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operations manager

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account manager

area manager aesop dubai

Seddiqi Holding

<div>
 
 Seddiqi Holding is a Family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business includes Ahmed Seddiqi, Seddiqi Properties, Swiss Watch Services and Mizzen.
 
 
 
 
 
 We are looking for an experienced and enthusiastic
 
 Area Manager with beauty background
 
 , who will grow the brand, ensure the delivery of exceptional operational, commercial, and customer service standards throughout multiple boutiques, drive sales through the performance and development of Boutique Managers and the Sales Team, and support the strategic expansion into Qatar and Kuwait, assuming responsibility for the successful establishment and ongoing operation management of these new markets.
 
 
 
 
 
 
 Brand - Aesop
 
 
 
 
 Location - Dubai
 
 (with frequent travel to Kuwait, Qatar)
 
 
 
 
 
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 Sales Management
 
 
 <ul>
 <li>
 Develop strategies for the assigned location and individual boutiques in collaboration with Boutique Managers to increase boutique traffic; optimize profitability; develop high potential customers; Promote brand awareness, establish market/boutique presence, and capture competitive market share and monitor the implementation of these strategies within the location.
 </li>
 <li>
 Lead the Boutique Managers to drive and maximize sales performance of the boutiques, consistently achieving the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.
 </li>
 <li>
 Analyze the monthly performance of the boutiques within the assigned location, reporting current business trends to cover every aspect of the portfolio of boutiques and competitor performance to ensure an increase in market share.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience
 
 
 <ul>
 <li>
 Coordinates with principals to provide brand training tools and guidelines to the sales team to help ensure brand integrity, consistency, and compliance.
 </li>
 <li>
 Responsible for ensuring alignment across all assigned markets including operational standards, visual merchandising, marketing initiatives, and customer experience to ensure consistency and excellence across locations.
 </li>
 <li>
 Works with the respective Boutique Managers to ensure that all boutiques within the location deliver an exceptional customer service experience and create memorable moments by exceeding expectations, building meaningful and lasting customer relationships and increasing and retain customer loyalty
 </li>
 <li>
 Monitor the relationships with influencers and VICs during their visits to the boutiques and feedback to key stakeholders
 </li>
 <li>
 Resolves customer complaints when escalated from Boutique Managers and responds with corrective plans in a timely manner.
 </li>
 <li>
 Lead and support Company driven local events and product launches, ensuring customer attendance and sales results are met.
 </li>
 <li>
 Conduct regular market visits to Shop-in-Shop locations and ensure proper brand exposure and overall alignment with brand guidelines, identify opportunities for improvement to strengthen brand presence.
 </li>
 </ul>
 
 
 
 
 
 Inventory Management
 
 
 
 
 
 <ul>
 <li>
 Consolidates &amp; analyzes sales reports on monthly basis, liaises with the Head of Retail to maximize stock potential and devises action plans with corrective measures.
 </li>
 <li>
 Analyzes current and future customer requirements by consolidating reports on product performance, buying trends and customer needs and provides input to the brand management team and Retail Management team.
 </li>
 </ul>
 
 
 
 
 
 Operation Management
 
 
 
 
 
 <ul>
 <li>
 Act as the subject matter expert on retail SOPs and company processes, educate and guide Boutique Managers to ensure common understanding and compliance.
 </li>
 <li>
 Responsible for the operational planning, coordination, and execution of new store openings, ensuring all locations are launched in alignment with brand standards, timelines, and business objectives.
 </li>
 <li>
 Recommend to the Head of Retail process improvements to Retail SOPs to increase efficiency and compliance.
 </li>
 <li>
 Conducts regular audits in all boutiques to ensure SOPs and standards are being implemented consistently.
 </li>
 <li>
 Ensures adherence to compliance requirements in all areas of operational activity, to all Company policies &amp; procedures, controls &ndash; mainly in relation to Health &amp; Safety, Audit Compliance, Loss Prevention, Security, Maintenance, and cash.
 </li>
 <li>
 Work with cross-functional teams in HQ like human resources, IT, procurement, logistics, retail projects, facility management, security, etc.to support the boutique's operations.
 </li>
 <li>
 Act as the custodian of incident management and ensure operational incidents are reported through the appropriate channels and is followed through for final resolution and appropriate action in coordination with relevant stakeholders
 </li>
 </ul>
 
