assistant guest services manager

Hilton

<div><p>Assistant Room Service Manager / Supervisor</p><p>
Assistant Room Service Manager is responsible for managing room service operations to deliver an excellent Guest and Member experience while training staff, optimising sales, and controlling costs.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As Assistant Room Service Manager, you will be responsible for managing room service operations to deliver an excellent Guest and Member experience. Assistant Room Service Manager will also be required to manage, train, and develop team members and optimise sales and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul><li>
Provide effective leadership to the Room Service teams to ensure targets are met and exceeded both for the hotel and individual development</li><li>
Ensure compliance of brand standards</li><li>
Evaluate guest satisfaction levels with a focus on continuous improvement</li><li>
Aware of trends and propose ideas to build the range and quality of Food and Beverage</li><li>
Optimise sales and contain costs, identifying any areas for action</li><li>
Set achievable budgets and other short- and long-term functional goals</li><li>
Maintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars</li><li>
Maintain strong internal control environment and compliance to hotel/company policies and procedures</li></ul><p><b>
What are we looking for?</b><br>
</p><p>Assistant Room Service Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Previous experience in a similar role</li><li>
Effective management skills</li><li>
Negotiation and influencing skills</li><li>
Positive attitude</li><li>
Excellent communication skills</li><li>
Ability to work under pressure</li><li>
Good grooming standards</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience within the hospitality industry</li><li>
Previous experience managing payroll, budgets and forecasting</li><li>
Commercial and industry knowledge</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Assistant Room Service Manager / Supervisor

<div>
 Assistant Room Service Manager is responsible for managing room service operations to deliver an excellent Guest and Member experience while training staff, optimising sales, and controlling costs.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As Assistant Room Service Manager, you will be responsible for managing room service operations to deliver an excellent Guest and Member experience. Assistant Room Service Manager will also be required to manage, train, and develop team members and optimise sales and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Provide effective leadership to the Room Service teams to ensure targets are met and exceeded both for the hotel and individual development
  </li>
  <li>
   Ensure compliance of brand standards
  </li>
  <li>
   Evaluate guest satisfaction levels with a focus on continuous improvement
  </li>
  <li>
   Aware of trends and propose ideas to build the range and quality of Food and Beverage
  </li>
  <li>
   Optimise sales and contain costs, identifying any areas for action
  </li>
  <li>
   Set achievable budgets and other short- and long-term functional goals
  </li>
  <li>
   Maintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars
  </li>
  <li>
   Maintain strong internal control environment and compliance to hotel/company policies and procedures
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Assistant Room Service Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in a similar role
  </li>
  <li>
   Effective management skills
  </li>
  <li>
   Negotiation and influencing skills
  </li>
  <li>
   Positive attitude
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Ability to work under pressure
  </li>
  <li>
   Good grooming standards
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience within the hospitality industry
  </li>
  <li>
   Previous experience managing payroll, budgets and forecasting
  </li>
  <li>
   Commercial and industry knowledge
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Kuwait Resort
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Room Service
</div>


