assistant guest services manager

Red Sea Global Hospitality

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title:
 
 Guest Experience Assistant Manager
 
 
 
 Department:
 
 Guest Experience / Guest Service
 
 
 
 Reports to:
 
 Guest Service Assistant Manager / Guest Experience Manager
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 As a
 
 Guest Experience Assistant Manager,
 
 you will be responsible for overseeing the daily operations of the Guest Service Officers to ensure seamless and efficient guest arrivals, buggy transportation, luggage handling, and departure services. This role ensures that all buggies are well-maintained and guest interactions are consistently professional, courteous, and aligned with the property&rsquo;s service standards. The supervisor leads the team in delivering smooth check-in/check-out support and anticipates guest needs throughout their stay.
 
 
 
 
 
 At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Guest Experience Assistant Manager, you will need to:
 
 
 
 
 
 
 Team Supervision &amp; Operations Oversight
 
 
 <ul>
 <li>
 Lead, schedule, and supervise Guest Service Officers to ensure full coverage and smooth operations.
 </li>
 <li>
 Provide training, guidance, and on-the-job coaching to maintain high service standards.
 </li>
 <li>
 Monitor daily duties including guest luggage handling, buggy movements, and arrival/departure support.
 </li>
 <li>
 Ensure uniform and grooming standards are upheld by the team
 </li>
 <li>
 Conduct Villa Orientation and Resort Tour.
 </li>
 </ul>
 
 
 Buggy Management &amp; Transportation
 
 
 <ul>
 <li>
 Oversee the cleanliness, safety, and readiness of all guest transportation buggies.
 </li>
 <li>
 Ensure all buggies are charged, fueled, and maintained regularly.
 </li>
 <li>
 Monitor and improve the efficiency of guest movement across the property.
 </li>
 <li>
 Conduct periodic inspections and report maintenance
 </li>
 <li>
 Coordinate communication with the mobility team and DMC regarding luggage and transportations arrangements.
 </li>
 </ul>
 
 
 Guest Arrival &amp; Departure Coordination
 
 
 <ul>
 <li>
 Coordinate smooth and timely guest pick-ups and drop-offs at arrival and departure points.
 </li>
 <li>
 Supervise the luggage tagging, delivery, and storage process with accuracy.
 </li>
 <li>
 Personally assist with VIP or special occasion guest arrangements when needed.
 </li>
 </ul>
 
 
 Check-in/Check-out Support &amp; Guest Interaction
 
 
 <ul>
 <li>
 Collaborate with the front desk to ensure seamless luggage movement during check-in/check-out.
 </li>
 <li>
 Escort guests as required and ensure team members are engaging guests in a warm and helpful manner.
 </li>
 <li>
 Resolve guest service concerns efficiently and escalate issues when necessary.
 </li>
 </ul>
 
 
 Inventory &amp; Equipment Control
 
 
 <ul>
 <li>
 Maintain logs of buggy usage, maintenance, and fuel/charging status.
 </li>
 <li>
 Ensure proper care and inventory of luggage carts, guest umbrellas, and related tools.
 </li>
 </ul>
 
 
 Working Conditions:
 
 
 <ul>
 <li>
 Outdoor and indoor work environments in varying weather conditions.
 </li>
 <li>
 Flexible schedule including weekends, nights, and holidays.
 </li>
 <li>
 Frequent walking, standing, lifting, and driving required.
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Team Leadership &amp; Motivation
 </li>
 <li>
 Operational Efficiency
 </li>
 <li>
 Guest Service Excellence
 </li>
 <li>
 Attention to Detail
 </li>
 <li>
 Safety &amp; Equipment Care
 </li>
 <li>
 Time Management &amp; Responsiveness
 </li>
 </ul>
 
 
 Guest Experience &amp; Relationship Building
 
 
 <ul>
 <li>
 Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
 </li>
 <li>
 Handle VIP guests or special requests with a high level of attention to detail and care.
 </li>
 <li>
 Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
 </li>
 <li>
 Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality&rsquo;s commitment to excellence.
 </li>
 </ul>
 
