application support technician

FDM Group

<div><div><div><div><div><h2 class="jobSectionHeader"><b>About The Role</b></h2></div><b>
</b></div></div><div><div><div><div><p>This position requires the successful candidate to work on a W2 directly with FDM. We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this position.</p>
<p>
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data &amp; Analytics, IT Operations, Change &amp; Transformation, and Risk, Regulation &amp; Compliance.</p>
<p>
FDM is seeking an <b>APPLICATION SUPPORT ENGINEER</b> to support a project in the <b>FINANCIAL SERVICES </b>sector. Involvement in this project is anticipated to last initially <b>12 MONTHS </b>but may be extended.</p>
<p>
This role will be <b>REMOTE</b> with <b>NO </b>requirements to be in office.</p>
</div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>About You</b></h2></div><b>
</b></div></div><div><div><div><div><p><b>Job Information</b></p>
<p>
Financial Services Client is seeking a motivated and detail-oriented Application Support Engineer to join a technical operation team. The candidate must be willing and able to work <b>Central OR Pacific Time Zone hours.</b> The Application Support Engineer will play a vital role in ensuring continuous operation and performance of a core platform, which is hosted on AWS. In this role, you will be responsible for troubleshooting and resolving application and system issues, managing incidents, performing routine system health checks, and collaborating with product, development, SRE and operations team to maintain system stability and efficiency. The ideal candidate possesses a strong technical background, excellent problem-solving skills, and hands-on experience with cloud environment and relational databases.</p>
<p><b>
Key Job Functions</b></p>
<p>
Application Troubleshooting &amp; Resolution:</p>
<ul><li>Provide L2/L3 technical support for production applications.</li></ul>
<ul><li>Monitor system health, respond to alerts, diagnose incidents and drive timely resolution to minimize downtime and service disruptions.</li></ul>
<ul><li>Investigate, and resolve complex technical issues, ensuring timely resolution in line with</li></ul>
<ul><li>Service Level Agreements (SLAs).</li></ul>
<ul><li>Support policies, internal controls and procedures designed to create value and minimize risk.</li></ul>
<p>
System Monitoring &amp; Maintenance:</p>
<ul><li>Perform regular health checks and proactive monitoring of CSP applications their underlying AWS infrastructure components.</li></ul>
<ul><li>Assist with performing shakeout for applications patches, upgrade and new releases ensuring minimal disruption to business operations.</li></ul>
<p>
Data Analysis &amp; Integrity:</p>
<ul><li>Investigate data discrepancies within CSP applications and databases, working to correct issues and prevent its recurrence.</li></ul>
<ul><li>Support data extraction and manipulation for reporting, analysis and audit purposes using advanced SQL queries across various database platforms.</li></ul>
<ul><li>Contribute to special projects and team objectives, championing continuous improvement initiatives.</li></ul>
<p>
Documentation &amp; Knowledge Management:</p>
<ul><li>Develop and update knowledge base articles to empower end-users and improve first time resolution rates.</li></ul>
<ul><li>Contribute to runbook and operational guides for supported applications.</li></ul>
<p>
On-Call Support:</p>
<ul><li>Participate in a rotating on-call schedule to provide after-hour support for critical application issues as required.</li></ul>
<ul><li>Respond promptly to alerts and incidents, troubleshooting and resolving problems to minimize business impact.</li></ul>
<ul><li>Escalate issues to senior team members or development teams as required.</li></ul>
<ul><li>Document all on-call activities and resolution clearly.</li></ul>
<ul><li>Able to perform real time incident coordination, root cause analysis, drive follow-ups (post-mortems, action items) to prevent recurrence.</li></ul><br>
<p></p>
<p><b>
Education</b></p>
<ul><li>Bachelor&rsquo;s degree in Computer Science, MIS or related technical field required.</li></ul><br>
<p></p>
<p><b>
Minimum Experience</b></p>
<ul><li>Minimum 3 years of experience in an application support or similar technical role, preferably within the financial services industry with demonstrable experience supporting applications hosted on cloud platforms.</li></ul>
<ul><li>2+ Experience with ITSM Tools such as ServiceNow, Remedy or other ticketing tools.</li></ul>
<ul><li>2+ years of experience supporting application built on Java (Tomcat, JBoss) or .Net Stack.</li></ul>
<ul><li>2+ years of experience with on-call support on a rotation basis providing 24x7 support.</li></ul>
<ul><li>2+ years of SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures</li></ul><br>
<p></p>
<p><b>
Specialized Knowledge &amp; Skills</b></p>
<ul><li>Working experience on Cloud Infrastructure, such as AWS, and experience with Splunk or any other APM tool.</li></ul>
<ul><li>Command Center experience or experience managing major incident events is desirable.</li></ul>
<ul><li>Proficiency in ITIL processes required. ITIL certification preferred.</li></ul>
<ul><li>Familiarity with Atlassian tool (JIRA, Confluence).</li></ul>
</div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>About Us</b></h2></div><b>
</b></div></div><div><div><div><div><p><b>About FDM</b></p>
<p>
FDM powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead.</p>
<p>
With 35+ years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers. Partnering with top global companies, we deliver the right talent at the right time&mdash;while guiding our people toward exponential growth.</p>
<p>
   <b>Global impact</b> &ndash; 18 centers across North America, APAC, the UK, and Europe<br>
   <b>25,000+ careers launched</b> &ndash; and counting<br>
   <b>300+ trusted client partners</b></p>
<p><b>
Committed to Equal Opportunities</b></p>
<p>
Tech careers should be for <b>everyone</b>. With 75+ nationalities represented, FDM thrives on diversity, fuels innovation through unique perspectives, and celebrates success together. As an <b>Equal Opportunity Employer</b> and FTSE4Good-listed company, we ensure every qualified applicant gets a fair shot&mdash;no barriers, just opportunities.</p>
<p><b>
Additional Considerations</b></p>
<p>
FDM Group, Inc. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.</p></div></div></div></div></div></div><p></p>

