assistant front office manager

Hilton

<div><p>Assistant Front Office Manager</p><p>
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul><b>
What are we looking for?</b><p><br>
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Assistant Front Office Manager

Mövenpick Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 <br/>
 <br/>
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 <br/>
 <br/>
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our team in M&ouml;venpick Waterpark Resort &amp; SPA Soma Bay. As a key member of our management team, you will play a crucial role in ensuring exceptional guest experiences and smooth front office operations.
  </li>
  <li>
   Oversee daily operations of Front Office, Concierge, functions
  </li>
  <li>
   Collaborate closely with the Housekeeping department to maintain high standards of cleanliness and guest satisfaction
  </li>
  <li>
   Implement and maintain service standards across all front office areas
  </li>
  <li>
   Develop strategies to maximize profitability while ensuring guest satisfaction
  </li>
  <li>
   Train, mentor, and supervise front office staff to deliver exceptional customer service
  </li>
  <li>
   Handle guest complaints and concerns promptly and professionally
  </li>
  <li>
   Assist in creating and implementing front office policies and procedures
  </li>
  <li>
   Monitor and analyze key performance indicators to improve efficiency and guest satisfaction
  </li>
  <li>
   Ensure compliance with all safety and security protocols
  </li>
  <li>
   Participate in regular management meetings and contribute to the overall success of the hotel
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications
 <br/>
 <br/>
 <ul>
  <li>
   Proven experience in front office management or a similar role in the hospitality industry
  </li>
  <li>
   Strong leadership and interpersonal skills with the ability to motivate and guide a team
  </li>
  <li>
   Excellent problem-solving abilities and a creative approach to enhancing guest experiences
  </li>
  <li>
   Understanding of housekeeping operations and their impact on front office efficiency
  </li>
  <li>
   Demonstrated ability to maintain and improve service standards
  </li>
  <li>
   Bachelor's degree in Hospitality Management or related field (preferred)
  </li>
  <li>
   Proficiency in hotel management software and property management systems
  </li>
  <li>
   Excellent communication skills, both verbal and written
  </li>
  <li>
   Detail-oriented with strong organizational and multitasking abilities
  </li>
  <li>
   Flexibility to work various shifts, including nights, weekends, and holidays
  </li>
  <li>
   Ability to remain calm and professional in high-pressure situations
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 <ul>
  <li>
   Good communication and customer contact skills
  </li>
  <li>
   Service oriented with an eye for details
  </li>
  <li>
   Ability to work effectively and contribute in a team
  </li>
  <li>
   Self-motivated and energetic
  </li>
  <li>
   Well-presented and professionally groomed at all times
  </li>
 </ul>
</div>


Mövenpick

<div><b>Company Description</b><p><br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.</p><p>
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p><p>
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.</p><b><br>
Job Description</b><br>
<ul><li>
We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our team in M&ouml;venpick Waterpark Resort &amp; SPA Soma Bay. As a key member of our management team, you will play a crucial role in ensuring exceptional guest experiences and smooth front office operations.</li><li>
Oversee daily operations of Front Office, Concierge, functions</li><li>
Collaborate closely with the Housekeeping department to maintain high standards of cleanliness and guest satisfaction</li><li>
Implement and maintain service standards across all front office areas</li><li>
Develop strategies to maximize profitability while ensuring guest satisfaction</li><li>
Train, mentor, and supervise front office staff to deliver exceptional customer service</li><li>
Handle guest complaints and concerns promptly and professionally</li><li>
Assist in creating and implementing front office policies and procedures</li><li>
Monitor and analyze key performance indicators to improve efficiency and guest satisfaction</li><li>
Ensure compliance with all safety and security protocols</li><li>
Participate in regular management meetings and contribute to the overall success of the hotel</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Proven experience in front office management or a similar role in the hospitality industry</li><li>
Strong leadership and interpersonal skills with the ability to motivate and guide a team</li><li>
Excellent problem-solving abilities and a creative approach to enhancing guest experiences</li><li>
Understanding of housekeeping operations and their impact on front office efficiency</li><li>
Demonstrated ability to maintain and improve service standards</li><li>
Bachelor's degree in Hospitality Management or related field (preferred)</li><li>
Proficiency in hotel management software and property management systems</li><li>
Excellent communication skills, both verbal and written</li><li>
Detail-oriented with strong organizational and multitasking abilities</li><li>
Flexibility to work various shifts, including nights, weekends, and holidays</li><li>
Ability to remain calm and professional in high-pressure situations</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Good communication and customer contact skills</li><li>
Service oriented with an eye for details</li><li>
Ability to work effectively and contribute in a team</li><li>
Self-motivated and energetic</li><li>
Well-presented and professionally groomed at all times</li></ul></div>

