application support technician

Ulster University Qatar

IT Technician Job PurposeProvide technical support, maintain computer systems and networks, and ensure the smooth operation of IT infrastructure to meet organizational needs.Accountabilities&#61623; Ensure that All IT equipment are operational and well maintained;&#61623; Report unusual activity/ suspicious situations /incidents to the concerned staff / authorities, follow up onclosure.Duties and Responsibilities&#61623; Troubleshooting and Support:Provide first-line technical support to users, diagnosing and resolving hardware, software, and network issues, CCTV System, SMATV (Satellite TV system) and access control system. Assist with desktop support, including installing, configuring, and upgrading operating systems, applications, and devices.&#61623; System Maintenance:Perform regular maintenance on computer systems and networks, ensuring they operate efficiently.Monitor system performance and proactively address issues such as network outages, hardware failures, or software malfunctions.&#61623; CCTV and Network Administration:Assist in maintaining network infrastructure, including routers, switches, and firewalls. Troubleshoot connectivity issues related to LAN, WAN, and Wi-Fi network Install, configure and trouble shoot CCTV cameras and NVR system with cabling. Set up and manage user accounts, permissions, and passwords.&#61623; Hardware and Software Installation:Install, configure, and test new hardware and software, including desktops, laptops, printers, and peripheral devices. Ensure that all IT equipment is up to date with the latest software patches and security updates.&#61623; Data Security and Backup:Implement data security measures, including antivirus software, firewalls, and data encryption. Perform regular backups and ensure data is secure and recoverable in the event of system failures.&#61623; Documentation:Maintain accurate documentation of IT procedures, network configurations, and system changes. Keep records of software licenses, warranties, and inventory of IT equipment.&#61623; Collaboration:Work closely with other IT staff and departments to support organization-wide projects, including system upgrades, migrations, and new technology implementations. Escalate complex issues to senior IT staff or external vendors as needed.Skills &amp; Qualifications&#61623; Strong knowledge of operating systems (Windows, Mac-OS, Linux) and commonly used software applications.&#61623; Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.&#61623; Basic understanding of SM ATV and Access control system.&#61623; Experience in troubleshooting CCTV, hardware and software issues. Familiarity with Active Directory, Office 365, and IT support ticketing systems.&#61623; Excellent communication and problem-solving skills.&#61623; Ability to work independently and in a team-oriented environment.&#61623; Report writing skills.Language (s):- English- Arabic (will be an advantage)Education&#61623; An associate's degree or diploma in Information Technology, Computer Science, or a related field.&#61623; Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are often preferred.&#61623; Qatari driving license is mandatoryExperience&#61623; Minimum (5) year&rsquo;s relevant experience an IT technician or in a similar technical support role*Available to join in a month*Job Type: Full-timePay: QAR6,000.00 - QAR6,500.00 per monthApplication Question(s):<ul><li>Are you available to join in a month?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>IT: 5 years (Required)</li></ul>License/Certification:<ul><li>Qatari Driving License (Required)</li></ul>

IT Technician - Artan Holding

Confidential Company

Company Profile/Description: A Leading Manufacturer of a premium and advanced piping products in the UAE is looking for highly skilled and motivated Application & Sales Support Piping Technician to expand their sales operations in the UAE and GCC. Job Description: <ul><li>Understand and analyze the customers’ piping requirements/drawings.</li><li>Provide technical support and services to the customers for their piping work needs.</li><li>Generate drawings and design reports for the customers piping/water supply/chilled water systems applications.</li><li>Present the piping solutions to the customers and respond to their technical clarification requirements.</li><li>Conduct the mockup piping installations.</li><li>Train site plumbers and technicians for the installation procedures.</li><li>Visit the sites and make detailed reports of work done at various job sites.</li><li>Understand and follow all the standards and regulations for piping work to ensure that all installed systems pass inspections.</li><li>Troubleshoot and fix issues relating to the customers’ piping systems.</li><li>Site visits to control the installation and test procedure works, and provide technical advisory.</li></ul>

