appraisal manager

ServiceLink

<div>Overview:
<div><b>
JOB SUMMARY</b></div><div></div><div><br>
 Appraisal Operations, Client/Vendor Representative is responsible for facilitating appraisal valuation orders under the direction of the Manager, using systems and procedures to manage vendors with quality and efficiency consistent with established Company guidelines for quality and service and in accordance with Company policies and procedures as well as all state, federal and industry regulations and guidelines that apply to AMCs and independent appraisers. The Client/Vendor Representative is also responsible for facilitating strong communication with client(s), analyzing requests under the direction of the Manager Appraisal Client Operations. The Client/Vendor Representative will be monitored for ongoing results consistent with established Company standards for quality and service, as well as client defined SLA.
</div>Responsibilities:
<div><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></div><ul><li>
Review daily all assigned Work in Progress (WIP) and utilize to ensure completion of tasks consistent with established Company standards for quality and service. Update are but not limited to: Order assignment, Order Scheduling, Order Scheduled/Order Delayed, Report Expected Delivery Date.</li><li>
Meet client SLA and quality standards as set by Company.</li><li>
Maintain to the highest levels of customer service to ensure client/vendor retention by taking direct action on issues and engaging the management when needed</li><li>
Maintain open communication with team members, vendors, other departments, and management</li><li>
Maintain a positive, professional business relationship with client and internal staff, and vendors.</li><li>
Follow through with established daily goals (work in progress) including assignment of new orders and updating the orders in progress.
</li><li>Maintain an understanding of and full compliance with Appraiser Independence and regulatory standards</li><li>
Maintain an understanding of USPAP and real estate terminology as it applies to working with independent appraisers and adhere to same</li><li>
Provide suggestions to management in order to assist team with resolving daily operational issues.
</li><li>Attend regular department meetings
</li><li>Communicate with management on department challenges and successes</li><li>
Review, analyze and communicate with client on all requests, issues or concerns raised by client through phone call or email communication</li><li>
Communicate with the other teams in the Appraisal Department on day to day operations, identifying any issues and making suggestions to improve processes and deliver orders to client consistent with established Company standards for quality and service and within client defined SLA</li><li>
Ability to listen to a problem and then provide a resolution.</li><li>
Follow appropriate escalation paths
</li><li>All other duties as assigned</li></ul>
Qualifications:
<div><b>
MINIMUM QUALIFICATIONS
</b></div><ul><li>High school diploma or equivalent
</li><li>Basic reading, writing, and arithmetic skills
</li><li>Ability to type 45 wpm</li><li>
Minimum of 1 year experience appraisal operations or vendor management with an AMC, real estate or mortgage banking organizati</li><li>
Good organizational skills, ability to handle multiple tasks simultaneously</li><li>
Problem solving, analytical and negotiation skills</li><li>
Ability to maintain a professional relationship with clients and internal staff
</li><li>Demonstrated ability to work within a team to ensure client satisfaction consistent with established Company standards for quality and service, as well as customer defined Service Level Agreements</li><li>
Effective communication skills, both oral and written</li><li>
Knowledge of office processes, procedures, and technology including personal computers and Microsoft Outlook, Word and Excel</li><li>
Highly motivated
</li><li>Ability to work with minimal supervision
</li><li>Willingness to work a flexible schedule</li></ul></div>

