assistant guest services manager

Travel + Leisure Co.

<div><p><b>We Put the World on Vacation</b></p>
Travel + Leisure Co. is the world&rsquo;s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.<p></p><p><b>
How You&rsquo;ll Shine:</b><br>
The Assistant Guest Services Manager serves as a supporting role to the Guest Services Manager. This role will partner in the leadership, planning, organization, and direction of daily operations for the Guest Services Department in the most efficient and effective manner possible. The Assistant Guest Services Manager provides supervision and direction to the Guest Services Associates; may oversee additional departments as business needs dictate. Responsibility includes fostering and maintaining a positive relationship with owners, guests, and other site departments. This role will be able to handle guest issues to resolution and monitor guest satisfaction scores. The Assistant Guest Services Manager will assist the Guest Services Manager in attracting, coaching, training, and retaining talent by engaging and showing a genuine passion to develop others. This role will partner with the Guest Services Manager and Human Resources partners to minimize employee relations issues.<br>
</p><p><br>
<b>What You&rsquo;ll Bring:</b></p><ul>
<li><p>
Leadership Skills.</p></li>
<li><p>
Cash Handling Experience.</p></li>
<li><p>
Excellent communication skills.</p></li>
<li><p>
Proficiency in Microsoft Excel, Word, Outlook.</p></li>
<li><p>
2 years of leadership experience, preferably in the hotel/hospitality industry</p></li>
</ul><p></p><p><b>
How You'll Be Rewarded:</b></p>
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.<ul><li>Medical</li></ul><ul><li>Dental</li></ul><ul><li>Vision</li></ul><ul><li>Flexible spending accounts</li></ul><ul><li>Life and accident coverage</li></ul><ul><li>Disability</li></ul><ul><li>Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)</li></ul><ul><li>Wish day paid time to volunteer at an approved organization of your choice</li></ul><ul><li>401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)</li></ul><ul><li>Legal and identity theft plan</li></ul><ul><li>Voluntary income protection benefits</li></ul><ul><li>Wellness program (subject to provider availability)</li></ul><ul><li>Employee Assistance Program</li></ul><p></p><p><b>
Compensation</b></p>
Generally starting at $52,275 - $61,500 per year. The actual salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.<p></p><p><b>
Where Memories Start with You</b></p><p>
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you&rsquo;ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what&rsquo;s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.</p><p></p><p>
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.</p></div>

Assistant Guest Services Manager - Club Wyndham National Harbor

Hilton

<div>
 Assistant Room Service Manager is responsible for managing room service operations to deliver an excellent Guest and Member experience while training staff, optimising sales, and controlling costs.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As Assistant Room Service Manager, you will be responsible for managing room service operations to deliver an excellent Guest and Member experience. Assistant Room Service Manager will also be required to manage, train, and develop team members and optimise sales and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Provide effective leadership to the Room Service teams to ensure targets are met and exceeded both for the hotel and individual development
  </li>
  <li>
   Ensure compliance of brand standards
  </li>
  <li>
   Evaluate guest satisfaction levels with a focus on continuous improvement
  </li>
  <li>
   Aware of trends and propose ideas to build the range and quality of Food and Beverage
  </li>
  <li>
   Optimise sales and contain costs, identifying any areas for action
  </li>
  <li>
   Set achievable budgets and other short- and long-term functional goals
  </li>
  <li>
   Maintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars
  </li>
  <li>
   Maintain strong internal control environment and compliance to hotel/company policies and procedures
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Assistant Room Service Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in a similar role
  </li>
  <li>
   Effective management skills
  </li>
  <li>
   Negotiation and influencing skills
  </li>
  <li>
   Positive attitude
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Ability to work under pressure
  </li>
  <li>
   Good grooming standards
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience within the hospitality industry
  </li>
  <li>
   Previous experience managing payroll, budgets and forecasting
  </li>
  <li>
   Commercial and industry knowledge
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Kuwait Resort
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Room Service
</div>


