application support manager

Coptic Orphans

<div><p><b>CRM and Application Support Manager</b></p><p></p><p><b><br>
Purpose of the Job
</b></p><p>The CRM and application support Manager is a key role within the Information Technology department at Coptic Orphans, responsible for tactical operational management of the CRM and application support functions. The incumbent will be responsible for leading and managing the CRM and application support team, managing and tracking all the operational tasks, project planning and delivery, people Management, task assignment, follow-up on all moving pieces in the IS Operation area. The CRM and application support Manager ensures effective inter-departmental communication and seamless project execution.</p><p></p><p><b><br>
Essential Functions and Responsibilities
</b></p><ul><li>Design and administer custom solutions on the Force.com platform including configuration, user management, report generation, version planning, licensing, platform upgrades, data modeling, integration, data migration and having a deep architectural understanding of implementing Salesforce for CRM and Commerce.</li><li>
Manage and lead a team of IS administrators, including hiring, training, and performance evaluations.</li><li>
Follow up the effective support to end-users, lead problem solving efforts, ticketing system, website operations and Mobile device management.</li><li>
Develop support processes, service level agreements (SLAs), and escalation procedures to ensure efficient and effective support operations.</li><li>
Design and develop reports, dashboards, and analytics to provide insights into business performance and support data-driven decision-making.</li><li>
Administer salesforce platform's design, document, configuration, maintenance and administration of the Salesforce platform.</li><li>
Lead the successful delivery of Salesforce Cloud and other implementation engagements from a technical standpoint.</li><li>
Performing proactive system monitoring to identify any performance and/or data consistency issues.</li></ul><p></p><p><b><br>
Required Education, Experience, Knowledge and Skills
</b></p><ul><li>Bachelor's degree in computer engineering, computer science, information systems management or a related field.</li><li>
8-10 years of relevant professional experience.</li><li>
At least 2 years of experience in a managerial role.</li><li>
Proficient in English, both written and spoken.</li><li>
Strong capabilities in CRM system development and design, with excellent troubleshooting skills.</li><li>
Proven knowledge of Salesforce and Force.com, particularly in heavily customized environments with numerous custom objects, integrations, various declarative automation types, and applications. Must provide clear examples of reverse engineering and simplifying configurations.</li><li>
Proficiency in Salesforce configuration, customization, and data management.</li><li>
Knowledge of Salesforce development (Apex, Visualforce, Lightning components) is a plus.</li></ul><p></p><p><b><br>
Travel and Working requirements
</b></p><ul><li>Typical office environment limited to walking, sitting, typing, using telephone and office equipment, and occasional lifting of boxes and luggage.
</li><li>Occasional travel, nationally or internationally, is expected.</li></ul></div><p></p>

