assistant customer service manager

Domino's

<div>Company Description 
We are MBR Management (a locally owned Franchise of Domino's) &amp; we strive to treat all of our team members like family. Our goal is to get to know each team member &amp; help you accomplish your goals whether it is a career with us or just earning some extra cash! 
Job Description 
Are you ready to take the next step in your career and become a key player in our fast-paced restaurant environment? We're excited to announce an opening for an Assistant Manager position at our St. Louis, United States location. As an Assistant Manager, you'll be an integral part of our leadership team, helping to drive success and deliver exceptional customer experiences.<ul><li>
Lead and motivate a team of employees, fostering a positive and productive work environment</li><li>
Ensure high standards of food quality, customer service, and cleanliness are maintained at all times</li><li>
Assist in managing daily operations, including scheduling, inventory control, and cost management</li><li>
Train and develop team members, promoting a culture of continuous improvement</li><li>
Handle customer inquiries and resolve issues efficiently and professionally</li><li>
Collaborate with the General Manager to implement company policies and achieve store goals</li><li>
Oversee food preparation and delivery processes to maintain efficiency and quality</li><li>
Assist in managing financial aspects of the store, including cash handling and reporting</li><li>
Ensure compliance with all health and safety regulations</li><li>
Participate in local marketing initiatives and community engagement activities</li></ul> 

Qualifications 
<ul><li>
Proven leadership experience in the food service industry, preferably in a quick-service restaurant setting</li><li>
Strong interpersonal and communication skills, with the ability to motivate and inspire team members</li><li>
Excellent problem-solving and decision-making abilities</li><li>
Detail-oriented with a focus on efficiency and organization</li><li>
Customer-focused mindset with a commitment to delivering exceptional service</li><li>
Proficiency in basic computer skills for inventory management and reporting</li><li>
Knowledge of food safety and sanitation practices</li><li>
Flexibility to work various shifts, including evenings, weekends, and holidays</li><li>
Valid driver's license with a clean driving record (2 years experience if under {AGE}, or 1 year if {AGE} or older)</li><li>
Ability to pass a criminal background check</li><li>
Reliable transportation with proof of auto insurance</li><li>
High school diploma or equivalent; some college education is a plus</li><li>
ServSafe certification or willingness to obtain within 30 days of employment</li></ul> 

Additional Information 
BENEFITS:
Flexible scheduling <ul><li>- full &amp; part-time positions available</li><li>
Competitive wages</li><li>
Paid mileage</li><li>
Employee discount on all food items</li><li>
Advancement opportunities</li><li>
Paid training program</li><li>
Opportunity to become a Domino&rsquo;s Franchisee!</li></ul>
FULL TIME ASSISTANT MANAGER BENEFITS (in addition to above benefits):<ul><li>
Offered Health, Dental &amp; Vision Insurance after 60 days of employment</li><li>
Voluntary accident coverage/Critical illness coverage</li><li>
Flexible Spending Accounts</li><li>
Ability to contribute to a 401(k)</li></ul></div>

Assistant Manager(01585) - 4551 Telegraph Rd

Harvard Logistics

<div></div><div><div><h3 class="jobSectionHeader">Job Summary</h3>

We are looking for an Assistant Sales Training Manager who will be responsible to support the creation and delivery of sales training courses to help employees perform their duties efficiently, effectively and safely.

Key responsibilities include
<ul>
<li>Proficient in using of sales coach tools and technique to develop sales executive</li>
<li>Managing and Administrating LMS( learning Management System)</li>
<li>Proficient in preparing and delivering sales skills and Product Trainings</li>
<li>Conduct training needs analysis for manpower of entire Sales Network also prepare &amp; deliver need-based trainings accordingly.</li>
<li>Ensure delivery of sales training is within the training budget and maximizes cost effectiveness with focus on Training ROI</li>
<li>Digital Competency related training such as CRM related Sales Force and ERP system related</li>
<li>Conduct yearly Sales Executive Competition- Nissan Retail, Renault, Infiniti, Fleet and CPO</li>
<li>Track the Implementations of GIA Recommendations for Sales &amp; Marketing</li>
<li>Conduct Quarterly Product test for all Sales Executives</li>
<li>Achieve agreed KPI on NISSAN Sales Executives Certification Program</li>
<li>Complete Induction training of New Sales Executive.</li>
<li>Design and develop training module and materials</li>
<li>GHRD Training coordination for Sales staff</li>
</ul>
Qualifications

Education: University Degree in Mechanical/Automotive Engineering. Sales Trainer Certification is also important.

