applications support specialist

Era Projects

<p><b>Job Description</b></p><p>We are seeking a <b>skilled and proactive IT Support Specialist</b> to provide technical assistance and ensure the smooth operation of our company&rsquo;s IT systems and infrastructure. The ideal candidate should be <b>currently residing in Bahrain and available for immediate joining</b>.</p><p><b>Key Responsibilities</b></p><ul><li>Provide <b>technical support to employees</b> for hardware, software, and network issues</li><li>Install, configure, and maintain <b>computer systems, printers, and other IT equipment</b></li><li>Troubleshoot system and network problems and resolve technical issues promptly</li><li>Manage user accounts, permissions, and access controls</li><li>Support operating systems such as <b>Microsoft Windows</b> and other workplace applications</li><li>Install and maintain software including <b>Microsoft Office</b> applications</li><li>Monitor and maintain company networks, internet connectivity, and system security</li><li>Perform regular <b>system updates, backups, and maintenance</b></li><li>Document IT issues, solutions, and support activities</li><li>Assist in implementing new technologies and IT solutions</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field</li><li><b>2&ndash;4 years of experience in IT support or technical support roles</b></li><li>Strong knowledge of <b>hardware, networking, and operating systems</b></li><li>Experience troubleshooting desktops, laptops, printers, and network devices</li><li>Good understanding of <b>LAN/WAN networks and basic cybersecurity practices</b></li><li>Strong problem-solving and communication skills</li><li><b>Must be currently residing in Bahrain</b></li><li><b>Immediate joiners preferred</b></li></ul><p><b>Preferred Skills</b></p><ul><li>Experience with <b>IT helpdesk systems and ticketing tools</b></li><li>Familiarity with <b>network configuration and troubleshooting</b></li><li>Basic knowledge of <b>server administration and cloud services</b></li></ul><p>Job Types: Full-time, Permanent</p>

IT SUPPORT SPECIALIST

EZDERM, LLC

<p><b>Job Title: Software Support Specialist </b></p><p><b>Summary/Objective:</b> As a Software Support Specialist at Ezderm, you are the critical technical partner for our clinical community. You serve as the primary navigator for Office Managers, Nurses, and Physicians, ensuring our systems run flawlessly so they can focus on patient care. Whether you are troubleshooting hardware connectivity for a busy Office Manager or guiding a Surgeon through a software workflow, you provide fast, high-accuracy technical solutions. Our specialists possess a deep mastery of the Ezderm suite and understand that in a medical environment, technical reliability is directly tied to patient outcomes.</p><p><b>Essential Duties and Responsibilities:</b></p><ul><li><b>Technical Problem Resolution:</b> Provide tier-1 and tier-2 support via phone, email, and chat for Ezderm&rsquo;s full suite (EHR, Practice Management, Kiosk App, and Patient Portal).</li><li><b>Hardware &amp; Mobility Troubleshooting:</b> Diagnose and resolve issues related to iPad hardware, peripheral connectivity (scanners, cameras, printers), and mobile OS stability within a clinical environment.</li><li><b>Product Liaison:</b> Identify, document, and escalate platform bugs and performance trends to the Product and Engineering teams with clear, reproducible steps.</li><li><b>Integration Support:</b> Assist in managing and troubleshooting 3rd-party integrations (Labs, E-Prescribing, Billing Clearinghouses) to ensure seamless data flow.</li><li><b>Knowledge Base Contribution:</b> Author and maintain technical support articles, &quot;how-to&quot; videos, and internal documentation to empower client self-service.</li><li><b>Community Engagement:</b> Monitor and professionally address technical inquiries on the Ezderm Facebook community page and other social channels.</li><li><b>CRM Excellence:</b> Meticulously document all client interactions, technical configurations, and resolution steps in the CRM to ensure a gold standard audit trail.</li><li><b>Implementation Support:</b> Partner with Certified Trainers during the onboarding of new practices to ensure hardware and networking environments are optimized for go-live.</li><li>Perform other duties as assigned to support Ezderm&rsquo;s client success.</li></ul><p><b>Qualifications:</b></p><ul><li>High School degree or equivalent required; Associate&rsquo;s or Technical degree in IT/Computer Science preferred.</li><li>Proven experience troubleshooting iOS/iPadOS and cloud-based applications.</li><li>3+ years in a dedicated IT Support or Help Desk role. Experience supporting a global/remote workforce is a major plus.</li><li>* Expert-level knowledge of macOS and iPadOS*</li><li>Advanced Troubleshooting: Strong analytical skills with the ability to think like a debugger when facing hardware or software failures.</li><li>Familiarity with Mobile Device Management (MDM) software (e.g., Okta, Jamf, Kandji).</li><li>Highly organized with experience in international shipping/customs (specifically for electronics) or a willingness to master it quickly.</li><li>Communication: Excellent verbal and written skills; ability to explain technical workarounds to non-technical users.</li><li>Mobility: Ability to travel domestically (up to 20%) as needed.</li></ul><p><b>Equal Employment Opportunity Statement</b></p><p>EZDERM values diversity in the workplace and among our partners, clients and other stakeholders.</p><p>EZDERM provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity or expression, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.</p><p>Furthermore, EZDERM is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity or expression, disability, marital status, veteran status, genetic information or any other status protected by law.</p><p>Job Type: Full-time</p><p>Pay: $52,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Help desk: 1 year (Preferred)</li><li>Medical administrative support: 1 year (Preferred)</li></ul><p>Work Location: Remote</p>

