assistant front desk manager

THE COVE OF LAKE GENEVA

The Cove is in search of a hotel Front Desk Manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You&rsquo;ll be the face of the operation and the first person guests see when they come through the doors. You&rsquo;ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for guest satisfaction are met. If you have 1 year of previous hospitality experience and you&rsquo;re looking for a leadership opportunity on an already fantastic team, apply now!Responsibilities:<ul><li>Supervise current front desk staff and hire and train new staff to make sure they&rsquo;re providing excellent customer service and implementing hotel policies.</li><li>Handle the front desk budget and order office supplies as needed.</li><li>Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints.</li><li>Lead operations at the front desk and make sure guests have an exceptional stay.</li><li>The high-quality care, well-being and overall recognition of our guests.</li><li>Making sure that each guest experience exceeds expectations.</li><li>Interfacing with guests on a daily basis and resolving any concerns that may arise.</li><li>Directly oversee the Front Desk, Reservations, and Coffee Bar.</li><li>Responsible for the direct supervision of any above departmental employees while working in conjunction with the GM/AGM and Director Housekeeping to ensure resolution to any and all employee-related challenges or concerns. All while adhering to the Cove of Lake Geneva's policies.</li><li>Hiring, training, reviewing and disciplining departmental personnel.</li><li>Ensure all employee paperwork is filled out and communicated appropriately.</li><li>Maintains effective and efficient communication between the Front Desk and all other departments, and ensures all relevant personnel have knowledge of groups and events.</li><li>Ensure front desk staff has knowledge of constantly changing promotions, rates, room and property descriptions.</li><li>Plan, design, and direct work, addressing complaints and resolving problems. Elevate employee performance through motivation, encouragement and timely and direct feedback.</li><li>Foster a positive and cooperative work environment between staff and management.</li><li>Maintain effective and efficient communication across departments</li><li>Maintain two weeks of departmental schedules.</li><li>Practice fiscal responsibility in scheduling while always balancing the needs of the guests with hotel occupancies.</li><li>Proper maintenance, operation and training of all departmental systems including PMS, credit card and POS terminals, printers, copiers, telephones and time-clock. Learn basic hotel maintenance in order to troubleshoot.</li></ul>Qualifications:<ul><li>1 year of previous experience working in the hospitality industry.</li><li>Applicants must have a high school diploma or GED.</li><li>Possess excellent management skills, communication skills, and multitasking skills.</li><li>1 year of previous experience in office management in the hospitality industry as a front desk supervisor or similar position.</li></ul>Minimum Requirements:<ul><li>Excellent written and verbal communication skills, conveying information and ideas clearly.</li><li>Knowledge of and ability to utilize social media to promote the property.</li><li>Strong analytical skills.</li><li>Be able to work with a variety of colleagues and guests.</li><li>Be able to take and give direction.</li><li>Must be neat, professional, courteous, flexible and extremely detail-oriented.</li><li>Must enjoy and be able to meet the public with poise.</li><li>Ability to remain calm, courteous, and professional with demanding guests and in difficult situations.</li><li>Must be able to show initiative in job performance, including the anticipation of what needs to be done before it becomes necessary.</li><li>Must be able to meet deadlines.</li><li>A team player who is flexible and willing to help support the property goals and the ability to support other hotel operations.</li><li>Ability to work a varied schedule that is dictated by our guest demand and may include evenings, weekends and holidays.</li></ul>Job Type: Full-timePay: $20.00 - $22.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Assistant Front Desk Manager

Marriott International

<div>Additional Information 
Job Number26029991 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe Royal Meridien Place Vendome Lusail, Building No. 153 Street No. 347, Lusail, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26029991
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Le Royal Meridien Place Vendome Lusail, Building No. 153 Street No. 347, Lusail, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
 
 
 Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

HHM Hotels

<div><div>Opportunity: Front Desk Manager

Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.

