assistant front office manager

Hilton

<div>
 An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
 </li>
 <li>
 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
 </li>
 <li>
 Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Front Office within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Assistant Front Office Manager

<div>Assistant Front Office Manager
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. 
 
 
What will I be doing? 
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul>
What are we looking for? 
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Hyatt

<div>
 
 Responsibilities
 
 
 
 As the Assistant Front Office Manager, you&rsquo;ll be the lifeblood of our front office operations, ensuring everything in our bustling hotel runs smoothly. Your days will be filled with interesting challenges, from guiding our team, mastering inter-departmental communications, and ensuring staff accountability to responding swiftly and cheerfully to guest requests or complaints. Your main goal? Guarantee our guests' satisfaction every time.
 
 
 Role Highlights
 
 
 We always ensure absolute guest satisfaction because New Yorkers don't settle for anything less than the best!
 
 
 Keeping guest room inventory on point &mdash; In the city that never sleeps, neither do our guest rooms!
 
 
 Working hand-in-glove with our housekeeping department to keep our hotel as sparkling as Times Square.
 
 
 Resolving guest complaints with the efficiency of a New York minute, turning every challenge into a chance to wow our guests.
 
 
 Steer operations and cash handling through our policies and procedures, ensuring everything is shipped an shape and in line with the Big Apple's reputation for excellence!
 
 
 Playing a pivotal role in ensuring proper staffing levels to meet our customer service goals.
 
 
 
 Qualifications
 
 
 
 What will it take to nail this role? Well, a combination of diverse interaction skills, service-oriented style, and professional presentation. A front-office leadership experience of 1 or more years and familiarity with the hotel/hospitality industry will give you an edge. Proficiency in English, Microsoft Word, and Excel, combined with excellent organizational, interpersonal, and administrative skills, is necessary.
 
 
 Your strengths? High energy, like the city itself. Entrepreneurial spirit, like the Wall Street moguls. Motivational leadership, like a Broadway director, and exceptional customer service skills, like a seasoned New York concierge. And let's not forget effective communication &mdash; as crucial in our hotel as it is in the United Nations HQ down the road!
 
 
 
 Compensation
 
 
 
 We offer a competitive salary for the right candidate annually. What you earn will depend on your experience, education, and other factors. But remember, this isn't just about the paycheck. This is about being part of the thrilling NYC experience right in the heart of the action!
 
 
 So, are you ready to enter the exhilarating world of Hyatt Place Times Square? If New York City is the city of dreams, let's make yours come true. Apply today!
 
 
 This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
</div>

six senses

As Assistant Front Office Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
 
Wellness
 
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout my department and its strategic planning and development.
 
Sustainability
 
Sustainability is at the core of everything we do at Six Senses. As Assistant Front Office Manager, I will support all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic. I will support the Sustainability Guidelines as they relate to my department and set goals to improve my performance.
 
Out of the Ordinary
 
I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonizes with our brand values and create an appetite towards innovation and raise the bar. I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.
 
Operational Ownership
 
In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.
 
I will work strategically with Front Office Manager to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.
 
My scope of work includes: 
Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
 
Focus on the rejuvenation of my department.
 
Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
 
Assess and review Room amenities, services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
 
Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards.
 
Assist on leading a team of engaged and experienced hosts to provide the Six Senses exceptional standards of operation and service.
 
Responsible for an exceptional guest experience from arrival and departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
 
Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s needs are determined /met and oversee the overall smooth operation of guest arrivals and departures.
 
Have a thorough knowledge of all facilities and services offered by the property including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
 
Understand and act on the property's policy on guaranteed reservations and no-shows.
 
Process advance deposits on reservations.
 
Track future room availabilities on the basis of reservations.
 
Capable to determine room rates based on the selling tactics of the property.
 
Assist on management of the guest history and profile system in conjunction with the Reservations Manager.
 
Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
 
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
 
Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
 
Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.
 
Revise and control that my department’s budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
 
Prepare and submit legally required and confidential documentation related to my department.
 
Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.
 
