application support lead

Global-e

<div><p>Global-e (Nasdaq: GLBE) is the world&rsquo;s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience. Our end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family.</p><p>
We are looking for a Technical/Application Support Team Lead to join our Technical Support Team in Atlanta. This team is responsible for providing support and service to Global-e's merchants, as well as being an internal technical focal point.</p><p>
You will be responsible for day-to-day management of our Application Support Engineers, ensuring that production issues are resolved quickly and professionally.</p><p><b>
Responsibilities</b></p><ul><li>
Manage the application support engineers, providing line management, mentoring and engagement.</li><li>
Establish work procedures and policies according to department standards.</li><li>
Set, monitor, and manage team targets to ensure KPI and SLA achievement.</li><li>
Ensure ticket queues are managed effectively across Zendesk and JIRA.</li><li>
Raise support-related concerns, issues, and improvement feedback to management.</li><li>
Promote self-service plans to reduce inbound ticket volume.</li><li>
Provide technical support to customers and serve as an escalation point both internally and externally.</li><li>
Handle any escalations that require immediate attention from management.</li><li>
Work collaboratively and cross-functionally with other departments.</li><li>
Present team performance reports and conduct team member performance evaluations.</li><li>
Maximize productivity and ensure the team is highly motivated.</li></ul><br>
Requirements:
<br>
<ul><li>3+ years of experience in an Application Support Lead/Managerial role.</li><li>
Experience in people management and technical direction.</li><li>
Demonstrable experience of leading a successful team with the ability to motivate and deliver results on a consistent basis.</li><li>
Experience in providing services to agreed SLA's/OLA's.</li><li>
Experience in Problem and Incident Management according to ITIL standards.</li><li>
Ability to work in a fast-paced environment.</li><li>
Experience with managing root cause analysis and incident reports.</li><li>
Excellent interpersonal and communication skills.</li><li>
Experience working in customer service environments, with a strong understanding of customer support standards and service-oriented communication.</li><li>
Prior development experience or previous experience in an eCommerce environment is a strong advantage.</li></ul><p>
This is a hybrid role and requires in-office presence 3x a week at our Atlanta, GA office.</p><p><i>
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life</i></p></div>

Application Support Team Lead

CHRISTUS Health

<div><b>Description</b><p><br>
Summary:</p>
<p>The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight.</p>
<p>Responsibilities:</p>
<div><ul><li>Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities.</li><li>
Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards.</li><li>
Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice.</li><li>
Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command.</li><li>
Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects.</li><li>
Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team.</li><li>
Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve.</li><li>
Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations.</li><li>
Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web.</li><li>
Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration.</li><li>
Works collaboratively with application and compliance teams to design system processes.</li><li>
Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines.</li><li>
Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions.</li><li>
Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas.</li><li>
Ability to coach in a positive and constructive way to increase self-awareness in others.</li><li>
Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review.</li><li>
Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff.</li><li>
Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency.</li><li>
Maintains expert knowledge of all technologies applicable to specific job responsibilities.</li><li>
Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements.</li><li>
Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise.</li><li>
Leads and coordinates across applications for high impact vendor changes.</li><li>
May be required to travel to perform duties.</li><li>
May be required to work additional hours as needed during critical problems.</li><li>
Proactively plans projects and tasks across applications.</li><li>
Performs other duties as assigned.</li></ul></div>
<p>Requirements:</p>
<div><p>Education/Skills</p><ul><li>
Associates or Bachelor&rsquo;s degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs</li><li>
Ability to adjust to and implement change</li><li>
Problem Solving skills</li><li>
Multitasking skills</li><li>
Work as a team member</li><li>
Proficient in Microsoft applications including Word, Excel, and PowerPoint</li><li>
Excellent customer service skills</li><li>
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education</li><li>
Strong organizational skills in managing multiple priorities</li></ul><p>
Experience</p><ul><li>
5-7 years of experience within supported healthcare, business, or information systems</li><li>
Supervisory experience preferred</li><li>
Preferred 2+ years project management experience or equivalent</li><li>
Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects</li><li>
Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project</li><li>
Regularly serves as mentor or knowledge resource to peers across community</li><li>
May have functional supervision responsibilities of other team members</li><li>
May provide input into performance reviews and corrective actions for team members</li><li>
May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members</li><li>
Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues</li><li>
Works in a team setting, sharing information and assisting other junior team members</li><li>
Possesses and demonstrates detailed healthcare knowledge and systems expertise</li><li>
Excellent project management and communication skills, both verbal and written</li><li>
Able to independently coordinate and lead projects</li></ul><p>
Licenses, Registrations, or Certifications</p><ul><li>
Associated certifications on area of focus, preferred</li><li>
For Epic Analysts:<ul><li>
Must be proficient in the assigned Epic module or certified upon employment date.</li><li>
Certifications or Proficiencies must stay current by maintaining new version training.</li></ul></li></ul></div>
<p>Work Schedule:</p><br>
<p>8AM - 5PM Monday-Friday</p>
<p><b>Work Type:
</b></p><p>Full Time</p></div><p></p>

