application support

Dar Al Hekma College

<div><div><div><ul><li></li></ul>
<h4 class="jobSectionHeader">Roles &amp; Responsibilities:</h4> 
<div><ul><li>Configure and install operating systems in response to the demands of a complex network design.</li><li>
Work with faculty, staff and students on an individual basis regarding the use of specific software and resources.</li><li>
Promote supporting action.</li><li>
Participate in the development, implementation, installation, and testing of applications software.</li><li>
Support and maintain computer hardware and software.</li><li>
Resolve first level technical problems with the Local Area Network (LAN).</li><li>
Handle Help Desk requests. Identify patterns of failure, research bug fixes, implement solutions and document resolutions.</li><li>
Respond to callouts within an agreed timeline.</li><li>
Troubleshoot software and hardware problems in computer equipment and solve them.</li><li>
Assist in monitoring the performance of the university's hardware and recommend solutions for improving efficiency.</li><li>
Install, repair, and perform preventive maintenance of PCs and peripherals.</li><li>
Install, and support all the computer equipment in the computer labs.</li><li>
Organize and conduct training for faculty and staff on specific software, instructional software, office systems, analytical packages and MIS.</li><li>
Keep track of all IT assets such as Hardware &amp; Software and License compliance through the system and regularly update, with regards to consumer policies; as well as regulate claim handling.</li><li>
Manage stock of equipment, consumables and other supplies.</li><li>
Support the IT requirements for all DAH events.</li><li>
Effectively cooperate in applying change related to future trends.</li>
Perform duties as assigned. 
<li>
 
</li></ul></div> 
<h4 class="jobSectionHeader">Department:</h4>
Information Technology
<h4 class="jobSectionHeader">Relevant Experience:</h4>
Minimum of 2 years experience in the filed
<h4 class="jobSectionHeader">Employment Status:</h4>
Full Time
<h4 class="jobSectionHeader">Gender:</h4>
Female/Male
<h4 class="jobSectionHeader">Residency Location:</h4>
Jeddah 

</div></div><div><div>Contact Us
<div></div><div><div><div>Email Address
</div>jobs@dah.edu.sa
</div><div><div>Telephone
</div>+ 966-12-6303333
<div>Ext
</div>124 / 385/ 806</div></div></div></div></div>

Application Support

Eocean Pvt Ltd

Role OverviewAs an Application Support Engineer, you will be deployed onsite at a banking client, serving as the first point of contact for all matters related to Eocean&rsquo;s WhatsApp Solutions. You will be responsible for diagnosing, troubleshooting, and resolving application-related issues while ensuring smooth day-to-day operations and maintaining strong client relationships. The role requires a proactive individual who can manage incidents efficiently, communicate effectively, and coordinate with internal teams for timely resolution.Key Responsibilities* Act as the onsite representative and first point of contact for Eocean&rsquo;s WhatsApp Solutions.* Diagnose, troubleshoot, and resolve application-related issues in coordination with internal support and product teams.* Monitor application performance, identify recurring issues, and provide timely updates to stakeholders.* Communicate effectively with client teams through email, chat, or phone until resolution.* Escalate complex cases to internal teams with proper documentation and root-cause details.* Track and manage open issues, ensuring closure within defined SLAs.* Support application deployments and conduct post-deployment validation activities.* Maintain detailed records of incidents, resolutions, and best practices in internal knowledge bases.* Prepare periodic reports highlighting issue trends, client feedback, and service improvements.* Build and maintain strong working relationships with client representatives to ensure satisfaction and trust.Qualifications and Experience* Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field.* 2&ndash;3 years of experience in Application Support or similar customer-facing technical roles.* Strong command over SQL databases (Microsoft SQL, MySQL, or Oracle).* Hands-on experience with web-based or cloud-hosted applications.* Familiarity with APIs, logs, and system integrations.* Strong diagnostic and problem-solving skills with an analytical mindset.* Excellent verbal and written communication skills.* Ability to work independently and handle multiple priorities in a client-facing environment.Key Competencies* Application troubleshooting and root-cause analysis* Effective communication and client relationship management* Database query handling and analysis* Time management and prioritization* Documentation and attention to detail* Collaboration and cross-functional coordinationJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What are your salary expectations?</li></ul>Work Location: In person

Application Support Engineer

Accenture

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : Microsoft Azure IaaS 
Good to have skills : NA 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with different stakeholders to gather requirements and provide timely solutions, contributing to the overall efficiency of the organization. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Monitor system performance and proactively identify areas for improvement. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure IaaS. - Good To Have Skills: Experience with cloud migration strategies and tools. - Strong understanding of application support processes and methodologies. - Familiarity with incident management and problem resolution techniques. - Experience with scripting languages for automation tasks. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Azure IaaS. - This position is based at our Gurugram office. - A 15 years full time education is required.
 