Software Support Specialist (EHR)

Jazz

<div>
 <p>
  <strong>
   Grade Level:
  </strong>
  L1/L2
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Islamabad
 </p>
 <p>
  <strong>
   Last date to Apply:
  </strong>
  18th March 2026
  <br/>
 </p>
 <p>
  <strong>
   What
  </strong>
  <strong>
   is
  </strong>
  <strong>
   Specialist Business Support?
  </strong>
 </p>
 <p>
  We are seeking a dynamic and results-oriented
  <strong>
   Specialist - Business Support
  </strong>
  to join our Source-to-Pay (S2P) Operations team.
 </p>
 <p>
  This role is responsible for the independent execution of Purchase Requisitions (PR), receipting, invoice processing, and related reporting activities in line with company policies and service level agreements. The incumbent will collaborate closely with cross-functional stakeholders to ensure seamless service delivery, resolve operational bottlenecks, and contribute to process excellence initiatives.
 </p>
 <p>
  The position reports directly to the Head of Source-to-Pay Operations. The Business Support function currently comprises a core team of three members, supported by an extended team of 13 professionals.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Role &amp; Responsibilities:
  </strong>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Execute PR fulfillment, receipting, and portal-related activities (e.g., T360) in accordance with defined processes, ensuring accuracy and timeliness.
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Process invoices, monitor PO fund availability, follow up on approvals, and ensure timely receipting.
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare sourcing forms (No Sourcing, Competitive Bidding, SSD) in compliance with procurement guidelines.
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage stakeholder communication and independently resolve queries to prevent delays.
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure high-quality deliverables aligned with service excellence standards.
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prioritize and execute tasks efficiently to meet agreed timelines.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Service Management:
  </strong>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure full compliance with company policies, controls, and operational procedures.
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain a proactive and solution-oriented approach in daily operations.
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Escalate risks and bottlenecks in a timely manner to maintain business continuity.
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support customer satisfaction initiatives and maintain a strong service delivery mindset.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Operational Excellence:
  </strong>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify opportunities to streamline and optimize existing processes.
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Gather stakeholder feedback and propose actionable improvements.
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contribute to automation, transformation, and operational excellence projects.
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Promote cross-functional collaboration and knowledge sharing within the team.
  <br/>
 </p>
 <p>
  Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   Experience and Educational requirements
  </strong>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum three-year experience preferably with Oracle Fusion
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ACCA/ICMA finalist/MBA
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; General flow of the Purchase Requisition &amp; receipting process, invoice handling, and efficient email management
  <br/>
 </p>
 <p>
  <strong>
   Required Skills:
  </strong>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stakeholder Management
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Presentation Skills
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analytical &amp; Problem-solving abilities
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in Microsoft Office and Oracle ERP
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Highly adaptable and quick learner
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Personal Attributes:
  </strong>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication skills.
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong project management abilities.
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Team player mindset.
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work well under pressure.
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Effective problem solver.
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analytical and critical thinking skills.
  <br/>
  <br/>
 </p>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   Why join JazzWorld?
  </strong>
 </p>
 <p>
  As a certified Top Employer, JazzWorld reflects workplace standards benchmarked against leading global organizations, demonstrating our commitmnet to creating an environment where people can thrive and perform at their best. Our teams are driven by the belief that every JazzWorld employee should be inspired to live better every day, enabled by forward-looking leadership, an open culture, meaningful work, and continuous opportunities to learn and grow.
 </p>
 <p>
  Our core values - Customer Obsession, Truthful, Innovation, Collaboration, and Entrepreneurial shape how we think, decide, and lead. They encourage us to challenge convention, act with accountability, work as one team, and create solutions that truly matter for our customers and communities.
 </p>
 <p>
  As Pakistan's largest digital operator, JazzWorld serves over 100 million through connectivity, digital services, financial inclusion, entertainment, and insurance. Joining us means being part of transformation at a national scale; expanding access, unlocking opportunity, and building a more connected digital future.
 </p>
 <p>
  At JazzWorld, everything we do is rooted in one shared ambition. This purpose defines how we work, the progress we enable, and the difference we strive to make every day a Better Life For All.
  <br/>
 </p>
</div>


