application support

Forvis Mazars in Qatar

<div><p><b>Job Summary</b></p>
<p>The Application Support Specialist is responsible for providing Level 1 and Level 2 support for enterprise applications, ensuring system stability, performance, and compliance with Service Level Agreements (SLAs). The role involves troubleshooting, documentation, system configuration, user onboarding, cross-functional collaboration, and leading process improvement and project management initiatives. The incumbent plays a key role in maintaining operational continuity while supporting enhancements and automation across enterprise systems.</p>
<p></p>
<p><b>Role responsibilities:</b></p>
<p>&sect; L1 and L2 Support &ndash;Timely troubleshooting and problem resolution within SLA
</p><p></p><p>&sect; Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document
</p><p></p><p>&sect; Creating and maintaining user manual and admin manuals
</p><p></p><p>&sect; Onboarding of New Users (Supporting Application Training)
</p><p></p><p>&sect; Working with Cross-Functional Teams
</p><p></p><p>&sect; Collaborate with business stakeholders to resolve issues, implement enhancements, and support UATs.
</p><p></p><p>&sect; Analyzes and correlates data to define problems. Identifies alternatives.
</p><p></p><p>&sect; Expert knowledge of software configuration and support, experience with relational databases and report generation.
</p><p></p><p>&sect; Oversees and reviews workflow analysis of existing systems to determine new procedures for maximizing the benefits achieved through use of the automation. System recommendations reflect utilization of workflow/process analysis.
</p><p></p><p>&sect; Coordinates and directs project staff to ensure projects/requests are completed within timetables and objectives are met as evidenced by project plan documentation in accordance with IT documentation standards.
</p><p></p><p>&sect; Research and recommend alternative actions for problem resolution
</p><p></p><p>&sect; Employ productivity aids in all aspects of assignments
</p><p></p><p>&sect; Provides project management leadership for projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
</p><p></p><p>&sect; Leads process improvement, innovation and automation initiatives
</p><p></p><p>&sect; Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
</p><p></p><p>&sect; Leads project task force meetings or work groups for multiple projects. Ensures distribution and documentation of minutes, vendor project correspondence and status reports as required.
</p><p></p><p><b>Qualifications</b></p>
<p></p>
<p>&sect; Bachelor in IT or Relevant</p>
<p>&sect; Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.
</p><p></p><p><b>Experiences
</b></p><p></p><p>&sect; Overall 10-12 years&rsquo; experience in similar skill set
</p><p></p><p>&sect; Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.
</p><p></p><p>&sect; Excellent communication skills (oral &amp; written) in English. Arabic is preferred.
</p><p></p><p>&sect; Excellent customer interaction attitude and behavior
</p><p></p><p>&sect; Experienced in implementing software and configuration changes across enterprise systems.
</p><p></p><p>&sect; Experienced in installation, setup, configuration, and maintenance of software and user devices.
</p><p></p><p>&sect; Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.
</p><p></p><p>&sect; Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.)
</p><p></p><p><b>Skills</b></p>
<p>&sect; In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies (Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), OpenText techstack (Content Management, BPM, Application Monitoring Tools)</p></div>

Application Support Specialist

Global Group of Education Limited

<p><b>Education Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Education, Management, Marketing, or a related field.</li><li>Strong academic record and communication skills.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint).</li></ul><p><b>Job Requirements:</b></p><ul><li>Minimum 1&ndash;2 years of experience in admissions, counseling, customer service, or administration (fresh graduates may also be considered).</li><li>Excellent communication and interpersonal skills to deal with students and parents.</li><li>Ability to handle email correspondence, manage calls, and provide information professionally.</li><li>Strong organizational and record-keeping abilities.</li><li>Comfortable working in a fast paced environment, especially during admission cycles.</li><li>Ability to work independently as well as part of a team.</li><li>Knowledge of student management systems/CRM is an advantage.</li></ul><p><b>Key Responsibilities:</b></p><ul><li>Assist prospective students and parents with information regarding programs, admission criteria, and application procedures.</li><li>Respond to queries via phone, email, social media, and in-person visits.</li><li>Process student applications, verify documents, and maintain accurate records.</li><li>Schedule and coordinate admission tests, interviews, and orientations.</li><li>Maintain updated data in the admission management system.</li><li>Follow up with applicants to ensure timely submission of required documents.</li><li>Prepare daily/weekly admission reports for management.</li><li>Support marketing and outreach activities such as open houses, school visits, and admission campaigns.</li><li>Ensure all admission processes comply with institutional policies.</li></ul><p><b>Note : The interview will be conducted in english.</b></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Application Support Officer

