assistant guest services manager

Conservatorium Hotel

<div><div><div><p>Assistant Guest Relations Manager
 </p><div></div><div><div><ul><li>JR-03920
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li> </ul></div><div></div><div><ul><li>Permanent
</li><div></div><li><div>Mandarin Oriental Downtown, Dubai
</div></li>
</ul></div></div><div></div><div><p>Mandarin Oriental Downtown, Dubai is looking for an Assistant Guest Relations Manager to join our Guest Relations team.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p></p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p></p><p>
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.</p><p></p><p><b>
About the job</b></p><p></p><p>
Based at the Mandarin Oriental Downtown, Dubai within the Guest Relations department in Dubai, the Assistant Guest Relations Manager is responsible to oversee Guest Relations department, Coffee person and Lobby hostess teams. They will be the key liaison between the hotel and our guests and will meet, greet, and escort all VIP guests and will ensure a smooth arrival and a fond farewell. Assistant Guest Relations Manager reports to the Guest Relations Manager.</p><p></p><p><b>
As an </b><b>Assistant Guest Relations Manager, you will be responsible for the following duties:</b></p><ul>
<li><p>
Serve as the main ambassador of the hotel, ensuring all guest interactions reflect professionalism, care, and brand standards.</p></li>
<li><p>
Oversee all guest relations functions, including VIP arrangements, special requests, and personalized experiences to drive guest satisfaction and loyalty.</p></li>
<li><p>
Lead, coach, and support the Guest Relations team, fostering teamwork, accountability, and adherence to hotel policies and service standards.</p></li>
<li><p>
Coordinate closely with key departments to ensure smooth operations, timely communication, and seamless delivery of VIP amenities and services.</p></li>
<li><p>
Analyse guest feedback and satisfaction data to identify improvement areas, enhance service quality, and support ongoing training initiatives.</p></li>
<li><p>
Promote a positive workplace culture by encouraging collaboration, recognizing achievements, resolving conflicts constructively, and modeling service excellence.</p></li>
</ul><p></p><p><b>
As an </b><b>Assistant Guest Relations Manager, we expect from you:</b></p><ul>
<li><p>
At least 3 years of experience in a luxury 5-star hotel environment.</p></li>
<li><p>
Minimum 2 years of Front Office or Guest Relations experience in a luxury hotel.</p></li>
<li><p>
Minimum 2 years of Butler experience in a luxury setting.</p></li>
<li><p>
Proficient in Microsoft Office, PSMS, Alice, Alliants, Seven Rooms, and Rex systems.</p></li>
<li><p>
Previous hotel pre-opening experience is an advantage.</p></li>
<li><p>
Middle East experience and fluency in multiple languages are preferred.</p></li>
</ul><p></p><p><b>
Our commitment to you
</b></p><ul><li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</p></li>
<li><p>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</p></li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div></div></div></div>

Assistant Guest Relations Manager

KERZNER INTERNATIONAL LIMITED

<p><strong>About The Role</strong><br>As the Night Resort Assistant Manager, you will primarily be focused on ensuring the Front Services are operated to the highest standards and guest service delivery standards and are nothing short of 5 stars for both guests and colleagues. In addition, the direct functionality of the Resort Assistant Manager is to oversee the Front Desk and lobby operation by ensuring proper coordination between Front Office with Front Services, Housekeeping and other relevant departments to ensure a seamless guests  arrival, departure and in-house experiences are as per resort standards.</p><p>You must act as an ambassador for the resort, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance. You will have an immaculate personal presentation and be passionate about developing the team.</p>

