assistant guest services manager

Scenic Property Group

<div>Are you a natural leader with a passion for hospitality? Embassy Suites Dallas Love Field is seeking an Assistant Guest Services Manager to join our dynamic team! In this key position, you'll help oversee the day-to-day operations of the Front Office while ensuring that every guest experience is top-notch. If you're ready to take on a management role with a focus on guest satisfaction and team development, we'd love to meet you!<h2 class="jobSectionHeader"> 
What You&rsquo;ll Be Doing</h2>
As the Assistant Guest Services Manager, you&rsquo;ll work closely with the Guest Services Manager to manage the Front Desk team, oversee guest service operations, and ensure the hotel runs smoothly. You&rsquo;ll supervise all Guest Services and Transportation staff, assist with guest complaints, and represent management in the absence of the Guest Services Manager. You&rsquo;ll also be deeply involved in team training and ensuring the highest standards of service.<h2 class="jobSectionHeader"> 
What We&rsquo;re Looking For</h2>
Education &amp; Experience:<ul>
<li>A 2-year college degree (preferred)
</li><li>At least 1 year of supervisory experience in hospitality or a related field
</li><li>Proficiency in Windows, spreadsheets, and word processing
</li><li>A valid driver&rsquo;s license from the applicable state
</li></ul>Physical / Schedule Requirements:<ul>
<li>Ability to stand for extended periods during shifts
</li><li>Light physical work, including occasionally lifting up to 20 lbs
</li><li>Long hours may be required, including weekends and holidays 
</li></ul> 
<h2 class="jobSectionHeader">What Makes You a Great Fit</h2>
You are someone who:<ul>
<li>Is a strong communicator&mdash;able to work with both guests and staff with professionalism and clarity
</li><li>Possesses excellent problem-solving skills and can stay calm under pressure
</li><li>Leads by example with a friendly, courteous, and service-oriented demeanor
</li><li>Is detail-oriented with a commitment to ensuring guest satisfaction
</li><li>Has a strong background in supervising and training teams
</li><li>Has the ability to prioritize and multitask in a fast-paced environment 
</li></ul> 
<h2 class="jobSectionHeader">Key Responsibilities</h2><h3 class="jobSectionHeader">
Guest Services Leadership</h3><ul>
<li>Supervise and train Guest Services, Concierge, and Uniformed Services/Transportation teams
</li><li>Address guest complaints, requests, or issues in a timely and professional manner
</li><li>Maintain a friendly, courteous, and attentive environment at the Front Desk at all times
</li><li>Monitor staff performance, providing feedback and coaching to ensure high service standards
</li><li>Assist in guest check-ins and checkouts to ensure seamless and efficient operations
</li></ul><h3 class="jobSectionHeader">Operations &amp; Supervision</h3><ul>
<li>Oversee Front Desk operations, ensuring all systems are functioning smoothly
</li><li>Handle guest inquiries, concerns, and special requests
</li><li>Enforce hotel policies and ensure that all team members adhere to Standard Operating Procedures (SOPs)
</li><li>Conduct daily briefings with staff to align on priorities, updates, and special guest needs
</li><li>Review logs and reports to monitor guest satisfaction, staff performance, and operational issues
</li><li>Ensure compliance with all cash handling, billing, and credit policies
</li></ul><h3 class="jobSectionHeader">Team Development &amp; Training</h3><ul>
<li>Assist with staff training and create development plans to improve performance
</li><li>Ensure that new hires are trained on hotel operations, guest service standards, and company policies
</li><li>Lead by example to maintain a high standard of service and professionalism among team members
</li><li>Participate in performance reviews and assist with employee growth and retention
</li></ul><h3 class="jobSectionHeader">Special Guest &amp; VIP Management</h3><ul>
<li>Oversee special requests for VIP guests, ensuring personalized service and attention to detail
</li><li>Monitor guest satisfaction scores and take proactive measures to enhance the guest experience
</li><li>Block rooms for special groups and ensure all guest needs are met during their stay 
</li></ul> 
<h2 class="jobSectionHeader">Why Join Us?</h2>
At Embassy Suites Dallas Love Field, you&rsquo;re not just joining a hotel you&rsquo;re becoming part of a team that prides itself on delivering exceptional guest service while fostering a collaborative and supportive environment. As an Assistant Guest Services Manager, you&rsquo;ll have the opportunity to grow professionally, develop your leadership skills, and make a lasting impact on both guests and team members.<h3 class="jobSectionHeader"> 
Ready to Lead the Way?</h3>
If you're a hospitality professional who thrives in a leadership role and is committed to providing outstanding service, apply today to join the Embassy Suites Dallas Love Field team!</div>