Sinch

<div><div><div><p><b>ABOUT SINCH
</b></p></div><div><p>Sinch is pioneering the way the world communicates. More than 150,000 businesses &mdash; including Google, Uber, Paypal, Visa, Tinder, and many others &mdash; rely on Sinch&rsquo;s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
</p></div><div><p>Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
</p></div><div><p>At Sinch we &ldquo;Dream Big&rdquo;, &ldquo;Win Together&rdquo;, &ldquo;Keep it simple&rdquo;, and &ldquo;Make it Happen&rdquo;. These values are our foundation!
</p></div><div><p><b>DESCRIPTION
</b></p></div><div><p><b>We are in need of someone who has open availability Tuesday-Saturday.
</b></p></div><div><p>Mailgun prides ourselves in providing world-class customer support on every customer interaction. Our primary job is to make our customers' lives easier by providing efficient, helpful and world-class support. As an Application Support Administrator, these should come easy for you. You will be working in a fast-paced environment on a daily basis that consistently brings new challenges and learning opportunities.
</p></div><div><p>Application Support Administrations should have:
</p><div><ul><li><div><ul><li><div>The ability to wow customers on every contact
</div></li></ul></div></li><li><div><ul><li><div>The ability to sound personable on all forms of communication (tickets, phones and chats)
</div></li></ul></div></li><li><div><ul><li><div>The ability to explain complex topics in a way that anyone could understand
</div></li></ul></div></li><li><div><ul><li><div>A Technical aptitude to consistently learn new technologies and adapt to our customers' needs (programming languages, new operating systems, APIs, etc.)
</div></li></ul></div></li><li><div><ul><li><div>A passion for technology and customer services<br>
</div></li></ul></div></li></ul></div></div></div><div></div><div><p><b>What You&rsquo;ll Do
</b></p><div><ul><li><div><ul><li><div>Handle level-appropriate customer support requests primarily via phone, tickets, and chat
</div></li></ul></div></li><li><div><ul><li><div>Escalate support requests as necessary through the appropriate channels
</div></li></ul></div></li><li><div><ul><li><div>Document all customer support phone calls/chats via the ticketing system
</div></li></ul></div></li><li><div><ul><li><div>Create and maintain customer loyalty by serving customers above and beyond expectations
</div></li></ul></div></li><li><div><ul><li><div>Foster a strong working relationship with other departments including but not limited to Sales, Operations and Support
</div></li></ul></div></li><li><div><ul><li><div>Exercise good judgement and decision-making at all times in order to consistently deliver superior customer outcomes<br>
</div></li></ul></div></li></ul></div></div><div></div><div><p><b>REQUIREMENTS
</b></p><div><ul><li><div><ul><li><div>1+ year(s) of related experience
</div></li></ul></div></li><li><div><ul><li><div>A basic understanding of email receipt and delivery (POP, IMAP, and SMTP)
</div></li></ul></div></li><li><div><ul><li><div>Basic knowledge of concepts surrounding email composition, specifically MIME standards and formatting
</div></li></ul></div></li><li><div><ul><li><div>Knowledge of email deliverability techniques such as IP and domain reputation, SPF/DKIM authentication, and spam filtering
</div></li></ul></div></li><li><div><ul><li><div>Ability to execute commands in multiple programming languages
</div></li></ul></div></li><li><div><ul><li><div>Working knowledge of REST APIs and how to integrate with customer solutions
</div></li></ul></div></li><li><div><ul><li><div>Foundational understanding of Cloud Computing technologies. Familiarity with the various client and server operating system used by customers (Windows, Linux, Mac OSX)
</div></li></ul></div></li><li><div><ul><li><div>Proactive sense of urgency with respect to customer service and communication
</div></li></ul></div></li><li><div><ul><li><div>Strong organization, communication, learning, problem-solving, documentation, and follow-up skills
</div></li></ul></div></li><li><div><ul><li><div>Ability to work with a physically distributed team and work a flexible schedule to cover shifts<br>
</div></li></ul></div></li></ul></div></div><div></div><div><p><b>OUR HIRING PROCESS
</b></p></div><div><p>We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
</p></div><div><p>We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/ . No matter who you are, we hope you find an exciting path forward - hopefully with us!<br>
</p></div><p></p><div><p><b>BENEFITS
</b></p></div><div><ul><li><div><ul><li><div><b>STAY HEALTHY </b>: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
</div></li></ul></div></li><li><div><ul><li><div><b>CARE FOR YOURSELF: </b>Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
</div></li></ul></div></li><li><div><ul><li><div><b>SECURE YOUR FUTURE: </b>Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
</div></li></ul></div></li><li><div><ul><li><div><b>TAKE A BREAK: </b>Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
</div></li></ul></div></li><li><div><ul><li><div><b>PUT FAMILY FIRST: </b>We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
</div></li></ul></div></li><li><div><ul><li><div><b>WORK WHEREVER: </b>Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
</div></li></ul></div></li><li><div><ul><li><div><b>MAKE AN IMPACT: </b>Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.<br>
</div></li></ul></div></li></ul></div><div></div><div><div><div><b>Salary:
</b></div></div><div><div>The annual starting salary for this position is between $40,000-$44,000 . Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until February 29, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.<br>
</div></div><div></div><div><b>Location:
</b></div><div><div>This role is <b>primarily remote </b>, but candidates must near one of our hub locations: <b>Atlanta, GA; Chicago, IL; Denver, CO; San Antonio, TX.</b></div></div></div></div>