Night Resort Assistant Manager

Accor Group

<br>Job Title<br>Assistant Guest Relations Manager - Guest Experience and Service Excellence (Accor Dubai)<br>Job Description<br>Assistant Guest Relations Manager - Guest Experience and Service Excellence (Accor Dubai)<br> <br>Your Mission<br> <br>Accor is looking for an Assistant Guest Relations Manager to oversee daily guest engagement and front-of-house service operations at one of its luxury Dubai properties. In this full-time role, you will supervise the Guest Relations team, handle VIP arrivals, respond to guest concerns, and promote a warm, personalized experience across all touchpoints. This role is ideal for service-focused professionals with strong leadership skills and a passion for luxury hospitality.<br> <br>Job Essentials<br> <br>Job Location: Dubai, UAE<br>Industry: Hospitality<br>Function: Hospitality / Travel<br>Salary: 9000-11000 monthly (Market estimated)<br>Gender: Any (Female preferred)<br>Candidate Nationality: Any<br>Candidate Current Location: Any<br>Job Type: Full-time<br> <br>Main Responsibilities<br> <br>* Supervise the day-to-day operations of the Guest Relations department and ensure adherence to quality service standards<br>* Personally welcome VIPs, oversee guest cocktails, and maintain lobby presence to ensure all guests are assisted<br>* Monitor and respond to guest inquiries, letters, and complaints with discretion and professionalism<br>* Support and coach the Guest Relations team in delivering high-impact guest experiences<br>* Coordinate guest activities and communication between Front Office, Housekeeping, F&amp;B, and General Management<br>* Track and analyze guest feedback, taking direct action when needed to resolve issues and convert experiences into loyalty<br>* Maintain and update departmental attendance, training records, and vacation overviews<br>* Support cross-training efforts, interdepartmental collaboration, and staff morale<br>* Handle any tasks assigned by the Guest Relations Manager or cover their responsibilities when required<br>* Ensure departmental grooming, punctuality, and behavior align with hotel brand standards<br>* Participate in hotel opening task force initiatives when needed<br> <br>Candidate Requirements<br> <br>* University degree in Hotel or Hospitality Management<br>* 3 to 4 years of experience in a similar guest-facing leadership role, ideally within a five-star hotel<br>* Excellent interpersonal and communication skills<br>* Proficient in handling guest complaints and service recovery<br>* Able to inspire and lead a diverse service team in a high-volume setting<br>* Well-groomed, punctual, and consistently professional in conduct<br>* Fluent in English; additional languages are a plus<br>* Female candidates are preferred for this position<br> <br>Perks and Benefits<br> <br>* Employee benefit card offering discounted rates at Accor properties worldwide<br>* Access to professional development programs through Accor Academies<br>* Global career mobility across Accor s network of 110+ countries<br>* Opportunity to participate in purpose-driven initiatives like Planet 21<br>* Work in a diverse, inclusive environment that values talent and encourages growth<br> <br><br>

Confidential

<div>
 <p>
  We are looking for a refined, service-driven Assistant Guest Relations Manager to support the delivery of exceptional guest experiences and uphold Forbes Five-Star service standards. The ideal candidate will be polished, empathetic, and proactive, with strong leadership and communication skills.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <p>
  &bull; Assist in leading the Guest Relations team to ensure every guest receives a warm, personalized, and seamless experience from arrival to departure.
 </p>
 <p>
  &bull; Support VIP, VVIP, and repeat guest recognition programs, ensuring special preferences are anticipated and exceeded.
 </p>
 <p>
  &bull; Oversee daily lobby operations, guest engagement, and service quality audits.
 </p>
 <p>
  &bull; Handle guest inquiries, requests, and complaints with professionalism, discretion, and efficient resolution.
 </p>
 <p>
  &bull; Conduct room inspections for VIP arrivals, ensuring all amenities and setups meet luxury standards.
 </p>
 <p>
  &bull; Coordinate with Front Office, Concierge, Housekeeping, F&amp;B, and other departments to deliver flawless service.
 </p>
 <p>
  &bull; Assist in developing guest experience initiatives and enhancing service rituals aligned with Forbes standards.
 </p>
 <p>
  &bull; Prepare departmental reports, manage scheduling, and support training for Guest Relations colleagues.
 </p>
 <p>
  &bull; Monitor guest feedback platforms and ensure timely follow-up to maintain high satisfaction scores.
 </p>
 <p>
  &bull; Represent the Guest Relations Manager in their absence and maintain a strong presence in guest-facing areas.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Requirements:
 </p>
 <p>
  &bull; 2&ndash;4 years of Guest Relations or Front Office experience in a five-star or Forbes-rated luxury hotel.
 </p>
 <p>
  &bull; Strong leadership, communication, and interpersonal skills with a guest-centric mindset.
 </p>
 <p>
  &bull; Polished, professional appearance and exceptional service etiquette.
 </p>
 <p>
  &bull; Excellent problem-solving abilities and emotional intelligence.
 </p>
 <p>
  &bull; Experience managing VIP guests and handling sensitive situations with discretion.
 </p>
 <p>
  &bull; Strong knowledge of Opera or similar PMS systems.
 </p>
 <p>
  &bull; Ability to multitask and remain composed in a fast-paced environment.
 </p>
 <p>
  &bull; Fluency in English; additional languages are a strong advantage.
 </p>
 <p>
  &bull; Flexibility to work shifts, weekends, and public holidays.
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you are passionate about creating memorable guest moments and elevating luxury hospitality, we invite you to apply for the role of Assistant Guest Relations Manager.
 </p>
</div>


