application support manager

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
 </li>
 <li>
 Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
 </li>
 <li>
 Serve as the primary escalation point for application issues affecting end-users and business continuity.
 </li>
 <li>
 Define, monitor, and report on SLAs, KPIs, and service performance metrics.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
 </li>
 <li>
 Maintain a knowledge base for common application issues and resolutions.
 </li>
 <li>
 Implement and maintain application performance monitoring tools.
 </li>
 <li>
 Proactively identify and resolve performance bottlenecks.
 </li>
 <li>
 Ensure security, data integrity, and compliance of supported applications.
 </li>
 <li>
 Lead, mentor, and develop a team of application support specialists and analysts.
 </li>
 <li>
 Allocate resources effectively to meet business needs and shift coverage.
 </li>
 <li>
 Promote a culture of customer service, accountability, and continuous improvement.
 </li>
 <li>
 Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
 </li>
 <li>
 Participate in audits, business continuity planning, and disaster recovery testing.
 </li>
 <li>
 Maintain logs, reports, and documentation as per IT governance requirements.
 </li>
 <li>
 Collaborate with cross-functional teams, including development, operations, and security teams.
 </li>
 <li>
 Act as a bridge between technical teams and management to ensure effective communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
 </li>
 <li>
 6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
 </li>
 <li>
 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
 </li>
 <li>
 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
 </li>
 <li>
 Deep understanding of banking applications environment is a must.
 </li>
 </ul>
 
 
</div>

Application Support Associate Manager

AT&T

<div>Job Description:<h1 class="jobSectionHeader">
First Level Technical Manager &ndash; Application Development &amp; Support</h1>
We are seeking a dynamic and experienced First Level Technical Manager to lead a high-performing team in designing, developing, deploying, and supporting modern, scalable enterprise applications. The ideal candidate will have 10+ years of experience spanning a broad range of technologies&mdash;including backend, front-end, messaging, cloud infrastructure, containers, databases, AI/ML, and UNIX/Linux environments&mdash;and a proven track record of technical leadership and application support. This role requires hands-on technical expertise, proficiency in all phases of the Software Development Lifecycle (SDLC), and a passion for innovation, stability, and team growth.<h2 class="jobSectionHeader">
Key Responsibilities:</h2><ul><li>
Lead, mentor, and inspire a multidisciplinary agile teams through all phases of SDLC: requirements gathering, architecture, design, development, testing, deployment, and ongoing application support.</li><li>
Own the delivery and operational stability of multiple business-critical applications, ensuring high availability, rapid incident response, root cause analysis, and continuous service improvement.</li><li>
Collaborate closely with engineers, architects, data scientists, product managers, QA, support, and business stakeholders to define requirements and architect solutions leveraging backend, front-end, cloud, messaging, and AI/ML technologies.</li><li>
Champion best practices in coding, testing, DevOps, CI/CD, cloud-native application development, and production support.</li><li>
Drive the adoption of monitoring, logging, alerting, and observability tools to proactively manage application health, performance, and user experience.</li><li>
Guide the integration of messaging and event-driven solutions (e.g., Kafka, RabbitMQ, JMS) for distributed systems.</li><li>
Ensure comprehensive system and process documentation, effective knowledge sharing, and reproducibility of solutions and support procedures.</li><li>
Foster a culture of innovation, continuous learning, and professional growth within the team.</li><li>
Communicate status, risks, incidents, and opportunities clearly to stakeholders and senior management.</li><li>
Support the hiring, onboarding, and professional development of new team members. Coaching, mentoring and performance management of team-Set clear performance goals, develop skills within the team, and foster a collaborative and customer-focused culture</li></ul><h2 class="jobSectionHeader">
Technical Skills:</h2><ul><li>
8+ years in enterprise application development, application modernization, technical leadership, and application support.</li><li>
Proficiency in all phases of the SDLC and a strong track record supporting production applications.</li><li>
Expertise in backend technologies (Java/J2EE, Spring Boot, Node.js, .NET, or similar enterprise frameworks).</li><li>
Familiarity with front-end technologies (Angular, React, Node.js, or similar frameworks).</li><li>
Deep hands-on experience with any of the cloud platforms preferably Azure and containerization (Docker, Kubernetes).</li><li>
Proven experience with messaging and event-driven frameworks (Kafka, RabbitMQ, JMS, ActiveMQ).</li><li>
Strong skills in RDBMS (Oracle, MySQL, PostgreSQL) and NoSQL (MongoDB, DocumentDB, Redis).</li><li>
Proficiency with build tools (Maven, Gradle, NPM), distributed version control (Git, GitHub, Bitbucket), and CI/CD automation (Jenkins, GitLab CI, Azure DevOps).</li><li>
Experience with application monitoring, logging, and observability tools (ELK/EFK stack, Dynatrace, Prometheus, Grafana).</li><li>
Familiarity with UNIX/Linux environments is required.</li></ul>
Good-to-Have:<ul><li>
Experience with popular application servers (Tomcat, WebLogic, JBoss, Glassfish).</li><li>
Knowledge of serverless architectures and Infrastructure-as-Code (Terraform, CloudFormation).</li><li>
Experience designing and supporting highly transactional, distributed SaaS applications.</li></ul><h2 class="jobSectionHeader">
Leadership &amp; Process Skills:</h2><ul><li>
Experience managing agile teams, conducting performance reviews, and supporting team development.</li><li>
Strong communication, documentation, and stakeholder management skills.</li><li>
Commitment to continuous improvement, innovation, and ongoing learning.</li><li>
Ability to drive a culture of operational excellence and customer focus.</li></ul>
 Familiarity with process management tools (JIRA, Confluence) and BPMN frameworks (e.g., Camunda).<ul><li>
Certifications in Java, Cloud, or AI/ML.</li></ul><h2 class="jobSectionHeader">
Qualifications:</h2><ul><li>
Bachelor&rsquo;s or master&rsquo;s degree in computer science or a related field.</li><li>
Prior experience in a technical management or team lead role is highly preferred.</li></ul>
Weekly Hours:
40
Time Type:
Regular
Location:
Hyderabad, India
It is the policy of AT&amp;T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&amp;T will provide reasonable accommodations for qualified individuals with disabilities. AT&amp;T is a fair chance employer and does not initiate a background check until an offer is made.</div>