Aramark

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div><div><p>
The Guest Services Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, smooth check-in/check-out processes, and efficient communication between guests and hotel departments. This role requires a dynamic leader who can manage a team of front desk agents, resolve guest concerns, and ensure the highest level of customer satisfaction, all while optimizing operational performance and maintaining the hotel?s standards of excellence.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2></div><div><p><b>
Team Leadership &amp; Supervision:</b></p><ul><li>
Manage and supervise the front desk team, including front desk agents, night auditors, and concierge staff.</li><li>
Recruit, train, and onboard new employees, ensuring they understand hotel policies, guest service expectations, and operational procedures.</li><li>
Provide ongoing coaching, feedback, and performance evaluations to promote team development, high morale, and retention.</li><li>
Develop and manage the front desk schedule to ensure adequate coverage and efficient operations.</li></ul><p><b>
Guest Service Excellence:</b></p><ul><li>
Ensure all guests receive exceptional service, from check-in to check-out, addressing concerns or special requests promptly and professionally.</li><li>
Handle guest complaints and feedback in a calm and effective manner, ensuring satisfactory resolutions.</li><li>
Collaborate with other hotel departments to ensure a seamless guest experience (e.g., housekeeping, maintenance, food &amp; beverage).</li><li>
Oversee VIP guest services, ensuring that special requests or amenities are handled promptly.</li></ul><p><b>
Operational Management:</b></p><ul><li>
Oversee the day-to-day operations of the front desk, including check-in/check-out procedures, room assignments, and guest services.</li><li>
Ensure front desk procedures are followed accurately, including guest registration, billing, payment processing, and maintaining security of guest information.</li><li>
Coordinate with tour directors, housekeeping and maintenance to ensure rooms are ready for check-in and handle any special requirements for guests.</li><li>
Manage room inventory, monitor overbooking, and assist with managing room rates and availability in collaboration with the Reservations Department.</li></ul><p><b>
Guest Billing &amp; Payments:</b></p><ul><li>
Oversee guest billing and payment processes, ensuring accuracy and compliance with hotel policies.</li><li>
Assist with resolving billing discrepancies and guest inquiries regarding charges or payments.</li></ul><p><b>
Front Desk Systems &amp; Technology:</b></p><ul><li>
Ensure proper usage and operation of the hotel?s Property Management System (PMS), ensuring data is entered accurately and in a timely manner.</li><li>
Stay updated on the latest software tools and technology enhancements to improve the guest experience and operational efficiency.</li><li>
Monitor front desk cash handling procedures, ensuring adherence to hotel policies and safeguarding of funds.</li></ul><p><b>
Staff Training &amp; Development:</b></p><ul><li>
Continuously train front desk staff on customer service, brand standards, and hotel policies.</li><li>
Hold regular team meetings to communicate any changes in procedures, guest feedback, and operational goals.</li><li>
Ensure that team members are up to date on safety protocols, emergency procedures, and hotel services.</li></ul><p><b>
Administrative &amp; Reporting Duties:</b></p><ul><li>
Prepare daily, weekly, and monthly reports on front desk operations, including occupancy rates, guest feedback, and financial performance.</li><li>
Track and report guest satisfaction metrics, identifying areas for improvement and implementing corrective actions when necessary.</li><li>
Assist with department budget planning, cost control, and staffing levels.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li><p><b>
Experience:</b></p><ul><li>
Minimum of 3-5 years of experience in a front desk or guest services role, with at least 1-2 years in a supervisory or management position in a hotel or hospitality environment.</li><li>
Experience with hotel Property Management Systems (PMS) and reservation systems is preferred.</li></ul><p><b>
Skills:</b></p><ul><li>
Strong leadership and team management skills, with the ability to motivate, guide, and develop a diverse team.</li><li>
Excellent communication and interpersonal skills, with the ability to interact with guests and staff professionally and effectively.</li><li>
Strong problem-solving skills and the ability to resolve guest concerns in a timely, effective manner.</li><li>
Proficient in MS Office Suite (Word, Excel, Outlook) and other hotel management software.</li><li>
Excellent organizational and time-management skills, with the ability to prioritize tasks and work under pressure.</li><li>
Must be able to lead, motivate, and communicate effectively with others.</li><li>
Strong organizational abilities are essential.</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
Ability to stand for long periods of time, as well as sit at a desk or workstation for extended hours.</li><li>
Ability to lift up to 20 lbs. and perform occasional physical tasks such as stocking supplies or handling luggage.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Associate Degree or Bachelors Degree in hospitality field preferred.</li><li>
A strong knowledge of personal computers is essential.</li><li>
Three years in hospitality services or like environment performing like duties as an Assistant Front Office Manager.</li><li>
Two years management experience.</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
About Aramark</b></h2></div><div><p><b>
Our Mission</b></p><p>
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.</p><p>
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
</p><p><b>About Aramark</b></p><p>
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.</p></div></div></div>

Guest Services Manager - Caprock

Travel + Leisure Co.

