assistant guest services manager

Inspire Management Training Center

The Assistant Manager &ndash; Guest Relations plays a key role in enhancing member and guest experiences by applying modern hospitality practices and ensuring exceptional service interactions. The position emphasizes team leadership, operational excellence, employee development, and fostering a supportive and engaging environment for both guests and staff.Key Responsibilities<ul><li>Provide motivating leadership to ensure team members embody the Club&rsquo;s brand values and consistently deliver outstanding service to members and guests.</li><li>Lead daily staff briefings, coordinate training initiatives, assess performance, and serve as the primary support resource for the Guest Relations team.</li><li>Maintain current knowledge of Club facilities, updates, promotions, pricing, and policies to assist members, visitors, and clients effectively.</li><li>Enhance staff productivity through efficient scheduling, coaching, mentoring, and resource planning.</li><li>Address guest inquiries, concerns, and complaints; ensure timely resolution, proper documentation, and appropriate follow-up for complete satisfaction.</li><li>Strengthen interdepartmental cooperation by supporting teams in meeting operational priorities and shared goals.</li><li>Develop, review, and refine Standard Operating Procedures (SOPs) to ensure consistency, accuracy, and efficiency across departmental activities.</li><li>Collect and evaluate guest and member feedback from various channels to identify insights that improve services and Club offerings.</li><li>Prepare management reports, perform root-cause analyses of issues, and collaborate with department heads to implement corrective and improvement measures.</li><li>Coordinate special discounts or concessions with the Finance Manager, obtain approvals from the Director of Operations, and ensure proper documentation before communicating to relevant teams.</li><li>Maintain accurate membership records, monitor renewals, assist with renewal initiatives, and promote incentive programs to support revenue growth.</li><li>Build and maintain strong public relations with members, guests, and external clients.</li><li>Deliver regular training sessions to operational teams with an emphasis on service quality and guest satisfaction.</li><li>Ensure all team members adhere to grooming and appearance standards.</li><li>Participate in audits, support compliance processes, and execute recommended corrective actions.</li><li>Contribute to annual manpower planning, budget preparation (CAPEX &amp; OPEX), and achievement of departmental KPIs.</li><li>Support management of the Guest Relations departmental budget, assist with promotional initiatives, and participate in marketing activities to enhance visibility and revenue.</li><li>Collaborate with HR on employee matters, promote teamwork, and engage staff in welfare and team-building activities.</li><li>Provide weekly progress summaries and periodic updates to senior management.</li><li>Ensure compliance with internal and external audit frameworks, including ISO standards and Supreme Committee guidelines.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, or a related field.</li><li>Previous experience in Guest Relations, Quality Assurance, or similar hospitality functions, with strong supervisory and leadership capabilities.</li><li>Minimum of 5 years of experience in the hospitality sector, demonstrating the ability to guide, train, and motivate teams toward high service excellence.</li><li>Strong understanding of guest experience principles, quality measurement tools, and effective complaint-resolution techniques.</li></ul>Skills Required<ul><li>Strong team player with excellent cross-department collaboration skills.</li><li>Analytical mindset with strong problem-solving abilities.</li><li>Confident and professional presence when interacting with members, guests, and clients.</li><li>Ability to draft and respond to correspondence professionally and independently.</li><li>Strong customer service orientation.</li><li>Excellent written and verbal communication skills.</li><li>Ability to gather, interpret, and present data effectively.</li><li>High level of initiative with a proactive approach.</li><li>Flexibility to work evenings, weekends, and holidays as required by operations.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>How many years of experience do you have as an Assistant Manager &ndash; Guest Relations in luxury hotel brands?</li><li>Do you have a bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Assistant Guest Relations Manager (Luxury Hotel Industry)

Red Sea Global Hospitality

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title:
 
 Assistant Manager - Hospitality Technical Services
 
 
 
 Department:
 
 Technical Services
 
 
 
 Reporting to:
 
 Director - Hospitality Technical Services
 
 
 
 Property:
 
