applications support specialist

Grifols Egypt for Plasma Derivatives (GEPD)

<div>
 <p>
  The IT Applications Support will be reporting to the IT Manager and providing functional
 </p>
 <p>
  support for all business applications. As an IT Applications Support, you will be interacting
 </p>
 <p>
  with the users of the Lab, Manufacturing, Plasma Logistics center and Donor centers. This
 </p>
 <p>
  role is based at Tolip office in New Cairo, but it might be required to travel part of the time
 </p>
 <p>
  at different facilities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key responsibility:
  </strong>
 </p>
 <p>
   Manage and document functional tickets for the different business applications.
 </p>
 <p>
   Provide 1st level of support for different business applications.
 </p>
 <p>
   Interact with the Spain teams to get level 2 and level 3 support when needed.
 </p>
 <p>
   Proactively identify possible issues on the applications, working to fix them before they
 </p>
 <p>
  become a problem.
 </p>
 <p>
  <strong>
   LAB:
  </strong>
 </p>
 <p>
   Learn in deeply detail the processes and flows of the LABS in the LIMS system.
 </p>
 <p>
   Execute specific tasks to cover level 1 troubleshooting and incident resolution for the LAB.
 </p>
 <p>
   Train final users when needed.
 </p>
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   Interact with external LAB systems providers.
 </p>
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   Test the local configurations in the Egypt LIMS.
 </p>
 <p>
   Support of the deployment of new releases implemented by the Grifols IT team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SAP:
  </strong>
 </p>
 <p>
   Learn in detail all the SAP processes for Egypt.
 </p>
 <p>
   Train final users when needed.
 </p>
 <p>
   Help in the identification and rollout of new functionalities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   BECS (Donors Management System):
  </strong>
 </p>
 <p>
   Learn in deeply detail the processes and flows of the Donor Center process in the BECS.
 </p>
 <p>
   Train final users when needed.
 </p>
 <p>
   Help in the rollout of new donor centers.
 </p>
 <p>
   Test the local configuration for the BECS system.
 </p>
 <p>
   Support of the deployment of new releases implemented by the Grifols IT team.
 </p>
 <p>
   Translating business requirements into technical ones.
 </p>
 <p>
   Obsession by accuracy data and automate process.
 </p>
 <p>
   Ability to perform service reports. Mitigate risks that might affect donor centers
 </p>
 <p>
  performance or GEPD image.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Academic &amp; Professional experience required
  </strong>
 </p>
 <p>
   Bachelor&rsquo;s degree in Engineering or Bioscience.
 </p>
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   Minimum 3 years&rsquo; experience in application support in healthcare facilities.
 </p>
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   Minimum 5 years&rsquo; experience in IT in multi-national organization.
 </p>
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   LAB experience preferred in LIMS systems.
 </p>
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   SAP experience preferred.
 </p>
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   Good command in Outlook, Microsoft Excel, Word, PowerPoint.
 </p>
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   Experience in programming.
 </p>
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   Autonomous and ability to learn new coding languages and databases.
 </p>
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   SQL Experience.
 </p>
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   Experience in ERP system; SAP experience preferred.
 </p>
</div>


Senior IT Applications Support Specialist

Al Adyat consultancy

<p>We are looking for a detail-oriented Application Support Specialist to maintain, troubleshoot, and improve business applications. The ideal candidate will ensure system availability, resolve user issues, and support application performance to meet business needs.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide technical support for business applications and systems.</li><li>Monitor application performance and ensure high availability.</li><li>Troubleshoot and resolve application issues in a timely manner.</li><li>Handle user requests, incidents, and service tickets.</li><li>Collaborate with development teams to resolve bugs and implement fixes.</li><li>Perform root cause analysis and document solutions.</li><li>Support application deployments, updates, and patches.</li><li>Maintain system documentation and user guides.</li><li>Ensure compliance with security policies and procedures.</li><li>Participate in on-call support when required.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>2&ndash;5 years of experience in application support or a similar role.</li><li>Strong understanding of software applications and IT systems.</li><li>Experience with ticketing systems (e.g., ServiceNow, Jira).</li><li>Basic knowledge of databases (SQL).</li><li>Familiarity with APIs and integrations.</li><li>Good understanding of operating systems (Windows/Linux).</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and teamwork skills.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Experience with cloud platforms (AWS, Azure).</li><li>Knowledge of ITIL processes.</li><li>Scripting knowledge (PowerShell, Python).</li><li>Experience in financial, healthcare, or government sectors is a plus.</li></ul><p><b>Soft Skills:</b></p><ul><li>Attention to detail</li><li>Ability to work under pressure</li><li>Strong time management</li><li>Customer-oriented mindset</li></ul><p>Pay: QAR12,000.00 - QAR14,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>application support : 3 years (Required)</li></ul><p>Language:</p><ul><li>Arabic  (Required)</li><li>English  (Required)</li></ul><p>License/Certification:</p><ul><li>degree in Computer Science (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul><p>Work Location: In person</p>

