application support lead

ITWORX

<div><p>Application Support Lead - L2 | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p><b>Brief Job / Project Description:</b></p>
<ul><li>The Application Support L2 Lead is responsible for leading the Level 1 support function across a diverse portfolio of enterprise and guest-facing digital platforms. This role ensures 24/7 operational support, proactive monitoring, incident handling, and service continuity for critical systems including CMS, CRM, integrations, cloud platforms, mobile applications, and IoT solutions.</li>
<li>The L1 Lead acts as the <b>first line of leadership and escalation</b>, ensuring adherence to SLAs, operational excellence, and seamless collaboration with L2/L3 teams, vendors, and business stakeholders.</li>
</ul><p><b>Key Responsibilities:</b></p>
<ul><li>L1 Operations Leadership</li>
<li>Incident &amp; Request Management</li>
<li>Monitoring &amp; Service Assurance</li>
<li>Shift &amp; Coverage Management</li>
<li>Cross-Team Coordination</li>
<li>Knowledge &amp; Documentation Management</li>
<li>Reporting &amp; Performance Management</li>
</ul><p><b>Deliverables / Expected Outcomes:</b></p>
<ul><li>Incident &amp; SLA Management</li>
<li>System Availability &amp; Monitoring</li>
<li>L1 Operations &amp; Coverage</li>
<li>Ticket Quality &amp; Knowledge Management</li>
<li>Reporting &amp; KPIs</li>
<li>Continuous Improvement</li>
<li>Stakeholder &amp; Vendor Coordination</li>
<li>Audit &amp; Compliance</li><br>
</ul></div><p></p><br>
<div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><p><b>Mandatory Technical Skills:</b></p>
<ul><li>Strong experience in supporting enterprise-scale applications.</li>
<li>Advanced knowledge of:</li>
</ul><div><ul><li>ServiceNow (ITSM, workflows, service catalog)</li></ul>
<ul><li>Monitoring tools (Datadog or similar)</li></ul>
</div><ul><li>Deep understanding of travel/hospitality systems and booking lifecycle.</li>
<li>Experience supporting:</li>
<li>Experience supporting <b>production systems with high availability requirements</b></li>
 <li>Experience supporting <b>mobile applications (iOS / Android)</b> in production</li>
<li>Experience supporting applications on <b>AWS environments (preferably ROSA / OpenShift)</b></li>
<li>Strong hands-on experience in <b>Application Support (L1/L2)</b> for enterprise environments</li>
</ul><p><b>Tools / Platforms / Technologies:</b></p>
<ul><li>Digital Experience &amp; CMS</li>
<li>CRM Platforms</li>
<li>Marketing Platforms</li>
<li>Integration Layer</li>
<li>Backend Services</li>
<li>Cloud Platforms</li>
<li>Mobile Applications</li>
<li>Mobility Solutions</li>
<li>Booking Platforms</li>
<li>Collaboration &amp; ITSM</li>
<li>Smart Services / IoT: IoT platforms and connected devices</li>
 <li>ITSM Tools (ServiceNow, Jira)</li>
</ul><p><b>Preferred / Nice-to-Have Skills:</b></p>
<ul><li>Experience in <b>luxury hotel or resort operations</b></li>
</ul><p><b>Certifications (if any):</b></p>
<ul><li>ITIL&reg; Foundation (IT Service Management)</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 2 weeks ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>KSA</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2151</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>7+ Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Mid Career</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor&rsquo;s Degree in Computer Science, Software Engineering.</li></ul></div></div></div></div></div></div></div><p></p>

