application support manager

<div><p><b>Summary / Objective:</b><br>
The Application Support Manager is responsible for the daily operations, stability, and continuous improvement of enterprise applications supporting PSW/MHS health plan operations. This role oversees incident, problem, and change management for applications, ensures service levels are met, and drives operational reliability, release readiness, and vendor performance. The manager establishes ITIL-aligned practices and enforces HIPAA-compliant operational controls for systems processing PHI.</p>
<div><b>
Essential Functions:</b><br>
<ul><li>Oversee day-to-day application operations, including Level 2/3 triage, escalations, and on-call support for business-critical applications (claims, credentialing, member services, provider operations, data exchange).</li><li>Implement and continually improve ITIL practices for incident, problem, change, request, knowledge, and service level management; standardize runbooks and value streams.</li><li>Monitor application performance and availability; lead root cause analysis and corrective actions to reduce repeat incidents and technical debt.</li><li>Coordinate with Security, Infrastructure, Data, and vendor teams to plan and execute releases, patches, and configuration changes with minimal risk and downtime.</li><li>Maintain non-production and production environment readiness, ensuring appropriate separation of duties and compliance with security policies.</li><li>Manage day-to-day vendor performance for application support and hosted services; track SLAs, KPIs, and contract deliverables; drive escalations to closure.</li><li>Serve as a partner for business owners to align road maps and prioritize demand using transparent intake and scoring.</li><li>Implement operational controls aligned to HIPAA Privacy/Security/Breach Notification Rules; maintain support artifacts for audits.</li><li>Ensure knowledge articles and tickets capture sufficient evidence for SLAs, change approvals, and compliance reporting.</li><li>Lead, coach, and develop the application support team; define roles, set objectives, mentor on ITIL practices, and foster a culture of continuous improvement.</li></ul></div>
<div><b>
Knowledge/Skills/Abilities:</b><br>
<ul><li>Strong understanding of ITIL/ITSM practices (incident, problem, change, request, knowledge, service level management).</li><li>Service orientation and ability to communicate technical issues in business terms.</li><li>Operational excellence in runbooks, measurable SLAs/OLAs, and continuous improvement.</li><li>Risk and compliance awareness, especially regarding HIPAA security safeguards and audit evidence requirements.</li><li>Strong organizational, time management, and prioritization skills.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency with ITSM tools (e.g., Halo, ServiceNow, Jira), monitoring/alerting, version control, and knowledge base systems.</li></ul></div><div><b>
Required Education and/or Work Experience:</b><br>
<ul><li>Bachelor&rsquo;s degree in Information Systems, Computer Science, Engineering, or a related field; OR a minimum of four (4) additional years of directly relevant professional experience in place of the degree.</li><li>5+ years in application support/IT operations, including 2+ years in a team lead or manager role.</li><li>Demonstrated experience with ITIL/ITSM practices; ITIL 4 Foundation (or higher) preferred.</li><li>Experience operating business-critical applications with integrations, monitoring/alerting, and release coordination.</li><li>Proven ability to analyze system issues, drive root cause analysis, and implement preventive actions.</li></ul></div>
<div><b>
Preferred Education and/or Work Experience:</b><br>
<ul><li>Experience in healthcare payer/provider environments with ePHI and HIPAA operational controls.</li><li>Exposure to Agile/DevOps frameworks.</li><li>Vendor/SaaS operations management experience.</li></ul></div>
<div><b>
Required Certificates, Licenses and Registrations:</b><br>
<ul><li>ITIL 4 Foundation certification preferred.<b><br>
</b></li></ul></div><p></p><p><i>*PSW does not typically hire at the top of the pay range *</i></p><p><b>
Benefits:</b></p>
<ul><li>
401(k)</li><li>
401(k) matching</li><li>
Dental insurance</li><li>
Disability insurance</li><li>
Flexible Spending Account (FSA)</li><li>
Health Savings Account (HSA)</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Tuition reimbursement</li><li>
Vision insurance</li></ul></div>

