application support manager

aramco digital

<div>
 
 
 Job Description:
 
 
 
 
 
 
 The Application Support Manager is responsible for leading and managing the end-to-end support of enterprise business applications across the organization. This includes ensuring operational stability, performance, continuous improvement, and user satisfaction across ERP platforms, CRM systems, productivity solutions, and custom applications. The role encompasses managing application lifecycle operations, major platform support (including ServiceNow and Salesforce), ERP operations (SAP, Oracle ERP), transition and release governance, incident and problem management, and vendor relationships.
 
 
 
 
 
 
 Core Functional Skills:
 
 
 
 
 
 <ul>
 <li>
 
 Application Lifecycle Management:
 
 Oversee the deployment, operation, maintenance, and retirement of enterprise applications, ensuring optimal performance and minimal business disruption.
 </li>
 <li>
 
 Transition &amp; Release Management:
 
 Govern structured application transitions and release deployments ensuring that new systems, updates, and patches are delivered without service degradation.
 </li>
 <li>
 
 ERP Systems Operations:
 
 Lead the day-to-day support and performance management of ERP platforms (SAP, Oracle ERP), ensuring operational continuity for business-critical processes.
 </li>
 <li>
 
 Platform Support Management:
 
 Manage major enterprise platforms such as ServiceNow, Salesforce, and other business applications, ensuring robust support and operational enhancements.
 </li>
 <li>
 
 Custom Application and Platform Support:
 
 Provide technical leadership for internally developed applications and integration platforms, ensuring scalability, resilience, and supportability.
 </li>
 <li>
 
 Incident, Problem, and Change Management:
 
 Drive proactive incident resolution, root cause analysis, and structured change management across application services.
 </li>
 <li>
 
 Vendor and Contract Management:
 
 Manage external vendors delivering application services, ensuring service levels, performance standards, and strategic partnerships are maintained.
 </li>
 <li>
 
 Continuous Improvement:
 
 Monitor application performance, user satisfaction, and operational metrics to identify areas for improvement and innovation.
 </li>
 <li>
 
 Business Stakeholder Engagement:
 
 Act as a strategic partner with business units, translating operational needs into efficient and scalable application support services.
 </li>
 </ul>
 
 
 
 
 
 Experience &amp; Education:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.
 </li>
 <li>
 12+ years of experience in enterprise application support leadership roles, including ERP and major platforms like ServiceNow and Salesforce.
 </li>
 <li>
 Strong technical background across enterprise systems, application integrations, and platform administration.
 </li>
 <li>
 Expertise in ITSM practices for application support operations.
 </li>
 <li>
 Certifications preferred: SAP Certified Associate, Oracle Fusion Cloud certifications, ServiceNow Certified System Administrator, Salesforce Administrator, Microsoft Certified Azure Developer, Java SE Programmer, Python Institute certifications, ITIL Foundation or Practitioner.
 </li>
 </ul>
</div>

