application support lead

Global-e

<div><p>Global-e (Nasdaq: GLBE) is the world&rsquo;s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience. Our end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family.</p><p>
We are looking for a Technical/Application Support Team Lead to join our Technical Support Team in Atlanta. This team is responsible for providing support and service to Global-e's merchants, as well as being an internal technical focal point.</p><p>
You will be responsible for day-to-day management of our Application Support Engineers, ensuring that production issues are resolved quickly and professionally.</p><p><b>
Responsibilities</b></p><ul><li>
Manage the application support engineers, providing line management, mentoring and engagement.</li><li>
Establish work procedures and policies according to department standards.</li><li>
Set, monitor, and manage team targets to ensure KPI and SLA achievement.</li><li>
Ensure ticket queues are managed effectively across Zendesk and JIRA.</li><li>
Raise support-related concerns, issues, and improvement feedback to management.</li><li>
Promote self-service plans to reduce inbound ticket volume.</li><li>
Provide technical support to customers and serve as an escalation point both internally and externally.</li><li>
Handle any escalations that require immediate attention from management.</li><li>
Work collaboratively and cross-functionally with other departments.</li><li>
Present team performance reports and conduct team member performance evaluations.</li><li>
Maximize productivity and ensure the team is highly motivated.</li></ul><br>
Requirements:
<br>
<ul><li>3+ years of experience in an Application Support Lead/Managerial role.</li><li>
Experience in people management and technical direction.</li><li>
Demonstrable experience of leading a successful team with the ability to motivate and deliver results on a consistent basis.</li><li>
Experience in providing services to agreed SLA's/OLA's.</li><li>
Experience in Problem and Incident Management according to ITIL standards.</li><li>
Ability to work in a fast-paced environment.</li><li>
Experience with managing root cause analysis and incident reports.</li><li>
Excellent interpersonal and communication skills.</li><li>
Experience working in customer service environments, with a strong understanding of customer support standards and service-oriented communication.</li><li>
Prior development experience or previous experience in an eCommerce environment is a strong advantage.</li></ul><p>
This is a hybrid role and requires in-office presence 3x a week at our Atlanta, GA office.</p><p><i>
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life</i></p></div>

