application support technician

Medina County Commissioners

<div><p><b>General Description</b></p><p>
The Support Technician position provides advanced technical support and exceptional service to County staff across multiple departments. Reporting to the Operations Manager, this role ensures reliable system performance, resolves complex technical issues, and contributes to ongoing improvements in the County&rsquo;s technology environment. The ideal candidate is a hands-on problem solver who enjoys working collaboratively, communicates effectively, and takes pride in helping others make the most of their technology.</p><p><b>
Essential Job Functions</b></p><ul><li>
Provide daily technical support to County staff, ensuring reliable performance of systems, applications, and devices.</li><li>
Support and maintain both Windows and Linux environments, including servers and desktops.</li><li>
Troubleshoot and resolve complex technical issues related to hardware, software, and network operations.</li><li>
Assist in the planning and implementation of new services, features, and upgrades.</li><li>
Respond promptly and professionally to helpdesk tickets, maintaining a strong focus on service quality.</li><li>
Collaborate with fellow IT team members to maintain a secure, efficient, and user-friendly computing environment.</li><li>
Work with third-party vendors to support and maintain specialized systems and infrastructure.</li><li>
Monitor and manage email security systems, ensuring optimal performance and mail flow.</li><li>
Administer user accounts and permissions within Microsoft 365, Entra ID, and local Active Directory.</li><li>
Create and maintain clear, detailed technical documentation and standard operating procedures.</li><li>
Deliver excellent customer service, demonstrating patience, professionalism, and a solutions-oriented mindset.</li></ul><p><b>
Qualifications</b></p><p><b>
Education &amp; Experience</b></p><ul><li>
Associate&rsquo;s degree in Information Technology, Computer Science, or a related field required.</li><li>
Minimum of 2 years of experience in IT support or systems administration, preferably in a multi-department environment.</li><li>
Demonstrated experience with Windows and Linux operating systems, Microsoft 365, Entra ID, and Active Directory administration.</li><li>
Familiarity with virtualization, network fundamentals, and email security systems is strongly desired.</li><li>
Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional are a plus.</li></ul><p><b>
Knowledge, Skills, &amp; Abilities</b></p><ul><li>
Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex issues independently.</li><li>
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.</li><li>
Proven ability to manage multiple priorities while maintaining attention to detail.</li><li>
Commitment to professionalism, confidentiality, and delivering exceptional customer service.</li><li>
A team-oriented mindset with the initiative to identify and implement process improvements.</li></ul><p><b>
Work Environment</b></p><ul><li>
Full-time position based at County facilities with occasional remote or off-hours work required for maintenance or upgrades.</li><li>
Standard office environment with periods of active work at multiple locations throughout the County.</li><li>
May require lifting and moving computer equipment (up to 50 lbs) and working in server rooms or wiring closets.</li><li>
Collaboration with a supportive IT team that values communication, learning, and continuous improvement.</li></ul><p><b>
Wage</b>: $20.96 &ndash; $25.15 per hour</p><p><b>
Apply:</b> Submit application and resume to IT-administration@medinacounty.gov</p><p><b>
Benefits:</b> Paid sick time, 12 paid holidays, vacation accrual, insurance (medical, dental, vision, etc), OPERS pension</p></div>
<br><div><p><b>Phone:</b> 330-722-9209<br>
<b>Fax:</b> 330-722-9342</p><p>
144 North Broadway Street<br>
Room 202
<br>
Medina, OH 44256</p>
<b>Office Hours:</b><p><br>
Monday - Friday
<br>
8:00AM - 4:30PM</p></div>

IT Technician Support (Full-Time)