 
 Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.
 </li>
 <li>
 Follow all health and safety regulations and ensure the safety and security of guests and team members.
 </li>
 <li>
 Report any issues related to guest safety, security, or well-being to the appropriate departments and management.
 </li>
 <li>
 Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programs.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
 
 
</div>

Guest Experience Assistant Manager

The Fresh Market

<div>The Fresh Market &amp; You::
<div>
Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission.</div><div> 
 
Our added benefits for joining The Fresh Market team</div><div> 
<ul><li>
Team Member discount of 30%</li><li>
Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)</li><li>
401K contribution and company match</li><li>
Financial Wellness Program</li></ul><ul><li>
Personal time off and additional time off purchase plans are available</li><li>
Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family</li><li>
Discounts on pet insurance, daycare, event tickets, and many more.</li></ul></div> 
<div></div>
About the Position::
<div>
As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest has the last store experience, to provide excellent service and deliver results.</div><div></div><div> 
The pay range for this position is $18.86 - $23.58 per hour.</div>
What You'll Do::
<div>
With the Guest Service Manager, you are an ambassador of the department and setting an example for excellence as you assist in the management of all relevant functions and activities.</div><ul><li>
Responsible for front-end and cash office procedures and controls, including management of cash, key, and the safe</li><li>
Manage front end guest flow to achieve operational success and an excellent shopping experience every time</li></ul><ul><li>
Direct the guest service team, as scheduled, to maintain sanitation and cleanliness at the front end and the guest restrooms</li><li>
Managing order guides/ordering deadlines/reducing shrink/damage</li><li>
Engage, motivate, coach, and train team members &ldquo;on-the-job&rdquo; as well as through The Fresh Market&rsquo;s internal training platform to provide excellent guest service in a safe and secure manner</li></ul>
Availability::
<div>
This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.</div>
Qualifications::
<div>
At a minimum, what you will need</div><ul><li>
3 plus years of experience in a guest service role</li></ul><ul><li>
1 plus years of leadership experience</li><li>
Working knowledge of Microsoft Office</li><li>
Must be at least 18 years of age</li></ul>
We are proud to be an Equal Opportunity Employer::
<div>
The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.</div><div></div><div> 
Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.</div><div></div><div> 
The statements in this job posting describe the general nature and level of work expected in this role but are not all inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties and skills required</div></div>

Assistant Guest Service Manager

lululemon

<div>
 
 Requirements
 
 
 
 
 Description &amp; Requirements
 
 
 
 
 Who We Are
 
 
 
 lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
 
 
 
 Job Summary
 
 
 
 The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives.
 
 
 
 Core Responsibilities Of The Job
 
 
 
 
 Leadership and People Management
 
 
 
 <ul>
 <li>
 Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
 </li>
 <li>
 Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.
 </li>
 <li>
 Implement the Store Manager&rsquo;s People vision for the store and cascade to team members.
 </li>
 <li>
 Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.
 </li>
 <li>
 Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins.
 </li>
 <li>
 Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.
 </li>
 <li>
 Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action.
 
 
 </li>
 </ul>
 
 Guest Experience And Community
 
 
 
 <ul>
 <li>
 Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
 </li>
 <li>
 Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations.
 </li>
 <li>
 Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to &ldquo;make it right&rdquo; for guests.
 
 
 </li>
 </ul>
 
 Operations, Product, and Strategy
 
 
 
 <ul>
 <li>
 Partner with other managers to review business data and metrics (e.g., profit and loss [P&amp;L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy).
 </li>
 <li>
 Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes are accomplished.
 </li>
 <li>
 Open and close the store in accordance with the opening and closing procedures.
 </li>
 <li>
 Understand and adhere to people safety policies and procedures to maintain a safe work environment.
 </li>
 <li>
 Perform work in accordance with applicable policies, procedures, and laws or regulations.
 
