assistant guest services manager

Travel + Leisure Co.

<div>We Put the World on Vacation
Travel + Leisure Co. is the world&rsquo;s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
How You&rsquo;ll Shine: 
The Assistant Guest Services Manager serves as a supporting role to the Guest Services Manager. This role will partner in the leadership, planning, organization, and direction of daily operations for the Guest Services Department in the most efficient and effective manner possible. The Assistant Guest Services Manager provides supervision and direction to the Guest Services Associates; may oversee additional departments as business needs dictate. Responsibility includes fostering and maintaining a positive relationship with owners, guests, and other site departments. This role will be able to handle guest issues to resolution and monitor guest satisfaction scores. The Assistant Guest Services Manager will assist the Guest Services Manager in attracting, coaching, training, and retaining talent by engaging and showing a genuine passion to develop others. This role will partner with the Guest Services Manager and Human Resources partners to minimize employee relations issues. 
 
What You&rsquo;ll Bring:<ul>
<li>
Leadership Skills.</li>
<li>
Cash Handling Experience.</li>
<li>
Excellent communication skills.</li>
<li>
Proficiency in Microsoft Excel, Word, Outlook.</li>
<li>
2 years of leadership experience, preferably in the hotel/hospitality industry</li>
</ul>
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.<ul><li>Medical</li></ul><ul><li>Dental</li></ul><ul><li>Vision</li></ul><ul><li>Flexible spending accounts</li></ul><ul><li>Life and accident coverage</li></ul><ul><li>Disability</li></ul><ul><li>Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)</li></ul><ul><li>Wish day paid time to volunteer at an approved organization of your choice</li></ul><ul><li>401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)</li></ul><ul><li>Legal and identity theft plan</li></ul><ul><li>Voluntary income protection benefits</li></ul><ul><li>Wellness program (subject to provider availability)</li></ul><ul><li>Employee Assistance Program</li></ul>
Compensation
Generally starting at $52,275 - $61,500 per year. The actual salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you&rsquo;ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what&rsquo;s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.</div>

Assistant Guest Services Manager - Club Wyndham National Harbor

Hilton

<div>
 Assistant Room Service Manager is responsible for managing room service operations to deliver an excellent Guest and Member experience while training staff, optimising sales, and controlling costs.
 
 
 
 What will I be doing?
 
 
 
 As Assistant Room Service Manager, you will be responsible for managing room service operations to deliver an excellent Guest and Member experience. Assistant Room Service Manager will also be required to manage, train, and develop team members and optimise sales and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Provide effective leadership to the Room Service teams to ensure targets are met and exceeded both for the hotel and individual development
 </li>
 <li>
 Ensure compliance of brand standards
 </li>
 <li>
 Evaluate guest satisfaction levels with a focus on continuous improvement
 </li>
 <li>
 Aware of trends and propose ideas to build the range and quality of Food and Beverage
 </li>
 <li>
 Optimise sales and contain costs, identifying any areas for action
 </li>
 <li>
 Set achievable budgets and other short- and long-term functional goals
 </li>
 <li>
 Maintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars
 </li>
 <li>
 Maintain strong internal control environment and compliance to hotel/company policies and procedures
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Assistant Room Service Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a similar role
 </li>
 <li>
 Effective management skills
 </li>
 <li>
 Negotiation and influencing skills
 </li>
 <li>
 Positive attitude
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Good grooming standards
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience within the hospitality industry
 </li>
 <li>
 Previous experience managing payroll, budgets and forecasting
 </li>
 <li>
 Commercial and industry knowledge
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
</div>

