application support

Lumin Digital

<div><p>The Application Support Engineer is responsible for managing and resolving application and infrastructure issues in customer-hosted environments. This role involves troubleshooting reported issues, collaborating with internal teams, and ensuring smooth client operations. This role will require strong problem-solving skills, exceptional communication abilities, and effectiveness in high-pressure scenarios, playing a critical role in maintaining client satisfaction and operational excellence.</p>
<p><b>
Essential Functions and Responsibilities:</b><br>
Triage, prioritize, and resolve customer-reported issues in a timely manner.<br>
Follow established runbooks to efficiently resolve known issues.<br>
Conduct thorough troubleshooting for unfamiliar or complex issues, minimizing downtime.<br>
Collect diagnostic details and relevant logs, escalating advanced or complex issues appropriately.<br>
Provide clear, consistent, and timely updates to customers to ensure transparency and build trust.<br>
Collaborate closely with customers, developers, and site reliability engineers to resolve technical problems.<br>
Participate in a 24x7 on-call rotation, responding swiftly to urgent incidents affecting mission-critical applications.<br>
Perform additional duties as assigned.</p>
<p><b><i>
Position Specifications</i></b></p>
<p><b>
Education:</b><br>
Bachelor&rsquo;s degree in Computer Science or a related field, or equivalent combination of education and experience required</p>
<p><b>
Experience:</b><br>
Minimum of two (2) years of experience in an application support role required<br>
Hands-on experience with incident tracking and collaboration tools such as Jira, Confluence, or similar Atlassian software<br>
Experience supporting and troubleshooting hosted applications in a production environment required<br>
Experience in the digital banking/financial technology (FinTech) industry preferred</p>
<p><b>
Knowledge, Skills, &amp; Abilities:</b><br>
Solid understanding of microservices architectures and unified logging solutions.<br>
Strong full-stack troubleshooting skills, with experience supporting enterprise-level applications in distributed/cloud environments.<br>
Familiarity with log analysis tools (e.g., Splunk, ELK stack) and basic scripting skills.<br>
Understanding of SLAs, incident management methodologies (e.g., ITIL), and post-incident review processes.<br>
Demonstrated commitment to continuous learning, customer satisfaction, ownership, and integrity.<br>
Proven ability to manage pressure effectively, especially in high-stakes or time-sensitive situations.<br>
Excellent verbal and written communication skills, capable of engaging both technical and non-technical stakeholders.<br>
Strong analytical and problem-solving skills, emphasizing timely resolution and customer-centric outcomes.</p>
<p><b>
Travel:</b><br>
Minimal, generally 12 days or less per year, ~2X team get togethers a year</p>
<p><b>
Growth Opportunities:</b><br>
30 Days: Gain familiarity with Lumin Digital&rsquo;s application infrastructure, support processes, and key clients.<br>
90 Days: Begin handling low-complexity issues independently. Participate in 24X7 on call rotation<br>
1 Year: Take ownership of higher-level support tasks, working closely with site reliability engineers and developers to resolve complex technical issues.</p>
<div>
<p><b>LIFE AT LUMIN DIGITAL</b></p><p><br>
Lumin Digital is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people. We empower credit unions and banks by creating cutting-edge digital experiences that continuously serve, engage, and grow their membership base. Lumin is 100% cloud-native, purpose-built to unlock the full advantages of the cloud for financial institutions and their users.</p>
<p>
At Lumin, we thrive on curiosity and innovation. Our culture fosters trust - in our expertise and decisions, respect - for diverse perspectives and talents, and boldness - in pursuing innovative paths. These values guide us, shaping a workplace where collaboration thrives, ideas flourish, and new possibilities are discovered. Focused on continuous improvement and innovation, we encourage our team to explore, experiment, and put new ideas into action, challenging the usual way of doing things.</p>
<p>
Lumin Digital is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis, in accordance with applicable law.</p>
<p>
For more information, visit lumindigital.com.</p>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Application Support Engineer