Application Support Engineer

University Enterprises Inc

<div><p>The FI$Cal system modernized how the state of California manages its finances and is one of the largest and most dynamic IT and business-transformation undertakings in California&rsquo;s history. It eliminates the need for hundreds of independent legacy systems by combining the state&rsquo;s accounting, budgeting, cash management, and procurement operations into a single financial-management system.</p></div>
<br><div><p>The Financial Management System for California (FI$Cal) is seeking to hire two (2) student assistants to support the Information technology division of the FI$Cal system, a billion-dollar statewide project. This position is a supporting role in the Information Technology Division. The desired candidates must be comfortable working in an Information Technology setting.<br>
</p><p></p><p>The student assistants will work with IT staff to develop or update the systems documents, review information technology processes and procedures, and/or update them to make them current using the standard documentation template. The student assistants may need to analyze the data using Excel or other technical means to create graphs and presentations. Students may assist in configuring or setting up internal tools.</p></div><p></p>
<br><div><div><div><div><div><p><b>Conditions of
</b></p><p><b>Employment<br>
</b></p></div><p></p><div><p>This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.<br>
</p><p></p><p>Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.<br>
</p><p></p><p>UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week&rsquo;s notice.<br>
</p><p></p><p>UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment.<br>
</p></div></div><br>
<p></p><div><div><p><b>Prerequisites<br>
</b></p></div><p></p><div><p>Must be a college student attending classes during the regular term (Fall, Spring and Winter, if applicable), at one of the accredited colleges or universities on our affiliation list.<br>
</p><p></p><p>To view our current affiliation list please paste the following URL into your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf<br>
</p><p></p><p>Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
<br>
<br>
Students declared major must match the major(s) listed in the job posting.<br>
</p></div></div><br>
<p></p><div><div><p><b>Majors/Fields of Study<br>
</b></p></div><p></p><div><p>Computer Science and Engineering, Computer Information Systems, Information Technology related majors, Math major, Informatics, Business and communications, Business Information systems, or Business Analytics.<br>
</p></div></div><br>
<p></p><div><div><p><b>Work Schedule<br>
</b></p></div><p></p><div><p>F lexible workdays and work hours, Monday &ndash; Friday, between 8 AM &ndash; 5 PM. The final work schedule will be determined by the supervisor.<br>
</p></div></div><br>
<p></p><div><div><p><b>Additional Work Schedule<br>
</b></p></div><p></p><div><p>Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday &ndash; Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).<br>
</p></div></div><br>
<p></p><div><div><p><b>Minimum Qualifications<br>
</b></p></div><p></p><div><ul><li>Excellent co mmunication and writing skills.
</li><li>Quick learner who can think outside the box.
</li><li>Creative, organized and detail oriented.
</li><li>Responsible, dependable with the ability to multi-task.
</li><li>Ability to work well with others, including high-level executives, staff, and peers.
</li><li>Excellent customer service skills.
</li><li>Motivated, innovative, and takes initiative.
</li><li>Able to facilitate small to medium-sized meetings.
</li><li>Possess a working knowledge of Microsoft applications including Word, Excel, and PowerPoint, etc.
</li>Knowledge or experience with Programming.<br>
<li>
</li></ul></div></div><br>
<p></p><div><div><p><b>Preferred Qualifications<br>
</b></p></div><p></p><div><ul><li>State agencies, when hiring for internships and student assistant positions, shall give preference to a qualified applicant who is, or has been, a dependent child in foster care, a homeless youth, a formerly incarcerated youth, or a victim of human trafficking pursuant to Government Code section 18220. The preference shall be granted to applicants who are up to 26 years of age. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.
</li>For any applicant who is eligible under Government Code section 18220, and who is not selected for the position applied for, the hiring authority shall document and retain in its records the reasons why the individual was not selected. This documentation shall be subject to compliance reviews conducted by the State Personnel Board. The documentation should specifically indicate how the candidate did not meet the published minimum requirements for the position; for example, not furnishing proof of application or enrollment in college for a student assistant position, or not meeting the basic requirements stated for an internship position (e.g., prerequisite work experience or education).<br>
<li>
</li></ul></div></div><br>
<p></p><div><div><p><b>Duties and Responsibilities<br>
</b></p></div><p></p><div><ul><li>In a learning capacity, the student assistant will review and update procedure documents for quality assurance.
</li><li>In a learning capacity the student assistant will assist the IT support team to resolve routine tickets.
</li><li>In a learning capacity, the student assistant will assist with various information technology project tasks such as reconciling data from multiple sources, creating presentations, and supporting Information Technology managers to manage internal applications/tools.
</li><li>In a learning capacity, the student assistant will support Information Technology managers and staff on various tasks, e.g. documentation, research, analysis, training, and business support activities.
</li>In a learning capacity, the student assistant will develop and update reports, plans, and process documentation.<br>
<li>
</li></ul></div></div><br>
<p></p><div><div><p><b>Physical Requirements<br>
</b></p></div><p></p><div><p>Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.<br>
</p></div></div><br>
<p></p><div><div><p><b>Working Conditions<br>
</b></p></div><p></p><div><p>Work is performed in a hybrid environment.<br>
</p><p></p><p>Students/Employees will be required to work according to the current UEI remote workplace policy and sign a UEI Work from Home Agreement. The decision to permit an employee to work from home is at the discretion of the supervisor or employer and may, at any time and with or without cause, unilaterally terminate the option to work from home.<br>
</p></div></div><br>
<p></p><div><div><p><b>Application Instructions<br>
</b></p></div><p></p><div><p>Please complete all fields of the employment application. Include your educational history in the &ldquo;Educational Experience&rdquo; section and any employment history in the &ldquo;Employment Experience&rdquo; section of our application.<br>
</p><p></p><p>Please attach a Cover Letter with list of references.<br>
</p><p></p><p><b>Apply by: 6/21/2026</b></p></div></div></div></div></div><p></p>