IS Operation Manager

Covius

<div><div>It's fun to work in a company where people truly BELIEVE in what they're doing!</div><div></div><div><i>
We're committed to bringing passion and customer focus to the business.</i></div><div></div><div><br>
The Manager of Application Support is responsible for leading a team that installs, configures, troubleshoots, and maintains proprietary line‑of‑business (LOB) applications for multiple company divisions across all environments. The Manager is a hands-on leader that will ensure systems run reliably to enable the business to meet daily compliance‑driven SLAs. The Manager will utilize their operational leadership as well as their technical savvy to meet the needs of both internal and external stakeholders.</div><div></div><div>
Essential Functions</div><ul><li>
Oversee and lead the team responsible for resolving application and related issues for internal and external user communities across multiple business divisions.</li><li>
Provide support for pre‑production and production enterprise systems, ensuring stability and reliability for all applications.</li><li>
Act as the primary escalation point for application support issues, ensuring incidents are triaged, owned, and driven to resolution.</li><li>
Lead critical incident bridges, including assessing and declaring severity levels (e.g., Sev.1), driving timely resolution decisions, and completing root-cause analysis (RCA).</li><li>
Collaborate with IT and Operational colleagues as well as external vendors to facilitate support, deployment, system maintenance, and incident resolution.</li><li>
Oversee the Application Support ticket queues ensuring proper triage, prioritization, assignment, and timely closure.</li><li>
Define and optimize ticketing workflows and automations (e.g., routing rules, alerts, integrations) to improve responsiveness, visibility, and reporting.</li><li>
Use dashboards and reports from ticketing and monitoring tools to identify trends, recurring issues, and opportunities for process and system improvements.</li><li>
Participate in and help structure the 24x7 on‑call rotation</li><li>
Oversee the development and growth of the team including training, coaching, performance management etc.</li><li>
Perform other related duties as assigned.</li></ul><div></div><div>
Essential Knowledge, Skills, and Abilities</div><ul><li>
Able to effectively communicate both verbally and in writing to accurately convey messages and influence others</li><li>
Comprehensive understanding of SDLC and proficient in project management</li><li>
Expert knowledge of Active Directory domains, schemas and configurations</li><li>
Intermediate experience with Microsoft IIS</li><li>
Intermediate or higher experience with Microsoft SQL and Microsoft SSMS</li><li>
Intermediate experience with editing XML, Json,</li><li>
PowerShell power user</li><li>
Expert knowledge of MS Windows OS</li><li>
Exposure to Linux OS preferred</li><li>
Proficient with Microsoft Office Suite including Visio</li><li>
Proficient as a Microsoft server system administrator</li><li>
Proficient in Azure Dev Ops (ADO) -Repositories, Pipelines, Release Processes.</li><li>
Deep knowledge of relevant IT system security best practices and procedures</li><li>
Strong knowledge of networking systems</li><li>
Strong organizational skills with attention to detail and the ability to manage multiple priorities.</li><li>
Able to lead people and manage processes to achieve organizational goals.</li><li>
Commitment and ability to cultivate a diverse and inclusive work environment.</li></ul><div></div><div>
Education</div><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology or a related discipline preferred</li></ul><div></div><div>
Experience</div><ul><li>
7+ years of enterprise-level systems support</li><li>
1-3+ years of leadership experience with a geographically distributed team preferred</li><li>
Experience in authoring client-facing Corrective Action Report (CAR) documents</li></ul><div></div><div>
Compensation and Benefits</div><ul><li>
Covius offers an extensive benefits package for all employees, including medical, dental, vision and 401(k)!</li><li>
Compensation: $97,200 to $121,500 annualized with a 10% AIP opportunity</li></ul><div></div><div>
Application Guidelines:</div><div>
For best consideration, please submit your resume and application materials as soon as possible. Review of applications will begin immediately.</div><div></div><div>
Working Conditions</div><div>
This is a remote position. Employees are expected to maintain a dedicated and professional workspace that supports productivity and confidentiality. This requires reliable internet access and the ability to be on camera to participate in virtual meetings and communications during standard business hours. Work is primarily performed in a home office environment. Flexible work hours may be available, though employees must be able to collaborate effectively across time zones and attend scheduled meetings during core business hours. May require extended periods of computer use and sitting. Occasional travel or in-person meetings may be required based on business needs. Employees must adhere to company policies regarding data security, time tracking, and virtual collaboration.</div><div></div><div>
Physical Demands and Activities</div><div>
While performing the duties of this job, the employee is frequently required to communicate. The employee is regularly required to stand, walk, sit, and constantly operate a computer and other office equipment using hands and fingers for fine manipulation, including keyboarding and mouse use. The employee must occasionally lift, carry, push, pull, or otherwise move objects, such as files and small parcels and/or move boxes weighing up to 15 lbs. Prolonged periods of sitting or standing may be required depending on the nature of the work. Specific vision abilities required by this job include close vision, distance vision, and the ability to observe objects at close range in presence of glare or bright lighting (e.g. computer screen).</div><div></div><div><i>
Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis.</i></div><div></div><div><i>
The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.</i></div><div></div><div><i>
Please note that all job descriptions are not intended to be all-inclusive. This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization.</i></div><div></div><div><i>
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</i></div></div>