Application Support Manager

Coptic Orphans

<div>CRM and Application Support Manager 
Purpose of the Job
The CRM and application support Manager is a key role within the Information Technology department at Coptic Orphans, responsible for tactical operational management of the CRM and application support functions. The incumbent will be responsible for leading and managing the CRM and application support team, managing and tracking all the operational tasks, project planning and delivery, people Management, task assignment, follow-up on all moving pieces in the IS Operation area. The CRM and application support Manager ensures effective inter-departmental communication and seamless project execution. 
Essential Functions and Responsibilities
<ul><li>Design and administer custom solutions on the Force.com platform including configuration, user management, report generation, version planning, licensing, platform upgrades, data modeling, integration, data migration and having a deep architectural understanding of implementing Salesforce for CRM and Commerce.</li><li>
Manage and lead a team of IS administrators, including hiring, training, and performance evaluations.</li><li>
Follow up the effective support to end-users, lead problem solving efforts, ticketing system, website operations and Mobile device management.</li><li>
Develop support processes, service level agreements (SLAs), and escalation procedures to ensure efficient and effective support operations.</li><li>
Design and develop reports, dashboards, and analytics to provide insights into business performance and support data-driven decision-making.</li><li>
Administer salesforce platform's design, document, configuration, maintenance and administration of the Salesforce platform.</li><li>
Lead the successful delivery of Salesforce Cloud and other implementation engagements from a technical standpoint.</li><li>
Performing proactive system monitoring to identify any performance and/or data consistency issues.</li></ul> 
Required Education, Experience, Knowledge and Skills
<ul><li>Bachelor's degree in computer engineering, computer science, information systems management or a related field.</li><li>
8-10 years of relevant professional experience.</li><li>
At least 2 years of experience in a managerial role.</li><li>
Proficient in English, both written and spoken.</li><li>
Strong capabilities in CRM system development and design, with excellent troubleshooting skills.</li><li>
Proven knowledge of Salesforce and Force.com, particularly in heavily customized environments with numerous custom objects, integrations, various declarative automation types, and applications. Must provide clear examples of reverse engineering and simplifying configurations.</li><li>
Proficiency in Salesforce configuration, customization, and data management.</li><li>
Knowledge of Salesforce development (Apex, Visualforce, Lightning components) is a plus.</li></ul> 
Travel and Working requirements
<ul><li>Typical office environment limited to walking, sitting, typing, using telephone and office equipment, and occasional lifting of boxes and luggage.
</li><li>Occasional travel, nationally or internationally, is expected.</li></ul></div>

IS Operation Manager

Vontier

<div>INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)
The Applications Support Manager for MDBS will lead the support, maintenance, and continuous improvement of MDBS &mdash; the sales and franchise operations application used by Matco franchisees. This role is responsible for ensuring high availability, excellent user experience, timely incident resolution, effective change management, and close collaboration with product, development, and franchise stakeholders to maximize system reliability and business value.
This is an on-site role located in Stow, Ohio.
Key responsibilities<ul><li>
Lead and manage the day-to-day application support team that provides Tier 1&ndash;3 support for MDBS used by Matco franchise owners, technicians, and franchise operations staff.</li><li>
Serve as primary escalation point for critical incidents affecting franchise sales, ordering, pricing, commissions, and reporting; coordinate incident response and communicate status to stakeholders.</li><li>
Track, prioritize, and oversee resolution of support tickets and defects using the ticketing system; ensure SLA and KPI targets are met.</li><li>
Own operational procedures for deployment, maintenance windows, backups, monitoring, and rollback for MDBS updates.</li><li>
Collaborate with product managers, business analysts, and franchise operations to translate business requirements into supportable changes and to validate fixes.</li><li>
Manage integrations between MDBS and third-party systems (POS, ERP, payment processors, inventory systems) and work with integration partners to resolve issues.</li><li>
Establish and maintain runbooks, knowledge base articles, troubleshooting guides, and training materials geared to franchise users and support staff.</li><li>
Implement and maintain monitoring, alerting, and observability around MDBS application health, performance, and usage trends.</li><li>
Drive continuous improvement initiatives to reduce incident volume, mean time to resolution (MTTR), and recurring defects.</li><li>
Plan and manage on-call rotations, after-hours support, and incident postmortems; drive remediation and prevention actions.</li><li>
Manage vendor relationships for SaaS components, hosting, or third-party modules used by MDBS; evaluate vendor performance and escalations.</li><li>
Hire, coach, and develop support team members; conduct performance reviews and set team goals.</li><li>
Ensure compliance with relevant data security, privacy, and franchise contractual obligations.</li><li>
Provide regular reporting and dashboards to senior leadership on system health, ticket trends, release readiness, and improvement initiatives.</li></ul>
WHO YOU ARE (Qualifications)
Required qualifications and experience<ul><li>
8+ years of experience in applications support, application management, or technical operations, including at least 5 years in a people-leadership role.</li><li>
Hands-on experience supporting business-critical sales or franchise management systems, ideally in retail, distribution, or franchise networks.</li><li>
Solid understanding of application architectures, integrations (APIs, ETL), databases (SQL), and web/mobile application support.</li><li>
Experience with incident management, change control, release management, and ITIL or similar operational frameworks.</li><li>
Proven ability to lead cross-functional incident response and communicate effectively with technical and non-technical stakeholders, including franchise owners.</li><li>
Strong analytical and problem-solving skills; ability to triage complex issues under pressure.</li><li>
Experience with monitoring and observability tools (e.g., New Relic, Datadog, Splunk) and ticketing/ITSM tools (e.g., Jira Service Management, ServiceNow).</li><li>
Excellent customer service orientation, with demonstrated ability to build trust with franchise partners and internal stakeholders.</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field, or equivalent experience.</li></ul>
Desired skills and certifications<ul><li>
Experience with POS, order management, or commission/compensation systems.</li><li>
Familiarity with cloud hosting platforms (AWS, Azure) and CI/CD pipelines.</li><li>
Knowledge of data privacy, PCI compliance, or franchise contractual requirements.</li><li>
Certifications: ITIL Foundation, PMP or equivalent, SQL certifications, relevant vendor certifications.</li></ul>
Key performance indicators (KPIs)<ul><li>
Mean time to acknowledge and resolve incidents (MTTR).</li><li>
Percentage of incidents resolved within SLA.</li><li>
First-contact resolution rate for Tier 1 support.</li><li>
Number of recurring issues reduced per quarter.</li><li>
System uptime/availability for MDBS (target agreed with stakeholders).</li><li>
Customer satisfaction score (CSAT) from franchisee support interactions.</li><li>
Time to deploy critical fixes and quality of post-release metrics.</li></ul>
Working environment and expectations<ul><li>
Role may require occasional after-hours support and on-call rotation to handle critical incidents impacting franchise sales.</li><li>
Frequent stakeholder communication with franchise operations, product teams, and external vendors.</li><li>
Willingness to travel to regional franchise offices or meetings as needed.</li></ul>
Success profile &mdash; what success looks like in 6&ndash;12 months<ul><li>
Stabilized incident trend with a measurable reduction in repeat incidents and improved MTTR.</li><li>
Clear runbooks, knowledge base, and onboarding materials in place for franchisees and new support hires.</li><li>
Reliable monitoring and alerting configured that detect issues before they affect franchise sales.</li><li>
Strong relationships with franchise stakeholders and a predictable release/change process that minimizes disruption.</li></ul>
#LI-LP1#LI-Hybrid #LI-Onsite #findyourpath #fuelyourpassion
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 13 paid holidays (including 3 floating holidays) per year and paid sick leave.*
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant&rsquo;s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
WHO IS MATCO 
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit www.matcotools.com. 
 
