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assistant housekeeping manager

assistant guest relation manager

Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25176825
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
 <br/>
 <br/>
 Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Education: High school diploma or G.E.D. equivalent.
 <br/>
 <br/>
 Related Work Experience: At least 1 year of related work experience.
 <br/>
 <br/>
 Supervisory Experience: At least 1 year of supervisory experience.
 <br/>
 <br/>
 License or Certification: None
 <br/>
 <br/>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
 <br/>
 <br/>
</div>


Assistant Guest Relation Manager

Inspire Management Training Center

<p>We are seeking an elegant, service-oriented <b>In-Villa Dining Assistant Manager (Female)</b> to join a prestigious luxury hotel group in Saudi Arabia. The ideal candidate will have proven experience in <b>luxury international hotel brands</b>, exceptional communication skills, and a passion for delivering personalized and discreet in-villa dining experiences to VIP guests.</p><p><b>Key Responsibilities:</b></p><ul><li>Oversee daily operations of the in-villa dining department, ensuring exceptional guest satisfaction and service standards.</li><li>Coordinate and supervise staff to deliver timely, efficient, and personalized dining experiences in guest villas.</li><li>Manage service logistics, including order accuracy, presentation, and delivery.</li><li>Collaborate with culinary, housekeeping, and guest relations teams to ensure seamless service.</li><li>Train and motivate team members to uphold five-star hospitality standards and attention to detail.</li><li>Handle guest requests, complaints, and special dining arrangements with professionalism and discretion.</li><li>Maintain proper hygiene, cleanliness, and safety standards in all service areas.</li><li>Monitor inventory, control costs, and ensure compliance with operational policies.</li><li>Support the In-Villa Dining Manager in administrative and operational duties.</li></ul><p><b>Qualifications, Experience, and Skills:</b></p><ul><li><b>Bachelor&rsquo;s degree or diploma in Hospitality Management or a related field.</b></li><li><b>Minimum 2-3 years of experience as an In-Villa Dining Assistant Manager or in a comparable role within luxury 5-star hotel properties.</b></li><li>Strong knowledge of F&amp;B service standards, fine dining etiquette, and guest relations.</li><li><b>Fluent in English and Russian are required. </b></li><li>Excellent leadership, interpersonal, and organizational skills.</li><li>Professional appearance, confident communication, and guest-focused mindset.</li><li>Ability to manage a multicultural team and handle high-pressure situations gracefully.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary and allowances</li><li>Food, accommodation, and transportation provided</li><li>Relocation assistance by the employer</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>Are you willing to relocate to Saudi Arabia for this role?</li></ul><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li> In-Villa Dining Assistant Manager: 3 years (Required)</li></ul><p>Language:</p><ul><li>Russian and English  (Required)</li></ul>

In-Villa Dining Assistant Manager (Female)

Hilton

<div><p>Assistant Housekeeping Manager at The Plaza Doha LXR hotels &amp; resorts</p><p>
An Assistant Housekeeping Manager will support all Housekeeping and Laundry operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As an Assistant Housekeeping Manager, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Housekeeping Manager will also be required to assist the Executive Housekeeper/Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul><li>
Assist with overseeing Housekeeping/Laundry operations</li><li>
Operate within departmental budgets through effective stock and cost controls and well managed schedules</li><li>
Support departmental targets and objectives, work schedules, budgets, and policies and procedures</li><li>
Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards</li><li>
Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper</li><li>
Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security</li><li>
Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work</li><li>
Ensure team members have an up-to-date knowledge of all room categories and amenities</li><li>
Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers</li><li>
Ensure staffing levels cover business demands</li><li>
Ensure ongoing training to support the Executive Housekeeper</li><li>
Ensure communication meetings are conducted</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Support managing, training and developing the team</li><li>
Deputise in absence of the Executive Housekeeper</li><li>
Provide excellent guest service</li><li>
Assist other departments wherever necessary</li></ul><p><b>
What are we looking for?</b><br>
</p><p>An Assistant Housekeeping Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity</li><li>
A high school certificate or equivalent</li><li>
High level of commercial awareness and cost control capabilities</li><li>
Proficiency, at a basic level, with computers and computer programs, including Microsoft Office</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Committed to delivering high levels of customer service</li><li>
Ability to work under pressure</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a range of different work situations</li><li>
Knowledge of Workplace, Health, Safety and Hygiene is essential</li><li>
Strong communication skills</li><li>
A passion for delivering exceptional levels of guest service</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Familiar with Property Management Systems</li><li>
Experience managing a department and Profit and Loss account</li><li>
High level of IT proficiency</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Assistant Housekeeping Manager at The Plaza Doha LXR hotels & resorts

