applications support specialist

LeadingEdge HR Solutions

<div>
 
 Job Title: Application Support Specialist
 
 
 
 
 Location: Bahrain (On-site)
 
 
 
 
 Budget= under 1300BHD (Onsite) based on skills and qualifications
 
 
 
 
 Contract: 6 Months (Extendable)
 
 
 
 
 Skils: Kubernetes and Database Especially SQL is essential, Problem identifying
 
 
 
 
 Summary
 
 
 
 Our Client is hiring an experienced
 
 Application Support Specialist
 
 to manage, troubleshoot, and optimize banking and cloud-based systems. Candidates must have problem diagnosis skills
 
 to identify where the problem occur.
 
 Thus the role requires strong technical expertise across T24, Kubernetes, SQL, and Oracle Integration Cloud (OIC). Candidates with prior experience in banking or fintech will be preferred.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Monitor and troubleshoot application performance and stability to minimize downtime.
 </li>
 <li>
 Perform log analysis using tools such as ELK Stack or Splunk to identify root causes and improve system reliability.
 </li>
 <li>
 Use correlation IDs and timestamps to trace transaction flows across microservices and integration layers.
 </li>
 <li>
 Execute regular patch deployments for core banking applications (T24) and infrastructure components (SQL, Kubernetes).
 </li>
 <li>
 Coordinate with vendors and internal teams for application updates and security patches.
 </li>
 <li>
 Provide support and maintenance for T24 Core Banking System including environment management and module troubleshooting.
 </li>
 <li>
 Manage and optimize application deployments using Kubernetes and SQL databases.
 </li>
 <li>
 Support and troubleshoot integrations through Oracle Integration Cloud (OIC).
 </li>
 <li>
 Maintain security protocols, including access management, VPNs, and compliance standards.
 </li>
 <li>
 Ensure all technical and operational tasks align with organizational governance and quality requirements.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelors degree in Computer Science, Information Technology, or related field.
 </li>
 <li>
 3-5 years of experience in Application Support or IT Operations.
 </li>
 <li>
 Proven hands-on experience with T24, Kubernetes, SQL, and OIC.
 </li>
 <li>
 Proficiency with log aggregation and analysis tools such as ELK Stack or Splunk.
 </li>
 <li>
 Strong problem-solving, analytical, and communication skills.
 </li>
 <li>
 Experience in the banking or fintech industry is a Must
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Certifications in Kubernetes (CKA/CKAD), SQL, or Oracle Cloud.
 </li>
 <li>
 Previous experience in GCC financial institutions or related projects.
 
 
 
 </li>
 </ul>
 
 Apply now:
 
 [talent@leadingedge.plus]
 
 
 
 WhatsApp Channel:
 
 [https://whatsapp.com/channel/0029Vas3yCCC1Fu4DaeXRV27]
</div>

Application Support Specialists _ Kubernetes

International Turnkey Systems - ITS

<div>
 
 We are seeking a highly skilled and dedicated Application Support Specialist to join our team supporting online banking systems. This role ensures the smooth operation, reliability, and performance of our online and mobile banking platforms. The ideal candidate will serve as the first line of support, with a strong background in troubleshooting technical issues, maintaining system integrity, and collaborating across teams to deliver exceptional service continuity and user experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Carry out day to day IT Technical support, maintenance/upgrade, and administration on online bank&rsquo;s systems.
 </li>
 <li>
 Act as first line support to Troubleshoot, Monitoring, and identify any system related issues.
 </li>
 <li>
 Act as first line support to Investigate, Resolve and escalate any related online or mobile Apps functional and system issues.
 </li>
 <li>
 Maintain the systems to keep it up and running smoothly to ensure users get the maximum benefit from it.
 </li>
 <li>
 Deploy the new changes or updates or fixies on all level of the applications components.
 </li>
 <li>
 Be Familiarized with the network/hardware infrastructure within the bank, and all applications, and fully understand the interfaces and interdependencies
 </li>
 <li>
 Involve in the Release management activities with online banking and other applications.
 </li>
 <li>
 Support Business continuity tests for DR site.
 </li>
 </ul>
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science or equivalent IT related.
 </li>
 <li>
 At least 5 years&rsquo; experience in supporting IT system.
 </li>
 <li>
 Knowledge of oracle administration WebLogic portal 11g
 </li>
 <li>
 Knowledge of oracle administration WebLogic 14c
 </li>
 <li>
 Knowledge of web servers IIS
 </li>
 <li>
 Knowledge of database oracle and MSSQL.
 </li>
 <li>
 Knowledge of Linux administration.
 </li>
 <li>
 Excellent communication and IT customer service skills
 </li>
 <li>
 Strong drive for continuous improvement.
 </li>
 <li>
 Strong analytical skills.
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 </ul>
 