 
 
 
 
 People Management
 
 
 <ul>
 <li>
 Monitors and ensures effective allocation of staff resources and scheduling across different locations to drive sales and provide excellent customer service.
 </li>
 <li>
 Create and maintain a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
 </li>
 <li>
 Works with the Boutique Managers to develop effective communication channels, monitor the implementation of daily boutique briefings, and communicate current business trends and relevant brand updates.
 </li>
 <li>
 Provide ongoing training and development to the Boutique Managers in relevant areas.
 </li>
 <li>
 Set retail KPIs, in coordination with the Head of Retail and cascade them to the team. Monitor teams&rsquo; performance against KPIs. Jointly with HR and boutique managers, ensure that trends of underperformance are formally addressed with clear and documented performance improvement plans.
 </li>
 <li>
 Work with the Boutique Managers to identify team members with potential for development and growth and work closely with HR on practical development plans.
 </li>
 <li>
 Model the brand image through grooming standards per the AS&amp;S grooming standards.
 </li>
 <li>
 Conduct monthly sessions with Boutique Managers to review performance and provide constructive, timely feedback.
 </li>
 <li>
 Ensure the integration and training of new joiners and the completion of the necessary reviews as per company guidelines.
 </li>
 <li>
 Work with the boutique managers and HRBP on all employee relations matters. Ensure employee-related incidents are reported in a timely manner for investigation and resolution.
 </li>
 </ul>
 
 
 
 
 
 In order to be successful in this role, you should have:
 
 
 <ul>
 <li>
 5+ years job related experience in beauty retail.
 </li>
 <li>
 Previous experience in Kuwait on the similar role is mandatory.
 </li>
 <li>
 Bachelor's degree or equivalent in Business, Marketing or any other related field.
 </li>
 <li>
 Extensive knowledge of Luxury beauty market trends and best practices.
 </li>
 <li>
 Previous experience in building, motivating and coaching large retail teams.
 </li>
 <li>
 Strong project management skills with ability to follow through and prioritize.
 </li>
 <li>
 Willing to travel frequently across assigned markets.
 </li>
 <li>
 Extensive knowledge of Retail SOPs and best practices.
 </li>
 <li>
 Understanding of UAE, Qatar and Kuwait market.
 </li>
 <li>
 Excellent Communication skills.
 </li>
 <li>
 Fluent in English, Arabic is preferred.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 
 
 
 
 As the GCC's key player in luxury retail, we will provide you with an outstanding working environment, exciting career opportunities, along with competitive compensation schemes, a top tier health insurance plan, and exclusive employee discounts.
 
 
 
 
 
 The key to our success is the team that works here - and we reward and celebrate success,
 
 
 
 
 
 
 What&rsquo;s next?
 
 
 
 
 
 
 If you&rsquo;re proud of your past successes, but your future excites you more then let us be a part of your future - Apply Now!
 
 
 
 
 
 
 
 NOTE -
 
 
 
 Only shortlisted applicants will be contacted. Please accept our utmost appreciation for your interest in joining Seddiqi Holding.
 
 
 
 
</div>

Area manager - Aesop - Dubai

Americana Restaurants

<div>
 
 
 Job Purpose:
 
 
 
 To manage, lead and support an area team, and to deliver against the key business indicators as laid out in the Annual Operating Plan
 
 
 and measured against Balance Scorecard targets in the 4 main areas:
 
 
 Teams, Sales, Profit, Customer and Restaurant Excellence.
 
 
 
 
 
 
 Scope:
 
 
 
 No. of Restaurants from 10-12 Restaurants.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Planning &amp; Organizing
 
 
 <ul>
 <li>
 Works with RMs to develop restaurant-specific Annual Operating Plans and communicate to the team.
 </li>
 <li>
 Sets with the RMs the monthly restaurant business plan and review monthly.
 </li>
 </ul>
 
 
 
 
 