Application Support Specialist

State of South Carolina

<div><div><div><h2 class="jobSectionHeader"><b>Job Responsibilities</b></h2></div><br>
<div><div><br>
The South Carolina Judicial Branch is seeking a motivated and detail-oriented professional to join our Information Technology Department as an Application Support Specialist.<br>
Under general supervision, the Application Support Specialist provides user support and training to court staff, South Carolina Judicial Branch (SCJB) personnel, and other users of statewide technology services developed by the Judicial Branch. These services include, but are not limited to, the Appellate Court Case Management System (C-Track), Trial Court Case Management System (CMS), Attorney Information System (AIS), Bar Admissions Tracking System, e-Filing solutions, SCJB&rsquo;s document management system (OnBase), website content management systems, county statistics systems, Judicial Branch public and trial court websites, and other SCJB applications.<br>
The Application Support Specialist is also responsible for testing and troubleshooting SCJB&rsquo;s Court Case Management System (CMS), Jury Management System (JMS), and e-Filing applications to ensure compliance with application specifications and standards for consistency, usability, and system functionality.<br>
<br>
<b>Essential Duties and Responsibilities of the Position</b><br>
User Support &amp; Training<br>
<ul><li>Provide virtual or onsite training to judges, clerks, court reporters, and other judicial users during go-lives or ongoing operations.</li><li>Ensure judicial application users are effectively onboarded and trained to use applications accurately, efficiently, and consistently, supporting reliable court operations.</li><li>Ensure new users understand system responsibilities, workflows, and data integrity requirements.</li><li>Translate business process issues into technical support actions.</li><li>Support court operations during critical events (court sessions, filings deadlines, elections, emergency orders, etc.).</li><li>Deliver responsive, professional customer service in a high-visibility environment</li></ul><br>
Incident Management &amp; Troubleshooting<br>
<ul><li>Provide expert level support for complex issues regarding judicial application incidents and service requests.</li><li>Conduct user interviews to review and research; communicate with clarity as often as necessary with user.</li><li>Diagnose and analyze application, data, integration, and user-workflow issues.</li><li>Conducts data analysis and provides recommendations to resolve any issues or anomalies against our CMS databases using SQL scripts. Consults with Apps Team and DBA regarding same.</li><li>Creates individual test procedures for tasks entered into Ivanti by analyzing program specifications and writing the step-by-step instructions required to recreate application non-conformities and validate software conforms to specifications.</li><li>Coordinate resolution with business analysts, development team, vendors, database administrators, and infrastructure staff.</li><li>Document root causes and corrective actions.</li></ul><br>
Application Support &amp; Operations<br>
<ul><li>Provide day-to-day operational support for judicial applications (e.g., case management, e-filing, JMS, AIS, website, etc.)</li><li>Maintain application configuration tables, codes, roles, permissions, and workflows.</li><li>Monitor application availability, performance, and configuration ensuring systems operate within established service levels and court schedules.</li><li>Support application updates, enhancements, and new feature releases.</li><li>Participate in testing, validation, and user acceptance activities.</li><li>Assist with data integrity and audit readiness</li><li>Serves as an administrator for the SC Electronic Filing system.</li></ul><br>
Documentation &amp; Knowledge Management<br>
<ul><li>Maintain application support documentation, FAQs, and standard operating procedures.</li><li>Document incidents, resolutions, and configuration changes.</li><li>Contribute to knowledge base to improve first-contact resolution.</li><li>Assists in the development and preparation of training materials and reference guides by reviewing content for accuracy and completeness prior to release.</li></ul><br>
