applications support specialist

Medical Informatics Engineering

<div><p>We are seeking a Product Specialist II to join our team. The ideal candidate will have a strong background in customer service, technical support, and business application troubleshooting. In this role, you will be responsible for providing application support to Enterprise Health/MIE customers across all product lines. You will serve as the central customer service contact for existing clients, answering questions, escalating priority issues, and providing ongoing training to users.</p>
<p>
Company Overview<br>
We provide solutions that make a meaningful difference in healthcare. Founded in 1995, MIE serves as the innovation engine for business units that serve hospitals and health systems, physician practices, Fortune 500 employers, government agencies, and consumers. MIE&rsquo;s web-based health information technology platform is helping physicians, nurses, and administrators make a meaningful difference in healthcare delivery across the globe.</p>
<p>
Key Responsibilities</p>
<ul>
<li><p>Consult with customers on EMR optimization efforts.</p>
</li>
<li><p>Provide best practices to ensure customer success with the EMR.</p>
</li>
<li><p>Perform complex configurations to improve workflow efficiencies.</p>
</li>
<li><p>Provide an exceptional customer experience in every interaction.</p>
</li>
<li><p>Provide training to client users during deployment to alleviate the training burden from the project team.</p>
</li>
<li><p>Provide ongoing product education for existing customers.</p>
</li>
<li><p>Escalate bug fixes to appropriate staff as needed.</p>
</li>
<li><p>Take initiative to maximize opportunities for personal growth in product knowledge.</p>
</li>
<li><p>Assist the deployment team with onboarding tasks.</p>
</li>
<li><p>Requires up to 10% travel.</p>
</li>
</ul><p>Required Qualifications</p>
<ul>
<li><p>Education: Must obtain applicable product certifications within 90 days of hire.</p>
</li>
<li><p>Experience:</p>
</li>
<li><ul><li><p>2+ years of experience providing customer service/support to commercial clients.</p>
</li>
<li><p>Experience using and troubleshooting business applications.</p>
</li>
<li><p>Effective written and verbal communication skills.</p>
</li>
</ul></li><li><p>Skills:</p>
</li>
<li><ul><li><p>Ability to clearly communicate with professional clients at all levels.</p>
</li>
<li><p>Strong organizational skills.</p>
</li>
<li><p>Oral presentation, training, and public speaking experience.</p>
</li>
<li><p>Proficiency in using MS Office Suite, internet, e-mail, and browser-based applications.</p>
</li>
</ul></li></ul><h4 class="jobSectionHeader"><b>Why Join Us?</b></h4>
<p>
At MIE and Enterprise Health, we offer more than just a job. We provide an environment where innovative thinking is encouraged, teamwork is valued, and growth is fostered. Our comprehensive benefits package includes:</p>
<ul>
<li><p>Competitive compensation</p>
</li>
<li><p>Comprehensive benefits package including medical/dental/vision insurance</p>
</li>
<li><p>401k with company match</p>
</li>
<li><p>Unlimited Paid-Time off</p>
</li>
<li><p>Quarterly bonus program</p>
</li>
<li><p>Flexible work schedule</p>
</li>
<li><p>Remote work</p>
</li>
</ul><p>Medical Informatics Engineering and Enterprise Health are equal-opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p></div>