 
</div>

Application Support Specialist

Majan Printing & Packaging

The AI Application Support Specialist is responsible for supporting, maintaining, and optimizing AI-driven systems and applications across business functions. The role bridges technical AI development with operational application support, ensuring that AI solutions and social media automation tools run efficiently, ethically, and in alignment with organizational goals.Key Responsibilities:1. AI Systems and Application Support<ul><li>Provide end-user and technical support for AI platforms and enterprise AI applications.</li><li>Monitor, troubleshoot, and resolve issues related to AI model performance, APIs, and system integrations.</li><li>Support deployment, testing, and maintenance of machine learning models in production environments.</li><li>Collaborate with AI developers, data scientists, and software engineers to enhance existing AI solutions.</li><li>Manage AI application documentation, workflows, and knowledge repositories.</li><li>Ensure uptime, reliability, and responsiveness of AI systems according to SLAs.</li></ul>2. Optimization and Compliance<ul><li>Continuously evaluate AI models to ensure ethical use, accuracy, and compliance with privacy and data protection regulations (GDPR, etc.).</li><li>Analyze system logs and user feedback to identify optimization opportunities.</li><li>Implement continuous improvement processes for model retraining and version management.</li></ul>3. AI-Driven Digital and Social Media Management<ul><li>Leverage AI tools to automate social media posting, analytics, and audience engagement.</li><li>Develop and implement AI-assisted digital marketing strategies aligned with business objectives.</li><li>Create, schedule, and monitor content across social media platforms (LinkedIn, Instagram, Facebook, X).</li><li>Utilize generative AI for content creation and optimization.</li><li>Track social media analytics and report actionable insights.</li></ul>4. Training and Enablement<ul><li>Train internal teams on effective use of AI tools, automation, and best practices.</li><li>Develop user manuals, quick-start guides, and conduct workshops.</li><li>Support digital literacy initiatives and promote responsible AI adoption.</li></ul>Key Result Areas (KRAs):1. Sourcing and implementation: Source and implement AI-Driven Tools and Application for business functions2. AI System Reliability: Optimum uptime and minimal system downtime.3. Issue Resolution: Provide technical support and tickets shall be resolved within SLA.4. AI Model Optimization: Regular updates and measurable improvement in model accuracy/performance.5. Compliance &amp; Ethics: Zero violations of data privacy or AI ethics guidelines.6. Social Media Automation: Successful implementation of AI-driven content scheduling and analytics.7. Training &amp; Adoption: Training targeted employees to be trained and proficient in AI tools.Key Performance Indicators (KPIs):1. AI-Driven Applications and Tools Sourcing and implementationa. Mapping and executing AI-Driven tools and application &ge; 4 per yearb. Tools and application sourced and implemented &ge; 4 per yearc. Upgradation of tools and applications &ge; 6 per year2. System Support of AI applicationa. Uptime &ge; 99%b. Average resolution time per support ticket &le; 24 hoursc. Number of recurring issues resolved permanently &ge; 90%3. AI Model Managementa. Accuracy and performance score improvement +10% quarterlyb. Frequency of model retraining and documentation updates Quarterly4. Compliance Number of data / privaciesa. Incidents to be Zerob. Adherence to audit/compliance reports 100%5. Social Media Management Engagement ratea. Growth across platforms +15% quarterlyb. Response time to social media interactions &lt; 2 hours (business hours)c. Campaign ROI improvement via AI tools +10%6. Training &amp; Collaborationa. Number of AI workshops conducted &ge; 6 per yearb. User satisfaction on AI tools (survey score) &ge; 85%Qualifications and Experience:<ul><li>Bachelor&rsquo;s degree in Computer Science, Data Science, Information Technology, Digital Marketing, or related field.</li><li>3&ndash;5 years of experience in AI application support, digital transformation, or AI-assisted social media management.</li><li>Strong experience with generative AI tools, cloud AI services, and social media APIs.</li><li>Certifications in AI/ML, Azure AI Engineer, or Digital Marketing (preferred).</li></ul>Technical Competencies<ul><li>Strong understanding of AI/ML frameworks (TensorFlow, PyTorch, Azure AI, Open AI, Copilot).</li><li>Proficiency in Python, SQL, and APIs for data integration and automation.</li><li>Experience with social media management tools (Hootsuite, Sprout Social, Buffer).</li><li>Familiarity with cloud platforms (AWS, Azure, Google Cloud) and data governance principles.</li><li>Knowledge of SEO, digital marketing analytics, and AI-based campaign optimization.</li><li>Experience in AI content generation tools (ChatGPT, DALL&middot;E, Midjourney, Jasper).</li></ul>Behavioral Competencies<ul><li>Analytical thinking and problem-solving.</li><li>Attention to detail and proactive issue resolution.</li><li>Excellent written and verbal communication.</li><li>Collaboration and cross-functional teamwork.</li><li>Ethical judgment in AI and data handling.</li><li>Creativity and adaptability in using AI for digital transformation.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>What is your salary expectations?</li><li>What is your notice period to join?</li><li>Are you willing to relocate to Ras Al Khaimah?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>content generation tools (ChatGPT, DALL.E Jasper): 3 years (Required)</li><li>AI application support, digital transformation: 5 years (Required)</li><li>AI/ML frameworks TensorFlow, PyTorch, Azure AI, Copilot: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>AI/ML or Azure AI Engineer (Required)</li></ul>