Application Support Team Lead

ITWORX

<div><p>Lead Software Engineer - L3 | Fulltime</p><div><p><b>
Job Description:</b></p><div><p>
responsible for the stability, performance, and continual improvement of guest-facing and business-critical applications within a luxury hotel environment. This role manages a <b>pool of multi-skilled resources</b> supporting Adobe Experience Manager, Salesforce Clouds, Salesforce Marketing Cloud, MuleSoft, custom Java BFF services, AWS ROSA cloud infrastructure, mobile applications, and core guest-facing solutions such as Echo and Travel Studio.</p><p>
The leader ensures flawless digital experiences that enhance personalization, reservation accuracy, and operational efficiency&mdash;upholding the service excellence expected in luxury hotels and resorts.</p><ul><li>Lead daily support operations for AEM, Salesforce, SFMC, MuleSoft, BFF (Java), AWS ROSA, mobile apps, monitoring and frontend systems.
</li><li>Manage and develop a pool of technical resources across multiple platforms and skill sets.
</li><li>Drive incident, problem, and change management following ITIL best practices.
</li><li>Ensure high availability and performance of guest-facing platforms (web, mobile, CRM, booking, mobility).
</li><li>Oversee integration stability across MuleSoft, APIs, BFF, and booking systems.
</li><li>Coordinate cloud operations on AWS (ROSA, RDS PostgreSQL, Redis, S3, CloudFront, API Gateway).
</li><li>Collaborate with resort operations to support VIP, loyalty, itinerary, and mobility workflows.
</li><li>Implement proactive monitoring, automation, and continuous improvements.
</li><li>Maintain system security, compliance, and data integrity across all platforms.
</li><li>Manage vendors and partners for Salesforce, Adobe, MuleSoft, AWS, ECHO, and Travel Studio.</li></ul><ul><li><b>
10+ years</b> of experience in application support, IT operations, or digital platform management.</li><li><b>
5+ years</b> leading or managing technical teams in enterprise environments.</li><li>
Strong Hands-on experience with:
</li><li>AEM</li><li>
Salesforce Core Clouds</li><li>
Salesforce Marketing Cloud (SFMC)</li><li>
MuleSoft integrations</li><li>
Java BFF middleware</li><li>
Mobile app ecosystems (iOS, Android)</li><li>
AWS cloud platforms (ROSA, RDS, Redis, S3, API Gateway, CloudFront)</li><li>
Modern frontend frameworks (React, Next.js)</li><li>
Experience in <b>luxury hotel, resort, or </b><b>premium hospitality environments</b>.</li><li>
ITIL Foundation or practical experience in Incident/Problem/Change processes.</li></ul><p></p><p><b><br>
1. High Availability &amp; Stability of Guest-Facing Platforms.</b></p><p><b>
2. Robust Incident, Problem &amp; Change Management</b></p><p><b>
3. Integrated &amp; Reliable Digital Ecosystem</b></p><p><b>
4. Scalability &amp; Secure Cloud Infrastructure</b></p><p><b>
5. Well-Managed Support Team &amp; Resource Pool</b></p><p><b>
6. Continuous Improvement &amp; Automation</b></p><p><b>
7. Enhanced Luxury Guest Digital Experience</b></p><p><b>
8. Strong Governance, Compliance &amp; Security</b></p><p><b>
9. Vendor &amp; Stakeholder Management</b></p><p><b>
10. Operational Dashboards &amp; Reporting</b></p></div></div><div><p><b>
Job Requirements:</b></p><div><ul><li>
Bachelor&rsquo;s Degree in Computer Science, Software Engineering.</li><li>
10+ years of Experience.</li><li>