Specialist Business Support

TeamHealth

<div><div><div><b>TeamHealth</b> is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized as one of the <b>&ldquo;165 Top Places to Work in Healthcare&rdquo; for 2026 by Beckers Hospital Review. TeamHealth has also been recognized by Newsweek as one of </b><b>America&rsquo;s Greatest Workplaces in Health Care for 2025</b>. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join Us!<br>
<br>
<b>Overview</b><br>
The clinical applications coordinator is responsible for managing system administration for company licensed clinical applications. They will manage configuration, user account management, system management and other clinical applications. Functions include working with TeamHealth staff to fulfill implementations, monitor applications, measure product effectiveness, and provide on-going support as needed.
<br>
<br>
<b>Essentials Duties and Responsibilities</b><ul>
<li>Assist with all logistics associated with the applications implementation and system transitions</li>
<li>Manages user provisioning in clinical applications</li>
<li>Troubleshoots application issues including testing functionality and performance of the system</li>
<li>Create and maintain documented procedures</li>
<li>Work collaboratively with external TeamHealth vendors to rectify problems that may occur during deployment and maintenance process</li>
<li>Perform special assignments and other related tasks as assigned</li>
<li>Schedule training sessions and manage calendars for others</li>
<li>Manage multiple projects with direct support from team members and management</li>
</ul><br>
<b>Qualifications / Experience</b><ul>
<li>Minimum 2 years of progressively increasing administrative responsibility</li>
<li>Experience in the healthcare industry preferred</li>
<li>Requires minimum supervision and ability to work independently</li>
<li>Strong written and verbal communication skills; able to convey complex information clearly and professionally</li>
<li>Demonstrated interpersonal, presentation, and organizational abilities</li>
<li>Sound judgment, critical thinking, and analytical skills to support decision-making</li>
<li>Ability to manage multiple priorities, meet deadlines, and adapt to fast-paced, high-pressure environments</li>
<li>Effective collaboration in team-oriented settings
</li><li>Professional customer service skills, including tact and diplomacy in interactions with internal and external stakeholders</li>
<li>Proven ability to handle confidential information with discretion</li>
<li>Intermediate proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint</li>
</ul></div><div><div>Get job alerts by email. <b>Sign up now!</b><b>
</b><p></p>
</div><div></div><div><div>Job Snapshot</div>
<div><h4 class="jobSectionHeader"><b>Employee Type</b></h4>
Full-Time
</div><div><h4 class="jobSectionHeader"><b>Location</b></h4>
USA (Remote)
</div><div><h4 class="jobSectionHeader"><b>Job Type</b></h4>
Admin - Clerical
</div><div><h4 class="jobSectionHeader"><b>Experience</b></h4>
Not Specified
</div><div><h4 class="jobSectionHeader"><b>Date Posted</b></h4>
03/18/2026</div></div></div></div></div><p></p>

