assistant front end manager

Hilton

<div><p>Assistant Front Office Manager</p><p>
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul><p><b>
What are we looking for?</b><br>
</p><p>Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Previous supervisory experience in Front Office within the hotel/leisure/retail</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li><p>
Commitment to delivering a high level of customer servic</p><p>
</p></li><li>Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Assistant Front Office Manager

The Pueblo of Sandia

<div><div><div><p><b>Position Summary</b></p></div><div><div><p><br>
The Assistant Front Office Manager assists the Front Office Manage with the daily operation, and supervision of the Front Office Supervisors and Agents, PBX and Reservations. This hands-on position handles the requests and transactions of the hotel guests and management, and coordinates with the other departments as necessary. The incumbent must utilize available resources to provide excellent Guest Satisfaction.</p><p><b>
</b></p><p>Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.<br>
</p></div></div><br>
<div><p><b>Essential Duties &amp; Responsibilities</b></p></div><div><div><br>
<ul><li>
Makes sure that all employees in the front desk department provide our guests with friendly, courteous and timely service.</li><li>
Enforce departmental service standards for Front Desk Agents, Door Attendants, and Bell Staff.
</li><li>Oversee that all staff in the department are fully trained in technical, customer service and sales skills.
</li><li>Conducts performance evaluations and document coaching, training and discipline of employees in a timely manner when necessary.
</li><li>Supervise the daily operations of the Front Desk Agents, Reservations Agents, and PBX staff to comply with SOPs, maximize revenues and motivate employees to ensure an optimal level of quality service and hospitality are provided to the hotel and casino guests.</li><li>
Resolves all guest complaints maintaining a satisfactory impression. Anticipates potential problems by reviewing and monitoring complaints, operational issues business flow and agent performance to ensure high levels customer satisfaction.</li><li>
Prepares work schedules and assigns personnel to meet demands. Assures that payroll costs conform to budget by scheduling and monitoring staffing levels to ensure that the department is staffed appropriately for business demand without any overtime.
</li><li>Assists the Front Office Manager develop, manage and monitor department budget.
</li><li>Communicates with Housekeeping to coordinate timely room readiness and room projects.
</li><li>In conjunction with Resort marketing, ensures that casino requests are handled with priority.
</li><li>Coordinates with Reservations, Hotel Sales and Convention Services regarding room blocks.</li><li>
Coordinates with Reservations, Transportation, and Valet Parking to ensure smooth arrival and departure for guests.
</li><li>Communicate closely with the Front Office Supervisors, Executive Housekeeper, Convention Services Manager, Night Audit/ Accounting Department and Lead Concierge to ensure follow-up on any special problems, guest requests, etc.
</li><li>Review daily arrivals to ensure proper handling of VIPs and Return Guests, groups, etc., and to escort VIPs to their rooms.
</li><li>Ensure adherence to all credit procedures in the Front Office; review high-balance report and follow up on credit problems with Financial Accounting Controller.
</li><li>Communicates any variances in a timely manner to the Front Office Manager.</li><li>
Creates an environment of teamwork through strong communication, guidance, and appreciation.</li></ul><p>
</p>Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia.<br>
<ul><li>
</li></ul></div></div><br>
<div><p><b>Additional Responsibilities</b></p></div><div><br>
<ul><li>
Provides immediate supervision to non-exempt and potentially exempt Team Members and serves in a role where reporting Team Members gain support, feedback, and guidance in their performance of all duties.
</li><li>Sets business parameters and delegates day-to-day tasks to achieve operational objectives. Ensures policy, procedures and practices are followed.
</li><li>Creates an environment of teamwork, through communicating common goals, and show appreciation for Team Members contributions and on-going support.
</li><li>Supports leadership in lower-level management responsibilities and administrative duties to include mentorship, training, counseling, scheduling, etc.
</li>Attends to Human Resources needs and may interview qualified candidates and recommends the selection of a qualified candidate as directed by leadership.<br>
<li>
</li></ul></div><br>