Experience in premium hospitality environments.</li></ul><p></p><ul><li><b>Adobe Experience Manager (AEM)</b> &ndash; Web content delivery, components, dispatcher troubleshooting (Must have)</li><li><b>Salesforce Core Clouds</b> &ndash; Sales, Service &amp; Data Cloud operations and troubleshooting (Must have)</li><li><b>Salesforce Marketing Cloud (SFMC)</b> &ndash; Journeys, automations, segmentation support (Must have)</li><li><b>MuleSoft</b> &ndash; API integrations, flow monitoring, error resolution (Must have)</li><li><b>AWS Cloud (ROSA, RDS, Redis, S3, API Gateway, CloudFront, Route 53, WAF)</b> &ndash; Application operations &amp; performance (Must have)</li><li><b>Backend‑For‑Frontend (Java BFF)</b> &ndash; API orchestration troubleshooting</li><li><b>Mobile Apps</b> &ndash; iOS (Swift/SwiftUI) &amp; Android (Kotlin/Jetpack Compose) issue triage
</li><li><b>Frontend</b> &ndash; React &amp; Next.js support and optimization
</li><li><b>Echo Mobility &amp; Travel Studio</b> &ndash; Guest-facing mobility and booking platform support
</li><li><b>SQL &amp; Database Troubleshooting</b> (PostgreSQL preferred)
</li><li><b>Integration &amp; API troubleshooting</b> &ndash; REST, JSON, authentication, logging, monitoring
</li><li><b>ITIL processes</b> &ndash; Incident, Problem, Change management</li></ul><p><b>
Preferred / Nice-to-Have Skills:</b></p><p>
Experience in <b>luxury hotel &amp; resort operations</b>
</p><ul><li>Familiarity with <b>AEM customization</b>, Salesforce flows, and SFMC personalization
</li><li>Understanding of <b>DevOps / CI-CD</b> pipelines
</li><li>Knowledge of <b>microservices</b>, containerization, and OpenShift concepts
</li><li>Exposure to <b>mobile app release processes</b> (
</li><li>Basic understanding of <b>frontend UX/UI</b> considerations
</li><li>Experience with <b>monitoring &amp; observability tools</b>
</li><li>Knowledge of <b>API security</b> and best practices
</li><li>Ability to work with <b>cross-functional digital, marketing, and operations teams</b></li></ul><p><b>
 Tools / Platforms / Technologies:</b></p><p><b>
Adobe Experience Manager (AEM)</b>
</p><ul><li><b>Salesforce Clouds:</b> Sales, Service, Data + <b>Salesforce Marketing Cloud (SFMC)</b>
</li><li><b>MuleSoft</b> (API integrations)
</li><li><b>Java Backend‑For‑Frontend (BFF)</b>
</li><li><b>AWS Cloud:</b> ROSA (OpenShift), RDS PostgreSQL, Redis, S3, API Gateway, CloudFront, Route 53, WAF
</li><li><b>Mobile Apps:</b> iOS (Swift/SwiftUI), Android (Kotlin/Jetpack Compose)
</li><li><b>Frontend:</b> React, Next.js</li><li><b>ECHO Mobility Platform</b>
</li><li><b>Travel Studio Booking System</b>
</li><li><b>Monitoring &amp; ITSM Tools:</b> CloudWatch/DataDog, ServiceNow/Jira</li></ul><p><b>
Certifications (if any):</b></p><p>
. Salesforce Administrator (ADM‑201)
</p><ul><li>Salesforce Marketing Cloud Consultant
</li><li>Adobe Experience Manager (AEM) Developer or Architect
</li><li>AWS Solutions Architect
</li><li>ITIL Foundation Certification</li></ul></div></div><p></p><div><p><b><br>
Equal opportunity:</b></p><p>
All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div>Posted Today</div></div></div><div></div><div><div><div><div><div><ul><li><b>
Job Location</b></li><li>
KSA</li></ul></div></div><div><div><ul><li><b>
Job Code</b></li><li><b>
2086</b></li></ul></div></div></div></div></div><div><div><div><div><p><b>
Job Overview</b></p></div><div></div><div><div><ul><li>
Experience</li><li>
10+ Years</li></ul></div></div><div></div><div><div><ul><li>
Job Level:</li><li>
Mid Career</li></ul></div></div><div></div><div><div><ul><li>
Education</li><li>
Bachelor&rsquo;s Degree in Computer Science, Software Engineering.</li></ul></div></div></div></div></div></div><p></p>