Manager of Application Support

Borland-Groover Clinic

<div><div><b>POSITION TITLE: IT Applications Support Manager</b></div>
<div>Borland Groover is one of Florida's leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves in delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion), and taking care of our employees (collaboration). If you love the vision of Borland Groover and find your values aligning with ours, apply to join our team!</div>
<div></div><div><b>POSITION SUMMARY</b></div>
<div><b>The IT Applications Support Manager leads the day-to-day support, optimization, and roadmap execution for the practice&rsquo;s clinical and business applications. This role manages a team of application analysts/support specialists, oversees key projects and enhancements, and serves as the primary point of coordination with vendors and internal stakeholders. The ideal candidate brings strong healthcare application experience&mdash;preferably with NextGen&mdash;along with proven leadership, operational discipline, and a calm, service-oriented approach in a fast-paced clinical environment.</b></div>
<div></div><div><b>ESSENTIAL JOB FUNCTIONS</b></div>
<ul><li><b>Team Leadership &amp; Service Operations</b></li>
</ul><ul><li>Manage, coach, and develop an applications support team; establish clear expectations, coverage models, and escalation paths.</li>
</ul><ul><li>Drive incident and request management processes (triage, prioritization, root cause analysis, and follow-through) with measurable service levels.</li>
</ul><ul><li>Create and maintain documentation, policies &amp; procedures, knowledge articles, runbooks, and onboarding/training materials.</li>
</ul><ul><li>Coordinate after-hours/on-call support as needed to ensure clinical continuity.</li>
</ul><ul><li><b>Application Support &amp; Optimization</b></li>
</ul><ul><li>Provide oversight for production support of EMR/PM and related applications (scheduling, registration, billing, interfaces, reporting, patient portals, eRx, etc.).</li>
</ul><ul><li>Partner with clinical and revenue cycle leaders to identify workflow improvements and translate them into system enhancements.</li>
</ul><ul><li>Manage application configuration changes, upgrades, and release activities with appropriate testing and change control.</li>
</ul><ul><li>Ensure data integrity, role-based access, and alignment with security and compliance requirements (HIPAA and organizational policies).</li>
</ul><ul><li><b>Project &amp; Portfolio Management</b></li>
</ul><ul><li>Lead application projects from intake through delivery: requirements, scope, timeline, risks, communications, testing, training, and go-live support.</li>
</ul><ul><li>Coordinate cross-functional efforts among IT, clinical staff, front office, billing, and external partners.</li>
</ul><ul><li>Maintain a prioritized enhancement backlog and roadmap; report progress and outcomes to leadership.</li>
</ul><ul><li><b>Vendor &amp; Stakeholder Management</b></li>
</ul><ul><li>Own vendor relationships for supported applications: contracts coordination, performance management, support tickets, upgrade planning, and service reviews.</li>
<li>Act as a trusted advisor to practice leadership, balancing clinical needs, operational realities, and technical constraints.</li>
<li>Facilitate stakeholder governance (regular huddles, steering updates, and post-implementation reviews).</li>
<li><b>Reporting &amp; Analytics Enablement</b></li>
<li>Oversee standard reporting and dashboard needs; partner with analytics/BI resources as needed.</li>
<li>Support data extracts and operational reporting for clinic operations, quality initiatives, and revenue cycle performance.</li>
</ul><div><b>COMPETENCIES</b></div>
<div><ul><li><b>Practical leadership</b>: steady under pressure, fair, and consistent.</li>
</ul></div><ul><li><b>Communication - </b>Exhibits active listening and excellent comprehension skills. Clearly and concisely expresses thoughts and ideas in verbal or written form. Maintain an open line of communication with providers, patients, and managers to ensure patient needs are appropriately addressed. Selects and uses appropriate communication methods.</li>
<li><b>Critical Thinking and Problem Solving - </b>The ability to handle complex situations in the workplace and calmly develop creative solutions. Work through challenging situations and follow through to resolution. Anticipate patient needs and manage patient expectations of care delivery.</li>
