application support manager

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
 </li>
 <li>
 Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
 </li>
 <li>
 Serve as the primary escalation point for application issues affecting end-users and business continuity.
 </li>
 <li>
 Define, monitor, and report on SLAs, KPIs, and service performance metrics.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
 </li>
 <li>
 Maintain a knowledge base for common application issues and resolutions.
 </li>
 <li>
 Implement and maintain application performance monitoring tools.
 </li>
 <li>
 Proactively identify and resolve performance bottlenecks.
 </li>
 <li>
 Ensure security, data integrity, and compliance of supported applications.
 </li>
 <li>
 Lead, mentor, and develop a team of application support specialists and analysts.
 </li>
 <li>
 Allocate resources effectively to meet business needs and shift coverage.
 </li>
 <li>
 Promote a culture of customer service, accountability, and continuous improvement.
 </li>
 <li>
 Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
 </li>
 <li>
 Participate in audits, business continuity planning, and disaster recovery testing.
 </li>
 <li>
 Maintain logs, reports, and documentation as per IT governance requirements.
 </li>
 <li>
 Collaborate with cross-functional teams, including development, operations, and security teams.
 </li>
 <li>
 Act as a bridge between technical teams and management to ensure effective communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
 </li>
 <li>
 6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
 </li>
 <li>
 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
 </li>
 <li>
 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
 </li>
 <li>
 Deep understanding of banking applications environment is a must.
 </li>
 </ul>
 
 
</div>

Application Support Associate Manager

Qiddiya | القدية

<div>
 Qiddiya Investment Company is seeking a strategic and results-driven Manager - Business Applications Operations to lead our business applications team. In this vital role, you will be responsible for overseeing the operational performance of business applications, ensuring they align with our goals and deliver value to the organization.
 
 
 Your leadership will foster innovation, enhance user experience, and ensure that all business applications operate at peak efficiency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure the continuous availability, performance, and reliability of all critical business applications.
 </li>
 <li>
 Lead, mentor, and manage internal application support teams and external vendors to meet operational SLAs and KPIs.
 </li>
 <li>
 Serve as the escalation point for complex application-related incidents and problems, driving timely resolution.
 </li>
 <li>
 Oversee system upgrades, patches, and enhancements, ensuring thorough testing (UAT) and minimal business disruption.
 </li>
 <li>
 Collaborate with business units to understand operational requirements and align application functionalities accordingly.
 </li>
 <li>
 Ensure business applications are scalable and capable of supporting organizational growth, seasonal peaks, and new service launches.
 </li>
 <li>
 Drive continuous improvement initiatives for business applications to enhance user experience, efficiency, and performance.
 </li>
 <li>
 Establish and maintain application lifecycle management processes, including governance, risk management, and compliance alignment.
 </li>
 <li>
 Monitor application performance metrics and proactively address potential issues.
 </li>
 <li>
 Manage budgets related to business applications operations, including licensing, support agreements, and resource allocation
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Information Technology, or a related field; a Master's degree is preferred
 </li>
 <li>
 5+ years of experience in managing business applications, with at least 2 years in a leadership or supervisory role.
 </li>
 <li>
 Strong understanding of business application operations, lifecycle management, and IT service management practices.
 </li>
 <li>
 ITIL certification
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Comprehensive benefits package
</div>

Manager - Business Applications Operations

Kotak Education Foundation, Chembur(Deonar)

<ul><li>Manage application development and change requests in coordination with vendors</li><li>Oversee application maintenance, performance monitoring, and issue resolution</li><li>Handle application-related support tickets and user queries</li><li>Manage role-based access control (RBAC) across ERPNext, Moodle LMS, HRMS, and Analytics platforms</li><li>Ensure smooth data integration and data integrity across systems</li><li>Plan and execute backup, disaster recovery (RPO/RTO), and business continuity strategies</li><li>Monitor vendor performance, SLAs, and cost optimization</li><li>Maintain system documentation, user manuals, and compliance records</li><li>Conduct user training and support adoption of applications</li></ul>Job Type: Contractual / Temporary Contract length: 12 monthsPay: ₹22,841.64 - ₹49,697.39 per monthWork Location: In person

