assistant guest services manager

Accor

<div><div>Job Description</div><p><br>
We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore, India. In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotel's front-of-house services.</p><ul><li>
Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests</li><li>
Assist in optimizing hotel occupancy and room rates to maximize revenue</li><li>
Handle guest complaints professionally and effectively, ensuring prompt resolution</li><li>
Support the Guest Service Manager in operating a highly proficient and productive guest services department</li><li>
Conduct and assist in training programs for the Guest Service team</li><li>
Collaborate with other departments to ensure seamless guest experiences</li><li>
Implement and maintain standard operating procedures for the guest service department</li><li>
Monitor and improve systems and procedures to enhance operational efficiency</li><li>
Assist in managing reservations and coordinating with housekeeping for room readiness</li><li>
Contribute to sales efforts by promoting hotel services and special offers</li><li>
Ensure compliance with health and safety regulations</li><li>
Participate in departmental meetings and continuous improvement initiatives</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Teritary education in any discipline and hotel related experience</li><li>
Minimum 2 years experience in supervisory position in the service industry</li><li>
English with knowledge of second language preferred</li><li>
Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel&rsquo;s computer system</li><li>
Knowledge of operations of Bell, Concierge &amp; Valet operations</li><li>
Knowledge of processes and procedures of delivery systems. Currently SSM/RSM</li><li>
Communication skills for all levels of colleagues/guests, confident, clear English</li><li>
Interpersonal skills to deal with guests and colleague issues</li><li>
Posses leadership qualities</li><li>
Leads to constantly improve the guest service experience</li><li>
Willingness to embrace changes and new technology</li><li>
A team player, guest focused and service oriented attitude</li></ul></div>

Assistant Guest relation Manager

Atlantis Resorts

<div>
 ( 19351 )
 <br/>
 <br/>
 A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.
 <br/>
 <br/>
 The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.
 <br/>
 <br/>
 Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
 <br/>
 <br/>
 Atlantis, Dubai, is a truly extraordinary, intriguing, and unique entertainment destination, and we currently have an opportunity for an experienced Assistant Manager to join our amazing Front Services team at Atlantis, The Royal! At Atlantis, The Royal, we strive to create a destination experience that is not only unforgettable throughout each guest stay, but where amazing and everlasting memories are created!
 <br/>
 <br/>
 As the Assistant Manager, Bell Services you will assist the leadership team in achieving service delivery, organisation, rostering and guest and colleague satisfaction goals for Front Door, Bell Services and Transportation, ensuring guest and staff expectations are exceeded. With a focus on the two porte cocheres, multi-level parking spaces, vehicles operation, coordination of all guest arrivals and departures and visitor flow to the resort, it is expected you will oversee daily operations with a constant focus on guest interactions ensuring an extremely efficient service delivery on the Porte Cochere and in luggage and vehicle operations. Immaculate personal presentation, enthusiasm, grooming and a higher than average physical fitness level is essential in this role along with a strong computer literacy and a fluency in English is mandatory. Additional languages are desirable
 <br/>
 <br/>
 You will have the ability to live and breathe our culture of being intuitive, engaging and refined and an effective trainer for a range of cultures and nationalities. This is how you can make a difference in the experience of our colleagues, our guests and in our community. You will demonstrate the highest level of hospitality and professionalism in order to motivate the team to achieve the highest standards possible.
 <br/>
 <br/>
 It is essential that you have previous experience within a five-star hotel, resort or similar hospitality environment, or alternatively have prior work experience in Front Office, Guest Relations, Club Lounge, or similar luxury service environment. Impeccable personal presentation, enthusiasm and immaculate grooming are essential in this role, as is the ability to engage in, organize, lead and participate in the daily operations to ensure world class service outcomes for our guests.
 <br/>
 <br/>
 We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.
 <br/>
 <br/>
 With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.
</div>