Assistant Room Service Manager / Supervisor

Rixos

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
 Education: At least a Bachelor`s Degree. 
 Experience: At least 7 years of experience in the industry following theoretical education. 
 Foreign Language: Excellent level of English to communicate with guests and employees. 
 Courses and Training: Prior attendance in seminars and trainings in the related field. 
 Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). 
 Skills: Has excellent command of guest profiles. Trains his/her team and instructs them on how to address guests. Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Expected to integrate and coordinate the operations that concern an important unit in the facility. 
Qualifications 
2.1 Ensure and provide flawless, upscale, professional and high class guest service experiences 
2.2 Analyse guest feedback and provide strategic direction to continuously improve overall rating 
2.3 Create a communication bridge between guests and operational departments. 
Additional Information 
2.4 Shed light for all operational departments through the eyes of guests and deal closely with every request, problem and needs of the guests. Find solutions by keeping guest satisfaction at the fore. 
2.5 Approve the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report prepared according to requests, needs and demands placed by guests throughout the day. 
2.6 Ensure that the rooms are checked and organise the complimentary services before VIP guests enter the facility. Ensure that VIP guests are greeted in the reception. Inform the General Manager, Hotel Manager and other departments of VIP guests. 
2.7 Ensure that a Welcome Letter is written and sent to guests staying at the hotel. 
2.8 Ensure that reservations for the A la Carte restaurants in the hotel are scheduled in an orderly manner. 
2.9 Identify the training needs of employees, prepare an annual training plan and deliver the necessary trainings. Submit the training participation records to the Human Resources Department. 
2.10 Conduct an internal communication meeting with the department at least twice every month and record the items discussed. 
2.11 Responsible for procuring and protecting the supplies required to manage the office. 
2.12 Identify any physical conditions in the facilities that lessen guest satisfaction and ensure that the investments to be made aim at achieving guest satisfaction. 
2.13 Identify the personal expectations and tendencies of guests and work on future concepts accordingly. 
2.14 Evaluate the results of the Guest Satisfaction Questionnaire and prepare a report containing statistics, graphs and comments. Provide guidance to the Sales and Marketing Department through the statistical data gathered from guests. 
2.15 Inform the General Manager about any diseases and health problems of guests. 
2.16 Prepare the &ldquo;Monthly Timecard Report&rdquo; for Guest Relations employees and submit the report to the Personnel Department. 
2.17 Prepare the weekly work schedules for Guest Relations employees. 
2.18 Adopt the principle of 100% guest satisfaction and ensure that all employees adopt and work towards this principle. 
2.19 Take part in the Emergency Response Teams and manage and deploy his/her own team.
2.20 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). 
2.21 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for savingenergy. To predict effects of environment and efficiency of energy on purchased equipment. 
2.22 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. 
2.23 To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness. 
2.24 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. 
2.25 Carry out all other duties assigned by managers and hotel management not specified in the job description.</div>

Assistant Guest Relations Manager (Expat)

W. Lee Flowers

Overview: 
To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods’ Guest Service Standards and Policies. Supervise and perform all functions related to sales related assets. Assume the duties of the Department Manager in their absence.
 
Responsibilities: 
1. Maintenance of Guest Service Standards
 
a. Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.
 
b. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
 
c. Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.
 
d. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.
 
e. Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
 
f. Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
 
g. Ensures all unused check lanes are blocked off when not in use.
 
h. Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
 
2. 2. Training and Development of Front porch Hosts
 
a. Provides training and direction to hosts not meeting the front porch standards.
 
b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
 
c. Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.
 
3. 3. Sales, Cash and Invoice Accounting
 
a. Prepare weekly cash report and accompanying documentation.
 
b. Maintain sales related information.
 
c. Process invoices and transfers as assigned.
 
d. Process beer/wine payments.
 
4. 4. Cash Related Activities
 
a. Prepare bank deposits according to policy.
 
b. Handle payroll check approval/cashing according to company policy.
 
c. Ensure that an accurate daily cash count is completed.
 
d. Process guest needs such as money orders, stamps, lottery tickets, etc.
 
e. Process returned checks according to policy.
 
5. 5. Cash Office Security
 
a. Ensure the security of the cash office and store funds.
 
b. Maintain accountability standards of cashier tills.
 
c. Maintain supplies needed for front porch and cash office.
 
6. 6. Cashier/Guest Service Clerk Performance Reports
 
a. Monitor and analyze the Operator Activity Report.
 
b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
 
7. Perform all other duties as assigned by management.
 
Qualifications: 
1. Friendly, outgoing personality.
 
2. Ability to work well with others.
 
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
 
4. Ability to read and understand information and direction.
 
5. Knowledge of front porch operations.
 
6. Ability to supervise people including training and development.
 
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
 
8. Effective communication and guest service skills.
 
9. Must be at least 18 years old.
 
10. Ability to stand for extended periods of time.
 
11. Demonstrate successful use of math skills.
 
12. Ability to work well with computers.
 
#LI-RM3

Assistant Guest Service Mgr FT

PM Hotel Group

<div>What You&rsquo;ll Do:

You will be at the center of the hotel's universe - the front office. As the Assistant Front Office Manager, you&rsquo;ll have the chance to flex your leadership muscles as you passionately inspire your front office team to deliver the best experience to our guests possible.