<div><p><b>Key Performance Indicators</b></p></div><div><p><br>
This position has Key Performance Indicators (KPI&rsquo;s) identified as a measurement of success. KPI&rsquo;s will be shared to all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI&rsquo;s as part of the performance review process.<br>
</p></div><br>
<div><p><b>Knowledge, Skills, and Abilities<br>
</b></p></div><br>
<div><ul><li>Knowledge of room management systems software.</li><li>
Must have excellent customer service skills.</li><li>
Must have excellent written and oral communication skills.</li><li>
Ability to analyze and solve problems.
</li><li>Effective supervisory skills.</li><li>
Organization/planning skills.</li><li>
Ability to maintain a flexible work schedule.</li><li>
Sound administrative and business management skills.
</li><li>Proven ability to recruit, train, and motivate personnel to balance staffing strength with profitability and growth.
</li><li>Knowledge of organizational structure, workflow, and operating procedures.
</li><li>Ability to create and implement guest service standards and procedures.
</li><li>Ability to proficiently use Microsoft Office programs.
</li><li>Knowledge of applicable Federal, State and local laws.
</li><li>Strong analytical, numerical and reasoning abilities.</li></ul></div><br>
</div><div><div><p><b>
Education and Experience<br>
</b></p></div><br>
<div><div><p>Required:</p><ul><li>
Associate&rsquo;s degree in Hotel Management or related field and three (3) years of front desk/office experience including two (2) years of supervisory responsibility. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling five (5) years may substitute for the required education and experience.</li><li>
High School diploma or GED equivalent required.</li></ul><p>
Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.<br>
</p></div></div><br>
<div><p><b>License/Certifications/Registrations</b></p></div><div><br>
<ul><li>
Must be able to successfully pass a stringent background investigation.</li><li>
Will require a pre-employment and random drug screening.</li></ul></div></div><div></div><p><br>
</p><p></p><div><div><div><p><b>Physical Requirements/Working Conditions</b></p><p>
The following selected physical activities are required to perform the essential functions of this position</p></div></div><div><p><b><br>
Physical Requirement</b></p><p><b><br>
Description</b></p></div><div><p><b><br>
Balancing</b></p><p><br>
Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.</p></div><div><p><b><br>
Crouching</b></p><p><br>
Bending the body downward and forward by bending leg and spine.</p></div><div><p><b><br>
Feeling</b></p><p><br>
Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.</p></div><div><div><p><b><br>
Finger Dexterity</b></p><p><br>
</p></div><p>Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.</p></div><div><p><b><br>
Grasping</b></p><p><br>
Applying pressure to an object with the fingers and palm.</p></div><div><p><b><br>
Hearing</b></p><p><br>
Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.</p></div><div><p><b><br>
Kneeling</b></p><p><br>
Bending legs at knee to come to a rest on knee or knees.</p></div><div><p><b><br>
Lifting</b></p><p><br>
Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. (up to 20 lbs.)</p></div><div><p><b><br>
Pulling</b></p><p><br>
Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion. (Up to 20 lbs.)</p></div><div><p><b><br>
Pushing</b></p><p><br>
Using upper extremities to press against something with steady force to thrust forward, downward, or outward. (Up to 20 lbs.)</p></div><div><p><b><br>
Reaching</b></p><p><br>
Extending hand(s) and arm(s) in any direction.</p></div><div><p><b><br>
Seeing</b></p><p><br>
The ability to perceive the nature of objects by the eye.</p></div><div><p><b><br>
Walking</b></p><p><br>
Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.<br>
</p></div><br>
<div><p><b>Seeing</b></p><p><br>
The ability to perceive the nature of objects by the eye.</p></div><div><p><b><br>
Sitting</b></p><p><br>
Particularly for sustained periods of time.</p></div><div><p><b><br>
Standing</b></p><p><br>
Particularly for sustained periods of time.</p></div><div><p><b><br>
Stooping</b></p><p><br>
Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.</p></div><div><p><b><br>
Talking</b></p><p><br>
Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.</p></div><div><p><b><br>
List Working Conditions Required:</b></p><div><p><br>
The worker is subject to:</p><ul><li>
Visual acuity to operate motor vehicles or heavy equipment.</li><li>
Environmental conditions: Activities occur inside and outside</li><li>
Noise: There is sufficient noise to cause the worker to shout to be heard above the ambient noise level.</li></ul></div></div></div></div><p></p>

