assistant housekeeping manager

The First Group

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As an Assistant Housekeeping Manager, you will work closely with the housekeeping team to ensure efficient operations and exceptional service delivery. Your responsibilities will include supervising staff, inspecting rooms and public areas, coordinating tasks, and ensuring adequate inventory levels. The ideal candidate will have strong leadership skills, a keen eye for detail, and a passion for delivering outstanding housekeeping services in a hospitality environment.
 
<ul>
 <li>Assist in overseeing the daily operations of the housekeeping department, including room cleaning, public area maintenance, laundry, and linen management.</li>
 <li>Train, supervise, and motivate the housekeeping staff, e, and back-of-house areas to ensure cleanliness, tidiness, and adherence to established standards.</li>
 <li>Coordinate and prioritize housekeeping tasks, ensuring efficient allocation of resources and timely completion of work.</li>
 <li>Monitor and maintain inventory levels of cleaning supplies, linens, and amenities, and coordinate with the purchasing department for timely replenishment.</li>
 <li>Address guest inquiries, concerns, and requests promptly and professionally, striving to exceed guest expectations and resolve any issues effectively.</li>
 <li>Collaborate with other departments, such as Front Office and Maintenance, to ensure smooth operations and timely resolution of maintenance-related issues.</li>
 <li>Assist in the development and implementation of housekeeping policies, procedures, and quality standards to meet guest satisfaction and regulatory requirements.</li>
 <li>Assist in the recruitment, training, and performance evaluation of housekeeping staff.</li>
 <li>Implement and enforce safety and security procedures to ensure the well-being of guests and employees.</li>
 <li>Stay updated on industry trends, best practices, and emerging technologies in housekeeping and implement innovative solutions where applicable.</li>
</ul>
 
 
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Assistant Housekeeping Manager

<div> <ul> <li>Assist in overseeing housekeeping team members, including training, scheduling, and performance management.</li> <li>Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to hotel standards.</li> <li>Monitor and manage housekeeping supplies and equipment, ensuring proper stock levels and timely ordering of necessary items.</li> <li>Address guest inquiries, concerns, and feedback regarding housekeeping services to enhance guest satisfaction.</li> <li>Assist in implementing housekeeping policies and procedures, ensuring compliance with health and safety regulations.</li> <li>Facilitate training programs for new staff and ongoing training for existing team members to maintain high service standards.</li> <li>Collaborate with front desk, maintenance, and other departments to ensure smooth operations and prompt service.</li> <li>Assist in monitoring housekeeping expenses and helping to prepare budgets, ensuring efficient use of resources.</li> <li>Assist in the allocation of rooms to housekeeping staff, ensuring balanced workloads and efficient turnover.</li> <li>Gather feedback from guests about housekeeping services and identify areas for improvement.</li> <li>Participate in emergency response planning, ensuring staff are trained on safety procedures and protocols.</li> <li>Support and implement eco-friendly practices within the housekeeping department, such as recycling and efficient cleaning methods.</li> <li>Prepare reports on housekeeping operations, including staffing, supply usage, and maintenance needs, to provide insights to the direct managers.</li> <li>Foster a positive work environment, encouraging teamwork and motivating staff to meet performance goals.</li> </ul> </div>

Marriott International

<div>Additional Information 
Job Number25162131 
Job CategoryHousekeeping &amp; Laundry 
LocationCairo Marriott Hotel &amp; Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 1 year experience in the housekeeping or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Managing Housekeeping Operations and Budgets
<ul><li>Ensures knowledge and understanding of OSHA regulations are up to date.</li></ul>
<ul><li>Oversees all lost and found procedures.</li></ul>
<ul><li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</li></ul>
<ul><li>Inventories stock to ensure adequate supplies.</li></ul>
<ul><li>Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.</li></ul>
<ul><li>Works effectively with the Engineering department on guest room maintenance needs.</li></ul>
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li></ul>
<ul><li>Assists in supervising an effective inspection program for all guestrooms and public space.</li></ul>
<ul><li>Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.</li></ul>
<ul><li>Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
&quot;Why work for Banyan Tree Doha? 
Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views.<div> 
Job Description</div> 
Responsibilities<ul><li>
Adheres at all times to Banyan Tree Doha's quality and service standards, consistently embodying the brand's values and ethos.</li><li>
Acts as a role model of conduct, teamwork, and leadership within the hotel team, maintaining a positive and proactive attitude while leading by example.</li><li>
Maintains excellent courtesy toward guests, respecting their privacy and adapting to their needs at all times.</li><li>
Develops service and quality standards for all departmental areas in collaboration with the Executive Housekeeper, adapting chain-provided standards to maximize hotel efficiency.</li><li>
Implements operational methodologies at both operational and supervisory levels, including administrative processes and quality controls to ensure adherence to standards.</li><li>
Trains and mentors teams, leading by example and conducting constant follow-ups to achieve optimal performance levels. Identifies training needs and adapts to current situations.</li><li>
Supports supervisory teams in their tasks as operational requirements demand, showing consistent support and leading by example to ensure guest satisfaction.</li><li>
Audits as many rooms as possible, both occupied and unoccupied, during morning and turndown services, ensuring strict compliance with standards while considering guest preferences.</li><li>
Places special emphasis on guest preferences, leading the team in this regard, promoting personalization, and ensuring attention to detail in daily tasks.</li><li>
Maintains constant supervision of all hotel areas to ensure optimal condition, coordinating with supervisory teams to address deficiencies or incidents.</li><li>
Serves as the main point of reference for client-related situations, managing complaints related to the department and ensuring effective communication among all parties involved for resolution.</li><li>
Maintains constant and active communication with hotel operational departments to ensure coordinated and seamless teamwork, delivering a luxury experience to guests.</li><li>
Acts as a key figure in conveying new ideas, processes, and projects to the team, ensuring decisions are effectively communicated throughout the department.</li><li>
Prepares staff schedules based on hotel occupancy and needs, including events or special functions, ensuring the team size is appropriate for task completion.</li><li>
Performs administrative tasks assigned by the Executive Housekeeper, with a special focus on cost-control processes.</li><li>
Establishes maintenance protocols for equipment, including routine inventories and periodic functionality checks.</li><li>
Coordinates inventory of hotel linens and towels to ensure proper tracking of materials and prevent losses or improper usage.</li><li>
Utilizes hotel software correctly to ensure efficient communication and operational effectiveness.</li><li>
Actively shares inspection results with the team, using this information to recognize accomplishments and identify areas for improvement.</li><li>
Handles client-related incidents with precision, including lost items, locked safes, damage claims, and other guest concerns.</li><li>
Manages pest-related incidents and ensures proper procedures are followed.</li><li>
Has thorough knowledge of the hotel's infrastructure, services, and schedules, sharing this information with guests as needed.</li><li>
Stays informed daily of all hotel events, VIP guests, functions, and special situations, ensuring communication with the team to promote daily operational awareness.</li><li>
Supports the Executive Housekeeper in their duties, acting as their substitute during absences, attending daily hotel meetings, and presenting projects.</li><li>
Performs other tasks as assigned by the Housekeeping Management Team or the Hotel Management.</li></ul><div> 
Qualifications</div> 
<ul><li>
Previous experience in similar positions is essential, with experience in the luxury segment being highly valued.</li><li>
Ability to remain standing and move around the hotel for an extended part of the workday.</li><li>
Ability to work with and manage the chemical products used in the hotel.</li></ul></div>