Klystron Global

<p>Key Responsibilities</p><p>Technical Support &amp; Troubleshooting</p><ul><li>Provide support for hardware, software, network, and application related issues</li><li>Diagnose and resolve technical problems including system configuration,</li></ul><p>account setup, and network connectivity</p><ul><li>Support Windows, Linux, and Mac OS environments</li><li>Provide remote and on-site technical assistance to users</li><li>Support and maintain Self-Service Kiosk systems and related applications</li><li>Troubleshoot issues related to computer systems, mobile devices, and</li></ul><p>other IT equipment</p><p>Issue Management</p><ul><li>Identify root causes of issues through targeted troubleshooting</li><li>Track system issues through to resolution within defined SLA timelines</li><li>Escalate complex technical issues to development or infrastructure teams</li><li>Maintain accurate documentation of issues and resolutions</li><li>Prioritize and manage multiple support requests simultaneously</li></ul><p>Application &amp; Business Support</p><ul><li>Understand business requirements and coordinate with stakeholders</li><li>Work with development teams to ensure requirements are clearly</li></ul><p>communicated</p><ul><li>Support application testing, user acceptance testing (UAT), and</li></ul><p>deployment</p><ul><li>Provide feedback to improve application stability and usability</li></ul><p>Customer &amp; Communication</p><ul><li>Guide users through troubleshooting steps via phone, email, or chat</li><li>Provide prompt and accurate updates to customers</li><li>Maintain strong and professional relationships with clients and internal</li></ul><p>teams</p><ul><li>Follow up with users to ensure systems are functioning properly after issue</li></ul><p>resolution</p><p>Documentation &amp; Reporting</p><ul><li>Document technical knowledge, troubleshooting steps, and solutions</li><li>Prepare timely reports and system support documentation</li><li>Maintain internal knowledge bases and manuals</li></ul><p>Required Qualifications</p><ul><li>4&ndash;7 years of experience in IT Support, Technical Support, Help Desk, or</li></ul><p>similar roles</p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or</li></ul><p>related field</p><ul><li>Strong experience with Windows, Linux, and Mac operating systems</li><li>Experience supporting enterprise applications and IT infrastructure</li><li>Experience supporting Self-Service Kiosk systems</li><li>Working knowledge of SQL and databases</li><li>Familiarity with remote desktop tools and help desk software (e.g.,</li></ul><p>Zendesk or similar)</p><ul><li>Good understanding of computer systems, networking, and mobile</li></ul><p>devices</p><ul><li>Strong problem-solving and analytical skills</li><li>Excellent communication and customer support skills</li><li>Ability to explain technical concepts clearly to non-technical users</li></ul><p>Preferred Certifications</p><ul><li>Microsoft Certifications (MCSA / MCSE or equivalent)</li><li>Cisco Certifications (CCNA or equivalent)</li><li>Linux Certifications (RHCE / Linux+ or equivalent)</li></ul><p>Additional Requirements</p><ul><li>Strong organizational and multitasking abilities</li><li>Ability to work independently and collaboratively in a team environment</li><li>Good command of spoken and written Englis</li></ul><p>Job Type: Full-time</p><p>Pay: BD300.000 - BD600.000 per month</p><p>Work Location: In person</p>

Softpos Teknoloji A.Ş.