Atlantis Resorts

<p>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.</p><p>Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion.</p><p><b>About The Role</b></p><p>As the Night Resort Assistant Manager, you will primarily be focused on ensuring the Front Services are operated to the highest standards and guest service delivery standards and are nothing short of 5 stars for both guests and colleagues. In addition, the direct functionality of the Resort Assistant Manager is to oversee the Front Desk and lobby operation by ensuring proper coordination between Front Office with Front Services, Housekeeping and other relevant departments to ensure a seamless guests' arrival, departure and in-house experiences are as per resort standards.</p><p>You must act as an ambassador for the resort, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance. You will have an immaculate personal presentation and be passionate about developing the team.</p><p><b>About You</b></p><p>Ideally, we'd love you to have a bachelor's degree in hospitality or other relevant discipline and 2 - 3 years of experience in a similar role within an international and well-known luxury hotel or resort. You will demonstrate the highest level of hospitality and professionalism in order to motivate the team to achieve the highest standards possible. You will have the ability to work positively with others and contributes actively to promote a healthy team spirit.</p><p>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</p> Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Management</li><li>Hospitality</li></ul>

Management Solutions International (MSI)

<p></p><div><div><div><div><div><div><div><div><div>Location</div></div>
<div><div>Doha, Qatar</div></div>
</div></div></div><div></div><div><div><div><div><div>Experience</div></div>
<div><div>5</div></div>
</div></div></div><div></div><div><div><div><div><div>Job Type</div></div>
<div><div>Recruitment</div></div></div></div></div></div></div></div></div>
<br><div><div><div>Job Description
</div></div><div><p><b>Description</b>:<br>
Assistant Manager - Guest Relation &amp; Quality Assurance incorporates the latest service trends of the hospitality industry resulting in a distinctive and unparalleled service experience. Fostering a positive work environment is key to ensuring complete guest and team satisfaction. The operational goals of training, leadership, development, and recognition of individual and team performance are paramount to the success of the overall operations. and your duties and responsibilities includes but are not limited to the following;</p>
<p>1.Provide Inspirational Leadership, clear vision and direction to colleagues to ensure delivery of the brand, values and vision to create an amazing experience for our members and guest. Acts as a role model for our brand's mission, service culture, and values</p>
<p>2.Conduct staff briefings, trainings, evaluate staff performance, counsel, and motivate departmental staff. Serve as a role model and a first point of contact for all Guest Relation Employees.</p>
<p>3.Always be fully aware of products, services , promotional activities pricing and policy changes, provide correct information to members, visitors and clients.</p>
<p>4.Maximize productivity through effective staffing, scheduling, coaching and mentoring department staff.</p>
<p>5.Attend to Guest requirements, concerns, complaints and resolve service glitches and keep a record of all feedbacks under the appropriate system. Ensure that the issues are resolved in a timely manner to guest's satisfaction.</p>
<p>6.Develop and maintain positive working relationships; support team to reach common goa; listen and respond appropriately to the operational cahllenges experienced by the frontline staff</p>
<p>7.Draft and Implement the Standard Operating Procedure, define systems and practices, review the existing documentation, procedure and suggest revision to enhance the administrative efficiency of the department.</p>
<p>8.Gather members and guest feedbacks, comments &amp; remarks through various channels, surveys, analyze and evaluate all guest comments and feedback concerning products and services.</p>
<p>9.Provide findings and feedback to management through use of data analysis, identify root cause ansd work with the relevant department heads on suggestions to enhance guest experience and satisfaction.</p>
