applications support specialist

Neumo Holdings LLC

<div><p><b>Job Summary:</b></p><p>
The Web and Applications Support Specialist is responsible for the design, development, and ongoing management of internal and external websites, including SharePoint environments. In addition to creative web development, this position manages the implementation and lifecycle support of client-specific business applications. Acting as a project lead for new solution rollouts, the specialist ensures effective planning, configuration, training, and post-deployment support to meet operational needs.</p><p><b>
Duties and Responsibilities:</b></p><p><b>
Web Design and Management</b></p><div><ul><li>
Design, develop, and maintain internal and public-facing websites using modern web standards and accessibility guidelines.</li><li>
Collaborate with departments to create site structures, implement content, and provide visually compelling and functional designs.</li><li>
Monitor web performance, apply SEO and analytics tools, and ensure website security and compliance.</li></ul></div><p><b>
SharePoint Development and Support</b></p><div><ul><li>
Create and manage SharePoint Online sites, lists, document libraries, permissions, and automated workflows.</li><li>
Partner with departments to design intuitive intranet solutions and improve internal collaboration tools.</li><li>
Provide training, documentation, and user support for SharePoint features and enhancements.</li></ul></div><p><b>
Application Implementation and Support</b></p><div><ul><li>
Serve as project manager for the implementation of client-specific applications, coordinating planning, configuration, user testing, and go-live activities.</li><li>
Act as subject matter expert (SME) for implemented applications, providing tier 2/3 support, maintenance, and troubleshooting.</li><li>
Liaise with vendors and internal teams to ensure application reliability, scalability, and user satisfaction.</li><li>
Develop documentation, training materials, and support procedures for end-users and IT staff.</li></ul></div><p><b>
Customer Website and Application Support</b></p><div><ul><li>
Provide support and updates for hosted customer websites, including content management, design revisions, and backend maintenance.</li><li>
Ensure that customer-facing sites meet branding, accessibility, and usability standards.</li><li>
Manage customer-specific tools or portal integrations as needed.</li></ul></div><p><b><br>
 Education and Experience:</b></p><div><ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Web Design, Computer Science, or related field, or equivalent experience.</li><li>
3+ years of experience in web development, SharePoint administration, or application support.</li><li>
Experience managing technology projects, including implementation timelines, stakeholder coordination, and post-launch support.</li><li>
Proficiency in HTML, CSS, JavaScript, and content management systems (e.g., WordPress).</li><li>
Hands-on experience with SharePoint Online/365 site creation and management.</li><li>
Excellent communication, problem-solving, and customer service skills.</li></ul></div><p><b><br>
 Knowledge, Skills and Qualifications:</b></p><div><ul><li>
Familiarity with Microsoft Power Platform (Power Automate, Power Apps).</li><li>
Knowledge of web accessibility (WCAG/ADA) standards and SEO best practices.</li><li>
Experience with help desk ticketing systems and ITIL-style support practices.</li><li>
Background in vendor management or contract coordination for SaaS products.</li></ul></div><p><b><br>
Work Environment</b>:</p><div><ul><li>
Office setting with a moderate noise level.</li><li>
The employee will work at an individual workstation, using a telephone and computer.</li></ul></div><p><b><br>
 Physical Demands</b>:</p><div><ul><li>
Must be able to remain seated for extended periods.</li><li>
Regular use of a computer and other office machinery, such as printers and copy machines.</li><li>
Occasional movement around the office.</li><li>
Frequent communication via telephone.</li></ul></div><p><br>
<br>
<b>Neumo Summary:</b></p><p>
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.</p><p>
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.</p><p>
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.</p><p><i>
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.</i></p></div>

Application Support Specialist (On-Site)