<div><p>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
</p><p></p><p><b>Summary of This Role</b></p><p>
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.</p><p></p><p><b>
Job Description</b></p><ul><li>
As 2nd level support, handling customer demand (configuration level bugs, service, and information requests) which do not require code change.</li><li>
Delivering support team related work items during implementation phase of the project.</li><li>
Providing application support to customers for general and merchant related issues by remote connection or telephone.</li><li>
For customer demands which required 3rd level support, supporting the process during requirement clarification, testing/verifying and submission of the solution.</li><li>
Providing 2nd level support, for incidents on the services under responsibility of the team.</li><li>
Executing manual/scripted tests before/during and after deployments of the applications.</li><li>
Plan and prioritize work in accordance to Service Level Agreements.</li><li>
Working together with the teammates and customers to define recurring issues to classify as problem, finding root-causes and permanent solutions.</li></ul><p></p><p><b>
Necessary Skills and Experiences</b></p><ul><li>
Bachelor&rsquo;s Degree in Computer, Electrical &amp; Electronics or Industry Engineering, MIS or other relevant departments of universities</li><li>
Familiarity with software development and support processes.</li><li>
Fluent in English (written, spoken - upper intermediate).</li><li>
Familiarity Linux and/or Windows server and shell scripting languages.</li><li>
Database (Oracle, Postgre SQL, SQL Server or others) knowhow.</li><li>
Familiarity with ITSM ticketing tools (Jira or others).</li><li>
Able to work under pressure and meet deadlines.</li><li>
Team player, ability to work in a part of an Application Support Team.</li><li>
Strong analytical mindset, problem solving and strong communication skills.</li><li>
Strong responsibility and ownership attitude, customer(service) oriented mindset is a must.</li></ul><p></p><p><b>
Nice to Have:</b></p><ul><li>
Credit card and payment system knowledge is a big plus.</li><li>
ITSM knowledge, ITIL certification.</li><li>
Experience working in DevOps and Agile culture.</li><li>
Familiarity with deployment methods with CI/CD tools, experience in software configuration and release management.</li><li>
Hands-on experience on software development (Java, .NET) or shell scripting.</li><li>
Know-how in web service integration.</li><li>
Experience in working with global customers or working in a global organization.</li></ul><p></p><p>
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</p></div><p></p>