Manager-Technology

بنك التعمير والإسكان HD Bank

<div>
 
 
 
 Application Architecture Unit Manager
 
 
 
 
 
 Job Summary:
 
 
 
 The role is focusing on leading the design and development of scalable, secure, and efficient application architectures that align with the organization's technology strategy and business goals.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Develop and implement an overarching application architecture strategy that aligns with the company&rsquo;s business objectives and technology vision.
 </li>
 <li>
 Provide technical leadership and direction for application development teams, ensuring adherence to architectural principles, best practices, and industry standards.
 </li>
 <li>
 Collaborate with other senior technical leaders (e.g., CTO, CIO) to shape the organization&rsquo;s digital transformation strategy and roadmap.
 </li>
 <li>
 Lead the architectural review process, ensuring architectural decisions are well-documented and communicated.
 </li>
 <li>
 Oversee the design and implementation of scalable, secure, and high-performance application architectures across various business domains.
 </li>
 <li>
 Evaluate and recommend appropriate technologies, tools, frameworks, and platforms for building and deploying applications.
 </li>
 <li>
 Ensure that applications are designed to meet functional, non-functional, and security requirements, including performance, availability, and compliance.
 </li>
 <li>
 Foster collaboration between cross-functional teams, including product management, engineering, DevOps, security, and business stakeholders.
 </li>
 <li>
 Promote a culture of continuous improvement, encouraging innovation, knowledge sharing, and adherence to best practices.
 </li>
 <li>
 Define and enforce application architecture standards, policies, and guidelines to ensure consistency and quality across all projects.
 </li>
 <li>
 Monitor and evaluate the performance of existing systems, identifying opportunities for optimization and improvement.
 </li>
 <li>
 Ensure alignment with enterprise architecture principles and work closely with infrastructure and security teams to ensure integration and compliance.
 </li>
 <li>
 Identify potential risks related to system performance, security, scalability, and availability, and work proactively to mitigate these risks.
 </li>
 <li>
 Provide expertise in troubleshooting complex technical issues and offer solutions to resolve application-related challenges.
 </li>
 </ul>
 
 
 
 
 