Assistant Guest Services Manager – Embassy Suites Dallas Love Field

Festival Foods

<div>Location : Name: Green Bay West - W. Mason Position Type: Full-Time Company Overview:

<h2 class="jobSectionHeader">ABOUT FESTIVAL FOODS:</h2>
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You&rsquo;ll see it in everything from our daily interactions to how we treat our guests &ndash; even in our extensive associate benefits and programs. Job Summary:

Join our Festival Foods team as a Guest Services Assistant Department Manager!
Job Title: Guest Services Assistant Department Manager
Reports to: Guest Services Manager
At Festival Foods, we know that outstanding guest service starts with helpful associates. As a Guest Services Assistant Department Manager, you'll help create a welcoming atmosphere where every guest feels valued. Whether you're supporting a busy checkout, mentoring your team, or ensuring smooth daily operations, your leadership will make an impact. If you thrive in a fast-paced, hospitality-driven environment and love providing exceptional customer service that will &quot;boomerang&quot; guests back, this role is for you! 

External Job Description:

What You&rsquo;ll Do:
As a Guest Services Assistant Department Manager at Festival Foods, your responsibilities will include:<ul><li>
Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it&rsquo;s a friendly greeting, answering questions or addressing guest concerns, you&rsquo;ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.</li><li>
Foster Team Success: Assist the Guest Services Manager with department operations, ensuring company policies and procedures are followed, and goals are achieved. Lead the team when the Manager is out.</li><li>
Mentor and Develop: Train and develop associates, helping key team members advance within the company. Conduct onboarding and training sessions, such as bagger or cashier training.</li><li>
Manage Daily Operations: Oversee guest services activities, ensuring a positive guest experience and a smooth team environment. Delegate tasks and manage team priorities to maximize productivity in a retail grocery store environment.</li><li>
Optimize Schedules: Use labor tools to create schedules that balance guest needs and labor budgets. Adjust staffing levels based on guest traffic and item counts throughout the day.</li><li>
Quality Standards: Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.</li><li>
Ensure Compliance: Enforce all company policies, including timekeeping accuracy and guest services protocols. Ensure proper cleanliness, maintenance, and sanitation of the department.</li><li>
Uphold Standards: Collaborate with Bookkeeping and Loss Prevention (Asset Protection) and management to maintain accuracy in reporting and follow up on any discrepancies, including disciplinary actions.</li><li>
Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.</li><li>
Support the Team: Other duties as assigned.</li></ul>
What We&rsquo;re Looking For:
To succeed as a Festival Foods Guest Services Assistant Department Manager, you should have:<ul><li>
Leadership Experience: At least 1 year of previous leadership or supervisor experience in a retail, restaurant, front desk environment, or an equivalent combination of education and experience. A high school education is required.</li><li>
Strong Communication Skills: Ability to effectively communicate and problem solve with guests and team members, creating a positive work environment.</li><li>
Team-Oriented: A passion for training, educating, and developing team members, fostering a collaborative atmosphere.</li><li>
Organizational Skills: Exceptional planning and organizational abilities to manage shifting priorities and demands in a fast-paced environment.</li><li>
Safety Awareness: Knowledge of all safety requirements and company safety policies to ensure a secure and compliant workplace.</li></ul>
Physical Demands and Work Environment:<div>
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</div><ul><li>
Stand in one place for long periods of time, bend, stoop, and kneel regularly</li><li>
Full range of upper body motion and perform repetitive tasks</li><li>
May be exposed to extreme temperatures</li><li>
Ability to work varied hours/days including nights, weekends and holidays as needed</li></ul>
Work Schedule:
The Guest Services Assistant Department Manager is a full-time position. Your schedule will include mornings, afternoons, evenings, weekends, and holidays to meet the needs of our guests.<div>
Front End</div>
Benefits Overview:

<h2 class="jobSectionHeader">WHY YOU'LL LOVE IT HERE:</h2>
<ul><li>Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
</li><li>
Weekly Pay &amp; Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
</li><li>Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability &amp; flexibility.
</li><li>Vision &amp; Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
</li><li>
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
</li><li>
Save for Your Future: Offering a 401(k), we&rsquo;re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
 
 
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people. Location : Address: 2250 West Mason Street Location : City: Green Bay Location : State/Province: WI Location : Postal Code: 54303</li></ul></div>

Guest Services Assistant Department Manager

<div>Location : Name: Menasha Position Type: Full-Time Company Overview:

<h2 class="jobSectionHeader">ABOUT FESTIVAL FOODS:</h2>
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You&rsquo;ll see it in everything from our daily interactions to how we treat our guests &ndash; even in our extensive associate benefits and programs. Job Summary:

Join our Festival Foods team as a Guest Services Assistant Department Manager!
Job Title: Guest Services Assistant Department Manager
Reports to: Guest Services Manager
At Festival Foods, we know that outstanding guest service starts with helpful associates. As a Guest Services Assistant Department Manager, you'll help create a welcoming atmosphere where every guest feels valued. Whether you're supporting a busy checkout, mentoring your team, or ensuring smooth daily operations, your leadership will make an impact. If you thrive in a fast-paced, hospitality-driven environment and love providing exceptional customer service that will &quot;boomerang&quot; guests back, this role is for you! 

External Job Description:

What You&rsquo;ll Do:
As a Guest Services Assistant Department Manager at Festival Foods, your responsibilities will include:<ul><li>
Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it&rsquo;s a friendly greeting, answering questions or addressing guest concerns, you&rsquo;ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.</li><li>
Foster Team Success: Assist the Guest Services Manager with department operations, ensuring company policies and procedures are followed, and goals are achieved. Lead the team when the Manager is out.</li><li>
Mentor and Develop: Train and develop associates, helping key team members advance within the company. Conduct onboarding and training sessions, such as bagger or cashier training.</li><li>
Manage Daily Operations: Oversee guest services activities, ensuring a positive guest experience and a smooth team environment. Delegate tasks and manage team priorities to maximize productivity in a retail grocery store environment.</li><li>
Optimize Schedules: Use labor tools to create schedules that balance guest needs and labor budgets. Adjust staffing levels based on guest traffic and item counts throughout the day.</li><li>
Quality Standards: Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.</li><li>
Ensure Compliance: Enforce all company policies, including timekeeping accuracy and guest services protocols. Ensure proper cleanliness, maintenance, and sanitation of the department.</li><li>
Uphold Standards: Collaborate with Bookkeeping and Loss Prevention (Asset Protection) and management to maintain accuracy in reporting and follow up on any discrepancies, including disciplinary actions.</li><li>
Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.</li><li>
Support the Team: Other duties as assigned.</li></ul>
What We&rsquo;re Looking For:
To succeed as a Festival Foods Guest Services Assistant Department Manager, you should have:<ul><li>
Leadership Experience: At least 1 year of previous leadership or supervisor experience in a retail, restaurant, front desk environment, or an equivalent combination of education and experience. A high school education is required.</li><li>
Strong Communication Skills: Ability to effectively communicate and problem solve with guests and team members, creating a positive work environment.</li><li>
Team-Oriented: A passion for training, educating, and developing team members, fostering a collaborative atmosphere.</li><li>
Organizational Skills: Exceptional planning and organizational abilities to manage shifting priorities and demands in a fast-paced environment.</li><li>
Safety Awareness: Knowledge of all safety requirements and company safety policies to ensure a secure and compliant workplace.</li></ul>
Physical Demands and Work Environment:<div>
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</div><ul><li>
Stand in one place for long periods of time, bend, stoop, and kneel regularly</li><li>
Full range of upper body motion and perform repetitive tasks</li><li>
May be exposed to extreme temperatures</li><li>
Ability to work varied hours/days including nights, weekends and holidays as needed</li></ul>
Work Schedule:
The Guest Services Assistant Department Manager is a full-time position. Your schedule will include mornings, afternoons, evenings, weekends, and holidays to meet the needs of our guests.<div>
Front End</div>
Benefits Overview:

<h2 class="jobSectionHeader">WHY YOU'LL LOVE IT HERE:</h2>
<ul><li>Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
</li><li>
Weekly Pay &amp; Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
</li><li>Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability &amp; flexibility.
</li><li>Vision &amp; Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
</li><li>
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
</li><li>
Save for Your Future: Offering a 401(k), we&rsquo;re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
 
 
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people. Location : Address: 1355 Oneida St Location : City: Menasha Location : State/Province: WI Location : Postal Code: 54952</li></ul></div>

<div>Location : Name: Mount Pleasant Position Type: Full-Time Company Overview:

<h2 class="jobSectionHeader">ABOUT FESTIVAL FOODS:</h2>
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You&rsquo;ll see it in everything from our daily interactions to how we treat our guests &ndash; even in our extensive associate benefits and programs. Job Summary:

Join our Festival Foods team as a Guest Services Assistant Department Manager!
Job Title: Guest Services Assistant Department Manager
Reports to: Guest Services Manager
At Festival Foods, we know that outstanding guest service starts with helpful associates. As a Guest Services Assistant Department Manager, you'll help create a welcoming atmosphere where every guest feels valued. Whether you're supporting a busy checkout, mentoring your team, or ensuring smooth daily operations, your leadership will make an impact. If you thrive in a fast-paced, hospitality-driven environment and love providing exceptional customer service that will &quot;boomerang&quot; guests back, this role is for you! 

External Job Description:

What You&rsquo;ll Do:
As a Guest Services Assistant Department Manager at Festival Foods, your responsibilities will include:<ul><li>
Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it&rsquo;s a friendly greeting, answering questions or addressing guest concerns, you&rsquo;ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.</li><li>
Foster Team Success: Assist the Guest Services Manager with department operations, ensuring company policies and procedures are followed, and goals are achieved. Lead the team when the Manager is out.</li><li>
Mentor and Develop: Train and develop associates, helping key team members advance within the company. Conduct onboarding and training sessions, such as bagger or cashier training.</li><li>
Manage Daily Operations: Oversee guest services activities, ensuring a positive guest experience and a smooth team environment. Delegate tasks and manage team priorities to maximize productivity in a retail grocery store environment.</li><li>
Optimize Schedules: Use labor tools to create schedules that balance guest needs and labor budgets. Adjust staffing levels based on guest traffic and item counts throughout the day.</li><li>
Quality Standards: Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.</li><li>
Ensure Compliance: Enforce all company policies, including timekeeping accuracy and guest services protocols. Ensure proper cleanliness, maintenance, and sanitation of the department.</li><li>
Uphold Standards: Collaborate with Bookkeeping and Loss Prevention (Asset Protection) and management to maintain accuracy in reporting and follow up on any discrepancies, including disciplinary actions.</li><li>
Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.</li><li>
Support the Team: Other duties as assigned.</li></ul>
What We&rsquo;re Looking For:
To succeed as a Festival Foods Guest Services Assistant Department Manager, you should have:<ul><li>
Leadership Experience: At least 1 year of previous leadership or supervisor experience in a retail, restaurant, front desk environment, or an equivalent combination of education and experience. A high school education is required.</li><li>
Strong Communication Skills: Ability to effectively communicate and problem solve with guests and team members, creating a positive work environment.</li><li>
Team-Oriented: A passion for training, educating, and developing team members, fostering a collaborative atmosphere.</li><li>
Organizational Skills: Exceptional planning and organizational abilities to manage shifting priorities and demands in a fast-paced environment.</li><li>
Safety Awareness: Knowledge of all safety requirements and company safety policies to ensure a secure and compliant workplace.</li></ul>
Physical Demands and Work Environment:<div>
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</div><ul><li>
Stand in one place for long periods of time, bend, stoop, and kneel regularly</li><li>
Full range of upper body motion and perform repetitive tasks</li><li>
May be exposed to extreme temperatures</li><li>
Ability to work varied hours/days including nights, weekends and holidays as needed</li></ul>
Work Schedule:
The Guest Services Assistant Department Manager is a full-time position. Your schedule will include mornings, afternoons, evenings, weekends, and holidays to meet the needs of our guests.<div>
Front End</div>
Benefits Overview:

<h2 class="jobSectionHeader">WHY YOU'LL LOVE IT HERE:</h2>
<ul><li>Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
</li><li>
Weekly Pay &amp; Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
</li><li>Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability &amp; flexibility.
</li><li>Vision &amp; Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
</li><li>
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
</li><li>
Save for Your Future: Offering a 401(k), we&rsquo;re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
 
 
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people. Location : Address: 5740 Washington Ave Location : City: Mount Pleasant Location : State/Province: WI Location : Postal Code: 53406</li></ul></div>

Strand Hospitality Services

<div>Join the SpringHill Suites by Marriott West Melbourne Palm Bay, a Strand Hospitality managed hotel!
We offer competitive salaries and benefits for our valued leaders!

Strand Hospitality offers medical, dental, and vision plans at competitive rates. You also receive a paid time off package, company paid basic life and AD&amp;D insurance and the option to purchase additional life for yourself, a spouse and/or children. Company paid short-term and long-term disability insurance are also part of our package.

Join a 401(k) Fidelity plan with a company match of up to 4% of your gross annual income. You also receive discounts in hotels located worldwide, theme parks, Broadway shows, and much more! 


Job Summary

The person in this position is responsible for assisting in the overall management and operation of the hotel. Uses leadership skills to drive revenue, maximize profit and ensure quality. The Assistant General Manager should effectively manage assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations. 


Duties and Responsibilities

The Assistant General Manager's responsibilities include, but are not limited to:
<ul><li>
Personally, Deliver Exceptional Guest Service. Assist and respond to guests in a friendly and positive way, while providing the highest level of service to guests. Address guest needs and concerns in a proactive and effective manner. Set a strong example for other associates through exemplary guest service. Work with hotel team to maintain guest satisfaction scores that meet or exceed brand standards. Resolve guest complaints and employee issues.</li><li>
Work with sales team to ensure that the needs of negotiated accounts and groups are met. Communicate the needs of clients to appropriate hotel staff. Perform sales calls and property tours when necessary. Train Guest Service Associates to pass on leads and referrals to the Sales Team.</li><li>
Manage expenses according to budgeted/forecasted guidelines to maximize hotel profitability. Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll. Adjust expenditures according to fluctuating business needs in a timely manner.</li><li>
Responsible for effectively interviewing, hiring, coaching, and developing hotel associates in conjunction with the General Manager. Prepare and conduct annual employee reviews in a timely manner. Address performance issues accordingly and take appropriate corrective action to hold employees accountable. Motivate hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees.</li><li>
Utilize HR software system to review and approve timesheets, enter new hires, employee changes and terminations timely.</li><li>
Perform functions of the General Manager in their absence.</li><li>
Various other duties as assigned.</li></ul> 


Requirements
<ul><li>
Hotel leadership experience required.</li><li>
Hotel brand experience preferred.</li><li>
Strong communication skills.</li><li>
Computer skills required.</li><li>
Ability to maintain confidentiality of guest and employee confidential information.</li><li>
Hotel brand experience preferred</li><li>
Must have a reliable insured vehicle and a satisfactory driving record.</li></ul> 


Strand Core Values

All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.