Application Support Specialist

Edupoint

<div><p>HOURS: Eight hour shift M-F within 6:00 am to 6:00 pm MST operating hours.</p><p>
JOB PURPOSE:</p><p>
To provide Synergy Analytics support to all Edupoint customers.</p><p>
JOB SUMMARY:</p><p>
As an Analytics Application Support Specialist at Edupoint, your primary role is to provide support for all aspects of Analytics implementation, training, development, and ongoing client needs. You will assist customers with the scheduling of implementation events, enter district-specific configurations into the Analytics module, offer guidance for configuration modifications, and provide general support to customers through various channels such as email, phone, and virtual meetings.</p><p>
During the implementation phase, you will play a crucial role in organizing and tracking the implementation process to ensure that all teams meet development timelines. You will also lead virtual meetings and trainings to support customers throughout the implementation and post-implementation phases.</p><p>
In addition to customer support, you will provide internal support for staff professional development training and guidance. You will contribute to product development efforts by completing Edupoint Quality Assurance tests to ensure that product releases meet or exceed quality standards.</p><p>
As an Analytics Application Support Specialist, it is important to adhere to and promote all Edupoint guidelines to ensure consistency and quality in the support provided to customers.</p><p>
Overall, your role will involve providing functional support, organizing and tracking implementation processes, leading virtual meetings and trainings, and contributing to staff professional development and product development efforts.</p><p>
JOB DUTIES:</p><ul><li>
Provide support to Analytics team which includes:</li><li>
Timely communication with customers</li><li>
Record &amp; track meeting notes and events</li><li>
Schedule and organize implementation events</li><li>
Configure the Analytics module setup according to district decisions</li><li>
Lead Implementation virtual meetings</li><li>
Provide Analytics support for post-implementation clients</li><li>
Provide virtual training</li><li>
Collect customer information and analyze customer needs</li><li>
Build sustainable relationships of trust through open and interactive communication</li><li>
Greet customers warmly and ascertain problem or reason for calling</li><li>
Work closely with the Synergy Analytics team to schedule implementation events and report customer satisfaction</li><li>
Work with Analytics Team and the clients to review and modify the product setup according to client needs</li><li>
Answer incoming email/phone questions from implementation customers regarding Analytics</li><li>
Attend and record project meetings with implementation and post-implementation Analytics customers</li><li>
Create specialized documentation for each customer</li><li>
Maintain competency in all areas of the application as new features are added</li><li>
Participate in the creation and maintenance of documentation and materials</li><li>
Accurately document customer interactions and publish these documents for review by the Management Team
</li><li>Lead or assist in module presentations during Edupoint Users Conference</li><li>
Plan and present virtual Analytics Webinars</li><li>
Write and execute functional and regression tests and required release documentation</li><li>
Track defects and coordinate defect/issue resolution</li><li>
Ensure QA defined policies and procedures are followed on an ongoing basis</li><li>
Retain and demonstrate application knowledge in assigned product area</li><li>
Other duties as assigned</li></ul><p>
JOB REQUIREMENTS-KNOWLEDGE/SKILLS/ABILITIES:
</p><ul><li>Knowledge:</li></ul><p><br>
</p><ul><li>K-12 education knowledge preferred</li><li>
Knowledge of student information systems, electronic gradebooks, instructional management systems, assessment systems a plus</li><li>
Strong technical background and experience with Google, Office Suite, Camtasia and video editing skills are a plus</li><li>
Synergy Instructional Application knowledge preferred</li><li>Skills:
</li></ul><ul><li>Excellent listening, communication, phone, &amp; email skills</li><li>
Excellent verbal and written communication skills required</li><li>
Must possess a positive attitude, patience, focus &amp; conflict-resolution skills.</li><li>
Must be people oriented and possess organizational and problem solving skills.</li><li>
Must be flexible and able to perform a variety of duties and multi-task.</li><li>
Must have strong attention to detail, analytical and time management skills.</li><li>Ability:
</li></ul><ul><li>To work as part of a team effectively</li><li>
Ability to effectively communicate technical concepts to non-technical trainees</li></ul><p>
EDUCATION AND/OR EXPERIENCE:</p><ul><li>
Bachelor&rsquo;s degree or one to two years related experience and/or training; equivalent combination of education</li></ul><p>
and experience</p><p></p><p><br>
CERTIFICATES, LICENSES, REGISTRATIONS:</p><ul><li>
None</li></ul><p>
BENEFITS:</p><p>
In addition to paying competitive salaries, we offer a comprehensive, customizable benefits package, including (but not limited to):</p><p>
Medical Insurance w/Prescription Drug Coverage</p><p>
Dental Insurance Vision Insurance</p><p>
Generous Paid Time Off &amp; Holidays</p><p>
Long Term Disability Insurance Life &amp; Accidental Death &amp; Dismemberment</p><p>
Paid Maternity &amp; Paternity Leave</p><p>
Bereavement Leave</p><p>
Professional Development Opportunities</p><p>
Onsite Flu Shots for Staff &amp; Immediate Family</p><p>
Stocked Kitchen w/Healthy Snacks &amp; Drinks</p><p>
TRP Carpool Program</p><p>
Employee Assistance Program</p><p>
Opportunities for Community Involvement</p><p>
Employer and Employee Contributed Health FSA</p><p>
Employee Contributed Dependent Care FSA</p><p>
401K Plan w/Company Matching &amp; Immediate Vesting</p><p>
Short Term Disability Insurance</p><p>
Health &amp; Wellness Program</p><p>
Company Sponsored Fitness Challenge</p><p>
Pet Insurance</p><p>
Free Parking</p><p>
TYPICAL PHYSICAL DEMANDS AND WORK ENVIRONMENT:</p><p>
Work may require sitting for long periods of time; also stopping, bending and stretching for files and supplies, occasionally lifting files, objects or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment as necessary. Hearing must be in the normal range for telephone and video conferencing contacts. Visual acuity necessary to work extended hours on computer screens. Ability to work in an environment with moderate noise and which can be fast paced and project intensive. Travel in the performance of duties may be required.</p><p>
Edupoint Educational Systems is an Equal Employment Opportunity Employer. Edupoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p></div>