Application & Sales Support Piping Technician

Al Adyat consultancy

Job Description: We are seeking a dedicated L2 / L3 Techno-Functional SME to provide support for our Tax Revenue application suite deployed on Microsoft Azure. This role demands a proactive support specialist who can efficiently troubleshoot, document, and facilitate the resolution of issues within a complex application environment built on SAP HANA 1809 and Tax associated technologies.Arabic: Mother Tongue, highly proficient in EnglishMinimum 5 years in SAP HANA, SAP Tax modules, and cloud environments.Bachelor's degree in Information Technology, Computer Science, or related field. Certifications in Microsoft Azure and SAP are highly advantageous.Key Responsibilities:<ul><li>Serve as the point of contact for users experiencing issues with the Tax Revenue applications and related services.</li><li>Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution.</li><li>Apply diagnostic utilities to aid in troubleshooting. Provide prompt and accurate feedback to customers.</li><li>Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician or team.</li><li>Prepare and maintain documentation of application support processes, FAQs, and user guides.</li><li>Contribute to ensuring high availability and performance of the applications, including SAP-based modules like TRM/PSCD/FI/PIPO/ABAP/Webdynpro/BRF+/BW/SAC/FIORI(MCF)/BASIS/Security/Solman.</li><li>Coordinate with the application support team for patch management, updates, and incident management.</li><li>Assist in creating training materials and application notes for end-users and internal staff.</li></ul>Skills and Qualifications:<ul><li>Understanding of IT support principles with a minimum of 5 years of technical and functional support experience.</li><li>Familiarity with cloud services, particularly Microsoft Azure, and understanding of cloud service management and operations.</li><li>Deep Knowledge of SAP HANA 1809 and related modules: TRM, PSCD, FI, PIPO, ABAP, Webdynpro, BRF+, BW, SAC, FIORI (MCF), BASIS, Security, and Solution Manager.</li><li>Strong problem-solving skills with an ability to assess a situation and determine tactical steps forward.</li><li>Excellent verbal and written communication skills with the ability to document processes and prepare instructional guides.</li><li>Capability to work independently with minimal supervision as well as collaboratively within a team.</li><li>Customer service orientation with a patient and empathetic approach to user issues.</li><li>Preferred: SAP certification(s) relevant to the application support and a professional certification in Microsoft Azure.</li></ul>Job Type: Full-timePay: QAR15,000.00 - QAR18,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>SAP HANA, SAP Tax modules, and cloud environments.: 5 years (Required)</li><li>L2/L3 Techno-functional : 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>License/Certification:<ul><li>degree in Information Technology (Required)</li></ul>

L2/L3 Techno-functional - Tax Revenue Application Support

First National Bank Alaska

<div>Product Support Technician I/II - Credit Card Support Unit 
 
Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 10 years in a row by Alaska Business magazine readers. 
 
We are seeking a Customer Service Professional to Join our Team! 
 
Put your knowledge of banking technology and customer service experience to work by joining our Credit Card Support team. Our Product Support Technicians act as liaisons between our customers, software staff and vendors to support processing systems. 
 
Salary: Product Support Technician I - $19.00/hour minimum 
Salary: Product Support Technician II - $25.15/hour minimum 
 
Job/salary offer would be commensurate with experience.
 
 
Schedule: Monday-Friday, 8:00am-5:00pm 
 
GENERAL PURPOSE SUMMARY
 
Acts as liaison between bank's end users, customers, software development staff, and vendors to support the bank's processing systems; provides technical support by performing the following essential duties and responsibilities:
 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<div><ul><li>Provides technical support for purchased and internally developed bank processing systems.
</li></ul><ul><li>Acts as liaison between bank's end users, customers, software development staff, and vendors to resolve system problems within the scope of responsibility; answers users' questions and finds solutions for users' needs.
</li></ul><ul><li>Reviews documentation on assigned systems, determines effect on bank users, and recommends procedural improvements to supervisor.</li></ul>
<ul><li>Maintains current comprehensive technical knowledge of assigned systems and related banking regulations, and their interfaces to all applicable systems and applications.
</li></ul><ul><li>Performs other work-related duties as assigned by supervisor.</li></ul></div>
COMPLIANCE EXPECTATIONS
<ul><li>Stay up to date on relevant laws and regulations and complete all compliance training on time.</li>
<li>Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job.</li>
<li>Maintain customer confidence and protect the bank&rsquo;s operations by identifying and protecting confidential information.</li></ul>
QUALIFICATION REQUIREMENTS
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

EDUCATION and/or EXPERIENCE:
 
Product Support Technician I Minimum: Two years banking or customer service. Familiarity with banking data and processes.
 
Preferred: Familiarity with banking (FNBA) products and processing environment.
 
 
Product Support Technician II Minimum: Bachelor's degree in business, technology or related field and one year banking experience relevant to the functions of the assigned unit; or three years&rsquo; banking experience relevant to the functions of the assigned unit; or equivalent combination of education/training and experience. Familiarity with banking data and processes.
 
Preferred: Customer service experience. 
 
SKILLS and ABILITIES:
 
Ability to keyboard 45 wpm and operate a 10-key calculator by sight required; word processing and spreadsheet software experience required, database software experience preferred. Must have good written and oral communication and interpersonal skills. 
 
LANGUAGE SKILLS:
 
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers, employees of the organization, and vendors. 
 
MATHEMATICAL SKILLS:
 
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
 
 
REASONING SKILLS:
 
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
 
 
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.
 
