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assistant guest relations manager

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
 <br/>
 <br/>
 <ul>
  <li>
   Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
  </li>
  <li>
   Support the Front desk team in coordinating guest services and activities
  </li>
  <li>
   Oversee check-in and check-out processes, ensuring smooth and efficient operations
  </li>
  <li>
   Collaborate with other departments to fulfill guest needs and resolve issues
  </li>
  <li>
   Train and mentor guest relations staff to maintain high service standards
  </li>
  <li>
   Assist in creating and implementing guest satisfaction initiatives
  </li>
  <li>
   Monitor and analyze guest feedback to identify areas for improvement
  </li>
  <li>
   Participate in special events and VIP guest arrangements
  </li>
  <li>
   Ensure compliance with hotel policies and local regulations
  </li>
  <li>
   Assist in managing the guest relations budget and resources
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College diploma in hotel management or related field
  </li>
  <li>
   Previous experience in Front Office or Guest Services
  </li>
  <li>
   Good Communication skills
  </li>
  <li>
   Experience with Front Office Systems
  </li>
  <li>
   Good English skills, both written and spoken and Russian is a plus
  </li>
 </ul>
</div>


Assistant Guest Relations Manager

Inspire Management Training Center

<p>We are seeking an elegant, service-oriented <b>In-Villa Dining Assistant Manager (Female)</b> to join a prestigious luxury hotel group in Saudi Arabia. The ideal candidate will have proven experience in <b>luxury international hotel brands</b>, exceptional communication skills, and a passion for delivering personalized and discreet in-villa dining experiences to VIP guests.</p><p><b>Key Responsibilities:</b></p><ul><li>Oversee daily operations of the in-villa dining department, ensuring exceptional guest satisfaction and service standards.</li><li>Coordinate and supervise staff to deliver timely, efficient, and personalized dining experiences in guest villas.</li><li>Manage service logistics, including order accuracy, presentation, and delivery.</li><li>Collaborate with culinary, housekeeping, and guest relations teams to ensure seamless service.</li><li>Train and motivate team members to uphold five-star hospitality standards and attention to detail.</li><li>Handle guest requests, complaints, and special dining arrangements with professionalism and discretion.</li><li>Maintain proper hygiene, cleanliness, and safety standards in all service areas.</li><li>Monitor inventory, control costs, and ensure compliance with operational policies.</li><li>Support the In-Villa Dining Manager in administrative and operational duties.</li></ul><p><b>Qualifications, Experience, and Skills:</b></p><ul><li><b>Bachelor&rsquo;s degree or diploma in Hospitality Management or a related field.</b></li><li><b>Minimum 2-3 years of experience as an In-Villa Dining Assistant Manager or in a comparable role within luxury 5-star hotel properties.</b></li><li>Strong knowledge of F&amp;B service standards, fine dining etiquette, and guest relations.</li><li><b>Fluent in English and Russian are required. </b></li><li>Excellent leadership, interpersonal, and organizational skills.</li><li>Professional appearance, confident communication, and guest-focused mindset.</li><li>Ability to manage a multicultural team and handle high-pressure situations gracefully.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary and allowances</li><li>Food, accommodation, and transportation provided</li><li>Relocation assistance by the employer</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>Are you willing to relocate to Saudi Arabia for this role?</li></ul><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li> In-Villa Dining Assistant Manager: 3 years (Required)</li></ul><p>Language:</p><ul><li>Russian and English  (Required)</li></ul>

In-Villa Dining Assistant Manager (Female)

Andaz

<div><div><p>Summary</p><div><p>
Duties and responsibilities related to the Spa Manager role:</p><ul><li>
Develop and implement the overall spa strategy, including its service menu, pricing, and wellness concepts, to align with the hotel's luxury positioning.</li><li>
Prepare and manage the annual spa <b>budget</b>, closely monitoring revenues, labor costs, and operational expenses to maximize <b>profitability</b>.</li><li>
Lead, recruit, train, and manage the performance of the entire spa team, including therapists, receptionists, and attendants, to ensure exceptional service.</li><li>
Drive spa revenue by developing and executing marketing promotions, managing guest memberships, and motivating the team to achieve <b>retail sales targets</b>.</li><li>
Oversee all daily operations, ensuring the spa's ambiance, cleanliness, and service standards are impeccably maintained at all times.</li><li>
Manage guest relations, personally handling any escalated feedback or complaints to ensure guest satisfaction and loyalty.</li><li>
Control all spa inventory, from professional treatment products to retail items, managing stock levels, placing orders, and conducting regular audits.</li><li>
Ensure the spa is in full compliance with all local health, safety, and licensing regulations.</li><li>
Stay current with <b>industry trends</b>, introducing new treatments, wellness technologies, and products to keep the spa competitive.</li></ul></div></div><div><p>
Qualifications</p><div><ul><li>
Ideally with a University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management.</li><li>
Minimum 2 years work experience as Assistant Spa Manager.</li><li>
Aesthetic qualification in treatments and training will be of great advantage</li></ul></div></div></div>