Application System Analyst Lead - Converge Revenue Cycle

ITWORX

<div><p>Lead Software Engineer - L3 (Salesforce) | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p>responsible for the stability, performance, and continual improvement of guest-facing and business-critical applications within a luxury hotel environment. This role manages a <b>pool of multi-skilled resources</b> supporting Adobe Experience Manager, Salesforce Clouds, Salesforce Marketing Cloud, MuleSoft, custom Java BFF services, AWS ROSA cloud infrastructure, mobile applications, and core guest-facing solutions such as Echo and Travel Studio.</p>
<p>The leader ensures flawless digital experiences that enhance personalization, reservation accuracy, and operational efficiency&mdash;upholding the service excellence expected in luxury hotels and resorts.</p>
<ul><li>Lead daily support operations for AEM, Salesforce, SFMC, MuleSoft, BFF (Java), AWS ROSA, mobile apps, monitoring and frontend systems.</li></ul>
<ul><li>Manage and develop a pool of technical resources across multiple platforms and skill sets.</li></ul>
<ul><li>Drive incident, problem, and change management following ITIL best practices.</li></ul>
<ul><li>Ensure high availability and performance of guest-facing platforms (web, mobile, CRM, booking, mobility).</li></ul>
<ul><li>Oversee integration stability across MuleSoft, APIs, BFF, and booking systems.</li></ul>
<ul><li>Coordinate cloud operations on AWS (ROSA, RDS PostgreSQL, Redis, S3, CloudFront, API Gateway).</li></ul>
<ul><li>Collaborate with resort operations to support VIP, loyalty, itinerary, and mobility workflows.</li></ul>
<ul><li>Implement proactive monitoring, automation, and continuous improvements.</li></ul>
<ul><li>Maintain system security, compliance, and data integrity across all platforms.</li></ul>
<ul><li>Manage vendors and partners for Salesforce, Adobe, MuleSoft, AWS, ECHO, and Travel Studio.</li></ul>
<ul><li><b>10+ years</b> of experience in application support, IT operations, or digital platform management.</li>
<li><b>5+ years</b> leading or managing technical teams in enterprise environments.</li>
<li>Strong Hands-on experience with:</li>
<li>AEM</li>
<li>Salesforce Core Clouds</li>
<li>Salesforce Marketing Cloud (SFMC)</li>
<li>MuleSoft integrations</li>
<li>Java BFF middleware</li>
<li>Mobile app ecosystems (iOS, Android)</li>
<li>AWS cloud platforms (ROSA, RDS, Redis, S3, API Gateway, CloudFront)</li>
<li>Modern frontend frameworks (React, Next.js)</li>
<li>Experience in <b>luxury hotel, resort, or </b><b>premium hospitality environments</b>.</li>
<li>ITIL Foundation or practical experience in Incident/Problem/Change processes.</li><br>
</ul><p></p><br>
<p><b>1. High Availability &amp; Stability of Guest-Facing Platforms.</b></p>
<p><b>2. Robust Incident, Problem &amp; Change Management</b></p>
<p><b>3. Integrated &amp; Reliable Digital Ecosystem</b></p>
<p><b>4. Scalability &amp; Secure Cloud Infrastructure</b></p>
<p><b>5. Well-Managed Support Team &amp; Resource Pool</b></p>
<p><b>6. Continuous Improvement &amp; Automation</b></p>
<p><b>7. Enhanced Luxury Guest Digital Experience</b></p>
<p><b>8. Strong Governance, Compliance &amp; Security</b></p>
<p><b>9. Vendor &amp; Stakeholder Management</b></p>
<p><b>10. Operational Dashboards &amp; Reporting</b></p>
</div><p></p><div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><ul><li>Bachelor&rsquo;s Degree in Computer Science, Software Engineering.</li>
<li>10+ years of Experience.</li>
<li>Experience in premium hospitality environments.</li>