Marotta Controls

<div><div><div><div><div><div><div><div><div><div><div><div><div>Elevate your career at Marotta Controls, a New Jersey Top Workplace three years running! Dedicated to innovation, quality and excellence, we deliver cutting edge control systems for the Aerospace &amp; Defense industry. At Marotta, we value bold thinking and teamwork, and we empower our employees to push boundaries while delivering top-tier solutions to our customers. Our team fosters a fun, collaborative culture where creativity and technical excellence thrive! Your next big opportunity starts here. Be part of a company where your work supports a mission that makes a difference&mdash;apply today!</div><br>
<div></div>
</div></div></div></div></div></div></div></div></div></div><div></div><div><b>IT Support Technician I</b></div>
<div></div><div><b>ESSENTIAL FUNCTIONS</b></div>
<div></div><div>The IT Help Desk is the central point of contact for all IT related incidents and service requests. The role of the IT Support Technician is to provide front line support for all staff. The IT Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The desktop support technician is required to track all support requests through a ticketing system and track all resolutions to issues. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, and in person.</div>
<div></div><div>Minimum Required Qualifications:</div>
<ul><li>Demonstrated knowledge of building and configuring PCs and laptops, loading software, and conducting audits for unlicensed software</li>
<li>Minimum 1-year experience or education equivalent</li>
<li>Must be a US Citizen</li>
</ul>
<div></div><div>Additional Desired Qualifications:</div>
<ul><li>Network cabling experience is considered a plus</li>
<li>Knowledge of JIRA Service Desk or a similar ticketing system a plus</li>
</ul>
<div></div><div>Essential or Primary / Key Responsibilities:</div>
<ul><li>Complete work orders such as:
<ul><li>Installing equipment</li>
<li>Connecting and moving devices</li>
<li>Installing disk drives, memory and other hardware components</li>
<li>Software installations</li>
<li>Install Windows OS on new computers</li>
</ul></li><li>Sets up technology for new hires</li>
<li>Provide desktop, mobile device, phone and email usage support and training to new users</li>
<li>Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment</li>
<li>Adhere to policies for access control and security administration, including password troubleshooting and password resets</li>
<li>Assemble, install, configure and test computer equipment</li>
<li>Install and configure new IT equipment</li>
<li>Resolve incidents and upgrade different types of software and hardware</li>
<li>Excellent verbal and written communication skills</li>
<li>Good problem-solving and critical-thinking skills</li>
<li>Able to work in a team as well as independently</li>
<li>Experienced in providing professional and courteous customer service</li>
</ul>
<div></div><div><b>Work Environment:</b></div>
<ul><li>This job interacts both in a professional office environment and a manufacturing/machine shop environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, as well as environments inclusive of the appropriate eye, hearing and foot protection (as required).</li>
<li>This is a full-time position. On-call rotation and occasional weekend support is expected.</li>
<li>This position is based in our Parsippany location and may require occasional travel to our Montville office location.</li>
<li>No regular travel is expected for this position</li>
</ul>
<div></div><div>Physical Requirements:</div>
<ul><li>While performing the duties of this job, the employee is regularly required to see, talk, and hear</li>
<li>The employee is frequently required to reach and lift with hands and arms, and to use hands to finger, handle or feel</li>
<li>The employee is regularly required to sit, stand, walk, bend, turn, etc., and move about the facility</li>
<li>The employee may be required to lift, push, pull and/or move items weighing up to 25 pounds</li></ul><br>
</div><div></div><div><div>This position is at our Parsippany, NJ corporate office&rsquo;s location.</div>
<div><div><div><b>Salary Range: </b><b>$25.01-$29.79</b></div>
</div><div></div><div>Many of our contracts require proof that you are a U.S. citizen and/or that an export license has been obtained for employees who are citizens of certain countries. Your employment, both initially and continually thereafter, is conditioned on production of such proof of citizenship and/or any export license that may be required to comply with any and all applicable laws, regulations, or executive orders, or required by Federal, State, or local government contracts.</div>
<div></div><div>At Marotta Controls, we are committed to a fair, performance-driven compensation approach that promotes consistency across all levels of our organization. We ensure that pay decisions are free from bias, based on objective criteria, and are regularly reviewed.</div>
<div></div><div>Your level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, experience, and internal consistency.</div>
<div></div><div>Additionally, we offer a highly competitive compensation package for this opportunity, including incentive compensation and a comprehensive suite of premium benefits. These include medical, prescription, dental, vision, life, and disability insurance, a 401(k) plan with company match, tuition assistance, paid vacation, sick and personal days, paid holidays, and flexible scheduling options such as compressed workweeks. We value and reward employee achievements and host multiple engagement events each quarter to foster a strong, supportive workplace culture.</div>
<div></div><div>If you are looking to grow or accelerate your career and be part of a best in class organization while enjoying a work-life balance, please visit our website at www.marotta.com to learn more about us and to apply. Check out all of our openings at https://marotta.com/job-openings/</div>
<div></div><div>VETERANS ARE ENCOURAGED TO APPLY</div>
<div></div><div><b>No agencies, please.</b></div></div></div></div><div></div>