AI Application Support Specialist

<div>
 
 About This Role
 
 
 
 As a Simulator Support Specialist &ndash; Performance, you will be responsible for activities in the following areas:
 
 
 <ul>
 <li>
 Support the Flight Simulator Training Devices for all QTG issues: Point of contact for the customer and the TCOPS team for QTG complex issues, provide technical support for complex issues, provide On-the-Job training to fellow team members. Correct, validate and tune QTG related deficiencies.
 </li>
 <li>
 Accountable for QTG configuration control on all Training Devices. Debug, identify and actively participate in solving complex issues. Develop, implement, test, integrate, &amp; present fixes on all simulators. Monitor SimHub/Simissues for updates &amp; coordinate with CAE Customer Service to follow-up on all QTG critical issues. Use the Computerized Maintenance Management System to record, track, review, update, &amp; monitor deficiencies and other maintenance activities assigned to the specialists.
 </li>
 <li>
 Participate in project reviews in support of the customer for new FSTD installations and/or updates. Provide support to the CAE Inc team during installations and updates in terms of software integration, performance-QTG, and/or hardware requirements. Interact &amp; work closely with customers, engineers, &amp; NAAs. As applicable, be involved in the acceptance process, including the review &amp; acceptance of the initial Master QTG. As applicable, be the main point of contact for the relevant authorities for recurrent evaluations, post evaluation status reports, and general authority related communications.
 </li>
 <li>
 Possible international travel to support the other TCOPS within the CAE network, to support snag clearance efforts at customer sites, and/or to participate in FSTD installations or updates.
 </li>
 <li>
 Participate in team technical meetings, weekly meetings with the customer, and SLA review meetings with CAE upper management and/or the customer.
 </li>
 <li>
 Comply with local &amp; global CAE Environmental Health &amp; Safety standards, instructions, and safe working procedures. Exercise duty of care for own H&amp;S, and that of others who may be affected by his/her work
 </li>
 <li>
 As applicable, be the main point of contact to the relevant Authorities for all QTG related issues for all simulators.
 </li>
 <li>
 Flexible working hours to fit simulator availability. Off the roster, weekday shifts mainly. Possible Roster shift work on temporary basis to replace vacation or sickness leaves when required.
 </li>
 <li>
 Interact with customers, other engineers, Authorities and air crews.
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 Bachelor of Engineering with minimum of 5+ Years related experience as QTG/Performance Engineer.
 </li>
 <li>
 Strong knowledge in QTG (running, tuning, validation, writing scripts, troubleshooting, etc&hellip;)
 </li>
 <li>
 Knowledge of CAE software and applications including but not limited to CAELIB, STARTEAM, Strive framework, Visual Systems, SIM XXI, Simfinity, Launchpad, ITMS.
 </li>
 <li>
 Strong knowledge of Flight Aerodynamics and Aircraft systems.
 </li>
 <li>
 Strong knowledge of local and International Regulations (EASA), with demonstrated experience, as they pertain to Flight Simulation Training Devices.
 </li>
 <li>
 Knowledge of C, C++ and FORTRAN programming languages and scripting languages (Perl).
 </li>
 <li>
 Knowledge of Microsoft development tools for Windows platform (Visual Studio 6.0 and higher).
 </li>
 <li>
 Self-motivated, dynamic, team player.
 </li>
 <li>
 Strong planning and organizational skill. Ability to adapt quickly to changes in technology.
 </li>
 <li>
 Demonstrate flexibility and strong project and assigned tasks ownership as well as ability to work and make decisions unsupervised.
 </li>
 <li>
 Ability to troubleshoot problems.
 </li>
 <li>
 Result-oriented.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Good Knowledge of Windows Environment and PC hardware.
 </li>
 <li>
 Knowledge of simulated systems and the interface with Aircraft instruments and avionics.
 </li>
 <li>
 Good working knowledge of the following items: Operating system(s), Programming Language(s), Software and System Architecture, Software Development tools and utilities, Software configuration and Management Tools.
 </li>
 <li>
 Good understanding of the relevant Configuration Management and Control process.
 
