application support

Stalwarts Servicios

We are looking for an Application Support Executive &ndash; HMS to support, implement, and maintain Hospital Management System (HMS/HIS) applications. The role involves onsite hospital support, user training, issue resolution, and backend data support for hospital clients across India (and Middle East for high performers).Key Responsibilities<ul><li>Provide application support for HMS/HIS modules such as Registration, Billing, OPD/IPD, Pharmacy, Lab, EMR</li><li>Handle user issues, ticket resolution, and functional troubleshooting</li><li>Support HMS implementation, go-live, and post-deployment activities</li><li>Perform basic SQL queries (MS SQL) for data validation and issue analysis</li><li>Prepare and modify reports using Crystal Reports</li><li>Conduct user training for hospital staff (front office, billing, doctors, nurses)</li><li>Coordinate with development and implementation teams</li><li>Maintain support documentation, issue logs, and release notes</li></ul>Travel Requirement<ul><li>Minimum 2 weeks travel per month within India</li><li>Implementation travel may extend up to 30 days (not continuous every month)</li><li>Some months will be HQ-based for remote client support</li><li>Middle East travel opportunities for top performers</li></ul>Eligibility / Who Can Apply<ul><li>Hospital IT Executives / IT Coordinators / Application Support staff</li><li>Minimum 2&ndash;3 years experience in hospitals (HMS/HIS support)</li><li>OR 1+ year experience in HMS software companies such as:</li><li>IT DOSE</li><li>EH NOTE</li><li>EASY SOLUTIONS</li><li>YARAGO</li><li>AOSTA</li><li>SUKRA SOFTWARE</li><li>Degree / Diploma / Non-Degree candidates are acceptable</li></ul>Technical Skills Required<ul><li>HMS / HIS application support</li><li>MS SQL &ndash; basic queries</li><li>Crystal Reports</li><li>Incident &amp; ticket management</li><li>End-user training &amp; documentation</li></ul>Job Type: Full-timePay: ₹500,000.00 - ₹600,000.00 per yearBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Internet reimbursement</li><li>Provident Fund</li><li>Work from home</li></ul>Language:<ul><li>Hindi (Required)</li></ul>Work Location: Hybrid remote in Hyderabad, Telangana

Application Support – HMS

Accenture

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : C# Programming Language 
Good to have skills : NA 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and implementing solutions to enhance system reliability and efficiency. You will engage with stakeholders to understand their needs and ensure that the software applications function seamlessly, contributing to the overall success of the organization. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Document and maintain records of issues and resolutions to enhance knowledge sharing within the team. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in C# Programming Language. - Strong understanding of software debugging techniques. - Experience with application performance monitoring tools. - Familiarity with database management systems and SQL. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 3 years of experience in C# Programming Language. - This position is based at our Chennai office. - A 15 years full time education is required.
 
15 years full time education

Application Support Engineer

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : SAP FIORI/Gateway architecture 
Good to have skills : NA 
Minimum 2 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing support for SAP ABAP Development and ensuring smooth functioning of the system. You will engage with various stakeholders to understand their needs and provide timely solutions, ensuring that the systems operate efficiently and effectively. Your role will also include monitoring system performance and proactively addressing potential issues before they escalate, contributing to the overall stability and reliability of the business operations. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of processes and procedures to enhance team knowledge. - Collaborate with cross-functional teams to ensure seamless integration of applications. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in SAP FIORI/Gateway architecture. - Strong understanding of SAP ABAP Development. - Experience with troubleshooting and resolving application issues. - Familiarity with system performance monitoring tools. - Ability to work collaboratively in a team environment. Additional Information: - The candidate should have minimum 2 years of experience in SAP FIORI/Gateway architecture. - This position is based at our Kolkata office. - A 15 years full time education is required.
 
15 years full time education

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : SAP FI S/4HANA Accounting 
Good to have skills : NA 
Minimum 12 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with cross-functional teams, analyzing system performance, and ensuring the seamless operation of applications that are vital to business processes. You will engage in troubleshooting activities, working diligently to maintain system integrity and enhance user experience, while also documenting findings and solutions for future reference. Your role will be pivotal in ensuring that the systems operate efficiently and effectively, contributing to the overall success of the organization. Roles &amp; Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and proactively address potential issues. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in SAP FI S/4HANA Accounting. - Good To Have Skills: Experience with SAP integration processes. - Strong understanding of financial accounting principles and practices. - Familiarity with troubleshooting methodologies and tools. - Experience in system performance monitoring and optimization. Additional Information: - The candidate should have minimum 12 years of experience in SAP FI S/4HANA Accounting. - This position is based at our Hyderabad office. - A 15 years full time education is required.
 