 Red Sea Global Hospitality
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in
 
 Respect, Responsibility, Passion, and Collaboration
 
 &mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 As Assistant Manager - Hospitality Technical Services, you will be the operational backbone of our technical infrastructure, supporting the maintenance, optimization, and innovation of critical
 
 
 systems across the property. From pre-opening, to driving sustainability initiatives, you will ensure our engineering operations align with the hotel&rsquo;s financial, safety, and guest satisfaction goals. This role demands a blend of technical expertise, leadership, and strategic problem-solving to maintain our reputation as an industryleader.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caringfor the needs of the business, their guests, and their
 
 
 colleagues. As Assistant Manager of Hospitality Technical Services, you will need to:
 
 
 
 
 
 
 1. Operational Leadership
 
 
 <ul>
 <li>
 Participate in pre-opening activities. Reviewing quality of work delivered and practicality/ efficiency of installed systems.
 </li>
 <li>
 Work closely with Project Delivery to achieve established/ agreed workflow and schedules. Contribute to improving the operational readiness of systems being handed over.
 </li>
 <li>
 Work closely with Hotel Director of Engineering, to provide support and advise on operational matters.
 </li>
 <li>
 Ensure all post-opening works are completed timely and provide support on DLP matters.
 </li>
 </ul>
 
 
 2. Financial Management
 
 
 <ul>
 <li>
 Support budget planning and cost control for technical services (labor, spare parts, contractors).
 </li>
 <li>
 Review and support utilities consumption strategy.
 </li>
 </ul>
 
 
 3. Team Management &amp; Development
 
 
 <ul>
 <li>
 Supervise and mentor technicians, fostering a culture of safety, accountability, and innovation.
 </li>
 <li>
 Collaborate with Project Delivery, Hotel executives to deliver improved system performance and ease of operations.
 </li>
 <li>
 Establish effective trackers/ benchmarks to monitor progress.
 </li>
 </ul>
 
 
 4. KPI Monitoring &amp; Reporting
 
 
 <ul>
 <li>
 Track KPIs such as energy consumption, maintenance costs, and equipment downtime.
 </li>
 <li>
 Track all post-opening pending works till timely completion.
 </li>
 <li>
 Gather and consolidate all relevant project related documentations.
 </li>
 </ul>
 
 
 
 
 
 Key Qualifications
 
 
 
 
 Education and Experience
 
 :
 
 <ul>
 <li>
 Bachelor&rsquo;s degree/ Diploma in Engineering, Mechanical/ Electrical/ MEP or related field.
 </li>
 <li>
 2-3 years with MEP project related experience; 1-2 years&rsquo; experience in Hotel engineering operation, managerial level, will be an advantage.
 </li>
 </ul>
 
 
 
 
 
 Core Skills and Competencies:
 
 
 <ul>
 <li>
 Highly organized tracking and managing tasks on multiple fronts.
 </li>
 <li>
 Effective communication skills at all levels, ability to influence outcomes.
 </li>
 <li>
 Familiar with project workflows and administratively savvy.
 </li>
 <li>
 Familiar with the operation of MEP systems typically designed for Hotels.
 </li>
 <li>
 Have a keen eye for details relating to product acceptance and taking into consideration practicality and ease of use
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programmes.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
</div>

Assistant Manager - Hospitality Technical Services

Atlantis Resorts

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion.About The RoleAs the Night Resort Assistant Manager, you will primarily be focused on ensuring the Front Services are operated to the highest standards and guest service delivery standards and are nothing short of 5 stars for both guests and colleagues. In addition, the direct functionality of the Resort Assistant Manager is to oversee the Front Desk and lobby operation by ensuring proper coordination between Front Office with Front Services, Housekeeping and other relevant departments to ensure a seamless guests' arrival, departure and in-house experiences are as per resort standards.You must act as an ambassador for the resort, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance. You will have an immaculate personal presentation and be passionate about developing the team.About YouIdeally, we'd love you to have a bachelor's degree in hospitality or other relevant discipline and 2 - 3 years of experience in a similar role within an international and well-known luxury hotel or resort. You will demonstrate the highest level of hospitality and professionalism in order to motivate the team to achieve the highest standards possible. You will have the ability to work positively with others and contributes actively to promote a healthy team spirit.Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Management</li><li>Hospitality</li></ul>

