applications support analyst

Amerita

<div>Our Company:
<div>
Amerita</div><div></div>
Overview:
<div>
The Application Support Analyst is responsible for the support, configuration, and ongoing optimization of clinical and pharmacy application functionality used within the Home Infusion business. This role serves as an IT liaison between clinical, pharmacy, and operational stakeholders and third-party application vendors. The analyst ensures system stability, supports new functionality, and partners with end-user subject matter experts (SMEs) to deliver reliable, compliant, and efficient clinical application solutions. The analyst will also work closely with data engineers and Power BI developers to resolve data quality issues.</div><div></div><div><b><br>
We Offer:</b></div><ul><li>Medical, Dental &amp; Vision Benefits plus, HSA &amp; FSA Savings Accounts</li><li>Supplemental Coverage &ndash; Accident, Critical Illness and Hospital Indemnity Insurance</li><li>401(k) Retirement Plan</li><li>Company paid Life and AD&amp;D Insurance, Short-Term and Long-Term Disability</li><li>Employee Discounts</li><li>Tuition Reimbursement</li><li>Paid Time Off &amp; Holidays</li></ul>
Responsibilities:
<ul><li>Provides day-to-day application support for the organization&rsquo;s Home Infusion clinical and pharmacy systems, CPR+ or CareTend experience strongly preferred</li><li>
Administers, configures, and maintains third-party clinical and pharmacy applications to support business and patient care workflows</li><li>
Troubleshoots application issues, perform root-cause analysis, and coordinate resolution with vendors, internal IT teams, and end-users</li><li>
Manages application upgrades, patches, and releases, including impact analysis, test planning, execution, and post-release validation</li><li>
Partners with clinical, pharmacy, and operational SMEs to gather requirements, evaluate new functionality, and support application enhancements and customizations</li><li>
Acts as a liaison between the business and vendors to review system capabilities, request enhancements, and track issue resolution</li><li>
Supports system integrations and data flows between clinical/pharmacy applications and other enterprise systems</li><li>
Develops and maintains application documentation, including configuration details, support procedures, and release notes</li><li>
Participates in change management activities to ensure smooth adoption of new features and system updates</li><li>
Identifies and investigates data quality issues, partnering with technical teams to resolve discrepancies and improve data reliability</li><li>
Ensures applications are supported in alignment with regulatory, compliance, and security requirements relevant to pharmacy and clinical operations</li><li>
Provides day-to-day application support for the organization&rsquo;s Home Infusion clinical and pharmacy systems, CPR+ or CareTend experience strongly preferred</li><li>
Administers, configures, and maintains third-party clinical and pharmacy applications to support business and patient care workflows</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in Information Systems, Healthcare Informatics, Pharmacy, Nursing, or an equivalent education and work experience.</li><li>
3&ndash;6 years of experience supporting healthcare, clinical, or pharmacy applications in an IT application support or analyst role.</li><li>
Hands-on experience supporting third-party/vendor-hosted applications, including system administration, configuration, troubleshooting, and vendor coordination.</li><li>
Experience working with clinical and/or pharmacy workflows; Home Infusion experience strongly preferred.</li><li>
Strong knowledge of clinical and/or pharmacy application support practices, including administration, configuration, troubleshooting, and ongoing maintenance</li><li>
Working knowledge of pharmacy and clinical operations, with the ability to understand and support Home Infusion workflows.</li><li>
Ability to analyze application issues, identify root causes, and coordinate resolution across vendors, internal IT teams, and business SMEs.</li><li>
Experience supporting application release management activities, including impact assessment, test planning, execution, and post-release validation.</li><li>
Ability to translate clinical and operational requirements into technical solutions and system configurations.</li><li>
Percentage of Travel: 0-20%</li><li>
Driving Position: No</li></ul><div>
**To peform this role will require frequently sitting, and typing on a keyboard with fingers, and occasionally standing, walking, bending, reaching, climbing (stairs/ladders), kneeling, crouching, and stooping. The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs**</div>
About our Line of Business: Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X. Salary Range: USD $75,000.00 - $95,000.00 / Year</div>