NationalLink Representative, Appraisal Client/Vendor Operations

State of Florida

<div><p>Requisition No: 872729</p>
<p>
Agency: Department of Transportation</p>
<p>
Working Title: SENIOR APPRAISER - 55000987</p>
<p>
 Pay Plan: Career Service</p>
<p>
Position Number: 55000987</p>
<p>
Salary: $78,000.00-$84,359.60</p>
<p>
Posting Closing Date: 04/26/2026</p>
<p><b>
Total Compensation Estimator </b><b>Tool</b></p><div><b>
STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION</b></div>
<div><b>
JOB POSTING DESCRIPTION</b></div>
<div><b>
976 / Office of Right of Way</b></div>
<div><b>
ANTICIPATED OPEN COMPETITIVE</b></div>
<div><b>
CAREER SERVICE</b></div>
<div><b>
FULL-TIME</b></div><br>
<p></p>
<div><b>
CONTACT PERSON: Donna Hartsfield</b></div>
<div><b>
CONTACT PHONE NUMBER: 850-414-4560</b></div>
<div><b>
CONTACT EMAIL ADDRESS donna.hartsfield@dot.state.fl.us</b></div>
<div><b>
HIRING SALARY RANGE: $ 3,000.00 - $ 3,244.58 /biweekly range</b></div><br>
<p><b>
</b></p><p><i>Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.</i></p>
<p>
To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.</p>
<p>
Candidates must be United States (U.S.) citizens or lawfully authorized alien workers. Visa sponsorship is not available.</p>
<p><b>
Our Mission</b></p>
<p>
The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state&rsquo;s economic competitiveness, prioritizes Florida&rsquo;s environment and natural resources, and preserves the quality of life and connectedness of the state&rsquo;s communities.</p>
<p><b>
Our Vision</b></p>
<p>
As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.</p>
<p><b>
The Work You Will Do:</b></p>
<p>
Senior Appraiser, Engineering &amp; Operations, Office of Right of Way, Appraisal Section</p>
<p>
This position supports the agency&rsquo;s mission by performing quality reviews of eminent domain real estate appraisal reports for quality assurance purposes. This role also involves completing appraisal reports for internal use. Responsibilities include reviewing real estate appraisal reports, evaluating right-of-way cost estimates, performing quality assurance reviews of District Right of Way valuations, and leading Cost Estimate and Appraisal training for the Right of Way Training Program and Continuing Education for existing staff and consultant appraisers.</p>
<p><b>
The Difference You Will Make:</b></p>
<p>
Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.</p>
<p><b>
 </b><b>How You Will Grow:</b></p>
<p>
FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency&rsquo;s learning management system, you have access to hundreds of computer-based training and instructor-led courses.
 </p><p><b>Where You Will Work:</b></p>
<p>
Engineering &amp; Operations, Office of Right of Way, 605 Suwannee Street, Tallahassee, FL 32399-0450</p>
<p><b>
Annual Salary Range:</b><b>
</b></p><p>$ 78,000.00 - $84,359.60
</p><p><b>Your Specific Responsibilities:</b></p>
<p>
Assist with development and implementation of laws, rules, policies and procedures, user manuals and guidance documents pertaining to Appraisal, Appraisal Review and Cost Estimating. Assist in directing and participating in the development and presentation of training for the Right of Way Training Program and other training opportunities as appropriate. Monitor valuation services reports. Provide technical assistance to stakeholders. Attends and participates in meetings, conferences, legal proceedings, or testimonies to provide expert advice or counsel to participants. Assist in directing the development and implementation of a Quality Assurance Program. Ensure that Districts quality control systems are in place and working effectively.</p>
<p><b>
The Successful Candidate will have the following required Knowledge, Skills, and Abilities:</b><b>
</b></p><div><b>Knowledge of:</b></div>
<ul>
<li>Department policies and procedures, state laws, federal rules and regulations relative to appraisal.</li></ul><br>
<div></div>
<div><b>
Skills in:</b></div>
<ul>
<li>In developing, planning, and participating in the Quality Assurance program for appraisal.
</li><li>Microsoft Word, Excel, and PowerPoint.</li></ul><br>
<div></div>
<div><b>
Ability to:</b></div>
<ul>
<li>Assist in development of training plans and administer training relative to appraisal, appraisal review and cost estimating for the Right of Way Training Program and other training opportunities as appropriate.</li>
<li>Communicate effectively both orally and in writing.
</li><li>Work productively and professionally with others to accomplish goals.
</li><li>Analyze and interpret data.
</li><li>Research and solve problems.</li>
</ul>
<div><b>Other Job-Related Requirements:</b></div><br>
<div></div>
<ul>
<li><b>This position will be required to respond before, during and following emergency situations</b>.</li></ul><br>
<div></div>
<p><b>
Minimum Qualifications</b></p>
<ul>
<li>Six (6) years of relevant professional or technical experience and a high school diploma or its equivalent. Post-secondary education can substitute for the required experience one year-to-year basis.</li></ul><br>
<p></p>
<p>
The State&rsquo;s total compensation package for employees features a highly competitive set of employee benefits including:</p><br>
<p></p>
<div>
<div><div><div><ul><li>Health insurance (over 90% employer paid</li>
<li>$25,000 life insurance policy (100% employer paid)</li>
<li>Dental, vision and supplemental insurances State of Florida retirement package 10 paid holidays a year</li>
</ul>
</div><div><ul><li>Generous vacation and sick leave</li>
<li>Career advancement opportunities</li>
<li>Tuition waiver for public college courses</li>
<li>A variety of training opportunities</li>
<li>Employee Assistance Program (EAP)</li>
</ul>
</div></div><br>
</div></div><p>For additional benefit information available to State of Florida employees, visit:<b><i> </i></b><b>https://www.mybenefits.myflorida.com/</b></p><br>
<p></p>
<p><b>
SPECIAL REQUIREMENTS: </b>You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.</p>
<p><b>
 THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES</b>. If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans&rsquo; Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.</p>
<p><b>
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. </b>In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation&rsquo;s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodation to individuals with disabilities may be provided. Please contact the Florida Department of Transportation&rsquo;s Human Resources Office at (850) 414-5300 for assistance.</p><p></p><p><br>
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.</p>
<p>
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.</p>
<p><b>
VETERANS&rsquo; PREFERENCE. </b>Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans&rsquo; Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans&rsquo; Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans&rsquo; Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.</p></div>