Student Assistant - Information Technology Support (Hybrid)

RevSpring, Inc

<div><div><b>Job Title: Application Support Analyst</b></div>
<div></div><div><b>Job Summary:</b></div>
<div>RevSpring provides patient engagement and revenue cycle management services to its clients. In order to provide the highest quality service to its clients, RevSpring is seeking an individual who would be a good fit with our team culture as well as having the skills, desire, and enthusiasm to excel in the Level 2 (L2) Application Support Analyst role. We place great importance on our continual improvement of our services, our operational efficiencies, and our customer service, and the successful candidate will contribute to these objectives in measurable ways.</div>
<div>Our L1 support staff handles incoming communications from our clients including system change requests as well as reports of system issues. For items that require additional research or technical knowledge, the L2 Application Support Analyst will provide this additional assistance.</div>
<div>In response to a ticket, typical tasks would include reviewing system logs, examining database records, or examining documentation / program logic to answer the inquiry or identify the source of the reported issue.</div>
<div>Additionally, the L2 Application Support Analyst will be responsible for monitoring the alert dashboard throughout the day for system issues that require attention, and either addressing the issue or escalating to the appropriate group.</div>
<div>This position will be located in the Hamilton, NJ office. Periodic or part-time work-from home arrangement may be considered after an initial period of in-office training.</div>
<div></div><div><b>Essential Functions:</b></div>
2nd Level Support <ul><li>- This team member will provide troubleshooting and technical assistance to internal and external customers, specifically investigation and remediation of issues that occur on any of our platform subsystems. To be successful in this role, the candidate should be excited by problem solving and must possess excellent troubleshooting and communication skills.</li>
<li>Programming knowledge is not required. However, since the need to interact with a database will frequently occur, the candidate should have some knowledge of a relational database such as MySQL and be able to write basic SQL queries. A technical mindset and curiosity will be important in the candidate being satisfied and successful in this role.</li>
<li>Business Support &ndash; Since this team member will be involved in a significant amount of the day-to-day interaction with the customer, he or she will be in good position to suggest, implement, document, and help to improve processes that would make the services we offer more efficient and/or effective. Therefore, the L2 Application Support Analyst will perform various business support tasks such as documenting systems and processes, suggesting / implementing process and/or system improvements, and well as performing various sales and/or business development tasks that are needed.</li></ul><br>
<div></div><br>
<div><b>Minimum Requirements:</b></div>
<ul><li>It is desired that the candidate be able to write SQL queries.</li>
<li><div>It is desired that the candidate be familiar with text search, preferably within a log aggregation tool such as Splunk</div>
</li><li><div>It is desired that the candidate has experience with AWS.</div>
</li><li>Must be customer focused, have excellent customer service skills and phone mannerisms.</li>
<li>Must have excellent analytical/troubleshooting skills.</li>
<li>Outstanding interpersonal, organizational, and verbal/written communication skills are required.
</li><li>Ability to multi-task and to be detail-oriented is required.</li>
<li>Has an entrepreneurial approach.</li>
</ul><div><b>Specific Job Skills:</b></div>
<div><b>Education:</b> Bachelor of Science in a technical field, or equivalent technical education.</div>
<div><b>Experience:</b></div>
<div><b>Supervision:</b> N/A</div>
<div><b>Certifications:</b> N/A</div>
<div><b>Language Skills:</b></div>
<div>Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.</div>
<div></div><div><b>Physical Capabilities: Standard categories</b></div>
<div>The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<div></div><div>While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</div>
<div></div><div>RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>
<div></div><div><b>Note:</b> This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.</div><br>
<div></div>
<div></div><div><div><div><div><div><div></div></div></div></div>
<div><div><div><div><div></div></div></div></div>
<div><div><div><div><div></div></div></div></div>
