assistant customer service manager

Majid Al Futtaim

<div>
 
 The Associate Manager is responsible for delivering high-quality capacity management and operational support to Customer Care Representatives, enabling them to consistently meet service levels in a cost-effective manner. The role requires a strong people-focused approach, excellent customer service skills, and the ability to manage and moderate both online and offline interactions with internal and external customers.
 
 
 As the face and voice of the Carrefour brand, the role holder oversees all customer interactions and focuses on building strong, lasting relationships by managing inquiries, waiting lists, and customer preferences. With a strong analytical mindset, the Associate Manager drives service innovation to maintain exceptional customer experience standards while optimizing cost per contact, supporting a customer care operation that runs 12 hours a day, 7 days a week, across multiple languages.
 
</div>

Assistant Customer Service Manager | Emirati Talent

Domino's

Job Description 
 
Job Description 
Store Management 
 
Our Domino's Pizza Assistant Managers are the backbone of our business! Assistant Managers handle all aspects of running a Domino's Pizza store, including leading their team, setting high standards for customer service and maintaining exceptional product quality standards. 
 
Paid Training! 
 
We offer a chance for professional growth by requiring all our Assistant Managers to be trained and certified through our unique Management Development Program. If you have limited experience, this program will teach you everything you need to learn to become a successful manager. If you have previous experience, the program allows for self-paced learning and fast tracking to help you advance. 
 
Opportunities! 
 
Our Management Development Program allows only our own store managers to apply for franchising opportunities - which sets us apart from our competition. For many of our General Managers, the ultimate goal is to own their own business. Only individuals who have successfully managed a Domino's Pizza store for at least a year, are eligible to apply for a franchise. Join our team and learn how business ownership may be within your grasp! 
 
Great Pay! 
 
Our assistant managers are paid a a industry competitive salary. In addition, assistant managers are eligible to earn performance based wage increases and sometimes incentives based on the profitability of their stores, as well as the store's overall performance. 
 
Qualified management applicants must be at least 18 years old, have a valid driver's license and a good driving record. Some management experience is a plus. The ability to work in a fast-paced, high volume environment and be able to handle multiple tasks at once is required. 
 
ABOUT THE JOB 
 
You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgement, math and the ability to multitask. 
 
You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!JOB REQUIREMENTS AND DUTIES 
 
You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew. 
 
In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance&amp; punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability. 
 
ADVANCEMENT 
 
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.p 
 
DIVERSITY 
 
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. 
 
SUMMARY STATEMENT 
 
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

Assistant Manager(03137) - 18406 E. Colonial Dr.

<div>Job Description 
Assistant General Manager Position Description
Department: Store Operations
Job Title: Assistant General Manager
FLSA Classification: Non-Exempt
Reports To: General Manager
Regional Operations Manager -secondary report
Direct Reports: CSRs, Delivery Experts and Pizza Makers
Indirect Reports: N/A
Assistant General Managers are some of the most special in the company. We believe in promoting from within. We will show you the ropes and work with you to be as successful as you want to be.
Each store has its own personality, and we reward outstanding leaders and operators. You'll love the buzz of high-energy, friendly competition. If you are possess integrity and honesty, are motivated, energetic and willing to learn and go the distance, go the extra mile - you will be successful with us.
Many Team Members began their careers as Assistant General Managers and today are successful Domino's franchise owners. From Customer Service Reps to Management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. There is no place for average at Domino&rsquo;s; go somewhere else to be average.
Assistant General Manager responsibilities:<ul><li>Serve as manager-on-duty and second in command to General Manager</li></ul><ul><li>Partner in with General Manager to assist with recruitment, new Team Member training and scheduling</li></ul><ul><li>Uphold brand standards and company policies</li></ul><ul><li>Provide consistently high quality product and service to customers</li></ul><ul><li>Maximize sales and profit by meeting food and labor goals</li></ul><ul><li>Ensure health, safety and cleanliness standards are upheld</li></ul><ul><li>Foster productive and professional Team Member relationships</li></ul><ul><li>Serve as store mentor and operations expert in all Domino&rsquo;s store-level Team Member positions</li></ul><ul><li>Build relationships with customers and community</li></ul><ul><li>Cash handling, reconciliation and reporting</li></ul><ul><li>Inventory control and management</li><li>Assist General Manager in marketing efforts</li></ul>
If you've got your eye on developing a rewarding Domino's career, are ambitious even on your not-so-good days, enjoy competition and strive for operational excellence then make your career with us!
Perks of the job:
From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best.
Domino's Assistant General Managers enjoy:<ul><li>Greater variety</li><li>Smaller teams, make friends and build relationship</li><li>Fast career progression</li><li>Competitive wages, delivery mileage, tips and overtime</li><li>Paid training opportunities &amp; rewards</li><li>Health Insurance</li><li>Paid Time Off</li><li>Energetic, fun and positive culture</li></ul>
Minimum requirements and expectations:
A job with us means you get to be yourself, work hard, have fun, and learn heaps of new skills along the way. How far you go is up to you. What you will need:<ul><li>An EXCEPTIONAL and POSITIVE attitude</li><li>Possess integrity and honesty</li><li>Excellent attendance and punctuality</li><li>You must be 18 years of age or older.
</li><li>Possess reliable transportation as well as valid driver&rsquo;s license, registration and liability insurance</li><li>Effectively train and engage Team Members</li><li>Be able to pass back ground investigation and motor vehicle report</li><li>Previous inventory control, labor costs and computer knowledge</li><li>Ability to create and effectively manage Team Member schedule</li><li>Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)</li><li>Verbal, writing, and telephone skills to communicate effectively with Team Members and customers
</li><li>Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed</li><li>Ability to enter orders using a computer keyboard or touch screen</li></ul>
* Adept at utilizing proprietary software systems * PULSE and PWR<ul><li>Ability to comprehend and give correct written instructions</li><li>Talking and hearing on telephone</li><li>Near and mid-range vision for most in-store tasks</li><li>Depth perception.</li><li>Ability to differentiate between hot and cold surfaces</li><li>The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions</li><li>Ability to stand for long periods of time: Most tasks are performed from a standing position.</li></ul>
Yellow Hammer Pizza of MD, LLC TA Domino&rsquo;s Pizza &reg; is an Equal Opportunity Employer.</div>

Assistant Manager(06085) - 7091 Indian Head Highway

Abacus Outsourcing

Job SummaryThe Assistant Manager &ndash; Quality Assurance is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role supports the QA Manager in driving quality standards, compliance, agent performance improvement, and client satisfaction through data-driven insights and coaching initiatives.Key Responsibilities<ul><li>Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.</li><li>Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.</li><li>Identify gaps in quality performance and recommend corrective actions.</li><li>Support, guide, and mentor QA Analysts to maintain consistent evaluation standards.</li><li>Conduct calibration sessions with QA, Operations, and Training teams.</li><li>Provide structured feedback and coaching plans to improve agent performance.</li><li>Prepare and share daily, weekly, and monthly quality performance reports.</li><li>Analyze trends, root causes, and quality metrics to drive continuous improvement.</li><li>Present insights and action plans to management and stakeholders.</li><li>Assist in client audits, quality reviews, and business reviews.</li><li>Address quality-related escalations in collaboration with operations teams.</li><li>Ensure client expectations and quality benchmarks are consistently met.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).</li></ul>Experience<ul><li>3&ndash;5 years of experience in BPO/Contact Center Quality Assurance.</li><li>At least 1&ndash;2 years in a senior QA, Team Lead, or Assistant Manager role.</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager Quality Resource - BPO

Fairmont

<div>Company Description 
Fairmont is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Fairmont Hotels &amp; Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. 
Job Description 
At the pinnacle of hospitality excellence, the Assistant Manager Concierge oversees a team dedicated to curating unforgettable guest experiences and leaving lasting impressions. This role demands a genuine passion for people and a collaborative approach to enhancing guest stays through proactive and intuitive service. With unparalleled knowledge of Mumbai&rsquo;s vibrant dining scene, hotel amenities, and local attractions, the Assistant Concierge Manager crafts bespoke itineraries and recommendations that elevate each guest&rsquo;s visit to extraordinary heights.
Responsibilities:<ul><li>
Lead and inspire the concierge team to deliver unparalleled service and personalized guest interactions.</li><li>
Support associates in delivering top-tier customer service across all touchpoints.</li><li>
Manage front drive operations and coordinate seamlessly with valet, bellman, and doorman services.</li><li>
Optimize staffing levels for peak efficiency and guest satisfaction.</li><li>
Maintain impeccable presentation of luggage rooms and hotel assets.</li><li>
Engage with guests during peak times, promptly addressing their needs in public areas.</li><li>
Review guest feedback with associates to foster continuous improvement.</li><li>
Conduct training sessions to refine guest interactions and service excellence.</li><li>
Promote hotel amenities and uphold lobby cleanliness and orderliness.</li><li>
Develop efficient work schedules aligned with occupancy forecasts.</li><li>
Ensure high standards of appearance, punctuality, and performance among team members.</li><li>
Supervise the Concierge team to ensure consistent delivery of exceptional service.</li><li>
Address guest concerns promptly, collaborating with department heads and management.</li><li>
Assist guests with inquiries and arrangements during their stay, balancing operational needs effectively.</li><li>
Provide comprehensive information on hotel services and local attractions.</li></ul></div>

