assistant customer service manager

Hcm International

Job Title: Assistant Manager &ndash; Customer Service OperationsLocation: Gujranwala &ndash; Service Branch Reports To: Branch Manager &ndash; ServiceJob PurposeWe are seeking a dynamic and customer-focused Assistant Service Manager to join Dawlance at our Service Branch in Gujranwala. The role involves overseeing day-to-day service operations, ensuring customer satisfaction, supporting technical teams, and maintaining operational excellence in line with company policies.Key Responsibilities<ul><li>Supervise daily operations and performance of the Authorized Workshop (AWS).</li><li>Handle customer complaints, guide employees for quick resolution, and ensure no recurring service faults.</li><li>Maintain documentation accuracy and take corrective measures in consultation with the Branch Manager.</li><li>Develop and maintain strong relationships with dealers and franchises to support business growth.</li><li>Monitor branch and franchise reports (revenue, satisfaction, warranty issues, quality, and training).</li><li>Oversee warranty, costs, expenses, revenue generation, and ensure quality improvement.</li><li>Manage daily collections, reconciliations, and deposits, and report to Branch Manager.</li><li>Ensure employees follow SOPs, KPIs, and health &amp; safety protocols.</li><li>Support and guide service staff to achieve operational efficiency and customer satisfaction.</li></ul>Education &amp; Experience<ul><li>graduate Engineer (Industrial, Mechanical, or Electrical).</li><li>1&ndash;2 years of relevant experience in service operations, technical support, or customer service.</li></ul>Skills &amp; Competencies<ul><li>Strong interpersonal and leadership skills.</li><li>Excellent complaint handling and customer service tactics.</li><li>Technical knowledge of home appliances and service operations.</li><li>Ability to manage functional operations effectively.</li><li>Strong problem-solving and analytical skills.</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs170,000.00 per monthWork Location: In person

Assistant Manager – Customer Service Operations

Domino's

<div>Job Description 
Assistant General Manager Position Description
Department: Store Operations
Job Title: Assistant General Manager 
FLSA Classification: Non-Exempt 
Reports To: General Manager 
Regional Operations Manager -secondary report 
Direct Reports: CSRs, Delivery Experts and Pizza Makers 
Indirect Reports: N/A 
Assistant General Managers are some of the most special in the company. We believe in promoting from within. We will show you the ropes and work with you to be as successful as you want to be. 
Each store has its own personality, and we reward outstanding leaders and operators. You'll love the buzz of high-energy, friendly competition. If you are possess integrity and honesty, are motivated, energetic and willing to learn and go the distance, go the extra mile - you will be successful with us. 
Many Team Members began their careers as Assistant General Managers and today are successful Domino's franchise owners. From Customer Service Reps to Management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. There is no place for average at Domino&rsquo;s; go somewhere else to be average. 
Assistant General Manager responsibilities:<ul><li> 
Serve as manager-on-duty and second in command to General Manager</li></ul><ul><li> 
Partner in with General Manager to assist with recruitment, new Team Member training and scheduling</li></ul><ul><li> 
Uphold brand standards and company policies</li></ul><ul><li> 
Provide consistently high quality product and service to customers</li></ul><ul><li> 
Maximize sales and profit by meeting food and labor goals</li></ul><ul><li> 
Ensure health, safety and cleanliness standards are upheld</li></ul><ul><li> 
Foster productive and professional Team Member relationships</li></ul><ul><li> 
Serve as store mentor and operations expert in all Domino&rsquo;s store-level Team Member positions</li></ul><ul><li> 
Build relationships with customers and community</li></ul><ul><li> 
Cash handling, reconciliation and reporting</li></ul><ul><li> 
Inventory control and management</li><li>Assist General Manager in marketing efforts</li></ul>
If you've got your eye on developing a rewarding Domino's career, are ambitious even on your not-so-good days, enjoy competition and strive for operational excellence then make your career with us!
Perks of the job:
From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best.
Domino's Assistant General Managers enjoy:<ul><li>Greater variety</li><li>Smaller teams, make friends and build relationship</li><li>Fast career progression</li><li>Competitive wages, delivery mileage, tips and overtime</li><li>Paid training opportunities &amp; rewards</li><li>Health Insurance</li><li>Paid Time Off</li><li>Energetic, fun and positive culture</li></ul>
Minimum requirements and expectations:
A job with us means you get to be yourself, work hard, have fun, and learn heaps of new skills along the way. How far you go is up to you. What you will need:<ul><li>An EXCEPTIONAL and POSITIVE attitude</li><li>Possess integrity and honesty</li><li>Excellent attendance and punctuality</li><li>You must be 18 years of age or older.</li><li>Possess reliable transportation as well as valid driver&rsquo;s license, registration and liability insurance</li><li>Effectively train and engage Team Members</li><li>Be able to pass back ground investigation and motor vehicle report</li><li>Previous inventory control, labor costs and computer knowledge</li><li>Ability to create and effectively manage Team Member schedule</li><li>Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)</li><li>Verbal, writing, and telephone skills to communicate effectively with Team Members and customers</li><li>Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed</li><li>Ability to enter orders using a computer keyboard or touch screen</li></ul>
* Adept at utilizing proprietary software systems * PULSE and PWR<ul><li>Ability to comprehend and give correct written instructions</li><li>Talking and hearing on telephone</li><li>Near and mid-range vision for most in-store tasks</li><li>Depth perception.</li><li>Ability to differentiate between hot and cold surfaces</li><li>The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions</li><li>Ability to stand for long periods of time: Most tasks are performed from a standing position.</li></ul>
Yellow Hammer Pizza of MD, LLC TA Domino&rsquo;s Pizza &reg; is an Equal Opportunity Employer. 
Additional Information 
All your information will be kept confidential according to EEO guidelines.</div>