Innovatrics

<p></p><div>Why This Job Is Exciting<p>
You will support Innovatrics' biometric software running in production environments, with a primary focus on a dedicated long-term partner project in Riyadh. You'll be the first technical point of contact for incidents and requests, working within a structured support process and backed up by a remote team from HQ Bratislava.</p><p></p>
How Support Works at Innovatrics<ul><li>
L1: Support team (you) &mdash; triage, investigation, customer comms, ticket ownership (career level T1-T2 - Junior)</li><li>
L2: System Engineers &amp; Solution Delivery Managers &mdash; deeper troubleshooting, deployments, complex analysis</li><li>
L3: Engineering &mdash; product-level fixes and advanced technical resolution</li></ul><p></p>
In Your First Month, You'll<ul><li>
Learn the supported solution, customer context, and how our L1/L2/L3 support model works</li><li>
Shadow ticket handling, environment checks, and incident troubleshooting in real production setups</li><li>
Get onboarded into our tooling and documentation (Freshdesk, Jira, Confluence, monitoring/log platforms)</li></ul><br>
<p></p>
As You Settle Into the Role, You'll<ul><li>
Own customer tickets end-to-end: triage, investigation, updates, and resolution within SLA</li><li>
Troubleshoot using logs, system behavior, and structured reproduction; escalate to L2/L3 when needed</li><li>
Coordinate with HQ and local stakeholders during incidents (Support team, System Engineers, Solution Delivery Managers, ...)</li></ul><br>
<p></p>
Within Your First Year, You'll<ul><li>
Resolve standard incidents independently and consistently according to the support process</li><li>
Contribute to knowledge base and ticket hygiene (clear steps, root cause notes, reproducible findings)</li><li>
Support stability: help minimize downtime through proactive checks, clean escalations, and follow-through</li></ul><br>
<p></p>
What You'll Be Responsible For<ul><li>
Ticket ownership: analyze incidents, request missing info, reproduce issues, propose resolution steps</li><li>
Customer communication: keep tickets up to date, communicate progress clearly via portal/email/calls</li><li>
Operational support: monitoring, coordinating patches/changes in the customer environment, and supporting troubleshooting sessions</li><li>
Escalations &amp; collaboration: involve System Engineers / Solution Delivery Managers / Engineering when needed, track progress</li><li>
On-call participation: active participation in 24/7 on-call rotations as part of this dedicated customer engagement</li></ul><br>
<b>
Requirements</b><br>
<p></p>
What We're Looking For<p><b>
Languages</b></p><ul><li>
Arabic (professional spoken and written) &mdash; required</li><li>
English (professional spoken and written) &mdash; required</li></ul><p></p><p><b><br>
Skills &amp; Mindset</b></p><ul><li>
Strong ownership, structured troubleshooting, and attention to detail</li><li>
Comfortable communicating with customers under time pressure (SLA-driven)</li><li>
Reliable and able to work independently, while escalating early when needed</li></ul><p></p><p><b><br>
Technical Requirements</b></p><p><b>
Must-have:</b></p><ul><li>
Linux administration experience in production environments</li><li>
Kubernetes fundamentals &mdash; ability to work with pods/services, collect and analyze logs, perform basic troubleshooting</li><li>
Ability to read logs and identify likely triggers and root causes</li><li>
Experience working in a ticket-based support environment (internal or external)</li></ul><p></p><p><b><br>
Nice-to-have:</b></p><ul><li>
Helm (basic usage or understanding)</li><li>
Databases: PostgreSQL / MSSQL / Oracle (connectivity checks, basic queries)</li><li>
Networking fundamentals (DNS, ports, firewalls, connectivity troubleshooting)</li><li>
Monitoring &amp; logging tools: Grafana, ELK (or similar)</li><li>
Messaging services exposure</li><li>
Scripting / automation basics (Bash, Python, or similar)</li></ul><p></p><p>
On-Call &amp; Availability</p><p>
This role requires full participation in 24/7 on-call rotations as part of a dedicated single-customer engagement in Riyadh. During on-call periods, candidates must be able to reach the customer site within approximately one hour if required.</p><p></p>
Interview Process<ul><li>
Introduction Stage &mdash; Recruiter Screen (virtual call)</li><li>
Team Interview Stage &mdash; Technical &amp; Team Interview (single extended interview, conversation &amp; practical case-based scenarios)</li><li>
Final Stage &mdash; CARES Interview &mdash; Values driven conversation</li></ul><p>
We encourage candidates to request additional conversations with team members they would like to meet.</p></div><p></p>

