assistant learning and development manager

Anantara Hotels & Resorts

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 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 Job Purpose:
 
 
 
 To assist in planning, implementing, and managing learning and development programs that enhance employee performance, service quality, and career progression across the hotel. The role ensures that all training initiatives meet the standards of Minor Hotels and support the company&rsquo;s culture of excellence.
 
 
 
 Key Responsibilities:
 
 
 
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 Assist in developing and delivering training programs aligned with Minor Hotels&rsquo; brand standards, operational procedures, and guest experience expectations.
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 Support induction and onboarding programs for new employees to ensure seamless integration into hotel operations and understanding of company culture.
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 Coordinate departmental training in areas such as guest service, housekeeping, food &amp; beverage, front office, and safety procedures.
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 Collaborate with department heads to identify skills gaps, performance trends, and training needs, and implement targeted training interventions.
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 Assist in leadership development programs for supervisory and managerial staff, including coaching, mentoring, and succession planning support.
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 Monitor and evaluate training effectiveness using assessments, feedback surveys, and performance data; recommend and implement improvements.
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 Maintain accurate and up-to-date training records, reports, and documentation in compliance with Minor Hotels&rsquo; policies and audit requirements.
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 Support implementation and maintenance of e-learning and digital learning platforms, ensuring staff engagement and completion of mandatory modules.
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 Ensure all training initiatives reinforce company values, service excellence, customer focus, and operational efficiency.
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 Assist with L&amp;D budget planning, cost control, and coordination with external training vendors, consultants, and accreditation bodies.
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 Support the implementation of brand audit action plans by providing training and coaching to departments to close performance gaps.
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 Coordinate mandatory compliance training (e.g., safety, hygiene, fire life safety, code of conduct) to ensure full hotel compliance.
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 Assist in organizing employee engagement activities, recognition programs, and internal development events to strengthen colleague motivation and retention.
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 Facilitate cross-training and career development programs to support internal mobility and succession planning.
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 Support Quality Assurance (QA) initiatives by aligning training programs with guest satisfaction results (GSI) and operational KPIs.
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 Participate in HR and L&amp;D-related reporting, monthly training summaries, and presentations for management review.
 
 
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 Qualifications
 
 
 
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 Bachelor&rsquo;s degree in Human Resources, Hospitality, Business Administration, or related field.
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 3&ndash;5 years&rsquo; experience in Learning &amp; Development, preferably within hotels or hospitality.
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 Experience in designing, delivering, and evaluating training programs.
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 Knowledge of hospitality operations, guest service standards, and quality assurance.
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 Strong presentation, communication, and interpersonal skills.
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 Familiarity with LMS systems and training evaluation tools is a plus.
 
 
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 Additional Information
 
 
 
 Key Competencies:
 
 
 
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 Strong organizational and project management skills.
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 Coaching and mentoring abilities.
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 Ability to influence and collaborate with multiple departments.
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 Adaptability to dynamic hotel operations.
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 Commitment to excellence, guest service, and professional growth.
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 </ul>
</div>

Assistant Learning and Development Manager

Orsima Global Services LLC

About the Role: Orsima Global Services LLC is seeking an experienced and organized Senior Supply Chain Manager to oversee supply chain operations in Salalah, Dhofar. This role focuses on ensuring efficient movement of goods, improving processes, and supporting overall business operations.Key Responsibilities:<ul><li>Supply Chain Operations: Oversee procurement, inventory, and distribution activities</li><li>Process Management: Support improvements in supply chain processes and efficiency</li><li>Inventory Control: Monitor stock levels and ensure availability of goods</li><li>Vendor Coordination: Work with suppliers and partners to maintain smooth operations</li><li>Performance Tracking: Monitor supply chain performance and suggest improvements</li><li>Team Coordination: Work with internal teams to support daily operations</li></ul>What We Are Looking For:<ul><li>Experience: Relevant experience in supply chain, logistics, or operations roles</li><li>Skills: Strong organizational, analytical, and problem solving skills</li><li>Education: Degree in Supply Chain, Logistics, Business, or related field</li><li>Industry Knowledge: Understanding of supply chain processes and inventory management</li><li>Leadership: Ability to manage operations and support team performance</li></ul>Why Join Us:<ul><li>Growth Opportunity: Be part of a growing operations focused company</li><li>Leadership Role: Take on a key role in supply chain management</li><li>Career Development: Opportunities for advancement</li><li>Team Environment: Work in a collaborative and professional setting</li></ul>Job Types: Full-time, PermanentPay: RO1,500.000 - RO3,500.000 per monthWork Location: In person