Assistant Manager(08983) Market & 16th, Wilmington, NC

SJS INTERNATIONAL Industries

We are a leading battery manufacturing company - Alaska Battery seeking a skilled and proactive Assistant Manager &ndash; After Sales to oversee service operations, ensure customer satisfaction, and strengthen dealer support across Karachi and Hyderabad.Key Responsibilities:<ul><li>Manage and improve after-sales service operations across assigned regions</li><li>Lead and train service teams to ensure timely, quality support</li><li>Develop and maintain strong relationships with dealers and distributors</li><li>Monitor warranty claims, service quality, and customer feedback</li><li>Implement service policies and process improvements for efficiency</li><li>Conduct periodic service audits and provide actionable insights</li><li>Coordinate with sales teams to enhance overall customer experience</li></ul>What We&rsquo;re Looking For:<ul><li>Bachelor&rsquo;s degree or DAE in Mechanical/Electrical Engineering, Business, or related field</li><li>5+ years of experience in after-sales/service operations (automotive/manufacturing preferred)</li><li>Strong leadership, problem-solving, and communication skills</li><li>Willingness to travel between Karachi and Hyderabad as needed</li></ul>Job Type: Full-timePay: From Rs75,000.00 per monthWork Location: In person

Assistant Manager After Sales

Pidilite Industries Limited

<div>
 
 
 
 Job Title:
 
 
 Asst. Manager -
 
 
 Planning &amp; Customer Service &ndash; Organized Retail
 
 
 
 
 Vertical:
 
 
 Manufacturing Operations &amp; SCM
 
 .
 
 
 
 
 
 
 
 
 Job Objective:
 
 
 
 
 The Supply Chain Customer Service Assistant Manager oversees the complete order-to-delivery cycle, ensuring service level improvements through efficient coordination across internal teams, external partners, Customers and logistics service providers. This role demands strategic thinking, operational excellence, and strong leadership to drive service performance and continuous improvement.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Own the end-to-end order fulfilment process from order receipt to final delivery
 </li>
 <li>
 Monitor delivery timelines and proactively resolve delays or disruptions
 </li>
 <li>
 Optimize OTIF (On-Time In-Full) performance and reduce lead times
 </li>
 <li>
 Act as the escalation point for complex customer issues and complaints
 </li>
 <li>
 Build strong relationships with key customers and ensure service-level agreements are met
 </li>
 <li>
 Analyze customer feedback and implement service improvements
 </li>
 <li>
 Collaborate with sales, planning, procurement, logistics, and finance teams to align on order priorities and inventory availability
 </li>
 <li>
 Coordinate with transporters, and warehouse teams to ensure timely dispatch and delivery
 </li>
 <li>
 Lead, mentor, and develop a team of supply chain depot coordinators
 </li>
 <li>
 Conduct regular performance reviews and training sessions to build team capability
 </li>
 <li>
 Track KPIs such as order accuracy, delivery performance (Fill Rate, Lead Time), and complaint resolution time
 </li>
 <li>
 Drive process improvements for organized retail (MT, E-Com, Q-Com and Corporate)
 </li>
 <li>
 Prepare dashboards and reports and customer reviews, implement automation and digital tools to streamline workflows
 </li>
 <li>
 Monthly S&amp;OP inputs reports.
 </li>
 </ul>
 