<div><div><div><div><div><b>Tyler Langenhorst</b></div><br>
</div></div><br>
<div><div><div><b>OPERATIONS MANAGER</b></div><br>
</div></div><br>
<div><div><div>p 800.414.7026 ext 6042 | e tlangenhorst@revspring.com</div><br>
</div></div><br>
</div></div></div></div></div></div><p></p><div><b>From:</b> Tameka Gibson &lt;tgibson@revspringinc.com&gt;<br>
<b>Sent:</b> Tuesday, June 9, 2026 10:39 AM<br>
<b>To:</b> Tyler Langenhorst &lt;TLangenhorst@revspringinc.com&gt;<br>
<b>Subject:</b> Application Support Analyst
</div><div></div><div><div><b>Job Title: Application Support Analyst</b></div>
<div></div><div><b>Job Summary:</b></div>
<div>RevSpring provides patient engagement and revenue cycle management services to its clients. In order to provide the highest quality service to its clients, RevSpring is seeking an individual who would be a good fit with our team culture as well as having the skills, desire, and enthusiasm to excel in the Level 2 (L2) Application Support Analyst role. We place great importance on our continual improvement of our services, our operational efficiencies, and our customer service, and the successful candidate will contribute to these objectives in measurable ways.</div>
<div>Our L1 support staff handles incoming communications from our clients including system change requests as well as reports of system issues. For items that require additional research or technical knowledge, the L2 Application Support Analyst will provide this additional assistance.</div>
<div>In response to a ticket, typical tasks would include reviewing system logs, examining database records, or examining documentation / program logic to answer the inquiry or identify the source of the reported issue.</div>
<div>Additionally, the L2 Application Support Analyst will be responsible for monitoring the alert dashboard throughout the day for system issues that require attention, and either addressing the issue or escalating to the appropriate group.</div>
<div>This position will be located in the Hamilton, NJ office. Periodic or part-time work-from home arrangement may be considered after an initial period of in-office training.</div>
<div></div><div><b>Essential Functions:</b></div>
2nd Level Support <ul><li>- This team member will provide troubleshooting and technical assistance to internal and external customers, specifically investigation and remediation of issues that occur on any of our platform subsystems. To be successful in this role, the candidate should be excited by problem solving and must possess excellent troubleshooting and communication skills.</li>
<li>Programming knowledge is not required. However, since the need to interact with a database will frequently occur, the candidate should have some knowledge of a relational database such as MySQL and be able to write basic SQL queries. A technical mindset and curiosity will be important in the candidate being satisfied and successful in this role.</li>
<li>Business Support &ndash; Since this team member will be involved in a significant amount of the day-to-day interaction with the customer, he or she will be in good position to suggest, implement, document, and help to improve processes that would make the services we offer more efficient and/or effective. Therefore, the L2 Application Support Analyst will perform various business support tasks such as documenting systems and processes, suggesting / implementing process and/or system improvements, and well as performing various sales and/or business development tasks that are needed.</li></ul><br>
<div></div><br>
<div><b>Minimum Requirements:</b></div>
<ul><li>It is desired that the candidate be able to write SQL queries.</li>
<li>It is desired that the candidate be familiar with text search, preferably within a log aggregation tool such as Splunk</li>
<li>Must be customer focused, have excellent customer service skills and phone mannerisms.</li>
<li>Must have excellent analytical/troubleshooting skills.</li>
<li>Outstanding interpersonal, organizational, and verbal/written communication skills are required.
</li><li>Ability to multi-task and to be detail-oriented is required.</li>
<li>Has an entrepreneurial approach.</li>
</ul><div><b>Specific Job Skills:</b></div>
<div><b>Education:</b> Bachelor of Science in a technical field, or equivalent technical education.</div>
<div><b>Experience:</b></div>
<div><b>Supervision:</b> N/A</div>
<div><b>Certifications:</b> N/A</div>
<div><b>Language Skills:</b></div>
<div>Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.</div>
<div></div><div><b>Physical Capabilities: Standard categories</b></div>
<div>The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<div></div><div>While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</div></div></div><div></div>

