application support manager

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
 </li>
 <li>
 Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
 </li>
 <li>
 Serve as the primary escalation point for application issues affecting end-users and business continuity.
 </li>
 <li>
 Define, monitor, and report on SLAs, KPIs, and service performance metrics.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
 </li>
 <li>
 Maintain a knowledge base for common application issues and resolutions.
 </li>
 <li>
 Implement and maintain application performance monitoring tools.
 </li>
 <li>
 Proactively identify and resolve performance bottlenecks.
 </li>
 <li>
 Ensure security, data integrity, and compliance of supported applications.
 </li>
 <li>
 Lead, mentor, and develop a team of application support specialists and analysts.
 </li>
 <li>
 Allocate resources effectively to meet business needs and shift coverage.
 </li>
 <li>
 Promote a culture of customer service, accountability, and continuous improvement.
 </li>
 <li>
 Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
 </li>
 <li>
 Participate in audits, business continuity planning, and disaster recovery testing.
 </li>
 <li>
 Maintain logs, reports, and documentation as per IT governance requirements.
 </li>
 <li>
 Collaborate with cross-functional teams, including development, operations, and security teams.
 </li>
 <li>
 Act as a bridge between technical teams and management to ensure effective communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
 </li>
 <li>
 6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
 </li>
 <li>
 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
 </li>
 <li>
 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
 </li>
 <li>
 Deep understanding of banking applications environment is a must.
 </li>
 </ul>
 
 
</div>

Application Support Associate Manager

JA Resorts & Hotels

Candidate Profile A senior IT professional with a strong hospitality background and a passion for service excellence. The ideal candidate brings extensive hands-on experience in hotel IT support and application management, with proven success leading two specialized teams one focused on guest and end-user support &amp; infrastructure, and the other on hotel applications. The successful candidate is a confident communicator, capable of managing teams independently and collaborating effectively across multicultural environments. Experience deploying and supporting Oracle Opera Cloud and Simphony Cloud is essential, including at least one full end-to-end rollout of both platforms and integrations through APIs and interfaces. The candidate demonstrates a deep understanding of support excellence, continuous improvement, and budget-conscious operations, managing resources effectively within the AED 35,000 40,000 range. Role Overview We are seeking an experienced IT Support &amp; Application Manager to oversee IT operations at JA The Resort, leading two dedicated teams: IT Support Services and Hotel Application Management. This role ensures operational excellence, system reliability, and exceptional service quality across all hotel systems, with a strong focus on Oracle Opera Cloud and Simphony Cloud platforms. Key Responsibilities <ul>
<li>Lead and mentor two IT teams: Support &amp; Infrastructure and Applications Management.</li>
<li>Oversee daily IT operations, ensuring timely issue resolution and user satisfaction.</li>
<li>Manage the full application lifecycle, including deployment, optimization, and continuous improvement.</li>
<li>Drive end-to-end rollouts of Oracle Opera Cloud and Simphony Cloud.</li>
<li>Collaborate with hotel operations, corporate IT, and vendors to align technology with business goals.</li>
<li>Foster a culture of accountability, innovation, and service excellence.</li>
<li>Manage budgets and resources effectively within the AED 35,000 40,000 range.</li>
<li>Ensure compliance with IT governance, security, and data integrity standards.</li>
</ul> Requirements <ul>
<li>Strong background in hotel IT support and application management.</li>
<li>Proven leadership experience managing separate support and application teams.</li>
<li>Hands-on expertise with Oracle Opera Cloud and Simphony Cloud, including full deployments.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Ability to work independently and across multicultural teams.</li>
<li>Commitment to continuous improvement and operational excellence.</li>
</ul>

IT Support & Application Manager

Nord Anglia Education

We seek an individual to join as an Application Service Manager , where your focus will be:
<ul>
<li>Supporting the service management of enterprise applications and ensuring service SLAs are met.</li>
<li>Driving data quality improvement, accuracy, and integration across regional systems.</li>
<li>Assisting schools in the selection of non-educational solutions such as door access, CCTV, and point-of-sale systems, ensuring they meet cybersecurity and infrastructure standards.</li>
<li>Coordinating integrations for newly acquired schools, managing timelines, dependencies, and budgets.</li>
<li>Collaborating with global and regional teams to enhance standardisation and efficiency in service delivery.</li>
</ul>

Application Service Manager

Apple

<div>Imagine what you could do here. At Apple, we believe new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. 
 
The people here at Apple don&rsquo;t just create products - they create the kind of wonder that&rsquo;s revolutionised entire industries. It&rsquo;s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. 
 
Apple Operations and Supply Chain delivers to customer promise with revolutionary precision, accuracy and at an immense scale. At the heart of that revolution precision, accuracy and scale are best in class processes and systems.
 
 
We are looking for an Application Support Engineer to lead the Automation for Global Support, who would be responsible for modernising Support planning and execution using intelligent tools and would be hands-on. This role is perfect for an individual contributor who thrives at the intersection of support process and platform engineering. 
 
