assistant front end manager

Forman Mills

<p></p><div><h4 class="jobSectionHeader"><b>Position Title: Front End Manager (FEM)</b></h4><p>
Reports to: Store Manager / Co-Manager / ASM</p>
<p>
Department: Store Operations</p>
<p>
FLSA: NON - Exempt</p>
<h4 class="jobSectionHeader"><b>
Position Summary:</b></h4><p>
The Front End Manager (FEM) reporting to the Store Manager/CO-ASM is directly responsible for all aspects of the front end including POS Registers/cashiers, Service Desk/associates and layaway, Cash</p>
<p>
Office Functions, Front end cleanliness, organization and detailed standards. The FEM is responsible for</p>
<p>
Scheduling the front end to the needs of the business without overspending the budgeted payroll hours, line control efficiencies to ensure a fast and friendly check out experience for our customers and all</p>
<p>
filling and maintenance areas of the front end. The FEM also has complete responsibility to ensure Cash</p>
<p>
Management accountability thru out all team members that are scheduled to work the front end. All reports are reviewed daily in detail and any issues are immediately brought to the attention of the Store</p>
<p>
Manager and Loss Prevention. The FEM is also accountable for ensuring all company policies and procedures are followed, understood and executed by all team members, improving the front end</p>
<p>
efficiencies by hiring High Energy team members with the right skill set and attitude, handling all customer issues to ensure our customers have the best shopping experience.</p>
<h4 class="jobSectionHeader"><b>
Principle Duties and Responsibilities:</b></h4><ul><li>
Partners with the admin and store manager in hiring &ldquo;A&rdquo; team members to work at the front end</li><li>
Working with the store manager to Schedule to the needs of the business without overspending to the budget</li><li>
Completely responsible for a &ldquo;Fast and Friendly&rdquo; check out experience, no more than 3 people in a line</li><li>
Maintains constant visibility in the front end and monitors all cashiers performance</li><li>
Reviews all reports daily/weekly and elevates any issues immediately to the Store Manager and</li></ul><h4 class="jobSectionHeader"><b>
Loss Prevention</b></h4><ul><li>
Performs random cashier audits up to twice per day</li><li>
Evaluates, counsels and disciplines personnel based on performance in partnership with the</li></ul><h4 class="jobSectionHeader"><b>
Store Manager</b></h4><ul><li>
Conducts morning &ldquo;JUICE&rdquo; meetings reviewing: Sales results, importance of line control and a</li></ul><p>
fast and friendly checkout experience, cash management responsibilities and any other issue pertaining to the front end</p>
<ul><li>
Ensures flawless execution of all Company Initiatives to include: o &ldquo;A&rdquo; Teams</li><li>
Line Control o Fast and Friendly Checkout</li><li>
High Energy team members o Cash Management</li><li>
Any other company initiatives</li><li>
Ensure outstanding customer service by verifying all team members greet, assist and thank</li></ul><p>
customers in a positive approachable manner. Present a positive image towards all team members, customers and the community</p>
<ul><li>
Communicates policies, procedures, advertising and all pertinent information to the staff.</li><li>
Audits operational controls to ensure all policies are adhered to</li><li>
Ensure proper dress code and name tag standards are maintained by all team members</li><li>
Elevate all repair and maintenance issues of the front end equipment immediately to the store</li></ul><p>
manager and IT support</p>
<h4 class="jobSectionHeader"><b>
Position Requirements:</b></h4><ul><li>
Ability to work varied hours/days, including nights, weekends and holidays to meet the needs of the business.</li><li>
Ability to communicate effectively as it relates to speaking with customers and team members</li></ul><p>
all Forman Mills written policy and procedures, training materials, directives and any other materials Forman Mills produces.</p>
<ul><li>
Ability to perform basic math functions in order to operate the register, make change and conduct inventory.</li><li>
May be required to lift up to 40 lbs and on occasions up to 70 lbs from floor level with adequate</li></ul><p>
fitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing and repetitive lifting with or without reasonable accommodation.</p>
<h4 class="jobSectionHeader"><b>
Minimum Requirements:</b></h4><ul><li>
Must be 18 years or older</li><li>
Education: High School Diploma or Equivalent</li><li>
Experience: Minimum of 12 years of experience managing a front end team in a high volume fast paced retail environment</li><li>
High Energy, Hands on Leader</li><li>
Excellent People Skills</li><li>
Computer Skill required</li></ul><h4 class="jobSectionHeader"><b>
About Forman Mills Inc</b></h4>
As one of America&rsquo;s fastest growing regional retail companies, Forman Mills is constantly seeking the best and brightest talents to drive the continued growth of the company. If you have a passion for excellence, an unwavering focus on delivering value for the customer and a drive to be the best, Forman Mills can be your springboard to incredible career growth. Forman Mills has employment opportunities available at Store, Distribution Center, and Corporate level.</div><p></p>