Analytics Application Support Specialist

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader"><b>IT Application Support Specialist</b></h4></div><div>
Posted On: Monday, March 9th, 2026</div></div></div><div><div>
Description</div><div><p><b>
Job Purpose:</b></p><p>
Responsible for providing day-to-day support for hospital applications, ensuring proper functionality, resolving user incidents, and supporting system upgrades. The role ensures operational continuity of clinical and administrative applications, contributing to efficient hospital workflows and compliance with Saudi healthcare regulations and accreditation standards.</p><p></p><ul><li><br>
 Ensure work is performed based on approved policies, processes, procedures, and instructions</li><li> Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement</li><li> Ensure day-to-day activities are properly performed in line with policies and procedures</li><li> Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner</li><li> Align IT DevOps strategies with MOH eHealth initiatives, Vision 2030 digital healthcare goals, and CBAHI/JCI accreditation requirements.</li><li> Ensure operational excellence in IT systems to enhance hospital performance, patient safety, and service availability.</li><li> Implement IT quality assurance frameworks, policies, and procedures across all IT services.</li><li> Provide first- and second-line support for hospital applications such as EMR, HIS, LIS, RIS, ERP, and patient portals.</li><li> Troubleshoot and resolve routine application incidents in coordination with IT support teams.</li><li> Log, monitor, and update service requests and incidents using an ITSM (IT Service Management) tool.</li><li> Assist hospital staff (clinical and administrative) in system usage and application-related queries.</li><li> Participate in user training sessions and provide hands-on support during go-live periods and new releases.</li><li> Create and maintain basic user guides and support documentation.</li><li> Monitor system status and escalate unresolved complex issues to senior specialists or external vendors.</li><li> Conduct initial diagnostics and document detailed issue descriptions for escalation purposes.</li><li> Assist in regular health checks and testing of hospital applications after upgrades or patches.</li><li> Participate in user acceptance testing (UAT) during software updates or new module deployments.</li><li> Report bugs and anomalies encountered during testing to senior staff or developers.</li><li> Help validate system changes in testing and production environments.</li><li> Maintain accurate documentation of resolved issues, troubleshooting procedures, and user feedback.</li><li> Assist in generating basic reports related to application performance and support KPIs.</li></ul></div></div><p></p><div><div><br>
Requirements</div><div><p>
2&ndash;4 years of experience in IT applications support, preferably within a hospital or healthcare setting.</p><p>
Basic understanding of hospital operations, clinical workflows, and healthcare information systems (HIS, EMR, ERP).</p><p>
Familiarity with MOH, CBAHI, and JCI standards applicable to IT services.</p>
Exposure to IT Service Management systems is preferred.<p>
Bachelor&rsquo;s degree in Computer Science, Information Technology.</p></div></div><div><p>
Languages</p></div></div><p></p>

