application support

Systems Arabia

<div>
 <p>
  We are looking for a skilled Application Support Engineer to provide expert technical support and ensure the smooth operation of our applications. The ideal candidate will be proactive in troubleshooting, root-cause analysis, and collaborating with cross-functional teams to resolve issues promptly. This role requires strong problem-solving skills, a customer-focused approach, and the ability to work onsite.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Respond to support tickets promptly by prioritizing, troubleshooting, and resolving application issues to minimize downtime.
  </li>
  <li>
   Perform root-cause analysis by investigating errors and debugging systems; collaborate with development teams to implement fixes and prevent recurrence.
  </li>
  <li>
   Support database operations using SQL and RDBMS platforms such as Oracle and SQL Server, including writing queries and optimizing performance.
  </li>
  <li>
   Troubleshoot HTTP/HTTPS communication issues by analyzing status codes (1xx&ndash;5xx) and resolving client-server communication problems.
  </li>
  <li>
   Develop and maintain automation scripts using Python, PowerShell, or similar tools to enhance operational efficiency.
  </li>
  <li>
   Create and maintain clear documentation, including user guides, FAQs, and troubleshooting procedures.
  </li>
  <li>
   Liaise with cross-functional teams&mdash;including developers, system administrators, and vendors&mdash;for issue escalation and deployments.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Proven experience in application support and incident management.
  </li>
  <li>
   Strong proficiency with SQL and relational databases like Oracle and SQL Server.
  </li>
  <li>
   Solid understanding of HTTP/HTTPS protocols and experience troubleshooting related issues.
  </li>
  <li>
   Skilled in scripting and automation with Python, PowerShell, or equivalent.
  </li>
  <li>
   Excellent communication, analytical thinking, and time management skills.
  </li>
  <li>
   Must be fluent in Arabic and English to facilitate clear and effective communication with stakeholders and cross-functional teams.
  </li>
  <li>
   Ability to work collaboratively with diverse teams and manage escalations effectively.
  </li>
  <li>
   Strong documentation skills to create comprehensive knowledge base materials.
  </li>
  <li>
   Must be willing to work onsite in the Kingdom of Saudi Arabia.
  </li>
 </ul>
 <p>
 </p>
</div>