 Sales and Financial Excellence
 
 
 <ul>
 <li>
 Ensures complete and timely execution of corporate &amp; local marketing programs.
 </li>
 <li>
 Monitor competitors&rsquo; activities and coordinate with operation and marketing managers to keep ahead of competition.
 </li>
 <li>
 Keep his RGMs informed of any competitive activity.
 </li>
 <li>
 Support the implementation of the marketing plan.
 </li>
 <li>
 Support new products launch.
 </li>
 <li>
 Audits cash handling procedures to ensure deposits, receipts for cash, change fund, deletes and paid outs are handled
 </li>
 <li>
 appropriately.
 </li>
 <li>
 Analyze the operations / P&amp;L to determine deviation from standards and coach the concerned RGM to take corrective measures.
 </li>
 <li>
 Monitors the operations effectiveness through the Pace Setter.
 </li>
 <li>
 Analyzes sales, labor, inventory and controllable on a continual basis and coaches RGMs to take specific corrective action to meet or achieve margin and sales growth targets.
 </li>
 <li>
 Coaches and assists RGMs in controlling product, labor, and other controllable expenses in conjunction with the Regional Operations Manager.
 </li>
 <li>
 Approves operating expenditures with guidelines for other controllable and inventory.
 </li>
 <li>
 Ensures that required audits and controls are in place.
 </li>
 </ul>
 
 
 
 
 
 Restaurant Excellence
 
 
 <ul>
 <li>
 Sets customer service standards for the area and drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards.
 </li>
 <li>
 Tracks, analyzes, and identifies root cause of customer complaints and leads management team to implement systematic solutions.
 </li>
 <li>
 Works with RMs to develop R&amp;R plan and lead the R&amp;R activities in his area.
 </li>
 <li>
 Monitors the effectiveness of restaurants operations through KPIs and provide constructive feedback &amp; support.
 </li>
 <li>
 Ensure that all restaurants under his/her supervision can achieve GES/ROCC objectives as per planned.
 </li>
 <li>
 Ensure understanding and awareness of safe &amp; security procedures.
 </li>
 <li>
 Make sure all restaurant managers under his/her supervision are fully aware of any changes happened in the operations or any new products.
 </li>
 <li>
 Ensure that all the business skills in place i.e. One klick, Aloha and Crunch time.
 </li>
 <li>
 Follow up on the periodic maintenance schedule.
 </li>
 <li>
 Oversees prompt and appropriate resolution of all complaints (health inspections, labor office inspections, etc.) within the area and inform the operation manager of serious matters and other issues that may result in legal action.
 </li>
 <li>
 Ensures that Customer Mania mindset is embedded in each restaurant and the RGM sets the example in these areas.
 </li>
 <li>
 Monitors and implements programs to improve order accuracy, speed of service, courtesy, and cleanliness.
 </li>
 <li>
 Coaches and models team involvement in problem solving to improve customer satisfaction.
 </li>
 <li>
 Identifies and implements process improvements that drive customer satisfaction and profitability in conjunction with the Regional Operation Manager.
 </li>
 <li>
 Ensure best practices are shared.
 </li>
 </ul>
 
 
 
 
 
 Teamwork
 
 
 <ul>
 <li>
 Working on the outcomes of the EES within his area by coordination with his/her RGMs, analyses, determine corrective action plan, share the outcomes with the Ops manager.
 </li>
 <li>
 Provides input in training needs and training effectiveness.
 </li>
 <li>
 Identifies &amp; develops HIPO&rsquo;s.
 </li>
 <li>
 Enforce and support all training &amp; development plans for all staff under his/her supervision.
 </li>
 <li>
 Evaluate performance of restaurant management in his area against established targets, implementation plan to improve performance.
 </li>
 <li>
 Ensure that restaurant teams understand &amp; apply the safety procedures.
 </li>
 <li>
 Investigate labor problems in his area and consult with operation and HRD manager for serious problems/complaints.
 </li>
 <li>
 Ensures quality performance appraisals (CPI - OPR), individual development plans, bench planning.
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Minimum university degree, Tourism &amp; Hotels Management or Business Administration is highly preferable.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum of 5-6 years overall experience, with emphasis on operations in a retail and/or consumer orientated service industry, preferably in multi-outlet food/qsr.
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Skills:
 
 
 <ul>
 <li>
 Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
 </li>
 <li>
 Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.
 </li>
 <li>
 Language skills: fluent Arabic and English (Oral/Written)
 </li>
 <li>
 IT Skills: Excellent MS Office.
 </li>
 <li>
 Creative and initiative, Communication &amp; Presentation skills
 </li>
 </ul>
</div>

Area Coach - Krispy Kreme

Burgan Bank

<div>
 
 
 
 Position: Assistant Manager- Integration Systems
 
 
 
 
 
 
 Group: Information Technology
 
 
 
 
 
 
 
 
 Primary Job Purpose
 
 
 
 The Assistant Manager- Integration Systems has the responsibility to supervise, execute, coordinate, monitor, and support the related day-to-day activities in an efficient and effective manner, and ensure the security, resilience, scalability and correctness of operation of the various systems within the area of responsibility, to help achieve the Bank's strategic business objectives while helping to maintain compliance to laws, policies and regulations.
 