Application Support Specialist

DHI Mortgage

<p></p><div><div><p><b>D.R. Horton, Inc., the largest homebuilder in the U.S.,</b> was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information</p><p>
</p><p><b>D.R. Horton, Inc.</b> is currently looking for a <b>System Support Specialist II</b>. The right candidate, with some supervision, acts as a key contact for the user community to provide mortgage and title front line support. The System Support Specialist II provides support to users nationwide.</p><p><b>
Essential Duties and Responsibilities</b> include the following. Other duties may be assigned.</p><ul><li>Fulfill the requirement to work standard Help Desk hours of operation M-F 7:00am-7:00pm Central, and Saturday 10:00am-3:00pm Central. Work an 8-hour shift Monday &ndash; Friday with team member rotation for the Saturday shift. Hours are subject to change as deemed necessary by management</li><li>Provide information to and execute problem resolution for end users. User requests are received via phone and email</li><li>Respond to all user requests related to Financial Services (FS) applications, including Mortgage Loan Origination (Encompass), Title Closing &amp; Insurance (SoftPro), Electronic Document Management (Encomia), and Servicing (FICS)</li><li>Support and maintain data for multiple components of the Intranet system, including reports, Do Not Call Manager, and Training Tracker</li><li>Maintain employee security access to FS applications and third parties, including periodic audits and reviews; following documented policies and procedures</li><li>Exercise judgment regarding issue escalation to another System Support Specialist, business partners or other IT personnel</li><li>Perform routine duties independently. Discuss and seek approval as needed from the Help Desk Manager or System Support Specialist III</li><li>Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company</li><li>Ability to work overtime</li><li>Prepare reports for management review, such as Daily Help Desk Statistics</li><li>Follow up with users when an issue is not immediately resolved, until it is resolved</li><li>Work with the team to maintain team and support documentation</li><li>Additional duties as assigned by the Help Desk Manager</li></ul></div><p></p><div><b><br>
Qualifications</b><div></div><div><b><br>
Required Qualifications</b></div><br>
<div></div><ul><li>
Must have at least six months experience as a Loan Processor or Loan Closer working with Loan Origination software</li><li>
One to two years related experience</li><li>
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications</li><li>
Proficiency with MS Office and email</li><li>
Ability to sit for majority of 8-hour workday; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, peripheral vision and color vision. Must occasionally lift and/or move up to 15 pounds.</li><li>
The noise level is generally moderate.</li></ul><div></div><div><b><br>
Preferred Qualifications</b></div><br>
<div></div><ul><li>
Bachelor&rsquo;s degree in Business Administration, Computer Science or a related field is desired</li><li>
Any mortgage-related, computer or I.T. certificate is beneficial</li></ul><div></div><p><br>
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:</p><p>
</p><ul><li><div>Medical, Dental and Vision</div></li><li><div>
401(K)</div></li><li><div>
Employee Stock Purchase Plan</div></li><li><div>
Flex Spending Accounts</div></li><li><div>
Life &amp; Disability Insurance</div></li><li><div>
Vacation, Sick, Personal Time and Company Holidays</div></li><li><div>
Multiple Voluntary and Company provided Benefits</div></li></ul><div>
</div><p></p><p><b><i>Build YOUR future with D.R. Horton, America&rsquo;s Builder.</i></b><b><i> </i></b><b><i>#WeBuildPeopleToo</i></b></p></div><p></p><div><b><br>
Job</b><b>:</b> Information Technology<div>
</div></div><div><b>
Primary Location</b><b>:</b> TX-Austin<div>
</div></div><div><b>
Organization</b><b>:</b> Mortgage<div>
</div></div><div><b>
Schedule</b><b>:</b> Full-time</div><p></p><div><b><br>
Job Posting</b><b>:</b> Jun 12, 2026, 4:03:47 PM</div></div><p></p>