Lead Software Engineer - L3

InnovAge

<div>Responsibilities:
<div>
Under the supervision of the Director, Enterprise Applications, the IT Applications Specialist III &ndash; HRIS provides support of business-critical human resource applications, software, and architecture in the development, UAT and productions environments, and manage project activities for InnovAge and its affiliates.</div><div></div><div><b><br>
Essential Functions and Work Responsibilities</b></div><div><b>
Functional Category: </b>Application and business user support, process improvement work, lead role activities, documentation, policy/procedure compliance, some project management activities</div><div></div><div><b><br>
Estimated Percent of time Spent &ndash; </b>100%</div><div><b>
General Requirements for Application Support Position</b></div><ul><li>
Installs applications in the development and system test environments for Development and UAT testing.</li><li>
Performs system administration by writing utilities and monitoring information technology services.</li><li>
Provides technical support and maintenance of installed applications software. Tier II and Enterprise level</li><li>
Assists with implementation, configuration and testing of new product versions with end users.</li><li>
Interacts with end users and software vendors in order to troubleshoot installation and implementation issues.</li><li>
Develops and maintains detailed technical knowledge of the specifications, operation, and diagnostic of products.</li><li>
Organizes, produces, and reports on the progress of ongoing testing, trials, and evaluation of new products and services.</li><li>
Conducts orientation to new users regarding applications of software.</li><li>
Functions as a key point of user contact and customer service for business systems and is accountable for user satisfaction.</li><li>
Assists in the execution of large and small IT projects.</li><li>
Actively supports applications system and collaborates with Service Desk team to resolve problems and incidents.</li><li>
Acts in a Lead role for the Application support team. Help team tactically execute day-to-day responsibilities and assists where needed.</li><li>
Supports mobile devices.</li></ul><div><b>
Travel Requirements</b></div><div><b>
Travel</b></div><ul><li>
Less than 5%</li></ul><div><b>
Qualifications</b></div><div></div><div><i><br>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</i></div><div></div><div><b><br>
REQUIRED</b></div><div></div><div><b><br>
Education</b></div><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Systems Management, Accounting/Finance, Engineering or a related field from an accredited college/university</li></ul><div><b>
Work Experience and Qualifications</b></div><ul><li>
Minimum of 8 years of experience providing applications support, systems integration and system administration</li><li>
Experience in supporting business related systems.</li><li>
Experience with and understanding relational databases, Active Directory and Microsoft Office Suite.</li><li>
Understanding of Human Resources principles depending on role.</li><li>
Understanding of IT General Controls and how to operate within said controls</li><li>
Experience with Tier II and Enterprise level systems</li><li>
Ability to analyze situations/problems and determine a plan on how to address without a playbook using strong critical thinking skills
</li><li>Strong understanding of business/operational transactions and process flow as it relates to various types of Business Systems and related transactions.</li><li>
Install and configure application components. Tier II and Enterprise level systems.</li><li>
Troubleshoot and resolve day to day user issues including suspended transactions, End user issues, system performance, etc.</li><li>
Critical thinking skills are a requirement as this position will also fulfill lead related duties and assist the team with execution of responsibilities.</li><li>
Current knowledge in light programming/scripting (Powershell, VB, TSQL, etc)</li><li>
Experienced in identifying problems, gathering data, assembling requirements, and recommending solutions.</li><li>
Skilled at prioritizing and being able to work under the pressure of multiple demands while meeting/exceeding deadlines</li><li>
Experience with supporting databases, specifically SQL Server, SSRS, and SSIS.</li><li>
Experience working in a team-oriented and collaborative environment.</li></ul><div><b>
Other Knowledge Skills and Abilities Required</b></div><ul><li>
Organizational and conflict resolution skills</li><li>
Exceptional Written and verbal communication skills</li><li>
Strong critical/analytical thinking skills.
</li><li>Strong business acumen and customer service attitude</li><li>
Excellent managerial and supervisory skills</li><li>
Ability to consistently deliver on deadlines, on time and within budget</li><li>
Excellent analytical and problem-solving skills</li><li>
Financial skills and ability to analyze financial data</li><li>
High tolerance of ambiguity</li><li>
Mindset of &ldquo;value creation&rdquo; (as opposed to task completion)</li></ul>
Benefits:
<div>
InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.</div><div></div><div><br>
InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&amp;D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.</div><div></div><div><br>
Applicants are considered until the position is filled.</div>
Posted Pay Range: $86,800-$112,900 Additional Information:
<div><b>
Compensation Disclaimer</b></div><div>
The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.</div><div></div><div><b><br>
Attention Florida Applicants</b><br>
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.<br>
For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com</div><div></div><div><b><br>
Agency Disclaimer</b></div><div>
InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.</div></div>