104- Wilmington- Front End Manager- PT

<p></p><div><h4 class="jobSectionHeader"><b>Position Title: Front End Manager (FEM)</b></h4><p>
Reports to: Store Manager / Co-Manager / ASM</p>
<p>
Department: Store Operations</p>
<p>
FLSA: NON - Exempt</p>
<h4 class="jobSectionHeader"><b>
Position Summary:</b></h4><p>
The Front-End Manager (FEM) reporting to the Store Manager/CO-ASM is directly responsible for all aspects of the front-end including POS Registers/cashiers, Service Desk/associates and layaway, Cash</p>
<p>
Office Functions, Front end cleanliness, organization and detailed standards. The FEM is responsible for</p>
<p>
Scheduling the front end to the needs of the business without overspending the budgeted payroll hours, line control efficiencies to ensure a fast and friendly check out experience for our customers and all</p>
<p>
filling and maintenance areas of the front end. The FEM also has complete responsibility to ensure Cash</p>
<p>
Management accountability thru out all team members that are scheduled to work the front end. All reports are reviewed daily in detail, and any issues are immediately brought to the attention of the Store</p>
<p>
Manager and Loss Prevention. The FEM is also accountable for ensuring all company policies and procedures are followed, understood and executed by all team members, improving the front end</p>
<p>
efficiencies by hiring High Energy team members with the right skill set and attitude, handling all customer issues to ensure our customers have the best shopping experience.</p>
<h4 class="jobSectionHeader"><b>
Principle Duties and Responsibilities:</b></h4><ul><li>
Partners with the admin and store manager in hiring &ldquo;A&rdquo; team members to work at the front end</li><li>
Working with the store manager to Schedule to the needs of the business without overspending to the budget</li><li>
Completely responsible for a &ldquo;Fast and Friendly&rdquo; check out experience, no more than 3 people in a line</li><li>
Maintains constant visibility in the front end and monitors all cashiers' performance</li><li>
Reviews all reports daily/weekly and elevates any issues immediately to the Store Manager and</li></ul><h4 class="jobSectionHeader"><b>
Loss Prevention</b></h4><ul><li>
Performs random cashier audits up to twice per day</li><li>
Evaluates, counsels and disciplines personnel based on performance in partnership with the</li></ul><h4 class="jobSectionHeader"><b>
Store Manager</b></h4><ul><li>
Conducts morning &ldquo;JUICE&rdquo; meetings reviewing Sales results, importance of line control and a</li></ul><p>
fast and friendly checkout experience, cash management responsibilities and any other issue pertaining to the front end</p>
<ul><li>
Ensures flawless execution of all Company Initiatives to include: o &ldquo;A&rdquo; Teams</li><li>
Line Control o Fast and Friendly Checkout</li><li>
High Energy team members o Cash Management</li><li>
Any other company initiatives</li><li>
Ensure outstanding customer service by verifying all team members greet, assist and thank</li></ul><p>
customers in a positive approachable manner. Present a positive image towards all team members, customers and the community</p>
<ul><li>
Communicates policies, procedures, advertising and all pertinent information to the staff.</li><li>
Audits operational controls to ensure all policies are adhered to</li><li>
Ensure proper dress code and name tag standards are maintained by all team members</li><li>
Elevate all repair and maintenance issues of the frontend equipment immediately to the store</li></ul><p>
manager and IT support</p>
<h4 class="jobSectionHeader"><b>
Position Requirements:</b></h4><ul><li>
Ability to work varied hours/days, including nights, weekends and holidays to meet the needs of the business.</li><li>
Ability to communicate effectively as it relates to speaking with customers and team members</li></ul><p>
all Forman Mills written policy and procedures, training materials, directives and any other materials Forman Mills produces.</p>
<ul><li>
Ability to perform basic math functions in order to operate the register, make change and conduct inventory.</li><li>
May be required to lift up to 40 lbs. and on occasions up to 70 lbs. from floor level with adequate</li></ul><p>
fitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing and repetitive lifting with or without reasonable accommodation.</p>
<h4 class="jobSectionHeader"><b>
Minimum Requirements:</b></h4><ul><li>
Must be 18 years or older</li><li>
Education: High School Diploma or Equivalent</li><li>
Experience: Minimum of 12 years of experience managing a frontend team in a high volume fast paced retail environment</li><li>
HighEnergy, Handson Leader</li><li>
Excellent People Skills</li><li>
Computer Skill required</li></ul><h4 class="jobSectionHeader"><b>
About Forman Mills Inc</b></h4>
As one of America&rsquo;s fastest growing regional retail companies, Forman Mills is constantly seeking the best and brightest talents to drive the continued growth of the company. If you have a passion for excellence, an unwavering focus on delivering value for the customer and a drive to be the best, Forman Mills can be your springboard to incredible career growth. Forman Mills has employment opportunities available at Store, Distribution Center, and Corporate level.</div><p></p>