 
 </li>
 </ul>
 
 Position Type
 
 
 
 Regular
 
 
 CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
 
 
 
 Equal Opportunity Employer
 
 
 
 
 CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.
 
 
 
 
 If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at
 
 CAECarrieres-Careers@cae.com
</div>

SIMULATOR SUPPORT SPECIALIST - Performance-EN

Systems Limited

<div>Key Responsibilities:
<ul>
<li>Provide first-level technical support to end-users via phone, email, or in-person.</li>
<li>Diagnose and troubleshoot hardware and software issues on desktops, laptops, printers, and other peripherals.</li>
<li>Install, configure, and maintain operating systems, software applications, and IT equipment.</li>
<li>Assist with network troubleshooting, including LAN/WAN, Wi-Fi, and VPN connectivity issues.</li>
<li>Manage user accounts, permissions, and access within Active Directory.</li>
<li>Perform regular system updates, backups, and preventive maintenance tasks.</li>
<li>Document and track all support requests using the ticketing system, ensuring timely resolution and follow-up.</li>
<li>Provide support for mobile devices, remote access, and collaboration tools.</li>
<li>Assist in IT asset management, including inventory tracking, tagging, and procurement coordination.</li>
<li>Collaborate with other IT team members to resolve complex technical issues and improve IT processes.</li>
<li>Provide end-user training and guidance on IT best practices, systems, and tools.</li>
<li>Work in rotational shifts to ensure IT support coverage during extended hours or weekends, as required.</li>
</ul>
.Qualifications:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field &mdash; or equivalent practical experience.</li>
<li>2&ndash;3 years of experience in an IT Helpdesk or Technical Support role.</li>
<li>Strong working knowledge of Windows and macOS operating systems.</li>
<li>Hands-on experience in troubleshooting hardware, software, and network-related issues.</li>
<li>Familiarity with networking concepts and basic configurations (LAN/WAN, Wi-Fi, VPN).</li>
<li>Proficiency in using ticketing systems and remote support tools.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong analytical and problem-solving abilities with keen attention to detail.</li>
<li>Ability to work independently as well as collaboratively within a team.</li>
<li>Willingness to work in rotational shifts based on business requirements.</li>
</ul>
.</div>