IT Support Technician I

Greenheck Group

<div><div>Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it&rsquo;s joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we&rsquo;ve proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level. We are more than products, we are a team of inspired people doing extraordinary things.</div><div>
Your opportunity:</div><div>
The Application Engineer provides technical application support, quotes special product designs and presents application training programs for internal and external customers in our industry. The position demonstrates a basic understanding of rep network and sales channel.</div><div></div><div>
What you&rsquo;ll be doing:</div><ul><li>
Aid product support team on technical support via phone and e-mail for both internal and external salespeople in the areas of product selection and application.</li></ul><ul><li>
Develop and communicate solutions for basic product applications under direct supervision.</li></ul><ul><li>
Gather information and provide resolution to complex field problems. May include travel for onsite support.</li></ul><ul><li>
Understand and interpret industry codes and standards to determine product needs and requirements.</li></ul><ul><li>
Assist with highlighting and communicating key selling points of our current products for delivery to our sales teams and customers.</li></ul><ul><li>
Identify opportunities for process improvement and work to implement where applicable.</li></ul><ul><li>
Become familiar with the competitor's products and apply this knowledge to the company's advantage.</li></ul><ul><li>
Organize and present trainings to internal and external customers both onsite and offsite.</li></ul><ul><li>
May assist with offsite events including planning, set-up, and basic customer interactions</li></ul><ul><li>
Develop awareness of industry related associations and their purpose.</li></ul><ul><li>
May provide mentoring, training, indirect supervision of other team members, or may have direct reports.</li></ul><ul><li>
Basic understanding of rep network and sales channel.</li></ul><ul><li>
Manage basic individual projects in accordance with predetermined completion dates.</li></ul><ul><li>
Document service calls to record data on product questions and field issues.</li></ul><div></div><div>
What you should have:</div><ul><li>
4 Year / bachelor&rsquo;s degree in engineering or equivalent years of work experience required.</li><li>
0-2 years of relevant work experience in engineering required.</li></ul><div></div><div>
COMPENSATION &amp; BENEFITS</div><div>
Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program. The starting base pay range for this position is $74,985-$92,629 and may vary based on factors such as job-related knowledge, skills, experience, and performance. With best-in-class benefits, you can be the best you, and together, we can be the best in the industry. Visit our <div>Perks &amp; Benefits page</div> for more information on these offerings:</div><ul><li><div>
Health &amp; Family Support</div></li><li><div>
Financial Security</div></li><li><div>
Learning &amp; Development</div></li><li><div>
Rewards &amp; Recognition</div></li><li><div>
Wellbeing &amp; Mental Health</div></li><li><div>
Work-Life Balance</div></li><li><div>
Fun Perks</div></li></ul><div></div><div>
SPECIAL NOTATION</div><div>
The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.</div><div></div><div>
PHYSICAL REQUIREMENTS</div><div>
Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks. Work may be performed in company&rsquo;s setting, home, or hybrid.</div><div></div><div>
EEO STATEMENT</div><div>
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</div><div></div><div>
ACCOMMODATIONS REQUEST</div><div>
Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process, please email <div>HR@greenheck.com</div> with your name, job title, posting number, and requested accommodation.</div><div></div><div>
RECRUITING FRAUD ALERT</div><div>
At Greenheck Group, your personal information and online safety are our top priorities. Our recruiters will only direct candidates to apply through our official career page at <div>https://greenheckgroup.com/careers/</div>. We will never request payments, financial account details, or sensitive information such as Social Security numbers. If you&rsquo;re unsure about the legitimacy of a message, please contact <div>HR@greenheck.com</div> for verification.</div><div></div><div>
If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us!</div></div>