Accor

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;&ldquo;</p><b><br>
Job Description</b><p><br>
We are seeking a dedicated and customer-focused Assistant Front Office Manager to join our team at Tamayyaz in AlUla, Saudi Arabia. In this role, you will play a crucial part in ensuring exceptional guest experiences and smooth front office operations.</p><ul><li>
Assist in managing and coordinating front office activities, including reservations, check-ins, check-outs, and guest services</li><li>
Supervise and train front office staff to maintain high standards of customer service</li><li>
Collaborate with other departments to address guest inquiries, requests, and complaints promptly</li><li>
Oversee the preparation and accuracy of daily reports, schedules, and budgets</li><li>
Implement and maintain front office policies and procedures</li><li>
Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met</li><li>
Handle VIP guests personally, ensuring their needs are met and expectations are exceeded</li><li>
Manage and resolve complex guest issues and escalations</li><li>
Assist in developing and implementing strategies to improve guest satisfaction and operational efficiency</li><li>
Ensure compliance with hotel safety and security procedures</li><li>
Participate in revenue management initiatives and upselling opportunities</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Degree or Diploma in Hospitality Management preferred</li><li>
Minimum of 2 years of managerial experience in a similar front office position</li><li>
Fluency in English; additional language skills are a plus</li><li>
Excellent communication and interpersonal skills</li><li>
Strong leadership abilities with experience in team management and training</li><li>
Exceptional customer service orientation with a passion for creating memorable guest experiences</li><li>
Proficiency in hotel property management systems, preferably Micros-Opera</li><li>
Advanced problem-solving and decision-making skills</li><li>
Ability to multitask, prioritize, and work efficiently under pressure</li><li>
Detail-oriented with strong organizational and time management skills</li><li>
Computer proficiency in Microsoft Office suite (Word, Excel, PowerPoint)</li><li>
Knowledge of hotel operations, revenue management, and industry trends</li><li>
Experience with hotel loyalty programs is an advantage</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Basic first aid certification is preferred</li></ul><p></p><b><br>
Additional Information</b><p><br>
experience is an asset<br>
Prior experience working with Opera or a related system<br>
Strong interpersonal and problem solving abilities<br>
Fluency in English, additional languages are a plus</p></div>

Hanover Inn at Dartmouth College

<div>About Us:
<div>
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.</div><div></div><div><br>
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.</div><div></div><div><br>
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.</div><div></div><div><br>
Check out this video for more information on our great company!</div>
Location Description:
<div>
The Hanover Inn has a rich legacy of hospitality stretching all the way back to its humble beginning back in 1780 when the Inn first welcomed guests as a Tavern. Notable guests have included Presidents Monroe, Wilson, F.D.R., Eisenhower, Nixon, and Reagan. George Washington did not sleep at the inn but Booker T. Washington did. Entertainers have included Kirk Douglas, Ella Fitzgerald, Joan Baez, Art Linkletter, Mary Tyler Moore, Burt Bacharach, Duke Ellington, Lillian Gish and B.B. King. The list of writers includes F. Scott Fitzgerald, J.D. Salinger, Sinclair Lewis, Carl Sandburg, Robert Frost, and Dr. Seuss.</div>
Overview:
<div>
We are looking for a highly motivated, customer focused leader to join our Front Office team as the Assistant Front Office Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
<br>
<br>
If you have experience in hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to &ldquo;WOW&rdquo; people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.</div><div></div><div><br>
Your Role:</div><ul><li>
You will assist with oversight of the Front Office operations to lead the team in helping guests discover their &ldquo;Wanderlust&rdquo; experience</li><li>
You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit &amp; Loss reports.</li><li>
You will develop and mentor a team for the Front Desk Agents, Bell Staff, Concierge</li><li>
You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.</li><li>
You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.</li><li>
Participates in Revenue Optimization Committee (ROC) meetings.</li><li>
You will lead by example to ensure all guest interactions are handled in a professional manner.</li><li>
Provide exceptional customer service by being engaging and taking sincere interest</li><li>
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established</li><li>
Help to resolve problems and &ldquo;WOW&rdquo; guests through recovery when things aren&rsquo;t quite right</li><li>
Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day</li><li>
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information</li></ul></div>

