assistant front office manager

Accor

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;&ldquo;</p><b><br>
Job Description</b><p><br>
We are seeking a dedicated and customer-focused Assistant Front Office Manager to join our team at Tamayyaz in AlUla, Saudi Arabia. In this role, you will play a crucial part in ensuring exceptional guest experiences and smooth front office operations.</p><ul><li>
Assist in managing and coordinating front office activities, including reservations, check-ins, check-outs, and guest services</li><li>
Supervise and train front office staff to maintain high standards of customer service</li><li>
Collaborate with other departments to address guest inquiries, requests, and complaints promptly</li><li>
Oversee the preparation and accuracy of daily reports, schedules, and budgets</li><li>
Implement and maintain front office policies and procedures</li><li>
Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met</li><li>
Handle VIP guests personally, ensuring their needs are met and expectations are exceeded</li><li>
Manage and resolve complex guest issues and escalations</li><li>
Assist in developing and implementing strategies to improve guest satisfaction and operational efficiency</li><li>
Ensure compliance with hotel safety and security procedures</li><li>
Participate in revenue management initiatives and upselling opportunities</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Degree or Diploma in Hospitality Management preferred</li><li>
Minimum of 2 years of managerial experience in a similar front office position</li><li>
Fluency in English; additional language skills are a plus</li><li>
Excellent communication and interpersonal skills</li><li>
Strong leadership abilities with experience in team management and training</li><li>
Exceptional customer service orientation with a passion for creating memorable guest experiences</li><li>
Proficiency in hotel property management systems, preferably Micros-Opera</li><li>
Advanced problem-solving and decision-making skills</li><li>
Ability to multitask, prioritize, and work efficiently under pressure</li><li>
Detail-oriented with strong organizational and time management skills</li><li>
Computer proficiency in Microsoft Office suite (Word, Excel, PowerPoint)</li><li>
Knowledge of hotel operations, revenue management, and industry trends</li><li>
Experience with hotel loyalty programs is an advantage</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Basic first aid certification is preferred</li></ul><p></p><b><br>
Additional Information</b><p><br>
experience is an asset<br>
Prior experience working with Opera or a related system<br>
Strong interpersonal and problem solving abilities<br>
Fluency in English, additional languages are a plus</p></div>

