assistance representative

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><p><br>
The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.10 per hour.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><b>
These are the essential functions of the job</b></p><p><i>
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.</i></p><br>
<ul><li>
Greeting customers when they enter the airport or arrive in the ticket area</li><li>
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures</li><li>
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)</li><li>
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)</li><li>
Troubleshooting kiosk technology issues to identify the source of issues or errors</li><li>
Communicating with IT about kiosk technology issues that require additional servicing</li><li>
Verifying that customers&rsquo; carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)</li><li>
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)</li><li>
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)</li><li>
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)</li><li>
Accepting and activating customers&rsquo; self-tagged baggage at the activation station</li><li>
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)</li><li>
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)</li><li>
Refer customers to customer service agents when appropriate</li><li>
Performing clearance and verification of documents at kiosks</li><li>
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area</li><li>
Assisting unaccompanied minors with boarding, deplaning, or other transportation</li><li>
Providing customers with gate information and directions</li><li>
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)</li><li>
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement</li><li>
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings</li><li>
Adhere to government regulations (e.g., DOT, FAA, TSA)</li><li>
Adhere to company policies, procedures, and performance standards</li><li>
Wear uniforms as required by company policy</li><li>
Provide quality customer service in a professional manner in accordance with American&rsquo;s guidelines</li><li>
Use multiple internal resources/systems, including during customer interactions</li><li><br>
Reasonable accommodations may be made for qualifying individuals with disabilities.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High School diploma or GED or international equivalent</li><li>
Must be 18 years of age or older</li><li>
Read, write, fluently speak and understand the English language.</li><li>
Bilingual language skills may be required in some locations</li><li>
Applicable valid driver&rsquo;s license as required by local authorities</li><li>
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements</li><li>
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable</li><li>
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable</li><li>
Must be authorized to work in the U.S.</li></ul><p></p><p><b><br>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Working knowledge of Sabre or any other Passenger Service System</li><li>
Previous face to face Customer Service experience</li><li>
Working in a fast pace environment</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Customer Assistance Representative Full Time

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><p></p><div><p><br>
The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.10 per hour.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><b>
These are the essential functions of the job</b></p><p><i>
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.</i></p><br>
<ul><li>
Greeting customers when they enter the airport or arrive in the ticket area</li><li>
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures</li><li>
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)</li><li>
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)</li><li>
Troubleshooting kiosk technology issues to identify the source of issues or errors</li><li>
Communicating with IT about kiosk technology issues that require additional servicing</li><li>
Verifying that customers&rsquo; carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)</li><li>
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)</li><li>
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)</li><li>
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)</li><li>
Accepting and activating customers&rsquo; self-tagged baggage at the activation station</li><li>
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)</li><li>
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)</li><li>
Refer customers to customer service agents when appropriate</li><li>
Performing clearance and verification of documents at kiosks</li><li>
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area</li><li>
Assisting unaccompanied minors with boarding, deplaning, or other transportation</li><li>
Providing customers with gate information and directions</li><li>
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)</li><li>
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement</li><li>
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings</li><li>
Adhere to government regulations (e.g., DOT, FAA, TSA)</li><li>
Adhere to company policies, procedures, and performance standards</li><li>
Wear uniforms as required by company policy</li><li>
Provide quality customer service in a professional manner in accordance with American&rsquo;s guidelines</li><li>
Use multiple internal resources/systems, including during customer interactions</li><li><br>
Reasonable accommodations may be made for qualifying individuals with disabilities.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High School diploma or GED or international equivalent</li><li>
Must be 18 years of age or older</li><li>
Read, write, fluently speak and understand the English language.</li><li>
Bilingual language skills may be required in some locations</li><li>
Applicable valid driver&rsquo;s license as required by local authorities</li><li>
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements</li><li>
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable</li><li>
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable</li><li>
Must be authorized to work in the U.S.</li></ul><p></p><p><b><br>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Working knowledge of Sabre or any other Passenger Service System</li><li>
Previous face to face Customer Service experience</li><li>
Working in a fast pace environment</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Customer Assistance Representative Part Time