 
The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
 
 
WORKING CONDITIONS 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
 
The noise level in the work environment is usually moderate.</div>

Product Support Technician I/II - Credit Card Support Unit

Parsons

Role Summary The IT Support Technician Dubai, UAE will provide first-level IT support to end users across Parsons Corporation, handling troubleshooting, technical assistance, and issue resolution for hardware, software, and network-related problems. This role is designed for UAE Nationals looking to build their career in IT, with opportunities to gain practical experience and grow within a global engineering and technology-driven organization. Job Details Location: United Arab Emirates Location: Dubai Industry: Information Technology (IT) Function: Help Desk / Technical Support Gender: Any Candidate Nationality: UAE Nationals only Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Provide first-level IT technical support remotely via phone, email, or instant messaging * Troubleshoot and resolve common hardware, software, and peripheral issues for end users * Escalate unresolved issues to senior service desk staff or relevant IT teams * Research solutions for standard software and hardware-related problems * Maintain knowledge of Parsons IT environment, workstation configurations, and associated technologies * Document service requests, resolutions, and outcomes according to company procedures * Support non-business hours operations by providing on-call service during weekends or holidays * Ensure compliance with Parsons IT policies, procedures, and security standards Ideal Profile * Bachelor s degree in IT, Computer Engineering, or a related discipline * 0 1 years of work experience in IT support, help desk, or MIS environment (fresh graduates welcome) * Certifications in Microsoft or Cisco technologies preferred * Strong knowledge of Microsoft operating systems, applications, and personal computer hardware * Familiarity with printers, peripherals, and IT service desk operations * Excellent communication and customer service skills with the ability to resolve issues effectively * Strong problem-solving and analytical abilities Why Join Us * Begin your IT career with Parsons, a global leader in engineering, infrastructure, and technology solutions * Gain valuable hands-on experience in IT support and service desk operations * Competitive salary, benefits, and opportunities for career growth * Be part of a diverse and inclusive workplace committed to employee development * Contribute to innovative projects supported by Parsons advanced IT infrastructure

IT Support Technician UAE Nationals Dubai, UAE

Home Solutions (Sabdulla)

Job Title: Application Support Analyst Department: IT Salary: Market Competitive Location: Korangi, Industrial Area, karachiWe are seeking a proactive and detail-oriented Application Support Analyst to join our IT team. The ideal candidate will be responsible for providing first-level technical support, conducting user acceptance testing (UAT), delivering end-user training, and performing setups and configurations across various software modules and systems.Job Description:&middot; Plan, coordinate, and execute UAT activities; document results and communicate issues to development teams.&middot; Develop training materials and conduct hands-on sessions for users on new systems, modules, and updates.&middot; Respond to and resolve user queries, incidents, and system issues; escalate complex issues where necessary.&middot; Perform initial setups, configurations, and parameter settings for different IT systems and business modules (e.g., ERP, HR, Finance, CRM).&middot; Configure and maintain system parameters, user roles, and workflows across different application modules.&middot; Maintain accurate records of support tickets, training sessions, system configurations, and changes.Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 3&ndash;4 years of experience in a similar IT support or functional analyst role.</li><li>Strong understanding of ERP systems and their functional modules (e.g., Finance, Procurement, Inventory).</li></ul>Proficiency in Structured Query Language (SQL) for data queries and basic analysis.Interested candidates can send their resume at:careers@sa-ceramics.com, cc: hiring@sa-ceramics.com, mentioning Application Support Analyst in the subject line.Job Type: Full-timeWork Location: In person

Application Support Analyst

Eocean Pvt Ltd

Role OverviewAs an Application Support Engineer, you will be deployed onsite at a banking client, serving as the first point of contact for all matters related to Eocean&rsquo;s WhatsApp Solutions. You will be responsible for diagnosing, troubleshooting, and resolving application-related issues while ensuring smooth day-to-day operations and maintaining strong client relationships. The role requires a proactive individual who can manage incidents efficiently, communicate effectively, and coordinate with internal teams for timely resolution.Key Responsibilities* Act as the onsite representative and first point of contact for Eocean&rsquo;s WhatsApp Solutions.* Diagnose, troubleshoot, and resolve application-related issues in coordination with internal support and product teams.* Monitor application performance, identify recurring issues, and provide timely updates to stakeholders.* Communicate effectively with client teams through email, chat, or phone until resolution.* Escalate complex cases to internal teams with proper documentation and root-cause details.* Track and manage open issues, ensuring closure within defined SLAs.* Support application deployments and conduct post-deployment validation activities.* Maintain detailed records of incidents, resolutions, and best practices in internal knowledge bases.* Prepare periodic reports highlighting issue trends, client feedback, and service improvements.* Build and maintain strong working relationships with client representatives to ensure satisfaction and trust.Qualifications and Experience* Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field.* 2&ndash;3 years of experience in Application Support or similar customer-facing technical roles.* Strong command over SQL databases (Microsoft SQL, MySQL, or Oracle).* Hands-on experience with web-based or cloud-hosted applications.* Familiarity with APIs, logs, and system integrations.* Strong diagnostic and problem-solving skills with an analytical mindset.* Excellent verbal and written communication skills.* Ability to work independently and handle multiple priorities in a client-facing environment.Key Competencies* Application troubleshooting and root-cause analysis* Effective communication and client relationship management* Database query handling and analysis* Time management and prioritization* Documentation and attention to detail* Collaboration and cross-functional coordinationJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What are your salary expectations?</li></ul>Work Location: In person

Application Support Engineer

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