SENIOR APPRAISER

Citizens

<div><div><p><b>Description</b></p><p><b>
Appraisal Analyst II &ndash; Alternative Collateral Products</b></p><p><b>
Position Overview</b></p><p>
The Appraisal Analyst II &ndash; The Alternative Collateral Product Reviewer is a key contributor within the Collateral Risk Management (CRM) team and is responsible for reviewing and rendering decisions on <b>non‑traditional and alternative valuation products</b> used in residential mortgage lending. This role supports safe and sound lending by evaluating the adequacy, appropriateness, and risk implications of alternative collateral documentation in accordance with internal policy and investor guidelines.</p><p>
The analyst applies independent judgment within delegated authority and partners closely with underwriting, pipeline management, and business partners to ensure collateral decisions are well‑supported, consistently applied, and aligned with risk appetite.</p><p><b>
Primary Responsibilities</b></p><ul><li>
Perform <b>moderately complex reviews</b> of alternative collateral products, which may include but are not limited to:<ul><li>
Property Data Reports (PDR)</li><li>
Property Data Collect products (PDC)</li><li>
Hybrid appraisals</li><li>
Desktop appraisals</li><li>
Evaluations and other policy‑approved alternative valuations</li></ul></li><li>
Review alternative collateral documentation for compliance with:<ul><li>
Bank collateral policy</li><li>
Fannie Mae and Freddie Mac guidelines</li><li>
Applicable regulatory and supervisory guidance</li></ul></li><li>
Assess whether the selected collateral product is <b>appropriate for the transaction type, risk profile, and loan purpose</b>.</li><li>
Analyze data integrity, property characteristics, market context, and valuation conclusions to determine whether collateral risk is adequately addressed.</li><li>
Identify missing, conflicting, or unsupported information and place clear conditions or revision requests as required.</li><li>
Render collateral decisions within delegated authority:<ul><li>
Accept</li><li>
Condition</li><li>
Escalate to higher‑level review when risk, complexity, or policy exceptions exist</li></ul></li>
<li> risk‑based judgment when alternative collateral results conflict with market data, borrower information, or other file components.</li><li>
Document clear, defensible review notes to support underwriting decisions, audit review, and investor inquiries.</li><li>
Communicate professionally with internal partners, vendors, and collateral operations teams to resolve issues efficiently.</li><li>
Escalate quality concerns, policy gaps, or emerging risk trends to management.</li><li>
Meet or exceed established productivity, quality, and turnaround time expectations.</li><li>
Adhere to all bank policies, regulatory requirements, and internal procedures.</li><li>
Perform other duties as assigned by management.</li></ul><p><b>
Qualifications</b></p><p><b>
Required</b></p><ul><li>
Minimum of <b>2&ndash;4 years</b> of experience in:<ul><li>
Collateral risk review</li><li>
Real Estate Professional</li><li>
Mortgage underwriting with collateral decision authority</li><li>
Valuation review or appraisal operations</li></ul></li><li>
Demonstrated knowledge of:<ul><li>
Alternative collateral products and their appropriate use</li><li>
Fannie Mae and Freddie Mac collateral eligibility requirements</li><li>
Bank collateral policy and risk‑based decisioning</li></ul></li><li>
Strong analytical and critical‑thinking skills with the ability to assess reasonableness and risk without reliance on a traditional appraisal.</li><li>
Ability to clearly document decisions and communicate complex collateral issues.</li><li>
Proven ability to manage an individual pipeline in a production environment.</li></ul><p><b>
Preferred</b></p><ul><li>
Prior experience reviewing alternative valuation products</li><li>
Familiarity with automated valuation tools, risk scoring models, and property data analytics</li><li>
Experience supporting audits, QC reviews, or investor inquiries related to alternative collateral</li></ul><p><b>
Skills &amp; Competencies</b></p><ul><li>
Risk‑focused, independent decision‑making</li><li>
Strong policy interpretation and application skills</li><li>
High attention to detail and consistency</li><li>
Professional, solution‑oriented communication style</li><li>
Ability to manage exceptions and ambiguity</li><li>
Adaptability in a changing collateral and regulatory landscape</li><li>
Commitment to quality, accountability, and continuous improvement</li></ul><p><b>
Working Conditions</b></p><ul><li>
REMOTE</li><li>
Standard business hours; flexibility may be required during peak volumes or pilot initiatives</li></ul><p><i>
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p><p><b>
Equal Employment Opportunity</b></p><p>
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p></div>
<div><h2 class="jobSectionHeader"><b>Background Check</b></h2>
<p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p>
</div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p><br>
<div></div>
</div><div><h2 class="jobSectionHeader"><b>Awards We've Received</b></h2>
<div><div><div>Glassdoor Best Place to Work in Consulting, Finance &amp; Insurance</div>
</div><div><div>The Banker's
<br>
US Bank of the Year</div>
</div><div><div>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</div>
</div><div><div>Disability:IN Best Places to Work for Disability Inclusion</div>
</div><div><div>Human Rights Campaign Corporate Equality Index 100 Award</div></div></div></div></div><p></p>

