assistant front end manager

ANdAZ

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 Duties and responsibilities related to the Assistant Manager - Front Office (Night) role:
 
 
 
 <ul>
 <li>
 Supporting the Front Office Manager in overseeing the daily operations of the Front Office department, ensuring high levels of guest satisfaction and that KPIs are achieved
 </li>
 <li>
 Taking an active lead in the hiring and development of the Front Office team, ensuring departmental objectives are set and feedback is provided on a regular basis
 </li>
 <li>
 Being responsible for running shifts and supervising the team to ensure a seamless guest experience
 </li>
 <li>
 Overseeing Front Office operations in the absence of the manager
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Ideally with a university degree or diploma in Hospitality or Tourism Management
 </li>
 <li>
 Previous experience in hotel Front Office management within the luxury segment is essential
 </li>
 <li>
 Excellent leadership, communication, interpersonal, and guest service skills are required
 </li>
 </ul>
</div>

Assistant Manager - Front Office (Night)

Confidential

<div>
 
 We are looking for a dynamic and service-driven Assistant Front Office Manager to join our Front Office team. This role plays a vital part in ensuring our guests experience seamless arrivals, personalized stays, and memorable departures, all in line with luxury hospitality standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Oversee daily operations of the Front Office, including Reception, Guest Relations, Concierge, and Bell Desk.
 
 
 &bull; Ensure smooth check-in/check-out, accurate room allocations, and personalized handling of VIP guests and special requests.
 
 
 &bull; Respond promptly to guest concerns, turning challenges into positive experiences.
 
 
 &bull; Supervise, train, and develop the Front Office team, fostering a culture of excellence and teamwork.
 
 
 &bull; Monitor service standards (Forbes/LQA) to ensure consistency in delivering luxury guest experiences.
 
 
 &bull; Support the Front Office Manager in managing departmental budgets, schedules, and payroll.
 
 
 &bull; Drive upselling initiatives and maximize revenue opportunities at the desk.
 
 
 &bull; Ensure compliance with hotel policies, safety, and security procedures.
 
 
 
 
 
 
 Requirements:
 
 
 
 &bull; 3&ndash;5 years of Front Office experience in luxury five-star hotels, with proven supervisory or assistant management background.
 
 
 &bull; Strong leadership, communication, and interpersonal skills with a guest-first mindset.
 
 
 &bull; Proficiency in Opera PMS and MS Office; multilingual abilities are a plus.
 
 
 &bull; Ability to remain calm and solution-oriented under pressure.
 
 
 &bull; Flexibility to work shifts, weekends, and public holidays.
 
 
 &bull; Fluency in English, both written and spoken. Additional languages are a plus.
 
 
 
 
 
 If you are a hospitality professional with a passion for luxury service, team leadership, and creating unforgettable guest experiences, we invite you to apply.
 
</div>

Assistant Front Office Manager

Hilton

<div>Assistant Front Office Manager
A Shift Leader / Assistant Front Office Manager supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests. 
 
What will I be doing? 
As Shift Leader / Assistant Front Office Manager, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests. The Shift Leader / Assistant Front Office Manager interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise accurate and efficient Reception operations including check in/out procedures</li>
<li>Support Team Members in handling Guest requests and enquires to ensure a positive outcome</li>
<li>Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments</li>
<li>Ensure a consistent, high level of customer service</li>
<li>Brief your team on any events or VIP guests in the hotel that day</li>
<li>Drive sales revenues and promote hotel services and facilities for up-selling opportunities</li>
<li>Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li>
<li>Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards</li>
<li>Act in accordance with the front of house equipment and the property management systems</li>
<li>Conduct training programs on an ongoing basis</li>
<li>Carry out shift handovers and brief team members as required</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary, and maintain good working relationships with hotel Team Members</li>
</ul>What are we looking for? 
Shift Leader / Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Experience supervising people and leading teams</li>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own or as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a hotel environment</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Hyatt