Applications Support Analyst

Citi

<div><div><div>Job Req Id:</div>
<div>26949917</div>
</div><div><div>Location(s):</div>
<div>Irving, Texas, United States</div>
</div><div><div>Job Type:</div>
<div>On-Site/Resident</div>
</div><div><div>Posted:</div>
<div>Apr. 13, 2026</div></div></div>
<br><div><h2 class="jobSectionHeader"><b>Discover your future at Citi</b></h2>
<p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.</p>
<h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<p>The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.<br>
<br>
<b>Responsibilities:</b></p><ul><li>
The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.</li><li>
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.</li><li>
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.</li><li>
Act as a liaison between users/traders, interfacing internal technology groups and vendors</li><li>
Participates in disaster recovery testing</li><li>
Participate in application releases, from development, testing and deployment into production.</li><li>
Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.</li><li>
Considers implications of the application of technology to the current environment.</li><li>
Analyzes applications to identify risks, vulnerabilities and security issues.</li><li>
Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.</li><li>
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.</li><li>
Exchanges ideas and information</li><li>
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.</li><li>
Performs other duties and functions as assigned in a concise and logical manner.</li><li>
Has the ability to operate with a limited level of direct supervision.
</li><li>Can exercise independence of judgement and autonomy.
</li><li>Acts as SME to senior stakeholders and /or other team members.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><p></p><p><b>
Qualifications:</b></p><ul><li>
3-5 years' experience</li><li>
Good hands-on experience on the following</li><li>
Unix, Shell/ Python scripting</li><li>
Oracle, Oracle Golden Gate and Mongo DB</li><li><div>
Hands-on experience or strong exposure preferred with:</div><ul><li>Monitoring and observability tools: ITRS Geneos, AppDynamics, ELK, Grafana</li><li>Messaging technologies: Kafka, TIBCO EMS</li><li>Container platforms: OpenShift</li></ul></li></ul><div></div><p><b>
Education:</b></p><ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul><p></p><p>
-</p><p><b>
Job Family Group:
</b></p>Technology<p>
-</p><p><b>
Job Family:</b></p>
Applications Support<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Primary Location:</b></p>
Irving Texas United States<p>
-</p><p><b>
Primary Location Full Time Salary Range:</b></p>
$76 230,00 - $106 370,00<p><br>
In addition to salary, Citi&rsquo;s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental &amp; vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.</p><p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><b>
Anticipated Posting Close Date:</b></p>
abr 20, 2026<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Applications Support - Officer

Nahdi

<div><p>Implement and deploy applications software, providing staff support and training, ensuring regulatory compliance and data security, analyzing data for operational insights, monitoring application performance, safeguarding patient privacy, to support aligning IT solutions with clinical needs and improve healthcare delivery.
</p><p><b>Accountabilities
</b></p><ul><li><p>Support in developing new applications or customizing existing ones to meet the unique needs of the retail industry, for assigned applications.
</p></li><li><p>Act as level 2 support for assigned applications with end users making sure any bugs or errors are resolved within agreed SLAs to meet internal customer needs.
</p></li><li><p>Analyzing the specific requirements of end users and support in designing solutions that meet their needs and streamline required processes, improve patient care, and enhance operational efficiency.
</p></li><li><div>Support in the implementation of new software applications or major updates on assigned applications, ensuring minimal disruption to daily operations and compatibility with existing systems. Utilize IT data for analysis and reporting purposes, to use to spot areas of development or any operating inefficiencies.
</div></li><li><div>Collaborating with vendors that provide specialized applications support, ensuring that these tools meet the specific needs of the end user.<br>
</div></li><div></div><li><div>Continuously monitor the performance of applications, ensuring they meet the demands of a fast-paced retail environment and identifying areas for improvement.<br>
</div></li><div></div><li><div>Ensuring patient privacy is maintained in all applications, with strict adherence to confidentiality and data protection best practices to maintain patient privacy.<br>
</div></li><div></div><li><div>Staying abreast of technological advancements in both the IT and pharmacy sectors, exploring innovative solutions like tele pharmacy, mobile health apps, and AI-driven tools to stay updated with technological advancements and explore innovative solutions.
</div></li><li><div>Collaborating with pharmacists, healthcare providers, and insurance companies to ensure that IT solutions align with business needs and facilitate effective healthcare delivery
</div></li></ul><p><b>Work Environment
</b></p><ul><li><p>Indoors : 100%
</p></li><li><p>Outdoors : 0%
</p></li><li><p>Working Days : 5 Working Days
</p></li><li><p>Days off : 2 Days Off
</p></li><li><p>Working Hours : 8:00 AM &ndash; 6:00 PM (1 hour break)
</p></li></ul><p><b>Job Requirement
</b></p><div><p><div><div><div><div><p><b>Education<br>
</b></p></div><div><ul><li><p>BSc in IT (preferably in MIS Systems Design) or related field.<br>
</p></li></ul></div></div><br>
<div><div><p><b>Experience<br>
</b></p></div><div><ul><li><p>3+ years in an IT applications function with preference for retail or related industry.<br>
</p></li></ul></div></div><br>
<div><div><p><b>Computer Skills<br>
</b></p></div><div><ul><li><p>Proficiency in specific store applications and general retail systems.
</p></li><li><p>Proficiency in languages such as SQL, Java, Python, or .NET
</p></li><li><p>Skills in database technologies like SQL Server, Oracle, MySQL
</p></li><li><p>Knowledge of various phases of SDLC
</p></li><li><p>Familiarity with common ERP and CRM platforms, such as SAP, Oracle, Salesforce
</p></li><li><p>Experience with BI tools like Tableau, Power BI
</p></li><li><p>Understanding of various operating systems like Windows, Linux<br>
</p></li></ul></div></div><br>
<div><div><p><b>Languages<br>
</b></p></div><div><ul><li><p>English
</p></li><li><p>Arabic</p></li></ul></div></div></div></div></p></div></div>