System Support Specialist II

Purdy Powers & Company

<p><b>Accounting Specialist / Senior Accounting Specialist</b></p><p><i>Purdy Powers &amp; Company &ndash; Portland, Maine</i></p><p>Purdy Powers &amp; Company is a premier accounting, tax, and business advisory firm serving mid-size companies, as well as individuals with sophisticated tax lives throughout Maine and beyond. Our mission is to help clients reach their full potential by delivering services that drive meaningful results.</p><p>We are seeking a detail-oriented and service-minded <b>Accounting Specialist or Senior Accounting Specialist</b> to join our Client Accounting &amp; Advisory Services (CAAS) team. This full-time role provides outsourced accounting and bookkeeping support to business clients, including day-to-day accounting functions, reconciliations, client communication, and accounting system support.</p><p>This position may be filled at either the <b>Accounting Specialist</b> or <b>Senior Accounting Specialist</b> level depending on the selected candidate&rsquo;s experience, technical skills, independence, client service capabilities, and ability to support more complex client assignments. The ideal candidate is organized, adaptable, and committed to delivering accurate, timely, and professional client service.</p><p><b>Position Level</b></p><p>We are open to hiring at either the <b>Accounting Specialist</b> or <b>Senior Accounting Specialist</b> level and will tailor the final title and scope to the selected candidate&rsquo;s experience, strengths, and ability to work independently.</p><p>At the <b>Accounting Specialist</b> level, this is a great opportunity for someone who enjoys hands-on accounting work, client service, and building experience across a variety of outsourced accounting and bookkeeping functions. This level is well-suited for candidates who are detail-oriented, organized, comfortable managing recurring accounting tasks, and eager to continue developing their technical and client-service skills.</p><p>At the <b>Senior Accounting Specialist</b> level, this role offers the opportunity to take on more complex client work, serve as a resource to other team members, and play a larger role in improving processes and supporting client relationships. Senior-level candidates should bring prior experience in a similar role, strong independent problem-solving skills, and the ability to train, coach, or supervise others, including both internal team members and clients.</p><p><b>Key Responsibilities</b></p><ul><li>Provide outsourced accounting and bookkeeping support to business clients in a timely, accurate, and professional manner</li><li>Assist with or lead monthly, quarterly, and annual accounting tasks for assigned clients, depending on experience level</li><li>Process accounts payable, accounts receivable, bill payments, invoicing, cash receipts, payroll, and sales tax functions, as assigned</li><li>Prepare and maintain accurate accounting records and supporting documentation</li><li>Perform bank account and general ledger reconciliations and identify discrepancies for follow-up</li><li>Support client onboarding activities, including assistance with accounting system setup and process implementation</li><li>Communicate effectively with clients and coworkers regarding questions, deadlines, assigned work, and accounting processes</li><li>Assist clients with accounting-related requests and provide support on processes and systems, as needed</li><li>Support or lead more complex client assignments, depending on experience level</li><li>Train and coach clients on accounting processes, systems, and best practices, as appropriate</li><li>Train, coach, or supervise other team members, as appropriate for the Senior Accounting Specialist level</li><li>Use accounting software and related technology tools to complete work efficiently and accurately</li><li>Maintain confidentiality of client and Firm information</li><li>Organize and prioritize multiple assignments while meeting established deadlines</li><li>Contribute to a team-oriented environment and provide support on additional projects or duties, as assigned</li></ul><p><b>Qualifications</b></p><p>The ideal candidate will bring:</p><ul><li>Associate&rsquo;s or bachelor&rsquo;s degree in Accounting, Business, or a related field preferred; an Accounting Certificate combined with a bachelor&rsquo;s degree in another field may also be considered</li><li>Prior bookkeeping, payroll, accounts payable, accounts receivable, general accounting, or client accounting support experience</li><li>Experience with Microsoft Office applications, including Excel and Outlook</li><li>Familiarity with QuickBooks or similar accounting software preferred</li><li>Demonstrated ability to perform work accurately, maintain organized records, and manage multiple assignments within established deadlines</li><li>Ability to learn new systems, processes, and technology in a fast-paced environment</li><li>Effective verbal and written communication skills, with the ability to interact professionally with clients and coworkers</li><li>Ability to work independently while recognizing when to seek guidance</li><li>Ability to maintain confidentiality and handle sensitive information with discretion</li><li>Strong attention to detail, organizational skills, and customer service orientation</li><li>QuickBooks certification or other relevant accounting software training is a plus</li></ul><p>Senior-level candidates should also bring:</p><ul><li>Experience in a similar client accounting, bookkeeping, or outsourced accounting role</li><li>Ability to work on and lead more challenging or complex assignments</li><li>Strong independent problem-solving skills and sound judgment</li><li>Experience training, coaching, or supervising other employees</li><li>Ability to train and coach clients on accounting processes, systems, and best practices</li></ul><p><b>Compensation &amp; Benefits</b></p><p>Purdy Powers &amp; Company offers a competitive compensation package and a comprehensive suite of benefits, including:</p><ul><li><b>Summer Schedule:</b> Enjoy paid Fridays off between Memorial Day and Labor Day</li><li><b>Comprehensive Benefits:</b> 401(k) with Profit Sharing, Health, Dental, and Vision Insurance, Section 125 Plan, Life Insurance, Short- and Long-Term Disability, Parental Leave, Paid Holidays, and generous PTO</li><li><b>Financial Flexibility:</b> FSA and HSA options available</li><li><b>Professional Growth:</b> Educational reimbursement and ongoing learning opportunities</li><li><b>Work Flexibility:</b> Hybrid and remote work options by mutual agreement</li><li><b>Added Perks:</b> Free onsite parking in Portland, plus team lunches and social events</li></ul><p>Final title and compensation will be based on experience, qualifications, technical skills, independence, client service capabilities, and ability to perform the responsibilities required at the applicable level.</p><p><b>Equal Employment Opportunity Statement</b></p><p>Purdy Powers &amp; Company is an equal opportunity employer and welcomes applications from all candidates who meet the minimum requirements for the position.</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Accounting Specialist / Senior Accounting Specialist