<li><b>Compassion - </b>Exhibits empathy and a desire to take action to address the patient's needs. Communicate with patients in a warm and sincere manner. Have a strong desire to be of service to others.</li>
<li><b>Time Management - </b>The ability to plan your duties ahead of time and leverage technology to work efficiently. Effectively prioritize tasks and manage workload to ensure completion within appropriate timelines.</li>
<li><b>Collaboration - </b>Exhibiting interpersonal skills, working with others, building trust and communication to cultivate the ideal patient experience. Interact and cooperate with diverse multidisciplinary teams to coordinate patient care.
</li>
</ul><div></div><div><b>GENERAL QUALIFICATIONS</b></div>
<div><ul><li> Demonstrated experience managing multiple concurrent projects and priorities.</li></ul>
<ul><li> Strong vendor management experience, including ticket escalation and service performance oversight.</li></ul>
<ul><li> Working knowledge of healthcare operations and workflows (clinical, scheduling, and billing/revenue cycle).</li></ul>
<ul><li> Excellent communication skills&mdash;able to translate between clinical users, leadership, and technical teams.</li></ul>
<ul><li> NextGen experience strongly preferred; experience with other EMR/PM platforms (e.g., Epic, Cerner/Oracle Health, athenahealth, eClinicalWorks, Greenway, Meditech, Allscripts/Veradigm, etc.) is acceptable.</li></ul>
<ul><li> Experience supporting interfaces (HL7), e-prescribing, labs/imaging integrations, and patient portal functionality.</li></ul>
<ul><li> Familiarity with ITSM tools and practices (ServiceNow, Jira Service Management, Zendesk) and change management processes.</li></ul>
<ul><li> Experience with report writers/BI tools (e.g., SQL, SSRS, Power BI, Crystal Reports) and operational dashboards.</li></ul>
<ul><li> Experience in specialty physician practice environments (multi-site, high-volume scheduling, procedure-based workflows).</li></ul><br>
<div></div>
<div><b>EDUCATION AND EXPERIENCE</b></div>
<ul><li> Bachelor&rsquo;s degree in Information Systems, Healthcare Informatics, Business, or related field (or equivalent experience).</li></ul>
<ul><li> 5+ years of progressively responsible experience supporting healthcare applications (EMR/PM and related systems).</li></ul>
<ul><li> 2+ years of people management experience with demonstrated ability to lead, mentor, and retain teams.</li></ul><br>
<div></div>
<div></div><div><b>PHYSICAL REQUIREMENTS</b></div>
<div><div><b>Physical Demands</b></div>
<ul><li>Sitting: Prolonged periods of sitting at a desk and working on a computer: marginal</li>
<li>Heavy lifting: marginal (Moderate lifting (15-20 lbs.): essential</li>
<li>Walking: Must be able to access and navigate each department at the organization's facilities: essential</li>
<li>Pushing/Pulling: marginal</li>
<li>Standing: essential</li>
<li>Repetitive motion: marginal</li>
<li>Reaching: marginal</li>
<li>Bending: marginal</li>
</ul><div><b>Emotional Demands</b></div>
<ul><li>Fast pace: essential</li>
<li>Multiple Stimuli: essential</li>
<li>Intense customer interaction: essential</li>
<li>Frequent change: essential</li>
</ul><div><b>Mental/Sensory Demands</b></div>
<ul><li>Memory: essential</li>
<li>Reasoning: essential</li>
<li>Hearing: essential</li>
<li>Reading: essential</li>
<li>Analyzing: essential</li>
<li>Logic: essential</li>
<li>Verbal communication: essential</li>
<li>Written communication: essential</li>
</ul>
<div></div><div><div><b>BENEFITS (FULL-TIME EMPLOYEES)</b></div>
<ul><li>Health Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>401K Retirement Plan</li>
<li>Life Insurance</li>
<li>Short- and Long-term disability</li>
<li>Profit Sharing</li>
<li>Supplemental Insurance</li>
<li>Education and Tuition Reimbursement funding</li>
<li>Initial Uniform Allowance</li>
<li>Employee Assistance Program (EAP)</li>
<li>Paid Time Off (PTO)</li>
<li>Volunteer Time Off (VTO)</li>
<li>Paid Holidays</li>
</ul><div><div><b>IMPORTANT NOTE</b></div>
<div>The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of duties, responsibilities, and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We thank all applicants for their interest. However, only those selected for an interview will be contacted.</div></div></div></div></div></div><p></p>