Finance Applications Systems Analyst (2023479)

<div><p>Implement and deploy applications software, providing staff support and training, ensuring regulatory compliance and data security, analyzing data for operational insights, monitoring application performance, safeguarding patient privacy, to support aligning IT solutions with clinical needs and improve healthcare delivery.
</p><p><b>Accountabilities
</b></p><ul><li><p>Support in developing new applications or customizing existing ones to meet the unique needs of the retail industry, for assigned applications.
</p></li><li><p>Act as level 2 support for assigned applications with end users making sure any bugs or errors are resolved within agreed SLAs to meet internal customer needs.
</p></li><li><p>Analyzing the specific requirements of end users and support in designing solutions that meet their needs and streamline required processes, improve patient care, and enhance operational efficiency.
</p></li><li><p>Support in the implementation of new software applications or major updates on assigned applications, ensuring minimal disruption to daily operations and compatibility with existing systems. Utilize IT data for analysis and reporting purposes, to use to spot areas of development or any operating inefficiencies.
</p></li><li><div>Collaborating with vendors that provide specialized applications support, ensuring that these tools meet the specific needs of the end user.
</div></li><li><div>Continuously monitor the performance of applications, ensuring they meet the demands of a fast-paced retail environment and identifying areas for improvement.
</div></li><li><div>Ensuring patient privacy is maintained in all applications, with strict adherence to confidentiality and data protection best practices to maintain patient privacy.
</div></li><li><div>Staying abreast of technological advancements in both the IT and pharmacy sectors, exploring innovative solutions like tele pharmacy, mobile health apps, and AI-driven tools to stay updated with technological advancements and explore innovative solutions.
</div></li><li><div>Collaborating with pharmacists, healthcare providers, and insurance companies to ensure that IT solutions align with business needs and facilitate effective healthcare delivery
</div></li></ul><p><b>Work Environment
</b></p><ul><li><p>Indoors : 100%
</p></li><li><p>Outdoors : 0%
</p></li><li><p>Working Days : 5 Working Days
</p></li><li><p>Days off : 2 Days Off
</p></li><li><p>Working Hours : 8:00 AM &ndash; 6:00 PM (1 hour break)
</p></li></ul><p><b>Job Requirement
</b></p><div><p><div><div><div><div><p><b>Education<br>
</b></p></div><div><ul><li><p>BSc in IT (preferably in MIS Systems Design) or related field.<br>
</p></li></ul></div></div><br>
<div><div><p><b>Experience<br>
</b></p></div><div><ul><li><p>3+ years in an IT applications function with preference for retail or related industry.<br>
</p></li></ul></div></div><br>
<div><div><p><b>Computer Skills<br>
</b></p></div><div><ul><li><p>Proficiency in specific store applications and general retail systems.
</p></li><li><p>Proficiency in languages such as SQL, Java, Python, or .NET
</p></li><li><p>Skills in database technologies like SQL Server, Oracle, MySQL
</p></li><li><p>Knowledge of various phases of SDLC
</p></li><li><p>Familiarity with common ERP and CRM platforms, such as SAP, Oracle, Salesforce
</p></li><li><p>Experience with BI tools like Tableau, Power BI
</p></li><li><p>Understanding of various operating systems like Windows, Linux<br>
</p></li></ul></div></div><br>
<div><div><p><b>Languages<br>
</b></p></div><div><ul><li><p>English
</p></li><li><p>Arabic</p></li></ul></div></div></div></div></p></div></div>