Management Solutions International (MSI)

<p></p><div><div><div><div><div><div><div><div><div>Location</div></div>
<div><div>Doha, Qatar</div></div>
</div></div></div><div></div><div><div><div><div><div>Experience</div></div>
<div><div>5-10</div></div>
</div></div></div><div></div><div><div><div><div><div>Job Type</div></div>
<div><div>Recruitment</div></div></div></div></div></div></div></div></div>
<br><div><div><div>Job Description
</div></div><div><h1 class="jobSectionHeader"><b>Job Description</b></h1>
<div><b>Assistant Manager &ndash; Guest Relations &amp; Quality Assurance</b></div>
<p><b>Department:</b> PR / Reception<br>
<b>Reports to:</b> Director of Operations</p>
<div><b>Job Purpose</b></div>
<p>The Assistant Manager &ndash; Guest Relations &amp; Quality Assurance plays a key role in delivering a distinctive and unparalleled service experience. The position emphasizes inspiring leadership, fostering a positive work culture, and implementing service quality systems that enhance member and guest satisfaction. The role ensures efficient departmental operations, continuous staff development, and consistent adherence to the Club&rsquo;s standards, values, and vision.</p>
<div><b>Key Duties &amp; Responsibilities</b></div>
<div><b>1. Leadership &amp; Team Management</b></div>
<ul><li><p>Provide inspirational leadership with a clear vision to ensure delivery of the Club&rsquo;s brand values and service standards.</p>
</li><li><p>Act as a role model reflecting the Club&rsquo;s mission, culture, and values.</p>
</li><li><p>Conduct staff briefings, training programs, performance evaluations, and ongoing coaching.</p>
</li><li><p>Serve as the first point of contact for Guest Relations employees, offering guidance, motivation, and support.</p>
</li><li><p>Maintain high grooming and professional standards within the team.</p>
</li></ul><div><b>2. Guest Service &amp; Experience Enhancement</b></div>
<ul><li><p>Maintain thorough knowledge of all Club products, services, promotions, and policies.</p>
</li><li><p>Address guest/member requirements, concerns, and complaints promptly, ensuring timely resolutions and accurate documentation.</p>
</li><li><p>Gather guest feedback through multiple channels, analyze trends, and recommend service improvements.</p>
</li><li><p>Work collaboratively with department heads to identify root causes of issues and enhance guest satisfaction.</p>
</li></ul><div><b>3. Operational Excellence &amp; Quality Assurance</b></div>
<ul><li><p>Draft, implement, and update Standard Operating Procedures (SOPs) to improve departmental efficiency.</p>
</li><li><p>Support internal and external audits, ensuring compliance with ISO and Supreme Committee standards.</p>
</li><li><p>Document all special offers, discounts, and concessions with required approvals and communicate them appropriately.</p>
</li><li><p>Maintain accurate guest/member records, track membership expiries, and promote renewals.</p>
</li></ul><div><b>4. Performance Monitoring &amp; Reporting</b></div>
<ul><li><p>Prepare weekly progress updates and periodic reports as required.</p>
</li><li><p>Ensure accurate documentation of guest concerns, service glitches, and their resolutions.</p>
</li><li><p>Analyze service quality data and present findings to management.</p>
</li></ul><div><b>5. Budgeting &amp; Revenue Optimization</b></div>
<ul><li><p>Prepare and manage the annual manning, capex, and opex budgets.</p>
</li><li><p>Support revenue generation by implementing incentive programs and service campaigns.</p>
</li><li><p>Develop guest relations initiatives, promotions, and marketing collateral to increase member engagement and revenue.</p>
</li></ul><div><b>6. Cross-Department Coordination</b></div>
<ul><li><p>Work closely with the HR department on staffing, development, and welfare initiatives.</p>
</li><li><p>Build and maintain positive PR with existing members, guests, and clients.</p>
</li><li><p>Support teamwork across departments to ensure smooth operational flow.</p>
</li></ul><div><b>Qualifications</b></div>
<ul><li><p>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, or related field.</p>
</li><li><p>Minimum 5 years&rsquo; experience in the hospitality industry, with proven background in Guest Relations and Quality Assurance.</p>
</li><li><p>Experience leading, training, and supervising teams in a service-oriented environment.</p></li></ul></div></div><p></p>