Perform any additional duties given to me by the General Manager.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Marriott International

<div>The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.
What You Will Be Doing<ul><li>
Lead daily front office operations, including staff supervision and scheduling
</li><li>Train, coach, and develop front desk and guest service team members
</li><li>Oversee check ins, check outs, reservations, and billing accuracy
</li><li>Resolve escalated guest concerns and service issues professionally
</li><li>Ensure compliance with hotel policies, brand standards, and procedures
</li><li>Monitor financial processes such as cash handling and end of day reporting
</li><li>Communicate effectively with housekeeping, engineering, and leadership
</li><li>Support hiring, performance reviews, and team development
</li><li>Maintain a welcoming, efficient, and service focused front office environment</li></ul>
Why You Will Love It Here<ul><li>
 Leadership role with daily guest impact
</li><li>Opportunities for growth within hotel operations
</li><li>Supportive, team oriented environment</li></ul>
Ready to Join the Team If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you. Apply now.
EOE<h4 class="jobSectionHeader">
Qualifications</h4>
What Makes You You<ul><li>
Previous hotel front office leadership experience required
</li><li>Strong communication, leadership, and problem solving skills
</li><li>Organized, dependable, and detail oriented
</li><li>Comfortable using hotel systems, reporting tools, and front office processes
</li><li>Able to multitask and maintain professionalism under pressure
</li><li>Passionate about hospitality and creating excellent guest experiences</li></ul>
Flexible to work any shifts, including holidays and weekends.</div>
 
<div>You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.
The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.
What You Will Be Doing<ul><li>
Lead daily front office operations, including staff supervision and scheduling
</li><li>Train, coach, and develop front desk and guest service team members
</li><li>Oversee check ins, check outs, reservations, and billing accuracy
</li><li>Resolve escalated guest concerns and service issues professionally
</li><li>Ensure compliance with hotel policies, brand standards, and procedures
</li><li>Monitor financial processes such as cash handling and end of day reporting
</li><li>Communicate effectively with housekeeping, engineering, and leadership
</li><li>Support hiring, performance reviews, and team development
</li><li>Maintain a welcoming, efficient, and service focused front office environment</li></ul>
Why You Will Love It Here<ul><li>
 Leadership role with daily guest impact
</li><li>Opportunities for growth within hotel operations
</li><li>Supportive, team oriented environment</li></ul>
Ready to Join the Team If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you. Apply now.
EOE<h4 class="jobSectionHeader">
Qualifications</h4>
What Makes You You<ul><li>
Previous hotel front office leadership experience required
</li><li>Strong communication, leadership, and problem solving skills
</li><li>Organized, dependable, and detail oriented
</li><li>Comfortable using hotel systems, reporting tools, and front office processes
</li><li>Able to multitask and maintain professionalism under pressure
</li><li>Passionate about hospitality and creating excellent guest experiences</li></ul>
Flexible to work any shifts, including holidays and weekends.</div>

Accor

<div><div>Company Description</div> 
Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh&rsquo;s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting. 
Drawing from Pittsburgh&rsquo;s rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items that have the power to transform guests into regulars. Vibrant and inviting, the restaurant and bar offers a space that allows for an open, airy atmosphere with a modern framework incorporated with architectural elements.<div> 
Job Description</div><ul><li> 
Review daily reports, arrival, VIP, and groups to ensure proper execution of the details therein
</li><li>Work closely with Director, Front Office and revenue management to apply yield management principles and appropriately manage the inventory maximizing rooms revenue</li><li>
Execute concepts of &ldquo;the perfect arrival&rdquo;, following all company standards and measurements</li><li>
Focus the department on guest service initiatives and drive guest satisfaction score results</li><li>
Ensure the ALL loyalty program is executed to the highest level</li><li>
Participate in and conduct regular leadership and colleague briefings, as well as formal communication meetings</li><li>
Monitor established standards and procedures set out by the hotel and the department and ensure compliance</li><li>
Ensure colleague performance management principles are followed</li><li>
Consistently offers professional, engaging and friendly service
</li><li>Other duties as assigned</li></ul><div> 
Qualifications</div> 
Your Experience and Skills Include:
<ul><li>Minimum 1 year progressive Front Office operations experience, preferably management in a luxury property</li><li>
Computer knowledge and proficiency in PMS (Opera) and Microsoft Office
</li><li>College Degree in Hospitality an asset</li><li>
Excellent leadership, written/verbal communication and interpersonal skills</li><li>
Strong organizational skills with multitasking prioritization</li><li>
Fanatical guest service orientation
</li><li>Must have availability to work evenings, weekends and overnights. This position will be working multiple overnight shifts during the week.</li><li>
Extended periods of walking or standing. This position requires you to be standing on your feet for the entirety of your shift.</li></ul><div> 
Additional Information</div> 
What is in it for you:<ul><li>
Competitive salary and flexible benefit plans</li><li>
Generous PTO allowances</li><li>
Employee rates at Accor properties in NCA region</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like WATCH</li></ul>
Our Commitment to Diversity &amp; Inclusion
Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
All your information will be kept confidential according to EEO guidelines.</div>