BENEFITS 
Annual bonuses/incentives (depending on position) 
Immediate company benefits (medical, dental, vision, life, etc.) 
401k with company match 
401k defined contribution after 1 year of service 
High level of employee engagement 
Walking path and gym equipment onsite 
Food trucks on site during the summer 
Dress for your day - every day casual/jeans 
Employee discounts 
15 days vacation + 4 floating holidays + 8 paid holidays 
Paid maternity &amp; paternity leave 
Tuition reimbursement 
Student loan payment assistance 
Hybrid work environment (2 days remote) 
Annual Day of Caring for employees to volunteer 
Discounts on tools 
Annual team building events
WHO IS VONTIER 
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.
Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry. 
 
With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com 
 
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. 
 
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. 
 
Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally. 
 
Together, let&rsquo;s power the way the world moves!
&quot;Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law.&quot;</div>

Applications Support Manager

Modupay

<div>
 
 
 About the job
 
 
 
 The Implementation Manager leads end-to-end delivery of payment solutions across card issuing, acquiring, and switching platforms. This is a senior technical role that bridges client needs with internal systems requiring hands-on expertise in payment flows, APIs, core platforms, and production operations, combined with strong stakeholder and delivery management skills.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Implementation &amp; Solution Delivery
 
 
 <ul>
 <li>
 Lead end-to-end delivery of payment solutions: card issuing/acquiring systems, switch integrations, and major enhancements &mdash; from requirements through production go-live.
 </li>
 <li>
 Translate business requirements into scalable technical designs across switching platforms and REST/SOAP API layers.
 </li>
 <li>
 Own the full delivery lifecycle: solution design, system configuration, UAT coordination, and deployment sign-off.
 </li>
 <li>
 Ensure correct handling of transaction flows (authorization, clearing, and settlement) in alignment with Visa, Mastercard, and other applicable scheme rules.
 </li>
 <li>
 Define and track project milestones, proactively escalating risks or blockers to stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Integration &amp; API Management
 