Assistant Manager Concierge

<div>Job Description 
Assistant Manager
Born to Lead
Being a Domino's Assistant Manager is more than just a job - it's a career. We're all about fun, but we take your career ambitions very seriously. As someone that likes a challenge, you'll love sinking your teeth into life as a Domino's manager. We want our people to enjoy coming to work, and Domino's managers are no different. Yes, you're responsible for the success of the store and its staff, but we still want you to enjoy achieving it. Chances are if you're having fun, everyone is.
Domino's Pizza loves Domino's people
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's Asst Manager that's exactly what you can be. You'll get to flex your creative muscles, thinking up new ways to drive Domino's fun culture. Sell more pizza, have more fun! It's as simple as that. You'll have the chance to progress far quicker here. If you like the thought of managing your own million-dollar business, then Domino's Pizza is the place for you.
Drive your own career
Being a Domino's Assistant Manager isn't your average management gig. Domino's managers aren't just concerned with their own training; they're constantly supporting and pushing the team to go that one better. It's what makes it such a rewarding place to work. And the way Domino's works, it could be just the beginning. Many of our team members began their careers as Assistant Managers and today are successful Domino's franchise owners. From assistant manager to general manager to franchisee, our stores offer a world of opportunity.
Job Requirements and Duties
As an Assistant Manager, you are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.
In addition, you&rsquo;ll be responsible for Staffing, Paperwork, Cost Controls, Cash Control, Food Management, Work to a Schedule, Perfect Image and Adherence to Standards, Great Customer Service, Attendance &amp; Punctuality, Transportation to/from work, Store Cleanliness, Marketing, and Profitability
Those are the basics, but here&rsquo;s what else you can expect:
General Job Duties<ul><li>Operate all equipment</li><li>Stock ingredients from delivery area to storage, work area, walk-in cooler</li><li>Prepare product</li><li>Receive and process telephone orders</li><li>Take inventory and complete associated paperwork</li><li>Clean equipment and facility approximately daily</li></ul>
Communication Skills<ul><li>Ability to comprehend and give correct written instructions</li><li>Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person</li></ul>
Essential Functions/Skills<ul><li>Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)</li><li>Must be able to make correct monetary change</li><li>Verbal, writing, and telephone skills to take and process orders</li><li>Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed</li><li>Ability to enter orders using a computer keyboard or touch screen</li></ul>
Work Conditions<ul><li>Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks</li><li>In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas</li><li>Sudden changes in temperature in work area and while outside</li><li>Fumes from food odors</li><li>Exposure to cornmeal dust</li><li>Cramped quarters including walk-in cooler</li><li>Hot surfaces/tools from oven up to 500 degrees or higher</li><li>Sharp edges and moving mechanical parts</li></ul>
Sensing<ul><li>Talking and hearing on telephone</li><li>Near and mid-range vision for most in-store tasks</li></ul> 
Additional Information<ul><li> 
Depth perception</li><li>Ability to differentiate between hot and cold surfaces</li></ul>
Temperaments<ul><li>The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions</li></ul>
Physical Requirements including, but not limited to the following:
Standing<ul><li>Most tasks are performed from a standing position</li></ul>
Walking<ul><li>For short distances for short durations</li></ul>
Lifting<ul><li>Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck</li><li>Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'</li><li>Cases are usually lifted from floor and stacked onto shelves up to 72high</li></ul>
Carrying<ul><li>Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves</li><li>Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store</li><li>Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray</li></ul>
Pushing<ul><li>To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push</li><li>Trays may also be pulled</li></ul>
Climbing<ul><li>Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance</li></ul>
Stooping/Bending<ul><li>Forward bending at the waist is necessary at the pizza assembly station</li><li>Toe room is present, but workers are unable to flex their knees while standing at this station</li><li>Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day</li><li>Forward bending is also present at the front counter and when stocking ingredients</li></ul>
Crouching/Squatting<ul><li>Performed occasionally to stock shelves and to clean low areas</li></ul>
Reaching<ul><li>Reaching is performed continuously; up, down and forward</li></ul>
Hand Tasks<ul><li>Eye-hand coordination is essential; use of hands is continuous during the day</li><li>Frequently activities require use of one or both hands</li><li>Shaping pizza dough requires frequent and forceful use of forearms and wrists</li></ul></div>

Assistant Manager(03152) - 1660 S Congress Ave Unit 7

Casagrand Builders Pvt Ltd

Position: Assistant Manager &ndash; CRM Location: Dubai Industry: Real Estate DeveloperJob Summary: We are seeking a proactive and customer-focused Assistant Manager &ndash; CRM with prior experience in the real estate development sector. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams.Key Responsibilities:&middot; Manage the end-to-end customer relationship process from booking to handover.&middot; Coordinate with sales, finance, projects, and legal teams to resolve customer queries.&middot; Handle customer documentation, agreement execution, and payment follow-ups.&middot; Ensure timely updates to customers regarding project progress and possession timelines.&middot; Address customer concerns and provide effective resolutions.&middot; Support in CRM data management and maintaining accurate records.&middot; Assist in planning and executing customer engagement initiatives.&middot; Generate reports and MIS for management review.Requirements:&middot; Bachelor&rsquo;s degree in Business Administration or related field.&middot; Minimum 3&ndash;6 years of experience in CRM within a real estate developer firm (mandatory).&middot; Excellent communication and interpersonal skills.&middot; Strong organizational and problem-solving abilities.&middot; Proficiency in MS Office and CRM software.&middot; Ability to work under pressure and meet deadlines.Job Type: Full-timePay: AED6,000.00 - AED8,000.00 per month

Asst. Manager -CRM

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