Application Support Specialist- EMR New

Forvis Mazars in Qatar

<div><p><b>Job Summary</b></p>
<p>The Application Support Specialist is responsible for providing Level 1 and Level 2 support for enterprise applications, ensuring system stability, performance, and compliance with Service Level Agreements (SLAs). The role involves troubleshooting, documentation, system configuration, user onboarding, cross-functional collaboration, and leading process improvement and project management initiatives. The incumbent plays a key role in maintaining operational continuity while supporting enhancements and automation across enterprise systems.</p>
<p></p>
<p><b>Role responsibilities:</b></p>
<p>&sect; L1 and L2 Support &ndash;Timely troubleshooting and problem resolution within SLA
</p><p></p><p>&sect; Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document
</p><p></p><p>&sect; Creating and maintaining user manual and admin manuals
</p><p></p><p>&sect; Onboarding of New Users (Supporting Application Training)
</p><p></p><p>&sect; Working with Cross-Functional Teams
</p><p></p><p>&sect; Collaborate with business stakeholders to resolve issues, implement enhancements, and support UATs.
</p><p></p><p>&sect; Analyzes and correlates data to define problems. Identifies alternatives.
</p><p></p><p>&sect; Expert knowledge of software configuration and support, experience with relational databases and report generation.
</p><p></p><p>&sect; Oversees and reviews workflow analysis of existing systems to determine new procedures for maximizing the benefits achieved through use of the automation. System recommendations reflect utilization of workflow/process analysis.
</p><p></p><p>&sect; Coordinates and directs project staff to ensure projects/requests are completed within timetables and objectives are met as evidenced by project plan documentation in accordance with IT documentation standards.
</p><p></p><p>&sect; Research and recommend alternative actions for problem resolution
</p><p></p><p>&sect; Employ productivity aids in all aspects of assignments
</p><p></p><p>&sect; Provides project management leadership for projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
</p><p></p><p>&sect; Leads process improvement, innovation and automation initiatives
</p><p></p><p>&sect; Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
</p><p></p><p>&sect; Leads project task force meetings or work groups for multiple projects. Ensures distribution and documentation of minutes, vendor project correspondence and status reports as required.
</p><p></p><p><b>Qualifications</b></p>
<p></p>
<p>&sect; Bachelor in IT or Relevant</p>
<p>&sect; Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.
</p><p></p><p><b>Experiences
</b></p><p></p><p>&sect; Overall 10-12 years&rsquo; experience in similar skill set
</p><p></p><p>&sect; Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.
</p><p></p><p>&sect; Excellent communication skills (oral &amp; written) in English. Arabic is preferred.
</p><p></p><p>&sect; Excellent customer interaction attitude and behavior
</p><p></p><p>&sect; Experienced in implementing software and configuration changes across enterprise systems.
</p><p></p><p>&sect; Experienced in installation, setup, configuration, and maintenance of software and user devices.
</p><p></p><p>&sect; Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.
</p><p></p><p>&sect; Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.)
</p><p></p><p><b>Skills</b></p>
<p>&sect; In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies (Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), OpenText techstack (Content Management, BPM, Application Monitoring Tools)</p></div>

Application Support Specialist

Trimble

<div><div>Master the Tech, Empower the Industry as an Application Support Specialist in Lake Oswego, OR!</div><div></div><div>
Are you a software-savvy problem solver ready to be the hero for our customers? Join the core team at Trimble Viewpoint and use cutting-edge AI tools to troubleshoot and resolve critical challenges for the construction accounting and project management industry, ensuring our users stay productive and efficient.</div><div></div><div>
What Makes This Role Great:</div><div>
You will serve as a technical consultant and primary liaison for Trimble Materials, leveraging AI-powered tools to solve complex puzzles that directly impact the productivity of global construction leaders.</div><div></div><div>
Key Exciting Responsibilities</div><ul><li><div>
Solve Technical Puzzles: Act as the primary liaison to resolve high-level software issues for construction accounting and project management platforms.</div></li><li><div>
Leverage Next-Gen AI: Utilize and develop content for AI-driven tools to analyze customer issues and expedite innovative resolutions.</div></li><li><div>
Partner with Global Leaders: Monitor and document critical customer interactions in our CRM, ensuring a seamless and empathetic support experience.</div></li><li><div>
Shape the Knowledge Base: Contribute to the evolution of our support ecosystem by creating expert content for AI-based case resolution.</div></li></ul><div></div><div>
Essential Skills &amp; Experience</div><ul><li><div>
Technical Troubleshooting: Proven ability to master complex software products quickly and communicate technical concepts to individuals with varied backgrounds.</div></li><li><div>
Customer Empathy: Exceptional active listening skills with a natural ability to defuse high-pressure situations and maintain a service-oriented mindset.</div></li><li><div>
Analytical Mindset: Strong problem-solving skills with a commitment to quality and ensuring timely solutions to customer issues.</div></li><li><div>
AI Literacy: A basic understanding of AI agents and a willingness to use AI tools to drive case handling efficiency.</div></li></ul><div></div><div>
Bonus Points For:</div><ul><li><div>
Professional experience with web-based ERPs, inventory management systems, or purchase order trackers.</div></li><li><div>
Bachelor&rsquo;s degree with an emphasis in Business, Supply Chain, Technology, or a related discipline.</div></li></ul><div></div><div>
Logistics:</div><ul><li><div>
Location: Portland, OR (On-site)</div></li><li><div>
Schedule: 40-hour workweek; M-F 7am - 4pm PST.</div></li><li><div>
Travel Requirement: 0%</div></li><li><div>
Interview process: Resume review, Recruiter Screen, Manager Interview, Team Panel Interview</div></li></ul><div></div><div>
Why You'll Love Working With Us At Trimble, we're not just a company that &quot;does good&quot;&mdash;we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.</div><div></div><div>
You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.</div><div></div><div>
Collaborate with like-minded people: Our strong internal culture is a &quot;hidden gem.&quot; You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of &quot;visionary pragmatists&quot; who think boldly and build things that work.</div><div>
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often &quot;self-authored,&quot; empowering proactive &quot;doers.&quot;</div><div></div><div>
About Us:</div><div>
The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation.</div><div></div><div>
Application Support Specialist, Software Support, Viewpoint, Inventory, POs, Purchase Orders, SQL, AI Support, Portland Jobs, Technical Support</div><div></div><div>
Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant&rsquo;s sex or other status protected by local, state, or federal law.</div><div></div><div>
Hiring Range</div>
$16.39&ndash;$21.73<div>
Pay Rate Type</div>
Hourly<div></div><div>
Bonus Eligible?</div>
No<div>
Commission Eligible?</div>
No<div><br>
Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.</div><div><br>
How to Apply: Please submit an online application for this position by clicking on the &lsquo;Apply Now&rsquo; button located in this posting.</div><div><br>
Application Deadline: Applications could be accepted until at least 30 days from the posting date.</div><div></div><div>
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values&mdash;Belong, Innovate, and Grow&mdash;we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at<div> https://investor.trimble.com</div>, under &ldquo;Corporate Governance.&rdquo;</div><div></div><div>
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.</div><div></div><div><div>
Trimble&rsquo;s Privacy Policy</div></div><div></div><div>
If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.</div></div>

