applications support specialist

State of South Carolina

<div><div><div><h2 class="jobSectionHeader"><b>Job Responsibilities</b></h2></div><br>
<div><div><br>
The South Carolina Judicial Branch is seeking a motivated and detail-oriented professional to join our Information Technology Department as an Application Support Specialist.<br>
Under general supervision, the Application Support Specialist provides user support and training to court staff, South Carolina Judicial Branch (SCJB) personnel, and other users of statewide technology services developed by the Judicial Branch. These services include, but are not limited to, the Appellate Court Case Management System (C-Track), Trial Court Case Management System (CMS), Attorney Information System (AIS), Bar Admissions Tracking System, e-Filing solutions, SCJB&rsquo;s document management system (OnBase), website content management systems, county statistics systems, Judicial Branch public and trial court websites, and other SCJB applications.<br>
The Application Support Specialist is also responsible for testing and troubleshooting SCJB&rsquo;s Court Case Management System (CMS), Jury Management System (JMS), and e-Filing applications to ensure compliance with application specifications and standards for consistency, usability, and system functionality.<br>
<br>
<b>Essential Duties and Responsibilities of the Position</b><br>
User Support &amp; Training<br>
<ul><li>Provide virtual or onsite training to judges, clerks, court reporters, and other judicial users during go-lives or ongoing operations.</li><li>Ensure judicial application users are effectively onboarded and trained to use applications accurately, efficiently, and consistently, supporting reliable court operations.</li><li>Ensure new users understand system responsibilities, workflows, and data integrity requirements.</li><li>Translate business process issues into technical support actions.</li><li>Support court operations during critical events (court sessions, filings deadlines, elections, emergency orders, etc.).</li><li>Deliver responsive, professional customer service in a high-visibility environment</li></ul><br>
Incident Management &amp; Troubleshooting<br>
<ul><li>Provide expert level support for complex issues regarding judicial application incidents and service requests.</li><li>Conduct user interviews to review and research; communicate with clarity as often as necessary with user.</li><li>Diagnose and analyze application, data, integration, and user-workflow issues.</li><li>Conducts data analysis and provides recommendations to resolve any issues or anomalies against our CMS databases using SQL scripts. Consults with Apps Team and DBA regarding same.</li><li>Creates individual test procedures for tasks entered into Ivanti by analyzing program specifications and writing the step-by-step instructions required to recreate application non-conformities and validate software conforms to specifications.</li><li>Coordinate resolution with business analysts, development team, vendors, database administrators, and infrastructure staff.</li><li>Document root causes and corrective actions.</li></ul><br>
Application Support &amp; Operations<br>
<ul><li>Provide day-to-day operational support for judicial applications (e.g., case management, e-filing, JMS, AIS, website, etc.)</li><li>Maintain application configuration tables, codes, roles, permissions, and workflows.</li><li>Monitor application availability, performance, and configuration ensuring systems operate within established service levels and court schedules.</li><li>Support application updates, enhancements, and new feature releases.</li><li>Participate in testing, validation, and user acceptance activities.</li><li>Assist with data integrity and audit readiness</li><li>Serves as an administrator for the SC Electronic Filing system.</li></ul><br>
Documentation &amp; Knowledge Management<br>
<ul><li>Maintain application support documentation, FAQs, and standard operating procedures.</li><li>Document incidents, resolutions, and configuration changes.</li><li>Contribute to knowledge base to improve first-contact resolution.</li><li>Assists in the development and preparation of training materials and reference guides by reviewing content for accuracy and completeness prior to release.</li></ul><br>