NMC Health plc

<div><ul><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees .
</li><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.
</li><li>Ensure accurate updates on uploaded Physician schedules.
</li><li>Monitor scheduling to ensure best, effective use of Physician time.
</li><li>Ensure follow up appointments are booked and patients informed accordingly.
</li><li>Ensure optimal scheduling of appointments.
</li><li>Monitor patient feedback (Press Ganey) reports for trends in Front Office service delivery.
</li><li>Implement and support measures to increase participation rates of patients in Press Ganey surveys.
</li><li>Ensure the overall appearance of the Front Office area is in line with NMC quality and safety standards.
</li><li>Efficient accompaniment of patients to units in the absence of supporting employees.
</li><li>Outstanding and revenue reports are prepared and analysed.
</li><li>The system is updated accurately with payments received.
</li><li>Age analysis report is generated and daily follow up on outstanding amounts completed.
</li><li>Coordinate the requests and approval of payment arrangements and document accordingly.
</li><li>Ensure that challenging clients are dealt with in a professional and respectful manner.
</li><li>Effective implementation of policies and procedures.
</li><li>Monitor and manage accuracy of patient admission date.
</li><li>Clearly communicate expectations and ensure that roles and responsibilities are clear.
</li><li>Provides direction to direct reports by ensuring that everyone understands the strategy of the company and the supporting operational and clinical goals that needs to be met.
</li><li>Drives the motivation and engagement of people through creating a trusting environment where people are provided with the opportunities to try out new initiatives without feeling fearful.
</li><li>Treating people fairly consistently.
</li><li>Instils and drives desired NMC culture by living the values and the associated behaviours organisational values &ndash; setting the appropriate standards for behaviour.
</li><li>Consistently recognises the contribution and achievement of the team &ndash; being an advocate for the team
</li><li>Embraces diversity, listening without judgement to diverse and opposing points of view .
</li><li>Provide staff with the opportunities to grow and develop by encouraging self-learning, initiating training and development initiatives, coaching and on-the-job training.
</li><li>Adapt leadership style according to the specific situation.
</li><li>Produces a number of workable solutions that are effective when judged over time; considers the practical issues relating to implementing the preferred solution.
</li><li>Demonstrates an understanding of the interactions, interrelatedness and interdependence of information, patterns and events within the function/business unit and how it plays a part in the bigger system.
</li><li>Sets and continuously revises quality standards within and across departments/business unit in line with quality management principles.
</li><li>Monitors and maintains quality of functional/business unit systems, processes, resources, and outputs according to set internal and external quality standards and processes.
</li><li>Creates processes to ensure work is completed in a systematic and methodical way; proactively identifies and removes obstacles.
</li><li>Maintains consistent high levels of productivity within functional/business unit by ensuring appropriate resources, systems and processes are in place.
</li><li>Proactively drives results within own function/business unit.
</li><li>Displays high levels of self-discipline and reliability to achieve work outcomes.
</li><li>Remains aware of own behaviour and how it effects job performance and working relationships with others.
</li><li>Demonstrates an accurate awareness of own strengths and weaknesses and proactively works on self development.
</li><li>Displays high levels of self-discipline and reliability to achieve work outcomes.
</li><li>Demonstrates an ability to share and understand the feelings, needs, concerns, and/or emotional state of others (professional empathy).
</li><li>Establishes, builds, and sustain effective and trusting work relationships.
</li><li>Maintains appropriate levels of focus, professionalism, performance, and objectivity under considerable pressure or demanding situations.
</li><li>Demonstrates emotional stability and mature behaviour appropriate to the workplace even in circumstances of discord or duress
</li><li>Effectively manages current and potential conflicts between personal life and work demands.
</li><li>Remains positive in the face of adversity and assists others to recognise the positive aspects of difficult situations/obstacles, pressures and setbacks.
</li><li>Models a willingness to accept constructive feedback and makes changes where appropriate.
</li><li>Ensures that relevant resources and support systems to manage stress and setbacks are available and utilised.
</li><li>Sets clear, measurable objectives and action plans for function/business unit, in line with operational/organisational goals
</li><li>Develop and prioritises medium to long term plans for functional area / business units and anticipates potential difficulties
</li><li>Coordinates timelines and priorities within function / business unit to ensure that deadlines are met
</li><li>Identifies, assigns and manages resources to achieve functional / business unit objectives
</li><li>Uses existing timelines to monitor own and others&rsquo; progress against deadlines; maintaining an on-going awareness of obstacles that may hinder progress.
</li><li>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>To drive patient experience initiatives, monitoring patient feedback, addressing concerns promptly, and ensuring continuous improvement in service quality.</li></ul></div>
 <div><ul><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees .
</li><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.