Public Partnerships LLC

<div><p>It's fun to work in a company where people truly BELIEVE in what they're doing!</p><p></p><p><i>
We're committed to bringing passion and customer focus to the business.</i></p><p>
Public Partnerships LLC (PPL) helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and &ldquo;self-direct&rdquo; their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We, along with a diverse alliance of service partners across the state, will be supporting the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.</p><p></p><p>
Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.</p><p></p><p>
Learn more about PPL and CDPAP at https://pplfirst.com/cdpap.</p><p></p><p>
This role requires <b>general availability Monday through Saturday between 8:00 AM and 8:00 PM</b>. You will <i>not</i> work all of these hours&mdash;this is simply the overall window in which shifts may be assigned.</p><p></p><p><b>
Training Period (First 4 Weeks):</b></p><ul><li><p>
On‑site, Monday&ndash;Friday</p></li><li><p>
8:00 AM&ndash;5:00 PM <b>(</b><b>No time off permitted during training)</b></p></li></ul><p></p><p><b>
Post‑Training Schedule (First 6 Months):</b></p><ul><li><ul><li>Tuesday&ndash;Saturday</li></ul></li><li><ul><li>8:00 AM&ndash;5:00 PM</li></ul></li></ul><p></p><p>
<b>After 6 Months:</b></p><ul><li><div>
Based on <b>strong performance and reliability</b>, employees become eligible for two updates:<br>
<ul><li>Participation in our <b>shift‑bid process</b>, where schedules may vary depending on business needs and performance.</li><li><b>Hybrid work opportunity</b>, allowing <b>2&ndash;3 remote days per week</b>, subject to performance, business requirements, and manager approval.</li></ul></div></li></ul><p></p><p><b>
Language Skills Desired:</b></p><ul><li><p>
We value a diverse, multilingual workforce and encourage candidates who speak any language to apply. <b>This position offers a $1.50/hour bilingual premium.</b></p></li></ul><p></p><p><b>
Job Summary</b></p><div><div><p>
The Customer Service Representative supports PPL&rsquo;s mission by serving as a reliable and compassionate point of contact for individuals participating in New York&rsquo;s Consumer Directed Personal Assistance Program (CDPAP). This role ensures that consumers and their personal assistants receive clear guidance, timely assistance, and accurate information to help them successfully self-direct their care. Through professional and friendly communication, the Customer Service Representative responds to inquiries, resolves support requests, and maintains thorough documentation to support program compliance. By developing strong knowledge of CDPAP rules and PPL systems, this position plays a key role in delivering high‑quality, culturally sensitive, and disability‑competent service. Focused on responsiveness, detail, and respect for consumer choice, the Customer Service Representative helps make PPL a trusted resource for New Yorkers seeking independence and control over their long-term care.</p></div></div><p></p><p><b>
Duties &amp; Responsibilities:</b></p><p></p><p><b>
Customer Communication:</b></p><ul><li><p>
Responds to inbound/outbound call inquiries.</p></li><li><p>
Initiates outbound calls to respond to inquiries and to follow-up with previous contacts.</p></li><li><p>
Responds to all inquiries in a professional, friendly, and timely manner, public-service oriented and understands the needs and works effectively with persons with disabilities.</p></li></ul><p></p><p><b>
Administrative &amp; Documentation:</b></p><ul><li><p>
Performs support ticket transaction resolution tasks and administrative functions.</p></li><li><p>
Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries.</p></li><li><p>
Responsible for maintaining adequate records/documentation for audit and internal control purposes.</p></li><li><p>
Routes mail, email, and other administrative support duties as assigned</p></li></ul><p></p><p><b>
Program &amp; Platform Knowledge:</b></p><ul><li><p>
Responsible for learning program rules of assigned projects to ensure ability to respond to customer service inquiries.</p></li><li><p>
Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities.</p></li></ul><p></p><p><b>
Required Skills:</b></p><ul><li><p>
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.</p></li><li><p>
Expected to have excellent verbal, written communication, and troubleshooting skills.</p></li><li><p>
Demonstrated understanding and ability to work with persons with disabilities.</p></li><li><p>
Ability to compose reports, business correspondence, and procedure manuals.</p></li><li><p>
Excellent verbal and written communication skills.</p></li><li><p>
Ability to troubleshoot.</p></li><li><p>
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</p></li><li><p>
Excellent attention to detail and ability to manage time effectively in a fast-paced environment.</p></li><li><p>
Knowledge of Microsoft Windows, Excel and Word preferred.</p></li></ul><p></p><p><b>
Qualifications:</b></p><p><b>
Education:</b></p><ul><li><p>
High school degree or equivalent required.</p></li></ul><p><b>
Experience:</b></p><ul><li><p>
6-month call center experience preferred; or 1-year customer service.</p></li></ul><p></p><p><b>
Working Conditions: </b>Onsite in Latham Office</p><p></p><p><b>
Compensation &amp; Benefits:</b></p><ul><li><p>
401k Retirement Plan</p></li><li><p>
Medical, Dental and Vision insurance on first day of employment</p></li><li><p>
Generous Paid Time Off</p></li><li><p>
Employee Assistance Program and more!</p></li><li><p>
Base pay may vary depending on skills, experience, job-related knowledge, and location.</p></li><li><p>
Certain positions may also be eligible for a performance-based incentive as part of total compensation.</p></li></ul><p></p><p><b>
Compensation Range: </b>$20.00 - $22.00/hour + up to a 10% bonus</p><p><b>
Bilingual Premium:</b> +$1.50/hour for employees fluent in any language.</p><p></p><p><b><i>
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified</i></b></p><p></p><p><i>
Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.</i></p><p><i>
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</i></p></div>

