application support technician

Confidential Company

Company Profile/Description: A Leading Manufacturer of a premium and advanced piping products in the UAE is looking for highly skilled and motivated Application & Sales Support Piping Technician to expand their sales operations in the UAE and GCC. Job Description: <ul><li>Understand and analyze the customers’ piping requirements/drawings.</li><li>Provide technical support and services to the customers for their piping work needs.</li><li>Generate drawings and design reports for the customers piping/water supply/chilled water systems applications.</li><li>Present the piping solutions to the customers and respond to their technical clarification requirements.</li><li>Conduct the mockup piping installations.</li><li>Train site plumbers and technicians for the installation procedures.</li><li>Visit the sites and make detailed reports of work done at various job sites.</li><li>Understand and follow all the standards and regulations for piping work to ensure that all installed systems pass inspections.</li><li>Troubleshoot and fix issues relating to the customers’ piping systems.</li><li>Site visits to control the installation and test procedure works, and provide technical advisory.</li></ul>

Application & Sales Support Piping Technician

Akima

<div>
 Five Rivers Services is looking for an ADPE Technician to work in Kuwait. Our ADPE Technician provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Performs other Service Desk functions as required.
 
 
 To join our team of outstanding professionals, apply today!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.
 </li>
 <li>
 Installs and configures network printers.
 </li>
 <li>
 Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software.
 </li>
 <li>
 Joins client computers to Microsoft Active Directory domains.
 </li>
 <li>
 Configures Microsoft Outlook and manages personal folders in all versions of Outlook.
 </li>
 <li>
 Installs, configures, and maintains security software on military computer systems.
 </li>
 <li>
 Repairs and maintains desktop and laptop hardware.
 </li>
 <li>
 Performs other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Must be a US citizen with an active Secret, or higher level, security clearance.
 </li>
 <li>
 High school diploma or GED with at least two (2) years of experience relating to automation equipment repair.
 </li>
 <li>
 Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver&rsquo;s Permit (IDP), valid U.S. driver&rsquo;s license, and the ability to successfully pass a police clearance check and medical qualifications.
 </li>
 <li>
 Prerequisites for in-country applicants:
 </li>
 <ul>
 <li>
 valid U.S. passport.
 </li>
 <li>
 valid International Driver&rsquo;s Permit (IDP) or Kuwait-issued driver's license.
 </li>
 <li>
 valid U.S. driver&rsquo;s license.
 </li>
 <li>
 medical qualifications, self-identify current visa sponsor &amp; employer.
 </li>
 <li>
 a copy of your Civil ID and/or work visa.
 </li>
 </ul>
 <li>
 You must be able to meet all health requirements.
 </li>
 <li>
 Must be able to pass a details medical and dental exam.
 </li>
 <li>
 Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.
 </li>
 <li>
 Must have a working knowledge of Microsoft Office software.
 </li>
 <li>
 Demonstrated strong customer service skills are mandatory.
 </li>
 <li>
 Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
 </li>
 <ul>
 <li>
 IAT Level I Baseline:
 </li>
 <li>
 Cisco: CCNA: Certified Network Associate - Security
 </li>
 <li>
 Cisco: CCNP: Certified Network Professional - Security
 </li>
 <li>
 CompTIA: A+ ce
 </li>
 <li>
 CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)
 </li>
 <li>
 CompTIA: CySA+ ce: Cybersecurity Analyst
 </li>
 <li>
 CompTIA: Network+ ce
 </li>
 <li>
 CompTIA: Security+ ce
 </li>
 <li>
 CompTIA: SecurityX ce
 </li>
 <li>
 GIAC: GCED: Certified Enterprise Defender
 </li>
 <li>
 GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
 </li>
 <li>
 GIAC: GICSP: Industrial Cyber Security Professional
 </li>
 <li>
 GIAC: GSEC: Security Essentials
 </li>
 <li>
 ISACA: CISA: Certified Information Systems Auditor
 </li>
 <li>
 ISC2: CISSP (or Associate): Certified Information Systems Security Professional
 </li>
 <li>
 ISC2: SSCP: Systems Security Certified Practitioner
 </li>
 <li>
 Computing Environment Certificates
 </li>
 <li>
 CompTIA: Server+
 </li>
 <li>
 Microsoft: 365 Certified: Modern Desktop Administrator Associate
 </li>
 <li>
 Microsoft: MCSA: Windows 10
 </li>
 <li>
 Microsoft: MCSA: Windows Server 2012
 </li>
 <li>
 Microsoft: MCSA: Windows Server 2016
 </li>
 <li>
 Microsoft: MCSE: Cloud Platform and Infrastructure
 </li>
 <li>
 Microsoft: MCSE: Enterprise Devices and Apps
 </li>
 <li>
 Microsoft: MCSE: Private Cloud 2012
 </li>
 <li>
 Microsoft: MCSE: Server Infrastructure 2012
 </li>
 <li>
 Microsoft: MCT: Certified IT Professional
 </li>
 <li>
 Microsoft: MCT: Certified Systems Administrator
 </li>
 <li>
 Microsoft: 365 Certified: Endpoint Administrator Associate
 </li>
 <li>
 Microsoft: 365 Certified: Enterprise Administrator Expert
 </li>
 <li>
 Microsoft: 365 Certified: Messaging Administrator Associate
 </li>
 <li>
 Microsoft: 365 Certified: Modern Desktop Administrator Associate
 </li>
 <li>
 Microsoft: 365 Certified: Security Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Azure Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Azure Database Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Azure Security Engineer Associate
 </li>
 <li>
 Microsoft: Certified: Azure Solutions Architect Expert
 </li>
 <li>
 Microsoft: Certified: Identity and Access Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Information Protection Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Security Operations Analyst Associate
 </li>
 <li>
 Microsoft: MCSA: SQL 2016 Database Admin
 </li>
 <li>
 Microsoft: MCSA: SQL 2016 Database BI Development
 </li>
 <li>
 Microsoft: MCSA: SQL 2016 Database Dev
 </li>
 <li>
 Microsoft: MCSE: Core Infrastructure
 </li>
 <li>
 Microsoft: MCSE: Database Management and Analytics
 </li>
 <li>
 Microsoft: MCSE: Productivity Solutions Expert
 </li>
 <li>
 Microsoft: MD-100: Windows Client
 </li>
 <li>
 Microsoft: MTA: Microsoft Technology Associate
 </li>
 <li>
 Microsoft: MTA: Windows Server Administration Fundamentals
 