Specialist IT Support

AAON

<div><div><div>Job Summary: Responsible for customer assistance on applications and technical information in the office and at the customers&rsquo; locations. Provides customer quotations and product selection assistance. Performs maintenance and updates for Customer Relationship Management database programs.
</div></div>Essential Job Duties and Responsibilities:
<ul><li>Provides customer quotation and product selection assistance.
</li><li>Develop relationships at all customer levels, including representatives, as well as end users.
</li><li>Collaborates and assists in marketing campaigns for various product lines.
</li><li>Works independently to develop customized training materials for various product lines.
</li><li>Performs maintenance and updates for Customer Relationship Management database programs.
</li><li>Collaborates on manuals, price sheets, technical publications, website content, and mass mailings.
</li><li>Independently manages time on multiple concurrent projects.
</li><li>Working with other departments within AAON to communicate and coordinate the needs of the Controls Sales Department
</li></ul>Education and Experience Requirements:
Three to five years&rsquo; experience and/or training in HVAC RTU controls; or equivalent combination of education and experience.
Knowledge, Skills, and Abilities:
<ul><li>Time management
</li><li>Communication and interpersonal skills
</li><li>Marketing and advertising skills
</li><li>Independent problem solving
</li><li>Negotiation skills
</li><li>Technical communication
</li><li>Math aptitude
</li><li>Microsoft Office Suite
</li><li>Database software
</li><li>Technology implementation skills
</li></ul>Work Environment:
<ul><li>Lift or move up to 10lbs.
</li><li>Sit for up to 95 percent of work hours.
</li></ul><ul><li>Close vision, ability to adjust focus, and ability to see color.</li><li>
Occasional travel is possible for this position. This is subject to change according to business needs.</li></ul></div>

Creative Office Environments

<div>Summary: The Marketing Specialist assists in the development and implementation of the company&rsquo;s marketing strategy and ensures all marketing efforts serve to achieve immediate and long-term business goals, identifying and executing improvements for processes, content, and lead generation

Responsibilities:
<ul>
<li>Manage Social Channels: The Marketing Specialist will create, manage, and optimize social media content for LinkedIn, Instagram, and Facebook. This consists of reposting of partner-provided content (approximately 8-12 posts per month) and creation of original content (approximately 4 per month).</li>
<li>Manage Website: Creative maintains a WordPress-based website. The Digital Marketing Specialist will maintain job postings and generate a minimum of one blog post per month. The Marketing Specialist will also periodically review website performance and make recommendations to improve visitor engagement.</li>
<li>Project Documentation: The Marketing Specialist will photograph/video and write a one-page summary for completed projects identified by Sales Leadership. This is typically one per month.</li>
<li>Marketing Materials Support: The Marketing Specialist will maintain a library of marketing materials, including proposal templates, letterhead, business cards, and other supporting materials. They will also periodically review these documents, updating them as required.</li>
<li>Event Marketing: The Marketing Specialist will create promotional materials and manage invitations for key events throughout the year, using the Eventbrite platform.</li>
<li>Proposal Support: The Marketing Specialist will assist staff members with the creation of proposals and RFP responses, ensuring that outgoing documents are reviewed for compliance with brand standards.</li>
<li>Digital Marketing Reporting: Every quarter, the Marketing Specialist will prepare a Digital Marketing Report, detailing engagement, audience growth, and revenue attribution. This report will also include recommendations for improvements and descriptions of upcoming campaigns.</li>
</ul>
 Education and/or Experience
<ul>
<li>Bachelor&rsquo;s degree in business administration, marketing, communications, or a related field; 2-5 years of experience in a marketing role</li>
</ul>
Computer Skills: Demonstrates proficiency in Microsoft Applications, Adobe Applications, and WordPress. Strong knowledge of various marketing and analytics tools and content management systems.

Other Key Traits, Skills, and Abilities:
<ul>
<li>Enthusiastic, Can-do attitude a must.</li>
<li>Able to think creatively and independently.</li>
<li>Strong written and verbal communication skills</li>
<li>Excellent analytical skills and a knack for data analysis</li>
<li>Ability to travel as necessary</li>
</ul>
Physical Demands: While performing the duties of this job, the employee is regularly required to sit or stand; walk and talk or hear. The employee must frequently lift and/or move up to 25 pounds.

 Primary Environment: Ambient room temperatures, lighting, and traditional office equipment found in a typical office. Occasional exposure to building areas where use of personal protective equipment such as hard hats, hearing protection and safety glasses may be required.

Creative is an EEO/AA/VEVRAA Employer</div>

Marketing Specialist

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