application support

Lana Al Arab Contracting

Key Skills Required: &#9989; Operating Systems: RHEL 8/9, RHEL HA, Windows Data Center 2019/2022 (with clustering) &#9989; Virtualization: ESXi, VMware vSphere 8, vCentre, SRM Standard &#9989; MQ: MQ v9, MQ IPT, MQ Clustering, IBM License Manager &#9989; Monitoring Tools: Dynatrace &#9989; Scripting: Python, Shell, Perl &#9989; Swahili language proficiency is an advantageJob Type: Full-timeLanguage:<ul><li>Swahili (Preferred)</li></ul>

Application Support

Eocean Pvt Ltd

Role OverviewAs an Application Support Engineer, you will be deployed onsite at a banking client, serving as the first point of contact for all matters related to Eocean&rsquo;s WhatsApp Solutions. You will be responsible for diagnosing, troubleshooting, and resolving application-related issues while ensuring smooth day-to-day operations and maintaining strong client relationships. The role requires a proactive individual who can manage incidents efficiently, communicate effectively, and coordinate with internal teams for timely resolution.Key Responsibilities* Act as the onsite representative and first point of contact for Eocean&rsquo;s WhatsApp Solutions.* Diagnose, troubleshoot, and resolve application-related issues in coordination with internal support and product teams.* Monitor application performance, identify recurring issues, and provide timely updates to stakeholders.* Communicate effectively with client teams through email, chat, or phone until resolution.* Escalate complex cases to internal teams with proper documentation and root-cause details.* Track and manage open issues, ensuring closure within defined SLAs.* Support application deployments and conduct post-deployment validation activities.* Maintain detailed records of incidents, resolutions, and best practices in internal knowledge bases.* Prepare periodic reports highlighting issue trends, client feedback, and service improvements.* Build and maintain strong working relationships with client representatives to ensure satisfaction and trust.Qualifications and Experience* Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field.* 2&ndash;3 years of experience in Application Support or similar customer-facing technical roles.* Strong command over SQL databases (Microsoft SQL, MySQL, or Oracle).* Hands-on experience with web-based or cloud-hosted applications.* Familiarity with APIs, logs, and system integrations.* Strong diagnostic and problem-solving skills with an analytical mindset.* Excellent verbal and written communication skills.* Ability to work independently and handle multiple priorities in a client-facing environment.Key Competencies* Application troubleshooting and root-cause analysis* Effective communication and client relationship management* Database query handling and analysis* Time management and prioritization* Documentation and attention to detail* Collaboration and cross-functional coordinationJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What are your salary expectations?</li></ul>Work Location: In person

Application Support Engineer

Accenture

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : Infrastructure Service Management 
Good to have skills : Account Management 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and services. You will engage in proactive monitoring and maintenance, contributing to the overall efficiency and reliability of the systems in place, while also documenting your findings and solutions for future reference. Your role will be pivotal in maintaining high service standards and enhancing user satisfaction through effective problem resolution. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Engage in continuous learning to stay updated with the latest technologies and methodologies. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Good To Have Skills: Experience with Account Management. - Strong understanding of incident management processes and tools. - Experience in troubleshooting and resolving application issues. - Familiarity with service level agreements and performance metrics. Additional Information: - The candidate should have minimum 3 years of experience in Infrastructure Service Management. - This position is based at our Chennai office. - A 15 years full time education is required.
 