Assistant Front Office Manager

<div><b>Company Description</b><p><b><br>
OUR HABITAS is an experience-led global hospitality group dedicated to building and activating hotels in inspiring destinations, with community at the heart of our mission. With exciting upcoming openings in Todos Santos, Santa Teresa, and Los Cabos, we aim to create extraordinary experiences that positively impact lives by fostering deeper human connections. Join us in our commitment to redefining hospitality and enriching the travel experience.</b></p><b><br>
Job Description</b><p><b><br>
Job Summary:</b></p><p>
The <b>Duty Manager</b> is responsible for overseeing the daily operation of both <b>Habitas AlUla</b> and <b>Caravan by Habitas</b> during their shift. This leadership role ensures the smooth coordination of all departments and maintains the highest level of guest satisfaction, safety, and operational excellence. The Duty Manager acts as the key point of contact for guests, manages incidents, supports team performance, and represents senior management in their absence.<br>
</p><p><b>Key Responsibilities:</b></p><p><b>
Guest Services &amp; Experience</b></p><ul><li><p>
Serve as the primary point of contact for all guest inquiries, complaints, and emergencies during shift coverage.</p></li><li><p>
Ensure prompt resolution of guest issues with a focus on service recovery and satisfaction.</p></li><li><p>
Monitor VIP arrivals, special requests, and personalized guest experiences.</p></li><li><p>
Ensure consistent service standards across Habitas AlUla and Caravan by Habitas properties.</p></li></ul><p><b>
Operational Oversight</b></p><ul><li><p>
Supervise the daily operations across all departments, including Front Office, Housekeeping, F&amp;B, Security, Engineering, and Guest Experience.</p></li><li><p>
Conduct regular property and caravan site walk-throughs to ensure cleanliness, safety, and proper maintenance.</p></li><li><p>
Support departmental teams during peak times or in the event of staffing shortages.</p></li><li><p>
Review daily reports, occupancy forecasts, and handover notes for effective shift planning.</p></li></ul><p><b>
Staff Coordination</b></p><ul><li><p>
Act as the shift leader, ensuring effective communication among team members and departments.</p></li><li><p>
Assist in onboarding, coaching, and motivating staff during shift hours.</p></li><li><p>
Ensure staff adhere to company policies, grooming standards, and health &amp; safety protocols.</p></li></ul><p><b>
Crisis &amp; Incident Management</b></p><ul><li><p>
Respond to and manage emergencies, incidents, and guest health/safety concerns professionally and efficiently.</p></li><li><p>
Coordinate with relevant departments and authorities when required.</p></li><li><p>
Prepare and submit incident reports to management.</p></li></ul><b><br>
Qualifications</b><div><br>
Minimum 3&ndash;5 years of Front Office/Guest Service experience in luxury resorts or 5-star hotels, with at least 1&ndash;2 years in a supervisory/managerial role.<br>
<ul><li>Strong knowledge of front office systems, PMS, and night audit procedures.</li><li>Excellent communication and leadership skills, with the ability to handle pressure and make quick decisions.</li><li>Flexible, detail-oriented, and committed to delivering exceptional guest experiences.</li><li>Fluency in English is required; Arabic and other languages are an advantage.</li></ul></div><b><br>
Additional Information</b><ul><li><p><br>
Attention to detail and accuracy.</p></li><li><p>
Leadership and team supervision.</p></li><li><p>
Time management and ability to meet deadlines.</p></li><li><p>
Ethical decision-making and integrity.</p></li><li><p>
Adaptability in a dynamic, multicultural environment.</p></li></ul><div>
Warm, approachable, and confident personality.<br>
<ul><li>Strong problem-solving skills and guest-oriented mindset.</li><li>Ability to work independently and represent resort management at night.</li><li>High level of integrity and professionalism.</li></ul></div><p></p><div><br>
Safety &amp; Security<br>
<ul><li>Serve as the emergency contact and leader on duty for all safety incidents, medical situations, or guest emergencies.</li><li>Ensure all night staff follow health, safety, and security protocols.</li><li>Report incidents and take immediate corrective actions as necessary.</li></ul></div></div>

Duty Manager

Millennium Madinah Airport

<div><p>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.</p><p><b>
Key Job Responsibilities:</b></p><ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Front Desk Agent