Continuous Improvement &amp; Optimization<br>
<ul><li>Identify recurring issues and recommend process or system improvements.</li><li>Assist with automation, monitoring, and efficiency initiatives.</li><li>Participate in modernization efforts and system migrations.</li><li>Support data-driven decision-making through operational insights.</li><li>Remains up-to-date and knowledgeable on Release notes, Hot Fixes, program changes, implementation plans and release schedules to assist users.</li></ul><br>
Security, Compliance &amp; Access Control<br>
<ul><li>Administer user access consistent with judicial security policies and separation-of-duties requirements.</li><li>Support compliance with confidentiality, privacy, and records retention standards.</li><li>Assist with audits, access reviews, and incident investigations.</li><li>Ensure sensitive judicial data is handled appropriately.</li></ul><br>
Team Collaboration &amp; Leadership<br>
<ul><li>Provide guidance &amp; mentorship to the team through changes in application, courtroom operations, and other related judicial workflows</li><li>Promote open communication, teamwork, and a positive culture to maximize productivity and innovation</li><li>Set an example for peers by embracing best practices, contributing to continuous process improvement, and delivering best-in-class customer service.</li></ul><br>
Performs all other duties as assigned.</div></div>
<div><h2 class="jobSectionHeader"><b>Minimum and Additional Requirements</b></h2></div>
<div><p>A high school diploma (or equivalent) and at least five (5) years of progressively responsible experience providing application support, technical support, and user training in a court or judicial setting.</p></div><br>
<div><h2 class="jobSectionHeader"><b>Preferred Qualifications</b></h2></div>
<p></p><div><div>Knowledge of the South Carolina state court system. Experience working in South Carlina's Statewide Case Management System (CMS), Jury Management System (JMS) and E-Filing application is a plus.<br>
Training or hands-on experience with court case management systems, judicial technology applications, or comparable enterprise-level systems. Demonstrated experience analyzing complex technical issues, performing troubleshooting, and implementing effective solutions.<br>
Proven experience delivering training in multiple formats, including in-person, virtual, and one-on-one instructional settings. Strong background providing technical troubleshooting and end-user support in a fast-paced or mission-critical environment.<br>
Experience conducting functional and system testing, including documenting results and identifying system improvements.<br>
Demonstrated work in a technical support or help desk environment supporting diverse user groups.<br>
Experience developing, modifying, and using SQL scripts for data queries, validation, reporting, or troubleshooting purposes.<br>
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.<br>
<br>
<b>Knowledge &amp; Skills required</b><br>
Demonstrated experience working with court case management systems or judicial technology applications.<br>
Ability to analyze, troubleshoot, and provide solutions to complex problems.<br>
Experience delivering in-person, virtual, and one-on-one training<br>
Proven ability to provide technical troubleshooting and end-user support<br>
Strong written and verbal communication skills<br>
Knowledge of functional and system testing methods and techniques.<br>
Demonstrated experience in a technical support environment.<br>
Experience using and developing SQL scripts.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Additional Comments</b></h2></div>
<p></p><div><p><b>The South Carolina Judicial Branch offers an exceptional benefits package for FTE positions that include:</b></p><ul><li>
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.</li><li>
State Retirement Plan and Deferred Compensation Programs (Temporary positions have option to enroll).</li><li>
15 days paid annual (vacation) leave per year.</li><li>
15 days paid sick leave per year.</li><li>
Option to designate 10 days of earned paid sick leave per year as family sick leave.</li><li>
13 paid state holidays.</li><li>
Workers&rsquo; Compensation Benefits.</li></ul></div></div></div><p></p>