15 years full time education

Alexander Technology Group

<div>
 Application Support Engineer
 
 
 Contract
 
 
 Hybrid - Boston MA (Candidate must be commutable to Boston MA)
 
 
 Shift: 5:30am to 2pm
 
 
 Pay rate: $65-75hr
 
 
 
 Job Description
 
 
 
 Our client is seeking a highly motivated Application Support Engineer Contractor to join our Technical Operations team. This position will be responsible for supporting critical applications, ensuring release deployments, troubleshooting complex issues, and maintaining operational excellence. Please reach out to Chris McMillan at cmcmillan@alexandertg.com if you are interested in this role.
 
 
 
 The Role
 
 
 
 <ul>
 <li>
 Monitor, support, and troubleshoot production applications to ensure high availability and performance
 </li>
 <li>
 Write and troubleshoot SQL queries to identify and resolve data-related issues
 </li>
 <li>
 Utilize Linux to investigate application and system-level issues
 </li>
 <li>
 Use Control-M and other orchestration tools to monitor and manage workflow processes effectively
 </li>
 <li>
 Operate and manage integrations using the Snaplogic platform.
 </li>
 <li>
 Work with ServiceNow or similar ticketing systems.
 </li>
 <li>
 Manage and follow change management workflows for safe and compliant release deployments
 </li>
 <li>
 Work with Terraform in AWS cloud environments
 </li>
 <li>
 Collaborate with development teams to implement and optimize modern observability platforms such as Grafana, Prometheus, or DataDog for application monitoring and alerting
 
 
 </li>
 </ul>
 
 Background
 
 
 
 <ul>
 <li>
 Must have strong experience with SQL for querying and troubleshooting data-related problems
 </li>
 <li>
 Experience with Control-M or similar orchestration tools to monitor workflows
 </li>
 <li>
 Must have proficiency in Linux for command-line operations and log analysis
 </li>
 <li>
 Proficiency in Git for version control and collaboration
 </li>
 <li>
 Hands-on experience with Jenkins pipeline configuration and management
 </li>
 <li>
 Knowledge of Terraform and AWS cloud infrastructure
 </li>
 <li>
 Expertise in monitoring and observability tools such as Grafana, Prometheus, or DataDog
 </li>
 <li>
 Understanding of financial services applications and terminology (preferred)
 </li>
 <li>
 Familiarity with Snaplogic or similar low code/no code integration platforms
 </li>
 <li>
 Familiarity with ServiceNow or equivalent ticketing systems
 </li>
 <li>
 Excellent verbal and written communication skills for interacting with stakeholders at all levels
 </li>
 <li>
 Experience working in financial environments or with financial applications.
 
 
 </li>
 </ul>
 Please reach out to Chris McMillan at cmcmillan@alexandertg.com with an updated resume if you meet the qualifications.
 
 
 ATG456
 
 
 *MONATG*
 
 
</div>

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : Oracle Database Administration (DBA) 
Good to have skills : AAAP (Accenture Advanced Analytics Platform) 
Minimum 2 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your typical day will include collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring the smooth operation of applications. You will also be responsible for documenting findings and solutions, contributing to the overall efficiency and reliability of the systems you support. Your role will require a proactive approach to problem-solving and a commitment to delivering high-quality service to stakeholders. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Monitor system performance and proactively identify areas for improvement. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Oracle Database Administration (DBA). - Strong understanding of database management and optimization techniques. - Experience with backup and recovery strategies for database systems. - Familiarity with performance tuning and troubleshooting of Oracle databases. - Knowledge of SQL and PL/SQL for database querying and scripting. Additional Information: - The candidate should have minimum 2 years of experience in Oracle Database Administration (DBA). - This position is based at our Pune office. - A 15 years full time education is required.
 
15 years full time education

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : Enterprise Network Operations 
Good to have skills : AAAP (Accenture Advanced Analytics Platform) 
Minimum 2 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and tools used in the organization. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Monitor system performance and proactively identify areas for improvement. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Good To Have Skills: Experience with AAAP (Accenture Advanced Analytics Platform). - Strong understanding of network protocols and architectures. - Experience with troubleshooting network connectivity issues. - Familiarity with monitoring tools and performance metrics. Additional Information: - The candidate should have minimum 2 years of experience in Enterprise Network Operations. - This position is based at our Kolkata office. - A 15 years full time education is required.
 
15 years full time education

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : SAP EWM 
Good to have skills : NA 
Minimum 5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with different teams, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage in problem-solving activities, utilizing your expertise to enhance system functionality and user experience, while also documenting your findings and solutions for future reference. Roles &amp; Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities and foster a collaborative environment. - Monitor system performance and proactively identify areas for improvement. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in SAP EWM. - Strong analytical skills to troubleshoot and resolve complex issues. - Experience with system integration and data flow management. - Familiarity with application performance monitoring tools. - Ability to document processes and create user guides for system enhancements. Additional Information: - The candidate should have minimum 5 years of experience in SAP EWM. - This position is based at our Bengaluru office. - A 15 years full time education is required.
 
15 years full time education

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