Application Support Manager

ITWORX

<div><p>Project Manager (Support) | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p><b>Job Purpose</b></p>
<p>To ensure <b>end-to-end governance of SLAs and Incident Management</b> for business-critical applications, guaranteeing service availability, rapid incident resolution, and compliance with agreed service targets while minimizing business disruption and driving continuous service improvement.</p>
<p>This role acts as the <b>central authority for SLA performance, major incident coordination, and vendor accountability</b> across all application services.</p>
<p><b>﻿</b><b>Key Responsibilities</b></p>
<p><b>1. SLA Management &amp; Governance</b></p>
<ul><li>Define, review, and enforce <b>Service Level Agreements (SLAs), OLAs, and KPIs</b> aligned with business needs</li>
<li>Monitor SLA performance and proactively address breaches and risks</li>
<li>Lead periodic SLA reviews with business stakeholders and vendors</li>
<li>Ensure service catalog and SLA definitions remain updated and relevant</li>
<li>Drive service performance reporting (availability, response, resolution, uptime)</li><br>
</ul><p></p><br>
<p><b>2. Incident, Major Incident Management and Problem Management</b></p>
<ul><li>Own <b>end-to-end incident management lifecycle</b> (logging, prioritization, escalation, resolution, closure) [Applicatio...Procedure | Outlook]</li>
<li>Lead <b>Major Incident (P1/P2) bridge calls and war rooms</b> and coordinate all resolver teams</li>
<li>Ensure rapid service restoration through clear prioritization and direction</li>
<li>Maintain communication governance (internal + business communication cadence)</li>
<li>Conduct <b>Post-Incident Reviews (PIR)</b> and track corrective actions</li>
<li>Own Problem Management and RCAs from initiation till closure.</li><br>
</ul><p></p><br>
<p><b>3. Vendor &amp; Third-Party Management</b></p>
<ul><li>Govern vendor performance against contractual SLAs and support obligations</li>
<li>Act as the <b>single point of escalation</b> for vendor-related incidents and SLA breaches</li>
<li>Review vendor deliverables, incident reports, and root cause analysis (RCA)</li>
<li>Ensure vendors comply with incident communication and escalation protocols</li><br>
</ul><p></p><br>
<p><b>4. Service Performance &amp; Reporting</b></p>
<ul><li>Produce executive-level dashboards for:</li>
<li>SLA compliance</li>
<li>Incident trends &amp; volumes</li>
<li>MTTR / MTTA</li>
<li>Availability metrics</li>
<li>Identify recurring issues and initiate <b>problem management actions</b> to reduce incidents</li>
<li>Support data-driven decision making for service improvement</li><br>
</ul><p></p><br>
<p><b>5. Process Governance &amp; Continuous Improvement</b></p>
<ul><li>Establish and maintain <b>standard operating procedures (SOPs)</b> for incident and SLA management</li>
<li>Drive transition from <b>reactive incident handling to proactive prevention</b></li>
<li>Ensure compliance with ITSM processes (Incident, Problem, Change)</li>
<li>Lead continuous improvement initiatives for support operations</li><br>
</ul><p></p><br>
<p><b>6. Stakeholder Management</b></p>
<ul><li>Act as the <b>primary interface between Business, IT, and Vendors</b></li>
<li>Provide clear communication during major incidents and service outages</li>
<li>Align service delivery with business priorities and critical services</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><p><b>Qualifications &amp; Experience</b></p>
<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li>
<li>ITIL Expert and Certified.</li>
<li>7&ndash;10 years in <b>Application Support / IT Operations</b></li>
<li>Minimum 5 years in <b>Incident Management or SLA Governance role</b></li>
<li>ITIL Certification (preferred)</li>
<li>Experience in <b>ServiceNow or similar ITSM tools</b></li><br>
</ul><p></p><br>
<p><b>Core Competencies</b></p>
<ul><li>Strong <b>Incident Command &amp; Crisis Management</b></li>
<li>SLA/KPI Governance and Performance Management</li>
<li>Vendor &amp; Contract Management</li>
<li>Analytical &amp; Reporting Skills</li>
<li>Stakeholder Communication (Executive-Level)</li>
<li>Process Design &amp; ITSM Governance</li><br>
</ul><p></p><br>
<p><b>Key KPIs</b></p>
<ul><li>SLA Compliance (%)</li>
<li>Mean Time to Resolve (MTTR)</li>
<li>Major Incident Resolution Time</li>
<li>Number of Recurring Incidents</li>
<li>Vendor SLA Adherence</li>
<li>Customer Satisfaction (CSAT)</li><br>
</ul><p></p><br>
<p><b>Role Interfaces</b></p>
<ul><li>Application Support (L1 / L2 / L3 Teams)</li>
<li>Infrastructure &amp; Network Teams</li>
<li>Business Service Owners</li>
<li>External Vendors / Partners</li>
<li>ITSM / ServiceNow Team</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 2 weeks ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>KSA</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2152</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>7&ndash;10 years in Application Support / IT Operations Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Managerial</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li></ul></div></div></div></div></div></div></div><p></p>