Application Support Lead - L2

<div><p><b>Summary / Objective:</b><br>
The Application Support Manager is responsible for the daily operations, stability, and continuous improvement of enterprise applications supporting PSW/MHS health plan operations. This role oversees incident, problem, and change management for applications, ensures service levels are met, and drives operational reliability, release readiness, and vendor performance. The manager establishes ITIL-aligned practices and enforces HIPAA-compliant operational controls for systems processing PHI.</p>
<div><b>
Essential Functions:</b><br>
<ul><li>Oversee day-to-day application operations, including Level 2/3 triage, escalations, and on-call support for business-critical applications (claims, credentialing, member services, provider operations, data exchange).</li><li>Implement and continually improve ITIL practices for incident, problem, change, request, knowledge, and service level management; standardize runbooks and value streams.</li><li>Monitor application performance and availability; lead root cause analysis and corrective actions to reduce repeat incidents and technical debt.</li><li>Coordinate with Security, Infrastructure, Data, and vendor teams to plan and execute releases, patches, and configuration changes with minimal risk and downtime.</li><li>Maintain non-production and production environment readiness, ensuring appropriate separation of duties and compliance with security policies.</li><li>Manage day-to-day vendor performance for application support and hosted services; track SLAs, KPIs, and contract deliverables; drive escalations to closure.</li><li>Serve as a partner for business owners to align road maps and prioritize demand using transparent intake and scoring.</li><li>Implement operational controls aligned to HIPAA Privacy/Security/Breach Notification Rules; maintain support artifacts for audits.</li><li>Ensure knowledge articles and tickets capture sufficient evidence for SLAs, change approvals, and compliance reporting.</li><li>Lead, coach, and develop the application support team; define roles, set objectives, mentor on ITIL practices, and foster a culture of continuous improvement.</li></ul></div>
<div><b>
Knowledge/Skills/Abilities:</b><br>
<ul><li>Strong understanding of ITIL/ITSM practices (incident, problem, change, request, knowledge, service level management).</li><li>Service orientation and ability to communicate technical issues in business terms.</li><li>Operational excellence in runbooks, measurable SLAs/OLAs, and continuous improvement.</li><li>Risk and compliance awareness, especially regarding HIPAA security safeguards and audit evidence requirements.</li><li>Strong organizational, time management, and prioritization skills.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency with ITSM tools (e.g., Halo, ServiceNow, Jira), monitoring/alerting, version control, and knowledge base systems.</li></ul></div><div><b>
Required Education and/or Work Experience:</b><br>
<ul><li>Bachelor&rsquo;s degree in Information Systems, Computer Science, Engineering, or a related field; OR a minimum of four (4) additional years of directly relevant professional experience in place of the degree.</li><li>5+ years in application support/IT operations, including 2+ years in a team lead or manager role.</li><li>Demonstrated experience with ITIL/ITSM practices; ITIL 4 Foundation (or higher) preferred.</li><li>Experience operating business-critical applications with integrations, monitoring/alerting, and release coordination.</li><li>Proven ability to analyze system issues, drive root cause analysis, and implement preventive actions.</li></ul></div>
<div><b>
Preferred Education and/or Work Experience:</b><br>
<ul><li>Experience in healthcare payer/provider environments with ePHI and HIPAA operational controls.</li><li>Exposure to Agile/DevOps frameworks.</li><li>Vendor/SaaS operations management experience.</li></ul></div>
<div><b>
Required Certificates, Licenses and Registrations:</b><br>
<ul><li>ITIL 4 Foundation certification preferred.<b><br>
</b></li></ul></div><p></p><p><i>*PSW does not typically hire at the top of the pay range *</i></p><p><b>
Benefits:</b></p>
<ul><li>
401(k)</li><li>
401(k) matching</li><li>
Dental insurance</li><li>
Disability insurance</li><li>
Flexible Spending Account (FSA)</li><li>
Health Savings Account (HSA)</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Tuition reimbursement</li><li>
Vision insurance</li></ul></div>

Application Support Manager

HCLTech

<div><div><div><div><div>Support Lead
</div></div></div></div><div><div><div><div>Chicago, Illinois
</div></div></div></div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2>
</div><div><p>Support lab functions such as: Mobility Lab Portal, Tier 1 Triage/Troubleshooting, Reports, Change Management, Build Management, Preload sheet audit and creation, Health checks, Anomaly Detection.</p><br>
</div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Key Responsibilities</b></h2>
</div><div><ul><li>Maintain, troubleshoot and provide essential support for Nokia CFX-5000 communication suite (vCSCF, vStateDB, CMRepo) in AIC (AT&amp;T Integrated Cloud) in the Warrenville lab environment.</li>
<li>Implement configuration updates resulting from GSAT audits on CFX-5000 in AIC.</li>
<li>Create and manage MOPs for delivery on CFX-5000 in AIC.</li>
<li>Maintain and update security tools on CFX-5000 in AIC.</li>
<li>Develop commands in order to perform system test (Test Management and Tracking System) on CFX-5000 in Cloudband.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Skill Requirements</b></h2>
</div><div><p>Knowledge of Cloudband and Nokia's Cloud Native Communication Suite (CNCS).</p><br>
<p></p><p>Knowledge of Linux, Kubernetes and shell scripting.</p>
</div></div><div></div><div>
</div></div></div></div></div></div><div><div><div><div>Maximum Salary (US): 112000
</div></div></div></div><div><div><div><div>Minimum Salary (US): 73000</div></div></div></div></div><div></div>

