applications analyst

Members Mortgage Services

<div>Applications Analyst
About Us
Members Mortgage Services connects Credit Unions and their members with competitive mortgage loan products. MMS is owned by a cooperative group of Credit Unions. Together, we are committed to helping our partners and their members with all their home lending needs.
At MMS, we look for candidates with the right job skills and the right level of interest in what we do. Our hiring process is designed to find out whether you are the right fit to come grow with us. At MMS, we offer a friendly environment where every employee brings a positive attitude to serve, learn and develop others. Employees serve each other and the company serves its employees. Together, we help Credit Unions make home ownership a reality for their members.
What You'll Do 
As an Applications Analyst, you'll be responsible for the support, maintenance, documentation, and configuration executions of the business applications for the origination and servicing processes. You'll focus on system performance, meeting quality standards, and ensuring user access management follows established policies and procedures. You'll work with project teams to maximize productivity with the goal of making MMS a more efficient organization.
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Design and maintenance of business applications while collaborating within the team on problem solving efforts, analysis, network connectivity and integrations.
</li><li>Business applications setup for partner onboarding and acquisitions.
</li><li>May provide business applications training to partners and staff.
</li><li>Collaborates on technical issues with partners using MMS applications.</li><li>
Responsible for the design and maintenance of business applications while collaborating within the team on problem solving efforts, analysis, network connectivity and integrations.
</li><li>Handles business applications setup for partner onboarding and acquisitions.
</li><li>At times, may provide business applications training to partners and staff.
</li><li>Collaborates on technical issues with partners using MMS applications.
</li></ul>What You'll Bring<ul><li>
Associate degree required. Bachelor&rsquo;s degree is preferred or industry experience equivalent.</li><li>
2-3 years of related experience is required.</li><li>
Prior mortgage industry technical experience preferred.</li><li>
Experience working with ICE Mortgage Technologies Encompass platform required.</li><li>
Must successfully demonstrate a high attention to detail and excellent analytical skills.</li><li>
Working knowledge of web-based programming preferred.</li><li>
Requires excellent verbal and written communication skills with a demonstrated ability to successfully maintain confidentiality.</li><li>
Persuasive and professional oral and written communication skills.</li><li>
Ability to work in stressful, high-pressure situations.</li><li>
Must be a self-starter and able to work independently or in a team environment.</li></ul> 
Work Environment 
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. May need to complete work after hours or on weekends as needed.
Physical Demands 
While performing the duties of this job, the employee is regularly required to, stand or sit, talk, hear, and operate a computer and telephone. Light to moderate lifting is occasionally required.
DisclaimerThis job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position.
Why Join MMS?<ul><li>
Supportive, collaborative teams</li><li>
Professional development programs and tuition reimbursement</li><li>
Comprehensive benefits</li><li>
401(k) matching once you've been with the organization for a year.</li><li>
Meaningful work that impacts dreams of homeownership</li><li>
Generous paid time off</li></ul>
Apply today and help us transform mortgage technology!</div>

Applications Analyst

Billings Clinic

<div>You&rsquo;ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet&reg; Recognition consecutively since 2006.
And you&rsquo;ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! 
 
You can make a difference here.
About Us 
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality. 
 
Your Benefits 
We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.
Magnet: Commitment to Nursing Excellence 
Billings Clinic is proud to be recognized for nursing excellence as a Magnet&reg;-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.
Pre-Employment Requirements 
All new employees must complete several pre-employment requirements prior to starting.
Applications Analyst II - REI (Full-time) 
REI/FERTILITY BILLINGS - 600.6620 (INNOVATIVE FERTILITY JOINT VENTURE) 
req10784 
 