 
 The job holder must therefore have solid skills, knowledge and understanding of the related technologies and solutions together with their implications, and is expected to analyse, address, track and successfully resolve requests and issues within the area of responsibility, and help to ensure the implemented solutions meet the service quality, security and performance benchmarks, and that the delivery is on time and within budget.
 
 
 
 
 
 
 Job Roles &amp; Responsibilities:
 
 
 
 
 Strategy, Planning and Management
 
 
 
 
 Planning and Management
 
 
 <ul>
 <li>
 Ensure effective planning to achieve the strategic objectives of the unit, and maintain cost effective mode of operation in area of responsibility.
 </li>
 </ul>
 
 
 Operations, Review and Reporting
 
 
 
 
 
 
 Understanding
 
 
 
 
 <ul>
 <li>
 Maintain updated knowledge of rules, regulations and standards in the field and related matters of interest to the department
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Fieldwork
 
 
 
 
 <ul>
 <li>
 Provide technical and functional support to the systems within the area of responsibility, both directly and through team members and suppliers.
 </li>
 <li>
 Maintain the security and resilience of systems within the area of responsibility, as per the Bank&rsquo;s policies, procedures and regulatory requirements.
 </li>
 <li>
 Analyse, diagnose and troubleshoot issues and deploy required detective, corrective and preventive measures (fixes, patches, upgrades, etc.).
 </li>
 <li>
 Maintain effective procedures (backup, restoration, configuration, tuning, etc.), ensuring compliance with leading practices and quality standards.
 </li>
 <li>
 Participate in initiative analysis, study requirements, research and document possible suitable configurations, solutions and vendors
 </li>
 <li>
 Contribute to and support planned and ongoing projects, ensuring alignment with relevant strategies and objectives, policies and regulations
 </li>
 <li>
 Manage system resources and participate in capacity planning and maintenance activities, ensuring adequate sizing for optimal performance.
 </li>
 <li>
 Perform product research in related areas and advise IT management with the identified improvement opportunities.
 </li>
 </ul>
 
 
 
 
 Review and Monitoring
 
 
 
 
 <ul>
 <li>
 Monitor adherence and compliance to policies, procedures and frameworks and ensure the implementation of corrective actions to reduce Risk
 </li>
 <li>
 Monitor SLAs and team KPIs to ensure planned targets are being met, that IT services are delivered accordingly, and analyse/report deviations
 </li>
 </ul>
 
 
 
 
 Reporting
 
 
 
 
 <ul>
 <li>
 Generate and circulate scheduled periodic and requested ad-hoc reports ensuring their accuracy and timely delivery
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Stakeholder Management
 
 
 
 
 Internal Interactions
 
 
 <ul>
 <li>
 Participate in the various cross-functional committees/team discussions for multiple purposes to achieve optimal service efficiency
 </li>
 <li>
 Continuously coordinate and collaborate with IT teams, as well as wider business and control units for effective and efficient system support
 </li>
 </ul>
 
 
 External Representation
 
 
 <ul>
 <li>
 Maintain continuous interaction, coordination and collaboration with relevant external System and Service Suppliers
 </li>
 </ul>
 
 
 
 
 
 Job Specifications
 
 
 
 
 
 E
 
 ducational Qualification(s)
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent in a related field
 </li>
 </ul>
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 6 years of relevant technical work experience in a Bank or Financial Institution
 </li>
 <li>
 Strong analytical, technical, interpersonal and communication skills
 </li>
 <li>
 Knowledge of business operations, system requirements, and IT processes development in a bank or a financial institution is required.
 </li>
 </ul>
 
 
 
 Certification(s)
 
 
 
 <ul>
 <li>
 Middleware systems
 </li>
 <li>
 Workflow solutions
 </li>
 </ul>
 
 
 
 Language(s) known
 
 
 
 <ul>
 <li>
 English (Proficient)
 </li>
 <li>
 Arabic (Proficient)
 </li>
 </ul>
 
 
</div>

Assistant Manager- Integration Systems

Alghanim Industries

<div>
 Job description:
 
 
 Job Summary
 
 The Area Manager drives the efficient and profitable operation of the assigned Costa Stores. Ensures the Costa experience is consistently delivered to all customers, store teams are positively led and empowered, and quality store operations are maintained and sales targets are reached or exceeded. Ensures efficient and timely rollout of systems, procedures and programs. Responsible for 15 to 18 stores.
 