Virtual Labs

<div></div><div><div><div><div><div><div><div><div><div>Full time job/on siteUrgent
</div><h4 class="jobSectionHeader"><b>Cybersecurity Specialist</b></h4>
Remote / Fayetteville, NC
</div></div><div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<div><p>Virtual Labs is seeking a Cybersecurity Specialist to help clients strengthen security posture across systems, applications, and cloud environments. You will support risk assessments, security controls, and incident readiness.</p>
<p>This role is ideal for someone who is detail-oriented, proactive, and comfortable working across technical teams.</p>
</div><div><h4 class="jobSectionHeader"><b>Requirements</b></h4>
<p>We&rsquo;re looking for a security professional with strong fundamentals and a practical approach to risk reduction.</p>
</div><div><ul><li>Understanding of common security frameworks and controls</li>
<li>Experience assessing risk and recommending mitigations</li>
<li>Ability to collaborate with IT and engineering teams on remediation</li>
<li>Strong reporting and documentation skills</li>
</ul></div><div><h4 class="jobSectionHeader"><b>Responsibilities</b></h4>
<p>You will help implement controls, improve processes, and reduce risk through measurable actions.</p>
<ul><li>Perform security assessments and support remediation planning</li>
<li>Assist with policy, standards, and security documentation</li>
<li>Support vulnerability management and security reviews</li>
<li>Help improve incident response readiness and procedures</li>
</ul></div></div><div><div>Tags:SecurityRiskGovernance</div></div></div><div></div><div><div><div><br>
</div></div><div></div><div><div>
</div></div></div></div></div><div><div><div><h4 class="jobSectionHeader"><b>Job Information</b></h4>
<div><ul><li>CategoryCybersecurity</li>
<li>NumberVL-CSS-004</li>
<li>CompanyVirtual Labs</li>
<li>Websitehttps://virtuallabsus.com</li>
<li>SalaryCompetitive / Full-time</li>
<li>Vacancy01 Available</li>
<li>Apply onRolling</li></ul></div></div></div></div></div></div></div><p></p>