Assistant Manager – Guest Relations & Quality Assurance

Park Hyatt Doha

<div><div><p>Summary</p><div><p>
Nestled in the heart of Msheireb Downtown Doha, Park Hyatt Doha is a sophisticated sanctuary offering understated luxury and exceptional service. As part of the globally renowned Hyatt brand, we are committed to delivering personalized experiences that reflect the warmth of Qatari culture and the excellence of international hospitality. Park Hyatt Doha is currently seeking a dedicated and dynamic hospitality professional to join Sora, our signature Japanese restaurant, as Assistant Manager.</p><p>
In this role, you will support the Restaurant Manager in overseeing daily operations, ensuring smooth service, maintaining high guest satisfaction, and guiding the team to deliver an authentic Japanese dining experience. You will assist with staff supervision, guest engagement, service standards, and overall restaurant performance.</p></div></div><div><p>
Qualifications</p><div><ul><li><p>
Bachelor&rsquo;s degree in Hospitality Management or a related field preferred.</p></li><li><p>
Minimum 2&ndash;3 years of experience in a supervisory or assistant managerial role in a fine-dining or Japanese restaurant.</p></li><li><p>
Strong understanding of Japanese cuisine, culture, and dining etiquette.</p></li><li><p>
Excellent leadership, communication, and interpersonal skills.</p></li><li><p>
Ability to work in a fast-paced environment while maintaining high service standards.</p></li><li><p>
Strong problem-solving skills with a focus on guest satisfaction and operational excellence.</p></li><li><p>
Experience working in a luxury hospitality environment is an advantage.</p></li><li><p>
Proficiency in English is required; knowledge of Japanese is an added benefit.</p></li></ul><p>
If you&rsquo;re ready to take your career to new heights and be part of something truly special, we want to hear from you! Join us at Park Hyatt Doha &ndash; where luxury meets opportunity.</p><p>
Apply today and start your journey with us!<br>
________________________________________<br>
<i>Park Hyatt Doha is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</i></p></div></div></div>

