applications support engineer

DXC Technology

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Issue Investigation &amp; Resolution
  </li>
  <li>
   Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
  </li>
  <li>
   Reproduce issues in test/staging environments to identify bugs or misconfigurations.
  </li>
  <li>
   Conduct detailed log analysis, SQL/database checks, and API validation.
  </li>
  <li>
   Classify and prioritize incidents based on severity and business impact.
  </li>
  <li>
   Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
  </li>
  <li>
   Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
  </li>
  <li>
   Communicate with business users or clients to gather additional information when needed.
  </li>
  <li>
   Provide workarounds or solutions while permanent fixes are being developed.
  </li>
  <li>
   Maintain knowledge base and support documentation.
  </li>
  <li>
   Prepare scripts or SQL queries to validate data or resolve issues.
  </li>
  <li>
   Perform basic configuration changes or updates in non-production environments.
  </li>
  <li>
   Conduct release verification and smoke testing after deployments.
  </li>
  <li>
   Analyze recurring issues to suggest long-term fixes or enhancements.
  </li>
  <li>
   Provide feedback to development/QA teams to improve application stability and usability.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Technical Skills
 <br/>
 <br/>
 <ul>
  <li>
   Strong understanding of various technologies (Java, .net and visual basic)
  </li>
  <li>
   Experience with web application architectures (e.g., client/server, REST APIs).
  </li>
  <li>
   Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
  </li>
  <li>
   Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus
   <br/>
   <br/>
  </li>
 </ul>
 Soft Skills
 <br/>
 <br/>
 <ul>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Excellent communication and documentation abilities.
  </li>
  <li>
   Ability to work independently and under pressure.
   <br/>
   <br/>
  </li>
 </ul>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 <br/>
 <br/>
 <strong>
  Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 </strong>
 here
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  <em>
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  </em>
 </strong>
</div>


L2 Support Engineer - Web Applications

Dicetek LLC

<div>
 Application Support Engineer, for the Delivery Team and Application Maintenance, will work to support users for all the applications incident, requests and change that provide business need.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support application users through receiving application issues and requests, investigate and resolve the issues and Provide user consistent updates on progress.
  </li>
  <li>
   Performing analyses on software application functionality and suggesting improvements.
  </li>
  <li>
   Ensuring effective front-end and back-end functionality of applications.
  </li>
  <li>
   Providing software application support under the supervision of the Senior Engineer.
  </li>
  <li>
   Finish all assigned tasks with quality within the defined timebox.
  </li>
  <li>
   Conducts unit testing and integration testing, executing the necessary bug fixing.
  </li>
  <li>
   Consulting with the software development team, internal users, and clients to improve application performance.
  </li>
  <li>
   Managing code migration across environments to ensure continued and synchronized functionality.
  </li>
  <li>
   Establishing the root causes of application errors, Analyse defects, follow up with vendor for corrective actions and escalating serious concerns to the Senior Engineer.
  </li>
  <li>
   Keeping a record of configuration changes and scheduling application updates.
  </li>
  <li>
   Documenting processes and monitoring application performance metrics.
  </li>
  <li>
   Providing front-end support to clients and colleagues in other departments.
  </li>
  <li>
   Assign and review of users access requests.
  </li>
  <li>
   Answer, evaluate, and prioritize requests for assistance from users
  </li>
  <li>
   Maintain updated notes on ticket progress within the system, and create/update history records and related problem documentation
  </li>
  <li>
   Collect information about problems and lead user through diagnostic procedures to determine source or error
  </li>
  <li>
   Collect information about problems and lead user through diagnostic procedures to determine source or error
  </li>
  <li>
   Write and revise user instruction materials relevant to supported user base along with backend process documentation and instructions
  </li>
  <li>
   Develop and report application support analysis reports including tickets details and corrective actions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience Minimum
  <br/>
  <br/>
 </strong>
 &squf; 4+ years proven IT experience performing hands-on software development roles.
 <br/>
 <br/>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 &squf; 8+ years of relevant work experience
 <br/>
 <br/>
 &squf; Agile driven development
</div>