Application Support Engineer

State of South Carolina

<div><div><div><h2 class="jobSectionHeader"><b>Job Responsibilities</b></h2></div><br>
<div><div><br>
The South Carolina Judicial Branch is seeking a motivated and detail-oriented professional to join our Information Technology Department as an Application Support Specialist.<br>
Under general supervision, the Application Support Specialist provides user support and training to court staff, South Carolina Judicial Branch (SCJB) personnel, and other users of statewide technology services developed by the Judicial Branch. These services include, but are not limited to, the Appellate Court Case Management System (C-Track), Trial Court Case Management System (CMS), Attorney Information System (AIS), Bar Admissions Tracking System, e-Filing solutions, SCJB&rsquo;s document management system (OnBase), website content management systems, county statistics systems, Judicial Branch public and trial court websites, and other SCJB applications.<br>
The Application Support Specialist is also responsible for testing and troubleshooting SCJB&rsquo;s Court Case Management System (CMS), Jury Management System (JMS), and e-Filing applications to ensure compliance with application specifications and standards for consistency, usability, and system functionality.<br>
<br>
<b>Essential Duties and Responsibilities of the Position</b><br>
User Support &amp; Training<br>
<ul><li>Provide virtual or onsite training to judges, clerks, court reporters, and other judicial users during go-lives or ongoing operations.</li><li>Ensure judicial application users are effectively onboarded and trained to use applications accurately, efficiently, and consistently, supporting reliable court operations.</li><li>Ensure new users understand system responsibilities, workflows, and data integrity requirements.</li><li>Translate business process issues into technical support actions.</li><li>Support court operations during critical events (court sessions, filings deadlines, elections, emergency orders, etc.).</li><li>Deliver responsive, professional customer service in a high-visibility environment</li></ul><br>
Incident Management &amp; Troubleshooting<br>
<ul><li>Provide expert level support for complex issues regarding judicial application incidents and service requests.</li><li>Conduct user interviews to review and research; communicate with clarity as often as necessary with user.</li><li>Diagnose and analyze application, data, integration, and user-workflow issues.</li><li>Conducts data analysis and provides recommendations to resolve any issues or anomalies against our CMS databases using SQL scripts. Consults with Apps Team and DBA regarding same.</li><li>Creates individual test procedures for tasks entered into Ivanti by analyzing program specifications and writing the step-by-step instructions required to recreate application non-conformities and validate software conforms to specifications.</li><li>Coordinate resolution with business analysts, development team, vendors, database administrators, and infrastructure staff.</li><li>Document root causes and corrective actions.</li></ul><br>
Application Support &amp; Operations<br>
<ul><li>Provide day-to-day operational support for judicial applications (e.g., case management, e-filing, JMS, AIS, website, etc.)</li><li>Maintain application configuration tables, codes, roles, permissions, and workflows.</li><li>Monitor application availability, performance, and configuration ensuring systems operate within established service levels and court schedules.</li><li>Support application updates, enhancements, and new feature releases.</li><li>Participate in testing, validation, and user acceptance activities.</li><li>Assist with data integrity and audit readiness</li><li>Serves as an administrator for the SC Electronic Filing system.</li></ul><br>
Documentation &amp; Knowledge Management<br>
<ul><li>Maintain application support documentation, FAQs, and standard operating procedures.</li><li>Document incidents, resolutions, and configuration changes.</li><li>Contribute to knowledge base to improve first-contact resolution.</li><li>Assists in the development and preparation of training materials and reference guides by reviewing content for accuracy and completeness prior to release.</li></ul><br>
Continuous Improvement &amp; Optimization<br>
<ul><li>Identify recurring issues and recommend process or system improvements.</li><li>Assist with automation, monitoring, and efficiency initiatives.</li><li>Participate in modernization efforts and system migrations.</li><li>Support data-driven decision-making through operational insights.</li><li>Remains up-to-date and knowledgeable on Release notes, Hot Fixes, program changes, implementation plans and release schedules to assist users.</li></ul><br>
Security, Compliance &amp; Access Control<br>
<ul><li>Administer user access consistent with judicial security policies and separation-of-duties requirements.</li><li>Support compliance with confidentiality, privacy, and records retention standards.</li><li>Assist with audits, access reviews, and incident investigations.</li><li>Ensure sensitive judicial data is handled appropriately.</li></ul><br>
Team Collaboration &amp; Leadership<br>
<ul><li>Provide guidance &amp; mentorship to the team through changes in application, courtroom operations, and other related judicial workflows</li><li>Promote open communication, teamwork, and a positive culture to maximize productivity and innovation</li><li>Set an example for peers by embracing best practices, contributing to continuous process improvement, and delivering best-in-class customer service.</li></ul><br>
Performs all other duties as assigned.</div></div>
<div><h2 class="jobSectionHeader"><b>Minimum and Additional Requirements</b></h2></div>
<div><p>A high school diploma (or equivalent) and at least five (5) years of progressively responsible experience providing application support, technical support, and user training in a court or judicial setting.</p></div><br>
<div><h2 class="jobSectionHeader"><b>Preferred Qualifications</b></h2></div>
<p></p><div><div>Knowledge of the South Carolina state court system. Experience working in South Carlina's Statewide Case Management System (CMS), Jury Management System (JMS) and E-Filing application is a plus.<br>
Training or hands-on experience with court case management systems, judicial technology applications, or comparable enterprise-level systems. Demonstrated experience analyzing complex technical issues, performing troubleshooting, and implementing effective solutions.<br>
Proven experience delivering training in multiple formats, including in-person, virtual, and one-on-one instructional settings. Strong background providing technical troubleshooting and end-user support in a fast-paced or mission-critical environment.<br>
Experience conducting functional and system testing, including documenting results and identifying system improvements.<br>
Demonstrated work in a technical support or help desk environment supporting diverse user groups.<br>
Experience developing, modifying, and using SQL scripts for data queries, validation, reporting, or troubleshooting purposes.<br>
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.<br>
<br>
<b>Knowledge &amp; Skills required</b><br>
Demonstrated experience working with court case management systems or judicial technology applications.<br>
Ability to analyze, troubleshoot, and provide solutions to complex problems.<br>
Experience delivering in-person, virtual, and one-on-one training<br>
Proven ability to provide technical troubleshooting and end-user support<br>
Strong written and verbal communication skills<br>
Knowledge of functional and system testing methods and techniques.<br>
Demonstrated experience in a technical support environment.<br>
Experience using and developing SQL scripts.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Additional Comments</b></h2></div>
<p></p><div><p><b>The South Carolina Judicial Branch offers an exceptional benefits package for FTE positions that include:</b></p><ul><li>
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.</li><li>
State Retirement Plan and Deferred Compensation Programs (Temporary positions have option to enroll).</li><li>
15 days paid annual (vacation) leave per year.</li><li>
15 days paid sick leave per year.</li><li>
Option to designate 10 days of earned paid sick leave per year as family sick leave.</li><li>
13 paid state holidays.</li><li>
Workers&rsquo; Compensation Benefits.</li></ul></div></div></div><p></p>