IT Application Analyst (ERPNext, LMS, HRMS)

Stalwarts Servicios

We are looking for an Application Support Executive &ndash; HMS to support, implement, and maintain Hospital Management System (HMS/HIS) applications. The role involves onsite hospital support, user training, issue resolution, and backend data support for hospital clients across India (and Middle East for high performers).Key Responsibilities<ul><li>Provide application support for HMS/HIS modules such as Registration, Billing, OPD/IPD, Pharmacy, Lab, EMR</li><li>Handle user issues, ticket resolution, and functional troubleshooting</li><li>Support HMS implementation, go-live, and post-deployment activities</li><li>Perform basic SQL queries (MS SQL) for data validation and issue analysis</li><li>Prepare and modify reports using Crystal Reports</li><li>Conduct user training for hospital staff (front office, billing, doctors, nurses)</li><li>Coordinate with development and implementation teams</li><li>Maintain support documentation, issue logs, and release notes</li></ul>Travel Requirement<ul><li>Minimum 2 weeks travel per month within India</li><li>Implementation travel may extend up to 30 days (not continuous every month)</li><li>Some months will be HQ-based for remote client support</li><li>Middle East travel opportunities for top performers</li></ul>Eligibility / Who Can Apply<ul><li>Hospital IT Executives / IT Coordinators / Application Support staff</li><li>Minimum 2&ndash;3 years experience in hospitals (HMS/HIS support)</li><li>OR 1+ year experience in HMS software companies such as:</li><li>IT DOSE</li><li>EH NOTE</li><li>EASY SOLUTIONS</li><li>YARAGO</li><li>AOSTA</li><li>SUKRA SOFTWARE</li><li>Degree / Diploma / Non-Degree candidates are acceptable</li></ul>Technical Skills Required<ul><li>HMS / HIS application support</li><li>MS SQL &ndash; basic queries</li><li>Crystal Reports</li><li>Incident &amp; ticket management</li><li>End-user training &amp; documentation</li></ul>Job Type: Full-timePay: ₹500,000.00 - ₹600,000.00 per yearBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Internet reimbursement</li><li>Provident Fund</li><li>Work from home</li></ul>Language:<ul><li>Hindi (Required)</li></ul>Work Location: Hybrid remote in Hyderabad, Telangana