Application Support Specialist

InnovAge

<div>Responsibilities:
<div>
Under the supervision of the Director, Enterprise Applications, the IT Applications Specialist III &ndash; HRIS provides support of business-critical human resource applications, software, and architecture in the development, UAT and productions environments, and manage project activities for InnovAge and its affiliates.</div><div></div><div><b><br>
Essential Functions and Work Responsibilities</b></div><div><b>
Functional Category: </b>Application and business user support, process improvement work, lead role activities, documentation, policy/procedure compliance, some project management activities</div><div></div><div><b><br>
Estimated Percent of time Spent &ndash; </b>100%</div><div><b>
General Requirements for Application Support Position</b></div><ul><li>
Installs applications in the development and system test environments for Development and UAT testing.</li><li>
Performs system administration by writing utilities and monitoring information technology services.</li><li>
Provides technical support and maintenance of installed applications software. Tier II and Enterprise level</li><li>
Assists with implementation, configuration and testing of new product versions with end users.</li><li>
Interacts with end users and software vendors in order to troubleshoot installation and implementation issues.</li><li>
Develops and maintains detailed technical knowledge of the specifications, operation, and diagnostic of products.</li><li>
Organizes, produces, and reports on the progress of ongoing testing, trials, and evaluation of new products and services.</li><li>
Conducts orientation to new users regarding applications of software.</li><li>
Functions as a key point of user contact and customer service for business systems and is accountable for user satisfaction.</li><li>
Assists in the execution of large and small IT projects.</li><li>
Actively supports applications system and collaborates with Service Desk team to resolve problems and incidents.</li><li>
Acts in a Lead role for the Application support team. Help team tactically execute day-to-day responsibilities and assists where needed.</li><li>
Supports mobile devices.</li></ul><div><b>
Travel Requirements</b></div><div><b>
Travel</b></div><ul><li>
Less than 5%</li></ul><div><b>
Qualifications</b></div><div></div><div><i><br>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</i></div><div></div><div><b><br>
REQUIRED</b></div><div></div><div><b><br>
Education</b></div><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Systems Management, Accounting/Finance, Engineering or a related field from an accredited college/university</li></ul><div><b>
Work Experience and Qualifications</b></div><ul><li>
Minimum of 8 years of experience providing applications support, systems integration and system administration</li><li>
Experience in supporting business related systems.</li><li>
Experience with and understanding relational databases, Active Directory and Microsoft Office Suite.</li><li>
Understanding of Human Resources principles depending on role.</li><li>
Understanding of IT General Controls and how to operate within said controls</li><li>
Experience with Tier II and Enterprise level systems</li><li>
Ability to analyze situations/problems and determine a plan on how to address without a playbook using strong critical thinking skills
</li><li>Strong understanding of business/operational transactions and process flow as it relates to various types of Business Systems and related transactions.</li><li>
Install and configure application components. Tier II and Enterprise level systems.</li><li>
Troubleshoot and resolve day to day user issues including suspended transactions, End user issues, system performance, etc.</li><li>
Critical thinking skills are a requirement as this position will also fulfill lead related duties and assist the team with execution of responsibilities.</li><li>
Current knowledge in light programming/scripting (Powershell, VB, TSQL, etc)</li><li>
Experienced in identifying problems, gathering data, assembling requirements, and recommending solutions.</li><li>
Skilled at prioritizing and being able to work under the pressure of multiple demands while meeting/exceeding deadlines</li><li>
Experience with supporting databases, specifically SQL Server, SSRS, and SSIS.</li><li>
Experience working in a team-oriented and collaborative environment.</li></ul><div><b>
Other Knowledge Skills and Abilities Required</b></div><ul><li>
Organizational and conflict resolution skills</li><li>
Exceptional Written and verbal communication skills</li><li>
Strong critical/analytical thinking skills.
</li><li>Strong business acumen and customer service attitude</li><li>
Excellent managerial and supervisory skills</li><li>
Ability to consistently deliver on deadlines, on time and within budget</li><li>
Excellent analytical and problem-solving skills</li><li>
Financial skills and ability to analyze financial data</li><li>
High tolerance of ambiguity</li><li>
Mindset of &ldquo;value creation&rdquo; (as opposed to task completion)</li></ul>
Benefits:
<div>
InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.</div><div></div><div><br>
InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&amp;D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.</div><div></div><div><br>
Applicants are considered until the position is filled.</div>
Posted Pay Range: $86,800-$112,900 Additional Information:
<div><b>
Compensation Disclaimer</b></div><div>
The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.</div><div></div><div><b><br>
Attention Florida Applicants</b><br>
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.<br>
For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com</div><div></div><div><b><br>
Agency Disclaimer</b></div><div>
InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.</div></div>

IT Applications Specialist III - HRIS

Logic, Inc.