15 years full time education

Argus Media

<div>Argus is where smart people belong and where they can grow. We answer the challenge of illuminating markets and shaping new futures.
What we&rsquo;re looking for
Argus is a fast-growing global B2B media company providing essential information on commodity markets. As a business, we continue to grow and evolve, adding new markets, new services, new delivery options and improved analytical tools. Technology is central to everything we do and as such we have invested heavily in our in-house development teams who deliver industry leading, web-based solutions. The development teams use some of the latest web technologies working on Greenfield projects and applying modern development practices. All projects are run using Agile practices.
Working as part of the Argus technology department in our Houston office, the Application Support Analyst will be an important interface between the UK based engineering teams, product management and customer-facing teams. You will be responsible for triaging incoming support requests, provide prompt responses, analysing the solution options and define a clear route to resolution.
What will you be doing 
<ul>
<li>
Maintain a thorough working knowledge of our applications and support tools.</li>
</ul><ul><li>Manage and prioritize of support issues via Jira, Smartsheet and or other suitable tooling.</li>
</ul><ul><li>Investigate, reproduce and analyse reported internal and customer queries.</li>
</ul><ul><li>Support internal teams and customers through to resolution.</li>
</ul><ul><li>Effectively communicate with internal teams and customers on resolution status and progression.</li>
</ul><ul><li>Manage access to admin and support tools.</li>
</ul><ul><li>Maintain application specific configuration and changes.</li>
</ul><ul><li>Manage the daily web scraping process, and the day-to-day operation of the data pipeline.</li>
</ul><ul><li>Help to identify data anomalies as part of the QA process.</li>
</ul><ul><li>Facilitate regular exchange reporting and data cleansing processes.</li>
</ul><ul><li>Maintain documentation as required in Confluence and SharePoint.</li>
</ul><ul><li>Liaise with other Application Support staff to share knowledge and cover workloads.</li>
</ul>
Skills and Experience<ul>
<li>
Good problem solving and investigating skills.</li>
</ul><ul><li>A customer service mindset.</li>
</ul><ul><li>Experience of managing support tickets, communicating status updates and problems clearly, and prioritising workload.</li>
</ul><ul><li>Experience of business-critical applications with short turn arounds and high priorities.</li>
</ul><ul><li>Able to explain technical issues to both technical and non-technical people.</li>
</ul>
Desirable<ul>
<li>
Experience of working in an agile software development environment.</li>
</ul><ul><li>Experience of JIRA &amp; Confluence.</li>
</ul><ul><li>Good excel and basic SQL knowledge.</li>
</ul><ul><li>Experience working in a high availability / critical application support role.</li>
</ul>
Attributes
<ul><li>Self-motivated, confident and results driven individual
</li><li>Highly organised to manage own workload and efficiently meet targets
</li><li>Courteous, friendly, and positive
</li></ul>What&rsquo;s in it for you
Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.
<ul><li>Competitive salary</li>
<li>Hybrid Working Policy (3 days in Mumbai office/ 2 days WFH once fully inducted)</li>
<li>Group healthcare scheme</li>
<li>18 days annual leave</li>
<li>8 days of casual leave</li>
<li>Extensive internal and external training</li>
</ul>
Hours
This is a full-time position operating under a hybrid model, with three days in the office and two days working remotely. Office hours are Monday through Friday from 09:00 to 18:00, with a one-hour lunch break.</div>

Application Support Analyst

Walsh Employment

Application Support Analyst Location: Gerrards Cross Salary: £32-37K plus excellent benefits package Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions click apply for full job details<img src="https://www.jobg8.com/Tracking.aspx?Z3TFjo9onGnBvbfnrqZIb6CEq6aYZUafk" width="0" height="0" />

Home Solutions (Sabdulla)

Job Title: Application Support Analyst Department: IT Salary: Market Competitive Location: Korangi, Industrial Area, karachiWe are seeking a proactive and detail-oriented Application Support Analyst to join our IT team. The ideal candidate will be responsible for providing first-level technical support, conducting user acceptance testing (UAT), delivering end-user training, and performing setups and configurations across various software modules and systems.Job Description:&middot; Plan, coordinate, and execute UAT activities; document results and communicate issues to development teams.&middot; Develop training materials and conduct hands-on sessions for users on new systems, modules, and updates.&middot; Respond to and resolve user queries, incidents, and system issues; escalate complex issues where necessary.&middot; Perform initial setups, configurations, and parameter settings for different IT systems and business modules (e.g., ERP, HR, Finance, CRM).&middot; Configure and maintain system parameters, user roles, and workflows across different application modules.&middot; Maintain accurate records of support tickets, training sessions, system configurations, and changes.Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 3&ndash;4 years of experience in a similar IT support or functional analyst role.</li><li>Strong understanding of ERP systems and their functional modules (e.g., Finance, Procurement, Inventory).</li></ul>Proficiency in Structured Query Language (SQL) for data queries and basic analysis.Interested candidates can send their resume at:careers@sa-ceramics.com, cc: hiring@sa-ceramics.com, mentioning Application Support Analyst in the subject line.Job Type: Full-timeWork Location: In person

HARMAN India

<div>
 Providing technical support to teams for external clients when required.
 
 
 <ul>
 <li>
 Troubleshoot and resolve application-related issues
 </li>
 <li>
 Monitor application performance and system alerts
 </li>
 <li>
 Document support procedures and issue resolutions
 </li>
 <li>
 Collaborate with development and infrastructure teams
 </li>
 <li>
 Assist in application testing and deployment
 </li>
 <li>
 Train end-users on application functionality
 </li>
 <li>
 Escalate unresolved issues to appropriate teams
 </li>
 <li>
 Maintain knowledge base and support documentation
 </li>
 <li>
 Participate in Problem-Solving discussions.
 </li>
 <li>
 Collaborate with cross-functional teams to address system problems.
 </li>
 <li>
 Conduct root cause analysis for recurring issues.
 </li>
 <li>
 Expected to build knowledge and support the team.
 </li>
 </ul>
</div>

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