Appraisal Analyst II

City of Oxnard

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Under general supervision of the Chief Appraiser, assists the appraisal department in preparation for the appeals process; proofs the appraiser&rsquo;s data entry into the Computer-Assisted Mass Appraisal (CAMA) System and verifies property records are accurate, equitable, and in compliance with state and federal regulations
 <br/>
 <br/>
 <strong>
  Education And Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma or GED equivalent and two (2) years of experience in a related field.
  </li>
  <li>
   Valid State of New Mexico Driver's license or able to obtain within six (6) months of employment.
   <br/>
   <br/>
  </li>
 </ul>
 Environmental Factors and Conditions/Physical Requirements
 <br/>
 <br/>
 <ul>
  <li>
   Work is performed in an office environment; may be subject to outdoor weather conditions; may be subject to repetitive motion such as typing, data entry and vision to monitor; may be subject to extended periods of intense concentration in the review of documents and reports.
  </li>
  <li>
   May be subject to bending, reaching, kneeling and lifting in measuring and evaluating property.
  </li>
  <li>
   Work schedule for this position may include working on religious holidays.
  </li>
  <li>
   Utilize, process, and navigate the County&rsquo;s electronic ERP system as necessary and appropriate based on the needs and requirements of this position.
  </li>
  <li>
   Some work duties may be performed &ldquo;remotely&rdquo; outside of County facilities. For remote access you must complete and maintain a current remote work agreement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Essential Job Functions
  <br/>
  <br/>
 </strong>
 <em>
  The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Coordinates work with the Chief Appraiser; assists in logging, tracking, and updating the status of appeals as required. Creates protest hardbound booklets for hearings.
  </li>
  <li>
   Answers the phone and assists property owners with questions and appointment scheduling.
  </li>
  <li>
   Proofs residential, commercial, and personal property appraiser&rsquo;s data entry into CAMA System using field drawings, field worksheets, rendition forms, and notes.
  </li>
  <li>
   Converts/verifies property records into CAMA System.
  </li>
  <li>
   Assists appraisers in the office with preparation of maps, worksheets and other documentation necessary to complete field inspections.
  </li>
  <li>
   Assists appraisers in the field as necessary; measures improvements; takes pictures; reads maps; drives and performs other duties as assigned.
  </li>
  <li>
   Assists in the entry of building permits from both the City of Farmington and the County building inspectors into the CAMA system; may perform field work to locate permits when addresses are unclear.
  </li>
  <li>
   Performs other related duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 We offer a complete benefits package to eligible employees including health care, dental, vision, retirement, deferred compensation plans, life insurance, short-term disability, holidays, vacation, and sick leave.
 <br/>
 <br/>
 To learn more details, visit our benefits page. BENEFITS PAGE
 <br/>
 <br/>
 01
 <br/>
 <br/>
 Please describe your experience using computer programs.
 <br/>
 <br/>
 02
 <br/>
 <br/>
 <strong>
  Please Describe Your Typing Skills And Experience.
  <br/>
  <br/>
 </strong>
 03
 <br/>
 <br/>
 Do you have at least two years of experience working in an office or doing clerical work? If yes, please describe your experience.
 <br/>
 <br/>
 04
 <br/>
 <br/>
 Please describe any experience you have working with appraisers in the field.
 <br/>
 <br/>
 <ul>
  <li>
   Required Question
  </li>
 </ul>
</div>