Assistant Room Service Manager / Supervisor

Kimera Lounge Hotel

<div>
 <p>
  <strong>
   &Scedil;irket Tan&inodot;m&inodot;
  </strong>
 </p>
 <p>
  Antalya, &Ccedil;&inodot;ral&inodot;&rsquo;da konumlanan Kimera Lounge Hotel, misafirlerin kendilerini evlerinde hissedebilecekleri, huzurlu ve samimi bir deneyim sunar. Misafirperverli&gbreve;imiz; i&ccedil;ten ilgi, detaylara verilen &ouml;zen ve unutulmaz deneyimler yaratma &uuml;zerine kuruludur.
 </p>
 <p>
  Kimera Lounge Hotel&rsquo;de ekip &ccedil;al&inodot;&scedil;mas&inodot;na de&gbreve;er verir, herkesin katk&inodot;s&inodot;n&inodot;n fark edildi&gbreve;i yak&inodot;n ve destekleyici bir &ccedil;al&inodot;&scedil;ma ortam&inodot; sunar&inodot;z. Tutkulu ekibimiz, her misafirin konaklamas&inodot;n&inodot; &ouml;zel k&inodot;lmak ve y&uuml;ksek hizmet standard&inodot;n&inodot; s&uuml;rd&uuml;rmek i&ccedil;in &ouml;zenle &ccedil;al&inodot;&scedil;&inodot;r. Aram&inodot;za kat&inodot;ld&inodot;&gbreve;&inodot;n&inodot;zda, g&uuml;&ccedil;l&uuml; ve uyumlu bir ekibin par&ccedil;as&inodot; olursunuz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Pozisyon Tan&inodot;m&inodot;
  </strong>
 </p>
 <p>
  Bu pozisyon, &Ccedil;&inodot;ral&inodot;&rsquo;da bulunan otelimizde
  <strong>
   tam zamanl&inodot; ve sahada (on-site)
  </strong>
  g&ouml;rev alacak bir
  <strong>
   Misafir Asistan&inodot; (Guest Assistant)
  </strong>
  rol&uuml;d&uuml;r.
 </p>
 <p>
  Misafir Asistan&inodot; olarak; misafirleri kar&scedil;&inodot;lamak, taleplerini yan&inodot;tlamak ve konaklamalar&inodot; boyunca konforlar&inodot;n&inodot; sa&gbreve;lamak temel sorumluluklar&inodot;n&inodot;z aras&inodot;nda yer alacakt&inodot;r.
 </p>
 <p>
  Ayr&inodot;ca check-in ve check-out s&uuml;re&ccedil;lerine destek olmak, b&ouml;lge hakk&inodot;nda &ouml;neriler sunmak ve misafir geri bildirimlerini h&inodot;zl&inodot; ve profesyonel bir &scedil;ekilde &ccedil;&ouml;zmek de g&ouml;rev kapsam&inodot;ndad&inodot;r.
 </p>
 <p>
  Bu rol, ekipler aras&inodot; yak&inodot;n i&scedil; birli&gbreve;i gerektirir ve genel misafir deneyimini en &uuml;st seviyeye ta&scedil;&inodot;may&inodot; hedefler.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Aranan Nitelikler
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Rus&ccedil;a bilgisi zorunludur
   </strong>
   ; ek dil olarak &Idot;ngilizce tercih sebebidir
  </li>
  <li>
   Otelcilik, misafir ili&scedil;kileri veya &ouml;n b&uuml;ro deneyimi tercih edilir
  </li>
  <li>
   G&uuml;&ccedil;l&uuml; ileti&scedil;im becerileri, sab&inodot;r ve problem &ccedil;&ouml;zme yetkinli&gbreve;i
  </li>
  <li>
   Misafir odakl&inodot;, s&inodot;cak ve &ccedil;&ouml;z&uuml;m &uuml;reten bir yakla&scedil;&inodot;m
  </li>
  <li>
   Ekip &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;nl&inodot;k ve i&scedil; birli&gbreve;i becerisi
  </li>
  <li>
   Otel operasyonlar&inodot; ve misafir hizmetleri standartlar&inodot;na dair bilgi
  </li>
  <li>
   <strong>
    Ge&ccedil;erli s&uuml;r&uuml;c&uuml; belgesi ve aktif ara&ccedil; kullanabilme
   </strong>
  </li>
  <li>
   Detaylara y&uuml;ksek dikkat ve sorumluluk bilinci
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Pozisyon Detaylar&inodot;
  </strong>
 </p>
 <ul>
  <li>
   G&ouml;rev yeri: &Ccedil;&inodot;ral&inodot;, Antalya
  </li>
  <li>