Application Support Analyst

Lake Erie College of Osteopathic Medicine

<div><div><p><b>JOB SUMMARY</b>: The Student Information System Support Technician works with the Information Systems Manager/ SIS Coordinator to resolve daily issues and work to improve service to students and staff who use Salesforce, Banner, and The LECOM Experience in all programs at all LECOM campuses.
</p><p><b>CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES</b><b>:</b></p><ul><li>
Promotes and preserves the mission of LECOM;</li><li>
Maintains confidentiality, professional appearance, and pleasant demeanor;</li><li>
Acquires knowledge in the Banner Self-Service user interface &ndash; both the base software modules and the customizations used by LECOM Admissions, Registration, Financial Aid, Clinical Education and Accounting. Provides help desk support for all users;</li><li>
Acquires knowledge in the interaction of The LECOM Experience and use of standard and custom packages. Troubleshoots problems with the creation of course pages and other functions controlled in Banner/Canvas. Creates admission applications and online data collection forms;</li><li>
Acquires knowledge in the use of SQL to query Banner and Salesforce for reporting and troubleshooting;</li><li>
Responds to support requests for Banner and Salesforce in a timely manner and keeps end users informed of how and when problems are resolved;</li><li>
Sets up and troubleshoots Salesforce/Banner automatic mail-merge correspondence;</li><li>
Creates new reports, maintains and updates existing ones;</li><li>
Runs weekly data quality reports and corrects inconsistencies;</li><li>
Provides individual training to new Salesforce users;</li><li>
Provides support and troubleshooting to medical, pharmacy, dental, masters and doctorate applicants for the Student Self-Service and Banner Admissions pages;</li><li>
After proficiency in the Admissions module is acquired, begin learning and sharing responsibility in the Registration, Financial Aid, Clinical Education and Accounting modules;</li><li>
Assists the Information Systems Manger/SIS Coordinator in other duties as assigned;</li><li>
Contribute and be responsible for overall student success;</li><li>
Contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction;</li><li>
Participate in scholarly activity so to enrich and broaden the student learning experience;</li><li>
Commit to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach; and</li><li>
Accept other duties needed/assigned for the departmental needs.</li></ul><p><b>
EEO/AA/M/F/Vets/Disabled</b></p>
</div><div><div>Minimum Requirements</div>
<div><p><b>KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS</b><b>:</b> Candidate for this position must have an interest in customer support, good troubleshooting skills, some exposure to database management, beginning SQL programming and above average experience in Microsoft Office. Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed:</p><ul><li>
Good analytical and problem-solving skills.</li><li>
Must be a self-starter, highly organized and be able to communicate effectively with faculty, staff and students.</li><li>
Must be able to handle deadline pressures and fluid situations.</li><li>
Teamwork and the ability to get along with others is an essential function of this job.</li><li>
Maintain confidentiality of work-related information and materials and comply with Family Educational Rights and Privacy Act (FERPA).</li><li>
Sit and use a computer for long periods of time.</li><li>
Manual and physical dexterity needed to operate a computer keyboard and handle paper documents.
</li><li>Maintain an established work schedule.</li><li>
Effectively use organizational and planning skills, including, but not limited to, attention to detail and follow-through.</li><li>
Assess and prioritize multiple tasks, projects, and demands.</li><li>
Establish and maintain effective working relationships.</li><li>
Accept work requests from other managers and supervisors in a respectful and cooperative manner; discuss with coworkers and plan a resolution.</li><li>
Work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations.</li><li>
Devote full attention and energy to the important work of LECOM in a timely fashion.</li><li>
Be flexible to accept other duties needed/assigned for the Institution&rsquo;s needs.</li></ul><p><b>
MINIMUM QUALIFICATIONS</b><b>:</b> <b>Education and experience equivalent to </b>a Minimum Associate&rsquo;s Degree in Computer Science, Information Systems, Database Systems and/or another related field with one to two (1-2) years&rsquo; of workplace experience.</p></div></div></div>

