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senior customer success manager

application support team lead

Sundus

<div>
 
 We're seeking an experienced Application Team Lead. The successful candidate will be responsible for leading, guiding, and developing the team to deliver high-quality applications that meet business requirements on high pressure environment. This role requires strong leadership skills, in-depth understanding of SDLC and support framework with excellent communication. If you're a motivated and experienced leader looking to drive technical excellence and business growth, we'd love to hear from you!
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Team Management:
 
 
 <ul>
 <li>
 Lead, motivate, and develop a team of application developers and support engineers. Foster a collaborative and productive team environment.
 </li>
 <li>
 Roster, track associate performance, conduct regular team meetings and one-on-ones as required for improvement.
 </li>
 <li>
 Performance evaluations. Escalation and stakeholder handling. Ensure business is driven with proper BCP plan and availability of associates.
 </li>
 <li>
 Drive defined SLA and KPI for the projects and ensure it is achieved.
 </li>
 </ul>
 
 
 Project Management:
 
 
 <ul>
 <li>
 Manage multiple projects simultaneously, prioritizing tasks and allocating resources.
 </li>
 <li>
 Coordinate with stakeholders, including business leaders, product owners, and technical teams.
 </li>
 <li>
 Ensure projects are delivered on time, within SLA and KPI, and meet quality standards. 3. Innovation and Improvement:
 </li>
 <li>
 Identify opportunities for process improvements, automation, and innovation.
 </li>
 <li>
 Collaborate with cross-functional teams to drive digital transformation initiatives.
 </li>
 </ul>
 
 
 Communication and Stakeholder Management:
 
 
 <ul>
 <li>
 Communicate technical information to non-technical stakeholders.
 </li>
 <li>
 Build and maintain relationships with business leaders, vendors, and partners.
 </li>
 </ul>
 
 
 Requirements:
 
 
 
 
 Leadership and Management:
 
 
 <ul>
 <li>
 Proven experience leading teams of 30+ members.
 </li>
 <li>
 Strong leadership, communication, and interpersonal skills.
 </li>
 <li>
 Ability to motivate, develop, and retain team members.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Strong Understanding of business operations and SDLC.
 </li>
 <li>
 Experience with application development frameworks and technologies.
 </li>
 <li>
 Knowledge of database management systems, APIs, and integration.
 </li>
 </ul>
 
 
 Project Management:
 
 
 <ul>
 <li>
 Experience with Agile methodologies, project planning, and execution.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Proven track record on SLA and KPI achievements for team 4. Business Acumen:
 </li>
 <li>
 Understanding of business operations, goals, and objectives.
 </li>
 <li>
 Ability to align technical solutions with business requirements.
 </li>
 </ul>
 
 
 Arabic Language:
 
 
 <ul>
 <li>
 Must have strong understanding of Arabic language.
 </li>
 </ul>
 
 
</div>
 <div id='job-id'>Job Id: Ly22a2E+OmS1UgLpi36Eo8uyG6BZzssGs1g06dz1TBgvYz//cL+QMviE396UIR4sxYsiKHb/Jj2bmnV6KjOrjc564LW/m7y7rA==</div>

Application Support Team Lead

Juara IT Solutions

<div><h3 class="jobSectionHeader">Job Title: Project Manager / Commercial SME</h3>
Experience: 12-15 years 
Job Description: 
We are seeking a seasoned Project Manager with strong domain expertise in Managed Markets to lead application support projects within the Model N Flex environment. The ideal candidate should have hands-on experience with commercial modules and excellent communication skills to work directly with customers.
Key Responsibilities:<ul><li>
Lead and manage Model N support projects with a hands-on approach.</li><li>
Collaborate with customers and internal teams to drive successful project outcomes.</li><li>
Provide support on contracting, pricing, chargeback, and managed markets.</li><li>
Ensure smooth application support operations and adhere to process guidelines.</li></ul>
Requirements:<ul><li>
12-15 years of total experience, with proven project management and application support background.</li><li>
Hands-on experience with Model N Flex (Commercial module).</li><li>
Strong domain knowledge in Managed Markets.</li><li>
Excellent communication and customer interaction skills.</li></ul></div> <div id='job-id'>Job Id: lDJi9OWmf0Q7IXVDPAn652U7vC9bqCGmNtbz9AG6v772J6jEY5v4+B8h5CwjLYdbUExGy7BSyOtKNQioBpxMnyw5oNGFGh1Jk3tdZztZWgtzypddSqOxI563kz5qs1XW+N3oktXKVjSLN2RyZ2PUpuvpgNOhoKAwOAsJSHx6AzUhMIy+</div>