Cybersecurity Specialist

Texas Comptroller of Public Accounts

<div><div><b>Certification Support Specialist (Education Specialist II)</b> <b>(</b><b>00058919</b><b>)</b><div>
</div><b>
Organization</b><b>:</b> TEXAS EDUCATION AGENCY<div>
</div></div><div><b>
Primary Location</b><b>:</b> Texas-Austin<div>
</div><b>
Work Locations</b><b>:</b> Texas Education Agency 1701 NORTH CONGRESS AVENUE Austin 78701<div></div><div><br>
</div></div><div><b>
Job</b><b>:</b> Education, Training, and Library<div>
</div></div><div><b>
Employee Status</b><b>:</b> Regular<div>
</div></div><div><b>
Schedule</b><b>:</b> Full-time<div>
</div><b>
Standard Hours Per Week</b><b>:</b> 40.00<div>
</div></div><div><b>
Travel</b><b>:</b> Yes, 10 % of the Time<div>
</div></div><div><b>
State Job Code</b><b>:</b> 0821<div>
</div></div><div><b>
Salary Admin Plan</b><b>:</b> B<div>
</div></div><div><b>
Grade</b><b>:</b> 19<div>
</div></div><div><b>
Salary (Pay Basis)</b><b>:</b> 4,020.33 - 5,178.00 (Monthly)<div>
</div></div><div><b>
Number of Openings</b><b>:</b> 1<div>
</div></div><div><b>
Overtime Status</b><b>:</b> Exempt<div>
</div></div><div><b>
Job Posting</b><b>:</b> Jun 12, 2026, 8:51:22 AM<div>
</div></div><div><b>
Closing Date</b>: Jun 26, 2026, 11:59:00 PM<div>
</div></div><div><b>
Description</b><div></div><div><b><br>
MISSION: </b>The Texas Education Agency (TEA) will improve outcomes for all public-school students in the state by providing leadership, guidance, and support to school systems.<br>
<br>
<b>Core Values:</b><br>
<ul><li><b>We are Determined: </b>We are committed and intentional in the pursuit of our main purpose, to improve outcomes for students.</li><li><b>We are People-Centered:</b> We strive to attract, develop, and retain the most committed talent, representing the diversity of Texas, each contributing to our common vision for students.</li><li><b>We are Learners:</b> We seek evidence, reflect on success and failure, and try new approaches in the pursuit of excellence for our students.</li><li><b>We are Servant Leaders:</b> Above all else, we are public servants working to improve opportunities for students and provide support to those who serve them.</li></ul></div><p><b>
New hires, re-hires, and internal hires will typically receive a starting salary between the posted minimum and the average pay of employees in their same classification. Offers will be commensurate with the candidate&rsquo;s experience and qualifications and will thoughtfully consider internal pay equity for agency staff who perform similar duties and have similar qualifications. The top half of the posted salary range is generally reserved for candidates who exceed the requirements and qualifications for the role. The maximum salary range is reserved for candidates that far exceed the required and preferred qualifications for the role.</b></p><p><b>
Position Overview:</b> The Education Specialist II (Certification Support Specialist) performs moderately complex, journey‑level work supporting educator certification and credential review functions within the Division of Educator Certification. This position serves as a key point of contact for applicants and stakeholders by providing technical assistance, credential review support, resolving customer inquiries, and ensuring consistent application of certification requirements. This role contributes to timely, accurate service delivery by reviewing applications and documentation, preparing standard correspondence, monitoring service‑level objectives, and escalating complex or policy‑related issues as appropriate.</p><p>
In addition to application processing and customer support, the position provides administrative and operational support for the division of Educator Certification, including monitoring shared inboxes, coordinating internal follow‑up, refund tracking, and reviewing child support‑related documents in accordance with established procedures. The Education Specialist II works under general supervision, exercises independent judgment within defined guidelines, and collaborates regularly with License and Permit Specialists and other internal teams to support efficient operations and continuous improvement. This is an individual contributor role that reports directly to the Deputy Director of Customer Support and Service. While this position is primarily virtual, periodic in person attendance is required for agency directed activities such as trainings, presentations, meetings, or project based work.</p><p><b>
Please note that a resume, tailored cover letter, and short answer responses are required attachments for applying to this position. Incomplete applications will not be considered. Applicants who are strongly being considered for employment must submit to a national criminal history background check.</b><br>
<br>
<b>The nature of this role requires seasonal presence in Austin as requested.</b></p><p><b>
Essential Functions</b><br>
<i>Job duties are not limited to the essential functions mentioned below. You may perform other functions as assigned.</i></p><p><b>
1. Customer Service Issue Resolution and Monitoring:</b> Performs moderately complex customer service and program support work by serving as a point of escalation for customer inquiries received through phone and help desk ticketing systems. Remains available during business work hours to support call and ticket escalations within the specialist&rsquo;s scope of responsibility. Monitors the help desk ticket queue to ensure service‑level objectives and performance targets are met, including response and resolution expectations. Independently reviews, researches, and resolves help desk tickets related to assigned program areas; documents actions taken; and coordinates with internal staff as needed to ensure timely, accurate, and consistent resolution of customer issues.<br>
<b>2. Visiting International Teacher Support:</b> Provides support for the Visiting International Teacher (VIT) program by reviewing and approving incoming applications in accordance with applicable statutes, rules, and agency procedures. Evaluates applications and supporting documentation for completeness, accuracy, and eligibility; identifies deficiencies; and notifies applicants of missing or insufficient materials. Provides direct technical assistance to applicants, stakeholders, and internal staff to resolve moderately complex or unusual issues related to application processing and program participation. Serves as a key resource to ensure program requirements are consistently applied and that approved exchange programs operate in compliance with agency rules and established standards.<br>