 
 <ul>
 <li>
 Oversee integrations between internal systems and external partners using REST and SOAP APIs, middleware layers, and message brokers.
 </li>
 <li>
 Ensure correct ISO 8583 message parsing, field-level validation, message transformation, and routing logic.
 </li>
 <li>
 Lead troubleshooting of integration failures, ensuring data consistency and end-to-end transaction integrity.
 </li>
 <li>
 Manage API versioning, coordinate deployments across DEV/UAT/PROD environments, and enforce API governance standards.
 </li>
 </ul>
 <li>
 </li>
 
 
 Core Platform &amp; System Management
 
 
 <ul>
 <li>
 Configure and manage core payment platforms (e.g., SmartVista, Euronet, or equivalent) across all functional modules: Front End, Back Office, CMS, Fraud, and API Gateway.
 </li>
 <li>
 Ensure platform stability through proper configuration management, change control, and proactive monitoring.
 </li>
 <li>
 Lead release activities including deployment validation, pre/post-release testing, and rollback planning.
 </li>
 <li>
 Maintain system integrity across interconnected modules, ensuring changes in one area do not adversely impact others.
 </li>
 </ul>
 
 
 
 
 
 Data Analysis &amp; Database Management
 
 
 <ul>
 <li>
 Apply strong SQL skills on Oracle Database (or equivalent) to support production operations:
 </li>
 <li>
 Data validation and reconciliation across systems
 </li>
 <li>
 Root cause analysis for transaction or data discrepancies
 </li>
 <li>
 Query performance review (in coordination with DBAs where applicable)
 </li>
 <li>
 Handle large transaction datasets with care for accuracy, completeness, and auditability.
 </li>
 <li>
 Build and maintain data validation scripts and reconciliation reports to support operational teams.
 </li>
 </ul>
 
 
 
 
 
 Application Deployment &amp; Environment Management
 
 
 <ul>
 <li>
 Oversee deployment activities on application servers (Oracle WebLogic, JBoss, or equivalent), coordinating with DevOps and infrastructure teams.
 </li>
 <li>
 Manage EAR/WAR deployment cycles, environment configuration, and release coordination across the application stack.
 </li>
 <li>
 Ensure environment parity and proper governance between DEV, UAT, and PROD &mdash; preventing configuration drift and unauthorized changes.
 </li>
 <li>
 Define and enforce pre-deployment checklists, deployment runbooks, and post-deployment validation steps.
 </li>
 </ul>
 
 
 
 
 
 Operations, Monitoring &amp; Incident Management
 
 
 <ul>
 <li>
 Monitor system health, transaction throughput, and availability using logs, dashboards, and monitoring tools.
 </li>
 <li>
 Analyze ISO message logs and system traces to proactively detect and resolve issues before they impact clients.
 </li>
 <li>
 Lead incident management end-to-end &mdash; triaging by severity, coordinating resolution, and driving post-incident reviews.
 </li>
 <li>
 Establish and maintain runbooks, escalation paths, and on-call procedures for production support coverage.
 </li>
 <li>
 Proactively identify systemic risks and drive preventive actions to minimize service disruptions.
 </li>
 </ul>
 
 
 
 
 7
 
 . Client &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Serve as the primary point of contact for clients across delivery, change requests, incidents, and ongoing enhancements.
 </li>
 <li>
 Translate complex technical issues into clear, business-friendly communications &mdash; managing expectations with transparency.
 </li>
 <li>
 Conduct regular status reviews, steering meetings, and delivery updates with both technical and executive stakeholders.
 </li>
 <li>
 Drive high client satisfaction by ensuring commitments are met and issues are resolved with urgency and professionalism.
 </li>
 </ul>
 
 
 
 
 