Assistant Manager, Bell Services

Sofitel

<div><b>Job Description</b><p><br>
Primary Responsibilities
</p><p><b>VOICE OF THE GUEST</b></p><ul><li>
As the project leader, he/she should support GM to lead and grow all Guest Experience initiatives within the property</li><li>
Focuses on guest satisfaction when identifying business improvement opportunities</li><li>
Represent the guests&rsquo; voice within the hotel; centralize and analyse all available guest feedback concerning hotel products and services (directly from guests and tools: VOG, Local Measure, Accor Customer Digital Card, ResaVision&hellip;)</li><li>
Encourage staff to invite guests to answer to the hotel guest satisfaction survey</li><li>
Fully master guest satisfaction tools to monitor and drive the Reputation Performance Score (RPS) as well as CompIndex</li><li>
Manage responses to all guest feedback, as per AccorHotels&rsquo; recommendation</li><li>
Share guest insights during morning briefing to GM, HOD and employees: negative as well as positive feedbacks (develop recognition of employees)</li><li>
Performing root-cause analysis in each touchpoints, problem resolution &amp; prevention plans, following-up on necessary actions and implementation</li><li>
Deep Dive on Member&rsquo;s experience and satisfaction and work closely with the loyalty activist</li><li>
Conduct monthly HOD meeting to communicate performance, support and follow up on action plans</li><li>
Lead and develop a team of Guest Experience Champions within the hotel to infuse the guest experience centric culture and keep improving guest satisfaction to drive preferences</li><li>
Champion the internal communication of Guest Experience related matters to all employees including performance, best practices implemented in other AccorHotels .</li><li>
Conducts Guest Experience Management induction for new Heartists.</li></ul><p></p><p><b><br>
BRAND ASSURANCE AND QUALITY PROGRAM</b></p><ul><li>
Embrace and communicate the Brand Assurance Program and all new brand/quality initiatives effectively to all stakeholders</li><li>
Is fully knowledgeable about the brand essentials (standards), checks and ensures full implementation across all departments</li><li>
Review and follow up on action plans proposed by each department post LQA audit</li><li>
Take the initiative to actively implement daily / weekly cross-department assessments and appoint staff and empower them in doing the task</li><li>
Set internal target to ensure the highest audit score during the mystery audit</li></ul><p></p><p><b><br>
OPERATIONAL: GUEST SERVICE</b></p><ul><li>
Has regular and close interactions with hotel guests to collect feedbacks and ideas</li><li>
Ensure VIP guests&rsquo; experience meet expectation from pre-arrival to departure</li><li>
Train, direct and monitor guest relation team performance to ensure all standards and operation procedures are adhered to</li><li>
Takes pride in delivering a high quality service</li><li>
Exhibit problem solving skill in efficient and timely manner, has ability to recover guest experience from negative into positive one</li><li>
Allows and supports team members to resolve internal and external guest service issues</li></ul><p></p><p><b><br>
OTHER INVOLVEMENT
</b></p><ul><li>HEARTIST: The Guest Experience Manager works closely with T&amp;C to ensure the entire hotel team fully embrace Heartist service culture as it will help enhancing guest experience.</li><li>
ACDC (<b>Accor Customer Digital Card)</b>: The Guest Experience assistant Manager works closely with the ACDC Champion in embracing the platform, collecting and using guest preferences to personalize guest&rsquo;s experience.</li><li>
Change Management: models a positive response to organizational change; leading the change process through coaching and communication</li></ul><p></p><p><b><br>
Other Responsibilities</b></p><ul><li>
Maintain complete knowledge of all hotel services, contents &amp; preparation methods, outlets and hotel services/features.</li><li>
Be well versed in hotel fire &amp; life safety/emergency procedures.</li><li>
Prepare &amp; attend all briefings, meetings and trainings as assigned by management.</li><li>
Report for duty on time wearing clean and complete uniform at all times.</li><li>
Maintain a high standard of personal appearance and hygiene at all times.</li><li>
Perform other reasonable duties assigned by the assigned by the Management of the Hotel</li></ul><p></p><p><b><br>
Safety, Quality &amp; Environment Responsibilities:</b></p><ul><li>
Know and applies Accor security and evacuation procedures (in case of fire, etc.)</li><li>
Ensures the safety of the people and property within the office</li><li>
Adhere and support Accor&rsquo;s commitments to the &quot;Environment Charter&quot; (saving energy, recycling, sorting waste etc.) as well as Accor&rsquo;s Planet 21 Charter and Commitments as applicable to the role</li><li>
Monitor and oversight of Quality performances of your respective departments and teams following set annual objectives</li></ul><p>
Main Complexity/Critical issues in the Job</p><ul><li>
The ability to manage projects strategically, while being hands-on and detail-oriented, acting as a catalyst for making things happen</li><li>
Capacity to work independently and with stakeholders in order to enhance the Guest Experience with relevant/innovative products, services and programs</li><li>
Coordinate, communicate and get buy-in from the different stakeholders at various levels</li><li>
The ability to influence stakeholders</li><li>
The ability to create and lead a guest-centric culture at the property</li><li>
Act as a role-model and inspire behavioral change</li><li>
Lead and foster excellence and innovation</li></ul></div>

