application support technician

Confidential Company

Company Profile/Description: A Leading Manufacturer of a premium and advanced piping products in the UAE is looking for highly skilled and motivated Application & Sales Support Piping Technician to expand their sales operations in the UAE and GCC. Job Description: <ul><li>Understand and analyze the customers’ piping requirements/drawings.</li><li>Provide technical support and services to the customers for their piping work needs.</li><li>Generate drawings and design reports for the customers piping/water supply/chilled water systems applications.</li><li>Present the piping solutions to the customers and respond to their technical clarification requirements.</li><li>Conduct the mockup piping installations.</li><li>Train site plumbers and technicians for the installation procedures.</li><li>Visit the sites and make detailed reports of work done at various job sites.</li><li>Understand and follow all the standards and regulations for piping work to ensure that all installed systems pass inspections.</li><li>Troubleshoot and fix issues relating to the customers’ piping systems.</li><li>Site visits to control the installation and test procedure works, and provide technical advisory.</li></ul>

Application & Sales Support Piping Technician

Parsons

Role Summary The IT Support Technician Dubai, UAE will provide first-level IT support to end users across Parsons Corporation, handling troubleshooting, technical assistance, and issue resolution for hardware, software, and network-related problems. This role is designed for UAE Nationals looking to build their career in IT, with opportunities to gain practical experience and grow within a global engineering and technology-driven organization. Job Details Location: United Arab Emirates Location: Dubai Industry: Information Technology (IT) Function: Help Desk / Technical Support Gender: Any Candidate Nationality: UAE Nationals only Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Provide first-level IT technical support remotely via phone, email, or instant messaging * Troubleshoot and resolve common hardware, software, and peripheral issues for end users * Escalate unresolved issues to senior service desk staff or relevant IT teams * Research solutions for standard software and hardware-related problems * Maintain knowledge of Parsons IT environment, workstation configurations, and associated technologies * Document service requests, resolutions, and outcomes according to company procedures * Support non-business hours operations by providing on-call service during weekends or holidays * Ensure compliance with Parsons IT policies, procedures, and security standards Ideal Profile * Bachelor s degree in IT, Computer Engineering, or a related discipline * 0 1 years of work experience in IT support, help desk, or MIS environment (fresh graduates welcome) * Certifications in Microsoft or Cisco technologies preferred * Strong knowledge of Microsoft operating systems, applications, and personal computer hardware * Familiarity with printers, peripherals, and IT service desk operations * Excellent communication and customer service skills with the ability to resolve issues effectively * Strong problem-solving and analytical abilities Why Join Us * Begin your IT career with Parsons, a global leader in engineering, infrastructure, and technology solutions * Gain valuable hands-on experience in IT support and service desk operations * Competitive salary, benefits, and opportunities for career growth * Be part of a diverse and inclusive workplace committed to employee development * Contribute to innovative projects supported by Parsons advanced IT infrastructure

IT Support Technician UAE Nationals Dubai, UAE

Home Solutions (Sabdulla)

Job Title: Application Support Analyst Department: IT Salary: Market Competitive Location: Korangi, Industrial Area, karachiWe are seeking a proactive and detail-oriented Application Support Analyst to join our IT team. The ideal candidate will be responsible for providing first-level technical support, conducting user acceptance testing (UAT), delivering end-user training, and performing setups and configurations across various software modules and systems.Job Description:&middot; Plan, coordinate, and execute UAT activities; document results and communicate issues to development teams.&middot; Develop training materials and conduct hands-on sessions for users on new systems, modules, and updates.&middot; Respond to and resolve user queries, incidents, and system issues; escalate complex issues where necessary.&middot; Perform initial setups, configurations, and parameter settings for different IT systems and business modules (e.g., ERP, HR, Finance, CRM).&middot; Configure and maintain system parameters, user roles, and workflows across different application modules.&middot; Maintain accurate records of support tickets, training sessions, system configurations, and changes.Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 3&ndash;4 years of experience in a similar IT support or functional analyst role.</li><li>Strong understanding of ERP systems and their functional modules (e.g., Finance, Procurement, Inventory).</li></ul>Proficiency in Structured Query Language (SQL) for data queries and basic analysis.Interested candidates can send their resume at:careers@sa-ceramics.com, cc: hiring@sa-ceramics.com, mentioning Application Support Analyst in the subject line.Job Type: Full-timeWork Location: In person