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
<p></p><div><div><div><p><b>About the Role
</b></p></div><p></p><div><p>We are seeking an experienced and dynamic <b>Chief Engineer </b>to lead the engineering and maintenance operations at Four Seasons Hotel Madinah. Reporting to the Assistant Director of Engineering , you will be responsible for overseeing the entire engineering department, ensuring the efficient maintenance and repair of hotel systems, equipment, and infrastructure. Your leadership will be critical in maintaining the hotel's facilities at the highest standard, ensuring optimal functionality, guest safety, and energy efficiency.
</p></div><p></p><div><p><b>What You Will Do
</b></p></div><p></p><div><ul><li><p>Oversee all engineering operations, including maintenance of mechanical, electrical, HVAC, plumbing systems, fire safety systems, and other building infrastructure.
</p></li></ul></div><div><ul><li><p>Lead the engineering team, providing direction, training, and support to ensure high-quality service and adherence to safety standards.
</p></li></ul></div><div><ul><li><p>Implement preventive maintenance programs to ensure all systems and equipment are functioning efficiently.
</p></li></ul></div><div><ul><li><p>Manage and supervise all aspects of the hotel's energy management, water treatment, and waste disposal systems, ensuring cost-effective operations and sustainability.
</p></li></ul></div><div><ul><li><p>Conduct regular inspections of the hotel&rsquo;s facilities to identify maintenance issues and ensure compliance with safety, health, and environmental regulations.
</p></li></ul></div><div><ul><li><p>Ensure the implementation of emergency preparedness plans and procedures in case of system breakdowns or safety incidents.
</p></li></ul></div><div><ul><li><p>Oversee capital improvement projects, including renovations, system upgrades, and new equipment installations, ensuring projects are completed on time and within budget.
</p></li></ul></div><div><ul><li><p>Foster a culture of safety and compliance by ensuring engineering staff follow all local regulations, hotel policies, and industry best practices.
</p></li></ul></div><div><ul><li><p>Liaise with other hotel departments, including Housekeeping, Front Office, and F&amp;B, to ensure smooth coordination of engineering services and operational needs.
</p></li></ul></div><div><ul><li><p>Manage relationships with external vendors and contractors for maintenance and repairs, ensuring they meet the hotel&rsquo;s standards for quality and performance.
</p></li></ul></div><div><ul><li><p>Monitor guest feedback and respond to guest-related maintenance concerns, ensuring issues are resolved in a timely and efficient manner.
</p></li></ul></div><p></p><div><p><b>What You Bring
</b></p></div><p></p><div><ul><li><p>Bachelor&rsquo;s degree in mechanical or electrical engineering, or a related technical field.
</p></li></ul></div><div><ul><li><p>Proven experience in engineering management, preferably within a luxury hospitality setting.
</p></li></ul></div></div><div><div><ul><li><p>Strong leadership skills, with the ability to motivate and manage a team of engineers and maintenance staff.
</p></li></ul></div><div><ul><li><p>In-depth knowledge of building systems, including HVAC, electrical, plumbing, fire safety, and mechanical systems.
</p></li></ul></div><div><ul><li><p>Experience in energy management, sustainability initiatives, and green building practices.
</p></li></ul></div><div><ul><li><p>Strong financial management skills, with experience managing budgets, costs, and capital improvement projects.
</p></li></ul></div><div><ul><li><p>Excellent problem-solving skills, with the ability to address complex technical issues efficiently.
</p></li></ul></div><div><ul><li><p>Strong communication and interpersonal skills, with the ability to collaborate with senior management and other hotel departments.
</p></li></ul></div><div><ul><li><p>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with engineering management software is a plus.
</p></li></ul></div><div><ul><li><p>Proficiency in English .
</p></li></ul></div><p></p><div><p><b>What We Offer
</b></p></div><p></p><div><ul><li><p>Competitive salary in a tax-free environment.
</p></li></ul></div><div><ul><li><p>Housing and transportation allowances.
</p></li></ul></div><div><ul><li><p>30 days of vacation plus public holidays.
</p></li></ul></div><div><ul><li><p>Complimentary meals and uniform cleaning.
</p></li></ul></div><div><ul><li><p>Medical and life insurance.
</p></li></ul></div><div><ul><li><p>Employee Assistance Program and worldwide complimentary room nights.
</p></li></ul></div><div><ul><li><p>Opportunities for growth and development.
</p></li></ul></div><div><ul><li><p>Additional family benefits.
</p></li></ul></div><p></p><div><p><b>Schedule &amp; Hours
</b></p></div><div><p>This is a full-time role.<br>
</p></div></div></div><p></p><div><p><b>Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals </b><b>whom </b><b>have a </b><b>pas </b><b>sion for </b><b>e </b><b>ngineering </b><b>and building </b><b>maintenance </b><b>. Suitable candidates must be eligible to work in Madinah, Saudi Arabia.</b></p></div></div><p></p>