IT Application Support Specialist

Conduent

<div><p>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</p><div><div><p><b><br>
Java Application Support Engineer</b></p></div><div><p>
Do you enjoy building scalable Java applications while also ensuring systems remain stable and reliable in production environments?</p></div><div><p>
Are you passionate about solving complex production issues, improving system performance, and driving reliability in cloud-based applications?</p></div><div><p><b>
About the Role:</b></p></div><div><p>
We are seeking an experienced Cloud Java Application Support Engineer to design, develop, and support scalable enterprise applications while ensuring high availability and operational stability in production environments. This role bridges development and operations, owning the full lifecycle of application features from design and development through deployment and ongoing support.</p></div><div><p>
The ideal candidate will bring strong Java development experience combined with cloud technologies and production support expertise. This role requires collaboration with architects, DevOps, QA, and product teams to build resilient systems, resolve complex production issues, and improve overall service reliability.</p></div><div><p>
This position plays a key role in maintaining application performance, reducing production incidents, and driving continuous improvement through proactive monitoring, root cause analysis, and engineering enhancements.</p></div><div><p><b>
Responsibilities:</b></p></div><div><ul><li>Design, develop, and maintain scalable application features while owning end-to-end delivery from requirements through deployment.</li><li>Participate in architecture reviews, design discussions, and code reviews to ensure high-quality, maintainable solutions.</li><li>Develop and maintain applications using Java and modern frameworks in cloud-based environments.</li><li>Troubleshoot, research, and resolve complex defects and inconsistencies across development and production environments.</li><li>Provide 24/7 on-call production support on a rotating schedule to ensure system reliability and rapid service restoration.</li><li>Respond to system monitoring alerts, escalations, and outages while driving quick resolution and service recovery.</li><li>Analyze incidents and performance statistics to develop system availability and reliability improvement plans.</li><li>Lead and coordinate teams during system or application outages and provide incident management support.</li><li>Perform root cause analysis and implement preventative fixes at the code level to reduce recurring issues.</li><li>Monitor system health and performance across applications and infrastructure.</li><li>Collaborate with architects, peers, and vendors to design technical solutions for complex application issues.</li><li>Guide and mentor junior developers and production support team members.</li><li>Maintain and optimize server environments and system performance.</li><li>Develop and maintain runbooks, deployment guides, and operational documentation.</li><li>Participate in the full software development lifecycle including design reviews, code reviews, unit testing, and CI/CD pipeline management.</li><li>Work closely with QA, DevOps, and product teams to ensure new releases meet production reliability standards.</li><li>Act as a Subject Matter Expert (SME) for designated systems and applications.</li><li>Communicate service disruptions to leadership and support damage control measures during outages.</li><li>Deliver excellent support service to internal stakeholders and production support clients.</li><li>Attend project meetings and contribute to project planning and operational readiness activities.</li><li>Identify opportunities for operational and process improvements and drive implementation.</li></ul></div><p></p><div><p><b><br>
Requirements:</b></p></div><div><ul><li>Bachelor&rsquo;s degree in Computer Science or a related field.</li><li>5+ years of experience working with cloud technologies such as Docker, Kubernetes, AWS, or Oracle Cloud.</li><li>3+ years of experience with Java development.</li><li>Experience performing in-depth code reviews and improving code quality.</li><li>Experience mentoring or guiding junior developers or support engineers.</li><li>Hands-on experience with Spring Boot 3.</li><li>5+ years of experience working with Linux operating systems.</li><li>3+ years of experience with relational databases such as Oracle or MySQL.</li><li>3+ years of experience monitoring and optimizing Linux OS and system hardware.</li><li>5+ years of experience with scripting languages such as Shell, Perl, Python, or Ruby.</li></ul></div><p></p><div><p><b><br>
Preferred Qualifications:</b></p></div><div><ul><li>Experience working with Java 17 or newer versions.</li></ul></div><p></p><div><p><b><br>
Flexible Working</b></p></div><div><p>
At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:</p></div><div><ul><li><div><b>
Hybrid work: Work in a way that allows you to work from home during portions of your week and also have time onsite to connect with other team members and business leaders.</b></div></li></ul></div></div><p></p><div><div><p><b><br>
Working for You</b></p></div><div><p>
We offer perks and rewards designed to support you:</p></div><div><ul><li><div><b>
Health &amp; Welfare Benefits: </b>Comprehensive plans tailored to your needs, effective from day one.</div></li></ul></div><div><ul><li><div><b>
Retirement Savings: </b>Robust programs to help you secure your financial future.</div></li></ul></div><div><ul><li><div><b>
Employee Discounts: </b>Access to a wide range of discounts on merchandise, services, travel, and more.</div></li></ul></div><div><ul><li><div><b>
Career Growth Opportunities: </b>Paths for advancement within a global organization.</div></li></ul></div><div><ul><li><div><b>
Paid Training: </b>Learn while you earn with award-winning learning platforms.</div></li></ul></div><div><ul><li><div><b>
Paid Time Off: </b>Competitive PTO packages to help you recharge.</div></li></ul></div><div><ul><li><div><b>
Great Work Environment: </b>Join an award-winning culture that values diversity and inclusion.</div></li></ul></div><p></p><div><p><b><br>
Join Us:</b></p></div><div><p>
At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you&rsquo;ll find opportunities to:</p></div><div><ul><li><div>
Bring your authentic self to work every day.</div></li></ul></div><div><ul><li><div>
Grow and thrive both personally and professionally.</div></li></ul></div><div><ul><li><div>
Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.</div></li></ul></div><div><p>
With a large workforce across 24 countries, we&rsquo;re proud to foster a truly global culture&mdash;one that supports well-being, values every contribution, and empowers our people to grow both personally and professionally.</p></div><div><p>
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($110,690-$143,750).</p></div></div><p></p><p><br>
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>
<p>
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.</p></div>