<p>10. Discuss special discounts, concessions with Finance Manager and ensure prior approval from the Director of Operations and document all special discounts, concessions, out of the service terms offerings and entitlement agreed with the members and guest and inform the respective hod in writing.</p>
<p>11. Ensure proper documentation, up to date records and files are maintained as per the set standards for all the members, guests, clients, track membership expiries and encourage renewals. Maximize additonal revenue by motivating colleagues by implementing or maintaning incentive programs.</p>
<p>12. Develop and maintain good PR with the existing members, guests and clients.</p>
<p>13. Conduct regular training regarding Guest service, Guest Orientation &amp; service enhancement for all operational team members. Improve and maintain guest satisfaction scores through ongoing learning and training of brand standards and service essentials to employees.</p>
<p>14. Ensure high grooming standards are maintained by team members within the parameters of the requirements.</p>
<p>15. Attend Internal Audits, External / Third party Audits, provide justification and adhere to the corrective action suggested by the management.</p>
<p>16. Prepare and submit yearly manning budget, capex, opex budgets strategies and ensure attainment of given targets under the budget guidelines.</p>
<p>17. Manage guest relations departmental budget to develop specific campaigns, promotions, and collateral for effective market awareness, generate revenue and meet set targets.</p>
<p>18. Coordinate with HR department for staff related issue, create good teamwork and motivate staff by introducing various welfare programs and activities.</p>
<p>19. Prepare weekly progess reports and submit periodic reports to the management, as per the stipulated schedule.</p>
<p>20. Ensure requirement compliance on any External/Internal audits related to ISO and Supreme Committee Standards.</p><br>
<p></p>
<p><b>Qualifications Required</b><br>
1.Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, or related field.<br>
2.Previous experience in Guest Relations and Quality Assurance or a related field, with proven leadership and team-supervision abilities.<br>
3.Experience required: Minimum 5 years of experience in Hospitality industry &amp; Proven ability to lead, train, and motivate teams to maintain high service standards.<br>
4.Strong knowledge of customer experience standards, service quality measures, and complaint-handling procedures.</p><br>
<p></p>
<p><b>Skills required</b><br>
1. Team Player.<br>
2. Analytical thinker.<br>
3. A confident personality that will allow the incumbent to deal with third parties. e.g. Members, Guests &amp; Prospective Clients.<br>
4. Self-corresponding.<br>
5. Customer service orientation.<br>
6. Excellent written and oral communication skills.<br>
7. Should be able to gather data and prepare reports.<br>
8. Should have a high level of initiative.<br>
9. Ability to work flexible hours, including evenings, weekends and holidays if its required</p></div></div><p></p>

Assistant Manager Guest Relation & Quality Assurance

Hilton

<div><p>Assistant Reservations Manager</p><p>
An Assistant Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.</p><br>
<p><br>
<br>
<b>What will I be doing?</b></p><br>
<p>As Assistant Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Assistant Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:</p>
<ul><li>Maximise occupancy levels by reviewing and revising revenue strategies</li>
<li>Work with the Sales and Events Teams to maximise corporate and group rates</li>
<li>Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Assist in the recruiting, managing, training and developing of the Team</li>
<li>Participate in the organisation of hotel promotional activities</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>A Assistant Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous experience with reservations in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li>
<li>Excellent organisation and planning skills</li>
<li>Accountable and resilient</li>
<li>Flexibility to respond to a range of different work situations</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li>
<li>Relevant degree, in a business discipline, from an academic institution</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Assistant Reservations Manager

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