Project Manager / Commercial SME

Jadeers

About the Role:We are hiring a strategic and experienced GRC Manager to lead our Governance, Risk, and Compliance functions. This role is responsible for developing and implementing frameworks that ensure regulatory compliance, strengthen corporate governance, and reduce legal and operational risk.As part of the executive team, you will work across departments to embed a culture of accountability, integrity, and compliance in line with both local and international standards.Key Responsibilities:<ul><li>Governance Framework Development</li><li>Design and implement internal policies and procedures that align with transparency and accountability.</li><li>Ensure consistent application of governance practices across all business units.</li><li>Regulatory Compliance &amp; Internal Audit</li><li>Monitor laws and regulations impacting the business and ensure full compliance.</li><li>Organize and lead internal and external audit programs, ensuring timely resolution of findings.</li><li>Risk Management</li><li>Identify, assess, and develop mitigation plans for legal and operational risks.</li><li>Present regular reports and risk assessments to executive leadership.</li><li>Training &amp; Awareness</li><li>Lead awareness programs related to ethics, compliance, and governance policies.</li><li>Foster a culture of integrity and accountability across the organization.</li><li>Stakeholder &amp; Regulator Engagement</li><li>Represent the organization in dealings with regulatory authorities.</li><li>Coordinate inspections, reporting, and official correspondence.</li><li>Crisis &amp; Strategic Governance Support</li><li>Support executive decision-making in times of regulatory or legal crises.</li><li>Contribute to long-term sustainability and risk-aligned strategic planning.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Law, Business Administration, or Engineering</li><li>Min 5 years of experience in GRC, Internal Audit, or Compliance in a corporate environment.</li><li>Strong knowledge of governance principles, local/international regulations, and risk frameworks.</li><li>Professional certifications such as GRCP, GRCA, or CCO are preferred.</li><li>Excellent leadership, reporting, and cross-functional coordination skills.</li><li>Arabic Nationality</li></ul>Job Type: Full-timePay: &#65020;15,000.00 - &#65020;20,000.00 per monthApplication Deadline: 21/07/2025 <div id='job-id'>Job Id: YiMw+jekuiZKXG9SxlN6tCGN3+J/D9m2emDfPAjwslGZyAnenLmJYBWuB3Qxl8oeMNka1BSOm1eb9lp9F5xXOPjsXY0cZtuXiGWmuDaFwDAK2WJY6RC0Mvewpe3fNmNoQYY05xVm4yShOIUlAMnDZs4hv+c=</div>

GRC Manager - Governance, Risk & Compliance Manager

About the Role:We are seeking an experienced and results-driven Marketing Manager to lead the company&rsquo;s marketing team and strategy. The ideal candidate will be responsible for developing and executing integrated marketing plans that drive brand awareness, increase market share, and support overall business goals.This role involves overseeing all aspects of marketing including digital campaigns, branding, advertising, and performance analytics, while coordinating with internal departments to ensure alignment and impact.Key Responsibilities:<ul><li>Strategic Marketing Planning</li><li>Develop and implement comprehensive marketing strategies including digital, print, events, and advertising.</li><li>Set clear marketing objectives aligned with brand and business goals.</li><li>Campaign Management</li><li>Plan and execute promotional campaigns across digital, social, and traditional media channels.</li><li>Analyze campaign results and make data-driven recommendations for optimization.</li><li>Market &amp; Audience Research</li><li>Conduct market research to identify trends, customer needs, and competitive insights.</li><li>Use analytics to personalize marketing strategies and enhance targeting.</li><li>Brand Management</li><li>Maintain brand consistency across all platforms and communication channels.</li><li>Develop creative and compelling content that reflects the company&rsquo;s vision and tone.</li><li>Team Leadership &amp; Collaboration</li><li>Lead and mentor a cross-functional marketing team (design, social media, performance).</li><li>Work closely with sales, customer service, and product teams to support growth initiatives.</li><li>Budget Management</li><li>Manage and allocate the marketing budget effectively.</li><li>Monitor ROI and campaign performance to ensure efficient use of resources.</li><li>Innovation &amp; Trend Monitoring</li><li>Stay updated on the latest marketing trends and tools.</li><li>Implement new technologies and platforms to enhance outreach and engagement.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Marketing, Business, or related field (Master&rsquo;s degree is a plus).</li><li>4&ndash;6 years of proven experience in a senior marketing role.</li><li>Deep knowledge of digital marketing, media planning, and campaign execution.</li><li>Proficiency in tools like Google Analytics, social media platforms, and content management systems.</li><li>Strong leadership, communication, and negotiation skills.</li><li>Arab Nationality</li></ul>Job Type: Full-timePay: &#65020;15,000.00 - &#65020;20,000.00 per monthApplication Question(s):<ul><li>In case you are selected, when will you be able to join?</li><li>Please mention your salary expectations</li></ul>Application Deadline: 21/07/2025 <div id='job-id'>Job Id: nPJwrSvZbiw3skUB9CrMxtTelG7y2fXjZo0hsRstjWU+w8GRMjcysmhZQOSnoYQfSR7hJMjhGF3ckWOXcLmWV/OQMuh99/SvKM4CF7Di+LtHfFqEklYDI3Lk5Mum4QWoAX2byA7y</div>

