application support lead

Accenture

Project Role : Application Lead 
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
 
Must have skills : SAP ABAP Development for HANA 
Good to have skills : Consumer Goods and Services 
Minimum 5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful outcomes. You will also engage in problem-solving activities, providing guidance and support to your team members while ensuring adherence to best practices in application development. Roles &amp; Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Mentor junior team members to enhance their skills and knowledge. - Facilitate workshops and meetings to gather requirements and feedback from stakeholders. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Development for HANA. - Strong understanding of application design principles and methodologies. - Experience with SAP HANA database and its functionalities. - Familiarity with Agile development practices and project management tools. - Ability to troubleshoot and resolve technical issues efficiently. Additional Information: - The candidate should have minimum 5 years of experience in SAP ABAP Development for HANA. - This position is based at our Chennai office. - A 15 years full time education is required.
 
15 years full time education

Application Lead

DOHA BANK

<div>
 
 
 Job Title:
 
 Department Head &ndash; Application Support
 
 
 
 Function:
 
 Digital Systems &amp; Information Technology (DS&amp;IT)
 
 
 
 Department:
 
 IT Applications Delivery
 
 
 
 Reports to:
 
 Head of IT Delivery
 
 
 
 
 
 
 
 Role Objective
 
 
 
 
 Lead and manage the Application Support function at Doha Bank, overseeing enterprise systems including Channels, Cards &amp; Payments, Core Banking, Integration, Business Applications, and IT Service Desk. Ensure optimal performance, strategic alignment, and continuous improvement of application services in support of business goals.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Strategic
 
 
 <ul>
 <li>
 Align application support strategy with overall IT and business objectives.
 </li>
 <li>
 Support IT leadership in budgeting, planning, and performance metrics.
 </li>
 <li>
 Drive innovation and transformation initiatives across the bank.
 </li>
 <li>
 Ensure compliance with regulatory requirements (e.g., QCB).
 </li>
 <li>
 Represent the bank in external forums and partnerships.
 </li>
 </ul>
 
 
 Operational
 
 
 <ul>
 <li>
 Oversee daily operations of the application support team.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests.
 </li>
 <li>
 Monitor and enhance application performance and stability.
 </li>
 <li>
 Implement ITSM processes (incident, problem, change management).
 </li>
 <li>
 Ensure SLA compliance and stakeholder satisfaction.
 </li>
 <li>
 Lead root cause analysis and continuous improvement efforts.
 </li>
 <li>
 Manage application lifecycle: requirements, integration, optimization, and support.
 </li>
 <li>
 Collaborate with business units, vendors, and IT teams on projects and enhancements.
 </li>
 <li>
 Develop and enforce policies, procedures, and roadmaps.
 </li>
 <li>
 Support audits, compliance, and risk management activities.
 </li>
 </ul>
 
 
 People Management
 
 
 <ul>
 <li>
 Lead, mentor, and develop the application support team.
 </li>
 <li>
 Conduct performance reviews and support career development.
 </li>
 <li>
 Participate in recruitment and succession planning.
 </li>
 <li>
 Promote a culture of accountability, learning, and service excellence.
 </li>
 </ul>
 <li>
 </li>
 
 
 
 Key Interactions
 
 
 
 
 
 Internal:
 
 
 
 Strategy, Business Units, Product Teams, BI, Distribution, IT, Subsidiaries, Overseas Branches
 
 
 
 External:
 
 
 
 Regulators, Vendors, Consultants, Customers, Partners.
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in Computer Science, Information Systems, or related field
 </li>
 <li>
 Master&rsquo;s in Management or related discipline (preferred)
 </li>
 <li>
 
 Experience:
 
 </li>
 <li>
 13&ndash;18 years in banking/financial services
 </li>
 <li>
 Proven leadership in IT business applications
 </li>
 <li>
 Strong background in application maintenance and optimization
 </li>
 </ul>
 
 
 Technical Competencies
 
 
 <ul>
 <li>
 Deep knowledge of banking systems and middleware
 </li>
 <li>
 Application architecture and lifecycle management
 </li>
 <li>
 Programming and debugging proficiency
 </li>
 <li>
 Agile, DevSecOps, CI/CD practices
 </li>
 <li>
 Project and change management
 </li>
 <li>
 Business analysis and IT strategy alignment
 </li>
 </ul>
 
 
 Behavioral Competencies
 
 
 <ul>
 <li>
 
 Leadership:
 
 Strategic thinking, decision-making, performance management
 </li>
 <li>
 
 Results Delivery:
 
 Planning, problem-solving, analysis
 </li>
 <li>
 
 Operational Agility:
 
 Resource management, adaptability, change readiness
 </li>
 <li>
 
 Customer Focus:
 
 Quality commitment, relationship management
 </li>
 <li>
 
 Collaboration:
 
 Communication, respect, influence
 </li>
 </ul>
 
 
 Certifications (Preferred)
 