 
 </li>
 </ul>
 
 Budget Responsibility
 
 
 
 <ul>
 <li>
 Accountable for delegated aspects of controllable budget and labor hours
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Leadership role directly responsible for subset of store employees as delegated by Store Manager
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 <ul>
 <li>
 Inclusion &amp; Diversity: Creates/supports an inclusive environment that values/celebrates differences
 </li>
 <li>
 Integrity: Behaves in an honest, fair, and ethical manner
 </li>
 <li>
 Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
 </li>
 <li>
 Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
 </li>
 <li>
 Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives
 </li>
 <li>
 Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
 </li>
 <li>
 Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
 </li>
 <li>
 Change Management Leadership: Leads others through change processes and uncertainty
 </li>
 <li>
 Interactive Communication: Conveys information effectively and understands information shared while interacting with others
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 
 Eligibility
 
 
 
 <ul>
 <li>
 Must be legally authorized to work in the country in which the store is located
 </li>
 <li>
 Must have the ability to travel to assigned store with reliable transportation methods
 
 
 </li>
 </ul>
 
 Schedule/Availability
 
 
 
 <ul>
 <li>
 Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 1 year people management experience
 </li>
 <li>
 1 year leadership experience, including experience managing business operations and administration and managing projects or processes
 
 
 </li>
 </ul>
 
 Job Assets (i.e., nice to have; not required)
 
 
 
 <ul>
 <li>
 Education: High school diploma, GED, or equivalent
 </li>
 <li>
 Education: Bachelor&rsquo;s degree or equivalent
 </li>
 <li>
 Experience: 1 year retail or sales specific management experience
 </li>
 <li>
 Experience: 1 year recruiting, hiring, or training employees
 
 
 </li>
 </ul>
 
 Work Context (e.g., environment, interactions, physical)
 
 
 
 <ul>
 <li>
 Work occurs in an environment with bright lights and loud music
 </li>
 <li>
 Work is accomplished as part of a team and also independently
 </li>
 <li>
 Work may involve managing conflict or mediating problems between others or deescalating guest issues
 </li>
 <li>
 Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships
 </li>
 <li>
 Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually
 </li>
 <li>
 Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour)
 </li>
 <li>
 Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefits Package
 
 
 
 
 Base Pay Range
 
 : $27.31 - $36.95/hour, subject to minimum wage in the location
 
 
 
 Target Bonus:
 
 25%
 
 
 
 Total Target Base Pay Range
 
 : $34.14 - $46.19/hour
 
 
 lululemon&rsquo;s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.
 
 
 At Lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth
 
 
 <ul>
 <li>
 Extended health and dental benefits, and mental health plans
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Savings and retirement plan matching
 </li>
 <li>
 Generous employee discount
 </li>
 <li>
 Fitness &amp; yoga classes
 </li>
 <li>
 Parenthood top-up
 </li>
 <li>
 Extensive catalog of development course offerings
 </li>
 <li>
 People networks, mentorship programs, and leadership series (to name a few)
 
 
 </li>
 </ul>
 Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
</div>

Assistant Manager, Guest Experience | North Michigan, Chicago

Who We Are
 
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
 
Job Summary
 
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives.
 
Core Responsibilities of the Job
 
Leadership and People Management
 
<ul>
<li>Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.</li>
<li>Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.</li>
<li>Implement the Store Manager's People vision for the store and cascade to team members.</li>
<li>Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.</li>
<li>Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins.</li>
<li>Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.</li>
<li>Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action.</li>
</ul>
Guest Experience and Community
 
<ul>
<li>Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.</li>
<li>Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations.</li>
<li>Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to "make it right" for guests.</li>
</ul>
Operations, Product, and Strategy
 
<ul>
<li>Partner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy).</li>
<li>Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes are accomplished.</li>
<li>Open and close the store in accordance with the opening and closing procedures.</li>
<li>Understand and adhere to people safety policies and procedures to maintain a safe work environment.</li>
<li>Perform work in accordance with applicable policies, procedures, and laws or regulations.</li>
</ul>
Budget Responsibility
 
<ul>
<li>Accountable for delegated aspects of controllable budget and labor hours</li>
</ul>
People Management
 
<ul>
<li>Leadership role directly responsible for subset of store employees as delegated by Store Manager</li>
</ul>
What We Look For
 
<ul>
<li>Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences</li>
<li>Integrity: Behaves in an honest, fair, and ethical manner</li>
<li>Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work</li>
<li>Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members</li>
<li>Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives</li>
<li>Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions</li>
<li>Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions</li>
<li>Change Management Leadership: Leads others through change processes and uncertainty</li>
<li>Interactive Communication: Conveys information effectively and understands information shared while interacting with others</li>
</ul>
Job Requirements
 
