assistant customer service manager

Domino's

<div>Job Description 
Assistant Manager's are high energy and highly motivated people who are interested in assisting the manager and franchisee in running a great operation/ carry out delivery store.
As an assistant, you will be fully trained in store operations and expectations and will be held accountable for ALL customer service experiences as well as a fun and positive work environment. Opportunities for advancement are available too.</div>

Assistant Manager(08459) - 32211 camino capistrano

Al-Hamd International Container Terminal

AL-HAMD INTERNATIONAL CONTAINER TERMINALUrgent HiringPosition: Assistant Manager &ndash; Customer Service Department (CSD)Job Responsibilities:<ul><li>Oversee and manage the day-to-day operations of the Customer Service Department, ensuring smooth and efficient service delivery.</li><li>Supervise customer service staff, monitor performance, and ensure adherence to company policies and service standards.</li><li>Handle and resolve complex customer queries, complaints, and escalations in a timely and professional manner.</li><li>Maintain effective communication and coordination with Shipping Lines, Freight Forwarders, customers, and relevant institutions.</li><li>Ensure seamless coordination with internal departments for container arrivals, de-stuffing, off-hiring, and related operations.</li><li>Review and authorize customer documentation, including waivers and service-related approvals, ensuring compliance with company procedures.</li><li>Analyze customer service trends, identify areas for improvement, and implement strategies to enhance customer satisfaction.</li><li>Ensure accurate record-keeping and reporting of customer interactions, service issues, and departmental performance.</li><li>Drive process improvements and support digitalization initiatives for enhanced operational efficiency.</li></ul>Educational Background &amp; Skill Set:<ul><li>Bachelor&rsquo;s degree from a recognized institution (Master&rsquo;s degree preferred).</li><li>Minimum 3&ndash;5 years of relevant experience, preferably in the logistics, shipping, or terminal operations industry, with at least 1&ndash;2 years in a supervisory role.</li><li>Strong leadership and team management skills.</li><li>Excellent communication, interpersonal, and problem-solving abilities.</li><li>Sound knowledge of customer service practices and documentation processes.</li><li>Proficiency in IT applications and systems relevant to terminal/customer operations.</li><li>Ability to work under pressure and manage multiple tasks effectively.</li></ul>How to Apply:If you are a motivated professional looking to advance your career in a fast-paced and growth-oriented environment, we encourage you to apply by sending your updated resume and cover letter to Jobs@aictpk.com. Please mention the position title &ldquo;Assistant Manager &ndash; CSD&rdquo; in the subject line.Al-Hamd International Container Terminal is an equal opportunity employer. Female candidates and individuals from diverse backgrounds are strongly encouraged to apply.Job Type: Full-timeWork Location: In person

Assistant Manager – Customer Service Department (CSD)

Navigator HR Consulting Solutions

<div>
 
 Job Title:
 
 Assistant Manager &ndash; Customer Success
 
 
 
 Department:
 
 Customer Success
 
 
 
 Location:
 
 Bahria Town Phase 4, Rawalpindi
 
 
 
 Job Type:
 
 Full-Time | Onsite
 
 
 
 Working Hours:
 
 6:00 PM &ndash; 2:30 AM
 
 
 
 Schedule:
 
 Alternating Saturdays
 
 
 
 Salary:
 
 PKR
 
 180,000 &ndash; 200,000 per month
 
 
 
 
 Transport:
 
 Company-Provided
 
 
 
 Gender Requirement:
 
 Female Candidates Only
 
 
 
 Job Overview
 
 
 
 We are hiring a
 
 results-driven Assistant Manager &ndash; Customer Success
 
 to lead and support customer operations, team performance, and service delivery excellence. This role is ideal for professionals with strong experience in
 
 customer success, client relationship management, team leadership, and operations management
 
 .
 
 
 You will play a key role in ensuring
 
 customer satisfaction, retention, and operational efficiency
 
 , while driving team accountability, structured processes, and continuous improvement.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Success &amp; Relationship Management
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with clients to ensure customer satisfaction and retention
 </li>
 <li>
 Proactively identify service risks, red flags, and escalation points
 </li>
 <li>
 Handle customer escalations and critical conversations professionally
 
 
 
 </li>
 </ul>
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Supervise day-to-day activities of the Customer Success team
 </li>
 <li>
 Ensure team accountability, responsiveness, and service quality
 </li>
 <li>
 Coach and mentor team members on communication, ownership, and professionalism
 </li>
 <li>
 Support performance evaluations, onboarding, and team development
 