Healthcare Integration & Development Systems Analyst- 2023481

Interactive Brokers

<p></p><div><div><h3 class="jobSectionHeader"><b>Company Overview</b></h3>
<p>
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.</p>
<p>
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.</p>
<p>
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.</p>
</div><p></p><p><b>
This is Hybrid role (4 days in office /1 day remote)</b></p>
<p><b>
About your Team:</b></p>
<p>
As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple communication channels and guide clients of<br>
varying technical backgrounds through basic API integration processes.</p>
<p><b>
 </b><b>What will be your responsibilities within IBKR:</b></p>
<ul>
<li>Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner.</li>
<li>Address basic questions related to third-party integrations with IBKR API.</li>
<li>Guide clients through initial API connection processes.</li>
<li>Direct clients to relevant documentation and resources.</li>
<li>Triage market data inquiries and escalate as appropriate.</li>
<li>Route complex technical issues to specialized teams including API Integration, APIL2, AM-API, and FIXENG teams.</li>
<li>Document client interactions accurately in the support system.</li>
<li>Follow established support protocols and workflows.</li>
</ul>
<p><b> </b><b>What required skill's you need:</b></p>
<ul>
<li>Bachelor's degree or equivalent experience (preferred)</li>
<li>Basic understanding of programming concepts and what coding entails</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to communicate technical concepts to clients with varying levels of technical proficiency</li>
<li>Strong problem-solving abilities</li>
<li>Customer-service oriented mindset</li>
<li>Ability to work in a fast-paced environment</li>
</ul>
<p><b>Desired Attributes</b></p>
<ul>
<li>Interest in financial markets and trading systems.</li>
<li>Previous experience in a technical support role.</li>
<li>Knowledge of financial APIs or trading systems (a plus).</li>
<li>Ability to learn quickly and adapt to changing technologies.</li>
</ul>
<p><b> </b><b>To be successful in this position, you will have the following:</b></p>
<ul>
<li>Self-motivated and able to handle tasks with minimal supervision.</li>
<li>Superb analytical and problem-solving skills.</li>
<li>Excellent collaboration and communication (Verbal and written) skills.</li>
<li>Outstanding organizational and time management skills.</li>
</ul><h3 class="jobSectionHeader"><b>Company Benefits &amp; Perks</b></h3>
<div><ul><li>Competitive salary, annual performance-based bonus and stock grant</li>
<li>Retirement plan 401(k) with competitive company match</li>
<li>Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.</li>
<li>Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)</li>
<li>Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack</li>
<li>Corporate events including team outings, dinners, volunteer activities and company sports teams</li>
<li>Education reimbursement and learning opportunities</li>
</ul>
</div><p><i>This role's anticipated base salary range is $67,000 to $75,000 annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.</i></p></div>