Java Application Support Engineer

Guidehouse

<div><p>Job Family:</p>
Data Science Consulting<p><br>
Travel Required:</p>
Up to 25%<p><br>
Clearance Required:</p>
Ability to Obtain Secret<p>
Guidehouse is seeking a MHS GENESIS Application Support Analyst to support the Defense Health Agency (DHA) by developing, maintaining, and delivering advanced analytics across Health Data Intelligence (HDI) and Oracle analytics platforms. This role focuses on back-end revenue cycle data extracts, financial and compliance reporting, and uncovering data-driven insights that support Revenue Cycle Modernization and Innovation (RCMI) initiatives.</p><p>
The ideal candidate combines advanced technical skills (Vertica SQL, analytics, database engineering) with deep domain expertise in healthcare revenue cycle management (RCM). This analyst will play a critical role in supporting DHA leadership by developing reporting capabilities across MHS Data Systems, including across the HDI platform.</p><p>
What You Will Do::</p><ul><li><p>
Investigate, triage, and help resolve application/data issues impacting revenue cycle, registration, patient access, and scheduling workflows.</p></li><li><p>
Develop, maintain, and optimize Vertica SQL and CCL/Discern queries and reusable extracts to support analytics and operational reporting within MHS GENESIS systems.</p></li><li><p>
Conduct back-end configuration reviews and diagnostics to identify root causes affecting billing, claims, or encounter workflows and coordinate durable remediation.</p></li><li><p>
Use CCL, SQL, Tableau, Power BI, Python, SAP BO, and other analytics tools to extract, analyze, and interpret financial and operational data across MHS data platforms.</p></li><li><p>
Develop, optimize, and maintain Vertica SQL queries, view, and reusable datasets supporting revenue cycle analytics (billing, collections, denials, A/R).</p></li><li><p>
Monitor and support the development of KPIs across Revenue Cycle Initiatives</p></li><li><p>
Partner with clinical, coding, billing, IT, and finance teams to ensure integrated revenue cycle operations.</p></li><li><p>
Collaborate with system administrators to ensure the EHR supports required business processes.</p></li><li><p>
Serve as a liaison between Guidehouse, DHA, and MTF operational stakeholders.</p></li><li><p>
Produce professional deliverables: analytic readouts, executive summaries, methodology documentation, and data dictionaries for cross-DHA collaborations.</p></li><li><p>
Perform data validation, lineage analysis, and quality checks across federal data sources to ensure analytical accuracy and audit readiness.</p></li><li><p>
Participate in support testing and validation for analytic releases.</p></li><li><p>
Investigate and help resolve user-reported issues related to charge capture, billing edits, registration errors, or data discrepancies.</p></li><li><p>
Conduct system impact assessments and work with Oracle Health/Cerner, CDAO, and RCMI technical teams to implement fixes.</p></li><li><p>
Support upgrades, interface changes, testing, and release validations; communicate operational impacts to stakeholders.</p></li><li><p>
Participate in ITSM processes (incident, problem, change management).</p></li></ul><div><p>
What You Will Need:</p><ul><li><p>
Must be able to OBTAIN and MAINTAIN a Federal or DoD &quot;SECRET&quot; security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse. Candidates with an ACTIVE &quot;SECRET&quot; or higher-level clearance are preferred.</p></li><li><p>
Bachelors Degree</p></li><li><p>
Minimum TWO (2) years of experience providing backend application support.</p></li><li><p>
Experience working with Oracle Health (Cerner) revenue cycle backend, data models, and charge services.</p></li><li><p>