Senior Supply Chain Manager

Ebenezer Hotel Apartments LLC

About the Role: Ebenezer Hotel Apartments LLC is seeking a professional and customer focused Senior Front Office Manager to oversee front desk operations and guest services in Salalah, Dhofar. This role focuses on ensuring smooth daily operations, delivering excellent guest experiences, and supporting overall hotel performance.Key Responsibilities:<ul><li>Front Office Operations: Oversee daily front desk activities including check in, check out, and guest services</li><li>Guest Experience: Ensure a high level of customer satisfaction and handle guest concerns when needed</li><li>Team Supervision: Lead and support front office staff to maintain service quality and efficiency</li><li>Coordination: Work closely with housekeeping and other departments to ensure smooth operations</li><li>Performance Monitoring: Track service quality and support improvements in operations</li><li>Reporting: Provide regular updates on operations and guest feedback</li></ul>What We Are Looking For:<ul><li>Experience: Relevant experience in hotel front office or hospitality management</li><li>Skills: Strong communication, leadership, and customer service skills</li><li>Education: Degree or equivalent experience in hospitality or related field</li><li>Industry Knowledge: Understanding of hotel operations and guest service standards</li><li>Leadership: Ability to manage teams and handle daily operations</li></ul>Why Join Us:<ul><li>Hospitality Industry Exposure: Be part of a growing hotel operations team</li><li>Leadership Role: Take on a key role in guest experience and front office management</li><li>Career Development: Opportunities for growth within the company</li><li>Team Environment: Work in a collaborative and service focused setting</li></ul>Job Types: Full-time, PermanentPay: RO800.000 - RO1,800.000 per monthWork Location: In person

Senior Front Office Manager

OxyPlus (Oman)

Job Title: Sales ManagerOverviewThe Sales Manager is responsible for leading, developing, and managing a team of sales representatives to achieve revenue targets and expand the customer base. This role bridges the gap between executive leadership and the sales floor, translating high-level business strategy into actionable sales plans. The ideal candidate is a data-driven leader who excels at coaching, forecasting, and fostering a high-performance culture.Key Responsibilities1. Team Leadership &amp; Development<ul><li>Recruit, hire, and onboard new sales representatives.</li><li>Conduct weekly one-on-one coaching sessions to improve individual performance and skill sets (e.g., negotiation, prospecting, closing).</li><li>Foster a competitive yet collaborative team culture that aligns with company values.</li><li>Manage performance, including implementing performance improvement plans (PIPs) and conducting annual reviews.</li></ul>2. Strategy &amp; Execution<ul><li>Develop and implement strategic sales plans to achieve organizational goals and quotas.</li><li>Analyze market trends, competitor activity, and customer needs to identify new opportunities.</li><li>Segment the territory or market to ensure optimal coverage and resource allocation.</li><li>Collaborate with Marketing to align lead generation efforts with sales goals.</li></ul>3. Sales Operations &amp; Forecasting<ul><li>Track and report on key performance indicators (KPIs) such as conversion rates, pipeline velocity, and quota attainment.</li><li>Maintain accurate sales forecasting to provide the executive team with visibility into future revenue.</li><li>Manage the Customer Relationship Management (CRM) system (e.g., Salesforce, HubSpot) to ensure data integrity and process adherence.</li></ul>4. Customer &amp; Stakeholder Management<ul><li>Escalate and assist with complex or high-value negotiations.</li><li>Partner with cross-functional teams (Marketing, Product, Customer Success) to ensure a seamless customer journey and provide feedback on product-market fit.</li></ul>Required QualificationsEducation &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field (or equivalent work experience).</li><li>3&ndash;7 years of sales experience, with at least 1&ndash;3 years of experience managing a sales team.</li><li>Proven track record of consistently meeting or exceeding individual and team quotas.</li></ul>Hard Skills<ul><li>Proficiency in CRM software (Salesforce, HubSpot, Zoho, etc.).</li><li>Strong understanding of sales performance metrics (LTV, CAC, Churn, Quota Attainment).</li><li>Experience with sales enablement tools (LinkedIn Sales Navigator, ZoomInfo, Outreach).</li></ul>Soft Skills<ul><li>Coaching Mindset: A desire to develop others rather than just managing numbers.</li><li>Emotional Intelligence: Ability to motivate diverse personalities and navigate team conflicts.</li><li>Analytical Thinking: Comfort with using spreadsheets and dashboards to diagnose performance issues.</li><li>Resilience: Ability to maintain team morale during periods of high stress or market downturns.</li></ul>Job Types: Full-time, Part-timePay: RO11,200.000 - RO15,000.000 per yearExpected hours: 40 per weekWork Location: In person