<div><div>Advanced App/Cloud Support &amp; Engineering Team Lead/Consultant | Mid-Level | Full time
</div><div>Job No. 14270987 | Dallas, TX</div></div>
<br><div><div><p><b>Accenture Flex</b> offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.</p><p></p><p>
As an <b>Accenture Flex </b>employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.</p><p></p><p>
You will receive competitive rewards and access to benefits programs and world-class learning resources. <b>Accenture Flex</b> employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.</p><p></p><p>
Key Responsibilities:</p><p>
The Patient Safety Applications Coordinator will bring 4+ years of experience in applications support, with a strong background in managing day-to-day operations, client stakeholder relationships, and complex patient safety workflows. Prior experience as an administrator in patient safety applications, preferably with Riskonnect, is essential for success in this role. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment. The Patient Safety Applications Coordinator will be responsible for collaborating with Accenture teams, software vendor teams, and client in the following role requirements.</p><p></p><p>
Core Competencies:</p><ul><li><p>
Coordinate Issue resolution within the Midas Plus (including Statit &amp; Datavision) and Riskonnect applications. Ensure critical issues are addressed promptly.
</p></li><li><p>Work with vendors to test and implement new features in Patient Safety applications.</p></li><li><p>
Generate reports within patient safety applications to meet the requirements of the Regulatory group, either on an ad hoc or periodic basis.</p></li><li><p>
Act as a subject matter expert (SME) for event and risk reporting workflows and configurations.</p></li><li><p>
Support the teams working on other applications, including Epic EHR and non-Epic teams.</p></li><li><p>
Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.</p></li><li><p>
Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.</p></li><li><p>
Maintain system documentation, including workflows, build specifications, and testing protocols.</p></li><li><p>
Monitor and support accurate ServiceNow/ITIL documentation.</p></li><li><p>
Take on-call rotations for critical incidents, including some weekend on-call rotations.</p></li><li><p>
Ensure compliance with HIPAA, data governance, and organizational security policies.</p></li><li><p>
Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.</p></li><li><p>
Coach and mentor new joiners on the team.</p></li></ul></div></div>
<br><div>4 years of experience in applications support, with a strong background in managing day to day operations, client stakeholder relationships, and complex patient safety workflows. Prior experience as an administrator in patient safety applications, preferably with Riskonnect, is essential for success in this role. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 05/29/2026. Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:
<p>Accenture Flex Jobs</p>
Role Location Annual Salary Range California $70,350 to $154,800 Cleveland $59,100 to $123,800 Colorado $63,800 to $133,700 District of Columbia $68,000 to $142,400 Illinois $59,100 to $133,700 Maryland $63,800 to $133,700 Massachusetts $63,800 to $142,400 Minnesota $63,800 to $133,700 New York $66,300 to $154,800 New Jersey $68,000 to $154,800 Washington $80,200 to $142,400</div>
<br><div><p>Dallas, TX</p></div>
<br><div><p><b>Requesting an Accommodation</b></p>
<p>
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.</p>
<p>
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.</p><br>
<p></p>
<p><b>
Equal Employment Opportunity Statement</b></p>
<p>
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.</p><br>
<p></p>
<p>
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.</p>
<p>
Accenture is committed to providing veteran employment opportunities to our service men and women.</p><br>
<p></p>
<p><b>
Other Employment Statements</b></p>
<p>
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.</p>
<p>
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.</p>
<p>
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.<br>
<br>
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.</p>
<p>
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please for additional important information.</p>
<p>
Please read Accenture&rsquo;s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.</p></div>
<br><div><p>We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.</p>
<p>
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.</p>
<p>
At Accenture, we see well-being holistically, supporting our people&rsquo;s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We&rsquo;re proud to be consistently recognized as one of the World&rsquo;s Best Workplaces&trade;.</p>
<p>
Join Accenture to work at the heart of change. Visit us at www.accenture.com.</p></div>