Application Engineer I - Tech Support

INISGHT2PROFIT

<div>Overview:
<div>
Application Support Coordinator (Part-Time Temporary Employee)</div><div></div><div><br>
Hours: Mon&ndash;Fri (20 hrs/wk - 4 hours/day)<br>
Pay: $20/hour</div><div><br>
INSIGHT2PROFIT is looking for a motivated, detail-oriented individual to join our Technology team in a part-time role that delivers real-world experience you can proudly put on your resume. As an Application Support Coordinator, you&rsquo;ll play a key role in keeping our internal business platform (DRIVE) running smoothly while you support users, troubleshoot issues, and work across tech and business teams to resolve problems quickly and professionally.</div><div></div><div><br>
You&rsquo;ll manage incoming support tickets, dig into technical challenges, test new features, maintain accurate user access and data, and help launch new tools. This is hands-on work where you&rsquo;ll sharpen your communication skills, see agile in action, and learn how a growing company uses technology to drive performance.</div><div></div><div><b><br>
What You&rsquo;ll Do</b></div><ul><li>
Monitor and respond to support tickets, emails, and occasional video calls</li><li>
Troubleshoot technical issues; escalate complex ones to the right team</li><li>
Manage user access to systems and client-facing applications</li><li>
Keep application data accurate and up-to-date</li><li>
Participate in application testing and support portal launches</li></ul><div><b>
Skills &amp; Qualifications</b></div><ul><li>
Pursuing an Associate or Bachelor<b>&rsquo;s</b> in IT, Computer Science, MIS, Computer Engineering, or related field</li><li>
Strong communicator &mdash; able to work with technical and non-technical users</li><li>
Organized, detail-oriented, and reliable</li><li>
Experience with MS Office (required); web application development familiarity (preferred)</li><li>
Experience in a customer service role (preferred)</li><li>
Comfortable working independently during onsite morning shifts</li></ul><div><b>
Why You&rsquo;ll Love This Role</b></div><ul><li>
Gain valuable experience in application support, agile workflows, and cross-functional collaboration</li><li>
Flexible hours to fit around your class schedule</li><li>
Build career-ready skills in a supportive, team-oriented environment</li><li>
Make a real impact in a growing company</li></ul><div><i>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.</i></div><div></div><div><i><br>
INSIGHT2PROFIT is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.</i></div><div></div><div><i><br>
INSIGHT2PROFIT is interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. This includes individuals with OPT or STEM OPT.</i></div><div></div><div><br>
#LI-DNI</div></div>

