housekeeping supervisor

executive housekeeper

front office manager

house keeping manager

housekeeping manager

assistant housekeeping manager

VOCO

<div>We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.
We are looking for a detail-oriented and hands-on Assistant Housekeeping Manager to support the daily operations of our housekeeping department. In this role, you will assist in supervising housekeeping staff, maintaining cleanliness standards, and ensuring a high level of guest satisfaction. The ideal candidate has strong leadership skills, a proactive attitude, and a commitment to excellence in hospitality.
YOUR DAY-TO-DAY:<ul><li>
Assist in overseeing the day-to-day operations of the housekeeping department, including room cleaning, public areas, laundry, and back-of-house spaces.</li><li>
Supervise, train, and motivate housekeeping staff to meet service and cleanliness standards.</li><li>
Conduct room and public area inspections to ensure consistency with hotel standards.</li><li>
Coordinate room status updates with the front office and maintenance teams.</li><li>
Help manage inventory of cleaning supplies, linens, and guest amenities; assist with ordering and stock control.</li><li>
Support the Executive Housekeeper in scheduling staff and managing labour costs within budget.</li><li>
Respond to and resolve guest complaints or requests promptly and professionally.</li><li>
Ensure compliance with health, safety, sanitation, and hygiene standards.</li><li>
Assist in onboarding and ongoing training of housekeeping personnel.</li><li>
Maintain proper documentation including inspection reports, staff attendance, and maintenance issues.</li></ul>
WHAT WE NEED FROM YOU:<ul><li>
Previous housekeeping supervisory experience in a hotel or resort environment.</li><li>
Strong organizational and communication skills.</li><li>
Ability to lead a diverse team in a fast-paced environment.</li><li>
Proficient in housekeeping management systems and Microsoft Office.</li><li>
High attention to detail with a passion for cleanliness and guest service.</li><li>
Ability to work flexible hours, including weekends and holidays.</li><li>
Degree or diploma in Hospitality Management or related field preferred but not required.</li></ul>
WHAT YOU CAN EXPECT FROM US:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div> <div id='job-id'>Job Id: AQIGfSlIVCy1eLvzqFYvGO4EF4RNxAZ07ZVeKjy8ncyp5v2/tEBsEetYqFsljKTIDVTtJgd/cCxK4dgJqpKTVfKtWEp53e097n7AEvr5qE3+vFoaIEthuvdHEvwfEH5Hb9oMymjX7584ApApIQV2Slg5jgsCDwA=</div>

Assistant Housekeeping Manager

Amman Rotana

<div>
 
 Job Description
 
 
 
 
 Job Summary:
 
 
 
 As a Director of Housekeeping you are responsible for the operation of all Housekeeping functions in Guestrooms, offices and public areas, including corridors and stairwells whilst establishing standards of cleanliness and appropriate d&eacute;cor of these areas under his/her control and instigating working rules and practices to meet these standards and subsequently make periodic inspections of all areas to check on Housekeeping standards, and issues necessary orders to correct shortcomings.
 
 
 
 Skills
 
 
 
 
 General Duties and Responsibilities:
 
 
 
 <ul>
 <li>
 Manage, with the aid of the Assistant Director of Housekeeping, the supervision of all Housekeeping Supervisors, Housekeeping Attendants, Linen Attendants, Tailor, Cleaners and Order Takers and hence balance Employee working schedules to meet peak and slack period while remaining within Union and Labour Law requirements
 </li>
 <li>
 Hire and develop Employees whilst maintaining a close payroll control
 </li>
 <li>
 Maintain a close liaison and communication with Front Office and Revenue/Groups Departments to ascertain and meet anticipated Guest check-ins and outs, VIP arrivals and group bookings
 </li>
 <li>
 Communicate regularly with the Engineering Department to ensure smooth flow of repair work and adequate completion of daily maintenance tasks and preventive maintenance jobs to adhere to the local Government requirements
 </li>
 <li>
 Maintain an effective working relationship with the Laundry Department to ensure a smooth flow of Rooms linen, uniforms and Food &amp; Beverage linen that has been processed to the required standards of the Hotel
 </li>
 <li>
 Organise and manage linen inventories for Guest rooms and assist with Food &amp; Beverage linen inventories to ensure adequate inventory levels are maintained
 </li>
 <li>
 Maintain and manage the overall functions of the Linen Room and repair services to the established standards
 </li>
 <li>
 Maintain the inventory of Guestroom and cleaning supplies, ordering replacements when necessary, whilst keeping a strict control on expenses to ensure that they are within budgets that have been set
 