Chief Engineer

AtkinsRéalis

<div><p>AtkinsR&eacute;alis is looking for an <b>Assistant Project Manager </b>in<b> AlUla, KSA.</b></p><p><b>
About AtkinsR&eacute;alis</b></p><p>
Created by the integration of long-standing organizations dating back to 1911, AtkinsR&eacute;alis is a world-class engineering services and nuclear company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory &amp; environmental services, intelligent networks &amp; cybersecurity, design &amp; engineering, procurement, project &amp; construction management, operations &amp; maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in strategic sectors such as Engineering Services, Nuclear and Capital. News and information are available at www.atkinsrealis.com or follow us on LinkedIn.</p><p>
Learn more about our career opportunities at: https://careers.atkinsrealis.com</p><p><b>
Responsibilities:</b></p><ul><li>
Assist the Project Manager in the planning, coordination, and execution of the project.</li><li>
Monitor project progress and ensure deadlines are met.</li><li>
Track and report project progress to the Project Manager.</li><li>
Assist in the development of project plans, schedules, and budgets.</li><li>
Monitor project costs and ensure they are within budget.</li><li>
Coordinate with stakeholders to ensure project requirements are met.</li><li>
Identify and resolve project issues and risks.</li><li>
Prepare project status reports and other documents.</li><li>
Ensure project documents are complete, current, and stored appropriately.</li><li>
Assist in the development and implementation of project management processes and procedures.</li><li>
Provide administrative support to the Project Manager.</li><li>
Perform other duties as assigned.</li></ul><p><b>
Qualifications:</b></p><ul><li>
Bachelor&rsquo;s degree in engineering, architecture, or related field.</li><li>
At least 3 years of experience in project management.</li><li>
Experience in the design and construction of large-scale projects.</li><li>
Knowledge of engineering principles and practices.</li><li>
Professional Registration: Registration with a relevant body (i.e. PMI, ICE) will be viewed favorably.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to work independently and as part of a team.</li><li>
Ability to manage multiple activities and prioritize tasks.</li><li>
Strong problem-solving and decision-making skills.</li><li>
Ability to work under pressure and meet deadlines.</li><li>
Ability to interpret and analyze data.</li><li>
Project management.</li><li>
Budgeting and cost control.</li><li>
Quality assurance.</li><li>
Risk management.</li><li>
Contract management.</li><li>
Scheduling.</li><li>
Proficiency in Microsoft Office Suite.</li><li>
Proficiency in project management software (i.e. Primavera).</li></ul><p><b>
Special Skills:</b></p><ul><li>
Knowledge of engineering and construction principles and practices.</li><li>
Knowledge of building codes and regulations.</li><li>
Knowledge of safety regulations and standards
</li></ul><p><b>Why choose AtkinsR&eacute;alis?</b></p><ul><li>
Tax-free salary.</li><li>
Comprehensive life insurance coverage.</li><li>
Premium medical insurance coverage for you and your dependents.</li><li>
Generous annual leave balance.</li><li>
Remote work opportunities outside of country.</li><li>
Flexible/hybrid work solutions.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Relocation assistance.</li><li>
Transportation &amp; housing allowances: Available for remote work locations.</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, as well as personal health, fitness, and nutrition consulting.</li></ul><p><b>
Your difference makes a difference.</b> We care for our people and are committed to creating an inclusive working environment where you can thrive and build a future you want to be a part of.</p><p>
AtkinsR&eacute;alis is committed to eliminating discrimination and encouraging diversity amongst our workforces. We aim to provide quality and fairness for all job applicants and employees and not to discriminate on grounds of gender, marital status, age, race, ethnic origin, religious conviction, or disablement. We oppose all forms of unlawful treatment and discrimination.</p><p>
Our aim is for the company to be representative of all sections of society and that each employee feels respected and able to give their best. We are Scommitted to a policy of treating all our employees and job applications equally.</p><p><b>
We pursue this commitment by:</b></p><ul><li>
Having clear and concise procedures and guidelines for both line managers and employees to ensure policies are fully understood and implemented.</li><li>
Complying with the relevant employment legislation and codes of practice.</li><li>
Ensuring that all existing employees, potential employees, colleagues, and customers are treated equally and with respect.</li></ul></div><p></p>

Assistant Project Manager (Saudi National)