Application Support Administrator

Giza Systems EG

<div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><ul><li>Provide operational support for Informatica PowerCenter DWH applications.</li>
<li>Monitor and maintain ETL workflows to ensure smooth and uninterrupted operation.</li>
<li>Investigate, troubleshoot, and resolve data pipeline and workflow issues.</li>
<li>Optimize ETL processes, data flows, and overall DWH performance.</li>
<li>Collaborate with cross-functional teams on automation and process enhancement initiatives.</li>
<li>Document processes, incidents, resolutions, and continuous improvement efforts.</li>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Personal Skills</b></h4>
<p></p><div><ul><li>Strong analytical and problem-solving mindset.</li>
<li>High attention to detail with a strong focus on data accuracy and quality.</li>
<li>Excellent communication skills with the ability to explain technical concepts clearly.</li>
<li>Strong stakeholder management skills.</li>
<li>Ability to work effectively with cross-functional teams.</li>
<li>Proactive approach toward automation and continuous improvement initiatives.</li>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Technical Skills</b></h4><br>
<p></p><div><p><br>
Strong hands-on experience with Informatica PowerCenter.
<br>
Solid understanding of ETL concepts and data integration processes.
<br>
Proven experience in ETL workflow management, monitoring, and maintenance.
<br>
Strong troubleshooting skills in data pipeline environments.
<br>
Proficiency in SQL for querying, analysis, and performance tuning.
<br>
Working knowledge of Unix/Linux environments and basic scripting.
<br>
Solid understanding of Data Warehouse (DWH) architecture.
<br>
Good knowledge of Data Modeling principles.
<br>
Experience in DWH performance tuning and optimization techniques.</p></div></div><p></p>
<br><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div><div>Job Location</div>
<div>Riyadh, Saudi Arabia</div>
</div><div><div>Company Industry</div>
<div>IT Services</div>
</div><div><div>Company Type</div>
<div>Employer (Private Sector)</div>
</div><div><div>Job Role</div>
<div>Information Technology</div>
</div><div><div>Employment Status</div>
<div>Full time</div>
</div><div><div>Employment Type</div>
<div>Employee</div>
</div><div><div>Job Division</div>
<div>Managed Services</div></div></div>
<br><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div><div>Career Level</div>
<div>Mid Career</div>
</div><div><div>Years of Experience</div>
<div>Min: 1 Max: 5</div>
</div><div><div>Residence Location</div>
<div>Saudi Arabia</div>
</div><div><div>Nationality</div>
<div>Saudi Arabia</div>
</div><div><div>Degree</div>
<div>Bachelor's degree</div></div></div>