Assistant Guest Experience Manager - Arabic Speaker/ Additional Language

brilliant mind events

<p>We are hiring a Guest Management Operations Manager to oversee the coordination of all guest experience-related functions, including transport, hotel coordination, and on-site operations. You will be responsible for ensuring smooth delivery of guest services and troubleshooting any operational challenges that arise during the event.</p><p>If you have strong operational management experience and a keen eye for guest service excellence, apply now!<br/>Apply now!</p><p>Job Types: Part-time, Temporary</p>

Guest Management Operations Manager

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As an Assistant Concierge Manager with us, your role is to execute the Service Promise to our Guests through the proper training provided and the Brands' Service Essentials. In order to deliver on this promise, it all starts with the right attitude and a smile. Your role is to make what seems to be impossible and unusual happen!
 <br/>
 <br/>
 <ul>
  <li>
   Overlook the daily operations of the whole Concierge department.
  </li>
  <li>
   Coach, lead, guide and direct the efforts of the team of Concierge Agents.
  </li>
  <li>
   Approve and adjust schedules as required based on business volume forecasts.
  </li>
  <li>
   Provide feedback, seizes training and coaching opportunities with Colleagues.
  </li>
  <li>
   Support training initiatives and provides a training role as required.
  </li>
  <li>
   Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
  </li>
  <li>
   Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
  </li>
  <li>
   Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
  </li>
  <li>
   Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
  </li>
  <li>
   Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
  </li>
  <li>
   Respond to queries positively.
  </li>
  <li>
   Follow through all endorsements at the concierge and ensure completion.
  </li>
  <li>
   Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
  </li>
  <li>
   Be transparent and responsible on matters involving finances.
  </li>
  <li>
   Maintain absolute integrity and trustworthiness in the team.
  </li>
  <li>
   Adhere to the established financial guidelines and control all costs.
  </li>
  <li>
   Manage the daily documentation/recording of bills particularly filing of receipts.
  </li>
  <li>
   Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.
  </li>
  <li>
   Monitor responsible use of all available systems and equipment in the hotel.
  </li>
  <li>
   Promotes and follows a safe work environment.
  </li>
  <li>
   Promotes and leads a service driven, results driven work environment.
  </li>
  <li>
   Follows departmental SOP's (Standard Operating Procedures) including all safety policies
  </li>
  <li>
   Promote all hotel services, offers and facilities and their operating hours.
  </li>
  <li>
   Other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Passion for guest service
  </li>
  <li>
   Excellent written and verbal communication, interpersonal and leadership skills.
  </li>
  <li>
   Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  </li>
  <li>
   Strong interpersonal and problem solving abilities.
  </li>
  <li>
   Highly responsible &amp; reliable.
  </li>
  <li>
   Fluency in English, secondary language preferred.
  </li>
  <li>
   Member of Les Clefs D'Or.
  </li>
  <li>
   Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.
  </li>
  <li>
   Must have the ability to handle a multitude of tasks and Guest requests.
  </li>
  <li>
   Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
  </li>
  <li>
   Ability to work cohesively with fellow colleagues as part of a team.
  </li>
  <li>
   Ability to focus attention on guest needs, remaining calm and courteous at all times.
  </li>
 </ul>
</div>