Clinical Applications Coordinator

Edupoint

<div><p>HOURS: Eight hour shift M-F within 6:00 am to 6:00 pm MST operating hours.</p><p>
JOB PURPOSE:</p><p>
To provide Synergy Analytics support to all Edupoint customers.</p><p>
JOB SUMMARY:</p><p>
As an Analytics Application Support Specialist at Edupoint, your primary role is to provide support for all aspects of Analytics implementation, training, development, and ongoing client needs. You will assist customers with the scheduling of implementation events, enter district-specific configurations into the Analytics module, offer guidance for configuration modifications, and provide general support to customers through various channels such as email, phone, and virtual meetings.</p><p>
During the implementation phase, you will play a crucial role in organizing and tracking the implementation process to ensure that all teams meet development timelines. You will also lead virtual meetings and trainings to support customers throughout the implementation and post-implementation phases.</p><p>
In addition to customer support, you will provide internal support for staff professional development training and guidance. You will contribute to product development efforts by completing Edupoint Quality Assurance tests to ensure that product releases meet or exceed quality standards.</p><p>
As an Analytics Application Support Specialist, it is important to adhere to and promote all Edupoint guidelines to ensure consistency and quality in the support provided to customers.</p><p>
Overall, your role will involve providing functional support, organizing and tracking implementation processes, leading virtual meetings and trainings, and contributing to staff professional development and product development efforts.</p><p>
JOB DUTIES:</p><ul><li>
Provide support to Analytics team which includes:</li><li>
Timely communication with customers</li><li>
Record &amp; track meeting notes and events</li><li>
Schedule and organize implementation events</li><li>
Configure the Analytics module setup according to district decisions</li><li>
Lead Implementation virtual meetings</li><li>
Provide Analytics support for post-implementation clients</li><li>
Provide virtual training</li><li>
Collect customer information and analyze customer needs</li><li>
Build sustainable relationships of trust through open and interactive communication</li><li>
Greet customers warmly and ascertain problem or reason for calling</li><li>
Work closely with the Synergy Analytics team to schedule implementation events and report customer satisfaction</li><li>
Work with Analytics Team and the clients to review and modify the product setup according to client needs</li><li>
Answer incoming email/phone questions from implementation customers regarding Analytics</li><li>
Attend and record project meetings with implementation and post-implementation Analytics customers</li><li>
Create specialized documentation for each customer</li><li>
Maintain competency in all areas of the application as new features are added</li><li>
Participate in the creation and maintenance of documentation and materials</li><li>
Accurately document customer interactions and publish these documents for review by the Management Team
</li><li>Lead or assist in module presentations during Edupoint Users Conference</li><li>
Plan and present virtual Analytics Webinars</li><li>
Write and execute functional and regression tests and required release documentation</li><li>
Track defects and coordinate defect/issue resolution</li><li>
Ensure QA defined policies and procedures are followed on an ongoing basis</li><li>
Retain and demonstrate application knowledge in assigned product area</li><li>
Other duties as assigned</li></ul><p>
JOB REQUIREMENTS-KNOWLEDGE/SKILLS/ABILITIES:
</p><ul><li>Knowledge:</li></ul><p><br>
</p><ul><li>K-12 education knowledge preferred</li><li>
Knowledge of student information systems, electronic gradebooks, instructional management systems, assessment systems a plus</li><li>
Strong technical background and experience with Google, Office Suite, Camtasia and video editing skills are a plus</li><li>
Synergy Instructional Application knowledge preferred</li><li>Skills:
</li></ul><ul><li>Excellent listening, communication, phone, &amp; email skills</li><li>
Excellent verbal and written communication skills required</li><li>
Must possess a positive attitude, patience, focus &amp; conflict-resolution skills.</li><li>
Must be people oriented and possess organizational and problem solving skills.</li><li>
Must be flexible and able to perform a variety of duties and multi-task.</li><li>
Must have strong attention to detail, analytical and time management skills.</li><li>Ability:
</li></ul><ul><li>To work as part of a team effectively</li><li>
Ability to effectively communicate technical concepts to non-technical trainees</li></ul><p>
EDUCATION AND/OR EXPERIENCE:</p><ul><li>
Bachelor&rsquo;s degree or one to two years related experience and/or training; equivalent combination of education</li></ul><p>
and experience</p><p></p><p><br>
CERTIFICATES, LICENSES, REGISTRATIONS:</p><ul><li>
None</li></ul><p>
BENEFITS:</p><p>
In addition to paying competitive salaries, we offer a comprehensive, customizable benefits package, including (but not limited to):</p><p>
Medical Insurance w/Prescription Drug Coverage</p><p>
Dental Insurance Vision Insurance</p><p>
Generous Paid Time Off &amp; Holidays</p><p>
Long Term Disability Insurance Life &amp; Accidental Death &amp; Dismemberment</p><p>
Paid Maternity &amp; Paternity Leave</p><p>
Bereavement Leave</p><p>
Professional Development Opportunities</p><p>
Onsite Flu Shots for Staff &amp; Immediate Family</p><p>
Stocked Kitchen w/Healthy Snacks &amp; Drinks</p><p>
TRP Carpool Program</p><p>
Employee Assistance Program</p><p>
Opportunities for Community Involvement</p><p>
Employer and Employee Contributed Health FSA</p><p>
Employee Contributed Dependent Care FSA</p><p>
401K Plan w/Company Matching &amp; Immediate Vesting</p><p>
Short Term Disability Insurance</p><p>
Health &amp; Wellness Program</p><p>
Company Sponsored Fitness Challenge</p><p>
Pet Insurance</p><p>
Free Parking</p><p>
TYPICAL PHYSICAL DEMANDS AND WORK ENVIRONMENT:</p><p>
Work may require sitting for long periods of time; also stopping, bending and stretching for files and supplies, occasionally lifting files, objects or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment as necessary. Hearing must be in the normal range for telephone and video conferencing contacts. Visual acuity necessary to work extended hours on computer screens. Ability to work in an environment with moderate noise and which can be fast paced and project intensive. Travel in the performance of duties may be required.</p><p>
Edupoint Educational Systems is an Equal Employment Opportunity Employer. Edupoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p></div>