Continuous Improvement &amp; Optimization<br>
<ul><li>Identify recurring issues and recommend process or system improvements.</li><li>Assist with automation, monitoring, and efficiency initiatives.</li><li>Participate in modernization efforts and system migrations.</li><li>Support data-driven decision-making through operational insights.</li><li>Remains up-to-date and knowledgeable on Release notes, Hot Fixes, program changes, implementation plans and release schedules to assist users.</li></ul><br>
Security, Compliance &amp; Access Control<br>
<ul><li>Administer user access consistent with judicial security policies and separation-of-duties requirements.</li><li>Support compliance with confidentiality, privacy, and records retention standards.</li><li>Assist with audits, access reviews, and incident investigations.</li><li>Ensure sensitive judicial data is handled appropriately.</li></ul><br>
Team Collaboration &amp; Leadership<br>
<ul><li>Provide guidance &amp; mentorship to the team through changes in application, courtroom operations, and other related judicial workflows</li><li>Promote open communication, teamwork, and a positive culture to maximize productivity and innovation</li><li>Set an example for peers by embracing best practices, contributing to continuous process improvement, and delivering best-in-class customer service.</li></ul><br>
Performs all other duties as assigned.</div></div>
<div><h2 class="jobSectionHeader"><b>Minimum and Additional Requirements</b></h2></div>
<div><p>A high school diploma (or equivalent) and at least five (5) years of progressively responsible experience providing application support, technical support, and user training in a court or judicial setting.</p></div><br>
<div><h2 class="jobSectionHeader"><b>Preferred Qualifications</b></h2></div>
<p></p><div><div>Knowledge of the South Carolina state court system. Experience working in South Carlina's Statewide Case Management System (CMS), Jury Management System (JMS) and E-Filing application is a plus.<br>
Training or hands-on experience with court case management systems, judicial technology applications, or comparable enterprise-level systems. Demonstrated experience analyzing complex technical issues, performing troubleshooting, and implementing effective solutions.<br>
Proven experience delivering training in multiple formats, including in-person, virtual, and one-on-one instructional settings. Strong background providing technical troubleshooting and end-user support in a fast-paced or mission-critical environment.<br>
Experience conducting functional and system testing, including documenting results and identifying system improvements.<br>
Demonstrated work in a technical support or help desk environment supporting diverse user groups.<br>
Experience developing, modifying, and using SQL scripts for data queries, validation, reporting, or troubleshooting purposes.<br>
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.<br>
<br>
<b>Knowledge &amp; Skills required</b><br>
Demonstrated experience working with court case management systems or judicial technology applications.<br>
Ability to analyze, troubleshoot, and provide solutions to complex problems.<br>
Experience delivering in-person, virtual, and one-on-one training<br>
Proven ability to provide technical troubleshooting and end-user support<br>
Strong written and verbal communication skills<br>
Knowledge of functional and system testing methods and techniques.<br>
Demonstrated experience in a technical support environment.<br>
Experience using and developing SQL scripts.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Additional Comments</b></h2></div>
<p></p><div><p><b>The South Carolina Judicial Branch offers an exceptional benefits package for FTE positions that include:</b></p><ul><li>
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.</li><li>
State Retirement Plan and Deferred Compensation Programs (Temporary positions have option to enroll).</li><li>
15 days paid annual (vacation) leave per year.</li><li>
15 days paid sick leave per year.</li><li>
Option to designate 10 days of earned paid sick leave per year as family sick leave.</li><li>
13 paid state holidays.</li><li>
Workers&rsquo; Compensation Benefits.</li></ul></div></div></div><p></p>