117 - Front End Manager FT

Hilton

<div>
 An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
  </li>
  <li>
   Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  </li>
  <li>
   Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  </li>
  <li>
   Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  </li>
  <li>
   Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
  </li>
  <li>
   Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  </li>
  <li>
   Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  </li>
  <li>
   Maintain good communication and working relationships with all hotel departments
  </li>
  <li>
   Monitor staffing levels to meet cover business demands
  </li>
  <li>
   Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
  </li>
  <li>
   Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
  </li>
  <li>
   Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
  </li>
  <li>
   Act in accordance with policies and procedures when working with front of house equipment and property management systems
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Previous supervisory experience in Front Office within the hotel/leisure/retail
  </li>
  <li>
   High level of IT proficiency
  </li>
  <li>
   High level of commercial awareness and sales capabilities
  </li>
  <li>
   Excellent leadership, interpersonal and communication skills
  </li>
  <li>
   Accountable and resilient
  </li>
  <li>
   Commitment to delivering a high level of customer service
  </li>
  <li>
   Ability to work under pressure
  </li>
  <li>
   Excellent grooming standards
  </li>
  <li>
   Flexibility to respond to a variety of work situations
  </li>
  <li>
   Ability to work on your own and as part of a team
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Kuwait Resort
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Assistant Front Office Manager

<div><p>Assistant Front Office Manager</p><p>
A Shift Leader / Assistant Front Office Manager supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Shift Leader / Assistant Front Office Manager, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests. The Shift Leader / Assistant Front Office Manager interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Supervise accurate and efficient Reception operations including check in/out procedures</li>
<li>Support Team Members in handling Guest requests and enquires to ensure a positive outcome</li>
<li>Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments</li>
<li>Ensure a consistent, high level of customer service</li>
<li>Brief your team on any events or VIP guests in the hotel that day</li>
<li>Drive sales revenues and promote hotel services and facilities for up-selling opportunities</li>
<li>Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li>
<li>Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards</li>
<li>Act in accordance with the front of house equipment and the property management systems</li>
<li>Conduct training programs on an ongoing basis</li>
<li>Carry out shift handovers and brief team members as required</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary, and maintain good working relationships with hotel Team Members</li>
</ul><b>What are we looking for?</b><p><br>
Shift Leader / Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Experience supervising people and leading teams</li>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own or as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in a hotel environment</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

<div><p>Assistant Front Office Manager</p><p>
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul><b>
What are we looking for?</b><p><br>
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Four Seasons Hotels and Resorts