Description 
We are looking for an Application Support Engineer to architect smarter, faster, and self-sufficient support processes and systems. Key responsibilities include :
 
 
<ul><li>Work in a high-trust environment with technical leadership.</li></ul> 
<ul><li>Work in strategic, tactical, and operational capacity to improve quality and speed of Application Support</li></ul> 
<ul><li>Lead innovation in support with cutting-edge AI and LLM-powered tools.</li></ul> 
<ul><li>Work on impactful challenges, following up on issues to ensure root cause and corrective action. Invoke crisis management for critical incidents.</li></ul> 
<ul><li>Act as technical lead during critical incidents for fast resolution, root cause clarity, and system hardening.</li></ul> 
<ul><li>Influence developer and application teams to shift support left, instrument apps, build diagnostics, and integrate telemetry early.</li></ul> 
<ul><li>Contribute to build smart support tools: AI/ML summarisers, chatbots, ticket intelligence engines, and knowledge search systems. Integrate LLM-based agents into workflows for automation.</li></ul> 
<ul><li>Develop automation for auto-triage, self-healing, and real-time diagnostics.</li></ul> 
<ul><li>Enhance observability platforms for early anomaly detection, enriched alerts, and predictive support.</li></ul> 
<ul><li>Create scalable play-books and support-as-code tooling for improved operational readiness and knowledge reuse. Partner with Business and technical teams to deliver support and manage incidents.</li></ul> 

Preferred Qualifications 
Problem Solving techniques for issue resolution 
Ability to communicate clearly and professionally with our business partners on the status of production issues and resolution strategy. Excellent interpersonal and problem solving skills required to serve diverse customer base and deal effectively with escalating issues 
Ability to combine technology with a support mindset to lead automation, observability, and shift-left processes. 
Experience working with best-in-class processes of IT service management while working on complex IT systems landscape in a global organisations. 
Ability to develop smart support tools using LLM, summarisers, and self-serve diagnostics and search interfaces using natural language processing 
Experience building Tableau dashboards for reporting and metrics. 
Deep analytical skills, systems thinking, and the ability to turn support problems into scalable engineering solutions collaborating across engineering, monitoring, and portfolio teams. 
Able to drive cross-functional communications required to serve diverse customer base and deal with escalations efficiently. 
Understanding in Supply Chain domain (or) Support delivery process and tools. 
Past experience in Service Now for Incident Management. 
 
Minimum Qualifications 
8+ years of experience in Enterprise Application Support Management 
Experience in handling observability/monitoring tools (PagerDuty, Data-dog, Prometheus, Splunk)
 
Hands-on experience with Java, Python or other scripting languages, REST APIs 
Excellent verbal and written communication skills, attention to detail and the ability to communicate at all organizational levels 
Bachelor&rsquo;s or Masters degree in Engineering specialising in Computer Science or IT&quot;,&quot;internalDetails&quot;:null,&quot;eeoContent&quot;:null</div>

Application Support Engineer (WW Operations Business Process Reengineering)

Centrus Energy Corp.

<div>Job Summary:
Are you the kind of tech leader who loves connecting business goals with powerful digital solutions? As a Business Applications Manager at Centrus Energy, you&rsquo;ll be the conductor of our business systems orchestra&mdash;harmonizing technology, process, and people. You&rsquo;ll lead a talented team supporting critical applications across Finance, Procurement, and IT, ensuring our cloud and enterprise systems run like clockwork. From steering major system upgrades to driving innovation with new tools, you&rsquo;ll turn complexity into clarity and make technology work smarter for our mission to fuel a carbon-free future. 
 
What You&rsquo;ll Do:
You&rsquo;ll manage and mentor IT project managers and application support staff to deliver reliable, secure, and efficient business systems. You&rsquo;ll coordinate the selection, implementation, and enhancement of new and existing applications, ensuring users are trained, supported, and empowered. Partnering with functional teams, you&rsquo;ll resolve issues, drive upgrades, and help shape the long-term roadmap for Centrus&rsquo;s enterprise tools. Whether you&rsquo;re optimizing Oracle Cloud performance, improving processes, or supporting business-critical projects, you&rsquo;ll make sure technology keeps pace with progress. 
 
We&rsquo;d Love to Hear From People With:
<ul><li>A Bachelor&rsquo;s degree in Computer Science, Engineering, Business Management, or a related field
</li><li>5+ years of experience in IT project management or enterprise application management
</li><li>(Or) an equivalent combination of education and 10+ years of IT project and systems leadership experience
</li>The ability to obtain and maintain a &ldquo;Q&rdquo; clearance. 
<li>
 
</li></ul>A Successful Candidate Brings:
<ul><li>Current &ldquo;Q&rdquo; or &ldquo;L&rdquo; clearance.
</li><li>Strong knowledge of IT best practices, policies, and procedures
</li><li>A proven ability to lead teams, motivate others, and manage complex projects
</li><li>Experience implementing and supporting Oracle Cloud applications
</li><li>Excellent communication, planning, and problem-solving skills
</li>A knack for turning technical challenges into seamless business solutions 
<li>
 