 </li>
 </ul>
 </ul>
 
 Job ID
 
 
 
 2025-20443
 
 
 
 Work Type
 
 
 
 On-Site
 
 
 
 Company Description
 
 
 
 
 Work Where it Matters
 
 
 
 Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
 
 
 At FRS, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
 
 
 
 For our shareholders
 
 , FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
 
 
 
 For our government customers
 
 , FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.
 
 
 
 As an FRS employee
 
 , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
 
 
 Employment is conditional on a post-offer medical examination and CENTCOM determining that they are medically fit for duty for deployment (medical, dental, and psychological evaluation.
 
 
 
 
 Job ID:20443-en-us
</div>

ADPE Technician (Desktop Support) - Camp Arifjan, Kuwait (Active Secret Clearance Required)

Accenture

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : C# Programming Language 
Good to have skills : NA 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and implementing solutions to enhance system reliability and efficiency. You will engage with stakeholders to understand their needs and ensure that the software applications function seamlessly, contributing to the overall success of the organization. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Document and maintain records of issues and resolutions to enhance knowledge sharing within the team. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in C# Programming Language. - Strong understanding of software debugging techniques. - Experience with application performance monitoring tools. - Familiarity with database management systems and SQL. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 3 years of experience in C# Programming Language. - This position is based at our Chennai office. - A 15 years full time education is required.
 
