assistant community manager

The Justus Companies

<div></div><div><div>Promenade Apartments: is a &ldquo;Class A&rdquo; Property that is seeking a qualified Assistant Community Manager.</div>
<div></div><div>The Assistant Community Manager - will ensure the timely and accurate processing of accounts receivable and payable, as well as provide superior customer service to prospective and current residents. The Assistant Community Manager assists the Community Manager with all on-site operations and helps to ensure that all activities are conducted in compliance with all local, state and federal, landlord/tenant and real estate laws.</div>
<div> 
JOB RESPONSIBILITIES:</div>
<ul><li>Assist the Community Manager in managing the financial performance of the property by overseeing the rental structure and expenditures.</li>
<li>Works in collaboration with the leasing team to develop and implement marketing strategies</li>
<li>Oversee resident relations, which includes facilitating resident phone calls, requests, and concerns.</li>
<li>Assists the Community Manager with various duties including reporting, scheduling, orientation, training, maintain referral program and social activities, etc</li>
<li>Assists the Community Manager in achieving delinquency standards weekly/monthly</li>
<li>Assists the Community Manager in achieving occupancy goals and leasing expectations of the property</li>
<li>Additional duties as assigned.</li>
</ul><div>Qualifications and Requirements:</div>
<ul><li>Associates degree and 3 years of similar experience. An equivalent combination of relevant education and experience may be substituted.</li>
<li>Understanding of basic accounting principles</li>
<li>Knowledge of Fair Housing Rules</li>
<li>Excellent interpersonal communication skills (verbal and written)</li>
<li>Proficiency in Microsoft Office suite</li>
<li>Experience with property management software</li>
<li>Strong customer service mentality</li>
<li>Strong problem-solving ability</li>
<li>Able to multitask and meet deadlines in a timely and organized manner</li>
<li>Ability to be flexible with respect to work hours- weekend and holiday hours required</li>
</ul>
<div></div><div>The Justus Family of Companies rewards all full-time associates with an extensive benefits package, including but not limited to: 
Medical 
Dental 
Vision 
401k plan w/company contribution 
Company Paid Life Insurance 
Paid Time Off 
Paid Holidays</div>
<div>Education Reimbursement Program</div>
<div> 
To learn more about Justus Companies, visit our Justus website: www.justus.net/</div></div>

Assistant Community Manager

Lakeshore Management, Inc.