Student Information System Support Technician (Student Affairs)

Neumo Holdings LLC

<div><p><b>Job Summary:</b></p><p>
The Web and Applications Support Specialist is responsible for the design, development, and ongoing management of internal and external websites, including SharePoint environments. In addition to creative web development, this position manages the implementation and lifecycle support of client-specific business applications. Acting as a project lead for new solution rollouts, the specialist ensures effective planning, configuration, training, and post-deployment support to meet operational needs.</p><p><b>
Duties and Responsibilities:</b></p><p><b>
Web Design and Management</b></p><div><ul><li>
Design, develop, and maintain internal and public-facing websites using modern web standards and accessibility guidelines.</li><li>
Collaborate with departments to create site structures, implement content, and provide visually compelling and functional designs.</li><li>
Monitor web performance, apply SEO and analytics tools, and ensure website security and compliance.</li></ul></div><p><b>
SharePoint Development and Support</b></p><div><ul><li>
Create and manage SharePoint Online sites, lists, document libraries, permissions, and automated workflows.</li><li>
Partner with departments to design intuitive intranet solutions and improve internal collaboration tools.</li><li>
Provide training, documentation, and user support for SharePoint features and enhancements.</li></ul></div><p><b>
Application Implementation and Support</b></p><div><ul><li>
Serve as project manager for the implementation of client-specific applications, coordinating planning, configuration, user testing, and go-live activities.</li><li>
Act as subject matter expert (SME) for implemented applications, providing tier 2/3 support, maintenance, and troubleshooting.</li><li>
Liaise with vendors and internal teams to ensure application reliability, scalability, and user satisfaction.</li><li>
Develop documentation, training materials, and support procedures for end-users and IT staff.</li></ul></div><p><b>
Customer Website and Application Support</b></p><div><ul><li>
Provide support and updates for hosted customer websites, including content management, design revisions, and backend maintenance.</li><li>
Ensure that customer-facing sites meet branding, accessibility, and usability standards.</li><li>
Manage customer-specific tools or portal integrations as needed.</li></ul></div><p><b><br>
 Education and Experience:</b></p><div><ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Web Design, Computer Science, or related field, or equivalent experience.</li><li>
3+ years of experience in web development, SharePoint administration, or application support.</li><li>
Experience managing technology projects, including implementation timelines, stakeholder coordination, and post-launch support.</li><li>
Proficiency in HTML, CSS, JavaScript, and content management systems (e.g., WordPress).</li><li>
Hands-on experience with SharePoint Online/365 site creation and management.</li><li>
Excellent communication, problem-solving, and customer service skills.</li></ul></div><p><b><br>
 Knowledge, Skills and Qualifications:</b></p><div><ul><li>
Familiarity with Microsoft Power Platform (Power Automate, Power Apps).</li><li>
Knowledge of web accessibility (WCAG/ADA) standards and SEO best practices.</li><li>
Experience with help desk ticketing systems and ITIL-style support practices.</li><li>
Background in vendor management or contract coordination for SaaS products.</li></ul></div><p><b><br>
Work Environment</b>:</p><div><ul><li>
Office setting with a moderate noise level.</li><li>
The employee will work at an individual workstation, using a telephone and computer.</li></ul></div><p><b><br>
 Physical Demands</b>:</p><div><ul><li>
Must be able to remain seated for extended periods.</li><li>
Regular use of a computer and other office machinery, such as printers and copy machines.</li><li>
Occasional movement around the office.</li><li>
Frequent communication via telephone.</li></ul></div><p><br>
<br>
<b>Neumo Summary:</b></p><p>
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.</p><p>
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.</p><p>
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.</p><p><i>
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.</i></p></div>