 
 
 </li>
 </ul>
 
 Operations &amp; Process Management
 
 
 
 <ul>
 <li>
 Ensure accurate maintenance of:
 </li>
 <ul>
 <li>
 Customer health updates
 </li>
 <li>
 Meeting minutes
 </li>
 <li>
 Action trackers
 </li>
 <li>
 Internal notes and documentation
 
 </li>
 </ul>
 <li>
 Monitor adherence to service standards, processes, and KPIs
 </li>
 <li>
 Drive process improvements to enhance efficiency and consistency
 
 
 </li>
 </ul>
 
 Coordination &amp; Execution
 
 
 
 <ul>
 <li>
 Collaborate with internal teams to ensure timely issue resolution
 </li>
 <li>
 Maintain strong follow-up on pending tasks, action items, and commitments
 </li>
 <li>
 Ensure smooth execution of customer-facing operations
 
 
 
 </li>
 </ul>
 
 Required Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong team management and leadership skills
 </li>
 <li>
 Excellent customer relationship management and communication
 </li>
 <li>
 Ability to handle escalations and high-pressure situations
 </li>
 <li>
 Strong organizational skills and attention to detail
 </li>
 <li>
 Proficiency in reporting, tracking, and process monitoring
 </li>
 <li>
 High level of ownership, accountability, and follow-through
 </li>
 <li>
 Strong command of tools like Zoom, Microsoft Teams, Outlook, and collaboration platforms
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Management, Communications, or related field
 </li>
 <li>
 5&ndash;7 years of experience in:
 </li>
 <ul>
 <li>
 Customer Success
 </li>
 <li>
 Client Services
 </li>
 <li>
 Account Management
 </li>
 <li>
 Operations
 
 </li>
 </ul>
 <li>
 Proven experience in team leadership and service delivery management
 
 
 </li>
 </ul>
 
 Performance Metrics (KPIs)
 
 
 
 <ul>
 <li>
 Customer satisfaction and retention rates
 </li>
 <li>
 Reduction in service risks and escalations
 </li>
 <li>
 Team performance, accountability, and communication quality
 </li>
 <li>
 Accuracy in reporting, documentation, and tracking systems
 </li>
 <li>
 Contribution to process improvement and operational excellence
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary: PKR 180K &ndash; 200K
 </li>
 <li>
 Company-provided transport
 </li>
 <li>
 Professional and structured work environment
 </li>
 <li>
 Leadership role with career growth opportunities
 </li>
 <li>
 Exposure to high-impact customer success operations
 
 </li>
 </ul>
</div>

Assistant Manager – Customer Success (Female)

HR Ways

Hiring Assistant Manager Customer Success - ISL - Onsite ﻿ ﻿About the Client Company:﻿﻿Fastest-growing construction consultancy having 500+ employeesRole Overview:The Assistant Manager - Customer Success is responsible for supporting the operational effectiveness, service quality, and people management standards of the Customer Success function. The role requires strong team leadership, customer relationship oversight, process discipline, and performance monitoring to ensure customer retention, service consistency, and continuous team development. Strong follow-up on customer matters, internal action items, pending tasks, and escalations is essential to ensure timely resolution and service continuity.﻿Job Responsibilities:<ul><li>Support day-to-day supervision of the Customer Success team and ensure smooth execution of customer-facing operations.</li><li>Monitor team accountability, responsiveness, documentation quality, meeting follow-ups, and adherence to service standards.</li><li>Ensure customer health updates, red flags, internal notes, meeting minutes, and action trackers are maintained accurately and on time.</li><li>Build and sustain strong customer relationships while proactively identifying service risks, escalation points, and retention concerns.</li><li>Coach team members on communication standards, professionalism, ownership, and structured customer handling.</li><li>Support onboarding, probation reviews, performance conversations, and capability development of team members.</li><li>Coordinate with internal stakeholders to align on commitments, priorities, and issue resolution for assigned customers.</li><li>Recommend and implement process improvements that strengthen reporting discipline, service consistency, and operational efficiency.</li></ul>Required Competencies:<ul><li>Proven ability to manage teams, enforce accountability, and create a disciplined yet supportive working environment.</li><li>Strong customer relationship management skills with the ability to handle critical conversations and service sensitive situations professionally.</li><li>Excellent verbal and written communication skills, including the ability to draft clear updates, meeting minutes, and performance feedback.</li><li>Sound judgment, emotional intelligence, and maturity in balancing people management with organizational requirements.</li><li>Strong problem-solving and escalation-handling capability with a proactive and solution-oriented approach.</li><li>High ownership, attention to detail, and ability to manage multiple priorities in a fast-paced environment.</li><li>Comfort with performance tracking, reporting, process monitoring, and structured follow-through on action items.</li><li>Digital literacy and working proficiency in tools such as Zoom, Microsoft Teams, Outlook, and other collaboration platforms.</li><li>Strong follow-up and follow-through skills to ensure timely execution, coordination, and closure of tasks.</li></ul>Qualification &amp; Experience:<ul><li>Bachelor's degree in Business Administration, Management, Communications, or a related discipline.</li><li>Minimum 5 to 7 years of relevant professional experience, preferably in Customer Success, Client Services, Account Management, or Operations.</li><li>Demonstrated hands-on experience in team management, people supervision, and service delivery oversight.</li><li>Prior experience in managing customer escalations, service reviews, and cross-functional coordination will be preferred.</li></ul>Other Details:Work Location: Islamabad/Rawalpindi ﻿Work Mode: Onsite ﻿Work Shift: ﻿US Shift (6 PM to 3 AM) or AUS Shift (3am to 12pm) ﻿Working Days: Mon-Fri ﻿Experience: 5-7 Years﻿Job Type: Full-timeWork Location: In person