<div>SCOPE:
The Assistant Community Manager assist in all aspects of the operation of the property: general administration, maintenance, leasing, resident relations, collection of rent, and control of all personnel and resources; under the direction of the Community Manager, ensures the property is always maintained in good physical condition and with a stabilized fiscal operation. 
RESPONSIBILITIES:<ul><li>
Manages new home inventory as appropriate to protect the value of the asset through proper set-up, inspections, title, utilities etc. until sale is complete and perform weekly property visits to evaluate compliance with community policies regarding parking, curb appeal, pets, and property maintenance.</li><li>
Maximize the overall operating performance and return on investment by managing occupancy, delinquency, violations and curb appeal/maintenance of the community infrastructure.</li><li>
Direct sales and marketing activity. This includes having up to date sales materials, home flyers, banners and promotions posted and available to potential buyers. Also, making sure homes for sale are posted on appropriate sites such as Craigslist, Facebook and other sites. Follow-up on lead management. Processing and completing all sales paperwork.</li><li>
Responsible for the hiring, onboarding, training and performance management of the maintenance technicians and assistant managers of the property.</li><li>
Ensure that all rents are collected by months end and that handled delinquency accounts are handled.</li><li>
Prepares budget for labor and operational costs, responsible for managing labor and operational costs to ensure compliance with budget. Full accountability of budget performance and development.</li><li>
Other duties deemed necessary by supervisor.</li></ul>
QUALIFICATIONS:<ul><li>
High School Diploma or equivalent is required;
</li><li>3 years of related management experience in retail, hospitality or property management preferred;
</li><li>Experience in Customer service or resident relations;</li><li>
Proficiency in office productivity software; proficiency in rent management-based software preferred;</li><li>
Ability to understand and apply company policies, local, state and federal regulations regarding facility management and fair housing;</li><li>
Must be flexible, willing to work Saturdays, and able to adapt in a fast paced and ever-changing environment;</li><li>
Bilingual in English/Spanish, preferred.</li><li>
Additional duties and responsibilities may be assigned as needed to support business and operational needs.</li></ul>
PHYSICAL REQUIREMENTS:
Occasional exposure to wet/and or humid conditions; The employee will occasionally lift packages up to 20 lbs.; Frequently required to walk; Frequent exposure to outside weather conditions.
FLSA CLASS: Non-exempt
REPORTS TO: Community Manager
SUPERVISORY RESPONSIBILITIES: None
BUSINESS FUNCTION: Communities, Regional
POSITION CLASS: Administrative
COMPETENCIES:<ul><li>
Treats everyone with respect, compassion and kindness &ndash; Builds internal respect and loyalty with customers. Demonstrates concern for customers. Effectively responds to customer needs. This includes responding timely to requests, listening to others, and seeking to understand others when there are differences of opinion, finding ways to build on each other&rsquo;s ideas. Acts with empathy and focus, while able to resolve problems.</li><li>
Demonstrate integrity, transparency and doing things the right way &ndash; Makes lemonade out of lemons. This includes following policies, demonstrating financial responsibility with Lakeshore assets, complying with state and federal law, and practicing safety. Conforms to the highest professional standard. Turns challenges into wins.</li><li>
Collaboration and team work &ndash; Involve key stakeholders in decision making. This includes developing and maintaining positive work relationships. Enhances the level of mutual cooperation. Actively participates in team-oriented objectives and activities. Focuses on team success, over individual.</li><li>
Solves problems and is transparent about outcomes &ndash; Champions new initiatives beyond the scope of the department. Seeks to improve in all aspects of work performance. Creates an environment of continuous improvement and innovation. Encourages people to maintain high standards of quality and thoroughness.
</li><li>Serves our employees and residents to improve their lives &ndash; This includes maintaining the property that creates curb appeal, a welcoming community environment, supports individual and family activities, creates a sense of neighborhood. At work, continually challenges self to grow and develop to be the best you can be at work.</li></ul>
COMPENSATION: $18-$19.50/Hour (Based on experience) plus sales commission
LOCATION: Our communities Whispering Pines and Lago Palma - Boynton Beach and Greenacres, FL (this position is responsible for both communities)
Lakeshore Management is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, disability, national origin, or protected veteran status. We encourage applicants to confidentially self-identify when applying. Employment with Lakeshore Management is contingent upon the successful completion of a pre-employment background screening, including a drug test, as permitted by applicable law. We are a smoke-free and drug-free workplace, committed to the safety and health of all employees. Recruiters and agencies: Submissions are not accepted without a signed agreement in place. Only candidates whose qualifications closely align with the requirements of the role will be contacted. This is a Safety sensitivity role.
Job ID: 41180/54-61
#IND</div>

Assistant Community Manager - 54/61

Asset Living

<div>COMPANY OVERVIEW
Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. 
 
Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed&rsquo;. We empower each other to lead by example, collaborate, and evolve &ndash; inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning. 
 
Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility. 
ASSISTANT COMMUNITY MANAGER
The Assistant Community Manager is responsible for overseeing, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community. As the Assistant Community Manager, you will play a vital role in the delinquency and collection of rent to optimize the property's cash flow and financial position. As an Assistant Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration &amp; risk management in the absence of the Community Manager. As an onsite leader, you will supervise all aspects of the property and staff to ensure compliance with the company's policies and procedures, safety and fair housing guidelines, and liability concerns. 
Essential Duties &amp; Responsibilities 
Financial Management<ul><li>
Responsible for posting all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently.</li><li>
Responsible for processing and reconciling daily all account receivables.</li><li>
Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing evictions.</li><li>
Responsible for helping the property meet budgeted revenues, expenses, and Net Operating Income.</li><li>
Responsible for posting of all charges to resident and non-current resident accounts; to also include bill back of utilities where applicable.</li><li>
Responsible for all end-of-the-month closing procedures and reporting.</li><li>
Maintain accurate and organized records; audit resident files to ensure accurate records.</li><li>
Responsible for walking units and posting all move-out charges, statements, and security deposit refunds.</li></ul> 
Personnel Management<ul><li>
Regular/daily onsite attendance is required</li><li>
Use consistent techniques &amp; company directives to screen, hire, train, coach, and develop onsite staff.</li><li>
Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.</li><li>
Promote harmony and quality job performance of staff through support and effective leadership.</li><li>
Ensure staff compliance and consistency with Company policies and procedures.</li><li>
Strategic Leasing Management</li><li>
Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.</li><li>
Implement marketing strategies &amp; systems put in place by the annual marketing plan.</li><li>
Deal with resident complaints, concerns, and requests to ensure resident satisfaction.</li><li>
Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)</li><li>
Effectively show, lease, and move in prospective residents.</li></ul> 
Administrative Management<ul><li>
Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.</li><li>
Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)</li><li>
Assist with supervision of all business functions related to operations.</li><li>
Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.)</li></ul> 
Education/Experience<ul><li>
High School Diploma or Equivalent; Bachelor&rsquo;s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.</li><li>
Ability to understand and perform all onsite software functions; basic computer skills required.</li><li>
Must have basic knowledge of Fair Housing Laws and OSHA requirements.</li></ul> 
Physical Requirements<ul><li>
While performing the duties of this job, the employee is regularly required to remain in a stationary position, often standing or sitting for prolonged periods, communicate with others to exchange information, repeat motions that may include wrists, hands, and/or fingers, assessing the accuracy, assess the accuracy, neatness, and thoroughness of the work assigned.</li><li>
The employee is frequently required to move about to accomplish tasks or move from one worksite to another.</li><li>
The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs. in all directions, lift and place objects up to 25 lbs, operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, be able to work overtime, weekends, night hours (emergencies) work in small and/or enclosed spaces, traverse flat and non-flat terrain, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, be exposed to hazardous chemicals.</li></ul> 
At Asset Living, a variety of factors are considered in making compensation decisions, including, but not limited to: skill set, background and training, certifications, etc. When selecting the top candidate to hire for a position, the offer we extend is dependent on the facts associated with each specific individual&rsquo;s relevant experience for the role. Our employment offer is accompanied by additional compensation associated with our comprehensive total rewards package, which includes benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and commission and performance bonuses, when applicable. Full-time employees also receive paid sick days and company holidays. 
Salary Range: $23 per hour to $25 per hour 
 
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.</div>

Allied Orion Group

<div>Summary:
The Assistant Community manager serves as the strength and support of the property by assisting the Community Manager in administering and supervising the overall management of the property. The role of the Assistant Community Manager will include all functions related to multi-family property leasing, all functions related to multi-family property marketing, and all functions related to multi-family resident relations
JOB SUMMARY
Assists the Community Manager with the overall management of the property, including but not limited to all financial and accounting aspects.
REPORTS TO: Community Manager, Regional Property Supervisor and/or Regional Vice President
SUPERVISES: Entire onsite staff during Community Manager&rsquo;s absence.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Use the approved lease and credit reporting application.
</li><li>Process payments in accordance with company policy.</li><li>
Track late payments, apply late charges in accordance with company policy.</li><li>
Send out late notices and inform Property Manager in accordance with company policy.</li><li>
Handle NSF/returned checks in accordance with company policy.</li><li>
Follow-up on delinquencies and make all collections by the established close-out date. Process all evictions and proceed through the judicial system in accordance with company policy.</li><li>
Complete final account statements in accordance with company policy.</li><li>
Send all collection files to appropriate agency within thirty (30) days of move out.</li><li>
Assume Property Manager&rsquo;s duties/authority in absence of immediate supervisor in accordance with company and property guidelines.</li><li>
All functions related to multi-family Property Leasing</li><li>
All functions related to multi-family Property Marketing</li><li>
All functions related to multi-family Resident Relations</li><li>
Other duties as assigned</li></ul>
REQUIRED EDUCATION AND TRAINING
DEGREES AND DIPLOMAS<ul><li>
High school diploma or equivalent required; college degree preferred.</li><li>
Knowledge and one (1) year of experience in multi-family property management.</li></ul>
TRAINING/CERTIFICATES/ASSOCIATION MEMBERSHIPS<ul><li>
National Apartment Leasing Professional (NALP) preferred.</li><li>
Certified Occupancy Specialist (COS) preferred.</li><li>
Tax Credit Specialist (TCS) preferred.</li><li>
Housing Quality Standards (HQS) preferred.</li><li>
Uniform Physical Condition Standards (UPCS) preferred.</li><li>
LIHTC training preferred.</li></ul>
KNOWLEDGE, SKILLS AND ABILITIES.<ul><li>
Multi-family leasing, accounting, marketing and customer service background or a combination of accounting skills/education with customer service experience.</li><li>
Supervisory skills sufficient to manage team members in the Community Manager&rsquo;s absence.</li><li>
Must be able to read, write and communicate effectively.</li><li>
Ability to interact professionally with residents, vendors, contractors and clients.
</li><li>Mathematical skills are required.
</li><li>Proficiency in using office equipment, property management software(s), as well as Microsoft Office.</li><li>
Must have basic knowledge of Fair Housing Laws, OSHA Requirements, EEOC Laws, and Local, City and State Ordinances.</li></ul>
Allied Orion Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