Sofitel

<div><b>Company Description</b><p><b><br>
Join</b><b> us at Accor, </b><b>where</b><b> life pulses </b><b>with</b><b> passion!</b>
</p><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
</p><p>By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
</p><p>At Sofitel Shahd Al Madinah our Guests experience a profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.</p><p>
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
</p><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
</p><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><p><b>
Hospitality</b><b> </b><b>is</b><b> a </b><b>work</b><b> of </b><b>heart</b><b>,</b>
<br>
<b>Join</b><b> us and </b><b>become</b><b> a </b><b>Heartist</b><b>&reg;.</b></p><b><br>
Job Description</b><p><b><br>
Job Description</b></p><p>
We are seeking a highly skilled and motivated Rooms division Trainer to join our team in Sofitel Madina. As a key member of our organization, you will be responsible for developing and implementing comprehensive and practical training programs to enhance the skills and performance of our housekeeping &amp; Front office staff.</p><ul><li>
Design, develop, and deliver engaging training programs for housekeeping &amp; Front office staff at all levels based on LQA &amp; Brand standards.</li><li>
Assess training needs and create customized curricular to address skill gaps and improve overall performance</li><li>
Conduct regular evaluations of training effectiveness and make necessary adjustments to programs</li><li>
To be the role model as rooms division mentor and coach for supervisors to enhance their leadership and training abilities</li><li>
Stay updated on industry trends and best practices to ensure our training programs remain cutting-edge and accessible</li><li>
Collaborate with department heads to align training initiatives with operational requirements and hotel objectives</li><li>
Develop and maintain training materials, including manuals, presentations, and e-learning modules in coordination with L&amp;Q Dept to cover HK &amp; FO SOPs including Opera cloud, Concierge and Room cleaning procedures.</li><li>
Monitor and report on training metrics to demonstrate ROI and identify areas for improvement</li><li>
Foster a culture of continuous learning and professional development within the Rooms department</li><li>
Collaborate closely with Learning &amp; quality department to monitor the progress of rooms department to be in full compliance with brand &amp; Local standards as well as company Programs.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in hospitality management, Business Administration, or related field</li><li>
Minimum 5 years of experience in Rooms, with at least 3 years in leading position</li><li>
Professional certification such as Certified Hospitality Trainer is preferred</li><li>
Strong leadership and management skills with the ability to motivate and inspire teams</li><li>
Excellent communication and presentation skills in both English and Arabic</li><li>
Proficiency in training methodologies and adult learning principles</li><li>
In-depth knowledge of housekeeping &amp; FO best practices and hospitality industry standards</li><li>
Demonstrated ability to design and implement effective training programs</li><li>
Strong analytical and problem-solving skills to assess training needs and measure outcomes</li><li>
Proficiency in Microsoft Office Suite and familiarity with training software and e-learning platforms</li><li>
Strong attention to detail and commitment to maintaining high standards of cleanliness and hygiene</li></ul><br>
<b>
Additional Information</b><p><br>
Ability to work well under pressure in a fast paced environment<br>
Excellent communication skills and a professional presentation<br>
Ability to work cohesively with fellow colleagues as part of a team<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Rooms Division Trainer

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><b><br>
Job Description</b><p><br>
Tamayyaz is seeking a professional and customer-focused Reception Supervisor to join our team in the historic city of AlUla, Saudi Arabia. As the Reception Supervisor, you will play a crucial role in ensuring exceptional guest experiences while leading and motivating our front desk team.</p><ul><li>
Oversee daily front desk operations, ensuring smooth check-ins, check-outs, and guest inquiries</li><li>
Lead, train, and mentor reception staff to maintain high standards of customer service</li><li>
Manage staff schedules, assignments, and performance evaluations</li><li>
Handle guest complaints and resolve issues promptly and professionally</li><li>
Coordinate with other departments to ensure seamless guest experiences</li><li>
Maintain accurate guest records and manage reservations using hotel management software</li><li>
Implement and uphold company policies and procedures</li><li>
Monitor and analyze front desk performance metrics to identify areas for improvement</li><li>
Assist in developing and implementing strategies to enhance guest satisfaction</li><li>
Ensure compliance with local regulations and safety standards</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
3-5 years of experience in hotel reception or front desk operations</li><li>
Proven supervisory experience in the hospitality industry</li><li>
Strong leadership and team management skills</li><li>
Excellent communication skills in both English and Arabic</li><li>
Proficiency in hotel management software and reservation systems</li><li>
Bachelor's degree in Hospitality Management or related field (preferred)</li><li>
First Aid certification (preferred)</li><li>
In-depth knowledge of Saudi Arabian hospitality standards and cultural norms</li><li>
Familiarity with AlUla's tourist attractions and local information</li><li>
Exceptional customer service skills with a focus on guest satisfaction</li><li>
Ability to work flexible hours, including nights, weekends, and holidays</li><li>
Strong problem-solving skills and attention to detail</li><li>
Adaptability to work in a fast-paced, dynamic environment</li></ul><br>
<b>
Additional Information</b><p><br>
experience is an asset<br>
Prior experience working with Opera or a related system<br>
Strong interpersonal and problem solving abilities<br>
Fluency in English, additional languages are a plus</p></div>

Reception Supervisor

Explore 25+ Assistant front office manager in Yanbu Saudi Arabia this October. Find roles across top companies and apply now to boost your career.