Project Manager (Support)

<div><p>Application Support Lead - L2 | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p><b>Brief Job / Project Description:</b></p>
<ul><li>The Application Support L2 Lead is responsible for leading the Level 1 support function across a diverse portfolio of enterprise and guest-facing digital platforms. This role ensures 24/7 operational support, proactive monitoring, incident handling, and service continuity for critical systems including CMS, CRM, integrations, cloud platforms, mobile applications, and IoT solutions.</li>
<li>The L1 Lead acts as the <b>first line of leadership and escalation</b>, ensuring adherence to SLAs, operational excellence, and seamless collaboration with L2/L3 teams, vendors, and business stakeholders.</li>
</ul><p><b>Key Responsibilities:</b></p>
<ul><li>L1 Operations Leadership</li>
<li>Incident &amp; Request Management</li>
<li>Monitoring &amp; Service Assurance</li>
<li>Shift &amp; Coverage Management</li>
<li>Cross-Team Coordination</li>
<li>Knowledge &amp; Documentation Management</li>
<li>Reporting &amp; Performance Management</li>
</ul><p><b>Deliverables / Expected Outcomes:</b></p>
<ul><li>Incident &amp; SLA Management</li>
<li>System Availability &amp; Monitoring</li>
<li>L1 Operations &amp; Coverage</li>
<li>Ticket Quality &amp; Knowledge Management</li>
<li>Reporting &amp; KPIs</li>
<li>Continuous Improvement</li>
<li>Stakeholder &amp; Vendor Coordination</li>
<li>Audit &amp; Compliance</li><br>
</ul></div><p></p><br>
<div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><p><b>Mandatory Technical Skills:</b></p>
<ul><li>Strong experience in supporting enterprise-scale applications.</li>
<li>Advanced knowledge of:</li>
</ul><div><ul><li>ServiceNow (ITSM, workflows, service catalog)</li></ul>
<ul><li>Monitoring tools (Datadog or similar)</li></ul>
</div><ul><li>Deep understanding of travel/hospitality systems and booking lifecycle.</li>
<li>Experience supporting:</li>
<li>Experience supporting <b>production systems with high availability requirements</b></li>
 <li>Experience supporting <b>mobile applications (iOS / Android)</b> in production</li>
<li>Experience supporting applications on <b>AWS environments (preferably ROSA / OpenShift)</b></li>
<li>Strong hands-on experience in <b>Application Support (L1/L2)</b> for enterprise environments</li>
</ul><p><b>Tools / Platforms / Technologies:</b></p>
<ul><li>Digital Experience &amp; CMS</li>
<li>CRM Platforms</li>
<li>Marketing Platforms</li>
<li>Integration Layer</li>
<li>Backend Services</li>
<li>Cloud Platforms</li>
<li>Mobile Applications</li>
<li>Mobility Solutions</li>
<li>Booking Platforms</li>
<li>Collaboration &amp; ITSM</li>
<li>Smart Services / IoT: IoT platforms and connected devices</li>
 <li>ITSM Tools (ServiceNow, Jira)</li>
</ul><p><b>Preferred / Nice-to-Have Skills:</b></p>
<ul><li>Experience in <b>luxury hotel or resort operations</b></li>
</ul><p><b>Certifications (if any):</b></p>
<ul><li>ITIL&reg; Foundation (IT Service Management)</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 2 weeks ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>KSA</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2151</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>7+ Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Mid Career</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor&rsquo;s Degree in Computer Science, Software Engineering.</li></ul></div></div></div></div></div></div></div><p></p>