IT Applications Support Manager

Charter Next Generation

<p></p><div><div><div><div>At CNG, we are owners. We empower every individual to make a significant impact &mdash; because every moment matters. Whether you&rsquo;re starting your career journey or aiming for the next level, we foster a supportive environment where your contributions are valued and celebrated.<p></p><p><b><i><br>
Why Join CNG?</i></b></p><p><b>
Employee Ownership:</b> Every employee receives equity shares, enabling you to participate in our company's growth and prosperity.</p><p><b>
Work-Life Balance:</b> We support true work-life integration for all CNG employee owners.</p><p><b>
Career Growth:</b> Advance your career within our expanding network of manufacturing facilities with comprehensive training and development programs.</p><p><b>
Purpose-Driven Work:</b> Help create sustainable packaging solutions that reduce food waste and protect our environment for future generations.</p><p><b>
The Role</b></p><p>
From supporting internal teams to developing next-gen materials, our professional roles span strategy, innovation, and purpose. At CNG, you&rsquo;ll do work that matters&mdash;and own it all.</p><p></p><p><b><br>
What You'll Do</b></p><ul><li><b>
Operational Leadership &amp; Lifecycle Management:</b><ul><li>
Manage the full application lifecycle, including operations, maintenance, and support for assigned enterprise applications.</li><li>
Provide operational oversight to ensure team objectives are met and services remain stable and efficient.</li><li>
Execute operational plans derived from the broader IT strategy, focusing on tactical execution.</li><li>
Drive a culture of accountability and continuous improvement within the application support team.</li></ul></li><li><p><b>
Project &amp; Demand Management:</b></p><ul><li>
Identify, resource, and lead key application projects, ensuring they are delivered effectively.</li><li>
Facilitate team problem-solving to address operational and team-related challenges.</li><li>
Collaborate with business users and analysts to capture and prioritize application requirements and needs.</li></ul></li><li><p><b>
Risk, Compliance &amp; Technical Governance:</b></p><ul><li>
Ensure assigned applications comply with all enterprise security and regulatory policies.</li><li>
Maintain a strong understanding of the functional and technical architecture of managed applications to provide expert guidance.</li><li>
Manage risk by identifying potential application failures and implementing mitigation strategies.</li></ul></li><li><p><b>
Financial &amp; Vendor Management:</b></p><ul><li>
Define and manage the operational budget for assigned applications, including tracking spending.</li><li>
Manage operational vendor relationships and ensure Service Level Agreements (SLAs) are met for specific applications.</li><li>
Work across teams on larger vendor management initiatives and software selections.</li></ul></li><li><p><b>
Team Leadership &amp; Stakeholder Influence:</b></p><ul><li>
Manage, coach, and develop team members, including managing performance plans and talent development.</li><li>
Provide guidance to support staff and project team members to build organizational capability.</li><li>
Manage relevant stakeholder relationships, acting as a liaison between technical teams and business units.</li></ul></li><li>
Communicate the value and status of application initiatives to stakeholders effectively.</li></ul><p><b>
What You&rsquo;ll Bring</b></p><p><b>
Essential Qualifications:</b></p><ul><li><ul><li><ul><li>
Bachelor's degree in Information Technology, Computer Science, Business Administration, OR equivalent work experience is important.</li><li>
Minimum of 7&ndash;10 years of experience in IT, with a focus on application management or support.</li><li>
Proven track record of managing complex application lifecycles and operational vendor relationships26.</li><li>
Experience in a leadership or supervisory role, managing team performance and development.</li><li>
Demonstrated experience in project management and budget oversight for functional areas.</li><li>
Technical Acumen: Strong understanding of enterprise application functionality and technical architecture.</li><li>
Operational Excellence: Focus on stability, efficiency, and compliance within the application landscape.</li><li>
Business Acumen: Understanding of business drivers to align application functions with organizational needs.</li><li>
Relationship Management: Ability to collaborate effectively with business users and manage vendor SLAs.</li></ul></li></ul></li></ul><p><b>
Compensation &amp; Benefits</b></p><p><b>
Total Rewards:</b></p><ul><li><b>
Employee Ownership</b> &ndash; Become a company owner day 1!</li><li>
Full medical, dental, and vision insurance upon hire</li><li>
Holiday Pay</li><li>
Paid vacation</li><li>
401(k) with company match</li><li>
Performance-based bonuses</li><li>
Tuition reimbursement</li><li>
Career advancement opportunities across 15+ facilities</li></ul><p><b>
Ready to Own Your Future?</b></p><p>
Join a team where every voice matters, every contribution counts, and every employee shares in our success.</p><p><b>
 </b><i>Charter Next Generation is an Equal Opportunity Employer committed to creating an inclusive environment for all employees.</i></p><p><b>
Learn More About CNG:</b></p><ul><li>
Visit our careers page: cnginc.com/careers</li><li>
Discover our employee ownership program: cnginc.com/careers/employee-ownership</li><li>
See what makes us different: cnginc.com/careers/why-cng</li></ul><p>
#LI-KK1</p><p>
#WeAreCNG</p></div></div></div></div>