Application Support Engineer

DICETEK LLC

<div><p>Application Support Engineer, for the Delivery Team and Application Maintenance, will work to support users for all the applications incident, requests and change that provide business need.<br>
</p><p></p><br>
<p><b>Responsibilities
</b></p><ul><li>Support application users through receiving application issues and requests, investigate and resolve the issues and Provide user consistent updates on progress.
</li><li>Performing analyses on software application functionality and suggesting improvements.
</li><li>Ensuring effective front-end and back-end functionality of applications.
</li><li>Providing software application support under the supervision of the Senior Engineer.
</li><li>Finish all assigned tasks with quality within the defined timebox.
</li><li>Conducts unit testing and integration testing, executing the necessary bug fixing.
</li><li>Consulting with the software development team, internal users, and clients to improve application performance.
</li><li>Managing code migration across environments to ensure continued and synchronized functionality.
</li><li>Establishing the root causes of application errors, Analyse defects, follow up with vendor for corrective actions and escalating serious concerns to the Senior Engineer.
</li><li>Keeping a record of configuration changes and scheduling application updates.
</li><li>Documenting processes and monitoring application performance metrics.
</li><li>Providing front-end support to clients and colleagues in other departments.
</li><li>Assign and review of users access requests.
</li><li>Answer, evaluate, and prioritize requests for assistance from users
</li><li>Maintain updated notes on ticket progress within the system, and create/update history records and related problem documentation
</li><li>Collect information about problems and lead user through diagnostic procedures to determine source or error
</li><li>Collect information about problems and lead user through diagnostic procedures to determine source or error
</li><li>Write and revise user instruction materials relevant to supported user base along with backend process documentation and instructions
</li><li>Develop and report application support analysis reports including tickets details and corrective actions.<br>
</li></ul><p></p><br>
<p><b>Work Experience Minimum:
</b></p><ul><li>4+ years proven IT experience performing hands-on software development roles.<br>
</li></ul><p></p><br>
<p><b>Preferred:
</b></p><ul><li>8+ years of relevant work experience
</li><li>Agile driven development</li></ul></div>

Klystron Global LLC

<p><b>Job Summary</b></p><p>Application Support Engineer responsibilities include resolving Hardware issues, Application issues, network issues, configuring systems and using remote connections to provide immediate support. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you&rsquo;re naturally a helper, enjoy assisting people with computer issues and can explain technical details simply, we&rsquo;d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.</p><p><b>Job Responsibilities</b></p><ul><li>Research and identify solutions to software and hardware issues</li></ul><ul><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li></ul><ul><li>Ask customers targeted questions to quickly understand the root of the problem</li></ul><ul><li>Track computer system issues through to resolution, within agreed time limits</li></ul><ul><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li></ul><ul><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li></ul><ul><li>Provide prompt and accurate feedback to customers</li></ul><ul><li>Refer to internal database or external resources to provide accurate tech solutions</li></ul><ul><li>Ensure all issues are properly logged</li></ul><ul><li>Priorities and manage several open issues at one time</li></ul><ul><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li></ul><ul><li>Prepare accurate and timely reports</li></ul><ul><li>Document technical knowledge in the form of notes and manuals</li></ul><ul><li>Maintain jovial relationships with clients</li></ul><p><b>Job Requirements</b></p><ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li></ul><ul><li>Hands-on experience with Windows/Linux/Mac OS environments</li></ul><ul><li>Hands on experience in supporting ATM or Kiosks</li></ul><ul><li>Hands on experience in supporting applications</li></ul><ul><li>Good understanding of SQL</li></ul><ul><li>Good understanding of computer systems, mobile devices and other tech products</li></ul><ul><li>Ability to diagnose and troubleshoot basic technical issues</li></ul><ul><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li></ul><ul><li>Excellent problem-solving and communication skills</li></ul><ul><li>Ability to provide step-by-step technical help, both written and verbal</li></ul><ul><li>BS degree in Information Technology, Computer Science or relevant field</li></ul><ul><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li></ul><ul><li>Good command of English.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: RO300.000 - RO500.000 per month</p><p>Application Question(s):</p><ul><li>Do you have Oman Driving License?</li></ul>