</li></ul>Estimated Starting Base Salary Range: $128,000-$158,000. This position is Bonus eligible. Centrus considers several factors when extending job offers, including but not limited to candidates&rsquo; key skills, relevant work experience, and education/training/certifications.
Benefits:
Centrus Energy Corp. offers employees a highly competitive package of benefits. Listed below are those benefits offered to all full-time employees:
<ul><li>Paid vacation based on your length of service
</li><li>Paid personal leave
</li><li>Twelve paid holidays each year
</li><li>Paid sick leave
</li><li>Company paid life insurance for up to one times your salary, with the option to purchase additional insurance for yourself and your dependents
</li><li>Company subsidized health insurance including preferred provider organization, point-of-service and HMO plans, as well as dental and prescription drug coverage
</li><li>Pre-tax flexible spending accounts are available with the ability to set aside up to $2,550 for Health Care and up to $5,000 for Dependent Care each calendar year.
</li><li>Company paid long- and short-term disability insurance to protect your income if you are sick or injured
</li><li>A 401(k) savings program with immediate eligibility to participate and with a company match of up to 7%
</li><li>Tuition reimbursement for courses taken at an accredited college or university when certain criteria are met
</li><li>An employer paid employee assistance program available to support both employees and members of their household
</li>Free parking 
<li>
 
</li></ul>In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
This position will require a pre-employment background check and a pre-employment drug test and vetting to ensure Centrus Energy can meet the requirements of 10 CFR Parts 810 and 1017 to grant access to export-controlled information and Unclassified Controlled Nuclear Information, respectively. Such access is required for the performance of this position.
Centrus Energy and all subsidiaries shall abide by the applicable legal requirements. We prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin.
Centrus Energy Corp. is an Equal Opportunity Employer.</div>

Business Applications Manager

Emirates Flight Catering

Key Results Area :
<ul>
<li>Maintain optimal performance, reliability, and continuous availability of all assigned third party business enterprise applications through proactive monitoring support.</li>
<li>Design, implement, and manage the underlying system design for non-ERP applications, whether hosted on-premise or in the cloud.</li>
<li>Collaborate with stakeholders to elicit, analyze, and document business requirements to ensure that implemented solutions align with organizational needs.</li>
<li>Oversee technical development, customization, and seamless integration of non-ERP applications with other enterprise systems, including ERP.</li>
<li>Enforce security standards, manage access controls, and conduct audits to protect sensitive data and ensure compliance with regulatory requirements.</li>
<li>Maintain integrity, performance, and optimization of databases supporting non-ERP applications, including routine backups and disaster recovery planning.</li>
<li>Plan and execute technical aspects of non-ERP application projects to ensure delivery within agreed scope, budget, and timelines.</li>
<li>Identify opportunities to optimize existing applications and explore emerging technologies that address evolving business needs and improve efficiency.</li>
<li>Maintain comprehensive technical documentation and ensure effective knowledge transfer to client or internal teams for ongoing support.</li>
<li>Promote effective use of applications through targeted training, timely support, and sustained user engagement strategies.</li>
</ul>
Education Qualification
a)Bachelor's Degree or equivalent in Computer Science, Computer Engineering, or a related field.
b)Certification in Oracle JD Edwards Enterprise One (preferred).
c)ITIL, Agile, and Project Management certifications (preferred).
d)Certification in Oracle JD Edwards Enterprise, CRM, or Coupa (preferred).
Work Experience
a)Minimum 7 years of experience working on enterprise applications such as Oracle (JD Edwards) etc.
b)Strong knowledge of Oracle JD Edwards modules, Coupa, CRM, POS, and Solace systems.
c)Proven experience in enterprise application management, systems analysis, software engineering, or related IT roles.
d)Experience in roles with supervisory responsibilities.
Skills
a)Strong understanding of enterprise business processes and modules.
b)Hands-on experience in database and application development.
c)Knowledge of integration technologies like SOAP, REST, and Web Services.
d)Ability to work independently and collaboratively in a team environment.
Excellent communication and problem-solving skills.

Enterprise Application Manager

Acesoft Labs (India) Pvt Ltd

Responsible to deliver proposed architectural solutions, change initiatives, manage BAU activities that span across one or more business units •	Day-to-day management and ownership of screening systems/initiatives – Fircosoft for customer screening and payment screening spanning across 8 countries •	Manage the resources efficiently and prioritize system enhancement/up-grades •	Ensure production system stability by supporting Application in different time zones. •	Ability to prioritize the defects and issues and address it on time. •	Understand interdependencies between technology, operations and business needs •	Act as an internal quality control check for the platform owner and manage ongoing quality control and participate in quality issue resolution •	Identification and escalation of system control and compliance issues, assess and document the related risk, and make recommendations for resolution. •	Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities •	Adept at conducting research into project-related issues and products •	Perform proactive data analytics work and manage the data quality and integrity in the systems •	Ensure our systems are compliant with banks governance policy •	Propose enhancements to the systems used by Compliance to generate efficiencies and/ or improve our financial crime risk management. •	Member of the development/ implementation team working on assigned tasks, projects and IT initiatives. •	Interacts with members and other functional teams including members of the off- shore team

Fircosoft Continuity

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