15 years full time education

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : Network Infrastructures 
Good to have skills : NA 
Minimum 5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and services, all while maintaining a focus on delivering high-quality support to end-users and stakeholders. Roles &amp; Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and proactively address potential issues. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Strong understanding of network protocols and architectures. - Experience with troubleshooting network connectivity issues. - Familiarity with network security practices and tools. - Ability to analyze and optimize network performance. Additional Information: - The candidate should have minimum 5 years of experience in Network Infrastructures. - This position is based at our Pune office. - A 15 years full time education is required.
 
15 years full time education

<div>
 
 As passionate about our people as we are about our mission.
 
 
 
 
 Why Join Q2?
 
 
 
 Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology&mdash;and we do that by empowering our people to help create success for our customers.
 
 
 
 What Makes Q2 Special?
 
 
 
 Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our &ldquo;Circle of Awesomeness&rdquo; award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
 
 
 
 Summary
 
 
 
 Q2 is seeking an Application Support Analyst to provide mid-level technical support to external customers using the Q2 Solution. This role involves responding to inbound customer calls, resolving application issues, and documenting technical cases with accuracy and detail. The ideal candidate has 3&ndash;4 years of experience in phone-based software support, strong communication and organizational skills, and a customer-first mindset. Familiarity with Windows OS/Server troubleshooting, SQL, and enterprise application environments is preferred.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to inbound technical support calls for the Q2 Solution
 </li>
 <li>
 Troubleshoot and resolve customer issues using documented tools and procedures
 </li>
 <li>
 Accurately log all customer interactions, categorizing cases and capturing complete problem descriptions
 </li>
 <li>
 Establish case priority and update customers throughout the resolution process
 </li>
 <li>
 Provide clear, step-by-step guidance and &ldquo;how-to&rdquo; assistance for product usage
 </li>
 <li>
 Handle a high volume of cases efficiently while maintaining quality and professionalism
 </li>
 <li>
 Own and manage an open case queue; prioritize escalated issues appropriately
 </li>
 <li>
 Escalate unresolved issues to appropriate internal teams per established guidelines
 </li>
 <li>
 Collaborate with development, implementation, and QA teams to resolve complex cases
 </li>
 <li>
 Make data or configuration changes in production environments with high attention to detail
 </li>
 <li>
 Test emergency product fixes or updates from the Product Development team when needed
 </li>
 <li>
 Follow internal change control procedures for implementing product modifications
 </li>
 <li>
 Ensure all activities comply with company policies regarding security, confidentiality, and availability
 </li>
 <li>
 Participate in rotating 24x7 on-call support coverage
 </li>
 <li>
 Communicate key customer concerns and trends to Operations Management
 </li>
 <li>
 Develop strong relationships with customers, promoting a high standard of service and professionalism
 
 
 </li>
 </ul>
 
 Experience And Knowledge
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field or equivalent work experience
 </li>
 <li>
 3&ndash;4 years of technical phone support experience or an advanced degree with relevant exposure
 </li>
 <li>
 Experience supporting enterprise or mid-sized software applications preferred
 </li>
 <li>
 Familiarity with Windows OS and Windows Server troubleshooting
 </li>
 <li>
 Basic understanding of SQL and ability to navigate relational databases
 </li>
 <li>
 Knowledge of remote support tools and basic networking principles
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Highly organized with excellent attention to detail
 </li>
 <li>
 Ability to learn and adapt to new technologies quickly
 </li>
 <li>
 Customer service experience preferred; must provide respectful, solution-oriented assistance
 </li>
 <li>
 Troubleshooting experience and banking domain knowledge are advantageous
 
 
 </li>
 </ul>
 
 This position requires fluent written and oral communication in English.
 
 
 
 
 Health &amp; Wellness
 
 
 
 <ul>
 <li>
 Hybrid Work Opportunities
 </li>
 <li>
 Flexible Time Off
 </li>
 <li>
 Career Development &amp; Mentoring Programs
 </li>
 <li>
 Health &amp; Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
 </li>
 <li>
 Community Volunteering &amp; Company Philanthropy Programs
 </li>
 <li>
 Employee Peer Recognition Programs &ndash; &ldquo;You Earned it&rdquo;
 
 
 </li>
 </ul>
 Click here to find out more about the benefits we offer.
 
 
 
 Our Culture &amp; Commitment
 
 
 
 We&rsquo;re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare&mdash;offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact&mdash;in the industry and in the community.
 
 
 We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
</div>

Application Support Analyst

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : Enterprise Network Operations 
Good to have skills : NA 
Minimum 2 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and enhance system performance, ensuring that all applications run smoothly and efficiently. You will engage in problem-solving activities, analyze system logs, and implement solutions to maintain operational excellence, all while adapting to the evolving needs of the business environment. Key Responsibilities -Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999 -Flexibility towards working on shifts. -Good understanding of the Network Architecture of the Organization and ability to deliver results as per the timelines. -Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory - Strong technical expertise in configuring and troubleshooting any of the firewalls, with a preference for Fortigate or Palo Alto. - Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills. -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team -Work independently with minimal assistance Additional Information -Certification on Cloud Technology -Any degree 15 years of Full-time education
 
15 years full time education

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