<div><p><b>We Put the World on Vacation</b></p>
Travel + Leisure Co. is the world&rsquo;s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.<p></p><p><b>
How You&rsquo;ll Shine:</b><br>
The Guest Services Manager will be responsible for all aspects of the Guest Services department using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve the highest quality guest experience while ensuring compliance with quality and financial standards. This role will foster and maintain positive relations with owners, guests, HOA and all operational departments. The Guest Services Manager will provide superior guest service, assistance, and resolution via written, phone and direct face-to-face communication in response to guest related situations. This role evaluates guest and associate survey data and develops processes to increase guest experience and associate satisfaction. This role will hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans.<br>
<br>
The Guest Service Manager will maintain strict room inventory to achieve highest possible room occupancy percentage. This role will manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received. This role will review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff. This role will own and manage the Internal Audit process and ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures. The Guest Services Manager will manage and support all financial aspects of the department including preparing the annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data. This role maintains cost control and appearance of retail inventory.<br>
<br>
<b>What You&rsquo;ll Bring:</b></p><ul>
<li><p>
Understanding of resort financials.</p></li>
<li><p>
Strong leadership skills (ability to effectively coach, mentor, and train staff).</p></li>
<li><p>
Excellent communication skills.</p></li>
<li><p>
Proficiency in Microsoft Excel, Word, Outlook.</p></li>
<li><p>
2 to 3 years of management experience at a hotel/resort.</p></li>
<li><p>
3 to 5 years hospitality customer service experience.</p></li>
</ul><p></p><p><b>
How You'll Be Rewarded:</b></p>
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.<ul><li>Medical</li></ul><ul><li>Dental</li></ul><ul><li>Vision</li></ul><ul><li>Flexible spending accounts</li></ul><ul><li>Life and accident coverage</li></ul><ul><li>Disability</li></ul><ul><li>Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)</li></ul><ul><li>Wish day paid time to volunteer at an approved organization of your choice</li></ul><ul><li>401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)</li></ul><ul><li>Legal and identity theft plan</li></ul><ul><li>Voluntary income protection benefits</li></ul><ul><li>Wellness program (subject to provider availability)</li></ul><ul><li>Employee Assistance Program</li></ul><p></p><p><b>
Compensation</b></p>
Generally starting at $72,000 - $79,000 per year. The actual salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.<p></p><p><b>
Where Memories Start with You</b></p><p>
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you&rsquo;ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what&rsquo;s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.</p><p></p><p>
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.</p></div>

Guest Service Manager - WorldMark Angels Camp Resort

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As an Assistant Concierge Manager with us, your role is to execute the Service Promise to our Guests through the proper training provided and the Brands' Service Essentials. In order to deliver on this promise, it all starts with the right attitude and a smile. Your role is to make what seems to be impossible and unusual happen!
 <br/>
 <br/>
 <ul>
  <li>
   Overlook the daily operations of the whole Concierge department.
  </li>
  <li>
   Coach, lead, guide and direct the efforts of the team of Concierge Agents.
  </li>
  <li>
   Approve and adjust schedules as required based on business volume forecasts.
  </li>
  <li>
   Provide feedback, seizes training and coaching opportunities with Colleagues.
  </li>
  <li>
   Support training initiatives and provides a training role as required.
  </li>
  <li>
   Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
  </li>
  <li>
   Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
  </li>
  <li>
   Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
  </li>
  <li>
   Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
  </li>
  <li>
   Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
  </li>
  <li>
   Respond to queries positively.
  </li>
  <li>
   Follow through all endorsements at the concierge and ensure completion.
  </li>
  <li>
   Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
  </li>
  <li>
   Be transparent and responsible on matters involving finances.
  </li>
  <li>
   Maintain absolute integrity and trustworthiness in the team.
  </li>
  <li>
   Adhere to the established financial guidelines and control all costs.
  </li>
  <li>
   Manage the daily documentation/recording of bills particularly filing of receipts.
  </li>
  <li>
   Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.
  </li>
  <li>
   Monitor responsible use of all available systems and equipment in the hotel.
  </li>
  <li>
   Promotes and follows a safe work environment.
  </li>
  <li>
   Promotes and leads a service driven, results driven work environment.
  </li>
  <li>
   Follows departmental SOP's (Standard Operating Procedures) including all safety policies
  </li>
  <li>
   Promote all hotel services, offers and facilities and their operating hours.
  </li>
  <li>
   Other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Passion for guest service
  </li>
  <li>
   Excellent written and verbal communication, interpersonal and leadership skills.
  </li>
  <li>
   Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  </li>
  <li>
   Strong interpersonal and problem solving abilities.
  </li>
  <li>
   Highly responsible &amp; reliable.
  </li>
  <li>
   Fluency in English, secondary language preferred.
  </li>
  <li>
   Member of Les Clefs D'Or.
  </li>
  <li>
   Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.
  </li>
  <li>
   Must have the ability to handle a multitude of tasks and Guest requests.
  </li>
  <li>
   Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
  </li>
  <li>
   Ability to work cohesively with fellow colleagues as part of a team.
  </li>
  <li>
   Ability to focus attention on guest needs, remaining calm and courteous at all times.
  </li>
 </ul>
</div>