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
The Division:</b><br>
Campana Systems is a software development company based in Waterloo, Ontario. Our flagship product, AXIS, provides an industry-leading ERP solution for Auto Club organizations across North America.<br>
In 2014, Campana was acquired by Constellation Software Inc.'s Perseus Operating Group. As part of the Constellation family, we continue to provide the specialization and individual attention customers expect while benefiting from the support and best practices of an international provider of enterprise software.</p></div><p></p><div><p><b>
Division Link</b>: https://campana.com/</p></div><p></p><div><p><b>
The Position:</b></p></div><div><p>
Campana is looking for an Application Support Specialist (L2), who has hands on experience with customer support, or development. The role is dynamic and not limited to a single application that provides the learning opportunity on different platforms and technologies. Working out of the Contour Software Karachi office, the successful hire will collaborate with team members located in the same office as well as those located in North America.</p></div><p></p><div><p><b>
Key Responsibilities</b></p></div><div><ul><li><p>
Provide <b>advanced L2 application support</b> across the AXIS platform, including Membership, Travel, Financials, and related modules</p></li></ul></div><div><ul><li><p><b>
Own and drive issue resolution end-to-end</b>: from intake, triage, root cause analysis, through to resolution and validation</p></li></ul></div><div><ul><li><p>
Perform <b>deep troubleshooting</b> using logs, database queries, and system behavior analysis to identify functional and technical defects</p></li></ul></div><div><ul><li><p><b>
Analyze data inconsistencies and transactional issues</b> (e.g., financial postings, batch processing, integrations) and correct or escalate as needed</p></li></ul></div><div><ul><li><p>
Collaborate closely with <b>development, QA, architecture, and product teams</b> to reproduce issues, define fixes, and validate outcomes</p></li></ul></div><div><ul><li><p><b>
Review and interpret application code</b> (where required) to support debugging and accelerate resolution</p></li></ul></div><div><ul><li><p>
Support and monitor <b>system integrations</b> (e.g., APIs, third-party platforms, data exchanges) and troubleshoot failures or data mismatches</p></li></ul></div><div><ul><li><p>
Contribute to <b>incident management and prioritization</b>, ensuring timely response to high-impact production issues</p></li></ul></div><div><ul><li><p>
Maintain clear and consistent <b>communication with internal teams and customers</b>, including status updates, root cause explanations, and resolution timelines</p></li></ul></div><div><ul><li><p>
Identify recurring issues and contribute to <b>problem management</b>, including documenting known errors and recommending long-term fixes</p></li></ul></div><div><ul><li><p>
Create and maintain <b>knowledge base articles, troubleshooting guides, and support documentation</b></p></li></ul></div><div><ul><li><p>
Support <b>performance and stability monitoring</b>, proactively identifying risks or degradation in the system</p></li></ul></div><div><ul><li><p>
Provide input on <b>process improvements, tooling, and automation opportunities</b> to increase support efficiency and reduce manual effort</p></li></ul></div><div><ul><li><p>
Participate in <b>after-hours or critical incident support</b>, when required, to ensure system reliability for customers</p></li></ul></div></div><p></p><div><div><p><b>
Required Skills and Experience:</b></p></div><div><ul><li><p>
Bachelor&rsquo;s degree in Computer Science</p></li></ul></div><div><ul><li><p>
5+ years of L2+ Application Support or Software Development experience, preferably in the software industry</p></li></ul></div><div><ul><li><p>
Passionate about providing remarkable service</p></li></ul></div><div><ul><li><p>
Experience in working with Agile methodologies (Kanban or SCRUM)</p></li></ul></div><div><ul><li><p>
High motivation for problem solving, with ability to learn and think critically on the fly</p></li></ul></div><div><ul><li><p>
Superior problem-solving skills with the ability to think outside the box to ensure excellent customer service</p></li></ul></div><div><ul><li><p>
Superior communication (written and verbal) and interpersonal skills in the English language</p></li></ul></div><div><ul><li><p>
Working experience with business or ERP applications would be considered an asset</p></li></ul></div><div><ul><li><p>
Knowledge of accounting principles a plus</p></li></ul></div><div><ul><li><p>
Exposure to Databases (MySQL, SQLite, ISAM)</p></li></ul></div><div><ul><li><p>
Experience with Universe DB would be an asset</p></li></ul></div><div><ul><li><p>
Organizational skills and ability to manage multiple priorities and deadlines</p></li></ul></div><div><ul><li><p>
Determination to learn and develop continually as the business grows</p></li></ul></div><div><ul><li><p>
Ability to learn/read software code would be considered an asset</p></li></ul></div><div><ul><li><p>
Experience with Azure Cloud Environments would be an asset</p></li></ul></div><div><p>
 <b>Work Shift:</b></p></div><div><p>
6 AM to 3 PM Pacific Time (6 PM &ndash; 3 AM Pakistan Standard Time)</p></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Application Support Specialist (L2)