SPA MANAGER

Wyndham Hotels & Resorts EMEA

<div>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 The Housekeeping Manager, reporting directly to Executive Housekeeper, is responsible for the hotel&rsquo;s commercial, quality and people performance in Housekeeping department. The incumbent will combine strategic thought and planning which will enhance the growth and profitability of the department.
 <br/>
 <br/>
 The Housekeeping Manager will ensure to deliver the following business objectives subject to the budget and annual targets: departmental cost, guest satisfaction score (OSAT), quality audit score (QA), employee engagement and departmental Health &amp; Safety audit compliance.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensures the highest possible standard of cleanliness and standards of all guest rooms and public areas.
  </li>
  <li>
   Ensured 100% compliance with brand standards.
  </li>
  <li>
   Managing the payroll, linen and other departmental costs in accordance of business demand and departmental budget.
  </li>
  <li>
   Carries out monthly linen inventory.
  </li>
  <li>
   Continuously evolve / improve departmental SOPs and productivity of the department.
  </li>
  <li>
   Schedule&rsquo;s routine inspections of all housekeeping areas (rooms and public) by/with the Housekeeping Supervisors to ensure that the furnishing, facilities and equipment are clean and in good repair.
  </li>
  <li>
   Supervises outside contractors to ensure contractual compliance.
  </li>
  <li>
   Ensures service standards are consistently reviewed and monitored, and in compliance with Wyndham brand standards and 3rd party inspection standards.
  </li>
  <li>
   Ensures departmental health and safety compliance.
  </li>
  <li>
   Maintains appropriate standards for dress, hygiene, uniforms, appearance, and conduct of housekeeping team members.
  </li>
  <li>
   Is responsible for all flower arrangements placed in the public areas and rooms.
  </li>
  <li>
   Ensures that all daily VIP rooms, special request rooms long stay guest for arrivals are inspected personally.
  </li>
  <li>
   Implementing assigned task during emergencies such as fire, power failure and natural disaster.
  </li>
  <li>
   Liaises with the hotels contracted company for pest control to ensure that an effective program is instituted and supervised.
  </li>
  <li>
   Ensure all guests and internal stakeholders receive prompt and courteous service.
  </li>
  <li>
   Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.
  </li>
  <li>
   Manages spring cleaning schedules and follow up on all machinery linked to Housekeeping/Laundry.
  </li>
  <li>
   Makes recommendations regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.
  </li>
  <li>
   Informs other departments of the housekeeping matters that concern them, particularly the Engineering, Front Office, and the Food and Beverage Department. Maintains open channels of communication with other Department Heads and the Operations Manager/Director of Operations/ Executive Assistant Manager/General Manager.
  </li>
  <li>
   Responsible for effective People leadership of the housekeeping team, involving recruitment and onboarding of new team members, driving team member engagement, coaching, training, continuous performance management (regular 1:1 conversations), and managing employee relations in conjunction with HR.
  </li>
  <li>
   To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
  </li>
  <li>
   Acting as a role model for the Count On me Service culture.
   <br/>
   <br/>
  </li>
 </ul>
 It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
 <br/>
 <br/>
 <strong>
  KEY COMPETENCIES
  <br/>
  <br/>
 </strong>
 Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
 <br/>
 <br/>
 <ul>
  <li>
   Excellent communication
  </li>
  <li>
   Operations Management
  </li>
  <li>
   Leadership
  </li>
  <li>
   Business Acumen
  </li>
  <li>
   Exceptional service delivery
  </li>
  <li>
   Attention to detail
  </li>
  <li>
   Planning &amp; organisation
  </li>
  <li>
   Teamwork
  </li>
  <li>
   Ability to work in a multi-tasking and multi-cultural environment
  </li>
  <li>
   Self-motivation
  </li>
  <li>
   Flexibility
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  BACKGROUND
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 1.5 years&rsquo; experience as an Assistant Housekeeper Manager/ Executive Housekeeper within a similar-sized hotel
  </li>
  <li>
   Experience from a international hotel brand is an advantage
  </li>
  <li>
   Proficiency in Opera Cloud
  </li>
  <li>
   Language requirement:&hellip;&hellip;..(Basic / conversational / professional / native)
  </li>
  <li>
   Eligibility to work in &hellip;&hellip;&hellip;&hellip;&hellip;(Country) (Unless visa sponsorship is offered)
  </li>
  <li>
   Diploma or vocational training in hospitality is an advantage
  </li>
 </ul>
</div>