RESPECTFUL

 ADAPTIVE

 SERVICE

 ACCOUNTABLE

 UNIFIED

 DEDICATED 


Assistant General Manager Core Competencies
<ul><li>
Leadership</li><li>
Financial Results</li><li>
Guest Satisfaction</li><li>
Decision Making</li><li>
Employee Relations</li></ul> 


Work Environment
<ul><li>
Frequent sitting, standing and walking</li><li>
Frequent trunk rotation while sitting and standing</li><li>
Vision &ndash; close, peripheral, depth, distance, ability to adjust focus required</li><li>
 frequently</li><li>
Hands/Fingers &ndash; frequent typing and use of fine motor skills</li><li>
Frequent bending, stair climbing, reaching above and below shoulder</li><li>
Frequent lifting, carrying, pushing and pulling up to 25 lbs.</li></ul> 


It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.</div>

Assistant General Manager - SpringHill Suites

Management Solutions International (MSI)

<div><div><div><div><div><div><div><div><div>Location</div></div>
<div><div>Doha, Qatar</div></div>
</div></div></div><div></div><div><div><div><div><div>Experience</div></div>
<div><div>5-10</div></div>
</div></div></div><div></div><div><div><div><div><div>Job Type</div></div>
<div><div>Recruitment</div></div></div></div></div></div></div></div></div>
 <div><div><div>Job Description
</div></div><div><h1 class="jobSectionHeader">Job Description</h1>
<div>Assistant Manager &ndash; Guest Relations &amp; Quality Assurance</div>
Department: PR / Reception 
Reports to: Director of Operations
<div>Job Purpose</div>
The Assistant Manager &ndash; Guest Relations &amp; Quality Assurance plays a key role in delivering a distinctive and unparalleled service experience. The position emphasizes inspiring leadership, fostering a positive work culture, and implementing service quality systems that enhance member and guest satisfaction. The role ensures efficient departmental operations, continuous staff development, and consistent adherence to the Club&rsquo;s standards, values, and vision.
<div>Key Duties &amp; Responsibilities</div>
<div>1. Leadership &amp; Team Management</div>
<ul><li>Provide inspirational leadership with a clear vision to ensure delivery of the Club&rsquo;s brand values and service standards.
</li><li>Act as a role model reflecting the Club&rsquo;s mission, culture, and values.
</li><li>Conduct staff briefings, training programs, performance evaluations, and ongoing coaching.
</li><li>Serve as the first point of contact for Guest Relations employees, offering guidance, motivation, and support.
</li><li>Maintain high grooming and professional standards within the team.
</li></ul><div>2. Guest Service &amp; Experience Enhancement</div>
<ul><li>Maintain thorough knowledge of all Club products, services, promotions, and policies.
</li><li>Address guest/member requirements, concerns, and complaints promptly, ensuring timely resolutions and accurate documentation.
</li><li>Gather guest feedback through multiple channels, analyze trends, and recommend service improvements.
</li><li>Work collaboratively with department heads to identify root causes of issues and enhance guest satisfaction.
</li></ul><div>3. Operational Excellence &amp; Quality Assurance</div>
<ul><li>Draft, implement, and update Standard Operating Procedures (SOPs) to improve departmental efficiency.
</li><li>Support internal and external audits, ensuring compliance with ISO and Supreme Committee standards.
</li><li>Document all special offers, discounts, and concessions with required approvals and communicate them appropriately.
</li><li>Maintain accurate guest/member records, track membership expiries, and promote renewals.
</li></ul><div>4. Performance Monitoring &amp; Reporting</div>
<ul><li>Prepare weekly progress updates and periodic reports as required.
</li><li>Ensure accurate documentation of guest concerns, service glitches, and their resolutions.
</li><li>Analyze service quality data and present findings to management.
</li></ul><div>5. Budgeting &amp; Revenue Optimization</div>
<ul><li>Prepare and manage the annual manning, capex, and opex budgets.
</li><li>Support revenue generation by implementing incentive programs and service campaigns.
</li><li>Develop guest relations initiatives, promotions, and marketing collateral to increase member engagement and revenue.
</li></ul><div>6. Cross-Department Coordination</div>
<ul><li>Work closely with the HR department on staffing, development, and welfare initiatives.
</li><li>Build and maintain positive PR with existing members, guests, and clients.
</li><li>Support teamwork across departments to ensure smooth operational flow.
</li></ul><div>Qualifications</div>
<ul><li>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, or related field.
</li><li>Minimum 5 years&rsquo; experience in the hospitality industry, with proven background in Guest Relations and Quality Assurance.
</li><li>Experience leading, training, and supervising teams in a service-oriented environment.</li></ul></div></div>