 
 
 
 
 
 Required Experience:
 
 
 
 <ul>
 <li>
 Minimum 5 years in Customer Service of MT, E-Com &amp; CSD with FMCG, proven experience in process simplification, Project Management &amp; Execution with customer facing experience.
 </li>
 </ul>
 
 
 
 Education:
 
 
 Graduate + MBA preferably in Supply chain Management
 
 
 
 
 Required Competencies &amp; Skills:
 
 
 
 <ul>
 <li>
 Objective Analytical Thinking.
 </li>
 <li>
 Solid understanding of Planning, Customer Service.
 </li>
 <li>
 Expertise in Supply Chain Process optimization.
 </li>
 <li>
 Team Player.
 </li>
 <li>
 Change Management &amp; Project Management.
 </li>
 </ul>
 
 
 
 IT Knowledge:
 
 
 
 <ul>
 <li>
 Expert understanding in SAP.
 </li>
 <li>
 Advance Excel &amp; Microsoft Power Point.
 </li>
 <li>
 Power BI and Automation Tools.
 </li>
 </ul>
</div>

Assistant Manager - Customer Service & Planning

IGT Solutions

<div>
 
 
 Overview:
 
 
 
 IGT Solutions is seeking a
 
 German Quality Assistant Manager
 
 to support our operations team in maintaining top-quality service for German-speaking clients. The role involves monitoring, evaluating, and improving service delivery standards to ensure customer satisfaction and operational excellence.
 
 
 
 Key Details:
 
 
 <ul>
 <li>
 
 Location:
 
 Technological Park, Maadi
 </li>
 <li>
 
 Shifts:
 
 Rotational
 </li>
 <li>
 
 Benefits:
 
 Social &amp; medical insurance, company transportation starting from 9 PM
 </li>
 </ul>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Monitor and assess call quality for German-speaking teams.
 </li>
 <li>
 Provide feedback, coaching, and training to agents to meet quality standards.
 </li>
 <li>
 Collaborate with operations and training teams to implement improvements.
 </li>
 <li>
 Prepare quality reports and share actionable insights with management.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Fluent in German (C1/C2) and good command of English.
 </li>
 <li>
 Previous quality or supervisory experience in a call center environment is preferred.
 </li>
 <li>
 Strong communication, coaching, and analytical skills.
 </li>
 <li>
 Flexibility to work rotational shifts.
 </li>
 </ul>
 
 
</div>

German Quality Assistant Manager (BPO)

Unilever

<div>Wellbeing Collective India &ndash; Assistant Distribution Planning and Customer Service Manager (WL1C/1D)
Background on Wellbeing Collective
Wellbeing Collective is a strategic Unilever global business unit established to capture the growth opportunity in the &euro;140bn global consumer health segment defined by Vitamins, Minerals, and Supplements (VMS) product category. Our ambition is to build a &euro;5bn business globally; and be a global top 3 player within this space.
As of today, our brands include Equilibra in Italy; OLLY, SmartyPants, Liquid IV, Onnit, Welly and Nutrafol in the US with ~&euro;2.3 bn in turnover. We have established a presence in India with a ~&euro;1.5million in turnover through Liquid IV. Our ambition is to double our business YoY and exceed &euro;20million by 2030.
Job Description Overview
This role will allow you to join an exciting and entrepreneurial team, whilst reporting directly to the Head of e-Commerce Customer Operations of Hindustan Unilever Limited and dotted line to Wellbeing Collective Supply Chain Manager (APAC). This is a fast-growing business unit with an agile, collaborative team with a strong bias for action mindset. This role is based in Dehli, primary responsibility is to lead the distribution planning and customer service operations for Liquid IV India.
Key Accountabilities &amp; Job Responsibilities:
Distribution Planner
To lead the distribution planning of Wellbeing Collective (Liquid IV) in India. To execute and track downstream allocations to our depots as per demand requirements. KPI Management
Allocation % of orders &gt; 95%
To execute any depot transitions within our network of inventory To execute factory to central depot dispatches basis of supply plan by co-ordinating between HUL Logstics team and Factory (CM &ndash; TLS) Daily monitoring &amp; execution of ad-hoc movements between central depot to other depots to ensure the downstream depots are sufficiently stock up as per the SLA
Customer Services
To be a single POC representative for LIV and work closely with the KAMs/B&amp;W customer service to monitor and ensure smooth execution of customer orders Highlight any additional requirements from customers to the Supply Planner for incremental supplies KPI Management
DR &gt; 95%
Allocation to invoicing &gt; 99%
To lead Customer service operations by monitoring / executing actions such as pricing discrepancies, order mismatch, depot transitions and etc To manage returns and credits of customers
Job requirements:
Background in distribution planning and customer service is preferred. Commercially savvy and oriented with strong business mindset and attention for detail is a key attribute Familiar with ERP (SAP) systems. Proficiency in Microsoft Office Suite (Excel, PowerPoint). Detail oriented. Ability to effectively handle multiple tasks at the same time. Excellent written and verbal communication skills. Ability to work cross functionally and across different cultures is important. Collaborative, constructive, positive and open mindset to investigate, experiment will be critical for this fast-growing business. Logical, structured thinking for problem solving will be required for day-to-day job Inquisitive, willingness to learn and ability to handle change in fast-paced environment</div>