<div>
 <strong>
  About Four Seasons
  <br/>
  <br/>
 </strong>
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 <br/>
 <br/>
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 <br/>
 <br/>
 <strong>
  About the location:
  <br/>
  <br/>
 </strong>
 Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite &mdash; and it&rsquo;s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.
 <br/>
 <br/>
 <strong>
  Assistant Front Desk Manager
  <br/>
  <br/>
 </strong>
 <strong>
  Beverly Wilshire, A Four Seasons Hotel
  <br/>
  <br/>
 </strong>
 The Beverly Wilshire, A Four Seasons Hotel is looking for an Assistant Front Desk Manager who oversees, directs and controls the activities of the various Rooms departments, with a focus on Front Desk, will also oversee the operation of Housekeeping, Concierge, Bell Staff, Driveway and CORE, in the absence of a manager. In addition, the overnight coverage will ensure supervision of all departments assigned on the overnight shift.
 <br/>
 <br/>
 The ideal person shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels
 <br/>
 <br/>
 Work authorization for the location is required.
 <br/>
 <br/>
 <strong>
  Join Our Team
  <br/>
  <br/>
 </strong>
 Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Experience CUT, Wolfgang Puck's, and become part of a iconic hotel of the Four Seasons Portfolio.
 <br/>
 <br/>
 Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine&rsquo;s 100 Best Companies to work for since 1998.
 <br/>
 <br/>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 The Assistant Front Desk Manager will act as the manager on duty in the hotel when senior managers are not available. Will manage shifts in the Rooms Departments as required.
 <br/>
 <br/>
 Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies. Ensures guests are provided with an exemplary level of service in keeping with the Four Seasons standards. Responsible for any related assignments to the Rooms division
 <br/>
 <br/>
 <strong>
  Job Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manages the staff at the Front Desk, Bell Desk, Driveway, Housekeeping and Concierge and ensures oversight of the CORE team in the absence of the department manager as assigned. Directs all activities of the employees and ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
  </li>
  <li>
   Reviews and monitors schedules of staff under their responsibility. Frequently tours the hotel to ensure maintenance and upkeep. Monitors employee activities to assure that standards are being met, staff is being supported and guest needs are being met.
  </li>
  <li>
   Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
  </li>
  <li>
   Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
  </li>
  <li>
   Assures that all financial and credit procedures are followed. Ensure daily follow up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Ensure posting and collection of garage revenues. Checks cashiers&rsquo; work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
  </li>
  <li>
   Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
  </li>
  <li>
   Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Ensure proper management and tracking of all guest packages through Key. Settles bill accurately through credit card or cash transaction. Reviews late arrivals, next day early arrivals and departures to plan for the next day&rsquo;s activities. Plans ahead in the event of overselling the hotel, to ensure walk guests are identified and local hotels are secured for relocation.
  </li>
  <li>
   Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests, monitor valet parking, parking revenue and manage guest requests.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What to Expect: You Will&hellip;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be part of a cohesive team with opportunities to build a successful career with global potential
  </li>
  <li>
   Have access to a robust benefit plan
  </li>
  <li>
   Have the opportunity to engage in diverse and challenging work
  </li>
  <li>
   Derive a sense of pride in work well done
  </li>
  <li>
   Be recognized for excellence
   <br/>
   <br/>
  </li>
 </ul>
 Salary: $75,000.00 - $82,400.00
 <br/>
 <br/>
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
 <br/>
 <br/>
 Learn more about what it is like to work at Four Seasons &ndash; visit us:
 <br/>
 <br/>
 http://jobs.fourseasons.com
 <br/>
 <br/>
 http://www.linkedin.com/company/four-seasons-hotels-and-resorts
 <br/>
 <br/>
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Assistant Front Desk Manager

Hyatt

<div><div><p>Summary</p><div><div><div>
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.</div></div><div>
 The Assistant Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Assistant Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.</div><div>
 Duties include:</div><ul><li>
Responsible for short and long-term planning and the management of the hotel&rsquo;s Front Office operations</li><li>
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans</li><li>
Maintain guest room inventory</li><li>
Coach and counsel employees to reflect Hyatt Service Standards and Procedures</li><li>
Perform all tasks of a Front Office Staff as needed to facilitate service</li><li>
Ensure all operations and cash handling are done per policies and procedures</li><li>
Maintain excellent communication with the housekeeping department</li><li>
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas</li><li>
Analyze, investigate, and resolve guest complaints</li><li>
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables</li><li>
Insures proper staffing levels for customer service goals</li><li>
Coach and counsel employees to reflect Hyatt service standards and procedures</li></ul><p><b>
Pay Salary Range: $70,000 - $85,000</b></p><p></p><p><b><i><br>
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</i></b></p></div></div><div><p>
Qualifications</p><div><ul><li>
Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds</li><li>
4 years or more of progressive hotel Rooms Management experience</li><li>
With opening hotels, previous hotel pre-opening experience preferred</li><li>
Service oriented style with professional presentations skills</li><li>
At least 2 years progressive management experience within the Rooms Division of a hotel</li><li>
Hotel/Hospitality degree an asset</li><li>
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line</li><li>
Clear concise written and verbal communication skills in English</li><li>
Must be proficient in Microsoft Word and Excel</li><li>
Must have excellent organizational, interpersonal and administrative skills</li></ul></div></div></div>

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