 Job Responsibilities
 <ul>
 <li>
 Works with stores&rsquo; managers to identify opportunities to increase sales and maximize efficiencies, staff costs, inventories
 </li>
 <li>
 Mentors daily, weekly and monthly/ quarterly financial performance, and ensures cash handling and banking is carried out in compliance with company policies and procedures
 </li>
 <li>
 Assists Line Manager in reviews and budgets
 </li>
 <li>
 Assists in selecting competent team members
 </li>
 <li>
 Supports, participates in training and develops staff for future potential
 </li>
 <li>
 Manages employee issues and disciplinary matters
 </li>
 <li>
 Ensures all brand standards, policies and procedures are communicated to team members and are complied with
 </li>
 <li>
 Checks quality of service, coffee and food excellence
 </li>
 <li>
 Utilizes customer feedback to lead stores in identifying gaps and executing improvements
 </li>
 <li>
 Ensures all stores appearances and equipment are maintained to brand standards, local regulations and all brand required reports and documents are completed accurately and delivered on time
 </li>
 <li>
 Contributes to Costa success by leading stores&rsquo; operations within his area, customarily exercise discretion in managing the overall experience of the stores
 </li>
 <li>
 Develops store management talent; workforce management, manpower decisions, customer satisfaction and product quality and financial performance
 </li>
 <li>
 Develops talent and identifies training needs through coaching and mentoring
 </li>
 <li>
 Works with the Training Manager to ensure training needs are addressed
 </li>
 <li>
 Ensures a succession plan is in place to meet future manpower requirement
 </li>
 <li>
 Involved in Local store marketing initiatives and drive store performance
 </li>
 <li>
 Involved in selecting costa locations &amp; new store acquisitions
 </li>
 <li>
 Involved in store design &amp; build to ensure that all costa stores are built according to the design pack &amp; brand standards
 </li>
 <li>
 Ensure the costa policy and procedures are completed by the store manager &amp; sign monthly paper works
 </li>
 <li>
 Ensure the MC related paper works are completed by the store manager &amp; sign day to day paper works during the store visits
 </li>
 <li>
 Involved in product ordering forecast
 </li>
 <li>
 Involved in above the line marketing activities and lead outdoor event/activities
 </li>
 <li>
 Involved in making any new operational/financial policies related to audit and brand excellence
 </li>
 <li>
 Ensure NSO on time, up to standard and budget
 </li>
 </ul>
 Candidate Requirements
 <ul>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Good leadership skills
 </li>
 <li>
 Knowledge &amp; understanding of&nbsp; P&amp;L/ KPIs
 </li>
 <li>
 Able to positively engage, motivate and influence other
 </li>
 <li>
 Highly self-motivated and directed with an attention to detail
 </li>
 <li>
 Excellent organizational, planning and time management skills
 </li>
 <li>
 Ability to train and develop the skill and knowledge
 </li>
 <li>
 Experience in operational management
 </li>
 <li>
 Experience within retail hospitality sector (preferable coffee shops industry)
 </li>
 <li>
 Computer proficiency
 </li>
 </ul>
 Education Bachelor&rsquo;s Degree
</div>

Area Manager

Alghanim INDUSTRIES

Date: 28 Aug 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Job Summary
 The Core Skill Training Officer ensures that the required Food Excellence standards are demonstrated through the Costa coffee training material. To monitor, measure and drive Brand Standards through implementation of the operational standards manual and a planned food programme in Costa coffee markets Job Responsibilities
 Food Excellence
 
Ensures that all stores in market meet the required Food Excellence standards, through training and coaching and use of the different training and coaching tools available in every store
 