Assistant Distribution Planning and Customer Service Manager

<div>
 
 Wellbeing Collective India &ndash; Assistant Distribution Planning and Customer Service Manager (WL1C/1D)
 
 
 
 
 Background on Wellbeing Collective
 
 
 
 Wellbeing Collective is a strategic Unilever global business unit established to capture the growth opportunity in the &euro;140bn global consumer health segment defined by Vitamins, Minerals, and Supplements (VMS) product category. Our ambition is to build a &euro;5bn business globally; and be a global top 3 player within this space.
 
 
 As of today, our brands include Equilibra in Italy; OLLY, SmartyPants, Liquid IV, Onnit, Welly and Nutrafol in the US with ~&euro;2.3 bn in turnover. We have established a presence in India with a ~&euro;1.5million in turnover through Liquid IV. Our ambition is to double our business YoY and exceed &euro;20million by 2030.
 
 
 
 Job Description Overview
 
 
 
 This role will allow you to join an exciting and entrepreneurial team, whilst reporting directly to the Head of e-Commerce Customer Operations of Hindustan Unilever Limited and dotted line to Wellbeing Collective Supply Chain Manager (APAC). This is a fast-growing business unit with an agile, collaborative team with a strong bias for action mindset. This role is based in Dehli, primary responsibility is to lead the distribution planning and customer service operations for Liquid IV India.
 
 
 
 Key Accountabilities &amp; Job Responsibilities
 
 
 
 
 Distribution Planner
 
 
 
 To lead the distribution planning of Wellbeing Collective (Liquid IV) in India. To execute and track downstream allocations to our depots as per demand requirements. KPI Management
 
 
 Allocation % of orders &gt; 95%
 
 
 To execute any depot transitions within our network of inventory To execute factory to central depot dispatches basis of supply plan by co-ordinating between HUL Logstics team and Factory (CM &ndash; TLS) Daily monitoring &amp; execution of ad-hoc movements between central depot to other depots to ensure the downstream depots are sufficiently stock up as per the SLA
 
 
 
 Customer Services
 
 
 
 To be a single POC representative for LIV and work closely with the KAMs/B&amp;W customer service to monitor and ensure smooth execution of customer orders Highlight any additional requirements from customers to the Supply Planner for incremental supplies KPI Management
 
 
 DR &gt; 95%
 
 
 Allocation to invoicing &gt; 99%
 
 
 To lead Customer service operations by monitoring / executing actions such as pricing discrepancies, order mismatch, depot transitions and etc To manage returns and credits of customers
 
 
 
 Job Requirements
 
 
 
 Background in distribution planning and customer service is preferred. Commercially savvy and oriented with strong business mindset and attention for detail is a key attribute Familiar with ERP (SAP) systems. Proficiency in Microsoft Office Suite (Excel, PowerPoint). Detail oriented. Ability to effectively handle multiple tasks at the same time. Excellent written and verbal communication skills. Ability to work cross functionally and across different cultures is important. Collaborative, constructive, positive and open mindset to investigate, experiment will be critical for this fast-growing business. Logical, structured thinking for problem solving will be required for day-to-day job Inquisitive, willingness to learn and ability to handle change in fast-paced environment
</div>

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10000 assistant customer service manager jobs NEAR_ME

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Assistant Distribution Planning and Customer Service Manager