 Job Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, Engineering, or a related field.
 </li>
 <li>
 8+ years of experience in software development, with at least 3 years in a leadership role focused on application architecture.
 </li>
 <li>
 Proven track record of successfully designing and implementing large-scale, enterprise-level applications.
 </li>
 <li>
 In-depth knowledge of modern application architecture patterns (e.g., microservices, event-driven architecture, serverless, etc.).
 </li>
 <li>
 Extensive experience with cloud platforms (AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).
 </li>
 <li>
 Experience with enterprise integration, API management, and service-oriented architectures (SOA).
 </li>
 </ul>
 
 
</div>

Application Architecture Unit Manager

Flora Food Group

<div><div>About Flora Food Group

We offer consumers a compelling choice in four growing categories: butters and spreads, creams, liquids and cheeses. We hold leadership positions in many of the 100 countries we operate in, with iconic brands including Flora, Becel+ProActiv, Blue Band, Country Crock, I Can't Believe It's Not Butter, Rama, and Violife, together with our local brands and Professional business.

Global branded food champion Flora Food Group, offers the next generation of delicious, natural, nutritious food. Our products are more affordable and more sustainable than their dairy equivalents.</div> 
About the position

Location: Bengaluru

Hybrid

We are seeking a highly skilled and digitally savvy Application &amp; Data Manager to lead the implementation, management, optimization, and continuous improvement of workplace applications and systems, with a strong focus on Workplace Management Systems (for example Axxerion, ServiceNow, Planon, The Office App etc) integrated platforms. This role is pivotal in ensuring seamless system performance, data integrity, and user experience across global sites.

You will be responsible for the technical and functional ownership, structure for digital systems and application, implementation planning, project delivery, integration with other internal Flora Food Group corporate systems and stakeholder engagement for workplace technology solutions. The ideal candidate is a proactive problem-solver with a sharp eye for data, excellent communication skills, and a passion for digital workplace innovation. 


So, what does it take to be successful in this role? 

<ul>
<li>Technical Leadership &amp; System Ownership
<ul>
<li>Manage workplace platforms (e.g., Axxerion, ServiceNow, Planon, The Office App) ensuring optimal configuration, uptime, and user support</li>
<li>Lead end-to-end implementation and upgrade projects, including planning, testing, rollout, and training</li>
</ul>
</li><li>Data-Driven Decision Support
<ul>
<li>Build and maintain dashboards and reports using tools like Power BI and Excel</li>
<li>Ensure data accuracy, consistency, and compliance across systems to support strategic decisions</li>
</ul>
</li><li>Cross-Functional Collaboration &amp; Stakeholder Engagement
<ul>
<li>Act as the primary contact for global stakeholders, aligning system capabilities with business needs</li>
<li>Collaborate with IT, HR, Procurement, Facilities, Safety, and vendors for seamless integration and data flow</li>
</ul>
</li><li>Problem Solving &amp; Continuous Improvement
<ul>
<li>Troubleshoot system issues, conduct root cause analysis, and implement long-term solutions</li>
<li>Drive digital innovation and process improvements in workplace technology</li>
</ul>
</li><li>Documentation &amp; Governance
<ul>
<li>Develop and maintain system roadmaps, SOPs, training materials, and user documentation</li>
<li>Ensure structured governance and support for global users and administrators</li>
</ul>
</li></ul>Looking for an experience of 5 to 10 years. 


What's next

If this position sounds interesting, please hit the apply button now! The deadline to apply is the 2nd Nov. The first interview will take place on the 3rd Nov or before that based on the shortlist, the 2nd Interview will be on the 4th Nov or before that and the final interview will be 3 days after. 


#LI-KC1<div> 
We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles.

Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.

No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.</div></div>

Application & Data Manager - Workplace & Travel Services

Lana Al Arab Contracting

Key Skills Required: &#9989; Operating Systems: RHEL 8/9, RHEL HA, Windows Data Center 2019/2022 (with clustering) &#9989; Virtualization: ESXi, VMware vSphere 8, vCentre, SRM Standard &#9989; MQ: MQ v9, MQ IPT, MQ Clustering, IBM License Manager &#9989; Monitoring Tools: Dynatrace &#9989; Scripting: Python, Shell, Perl &#9989; Swahili language proficiency is an advantageJob Type: Full-timeLanguage:<ul><li>Swahili (Preferred)</li></ul>

Application Support

Apple

<div>Imagine what you could do here. At Apple, we believe new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don&rsquo;t just create products - they create the kind of wonder that&rsquo;s revolutionised entire industries. It&rsquo;s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple Operations and Supply Chain delivers to customer promise with revolutionary precision, accuracy and at an immense scale. At the heart of that revolution precision, accuracy and scale are best in class processes and systems. We are looking for an Application Support Engineer to lead the Automation for Global Support, who would be responsible for modernising Support planning and execution using intelligent tools and would be hands-on. This role is perfect for an individual contributor who thrives at the intersection of support process and platform engineering.
 