Support Lead

<div><p>Project Manager (Support) | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p><b>Job Purpose</b></p>
<p>To ensure <b>end-to-end governance of SLAs and Incident Management</b> for business-critical applications, guaranteeing service availability, rapid incident resolution, and compliance with agreed service targets while minimizing business disruption and driving continuous service improvement.</p>
<p>This role acts as the <b>central authority for SLA performance, major incident coordination, and vendor accountability</b> across all application services.</p>
<p><b>﻿</b><b>Key Responsibilities</b></p>
<p><b>1. SLA Management &amp; Governance</b></p>
<ul><li>Define, review, and enforce <b>Service Level Agreements (SLAs), OLAs, and KPIs</b> aligned with business needs</li>
<li>Monitor SLA performance and proactively address breaches and risks</li>
<li>Lead periodic SLA reviews with business stakeholders and vendors</li>
<li>Ensure service catalog and SLA definitions remain updated and relevant</li>
<li>Drive service performance reporting (availability, response, resolution, uptime)</li><br>
</ul><p></p><br>
<p><b>2. Incident, Major Incident Management and Problem Management</b></p>
<ul><li>Own <b>end-to-end incident management lifecycle</b> (logging, prioritization, escalation, resolution, closure) [Applicatio...Procedure | Outlook]</li>
<li>Lead <b>Major Incident (P1/P2) bridge calls and war rooms</b> and coordinate all resolver teams</li>
<li>Ensure rapid service restoration through clear prioritization and direction</li>
<li>Maintain communication governance (internal + business communication cadence)</li>
<li>Conduct <b>Post-Incident Reviews (PIR)</b> and track corrective actions</li>
<li>Own Problem Management and RCAs from initiation till closure.</li><br>
</ul><p></p><br>
<p><b>3. Vendor &amp; Third-Party Management</b></p>
<ul><li>Govern vendor performance against contractual SLAs and support obligations</li>
<li>Act as the <b>single point of escalation</b> for vendor-related incidents and SLA breaches</li>
<li>Review vendor deliverables, incident reports, and root cause analysis (RCA)</li>
<li>Ensure vendors comply with incident communication and escalation protocols</li><br>
</ul><p></p><br>
<p><b>4. Service Performance &amp; Reporting</b></p>
<ul><li>Produce executive-level dashboards for:</li>
<li>SLA compliance</li>
<li>Incident trends &amp; volumes</li>
<li>MTTR / MTTA</li>
<li>Availability metrics</li>
<li>Identify recurring issues and initiate <b>problem management actions</b> to reduce incidents</li>
<li>Support data-driven decision making for service improvement</li><br>
</ul><p></p><br>
<p><b>5. Process Governance &amp; Continuous Improvement</b></p>
<ul><li>Establish and maintain <b>standard operating procedures (SOPs)</b> for incident and SLA management</li>
<li>Drive transition from <b>reactive incident handling to proactive prevention</b></li>
<li>Ensure compliance with ITSM processes (Incident, Problem, Change)</li>
<li>Lead continuous improvement initiatives for support operations</li><br>
</ul><p></p><br>
<p><b>6. Stakeholder Management</b></p>
<ul><li>Act as the <b>primary interface between Business, IT, and Vendors</b></li>
<li>Provide clear communication during major incidents and service outages</li>
<li>Align service delivery with business priorities and critical services</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><p><b>Qualifications &amp; Experience</b></p>
<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li>
<li>ITIL Expert and Certified.</li>
<li>7&ndash;10 years in <b>Application Support / IT Operations</b></li>
<li>Minimum 5 years in <b>Incident Management or SLA Governance role</b></li>
<li>ITIL Certification (preferred)</li>
<li>Experience in <b>ServiceNow or similar ITSM tools</b></li><br>
</ul><p></p><br>
<p><b>Core Competencies</b></p>
<ul><li>Strong <b>Incident Command &amp; Crisis Management</b></li>
<li>SLA/KPI Governance and Performance Management</li>
<li>Vendor &amp; Contract Management</li>
<li>Analytical &amp; Reporting Skills</li>
<li>Stakeholder Communication (Executive-Level)</li>
<li>Process Design &amp; ITSM Governance</li><br>
</ul><p></p><br>
<p><b>Key KPIs</b></p>
<ul><li>SLA Compliance (%)</li>
<li>Mean Time to Resolve (MTTR)</li>
<li>Major Incident Resolution Time</li>
<li>Number of Recurring Incidents</li>
<li>Vendor SLA Adherence</li>
<li>Customer Satisfaction (CSAT)</li><br>
</ul><p></p><br>
<p><b>Role Interfaces</b></p>
<ul><li>Application Support (L1 / L2 / L3 Teams)</li>
<li>Infrastructure &amp; Network Teams</li>
<li>Business Service Owners</li>
<li>External Vendors / Partners</li>
<li>ITSM / ServiceNow Team</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 2 weeks ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>KSA</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2152</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>7&ndash;10 years in Application Support / IT Operations Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Managerial</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li></ul></div></div></div></div></div></div></div><p></p>