 
 </li>
 </ul>
 Apply Now
</div>
 <div id='job-id'>Job Id: gYFQ+Hiujhb8xlJc7PRI1xzrM/ZIw/kAwTUGaS0ouxiJK2jridrKL4q0tHKYWaDZ6f8/lWsTt/Y5fTR+q241KMLdceQ8+8NBsYSPTUHjGszP9Z+pwCJ3dbQWe2lzQvVPmXxXM3gEVvw=</div>

Director of Housekeeping

<div>We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.
The Housekeeping Manager is responsible for overseeing all aspects of the housekeeping department to ensure cleanliness, order, and comfort in guest rooms, public areas, and back-of-house spaces. This role involves managing a team of room attendants, public area attendants, and supervisors to maintain the highest standards of hygiene and presentation. The ideal candidate is detail-oriented, a strong leader, and passionate about delivering an exceptional guest experience.
YOUR DAY-TO-DAY:<ul><li>
Supervise and coordinate daily housekeeping operations, including room cleaning, laundry services, and public area maintenance.</li><li>
Lead and manage the housekeeping team, including hiring, training, scheduling, and performance evaluations.</li><li>
Inspect guest rooms, public areas, and staff areas to ensure cleanliness, maintenance, and brand standards are consistently met.</li><li>
Maintain appropriate inventory of cleaning supplies, linen, and equipment, and manage departmental budgets and cost control.</li><li>
Handle guest requests and complaints related to housekeeping in a timely and professional manner.</li><li>
Ensure compliance with health and safety regulations, sanitation standards, and hotel policies.</li><li>
Work closely with Front Office and Maintenance departments to coordinate room readiness and resolve issues efficiently.</li><li>
Implement and monitor quality control procedures and cleanliness checklists.</li><li>
Support sustainability initiatives and waste management practices within the department.</li><li>
Maintain accurate records related to staff schedules, inspections, and maintenance needs.</li></ul>
WHAT WE NEED FROM YOU:<ul><li>
Minimum 3 years of housekeeping experience in a hotel or hospitality environment, with at least 1&ndash;2 years in a supervisory or management role.</li><li>
Strong leadership and team management skills.</li><li>
Excellent attention to detail and organizational abilities.</li><li>
Working knowledge of housekeeping equipment, chemicals, and procedures.</li><li>
Proficiency in Property Management Systems (e.g., Opera, Maestro) and Microsoft Office.</li><li>
Effective communication and interpersonal skills.</li><li>
Ability to work flexible hours, including weekends and holidays.</li></ul>
WHAT YOU CAN EXPECT FROM US:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div> <div id='job-id'>Job Id: sWFyC86s9Ys341s5YhUWGsLUQwQA+5tlijFR4/pBOVqGIPyY+097O8j6vwBDuNsPtI2Kc1ykOMMQk3ixHvdCV8t05izYNrA4gGwgM7FlSrQqjg0wdX4YuFHXE/YAsUOEyNA1ctjl2pCkeJCiAQ==</div>

Housekeeping Manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25123571
 
 
 
 Job Category
 
 Housekeeping &amp; Laundry
 
 
 
 Location
 
 The St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the housekeeping or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Housekeeping Operations and Budgets
 
 
 
 <ul>
 <li>
 Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
 </li>
 <li>
 Inspects guestrooms on a daily basis.
 </li>
 <li>
 Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
 </li>
 <li>
 Inventories stock to verify adequate supplies.
 </li>
 <li>
 Supports and supervises an effective inspection program for all guestrooms and public space.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
 </li>
 <li>
 Verifies all employees have proper supplies, equipment and uniforms.
 </li>
 <li>
 Communicates areas that need attention to staff and follows up to verify understanding.
 </li>
 <li>
 Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
 </li>
 <li>
 Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
 