Application Support – HMS

WEC Energy Group

<div>WBS, a subsidiary of WEC Energy Group, is seeking an IT Team Leader Applications in our Green Bay, Wisconsin location. This position currently offers flexibility for a hybrid work arrangement (on-site/remote) with time spent in the Green Bay office. 
About Us 
WEC Energy Group is one of the nation&rsquo;s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. 
As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don&rsquo;t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication. 
If you&rsquo;re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.<div><div><div><h2 class="jobSectionHeader">
Job Summary</h2></div><div>
The IT Team Leader EMMS Application Design is responsible for the supervision of a group of analysts and specialists that develop and support in-house built Information Systems and participate in the full stack application development cycle. These responsibilities include but are not limited to the preparation and tracking of work plans, administration of the performance management process, coaching and development of the group. The Team Leader Applications will also have support, planning, integration and development responsibility for the Information Systems supported by the group.</div></div><div><div><h2 class="jobSectionHeader">
Job Responsibilities</h2></div><div><ul><li>
Work with the business area to define application strategy for the systems supported by their work group.</li><li>
Anticipate organizational and business impacts on the applications and technology architecture supported, collaborate with others to address.</li><li>
Work with the Applications Architect Manager to align and integrate the creation of their team's work plan with the overall work plan of the area and that of other groups.</li><li>
Responsible for the full stack application development cycle including requirements definition based on user requirements, creation of technical designs, creation of work plans, coding, documentation, test plans, execution of test plans, migration through different environments.</li><li>
Coordinate communication with subject matter experts and end users at all levels on proposed or implemented system changes including clear requirements definition and application change notification to users.</li><li>
Ensure adequate business application support coverage for application(s) supported including scheduling resources for 24x7 call out support for business and operations staff, Level 3 Service</li><li>
Desk support, batch operations job support and other business and system operating needs.</li><li>
Manage the relationship with internal business clients including request response, code migration, outages, issue management, needs assessment, and priority and service level setting.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Minimum Qualifications</h2></div><div><ul><li>
Bachelor&rsquo;s Degree in Computer Science, Information Systems, Information Technology, or related technical Bachelor's degree</li><li>
5+ years of application support or development responsibility</li><li>
Experience in all phases of the full stack application development cycle</li></ul> 
This position requires unescorted access to certain critical cyber assets which would require applicants to satisfy all Company and NERC Critical Infrastructure Protection Standard 004 security requirements, which includes a background investigation.</div></div><div><div><h2 class="jobSectionHeader">
Preferred Qualifications</h2></div><div><ul><li>
Knowledge of Microsoft Framework, VB.Net, WPF, Windows Forms, Microsoft SQL Server, Azure Dev Ops, Microsoft Operating Systems, Supervisory Control and Data Acquisition, and Mission Critical applications.</li><li>
Experience with integrating multiple applications and systems</li><li>
Demonstrated project delivery experience involving schedule, budget, risk management, and providing work direction</li><li>
Experience with coaching and providing constructive feedback</li><li>
Demonstrated organizational and planning skills</li><li>
Strong interpersonal skills and ability to work with cross-functional teams</li><li>
Previous leadership experience</li></ul></div></div></div>
End Date: 01/21/2026 
Pay Range Minimum: $101,743.46
Pay Range Maximum: $152,615.06 
The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role. 
WEC Energy Group benefits
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary. 
 
Learn more at Careers 
WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. 
WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action. 
EEO/AA policies and statements</div>

IT Team Leader - Energy Management System Applications

Cognizant Technology Solutions

<div>About the role
As a TMS Support Lead, you will make an impact by ensuring seamless support and enhancement of TMS applications, driving operational stability, and delivering critical business changes. You will be a valued member of the Application Support and Enhancement Team, collaborating closely with stakeholders, technical POCs, and cross-functional teams to maintain and improve system performance.
In this role, you will:<ul><li>
Lead and manage the support and enhancement team to ensure timely delivery and smooth coordination between teams.</li><li>
Investigate and resolve critical incidents through Root Cause Analysis (RCA) and implement permanent solutions via change management processes.</li><li>
Perform business-critical changes for key functional enhancements and stabilize application/job requests.</li><li>Design and implement minor application enhancements requiring 40 hours or less per request, including effort estimation for related system changes.</li></ul><ul><li>
Monitor applications, batch jobs, Cherwell tickets, and support mailboxes, ensuring proactive incident resolution and prioritization of high/critical issues.</li><li>
Coordinate, schedule, and deploy operational changes (including hot fixes) while adhering to SpartanNash&rsquo;s development lifecycle and tollgate requirements.</li></ul>
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role&rsquo;s business requirements, this is a hybrid position requiring regular presence in Grand Rapids, Michigan. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered<ul><li>
8+ years of experience in Manhattan or McLeod Transportation Management System (TMS) applications.</li><li>
Proven experience in production support, including handling P1/P2 defects and leading TMS support projects.</li><li>
Strong knowledge of TMS application implementation practices and procedures.</li><li>
Ability to manage teams, stakeholders, and technical POCs effectively.</li><li>
Experience performing Root Cause Analysis and implementing permanent resolutions for critical incidents.</li></ul>
These will help you stand out<ul><li>
Hands-on experience with application enhancement and change management processes.</li><li>
Familiarity with SpartanNash&rsquo;s development lifecycle and tollgate deliverables.</li><li>
Strong problem-solving skills and ability to simplify complex processes.</li><li>
Excellent communication and coordination skills across technical and business teams.</li></ul>
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. 
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
 