L2 Sr. Application Support

Bank ABC

<div>
 <p>
  Bank ABC seeks to recruit a Head of IT Application Support in the Group Information Technology Department based in our Head Office, in Bahrain.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Head of Application Support provides bank‑wide leadership and accountability for the stability, availability, resilience, and controlled change of the Bank&rsquo;s application and digital service landscape. This includes core banking platforms (e.g., Temenos), payments, digital channels, treasury &amp; markets, CRM, trade finance, AML/KYC &amp; sanctions, regulatory &amp; finance reporting, data platforms, and enterprise integration.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The role owns the Run-the-Bank (RTB) and Change-the-Bank (CTB) operating model and plays a critical role in shaping the Run-and-Change interface between the Bank, IT vendors, and Managed-Service providers, ensuring that production services are delivered in a predictable, secure, compliant, and cost-effective manner across a hybrid cloud environment spanning on-premise, private cloud, and public cloud platforms.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As part of the Bank&rsquo;s technology transformation agenda, the role is responsible for supporting and executing the application support strategy for core banking and all associated ecosystems, including cloud-hosted deployments, vendor-managed services, and complex integration patterns.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Job holder is expected to modernize and adopt AI-enabled capabilities across application support; this includes embedding disciplined ITIL-aligned service management in collaboration with other technology teams. Finally, the Head of Application Support acts as a senior contributor to the wider Group Technology Strategy, supporting technology governance, regulatory readiness, risk management, and architecture discipline
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Responsibilities of the role:
   </u>
  </strong>
 </p>
 <p>
  The job holder will be responsible for:
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Strategy and Governance
  </strong>
 </p>
 <ol>
  <li>
   Define, own and continuously evolve the Application Support strategy aligned with business objectives and the wider Group technology strategy, witch clear roadmap around Temenos and its digital ecosystem.
  </li>
  <li>
   Work with other technology partners and key stakeholders to establish and enforce a robust governance framework for RTB and CTB, ensuring clear accountability between internal teams, vendors, and managed-service providers.
  </li>
  <li>
   Ensure the application support team comply with regulatory, risk, and internal control requirements, providing senior-level assurance for audits, regulatory reviews, and other examinations.
  </li>
  <li>
   Support the GCITO in shaping and executing Group-wide technology governance, including policy adherence, architectural discipline, service standards, and technology risk management.
  </li>
  <li>
   Sponsor and gradually adopt AI capabilities across application support, ensuring appropriate governance and measurable operational benefits.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Application Ecosystem Management
  </strong>
 </p>
 <ol>
  <li>
   Lead the definition and execution of application lifecycle and obsolescence management, ensuring early engagement with systems owners to timely decommission, migrate, or consolidate systems in line with the Bank&rsquo;s core banking and digital transformation strategy.
  </li>
  <li>
   Own and drive the rationalization and simplification of the application estate, with the Temenos core banking platform as the strategic foundation around which all supporting, adjacent and downstream systems are designed, integrated, and operated.
  </li>
  <li>
   Ensure the application support model, service processes, and operational tooling are aligned to the Bank&rsquo;s technology roadmap, including cloud-hosted deployments, vendor-managed services, and complex integration landscapes.
  </li>
  <li>
   As needed, lead major incident and problem management situations, ensuring timely resolution, executive communication, root-cause-analysis, and durable remediation.
  </li>
  <li>
   Own and mature ITIL/ServiceNow-aligned service management practices (incident, problem, change, release, knowledge), ensuring consistent execution across the application support team.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Collaboration and stakeholder management
  </strong>
 </p>
 <ol>
  <li>
   Act as the most senior point of contact for business stakeholders and business-technologist teams on application stability, integration, service performance, and operational risk.
  </li>
  <li>
   Partner closely with Architecture, IT Delivery, Data Management, Service Management, Cyber Security, and Business technologist to ensure seamless transition of solutions into production and sustained service quality.
  </li>
  <li>