 
Description 
 
We are looking for an Application Support Engineer to architect smarter, faster, and self-sufficient support processes and systems. Key responsibilities include : - Work in a high-trust environment with technical leadership. - Work in strategic, tactical, and operational capacity to improve quality and speed of Application Support - Lead innovation in support with cutting-edge AI and LLM-powered tools. - Work on impactful challenges, following up on issues to ensure root cause and corrective action. Invoke crisis management for critical incidents. - Act as technical lead during critical incidents for fast resolution, root cause clarity, and system hardening. - Influence developer and application teams to shift support left, instrument apps, build diagnostics, and integrate telemetry early. - Contribute to build smart support tools: AI/ML summarisers, chatbots, ticket intelligence engines, and knowledge search systems. Integrate LLM-based agents into workflows for automation. - Develop automation for auto-triage, self-healing, and real-time diagnostics. - Enhance observability platforms for early anomaly detection, enriched alerts, and predictive support. - Create scalable play-books and support-as-code tooling for improved operational readiness and knowledge reuse. Partner with Business and technical teams to deliver support and manage incidents.
 
 
Minimum Qualifications 
<ul><li>
8+ years of experience in Enterprise Application Support Management
</li><li>Experience in handling observability/monitoring tools (PagerDuty, Data-dog, Prometheus, Splunk)
</li><li>Hands-on experience with Java, Python or other scripting languages, REST APIs
</li><li>Excellent verbal and written communication skills, attention to detail and the ability to communicate at all organizational levels
</li><li>Bachelor&rsquo;s or Masters degree in Engineering specialising in Computer Science or IT
</li></ul> 
Preferred Qualifications 
<ul><li>
Problem Solving techniques for issue resolution
</li><li>Ability to communicate clearly and professionally with our business partners on the status of production issues and resolution strategy. Excellent interpersonal and problem solving skills required to serve diverse customer base and deal effectively with escalating issues
</li><li>Ability to combine technology with a support mindset to lead automation, observability, and shift-left processes.
</li><li>Experience working with best-in-class processes of IT service management while working on complex IT systems landscape in a global organisations.
</li><li>Ability to develop smart support tools using LLM, summarisers, and self-serve diagnostics and search interfaces using natural language processing
</li><li>Experience building Tableau dashboards for reporting and metrics.
</li><li>Deep analytical skills, systems thinking, and the ability to turn support problems into scalable engineering solutions collaborating across engineering, monitoring, and portfolio teams.
</li><li>Able to drive cross-functional communications required to serve diverse customer base and deal with escalations efficiently.
</li><li>Understanding in Supply Chain domain (or) Support delivery process and tools.
</li>Past experience in Service Now for Incident Management. 
<li>
</li></ul> 
 
Submit CV</div>

Application Support Engineer (WW Operations Business Process Reengineering)

Nejoud Restaurant Management Company

Responsible for planning, coordinating, and managing all activities related to the implementation, maintenance, and support of business and clinical applications within the organization. Ensures projects are delivered on time, within scope, and aligned with organizational goals.Key Responsibilities:<ul><li>Manage end-to-end application implementation, upgrades, and integrations.</li><li>Coordinate with vendors, internal teams, and end-users for smooth project execution.</li><li>Gather and document user requirements and translate them into functional specifications.</li><li>Monitor project timelines, risks, and deliverables.</li><li>Provide ongoing support, troubleshooting, and training to end-users.</li><li>Maintain documentation, configuration records, and change logs.</li><li>Ensure data integrity, compliance, and system security.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>Experience in application project coordination or management.</li><li>Strong understanding of software implementation lifecycles.</li><li>Excellent communication, documentation, and stakeholder management skills.</li><li>Ability to prioritize tasks and manage multiple projects simultaneously.</li></ul>Job Type: Full-timePay: From KD500.000 per month

Application Coordinator

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