Customer Support Representative

CoinZoom

<p><b>Customer Support Representative (CSR I)</b><br/>Holladay, UT <b>Hybrid (3 days/week in office) </b> Full-Time</p><p><b>About CoinZoom</b></p><p>CoinZoom is on a mission to deliver a complete digital currency experience for everyday use &mdash; from buying groceries and sending funds overseas to trading crypto on a powerful exchange. With a growing customer base spanning 192 countries, we are building a world-class platform and a team that&rsquo;s just as passionate about crypto as our customers are. If you&rsquo;re excited about the future of digital finance, you&rsquo;ll fit right in.</p><p><b>The Role</b></p><p>As a Customer Support Representative (CSR I), you&rsquo;ll be the front line of the CoinZoom customer experience. You&rsquo;ll handle incoming support requests via chat and email, help customers navigate the platform, and go above and beyond to resolve their issues quickly and professionally. We&rsquo;ll give you the training, tools, and resources to succeed &mdash; all we ask is that you bring the drive, curiosity, and positive energy.</p><p>This is a hybrid role based out of our Holladay, UT office. We&rsquo;re looking for candidates who can be on-site 1&ndash;3 days per week (or more &mdash; we love seeing you!).</p><p><b>What You&rsquo;ll Do</b></p><ul><li>Provide fast, friendly, and professional support to CoinZoom customers worldwide via chat and email</li><li>Conduct video and phone calls when a customer needs extra hands-on assistance</li><li>Use the CoinZoom app regularly in your personal life to stay sharp on the customer experience first-hand</li><li>Leverage AI tools to work smarter, handle more volume, and deliver better responses</li><li>Contribute to our Help Center by documenting FAQs and common solutions</li><li>Maintain high-quality standards across all interactions, including customer satisfaction scores</li><li>Stay current on platform updates, product changes, and internal processes through ongoing training</li><li>Be a great teammate &mdash; contribute to a positive team culture and jump in to help colleagues when needed</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li><b>A genuine passion for crypto and an eagerness to learn</b> &mdash; you don&rsquo;t need to be an expert, but you need to be a self-learner with a high degree of ownership and experimentation</li><li><b>Self-motivated and driven</b> &mdash; you take ownership of your work and don&rsquo;t wait to be told what to do</li><li><b>Strong written and verbal communication skills </b>&mdash; you can explain complex topics clearly and with empathy</li><li><b>Comfortable using AI tools </b>&mdash; you see AI as a productivity multiplier and aren&rsquo;t afraid to experiment</li><li><b>Tech-savvy</b> &mdash; you pick up new software quickly and enjoy figuring things out</li><li><b>A team player with a positive attitude </b>&mdash; you make the people around you better</li><li>Located in or near Holladay, UT with the ability to work from our office 1&ndash;3 days per week</li></ul><p><b>Requirements</b></p><ul><li>1+ years of customer service experience, ideally in a software or technical environment</li><li>High school diploma or equivalent required; Associate&rsquo;s degree or 2+ years of higher education</li><li>Prior personal use of cryptocurrency or a CoinZoom account is a strong plus</li></ul><p><b>Benefits</b></p><ul><li>15 paid time off days plus 5 personal / sick days</li><li>Up to 10 remote work days per month</li><li>Generous health benefits including medical, dental, and vision</li></ul><p>Pay: From $22.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul><p>Work Location: Hybrid remote in Salt Lake City, UT 84117</p>

Customer Support Representative (CSR I)