Linguistic Skills: Excellent communication skills in English and Arabic is mandatory.

Previous Experience: 5 years of experience in automobile distributorship or related industry, selling large sales volume/ model line-up. Previous hands on experience in automotive sales is mandatory.

Required Skills: Good organization, communication, planning and presentation skills. Ability to motivate and encourage a large sales team. Proficiency in MS office (Excel &ndash; PowerPoint &ndash; Word) , Oracle/ERP software background is an advantage.</div></div>
 <ul><li>Company: Harvard Logistics</li>
<li>Employment Type: Full Time</li>
<li>Education Level: Bachelor</li>
<li>Experience: 5 Years
</li><li>Job Type: Sales</li></ul>

Assistant Sales Training Manager

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 <ul>
 <li>
 The incumbent will be primarily responsible for providing effective support to the SME Sales team.
 </li>
 <li>
 His key role includes, but is not limited to the following:
 </li>
 <li>
 Proactively marketing solicitation of SME relationships for both Assets &amp; Liabilities.
 </li>
 <li>
 Ensure implementation of a marketing plan as per agreed objectives.
 </li>
 <li>
 Ensure quality of portfolio is satisfactory
 </li>
 <li>
 Act as one-stop solution for all such customers&rsquo; requests / needs.
 </li>
 <li>
 Managing &amp; developing existing &amp; new relationships within the delegated authority and in accordance with QNB credit policies and procedures.
 </li>
 <li>
 Closely work with his senior team members to develop and expand the bank&rsquo;s corporate business from existing corporate customers and new relationships in line with the bank&rsquo;s strategy.
 </li>
 <li>
 Prepare credit proposals, starting from negotiation stage with the customers until limit booking.
 </li>
 <li>
 Coordinate with other departments to ensure smooth operations of the accounts.
 
 
 </li>
 </ul>
 Main Responsibilities
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Provide inputs to his line manager in developing and implementing strategies and plans to achieve all volume, revenue, and profit targets for the SME segment.
 </li>
 <li>
 Proactively support his line manager in the development of Key Performance Indicators for the purpose of systematic performance monitoring and quality measurement of the department&rsquo;s function, customer portfolio development and the monitoring of achievements.
 </li>
 <li>
 Ensure proper monitoring and achievement of Key Performance Indicators on periodic basis.
 </li>
 <li>
 Ensure upholding and monitoring full compliance with prevailing best corporate banking practices.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Senior Manager SME Relationship Management
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Be highly responsive to customers&rsquo; needs &amp; ensure client satisfaction
 </li>
 <li>
 Ensure high quality of portfolio in order to avoid direct credit losses.
 </li>
 <li>
 Act as the single point of contact for servicing all needs/ queries
 </li>
 <li>
 Provide input to his line manager to support the development of tailored product solutions for QNB SME clients
 </li>
 <li>
 Build and maintain strong and effective relationship with all other related departments and sections to ensure timely processing and resolution of the needs/ queries of the SME customer base including any related operational issues and thereby facilitate achievement of the Group&rsquo;s goals/ objectives.
 </li>
 <li>
 Service the needs / queries of the customers under the team&rsquo;s portfolio.
 </li>
 <li>
 Liaise with customers for their day-to-day banking requirements
 </li>
 <li>
 Ensure customers are well informed of their facilities and other matters
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Implement marketing plan to identify corporate relationships.
 </li>
 <li>
 Monitor credit quality of the portfolio for risk recognition.
 </li>
 <li>
 Provide timely and accurate information to the internal auditors and the Compliance function as and when required on the SME customer base.
 </li>
 <li>
 Prepare periodic Management and Business Information reports.
 </li>
 <li>
 Maintain good understanding of the existing credit policy of the bank.
 </li>
 <li>