Appraisal-Appeals Clerk I

NJM Insurance Group

<div><p><b>General Summary:</b> A brief description of the main purpose for this position.</p><p>
The Appraisal Vendor Coordinator oversees and works with NJM shops to ensure processes are followed and customer issues are resolved.</p><p></p><p><b>
Hours:</b></p><ul><li><p>
Monday to Friday- 8AM - 4:15PM</p></li><li><p>
Hybrid opportunity once training is complete</p></li><li><p>
Position can be filled within the West Trenton, Parsippany, or Hammonton NJM office.</p></li></ul><p></p><p><b>
Essential Duties and Responsibilities:</b> Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.</p><ul><li><p>
Serve as a liaison between various General Claims departments on repair processes</p></li><li><p>
Ensure NJM shops complete required processes to keep customers and NJM informed of repair status</p></li><li><p>
Provide updates to customers and Claims staff of status of repair escalations</p></li><li><p>
Document all issues into NJM&rsquo;s Vendor Tracker</p></li><li><p>
Serve as a point of contact for Enterprise Rent-a-Car to monitor rental average for NJM shops</p></li><li><p>
Recover reimbursements from NJM shops due to excess rental or corrective repairs needed</p></li><li><p>
Address all Customer Surveys needing attention involving negative shop performance and/or customer dissatisfaction</p></li><li><p>
Review estimates from NJM Staff and Independent Companies as part of a bi-monthly Audit</p></li><li><p>
Perform Paint &amp; Material calculations to resolve cost issues with shops</p></li><li><p>
Provide monthly report on shops not following required update process</p></li><li><p>
Complete arbitration responses on a monthly basis</p></li></ul><p></p><p><b>
Required Qualifications:</b> Knowledge, skills &amp; abilities, experience, minimum &amp; desired education, certification and/or license requirements.</p><ul><li><p>
Familiar with CCC One Estimating platform</p></li><li><p>
Minimum 3 years repair shop or Auto Appraiser experience</p></li><li><p>
Strong communication skills</p></li><li><p>
Ability to prioritize workload</p></li><li><p>
High School Diploma or GED</p></li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li><p>
Experience with NJM&rsquo;s Vendor Portal</p></li></ul><p></p><p><b>
Compensation:</b> Salary is commensurate with experience and credentials.</p>
Pay Range: $77,698-$90,252<p></p><div><div><div><div><div><div><div><p>
Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.</p></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><p>
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.</p></div></div></div></div></div></div></div></div>