IT Applications Specialist III - HRIS

Morgan Stanley

<div><p>In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities.
</p><p></p><p>This is a Lead Software Production Management &amp; Reliability Engineering position at Director level which is part of the job family responsible for overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime.
</p><p></p><p>Since 1935, Morgan Stanley has been known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.
</p><p></p><p><b>Department Profile
</b></p><p></p><p>Morgan Stanley Wealth Management (MSWM) Technology is the global technology department responsible for the design, development, delivery and support of the technical solutions behind the products and services used by the Morgan Stanley Wealth Management (MSWM) business. The department is comprised of 10 organizations: Sales, Banking &amp; Corporate-Client Technology, Investment Products &amp; Markets Technology, Client Reporting, Core Processing, Private and International Wealth Management Technology, Technology Integration Office, Enterprise Infrastructure &amp; Production Management, Capital Markets Application &amp; Data Services, Deployment Planning &amp; Release Management, and the Chief Operating Office.
</p><p></p><p>The Reliability Operations (RO) within WMT is responsible for providing swift, courteous, and knowledgeable customer service to end users of the production systems. This position is focused on user and systems support, answering hotline calls, monitoring systems alerts, and taking corrective action. Technical understanding is important as well as the ability to speak to users and understand their problems. In addition to direct user support tasks, the team performs infrastructure related tasks including process configuration, hardware capacity planning, event management, release work, and support tool development to ensure any repetitive tasks are packaged to remove any element of risk.
</p><p></p><p><b>Position Overview
</b></p><p></p><p>The Wealth Management Production Management Site Reliability Engineer position is a highly visible/critical role, which will be a team member of technical SME&rsquo;S managing the stability and optimization of the Wealth Management systems. Scope includes but not limited to, the day-to-day support of the organization&rsquo;s technology related outages, collaboration on technology projects
</p><p>focused on stability, optimization, business impact analysis, and associated risk-related methodologies. This role will be responsible for overall stability of the Wealth Management Investment Management application platforms, participation on key optimization initiatives, and collaboration with multiple technical teams within Morgan Stanley. Additionally, partners with WM business units, various levels of management and staff to collect, analyze and make recommendations on optimizing the platform.
</p><p></p><p>As a team member with expertise in deep analytical triage, you will provide subject matter expertise in debugging, issue analysis and troubleshooting, working with business and technical colleagues to provide reviews and recommendations to avoid any future application issues. Produce guidance documentation, standards and procedures, products assessments, and training material including working with the various application and infrastructure support teams ensuring that they are documenting every single troubleshooting step in Morgan Stanley knowledge base system to resolve issues in a faster time frame. You will serve as a fully seasoned/proficient technical resource; provide technical knowledge in outage management and proactive solutions to improve the user experience.
</p><p></p><p><b>This position will mainly perform DevOps/ SRE role in Application support, Platform Stability and Resiliency.
</b></p><p></p><p><b>Role &amp; Responsibilities:
</b></p><ul><li><p>Proactively detecting, troubleshooting, and resolving all issues affecting production applications. This involves coordination with and escalation to development and external teams where necessary. This team owns all issues escalated to us until it is resolved or a workaround is provided for end users to continue functioning.
</p></li><li><p>Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage
</p></li><li><p>Responsible for the stability of the Production environment
</p></li><li><p>Develop and continually revise in partnership with other teams where necessary) suitable policies and procedures to ensure appropriate application development standards are available to guide development for systems deployed to Production.
</p></li><li><p>As the gatekeepers of the Production environment, responsible for ensuring the Change Implementation Management guidelines/policies are adhered to for all systems deployed to Production.
</p></li><li><p>Responsible for servicing all requests for data or other activities that require access to Production systems
</p></li><li><p>Work with development teams at the appropriate stages in application development to ensure any new systems or projects meet the Production standard
</p></li><li><p>Responsible for maintaining and growing a body of knowledge that is accessible to all team members. Ensure information regarding any support related activities or issues are available and easily accessible. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of problems.
</p></li></ul><p></p><p><b>Primary skills
</b></p><ul><li><p>Minimum 5&ndash;7 years of experience developing and/or supporting enterprise applications
</p></li><li><p>3&ndash;5 years of experience leading a small-to-medium team with similar skill sets
</p></li><li><p>Willingness to embrace Agile practices and DevOps/SRE concepts
</p></li><li><p>Working knowledge of DevOps and observability tools (e.g., Grafana, Prometheus, Splunk, Kibana)
</p></li><li><p>Strong analytical skills, including problem determination and recovery/resolution processes