Application Support Lead - L2

SuperNova Solutions Pvt. Ltd.

<p><b>Position Title:</b> Business Manager</p><p>We are looking for a <b>detail-oriented and proactive Business Manager</b> to support coordination and business operations activities. The role is primarily focused on <b>internal coordination, communication, and follow-ups</b> across teams to ensure smooth execution of business activities.</p><p><b>Key Responsibilities:</b></p><ul><li>Coordinate between internal teams for <b>daily business operations and tasks</b></li><li>Assist in <b>planning, scheduling, and follow-ups on business activities</b></li><li>Maintain <b>reports, trackers, and documentation for ongoing tasks</b></li><li>Support management in <b>meetings, presentations, and communication flow</b></li><li>Ensure timely <b>coordination and completion of assigned deliverables</b></li><li>Handle basic <b>data entry, reporting, and record keeping activities</b></li></ul><p><b>Required Skills &amp; Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in <b>Business Administration, Management, or related field</b></li><li><b>Fresh to 1 year of experience</b> in coordination or administrative roles</li><li>Excellent <b>communication and interpersonal skills</b></li><li>Strong <b>organizational and multitasking abilities</b></li><li>Proficiency in <b>MS Office (especially Excel and PowerPoint)</b></li><li>Ability to work in a <b>fast-paced and dynamic environment</b></li></ul><p><b>Location:</b> Karachi<br/><b>To Apply:</b> career@ermanagercs.com<br/><b>Subject Line:</b> Business Manager</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you agree to work within mentioned salary bracket?</li><li>Are you available for immediate joining?</li></ul><p>Work Location: In person</p>

Business Manager

Premium safety gloves

<p><b>INTERNSHIP LEADING TO JOB</b></p><p><b>Position Title:</b></p><p>Assistant Store Manager</p><p><b>Department:</b></p><p>Material Store / Warehouse</p><p><b>Reports To:</b></p><p>Store Manager</p><p><b>Job Purpose:</b></p><p>The Assistant Store Manager is responsible for supporting the efficient operation of the material store by ensuring accurate inventory control, timely receipt and issuance of materials, proper record maintenance, and coordination with relevant departments to support uninterrupted factory operations.</p><p><b>Education &amp; Experience</b></p><ul><li>Minimum Intermediate qualification.</li><li>Preference will be given to candidates with a Bachelor's degree in Business, Commerce, Supply Chain, or a related field.</li><li>Fresh candidates and recent graduates are encouraged to apply.</li></ul><p><b>Key Responsibilities:</b></p><ul><li>Assist in daily store operations and inventory activities.</li><li>Receive and check incoming materials against delivery documents.</li><li>Store materials properly and maintain organized storage areas.</li><li>Issue materials against approved requisitions.</li><li>Maintain accurate stock records in the system and registers.</li><li>Assist in stock counting and inventory verification activities.</li><li>Report stock shortages, damages, or discrepancies to the Store Manager.</li><li>Prepare basic store and inventory records as required.</li><li>Coordinate with relevant departments for material issuance and receipt.</li><li>Maintain cleanliness and safety within the store premises.</li><li>Follow company policies and store procedures.</li><li>Perform any other duties assigned by the Store Manager.</li></ul><p>Pay: Rs20,000.00 - Rs25,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you willing to work in a challenging envirnoment?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Location:</p><ul><li>Korangi Gpo (Preferred)</li></ul><p>Work Location: In person</p>