Shift: Day 
Employment Status: Full-Time (.75 or greater) 
Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt) 
Starting Wage DOE: $35.34 - 44.18 
The Application Analyst II is a primary technology resource for clinical, financial, and/or third-party information systems within a business unit and/or division. This role is integral in the planning, design, and operational support of business solutions that enhance productivity and efficiency. In addition, in this specialty role there will be oversight and hands-on expertise in REI fertility billing, collections, insurance contracting, financial counseling, and electronic health record optimization.
Essential Job Functions<ul><li>Serves as subject matter expert for fertility billing packages (IVF, donor egg, FET, preservation, etc.) and payer REI contracts in combination with our payer relations department.</li><li>Assists with technology and full fertility revenue cycle: coding, charge entry, claims submission, denial management, payment posting, and reconciliation.</li><li>Leads optimization and maintenance of EHR for REI workflows, including charge capture, reporting, template development, and training of clinical and admin staff.</li><li>Partners with Finance, Revenue Cycle, and IT teams to ensure compliance with regulatory requirements, payer contracts, and internal audits.</li><li>Analyzes revenue cycle KPIs and present performance metrics to leadership.</li><li>Provides support for financial counseling for patients, ensuring transparency in pricing, coverage, and payment planning.</li><li>Responsible for documenting system configuration, data analysis, and operational support to meet business needs.</li><li>Documents system configurations, processes, and operational standards to ensure efficiency and continuity of support.</li><li>Provides technical expertise as a consultant to end-users and is accountable for delivering ongoing training and education within assigned support areas.</li><li>Creates and maintains comprehensive user documentation and guides, supporting continuous learning and system familiarity for end-users.</li><li>Monitors system performance proactively, identifying potential issues early and coordinating resolutions to maintain system reliability.</li><li>Assists in quality control and testing processes, verifying system updates meet organizational standards and align with user needs.</li><li>Assist in training and mentor staff in financial counseling and billing best practices.</li><li>Provides consistent, reliable support for assigned systems, addressing and troubleshooting user issues to maintain system functionality and performance.</li><li>Participates in the implementation, upgrade, and update processes for systems, ensuring smooth transitions and minimal disruptions for end-users.</li><li>Develops and delivers user training sessions, adapting content for various learning needs and ensuring users can effectively utilize system features.</li><li>Coordinates with cross-functional teams on projects, contributing to planning timelines, goals, and deliverables to achieve project objectives.</li></ul>
Supports and models behaviors consistent with Billings Clinic&rsquo;s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. 
<ul><li>Performs all other duties as assigned or as needed to meet the needs of the department/organization.</li></ul>
Minimum Qualifications
Education<ul><li>Four (4) year Bachelor&rsquo;s degree required in Healthcare Administration, Business, Finance, or related field.</li></ul>
Experience<ul><li>Seven (7) years of progressively responsible experience in revenue cycle.</li><li>Five (5) years of revenue cycle experience specific to fertility/IVF, strongly preferred.</li><li>Proven experience and expertise in financial counseling and patient education regarding fertility services.</li><li>Experience working with diagnosis/charge codes, prior authorization, payer rules, and global billing packages.</li></ul>
Certifications and Licenses<ul><li>Valid Driver License/The ability to be insured to operate organizational vehicles/travel, if requested - At hire.</li></ul> 
 Billings Clinic is Montana&rsquo;s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus
Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.</div>

Applications Analyst II - REI (Full-time)