</ul><p></p><ul><li><b>Adobe Experience Manager (AEM)</b> &ndash; Web content delivery, components, dispatcher troubleshooting (Must have)</li></ul>
<ul><li><b>Salesforce Core Clouds</b> &ndash; Sales, Service &amp; Data Cloud operations and troubleshooting (Must have)</li></ul>
<ul><li><b>Salesforce Marketing Cloud (SFMC)</b> &ndash; Journeys, automations, segmentation support (Must have)</li></ul>
<ul><li><b>MuleSoft</b> &ndash; API integrations, flow monitoring, error resolution (Must have)</li></ul>
<ul><li><b>AWS Cloud (ROSA, RDS, Redis, S3, API Gateway, CloudFront, Route 53, WAF)</b> &ndash; Application operations &amp; performance (Must have)</li></ul>
<ul><li><b>Backend‑For‑Frontend (Java BFF)</b> &ndash; API orchestration troubleshooting</li></ul>
<ul><li><b>Mobile Apps</b> &ndash; iOS (Swift/SwiftUI) &amp; Android (Kotlin/Jetpack Compose) issue triage</li></ul>
<ul><li><b>Frontend</b> &ndash; React &amp; Next.js support and optimization</li></ul>
<ul><li><b>Echo Mobility &amp; Travel Studio</b> &ndash; Guest-facing mobility and booking platform support</li></ul>
<ul><li><b>SQL &amp; Database Troubleshooting</b> (PostgreSQL preferred)</li></ul>
<ul><li><b>Integration &amp; API troubleshooting</b> &ndash; REST, JSON, authentication, logging, monitoring</li></ul>
<ul><li><b>ITIL processes</b> &ndash; Incident, Problem, Change management</li></ul>
<p><b>Preferred / Nice-to-Have Skills:</b></p>
<p>Experience in <b>luxury hotel &amp; resort operations</b></p>
<ul><li>Familiarity with <b>AEM customization</b>, Salesforce flows, and SFMC personalization</li></ul>
<ul><li>Understanding of <b>DevOps / CI-CD</b> pipelines</li></ul>
<ul><li>Knowledge of <b>microservices</b>, containerization, and OpenShift concepts</li></ul>
<ul><li>Exposure to <b>mobile app release processes</b> (</li></ul>
<ul><li>Basic understanding of <b>frontend UX/UI</b> considerations</li></ul>
<ul><li>Experience with <b>monitoring &amp; observability tools</b></li></ul>
<ul><li>Knowledge of <b>API security</b> and best practices</li></ul>
<ul><li>Ability to work with <b>cross-functional digital, marketing, and operations teams</b></li></ul>
 <p><b>Tools / Platforms / Technologies:</b></p>
<p><b>Adobe Experience Manager (AEM)</b></p>
<ul><li><b>Salesforce Clouds:</b> Sales, Service, Data + <b>Salesforce Marketing Cloud (SFMC)</b></li></ul>
<ul><li><b>MuleSoft</b> (API integrations)</li></ul>
<ul><li><b>Java Backend‑For‑Frontend (BFF)</b></li></ul>
<ul><li><b>AWS Cloud:</b> ROSA (OpenShift), RDS PostgreSQL, Redis, S3, API Gateway, CloudFront, Route 53, WAF</li></ul>
<ul><li><b>Mobile Apps:</b> iOS (Swift/SwiftUI), Android (Kotlin/Jetpack Compose)</li></ul>
<ul><li><b>Frontend:</b> React, Next.js</li></ul>
<ul><li><b>ECHO Mobility Platform</b></li></ul>
<ul><li><b>Travel Studio Booking System</b></li></ul>
<ul><li><b>Monitoring &amp; ITSM Tools:</b> CloudWatch/DataDog, ServiceNow/Jira</li></ul>
<p><b>Certifications (if any):</b></p>
<p>. Salesforce Administrator (ADM‑201)</p>
<ul><li>Salesforce Marketing Cloud Consultant</li></ul>
<ul><li>Adobe Experience Manager (AEM) Developer or Architect</li></ul>
<ul><li>AWS Solutions Architect</li></ul>
<ul><li>ITIL Foundation Certification</li></ul><br>
</div><p></p><br>
<div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 1 weeks ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>KSA</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2086</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>10+ Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Mid Career</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor&rsquo;s Degree in Computer Science, Software Engineering.</li></ul></div></div></div></div></div></div></div><p></p>