</p></li><li><p>Ability to interface with and build strong working relationships across technology teams, business analysts, and vendors
</p></li><li><p>Understanding of database engineering and the ability to develop high-quality database solutions
</p></li><li><p>Experience with AWS services such as EC2, ECS, S3, Fargate, Aurora, and Lambda
</p></li><li><p>Hands-on scripting experience with Python and working knowledge of Java
</p></li><li><p>Administrative competence in at least one major programming language or platform (e.g., Perl, PowerShell, Unix scripting, Java, C#, .NET)
</p></li><li><p>Exposure to application technologies such as JavaScript, React, GraphQL, Python, Django, Celery, PostgreSQL, Golang, ElasticSearch, RabbitMQ and Kafka.
</p></li><li><p>Experience with web analytics tools (preferably Adobe Experience Cloud) is a plus
</p></li><li><p>Fast learner who thrives in a fast-paced environment
</p></li><li><p>Strong organizational skills and the ability to manage multiple tasks and high-pressure outage situations through resolution
</p></li><li><p>Driven to learn new technologies and techniques and to be an integral member of the team
</p></li><li><p>Hands-on experience administering large-scale, high-availability systems and using tools to monitor performance and availability
</p></li><li><p>Experience in creating technical architecture documentation
</p></li><li><p>Excellent written and verbal communication skills for technical discussions across management layers
</p></li><li><p>BS/MS degree (or equivalent), preferably in a quantitative discipline (e.g., Computer Science, Computer Engineering)
</p></li><li><p>Experience with on-call support and the ability to respond to emergencies on a 24/7 basis
</p></li><li><p>Experience in the financial services industry is a plus
</p></li><li><p>Assist with investigating and troubleshooting production issues, and actively mentor/coach/train team members
</p></li></ul><p></p><p><b>Secondary Skills
</b></p><ul><li><p>5&ndash;10 years of experience supporting or developing transaction-based systems
</p></li><li><p>Hands-on technical professional who understands both code and infrastructure
</p></li><li><p>Proven operational/support background with strong understanding of incident, problem, and change management to drive stability across organizations
</p></li><li><p>Ability to lead outage incidents by coordinating cross-team response and user communications through resolution
</p></li><li><p>Strong focus on metrics, monitoring, and trend analysis
</p></li><li><p>Strong problem-solving skills with the ability to analyze and interpret data
</p></li><li><p>Ability to build strong relationships and coordinate effectively with multiple parties during outages, while providing clear updates to APG and BU partners
</p></li><li><p>Comfortable with an on-call rotation, including weekend work
</p></li><li><p>Strong end-user support skills; able to partner with users to diagnose issues and drive to resolution
</p></li><li><p>Self-motivated with excellent written and verbal communication; able to communicate clearly and concisely
</p></li><li><p>Strong ownership mentality with a focus on customer satisfaction
</p></li><li><p>Detail-oriented and well organized, with strong analytical skills
</p></li><li><p>Experience working in a virtual and/or global team environment
</p></li><li><p>Self-starter with a &ldquo;can-do&rdquo; attitude and the ability to multitask effectively
</p></li><li><p>Familiarity with ITIL concepts, especially incident and problem management
</p></li></ul><p></p><p>We have a track record of innovation and passion for unlocking new opportunities, we help our clients raise, manage and allocate capital. We do this by offering a wide range of investment banking, securities, wealth management and asset management services.
</p><p></p><p>All that we do at Morgan Stanley is driven by our five core values: do the right thing, put clients first, lead with exceptional ideas, commit to diversity and inclusion, and give back. These aren&rsquo;t just beliefs, they guide the decisions we make every day, ensuring we do what's best for our clients, communities and more than 80,000 employees around the world. And at the core of our success are the people who drive it - relentless collaborators and creative thinkers who are fueled by diverse thinking and experiences.
</p><p></p><p>Wherever you are in our 1,200 global offices, you&rsquo;ll have the opportunity to work alongside the best and the brightest in an environment where you are empowered to achieve your full potential. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.
</p><p>Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
</p><p></p><p>It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
</p><p></p><p>Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
</p><p></p><p><b>WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
</b></p><p></p><p>At Morgan Stanley, we raise, manage and allocate capital for our clients &ndash; helping them reach their goals. We do it in a way that&rsquo;s differentiated &ndash; and we&rsquo;ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren&rsquo;t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you&rsquo;ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There&rsquo;s also ample opportunity to move about the business for those who show passion and grit in their work.
</p><p></p><p>To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
</p><p></p><p>Expected base pay rates for the role will be between $120,000 and $165,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
</p><p></p><p>Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
</p><p></p><p>Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
</p><p></p><p>For more information, please visit : https://www.morganstanley.com/people-opportunities/eeo .</p></div><p></p>