Potential Career Path

Front Office Manager &ndash; Rooms Division Manager &ndash; Assistant General Manager

Essential Job Functions
<ul>
<li>Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.</li>
<li>Oversee all front office operations in the absence of the Assistant General Manager.</li>
<li>Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests.</li>
<li>Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.</li>
<li>Respond to brand Guest Alerts for resolution as needed.</li>
<li>Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.</li>
<li>Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus creating a relationship and culture that will result in repeat stays.</li>
<li>Assist in hotel food and beverage when needed, where applicable.</li>
<li>Assist in monitoring of front office financial operations and ensurefront office compliance with accounting controls and procedures.
</li><li>Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.</li>
<li>Review correspondence from guests and incident logs; direct staff according to information obtained.</li>
<li>Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff.</li>
<li>Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.</li>
<li>Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.</li>
<li>Monitor occupancy of guest room space to ensure most efficient use andminimize overbooking.
</li><li>Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li>
<li>Practice safe work habits, wear protective safety equipment and followMSDS and OSHA standards.
</li><li>Perform other duties as requested by management.</li>
</ul>
Position Requirements
<ul>
<li>Associate&rsquo;s or Bachelor&rsquo;s degree preferred.</li>
<li>1 to 3 years hospitality related experience, including front desk operations experience.</li>
</ul>
Work Environment and Context
<ul>
<li>Work schedule varies and may include working on holidays and weekends and alternate shifts.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li>
</ul>
What We Believe

People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It
</div>
Managed by HHM Hotels</div>

Front Desk Manager

EOS Hospitality

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Department
 
 : Front Office
 
 
 
 Direct Report
 
 : Front Office Manager
 
 
 
 Purpose
 
 : The Assistant Front Office Manager supports the Front Office Manager in directing daily operations of the Front Office and Guest Services teams.
 
 
 
 Overview
 
 
 
 An elegant coastal escape with a laid-back spirit, The Sanderling, located in Duck, North Carolina, is the region&rsquo;s only full-service resort. With its unparalleled views of the Currituck Sound and the Atlantic Seaboard, the completely revitalized property is the new gold standard for Outer Banks vacationing. From its sophisticated redesigned guest rooms, suites and residences to its casual and elevated restaurants, wellness facilities and awe-inspiring grounds, The Sanderling offers guests more ways to relax and reconnect than ever before.
 
 
 The Assistant Front Office Manager oversees daily front desk operations to ensure guest satisfaction, staff efficiency, and high levels of service. They support the Front Office Manager as needed by resolving guest complaints, training staff and maintaining operational standards.
 
 
 
 Job Summary
 
 
 
 <ul>
 <li>
 Oversee daily front office operations, ensuring prompt, courteous, and efficient service
 </li>
 <li>
 Maintain a high level of guest service by providing support to Front Office and Guest Services teams
 </li>
 <li>
 Assist Front Office Manager in all administrative tasks as assigned
 </li>
 <li>
 Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions
 </li>
 <li>
 Ensure guests receive prompt, professional attention and are greeted upon arrival
 </li>
 <li>
 Respond appropriately to guest complaints
 </li>
 <li>
 Implement appropriate service recovery gestures to ensure total guest satisfaction
 </li>
 <li>
 Communicate to staff any VIP or special needs or requests and follow up on execution
 </li>
 <li>
 Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives
 </li>
 <li>
 Ensure procedures are followed for security of monies, credit and financial transactions, and guest security
 </li>
 <li>
 Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company
 </li>
 <li>
 Promote teamwork and quality service through daily communication and coordination with other departments
 </li>
 <li>
 Will serve as manager on duty as required
 
 
 </li>
 </ul>
 
 Essential Functions Of The Job
 
 
 
 <ul>
 <li>
 Ability to remain standing for up to 10 hours
 </li>
 <li>
 Ability to remain stationary in desk/meeting environment for up to 8 hours
 </li>
 <li>
 Ability to move up and down stairs occasionally
 </li>
 <li>
 Ability to move quickly based on guest needs
 </li>
 <li>
 Ability to communicate and exchange information effectively
 </li>
 <li>
 Ability to complete a satisfactory background check
 </li>
 <li>
 Ability to work evenings, weekends, and holidays, as well as occasional overnights as business requires
 
 
 </li>
 </ul>
 
 Technology And Equipment Used
 
 
 
 <ul>
 <li>
 Microsoft Office, including Outlook, Word, and Excel programs.
 </li>
 <li>
 Property Management software (Opera)
 </li>
 <li>
 Phone
 </li>
 <li>
 Computer and Printer/Copier/Scanner
 
 
 </li>
 </ul>
 
 Working Environment
 
 
 