Assistant Manager – Guest Relations & Quality Assurance

Inspire Management Training Center

The Assistant Manager &ndash; Guest Relations plays a key role in enhancing member and guest experiences by applying modern hospitality practices and ensuring exceptional service interactions. The position emphasizes team leadership, operational excellence, employee development, and fostering a supportive and engaging environment for both guests and staff.Key Responsibilities<ul><li>Provide motivating leadership to ensure team members embody the Club&rsquo;s brand values and consistently deliver outstanding service to members and guests.</li><li>Lead daily staff briefings, coordinate training initiatives, assess performance, and serve as the primary support resource for the Guest Relations team.</li><li>Maintain current knowledge of Club facilities, updates, promotions, pricing, and policies to assist members, visitors, and clients effectively.</li><li>Enhance staff productivity through efficient scheduling, coaching, mentoring, and resource planning.</li><li>Address guest inquiries, concerns, and complaints; ensure timely resolution, proper documentation, and appropriate follow-up for complete satisfaction.</li><li>Strengthen interdepartmental cooperation by supporting teams in meeting operational priorities and shared goals.</li><li>Develop, review, and refine Standard Operating Procedures (SOPs) to ensure consistency, accuracy, and efficiency across departmental activities.</li><li>Collect and evaluate guest and member feedback from various channels to identify insights that improve services and Club offerings.</li><li>Prepare management reports, perform root-cause analyses of issues, and collaborate with department heads to implement corrective and improvement measures.</li><li>Coordinate special discounts or concessions with the Finance Manager, obtain approvals from the Director of Operations, and ensure proper documentation before communicating to relevant teams.</li><li>Maintain accurate membership records, monitor renewals, assist with renewal initiatives, and promote incentive programs to support revenue growth.</li><li>Build and maintain strong public relations with members, guests, and external clients.</li><li>Deliver regular training sessions to operational teams with an emphasis on service quality and guest satisfaction.</li><li>Ensure all team members adhere to grooming and appearance standards.</li><li>Participate in audits, support compliance processes, and execute recommended corrective actions.</li><li>Contribute to annual manpower planning, budget preparation (CAPEX &amp; OPEX), and achievement of departmental KPIs.</li><li>Support management of the Guest Relations departmental budget, assist with promotional initiatives, and participate in marketing activities to enhance visibility and revenue.</li><li>Collaborate with HR on employee matters, promote teamwork, and engage staff in welfare and team-building activities.</li><li>Provide weekly progress summaries and periodic updates to senior management.</li><li>Ensure compliance with internal and external audit frameworks, including ISO standards and Supreme Committee guidelines.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, or a related field.</li><li>Previous experience in Guest Relations, Quality Assurance, or similar hospitality functions, with strong supervisory and leadership capabilities.</li><li>Minimum of 5 years of experience in the hospitality sector, demonstrating the ability to guide, train, and motivate teams toward high service excellence.</li><li>Strong understanding of guest experience principles, quality measurement tools, and effective complaint-resolution techniques.</li></ul>Skills Required<ul><li>Strong team player with excellent cross-department collaboration skills.</li><li>Analytical mindset with strong problem-solving abilities.</li><li>Confident and professional presence when interacting with members, guests, and clients.</li><li>Ability to draft and respond to correspondence professionally and independently.</li><li>Strong customer service orientation.</li><li>Excellent written and verbal communication skills.</li><li>Ability to gather, interpret, and present data effectively.</li><li>High level of initiative with a proactive approach.</li><li>Flexibility to work evenings, weekends, and holidays as required by operations.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>How many years of experience do you have as an Assistant Manager &ndash; Guest Relations in luxury hotel brands?</li><li>Do you have a bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Assistant Guest Relations Manager (Luxury Hotel Industry)

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