 
 </li>
 </ul>
 
 Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
 </li>
 <li>
 Schedules employees to business demands and for tracks employee time and attendance.
 </li>
 <li>
 Verifies employees understand expectations and parameters.
 </li>
 <li>
 Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
 </li>
 <li>
 Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals.
 </li>
 <li>
 Verifies employee recognition is taking place on all shifts.
 </li>
 <li>
 Participates in an on-going employee recognition program.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Understands the brand's service culture.
 </li>
 <li>
 Participates in the development and implementation of corrective action plans to improve guest satisfaction.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Strives to improve service performance.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>
 <div id='job-id'>Job Id: TeL2N/a/8pysv/TR+blBcctRcoCLVg+4dFZLfmrMRZi+rJ6hBuQyjTC556BTuM/Qt/LyKY+mo/abp8OVu/UDHBPZy9hWbKiDkUb6SbErrMR0hzEnt4jxvdf2sdowz7OVH1TXEGryo6fWWRnH+28Hyyxfn4/876WgECjoeE3zHPMDyd02pKAQsOkRDCpTsZ7QJrAFmW/TwHiWynPtN0w=</div>

Alila Hotels

<div>
 
 Organization- Alila Hinu Bay
 
 
 
 
 Summary
 
 
 
 
 
 Leadership
 
 
 
 
 <ul>
 <li>
 Build teamwork and enhance the team&rsquo;s commitment to their work and the hotel.
 </li>
 <li>
 Delegate appropriate responsibility to others based on their ability whilst ensuring they have sufficient authority and resources.
 </li>
 <li>
 Communicate the vision and brand personality to the team and ensure it is integrated in the department&rsquo;s business practices.
 </li>
 <li>
 Actively and successfully train people for current assignments and future growth.
 </li>
 <li>
 Set and communicate high performance standards.
 </li>
 <li>
 Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.
 </li>
 <li>
 Ensure all employees under your supervision are scheduled in accordance with business needs.
 
 
 </li>
 </ul>
 
 Budgeting and Finance
 
 
 
 <ul>
 <li>
 Prepare the annual business plan for the department.
 </li>
 <li>
 Monitor the department&rsquo;s budget and proactively implement corrective action where necessary.
 </li>
 <li>
 Control cost whilst ensuring guests get value for money.
 
 
 </li>
 </ul>
 
 Communication
 
 
 
 <ul>
 <li>
 Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
 </li>
 <li>
 Conduct regular briefing, concise, well-prepared departmental meetings and ensure follow-up.
 
 
 </li>
 </ul>
 
 Other
 
 
 
 <ul>
 <li>
 Adjust to changes in job requirements and the hotel&rsquo;s operational strategies to meet business needs.
 </li>
 <li>
 Maintain an efficient and effective administrative system
 </li>
 <li>
 Continue professional development by self-directed learning and participation in company sponsored training programs.
 </li>
 <li>
 Keep abreast of developments affecting your field of expertise.
 
 
 </li>
 </ul>
 
 
 Technical Expertise
 
 
 
 
 <ul>
 <li>
 To ensure the upkeep and cleanliness of the whole Hotel including Public Area, Villas, Guestrooms, Back of the House areas including Employee Lockers, etc
 </li>
 <li>
 To assign responsibilities to subordinates, implementing multi-tasking principles and to check their performance periodically.
 </li>
 <li>
 To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to the Executive Housekeeper.
 </li>
 <li>
 Work closely with Engineering to implement an effective preventative maintenance system
 </li>
 <li>
 Control consumption and maintain a cost-effective inventory of guest supplies, chemicals and amenities.
 </li>
 <li>
 Ensure all linen and uniforms are well maintained.
 </li>
 <li>
 Ensure all HK staff work in accordance with health and safety regulations.
 </li>
 <li>
 Plan and implement regular General Cleaning programs.
 </li>
 <li>
 Implement an effective energy conservation program within the departments and areas under your supervision in coordination with Engineering.
 </li>
 <li>
 Identify and plan FF&amp;E and OE for replacement in the areas under your supervision.
 </li>
 <li>
 Coordinate daily room and public areas cleaning priorities.
 </li>
 <li>
 Conduct daily room checks.
 </li>
 <li>
 Ensure a strict room key control system is implemented.
 </li>
 <li>
 To fully support the Departmental Training Function in the Department assigned and undertake any reasonable tasks and secondary duties as assigned by the Executive Housekeeper.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Hospitality Management or a related field, demonstrating academic commitment to the industry.
 </li>
 <li>
 Minimum of 2-4 years of experience in housekeeping, with at least 1 year in a supervisory role to ensure operational competency.
 </li>
 <li>
 Certification in housekeeping management or related fields is preferred, showcasing a commitment to professional development.
 </li>
 <li>
 Experience in luxury hotels or resorts is highly desirable, reflecting an understanding of high-end guest expectations.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: ZpP0b8X/wZvaRJ4G5NPyfYa1R8f22d55RnSRfh+/lPGpK04Ur0G9AICf7KrSMiTfHAb8cxqvUtjKmp13Mgk6VPXIaGkxcwlsjC4409OxxVV9XyLKrBYelEULuBHa7f4ygU8+xqlaGYgaAQ==</div>