Mutakamela Insurance

<div>
 <p>
  <strong>
   About Mutakamela:
  </strong>
 </p>
 <p>
  <strong>
   Mutakamela Insurance
  </strong>
  is proud to be a growing leader in the insurance sector in Saudi Arabia. We are committed to attracting and developing top talent to support our continued success and expansion. At Mutakamela, we believe in building a strong, capable workforce aligned with our core values and strategic goals. Our culture is rooted in professionalism, innovation, and collaboration, making us a trusted name in the industry and a great place to grow your career.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role
  </strong>
  :
 </p>
 <p>
  The Application Support provides technical and functional support for core business applications within Mutakamela Insurance, ensuring stable, secure, and efficient operation of systems such as policy administration, claims processing, underwriting, and CRM platforms. The role is critical in troubleshooting user issues, managing application configurations, coordinating with vendors, and supporting business continuity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Challenges
  </strong>
  :
 </p>
 <ul>
  <li>
   Supporting mission-critical insurance systems with minimal downtime
  </li>
  <li>
   Managing incident escalations and communicating effectively with users
  </li>
  <li>
   Handling high volumes of tickets while maintaining service levels
  </li>
  <li>
   Supporting legacy systems and integrating with new technologies
  </li>
  <li>
   Ensuring application-related compliance (e.g., audit, data privacy) Responsibilities General-
  </li>
  <li>
   Provide first and second-line support for insurance applications and tools
  </li>
  <li>
   Log, track, and resolve incidents, service requests, and change tickets
  </li>
  <li>
   Troubleshoot system errors, bugs, and user issues; escalate as needed
  </li>
  <li>
   Conduct root cause analysis and implement corrective actions
  </li>
  <li>
   Support system configuration, testing, and upgrades
  </li>
  <li>
   Assist in user account setup, role permissions, and data access controls
  </li>
  <li>
   Work with vendors on support issues and application patches
  </li>
  <li>
   Document issue resolutions, SOPs, FAQs, and system updates
  </li>
  <li>
   Assist in application training and onboarding for end users
  </li>
  <li>
   Monitor system health, logs, performance, and scheduled jobs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Definitive:
  </strong>
 </p>
 <ul>
  <li>
   Install and maintain the performance of database servers.
  </li>
  <li>
   Develop processes for optimizing database security.
  </li>
  <li>
   Set and maintain database standards.
  </li>
  <li>
   Manage database access.
  </li>
  <li>
   Performance tuning of database systems.
  </li>
  <li>
   Install, upgrade, and manage database applications.
  </li>
  <li>
   Diagnose and troubleshoot database errors.
  </li>
  <li>
   Recommend and implement emerging database technologies and manage database reports, visualizations, and dashboards.
  </li>
  <li>
   Automation for repeating database tasks.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical:
  </strong>
 </p>
 <ul>
  <li>
   Functional Requirements
  </li>
  <li>
   Application support tools (Jira, ServiceNow, Freshservice)
  </li>
  <li>
   Basic knowledge of databases (SQL queries, logs)
  </li>
  <li>
   Understanding of web-based applications and APIs
  </li>
  <li>
   Familiarity with core insurance systems (policy, claims, billing)
  </li>
  <li>
   Windows OS and basic networking knowledge
  </li>
  <li>
   Excel and reporting tools (basic data exports, validations)
  </li>
  <li>
   Exposure to cloud environments (Azure, AWS) is a plus
  </li>
  <li>
   Basic scripting or automation knowledge is a bonus (e.g., PowerShell) Education and Certifications Bachelor&rsquo;s degree in Information Technology, Computer Science, or equivalent Preferred
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Certifications:
  </strong>
 </p>
 <ul>
  <li>
   ITIL Foundation
  </li>
  <li>
   Microsoft Certified: Fundamentals or Modern Desktop
  </li>
  <li>
   Application-specific training or certifications (e.g., CRM, policy platforms)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Behaviors:
  </strong>
 </p>
 <ul>
  <li>
   Values Requirements
  </li>
  <li>
   Responsiveness: Quick and clear communication with users
  </li>
  <li>
   Problem-Solving: Analytical and solution-oriented approach
  </li>
  <li>
   Teamwork: Works well with IT, business, and vendor teams
  </li>
  <li>
   Customer Service: Prioritizes user satisfaction and clarity
  </li>
  <li>
   Accountability: Follows through and takes ownership of issues
  </li>
  <li>
   Integrity: Maintains data privacy and follows compliance protocols Experiences Required
  </li>
  <li>
   1-2 years in application support or IT helpdesk environment
  </li>
  <li>
   Experience supporting insurance or financial systems is preferred
  </li>
  <li>
   Familiarity with ticketing systems, SLAs, and ITIL practices
  </li>
  <li>
   Experience in handling user support, issue tracking, and system troubleshooting
  </li>
 </ul>
 <p>
 </p>
</div>