Expert-level SQL or CCL for data extraction, transformation, and analysis.</p></li><li><p>
Experience optimizing query performance to improve system performance.</p></li></ul></div><p>
What Would Be Nice To Have:</p><div><ul><li><p>
An ACTIVE and MAINTAINED &quot;SECRET&quot; Federal or DoD security clearance</p></li><li><p>
Bachelor&rsquo;s degree in Computer Systems. Health Informatics, Information Technology, or a related field (or equivalent experience).</p></li><li><p>
Experience providing backend application support for large-scale EHR systems.</p></li><li><p>
Proficiency with CCL/Discern and understanding of Millennium data structures.</p></li><li><p>
Working knowledge of healthcare revenue cycle operations and data dependencies.</p></li><li><p>
Demonstrated ability to produce professional, client-ready documentation.</p></li><li><p>
Proven ability to create professional, client-ready deliverables (reports, slide decks, data dictionaries).</p></li><li><p>
Ability to conduct system impact assessments and work with Oracle Health/Cerner, CDAO, and RCMI technical teams to implement fixes.</p></li><li><p>
Ability to work independently with system documentation to understand data configurations.</p></li><li><p>
Proven ability to identify capability gaps, diagnose root causes, and develop actionable recommendations.</p></li><li><p>
Strong attention to detail, accuracy, and analytical rigor.</p></li><li><p>
Experience working within the Military Health System (MHS) or other federal health systems.</p></li><li><p>
Proficiency with Tableau, Power BI, or similar analytics/reporting tools.</p></li><li><p>
Experience using analytical software including SQL, Python, SAS, and R.</p></li><li><p>
Exposure to predictive analytics models or automated workflow optimization.</p></li><li><p>
Experience producing professional client-facing deliverables in a consulting environment.</p></li></ul></div>
The annual salary range for this position is $92,000.00-$153,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.<p><br>
What We Offer:</p><p>
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.</p><p>
Benefits include:</p><ul><li><p>
Medical, Rx, Dental &amp; Vision Insurance</p></li><li><p>
Personal and Family Sick Time &amp; Company Paid Holidays</p></li><li><p>
Position may be eligible for a discretionary variable incentive bonus</p></li><li><p>
Parental Leave and Adoption Assistance</p></li><li><p>
401(k) Retirement Plan</p></li><li><p>
Basic Life &amp; Supplemental Life</p></li><li><p>
Health Savings Account, Dental/Vision &amp; Dependent Care Flexible Spending Accounts</p></li><li><p>
Short-Term &amp; Long-Term Disability</p></li><li><p>
Student Loan PayDown</p></li><li><p>
Tuition Reimbursement, Personal Development &amp; Learning Opportunities</p></li><li><p>
Skills Development &amp; Certifications</p></li><li><p>
Employee Referral Program</p></li><li><p>
Corporate Sponsored Events &amp; Community Outreach</p></li><li><p>
Emergency Back-Up Childcare Program</p></li><li><p>
Mobility Stipend</p></li></ul><p>
About Guidehouse</p><p>
Guidehouse is an Equal Opportunity Employer&ndash;Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.</p><p>
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.</p><p>
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.</p><p>
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.</p><p>
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse&rsquo;s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant&rsquo;s dealings with unauthorized third parties.</p><p>
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.</p></div>

MHS GENESIS Application Support Analyst

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