Night Resort Assistant Manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
About the Role 
 
We are seeking an experienced and proactive Assistant Director of Rooms to support the Director of Rooms in overseeing all aspects of the Rooms Division operations at Four Seasons Hotel Madinah. Reporting directly to the Director of Rooms, you will be responsible for managing the day-to-day operations of Front Office, Housekeeping, and Guest Services, ensuring that all departments work together seamlessly to provide exceptional guest experiences. 
 
What You Will Do 
 
<ul><li>Assist the Director of Rooms in managing and overseeing the Rooms Division operations, including Front Office, Housekeeping, concierge and Guest Services.
</li><li>Ensure that all areas of the Rooms Division meet Four Seasons&rsquo; high standards of cleanliness, comfort, safety, and service.
</li><li>Supervise and train department heads, including the Front Office Manager, Housekeeping Manager, and Guest Services Manager, to ensure high performance and operational efficiency.
</li><li>Monitor daily operations to ensure smooth communication between departments and ensure guest satisfaction is consistently met.
</li><li>Assist in managing the department&rsquo;s budget, ensuring operational costs remain within forecasted limits and identifying opportunities for cost savings.
</li><li>Handle guest complaints and concerns in a timely and professional manner, ensuring that appropriate action is taken to address any issues.
</li><li>Ensure compliance with health, safety, and hygiene standards, maintaining a safe and clean environment for both guests and staff.
</li><li>Support the recruitment, training, and development of staff within the Rooms Division, ensuring continuous improvement in service delivery.
</li><li>Implement and enforce standard training Manual (STMs) across all Rooms Division departments, ensuring consistency and efficiency in service.
</li><li>Monitor key performance indicators (KPIs) and operational metrics to track departmental performance and implement improvements.
</li><li>Assist in preparing operational reports for senior management, providing analysis and recommendations for improvement.
</li><li>Collaborate with other hotel departments, including F&amp;B, Engineering, and Sales, to ensure seamless service delivery and operational synergy.
</li><li>Participate in special events and projects within the Rooms Division, ensuring they are executed efficiently and effectively. 
</li></ul> 
What You Bring 
 
<ul><li>Bachelor&rsquo;s degree in Hospitality Management or a related field from a recognized institution.
</li><li>Proven experience in Rooms Division management or similar roles within the hospitality industry, preferably in a luxury hotel setting.
</li><li>Strong leadership skills, with the ability to motivate and manage teams across different departments.
</li><li>In-depth knowledge of Front Office, Housekeeping, and Guest Services operations, including SOPs, guest service standards, and operational efficiency.
</li><li>Strong organizational, problem-solving, and communication skills, with the ability to collaborate effectively with various hotel departments.
</li><li>Financial acumen, with experience in budget management and cost control.
</li><li>Ability to work under pressure, maintaining high standards of service while managing multiple tasks.
</li><li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with hotel property management systems is a plus.
</li><li>Proficiency in English.
</li><li>Suitable candidates must be eligible to work in Saudi Arabia. 
</li></ul> 
What We Offer 
 
<ul><li>Competitive salary in a tax-free environment.
</li><li>Housing and transportation allowances.
</li><li>30 days of vacation plus public holidays.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Employee Assistance Program and worldwide complimentary room nights.
</li><li>Opportunities for growth and development.
</li><li>Additional family benefits. 
 