 
 <ul>
 <li>
 PMP, CBAP, or equivalent technical certifications
 </li>
 </ul>
 
 
</div>

Department Head – IT Applications Support

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
 </li>
 <li>
 Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
 </li>
 <li>
 Serve as the primary escalation point for application issues affecting end-users and business continuity.
 </li>
 <li>
 Define, monitor, and report on SLAs, KPIs, and service performance metrics.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
 </li>
 <li>
 Maintain a knowledge base for common application issues and resolutions.
 </li>
 <li>
 Implement and maintain application performance monitoring tools.
 </li>
 <li>
 Proactively identify and resolve performance bottlenecks.
 </li>
 <li>
 Ensure security, data integrity, and compliance of supported applications.
 </li>
 <li>
 Lead, mentor, and develop a team of application support specialists and analysts.
 </li>
 <li>
 Allocate resources effectively to meet business needs and shift coverage.
 </li>
 <li>
 Promote a culture of customer service, accountability, and continuous improvement.
 </li>
 <li>
 Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
 </li>
 <li>
 Participate in audits, business continuity planning, and disaster recovery testing.
 </li>
 <li>
 Maintain logs, reports, and documentation as per IT governance requirements.
 </li>
 <li>
 Collaborate with cross-functional teams, including development, operations, and security teams.
 </li>
 <li>
 Act as a bridge between technical teams and management to ensure effective communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
 </li>
 <li>
 6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
 </li>
 <li>
 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
 </li>
 <li>
 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
 </li>
 <li>
 Deep understanding of banking applications environment is a must.
 </li>
 </ul>
 
 
</div>

Application Support Associate Manager

Project Role : Application Lead 
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
 
Must have skills : Java Standard Edition 
Good to have skills : NA 
Minimum 5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication within the team and stakeholders. Roles &amp; Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application development process effectively - Ensure seamless communication within the team and stakeholders - Testing: You should have knowledge of the testing pyramid and should know about unit testing, integration testing, and automated testing using popular frameworks like JUnit and Mockito. - Databases: Working experience and optimization techniques with Oracle, PostgreSQL and DB2. - APIs/Integration: You should be proficient in creating, designing and consuming APIs utilizing microservice architecture on Cloud. - Performance Optimization: Knowledge of performance optimization techniques such as profiling, benchmarking, and memory management to improve application performance. - Agile Development: You should have experience in Agile software development methodologies, such as Scrum or Kanban, and tools like Jira, Git, and Continuous Integration/Continuous Deployment (CI/CD) tools. - Security: Understanding of security concepts such as authentication, authorization, encryption, and secure coding practices. - Cloud/Containerisation/Kubernetes: This has become a must for all modern applications and understanding of Kubernetes and basic kubectl commands. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Java Standard Edition - Strong understanding of software development lifecycle - Experience in leading application development projects - Knowledge of cloud technologies and their integration with applications - Deep understanding of Java programming, good communication skill, Team player. - A good foundation in core Java programming concepts such as object-oriented programming, exception handling, collections, multi-threading and garbage collection. - Java Frameworks: A good understanding of popular Java frameworks like Spring or Quarkus to build enterprise applications on Cloud. - Software architecture, System design and Design Patterns: A good understanding and hands-on experience in implementing software design patterns. Additional Information: - The candidate should have a minimum of 5 years of experience in Java Standard Edition - This position is based at our Hyderabad office - A 15 years full-time education is required
 
15 years full time education

Project Role : Application Lead 
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
 
Must have skills : Microsoft Azure Data Services 
Good to have skills : PySpark 
Minimum 7.5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, addressing any challenges that arise, and providing guidance to team members to foster a productive work environment. You will also engage in strategic discussions to align project goals with organizational objectives, ensuring that the applications developed meet the highest standards of quality and functionality. Roles &amp; Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor project progress and implement necessary adjustments to meet deadlines. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Data Services. - Good To Have Skills: Experience with PySpark. - Strong understanding of cloud computing principles and architecture. - Experience in application development and deployment in Azure environments. - Familiarity with data integration and ETL processes. Additional Information: - The candidate should have minimum 7.5 years of experience in Microsoft Azure Data Services. - This position is based at our Hyderabad office. - A 15 years full time education is required.
 
15 years full time education

Project Role : Application Lead 
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
 
Must have skills : Java Full Stack Development 
Good to have skills : NA 
Minimum 5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning to align application development with business objectives, ensuring that the solutions provided are effective and efficient. Your role will require you to stay updated with industry trends and best practices to continuously improve application performance and user experience. Roles &amp; Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Mentor junior team members to enhance their skills and knowledge. - Facilitate regular team meetings to discuss progress and address any roadblocks. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Java Full Stack Development. - Strong understanding of web development frameworks and technologies. - Experience with database management and optimization techniques. - Familiarity with cloud services and deployment strategies. - Knowledge of software development methodologies such as Agile and DevOps. Additional Information: - The candidate should have minimum 5 years of experience in Java Full Stack Development. - This position is based in Mumbai. - A 15 years full time education is required.
 
15 years full time education

Project Role : Application Lead 
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
 
Must have skills : SAP Sales and Distribution (SD) 
Good to have skills : NA 
Minimum 5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business needs and technical specifications, while fostering a collaborative environment that encourages innovation and efficiency. Roles &amp; Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor project progress and ensure timely delivery of milestones. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in SAP Sales and Distribution (SD). - Strong understanding of business processes related to sales and distribution. - Experience with application design and configuration. - Ability to troubleshoot and resolve application issues effectively. - Familiarity with integration points between SAP SD and other modules. Additional Information: - The candidate should have minimum 5 years of experience in SAP Sales and Distribution (SD). - This position is based at our Indore office. - A 15 years full time education is required.
 
15 years full time education

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