Patient Safety Applications Coordinator AMS 6244834

Citi

<div>
 <strong>
  <em>
   Engineer the future of global finance. At Citi, our Tech team doesn&rsquo;t just support finance &ndash; we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
   <br/>
   <br/>
  </em>
 </strong>
 The Applications Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
  </li>
  <li>
   Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
  </li>
  <li>
   Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
  </li>
  <li>
   Start of day checks, continuous monitoring, and regional handover.
  </li>
  <li>
   Perform same day risk reconciliations
  </li>
  <li>
   Develop and maintain technical support documentation.
  </li>
  <li>
   Identifies ways to maximize the potential of the applications used
  </li>
  <li>
   Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
  </li>
  <li>
   Ensures that storage and archiving procedures are in place and functioning correctly
  </li>
  <li>
   Formulates and defines scope and objectives for complex application enhancements and problem resolution
  </li>
  <li>
   Reviews and develops application contingency planning to ensure availability to users.
  </li>
  <li>
   Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
  </li>
  <li>
   Participate in application releases, from development, testing and deployment into production.
  </li>
  <li>
   Engages in post implementation analysis to ensure successful system design and functionality.
  </li>
  <li>
   Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
  </li>
  <li>
   Ensures essential procedures are followed and helps to define operating standards and processes.
  </li>
  <li>
   Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  </li>
  <li>
   Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
  </li>
  <li>
   Acts as advisor or coach to new or lower level analysts.
  </li>
  <li>
   Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
  </li>
  <li>
   Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  </li>
  <li>
   Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
  </li>
  <li>
   Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  </li>
  <li>
   Performs other duties and functions as assigned.
  </li>
  <li>
   Has the ability to operate with a limited level of direct supervision.
  </li>
  <li>
   Can exercise independence of judgement and autonomy.
  </li>
  <li>
   Acts as SME to senior stakeholders and /or other team members.
  </li>
  <li>
   Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in an Application Support role.
  </li>
  <li>
   Experience installing, configuring or supporting business applications.
  </li>
  <li>
   Experience with some programming languages and willingness/ability to learn.
  </li>
  <li>
   Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  </li>
  <li>
   Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
  </li>
  <li>
   Demonstrated analytical skills
  </li>
  <li>
   Issue tracking and reporting using tools
  </li>
  <li>
   Knowledge/ experience of problem Management Tools.
  </li>
  <li>
   Good all-round technical skills
  </li>
  <li>
   Effectively share information with other support team members and with other technology teams
  </li>
  <li>
   Ability to plan and organize workload
  </li>
  <li>
   Consistently demonstrates clear and concise written and verbal communication skills
  </li>
  <li>
   Ability to communicate appropriately to relevant stakeholder
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s/University degree or equivalent experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Good hands-on experience on the following:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Unix , Shell/ Python scripting
  </li>
  <li>
   Oracle , Oracle Golden Gate and Mongo DB
  </li>
  <li>
   ITRS Geneos ,AppDynamics , ELK and Grafana
  </li>
  <li>
   KAFKA, TIBCO EMS
  </li>
  <li>
   Open shift Platform
  </li>
  <li>
   ITIL Concepts
   <br/>
   <br/>
  </li>
 </ul>
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 Applications Support
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  Time Type:
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  Most Relevant Skills
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  Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
  <br/>
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Applications Senior Support Payments Specialist

Forvis Mazars in Qatar

<div><p><b>Responsibilities</b></p>
<p></p>
<ul><li>L1 and L2 Support &ndash; Ensuring timely troubleshooting and problem resolution within SLA</li></ul>
<p></p>
<ul><li>Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document</li></ul>
<p></p>
<ul><li>Creating and maintaining user manual and admin manuals</li></ul>
<p></p>
<ul><li>Onboarding of New Users (Supporting Application Training)</li></ul>
<p></p>
<ul><li>Working with Cross-Functional Teams</li></ul>
<p></p>
<ul><li>Manage stakeholders&rsquo; communication, support change management, manage business demand deliveries</li></ul>
<p></p>
<ul><li>Document and communicate assigned work and progress to immediate project team, and management</li></ul>
<p></p>
<ul><li>Support the organization&rsquo;s project management policy, practice and methodology</li></ul>
<p></p>
<ul><li>Acts as the subject matter expert (SME) for enterprise application support, ensuring architectural integrity, performance optimization, and operational excellence</li></ul>
<p></p>
<ul><li>Defines and enforces standards, methodologies, and best practices for application support, change management, and automation across teams</li></ul>
<p></p>
<ul><li>Leads process improvement, innovation and automation initiatives</li></ul>
<p></p>
<ul><li>Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.</li></ul>
<p></p>
<ul><li>Leads project task force meetings or work groups for multiple projects. Ensure distribution and documentation of minutes, vendor project correspondence and status reports as required.</li></ul>
<p></p>
<p><b>Qualification</b></p>
<p></p>
<ul><li>Bachelor in IT or Relevant</li></ul>
<p></p>
<ul><li>Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.</li></ul>
<p></p>
<p><b>Experience</b></p>
<p></p>
<ul><li>Overall, 12 years&rsquo; experience in similar skill set.
</li></ul><p></p><ul><li>Excellent verbal and written communication skills in English.</li></ul>
<p></p>
<ul><li>Proficient verbal and written communication skills in Arabic
</li></ul><p></p><ul><li>(Preferred).</li></ul>
<p></p>
<ul><li>Excellent customer interaction attitude and behavior</li></ul>
<p></p>
<ul><li>Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.</li></ul>
<p></p>
<ul><li>Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.)</li></ul>
<p></p>
<p><b>Skill Set</b></p>
<p></p>
<p></p><p>In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies (Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), OpenText techstack (Content Management, BPM, Application Monitoring Tools).</p></div><p></p>

Senior Application Support Specialist Expert

Cherokee Federal

<div><p><b>Technical Support Specialist IAT I
</b></p><p>***As required by our governmental client, this position requires being a US Citizen AND an active <b>Secret </b>clearance.***
</p><p><b>Location: </b>Nellis AFB in Las Vegas, NV
</p><p>The Technical Support Specialist IAT I perform primary computer systems administration and financial systems application administration. The role requires proficiency in managing workstations, financial applications, and IT equipment to ensure operational efficiency and compliance with governance standards.<br>
</p><p></p><p><b>Compensation &amp; Benefits:
</b></p><p>Estimated Starting Salary Range for <b>Technical Support Specialist IAT I </b>: $55,000 - $60,000
</p><p>Pay commensurate with experience.
</p><p>Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
</p><p><b>Technical Support Specialist IAT I Responsibilities Include:
</b></p><ul><li>Install, configure, and maintain staff workstations across locations, ensuring compliance with prescribed governance.