Housekeeping Manager

ANdAZ

<div>
 <strong>
  Organization- Andaz Doha
  <br/>
  <br/>
 </strong>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 <strong>
  Duties and responsibilities related to the Assistant Housekeeping Manager role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Leading and managing the housekeeping department to uphold exceptional standards of cleanliness, organization, and guest satisfaction and feedback
  </li>
  <li>
   Develop and implement cleaning schedules, procedures, and standards to maintain high levels of cleanliness and hygiene throughout the property
  </li>
  <li>
   Monitor and manage inventory of cleaning supplies, linens, and amenities to ensure adequate stock levels
  </li>
  <li>
   Train, coach and mentor the housekeeping team to ensure adherence to cleaning protocols and brand standards
  </li>
  <li>
   Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and compliance
  </li>
  <li>
   Collaborate with other departments, including front office and engineering, to ensure seamless guest experiences
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Preferably female candidate
  </li>
  <li>
   Ideally with a university degree or diploma in Hospitality or Tourism management
  </li>
  <li>
   Minimum 2 years work experience as Housekeeping Manager, or Assistant Housekeeping Manager in larger operation
  </li>
  <li>
   Good problem solving, administrative and interpersonal skills are a must
  </li>
 </ul>
</div>


Assistant Housekeeping Manager

Mandarin Oriental

<div>
 Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.
 <br/>
 <br/>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 <br/>
 <br/>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 <br/>
 <br/>
 Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
 <br/>
 <br/>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest&rsquo;s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.
 <br/>
 <br/>
 <strong>
  As Guest Relations Agent, you will be responsible for the following duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met
  </li>
  <li>
   Help the Guest Relations Management Team to meet and greet guests
  </li>
  <li>
   Prepare the Daily Communication Form
  </li>
  <li>
   Handle amenity requests and other guest relations programmes
  </li>
  <li>
   Run and Participate in the VIPs meeting
  </li>
  <li>
   Assists the Front Office during need periods
  </li>
  <li>
   Handles guests&rsquo; complaints
  </li>
  <li>
   Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&amp;B departments
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  As Guest Relations Agent, we expect from you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 2 year of experience working in a 5-star hotel environment
  </li>
  <li>
   A minimum of 1 years of Front Office experience
  </li>
  <li>
   Previous experience working in the Middle East Region is an advantage
  </li>
  <li>
   Strong commands of Microsoft Office products
  </li>
  <li>
   Effective verbal and written communication skills in English. Arabic is an advantage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our commitment to you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  </li>
  <li>
   MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  </li>
  <li>
   Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  </li>
  <li>
   Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  </li>
  <li>
   A competitive salary and benefits packages
  </li>
  <li>
   Transportation and Housing provided
  </li>
  <li>
   Relocation and Vacation Tickets
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We&rsquo;re Fans. Are you?
 </strong>
</div>


Guest Relations Agent

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Assistant Restaurant Manager
</div></div><div><div>Ref #
</div><div>228190
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 18-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p><p></p><p>
The Assistant Restaurant Manager is responsible for supporting the Line Manager in daily operations to ensure guests' satisfaction and be the righthand person for a smooth business run.</p><p></p><ul><li> Maintain a consistent level of service standard by tracking and communicating daily operations performance to the Line Manager to ensure a successful customer experience.</li><li> Ensure that Qatar Airways and FSCC policies are implemented and maintained to meet requirements and standards.</li><li> Assist the Line Manager in managing all day-to-day operations by preparing the scheduling of staff, and their training calendar, stock inventory control, and customer service to promote profitability.</li><li> Ensure that information relating to Qatar Airways, Qatar Duty Free and its Food &amp; Beverage operation is disseminated to the entire restaurant staff through effective daily briefing.</li><li> Analyze weekly results and plot them on the monthly sales report in order for the Restaurant Manager to identify and suggest area of improvements.</li><li> Assist the Line Manager by preparing the upselling plan and by driving the team to achieve it to increase the average spent per cover.</li><li> Support the Line Manager on initiating and completing all people management procedures by conduct the probation review, face to face meeting and providing the team with constructive feedbacks.</li><li> Set standards in service and guest relations and ensure guest feedback is communicated effectively and efficiently to the Line Manager in order to take appropriate actions.</li><li> Set up team roaster and plan overtime and holidays shifts to make sure that the outlet is adequately staffed.</li><li> Perform other department duties related to his / her position as directed by the Head of the Department</li></ul><p></p><p><b><br>
Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.</p><p>
Join us as we dare to achieve what&rsquo;s never been done before.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><p>
The successful candidate will have the following:</p><ul><li> Bachelor&rsquo;s Degree or Equivalent</li><li> Minimum 3 years of job-related experience</li><li> Working experience in fast paced multi units environments</li><li> Experienced in HACCP and quality assurance implementation or Related Training</li><li> Worked with a major internationally recognized hotel or Commercial Brand (preferably 5 star restaurant)</li></ul><p>
Job Specific Skills:</p><ul><li> Operational expertise : Building understanding in restaurant and hospitality operations, including culinary expertise.</li><li> Service Excellence and guest management : Competent in meeting and exceeding guests expectations and improving and maintaining the overall service excellence standards.</li><li> Commercial &amp; Financial acumens : Building understanding in restaurant financial and commercial fundamentals to maximize revenue and drive financial KPIs.</li><li> Food Safety &amp; Hygiene Standards : Competent in Food Safety Hygiene regulations &amp; protocols in the restaurant and kitchen operations.</li></ul><p></p><p><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.</p><p>
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228190</div></div></div></div></div></div></div></div>

Assistant Restaurant Manager

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