Assistant Manager Customer Success

KBP Brands

<div>If you're passionate about the fast-paced world of restaurant management, we want you. At KFC, you'll thrive in an environment where teamwork, exceptional service, and operational excellence are paramount. As an Assistant General Manager, you'll not only contribute to KFC's success but also enjoy clear career growth opportunities within KBP Foods, one of the nation's leading quick-service restaurant organizations. Join us, deliver exceptional customer experiences, and advance your career in the food industry&mdash;you deserve it. 
What&rsquo;s in it for you:<ul><li>
Grow your leadership skills and pursue General Manager and above-store opportunities through our internal leadership development program.</li><li>
Access to KBP Cares, our company nonprofit that supports employees through unexpected hardships.</li><li>
Medical, dental, and vision benefits.</li><li>
Paid time off (PTO) you can earn and use.</li><li>
Opportunity to invest in your future with education benefits like earning your GED for free, college scholarships and free online tuition.
</li><li>Free shift meals and an employee discount at our KFC restaurants.</li><li>
Paid training.</li></ul> 
Bonus program:
As an Assistant General Manager, you&rsquo;ll also be eligible to participate in a quarterly bonus program, based on your restaurant&rsquo;s performance. 
What you&rsquo;ll do as an Assistant General Manager:<ul><li>
Lead, train, schedule, and coach your team to create a positive and productive work environment.</li><li>
Deliver excellent guest service and resolve issues quickly to ensure memorable dining experiences.</li><li>
Oversee daily operations, including inventory, cash handling, and compliance with company policies.</li><li>
Maintain KFC&rsquo;s standards for food quality, preparation, and presentation.</li><li>
Enforce safety and cleanliness standards to provide a safe environment for guests and employees.</li><li>
Manage labor and food costs to maximize profitability.</li><li>
Anticipate and resolve challenges that arise during your shift.</li></ul> 
What you bring to the table:<ul><li>
At least one year of experience as an Assistant General Manager in food service or retail, with profit and loss responsibility (quick service experience preferred).</li><li>
Must be at least 18 years old.</li><li>
Availability to close the restaurant at least two nights a week.</li><li>
Physical ability to lift and move heavy objects, stand and walk for entire shifts, safely maneuver through compact spaces, and operate restaurant equipment.</li></ul> 
What KBP brings to the table:
KBP Foods, a part of KBP Brands, is a leading restaurant franchise group. Our vision is simple: be a great place to work, a great place to eat, and a great place to own. In just 20 years we&rsquo;ve grown to more than 1,000 restaurants across 30+ states, and we&rsquo;re still growing. We&rsquo;re committed to providing growth opportunities and building an inclusive culture where people can thrive. If you want to join an energetic, entrepreneurial company with countless opportunities for personal, professional, and financial growth, a career with KBP Brands is the right fit for you.</div>

KFC Assistant General Manager

<div>If you're passionate about the fast-paced world of restaurant management, we want you. At KFC, you'll thrive in an environment where teamwork, exceptional service, and operational excellence are paramount. As an Assistant General Manager, you'll not only contribute to KFC's success but also enjoy clear career growth opportunities within KBP Foods, one of the nation's leading quick-service restaurant organizations. Join us, deliver exceptional customer experiences, and advance your career in the food industry-you deserve it. 
 