</li><li>Apply patch updates and configuration changes to maintain workstation security and functionality.
</li><li>Participate in annual training and serve as the Information Assurance Officer (IAO) for the Comptroller Units.
</li><li>Identify and report network issues or outages to the network help desk for resolution.
</li><li>Provide hardware and software acquisition recommendations based on analysis of IT needs and resources.
</li><li>Maintain an inventory of printer consumables and ensure print devices remain operational, including toner replacement.
</li><li>Advise management on the latest communication and IT technology available through Air Force procurement channels.
</li><li>Act as Portal content and SharePoint content administrator.
</li><li>Serve as the Equipment Custodian and Telephone Control Operator (TCO).
</li><li>Install, maintain, and troubleshoot various financial applications such as ABSS, AFM, DEAMS, and DTS.
</li><li>Assist Financial System Administrators (FSAs) with application upgrades and maintenance.
</li><li>Troubleshoot application issues in collaboration with application helpdesks or Communications Units.
</li><li>Develop continuity procedures for financial applications using MS Office Suite.
</li><li>Facilitate collaboration among ACC FSAs, maintaining SharePoint and other platforms to share financial application materials.
</li><li>Manage telecommunications operability, including iPhones, VoIP phones, VTC systems, and other devices.
</li><li>Add, move, upgrade, or patch PCs and peripheral equipment.
</li>Performs other job-related duties as assigned.<br>
<li>
</li></ul><p></p><p><b>Technical Support Specialist IAT I Experience, Education, Skills, Abilities requested:
</b></p><ul><li>High School Diploma required.
</li><li>1&ndash;3 years of experience in Information Assurance (IA) technology or related fields.
</li><li>IA Technician (IAT) Level I Security+ CE certification required.
</li><li>Experience with financial applications such as:
<ul><li>Automated Business Services System (ABSS)
</li><li>Defense Enterprise Accounting and Management System (DEAMS)
</li><li>Defense Travel System (DTS)
</li><li>Integrated Accounts Payable System (IAPS)
</li></ul></li><li>Proficiency in Microsoft Office Suite, MS Windows, and MS Teams.
</li><li>Familiarity with Air Force (AF) and Department of Defense (DoD) financial systems and IT equipment accountability programs preferred.
</li><li>Ability to lift and carry at least 40 pounds.
</li>Must pass pre-employment qualifications of Cherokee Federal.<br>
<li>
</li></ul><p></p><p><b>Company Information:
</b></p><p><b>Cherokee Nation Strategic Programs (CNSP) </b>is a part of Cherokee Federal &ndash; the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and <b>serving </b>the government&rsquo;s mission with compassion and heart. To learn more about <b>CNSP </b>, visit cherokee-federal.com.
</p><p><b>#CherokeeFederal #LRA2 #AppC
</b></p><p>Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
</p><p>Similar searchable job titles:
</p><ul><li><p>IT Support Specialist
</p></li><li><p>System Administrator
</p></li><li><p>Help Desk Technician
</p></li><li><p>Information Assurance Technician (IAT)
</p></li><li><p>Desktop Support Technician
</p></li></ul><p>Keywords:
</p><ul><li><p>Workstations
</p></li><li><p>Financial Applications
</p></li><li><p>Information Assurance
</p></li><li><p>Troubleshooting
</p></li><li><p>SharePoint<br>
</p></li></ul><p></p><p><b>Legal Disclaimer: </b>Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.
</p><p>Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.</p></div>