SRE Application Support Engineer - AWS

Headwall Photonics Inc

<div><p><b>Support Lead - Hyperspectral Products</b></p><p><b>
Location:</b> Bolton, MA (on-site) <b>Travel: </b>~20-30% (customer sites, training, field support)</p><p><b>
Target Salary:</b> $95,000-$110,000 depending on experience</p><p><b><br>
About the Role</b></p><p>
We are seeking a Support Lead who thrives at the intersection of technology and customer success. This role is central to ensuring our systems perform reliably in real-world environments and that our customers are confident using them.</p><p>
You'll serve as a hands-on technical expert-troubleshooting issues, guiding customers, and translating complex concepts into clear, actionable insights for a global audience. This role is ideal for someone who enjoys working directly with technology and customers, and who takes pride in delivering consistent, high-quality support.</p><p><b><br>
What You'll Do</b></p><ul><li>
Diagnose and resolve issues across integrated hardware and software systems</li><li>
Own customer support cases end-to-end, from intake through resolution</li><li>
Lead technical troubleshooting calls and root-cause analysis</li><li>
Communicate complex technical topics clearly to diverse, global customers</li><li>
Deliver customer training (remote and on-site)</li><li>
Travel to customer sites for installation support, troubleshooting, and training</li><li>
Partner with engineering to resolve escalated or systemic issues</li><li>
Build documentation and contribute to internal knowledge sharing</li><li>
Serve as a trusted technical resource for customers and internal teams</li></ul><p><b><br>
What We're Looking For</b></p><ul><li>
Strong hands-on troubleshooting and problem-solving skills</li><li>
Ability to understand and work across hardware/software systems</li><li>
Clear, structured communicator-able to explain complex topics to users with varying technical backgrounds and across different cultures</li><li>
High ownership mindset-follows issues through to resolution</li><li>
Comfortable working directly with customers in dynamic environments</li><li>
Team-oriented, pragmatic, and low-ego approach to problem solving</li><li>
Willingness to travel as needed</li></ul><p><b><br>
Ideal Background</b></p><ul><li>
5-10 years in a technical support, field service, or systems role</li><li>
Experience with instrumentation, sensors, imaging, or similar technologies</li><li>
Familiarity with software interfaces, debugging, and system integration</li><li>
Experience supporting international customers is a plus</li></ul><p><b><br>
What Success Looks Like</b></p><ul><li>
Customers rely on you as a trusted and responsive technical partner</li><li>
Issues are resolved efficiently with clear communication throughout</li><li>
Systems perform reliably in the field due to your support and insight</li><li>
You develop deep product expertise and contribute to continuous improvement</li></ul><p><b><br>
Why This Role</b></p><p>
This role offers the opportunity to build deep technical expertise, work closely with customers around the world, and have a direct impact on how our products perform in the field. It's well-suited for someone who values hands-on work, continuous learning, and delivering exceptional service.</p><p><b><br>
Other:</b> Headwall is an Equal Opportunity Affirmative Action Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We are an official Affirmative Action Program employer. Headwall encourages any United States citizen and others who are authorized to work in the United States to apply for these positions. Due to export restrictions, the candidate must be a US Citizen or Permanent Resident.</p><p>
No agencies, please.</p></div>

Support Lead – Hyperspectral Products

Five Below

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go& Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
<br><br>
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
<br><br>
What does the Support Lead do?
<br>Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to “Wow the Customer”, assist with front end operations, cash management, cleanliness, safety, and driving sales.
<br>How do they do it?
<br>As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!
<br><b>Wow the Customer:</b> Put the customer first and make a difference in people’s lives
<br><b>Unleash Passion:</b> Check your ego at the door and do what you say you will do
<br><b>Hold the Penny Hostage:</b> Treat Five Below like your own business and hire talent that will do the same
<br><b>Achieve the Impossible:</b> Set the bar high for self and team and make sure to take risks
<br><b>Work Hard, Have Fun, Build a Career:</b> Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts
<br><br>
<b>Key Attributes:</b><br>
<ul>
<li>Customer Service</li>
<li>Organization</li>
<li>Productivity</li>
<li>Ability to multi-task</li>
<li>Follows Direction</li>
<li>Professionalism</li>
<li>Trainer/Developer/Motivator</li>
<li>Communication</li>
<li>Sales Driver/Goal Oriented</li>
</ul>
<b>RESPONSIBILTIES:</b><br>
<ul>
<li>Ensures all associates and managers are Wowing the Customer through personal contact with customers</li>
<li>Responsible for achieving CSAT score goals provided by the District Manager</li>
<li>Responsible for leading Front End Operations</li>
<li>Training the staff on the High Fives of Customer Service</li>
<li>Ensures that each guest has a fast, friendly, checkout</li>
<li>Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times</li>
<li>Responsible for opening and closing store procedures</li>
<li>Assists with Front End Operations</li>
<li>Responsible for performing SM duties in their absence</li>
<li>Assists in supervising all Associates</li>
<li>Assists in training all Associates</li>
<li>Assists in coaching all Associates</li>
<li>Assists in developing all Associates</li>
<li>Reviews all corporate communications and reacts accordingly</li>
<li>Partners with supervisors or corporate office regarding store issues</li>
<li>Drives store sales and controls expenses</li>
<li>Assists payroll process and ensures payroll is within budget</li>
<li>Assists in merchandising procedures</li>
<li>Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)</li>
<li>Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits</li>
<li>Authorizes register functions including post voids, returns and discounts</li>
<li>Complies with Human Resources policies and procedures</li>
<li>Assists in receiving and stocking procedures</li>
<li>Unloads merchandise from trucks</li>
<li>Checks in shipments</li>
<li>Stages merchandise for the sales floor</li>
<li>Packs out merchandise</li>
<li>Assists front end and queue merchandising</li>
<li>Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control</li>
<li>Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room</li>
</ul>
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
<br><br>
<ul>
<li>Frequently operate cash register</li>
<li>Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet</li>
<li>Frequently ascend/descend ladders in order to retrieve and put away stock</li>
<li>Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor</li>
<li>Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations</li>
<li>Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise</li>
<li>Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures</li>
<li>Must be able to remain in a stationary, upright position for 80% of the time</li>
</ul>
<b>QUALIFICATIONS:</b><br>
<ul>
<li>High School Graduate or equivalent.</li>
<li>College experience preferred</li>
<li>Minimum 1 year of management experience</li>
<li>Excellent verbal and written communication skills</li>
<li>Ability to multi-task</li>
<li>Creative thinking</li>
<li>Ability to maintain composure under pressure</li>
</ul>
Explore ourbenefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today!benefits.fivebelow.com/public/welcome
<br><br>
Five Below is anEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
<br><br>
Five Below is committed to working with and providing reasonableaccommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.crewservices.zendesk.com/hc/en-us/requests/new
<br><br>
<b>Position Type:</b><br>
Hourly
<br><br>
<b>Position Starting At:</b><br>
$18.00
<br>BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visitFive Below's Career Site to verify the posting.fivebelow.com/info/careers