<div><div>Summary<div>
To assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.</div></div><div>
Qualifications<div>
Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. &middot; Well developed communication and customer relations skills.</div></div></div>

ASSISTANT MANAGER - FRONT OFFICE (SAUDI NATIONAL ONLY)

Jumeirah Group

<div><div>Assistant Front Desk Manager - Front Office - Jumeirah Muscat Bay - (National Talent) - (25000028)</div><div></div><div> 
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Muscat Bay:
Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat&rsquo;s breathtaking natural beauty, where mountains meet the sea at the resort&rsquo;s edge. The resort offers ocean-facing rooms and suites, as well as summerhouses and villas with private plunge pools and direct beach access. Guests can also enjoy Jumeirah&rsquo;s signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.
About the Job:
An exciting opportunity has arisen for an Assistant Front Desk Manager - Front Office to join Jumeirah Muscat Bay. The main duties and responsibilities of this role include:<ul><li>
Maintain accurate and up-to-date guest profiles and history records, ensuring preferences and special requests are properly documented.</li><li>
Coordinate with relevant departments to prepare for guest arrivals, including VIP amenities, room readiness, and special requests.</li><li>
Personally welcome and engage with guests, offering courtesy calls, scented towels, and welcome drinks to create memorable experiences.</li><li>
Supervise and guide guest relations staff, ensuring presence in the lobby to welcome and assist guests at all times.</li><li>
Oversee the timely delivery of VIP amenities, guest events, and cocktail arrangements, ensuring seamless service execution.</li><li>
Remain visible and approachable to in-house guests, actively seeking feedback and encouraging guest questionnaire completion.</li></ul></div><div></div><div> 
About you:
The ideal candidate for this position will have the following experience and qualifications:<ul><li>
High School Diploma (essential); Bachelor&rsquo;s Degree in Hospitality, Business, or a related field (desirable)</li><li>
3&ndash;5 years of experience in a similar role within the hospitality industry</li><li>
Advanced proficiency in Microsoft Office programs</li><li>
Problem-solving, leadership and team management, project management, creativity, and strong attention to detail</li></ul>
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:<ul><li>
Access to Learning &amp; Development programmes and clear career pathways.</li><li>
Opportunities for internal mobility within our global network.</li><li>
Colleague discounts on food, beverage and hotel stays worldwide.</li><li>
Health care and insurance benefits.</li><li>
Locally competitive salary.</li><li>
Locally relevant benefits as determined by the property.</li></ul><div> 
</div></div><div>
Primary Location: Oman-Muscat</div><div>
Job: Jumeirah Job Group</div><div>
Organization: Jumeirah Muscat Bay [JMBH]</div><div>
Job Posting: Aug 28, 2025, 2:10:26 AM</div></div>

Assistant Front Desk Manager - Front Office - Jumeirah Muscat Bay - (National Talent)

Paramount Hotel Dubai

<div>
 
 Hey there!
 
 
 Are you one of those creative minds? A character, a storyteller?
 
 
 Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?
 
 
 Join the audition and start scripting your own story at Paramount Hotels Dubai!
 
 
 
 
 
 
 Job Purpose
 
 
 
 To support Executive Producer Front Stage in overseeing the day-to-day operations of the hotel front desk, concierge, and guest services.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 Managerial Accountabilities
 
 <ul>
 <li>
 Cast management: supervising and training front desk, concierge and other guest service casts to ensure efficient and friendly service.
 </li>
 <li>
 Guest satisfaction: ensuring that guests have a positive experience at the hotel by addressing their needs and resolving any complaints in a timely and professional manner.
 </li>
 <li>
 Operations management: ensuring the smooth and efficient operation of the front office, and managing the day-to-day administration tasks.
 </li>
 </ul>
 
 
 