   Lojman imk&acirc;n&inodot; sa&gbreve;lanmaktad&inodot;r
  </li>
  <li>
   &Ouml;n b&uuml;ro, rezervasyon ve misafir deneyimi ekipleri ile yak&inodot;n &ccedil;al&inodot;&scedil;ma
  </li>
  <li>
   Misafirlerle konaklama &ouml;ncesi ve s&inodot;ras&inodot;nda ileti&scedil;imin y&ouml;netilmesi
  </li>
  <li>
   Ki&scedil;iselle&scedil;tirilmi&scedil; hizmetler ve &ouml;zel taleplerin organize edilmesi
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Ger&ccedil;ek misafirperverli&gbreve;e, detaylara ve anlaml&inodot; deneyimler yaratmaya de&gbreve;er veren adaylar&inodot;n ba&scedil;vurular&inodot;n&inodot; bekliyoruz.
 </p>
 <p>
  ------------------------------------------------------------------------------------------------------
 </p>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  Kimera Lounge Hotel, located in &Ccedil;&inodot;ral&inodot;, Antalya, offers a peaceful and welcoming escape where guests feel at home. Our hospitality is centered on genuine care, attention to detail, and creating memorable experiences. At Kimera Lounge Hotel, we value teamwork and foster a close-knit environment where every contribution is recognized. Our passionate team takes pride in delivering exceptional service and ensuring every guest's stay is special. Joining us means being part of a supportive and dedicated community.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  This is a full-time, on-site Guest Assistant role located in
  <span>
   &Ccedil;&inodot;ral&inodot;
  </span>
  . As a Guest Assistant, you will be responsible for welcoming guests, addressing inquiries, and ensuring their comfort throughout their stay. Additional responsibilities include assisting with check-ins and check-outs, providing local recommendations, and resolving guest concerns promptly and professionally. You will also collaborate closely with team members to maintain a high standard of hospitality and enhance the overall guest experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Proficiency in Russian; additional language skills, especially English, are a plus
  </li>
  <li>
   Previous experience in hospitality, guest relations, or front office preferred
  </li>
  <li>
   Strong customer service skills, including communication, patience, and problem-solving abilities
  </li>
  <li>
   A warm, attentive, and solution-oriented approach
  </li>
  <li>
   Teamwork and collaboration abilities to work effectively with colleagues
  </li>
  <li>
   Knowledge of hospitality operations and guest service standards
  </li>
  <li>
   <strong>
    Valid driver&rsquo;s license and active driving ability
   </strong>
  </li>
  <li>
   High attention to detail and a strong sense of responsibility
  </li>
 </ul>
 <p>
  <strong>
   Position Details
  </strong>
 </p>
 <ul>
  <li>
   Position based in &Ccedil;&inodot;ral&inodot;, Antalya
  </li>
  <li>
   Staff accommodation is provided on-site
  </li>
  <li>
   Working closely with front office, reservations, and guest experience teams
  </li>
  <li>
   Managing guest communication before and during the stay
  </li>
  <li>
   Supporting personalized arrangements and special requests, including transfers when needed
  </li>
 </ul>
 <p>
  We are looking for someone who values genuine hospitality, attention to detail, and creating meaningful guest experiences.
 </p>
 <p>
  <br/>
 </p>
</div>