Banyan Tree

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
&quot;Why work for Banyan Tree Doha? 
Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views. 
Job Description 
Responsibilities<ul><li>
Adheres at all times to Banyan Tree Doha's quality and service standards, consistently embodying the brand's values and ethos.</li><li>
Acts as a role model of conduct, teamwork, and leadership within the hotel team, maintaining a positive and proactive attitude while leading by example.</li><li>
Maintains excellent courtesy toward guests, respecting their privacy and adapting to their needs at all times.</li><li>
Develops service and quality standards for all departmental areas in collaboration with the Executive Housekeeper, adapting chain-provided standards to maximize hotel efficiency.</li><li>
Implements operational methodologies at both operational and supervisory levels, including administrative processes and quality controls to ensure adherence to standards.</li><li>
Trains and mentors teams, leading by example and conducting constant follow-ups to achieve optimal performance levels. Identifies training needs and adapts to current situations.</li><li>
Supports supervisory teams in their tasks as operational requirements demand, showing consistent support and leading by example to ensure guest satisfaction.</li><li>
Audits as many rooms as possible, both occupied and unoccupied, during morning and turndown services, ensuring strict compliance with standards while considering guest preferences.</li><li>
Places special emphasis on guest preferences, leading the team in this regard, promoting personalization, and ensuring attention to detail in daily tasks.</li><li>
Maintains constant supervision of all hotel areas to ensure optimal condition, coordinating with supervisory teams to address deficiencies or incidents.</li><li>
Serves as the main point of reference for client-related situations, managing complaints related to the department and ensuring effective communication among all parties involved for resolution.</li><li>
Maintains constant and active communication with hotel operational departments to ensure coordinated and seamless teamwork, delivering a luxury experience to guests.</li><li>
Acts as a key figure in conveying new ideas, processes, and projects to the team, ensuring decisions are effectively communicated throughout the department.</li><li>
Prepares staff schedules based on hotel occupancy and needs, including events or special functions, ensuring the team size is appropriate for task completion.</li><li>
Performs administrative tasks assigned by the Executive Housekeeper, with a special focus on cost-control processes.</li><li>
Establishes maintenance protocols for equipment, including routine inventories and periodic functionality checks.</li><li>
Coordinates inventory of hotel linens and towels to ensure proper tracking of materials and prevent losses or improper usage.</li><li>
Utilizes hotel software correctly to ensure efficient communication and operational effectiveness.</li><li>
Actively shares inspection results with the team, using this information to recognize accomplishments and identify areas for improvement.</li><li>
Handles client-related incidents with precision, including lost items, locked safes, damage claims, and other guest concerns.</li><li>
Manages pest-related incidents and ensures proper procedures are followed.</li><li>
Has thorough knowledge of the hotel's infrastructure, services, and schedules, sharing this information with guests as needed.</li><li>
Stays informed daily of all hotel events, VIP guests, functions, and special situations, ensuring communication with the team to promote daily operational awareness.</li><li>
Supports the Executive Housekeeper in their duties, acting as their substitute during absences, attending daily hotel meetings, and presenting projects.</li><li>
Performs other tasks as assigned by the Housekeeping Management Team or the Hotel Management.</li></ul> 

Qualifications 
<ul><li>
Previous experience in similar positions is essential, with experience in the luxury segment being highly valued.</li><li>
Ability to remain standing and move around the hotel for an extended part of the workday.</li><li>
Ability to work with and manage the chemical products used in the hotel.</li></ul></div>

Crowne Plaza Hotel

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<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25165085
 
 
 
 Job Category
 
 Housekeeping &amp; Laundry
 
 
 
 Location
 
 Element West Bay Doha, Zone 61, Al Tawawish Street, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
 
 
 Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualification
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they&rsquo;re stopping by for a few days or settling in for a few weeks, time away from home shouldn&rsquo;t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you&rsquo;re an active optimist who doesn&rsquo;t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Assistant Housekeeping Manager - Element West Bay Doha

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Assistant Housekeeping Manager - Element West Bay Doha