<div><div>Application Support Specialist: Empower the Future of MEP Construction!</div><div></div><div>
Ready to make a tangible impact on the construction industry using market-leading software? Trimble is looking for a passionate problem-solver to bridge the gap between complex technology and real-world results. As a vital liaison for our AutoBid platform, you will empower MEP professionals to build the world more efficiently while mastering cutting-edge digital construction workflows in a collaborative, forward-thinking environment.</div><div></div><div>
About Us:</div><div>
Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.</div><div>
AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.</div><div></div><div>
What Makes This Role Great:</div><div>
In this role, you will be the primary technical architect of customer success, directly influencing how mechanical, electrical, and plumbing partners transition from traditional methods to sophisticated digital estimating. You will shape the future of construction technology by resolving complex software challenges and ensuring the world&rsquo;s essential infrastructure projects stay on track through your expert guidance.</div><div></div><div>
Key Exciting Responsibilities</div><ul><li>Serve as the primary support liaison, resolving complex software issues for Trimble&rsquo;s premier MEP estimating package.</li><li>Guide customers through sophisticated system setup, configuration, and implementation across diverse digital environments.</li><li>Master multi-channel communication to provide high-level technical solutions via live chat, web-based tools, and telephone.</li><li>Translate intricate technical concepts into actionable steps for users ranging from IT experts to field-based end users.</li><li>Drive product excellence by identifying root causes and collaborating on intuitive solutions for the AutoBid software suite.</li></ul><div></div><div>
Essential Skills &amp; Experience</div><ul><li>You possess a strong troubleshooting foundation in Windows, networking, and general computer systems.</li><li>You are an analytical thinker capable of making intuitive leaps to identify and resolve root cause software issues.</li><li>You have a proven ability to work autonomously and thrive in high-pressure, time-critical support environments.</li><li>You are a customer-oriented communicator with a talent for explaining technical logic to diverse audiences.</li></ul><div></div><div>
Bonus Points For:</div><ul><li>Experience within the mechanical or construction industry.</li><li>1+ years of professional experience in a technical customer support or call center environment.</li><li>Familiarity with AutoBid software or basic SQL knowledge.</li><li>Experience leveraging AI tools to enhance productivity.</li></ul><div></div><div>
Logistics:</div><div>
Location: Lake Oswego, OR or Knoxville, TN</div><div>
Schedule: Preference for 7am - 4pm PST or 10am - 7pm EST, M - F</div><div>
Travel Requirement: 0%</div><div></div><div>
Why You'll Love Working With Us</div><div>
At Trimble, we're not just a company that &quot;does good&quot;&mdash;we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.</div><div>
You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.</div><div>
Collaborate with like-minded people: Our strong internal culture is a &quot;hidden gem.&quot; You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of &quot;visionary pragmatists&quot; who think boldly and build things that work.</div><div>
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often &quot;self-authored,&quot; empowering proactive &quot;doers.&quot;</div><div></div><div>
Application Support, Technical Support Engineer, MEP Estimating, AutoBid, Construction Technology, Software Troubleshooting, Customer Success, Mechanical Systems, AECO, Digital Construction.</div><div></div><div>
Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant&rsquo;s sex or other status protected by local, state, or federal law.</div><div></div><div>
Hiring Range</div>
$17.55&ndash;$23.27<div>
Pay Rate Type</div>
Hourly<div></div><div>
Bonus Eligible?</div>
No<div>
Commission Eligible?</div>
No<div><br>
Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.</div><div><br>
How to Apply: Please submit an online application for this position by clicking on the &lsquo;Apply Now&rsquo; button located in this posting.</div><div><br>
Application Deadline: Applications could be accepted until at least 30 days from the posting date.</div><div></div><div>
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values&mdash;Belong, Innovate, and Grow&mdash;we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at<div> https://investor.trimble.com</div>, under &ldquo;Corporate Governance.&rdquo;</div><div></div><div>
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.</div><div></div><div><div>
Trimble&rsquo;s Privacy Policy</div></div><div></div><div>
If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.</div></div>