Enterprise Application Manager

AppInSnap

<p><b>Position:</b> Application Support Engineer<br/><b>Location:</b> Karachi<br/><b>Experience Required:</b> 2&ndash;4 years<br/><b>Department:</b> IT / Application Support</p><p><b>Job Summary</b></p><p>We are looking for a proactive <b>Application Support Engineer</b> to provide technical and operational support for business-critical applications and banking/transaction systems. The ideal candidate will be responsible for monitoring production systems, troubleshooting issues, supporting deployments, and coordinating with development and external teams.</p><p><b>Key Responsibilities</b></p><ul><li>Provide <b>Level 1 and Level 2 application support</b> for production systems.</li><li>Monitor system performance and troubleshoot application issues.</li><li>Perform <b>SIT/UAT testing</b> and assist in production deployments.</li><li>Maintain and monitor <b>scheduled jobs and system processes</b>.</li><li>Support <b>PR and DR environments</b> for applications.</li><li>Coordinate with <b>development teams and external vendors</b> for issue resolution.</li><li>Analyze logs and system data to identify root causes of incidents.</li><li>Execute <b>SQL queries</b> for data extraction and reporting.</li><li>Provide support for <b>ATM, POS, mobile banking, and transaction systems</b> (if applicable).</li><li>Assist business users with application-related issues.</li><li>Ensure system availability and operational continuity.</li></ul><p><b>Required Skills</b></p><ul><li>SQL and database querying</li><li>Application troubleshooting and monitoring</li><li>Production support processes</li><li>UAT/SIT testing</li><li>Incident handling and resolution</li><li>Basic knowledge of middleware and integrations</li><li>Strong problem-solving skills</li><li>Communication and coordination skills</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience with <b>Oracle / AS400 systems</b></li><li>Banking or fintech application support experience</li><li>Exposure to <b>core banking systems</b></li><li>Understanding of <b>DR/PR environments</b></li><li>Experience with <b>transaction monitoring systems</b></li></ul><p><b>Education</b></p><p>Bachelor&rsquo;s degree in computer science<b>, IT, or related field</b>.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Application Support