Eligibility
 
<ul>
<li>Must be legally authorized to work in the country in which the store is located</li>
<li>Must have the ability to travel to assigned store with reliable transportation methods</li>
</ul>
Schedule/Availability
 
<ul>
<li>Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays</li>
</ul>
Experience
 
<ul>
<li>1 year people management experience</li>
<li>1 year leadership experience, including experience managing business operations and administration and managing projects or processes</li>
</ul>
Job Assets (i.e., nice to have; not required)
 
<ul>
<li>Education: High school diploma, GED, or equivalent</li>
<li>Education: Bachelor's degree or equivalent</li>
<li>Experience: 1 year retail or sales specific management experience</li>
<li>Experience: 1 year recruiting, hiring, or training employees</li>
</ul>
Work Context (e.g., environment, interactions, physical)
 
<ul>
<li>Work occurs in an environment with bright lights and loud music</li>
<li>Work is accomplished as part of a team and also independently</li>
<li>Work may involve managing conflict or mediating problems between others or deescalating guest issues</li>
<li>Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships</li>
<li>Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually</li>
<li>Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour)</li>
<li>Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)</li>
</ul>
Compensation & Benefits Package
 Base Pay Range: $23.19 - $31.38/hour, subject to minimum wage in the location
 Target Bonus: 25%
 Total Target Base Pay Range: $28.99 - $39.23/hour
 
lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.
 
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
 
<ul>
<li>Extended health and dental benefits, and mental health plans</li>
<li>Paid time off</li>
<li>Savings and retirement plan matching</li>
<li>Generous employee discount</li>
<li>Fitness & yoga classes</li>
<li>Parenthood top-up</li>
<li>Extensive catalog of development course offerings</li>
<li>People networks, mentorship programs, and leadership series (to name a few)</li>
</ul>
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Assistant Manager, Guest Experience

Adani Airport Holdings Ltd

<div>
 
 About Business
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 Adani Group
 
 : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 
 
 
 Adani Airports Holding Limited
 
 : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
 
 
 
 Job Purpose:
 
 Executive - Guest Relations is responsible for providing high-quality assistance and support to guests, ensuring their needs are met promptly and effectively. This role is responsible for handling guest inquiries, providing information, and resolving issues to enhance the overall guest experience.
 
 
 
 Responsibilities
 
 
 
 
 Guest Facilitation:
 
 
 
 Coordinate all arrival and departure activities for VVIPs, VIPs, and CIPs ensuring they have an outstanding travel experience.
 
 
 Ensure seamless movement and logistics for these guests, including transportation arrangements and security protocols.
 
 
 
 Information Dissemination And Guidance
 
 
 
 Oversee guest movements through the airport, collaborating with internal teams for smooth operations and tracking guest preferences via management systems.
 
 
 Assist guests by providing directions and answering queries related to services and facilities.
 
 
 Offer expert advice on airport services, including transportation, and customs procedures.
 
 
 
 Continuous Improvement
 
 
 
 Actively participate in initiatives aimed at improving service delivery and guest relations at CSIA.
 
 
 Gather guest feedback to identify areas for improvement and share insights with management for service enhancement.
 
 
 
 Crisis Management
 
 
 
 Assist in managing guest-related incidents during crises by providing clear, calm information and directions to guests. Follow established protocols to ensure guest safety and escalate any critical issues to supervisors promptly, supporting the team in maintaining a safe and controlled environment.
 
 
 
 Smooth Passenger Movement
 
 
 
 Manage the flow of passengers during peak times, special events, and interconnecting flights, ensuring that VIPs and CIPs experience minimal delays.
 
 
 Coordinate with airport security and other departments to facilitate efficient and secure passenger movement.
 
 
 
 Data Reporting And Generation
 
 
 
 Ensure timely and accurate collection, analysis, and reporting of guest feedback and service performance data. Prepare detailed reports that highlight trends, areas for improvement, and key performance metrics, presenting them to senior management for decision-making and continuous service enhancement.
 