Sales Manager

Dkhoon Emirates

<div>
 
 
 Job Opportunity: Finance Manager &ndash; Oman
 
 
 
 
 
 
 
 We are seeking an experienced Finance Manager to join our team in Oman.
 
 
 
 
 
 
 
 Key Requirements:
 
 
 
 
 
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 Minimum 10 years of experience in finance and accounting
 
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 Strong knowledge of financial management, budgeting, and reporting
 
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 Experience with regulatory compliance in Oman is a plus
 
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 Excellent leadership and team management skills
 
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 Proficiency in financial software and MS Office
 
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 Responsibilities
 
 
 :
 
 
 
 
 
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 Oversee financial operations and reporting
 
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 Prepare budgets, forecasts, and financial analysis
 
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 Ensure compliance with local laws and company policies
 
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 Lead and mentor the finance team
 
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 </ul>
</div>

Finance Manager – Oman

SmurfOwl Technologies LLC

What is an IT Support Specialist?An IT Support Specialist (also known as a Help Desk Technician, Desktop Support Technician, or IT Support Analyst) is the primary point of contact between an organization&rsquo;s employees (or clients) and the technology infrastructure. They are the &quot;fixers&quot; who ensure that hardware, software, and network systems function correctly, allowing the business to operate without technical interruption.Key ResponsibilitiesThe role is a mix of technical troubleshooting and customer service. Responsibilities typically include:1. Hardware Support<ul><li>Installing, configuring, and upgrading desktops, laptops, printers, monitors, and peripherals.</li><li>Performing hardware repairs and replacing faulty components (RAM, hard drives, etc.).</li><li>Managing inventory of hardware assets.</li></ul>2. Software Support<ul><li>Installing, updating, and patching operating systems (Windows, macOS, Linux) and business applications (Microsoft 365, Adobe, CRM software).</li><li>Troubleshooting software crashes, login issues, and configuration errors.</li><li>Managing user accounts and permissions in Active Directory or cloud directories (Azure AD/Entra ID).</li></ul>3. Network Support<ul><li>Troubleshooting basic connectivity issues (Wi-Fi, VPN, Ethernet).</li><li>Configuring and supporting mobile devices (smartphones, tablets) for email and corporate access.</li><li>Assisting with network printer setup and configuration.</li></ul>4. User Support &amp; Ticketing<ul><li>Serving as the first point of contact for technical issues via phone, email, Slack, or a ticketing system (like Jira, ServiceNow, or Zendesk).</li><li>Logging all issues, documenting steps taken, and escalating complex issues to Tier 2/3 teams (Network Engineers, Sysadmins) when necessary.</li><li>Creating documentation and &quot;how-to&quot; guides for end-users to reduce recurring tickets.</li></ul>5. Onboarding &amp; Offboarding<ul><li>Setting up new employee accounts, hardware, and access badges.</li><li>Deactivating accounts and retrieving equipment when employees leave.</li></ul>Required SkillsTechnical Skills:<ul><li>Operating Systems: Deep familiarity with Windows 10/11; often macOS and Linux basics.</li><li>Active Directory: Creating users, resetting passwords, managing groups.</li><li>Microsoft 365/Google Workspace: Administering email accounts, SharePoint/Drive access, and Teams/Zoom configurations.</li><li>Networking Basics: Understanding of DNS, DHCP, TCP/IP, and basic routing/switching concepts.</li><li>Ticketing Systems: Experience with ITSM tools like ServiceNow, Jira Service Management, or Zendesk.</li><li>Imaging: Ability to deploy OS images to new machines using tools like SCCM, Jamf, or MDT.</li></ul>Soft Skills:<ul><li>Customer Service: This is often more important than technical depth. The ability to remain patient and helpful when a user is frustrated is critical.</li><li>Communication: Explaining complex technical solutions to non-technical people without using jargon.</li><li>Problem-Solving: Diagnosing issues logically; knowing what to search for when you don&rsquo;t know the answer.</li><li>Time Management: Balancing walk-up requests, remote tickets, and project work simultaneously.</li></ul>Common Job Titles &amp; Career ProgressionEntry Level:<ul><li>IT Support Specialist</li><li>Help Desk Technician</li><li>Desktop Support Analyst</li></ul>Mid-Level:<ul><li>IT Support Specialist II / III</li><li>Systems Administrator (if focusing on servers/back-end)</li><li>Network Administrator (if focusing on infrastructure)</li></ul>Senior/Advanced:<ul><li>IT Manager (moving into leadership)</li><li>IT Operations Manager</li><li>Cloud Support Specialist (specializing in AWS or Azure)</li><li>Cybersecurity Analyst (often a natural transition for support specialists who focus on access control and security best practices)</li></ul>Job Types: Full-time, Part-timePay: RO7,300.000 - RO11,000.000 per yearExpected hours: 40.0 per weekWork Location: In person