Application Support Specialist (On-Site)

Rippling

<div>
 <strong>
  About Rippling
  <br/>
  <br/>
 </strong>
 Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
 <br/>
 <br/>
 Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds.
 <br/>
 <br/>
 Based in San Francisco, CA, Rippling has raised $1.4B+ from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes.
 <br/>
 <br/>
 We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
 <br/>
 <br/>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.
 <br/>
 <br/>
 Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.
 <br/>
 <br/>
 At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling.
 <br/>
 <br/>
 <strong>
  <strong>
   What you will do:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   This role will contribute across multiple domains. Specifically, our IT-focused area of Identity Management.
  </li>
  <li>
   Troubleshoot and resolve authentication and authorization issues across SSO providers, including SAML, OAuth/OIDC, and SCIM provisioning flows.
  </li>
  <li>
   Support customers in configuring and maintaining identity integrations with popular IdPs (e.g., Okta, Azure AD, Google Workspace, OneLogin).
  </li>
  <li>
   Help customers understand and troubleshoot API-driven workflows, including token generation, permission scopes, and integration errors.
  </li>
  <li>
   Review system logs, audit trails, and authentication traces to identify misconfigurations, failed assertions, or unexpected behavior.
  </li>
  <li>
   Responsible for supporting our Rippling customers and resolving issues related to our products.
  </li>
  <li>
   Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
  </li>
  <li>
   Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products.
  </li>
  <li>
   De-escalate and resolve issues by leveraging platform and industry expertise.
  </li>
  <li>
   Become a product expert - you'll be a go-to resource for both customers and coworkers.
  </li>
  <li>
   Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
  </li>
  <li>
   Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client&rsquo;s needs are met.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Familiarity with common identity providers (e.g., Okta, Azure AD, Google Workspace, OneLogin) and how they integrate with SaaS applications.
  </li>
  <li>
   Understanding of SSO concepts such as SAML, OAuth/OIDC, SCIM, certificates, and user/session lifecycle fundamentals.
  </li>
  <li>
   Working knowledge of how APIs function &mdash; including authentication, tokens, permissions/scopes, and reading basic API responses for troubleshooting.
  </li>
  <li>
   Ability to analyze authentication or provisioning issues by reviewing logs, assertions, token payloads, audit trails, or integration error messages.
  </li>
  <li>
   Comfortable navigating access policies, role-based permissions, user provisioning workflows, and identity governance concepts.
  </li>
  <li>
   Strong problem-solving mindset with curiosity to dig into integrations, debug complex workflows, and continuously build deeper identity expertise.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Need
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree
  </li>
  <li>
   1-4 years of customer support experience in a Technical Support domain and should have:
  </li>
  <li>
  </li>
  <ul>
   <li>
    Familiarity with common identity providers (e.g., Okta, Azure AD, Google Workspace, OneLogin) and how they integrate with SaaS applications
   </li>
   <li>
    Understanding of SSO concepts such as SAML, OAuth/OIDC, SCIM, certificates, and user/session lifecycle fundamentals
   </li>
   <li>
    Working knowledge of how APIs function &mdash; including authentication, tokens, permissions/scopes, and reading basic API responses for troubleshooting
   </li>
   <li>
    Ability to analyze authentication or provisioning issues by reviewing logs, assertions, token payloads, audit trails, or integration error messages
   </li>
   <li>
    Comfortable navigating access policies, role-based permissions, user provisioning workflows, and identity governance concepts
   </li>
   <li>
    Strong problem-solving mindset with curiosity to dig into integrations, debug complex workflows, and continuously build deeper identity expertise
   </li>
  </ul>
  <li>
   Time management skills and ability to prioritize
  </li>
  <li>
   Flexibility with changing job duties and responsibilities
  </li>
  <li>
   Organizational skills and experience improving processes
  </li>
  <li>
   Excellent communication skills, both written and verbal (in English) in a technical environment
  </li>
  <li>
   Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.
 <br/>
 <br/>
 Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
 <br/>
 <br/>
 This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
 <br/>
 <br/>
 Tier 2: $23.49 per hour
 <br/>
 <br/>
 Tier 3: $22.19 per hour
</div>