</li></ul>Schedule &amp; Hours 
 
This is a full-time role.</div>

Assistant Director of Rooms – Four Seasons Hotel Madinah, Saudi Arabia

Raffles

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
As Assistant Reservations Manager, you will support the Reservations Manager in overseeing all aspects of the hotel&rsquo;s booking operations. Your role ensures reservations are handled efficiently, accurately, and delivered with high-end guest service. This contributes directly to guest satisfaction, operational smoothness, and maximization of room revenue.
Key Responsibilities:<ul><li>
Ensure the daily operations of the Reservations Department run smoothly &mdash; manage departmental checklists, monitor tasks and ensure timely completion and review</li><li>
Review and spot-check reservations (including previous day&rsquo;s bookings and arrivals), ensuring accuracy &mdash; especially VIP, special requests, corporate bookings &mdash; and readiness for arrival</li><li>
Support recruitment, training, coaching, and ongoing development of reservations staff (Reservations Agents), to uphold the high service standards expected by the brand</li><li>
Supervise and manage the Reservations team: oversee daily tasks, ensure enquiries/bookings are handled efficiently, maintain high responsiveness and professionalism</li><li>
Maintain strong coordination with other hotel departments (Front Office, Groups/Events, Sales/Revenue, and others) to align room allocations, group reservations, room-blocks, pick-up lists, and guest needs</li><li>
Monitor room inventory, room-block allocations, and collaborate with the Groups Department for group bookings, rooming lists, and adjustments as needed</li><li>
Handle guest enquiries, reservation requests, modifications, cancellations &mdash; including from travel agents, corporate accounts, OTAs and direct channels &mdash; ensuring accuracy, timely response, and excellent guest communication</li><li>
Track lost business opportunities (e.g., cancelled or unconverted enquiries), follow up where appropriate and report findings to department leaders for potential recovery</li><li>
Maintain full knowledge of hotel business segments, room types, rates, promotions, packages, and seasonal offers &mdash; ensure correct application when taking reservations</li><li>
Prepare and submit regular reports (daily, monthly or as required) on reservations performance to senior management/administration</li><li>
Ensure compliance with all hotel policies and standards (brand standards, hygiene/safety where applicable, data privacy for guest information)</li><li>
Perform any other duties as assigned by management, especially in support of operational and guest-experience goals</li></ul> 

Qualifications 
<ul><li>
Degree or diploma in Hotel Management, Hospitality, Business Administration or related field</li><li>
Minimum 3 years&rsquo; experience in hotel/resort operations, ideally in a Reservations Supervisor or similar role in a luxury hotel/resort environment</li><li>
Strong knowledge of global distribution/reservation systems (e.g. PMS such as &ldquo;Opera&rdquo;) and proficiency in standard office software (e.g. Microsoft Office)</li><li>
Excellent communication skills (written and verbal), customer-service orientation, ability to interact professionally with guests, travel agents, corporate clients</li><li>
Good organizational, multitasking, detail-oriented, time-management and prioritization skills</li><li>
Leadership and team-management abilities: able to coach, motivate, supervise and guide a team of reservations agents</li><li>
Ability to work under pressure, manage high workload, and remain calm and professional even during peak periods</li><li>
Analytical mindset: able to recognize occupancy/reservation trends, support strategies to optimize room revenues and minimize lost bookings</li></ul></div>