Assistant Concierge Manager

Hope Global School

<div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><div><div>Intern &ndash; Guest Relations supports hospitality operations by assisting guests, handling inquiries, ensuring satisfaction, coordinating services, and delivering exceptional customer experiences within hotels, resorts, and luxury establishments in Qatar.</div>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Welcome guests warmly and professionally daily</li>
<li>Assist guests with inquiries and requests</li>
<li>Coordinate guest services with internal departments</li>
<li>Handle reservations, bookings, and confirmations accurately</li>
<li>Resolve guest complaints politely and efficiently</li>
<li>Maintain front desk presentation standards consistently</li>
<li>Support events and VIP guest arrangements</li>
<li>Document guest feedback and service improvements.</li>
</ul><h3 class="jobSectionHeader"><b>Skill &amp; Experience</b></h3>
<ul><li>Strong verbal and written communication skills</li>
<li>Excellent customer service and hospitality mindset</li>
<li>Ability to multitask in fast-paced environments</li>
<li>Professional appearance and positive interpersonal attitude</li>
<li>Basic computer proficiency and reservation systems</li>
<li>Teamwork ability with cultural sensitivity awareness.</li>
</ul>
</div></div><p><b>Note:</b> Salary is disbursed in the local currency of the country of employment.</p></div>
<br><div></div><div><ul><li><div><div>Date Posted</div>
<div>February 17, 2026</div>
</div></li><div></div><li><div><div>Location</div>
<div><div>Doha, Qatar
</div></div></div></li><div></div><li><div><div>Offered Salary:</div>
 <div>46800 - 74800 / year</div>
</div></li><div></div><li><div><div>Expiration date</div>
<div>September 6, 2028
</div></div></li><div></div><li><div><div>Experience</div>
<div>1 Year
</div></div></li><div></div><li><div><div>Gender</div>
<div>Both
</div></div></li><div></div><li><div><div>Qualification</div>
<div>Bachelor Degree</div></div></li></ul></div>

Intern- Guest Relations

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
 <br/>
 <br/>
 <ul>
  <li>
   Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
  </li>
  <li>
   Support the Front desk team in coordinating guest services and activities
  </li>
  <li>
   Oversee check-in and check-out processes, ensuring smooth and efficient operations
  </li>
  <li>
   Collaborate with other departments to fulfill guest needs and resolve issues
  </li>
  <li>
   Train and mentor guest relations staff to maintain high service standards
  </li>
  <li>
   Assist in creating and implementing guest satisfaction initiatives
  </li>
  <li>
   Monitor and analyze guest feedback to identify areas for improvement
  </li>
  <li>
   Participate in special events and VIP guest arrangements
  </li>
  <li>
   Ensure compliance with hotel policies and local regulations
  </li>
  <li>
   Assist in managing the guest relations budget and resources
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College diploma in hotel management or related field
  </li>
  <li>
   Previous experience in Front Office or Guest Services
  </li>
  <li>
   Good Communication skills
  </li>
  <li>
   Experience with Front Office Systems
  </li>
  <li>
   Good English skills, both written and spoken and Russian is a plus
  </li>
 </ul>
</div>


Assistant Guest Relations Manager

Search 10000+ Assistant guest services manager jobs near you this February. New roles added regularly across leading industries. Apply today.