Teradata

<div><p><b>Our Company</b></p>
<p>At Teradata, we believe that people thrive when empowered with better information. That&rsquo;s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers&mdash;and our customers&rsquo; customers&mdash;to make better, more confident decisions. The world&rsquo;s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.</p>
<p>AI Tech Tool Stack Support Analyst / Specialist</p>
<p><b>About Teradata's AI Strategy</b></p>
<p>At Teradata, we believe that people thrive when empowered with better information. That&rsquo;s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers&mdash;and our customers&rsquo; customers&mdash;to make better, more confident decisions. The world&rsquo;s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.</p>
<p>This role directly supports that strategy by ensuring the reliability, accessibility, and optimal performance of the AI tool stack that powers Teradata's internal AI capabilities.</p>
<p><b>What We Do</b></p>
<p>The AI Tech Tool Stack Support Analyst / Specialist is responsible for the day-to-day operational support, configuration, monitoring, and troubleshooting of Teradata's AI stack. This includes Teradata-native tools such as MCP Server, Teradata AI assistant and AI Microservices, as well as integrated third-party components like N8N, JupyterHub, Airflow, JAMS and LLM provider APIs (Anthropic Claude, Azure OpenAI, Amazon Bedrock, Google Gemini).</p>
<p>The analyst serves as a front-line technical resource for data scientists, Data engineers, and business analysts, ensuring they can effectively leverage the AI tool stack to move workloads from experimentation to production. This role operates within the framework of Teradata's governance, security, and compliance standards, contributing to the organization's ability to deliver trusted AI at scale.</p>
<p><b>What You&rsquo;ll Do</b></p>
<div><ul><li><b>Enterprise AgentStack and Agentic AI Support</b></li></ul>
</div><p>Provide technical support for Teradata's AI tools MCP Server. This involves assisting teams in building, deploying, and ensuring agents have proper access to Teradata tools, prompts, and data resources.</p>
<ul><li><b>MCP Server: </b>Maintain and support the Model Context Protocol Server that provides agents with semantic access to enterprise data, curated prompts, and Teradata platform capabilities including SQL tools, DBA tools, Enterprise Feature Store, Quality Tools, vector store, RAG, and ClearScape Analytics tools.</li>
<li><b>Pre-built Agents: </b>Support deployment and configuration of Teradata developed agents using workflow tools like n8n.</li>
</ul><div><ul><li><b>Third-Party AI Tool Integration and LLM Provider Management</b></li></ul>
</div><p>Support for integration between Teradata's AI platform and external AI service providers and open-source tools that form part of the broader AI tool stack.</p>
<ul><li><b>LLM API Integrations: </b>Configure and maintain connections to Azure OpenAI, Amazon Bedrock, and Google Gemini endpoints. Monitor API health, manage authentication credentials and secrets, and troubleshoot connectivity or compatibility issues. Track usage analytics and spend per project or model.</li>
<li><b>Open-Source Ecosystem: </b>Support the integration and maintenance of open-source tools within the AI Workbench ecosystem, including Airflow (workflow orchestration), Devpi (Python package management).</li>
</ul><div><ul><li><b>User Support and Enablement</b></li></ul>
</div><p>Serve as the primary point of contact for internal users and customer-facing teams who rely on the AI tool stack. Provide responsive, knowledgeable support that minimizes friction and accelerates AI adoption.</p>
<ul><li><b>Ticket Resolution: </b>Resolve support tickets related to environment setup and configuration, library and dependency conflicts, notebook failures, , data access and permissions, and agent workflow failures.</li>
<li><b>Documentation: </b>Create and maintain runbooks, FAQs, troubleshooting guides, and knowledge base articles specific to Teradata's AI tool stack. Document known issues, workarounds, and best practices.</li>
<li><b>Onboarding and Training: </b>Conduct onboarding sessions for new users of MCP Server or TD AI assistant and N8N tools. Develop self-service guides and workshops that drive adoption and reduce dependency on support.</li>
<li><b>Stakeholder Communication: </b>Communicate proactively about planned maintenance, known issues, platform updates, and new feature releases to user communities.</li>