Richland County Government

<div><p>The purpose of this class is to provide professional, timely and courteous customer service to appointed and elected officials, County citizens, County staff and outside agencies requesting information, assistance or service; to maintain accurate and complete customer service records, and to perform related work as assigned. This class works according to a wide range of procedures; work is reviewed regularly by supervisor.</p><h2 class="jobSectionHeader"><b>
Essential Tasks</b></h2><p>
The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary.</p><p></p><p><br>
Receives and responds to inquiries, concerns, complaints and requests for assistance from appointed and elected officials, County Council, the County Manager, County staff, County citizens and its surrounding areasand outside agencies using telephone, e-mail, fax, US mail and face-to-face communication.</p><p></p><p><br>
Provides professional, courteous customer service; assists customers or obtains information for customers as requested; explains department and County policies and procedures; refers customers to other personnel or offices as appropriate.</p><p></p><p><br>
Responsible for receiving and disseminating compliments, complaints, inquiries and requests for assistance from the general public, appointed and elected officials, County officials, the general public and outside agencies. Enters service requests, compliments and employee complaints into computer database; transfers requests to appropriate personnel; notifies department directors, administration and the Human Resource director of compliments for and complaints against employees, tracks requests to ensure prompt response. This data can be critical and highly confidential in nature.</p><p></p><p><br>
Records community meeting requests; schedules meetings with appropriate County representative; attends and participates in community meetings as appropriate.</p><p></p><p><br>
Receives, review and responds to Freedom of Information Act requests</p><p></p><p><br>
Must have working knowledge of all County departments&rsquo; functions; keep abreast of current events pertaining to area municipalities, Richland County and the state government; must have broad knowledge of County ordinances.</p><p></p><p><br>
Calculates customer Solid Waste fees and identifies tax billing discrepancies; generates reports for the Solid Waste Department as required.</p><p></p><p><br>
Performs other general clerical work as required, including, but not limited to typing reports and correspondence, copying and filing documents, sending and receiving faxes, answering the telephone, processing mail, etc.</p><p></p><p><br>
Attends staff meetings as required.</p><p></p><p><br>
Attends training, meetings, seminars and/or workshops to enhance job knowledge and skills.</p><p></p><p><br>
Works on call during inclement weather or emergency situations.</p><p></p>
Compensation Minimum: $19.68</div>

Citizen Response Representative

Smart World BPO

<p>Job Title: Customer Service / Customer Support Representative</p><p>Location: Lahore</p><p>Employment Type: Full-Time</p><p>Salary: Rs100,000.00 - Rs120,000.00 per month</p><p>Job Description: Customer + Calling Service Representative,</p><p>Applying candidate must be from Lahore.</p><p>Exceptional communication skills which must lead to customer satisfaction and subsequently a high conversion percentage.</p><p>The candidate MUST have an English accent that is either neutral or native to the USA.</p><p>Customer service representatives are trained to handle a wide range of issues, such as product inquiries, technical problems, billing discrepancies, and more. The focus is on efficiently and satisfactorily resolving these problems.</p><p>Customer service representatives are often trained to handle difficult or upset customers with patience and professionalism. This might involve de-escalation techniques and finding solutions that satisfy the customer.</p><p>Cold calling is a sales and marketing technique in which a salesperson or representative makes unsolicited phone calls to potential customers or clients who have not expressed prior interest in the product or service being offered. The goal of cold calling is to initiate a conversation, build rapport, and ultimately persuade the prospect to take a desired action, such as making a purchase, scheduling a meeting, or signing up for a service.</p><p>Attention to Detail and organization</p><p>Must be good at understanding diverse accent range.</p><p>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</p><p>Building lasting relationships with clients and other call center team members based on trust and reliability.</p><p>Experience: Customer Service: 2 years (Preferred)</p><p>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</p><p>Job Type: Contract<br/>Contract length: 12 months</p><p>Pay: Rs100,000.00 - Rs120,000.00 per month</p><p>Work Location: In person</p>

Luminey

<p><b>Company:</b> Vidi EV<br/><b>Location:</b> 32-KM Main Multan Road, Lahore<br/><b>Job Type:</b> Full-Time (Onsite)</p><p><b>Job Overview:</b></p><p>Vidi EV is looking for a confident, professional, and customer-focused <b>Customer Support Representative (CSR)</b> to join our team. The ideal candidate should have excellent English communication skills, a presentable personality, and the ability to handle customer interactions in a professional and efficient manner.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle customer inquiries via calls, emails, and in-person interactions</li><li>Provide accurate information regarding products, services, and processes</li><li>Resolve customer complaints in a professional and timely manner</li><li>Maintain a positive and professional customer experience at all times</li><li>Follow up with customers to ensure satisfaction and issue resolution</li><li>Maintain proper records of customer interactions and feedback</li><li>Coordinate with internal departments for smooth problem resolution</li><li>Support sales and service teams when required</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree (preferred)</li><li>1&ndash;3 years of experience in customer support or related field</li><li>Excellent English communication and interpersonal skills</li><li>Confident, presentable, and professional personality</li><li>Strong problem-solving and multitasking abilities</li><li>Good command of MS Office and basic computer skills</li><li>Ability to work in a fast-paced environment</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary package</li><li>Professional working environment</li><li>Career growth opportunities</li><li>Learning and development exposure in the EV indu</li></ul><p>Work Location: In person</p>

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