Assistant Concierge Manager

WS Management

<div><p><b>About the Role:</b></p><p>
We are seeking an experienced and hands-on Assistant General Manager (AGM) to help lead our Sonesta ES Suites. The ideal candidate has a very strong hotel operations background with proven leadership in both back and front of house operations, team building and guest satisfaction. This position plays a vital role in driving Outrageous Hospitality - our company's commitment to creating memorable experiences for guests and meaningful growth for our teams. The AGM works closely with the General Manager to oversee day-to-day hotel operations, build engagement, and ensure smooth, efficient processes across departments. In the GM's absence, the AGM assumes full responsibility for the property's leadership and performance.</p><p><b>
Key Responsibilities</b>:</p><p><b>
Housekeeping LeadershipCleanliness Standards</b></p><p>
Oversee Housekeeping operations, including staffing, scheduling, inspections, and productivity.<br>
Ensure guest rooms and public areas meet or exceed brand cleanliness standards.<br>
Partner with Front Desk to manage room status accuracy and turnover flow.<br>
Lead training, coaching, and accountability for Housekeeping leadership and team members.</p><p><b>
Maintenance, Asset ProtectionRisk Management</b></p><p>
Oversee preventive maintenance programs and work order systems.<br>
Conduct regular property walks to identify safety hazards and repair needs.<br>
Ensure building systems (HVAC, plumbing, electrical) are functioning safely and efficiently.<br>
Maintain audit readiness for brand, safety, and internal compliance.<br>
Ensure compliance with OSHA, fire life safety, and WS safety standards.</p><p><b>
Accounting, Financial ControlsAdministrative Oversight</b></p><p>
Ensure compliance with cash handling, deposits, refunds, and adjustments.<br>
Support payroll accuracy, timecard review, and labor tracking.<br>
Maintain organized administrative, HR, and operational documentation.<br>
Assist GM with budgeting, forecasting, and month-end close preparation.</p><p><b>
Front Office LeadershipGuest Experience</b></p><p>
Oversee daily Front Desk operations, including GSAs and Night Audit.<br>
Ensure consistent, warm, and efficient check-in and check-out experiences.<br>
Support guest recovery, escalations, and service consistency.<br>
Lead Front Desk training, coaching, and performance management.</p><p><b>
LeadershipGM Support</b></p><p>
Serve as GM-in-Charge in the GM's absence.<br>
Support hiring, training, coaching, and performance documentation.<br>
Model professionalism, accountability, and calm leadership.<br>
Build a culture of accountability, pride, and teamwork.</p><p><b>
Qualifications:</b></p><p>
Minimum 3&ndash;5 years of successful hotel management experience (Department head level and higher)<br>
Proven leadership ability with experience managing and developing teams.<br>
Excellent communication, organization, and problem-solving skills.<br>
Demonstrated experience in Front Desk operations and guest service leadership.<br>
Working knowledge of Housekeeping and Maintenance operations.<br>
Strong financial acumen, organizational skills, and attention to detail.<br>
Ability to lead diverse teams in a fast-paced, multi-department environment.<br>
Strong communication, coaching, and problem-solving skills.<br>
Flexibility to work varied shifts, including weekends and holidays as needed.</p><p><b>
Preferred Experience:</b></p><p>
Background with Marriott, Hilton, IHG, or Sonesta select service brands.<br>
Experience with hotel accounting systems and Microsoft Office Suite.<br>
Experience in opening, transitioning, or rebranding hotels a plus.</p><p>
</p><p>The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.</p></div>