API Support Analyst I

Asante

<p></p><div><div><div><p><b>Req #:</b> 24725<br>
<b>Entity:</b> Asante Corporate<br>
<b>Location:</b> Medford OR<br>
<b>Workplace Type:</b> Remote<br>
<b>Department:</b> ITS Financial Systems<br>
<b>Shift:</b> Primarily Mon - Fri / 8AM - 5PM<br>
<b>Union Position:</b> No<br>
<b>FTE:</b> 1.000000<br>
<b>Schedule:</b> Full Time<br>
<b>Salary:</b> $43.31 - $59.55 depending on qualifications</p></div><p></p><div><div><br>
</div></div></div><div><p><b>Description</b>
</p><p><b>Additional Position Details: FTE: 1.0 | Full Time | Primarily Mon - Fri / 8AM - 5PM - Pacific Standard Time | This position is remote</b></p>
<p>For the Epic Analyst positions, wage is based on years of relevant experience as well as the level of the position. Depending upon a candidate&rsquo;s qualifications, we may hire at the Analyst level or the Senior Analyst level. Details on the qualifications for each level are noted below.</p>
<p><b>Salary Ranges per Level:</b></p><ul><li>
Epic Analyst: $76,523.20- $105,237.60 annually</li><li>
Senior Epic Analyst: $90,084.80- $123,874.40 annually</li></ul>
<p><b>PLEASE NOTE: </b>This is a remote position. Candidates will be required to have reliable broadband internet and personal cell phone service. Remote work may include working day-to-day operations during Pacific Standard business hours or online training. This position will be expected to take 24/7 on-call support for a week at a time in rotation with the other members of the team. On-call rotation will begin when the staff member and Team Lead feel the level of skill has been achieved to triage and support end user critical needs.</p>
<p><b>Position Summary</b></p>
<p>The Epic Analyst designs, analyzes, develops, tests, implements, and/or provides tier two technical assistance of assigned system applications. In this role, the Epic Analyst consults with Epic representatives, application coordinators, supervisors and end users to configure and build Epic software and applications to meet organizational and client needs; troubleshoots problems, offers solutions and recommends a course of action to address the issues and needs of the end user and to achieve client and/or hospital specifications for Epic applications; and develops and modifies procedures to solve complex data processing problems and/or prepare detailed specifications from which programs will be written.</p>
<p><b>Please Note: This position is for the Epic Professional Billing team Team. Only experienced epic analyst will be considered for this position.</b></p>
<p><b><i>To be considered for this position, qualified applicants will need to take and pass a proprietary assessment developed by Epic Systems Corporation if not already Epic Certified in a clinical build application.</i></b></p>
<p><b>Position Qualifications</b></p>
<p><b>Education</b></p>
<ul><li>Associate degree or equivalent required for the Epic Analyst level is required.</li><li>
Bachelor&rsquo;s degree in computer science or related field, or equivalent in education and/or experience is required for Sr. Analyst level is required.</li></ul>
<p><b>Experience</b></p><ul><li>
At least 2 years of direct Epic application build experience, with a proven ability to analyze processes, solve problems, and contribute to the improvement of systems and solutions in a professional setting is required for Analyst level.</li><li>
At least 5 years of collective experience as an Epic Associate Analyst and/or Epic Analyst, with a proven ability to analyze processes, solve problems, and contribute to the improvement of systems and solutions in a professional setting is required for the Sr. Analyst level.</li><li>
Experience with Microsoft Office programs (Word, Excel, PowerPoint) required.</li></ul>
<p><b>Certifications</b></p><ul><li>
The Epic Analyst will be required to obtain Epic Proficiency, Accreditation, or Certification within 6 months of hire.</li><li>
The Senior Analyst is required to hold at least 2 Epic Certifications/Accreditations/Proficiencies across applications.</li><li>
Will be required to complete annual Epic recertification requirements (all levels).</li></ul>
<p><b>Knowledge, Skill, and Abilities</b></p>
<ul><li>Ability to exercise discretion and independent judgment in a variety of decision-making scenarios.</li><li>
Ability to work independently with little or no day-to-day supervision.</li><li>
Ability to conceptualize the visual effect of the product and how it will be used.</li><li>
Comfortable presenting in front of a group.</li><li>
Good attention to detail and ability to probe for information to fully understand the needs of the customer.</li><li>
Ability to solve problems and troubleshoot issues with a &lsquo;can do&rsquo; attitude.</li><li>
Strong organizational and prioritizing skills.</li><li>
Ability to be a self-starter and work independently, but also know when to escalate issues.</li><li>
Ability to work within a team and to manage conflict.</li><li>
Excellent written and verbal communication skills.</li></ul><p><b>
Total Rewards
</b></p><p>We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:</p><ul><li><b>
Competitive Pay: </b>Hourly and salaried positions earn market-based compensation.</li><li><b>
Health &amp; Wellness: </b>Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.</li><li><b>
Retirement Savings: </b>Employer-sponsored retirement plan with company contribution and match.</li><li><b>
Paid Time Off: </b>Generous ETO for part-time and above employees.</li><li><b>
Professional Development:</b> Continue to enhance your education through our tuition reimbursement and tuition repayment program</li><li><b>
Additional Benefits: </b>Life insurance, disability coverage, and employee assistance programs.</li></ul><p>
At Asante, we are guided by our values:
</p><p><b>Excellence - Respect - Honesty - Service - Teamwork</b></p>
<p><i>Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.</i></p></div></div><p></p>