Marketing Manager - Arabic speaker

DXC Technology

<div>
 
 Job Description
 
 
 
 A
 
 Tech Lead
 
 is in charge of managing a team of 10 &ndash; 20 L1 / L2 engineers. He / She receives assignments in the form of objectives with goals and process to meet goals outlined. The responsibility of the Tech Lead would include escalating issues to respective supervisor and HR. He / She would also support disciplinary maintenance of their team. The Tech Lead would be responsible to provide direct advice and guidance to L1 / L2s. They are expected to work on assignments that are complex in nature, where independent action and a very high degree of initiative is required to the resolve the problem and develop solutions to the problems and support any other activities assigned to him / her.
 
 
 A Tech Lead will apply intermediate foundation of a function's principles, theories and concepts to assignments of limited scope. He / She would utilize professional concepts and theoretical knowledge acquired through specialized training, education or previous experience to exercise independent judgment within defined parameters. He / She is expected to develop expertise and practical knowledge of application within business environment. He / She is expected to be willing to participate in non-standard working-time models (e.g. shift, call availability etc...)
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 The primary responsibilities of a Tech Lead are mentioned below, but not limited to:
 </li>
 <ul>
 <li>
 Coaching of Frontline agents
 </li>
 <li>
 Build and maintain linkages to Quality while being Process Champions
 </li>
 <li>
 Establish and maintain linkages to MOD for SLA (Service level Agreement)
 </li>
 <li>
 Support and govern Case Management
 </li>
 <li>
 Support Manager on programs related to TCE, Cost and Operation effectiveness.
 </li>
 <li>
 Technical leaders to team including L2/ Mentors
 </li>
 <li>
 Incentives, R&amp;R administration, and Leave Planning for the team
 </li>
 <li>
 Maintain and distribute daily reports related to open volume, FCR etc. and analysis
 </li>
 <li>
 Segregate the work between SME&rsquo;s and agents
 </li>
 <li>
 Support and attend to Supervisory calls
 </li>
 <li>
 Drive daily huddles along with Team Manager
 </li>
 <li>
 Transactional escalation handling and provide timely RCA on key escalation / necessary transactions
 </li>
 <li>
 Coordinating with delivery excellence teams to drive the operational rigor
 </li>
 <li>
 Participating / drive CIP where required
 </li>
 <li>
 Operational review meeting
 
 </li>
 </ul>
 </ul>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
 
 .
 
</div>
 <div id='job-id'>Job Id: VlZENl0zZzDRz+ohLZfq7qKQ4AGU8Ffx4naNQo+LVB1jLl6+knIa6qmz8yV3MEYHrwtQgmVwsIQC0icu+9Kgk3miT2B7Y/LVw932GW3nr16OqHGzxK6z7DNbf/1k1SncTyKMmspvq65uRmqbPGt09Kydm7xEFm9ZyBQV+tjwr3GTHyX5K0IwgdnTyxQubq8ShL5P8N1/uFbRQSd2q1/C</div>