Boston Medical Center

<div>Position: Senior Applications Analyst, Research Infrastructure
Location: Boston, MA
Schedule: Per Diem, Remote
ABOUT BMC:
At Boston Medical Center (BMC), our diverse staff works together for one goal &mdash; to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience.
You&rsquo;ll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you&rsquo;ll have the tools you need to take charge of your own practice environment.
POSITION SUMMARY:
Responsible for participating in the development, maintenance and enhancement of business applications with specialized application and business knowledge. Assigned to project teams within RSP, and utilize various hardware and platforms. Collaborate with Boston Medical Center staff, RSP colleagues and other stakeholders to identify user requirements, access available technologies, develop detailed interface and conversion specifications, and recommend software solution options. Acts as internal consultant in a specific area, providing proactive guidance and business process expertise to complex projects.
JOB RESPONSIBILITIES
<ul><li>Collaborates with management, clinical application analysts and IT staff to define or design business processes and identify enabling technologies based on customer requirements.</li>
<li>Act as liaison between clinical and technical staff to make sure that the user needs are met.</li>
<li>Actively seeks ways to apply existing technologies to clinical data and applications, researching and providing information on technical trends and practices relevant to healthcare delivery organizations.</li>
<li>Informs and advises customers on information system technologies&rsquo; functionality, costs, benefits, and implementation requirements.</li>
<li>Maintains a current understanding of strategic business initiatives and how they relate to IT goals and objectives. Assess near-term needs, utilizing structured interview processes to establish business priorities.</li>
<li>Consults with technical experts and develop alternative technical solutions; seeks advice on options, risks, costs versus benefits, and impact on other business processes and system priorities.</li>
<li>Conducts business process analyses, needs assessments, and preliminary cost versus benefit measurements; brokers other IT services; and communicates trends and requirements to and from customers and IT.</li>
<li>Develop all aspects of the project plans (scope, definition, functional and technical specifications, testing, delivery and support) and coordinate business/clinical and IT implementation resources for successful delivery. Actively participate in the team environment and enable colleagues to fulfill the department&rsquo;s operating objectives.</li>
<li>Provides effort estimates and assist in the development of project timelines. Works closely with other IT team members and business owners to define requirements, prototype and build solutions. Responsible for ensuring on time project delivery and completion.</li>
<li>Coordinate multi-system solutions to clarify interdependencies (and interfaces) so that systems appear seamless to customers.</li>
<li>Anticipates and identifies issues proactively, and implements corrective actions.</li>
<li>Maintains IT group apprised of project status; informs the IT group of any issues or potential potholes. Keeps client informed of the project&rsquo;s progress.</li>
<li>As requested, evaluates new applications and make recommendations to management. Provide services such as facilitating priority setting and brokering contracts on behalf of customers.</li>
<li>Prepares and presents formal presentations to both internal and external audiences. Provides subject matter expertise and acts as an internal consultant on assigned application and business area.</li>
<li>Maintains strong working knowledge of the application technologies to facilitate requirements gathering and to educate end users in the relevant applications.</li>
<li>Act as a mentor to new and less experienced applications analysts involving training, task assignment, and project oversight.</li>
<li>Participate in an on call customer support rotation during normal business hours and off hours</li>
</ul>
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The
above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
JOB REQUIREMENTS
EDUCATION:<ul><li>
BS or equivalent</li></ul>
EXPERIENCE:<ul>
<li>
Minimum of 4 years work experience in related IT role, which includes at least 3 years in a business application design, development, and installation, or significant health care background with demonstrated abilities in the applications arena.</li>
<li>Experience with the design, development and implementation of new technical architectures.</li>
</ul>
KNOWLEDGE AND SKILLS:<ul>
<li>
Strong software and application knowledge with base knowledge of relevant technologies, operating systems.</li>
<li>Detailed knowledge of specific applications or business area.</li>
<li>Strong demonstrated project management skills, from vision through implementation.</li>
<li>Strong verbal and written communication skills</li>
<li>Strong analytical, problem-solving and conceptual skills</li>
<li>Ability to be part of a cross-departmental and cross functional team, and participate in the organization and execution of projects.</li>
<li>Comfort with a variety of technologies and operating systems, ability and desire to become familiar with new technologies as needed.</li>
</ul>
ABOUT THE DEPARTMENT:
As the primary teaching hospital for Boston University Chobanian &amp; Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn&rsquo;t dictate health.
Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or &ldquo;apps&rdquo; job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.</div>

Senior Applications Analyst, Research Infrastructure (per diem)

Sanford Health

Careers With Purpose 
 
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. 
 