 
 
 Stakeholder Coordination
 
 
 
 Liaise with internal departments and external stakeholders to ensure cohesive and efficient service delivery.
 
 
 
 Key Stakeholders - Internal
 
 
 
 Duty Manager - Guest Relations
 
 
 Security Department
 
 
 Terminal Ops Team
 
 
 Customer Service Team
 
 
 Facilities Team
 
 
 Commercial Department
 
 
 Finance
 
 
 Marketing and Communications
 
 
 Legal and Compliance
 
 
 General Aviation Terminal
 
 
 Airside / AOCC/ JCC
 
 
 Pranaam Team
 
 
 Landside Operations
 
 
 GTB
 
 
 Medical Team
 
 
 Cargo Team
 
 
 Admin Team
 
 
 
 Key Stakeholders - External
 
 
 
 VIP and High-Net-Worth Individuals
 
 
 Corporate Clients
 
 
 Government Officials
 
 
 Airlines
 
 
 Airport Authorities (ATC)
 
 
 Regulatory Bodies (e.g., BCAS, AAI, CISF)
 
 
 Travel Agencies and Tour Operators
 
 
 Ground Handling Partners
 
 
 Customs and Immigrations
 
 
 
 Qualifications
 
 
 
 
 Education Qualification:
 
 
 
 Bachelor&rsquo;s degree in Hospitality Management, Tourism, or a related field.
 
 
 
 Work Experience
 
 
 
 Minimum 1-3 years of experience in the hospitality/public relations/ luxury service industry.
</div>

Assistant Manager – Guest Relations

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens. 
Job Description 
In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.<ul><li>
Assist in managing guest inquiries, requests, and complaints in a timely and professional manner</li><li>
Support the Front desk team in coordinating guest services and activities</li><li>
Oversee check-in and check-out processes, ensuring smooth and efficient operations</li><li>
Collaborate with other departments to fulfill guest needs and resolve issues</li><li>
Train and mentor guest relations staff to maintain high service standards</li><li>
Assist in creating and implementing guest satisfaction initiatives</li><li>
Monitor and analyze guest feedback to identify areas for improvement</li><li>
Participate in special events and VIP guest arrangements</li><li>
Ensure compliance with hotel policies and local regulations</li><li>
Assist in managing the guest relations budget and resources</li></ul> 

Qualifications<ul><li> 
College diploma in hotel management or related field</li><li>Previous experience in Front Office or Guest Services</li><li>Good Communication skills</li><li>Experience with Front Office Systems</li><li>Good English skills, both written and spoken and Russian is a plus</li></ul></div>

Assistant Guest Relations Manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
 
 
 <ul>
 <li>
 Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
 </li>
 <li>
 Support the Front desk team in coordinating guest services and activities
 </li>
 <li>
 Oversee check-in and check-out processes, ensuring smooth and efficient operations
 </li>
 <li>
 Collaborate with other departments to fulfill guest needs and resolve issues
 </li>
 <li>
 Train and mentor guest relations staff to maintain high service standards
 </li>
 <li>
 Assist in creating and implementing guest satisfaction initiatives
 </li>
 <li>
 Monitor and analyze guest feedback to identify areas for improvement
 </li>
 <li>
 Participate in special events and VIP guest arrangements
 </li>
 <li>
 Ensure compliance with hotel policies and local regulations
 </li>
 <li>
 Assist in managing the guest relations budget and resources
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College diploma in hotel management or related field
 </li>
 <li>
 Previous experience in Front Office or Guest Services
 </li>
 <li>
 Good Communication skills
 </li>
 <li>
 Experience with Front Office Systems
 </li>
 <li>
 Good English skills, both written and spoken and Russian is a plus
 </li>
 </ul>
</div>

Search 10000+ Assistant guest services manager jobs near you this September. New roles added regularly across leading industries. Apply today.

10000 assistant guest services manager jobs NEAR_ME

Guest Experience Assistant Manager

Assistant Guest Service Manager

Assistant Manager, Guest Experience | North Michigan, Chicago

Assistant Manager, Guest Experience

Assistant Manager – Guest Relations

Assistant Guest Relations Manager

Assistant Guest Relations Manager