Hays Specialist Recruitment Limited

<p>DV-Cleared Application Support Engineer</p> <p>Contract - £500-£600 a day</p> <p>Cheltenham - On-Site</p> <p>Hays Technology is recruiting an Application Support Engineer for a secure, on-site contract role in Cheltenham. This position is outside IR35 and requires active DV clearance.</p> <ul> <li>Rate: £500-£600/day</li><li>Location: Cheltenham (5 days/week on-site)</li><li>Duration: Contract</li><li>Clearance: Must hold live DV clearance</li></ul> <p>Role Overview</p> <p>Join a specialist team maintaining a cross-domain managed service using modern Application Support practices. You'll support deployments, monitor performance, and troubleshoot issues across a diverse tech stack.Responsibilities</p> <ul> <li>Build and deploy code using Java, Maven, NPM, Terraform, and Ansible</li><li>Manage CI pipelines and automated testing (Cypress)</li><li>Monitor services with InfluxDB and Grafana</li><li>Provide 2nd/3rd line support and incident response</li><li>Perform OS patching, database housekeeping, and data centre ops</li></ul> <p>Required Skills</p> <ul> <li>Experience in managed service environments</li><li>Strong Java or similar development background</li><li>Git version control</li><li>Strong problem-solving and communication skills</li></ul> <p>Desirable Skills</p> <ul> <li>Microservices, AMQP, S3, Oracle, Terraform/Ansible</li></ul> <p>Please note: All offers are subject to security screening. Hays is committed to diversity and inclusion and welcomes applications from all backgrounds.</p> <p>If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.</p> <p>Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk</p>

Application Support Engineer - DV

Procain Consulting & Services

<div><div><div><div><div><div><div><p><b>Designation:</b> Application Support Engineer (SQL with ITIL)<br>
<b>Location: </b>Bengaluru<br>
<b>Experience:</b> 1 to 2 years<br>
<b>Qualification:</b> B.E /B.Tech, BCA/ BSC or any equivalent degree<br>
<b>Job Code:</b> JD2208429</p>
</div></div></div></div></div></div><div><div><div><div><div><div><p><b>Job Profile:</b><br>
Weare looking for an experienced Real-Time Application Support Engineer to support and manage high-performance data systems. The ideal candidate must have strong SQL expertise combined with experience working in an ITIL-based environment. Knowledge of kdb+/q is preferred and will be a strong advantage. The role focuses on monitoring real-time applications, resolving production issues, improving system performance, and automating operational tasks.</p>
<div><b>
Required Skills:</b><br>
<ul><li>Strong hands-on experience with SQL.</li><li>Solid exposure to ITIL processes (incident/change/problem).</li><li>Experience supporting production or real-time environments.</li><li>Good understanding of networking fundamentals (latency, throughput, TCP/IP).</li><li>Strong troubleshooting and root-cause analysis skills.</li><li>Ability to communicate effectively with technical and non-technical teams.</li></ul></div><div><br>
</div>
<div> <b>Desired Candidate Profile:</b></div>
<ul><li>Proficiency or exposure to kdb+/q.</li><li>Experience in real-time systems such as trading platforms, market data, streaming, or IoT.</li><li>Hands-on experience with scripting/automation (Python, Shell, etc.).</li></ul></div></div></div></div></div></div></div><p></p>

Real-Time Application Engineer (SQL with ITIL)

Klystron Global

<p>Job Responsibilities</p><ul><li>Research and identify solutions to software and hardware issues</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers</li><li>Refer to internal database or external resources to provide accurate tech solutions</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients Job Requirements</li><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with Windows/Linux/Mac OS environments</li><li>Hands on experience in supporting ATM or Kiosks</li><li>Hands on experience in supporting applications</li><li>Good understanding of SQL</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li><li>Good command of English.</li><li>Driving license is mandatory</li></ul><p>Job Type: Full-time</p><p>Pay: RO300.000 - RO400.000 per month</p>

Application Support Engineer ( Hardware & Software )

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Application Support Engineer ( Hardware & Software )