CDK Properties

We are a growing, national property management firm seeking a full-time Assistant Community Manager for a conventional apartment community in the Opelika, Auburn, and/or Phenix City area. The candidate must be self-motivated, organized, resourceful, and can positively add to a team. At least 2-years of property management experience is required.Responsibilities include:<ul><li>Answering phones and conducting all leasing activities, highlighting community amenities while conducting community tours, follow-up with prospects, and marketing.</li><li>Processing applications according to Fair Housing and company policies while focusing on a high closing ratio converting leads to leases.</li><li>Assisting the community manager with the day-to-day operations of the community including but not limited to creating service tickets, accepting rent payments, and other duties as assigned.</li><li>Focus on retention activities including lease renewals and identifying community events to foster a feeling of community.</li><li>Establishing and maintaining good rapport and communication with residents, vendors, and co-workers.</li><li>Follow all policies and procedures and follow all Fair Housing guidelines</li></ul>The ideal candidate must be reliable and can successfully multitask. The best candidate for this position will have a working knowledge of a Multifamily management office and have at least 2-years of property management experience, strong customer service experience, be great with people, a sales background and can learn quickly.Benefits:<ul><li>Employee discount</li><li>Paid time off</li></ul>Work Location: In person

<div>COMPANY OVERVIEW
Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. 
 
Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed&rsquo;. We empower each other to lead by example, collaborate, and evolve &ndash; inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning. 
 
Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility. 
ASSISTANT COMMUNITY MANAGER
The Assistant Community Manager is responsible for overseeing, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community. As the Assistant Community Manager, you will play a vital role in the delinquency and collection of rent to optimize the property's cash flow and financial position. As an Assistant Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration &amp; risk management in the absence of the Community Manager. As an onsite leader, you will supervise all aspects of the property and staff to ensure compliance with the company's policies and procedures, safety and fair housing guidelines, and liability concerns. 
Essential Duties &amp; Responsibilities 
Financial Management<ul><li>
Responsible for posting all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently.</li><li>
Responsible for processing and reconciling daily all account receivables.</li><li>
Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing evictions.</li><li>
Responsible for helping the property meet budgeted revenues, expenses, and Net Operating Income.</li><li>
Responsible for posting of all charges to resident and non-current resident accounts; to also include bill back of utilities where applicable.</li><li>
Responsible for all end-of-the-month closing procedures and reporting.</li><li>
Maintain accurate and organized records; audit resident files to ensure accurate records.</li><li>
Responsible for walking units and posting all move-out charges, statements, and security deposit refunds.</li></ul> 
Personnel Management<ul><li>
Regular/daily onsite attendance is required</li><li>
Use consistent techniques &amp; company directives to screen, hire, train, coach, and develop onsite staff.</li><li>
Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.</li><li>
Promote harmony and quality job performance of staff through support and effective leadership.</li><li>
Ensure staff compliance and consistency with Company policies and procedures.</li><li>
Strategic Leasing Management</li><li>
Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.</li><li>
Implement marketing strategies &amp; systems put in place by the annual marketing plan.</li><li>
Deal with resident complaints, concerns, and requests to ensure resident satisfaction.</li><li>
Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)</li><li>
Effectively show, lease, and move in prospective residents.</li></ul> 
Administrative Management<ul><li>
Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.</li><li>
Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)</li><li>
Assist with supervision of all business functions related to operations.</li><li>
Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.)</li></ul> 
Education/Experience<ul><li>
High School Diploma or Equivalent; Bachelor&rsquo;s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.</li><li>
Ability to understand and perform all onsite software functions; basic computer skills required.</li><li>
Must have basic knowledge of Fair Housing Laws and OSHA requirements.</li></ul> 
Physical Requirements<ul><li>
While performing the duties of this job, the employee is regularly required to remain in a stationary position, often standing or sitting for prolonged periods, communicate with others to exchange information, repeat motions that may include wrists, hands, and/or fingers, assessing the accuracy, assess the accuracy, neatness, and thoroughness of the work assigned.</li><li>
The employee is frequently required to move about to accomplish tasks or move from one worksite to another.</li><li>
The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs. in all directions, lift and place objects up to 25 lbs, operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, be able to work overtime, weekends, night hours (emergencies) work in small and/or enclosed spaces, traverse flat and non-flat terrain, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, be exposed to hazardous chemicals.</li></ul> 
At Asset Living, a variety of factors are considered in making compensation decisions, including, but not limited to: skill set, background and training, certifications, etc. When selecting the top candidate to hire for a position, the offer we extend is dependent on the facts associated with each specific individual&rsquo;s relevant experience for the role. Our employment offer is accompanied by additional compensation associated with our comprehensive total rewards package, which includes benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and commission and performance bonuses, when applicable. Full-time employees also receive paid sick days and company holidays. 
Salary Range: $17 per hour to $22 per hour 
 