Technical Lead

Job Title: IT Manager &ndash; Oracle Cloud SystemsLocation: Riyadh - KSA Employment Type: Full-Time Reports To: Chief Executive OfficerAbout the Role:We are seeking a dynamic and experienced IT Manager with a strong background in Oracle Cloud to lead our Information Technology department. You will be responsible for overseeing the entire IT infrastructure, managing cybersecurity, supporting daily operations, and leading digital transformation initiatives across the organization.Key Responsibilities:<ul><li>System Administration &amp; Oracle Cloud Management</li><li>Ensure smooth daily operations of company systems, including Oracle Cloud applications.</li><li>Oversee the implementation, maintenance, and optimization of Oracle Cloud ERP, HCM, or relevant modules.</li><li>Safeguard company and customer data through robust system management and security controls.</li><li>IT Operations &amp; Technical Support</li><li>Supervise IT staff including network engineers, support technicians, and cybersecurity specialists.</li><li>Provide rapid technical support and minimize downtime across all business units.</li><li>Data Analytics &amp; Reporting</li><li>Develop data collection and reporting systems that support strategic decision-making.</li><li>Implement analytics tools to understand customer behavior and improve service delivery.</li><li>Cybersecurity Oversight</li><li>Implement and maintain cybersecurity policies and strategies to mitigate threats.</li><li>Ensure confidentiality and integrity of commercial and client data.</li><li>Project Management</li><li>Lead new technology initiatives such as online delivery systems and e-payment platforms.</li><li>Ensure seamless integration of new systems with existing business processes.</li><li>Training &amp; Development</li><li>Conduct training for employees on IT systems and Oracle Cloud usage.</li><li>Prepare up-to-date training materials and documentation.</li><li>Vendor &amp; Contract Management</li><li>Manage contracts and relationships with technology vendors and service providers.</li><li>Ensure cost-effective solutions while maintaining service quality.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Information Systems, or a related field.</li><li>Minimum 5 years of experience in IT management, preferably in retail or restaurant environments.</li><li>Proven experience with Oracle Cloud platforms is mandatory.</li><li>Strong leadership and problem-solving abilities.</li><li>Deep understanding of cybersecurity frameworks and risk management.</li><li>Excellent data analysis and reporting skills.</li><li>Must have a valid visa &quot;Iqama&quot;</li></ul>Preferred Experience:<ul><li>Familiarity with point-of-sale (POS) integrations, digital ordering platforms, and cloud-based inventory systems.</li><li>Bilingual (Arabic &amp; English) is a plus.</li></ul>Ready to Lead the Cloud Transformation?If you are passionate about leveraging Oracle Cloud to drive operational excellence and digital innovation, apply now and be part of a forward-thinking leadership team.Job Type: Full-timePay: &#65020;20,000.00 - &#65020;30,000.00 per monthApplication Question(s):<ul><li>In case you are accepted, when will you be able to join us?</li><li>Please mention your salary expectations</li></ul>Application Deadline: 21/07/2025 Expected Start Date: 01/08/2025 <div id='job-id'>Job Id: 4KSTvjQctuFE5qmQSmbMC/LW+dI0zwqvHQ1dhbs0c7tsbTi2xw4wzPGD+xJEUfnimPh+beHS4xk396CS2GAgTcxyD6QJPYC/oN1X/+I2QT+z0hQUE0LF9nnF00vOQbMkQg==</div>

IT Manager - Arab Nationality

700apps

<div>700Apps is seeking a highly skilled and experienced Senior Oracle APEX Developer to join our innovative team. In this role, you will lead the development of advanced Oracle APEX applications, optimizing the process from conceptual design through to deployment. Your expertise will significantly impact our organization's ability to deliver effective and scalable solutions for our clients.
Key Responsibilities:<ul>
<li>Design, develop, and implement Oracle APEX applications based on user requirements and business analysis.</li>
<li>Lead the technical design and architecture of APEX applications, ensuring best practices and performance optimization.</li>
<li>Collaborate with cross-functional teams, including business analysts, project managers, and end-users, to gather requirements and convert them into application features.</li>
<li>Develop and optimize PL/SQL stored procedures, functions, and packages to support application functionality.</li>
<li>Conduct code reviews and provide mentorship to junior developers, fostering a culture of continuous improvement.</li>
<li>Troubleshoot and resolve technical issues related to Oracle APEX applications and databases.</li>
<li>Prepare and maintain technical documentation related to application design and development processes.</li>
<li>Keep up-to-date with the latest trends and updates in Oracle technologies to enhance development practices.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Computer Science, Software Engineering, or a related field.</li>
<li>5+ years of experience in Oracle APEX development with a strong portfolio of completed projects.</li>
<li>Expertise in PL/SQL and experience with Oracle Database Administration (DBA) tasks.</li>
<li>Strong understanding of web technologies, including HTML, CSS, JavaScript, and AJAX.</li>
<li>Proven experience in applying Agile methodologies in software development.</li>
<li>Excellent analytical and problem-solving abilities with attention to detail.</li>
<li>Strong communication skills to effectively collaborate with technical and non-technical stakeholders.</li>
<li>Oracle certifications related to APEX or Database Development are a plus.</li>
</ul>Benefits<ul>
<li>Private Health Insurance</li>
<li>Training &amp; Development</li>
<li>Attractive Salary
</li><li>Social Insurance</li>
<li>Family Package</li></ul></div> <div id='job-id'>Job Id: gHE7yg3/Y39qz1OTwiQRRxgO1ZBmaa7ioRFHD4ujrqnh0Ec1TJG3LErYJxCr27cz2RacEpJ+02u2mpjiWiOmMF0QqQ==</div>

Senior Oracle Apex Developer

Explore 1983+ Application support team lead in Riyadh this August. Find roles across top companies and apply now to boost your career.