Experienced Remote Professional Billing Epic Analyst

Kingman Regional Medical Center

<div><p><b>Staff Position Description
</b></p><p><b>Position Title: </b>HIM Applications Analyst <b>Position Code: </b>HIMApAnly-8125
</p><p><b>Department: </b>Heath Information Management <b>Safety Sensitive: </b>Yes
</p><p><b>Reports to: </b>HIM Director <b>Exempt Status: </b>Yes<br>
</p><p></p><p><b>Position Purpose:
</b></p><p>All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI&rsquo;s vision of providing the region&rsquo;s best clinical care and patient service through an environment that fosters respect for others and pride in performance.
</p><div><div><div><div><p>The HIM Applications Analyst supports the core functions of the department, this will surround CDI, coding and operations. The analyst is responsible for maintenance of all HIM Meditech applications (CAS, HIM, SCA) as well as any third party HIM applications (CDR2/LYNX/3M). The HIM Application Analyst will be responsible for providing support and problem resolution for all HIM technical issues. This position will be a technical liaison between HIM and IS as well as other areas of the facility.
</p></div></div><br>
</div></div><p><b>Key Responsibilities </b><i>[List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]
</i></p><div><div><div><div><ul><li><b>Level 1:
</b></li></ul><ul><li>Responsible for processing all HIM KACE tickets
</li></ul><p>o Will work in conjunction with IS staff as necessary to resolve tickets
</p><ul><li>Serves as the contact for provider documentation draft/cancellation requests and will process accordingly
</li></ul><ul><li>Build and maintain all HIM Meditech modules
</li></ul><p>o CAS
</p><p>o HIM
</p><p>o SCA
</p><ul><li>Assist with research and merging duplicate patient medical records as necessary (this will be in Meditech as well as legacy systems)
</li></ul><ul><li>Perform required testing/updates for all HIM applications
</li></ul><ul><li>Provide technical assistance for CDR2/Lynx/3M
</li></ul><ul><li>Responsible for the Meditech patient portal
</li></ul><p>o Serve as contact for facility and community
</p><p>o Assist users with portal access, navigation and proxy access
</p><p>o Process all proxy requests as defined in policy
</p><p>o Process all user requests
</p><ul><li>Monitor ECM folder failures
</li></ul><p>o Correct documentation information and accurately attach to patient accounts
</p><ul><li>Monitor Nuance transcription
</li></ul><p>o Correct failed documentation and process to accurately attach to patient accounts
</p><p>o Edit transcription files as requested
</p><p>o Work with transcription company in regard to any technical issues/updates/testing
</p><ul><li>Process incoming MAXMD patient documentation, ensuring that documents are consumed to the appropriate patient account
</li></ul><ul><li>Performs required APC/CPT/DRG updates in Meditech and 3M
</li></ul><ul><li>Assist in training/navigation of applications
</li></ul><ul><li>Serves as initial IT support to HIM department (all technical concerns should be communicated to HIM Application Analyst prior to contacting IT).
</li></ul><ul><li>Assists in the definition of test conditions. Helps develop accurate and complete test plans.
</li></ul><ul><li>Prioritizes tasks effectively
</li></ul><ul><li>Proactively seeks opportunities to broaden and deepen knowledge base and proficiencies.
</li></ul><ul><li>This position acts as an interface and point of liaison between Health Information Management and Information Systems as well as other departments of the facility as needed.
</li></ul><ul><li>Must be organized and will work with some independence; frequently interacting with clinicians, hospital staff and others in the HIM department.
</li></ul><ul><li><b>Level 2: </b>In addition to the above responsibilities, a Level 2 HIM Applications Analyst must also perform the following:
</li></ul><ul><li>Assists in the coordination of activities and data collection with requesting providers and departments.
</li></ul><ul><li>In support of upgrades and implementations, this person may help lead projects and assist in configuration, and deployment of software and hardware.
</li></ul><ul><li><b>Level 3: </b>In addition to the above responsibilities, a Level 3 HIM Applications Analyst must also perform the following:
</li></ul><ul><li>Assists in the coordination of activities and data collection with requesting providers and departments.
</li></ul><ul><li>In support of upgrades and implementations, this person may help lead projects and assist in configuration, and deployment of software and hardware.