Application Support Coordinator, Part-Time Temporary Employee

Shure

<div>Overview:
<div><b>Are you passionate about delivering high‑level technical support and creating thoughtful, effective solutions?</b></div><div>
</div><div>
Shure is seeking an <b>Applications Engineer</b> to provide advanced product guidance and serve as a trusted resource for our customers. In this role, you will support the full portfolio of Shure products, with an emphasis on our Unified Communications (UC) solutions. In this role, you will:</div><div>
</div><ul><li>
Provide Tier 2 technical product support, offering deeper expertise for more complex inquiries</li><li>
Deliver system design assistance to ensure customers achieve the best possible experience with Shure products</li><li>
Conduct training sessions and present product demonstrations at trade shows, seminars, and sales meetings</li></ul><div>
This position is ideal for someone who excels at problem‑solving, communicates technical concepts clearly, and enjoys helping others make informed decisions.</div><div></div><div><b><br>
This role is hybrid (2-3 days per week on-site) and based in our Skokie, IL location.</b></div>
Responsibilities:
<div>
Shure primarily supports customers via phone and email:</div><ul><li>
Resolves customer application issues, including performing follow-up technical support, by working with Product Development, Product Management, Service, Quality, and other departments.</li><li>
Assists in the selection of the appropriate Shure product based on the application.</li><li>
Resolves basic network troubleshooting issues (IP addressing, network switch configuration, best practices, etc.).</li><li>
Provides technical assistance in the design/integration of the applications and software installation and configuration.</li><li>
Provides technical assistance in frequency selection and coordination for wireless microphone systems, including antenna deployment.</li><li>
Develops and suggests product improvements and modifications based on customer requirements.</li><li>
Documents details of issues and resolutions using Salesforce CSP, creating cases, and following through to case closure.</li></ul><div>
Other responsibilities include:</div><ul><li>
Researches, writes and publishes technical applications bulletins, &ldquo;FAQs&rdquo;, technical training material, and technical &ldquo;white papers&rdquo; or educational guides.</li><li>
Conducts training seminars for associates, sales representatives, dealers, end users, and international distribution centers.</li><li>
Prepares and presents demonstrations and applications of Shure products at trade shows, seminars, sales meetings, etc.</li><li>
Provides technical support to Sales and Market Development staff in determining the application of Shure products to customer requirements.</li><li>
Reviews new products for proper use with other products, including performing field tests on new products to gain familiarity and working knowledge.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in audio, electrical engineering, or related field.</li><li>
Minimum 2 years of demonstrated experience working with electronics, acoustic principles, sound reinforcement, recording, and/or conferencing systems. Demonstrated experience in application and troubleshooting in both MAC and Windows environments.</li><li>
Familiarity with:<ul><li>
Networking principles, implementation and basic troubleshooting desired.</li><li>
Digital audio signal processing implementation, configuration, and troubleshooting.</li><li>
RF and broadcast principles, implementation, and troubleshooting.</li></ul></li><li>
Demonstrated experience in application and troubleshooting of digital audio and content creation with mobile devices and related technologies (iOS, Android, Bluetooth, etc.).</li><li>
Demonstrated experience with software installation and troubleshooting in both Mac and Windows environments.</li><li>
Familiarity with Shure products and their applications preferred.</li><li>
Interest in audio, electronics, acoustics, and system design desirable.</li><li>
Computer literacy required, word processing; database; spreadsheet.</li><li>
Superb problem-solving/troubleshooting skills.</li><li>
Excellent telephone and interpersonal communication skills.</li><li>
Excellent presentation skills, especially in groups (2 - 500 people).</li><li>
Ability to handle multiple projects simultaneously, organized working methods, and good follow-up procedures.</li><li>
Ability to learn and keep up to date on technical matters.</li><li>
Moderate domestic/international travel (4 - 6 weeks per year).</li><li>
Second language an asset</li></ul><div></div><div><br>
Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas.</div><div></div><div><b><br>
WHO WE ARE</b></div><div>
Shure&rsquo;s mission is to be the most trusted audio brand worldwide &ndash; and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn&rsquo;t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.</div><div></div><div><br>
Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.</div><div></div><div><br>
Join Shure and <b>Amplify Your Impact.</b> Explore our unique culture and learn the key pillars that define our legacy of excellence.</div><div><b><br>
THE MIX MATTERS</b><br>
Don&rsquo;t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you&rsquo;re excited about this role, believe you&rsquo;ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!<br>
<br>
<b>PAY TRANSPARENCY</b><br>
Shure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry&rsquo;s top talent. Base salaries vary based on qualifications, geography, experience, and expertise in each respective discipline. The range displayed on each job posting reflects the minimum and maximum base salary for the opportunity. The base salary for this position ranges from $80,500 to $128,800 with a mid-point target. If your salary expectations do not align, still apply as we are often flexible on the seniority of posted positions. All positions also include an award-winning benefits package.</div><div></div><div><b><br>
WE GOT YOU - Our Benefits</b><br>
At Shure, we prioritize the well-being of our Associates. We offer competitive rewards packages to full-time and part-time Associates working 24 or more hours a week that address physical, mental, financial, and overall well-being. Our benefits include comprehensive healthcare, mental health and retirement savings plans, generous paid time off programs, employee discounts, professional development opportunities, work-life balance initiatives, employee recognition programs, and volunteering/community involvement opportunities. To learn more, check out our Benefits At A Glance.</div><div></div><div><br>
#LI-HYBRID</div></div>