Assistant House Keeping Manager

MOVENPICK

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
<ul><li>
Manage and supervise all tasks of his/her staff</li><li>
Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms, and housekeeping pantries according to set standards and procedures</li><li>
Ensure that guest supplies are replenished</li><li>
Ensure guests&rsquo; requests are promptly and courteously met</li><li>
Report damage or malfunction in hotel rooms using the PMS system</li><li>
Maintain equipment in a proper state of cleanliness and repair</li><li>
Maintain a section floor report</li><li>
Conduct daily briefings with staff at the floor level</li><li>
Conduct regular room checklists</li><li>
Report unusual behavior/activities on floors to the Assistant Housekeeping Manager</li><li>
Record room status in the allocated section accurately</li><li>
Comply with the hotel&rsquo;s health, safety, and hygiene policies</li><li>
Attend meetings and training sessions as required</li><li>
Fully understand the difference in guest levels (VIP) and in-room categories</li></ul> 

Qualifications 
<ul><li>
Good eye for details.</li><li>
Working knowledge of housekeeping and hotel services, policies and operations.</li><li>
Demonstrated supervisory experience and skills.</li><li>
Good communication skills.</li><li>
Degree in hospitality management preferred.</li><li>
Minimum of 2-3 years of experience in housekeeping, with at least 1 year in a supervisory role.</li><li>
Proficiency in property management systems (PMS) and Microsoft Office Suite.</li><li>
Strong organizational and time management skills.</li><li>
Ability to multitask and prioritize in a fast-paced environment.</li><li>
Excellent customer service skills and ability to handle guest complaints effectively.</li><li>
Knowledge of cleaning chemicals, proper handling, and safety procedures.</li><li>
Flexibility to work various shifts, including weekends and holidays.</li><li>
Physical stamina to stand for extended periods and lift up to 25 pounds.</li><li>
Bilingual skills (English and another relevant language) are a plus.</li><li>
Experience with inventory management and budgeting for housekeeping supplies.</li><li>
Demonstrated ability to train and mentor housekeeping staff.</li></ul> 

Additional Information 
Your team and working environment: 
M&ouml;venpick Hotel &amp; Apartments Ghala Muscat, a five-star property in Ghala Heights, seamlessly combines Omani charm with M&ouml;venpick's Swiss hospitality. Just 12 minutes from Muscat International Airport, it offers 282 rooms, 58 serviced apartments and modern amenities for business and leisure. Featuring four dining venues and versatile event spaces venues it caters to diverse needs. Guests can rejuvenate at the rooftop infinity pool, and scenic fitness centre for an unforgettable stay. 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div> <div id='job-id'>Job Id: vF9YFkAR6nSjGabEZpIUDaaQEL/fx4FI94U1219r93JZqm+TJF3jFuOUW4kuiTkU1fx+5V0as01nUFRx5I/AMdDncPqr0T48CNmcVB962Oz46yA8pHEvUZ8QoKc4gDZ6OQxWY1qry0x1mXyXMvIn</div>

Housekeeping Supervisor

Mandarin Oriental

<div>
 
 Front Office Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
 </li>
 <li>
 Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
 </li>
 <li>
 Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
 </li>
 <li>
 Assure the back and front of house areas of the Reception are clean and tidy at all times.
 </li>
 <li>
 Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
 </li>
 <li>
 Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
 </li>
 <li>
 Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
 </li>
 <li>
 Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
 </li>
 <li>
 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
 </li>
 <li>
 To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
 </li>
 <li>
 To perform and check all duties related to shift opening and closing check list.
 </li>
 <li>
 Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
 </li>
 <li>
 Greet and escort guests promptly to their rooms.
 </li>
 <li>
 Handle guests&rsquo; complaints
 </li>
 <li>
 Help the Bell team when needed
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
 </li>
 <li>
 Ensure team product knowledge is maintained, updated and regularly tested.
 </li>
 <li>
 Attend and conduct meetings during absence or unavailability of management team.
 </li>
 <li>
 Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Communicate clearly with the Night Auditor and Accounting.
 </li>
 <li>
 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>
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Front Office Supervisor - Omani National

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Front Office Supervisor - Omani National