Project Manager (Support)

Lui O Lei Trading

<p><b>About the Role:</b></p><p>We are looking for an accomplished <b>Accounts Manager &ndash; Luxury Retail Division</b> to lead and elevate our accounting operations. This role demands both strategic oversight and hands-on expertise within a luxury retail environment.</p><p><b>Key Responsibilities:</b></p><p>&middot; Oversee end-to-end accounting operations, including accounts payable, receivable and general ledger</p><p>&middot; Manage and monitor cash flow to ensure financial stability</p><p>&middot; Prepare and analyze income statements and financial reports</p><p>&middot; Ensure accurate and timely account reconciliations and closing processes</p><p>&middot; Maintain strong financial controls and compliance standards</p><p>&middot; Provide financial insights to support business decisions and growth</p><p>&middot; Support budgeting, forecasting and audit requirements</p><p>&middot; Lead and supervise the accounting team while improving processes and efficiency</p><p><b>Qualifications:</b></p><p>&middot; Minimum 15 years of accounting experience</p><p>&middot; At least 5 years in luxury retail or fashion industry</p><p>&middot; Strong expertise in financial reporting and accounting systems</p><p>&middot; High level of accuracy and attention to detail</p><p>&middot; Ability to multitask and perform efficiently under pressure</p><p>&middot; Strong leadership and analytical skills</p><p>&middot; Certified Accountant</p><p><b>To Apply:</b></p><p>Qualified candidates are invited to submit their application with the following:</p><p>An updated CV with recent photograph sent to luiolei.recruitment@gmail.com</p><p>Attested educational credentials (MOFA attestation required)</p><p>Clearly stated salary expectations within the application email</p><p>Please indicate the position applied for in the subject line.</p><p>Only shortlisted candidates will be contacted.</p><p>Work Location: In person</p>

Accounts Manager – Luxury Retail

Zain Kuwait

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 The Business Excellence Specialist will report to the Business Excellence Manager and play a key role in driving operational excellence across the organization. This role is responsible for enhancing business performance through process optimization, governance frameworks, and the implementation of international best practices. The ideal candidate will act as a change agent, partnering with cross-functional teams to embed a culture of continuous improvement, ensure compliance with global standards, and elevate organizational efficiency, quality, and customer experience.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and support end-to-end process management initiatives, including process mapping, redesign, and optimization to enhance efficiency and effectiveness.
  </li>
  <li>
   Drive continuous improvement programs using structured methodologies identifying gaps, root causes, and sustainable solutions.
  </li>
  <li>
   Manage and coordinate internal and external audits, ensuring timely closure of findings and alignment with regulatory and certification requirements.
  </li>
  <li>
   Support the development, implementation, and maintenance of ISO and other international certifications, ensuring ongoing compliance and readiness.
  </li>
  <li>
   Establish and monitor performance frameworks and KPIs, providing insights and recommendations to senior stakeholders.
  </li>
  <li>
   Partner with business units to ensure standardization and governance of processes, policies, and procedures across the organization.
  </li>
  <li>
   Lead or support cross-functional projects related to transformation, operational excellence, and digital/process innovation.
  </li>
  <li>
   Conduct benchmarking and best practice analysis to identify opportunities for innovation, cost optimization, and service improvement.
  </li>
  <li>
   Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
  </li>
  <li>
   Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including systemdeficiencies),takeadvantageofOH&amp;SopportunitiesandaddressesOH&amp;Smanagementsystem nonconformities associated with its activities
   <br/>
   <br/>
  </li>
 </ul>
 What We Need From You
 <br/>
 <br/>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong analytical mindset with the ability to translate data into actionable insights.
  </li>
  <li>
   Demonstrated experience in process improvement, quality management, or business transformation roles.
  </li>
  <li>
   Solid understanding of audit practices, compliance frameworks, and international standards (e.g., ISO).
  </li>
  <li>
   Excellent stakeholder management and communication skills, with the ability to influence at different organizational levels.
  </li>
  <li>
   Strong project management capabilities, with the ability to manage multiple initiatives simultaneously.
  </li>
  <li>
   High level of attention to detail combined with strategic thinking.
  </li>
  <li>
   Proficiency in tools such as Microsoft Office (advanced Excel preferred) and process mapping or project management tools.
  </li>
  <li>
   Certifications such as ISO Lead Auditor and/or PMP are highly desirable.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education Level/ Major
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s degree in Business Administration, Industrial Engineering, Management, Information Systems, or a related field.
 <br/>
 <br/>
 <strong>
  Years Of Experience
  <br/>
  <br/>
 </strong>
 Minimum 5+ years of relevant experience in business excellence, process improvement, or operational strategy roles.
 <br/>
 <br/>
 <strong>
  About Application Process
  <br/>
  <br/>
 </strong>
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Passport-size photograph
  </li>
  <li>
   Highest Education Qualification
  </li>
  <li>
   Copy of Civil ID/Passport
  </li>
 </ul>
</div>