Assistant Reservations Manager

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens. 
Job Description 
As an Assistant Concierge Manager with us, your role is to execute the Service Promise to our Guests through the proper training provided and the Brands' Service Essentials. In order to deliver on this promise, it all starts with the right attitude and a smile. Your role is to make what seems to be impossible and unusual happen!<ul><li>Overlook the daily operations of the whole Concierge department.</li><li>Coach, lead, guide and direct the efforts of the team of Concierge Agents.</li><li>Approve and adjust schedules as required based on business volume forecasts.</li><li>Provide feedback, seizes training and coaching opportunities with Colleagues.</li><li>Support training initiatives and provides a training role as required.</li><li>Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.</li><li>Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.</li><li>Maintain a network of service providers for the efficient conduct in coordinating guest requirements.</li><li>Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.</li><li>Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.</li><li>Respond to queries positively.</li><li>Follow through all endorsements at the concierge and ensure completion.</li><li>Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.</li><li>Be transparent and responsible on matters involving finances.</li><li>Maintain absolute integrity and trustworthiness in the team.</li><li>Adhere to the established financial guidelines and control all costs.</li><li>Manage the daily documentation/recording of bills particularly filing of receipts.</li><li>Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.</li><li>Monitor responsible use of all available systems and equipment in the hotel.</li><li>Promotes and follows a safe work environment.</li><li>Promotes and leads a service driven, results driven work environment.</li><li>Follows departmental SOP's (Standard Operating Procedures) including all safety policies</li><li>Promote all hotel services, offers and facilities and their operating hours.</li><li>Other duties as assigned.</li></ul> 
Qualifications<ul><li> 
Passion for guest service</li><li>Excellent written and verbal communication, interpersonal and leadership skills.</li><li>Highly organized, results-oriented with the ability to be flexible and work well under pressure.</li><li>Strong interpersonal and problem solving abilities.</li><li>Highly responsible &amp; reliable.</li><li>Fluency in English, secondary language preferred.</li><li>Member of Les Cles D'Or is preferred.</li><li>Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.</li><li>Must have the ability to handle a multitude of tasks and Guest requests.</li><li>Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>Ability to work cohesively with fellow colleagues as part of a team.</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul></div>

Assistant Concierge Manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 As an Assistant Concierge Manager with us, your role is to execute the Service Promise to our Guests through the proper training provided and the Brands' Service Essentials. In order to deliver on this promise, it all starts with the right attitude and a smile. Your role is to make what seems to be impossible and unusual happen!
 
 
 <ul>
 <li>
 Overlook the daily operations of the whole Concierge department.
 </li>
 <li>
 Coach, lead, guide and direct the efforts of the team of Concierge Agents.
 </li>
 <li>
 Approve and adjust schedules as required based on business volume forecasts.
 </li>
 <li>
 Provide feedback, seizes training and coaching opportunities with Colleagues.
 </li>
 <li>
 Support training initiatives and provides a training role as required.
 </li>
 <li>
 Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
 </li>
 <li>
 Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
 </li>
 <li>
 Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
 </li>
 <li>
 Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
 </li>
 <li>
 Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
 </li>
 <li>
 Respond to queries positively.
 </li>
 <li>
 Follow through all endorsements at the concierge and ensure completion.
 </li>
 <li>
 Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
 </li>
 <li>
 Be transparent and responsible on matters involving finances.
 </li>
 <li>
 Maintain absolute integrity and trustworthiness in the team.
 </li>
 <li>
 Adhere to the established financial guidelines and control all costs.
 </li>
 <li>
 Manage the daily documentation/recording of bills particularly filing of receipts.
 </li>
 <li>
 Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.
 </li>
 <li>
 Monitor responsible use of all available systems and equipment in the hotel.
 </li>
 <li>
 Promotes and follows a safe work environment.
 </li>
 <li>
 Promotes and leads a service driven, results driven work environment.
 </li>
 <li>
 Follows departmental SOP's (Standard Operating Procedures) including all safety policies
 </li>
 <li>
 Promote all hotel services, offers and facilities and their operating hours.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Passion for guest service
 </li>
 <li>
 Excellent written and verbal communication, interpersonal and leadership skills.
 </li>
 <li>
 Highly organized, results-oriented with the ability to be flexible and work well under pressure.
 </li>
 <li>
 Strong interpersonal and problem solving abilities.
 </li>
 <li>
 Highly responsible &amp; reliable.
 </li>
 <li>
 Fluency in English, secondary language preferred.
 </li>
 <li>
 Member of Les Cles D'Or is preferred.
 </li>
 <li>
 Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.
 </li>
 <li>
 Must have the ability to handle a multitude of tasks and Guest requests.
 </li>
 <li>
 Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
 </li>
 <li>
 Ability to work cohesively with fellow colleagues as part of a team.
 </li>
 <li>
 Ability to focus attention on guest needs, remaining calm and courteous at all times.
 </li>
 </ul>
</div>

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