Brand Standards
 
Deliver and embed clarity around measurement and reporting guidelines
 
Ensure brand standards and the food system is trained in and understood within the stores
 
Coach managers on their plan of action to address the food knowledge, display and training
 
Brand Excellence Manual
 
Communicate any changes or updates to the food/product standards
 
Develops process to ensure that the food/store training materials is always up to date
 
Facilitate and engage with suppliers to facilitate the manual editing and printing according to market needs if needed
 
Completes a store visit for as required to see if all food training standards are in place
 
Induction for New Team Members
 
Ensures that food induction materials are always up to date within market and communicate to training team
 
Implementation and Development
 
Develops a process for all new team members to go through the Food Training
 
Responsible for standard food presentation within the market, post approval from product manager
 
Product Development
 
Work closely with product manager by testing new products in the market and provides detailed information to the product manager in order to put on the POS
 
Plan and implement any Training module or team engagement activity to support any new business initiative or any internationally recognized product launch
 
Quality Control & Evaluation of Training
 
In close liaison with operations /functions management, evaluates and monitors effectiveness of food training
 
Works closely with Barista Maestros and Store Managers to identify food training needs in every store.
 
Communicates this with Area Managers and then draws a training needs analysis based on Area Managers' recommendation
 
Candidate Requirements
 
Bachelor’s Degree
 
Hospitality Experience in Food and Beverage 2 to 3 years
 
Strong oral and written communication skills
 
Able to positively engage, motivate and influence other
 
Excellent coaching and training skills
 
Good organisational and administrative skills
 
Able to positively engage, motivate and influence other
 
Understanding P&L/ KPIs
 
Project Management Skills
 
Computer proficiency
 
Experience in operational management
 
Experience within retail hospitality sector (preferable coffee shops industry)

Training Officer

<div>
 
 
 
 Position: Assistant Manager - Payment &amp; Gateway Systems
 
 
 
 
 
 
 Group: Information Technology
 
 
 
 
 
 
 
 
 
 Primary Job Purpose
 
 
 
 
 The role holder has the responsibility to supervise, execute, coordinate, monitor, and support the related day-to-day activities in an efficient and effective manner, and ensure the security, resilience, scalability and correctness of operation of the various systems within the area of responsibility, to help achieve the Bank's strategic business objectives while helping to maintain compliance to laws, policies and regulations.
 
 
 The job holder must therefore have solid skills, knowledge and understanding of the related technologies and solutions together with their implications, and is expected to analyse, address, track and successfully resolve requests and issues within the area of responsibility, and help to ensure the implemented solutions meet the service quality, security and performance benchmarks, and that the delivery is on time and within budget.
 
 
 
 
 
 
 
 Job Roles &amp; Responsibilities:
 
 
 
 
 
 Strategy, Planning and Management
 
 
 
 
 Planning and Management
 
 
 <ul>
 <li>
 Ensure effective planning to achieve the strategic objectives of the unit, and maintain cost-effective mode of operation in area of responsibility
 </li>
 </ul>
 
 
 Operations, Review and Reporting
 
 
 
 
 
 
 Understanding
 
 
 
 
 <ul>
 <li>
 Maintain updated knowledge of rules, regulations and standards in the field and related matters of interest to the department.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Fieldwork
 
 
 
 
 <ul>
 <li>
 Provide technical and functional support to the systems within the area of responsibility, both directly and through team members and suppliers
 </li>
 <li>
 Maintain the security and resilience of systems in area of responsibility, as per the Bank&rsquo;s policies, procedures and regulatory requirements
 </li>
 <li>
 Analyse, diagnose and troubleshoot issues and deploy required detective, corrective and preventive measures (fixes, patches, upgrades, etc.)
 </li>
 <li>
 Maintain effective procedures (backup, restoration, configuration, tuning, etc.), ensuring compliance with leading practices and quality standards
 </li>
 <li>
 Participate in initiative analysis, study requirements, research and document possible suitable configurations, solutions and vendors
 </li>
 <li>
 Contribute to and support planned and ongoing projects, ensuring alignment with relevant strategies and objectives, policies and regulations
 </li>
 <li>
 Manage system resources and participate in capacity planning and maintenance activities, ensuring adequate sizing for optimal performance
 </li>
 <li>
 Perform product research in related areas and advise IT management with the identified improvement opportunities
 </li>
 </ul>
 
 
 