Catholic Health System

<p></p><div><b>Facility:</b> Administrative Regional Training Cntr<br>
<br>
<b>Shift: Shift 1</b><br>
<br>
<b>Status:</b> Per Diem <b>FTE: 0.100000</b><br>
<br>
<b>Bargaining Unit:</b> ACE Associates<br>
<br>
<b>Exempt from Overtime:</b> Exempt: No<br>
<br>
<b>Work Schedule: </b>Days<br>
<br>
<b>Hours:
</b><br>
<br>
per diem position that may be one day per week; flexible hours between 8-4
<br>
<br>
Summary:<br>
<br>
Facilitates a process, people, and technology method of transformation. Supports the organizations IT Applications for Catholic Health (CH) facilities. Identifies and implements software solutions for CH business and/or clinical needs. Brings vendor software solutions to CH customers. Serves as a technical liaison. Responsibilities include system installation and maintenance. Performs problem diagnostics, resolution, and documentation. Provides technical and functional analysis, system building, and testing. Prepares specifications and documentation related to systems. Provides support for specific projects. Knows the business and/or clinical processes and the technical mechanics to support the work.
<br>
<br>
A level IV does so at an advanced complexity and competency, is a team Leader for IT team members, and facilitates across multi-functional teams. Procedures for the job are general, and work is minimally supervised. Employee knows and analyzes procedures, interprets them and adapts them with discretion as necessary.<br>
<br>
Responsibilities:<br>
<br>
<b>EDUCATION</b>
<br>
<ul><li>Bachelors: minimum seven (7) year of job experience in a computer science, business or healthcare field
</li><li>Associates: minimum eight (8) years of job experience in a computer science, business or healthcare field</li><li>
High School Diploma or equivalent: minimum ten (10) years support, technical, business, clinical, or healthcare related in lieu of degree</li></ul><br>
<b>
EXPERIENCE</b><br>
<ul><li>
Intermediate computer experience required, with personal computer applications and larger systems</li><li>
Previous healthcare information systems support experience strongly required. Technical knowledge of multiple CH systems strongly preferred</li><li>
Project management experience is required</li><li>
Management experience is strongly preferred</li><li>
Candidates for a Clinical team may preferably have related health care specialty experience such as Nursing, Med Tech, Respiratory Therapy, Physical Therapy, or Pharmacy</li><li>
Candidates for a clinical team should also be familiar with regulatory requirements applicable to patient care to include, but not limited to, JCAHO, NYSDOH, HIPAA, and OSHA. Clinical team candidates should also be proficient with patient care processes commonly found across the continuum of care</li><li>
Industry Certifications recognized with preference</li></ul><br>
<b>
KNOWLEDGE, SKILL AND ABILITY</b><br>
<ul><li>
Excellent verbal and written communications skills</li><li>
Demonstrated advanced skills with personal computer applications, including Windows, Microsoft Office applications and teleconferencing tools</li><li>
Intermediate skills with Microsoft networking, Microsoft Server, and Web-based Application delivery</li><li>
Intermediate skills with Wireless Networking, Distributed Networks and Remote Computing, and Communications technologies</li><li>
Excellent organizational and analytical skills</li><li>
Ability to establish excellent working relationships with hospital staff at all levels</li><li>
Demonstrated advanced knowledge of systems analysis concepts, techniques, tools, and standards required</li><li>
Demonstrated broad or deep systems knowledge of assigned application groups, with proficient understanding of related integration</li><li>
Demonstrated track record of excellent project and system documentation</li><li>
Demonstrated ability to proactively analyze and anticipate impacts of any changes or modifications, technical or operational, to a broad complex environment</li><li>
Demonstrated track record of facilitating discussions and decision making, including mid-size project management</li><li>
Ability and means to travel among CH sites</li><li>
Ability to travel to vendor sponsored training and user events. This may include air travel and overnight stays outside of WNY</li><li>
Ability to successfully complete any required training and/or certifications pertinent to software support</li><li>
Access to confidential information and handling of regulated content such as PHI is constant. Access to confidential business data is included</li></ul><br>
<b>
WORKING CONDITIONS</b>
<br>
<ul><li>Normal heat, light space, and safe working environment; typical of most office jobs</li><li>
Position requires flexible scheduling which may include covering evenings, nights, weekends, and holidays in order to provide support</li><li>
Position requires routine on call assignment requiring individual to be available by phone and have access to a computer, internet access, and ability to log in. On call responsibilities may also require individual to come on site as necessary</li></ul></div>

Application Programmer Analyst IV NE

MaineHealth

<div><p><b>Description</b><br>
</p><p><br>
Professional - Clinical<br>
Req #: 77786</p><p></p><p><br>
Summary: The Application Support Specialist - Ambulatory role is responsible for supporting the organization&rsquo;s electronic medical record (EMR) application support needs including functionality and training to support clinical, fiscal, IS, and practice management operations. The applicant should be knowledgeable in the clerical/access workflows within an ambulatory practice.</p><p>
Required Minimum Knowledge, Skills, and Abilities (KSAs)</p><br>
<p></p><ul><li>
Education: High school diploma or GED preferred.
</li><li>License/Certifications: Credentialed in 1-3 EPIC-focused modules required.
</li><li>Experience: Two years of experience in healthcare related fields preferred. Two years of Application Support experience preferred.
</li><li>Additional Skills/Requirements Required: N/A
</li><li>Additional Skills/Requirements Preferred: N/A</li></ul><p><b>
Hiring Scam Alert</b></p><p></p><p>
MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.</p><p><br>
Additional Information</p><br>
With a career at any of the MaineHealth locations across Maine and New Hampshire, you&rsquo;ll be working with health care professionals that truly value the people around them &ndash; both within the walls of the organization and the communities that surround it.<br>
<br>
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow &ndash; programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.<br>
<br>
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you&rsquo;re looking to build a career in a place where people help one another deliver best-in-class care, apply today.<p></p><p><br>
If you have questions about this role, please contact brandy.buchstaber@mainehealth.org</p></div>