</ul><div><ul><li><b>Monitoring, Performance, and Incident Management</b></li></ul>
</div><p>Implement and manage monitoring and alerting AI platform components to ensure uptime, performance, and rapid incident response.</p>
<ul><li><b>Monitoring: </b>Configure and maintain monitoring dashboards for AI workload health, compute utilization, model serving latency, and pipeline execution status. Leverage Teradata's Monitoring Agent and standard observability tools.</li>
<li><b>Incident Response: </b>Participate in incident response for AI platform outages, degraded performance, or pipeline failures. Perform initial triage, escalate as needed, and document root cause and remediation steps.</li>
<li><b>Performance Optimization: </b>Identify bottlenecks in compute, storage, or networking that impact model training or inference. Recommend instance right-sizing, autoscaling adjustments, and caching improvements.
</li></ul><div><ul><li><b>Automation and Operational Efficiency</b></li></ul>
</div><p>Develop automation scripts and processes to improve operational efficiency, reduce manual toil, and ensure consistency across the AI tool stack.</p>
<ul><li><b>Scripting: </b>Write automation scripts (Python, Bash, SQL) for routine tasks such as environment provisioning, user account management, log aggregation, backup verification, and cost reporting.</li>
<li><b>Infrastructure as Code: </b>Contribute to Infrastructure-as-Code templates for reproducible AI environment deployments, particularly for AI Factory on-premises configurations.</li>
<li><b>Process Improvement: </b>Identify recurring support issues and develop preventive solutions, self-service tools, or automated remediation workflows to reduce ticket volume.</li>
</ul><p><b>Key Tools and Technologies</b></p><br>
<p>
</p><div><div><div><div><p><b>Category</b></p><br>
</div><div><p><b>Tools and Platforms</b></p><br>
</div></div><br>
<div><div><p><b>AI/ML Platform</b></p><br>
</div><div><p>ModelOps, AI Workbench, Enterprise Vector Store, AI Microservices</p><br>
</div></div><br>
<div><div><p><b>Agentic AI</b></p><br>
</div><div><p>MCP Server, and workflow tool like N8N</p><br>
</div></div><br>
<div><div><p><b>LLM Providers</b></p><br>
</div><div><p>Azure OpenAI, Amazon Bedrock, Google Gemini, Claude</p><br>
</div></div><br>
<div><div><p><b>Dev Tools</b></p><br>
</div><div><p>JupyterHub, Airflow, Devpi, Python, SQL<br>
</p></div></div><br>
<div><div><p><b>Cloud Platforms</b></p><br>
</div><div><p>AWS, Azure, GCP<br>
</p></div></div><br>
<div><div><p><b>Monitoring</b></p><br>
</div><div><p>platform observability tools Prometheus, grafana</p><br>
</div></div><br>
<div><div><p><b>Automation</b></p><br>
</div><div><p>Python, Bash, SQL, Infrastructure-as-Code frameworks</p>
</div></div><br>
</div></div><p><b>What Makes You a Qualified Candidate</b></p>
<ul><li>Bachelor's degree in Computer Science, Information Technology, Data Science, or a related technical field, or equivalent practical experience.</li>
<li>2-4 years of experience in technical support, platform operations, or IT infrastructure roles, preferably in environments involving AI or advanced analytics platforms.</li>
<li>Working knowledge of SQL and relational database concepts, particularly within Teradata Vantage or equivalent enterprise data platforms.</li>
<li>Experience with Python scripting for automation and troubleshooting purposes.</li>
<li>Familiarity with cloud platforms (AWS, Azure, or GCP) and basic cloud infrastructure concepts.</li>
<li>Understanding of AI/ML concepts including model training, deployment, inference, and lifecycle management.</li>
<li>Strong troubleshooting and analytical skills with the ability to diagnose complex technical issues across multiple integrated systems.</li>
<li>Excellent written and verbal communication skills, with the ability to create clear documentation and interact effectively with both technical and non-technical stakeholders.</li>
</ul><p><b>Preferred Qualifications</b></p>
<ul><li>Experience supporting or administering JupyterHub, Apache Airflow, or similar data science workflow tools.</li>
<li>Familiarity with LLM APIs (OpenAI, Anthropic, Google Gemini) and embedding models</li>
<li>Knowledge of containerization (Docker, Kubernetes) and Infrastructure-as-Code (Terraform, CloudFormation) Linux/Windows administration.</li>
</ul><p>#LI-NT1</p></div><p></p>