   Build and maintain strong, outcome-driven relationships with vendors, system integrators, and managed-service providers, ensuring SLA compliance, performance transparency, accountability.
  </li>
  <li>
   Provide clear, timely, and executive-ready communication during incidents, service issues, and material risk events.
  </li>
  <li>
   Represent Application Support in senior management forums, governance committees, and steering groups, contributing informed, risk-based perspectives.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Leadership and People Management
  </strong>
 </p>
 <ol>
  <li>
   Lead and develop a high-performance application support team, fostering a culture of accountability, professionalism, and continuous improvement.
  </li>
  <li>
   Manage clear role boundaries and responsibilities across Tech Leads, support teams, business-technologist teams, and vendor resources, ensuring effective coverage and resilience.
  </li>
  <li>
   Build and execute succession plans and capability uplift strategies, particularly in Temenos, cloud operations, service management, and AI-enabled application delivery and support. Promote modern ways of working, including SRE principles, automation and AI, and data driven decision-making.
  </li>
  <li>
   Promote a culture of diversity, equality, and inclusion within the Application Support team, championship diversity initiatives and fostering a sense of belonging and respect for all team members.
  </li>
  <li>
   Collaborate with GIT Management and HR to recruit and onboard top talent, ensuring the Application support team has the skills, capabilities, and resources needed to achieve its goals and objectives.
  </li>
 </ol>
 <p>
  <strong>
   <u>
   </u>
  </strong>
 </p>
 <p>
  <strong>
   <u>
    Areas of Knowledge, Qualification and Experience
   </u>
  </strong>
 </p>
 <ul>
  <li>
   20+ years of technology, digital or/and application support experience.
  </li>
  <li>
   10+ years in a managerial and leadership role (mandatory).
  </li>
  <li>
   Extensive leadership experience in application support, production services, or technology operations within banking or regulated financial services.
  </li>
  <li>
   Proven accountability for the stability, availability, and resilience of large-scale, business-critical application estates.
  </li>
  <li>
   Hands-on experience supporting and operating core banking platforms, preferably Temenos, within complex, multi-vendor and integration-heavy environments.
  </li>
  <li>
   Experience leading and developing multi-disciplinary, geographically distributed teams, including succession planning and capability uplift
  </li>
  <li>
   Bachelor&rsquo;s degree or advanced degree in Information Technology, Computer Science, Engineering, or related field.
  </li>
  <li>
   Temenos banking platform (desirable) &ndash; formal training or certifications related to Temenos implementations, operations, or upgrades.
  </li>
  <li>
   Professional certifications in: IT Service Management (e.g., ITIL), Cloud Platforms (e.g., AWS, Azure), Project deliver/governance (e.g., Agile, PRICE 2, etc.).
  </li>
  <li>
   Banking application landscapes, including core banking platforms (particularly Temenos), payments, digital channels, treasury &amp; markets, trade finance &amp; cash management, regulatory and finance reporting, and enterprise integration patterns.
  </li>
  <li>
   Application support and service management frameworks, including ITIL-aligned practices, service lifecycle management, and the operation of multi-tier (L1&ndash;L4) support models across internal teams and managed-service providers.
  </li>
  <li>
   Hybrid cloud architectures and operating models, spanning on-premises, private cloud, and public cloud environments, with an understanding of operational resilience, availability, and recovery considerations.
  </li>
  <li>
   Non-functional requirements (NFRs) and operational controls, including availability, performance, security, scalability, observability, resilience, and recoverability.
  </li>
  <li>
   Modern reliability and operations concepts, including Site Reliability Engineering (SRE), automation, monitoring, and data-driven service delivery.
  </li>
  <li>
   Data platforms, and strong experience in data integration, ETL processes, and data management platforms and tools.
  </li>
  <li>
   knowledge of data lake architectures and experience in managing and integrating data lakes using platforms like AWS and Azure.
  </li>
  <li>
   Vendor and managed-service governance, including SLA/OLA models, performance management, and commercial oversight
  </li>
  <li>
   Technology risk management within regulated financial services, including audit, regulatory expectations, control frameworks, and cyber security &amp; data protection.
  </li>
  <li>
   Knowledge of cloud computing technologies and implementing cloud-based solutions and services.
  </li>
  <li>
   Knowledge of API management and integration, facilitating data exchange between internal systems and external data sources.
  </li>
  <li>
   Understanding of machine learning and AI frameworks and platforms; including AI-enabled operational capabilities
  </li>
 </ul>
 <p>
 </p>
</div>