ASSISTANT FRONT OFFICE MANAGER

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members. You will help to ensure that all brand and Standard Operating Procedures are being adhered to and continue to capture best current practice in new SOPs relating to Front Office operation. It will be your personal responsibility to drive upselling within the Front Office Department, and to work together effectively with all other departments to ensure a great experience for all of our guests.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College degree in hotel management or related field
  </li>
  <li>
   Previous experience in a Front Office management role
  </li>
  <li>
   Strong commercial/business acumen
  </li>
  <li>
   Experience with Front Office Systems
  </li>
  <li>
   Fluent in English both written and verbal
  </li>
 </ul>
</div>


MECCA Hospitality Recruitment

<div>
 <p>
  <strong>
   Position Summary
  </strong>
 </p>
 <p>
  Lead daily Front Office operations while delivering an exceptional luxury guest experience for both overnight guests and dining patrons. Maintain all aspects of the front desk and valet areas to ensure high service standards. Serve as a key leader within the Front Office department while fostering strong collaboration between the Front Office, Dining Room, and other operational teams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role combines responsibilities typically found in a hotel front office leadership position with guest-facing hospitality duties similar to a restaurant host/hostess.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Functions
  </strong>
 </p>
 <ul>
  <li>
   Serve as an ambassador for the property in all guest interactions, welcoming both overnight guests and dining guests with professionalism and warmth.
  </li>
  <li>
   Provide exceptional guest service through strong communication, attention to detail, and proactive hospitality.
  </li>
  <li>
   Perform front desk duties including guest check-in and check-out, answering phones, responding to emails, and managing guest requests.
  </li>
  <li>
   Assist with seating guests in dining or lounge areas and help ensure smooth guest flow throughout the property.
  </li>
  <li>
   Support daily Front Office operations and assist in overseeing departmental activities, projects, and staff performance.
  </li>
  <li>
   Ensure Front Office team members follow established service standards, policies, and procedures.
  </li>
  <li>
   Monitor front desk and valet operations to ensure completion of daily checklists and operational tasks.
  </li>
  <li>
   Maintain financial awareness by assisting with department budgets, labor tracking, supply inventory, and expense management.
  </li>
  <li>
   Address and resolve guest concerns promptly while coordinating with appropriate departments when needed.
  </li>
  <li>
   Support staffing coordination to ensure service levels meet daily business demands.
  </li>
  <li>
   Maintain a welcoming and attentive presence by greeting guests and anticipating their needs.
  </li>
  <li>
   Coordinate with Housekeeping and Engineering to address room readiness and maintenance needs.
  </li>
  <li>
   Communicate closely with Dining Room and Culinary teams regarding guest requests, dietary restrictions, VIP guests, and special instructions.
  </li>
  <li>
   Prepare and distribute daily front office reports to ensure all departments are informed of key guest information.
  </li>
  <li>
   Manage dining room seating assignments to optimize guest flow and maximize nightly service efficiency.
  </li>
  <li>
   Maintain cleanliness and presentation standards in the lobby, public areas, and entrance areas.
  </li>
  <li>
   Maintain thorough knowledge of the property, amenities, and surrounding area.
  </li>
  <li>
   Communicate regularly with Housekeeping regarding room status including departures and room readiness.
  </li>
  <li>
   Assist in coaching and supporting Front Office team members to promote accountability and professional development.
  </li>
  <li>
   Maintain professional etiquette and a positive attitude when interacting with guests and colleagues.
  </li>
  <li>
   Demonstrate flexibility, willingness to learn, and openness to feedback.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   2&ndash;3 years of Front Office supervisory or management experience
  </li>
  <li>
   1&ndash;2 years of experience in a luxury hospitality environment
  </li>
  <li>
   Ability to work weekends and maintain a flexible schedule
  </li>
  <li>
   Proficiency in Microsoft Office
  </li>
  <li>
   Strong verbal and written communication skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Experience with property management or reservation systems such as Resortsuite or Tock
  </li>
  <li>
   Multilingual abilities, preferably Spanish or French
  </li>
  <li>
   Certification in alcohol awareness programs
  </li>
  <li>
   CPR certification
  </li>
 </ul>
 <p>
 </p>
</div>


Omni Hotels

Omni PGA Frisco Resort & Spa
<br><br>
Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools—including an adults-only rooftop infinity pool—plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor. Whether you're planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable.
<br><br>
She/He will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.
<br><br>
<b>Responsibilities:</b><br>
<ul>
<li>Handle all training with associates to ensure Omni Standards.</li>
<li>Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.</li>
<li>Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.</li>
<li>Be very familiar with the hotel computer system for training maintenance and trouble shooting.</li>
<li>Complete weekly supply inventories to ensure adequate pars of such.</li>
<li>Complete rate discrepancy report and make needed changes.</li>
<li>Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.</li>
<li>Prepare group information sheets.</li>
<li>Complete check-out with balance report.</li>
<li>Complete credit check daily.</li>
<li>Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.</li>
<li>Assure knowledge and training of Marketing Programs of company and hotel.</li>
<li>Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>Previous luxury hotel experience is preferred.</li>
<li>Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.</li>
<li>Ability to stand for the entire scheduled shift.</li>
<li>Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.</li>
<li>Knowledge of Property Management Systems and related computer programs</li>
<li>Strong knowledge of Microsoft Office Software.</li>
</ul>
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
<br>EEOC is the Law Poster.
<br>Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
<br>If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Food Lion