 
 Functional Accountabilities
 
 <ul>
 <li>
 Supervising the front stage casts and ensuring excellent customer service.
 </li>
 <li>
 Managing room inventory.
 </li>
 <li>
 Responding to guest inquiries and resolving any complaints or problems.
 </li>
 <li>
 Monitoring and controlling the performance of the front office.
 </li>
 <li>
 Ensuring the maintenance and cleanliness of the front office and guest areas.
 </li>
 <li>
 Collaborating with other departments to ensure smooth hotel operations.
 </li>
 <li>
 Developing and implementing procedures to increase efficiency and guest satisfaction.
 </li>
 <li>
 Participating in budget planning and revenue management.
 </li>
 <li>
 Maintaining up-to-date knowledge of hotel products, services and promotions.
 </li>
 <li>
 Representing the hotel and maintaining high standards of customer service and hospitality.
 </li>
 <li>
 Preparing daily, weekly and monthly reports on front office performance and submitting to the Front stage manager.
 </li>
 <li>
 Budgeting and financial management: monitoring front stage expenses and contributing to the preparation of the budget.
 </li>
 <li>
 Monitoring front office financial performance and ensuring accuracy in billing and revenue reporting.
 </li>
 <li>
 Ensuring that front office systems and equipment are maintained and in good working order.
 </li>
 <li>
 Overseeing the training and development of front office staff.
 </li>
 <li>
 Maintaining effective communication and coordination between front office and other departments.
 </li>
 <li>
 Participating in the development of the annual budget and operating plan.
 </li>
 <li>
 Preparing daily, weekly, and monthly reports as required.
 </li>
 <li>
 Ensuring the compliance with hotel policies and procedures.
 </li>
 <li>
 Assisting the front office manager in various tasks as required.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Previous experience in similar role.
 </li>
 <li>
 Knowledge of hotel operation, including all front of house sub departments
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 BA degree in hospitality management
 </li>
 <li>
 Knowledge of hotel operating systems
 </li>
 <li>
 Understanding the revenue management and inventory control systems
 </li>
 <li>
 Proficiency in Microsoft office and strong computer skills.
 </li>
 </ul>
</div>

Assistant Producer Front Stage (Asst. Front Office Manager)

Jumeirah

<div>
 
 
 
 About Jumeirah &amp; the Hotel:
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 Jumeirah Beach Hotel, Dubai&rsquo;s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned fa&ccedil;ade, stands proudly on Dubai's most exclusive private beachfront.&nbsp; &nbsp;
 
 
 With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad&rsquo;s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognized in the prestigious Gault&amp;Millau UAE Guide 2022.
 
 
 
 About the Job:
 
 
 
 An opportunity has arisen for a
 
 Assistant Front Office Manager
 
 to join our team in
 
 Front Office Team
 
 . The main duties and responsibilities of this role are:
 
 
 <ul>
 <li>
 Manage VIP arrivals and guest preferences by coordinating with relevant departments and ensuring accurate guest profile records.
 </li>
 <li>
 Coordinate with the Reservations Department to action guest preference forms and update arrival checklists accordingly.
 </li>
 <li>
 Oversee preparation of welcome folders, welcome cards, and offer Cold/Hot scented towels and welcome drinks to all guests upon arrival.
 </li>
 <li>
 Supervise lobby greeters and Guest Relations team, always ensuring their presence and availability in the lobby.
 </li>
 <li>
 Supervise Guest Services Executive/Guest Relations staff to ensure efficient guest assistance and support.
 </li>
 <li>
 Maintain visibility and availability to in-house guests, regularly engaging with them to obtain feedback on hotel facilities and services.
 </li>
 </ul>
 
 
 
 About You:&nbsp;
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 4-5 years of experience in a similar role in the luxury hospitality industry.
 </li>
 <li>
 Bachelor&rsquo;s Degree In Hospitality, Business, or any other relevant field
 </li>
 <li>
 Software competencies &ndash; Microsoft Office programs (Intermediate | Advanced)
 </li>
 <li>
 Leadership and team management skills
 </li>
 <li>
 Additional language is desirable.
 </li>
 </ul>
 
 
 
 About the Benefits:
 
 
 
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.&nbsp;
 
 
</div>

Assistant Manager - Front Office - Jumeirah Beach Hotel

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