Assistant General Manager - Sonesta ES Suites Rancho Bernardo

Coborn's

<div><div>Are you friendly, dependable, and passionate about working with people? At Coborn&rsquo;s, Inc., we love serving our guests, supporting our communities, and helping our team members grow their careers. If you&rsquo;re looking for a place where you can build a future while making a positive impact every day, we&rsquo;d love to talk to you about joining our team!</div><div></div><div><br>
Coborn's, Inc. is a fast-growing, employee-owned grocery retailer proudly serving communities across the Midwest. Our family of grocery stores includes Coborn's, Cash Wise Foods, Marketplace Foods, Hornbacher's, Tadych&rsquo;s Marketplace Foods, Sullivan&rsquo;s Foods, and Kessler&rsquo;s. We offer our guests an elevated shopping experience&mdash;both in-store and online&mdash;focused on freshness, value, and convenience. Guided by our company vision to inspire happiness, healthy living, and simplicity, this principle has fueled our growth for more than 100 years and is at the heart of everything we do.</div><div></div><div><br>
Coborn&rsquo;s, Inc. also owns and operates liquor stores under the Coborn&rsquo;s Liquor, Cash Wise Liquor, Andy&rsquo;s Liquor, and Captain Jack&rsquo;s brands. In addition, we operate fuel kiosks and convenience store locations under the Little Dukes and Coborn&rsquo;s Express names. Many of our grocery stores also feature full-service pharmacies to support the health and wellness of our guests. We manage a variety of other retail businesses in markets where the fit is right, including Ace Hardware, Country Floral Gifts &amp; Greenhouse, Caribou Coffee, Dunn Brothers Coffee, Erbert and Gerbert&rsquo;s, Godfather&rsquo;s Pizza, and Pet Supplies Plus. To support our diverse retail operations, we operate our own central bakery, fresh foods commissary, and grocery warehouse and distribution center.</div><div><br>
Join our team as our Senior Guest Services Manager (Customer Service/Front End Department Manager). We're on the search for someone who is passionate about providing leadership and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations. This position is responsbile for the ongoing supervision, training, coaching and development of all front end team members including cashiers, baggers, cart pushers, customer service desk team members, and self-checkout representatives. With your Guest Services Manager as your assistant, you'll oversee the successful operation of the front end department including cash registers, bookkeeping, parcel pickup, cart room, click and collect, and parking lot areas.</div><div></div><div><b><br>
What's In It For Me?</b></div><div>
Our remarkable employees are at the heart of everything we do. At Coborn&rsquo;s, we&rsquo;re committed to creating a supportive and rewarding workplace&mdash;one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures.</div><div>
We&rsquo;re proud to offer a variety of benefits to both our full-time and part-time employees, including:</div><br>
<div></div><ul><li>
10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert&rsquo;s, and Pet Supplies Plus locations.</li><li>
Get Paid Daily with DailyPay &ndash; for employees who would like access to their pay before payday, we offer this great benefit!</li><li>
Paid Time Off (PTO/Vacation)</li><li>
Paid Floating Holidays &amp; time and a half (1 &frac12;) paid for hours worked on a company-recognized holiday!</li><li>
Sunday Premium Pay &ndash; an extra $1 per hour for hours worked on Sundays (some exclusions apply)</li><li>
Paid Military Leave</li><li>
Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month</li><li>
Employee Health &amp; Wellness Programs, Challenges and Resources &ndash; to assist our team members in living a life of wellbeing!</li><li>
Employee Assistance Program (EAP) &ndash; unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year</li><li>
Access to a national discount marketplace for travel, electronics, auto/home insurance , entertainment and more!</li><li>
Tools, resources and opportunities for career growth and development</li><li>
401(k) plan options &ndash; we also match up to 20% of the first 5% contributed</li><li>
Participation in our Employee Stock Ownership Program (ESOP) &ndash; yes, we&rsquo;re employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit!</li><li>
Education benefits including tuition discount and scholarship programs</li><li>
Additional Voluntary Benefits &ndash; such as vision, accident and critical illness insurances</li></ul><div></div><div><br>
If you&rsquo;re hired or promoted into a full-time position with our company, you will also be eligible for: Medical &amp; Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death &amp; Dismemberment Insurance, and Short-Term &amp; Long-Term Disability Insurance!</div><br>
<ul><li>
Must be at least 18 years of age;</li><li>
Previous retail/customer service experience preferred</li></ul><div>
We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.</div></div><div></div>

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