Lead Software Engineer - L3 (Salesforce)

Forvis Mazars in Qatar

<div><p><b>Responsibilities</b></p>
<p></p>
<ul><li>L1 and L2 Support &ndash; Ensuring timely troubleshooting and problem resolution within SLA</li></ul>
<p></p>
<ul><li>Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document</li></ul>
<p></p>
<ul><li>Creating and maintaining user manual and admin manuals</li></ul>
<p></p>
<ul><li>Onboarding of New Users (Supporting Application Training)</li></ul>
<p></p>
<ul><li>Working with Cross-Functional Teams</li></ul>
<p></p>
<ul><li>Manage stakeholders&rsquo; communication, support change management, manage business demand deliveries</li></ul>
<p></p>
<ul><li>Document and communicate assigned work and progress to immediate project team, and management</li></ul>
<p></p>
<ul><li>Support the organization&rsquo;s project management policy, practice and methodology</li></ul>
<p></p>
<ul><li>Acts as the subject matter expert (SME) for enterprise application support, ensuring architectural integrity, performance optimization, and operational excellence</li></ul>
<p></p>
<ul><li>Defines and enforces standards, methodologies, and best practices for application support, change management, and automation across teams</li></ul>
<p></p>
<ul><li>Leads process improvement, innovation and automation initiatives</li></ul>
<p></p>
<ul><li>Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.</li></ul>
<p></p>
<ul><li>Leads project task force meetings or work groups for multiple projects. Ensure distribution and documentation of minutes, vendor project correspondence and status reports as required.</li></ul>
<p></p>
<p><b>Qualification</b></p>
<p></p>
<ul><li>Bachelor in IT or Relevant</li></ul>
<p></p>
<ul><li>Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.</li></ul>
<p></p>
<p><b>Experience</b></p>
<p></p>
<ul><li>Overall, 12 years&rsquo; experience in similar skill set.
</li></ul><p></p><ul><li>Excellent verbal and written communication skills in English.</li></ul>
<p></p>
<ul><li>Proficient verbal and written communication skills in Arabic
</li></ul><p></p><ul><li>(Preferred).</li></ul>
<p></p>
<ul><li>Excellent customer interaction attitude and behavior</li></ul>
<p></p>
<ul><li>Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.</li></ul>
<p></p>
<ul><li>Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.)</li></ul>
<p></p>
<p><b>Skill Set</b></p>
<p></p>
<p></p><p>In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies (Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), OpenText techstack (Content Management, BPM, Application Monitoring Tools).</p></div><p></p>