Store Assistant

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p>
Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon&rsquo;s sustainability goals?<br>
<br>
Equal parts advisor and operating partner, Amazon&rsquo;s team of Delivery Partner Managers assists and guides our Amazon DSPs (Logistics Supply chain Managers) business owners as they build and grow successful middle-mile businesses during a transformational time.<br>
<br>
Account Manager (Logistics Supply chain Manager) manage the DSP relationship across the entire lifecycle of the business. As trusted advisors, Logistics Supply chain Manager, work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success.<br>
<br>
Key job responsibilities<br>
As a Logistics Supply chain Manager, you will partner with 25-30 DSP owners across the Kingdom of Saudi Arabia including entrepreneurs with no background in the logistics industry, or seasoned logistics carrier (Depending on business program)<br>
<br>
Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.<br>
<br>
Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.<br>
<br>
Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.<br>
<br>
As Logistics Supply chain Manager will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.<br>
<br>
They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few. The Logistics Supply chain Manager support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and strategy.<br>
<br>
The Logistics Supply chain Manager r will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively.<br>
<br>
A day in the life<br>
Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.<br>
<br>
Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.<br>
<br>
Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only)<br>
<br>
Performance: Coach and ensure effective upskilling and utilisation of AMZL tools.<br>
<br>
Performance: Deep dive to identify customer metric improvement opportunities.<br>
<br>
Performance: Champion the consistent application of Last Mile processes within Delivery Stations &ndash; challenge UTR processes that impact OTR.<br>
<br>
Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive)<br>
<br>
Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.<br>
<br>
Experience: Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements)<br>
<br>
Experience: Communication alignment to DSP business owners following close collaboration with OTR partners.<br>
<br>
Be the voice of the DSP within and represent them within the AMZL business.<br>
<br>
Experience: Improve driver standards to protect brand image.<br>
<br>
Capacity Management: Work with the DSP&rsquo;s to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.</p><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>2+ years of sales or account management experience</li><li>Experience with Excel</li><li>Experience analyzing data and best practices to assess performance drivers</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience analyzing key open issues and resolution metrics for each of the managed accounts</li><li>Experience in relationship management within technology, start-ups, or SaaS Platforms</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Last Mile Logistics, Supply Chain Manager, Quick Commerce, KSA, MEA-TR Delivery Service Partners

Loft A

<p><b>Job Title</b>: Restaurant Manager</p><p><b>Location</b>: Doha, Qatar</p><p><b>Job Type</b>: Full Time</p><p><b>Job Description</b>:<br/>This is a full-time on-site role located in Doha, Qatar, for a Restaurant Manager. The Restaurant Manager will oversee daily restaurant operations, ensuring exceptional customer satisfaction and service. Responsibilities include supervising staff, managing the hiring process, maintaining compliance with food and beverage standards, and ensuring smooth service delivery. The Restaurant Manager will also handle customer interactions, address concerns, and support team development for continuous improvement.</p><p><b>Qualifications</b></p><ul><li>Strong skills in Customer Satisfaction and Customer Service to ensure exceptional guest experiences.</li><li>Proven experience in Hiring and team management to lead and develop a high-performing team.</li><li>Excellent Communication skills for effective interaction with staff, customers, and stakeholders.</li><li>Knowledge and expertise in Food &amp; Beverage standards and operations to maintain quality and compliance.</li><li>Strong organizational and leadership abilities to manage a dynamic restaurant environment effectively.</li><li>Strong English communication skills; proficiency in Arabic is an added advantage.</li><li>Experience in restaurant management or a related field is required.</li><li>A degree in Hospitality Management or a related field is a plus.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Have you been responsible for scheduling employees and overseeing daily restaurant activities?</li><li>Do you have experience handling customer complaints and resolving service-related issues?</li><li>Have you implemented procedures or initiatives that improved team performance or customer satisfaction?</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Arabic (Preferred)</li></ul><p>Work Location: In person</p>

Restaurant Manager

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