Application Support Specialist

Tata Consultancy Services

<div>
 <p>
  <strong>
   Job Title
  </strong>
  &ndash; .Net Application Support
 </p>
 <p>
  <strong>
   Company
  </strong>
  &ndash; TCS (MEA)
 </p>
 <p>
  <strong>
   Location
  </strong>
  &ndash; Muscat, Masqa&tcedil;, Oman
 </p>
 <p>
  <strong>
   Job type
  </strong>
  &ndash; Full time
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Us :
  </strong>
 </p>
 <p>
  Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world&rsquo;s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile&trade; delivery model, recognized as a benchmark of excellence in software development.
 </p>
 <p>
  A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world&rsquo;s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Job Description :
   </u>
  </strong>
 </p>
 <p>
  <strong>
   <u>
    Key Responsibilities:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Perform L1/L2 triage for application incidents and service requests
  </li>
  <li>
   Provide application support for .NET based systems
  </li>
  <li>
   Analyse issues, identify root causes, and propose workarounds or fixes
  </li>
  <li>
   Execute basic SQL queries to validate data and assist in troubleshooting
  </li>
  <li>
   Monitor application logs, alerts, and batch jobs
  </li>
  <li>
   Communicate effectively with Arabic-speaking users/business teams
  </li>
  <li>
   Document issues clearly and update tickets with accurate resolution details
  </li>
  <li>
   Escalate complex issues to development or infrastructure teams as needed
  </li>
  <li>
   Ensure adherence to SLAs, SOPs, and support processes
  </li>
  <li>
   Participate in incident reviews and knowledge base documentation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Technical Skills
   </u>
  </strong>
  <u>
   :
  </u>
 </p>
 <ul>
  <li>
   Working knowledge of .NET / C# / ASP.NET
  </li>
  <li>
   Ability to understand application flow and perform code-level triage
  </li>
  <li>
   Basic SQL skills, including:
  </li>
  <li>
   SELECT statements
  </li>
  <li>
   WHERE clauses
  </li>
  <li>
   Joins
  </li>
  <li>
   Basic data validation
  </li>
  <li>
   Experience with ticketing tools (ServiceNow, Jira, etc.)
  </li>
  <li>
   Exposure to production support environments .
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Good to Have
   </u>
  </strong>
  <u>
   :
  </u>
 </p>
 <ul>
  <li>
   Exposure to ASP.NET MVC / Web API
  </li>
  <li>
   Understanding of application logs and exception handling
  </li>
  <li>
   Familiarity with ITIL processes
  </li>
  <li>
   Working knowledge of Jira to effectively escalate unresolved support issues to Product and Development teams with complete analysis and documentation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Application Deadline :
  </strong>
  26 Apr 2026
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Privacy Note:
  </strong>
 </p>
 <p>
  https://www.tcs.com/connect-with-tcs/privacy-policy
 </p>
</div>