Technical Support Specialist, IT-Apps

Innovatrics

<p></p><div>Why This Job Is Exciting<p>
You will support Innovatrics' biometric software running in production environments, with a primary focus on a dedicated long-term partner project in Riyadh. You'll be the first technical point of contact for incidents and requests, working within a structured support process and backed up by a remote team from HQ Bratislava.</p><p></p>
How Support Works at Innovatrics<ul><li>
L1: Support team (you) &mdash; triage, investigation, customer comms, ticket ownership (career level T1-T2 - Junior)</li><li>
L2: System Engineers &amp; Solution Delivery Managers &mdash; deeper troubleshooting, deployments, complex analysis</li><li>
L3: Engineering &mdash; product-level fixes and advanced technical resolution</li></ul><p></p>
In Your First Month, You'll<ul><li>
Learn the supported solution, customer context, and how our L1/L2/L3 support model works</li><li>
Shadow ticket handling, environment checks, and incident troubleshooting in real production setups</li><li>
Get onboarded into our tooling and documentation (Freshdesk, Jira, Confluence, monitoring/log platforms)</li></ul><br>
<p></p>
As You Settle Into the Role, You'll<ul><li>
Own customer tickets end-to-end: triage, investigation, updates, and resolution within SLA</li><li>
Troubleshoot using logs, system behavior, and structured reproduction; escalate to L2/L3 when needed</li><li>
Coordinate with HQ and local stakeholders during incidents (Support team, System Engineers, Solution Delivery Managers, ...)</li></ul><br>
<p></p>
Within Your First Year, You'll<ul><li>
Resolve standard incidents independently and consistently according to the support process</li><li>
Contribute to knowledge base and ticket hygiene (clear steps, root cause notes, reproducible findings)</li><li>
Support stability: help minimize downtime through proactive checks, clean escalations, and follow-through</li></ul><br>
<p></p>
What You'll Be Responsible For<ul><li>
Ticket ownership: analyze incidents, request missing info, reproduce issues, propose resolution steps</li><li>
Customer communication: keep tickets up to date, communicate progress clearly via portal/email/calls</li><li>
Operational support: monitoring, coordinating patches/changes in the customer environment, and supporting troubleshooting sessions</li><li>
Escalations &amp; collaboration: involve System Engineers / Solution Delivery Managers / Engineering when needed, track progress</li><li>
On-call participation: active participation in 24/7 on-call rotations as part of this dedicated customer engagement</li></ul><br>
<b>
Requirements</b><br>
<p></p>
What We're Looking For<p><b>
Languages</b></p><ul><li>
Arabic (professional spoken and written) &mdash; required</li><li>
English (professional spoken and written) &mdash; required</li></ul><p></p><p><b><br>
Skills &amp; Mindset</b></p><ul><li>
Strong ownership, structured troubleshooting, and attention to detail</li><li>
Comfortable communicating with customers under time pressure (SLA-driven)</li><li>
Reliable and able to work independently, while escalating early when needed</li></ul><p></p><p><b><br>
Technical Requirements</b></p><p><b>
Must-have:</b></p><ul><li>
Linux administration experience in production environments</li><li>
Kubernetes fundamentals &mdash; ability to work with pods/services, collect and analyze logs, perform basic troubleshooting</li><li>
Ability to read logs and identify likely triggers and root causes</li><li>
Experience working in a ticket-based support environment (internal or external)</li></ul><p></p><p><b><br>
Nice-to-have:</b></p><ul><li>
Helm (basic usage or understanding)</li><li>
Databases: PostgreSQL / MSSQL / Oracle (connectivity checks, basic queries)</li><li>
Networking fundamentals (DNS, ports, firewalls, connectivity troubleshooting)</li><li>
Monitoring &amp; logging tools: Grafana, ELK (or similar)</li><li>
Messaging services exposure</li><li>
Scripting / automation basics (Bash, Python, or similar)</li></ul><p></p><p>
On-Call &amp; Availability</p><p>
This role requires full participation in 24/7 on-call rotations as part of a dedicated single-customer engagement in Riyadh. During on-call periods, candidates must be able to reach the customer site within approximately one hour if required.</p><p></p>
Interview Process<ul><li>
Introduction Stage &mdash; Recruiter Screen (virtual call)</li><li>
Team Interview Stage &mdash; Technical &amp; Team Interview (single extended interview, conversation &amp; practical case-based scenarios)</li><li>
Final Stage &mdash; CARES Interview &mdash; Values driven conversation</li></ul><p>
We encourage candidates to request additional conversations with team members they would like to meet.</p></div><p></p>

Application Support Specialist

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