Senior AI Tools support Specialist

ECCO Gulf Majorel Qatar

<div><b>Responsibilities</b>
<ul><li>L1 and L2 Support &ndash; Ensuring timely troubleshooting and problem resolution within SLA
</li><li>Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document
</li><li>Creating and maintaining user manual and admin manuals
</li></ul><p>&bull; Onboarding of New Users (Supporting Application Training) &bull;</p><p>
Working with Cross-Functional Teams
</p><ul><li>Manage stakeholders&rsquo; communication, support change management, manage business demand deliveries
</li><li>Document and communicate assigned work and progress to immediate project team, and management
</li><li>Support the organization&rsquo;s project management policy, practice and methodology
</li><li>Acts as the subject matter expert (SME) for enterprise application support, ensuring architectural integrity, performance optimization, and operational excellence
</li><li>Defines and enforces standards, methodologies, and best practices for application support, change management, and automation across teams
</li><li>Leads process improvement, innovation and automation initiatives
</li><li>Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
</li><li>Leads project task force meetings or work groups for multiple projects. Ensures distribution and documentation of minutes, vendor project correspondence and status reports as required.</li></ul>
<b>Qualification, Experience &amp; Skills</b>
<ul><li>Bachelor in IT or Relevant
</li><li>Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.</li></ul><p><b>
Experience:</b></p><ul><li>Overall 12 years&rsquo; experience in similar skill set.
</li><li>Excellent verbal and written communication skills in English.
</li><li>Proficient verbal and written communication skills in Arabic (Preferred).
</li><li>Excellent customer interaction attitude and behavior
</li><li>Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.
</li><li>Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application Load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.).</li></ul><p><b>
Skills Required.</b></p><ul><li>In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies(Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), OpenText techstack (Content Management, BPM, Application Monitoring Tools)</li></ul></div>

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