Senior Application Support Specialist Expert

Akima

<div>Company Overview:<p></p><p><b><br>
Work Where it Matters</b></p><p>
Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
</p><p>At AGT, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
</p><p><b>For our shareholders</b>, AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.</p><p><b>
For our government customers</b>, AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions.</p><p><b>
As an AGT employee</b>, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.</p>
Description:
<div>
Akima is seeking a highly experienced and mission‑focused Senior A&amp;A Support Lead to oversee all Assessment &amp; Authorization (A&amp;A) activities across the organization&rsquo;s cybersecurity portfolio. In this senior role, the Lead will guide the execution of the Risk Management Framework (RMF), ensure the accuracy and completeness of security documentation, and drive system accreditation efforts from initiation through continuous monitoring.</div><div><br>
</div><div>The ideal candidate will serve as the Subject Mater Expert (SME) on A&amp;A processes, collaborating closely with system owners, engineers, ISSOs, and leadership to ensure that Military Sealift Command&rsquo;s (MSC) systems meet all federal, DoD, and organizational cybersecurity requirements.</div>
Responsibilities:
<ul><li>Lead and manage all Assessment &amp; Authorization activities, ensuring systems achieve and maintain Authority to Operate (ATO) in alignment with NIST, FISMA, DoD, and organizational cybersecurity frameworks.</li><li>
Oversee the development, review, and maintenance of RMF documentation, including SSPs, SARs, POA&amp;Ms, and all associated artifacts.</li><li>
Establish and enforce A&amp;A processes, templates, and quality standards to ensure consistency, accuracy, and audit readiness across all systems.</li><li>
Direct comprehensive security control assessments, ensuring findings are documented, validated, and remediated in accordance with mission and compliance requirements.</li><li>
Coordinate internal and external audits, inspections, and assessments, ensuring full transparency, timely responses, and closure of corrective actions.</li><li>
Provide expert guidance on security control inheritance, boundary definitions, and system categorizations to ensure proper alignment with RMF requirements.</li><li>
Serve as the senior subject matter expert for all A&amp;A‑related activities, advising leadership and technical teams on compliance strategies, risk mitigation, and accreditation pathways.</li><li>
Collaborate with system administrators, engineers, and developers to validate control implementation, troubleshoot gaps, and ensure technical accuracy of security documentation.</li><li>
Review system architecture, configurations, and security controls to ensure alignment with accreditation requirements and best practices.</li><li>
Act as the primary liaison with Authorizing Officials (AOs), Security Control Assessors (SCAs), and other oversight bodies, ensuring clear communication and alignment throughout the A&amp;A lifecycle.</li><li>
Provide regular updates, briefings, and recommendations to leadership on accreditation status, risks, and program‑level trends.</li><li>
Support cross‑functional teams by translating complex security requirements into actionable guidance.</li><li>
Lead continuous monitoring activities, ensuring timely updates to security documentation, ongoing control assessments, and proactive risk identification.</li><li>
Track and manage POA&amp;M items, ensuring accurate reporting, prioritization, and closure.</li><li>
Evaluate emerging policies, technologies, and threat trends, recommending improvements to strengthen the organization&rsquo;s compliance posture and accreditation efficiency.</li><li>
Mentor junior cybersecurity staff, fostering a culture of quality, accountability, and continuous improvement.</li></ul><div>
This role is based out of Norfolk, VA, and provides support to Ashore and Afloat cybersecurity operations as required for Cybersecurity Risk Management and A&amp;A services to MSC. This role is critical in ensuring the confidentiality, integrity, and availability of MSC&rsquo;s systems and data while enabling mission success through secure and compliant system operations.</div>
Qualifications:
<ul><li>An Active SECRET clearance is required for consideration.</li><li>
Bachelor's degree with at least 10 years of relevant experience required; or greater than 15 years of relevant experience required in lieu of degree is required.
</li><li>IAM III level Certification such as CEH, CGRC, CASP+ CE, CISM is required; IAT III level certification is preferred.</li><li>
Enterprise Mission Assurance Support Services (eMASS) experience is preferred.</li><li>
Vulnerability Remediation Asset Manager (VRAM) experience preferred.</li></ul>
Job ID: 2026-22834 Work Type: On-Site</div>