Engineer II, Applications (Technical Customer Support)

Mutakamela Insurance

<div>
 <p>
  <strong>
   About Mutakamela:
  </strong>
 </p>
 <p>
  <strong>
   Mutakamela Insurance
  </strong>
  is proud to be a growing leader in the insurance sector in Saudi Arabia. We are committed to attracting and developing top talent to support our continued success and expansion. At Mutakamela, we believe in building a strong, capable workforce aligned with our core values and strategic goals. Our culture is rooted in professionalism, innovation, and collaboration, making us a trusted name in the industry and a great place to grow your career.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role
  </strong>
  :
 </p>
 <p>
  The Application Support provides technical and functional support for core business applications within Mutakamela Insurance, ensuring stable, secure, and efficient operation of systems such as policy administration, claims processing, underwriting, and CRM platforms. The role is critical in troubleshooting user issues, managing application configurations, coordinating with vendors, and supporting business continuity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Challenges
  </strong>
  :
 </p>
 <ul>
  <li>
   Supporting mission-critical insurance systems with minimal downtime
  </li>
  <li>
   Managing incident escalations and communicating effectively with users
  </li>
  <li>
   Handling high volumes of tickets while maintaining service levels
  </li>
  <li>
   Supporting legacy systems and integrating with new technologies
  </li>
  <li>
   Ensuring application-related compliance (e.g., audit, data privacy) Responsibilities General-
  </li>
  <li>
   Provide first and second-line support for insurance applications and tools
  </li>
  <li>
   Log, track, and resolve incidents, service requests, and change tickets
  </li>
  <li>
   Troubleshoot system errors, bugs, and user issues; escalate as needed
  </li>
  <li>
   Conduct root cause analysis and implement corrective actions
  </li>
  <li>
   Support system configuration, testing, and upgrades
  </li>
  <li>
   Assist in user account setup, role permissions, and data access controls
  </li>
  <li>
   Work with vendors on support issues and application patches
  </li>
  <li>
   Document issue resolutions, SOPs, FAQs, and system updates
  </li>
  <li>
   Assist in application training and onboarding for end users
  </li>
  <li>
   Monitor system health, logs, performance, and scheduled jobs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Definitive:
  </strong>
 </p>
 <ul>
  <li>
   Install and maintain the performance of database servers.
  </li>
  <li>
   Develop processes for optimizing database security.
  </li>
  <li>
   Set and maintain database standards.
  </li>
  <li>
   Manage database access.
  </li>
  <li>
   Performance tuning of database systems.
  </li>
  <li>
   Install, upgrade, and manage database applications.
  </li>
  <li>
   Diagnose and troubleshoot database errors.
  </li>
  <li>
   Recommend and implement emerging database technologies and manage database reports, visualizations, and dashboards.
  </li>
  <li>
   Automation for repeating database tasks.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical:
  </strong>
 </p>
 <ul>
  <li>
   Functional Requirements
  </li>
  <li>
   Application support tools (Jira, ServiceNow, Freshservice)
  </li>
  <li>
   Basic knowledge of databases (SQL queries, logs)
  </li>
  <li>
   Understanding of web-based applications and APIs
  </li>
  <li>
   Familiarity with core insurance systems (policy, claims, billing)
  </li>
  <li>
   Windows OS and basic networking knowledge
  </li>
  <li>
   Excel and reporting tools (basic data exports, validations)
  </li>
  <li>
   Exposure to cloud environments (Azure, AWS) is a plus
  </li>
  <li>
   Basic scripting or automation knowledge is a bonus (e.g., PowerShell) Education and Certifications Bachelor&rsquo;s degree in Information Technology, Computer Science, or equivalent Preferred
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Certifications:
  </strong>
 </p>
 <ul>
  <li>
   ITIL Foundation
  </li>
  <li>
   Microsoft Certified: Fundamentals or Modern Desktop
  </li>
  <li>
   Application-specific training or certifications (e.g., CRM, policy platforms)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Behaviors:
  </strong>
 </p>
 <ul>
  <li>
   Values Requirements
  </li>
  <li>
   Responsiveness: Quick and clear communication with users
  </li>
  <li>
   Problem-Solving: Analytical and solution-oriented approach
  </li>
  <li>
   Teamwork: Works well with IT, business, and vendor teams
  </li>
  <li>
   Customer Service: Prioritizes user satisfaction and clarity
  </li>
  <li>
   Accountability: Follows through and takes ownership of issues
  </li>
  <li>
   Integrity: Maintains data privacy and follows compliance protocols Experiences Required
  </li>
  <li>
   1-2 years in application support or IT helpdesk environment
  </li>
  <li>
   Experience supporting insurance or financial systems is preferred
  </li>
  <li>
   Familiarity with ticketing systems, SLAs, and ITIL practices
  </li>
  <li>
   Experience in handling user support, issue tracking, and system troubleshooting
  </li>
 </ul>
 <p>
 </p>
</div>


Application Support Specialist

D Tech IT Solutions

<p>About D Tech IT Solutions</p><p>D Tech IT Solutions is a leading IT company established in 2013, with operations in Dubai and Kerala. We specialize in Clinic &amp; Pharmacy Management Software, Web Development, and Digital Marketing Services. Our healthcare software solutions are trusted by 200+ clinics across the UAE, with NABIDH and RIAYATI approved systems.</p><p>We are looking for a dedicated and customer-focused <b>Application Support Engineer</b> to join our growing team.</p><p>Job Responsibilities</p><ul><li>Provide technical support for company software applications (Clinic &amp; Pharmacy Management Systems)</li><li>Conduct product demonstrations and presentations for potential clients</li><li>Install, configure, and troubleshoot software at client locations</li><li>Travel across the UAE for software demos, training, and support</li><li>Provide after-duty hours (on-call) support when required</li><li>Handle customer queries and ensure timely resolution</li><li>Coordinate with the development team for issue escalation</li><li>Maintain proper documentation of support activities</li></ul><p>Requirements</p><ul><li>Degree or Diploma in Computer Science, IT, or related field</li><li>Minimum 1 year UAE experience (added advantage)</li><li>Strong communication and presentation skills</li><li>Ability to conduct live application demos confidently</li><li>Willingness to travel across the UAE</li><li>Problem-solving mindset and customer-oriented approach</li><li>Basic knowledge of networking and database concepts is preferred</li></ul><p>What We Offer</p><ul><li>Salary: AED 2,500 per month</li><li>Opportunity to work with a reputed healthcare IT company</li><li>Career growth in the IT &amp; healthcare technology sector</li><li>Hands-on exposure to UAE healthcare systems</li></ul><p>Job Type: Full-time</p><p>Pay: From AED2,500.00 per month</p>

Application Support Engineer

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