Guest Assistant

PORTERHOUSE RESTAURANT

<p><b>Job Summary: </b></p><p><b>Location: Porterhouse Music &amp; Bar Restaurant</b></p><p><b>17004 Collins Ave, Sunny Isles, Miami</b></p><p>We are currently seeking a professional and welcoming Guest Manager / Hostess to join our team at Porterhouse Music &amp; Bar Restaurant.</p><p><b>Key Requirement:</b></p><p><b>Applicants must live within 5 miles of the restaurant location.</b></p><p><b>Responsibilities</b>:</p><ul><li>Greet and welcome guests with a warm, friendly attitude</li><li>Manage reservations and seating arrangements efficiently</li><li>Coordinate with service staff to ensure smooth guest flow</li><li>Handle guest inquiries and provide excellent customer service</li><li>Maintain a clean and organized front-of-house area</li></ul><p><b>Requirements</b>:</p><ul><li>Previous experience in hospitality or customer service preferred</li><li>Strong communication and interpersonal skills</li><li>Professional appearance and positive attitude</li><li>Ability to work in a fast-paced environment</li><li>Must be reliable and punctual</li></ul><p>If you are passionate about hospitality and enjoy creating great guest experiences, we&rsquo;d love to hear from you.</p><p>Apply now or send your CV to join our team!</p><p>Job Type: Full-time</p><p>Pay: $20.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Ability to Commute:</p><ul><li>Sunny Isles Beach, FL 33160 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>Sunny Isles Beach, FL 33160: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Guest Manager / Hostess - Sunny Isles, FL

<div><p><b>We Put the World on Vacation</b></p>
Travel + Leisure Co. is the world&rsquo;s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.<p></p><p><b><br>
Guest Services Manager</b><br>
Manage all aspects of the front desk operations using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards.</p><p></p><p><b>
Essential Job Functions</b><br>
Responsibilities include, but are not limited to:<br>
1. Responsible for overseeing the daily operation of the Guest Service Department: Foster and maintain positive relations with owners, guests, HOA and all operational departments; Provide superior guest service, assistance, and resolution via written, phone and direct face-to-face communication in response to guest related situations; Evaluate guest and associate survey data and develop processes to increase guest experience and associate satisfaction (30% time)<br>
2. Maintain positive customer<br>
and associate relationships: Hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans; Ensure proper staffing and scheduling for maximum productivity; control payroll costs to achieve maximum profitability; Communicate priorities to staff through daily and weekly meetings (20% time)<br>
3. Responsible for guest service expectations: Coordinate and verify guest reservation information; Manage strict room inventory to achieve highest possible room occupancy percentage; Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received; Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff (20% time)<br>
4. Supports audit Standards: Own and manage the Internal Audit process; Ensure departmental compliance with Quality<br>
Assurance, Loss Prevention and safety standards procedures (15% time)<br>
5. Manage and support all financial aspects of the department: Prepare annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of<br>
expense data; Maintains cost control and appearance of retail inventory; other duties as assigned (10% time)<br>
6. Performs other duties as needed. (5% time)</p><p></p><div><b>
Minimum Requirements and Qualifications</b><br>
a) Education<br>
<ul><li>College degree preferred or equivalent training/experience</li></ul>
b) Training requirements<br>
<ul><li>Valid driver&rsquo;s license</li><li>CPR certification, or to be obtained within 6 month of hire</li></ul>
c) Knowledge and skills<br>
<ul><li>Understanding of resort financials</li><li>Demonstrated ability to work under pressure</li><li>Strong leadership skills with ability to coach, mentor, train</li></ul>
and develop staff<br>
<ul><li>Excellent verbal and written communication skills</li><li>Ability to accurately follow instructions, both verbally and written</li><li>Ability to maintain confidential information</li><li>Detail oriented</li></ul>
d) Technical Skills<br>
<ul><li>Working knowledge of various computer software programs</li><li>Working knowledge of property management systems</li></ul>
e) Job experience<br>
<ul><li>Two to three years of management experience 3+ at Resort II III</li><li>Three to five years hospitality customer service experience</li></ul></div><p></p><p><b><br>
How You'll Be Rewarded:</b></p><p>
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
</p><p><b><i>Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
</i></b></p><ul><li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Flexible spending accounts</li>
<li>Life and accident coverage</li>
<li>Disability</li>
<li>Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)</li>
<li>Wish day paid time to volunteer at an approved organization of your choice</li>
<li>401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)</li>
<li>Legal and identify theft plan</li>
<li>Voluntary income protection benefits</li>
<li>Wellness program (subject to provider availability)</li>
<li>Employee Assistance Program</li></ul><p></p><p><b><br>
Where Memories Start with You</b></p><p>
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you&rsquo;ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what&rsquo;s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.</p><p></p><p>
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.</p></div>