 <ul>
 <li>
 Work will primarily take place in a hotel resort environment
 
 
 </li>
 </ul>
 
 Key Skills &amp; Experience Required
 
 
 
 <ul>
 <li>
 2+ years of experience in a hotel/resort front office or similar setting
 </li>
 <li>
 Strong working knowledge of hotel PMS software, Opera preferred
 </li>
 <li>
 Strong organizational skills with exceptional attention to detail
 </li>
 <li>
 Excellent customer service and communications skills
 </li>
 <li>
 Flexibility to work evenings, weekends, and holidays, as well as occasional overnights as business requires
 </li>
 <li>
 Must know how to prioritize, delegate, and respond in a timely fashion
 </li>
 <li>
 Ability to work under pressure, multi-task, and stay focused while maintaining hospitality
 
 
 </li>
 </ul>
 
 No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 
 Equal Opportunity Employer
 
 
 
 
 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
 
</div>

Assistant Front Office Manager

Hilton

<div>
 A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.
 
 
 
 What Will I Be Doing
 
 
 
 As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.
 </li>
 <li>
 Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.
 </li>
 <li>
 Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.
 </li>
 <li>
 Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.
 </li>
 <li>
 Monitor performance of staff with performance evaluations and discipline issues.
 </li>
 <li>
 Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.
 </li>
 <li>
 Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.
 </li>
 <li>
 Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.
 </li>
 <li>
 Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.
 </li>
 <li>
 Conduct weekly training for new Team Members
 </li>
 <li>
 Pre-allocate all VIP&rsquo;s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.
 </li>
 <li>
 Transmit daily Hilton Honors
 </li>
 <li>
 In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.
 
 
 
 </li>
 </ul>
 
 What Are We Looking For
 
 
 
 A Front Office Supervisor serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
 
 <ul>
 <li>
 Minimum 2&ndash;3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors.
 </li>
 <li>
 Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable and anticipatory guest service.
 </li>
 <li>
 Strong commercial and business acumen with a clear demonstration of sales capabilities and upselling techniques.
 </li>
 <li>
 Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management.
 </li>
 <li>
 Calm, organized work ethic with the ability to prioritize effectively, work under pressure, and meet tight deadlines.
 </li>
 <li>
 Excellent supervisory, interpersonal, and communication skills to foster teamwork, resolve issues diplomatically, and engage with guests and colleagues alike.
 </li>
 <li>
 Exceptional problem-solving and decision-making skills, with the ability to handle sensitive situations with empathy and discretion.
 </li>
 <li>
 Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations.
 </li>
 <li>
 A passion for delivering exceptional levels of guest service, with an eye for detail and a dedication to maintaining the highest standards of hospitality.
 </li>
 <li>
 Strong organizational and multitasking abilities, particularly in high-volume or fast-paced luxury environments.
 </li>
 <li>
 Formal training or certifications in Hospitality Management or a related field are an advantage.
 </li>
 <li>
 Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands.
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 A relevant supervisory/management certificate/diploma or degree
 
 
 
 </li>
 </ul>
 
 What Will It Be Like To Work For Hilton
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria The Palm
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

<div>Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah
A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.
What will I be doing
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.
</li><li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP&rsquo;s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul>What are we looking for
A Front Office Supervisor serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
<ul><li>Minimum 2&ndash;3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors.</li>
<li>Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable and anticipatory guest service.</li>
<li>Strong commercial and business acumen with a clear demonstration of sales capabilities and upselling techniques.</li>
<li>Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management.</li>
<li>Calm, organized work ethic with the ability to prioritize effectively, work under pressure, and meet tight deadlines.</li>
<li>Excellent supervisory, interpersonal, and communication skills to foster teamwork, resolve issues diplomatically, and engage with guests and colleagues alike.</li>
<li>Exceptional problem-solving and decision-making skills, with the ability to handle sensitive situations with empathy and discretion.</li>
<li>Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations.</li>
<li>A passion for delivering exceptional levels of guest service, with an eye for detail and a dedication to maintaining the highest standards of hospitality.</li>
<li>Strong organizational and multitasking abilities, particularly in high-volume or fast-paced luxury environments.</li>
<li>Formal training or certifications in Hospitality Management or a related field are an advantage.</li>
<li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands.</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>A relevant supervisory/management certificate/diploma or degree</li>
</ul>What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

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Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah