assistant front desk manager

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite &mdash; and it&rsquo;s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.
 
 
 
 Assistant Front Desk Manager
 
 
 
 
 Beverly Wilshire, A Four Seasons Hotel
 
 
 
 The Beverly Wilshire, A Four Seasons Hotel is looking for an Assistant Front Desk Manager who oversees, directs and controls the activities of the various Rooms departments, with a focus on Front Desk, will also oversee the operation of Housekeeping, Concierge, Bell Staff, Driveway and CORE, in the absence of a manager. In addition, the overnight coverage will ensure supervision of all departments assigned on the overnight shift.
 
 
 The ideal person shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels
 
 
 Work authorization for the location is required.
 
 
 
 Join Our Team
 
 
 
 Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Experience CUT, Wolfgang Puck's, and become part of a iconic hotel of the Four Seasons Portfolio.
 
 
 Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine&rsquo;s 100 Best Companies to work for since 1998.
 
 
 
 The Role
 
 
 
 The Assistant Front Desk Manager will act as the manager on duty in the hotel when senior managers are not available. Will manage shifts in the Rooms Departments as required.
 
 
 Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies. Ensures guests are provided with an exemplary level of service in keeping with the Four Seasons standards. Responsible for any related assignments to the Rooms division
 
 
 
 Job Functions
 
 
 
 <ul>
 <li>
 Manages the staff at the Front Desk, Bell Desk, Driveway, Housekeeping and Concierge and ensures oversight of the CORE team in the absence of the department manager as assigned. Directs all activities of the employees and ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
 </li>
 <li>
 Reviews and monitors schedules of staff under their responsibility. Frequently tours the hotel to ensure maintenance and upkeep. Monitors employee activities to assure that standards are being met, staff is being supported and guest needs are being met.
 </li>
 <li>
 Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
 </li>
 <li>
 Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
 </li>
 <li>
 Assures that all financial and credit procedures are followed. Ensure daily follow up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Ensure posting and collection of garage revenues. Checks cashiers&rsquo; work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
 </li>
 <li>
 Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
 </li>
 <li>
 Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Ensure proper management and tracking of all guest packages through Key. Settles bill accurately through credit card or cash transaction. Reviews late arrivals, next day early arrivals and departures to plan for the next day&rsquo;s activities. Plans ahead in the event of overselling the hotel, to ensure walk guests are identified and local hotels are secured for relocation.
 </li>
 <li>
 Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests, monitor valet parking, parking revenue and manage guest requests.
 
 
 </li>
 </ul>
 
 What to Expect: You Will&hellip;
 
 
 
 <ul>
 <li>
 Be part of a cohesive team with opportunities to build a successful career with global potential
 </li>
 <li>
 Have access to a robust benefit plan
 </li>
 <li>
 Have the opportunity to engage in diverse and challenging work
 </li>
 <li>
 Derive a sense of pride in work well done
 </li>
 <li>
 Be recognized for excellence
 
 
 </li>
 </ul>
 Salary: $75,000.00 - $82,400.00
 
 
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
 
 
 Learn more about what it is like to work at Four Seasons &ndash; visit us:
 
 
 http://jobs.fourseasons.com
 
 
 http://www.linkedin.com/company/four-seasons-hotels-and-resorts
 
 
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
</div>

Assistant Front Desk Manager

Virgin Hotels

<div>
 
 Who We Are
 
 
 
 We love what we do and what we do is important! We believe that everyone should leave feeling better &ndash; this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can&rsquo;t create that special experience for our guest.
 
 
 
 Your Mission
 
 
 
 Should you decide to accept it&hellip;
 
 
 You don&rsquo;t need to have x-ray vision or know how to fly, but you do need superhuman people skills in order to be successful in this role.
 
 
 Virgin businesses, starting with our illustrious founder, Sir Richard, are a roll up your sleeves kind of place. At Virgin Hotels, we are focused on the teammate experience, whether that is ensuring we have the best talent, focusing on training or just sharing the love at a team event. Above all else, the Assistant Front Office Manager will be a culture carrier, working daily to ensure all Virgin Hotel teammates have a great experience at work every single day. A t Virgin Hotels, nothing is ever "usual" so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun doing it. We want the Virgin Hotels to be considered one of the best places to work in the hospitality industry and we need an Assistant Front Office Manager who can help us get there.
 
 
 We want someone who thinks outside the box. Our Belief Statement starts with &ldquo;We love what we do and what we do is important.&rdquo; Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn&rsquo;t a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We achieve that magical environment by assisting our guests with their check-in &amp; check-out process while engaging them with our personalized service. We enthusiastically use our talents to sell our experience to our guests. We greeting each and every guest with an authentic and warm approach. We ensure that we are fully informed of hotel &amp; city events to be a source of information for our guests. We also use tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better.
 
 
 You will also be required to lead a team, communicate, coordinate, and work well with other teammates, departments, managers and guests. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience towards your teammates, customers (external and internal), vendors, etc.!
 
 
 
 The Nitty-Gritty
 
 
 
 What exactly you will be doing&hellip;
 
 
 
 Responsibilities
 
 
 
 In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide &ldquo;out of this world&rdquo; customer service experience for our guests:
 
 
 <ul>
 <li>
 Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
 </li>
 <li>
 Be the champion of maintaining the Virgin &ldquo;Tone of Voice,&rdquo; culture &amp; level of standards. Teach the Rooms team to also embody the TOV in all guest interactions.
 </li>
 <li>
 Cultivate a team of personable, genuine and sharp individuals to make up the Rooms department. Hold members accountable to operating standards and the Virgin culture.
 </li>
 <li>
 Ensure staff has complete knowledge of the following at all times.
 </li>
 <ul>
 <li>
 Hotel features/services, hours of operation.
 </li>
 <li>
 All room types, numbers, layout, d&eacute;cor, appointments &amp; location.
 </li>
 <li>
 All room rates, special packages and promotions.
 </li>
 <li>
 Daily house count and expected arrivals/departures.
 </li>
 <li>
 Room availability status for any given day.
 </li>
 <li>
 Scheduled daily group activities.
 </li>
 </ul>
 <li>
 Use excellent communication skills with guests and staff including verbal, written and body language.
 </li>
 <li>
 Learn and teach knowledge of all front office technical systems (HMS, Guestware , Rapid Response, GoConcierge , etc.).
 </li>
 <li>
 Process guest accounts by presenting folios to guests when requested, resolving any disputed charges &amp; settling accounts by following accounting procedures.
 </li>
 <li>
 Ensure staff adhere to the following cashiering procedures:
 </li>
 <ul>
 <li>
 Process allowances
 </li>
 <li>
 Make change for guests
 </li>
 <li>
 Post charges
 </li>
 <li>
 Settle Room accounts
 </li>
 <li>
 Run closing reports
 </li>
 <li>
 Count bank at end of shift
 </li>
 <li>
 Complete designated cashier reports
 </li>
 <li>
 Drop Receipts
 </li>
 <li>
 Secure Bank
 </li>
 </ul>
 <li>
 Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
 </li>
 <li>
 Maintain time edits for Rooms team and coordinate PTO requests with payroll processing.
 </li>
 <li>
 Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
 </li>
 <li>
 Ensure all guest questions &amp; requests are completed &amp; followed up on while executing fabulous guest service.
 </li>
 <li>
 Be creative and think outside the box to create memorable experiences for our guests.
 </li>
 <li>
 Work well on a team or independently while being accountable for work performed.
 </li>
 <li>
 Take, record and relay messages accurately, completely and legibly.
 </li>
 <li>
 Enthusiastically describe details of food dishes and beverages available in all F&amp;B outlets.
 </li>
 <li>
 Ensure Rooms team are completing job specific checklists daily and thoroughly for their respective positions.
 </li>
 <li>
 Adhere to security procedures to ensure our guest&rsquo;s safety.
 </li>
 <li>
 Be a team player!
 </li>
 <li>
 Highly organized, anticipating needs and over delivering wherever possible.
 </li>
 <li>
 Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted!
 
 </li>
 </ul>
 What qualities are we looking for?
 
 
 
 You got skills? If you are able to perform the following, then you have come to the right place&hellip;
 
 
 
 <ul>
 <li>
 Stand for periods of 8-10 hours.
 </li>
 <li>
 Input and access data in various computer systems.
 </li>
 <li>
 Understand guest inquiries and provide clear, concise responses.
 </li>
 <li>
 Work with others like a rock star, while constantly advocating for your guests.
 </li>
 <li>
 Communicate clearly in verbal and written English.
 </li>
 <li>
 Work cohesively with other departments and co-workers as part of a team.
 </li>
 <li>
 Experience with HMS guest operating system a plus but, not required at all.
 </li>
 <li>
 Maintain confidentiality of all guests and hotel information.
 </li>
 <li>
 Maintain a neat, clean and well-groomed appearance per hotel standards.
 </li>
 <li>
 Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties.
 </li>
 <li>
 Adhere to hotel policies including but not limited to attendance, safety, behavior.
 
 
 </li>
 </ul>
 
 Background Must-have
 
 
 
 <ul>
 <li>
 Current, legal and unrestricted ability to work in the United States
 </li>
 <li>
 High school or equivalent education required
 </li>
 <li>
 Minimum of two years of Front Office supervisory experience.
 </li>
 <li>
 Ability to compute accurate mathematical calculations.
 </li>
 <li>
 Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
 </li>
 <li>
 Proficient MS Word, Excel and Powerpoint
 </li>
 </ul>
</div>

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore&rsquo;s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.
 
 
 Oversees the Front Desk and Concierge operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
 
 
 
 What To Expect From Your Employee Experience
 
 
 
 <ul>
 <li>
 Salary Range: $62,000 - $66,000
 </li>
 <li>
 Medical, vision and dental insurance
 </li>
 <li>
 Complimentary life insurance
 </li>
 <li>
 Short-term disability insurance
 </li>
 <li>
 Paid time off and holiday
 </li>
 <li>
 401k Retirement Plan
 </li>
 <li>
 Exciting training and development opportunities
 </li>
 <li>
 Complimentary employee meals
 </li>
 <li>
 Complimentary room nights at Four Seasons hotels around the world
 </li>
 <li>
 Discounted employee parking
 </li>
 <li>
 And Much More!
 
 
 </li>
 </ul>
 
 Miscellaneous
 
 
 
 US work authorization is required
 
 
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
 
 
 Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
</div>

Dreamscape Hospitality

<div>
 
 Description
 
 
 
 Job Title: Area Front Office Manager &ndash; Multiple Properties
 
 
 Reports to: Area General Manager / Area Assistant General Manager
 
 
 FLSA: Exempt
 
 
 
 Position Summary
 
 
 
 The Area Front Office Manager is responsible for the overall leadership and daily operations of the front office departments at multiple hotels. This role ensures high-quality guest service, drives revenue through front desk performance, and maintains brand standards across both properties. The position supports the strategic direction and operational efficiency of front desk, guest services, concierge, bell desk, and night audit teams.
 
 
 ________________________________________
 
 
 
 Key Responsibilities
 
 
 
 Front Office Operations:
 
 
 <ul>
 <li>
 Oversee and standardize front office procedures and guest service delivery across both hotels.
 </li>
 <li>
 Ensure smooth check-in/check-out processes, reservations handling, and billing accuracy.
 </li>
 <li>
 Monitor front desk systems and ensure accuracy in guest profiles, folios, and financial reporting.
 </li>
 <li>
 Collaborate with housekeeping and other departments to optimize room readiness and guest satisfaction.
 
 
 </li>
 </ul>
 
 Team Management
 
 
 
 <ul>
 <li>
 Supervise, train, and support supervisors, and front desk agents at both locations.
 </li>
 <li>
 Create and manage staffing schedules to ensure appropriate coverage and labor efficiency.
 </li>
 <li>
 Develop performance goals and conduct evaluations for team members.
 </li>
 <li>
 Foster a culture of service excellence, teamwork, and continuous improvement.
 
 
 </li>
 </ul>
 
 Guest Service &amp; Experience
 
 
 
 <ul>
 <li>
 Monitor guest satisfaction scores, reviews, and feedback across both properties.
 </li>
 <li>
 Proactively resolve guest issues and complaints, escalating when necessary.
 </li>
 <li>
 Implement service recovery strategies and ensure follow-up for VIPs and loyal guests.
 </li>
 <li>
 Champion loyalty program enrollment and guest engagement initiatives.
 
 
 </li>
 </ul>
 
 Revenue &amp; Financial Oversight
 
 
 
 <ul>
 <li>
 Ensure adherence to revenue management practices and upselling programs.
 </li>
 <li>
 Assist with budgeting, forecasting, and payroll control for the front office departments.
 </li>
 <li>
 Track and analyze key performance indicators (KPIs), including average rate, occupancy, and upsell conversion.
 
 
 </li>
 </ul>
 
 Technology &amp; Compliance
 
 
 
 <ul>
 <li>
 Oversee front office systems (e.g., PMS, key systems, reporting tools) and ensure training and compliance.
 </li>
 <li>
 Ensure compliance with brand standards, safety policies, and security procedures.
 </li>
 <li>
 Coordinate night audit processes and reporting across both hotels.
 
 
 </li>
 </ul>
 
 Coordination &amp; Communication
 
 
 
 <ul>
 <li>
 Participate in leadership meetings, presenting front office performance and initiatives.
 </li>
 <li>
 Coordinate shared resources, policies, and best practices between the two hotels.
 
 
 </li>
 </ul>
 ________________________________________
 
 
 
 Compensation
 
 
 
 Competitive salary, commensurate with experience.
 
 
 This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
 
 
 Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
 
 
 
 Requirements
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 5+ years of front office experience in the hotel industry, with at least 2 years in a leadership role.
 </li>
 <li>
 Prior experience overseeing multi-property operations is highly desirable.
 </li>
 <li>
 Proficiency in property management systems (e.g., Mews, Opera, OnQ, or similar).
 </li>
 <li>
 Strong communication, leadership, and organizational skills.
 </li>
 <li>
 Availability to work flexible hours, including weekends and holidays.
 </li>
 <li>
 Bachelor&rsquo;s degree in hospitality management or related field preferred.
 </li>
 <li>
 Ability to stand or sit for extended periods.
 </li>
 <li>
 Ability to lift and carry items up to 25 pounds.
 </li>
 <li>
 Ability to handle repetitive tasks.
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Leadership &amp; People Development
 </li>
 <li>
 Guest Service Excellence
 </li>
 <li>
 Operational Coordination
 </li>
 <li>
 Analytical Thinking
 </li>
 <li>
 Conflict Resolution
 </li>
 <li>
 Brand and Systems Compliance
 </li>
 </ul>
</div>

Area Front Office Manager

Hampton Inn and Suites Sarasota Airport

AGM wanted for thriving 100-room Marriott property steps from Destin Beach. The beach is across the street. The team needs a champion. That's where you come in.Scarlett Hotel Group is looking for an Assistant General Manager who understands something most operators miss: the second chair is not a lesser role. It is where culture is built daily, where teams are coached up, where guests feel the difference, and where great GMs are made.This is not a desk job. This is not a title. This is a calling.If you show up with energy, lead with intention, and genuinely love developing people and delighting guests, keep reading.Where You'll Be:Fairfield Inn &amp; Suites Destin, FL -- 100 rooms, directly across the street from the Emerald Coast. Guests arrive excited. Your job is to make sure they leave raving. You will work alongside a strong General Manager and a team that is already performing, and you will help take it further.What You'll Own:At Scarlett Hotel Group, everything runs through four pillars. As AGM, you are the daily engine behind all four:TEAM- Coach, mentor, and develop front desk and breakfast associates with consistency and care- Be the kind of leader people remember, the one who saw their potential before they did- Build a culture where showing up matters and doing the right thing is non-negotiableGUEST- Elevate the breakfast and front desk experience from transactional to memorable- Train your team to change &quot;like&quot; to &quot;delight&quot; in every guest interaction, every single time- Build genuine relationships with guests; know why they're here, what they need, and how to exceed it- Champion service recovery that turns a frustrating moment into a loyal guestTOP LINE- Train your front desk team on sell-out efficiency, every room, every night, at the best rate- Develop a team that probes, listens, and upsells naturally because they care, not because they're told to- Understand and support revenue strategy; know your comp set and help protect rate positionBOTTOM LINE- Maintain labor schedules that are lean without breaking the team- Monitor cost controls and flag variances before they become problems- Support P&amp;L performance with a disciplined, heads-up approach to expensesYou're the One If:- You have 2+ years of hotel leadership experience, select-service preferred- You are flexible with your schedule -- this property runs 24/7 and you lead accordingly- You are a coach first and a manager second; you develop people, not just processes- You bring a can-do attitude that the team feels when you walk through the door- You are culture-first and protect the standard because you believe in it, not because you're told to- StayPMS experience is a strong plus; we recently transitioned and need a champion, not just a user- You are growth-minded and GM-track curious; we promote from within- Front Office Supervisors ready to take the next step are strongly encouraged to apply -- if you have been leading from the desk and you are hungry for more, this role was built for that journeyWhy Scarlett Hotel Group:- $45,000 - $55,000 salary + performance bonus, because results deserve reward- Destin, FL -- across the street from the beach, because where you work matters- A GM and leadership team that will invest in your growth, not just your output- A growing portfolio with a clear path to GM when you are ready- Travel and hotel discounts across our portfolio- Real autonomy -- we trust our leaders to leadBackground check and drug screening required. Exempt/non-exempt status based on experience and qualifications.We are actively interviewing. Don't wait.Submit your resume and tell us about a guest or team moment you are proud of. That answer will tell us more than your resume will.Scarlett Hotel Group is an equal opportunity employer. We hire for character and develop for skill.Pay: $42,000.00 - $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Work Location: In person

Assistant General Manager | Fairfield Inn & Suites Destin, FL | Full-Time | $42k-$50k

Hartville Kitchen

<div><div>Assistant Hospitality Coordinator (Front Desk)
</div>
<div>Customer-Focused Role | Fast-Paced Environment | Great Team Culture
</div>
<div>Join Our Team
</div>
<div>We are looking for a friendly, organized, and professional Assistant Hospitality Coordinator to join our front desk team. In this role, you will be the first point of contact for guests &mdash; creating a welcoming experience both in person and over the phone.
</div>
<div>If you enjoy helping people, staying organized, and working in a fast-paced environment, this is a great opportunity to grow your hospitality career.
</div>
<div>About the Role
</div>
<div>As an Assistant Hospitality Coordinator, you will support daily front desk operations by managing guest interactions, coordinating communication, and ensuring a smooth and positive experience for every visitor.

 What You&rsquo;ll Do
<div>
<ul><li>Greet guests warmly and provide exceptional customer service</li></ul>
</div><div><ul><li>Answer and manage incoming calls using a multi-line system</li></ul>
</div><div><ul><li>Direct visitors and calls to the appropriate departments</li></ul>
</div><div><ul><li>Assist with scheduling, reservations, or guest inquiries</li></ul>
</div><div><ul><li>Provide accurate information about services, events, or offerings</li></ul>
</div><div><ul><li>Handle guest concerns professionally and efficiently</li></ul>
</div><div><ul><li>Perform data entry and basic administrative tasks</li></ul>
</div><div><ul><li>Support coordination between departments to ensure smooth operations</li></ul>
</div><div><ul><li>Maintain a clean, organized, and welcoming front desk area</li></ul>
</div>
 What We&rsquo;re Looking For 
<div>
<ul><li>Friendly, outgoing personality with a positive attitude</li></ul>
</div><div><ul><li>Strong communication and interpersonal skills</li></ul>
</div><div><ul><li>Ability to multitask and stay organized in a busy environment</li></ul>
</div><div><ul><li>Professional phone presence (&ldquo;smile in your voice&rdquo;)</li></ul>
</div><div><ul><li>Problem-solving skills and attention to detail</li></ul>
</div><div><ul><li>Team player who is dependable and punctual</li></ul> 


Schedule Requirements 

<div>
<ul><li>Flexible scheduling available</li></ul>
</div><div><ul><li>Must be available for evenings, Saturdays, and some holidays</li></ul>
</div>
<div>Perks &amp; Benefits
</div>
<div>Competitive pay 
Flexible scheduling 
Supportive, team-oriented environment 
Training and development opportunities 
Shopping discounts
</div>
<div>Why Join Us?
</div>
<div>We believe every guest interaction matters. As part of our team, you&rsquo;ll play a key role in creating a positive, welcoming experience that keeps guests coming back.
</div>
<div>Apply today and be the friendly face that makes a difference</div></div></div></div>

Assistant Hospitality Coordinator (Front Desk)

Marriott International

<div>Additional Information 
Job Number26041921 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Amaala, One Marriott Drive, Amaala, Saudi Arabia, Saudi Arabia 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

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