Facility: 501 Place Bldg
 
Location: Fargo, ND
 
Address: 501 4th St N, Fargo, ND 58102, USA
 
Shift: 8 Hours - Day Shifts
 
Job Schedule: Full time
 
Weekly Hours: 40.00
 
Salary Range: $26.00 - $41.50
 
Pay Info: Pay starts at $26 and increases according to years of applicable experience. 
 
Job Summary 
 
Performs routine healthcare information system and application support for EPIC Grand Central and other ADT supported applications. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms. 
 
The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem solving skills. Time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required. 
 
Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful. When applicable, possess knowledge in state and federal laws, rules and regulations. 
 
Qualifications 
 
Bachelor's Degree required. 
 
Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in application support, hardware or interface preferred. 
 
If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing. 
 
Benefits 
 
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits . 
 
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org . 
 
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. 
 
Req Number: R-0238482
 
Job Function: Information Technology
 
Featured: No

Applications Support Analyst

Community Hospital

<div>Position Highlights:
<ul>
<li>Position: IT Applications System Analyst OR IT Senior Application System Analyst</li>
<li>Job Type: Exempt/Full-Time</li>
<li>Location: Main Hospital</li></ul> 


Responsibilities:
<ul>
<li>System Support: Provide daily support for financial, inventory, accounting, and supply chain application systems with a focus on MEDITECH Expanse, including troubleshooting and user assistance.</li>
<li>System Updates and Upgrades: Coordinate and manage system updates, patches, and upgrades for all relevant application systems, ensuring minimal operational disruption.</li>
<li>User Support: Assist users by troubleshooting/resolving requests received through the service desk, such as user provisioning and enhancement requests for application systems. Participate in the call queue, serving as a primary point of contact for end users needing application system support.</li>
<li>Incident Management: Manage and resolve system incidents, escalating critical issues to senior IT staff or vendors as necessary to maintain system uptime and service quality.</li>
<li>Application Maintenance:Participate in the design, development, testing, implementation, and ongoing maintenance of materials management, inventory, supply chain, and financial applications.</li>
<li>Quality Testing:Manage and execute quality testing efforts for projects, enhancements, and bug fixes.</li>
<li>Training:Conduct training sessions for hospital staff and other users to ensure effective use of the system.</li>
<li>Workflow Optimization:Work with materials management and accounting teams to optimize workflows and ensure the application systems meet their needs. Monitor system performance and offer suggestions for improving efficiency. Identify recurring system issues and work proactively with teams to implement long-term solutions and process improvements.</li>
<li>Data Management: Ensure the accuracy and integrity of financial data, including patient/provider records and other critical information, within the application systems.</li>
<li>Liaison: Act as a liaison between the IT department and materials management/accounting staff to address issues or enhancement requests.</li></ul> 


Requirements:

Financial Applications System:
 Education: Bachelor&rsquo;s degree in business administration, Information Systems, Information Technology, Computer Science, Healthcare Administration; or equivalent combination of education, experience, and training.

Experience: Experience with Electronic Health Records (EHR) systems, preferably in the MEDITECH Expanse Materials Management (MM) and Financial Management Solution (FMS) modules. Revenue Cycle and/or Clinical Applications experience is a plus. Preferred experience with conducting user/provider EMR training. 


Senior Application Analyst:

Education: Bachelor&rsquo;s degree in computer science, Information Systems Management or a related field (or an equivalent combination of education, training and experience) required.

Experience: This position requires 5+ years of IT experience with financial system applications. 


Compensation:
<ul>
<li>IT Applications Systems Analyst: $32.00 - 36.80 hour, depending on education and experience.</li>
<li>IT Senior Applications Systems Analyst: $48.00 -55.20 per hour, depending on education and experience.</li>
<li>Discretionary bonuses, relocation expenses, merit increase, market adjustments, recognition bonuses, and other forms of discretionary compensation may be available.</li></ul> 


Benefits:
<ul>
<li>Medical, dental, vision insurance</li>
<li>Life Insurance</li>
<li>Free Parking</li>
<li>Paid time off</li>
<li>Education assistance</li>
<li>403(b) with employer matching</li>
<li>Wellness Program</li>
<li>Additional benefits based on employment status</li></ul> 


Additional Information:
<ul>
<li>Work Location: In-person/onsite or option for remote work will be considered.</li>
<li>Application Deadline: Posting will remain open until December 31, 2025 or until the position is filled</li></ul> 


Be Extraordinary. Join Us Today!

Community Hospital recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, Community Hospital is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual&rsquo;s race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. Community Hospital does not discriminate against any &ldquo;qualified applicant with a disability&rdquo; as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.<h4 class="jobSectionHeader">
Education</h4>
Required<ul><li>
Bachelors or better</li></ul>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

IT Applications Systems Analyst OR IT Senior Application System Analyst, Full-Time

Zendesk

<div><h2 class="jobSectionHeader">Job Description
</h2>Senior Business Systems Analyst - Backoffice Applications 
 
<h2 class="jobSectionHeader">Who we're looking for
</h2>Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home.
We&rsquo;re looking for a hands-on, Senior Business Systems Analyst (Sr. BSA) with technical and functional experience, who thrives in a fast-paced, multi-project environment, and is passionate about driving impactful change through technology.
In this role, you&rsquo;ll build and drive the roadmap for our Enterprise Wide Applications team, with a primary focus on Backoffice and Legal applications ecosyste m and secondary focus on collaboration and productivity tools, partnering closely with stakeholders across Legal, Sales, People &amp; Places, and IT leadership to deliver scalable, automated, and globally consistent solutions. You&rsquo;ll be a key pl ayer in shaping the future of Legal tech at Zendesk, balancing thoughtful execution with bold innovation.
If you&rsquo;re energized by the opportunity to lead with vision, optimize complex systems, and deliver solutions that scale with a global enterprise&mdash;we&rsquo;d love to meet you. 
 
<h2 class="jobSectionHeader">What you'll be doing
</h2>Provide administration oversight for day-to-day activities in Docusign, Ironclad, and other applications as assigned.
<ul><li>Scale administrative duties by leveraging IT help desk for day-to-day activities in DocuSign, Ironclad, and other Legal applications as assigned.
</li><li>Own and manage key Legal applications&mdash;ensuring smooth operations, performance monitoring, and a scalable foundation for future growth.
</li><li>Partner directly with Legal leadership to understand business goals, identify opportunities, and co-create a strategic roadmap that drives long-term impact
</li><li>Collaborate across teams&mdash;including Architecture, PMO, and Business stakeholders&mdash;to translate business needs into high-quality, secure, and scalable system solutions that support Zendesk&rsquo;s continued growth
</li><li>Leverage data analysis and reporting to assess system performance, identify trends, and support data-driven decision-making across Legal operations.
</li><li>Evaluate and optimize our Legal tech ecosystem, identifying opportunities to streamline, consolidate, or standardize tools and processes across the Employee Experience Applications portfolio
</li><li>Own quarterly planning and agile execution&mdash;leading initiatives from discovery through delivery and post-launch support in partnership with engineering and support teams
</li><li>Lead software evaluations and complete vendor assessments and health assessment scorecards to ensure our tools align with our functional needs and strategic direction
</li><li>Build out governance framework and support change management initiatives, including application migrations, deprecations, and stakeholder communications, to ensure seamless transitions
</li><li>Stay ahead of the curve by regularly assessing our best-of-breed toolset for functional fit, scalability, and alignment with our company&rsquo;s tech philosophy and user experience standards
</li><li>Apply strong project management skills to scope initiatives, define milestones, manage risk, and deliver value on time an d within budget. 
</li></ul> 
<h2 class="jobSectionHeader">What you bring to the role
</h2><ul><li>3+ years of experience administering Legal applications for a growing enterprise
</li><li>4+ years of relevant SaaS industry or consulting experience (plus if detailed Project Management and Change Management experience)
</li><li>Proven ability to work autonomously and lead small to mid-sized initiatives, particularly in fast-paced, cross-functional settings
</li><li>Strong problem-solving and analytical skills, with a passion for process optimization and scalable system implementations
</li><li>Strong project management skills with a proven ability to scope initiatives, define milestones, manage risk, and deliver value on time and within budget.
</li><li>Hands-on experience with contract lifecycle management (CLM) and a solid understanding of IT and Legal Operations, including the software development lifecycle
</li><li>Familiarity with Agile, Kanban, and ITIL frameworks, and a flexible, pragmatic approach to delivery
</li><li>Excellent communication and relationship-building skills across all levels, from executives to external vendors
</li><li>A consultative mindset backed by industry knowledge, business analysis expertise, and a passion for innovation and user experience
</li><li>Motivated by a values-driven culture that promotes ownership, creativity, and continuous career growth 
</li></ul> 
 
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we&rsquo;re proud of our ongoing efforts to foster global diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.</div>

Senior Business Systems Analyst - Legal Appliations

Public Library of Science

<div><ul><li>This position is fully remote/home based. Applications will be accepted from candidates based in the UK and the following US states: FL, IL, MA, MD, NY, PA, TX, VA</li></ul>

In the US, this is a union represented position as part of the Pacific Media Workers Guild, Local 39521 of the NewsGuild-Communication Workers of America.

PLOS is a nonprofit, Open Access publisher empowering researchers to accelerate progress in science and medicine by leading a transformation in research communication. The Application Analyst &ndash; Business Productivity will enhance how PLOS internal teams collaborate and work efficiently by optimizing and integrating key productivity tools. This role will focus on maximizing Slack workflows, improving the employee experience in Confluence, and expanding Zoom's advanced features. The analyst will also maintain an accurate application catalog, streamline Office and Google Suite interoperability, and support GDPR compliance and identity access management best practices. 


The Application Analyst has a strong understanding of enterprise level applications, understands both their current configurations and our business objectives, and is responsible for supporting and implementing scalable solutions proactively and effectively. The Application Analyst is responsible for working closely with stakeholders, other Digital team members, and end-users to refine and prioritise user demands, to support a robust ecosystem of solutions, and to ultimately help the organisation achieve its business goals.

Responsibilities
<ul>
<li>Administer and maintain various environments within your designated enterprise applications (e.g. Slack, Salesforce, Confluence, Zoom, Google Suite, O365) including data management, system configuration and security practices</li>
<li>Perform routine maintenance tasks (i.e. monitoring usage and archiving data as needed)</li>
<li>Advise business users on application usage and best practices. Proactively monitor usage and identify and propose improvements</li>
<li>Facilitate collaboration among stakeholders to translate business requirements into technical specifications and estimates</li>
<li>Communicate policies and outages, bugs, workarounds and solutions to internal and external users.</li>
<li>Provide end-user support and administration for all user needs: including user account maintenance, reports, and dashboards.</li>
<li>Act as a subject matter expert for internal stakeholders, participating in chartered and team programs and communicating stakeholder needs within the Platforms team.</li>
<li>Partner with the Technology Services team to establish and enhance application integrations and uphold security best practices</li>
<li>Create and maintain technical documentation on policies, procedures, and workflows and deployed configurations.</li>
<li>Troubleshoot and work with staff and/or vendors to resolve reported issues, escalating technical issues to the vendor for resolution as necessary.</li>
<li>Maintain and enhance relationships with system vendors.</li>
<li>Uphold a high standard of customer service to all as a representative of the Digital team.</li>
<li>Ensure compliance with relevant standards, regulations and PLOS's internal policies.</li>
<li>Manage data in accordance with our Information Governance policy and other legal frameworks, such as GDPR</li>
<li>Ensure systems and data are secure in accordance with our cybersecurity policy</li>
<li>Monitor and evaluate incoming issues, ensure timely follow-up, and foster a culture of support.</li>
<li>Strong written and verbal communication skills to translate complex problems using non-technical terms (e.g. writes proposals clearly and succinctly, presents ideas to stakeholders effectively)</li>
<li>Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously</li>
<li>Results-driven, capable of balancing multiple high priorities and quickly determining priority</li>
<li>Customer-oriented, with the ability to develop and maintain excellent relationships externally and internally</li>
<li>Excellent troubleshooting, problem-solving, and analytical skills</li>
<li>Adept at queries, report writing and presenting findings</li>
</ul><h4 class="jobSectionHeader">Knowledge and Skills</h4>
<ul><li>Experienced with administering enterprise systems or platforms. Enterprise application certification(s) a plus</li>
<li>Experience with administering business productivity platforms, including Slack, Confluence, Zoom, Office 365, and Google Workspace.</li>
<li>Experience with application integrations, workflow automation, and optimizing user experiences across enterprise tools.</li>
<li>Familiarity with data privacy and security best practices, including GDPR compliance and identity access management (IAM).</li>
<li>Excellent analytical, problem-solving, and communication skills with the ability to translate technical concepts into practical business solutions.</li>
<li>Business analysis background with additional focus on business process management</li>
<li>Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy</li>
<li>Strong understanding of typical operational workflows spanning multiple business functions and systems (e.g. Sales, Marketing, Customer Service, Finance, etc.)</li>
<li>Excellent communication skills, both verbal and written. Must be able to clearly articulate and present findings and recommendations to both technical and non-technical team members</li>
<li>Results driven, capable of balancing multiple high priorities and quickly determining priority</li>
<li>Ability to multitask, prioritising multiple assignments to meet deadlines</li>
<li>Self-directed and capable of working under minimal supervision.</li>
<li>Familiar with Agile development methodologies</li>
<li>Excellent troubleshooting skills</li>
<li>Positive approach to problem-solving</li>
</ul>
Qualifications
<ul>
<li>Bachelor's degree in a technical or scientific field or equivalent experience</li>
<li>Administrator certification for applications which offer them</li>
<li>Experience with scientific research publishing is desirable.</li>
<li>Experience working with Publication Management Systems (Aries Editorial Manager) or similar submission tracking systems highly desirable.</li>
</ul><h4 class="jobSectionHeader">Physical Requirements and Work Environment</h4>
<ul><li>Prolonged periods stationary at a desk and working on a computer.</li>
<li>Some domestic and/or international travel may be required</li>
<li>Rare, but occasional after-hours (evening or weekend) work.</li></ul> 


The base salary range we've established for these positions is US: $75,000 - $100,000. PLOS also offers a comprehensive benefits package summarized below.

BENEFITS:

US:
<ul>
<li>401k with employer match</li>
<li>Employee sponsored health, dental and vision insurance (Dental and Vision 100% employer paid)</li>
<li>Paid Vacation, 11 public holidays and sick leave</li>
<li>Parental leave</li>
<li>Birthday and three winter holidays days off</li>
<li>Short term and long term disability insurance</li>
<li>2 days paid time off for volunteering per year</li>
<li>Fully remote work environment with stipend on joining for home office</li></ul> 


About PLOS

Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.

Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers. 


We're committed to equal opportunity

We're working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out.

Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our colleagues because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all. Visit plos.org/careers to learn more.<div> 
To learn more about how PLOS protects your privacy, see our Employee Privacy Notice.</div></div>

Application Analyst - Business Productivity

Search 10000+ Applications analyst jobs near you this October. New roles added regularly across leading industries. Apply today.