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.</div>

Zellis Residential

<div>Scope and Purpose
The Assistant Community Manager is the operational right hand to the Community Manager&mdash;keeping the day-to-day running smoothly so the property can deliver the hospitality-grade experience Zellis is known for. You will be deeply involved in leasing support, resident relations, financial processes, and team coordination.
At Zellis, this role is not about waiting for direction. You are expected to take ownership of the areas you touch&mdash;whether that&rsquo;s ensuring rent collection stays on track, auditing lease files for accuracy in Yardi, or stepping in to support a Leasing Consultant during a busy tour day. You spot gaps before they become problems and act on them.
This is a role for someone who wants to grow into an onsite leadership role. You will gain exposure to budgeting, reporting, vendor coordination, and team management while building the skills and judgment needed to lead your own community.
Our Core Values
At Zellis, everything we do is guided by four values that define how we show up&mdash;for each other, for our residents, and for our clients.<ul><li>
Driven by Passion: We show up with energy, ownership, and a relentless drive to be better &ndash; We care deeply about the work, and it shows. We hold ourselves to a higher standard, take responsibility for outcomes, and push through challenges with determination. In this role, your attention to detail and willingness to step in wherever needed keeps the property running at Zellis standards.</li><li>
Built Smarter: We run toward change and build better systems to stay ahead &ndash; We lead the industry by embracing technology, automation, and new ways of working to create smarter, more efficient operations. You will use Yardi to audit lease files, track delinquency, and maintain accurate records&mdash;ensuring the data your team relies on is always current.</li><li>
Experience Meets Insight: We combine experience and data to guide smarter decisions &ndash; Our clients and residents trust us to do more than manage&mdash;they rely on us to think. We bring expertise and turn data into clear, actionable insight. You will flag trends in collections, resident feedback, and leasing activity to help your Community Manager make informed decisions.</li><li>
Service Without Compromise: We set a higher standard by anticipating needs and owning every outcome &ndash; Every interaction is thoughtful, timely, and intentional. We anticipate needs, communicate clearly, and follow through without exception. Whether you are supporting a move-in or resolving a billing question, every interaction reflects the care and follow-through Zellis residents expect.</li></ul>
Duties and Responsibilities<ul><li>
Support the Community Manager with daily property operations, stepping in to lead when the manager is offsite or unavailable.</li><li>
Assist Leasing Consultants with the full leasing process&mdash;tours, applications, move-ins, and occupied unit showings&mdash;ensuring Zellis hospitality standards are met.</li><li>
Manage timely and accurate rent collection, track delinquency, and coordinate the move-out process including communications, key collection, and final account reconciliation.</li><li>
Address resident concerns, resolve conflicts, and provide professional guidance that reflects Zellis&rsquo;s commitment to hospitality excellence.</li><li>
Audit lease files and ensure all necessary documents are complete and accurately uploaded in Yardi.</li><li>
Collaborate with the service team to monitor and resolve maintenance requests promptly, following up with residents on status.</li><li>
Confirm marketing and website accuracy across all listing platforms for the property.</li><li>
Assist with the creation and revision of policies and procedures related to leasing, resident relations, and team operations.</li><li>
Maintain office organization, supply levels, and ensure the team is prepared for daily operations.</li><li>
Provide input during staff meetings, contributing ideas, training opportunities, and process improvement recommendations.</li><li>
Support leasing, resident satisfaction, and retention initiatives aligned with Zellis goals and your property&rsquo;s business plan.</li></ul>
Competencies<ul><li>
Leadership Support &ndash; Steps up to manage property operations in the Community Manager&rsquo;s absence. Helps drive team performance and morale through consistent follow-through and a solutions-oriented approach.</li><li>
Problem Solving &ndash; Identifies issues quickly, gathers relevant information, and offers thoughtful recommendations. Does not wait for problems to escalate before acting.</li><li>
Hospitality Focus &ndash; Builds strong relationships with residents and prospects. Listens with empathy, responds quickly to needs, and delivers service that reflects Zellis&rsquo;s care and professionalism.</li><li>
Communication &ndash; Speaks and writes clearly and effectively. Keeps residents, staff, and leadership informed. Practices active listening and demonstrates professionalism in all interactions.</li><li>
Teamwork &ndash; Collaborates effectively with peers, vendors, and leadership. Balances individual responsibilities with team goals and contributes to a positive, solutions-driven culture.</li><li>
Dependability &ndash; Follows through on responsibilities, keeps commitments, and delivers on deadlines with minimal supervision.</li><li>
Integrity &amp; Compliance &ndash; Upholds Zellis values, maintains confidentiality, and ensures compliance with Fair Housing laws, property policies, and ethical standards.</li></ul>
Knowledge, Abilities, and Other Qualities<ul><li>
Excellent verbal and written communication skills.</li><li>
Strong interpersonal skills with the ability to build trust with residents, team members, and vendors.</li><li>
Proficiency in Microsoft Office (Word, Excel, Outlook) and property management software.</li><li>
Strong organizational, multitasking, and problem-solving abilities.</li><li>
Ability to work independently while collaborating effectively with the Community Manager and broader team.</li></ul>
Experience, Training, and Education<ul><li>
College degree preferred.</li><li>
Minimum of 2 years property management experience in a similar market and property type.</li><li>
Prior experience in leasing, resident relations, or administrative support preferred.</li><li>
Experience with Yardi Voyager or comparable property management software preferred.</li></ul>
Physical Requirements
This position requires the ability to:<ul><li>
Move about the property, including climbing stairs, walking outdoors in various weather conditions, and accessing all areas as needed.</li><li>
Sit for extended periods while working on a computer or attending meetings.</li><li>
Communicate effectively in person, over the phone, and via digital platforms.</li><li>
Occasionally lift, carry, push, or pull up to 25 pounds (e.g., marketing materials, packages, office supplies).</li></ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Driving Requirements
Valid driver&rsquo;s license and reliable vehicle may be required for property errands, bank deposits, and vendor coordination.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.</div>

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