.Net Application Support

Phoenix Children's

<div><div><div><p>This position provides information systems support of specified departmental and hospital software through maintenance of all associated database tables, hardware, and any associated peripheral systems to ensure consistency between and among various integrated systems. Maintains compliance with all regulatory and procedural standards. This position receives oversight of daily work from the Lead Pharmacist Clinical Informatics and supervision of work activities from the department operations, clinical and business leadership and pharmacists. This position reports directly to the Sr. Manager of Pharmacy Services. This position does not supervise any other position.
</p></div></div><h3 class="jobSectionHeader"><b>Position Duties</b></h3>
<div><div><ul><li>Demonstrates the skills required and provides direct technical and operational execution to support build, maintenance and monitoring of pharmacy and hospital IT clinical, dispensing, and inventory management systems within the pharmacy and organization to ensure continuous function, availability, and accuracy of system databases, core functions, and interfaces.<br>
</li><div></div><li>Proactively monitors system reports and trends and provides oversight to prevent the diversion or pilferage of legend drugs or controlled substances. Ensures that all points of entry and exit of drug products are continuously evaluated and strengthened. Demonstrates a strong attention to detail when investigating and monitoring patterns or behaviors suggestive of potential drug diversion and manages the proactive diversion IT software platform Pandora V&trade;. Reports any actions related to a suspected legend drug or controlled substance diversion.<br>
</li><div></div><li>Actively investigates and resolves known or potential discrepancies or diversion of legend and/or controlled substances and proactively notifies the Chief of Pharmacy, the Pharmacist in Charge, the department leadership and/or pharmacist on duty when deviations to policy or legal statues arise and provides support to any appropriate regulatory agencies as applicable.<br>
</li><div></div><li>Proactively maintains current knowledge of pharmacy automation software and hardware advancements and monitors automated dispensing, clinical and inventory management systems operation to ensure continuous cost-effective outcomes.<br>
</li><div></div><li>Provides consultative suggestions and recommendations to department leadership for continued enhancement to revenue base through analysis of automation charges, charge capture, CDM control, and inventory management. Develops financial and inventory control reports and tools for decision support.<br>
</li><div></div><li>Actively schedules, loads, tests, and monitors results of software patches and proactively leads and participates in downtime events, recovery plans, and upgrades. Effectively executes both test and live environment activity prior to upgrades and installs to systems and ensures minimal interruption to operations and/or gaps in patient care. Troubleshoots and corrects problems in a timely manner.<br>
</li><div></div><li>Serves as a liaison between Pharmacy, Information Technology, and other hospital areas to coordinate automation technology procedures, processes, technical problem resolution, priorities, and activities for optimal efficiency and effectiveness. Recommends process changes as appropriate.<br>
</li><div></div><li>Collaborates effectively and in conjunction with all other clinical and non-clinical hospital information system specialists, educators, pharmacy staff, and leaders to coordinate and provide training, testing of application enhancements, database table build-outs, and patches to ensure activities achieve desired outcome throughout all affected systems.<br>
</li><div></div><li>Provides proactive consultative information to department leadership and recommendations for system enhancements, improvements and additions to support patient care goals and prepares financial information for budgeting purposes.<br>
</li><div></div><li>Performs miscellaneous job related duties as requested.<br>
</li></ul></div></div><div></div><h3 class="jobSectionHeader"><b>Phoenix Children's Mission, Vision, &amp; Values</b></h3>
<div><div><b>Mission</b>
<p>To advance hope, healing and the best healthcare for children and their families</p>
<b>Vision</b>
<p>Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.</p>
<p>We realize this vision by:</p>
<ul><li>Offering the most comprehensive care across ages, communities and specialties</li>
<li>Investing in innovative research, including emerging treatments, tools and technologies</li>
<li>Advancing education and training to shape the next generation of clinical leaders</li>
<li>Advocating for the health and well-being of children and families</li>
</ul><b>Values</b>
<ul><li>We place children and families at the center of all we do</li>
<li>We deliver exceptional care, every day and in every way</li>
<li>We collaborate with colleagues, partners and communities to amplify our impact</li>
<li>We set the standards of pediatric healthcare today, and innovate for the future</li>
<li>We are accountable for making the highest quality care accessible and affordable</li></ul></div></div></div>