15 years full time education

Application Support Engineer

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
 </li>
 <li>
 Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
 </li>
 <li>
 Serve as the primary escalation point for application issues affecting end-users and business continuity.
 </li>
 <li>
 Define, monitor, and report on SLAs, KPIs, and service performance metrics.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
 </li>
 <li>
 Maintain a knowledge base for common application issues and resolutions.
 </li>
 <li>
 Implement and maintain application performance monitoring tools.
 </li>
 <li>
 Proactively identify and resolve performance bottlenecks.
 </li>
 <li>
 Ensure security, data integrity, and compliance of supported applications.
 </li>
 <li>
 Lead, mentor, and develop a team of application support specialists and analysts.
 </li>
 <li>
 Allocate resources effectively to meet business needs and shift coverage.
 </li>
 <li>
 Promote a culture of customer service, accountability, and continuous improvement.
 </li>
 <li>
 Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
 </li>
 <li>
 Participate in audits, business continuity planning, and disaster recovery testing.
 </li>
 <li>
 Maintain logs, reports, and documentation as per IT governance requirements.
 </li>
 <li>
 Collaborate with cross-functional teams, including development, operations, and security teams.
 </li>
 <li>
 Act as a bridge between technical teams and management to ensure effective communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
 </li>
 <li>
 6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
 </li>
 <li>
 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
 </li>
 <li>
 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
 </li>
 <li>
 Deep understanding of banking applications environment is a must.
 </li>
 </ul>
 
 
</div>

Application Support Associate Manager

Project Role : Application Tech Support Practitioner 
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
 
Must have skills : Service Desk Management 
Good to have skills : NA 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Job Title: Service Desk Department: Service Desk/ Helpdesk Location: Gurugram/Bengaluru Experience Required: 1 to 3 years Education: Bachelor&rsquo;s Degree Job Summary: We are seeking a proactive and customer-focused Service Desk Engineer to join our NOC / Service Desk team in Gurugram. The ideal candidate will have strong client handling skills, a solid foundation in remote desktop troubleshooting, and a basic understanding of ITIL practices. This role requires excellent communication skills and the ability to work flexible hours in a collaborative team environment. Key Responsibilities: - Handle client queries and provide timely resolution. - Troubleshoot technical issues via remote desktop support. - Provide support for Windows and mobile devices. - Maintain documentation and follow ITIL-based processes. - Collaborate with internal teams to ensure seamless service delivery. Key Skills &amp; Competencies: - Excellent written and verbal communication skills. - Strong problem-solving and troubleshooting abilities. - Ability to work flexible hours and adapt to changing priorities. - Team-oriented mindset with a proactive attitude. Preferred Qualifications: - Exposure to ITIL frameworks. - Experience supporting both Windows and mobile platforms. 15 years of education is mandatory
 
15 years full time education

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner 
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
 
Must have skills : Service Desk Management 
Good to have skills : NA 
Minimum 0-2 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure seamless operation of our world-class systems. You will be dedicated to maintaining quality and will leverage your product knowledge to accurately identify client issues and design effective resolutions, ensuring a smooth user experience throughout the day. Roles &amp; Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in troubleshooting and resolving client issues effectively. - Collaborate with team members to enhance service delivery and client satisfaction. - Document client interactions and resolutions to improve future support processes. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong communication skills to interact with clients and team members. - Ability to analyze and resolve technical issues efficiently. - Familiarity with ticketing systems and support tools. - Understanding of application support processes and best practices. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.
 
15 years full time education

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : Network Infrastructures 
Good to have skills : NA 
Minimum 5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and services, all while maintaining a focus on delivering high-quality support to end-users and stakeholders. Roles &amp; Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and proactively address potential issues. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Strong understanding of network protocols and architectures. - Experience with troubleshooting network connectivity issues. - Familiarity with network security practices and tools. - Ability to analyze and optimize network performance. Additional Information: - The candidate should have minimum 5 years of experience in Network Infrastructures. - This position is based at our Pune office. - A 15 years full time education is required.
 
15 years full time education

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