Application Support Specialist - Ambulatory

Citi

<div>
 <strong>
  <em>
   Engineer the future of global finance. At Citi, our Tech team doesn&rsquo;t just support finance &ndash; we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
   <br/>
   <br/>
  </em>
 </strong>
 The Applications Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
  </li>
  <li>
   Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
  </li>
  <li>
   Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
  </li>
  <li>
   Start of day checks, continuous monitoring, and regional handover.
  </li>
  <li>
   Perform same day risk reconciliations
  </li>
  <li>
   Develop and maintain technical support documentation.
  </li>
  <li>
   Identifies ways to maximize the potential of the applications used
  </li>
  <li>
   Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
  </li>
  <li>
   Ensures that storage and archiving procedures are in place and functioning correctly
  </li>
  <li>
   Formulates and defines scope and objectives for complex application enhancements and problem resolution
  </li>
  <li>
   Reviews and develops application contingency planning to ensure availability to users.
  </li>
  <li>
   Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
  </li>
  <li>
   Participate in application releases, from development, testing and deployment into production.
  </li>
  <li>
   Engages in post implementation analysis to ensure successful system design and functionality.
  </li>
  <li>
   Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
  </li>
  <li>
   Ensures essential procedures are followed and helps to define operating standards and processes.
  </li>
  <li>
   Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  </li>
  <li>
   Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
  </li>
  <li>
   Acts as advisor or coach to new or lower level analysts.
  </li>
  <li>
   Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
  </li>
  <li>
   Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  </li>
  <li>
   Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
  </li>
  <li>
   Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  </li>
  <li>
   Performs other duties and functions as assigned.
  </li>
  <li>
   Has the ability to operate with a limited level of direct supervision.
  </li>
  <li>
   Can exercise independence of judgement and autonomy.
  </li>
  <li>
   Acts as SME to senior stakeholders and /or other team members.
  </li>
  <li>
   Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in an Application Support role.
  </li>
  <li>
   Experience installing, configuring or supporting business applications.
  </li>
  <li>
   Experience with some programming languages and willingness/ability to learn.
  </li>
  <li>
   Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  </li>
  <li>
   Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
  </li>
  <li>
   Demonstrated analytical skills
  </li>
  <li>
   Issue tracking and reporting using tools
  </li>
  <li>
   Knowledge/ experience of problem Management Tools.
  </li>
  <li>
   Good all-round technical skills
  </li>
  <li>
   Effectively share information with other support team members and with other technology teams
  </li>
  <li>
   Ability to plan and organize workload
  </li>
  <li>
   Consistently demonstrates clear and concise written and verbal communication skills
  </li>
  <li>
   Ability to communicate appropriately to relevant stakeholder
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s/University degree or equivalent experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Good hands-on experience on the following:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Unix , Shell/ Python scripting
  </li>
  <li>
   Oracle , Oracle Golden Gate and Mongo DB
  </li>
  <li>
   ITRS Geneos ,AppDynamics , ELK and Grafana
  </li>
  <li>
   KAFKA, TIBCO EMS
  </li>
  <li>
   Open shift Platform
  </li>
  <li>
   ITIL Concepts
   <br/>
   <br/>
  </li>
 </ul>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Job Family Group:
  <br/>
  <br/>
 </strong>
 Technology
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Job Family:
  <br/>
  <br/>
 </strong>
 Applications Support
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Time Type:
  <br/>
  <br/>
 </strong>
 Full time
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Most Relevant Skills
  <br/>
  <br/>
 </strong>
 Please see the requirements listed above.
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Other Relevant Skills
  <br/>
  <br/>
 </strong>
 For complementary skills, please see above and/or contact the recruiter.
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <em>
  Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
  <br/>
  <br/>
 </em>
 <em>
  If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 </em>
 <em>
  Accessibility at Citi.
  <br/>
  <br/>
 </em>
 <em>
  View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 </em>
</div>


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