Here are just a couple of tasks you&rsquo;ll be responsible for as you lead your team:
<ul><li> Assist in overseeing the day-to-day operations of the front desk and associated functions, scheduling staff.</li></ul>
<ul>
<li>Oversee and participate in guest registration and check out.</li>
</ul>
<ul><li> Analyze Front Office reports; investigate previous night&rsquo;s production, rates, and issues.</li></ul>
<ul><li> Assist in the assembly, tracking, and interpretation of financial and operational plans for the Front Office department.</li></ul>
<ul><li> Step in for the Front Office Manager when needed.</li></ul>

Where You&rsquo;ve Been:

You have at least two years of experience working in hotels and an additional year of experience in a hotel leadership position (supervisor+). Most importantly, you are a people person! Whether it be guests or team members you&rsquo;ll be working with other people constantly. We&rsquo;re looking for someone who is capable of communicating clearly in a positive and professional manner at all times.

When You&rsquo;re Here:

Sometimes you&rsquo;ll be behind a desk&mdash;but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there&rsquo;s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&amp;B discounts and the opportunity to be part of an anything-but-standard growing hotel company</div>

Asst. F/O Manager| Crowne Plaza by IHG| Herndon, VA - Dulles Airport

<div>Guest Service Agent, (Part-Time) - DoubleTree by Hilton Hotel Kansas City Overland Park
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. 
 
What will I be doing? 
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
<ul><li>Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her</li>
<li>Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards</li>
<li>Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries</li>
<li>Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy</li>
<li>Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner</li>
<li>Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction</li>
<li>Receive, input, retrieve and relay messages to guests</li>
</ul>What are we looking for? 
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul>In addition, we look for the demonstration of the following key attributes:
<ul><li>Quality</li>
<li>Productivity</li>
<li>Dependability</li>
<li>Customer Focus</li>
<li>Adaptability</li>
</ul>What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent, (Part-Time) - DoubleTree by Hilton Hotel Kansas City Overland Park

Best Western PLUS La Crescent/La Crosse

Part-Time Guest Services Representative &ndash; Best Western Plus La Crescent/La CrosseBest Western Plus La Crescent/La Crosse is seeking a part-time Guest Services Representative to join our front desk team. This position is central to ensuring a welcoming, professional, and seamless experience for all guests from arrival through departure.Position OverviewThe Guest Services Representative is responsible for greeting and registering guests, assigning rooms, accommodating special requests, and facilitating smooth check-outs. The role requires strong communication skills, attention to detail, and the ability to maintain a professional and courteous manner in all interactions.Responsibilities<ul><li>Maintain accurate records of vacancies, reservations, and room assignments.</li><li>Register guests, assign rooms, and process check-ins and check-outs.</li><li>Coordinate with housekeeping and maintenance regarding room status, special requests, and service needs.</li><li>Apply selling techniques to promote rooms and hotel services.</li><li>Remain informed of daily hotel activities and scheduled events.</li><li>Address guest concerns and resolve issues professionally and efficiently.</li><li>Handle monetary transactions accurately in accordance with hotel policies.</li><li>Uphold guest confidentiality and security standards.</li><li>Maintain professional appearance, demeanour, and work habits.</li><li>Perform other duties as assigned by management.</li></ul>Qualifications<ul><li>High school diploma or equivalent required.</li><li>Prior hotel or hospitality experience preferred.</li><li>Strong communication skills with guests, colleagues, and management.</li><li>Ability to follow credit, cash handling, and guest privacy procedures.</li><li>Capable of learning and adhering to safety and emergency protocols.</li><li>Comfortable with front office systems and standard office equipment.</li><li>Knowledge of proper telephone etiquette.</li></ul>Requirements<ul><li>Weekend availability is required.</li><li>Ability to work holidays and additional shifts as needed.</li><li>Reliable transportation and ability to commute to La Crescent, MN 55947 (or willingness to relocate).</li></ul>Schedule &amp; Compensation<ul><li>Part-time position.</li><li>Standard shift: 3:00 PM &ndash; 11:00 PM.</li><li>8-hour day shifts.</li><li>Starting from $15.50 per hour.</li></ul>Additional Details<ul><li>Job Type: Part-time.</li><li>Experience: At least one year in customer service required; administrative/reception experience preferred.</li><li>Work Location: One location.</li></ul>Job Type: Part-timePay: From $15.50 per hourBenefits:<ul><li>Employee discount</li></ul>Shift availability:<ul><li>Day Shift (Required)</li><li>Night Shift (Required)</li></ul>Ability to Commute:<ul><li>La Crescent, MN 55947 (Required)</li></ul>Ability to Relocate:<ul><li>La Crescent, MN 55947: Relocate before starting work (Required)</li></ul>Work Location: In person

Part-Time Guest Service Representative - Best Western Plus La Crescent/La Crosse

Search 10000+ Assistant guest services manager jobs near you this May. New roles added regularly across leading industries. Apply today.