Appraisal Vendor Coordinator

Mercury Insurance Company

<div>Overview: Position Summary:<p></p><p>
If you&rsquo;re passionate about helping people restore their lives when the unexpected happens, and providing the best customer experience, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact.</p><p>
Upon completion of our comprehensive training program, and with ongoing guidance and support, the Appraisal Specialist takes the lead in researching vehicle values and negotiating total loss settlements accurately, efficiently and with excellent customer service.</p><p></p><p><br>
At Mercury, we believe in nurturing growth, making time to have fun, and working together to make great things happen.</p><p><b>
Geo-Salary Information:
</b></p><div><b><i>
An in-person interview may be required during the hiring process</i></b></div><div></div><div><b><br>
State specific pay scales for this role are as follows:</b></div><div><b>
$30,803.47 to 53,968.69</b><b> (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)</b></div><div><b>
$28,003.16 to $49,062.44</b><b> (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)</b></div><div><b>
$25,202.84 to $44,156.20</b><b> (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)</b></div><div><b>
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.</b></div><div></div><b><br>
Responsibilities: Essential Job Functions:</b><p></p><ul><li>Research actual cash value of vehicles by gathering and analyzing current market information to reach an equitable settlement of damages for losses due to theft and collision, while maintaining good customer service and shop relations.</li><li>Confirms title status, researches any customizations, prior damage and condition. Identifies irregularities such as vehicles with salvage titles, grey market vehicles, custom/modified vehicles, and prior damage to determine their true market value.</li><li>Reviews DMV reports and identifies the correct transfer of ownership documents to send to the registered owner, secures lienholder payoff amounts and Letter of Guarantee.</li><li>Negotiates storage fees with body shops and towing yards.</li><li>Responds to written correspondence in a timely and efficient manner. Routes correspondence to Claims Document Processing to obtain correct paperwork when needed.</li><li>Stays updated on current vehicle values, industry and market trends, State licensing, and Company policy and procedures.</li><li>Contacts adjusters to confirm coverage, determine potential limits issues or possible fraudulent activity, and obtains approval to settle property damage.</li><li>Initiates contact with insureds/claimants or their representatives regarding total loss.</li><li>Completes and maintains comprehensive documentation of material damage information for assigned files and submits appropriate reports in a timely manner.</li></ul><p><b>
Qualifications: Education:</b></p><div><br>
</div><div>
Minimum:</div><ul><li>High School Diploma or GED</li><li>You will be required to obtain a Company sponsored Adjuster&rsquo;s license to handle claims, which will include a fingerprint background check, to be secured upon hire.</li></ul><div>
</div><div>
Preferred:</div><ul><li>Associate Degree</li></ul><div>
</div><div><b>
Experience:</b></div><div>
</div><div>
Minimum:</div><ul><li>Experience with Total Loss handling or customer service experience.</li></ul><div>
</div><div>
Preferred:</div><ul><li>6+ months related experience.</li><li>Experience with handling high call volume in a professional call center.</li></ul><div>
</div><div><b>
Skills &amp; Abilities:</b></div><div>
</div><div>
Minimum:</div><ul><li>Solid comprehension of basic principles and practices of Company policies and procedures upon completion of formal and informal Claims Training.</li><li>Ability to muti-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work products to expedite a claims resolution.</li><li>Has a passion for serving customers in their time of need.</li><li>Possesses advanced written and verbal communication skills to professionally represent the Company in multi-channel correspondence with internal and external customers.</li><li>Ability to facilitate engagement to maintain high morale and ensure employee retention.</li><li>Collaborates well with others. We are one team with a common goal.</li><li>Ability to build rapport utilizing emotional intelligence.</li><li>Views conflict resolution as an opportunity.</li><li>Has self-motivation and accountability while working remotely.</li><li>Demonstrated proficiency with MS Office products (Outlook, Word, Teams) and claims related software.</li><li>Must have dedicated workspace that is free from distractions.</li></ul><div>
</div><div>
Preferred:</div><ul><li>Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology.</li><li>Takes ownership of any process they can improve.</li><li>Assumes positive intent in all interactions.</li><li>Seeks growth within and beyond this role.</li></ul>
Physical Requirements:
<div>
Continuously (66%-100%):<br>
<ul><li>Must be able to maintain a sedentary position for extended periods.</li><li>Must be able to communicate (electronically and telephonically) with team members, customers, and external parties.</li><li>Must be able to operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods of time.</li><li>Must be able to access and operate Company computer system, including preparing documents, entering data into computer system, and reading documents from a computer database or email system.</li></ul>
Occasionally (Up to 33%):<br>
<ul><li>Must be able to bend, stoop, reach, climb, and/or stand to access files, documents, and other equipment.</li><li>Must be able to grasp, open, and close drawers, filing cabinets, and other equipment.</li></ul></div>
About the Company:
<div><b><i>
Why choose a career at Mercury?</i></b></div><div>
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can&rsquo;t imagine a world without it.</div><div>
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.</div><div>
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.</div><div></div><div><br>
Learn more about us here: https://www.mercuryinsurance.com/about/careers</div>
Perks and Benefits:
<div><b><i>
We offer many great benefits, including:</i></b></div><ul><li>
Competitive compensation</li><li>
Flexibility to work from anywhere in the United States for most positions</li><li>
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)</li><li>
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)</li><li>
Medical, dental, vision, life, and pet insurance</li><li>
401 (k) retirement savings plan with company match</li><li>
Engaging work environment</li><li>
Promotional opportunities</li><li>
Education assistance</li><li>
Professional and personal development opportunities</li><li>
Company recognition program</li><li>
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more</li></ul><div>
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.</div>
Pay Range: USD $32,363.00 - USD $56,701.00 /Yr.</div>

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