Application Support Analyst

Eocean Pvt Ltd

Role OverviewAs an Application Support Engineer, you will be deployed onsite at a banking client, serving as the first point of contact for all matters related to Eocean&rsquo;s WhatsApp Solutions. You will be responsible for diagnosing, troubleshooting, and resolving application-related issues while ensuring smooth day-to-day operations and maintaining strong client relationships. The role requires a proactive individual who can manage incidents efficiently, communicate effectively, and coordinate with internal teams for timely resolution.Key Responsibilities* Act as the onsite representative and first point of contact for Eocean&rsquo;s WhatsApp Solutions.* Diagnose, troubleshoot, and resolve application-related issues in coordination with internal support and product teams.* Monitor application performance, identify recurring issues, and provide timely updates to stakeholders.* Communicate effectively with client teams through email, chat, or phone until resolution.* Escalate complex cases to internal teams with proper documentation and root-cause details.* Track and manage open issues, ensuring closure within defined SLAs.* Support application deployments and conduct post-deployment validation activities.* Maintain detailed records of incidents, resolutions, and best practices in internal knowledge bases.* Prepare periodic reports highlighting issue trends, client feedback, and service improvements.* Build and maintain strong working relationships with client representatives to ensure satisfaction and trust.Qualifications and Experience* Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field.* 2&ndash;3 years of experience in Application Support or similar customer-facing technical roles.* Strong command over SQL databases (Microsoft SQL, MySQL, or Oracle).* Hands-on experience with web-based or cloud-hosted applications.* Familiarity with APIs, logs, and system integrations.* Strong diagnostic and problem-solving skills with an analytical mindset.* Excellent verbal and written communication skills.* Ability to work independently and handle multiple priorities in a client-facing environment.Key Competencies* Application troubleshooting and root-cause analysis* Effective communication and client relationship management* Database query handling and analysis* Time management and prioritization* Documentation and attention to detail* Collaboration and cross-functional coordinationJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What are your salary expectations?</li></ul>Work Location: In person

Application Support Engineer

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
 </li>
 <li>
 Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
 </li>
 <li>
 Serve as the primary escalation point for application issues affecting end-users and business continuity.
 </li>
 <li>
 Define, monitor, and report on SLAs, KPIs, and service performance metrics.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
 </li>
 <li>
 Maintain a knowledge base for common application issues and resolutions.
 </li>
 <li>
 Implement and maintain application performance monitoring tools.
 </li>
 <li>
 Proactively identify and resolve performance bottlenecks.
 </li>
 <li>
 Ensure security, data integrity, and compliance of supported applications.
 </li>
 <li>
 Lead, mentor, and develop a team of application support specialists and analysts.
 </li>
 <li>
 Allocate resources effectively to meet business needs and shift coverage.
 </li>
 <li>
 Promote a culture of customer service, accountability, and continuous improvement.
 </li>
 <li>
 Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
 </li>
 <li>
 Participate in audits, business continuity planning, and disaster recovery testing.
 </li>
 <li>
 Maintain logs, reports, and documentation as per IT governance requirements.
 </li>
 <li>
 Collaborate with cross-functional teams, including development, operations, and security teams.
 </li>
 <li>
 Act as a bridge between technical teams and management to ensure effective communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
 </li>
 <li>
 6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
 </li>
 <li>
 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
 </li>
 <li>
 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
 </li>
 <li>
 Deep understanding of banking applications environment is a must.
 </li>
 </ul>
 
 
</div>

Application Support Associate Manager

Accenture

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : Infrastructure Service Management 
Good to have skills : Account Management 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and services. You will engage in proactive monitoring and maintenance, contributing to the overall efficiency and reliability of the systems in place, while also documenting your findings and solutions for future reference. Your role will be pivotal in maintaining high service standards and enhancing user satisfaction through effective problem resolution. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Engage in continuous learning to stay updated with the latest technologies and methodologies. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Good To Have Skills: Experience with Account Management. - Strong understanding of incident management processes and tools. - Experience in troubleshooting and resolving application issues. - Familiarity with service level agreements and performance metrics. Additional Information: - The candidate should have minimum 3 years of experience in Infrastructure Service Management. - This position is based at our Chennai office. - A 15 years full time education is required.
 
15 years full time education

Walsh Employment

Application Support Analyst Location: Gerrards Cross Salary: £32-37K plus excellent benefits package Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions click apply for full job details<img src="https://www.jobg8.com/Tracking.aspx?Z3TFjo9onGnBvbfnrqZIb6CEq6aYZUafk" width="0" height="0" />

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