<b>3. Credential Review Application Screening and Customer Communication: </b>Completes thorough document screening of educator materials submitted as part of the credential review application process. Reviews new applications and holding applications for completeness, accuracy, and required fees, and identifies missing or insufficient documentation. Prepares and sends standard correspondence, including notification letters, to inform applicants of application status, next steps, or application closure due to incomplete submissions, and provides guidance on how to reapply or submit required materials. Resolves assigned applications within established service‑level objectives and monitors progress to support timely processing. Escalates complex, policy‑related, or time‑sensitive issues as appropriate and works collaboratively with a License and Permit Specialist (LPS) to ensure consistent application of certification requirements and effective cross‑functional coordination.<br>
<b>4. Administrative and Operational Support: </b>Provides administrative and operational support by monitoring the division's shared email inbox and ensuring timely responses to external and internal inquiries. Responds to routine questions within scope, routes inquiries to the appropriate internal team as needed, and tracks follow‑up to ensure resolution. Maintains responsiveness to internal staff communications and supports effective information flow across teams. Supports the division&rsquo;s refund tracking process by conducting weekly reviews of the refund spreadsheet to ensure accuracy and completeness and submitting finalized documentation to the Accounting Division for processing. Serves as the primary point of contact for resolving refund‑related issues, including obtaining missing or corrected information. Reviews child support-related documents to clear account holds in accordance with established procedures.<br>
<b>5. Program Support, Resource Development, and Stakeholder Communications: </b>Provides operational support to the Deputy Director of Customer Support and Service by updating and maintaining customer‑facing and internal resources. Reviews and revises website content, frequently asked questions, help desk macros, training materials, presentations, and other guidance documents to ensure accuracy, clarity, and consistency. Contributes to training initiatives, consumer awareness efforts, and continuous improvement activities by analyzing customer inquiries and feedback, recommending updates to materials and processes, and supporting knowledge‑sharing across internal and external teams.</p><p></p><div><br>
</div></div><div><b>
Qualifications</b><div></div><div><b><br>
Minimum Qualifications</b><br>
<ul><li><b>Education:</b> Graduation from an accredited four-year college or university</li><li><b>Experience:</b> At least one (1) years of experience in customer service experience supporting web applications is required.</li><li><b>Substitutions: </b>Each additional year of related experience above the required minimum may substitute for education on a year-for-year basis.</li></ul></div><div><b>
Other Qualifications</b><br>
<ul><li>Share the belief that all Texas students can achieve at high levels and are able to succeed in college, career, or the military</li><li>Familiarity with educator certification and state agency work</li><li>Excellent verbal and written communication skills that quickly adapt to a variety of audiences</li><li>Meticulous attention to detail with an ability to produce quality work in a fast-paced environment</li><li>Effective and appropriate use of technology, including web application software using standard browsers and Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook)</li><li>Strong prioritization, time management, and organizational skills</li><li>A positive attitude and professional demeanor to support colleagues in achieving division goals</li><li>Highly skilled in developing and maintaining effective working relationships with a variety of individuals and groups, internal and external to TEA</li><li>Flexible, adaptable to change, and able to work under time-sensitive conditions, including interruptions and short deadlines</li><li>A desire to self-reflect, give/receive feedback, and continuously improve</li><li>Ability to work both independently and engage in a collaborative, results-oriented team environment</li><li>Knowledge of office practices and administrative procedures</li><li>Ability to use problem-solving and critical thinking skills in a fast-paced environment</li></ul><br>
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As an equal opportunity employer, we hire without consideration to race, religion, color, national origin, sex, disability, age or veteran status, unless an applicant is entitled to the military employment preference.</i></div><p><i>
To review the Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces to each job classification series in the State&rsquo;s Position Classification Plan (provided by the State Auditor's Office), please access the </i><i>Military Crosswalk (occupational specialty code) Guide</i><i> and click on the military &ldquo;occupational category&rdquo; that corresponds with the state classification in this job posting title.</i></p><p><i>
This position requires the applicant to meet Agency standards and criteria which may include passing a pre-employment criminal background check, prior to being offered employment by the Agency.</i></p><p><i>
To learn more about working at TEA, including hiring timelines, process details, and candidate resources, please visit the</i><i> Employment at TEA page</i><i>.</i></p><p><b><i>
No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted. Please add &quot;capps.recruiting@cpa.texas.gov&quot; and &quot;@tea.texas.gov&quot; to your safe senders list to ensure you receive email notifications from our talent acquisition team and/or hiring division regarding your candidacy.</i></b></p></div></div><p></p>