Genpact

<p></p><div><div><div>Ready to build the future with AI?<br>
At Genpact, we don&rsquo;t just keep up with technology&mdash;we set the pace. AI and digital innovation are redefining industries, and we&rsquo;re leading the charge. Genpact&rsquo;s AI Gigafactory, our industry-first accelerator, is an example of how we&rsquo;re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies&rsquo; most complex challenges.<br>
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquo;s possible, this is your moment.<br>
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions &ndash; we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.</div><div><br>
Inviting applications for the role of Principal Consultant - .Net Developer<br>
In this role, you will be work as a .Net Developer &amp; SME for BPM related applications<br>
<br>
Responsibilities</div><ul><li>SME / Managerial level support for BPM (.Net) related applications</li><li>Ensuring services are delivered in line with the agreed service level targets.</li><li>Provide escalation point and give focus to addressing possible service delivery issues.</li><li>Identify and facilitate delivery of service improvements.</li><li>Ability to communicate effectively across complex and diverse group of stakeholders.</li><li>Should possess significant experience of delivery, operational business/IT support services in a highly integrated multi-application environment.</li><li>Ability and flexible to work in a virtual environment across multiple time zones.</li><li>Flexible to work in non-standard hours in supporting global production systems.</li><li>Develop strong knowledge repository to ensure retention of knowledge and backup structure within the teams.</li><li>Actively develop team members and direct reports by providing day to day guidance, feedback and on the job coaching.</li><li>Should have in-depth knowledge on following .Net, SQL Server &amp; JavaScript.</li><li>Integrate data storage solutions through APIs on Azure storage, MS SQL, Azure Cache.</li><li>Knowledge of Azure functions, Azure logic apps, Azure Event hub, Azure API gateway.</li><li>Must have experience in troubleshooting issues &amp; provide resolution to the end users under high pressure environments.</li><li>Must have experience in Supporting 24x5 mission critical environments.</li><li>Raise incident / problem tickets as required.</li><li>RCA &ndash; support the provision of root cause analysis and associated problem ticket management.</li><li>Resolve &ndash; provide second-level support for the resolution of incidents / problem tickets.</li><li>Change &amp; Release Management &ndash; support the relevant phases of the change &amp; release management process, adhering to delivery milestones and timelines ... for example &ldquo;Break / Fix&rdquo; testing.</li><li>Provide KT to new team members.</li><li>Proactive monitoring of batch jobs, transactional errors, dashboards, production reporting schedules, database, and Server health.</li><li>Support ad hoc requests from the Business for assistance in discussing / resolving issues not captured under existing Solution Manager tickets, for example knowledge gaps and training.</li><li>Provide support during key periods of business activity, such as month, quarter, and year end activities.</li><li>Attend, participate and contribute in 1:1&rsquo;s, team meetings, Goal Plans and Development Activities.</li><li>Able to demonstrate the use of problem-solving methodologies.</li><li>Able to work within a culturally diverse environment.</li><li>Adaptable and flexible approach to working across global business locations.</li></ul><div>
Qualifications we seek in you!</div><div>
Minimum Qualifications / Skills</div><ul><li>BE, B-Tech, BCA, MCA</li><li>Relevant experience in a recognized software/organization which includes software development life cycle, software support life cycle and managed application support teams.</li></ul>
Preferred Qualifications/ Skills<ul><li>ITIL qualified to foundation level or relevant support experience in an ITIL background.</li><li>Experience of first/second level application support.</li><li>Experience in the use of ITIL toolsets (Service now, JIRA, BMC Remedy)</li><li>Experience in Dot Net, Javascript, jQuery and SQL Server</li></ul><div>
Why join Genpact?<br>
<ul><li>Lead AI-first transformation &ndash; Build and scale AI solutions that redefine industries</li><li>Make an impact &ndash; Drive change for global enterprises and solve business challenges that matter</li><li>Accelerate your career&mdash;Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills</li><li>Grow with the best &ndash; Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace</li><li>Committed to ethical AI &ndash; Work in an environment where governance, transparency, and security are at the core of everything we build</li><li>Thrive in a values-driven culture &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress</li></ul>
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.<br>
Let&rsquo;s build tomorrow together.<br>
<br>
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.<br>
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.</div></div><p></p><p><br>
JobPrincipal Consultant</p><p>
Primary LocationIndia-Bangalore</p><p>
ScheduleFull-time</p><p>
Education LevelBachelor's / Graduation / Equivalent</p><p>
Job PostingFeb 16, 2026, 10:40:49 PM</p><p>
Unposting DateAug 16, 2026, 4:40:49 AM</p><p>
Master Skills ListDigital</p><p>
Job CategoryFull Time</p></div>

Principal Consultant - .Net Developer

ECCO Gulf Majorel Qatar

<div><b>Responsibilities</b>
<ul><li>L1 and L2 Support &ndash; Ensuring timely troubleshooting and problem resolution within SLA
</li><li>Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document
</li><li>Creating and maintaining user manual and admin manuals
</li></ul><p>&bull; Onboarding of New Users (Supporting Application Training) &bull;</p><p>
Working with Cross-Functional Teams
</p><ul><li>Manage stakeholders&rsquo; communication, support change management, manage business demand deliveries
</li><li>Document and communicate assigned work and progress to immediate project team, and management
</li><li>Support the organization&rsquo;s project management policy, practice and methodology
</li><li>Acts as the subject matter expert (SME) for enterprise application support, ensuring architectural integrity, performance optimization, and operational excellence
</li><li>Defines and enforces standards, methodologies, and best practices for application support, change management, and automation across teams
</li><li>Leads process improvement, innovation and automation initiatives
</li><li>Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
</li><li>Leads project task force meetings or work groups for multiple projects. Ensures distribution and documentation of minutes, vendor project correspondence and status reports as required.</li></ul>
<b>Qualification, Experience &amp; Skills</b>
<ul><li>Bachelor in IT or Relevant
</li><li>Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.</li></ul><p><b>
Experience:</b></p><ul><li>Overall 12 years&rsquo; experience in similar skill set.
</li><li>Excellent verbal and written communication skills in English.
</li><li>Proficient verbal and written communication skills in Arabic (Preferred).
</li><li>Excellent customer interaction attitude and behavior
</li><li>Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.
</li><li>Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application Load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.).</li></ul><p><b>
Skills Required.</b></p><ul><li>In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies(Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), OpenText techstack (Content Management, BPM, Application Monitoring Tools)</li></ul></div>

Senior Application Support Specialist Expert

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