 
Applications will be accepted until January 12, 2025. 
Salary and Other Compensation:
The annual salary for this position is between $112,500 - $132,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant&rsquo;s discretionary annual incentive program, based on performance and subject to the terms of Cognizant&rsquo;s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:<ul><li>
Medical/Dental/Vision/Life Insurance</li><li>
Paid holidays plus Paid Time Off</li><li>
401(k) plan and contributions</li><li>
Long-term/Short-term Disability</li><li>
Paid Parental Leave</li><li>
Employee Stock Purchase Plan</li></ul>
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</div>

TMS Support Lead - Manager - 66981581

Prairie Ridge Health

<div>Join Palermo&rsquo;s and be part of a dynamic team driving innovation and excellence in enterprise applications! If you're ready to take on this exciting challenge, we invite you to apply and help shape the future of our technology landscape.
<h1 class="jobSectionHeader">
Director of Enterprise Applications</h1>
<h2 class="jobSectionHeader">Who you&rsquo;ll work for&hellip;</h2>

While most companies that sell Pizza have no real connection to Italy, Palermo&rsquo;s passion for food and family reaches all the way back to the country where Pizza was born. &ldquo;Papa Palermo&rdquo; carried the cherished recipes to America from Sicily!

Innovation is at the heart of who we are. We use an entrepreneurial, forward-thinking approach resulting in high quality products that are consistently recognized by both the industry and consumers.

Our commitment to quality has made Palermo&rsquo;s a leader in private label frozen Pizza and contract manufacturing!
<h2 class="jobSectionHeader">
Perks&hellip;</h2>
<ul><li>20 free Pizzas per month</li>
<li>Opportunity for training and career advancement</li>
<li>Paid Time Off and Floating Holiday of your choice</li>
<li>401k &amp; Roth with company match and fully vested on the 1st of the Month after Hire</li>
<li>Fantastic benefit offering starting on the 1st of the Month after Hire</li>
</ul><h2 class="jobSectionHeader">Where you&rsquo;ll work&hellip;</h2>

Located in Milwaukee&rsquo;s Menomonee River Valley, Villa Palermo is a state-of-the industry manufacturing facility that adjoins our company headquarters.

Our high-tech pizza manufacturing operations include an on-site bakery to produce best-in-class crusts, robotic packaging equipment, and a 24-hour shipping and receiving facility.
<h2 class="jobSectionHeader">
When you&rsquo;ll work&hellip;</h2>

Hours will align primarily with a 1st shift schedule; schedule may vary dependent on company and project needs.
<h2 class="jobSectionHeader">
What you&rsquo;ll do&hellip;</h2>
<ul><li>Lead, develop, and mentor the IT applications team while providing direct business application solution delivery and support.</li>
<li>Ensure effective analysis, design, construction, testing, and implementation of computer applications.</li>
<li>Ensure compliance across the applications portfolio in line with financial and regulatory controls.</li>
<li>Establish priorities and schedules for IT applications projects, provide reporting on performance and cost, and manage applications budget and contribute to IT planning.</li>
</ul><h2 class="jobSectionHeader">Why you&rsquo;ll be successful&hellip;</h2>
<ul><li>Demonstrated experience in managing a complex portfolio of business applications at the enterprise level.</li>
<li>Utilizing knowledge from your 5+ years&rsquo; experience leading application support at a senior level, development, and delivery teams in a complex business operation; with a demonstrated track record of successful delivery leadership.</li>
<li>Strong understanding of software architecture and development, and formal design methodology including utilization of knowledge of Java, Oracle, .NET, etc., on Windows platforms and current web technologies (i.e., HTML, CSS, etc.</li>
<li>Leveraging 3+ years&rsquo; experience Senior IT applications leaders (Director / VP of Applications) with managing design, development, and implementation of enterprise systems (ERP).</li>
<li>Team player with excellent communication skills ready to work hard to ensure the whole Palermo&rsquo;s team succeeds.</li>
</ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Director of Enterprise Applications

Search 10000+ Application support manager jobs near you this January. New roles added regularly across leading industries. Apply today.