Certification Support Specialist (Education Specialist II)

Resin Stone

<p><b>About Resin Stone</b></p><p>Resin Stone is a UAE-based specialty surfacing company focused on premium resin-bound surface systems and advanced decorative paving applications. We deliver high-quality permeable surfacing solutions for residential, commercial, landscape, hospitality, and infrastructure projects across the UAE.</p><p>We are looking for a highly responsible, site-oriented professional capable of independently managing complete installation operations on-site while coordinating directly with the Assistant Project Manager and Project Manager.</p><p><b>Position Overview</b></p><p>The Site Supervisor will be responsible for managing and supervising all on-site activities related to Resin Stone surface system applications.</p><p>This role requires someone capable of independently handling site operations from initial survey and preparation through installation, labour coordination, quality control, HSE compliance, documentation, and project execution.</p><p>The ideal candidate must be capable of managing full site operations without requiring constant supervision from management.</p><p>Frequent travel across Abu Dhabi and the UAE will be required.</p><p><b>Key ResponsibilitiesSite Supervision &amp; Installation Management</b></p><ul><li>Supervise complete resin-bound surface installation activities</li><li>Manage and coordinate all labour teams on-site including:</li><li>Mixer operators</li><li>Applicators</li><li>Trowellers</li><li>Helpers</li><li>Ensure installation quality meets company standards and specifications</li><li>Monitor site progress, workmanship, and finishing quality</li><li>Ensure proper installation methodology is followed for every project</li><li>Coordinate daily execution activities with the Assistant Project Manager</li><li>Handle site preparation, sequencing, and workflow management</li><li>Ensure proper use and maintenance of tools, machinery, and equipment</li><li>Monitor levels, edging, trims, curing, finishing, and overall system quality</li></ul><p><b>Site Surveys &amp; Technical Coordination</b></p><ul><li>Conduct site inspections and site surveys</li><li>Take accurate site measurements and prepare survey reports</li><li>Assess site conditions and identify project requirements</li><li>Assist in preparing installation methodologies and execution procedures</li><li>Coordinate technical site requirements with project management</li><li>Prepare and organize site-related documentation</li><li>Assist in manpower planning, material planning, and equipment coordination</li></ul><p><b>HSE, Risk Assessment &amp; Toolbox Talks</b></p><ul><li>Conduct risk assessments and mitigation planning before site activities</li><li>Implement and monitor site HSE requirements</li><li>Conduct Toolbox Talks (TBTs) before commencement of works</li><li>Ensure proper PPE usage and compliance by labour teams</li><li>Report hazards, incidents, and unsafe conditions immediately</li><li>Ensure safe handling of materials, machinery, and installation equipment</li></ul><p><b>Logistics, Documentation &amp; Stock Control</b></p><ul><li>Coordinate deliveries and material receiving</li><li>Handle delivery notes and site documentation</li><li>Track stock levels, consumables, and equipment usage</li><li>Maintain daily site reports and operational records</li><li>Coordinate labour attendance and manpower allocation</li><li>Ensure all required site documentation is updated and properly maintained</li></ul><p><b>Operational &amp; Client Support</b></p><ul><li>Travel to project sites and client locations as required</li><li>Support project operations and urgent site requirements</li><li>Represent the company professionally during client interactions</li><li>Assist management in resolving site-related operational issues</li></ul><p><b>RequirementsMandatory Requirements</b></p><ul><li>Valid UAE Driving License (Abu Dhabi preferred)</li><li>Previous experience in:</li><li>Resin-bound surface systems</li><li>Decorative paving</li><li>Specialist surfacing applications</li><li>Construction site supervision</li><li>Ability to independently manage project sites</li><li>Strong English communication skills</li><li>Basic Microsoft Office skills</li><li>Basic AI tools knowledge (ChatGPT, AI reporting/documentation tools, etc.)</li><li>Strong organizational and coordination skills</li><li>Ability to professionally manage labour teams</li><li>Willingness to travel frequently within the UAE</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience preparing:</li><li>Method Statements</li><li>Risk Assessments</li><li>Site Reports</li><li>Toolbox Talks</li><li>Knowledge of quality control procedures for specialist surfacing systems</li><li>Ability to read drawings and site layouts</li><li>Experience handling measurements and material calculations</li><li>Strong understanding of site logistics and operational planning</li></ul><p><b>What We Offer</b></p><ul><li>Employment Visa</li><li>Company SIM Card</li><li>Company Vehicle</li><li>Accommodation Support (up to 30%)</li><li>Career growth opportunities within a rapidly growing UAE-based specialty surfacing company</li><li>Opportunity to work on premium projects across the UAE</li></ul><p><b>Important Note</b></p><p>This position is strictly for candidates with relevant experience in specialist surface applications, decorative paving systems, or resin-bound surfacing works.</p><p>Candidates without relevant site supervision experience may not be considered.</p><p><b>How to Apply</b></p><p>Please send your CV with the following:</p><ul><li>Previous project experience</li><li>Current visa status</li><li>Expected salary</li><li>Availability to join</li></ul><p>Pay: AED3,200.00 - AED4,000.00 per month</p><p>Work Location: In person</p>

Site Supervisor – Resin Bound Surface Applications

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