 Develop good understanding of QNB SME product offering
 </li>
 <li>
 Focus on managing relationships:
 </li>
 <li>
 Act as key point of contact for SME clients in the portfolio
 </li>
 <li>
 Directly responsible for handling corporate borrowing portfolio growth, quality and profitability
 </li>
 <li>
 Proactively review the financial situation of clients and provide advice on product solutions for their banking needs
 </li>
 <li>
 Strengthen existing relationships with clients in the portfolio through regular visits
 </li>
 <li>
 Develop and manage on day-to-day basis existing relationships to meet assigned financial and nonfinancial targets, in compliance with established QNB credit policies, procedures and standards.
 </li>
 <li>
 Target prospect corporate customers and explore new business opportunities to meet assigned financial and non-financial targets, in compliance with established QNB credit policies, procedures and standards.
 </li>
 <li>
 Process new credit applications, renewals and any other requests for new and existing customers in coordination with his senior team members, while addressing adequately all relevant and risk factors and latest developments in the industry, market and business
 </li>
 <li>
 Liaise with other departments within the bank for customers&rsquo; transactions.
 </li>
 <li>
 Maintain high credit documentation standards,
 </li>
 <li>
 Obtain all requisite facility and account documentation to ensure each customer&rsquo;s file is current with valid legal documentation to secure / protect the Bank's interests.
 </li>
 <li>
 Gather all relevant information required to make credit decisions
 </li>
 <li>
 Develop understanding of the SME banking market in Qatar, identifying key trends, regulations, clients&rsquo; needs and the activities of competitors
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Planning, organizing and controlling, prioritizing and planning work activities, using time efficiently.
 </li>
 <li>
 Possess a good knowledge of corporate banking products, legal, documentation &amp; regulatory requirements
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 </li>
 <li>
 Legal, Regulatory, and Risk Framework Responsibilities:
 </li>
 <li>
 Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
 </li>
 <li>
 Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
 </li>
 <li>
 Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
 </li>
 <li>
 Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
 </li>
 <li>
 Maintain appropriate knowledge to ensure full qualification to undertake the role.
 </li>
 <li>
 Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
 </li>
 <li>
 Attend mandatory (internal and external) seminars as instructed by the Bank.
 </li>
 <li>
 Other:
 </li>
 <li>
 Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
 </li>
 <li>
 Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
 </li>
 <li>
 Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
 </li>
 <li>
 All other ad hoc duties/activities related to QNB that management might request from time to time.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 University graduate (Bachelor) preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration (related field of study), [&ldquo;Masters preferred.&rdquo;]
 </li>
 <li>
 At least 8 years of relevant experience, preferably within a highly rated international bank.
 </li>
 <li>
 Excellent oral and written communication skills (including report writing) in English and Arabic.
 </li>
 <li>
 Good interpersonal and presentation skills.
 </li>
 <li>
 Understanding of the relevant laws, regulations, and practices.
 </li>
 <li>
 Ability to make decisions and follow through with initiatives.
 </li>
 <li>
 Personal integrity and self-management.
 </li>
 <li>
 Planning, organising, and analytical ability.
 </li>
 <li>
 Results oriented.
 </li>
 <li>
 Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
 </li>
 <li>
 Decision making skills.
 </li>
 <li>
 Problem solving skills.
 </li>
 <li>
 Good track record in sales and client service .
 </li>
 <li>
 Awareness of risk management concepts and practices.
 </li>
 <li>
 Good knowledge of SME banking products.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 <li>
 Copy of Birth Certificate
 </li>
 </ul>
</div>

QNB3743 - Assistant Manager SME Relationship Management (Qatarization)

Side Track / Depot Deli

Assistant Manager Job TitleAssistant ManagerFLSA StatusNon-Exempt (Hourly)Reports ToStore Manager, Operations Manager, or OwnerPosition SummaryThe Assistant Manager is responsible for assisting in the daily operation of the store and ensuring exceptional customer service, employee performance, operational efficiency, and compliance with company policies and procedures. The Assistant Manager serves as a leader within the store, providing direction and support to employees while helping maintain a clean, safe, and profitable business environment.In the absence of the Store Manager, the Assistant Manager may assume responsibility for the operation of the store and the supervision of employees.Essential Duties and ResponsibilitiesStore Operations<ul><li>Assist in the daily operation of the store and ensure all company policies and procedures are followed.</li><li>Open and close the store as scheduled.</li><li>Ensure the store is clean, organized, stocked, and customer-ready at all times.</li><li>Monitor fuel islands, parking areas, restrooms, and customer service areas for cleanliness and safety.</li><li>Assist in maintaining proper inventory levels throughout the store.</li><li>Receive, verify, and organize merchandise deliveries.</li><li>Ensure products are properly stocked, rotated, and displayed.</li><li>Monitor and report maintenance issues, equipment malfunctions, and safety concerns.</li></ul>Employee Supervision<ul><li>Assist with training and developing employees.</li><li>Provide guidance, coaching, and support to store employees.</li><li>Monitor employee performance and report concerns to management.</li><li>Ensure employees comply with company policies, procedures, and safety standards.</li><li>Assist with shift scheduling and shift coverage when needed.</li><li>Delegate tasks and ensure completion of assigned duties.</li><li>Lead by example through professionalism, reliability, and strong work ethic.</li></ul>Customer Service<ul><li>Provide excellent customer service and maintain positive customer relationships.</li><li>Resolve customer concerns and complaints professionally and promptly.</li><li>Ensure employees provide courteous and professional service.</li><li>Assist customers with questions regarding store products and services.</li></ul>Cash Handling and Financial Responsibilities<ul><li>Operate cash registers and point-of-sale systems.</li><li>Perform cashier functions as needed.</li><li>Assist with shift changes, cashier reports, and daily reconciliation procedures.</li><li>Verify cash drawers, deposits, and lottery transactions.</li><li>Follow all company cash handling procedures and security protocols.</li><li>Assist in preventing cash shortages, theft, and fraud.</li></ul>Lottery, Tobacco, Alcohol, and Age-Restricted Sales<ul><li>Ensure compliance with all federal, state, and local regulations regarding age-restricted sales.</li><li>Verify identification when required.</li><li>Assist in managing lottery inventory and sales procedures.</li><li>Ensure employees follow all company and regulatory requirements regarding lottery, tobacco, alcohol, and other regulated products.</li></ul>Inventory Control<ul><li>Assist with inventory counts and audits.</li><li>Monitor product levels and communicate ordering needs.</li><li>Investigate inventory discrepancies and report findings to management.</li><li>Assist in reducing product loss, waste, and shrinkage.</li></ul>Safety and Compliance<ul><li>Ensure compliance with company safety policies and procedures.</li><li>Maintain a safe environment for employees and customers.</li><li>Report accidents, injuries, equipment failures, and hazardous conditions immediately.</li><li>Assist with compliance related to fuel operations, environmental requirements, and store regulations.</li></ul>Administrative Responsibilities<ul><li>Complete required paperwork, reports, and documentation accurately and on time.</li><li>Assist with vendor check-ins and invoice verification.</li><li>Maintain confidentiality regarding company information, employee matters, and financial records.</li><li>Communicate effectively with management regarding store performance and operational concerns.</li></ul>Qualifications<ul><li>Strong leadership and communication skills.</li><li>Ability to supervise and motivate employees.</li><li>Excellent customer service skills.</li><li>Ability to handle cash and perform basic mathematical calculations accurately.</li><li>Ability to multitask and work effectively in a fast-paced environment.</li><li>Basic computer and point-of-sale system knowledge.</li><li>Reliable transportation and dependable attendance.</li><li>Ability to work flexible schedules, including nights, weekends, and holidays as needed.</li></ul>Physical Requirements<ul><li>Ability to stand and walk for extended periods.</li><li>Ability to lift and carry up to 50 pounds.</li><li>Ability to bend, stoop, reach, and perform routine physical tasks.</li><li>Ability to work in various indoor and outdoor conditions.</li></ul>Performance Expectations<ul><li>Demonstrate leadership, professionalism, and accountability.</li><li>Support company goals, policies, and operational standards.</li><li>Maintain high levels of customer satisfaction.</li><li>Ensure employees perform assigned duties effectively and efficiently.</li><li>Maintain a clean, safe, and profitable store environment.</li><li>Promote teamwork and a positive workplace culture.</li></ul>AcknowledgmentDue to the nature of convenience store operations, Assistant Managers may be required to perform duties outside their primary responsibilities, including cashier duties, stocking, cleaning, inventory management, and customer service. All employees are expected to support store operations as needed.This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities. Management reserves the right to assign additional duties as business needs require.Pay: $14.00 - $17.00 per hourWork Location: In person

Assistant Manager

The Home Depot

Position Purpose: Operations Assistant Store Manager in Training (OASM-IT) will gain hands-on experience in the key responsibilities and functions of a Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, OAMs in Training will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability. They will learn to oversee the smooth operation of several key areas, including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. OASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the OASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities. Key Responsibilities: 50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales &amp; profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments. 15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly 15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations. 10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP&rsquo;s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink. 10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Direct Manager/Direct Reports: This position reports to Store Manager This position has 0 direct reports. Travel Requirements: Typically requires overnight travel less than 5% of the time. Physical Requirements: Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions: Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Demonstrated ability to collaborate and work effectively with cross-functional teams Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience: 3 Preferred Years of Work Experience: 3 Minimum Leadership Experience: 2 + years of leadership experience Preferred Leadership Experience: 3 + years of leadership experience Certifications: None Competencies: Action Oriented Collaborates Communicates Effectively Customer Focus Resourceful

Operations Assistant Store Manager in Training

Operations Assistant Store Manager, in Training

Operations Assistant Store Manager

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