</li></ul><ul><li>Responsible to write detailed documentation and training materials
</li></ul><p><b>All Levels:
</b></p><p><b>Customer Service
</b></p><ul><li>Provides excellent customer service
</li></ul><ul><li>Adheres to the Behavioral Expectations Agreement.
</li></ul><ul><li>Projects and delivers an attitude of pro-active problem solving.
</li></ul><ul><li>Exhibits flexibility and innovation when working on solutions.
</li></ul><ul><li>Able to develop and maintain credibility with all customers.
</li></ul><ul><li>Interacts effectively with vendors in resolving issues arising from the use of system software and hardware.
</li></ul><p><b>Quality of Work
</b></p><ul><li>Works with the user community in satisfying their needs. Effectively manages work orders and/or project assignments. Meets deadlines.
</li></ul><ul><li>Effectively consults with other IT personnel to determine database requirements, equipment compatibility, and operating objectives.
</li></ul><ul><li>Maintains awareness of current technology.
</li></ul><ul><li>Able to diagnose and solve problems independently
</li></ul><ul><li>Demonstrates good verbal and written communication skills; documents and reports are clear and concise.
</li></ul><ul><li>Exhibits Initiative, Organization, and Time Utilization skills.
</li></ul><p><b>Quantity of Work
</b></p><ul><li>Demonstrates a consistent level of performance while striving to maintain a steady level of productivity.
</li></ul><ul><li>Consistently demonstrates the ability to adapt to changes in the work load. Regularly accepts additional work and always is willing to adapt to changing priorities.
</li></ul></div></div><br>
</div></div><p><b>Qualifications </b><i>[Statements regarding minimum educational and experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, military service, required certifications, etc.]
</i></p><div><div><div><div><ul><li>Demonstrated high level analytic, implementation, and troubleshooting skills over a broad range of systems.
</li></ul><ul><li>Must be familiar in HIPAA\HITEC
</li></ul><p><b>Education:
</b></p><ul><li>Level 1: Associates or Bachelor&rsquo;s degree in HIM or IT strongly preferred. Certification or experience will be considered in lieu of a degree.
</li></ul><ul><li>Level 2: Associates degree in HIM or IT.
</li></ul><ul><li>Level 3: Must have a Bachelor's degree in HIM or IT.
</li></ul><p><b>Experience:
</b></p><ul><li>Level 1: A minimum of 3+ years technical application support experience, preferably in Healthcare; may consider a minimum of 3 years in patient care, ancillary or revenue cycle departments.
</li></ul><ul><li>Level 2: In addition to the above qualifications, a Level 2 HIM Applications Analyst must have a minimum of 5 years technical application support experience, preferably in Healthcare.
</li></ul><ul><li>Level 3: In addition to the above qualifications, a Level 3 HIM Applications Analyst must have a minimum of 7 years technical application support experience, preferably in Healthcare.
</li></ul></div></div><br>
</div></div><p><b>Preferences </b><i>[Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master&rsquo;s degree)]<br>
</i></p><div></div><br>
<p><b>Special Position Requirements </b><i>[Optional section: any travel, security, risk, hazard or related special conditions which apply to the position]
</i></p><div><div><div><div><p><b>Exposure Categories: </b>Category III: Expected duties do not have potential for exposure to blood, body fluids or tissues.
</p></div></div><br>
</div></div><p><b>Work Requirements </b><i>[Optional section: work requirements for physical or other important issues which relate to the job]
</i></p><div><div><div><div><ul><li>Ability to sit, type, and view a PC screen most of day.
</li></ul><ul><li>Must be able to stand and/or walk for periods of 2 hours or more.
</li></ul><ul><li>Must be able to lift equipment up to 50 lbs.
</li></ul><ul><li>Ability to communicate technical information to non-technical personnel.
</li></ul><ul><li>Must possess excellent verbal and written communication skills.
</li></ul><ul><li>Must be able to write detailed technical and non-technical documentation.
</li></ul><ul><li>Must have excellent customer service skills, and the ability to effectively provide training and support.
</li></ul></div></div><br>
</div></div><p><b>Date Staff Position Description Created / Revised: </b>10/31/2019; 11/25/2019</p></div>

HIM Application Analyst-8125-E

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