ZAIN2243 - Business Excellence

Laura Lambe Fitness

<p>Here at Laura Lambe Fitness, we support menopausal women in rebalancing their hormonal health and learning how to THRIVE during this next chapter of their lives.</p><p>We are looking to partner with an experienced independent contractor to support our lead generation efforts. This role is ideal for a sharp individual who wants to collaborate with a fast-moving company.</p><p><b>Project Overview:</b></p><p>As a contractor, you will provide lead generation services inside our corporate and personal messaging accounts, responding to leads who message our pages. You will also connect with prospective leads organically through our Facebook, Instagram, and Skool accounts.</p><p>Your main objective will be to represent our brand in communications and generate interest that encourages prospects to book a sales call with our sales team.</p><p><b>Scope of Work:</b></p><ul><li>Executing our lead generation strategy across social media platforms during agreed availability.</li><li>Maintaining accurate logs of prospects and performance (tracking sheets provided).</li><li>Sharing insights and suggestions to improve the process and implement new ideas effectively in collaboration with company leadership.</li></ul><p><b>USA Contractor Requirements:</b></p><p>Please only apply if you can say YES to the points below:</p><ul><li>Available to provide services during 9am-3pm and 3pm-9pm Eastern time</li><li>Able to provide a minimum of 30 service hours per week. 5 days per week of 6h shifts - 7h shifts on the weekends</li><li>Able to provide services on weekends.</li><li>Previous experience in a lead generation role.</li></ul><p>Available to provide services during the above agreed times - meaning you are at your computer, actively working and responsive for the entire shift duration. <b>(This role is contracted for specific hours.)</b></p><p><b>Preferred Experience (not mandatory):</b></p><ul><li>High-level experience with Instagram, Facebook, and other social media platforms.</li><li>Customer service background.</li><li>Familiarity with the fitness industry.</li><li>Calendar and call-booking management.</li></ul><p><b>Additional Details:</b></p><ul><li>Contractors will be invited to join weekly team calls to support alignment.</li><li>Flexible availability (mornings, evenings, weekends) is a plus.</li><li>Reliable internet connection is required, as this is a remote role.</li></ul><p><b>Compensation (Contract Basis)</b></p><ul><li>From $1,800/month (plus performance-based bonuses).</li></ul><p><i>(Payment is based on services rendered - this is an independent contractor position, not an employment role.)</i></p><p><b>Application Note:</b> Applications submitted without the three Indeed questions completed will not be considered.</p><p>Job Type: Full-time</p><p>Pay: $1,800.00 - $2,000.00 per month</p><p>Application Question(s):</p><ul><li>Our lead generation team handles hundreds of conversations via messaging at one time. Please provide the number of leads you engaged with/contacted per day within your most recent role?</li><li>Provide one example where you have managed multitasking in a fast-paced work environment within a lead generation role</li><li>    In this role you will be expected to hit targets and KPIs, specifically with speed of responses, the volume of leads you will reach out to per hour, and sales calls booked each day.</li></ul><p>◦ How many sales calls were you expected to offer each day?</p><p>◦ How fast were you expected to reply to messages once they entered the inbox/email/chat system?</p><p>◦ How many leads were you expected to reach out to on an hourly or daily basis?</p><ul><li>Please outline your previous SOCIAL MEDIA lead generation experience SPECIFIC to the conversations you would have with leads via social media platforms/email/chat based systems?</li><li>This role is contracted for the specific times noted in the ad and is not task-based or flexible. During the 6-hour contracted shift time, you would need to be actively messaging leads, responding in real time, and available. Please confirm your understanding of this requirement and whether you can meet it consistently.</li></ul><p>Work Location: Remote</p>

Lead Generation Specialist via Social Media (USA/Canada)

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