Guest Services Manager - WorldMark Portland

Nugget Casino Resort

<div><div><b>FUNCTION:</b></div><div>
Responsible for providing direction and leadership of the valet parking and bell person teams, ensuring outstanding guest service is provided, while managing the efficiency of valet and bell services.</div><div></div><div><b><br>
RESPONSIBILITIES:</b></div><div><ul><li>
Works closely with the VP of Hotel Operations to implement strategic initiatives as guided by the high standards of the Nugget Casino Resort.</li></ul></div><ul><li>
Leads the implementation of policies, operating procedures, training programs, hiring, manuals, directives, work schedules, rules, and regulations for all valet and bell teams.</li><li>
Responsible for employee engagement and guest experience for the valet parking and bell desk teams, utilizing the tools provided and through coaching, training, rewards, and development.</li><li>
Ensure vehicles in valet are safe, secure, and parked or retrieved in a timely manner.</li><li>
Using the Nuggets scheduling program; ensure staff scheduling is adequate based on business needs.</li><li>
Ensure Bell / Valet staff is performing their duties according to Nugget policies and procedures.</li><li>
Perform duties of subordinates during peak periods or as appropriate.</li><li>
Prepare and present employee observations, annual appraisals, and counseling notices in a timely manner.</li><li>
Document and maintain all necessary records, reports, log entries, incident reports and or security reports.
</li><li>Recommend and implement ways to better the operations of the Bell / Valet department.</li><li>
Plans and coordinates the Bell / Valet operation based on business needs, arrivals, departures, functions, conventions, and events.</li><li>
Proactively attends to guests, handles guest complaints and concerns in a professional courteous manner.</li><li>
Work closely with Security and Risk Management regarding accidents, lost or stolen property and or compromised guest service.</li><li>
Establish and maintain effective channels of communication with all levels of the Nugget team and guests.</li><li>
Using the Nugget&rsquo;s system of recognition, recognize team members who are going &ldquo;above and beyond&rdquo; as appropriate.</li><li>
Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.</li><li>
Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike.</li><li>
Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager.</li><li>
Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.</li><li>
Regular predictable attendance is required.</li><li>
Other duties and responsibilities as assigned.</li></ul><div></div><div><b><br>
REPORTING RELATIONSHIPS:</b> VP of Hotel Operations</div><div></div><div><b><br>
MINIMUM REQUIREMENTS:</b></div><div>
Minimum 21 years of age.</div><div></div><div><b><br>
EDUCATION LEVEL:</b></div><div>
High School diploma or equivalent is required. Bachelor&rsquo;s degree in hospitality, management, or related field preferred.</div><div></div><div><b><br>
LANGUAGE:</b></div><div>
Effectively communicate with others both verbally and in written form using the English language.</div><div></div><div><b><br>
EXPERIENCE:</b><b>
</b></div><div>Minimum 3 years of experience in the direction and management of employees in a similar hotel/casino environment.</div><div></div><div><b><br>
SPECIAL SKILLS:</b></div><div></div><div><b><br>
LICENSE/CERTIFICATION:</b></div><div>
Alcohol Awareness Certification within the first 30 days required.</div><div>
Valid Nevada driver's license and clean 3-year DMV record required.</div><div></div><div><b><br>
PHSYICAL DEMANDS AND WORK ENVIRONMENT:</b></div><div>
Ability to walk, stand, or sit for extended periods of time.</div><div>
Ability to lift, and move product up to 80 lbs.</div><div>
Fine finger manipulation.</div><div>
Work environment may include smoke and variable temperature, lighting, and noise levels.</div><div>
Work may be performed indoors and outdoors during special events.</div></div>