<div><b>Category/Area of Expertise:</b> Retail Operations<br>
<b>Job Requisition:</b> 486691<br>
<b>Address: </b>USA-NC-Charlotte-3207 Eastway Drive
<br>
<b>Store Code: </b>Store 01057 Front End (7218234)
<br>
<br>
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.<br>
<br>
<b>PRIMARY PURPOSE</b><br>
<br>
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.<br>
<br>
<b>DUTIES AND RESPONSIBILITIES</b><br>
<br>
<ul><li>Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience</li><li>Greet each customer and uses his or her name whenever possible</li><li>Avoid personal conversations with other associates when customers are present</li><li>Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager</li><li>Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar</li><li>Ensure work station and front end area of the store has a neat and clean presentation</li><li>Maintains proper knowledge of all sales associate register functions and Front End accounting services</li><li>Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner</li><li>Ensure the MVP savings center KIOSK is filled with paper and properly working</li><li>Performs the task of sales associate when scheduled or as needed per the surge plan guidelines</li><li>Performs the task of the customer lead as needed to ensure service standards are maintained</li><li>Maintain alertness and calls for assistance when needed to service customers per service standards</li><li>Is courteous and helpful to other associates</li><li>Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code</li><li>Adhere to all company guidelines, policies and standard practices</li><li>Observe and correct all unsafe conditions that could cause associate or customer accidents</li><li>Notify QA of any cleaning issues or maintenance required on front end</li><li>Successfully complete computer based training (CBT) and training aid courses</li><li>Perform all other duties as assigned&quot;</li></ul><br>
<b>
QUALIFICATIONS</b><br>
<br>
<ul><li>High school graduate or equivalent preferred</li><li>Effective communication and customer service skills</li><li>Ability and willingness to learn multiple tasks and technical requirements of the job</li><li>Ability to perform the technical requirements of cashier and service center</li><li>Must meet minimum age requirements to perform specific job functions</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations&quot;</li></ul><br>
<b>
PHYSICAL REQUIREMENTS</b><br>
<br>
<ul><li>Ability to use computers and other communication systems required to perform job functions</li><li>Perform repetitive hand and arm motions</li><li>Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion</li><li>Pull or push up to 75 lbs. on occasion</li><li>Stand 100% of the time, frequently walking short distances</li><li>Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners</li><li>Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator</li><li>Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level</li><li>Meet established volume activity standards for the position</li><li>Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time</li><li>Have sufficient visual ability to check ID cards, checks, invoices and other written documents</li><li>BOTTLES where applicable: Move empty bottles and containers from the front end to the back room&quot;</li></ul><br>
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.</div>

PT Customer Service Leader

<div><b>Category/Area of Expertise:</b> Retail Operations<br>
<b>Job Requisition:</b> 486625<br>
<b>Address: </b>USA-VA-Pulaski-1200 East Main Street
<br>
<b>Store Code: </b>Store 01066 Front End (7218351)
<br>
<br>
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.<br>
<br>
<b>PRIMARY PURPOSE</b><br>
<br>
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.<br>
<br>
<b>DUTIES AND RESPONSIBILITIES</b><br>
<br>
<ul><li>Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience</li><li>Greet each customer and uses his or her name whenever possible</li><li>Avoid personal conversations with other associates when customers are present</li><li>Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager</li><li>Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar</li><li>Ensure work station and front end area of the store has a neat and clean presentation</li><li>Maintains proper knowledge of all sales associate register functions and Front End accounting services</li><li>Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner</li><li>Ensure the MVP savings center KIOSK is filled with paper and properly working</li><li>Performs the task of sales associate when scheduled or as needed per the surge plan guidelines</li><li>Performs the task of the customer lead as needed to ensure service standards are maintained</li><li>Maintain alertness and calls for assistance when needed to service customers per service standards</li><li>Is courteous and helpful to other associates</li><li>Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code</li><li>Adhere to all company guidelines, policies and standard practices</li><li>Observe and correct all unsafe conditions that could cause associate or customer accidents</li><li>Notify QA of any cleaning issues or maintenance required on front end</li><li>Successfully complete computer based training (CBT) and training aid courses</li><li>Perform all other duties as assigned&quot;</li></ul><br>
<b>
QUALIFICATIONS</b><br>
<br>
<ul><li>High school graduate or equivalent preferred</li><li>Effective communication and customer service skills</li><li>Ability and willingness to learn multiple tasks and technical requirements of the job</li><li>Ability to perform the technical requirements of cashier and service center</li><li>Must meet minimum age requirements to perform specific job functions</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations&quot;</li></ul><br>
<b>
PHYSICAL REQUIREMENTS</b><br>
<br>
<ul><li>Ability to use computers and other communication systems required to perform job functions</li><li>Perform repetitive hand and arm motions</li><li>Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion</li><li>Pull or push up to 75 lbs. on occasion</li><li>Stand 100% of the time, frequently walking short distances</li><li>Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners</li><li>Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator</li><li>Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level</li><li>Meet established volume activity standards for the position</li><li>Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time</li><li>Have sufficient visual ability to check ID cards, checks, invoices and other written documents</li><li>BOTTLES where applicable: Move empty bottles and containers from the front end to the back room&quot;</li></ul><br>
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.</div>

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