Technical Support Specialist IAT I

DentalXChange

<p></p><div><h2 class="jobSectionHeader"><b>EDI Specialist Position Summary</b></h2>
<p>
The EDI Specialist provides operational support to production practices and resolves issues as assigned or deemed necessary. Must coordinate with various departments and document, analyze, and assist in efficient resolution of all production processes. This includes responding to end-user issues and inquiries in support, working with both in-house and third-party applications. In this role, the EDI Specialist will work closely with others to identify, communicate, and document issues and their resolutions in the production ticket tracking system.</p>
<ul>
<li><b>Why does this role matter?</b><br>
The EDI Specialist monitors production pipelines, catches failures before they reach clients, and works across internal departments and external vendors to keep transactions flowing correctly. When this work goes well, clients don't notice. When the processes breaks, claims get rejected, payments stall, and client trust erodes.</li>
<li><b>What impact will the new hire have in their first 6 months?</b><br>
In the first 90 days, cross-training with each of the EDI team members building an understanding of each task, focusing on learning file transaction types, becoming familiar with using various systems, applications and tools, and gaining an understanding of each internal department that the EDI team engages with to meet the KPI for each assigned task.<br>
From month four to six, the EDI Specialist is handling ticket queues independently, identifying recurring error patterns, and contributing fixes that prevent the same issues from recurring.</li>
<li><b>What's the growth trajectory for this position?</b><br>
The EDI Specialist role provides a strong pathway for growth within Operations. Associates who develop deep transaction knowledge and a track record for clean documentation and cross-team collaboration move into senior specialist or supervisor roles. From there, the path opens toward Operations leadership or technical project work with Trading Partners and Payers.</li>
</ul>
<p><b>What You'll Be Doing as an EDI Specialist</b></p>
<ul>
<li>Provide operational support to production practices and issues and suggest areas for improvement.</li>
<li>Monitor, review, troubleshoot, and correct EDI issues and make necessary changes to prevent the same issues from reoccurring.</li>
<li>Perform tests on production applications and prepare recovery procedures for applications.</li>
<li>Coordinate with IT groups and external vendors to ensure effective services for reliability.</li>
<li>Analyze business processes and ensure compliance with controlled processes according to established protocols.
</li><li>Monitor alerts and escalate issues for procedures and systems.</li>
<li>Assist as needed with training guides and supporting other team members.</li>
<li>Develop and maintain professional relationships with clients, vendors, and other department members.</li>
<li>Collaborate as needed with other internal departments including, but not limited to, Engineering, Sales, Client Support, Payer Relations, Trading Partners, and Channel Partners.</li>
<li>Proactively provide timely communications regarding updates, issues, and resolutions.</li>
<li>Maintain accurate support tickets, documentation, and follow-up.
</li><li>Security is everyone's job. Look out for, and report, anything that is suspicious or just doesn't seem correct.</li>
<li>Live DentalXChange's company values:
<ul><li><b>Actively Care</b>: DentalXChange Associates actively care. They care deeply about the impact they have on other associates, clients, partners, and DXC's results. They are empathetic, which allows them to excel at interpersonal relationships and making others feel important.</li>
<li><b>Try Hard</b>: DentalXChange Associates try hard. They get energy from doing good work, not just showing up. They are focused on impact and outcomes, not just finishing. They like to learn, are willing to help, and love challenges.</li>
<li><b>Be Humble</b>: DentalXChange Associates are humble. They lack excessive ego or concerns about status. They are quick to point out the contributions of others and slow to seek recognition for their own. They share credit, emphasize team over self, and define success collectively rather than individually.</li>
<li><b>Feedback is a Gift: </b>DentalXChange Associates view feedback as a gift, an opportunity for growth. They actively seek feedback to improve DXC, their teams, and themselves. They offer feedback generously and thoughtfully, always with respect and the intent to help others. They embrace feedback, welcoming a new viewpoint or idea, with the understanding it is for the greater good of the company and rooted in trusted relationships.</li>
</ul></li><li>Exhibits exceptional internal and external customer service with all persons with whom you work.</li>
<li>Other duties as assigned.</li>
</ul>
<p><b>What You'll Bring to the Team as an EDI Specialist</b></p>
<ul>
<li>1 year of related experience is preferred.</li>
<li>Basic knowledge of EDI transaction types preferred (X12 837D, 270/271, 835, XML, etc.).</li>
<li>Basic knowledge of with the following:
<ul><li>Microsoft SQL Server management Studio</li>
<li>UltraEdit and/or NotePad ++</li>
<li>CuteFTP -file transfer program</li>
<li>Microsoft Office: Excel, Outlook</li>
<li>AI tools: Claude, Copilot, etc.</li>
</ul></li><li>Ability to quickly gain a solid understanding of DentalXChange processes and applications.</li>
<li>Strong verbal and written communication and interpersonal skills.</li>
<li>Proficient in all (or list which ones) MS Office applications and use of the internet.</li>
<li>Ability to successfully multitask with accuracy in a fast-paced environment.</li>
<li>Working knowledge of technical and procedural aspects and functions.</li>
<li>Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.</li></ul><br>
<p></p>
<p>
Pay Range: $20.00 - $23.00 per hour DOE.</p><p></p><div><p><b><br>
What We Offer</b></p>
<ul>
<li>Challenging and rewarding career opportunities with room for growth as we grow!</li>
<li>Medical, dental, and vision benefits &ndash; eligible first of the month after start date</li>
<li>Unlimited PTO</li>
<li>Paid time off for sick, jury duty, bereavement</li>
<li>10 company paid holidays</li>
<li>401k with company match</li>
<li>Health Advocate</li>
<li>Healthcare and dependent care flexible spending accounts</li>
<li>Friendly co-workers and a positive culture!</li>
</ul>
<p>EDI Health Group dba DentalXChange understands the importance of privacy and takes seriously the need to protect job applicants' personal information. Applicants should be aware that we collect and use personal information in accordance with the California Consumer Privacy Act (CCPA). For more details on how we handle your information and your rights under the CCPA, please visit our Privacy Policy.</p>
<p>
DentalXChange is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. The more inclusive we are, the better our work will be.</p></div></div><p></p>

EDI Specialist

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