 
 Review and Monitoring
 
 
 
 
 <ul>
 <li>
 Monitor adherence and compliance to policies, procedures and frameworks and ensure the implementation of corrective actions to reduce Risk
 </li>
 <li>
 Monitor SLAs and team KPIs to ensure planned targets are being met, that IT services are delivered accordingly, and analyse/report deviations
 </li>
 </ul>
 
 
 
 
 Reporting
 
 
 
 
 <ul>
 <li>
 Generate and circulate scheduled periodic and requested ad-hoc reports ensuring their accuracy and timely delivery
 </li>
 </ul>
 
 
 
 
 
 
 Stakeholder Management
 
 
 
 
 
 
 Internal Interactions
 
 
 
 
 
 <ul>
 <li>
 Participate in the various cross-functional committees/team discussions for multiple purposes to achieve optimal service efficiency
 </li>
 <li>
 Continuously coordinate and collaborate with IT teams, as well as wider business and control units for effective and efficient system support
 </li>
 </ul>
 
 
 
 External Representation
 
 
 
 <ul>
 <li>
 Maintain continuous interaction, coordination and collaboration with relevant external System and Service Suppliers
 </li>
 </ul>
 
 
 
 
 
 
 Job Specifications
 
 
 
 
 
 
 E
 
 ducational Qualification(s)
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent in a related field
 </li>
 </ul>
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 6 years of relevant technical work experience in a Bank or a Financial Institution
 </li>
 <li>
 Strong analytical, technical, interpersonal and communication skills
 </li>
 <li>
 Knowledge of business operations, system requirements, and IT processes
 </li>
 </ul>
 
 
 
 Language(s) known
 
 
 
 <ul>
 <li>
 English (Proficient)
 </li>
 <li>
 Arabic (Proficient)
 </li>
 </ul>
 
 
</div>

Assistant Manager - Payment & Gateway Systems

<div>
 Job description:
 
 
 Job Summary
 
 The Senior Bodyshop Reception Supervisor is responsible for overseeing the day-to-day operations of the bodyshop reception area, ensuring excellent customer service, efficient job scheduling, and smooth coordination between customers, estimators, and workshop staff. This role also involves supervising reception staff, monitoring workflow, and ensuring compliance with company policies and quality standards.
 
 Job Responsibilities
 <ul>
 <li>
 Supervise and lead the bodyshop reception team, ensuring smooth and professional front-desk operations.
 </li>
 <li>
 
 Manage customer appointments, job cards, and repair order processes efficiently.
 
 </li>
 <li>
 
 Ensure accurate and timely communication between customers, insurance companies, and workshop teams.
 
 </li>
 <li>
 
 Monitor and follow up on job progress to ensure timely delivery of repaired vehicles.
 
 </li>
 <li>
 
 Handle customer complaints and escalations with professionalism and prompt resolution.
 
 </li>
 <li>
 
 Maintain customer satisfaction by delivering consistent, high-quality service.
 
 </li>
 <li>
 
 Ensure proper documentation and filing of job orders, estimates, invoices, and related paperwork.
 
 </li>
 <li>
 
 Collaborate with the bodyshop manager and estimators for efficient resource planning and workflow management.
 
 </li>
 <li>
 
 Train and mentor reception staff to maintain service excellence and adherence to procedures.
 
 </li>
 <li>
 
 Prepare daily reports on job status, customer feedback, and reception KPIs for management review.
 
 </li>
 <li>
 
 Ensure the reception area maintains a clean, organized, and professional environment at all times.
 
 </li>
 </ul>
 Candidate Requirements
 <ul>
 <li>
 
 Bachelor's degree or diploma in Business Administration, Automotive Services, or related field (preferred).
 
 </li>
 <li>
 
 Minimum 5 years of experience in a similar role within a bodyshop or automotive service environment.
 
 </li>
 <li>
 
 Strong knowledge of bodyshop processes, customer service standards, and repair order management.
 
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 Excellent communication, interpersonal, and problem-solving skills.
 
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 Proficient in Microsoft Office and automotive management software (e.g., Autoline, Kerridge, or similar).
 
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 Ability to lead and motivate a team effectively.
 
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 High attention to detail and organizational skills.
 
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 Ability to multitask in a fast-paced environment.
 
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 </ul>
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Sr. Bodyshop Supervisor

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