ASSISTANT MANAGER - JAPANESE RESTAURANT

<p><b>The Assistant Manager &ndash; Guest Relations</b> plays a key role in enhancing member and guest experiences by applying modern hospitality practices and ensuring exceptional service interactions. The position emphasizes team leadership, operational excellence, employee development, and fostering a supportive and engaging environment for both guests and staff.</p><p><b>Key Responsibilities</b></p><ul><li>Provide motivating leadership to ensure team members embody the Club&rsquo;s brand values and consistently deliver outstanding service to members and guests.</li><li>Lead daily staff briefings, coordinate training initiatives, assess performance, and serve as the primary support resource for the Guest Relations team.</li><li>Maintain current knowledge of Club facilities, updates, promotions, pricing, and policies to assist members, visitors, and clients effectively.</li><li>Enhance staff productivity through efficient scheduling, coaching, mentoring, and resource planning.</li><li>Address guest inquiries, concerns, and complaints; ensure timely resolution, proper documentation, and appropriate follow-up for complete satisfaction.</li><li>Strengthen interdepartmental cooperation by supporting teams in meeting operational priorities and shared goals.</li><li>Develop, review, and refine Standard Operating Procedures (SOPs) to ensure consistency, accuracy, and efficiency across departmental activities.</li><li>Collect and evaluate guest and member feedback from various channels to identify insights that improve services and Club offerings.</li><li>Prepare management reports, perform root-cause analyses of issues, and collaborate with department heads to implement corrective and improvement measures.</li><li>Coordinate special discounts or concessions with the Finance Manager, obtain approvals from the Director of Operations, and ensure proper documentation before communicating to relevant teams.</li><li>Maintain accurate membership records, monitor renewals, assist with renewal initiatives, and promote incentive programs to support revenue growth.</li><li>Build and maintain strong public relations with members, guests, and external clients.</li><li>Deliver regular training sessions to operational teams with an emphasis on service quality and guest satisfaction.</li><li>Ensure all team members adhere to grooming and appearance standards.</li><li>Participate in audits, support compliance processes, and execute recommended corrective actions.</li><li>Contribute to annual manpower planning, budget preparation (CAPEX &amp; OPEX), and achievement of departmental KPIs.</li><li>Support management of the Guest Relations departmental budget, assist with promotional initiatives, and participate in marketing activities to enhance visibility and revenue.</li><li>Collaborate with HR on employee matters, promote teamwork, and engage staff in welfare and team-building activities.</li><li>Provide weekly progress summaries and periodic updates to senior management.</li><li>Ensure compliance with internal and external audit frameworks, including ISO standards and Supreme Committee guidelines.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, or a related field.</li><li>Previous experience in Guest Relations, Quality Assurance, or similar hospitality functions, with strong supervisory and leadership capabilities.</li><li>Minimum of 5 years of experience in the hospitality sector, demonstrating the ability to guide, train, and motivate teams toward high service excellence.</li><li>Strong understanding of guest experience principles, quality measurement tools, and effective complaint-resolution techniques.</li></ul><p><b>Skills Required</b></p><ul><li>Strong team player with excellent cross-department collaboration skills.</li><li>Analytical mindset with strong problem-solving abilities.</li><li>Confident and professional presence when interacting with members, guests, and clients.</li><li>Ability to draft and respond to correspondence professionally and independently.</li><li>Strong customer service orientation.</li><li>Excellent written and verbal communication skills.</li><li>Ability to gather, interpret, and present data effectively.</li><li>High level of initiative with a proactive approach.</li><li>Flexibility to work evenings, weekends, and holidays as required by operations.</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>How many years of experience do you have as an Assistant Manager &ndash; Guest Relations in luxury hotel brands?</li><li>Do you have a bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field?</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Assistant Guest Relations Manager (Luxury Hotel Industry)

Park Hyatt

<div>
 <strong>
  Organization- Park Hyatt Doha
  <br/>
  <br/>
 </strong>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 Park Hyatt Doha is seeking a dynamic and passionate Assistant Manager &ndash; Front Office (Arabic Speaker) to join our dedicated team. If you are an enthusiastic professional with a strong commitment to delivering personalized luxury service, we would love to hear from you.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee daily operations of the Front Office to ensure smooth and efficient service.
  </li>
  <li>
   Supervise, train, and support the front office team to deliver exceptional guest experiences.
  </li>
  <li>
   Handle guest requests, feedback, and complaints in a professional and timely manner.
  </li>
  <li>
   Coordinate with other departments to ensure seamless guest service.
  </li>
  <li>
   Monitor room availability, reservations, and financial transactions at the front desk.
  </li>
  <li>
   Ensure compliance with hotel policies, procedures, and brand standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Hospitality Management or related field.
  </li>
  <li>
   Minimum 2&ndash;3 years of experience in Front Office operations, with at least 1 year in a supervisory/assistant managerial role.
  </li>
  <li>
   Previous luxury hotel experience preferred.
  </li>
  <li>
   Strong leadership, organizational, and interpersonal skills.
  </li>
  <li>
   Excellent communication in English and Arabic (other languages are an advantage).
  </li>
  <li>
   Proficiency in Opera or similar Property Management Systems.
  </li>
  <li>
   Ability to work under pressure and maintain a professional demeanor.
   <br/>
   <br/>
  </li>
 </ul>
 If you&rsquo;re ready to take your career to new heights and be part of something truly special, we want to hear from you! Join us at Park Hyatt Doha &ndash; where luxury meets opportunity.
 <br/>
 <br/>
 Apply today and start your journey with us!
 <br/>
 <br/>
 ________________________________________
 <br/>
 <br/>
 <em>
  Park Hyatt Doha is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 </em>
</div>


Assistant Manager - Front Office (Arabic Speaker)

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