 Vendor &amp; Third-Party Coordination
 
 
 <ul>
 <li>
 Manage relationships with external vendors and technology partners (e.g., BPC Banking Technologies, Euronet Worldwide, scheme bodies).
 </li>
 <li>
 Hold vendors accountable to SLAs &mdash; escalating issues appropriately and ensuring timely resolution.
 </li>
 <li>
 Evaluate third-party solutions and integrations, providing technical assessment and integration oversight.
 </li>
 <li>
 Coordinate scheme certification activities and ensure compliance with network mandates and release cycles.
 </li>
 </ul>
 
 
 
 
 
 Security &amp; Compliance
 
 
 <ul>
 <li>
 Ensure all systems and implementations comply with PCI-DSS requirements and relevant scheme operating regulations (Visa, Mastercard).
 </li>
 <li>
 Oversee secure handling of cardholder data, including encryption standards, CVV/PIN processing controls, and key management practices.
 </li>
 <li>
 Maintain audit readiness and ensure documentation supports both internal and external compliance reviews.
 </li>
 <li>
 Embed security considerations into delivery processes &mdash; from design through production &mdash; rather than treating them as a post-delivery step.
 </li>
 </ul>
 
 
 
 
 
 Continuous Improvement &amp;
 
 
 Optimization
 
 
 <ul>
 <li>
 Identify and drive improvements to system performance, delivery processes, and operational efficiency.
 </li>
 <li>
 Leverage production data, incident trends, and user feedback to surface actionable recommendations.
 </li>
 <li>
 Own KPI reporting across key metrics: SLA adherence, system availability, transaction success rate, and time-to-resolve.
 </li>
 <li>
 Conduct structured post-implementation reviews (PIRs) and translate learnings into process improvements.
 </li>
 </ul>
 
 
 
 
 
 Documentation &amp; Knowledge Management
 
 
 <ul>
 <li>
 Maintain comprehensive documentation for system configurations, integration specifications, runbooks, and troubleshooting guides.
 </li>
 <li>
 Ensure knowledge transfer to operations teams prior to go-live, with formal operational readiness sign-off.
 </li>
 <li>
 Champion documentation culture across the team &mdash; ensuring tribal knowledge is captured and accessible.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.
 </li>
 <li>
 8&ndash;10 years of experience in payments, banking technology, or financial systems.
 </li>
 <li>
 Strong experience with payment systems (issuing, acquiring, switching).
 </li>
 <li>
 Hands-on experience with APIs, system integration, and production environments.
 </li>
 <li>
 Solid SQL knowledge (Oracle or similar databases).
 </li>
 </ul>
 
 
</div>

Application Implementation Manager

Global-e

<div>Global-e (Nasdaq: GLBE) is the world&rsquo;s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience. Our end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family.
We are looking for a Technical/Application Support Team Lead to join our Technical Support Team in Atlanta. This team is responsible for providing support and service to Global-e's merchants, as well as being an internal technical focal point.
You will be responsible for day-to-day management of our Application Support Engineers, ensuring that production issues are resolved quickly and professionally.
Responsibilities<ul><li>
Manage the application support engineers, providing line management, mentoring and engagement.</li><li>
Establish work procedures and policies according to department standards.</li><li>
Set, monitor, and manage team targets to ensure KPI and SLA achievement.</li><li>
Ensure ticket queues are managed effectively across Zendesk and JIRA.</li><li>
Raise support-related concerns, issues, and improvement feedback to management.</li><li>
Promote self-service plans to reduce inbound ticket volume.</li><li>
Provide technical support to customers and serve as an escalation point both internally and externally.</li><li>
Handle any escalations that require immediate attention from management.</li><li>
Work collaboratively and cross-functionally with other departments.</li><li>
Present team performance reports and conduct team member performance evaluations.</li><li>
Maximize productivity and ensure the team is highly motivated.</li></ul> 
Requirements:
 
<ul><li>3+ years of experience in an Application Support Lead/Managerial role.</li><li>
Experience in people management and technical direction.</li><li>
Demonstrable experience of leading a successful team with the ability to motivate and deliver results on a consistent basis.</li><li>
Experience in providing services to agreed SLA's/OLA's.</li><li>
Experience in Problem and Incident Management according to ITIL standards.</li><li>
Ability to work in a fast-paced environment.</li><li>
Experience with managing root cause analysis and incident reports.</li><li>
Excellent interpersonal and communication skills.</li><li>
Experience working in customer service environments, with a strong understanding of customer support standards and service-oriented communication.</li><li>
Prior development experience or previous experience in an eCommerce environment is a strong advantage.</li></ul>
This is a hybrid role and requires in-office presence 3x a week at our Atlanta, GA office.
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life</div>