Senior Accreditation & Authorization Support - Lead

Five Below

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go& Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
<br><br>
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
<br><br>
RESPONSIBILITIES
<br><br>
<ul>
<li>Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.</li>
<li>Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.</li>
<li>Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor</li>
<li>Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.</li>
<li>Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.</li>
<li>Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.</li>
<li>Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.</li>
<li>Partners with the entire store leadership team in merchandising procedures and World Recovery.</li>
<li>Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room</li>
</ul>
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
<br><br>
QUALIFICATIONS
<br><br>
<ul>
<li>High School Graduate or equivalent</li>
<li>College experience preferred</li>
<li>Minimum 1 years of management experience</li>
<li>Excellent verbal and written communication skills</li>
<li>Ability to multi-task</li>
<li>Creative thinking</li>
<li>Ability to maintain composure under pressure</li>
</ul>
ESSENTIAL JOB FUNCTIONS
<br><br>
<ul>
<li>Frequently operate cash register</li>
<li>Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet</li>
<li>Frequently ascend/descend ladders in order to retrieve and put away stock</li>
<li>Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor</li>
<li>Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations</li>
<li>Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise</li>
<li>Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)</li>
<li>Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures</li>
<li>Must be able to remain in a stationary, upright position for 80% of the time</li>
</ul>
Explore ourbenefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today!benefits.fivebelow.com/public/welcome
<br><br>
Five Below is anEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
<br><br>
Five Below is committed to working with and providing reasonableaccommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.crewservices.zendesk.com/hc/en-us/requests/new
<br><br>
<b>Position Type:</b><br>
Hourly
<br><br>
<b>Position Starting At:</b><br>
$11.91
<br>BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visitFive Below's Career Site to verify the posting.fivebelow.com/info/careers

Support Lead Part Time

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go& Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
<br><br>
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
<br><br>
RESPONSIBILITIES
<br><br>
<ul>
<li>Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.</li>
<li>Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.</li>
<li>Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor</li>
<li>Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.</li>
<li>Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.</li>
<li>Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.</li>
<li>Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.</li>
<li>Partners with the entire store leadership team in merchandising procedures and World Recovery.</li>
<li>Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room</li>
</ul>
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
<br><br>
QUALIFICATIONS
<br><br>
<ul>
<li>High School Graduate or equivalent</li>
<li>College experience preferred</li>
<li>Minimum 1 years of management experience</li>
<li>Excellent verbal and written communication skills</li>
<li>Ability to multi-task</li>
<li>Creative thinking</li>
<li>Ability to maintain composure under pressure</li>
</ul>
ESSENTIAL JOB FUNCTIONS
<br><br>
<ul>
<li>Frequently operate cash register</li>
<li>Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet</li>
<li>Frequently ascend/descend ladders in order to retrieve and put away stock</li>
<li>Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor</li>
<li>Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations</li>
<li>Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise</li>
<li>Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)</li>
<li>Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures</li>
<li>Must be able to remain in a stationary, upright position for 80% of the time</li>
</ul>
Explore ourbenefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today!benefits.fivebelow.com/public/welcome
<br><br>
Five Below is anEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
<br><br>
Five Below is committed to working with and providing reasonableaccommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.crewservices.zendesk.com/hc/en-us/requests/new
<br><br>
<b>Position Type:</b><br>
Hourly
<br><br>
<b>Position Starting At:</b><br>
$14.50
<br>BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visitFive Below's Career Site to verify the posting.fivebelow.com/info/careers

Part time support lead

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