Rixos

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><b><br>
Job Description</b><br>
<ul><li>
Assist the Front Office Manager in organization, implementation and planning matters in order to ensure that the department works flawlessly.</li><li>
In line with the hotel&rsquo;s policies and procedures, manage and audit the department, set targets, communicate these targets and ensure that employees adopt them.</li><li>
Enhance the image of Rixos Hotels and its standards and direct employees in this regard.</li><li>
Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.</li><li>
Follow-up the notes written in the Logbook.</li><li>
Assist the Front Office Manager in ensuring coordination with other departments.</li><li>
Ensure that guest services and c/in and c/out procedures are carried out in accordance with Rixos Hotel&rsquo;s standards and hospitality image and instruct employees accordingly.</li><li>
In cases where the Front Manager is not present at the facility, ensure that external correspondence is carried out flawlessly and without delay.</li><li>
Ensure that all guest and statistical records are kept in full and submitted to the Front Office Manager on time.</li><li>
Assist the Front Office Manager in the actions to be taken in line with the suggestions, complaints and criticism in the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report.</li><li>
Control the daily reports.</li><li>
Monitor the proper use of the cash advance and Master Keys and inform the Front Office Manager.</li><li>
Attend to the integration of new employees in the team.</li><li>
Prepare and monitor the weekly schedules for employees.</li><li>
Follow-up the VIP reservations and closely follow-up any special requests.</li><li>
Check the order and accuracy of the folio to be entered into the city ledger.</li><li>
In the absence of the Front Office Manager, check that the Front Office applications comply with administrative rules and legislation. Ensure that official documents comply with applicable rules.</li><li>
Pay attention to the appearance and hygiene of subordinates.</li><li>
Organize activities and events aimed at working techniques and building team spirit and motivation as well as deliver professional trainings.</li><li>
Define general distribution of tasks in the Front Office Department.</li><li>
Attend the internal communication meetings of the Front Office Department. In the absence of the Front Office Manager, organize and hold internal communication meetings.</li><li>
Monitor the performance of Front Office employees and make assessments at the end of the season and submit comments to the Front Office Manager.</li><li>
Be open to problems and suggestions from employees and assist the Front Office Manager in handling these and finding solutions.</li><li>
Share notes about the training needs of employees with the Front Office Manager and assist in the planning and delivery of trainings.</li><li>
Deliver the best services and encourage colleagues in this respect, in awareness of the role that the services offered to guests play in the sales and marketing of the facility.</li><li>
Monitor the daily occupancy rates and forecasts in order to contribute to maximizing the occupancy rate at the facility.</li><li>
Has knowledge of the region to assist in fully performing his/her job, knows the agencies and individuals that the hotel works with, deals closely with tour guides and continuously liaises with them.</li><li>
Work on the training of employees and, when necessary, take part in the training as a participant or trainer.</li><li>
Take part in the Emergency Response Teams.</li><li>
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>
To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>
To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.</li><li>
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>
Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li><b>
Education:</b> 4-year bachelor's degree</li><li><b>
Experience:</b> At least 5 years of related work experience following theoretical education.</li><li><b>
Foreign Language:</b> Sufficient level of English to communicate effectively with guests and employees.</li><li><b>
Courses and Training:</b> Prior attendance in seminars and trainings in the related.</li><li><b>
Computer Literacy:</b> MS Office applications, Front Office programs (Fidelio, Opera etc.).</li><li><b>
Skills:</b> Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Has excellent command of guest profiles. Trains his/her team on these and instructs them on how to address guests.</li></ul><br>
<b>
Additional Information</b><p><br>
Your team and working environment:<br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>
Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

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