Analytics Application Support Specialist

Softpos Teknoloji A.Ş.

<div><p>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
</p><p></p><p><b>Summary of This Role</b></p><p>
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.</p><p></p><p><b>
Job Description</b></p><ul><li>
As 2nd level support, handling customer demand (configuration level bugs, service, and information requests) which do not require code change.</li><li>
Delivering support team related work items during implementation phase of the project.</li><li>
Providing application support to customers for general and merchant related issues by remote connection or telephone.</li><li>
For customer demands which required 3rd level support, supporting the process during requirement clarification, testing/verifying and submission of the solution.</li><li>
Providing 2nd level support, for incidents on the services under responsibility of the team.</li><li>
Executing manual/scripted tests before/during and after deployments of the applications.</li><li>
Plan and prioritize work in accordance to Service Level Agreements.</li><li>
Working together with the teammates and customers to define recurring issues to classify as problem, finding root-causes and permanent solutions.</li></ul><p></p><p><b>
Necessary Skills and Experiences</b></p><ul><li>
Bachelor&rsquo;s Degree in Computer, Electrical &amp; Electronics or Industry Engineering, MIS or other relevant departments of universities</li><li>
Familiarity with software development and support processes.</li><li>
Fluent in English (written, spoken - upper intermediate).</li><li>
Familiarity Linux and/or Windows server and shell scripting languages.</li><li>
Database (Oracle, Postgre SQL, SQL Server or others) knowhow.</li><li>
Familiarity with ITSM ticketing tools (Jira or others).</li><li>
Able to work under pressure and meet deadlines.</li><li>
Team player, ability to work in a part of an Application Support Team.</li><li>
Strong analytical mindset, problem solving and strong communication skills.</li><li>
Strong responsibility and ownership attitude, customer(service) oriented mindset is a must.</li></ul><p></p><p><b>
Nice to Have:</b></p><ul><li>
Credit card and payment system knowledge is a big plus.</li><li>
ITSM knowledge, ITIL certification.</li><li>
Experience working in DevOps and Agile culture.</li><li>
Familiarity with deployment methods with CI/CD tools, experience in software configuration and release management.</li><li>
Hands-on experience on software development (Java, .NET) or shell scripting.</li><li>
Know-how in web service integration.</li><li>
Experience in working with global customers or working in a global organization.</li></ul><p></p><p>
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</p></div><p></p>