What's in it for you:
 
<ul><li>Grow your leadership skills and pursue General Manager and above-store opportunities through our internal leadership development program.
</li><li>Access to KBP Cares, our company nonprofit that supports employees through unexpected hardships.
</li><li>Medical, dental, and vision benefits.</li><li>
Paid time off (PTO) you can earn and use.</li><li>
Opportunity to invest in your future with education benefits like earning your GED for free, college scholarships and free online tuition.
</li><li>Free shift meals and an employee discount at our KFC restaurants.</li><li>
Paid training.</li></ul> 

Bonus program:
 
 
As an Assistant General Manager, you'll also be eligible to participate in a quarterly bonus program, based on your restaurant's performance. 
 
What you'll do as an Assistant General Manager: 
<ul><li>
Lead, train, schedule, and coach your team to create a positive and productive work environment.</li><li>
Deliver excellent guest service and resolve issues quickly to ensure memorable dining experiences.</li><li>
Oversee daily operations, including inventory, cash handling, and compliance with company policies.</li><li>
Maintain KFC's standards for food quality, preparation, and presentation.</li><li>
Enforce safety and cleanliness standards to provide a safe environment for guests and employees.</li><li>
Manage labor and food costs to maximize profitability.</li><li>
Anticipate and resolve challenges that arise during your shift.</li></ul> 

What you bring to the table: 
<ul><li>
At least one year of experience as an Assistant General Manager in food service or retail, with profit and loss responsibility (quick service experience preferred).</li><li>
Must be at least 18 years old.</li><li>
Availability to close the restaurant at least two nights a week.</li><li>
Physical ability to lift and move heavy objects, stand and walk for entire shifts, safely maneuver through compact spaces, and operate restaurant equipment.</li></ul> 

What KBP brings to the table: 
 
KBP Foods, a part of KBP Brands, is a leading restaurant franchise group. Our vision is simple: be a great place to work, a great place to eat, and a great place to own. In just 20 years we've grown to more than 1,000 restaurants across 30+ states, and we're still growing. We're committed to providing growth opportunities and building an inclusive culture where people can thrive. If you want to join an energetic, entrepreneurial company with countless opportunities for personal, professional, and financial growth, a career with KBP Brands is the right fit for you.</div>

Taraki

<div>
 Our client
 
 Navigator HR
 
 is looking
 
 Assistant Manager Customer Success
 
 in
 
 Lahore.
 
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support day-to-day supervision of the Customer Success team and ensure smooth execution of customer- facing operations.
 </li>
 <li>
 Monitor team accountability, responsiveness, documentation quality, meeting follow-ups, and adherence to service standards.
 </li>
 <li>
 Ensure customer health updates, red flags, internal notes, meeting minutes, and action trackers are maintained accurately and on time.
 </li>
 <li>
 Build and sustain strong customer relationships while proactively identifying service risks, escalation points, and retention concerns.
 </li>
 <li>
 Coach team members on communication standards, professionalism, ownership, and structured customer handling.
 </li>
 <li>
 Support onboarding, probation reviews, performance conversations, and capability development of team members.
 </li>
 <li>
 Coordinate with internal stakeholders to align on commitments, priorities, and issue resolution for assigned customers.
 </li>
 <li>
 Recommend and implement process improvements that strengthen reporting discipline, service consistency, and operational efficiency.
 </li>
 <li>
 Selection Criteria / Required Competencies
 </li>
 <li>
 Proven ability to manage teams, enforce accountability, and create a disciplined yet supportive working environment.
 </li>
 <li>
 Strong customer relationship management skills with the ability to handle critical conversations and service- sensitive situations professionally.
 </li>
 <li>
 Excellent verbal and written communication skills, including the ability to draft clear updates, meeting minutes, and performance feedback.
 </li>
 <li>
 Sound judgment, emotional intelligence, and maturity in balancing people management with organizational requirements.
 </li>
 <li>
 Strong problem-solving and escalation-handling capability with a proactive and solution-oriented approach.
 </li>
 <li>
 High ownership, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
 </li>
 <li>
 Comfort with performance tracking, reporting, process monitoring, and structured follow-through on action items.
 </li>
 <li>
 Digital literacy and working proficiency in tools such as Zoom, Microsoft Teams, Outlook, and other collaboration platforms.
 </li>
 <li>
 Strong follow-up and follow-through skills to ensure timely execution, coordination, and closure of tasks.
 
 </li>
 </ul>
</div>

Assistant Manager Customer Success - Navigator HR

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