Crane 1 Services

<div>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 The IT Application Support Specialist is responsible for supporting, maintaining, and enhancing business applications used across the organization. This role focuses on Tier 1 and Tier 2 application support, including incident response and resolution, user administration, security role management, and light application configuration or customization. The position also provides backup support to IT Infrastructure Support Specialists as needed.
 <br/>
 <br/>
 The ideal candidate has strong experience supporting Sage 300 2023, a solid understanding of business application workflows, and a service-oriented approach to problem solving.
 <br/>
 <br/>
 <strong>
  Salary: 80k-100k / yr
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Application Support &amp; Incident Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to, investigate, and resolve Tier 1 and Tier 2 incidents related to business applications.
  </li>
  <li>
   Diagnose application issues, identify root causes, and implement timely resolutions or workarounds.
  </li>
  <li>
   Escalate complex issues to vendors or internal technical teams when appropriate and track issues through resolution.
  </li>
  <li>
   Document incidents, resolutions, and known issues in the IT service management system.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  User Administration &amp; Security
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Create, modify, and deactivate user accounts across supported business applications.
  </li>
  <li>
   Configure and maintain security roles, permissions, and access controls in alignment with business and compliance requirements.
  </li>
  <li>
   Support onboarding and offboarding processes related to application access.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Application Configuration &amp; Minor Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform minor development, configuration, and customization using each application&rsquo;s native tools and configuration frameworks.
  </li>
  <li>
   Assist with application enhancements, configuration changes, and upgrades.
  </li>
  <li>
   Support testing and validation of application changes prior to deployment.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Supported Applications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Primary support for Sage 300 2023 on prem (required).
  </li>
  <li>
   Support for Sage CRM (preferred/plus).
  </li>
  <li>
   Additional support for InspectAll and FileMaker applications.
  </li>
  <li>
   Maintain functional knowledge of supported systems and related business processes.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Infrastructure Support (Backup Coverage)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide backup support for IT Infrastructure Support Specialists on an as-needed basis.
  </li>
  <li>
   Assist with basic workstation, network, or hardware-related issues when required.
  </li>
  <li>
   Collaborate closely with infrastructure and security teams to ensure seamless IT operations.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Documentation &amp; Collaboration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain accurate system documentation, procedures, and user guides.
  </li>
  <li>
   Collaborate with business stakeholders to understand application requirements and usage.
  </li>
  <li>
   Participate in continuous improvement initiatives to enhance application reliability and user experience.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3 to 5 years of experience supporting Sage 300 in a production environment.
  </li>
  <li>
   Experience providing Tier 1 and Tier 2 application support.
  </li>
  <li>
   Strong understanding of user administration, role-based security, and access controls.
  </li>
  <li>
   Experience with application configuration and customization using native tools (no heavy coding required).
  </li>
  <li>
   Strong troubleshooting, analytical, and problem-solving skills.
  </li>
  <li>
   Excellent communication skills with the ability to work effectively with both technical and non-technical users.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience supporting Sage CRM.
  </li>
  <li>
   Experience with InspectAll and/or FileMaker.
  </li>
  <li>
   Familiarity with IT service management processes (incident, problem, and change management).
  </li>
  <li>
   Experience working in a multi-application business environment.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Soft Skills &amp; Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer-focused mindset with a commitment to service excellence.
  </li>
  <li>
   Ability to manage multiple priorities in a fast-paced environment.
  </li>
  <li>
   Strong organizational and documentation skills.
  </li>
  <li>
   Team-oriented with the ability to work independently when needed.
  </li>
 </ul>
</div>