Full time Support Lead- Fifth Avenue 8008

Forvis Mazars in Qatar

<div><p><b>Responsibilities</b></p>
<p></p>
<ul><li>L1 and L2 Support &ndash; Ensuring timely troubleshooting and problem resolution within SLA</li></ul>
<p></p>
<ul><li>Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document</li></ul>
<p></p>
<ul><li>Creating and maintaining user manual and admin manuals</li></ul>
<p></p>
<ul><li>Onboarding of New Users (Supporting Application Training)</li></ul>
<p></p>
<ul><li>Working with Cross-Functional Teams</li></ul>
<p></p>
<ul><li>Manage stakeholders&rsquo; communication, support change management, manage business demand deliveries</li></ul>
<p></p>
<ul><li>Document and communicate assigned work and progress to immediate project team, and management</li></ul>
<p></p>
<ul><li>Support the organization&rsquo;s project management policy, practice and methodology</li></ul>
<p></p>
<ul><li>Acts as the subject matter expert (SME) for enterprise application support, ensuring architectural integrity, performance optimization, and operational excellence</li></ul>
<p></p>
<ul><li>Defines and enforces standards, methodologies, and best practices for application support, change management, and automation across teams</li></ul>
<p></p>
<ul><li>Leads process improvement, innovation and automation initiatives</li></ul>
<p></p>
<ul><li>Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.</li></ul>
<p></p>
<ul><li>Leads project task force meetings or work groups for multiple projects. Ensure distribution and documentation of minutes, vendor project correspondence and status reports as required.</li></ul>
<p></p>
<p><b>Qualification</b></p>
<p></p>
<ul><li>Bachelor in IT or Relevant</li></ul>
<p></p>
<ul><li>Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.</li></ul>
<p></p>
<p><b>Experience</b></p>
<p></p>
<ul><li>Overall, 12 years&rsquo; experience in similar skill set.
</li></ul><p></p><ul><li>Excellent verbal and written communication skills in English.</li></ul>
<p></p>
<ul><li>Proficient verbal and written communication skills in Arabic
</li></ul><p></p><ul><li>(Preferred).</li></ul>
<p></p>
<ul><li>Excellent customer interaction attitude and behavior</li></ul>
<p></p>
<ul><li>Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.</li></ul>
<p></p>
<ul><li>Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.)</li></ul>
<p></p>
<p><b>Skill Set</b></p>
<p></p>
<p></p><p>In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies (Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), OpenText techstack (Content Management, BPM, Application Monitoring Tools).</p></div><p></p>

Senior Application Support Specialist Expert

Search 10000+ Application support lead jobs near you this April. New roles added regularly across leading industries. Apply today.