</li><li>Ensure accurate updates on uploaded Physician schedules.
</li><li>Monitor scheduling to ensure best, effective use of Physician time.
</li><li>Ensure follow up appointments are booked and patients informed accordingly.
</li><li>Ensure optimal scheduling of appointments.
</li><li>Monitor patient feedback (Press Ganey) reports for trends in Front Office service delivery.
</li><li>Implement and support measures to increase participation rates of patients in Press Ganey surveys.
</li><li>Ensure the overall appearance of the Front Office area is in line with NMC quality and safety standards.
</li><li>Efficient accompaniment of patients to units in the absence of supporting employees.
</li><li>Outstanding and revenue reports are prepared and analysed.
</li><li>The system is updated accurately with payments received.
</li><li>Age analysis report is generated and daily follow up on outstanding amounts completed.
</li><li>Coordinate the requests and approval of payment arrangements and document accordingly.
</li><li>Ensure that challenging clients are dealt with in a professional and respectful manner.
</li><li>Effective implementation of policies and procedures.
</li><li>Monitor and manage accuracy of patient admission date.
</li><li>Clearly communicate expectations and ensure that roles and responsibilities are clear.
</li><li>Provides direction to direct reports by ensuring that everyone understands the strategy of the company and the supporting operational and clinical goals that needs to be met.
</li><li>Drives the motivation and engagement of people through creating a trusting environment where people are provided with the opportunities to try out new initiatives without feeling fearful.
</li><li>Treating people fairly consistently.
</li><li>Instils and drives desired NMC culture by living the values and the associated behaviours organisational values &ndash; setting the appropriate standards for behaviour.
</li><li>Consistently recognises the contribution and achievement of the team &ndash; being an advocate for the team
</li><li>Embraces diversity, listening without judgement to diverse and opposing points of view .
</li><li>Provide staff with the opportunities to grow and develop by encouraging self-learning, initiating training and development initiatives, coaching and on-the-job training.
</li><li>Adapt leadership style according to the specific situation.
</li><li>Produces a number of workable solutions that are effective when judged over time; considers the practical issues relating to implementing the preferred solution.
</li><li>Demonstrates an understanding of the interactions, interrelatedness and interdependence of information, patterns and events within the function/business unit and how it plays a part in the bigger system.
</li><li>Sets and continuously revises quality standards within and across departments/business unit in line with quality management principles.
</li><li>Monitors and maintains quality of functional/business unit systems, processes, resources, and outputs according to set internal and external quality standards and processes.
</li><li>Creates processes to ensure work is completed in a systematic and methodical way; proactively identifies and removes obstacles.
</li><li>Maintains consistent high levels of productivity within functional/business unit by ensuring appropriate resources, systems and processes are in place.
</li><li>Proactively drives results within own function/business unit.
</li><li>Displays high levels of self-discipline and reliability to achieve work outcomes.
</li><li>Remains aware of own behaviour and how it effects job performance and working relationships with others.
</li><li>Demonstrates an accurate awareness of own strengths and weaknesses and proactively works on self development.
</li><li>Displays high levels of self-discipline and reliability to achieve work outcomes.
</li><li>Demonstrates an ability to share and understand the feelings, needs, concerns, and/or emotional state of others (professional empathy).
</li><li>Establishes, builds, and sustain effective and trusting work relationships.
</li><li>Maintains appropriate levels of focus, professionalism, performance, and objectivity under considerable pressure or demanding situations.
</li><li>Demonstrates emotional stability and mature behaviour appropriate to the workplace even in circumstances of discord or duress
</li><li>Effectively manages current and potential conflicts between personal life and work demands.
</li><li>Remains positive in the face of adversity and assists others to recognise the positive aspects of difficult situations/obstacles, pressures and setbacks.
</li><li>Models a willingness to accept constructive feedback and makes changes where appropriate.
</li><li>Ensures that relevant resources and support systems to manage stress and setbacks are available and utilised.
</li><li>Sets clear, measurable objectives and action plans for function/business unit, in line with operational/organisational goals
</li><li>Develop and prioritises medium to long term plans for functional area / business units and anticipates potential difficulties
</li><li>Coordinates timelines and priorities within function / business unit to ensure that deadlines are met
</li><li>Identifies, assigns and manages resources to achieve functional / business unit objectives
</li><li>Uses existing timelines to monitor own and others&rsquo; progress against deadlines; maintaining an on-going awareness of obstacles that may hinder progress.
</li><li>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>To drive patient experience initiatives, monitoring patient feedback, addressing concerns promptly, and ensuring continuous improvement in service quality.</li></ul></div>
 <div><ul><li>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</li><li>At least 7 years&rsquo; experience in a healthcare environment
</li><li>At least 2 years&rsquo; experience in a management or supervisory position</li></ul></div>

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