Guest Services Manager Varied Shifts

Best Western PLUS La Crescent/La Crosse

<p><b>Part-Time Guest Services Representative &ndash; Best Western Plus La Crescent/La Crosse</b></p><p>Best Western Plus La Crescent/La Crosse is seeking a <b>part-time Guest Services Representative</b> to join our front desk team. This position is central to ensuring a welcoming, professional, and seamless experience for all guests from arrival through departure.</p><p>Position Overview</p><p>The Guest Services Representative is responsible for greeting and registering guests, assigning rooms, accommodating special requests, and facilitating smooth check-outs. The role requires strong communication skills, attention to detail, and the ability to maintain a professional and courteous manner in all interactions.</p><p>Responsibilities</p><ul><li>Maintain accurate records of vacancies, reservations, and room assignments.</li><li>Register guests, assign rooms, and process check-ins and check-outs.</li><li>Coordinate with housekeeping and maintenance regarding room status, special requests, and service needs.</li><li>Apply selling techniques to promote rooms and hotel services.</li><li>Remain informed of daily hotel activities and scheduled events.</li><li>Address guest concerns and resolve issues professionally and efficiently.</li><li>Handle monetary transactions accurately in accordance with hotel policies.</li><li>Uphold guest confidentiality and security standards.</li><li>Maintain professional appearance, demeanour, and work habits.</li><li>Perform other duties as assigned by management.</li></ul><p>Qualifications</p><ul><li>High school diploma or equivalent required.</li><li>Prior hotel or hospitality experience preferred.</li><li>Strong communication skills with guests, colleagues, and management.</li><li>Ability to follow credit, cash handling, and guest privacy procedures.</li><li>Capable of learning and adhering to safety and emergency protocols.</li><li>Comfortable with front office systems and standard office equipment.</li><li>Knowledge of proper telephone etiquette.</li></ul><p>Requirements</p><ul><li><b>Weekend availability is required.</b></li><li>Ability to work holidays and additional shifts as needed.</li><li>Reliable transportation and ability to commute to La Crescent, MN 55947 (or willingness to relocate).</li></ul><p>Schedule &amp; Compensation</p><ul><li>Part-time position.</li><li>Standard shift: 3:00 PM &ndash; 11:00 PM.</li><li>8-hour day shifts.</li><li>Starting from $15.50 per hour.</li></ul><p>Additional Details</p><ul><li>Job Type: Part-time.</li><li>Experience: At least one year in customer service required; administrative/reception experience preferred.</li><li>Work Location: One location.</li></ul><p>Job Type: Part-time</p><p>Pay: From $15.50 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Shift availability:</p><ul><li>Day Shift (Required)</li><li>Night Shift (Required)</li></ul><p>Ability to Commute:</p><ul><li>La Crescent, MN 55947 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>La Crescent, MN 55947: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Part-Time Guest Service Representative - Best Western Plus La Crescent/La Crosse

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