IT Application Support Specialist

InterSystems Corporation

<div><p>The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.</p>
<p>
As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world's leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.</p>
<p>
A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.</p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Ready to work in the Support team.</li>
<li>Provide immediate response to customer inquiries in accordance with service standards.</li>
<li>Provide support to current installed based customers.</li>
<li>Provide the link between our customers and the InterSystems Global Support organization.</li>
<li>Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.</li>
<li>Provide application support for the TrakCare Hospital Management System.</li>
<li>Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.</li>
<li>Escalate Open (unresolved) problems in accordance with current policies and procedures.</li>
<li>Conduct individual and group training, product demonstrations and workshops as required.</li>
<li>Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.</li>
<li>Be a Subject Matter Expert (SME) for TrakCare.</li>
<li>Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.</li>
<li> If required, work with our partners to identify potential changes within the parameters of the product.</li>
<li>Participate in on-site support if required.</li>
<li>Participate in the on call 24-hour roster service.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>General aptitude for solving problems and using technology to improve processes.</li>
<li>Understanding and experience in product solutions support.</li>
<li>Understanding and experience with Hospital Information Systems.</li>
<li>Proven ability to think laterally and come up with innovative solutions for software product Support.</li>
<li>Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.</li>
<li>An ability to handle multiple tasks simultaneously and within tight time constraints.</li>
<li>Proven ability to work through problems with different customer groups achieving positive outcomes.</li>
<li>Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems</li>
<li>Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls</li>
</ul>
<p><b>Education and Training:</b></p>
<ul>
<li>BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.</li></ul><br>
<p></p>
<p>
</p><div><p><b>About InterSystems</b></p>
<p>
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit <b>InterSystems.com</b>.</p></div></div>

RCM Application Support Specialist

Global-e

<div><p>Global-e (Nasdaq: GLBE) is the world&rsquo;s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience. Our end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family.</p><p>
We are looking for a Technical/Application Support Team Lead to join our Technical Support Team in Atlanta. This team is responsible for providing support and service to Global-e's merchants, as well as being an internal technical focal point.</p><p>
You will be responsible for day-to-day management of our Application Support Engineers, ensuring that production issues are resolved quickly and professionally.</p><p><b>
Responsibilities</b></p><ul><li>
Manage the application support engineers, providing line management, mentoring and engagement.</li><li>
Establish work procedures and policies according to department standards.</li><li>
Set, monitor, and manage team targets to ensure KPI and SLA achievement.</li><li>
Ensure ticket queues are managed effectively across Zendesk and JIRA.</li><li>
Raise support-related concerns, issues, and improvement feedback to management.</li><li>
Promote self-service plans to reduce inbound ticket volume.</li><li>
Provide technical support to customers and serve as an escalation point both internally and externally.</li><li>
Handle any escalations that require immediate attention from management.</li><li>
Work collaboratively and cross-functionally with other departments.</li><li>
Present team performance reports and conduct team member performance evaluations.</li><li>
Maximize productivity and ensure the team is highly motivated.</li></ul><br>
Requirements:
<br>
<ul><li>3+ years of experience in an Application Support Lead/Managerial role.</li><li>
Experience in people management and technical direction.</li><li>
Demonstrable experience of leading a successful team with the ability to motivate and deliver results on a consistent basis.</li><li>
Experience in providing services to agreed SLA's/OLA's.</li><li>
Experience in Problem and Incident Management according to ITIL standards.</li><li>
Ability to work in a fast-paced environment.</li><li>
Experience with managing root cause analysis and incident reports.</li><li>
Excellent interpersonal and communication skills.</li><li>
Experience working in customer service environments, with a strong understanding of customer support standards and service-oriented communication.</li><li>
Prior development experience or previous experience in an eCommerce environment is a strong advantage.</li></ul><p>
This is a hybrid role and requires in-office presence 3x a week at our Atlanta, GA office.</p><p><i>
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life</i></p></div>

Application Support Team Lead

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