Head of IT Application Support

Medical Informatics Engineering

<div><p>We are seeking a Product Specialist II to join our team. The ideal candidate will have a strong background in customer service, technical support, and business application troubleshooting. In this role, you will be responsible for providing application support to Enterprise Health/MIE customers across all product lines. You will serve as the central customer service contact for existing clients, answering questions, escalating priority issues, and providing ongoing training to users.</p>
<p>
Company Overview<br>
We provide solutions that make a meaningful difference in healthcare. Founded in 1995, MIE serves as the innovation engine for business units that serve hospitals and health systems, physician practices, Fortune 500 employers, government agencies, and consumers. MIE&rsquo;s web-based health information technology platform is helping physicians, nurses, and administrators make a meaningful difference in healthcare delivery across the globe.</p>
<p>
Key Responsibilities</p>
<ul>
<li><p>Consult with customers on EMR optimization efforts.</p>
</li>
<li><p>Provide best practices to ensure customer success with the EMR.</p>
</li>
<li><p>Perform complex configurations to improve workflow efficiencies.</p>
</li>
<li><p>Provide an exceptional customer experience in every interaction.</p>
</li>
<li><p>Provide training to client users during deployment to alleviate the training burden from the project team.</p>
</li>
<li><p>Provide ongoing product education for existing customers.</p>
</li>
<li><p>Escalate bug fixes to appropriate staff as needed.</p>
</li>
<li><p>Take initiative to maximize opportunities for personal growth in product knowledge.</p>
</li>
<li><p>Assist the deployment team with onboarding tasks.</p>
</li>
<li><p>Requires up to 10% travel.</p>
</li>
</ul><p>Required Qualifications</p>
<ul>
<li><p>Education: Must obtain applicable product certifications within 90 days of hire.</p>
</li>
<li><p>Experience:</p>
</li>
<li><ul><li><p>2+ years of experience providing customer service/support to commercial clients.</p>
</li>
<li><p>Experience using and troubleshooting business applications.</p>
</li>
<li><p>Effective written and verbal communication skills.</p>
</li>
</ul></li><li><p>Skills:</p>
</li>
<li><ul><li><p>Ability to clearly communicate with professional clients at all levels.</p>
</li>
<li><p>Strong organizational skills.</p>
</li>
<li><p>Oral presentation, training, and public speaking experience.</p>
</li>
<li><p>Proficiency in using MS Office Suite, internet, e-mail, and browser-based applications.</p>
</li>
</ul></li></ul><h4 class="jobSectionHeader"><b>Why Join Us?</b></h4>
<p>
At MIE and Enterprise Health, we offer more than just a job. We provide an environment where innovative thinking is encouraged, teamwork is valued, and growth is fostered. Our comprehensive benefits package includes:</p>
<ul>
<li><p>Competitive compensation</p>
</li>
<li><p>Comprehensive benefits package including medical/dental/vision insurance</p>
</li>
<li><p>401k with company match</p>
</li>
<li><p>Unlimited Paid-Time off</p>
</li>
<li><p>Quarterly bonus program</p>
</li>
<li><p>Flexible work schedule</p>
</li>
<li><p>Remote work</p>
</li>
</ul><p>Medical Informatics Engineering and Enterprise Health are equal-opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p></div>

Application Support Specialist- EMR New

INISGHT2PROFIT

<div>Overview:
<div>
Application Support Coordinator (Part-Time Temporary Employee)</div><div></div><div><br>
Hours: Mon&ndash;Fri (20 hrs/wk - 4 hours/day)<br>
Pay: $20/hour</div><div><br>
INSIGHT2PROFIT is looking for a motivated, detail-oriented individual to join our Technology team in a part-time role that delivers real-world experience you can proudly put on your resume. As an Application Support Coordinator, you&rsquo;ll play a key role in keeping our internal business platform (DRIVE) running smoothly while you support users, troubleshoot issues, and work across tech and business teams to resolve problems quickly and professionally.</div><div></div><div><br>
You&rsquo;ll manage incoming support tickets, dig into technical challenges, test new features, maintain accurate user access and data, and help launch new tools. This is hands-on work where you&rsquo;ll sharpen your communication skills, see agile in action, and learn how a growing company uses technology to drive performance.</div><div></div><div><b><br>
What You&rsquo;ll Do</b></div><ul><li>
Monitor and respond to support tickets, emails, and occasional video calls</li><li>
Troubleshoot technical issues; escalate complex ones to the right team</li><li>
Manage user access to systems and client-facing applications</li><li>
Keep application data accurate and up-to-date</li><li>
Participate in application testing and support portal launches</li></ul><div><b>
Skills &amp; Qualifications</b></div><ul><li>
Pursuing an Associate or Bachelor<b>&rsquo;s</b> in IT, Computer Science, MIS, Computer Engineering, or related field</li><li>
Strong communicator &mdash; able to work with technical and non-technical users</li><li>
Organized, detail-oriented, and reliable</li><li>
Experience with MS Office (required); web application development familiarity (preferred)</li><li>
Experience in a customer service role (preferred)</li><li>
Comfortable working independently during onsite morning shifts</li></ul><div><b>
Why You&rsquo;ll Love This Role</b></div><ul><li>
Gain valuable experience in application support, agile workflows, and cross-functional collaboration</li><li>
Flexible hours to fit around your class schedule</li><li>
Build career-ready skills in a supportive, team-oriented environment</li><li>
Make a real impact in a growing company</li></ul><div><i>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.</i></div><div></div><div><i><br>
INSIGHT2PROFIT is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.</i></div><div></div><div><i><br>
INSIGHT2PROFIT is interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. This includes individuals with OPT or STEM OPT.</i></div><div></div><div><br>
#LI-DNI</div></div>

Application Support Coordinator, Part-Time Temporary Employee

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