Application Support Team Lead

Citi

<div><div><div>Job Req Id:</div>
<div>26949917</div>
</div><div><div>Location(s):</div>
<div>Irving, Texas, United States</div>
</div><div><div>Job Type:</div>
<div>On-Site/Resident</div>
</div><div><div>Posted:</div>
<div>Apr. 13, 2026</div></div></div>
 <div><h2 class="jobSectionHeader">Discover your future at Citi</h2>
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.
<h2 class="jobSectionHeader">Job Overview</h2>
The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. 
 
Responsibilities:<ul><li>
The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.</li><li>
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.</li><li>
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.</li><li>
Act as a liaison between users/traders, interfacing internal technology groups and vendors</li><li>
Participates in disaster recovery testing</li><li>
Participate in application releases, from development, testing and deployment into production.</li><li>
Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.</li><li>
Considers implications of the application of technology to the current environment.</li><li>
Analyzes applications to identify risks, vulnerabilities and security issues.</li><li>
Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.</li><li>
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.</li><li>
Exchanges ideas and information</li><li>
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.</li><li>
Performs other duties and functions as assigned in a concise and logical manner.</li><li>
Has the ability to operate with a limited level of direct supervision.
</li><li>Can exercise independence of judgement and autonomy.
</li><li>Acts as SME to senior stakeholders and /or other team members.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul>
Qualifications:<ul><li>
3-5 years' experience</li><li>
Good hands-on experience on the following</li><li>
Unix, Shell/ Python scripting</li><li>
Oracle, Oracle Golden Gate and Mongo DB</li><li><div>
Hands-on experience or strong exposure preferred with:</div><ul><li>Monitoring and observability tools: ITRS Geneos, AppDynamics, ELK, Grafana</li><li>Messaging technologies: Kafka, TIBCO EMS</li><li>Container platforms: OpenShift</li></ul></li></ul><div></div>
Education:<ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul>
-
Job Family Group:
Technology
-
Job Family:
Applications Support
-
Time Type:
Full time
-
Primary Location:
Irving Texas United States
-
Primary Location Full Time Salary Range:
$76 230,00 - $106 370,00 
In addition to salary, Citi&rsquo;s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental &amp; vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Anticipated Posting Close Date:
abr 20, 2026
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Applications Support - Officer

On Hire

<div>IT Application Manager
A leading Company in Tobacco industry is seeking a IT Application Manager to oversee the development, implementation, and maintenance of enterprise applications that support the business objectives. The role involves managing application lifecycle processes, collaborating with cross-functional teams, and ensuring the smooth operation of the company&rsquo;s software systems.
This position requires strong leadership skills, technical expertise, and the ability to drive projects to completion, while maintaining a focus on improving efficiency and reducing downtime.
Key Responsibilities:<ul><li>
Manage the deployment, maintenance, and support of business applications.</li><li>
Coordinate with vendors and IT teams to ensure application functionality and performance.</li><li>
Lead application development projects, from requirements gathering to implementation.</li><li>
Develop and enforce application management processes and best practices.</li><li>
Identify opportunities for automation and improved workflows.</li><li>
Ensure compliance with industry regulations and internal policies.</li><li>
Provide technical guidance and support to the IT team and end-users.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>
Minimum of 5 years experience in application management or a related IT managerial role.</li><li>
Strong knowledge of enterprise applications, software development lifecycle, and IT service management.</li><li>
Proven experience managing cross-functional teams and coordinating with vendors.</li><li>
Familiarity with ERP, CRM, or other business applications is preferred.</li><li>
Excellent problem-solving and communication skills.</li><li>
Experience in project management and process improvement methodologies.</li><li>
SAP modules &quot; SD, PP, HCM, FICO, and PM.&quot;
</li><li>Experience in project implementation.</li></ul> 

Benefits 
Attractive Package</div>

IT Application Manager

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