Application Support Specialist

State of Arkansas

<div></div><div><div><div><div><div><div><b>Date: </b>Mar 19, 2026
</div></div></div></div><div><div><div><div><b>Req ID: </b>56222
</div></div></div></div><div><div><div><div><b>Location:
</b>Little Rock, AR, US, 72202
</div></div></div></div><div><div><div><div><b>Category: </b>STATE INSURANCE DEPARTMENT
</div></div></div></div><div><div><div><div><b>Anticipated Starting Salary: </b>$39170.98
</div></div></div></div><div></div><div><div><div><div><div><b>Position Summary</b></div><br>
<div></div>
<div>
The Claims Review Specialist will function as the Licensing Specialist. The Licensing Specialist is an entry-level position responsible for processing applications for licenses, certifications, and permits within a state government agency. The Licensing Specialist ensures that applications meet all requirements, verify information, and prepares documentation for approval. This position is crucial for maintaining the integrity of the licensing process and ensuring compliance with state regulations.</div><br>
<div></div>
<div><b>
This position requires on-site employment with no remote or hybrid options available.</b></div><br>
<div></div>
<div><b>
Job Responsibilities and Expected Results</b></div><br>
<div></div>
<ul>
<li>Review and analyze insurance licensing applications to ensure they meet all state and federal requirements.</li>
<li>Process licenses, renewals, and reinstatements.</li>
<li>Stay current on all state and federal laws, regulations, and bulletins related to insurance and agent licensing.</li>
<li>Maintain accurate records of all agency data in applicable systems.</li>
<li>Work collaboratively to achieve common goals.</li>
<li>Perform additional duties as assigned by supervisory/managerial staff to support the team and organization.</li>
</ul><div><div><div><div>Position Information</div>
</div><div><div><b>
Job Series:</b> Program Operations &ndash; Claims Review</div><div><b>
Classification:</b> Claims Review Specialist</div><div><b>
Class Code:</b> PCR02P</div><div><b>
Pay Grade:</b> SGS03</div><div><b>
Salary Range:</b> $39,171 &ndash; $57,973</div></div></div><div><div><div>
Job Summary</div>
</div><div>The Claims Review Specialist plays a critical role in supporting the insurance claims process by reviewing and evaluating claims for accuracy, completeness, and compliance with pre-determined agency policies and regulatory standards. This classification involves verifying claim documentation, investigating discrepancies, and ensuring the timely and efficient resolution of claims.</div></div><div><div><div>
Primary Responsibilities</div>
</div><div>Assess insurance claims to ensure all required information is accurate and complete. Verify claim documentation against policy terms and conditions. Identify missing or inconsistent information and coordinate with the appropriate personnel to resolve issues. Document findings and actions taken for each claim in an organized manner. Communicate claim outcomes and provide necessary explanations to policyholders or internal personnel. Support fraud detection and prevention efforts by reporting unusual patterns or inconsistencies. Stay informed on agency policies, industry practices, and relevant regulations. Collaborate with senior team members and managers to improve claims processing workflows.</div></div><div><div><div>
Knowledge and Skills</div>
</div><div>Strong analytical and problem-solving skills, attention to detail, good written and verbal communication. Willingness to learn and adapt to new tools, technologies, and processes. Experience with using standard office software (e.g., Microsoft Excel, Word). A proactive and team-oriented approach to work. Familiarity with department related programs.</div></div><div><div><div>
Minimum Qualifications</div>
</div><div><div>
High school diploma or GED.</div><div>
Two years of experience in clerical or administrative functions.</div><div><b><i>
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee&rsquo;s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.</i></b></div></div></div><div><div><div>
Licensure/Certifications</div>
</div><div>N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.</div></div></div></div></div></div></div></div></div><p></p>

CLAIMS REVIEW SPECIALIST

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