IT Support Specialist

Al Exfsifa Trading & Logistics LLC

Job Title: Dispatcher / ClerkDepartmentOperations, Logistics, Field Services, or Public SafetyReports ToDispatch Supervisor, Operations Manager, or Office ManagerPrimary FunctionThe Dispatcher / Clerk acts as the central communication hub for an organization. This role is responsible for receiving service requests (calls, emails, digital tickets), coordinating the schedules of field personnel (technicians, drivers, officers), and performing clerical duties to ensure accurate record-keeping. The goal is to maximize operational efficiency, ensure timely response times, and maintain clear communication between the office, the field, and the customer.Key Responsibilities1. Dispatch Operations (50%)<ul><li>Call Intake: Receive incoming service requests via telephone, radio, or digital work order systems. Determine the nature of the request, priority level, and location.</li><li>Resource Coordination: Assign, schedule, and dispatch field personnel (e.g., truck drivers, HVAC technicians, police officers, locksmiths) based on location, skill set, availability, and urgency.</li><li>Route Optimization: Plan the most efficient routes for field staff to minimize fuel costs and travel time while meeting service level agreements (SLAs).</li><li>Real-Time Monitoring: Track the location and status of field units using GPS or fleet management software. Maintain constant communication to provide updates or redirect resources as emergencies arise.</li><li>Problem Solving: Handle upset customers, reroute personnel due to traffic or weather delays, and escalate critical emergencies to management.</li></ul>2. Clerical &amp; Administrative (40%)<ul><li>Data Entry: Accurately enter work orders, service tickets, and customer information into the database (CRM or ERP system).</li><li>Record Keeping: Maintain logs of all dispatched calls, driver/technician hours, vehicle maintenance schedules, and incident reports.</li><li>Billing Support: Verify that work orders are complete (including parts used and labor hours) to assist the accounting department with invoicing.</li><li>Communication: Draft and send confirmation emails, service reminders, or delay notifications to customers.</li></ul>3. Customer Service (10%)<ul><li>Act as the liaison between the customer and the field technician.</li><li>Provide status updates to customers regarding arrival times.</li><li>Answer general inquiries regarding company services and pricing.</li></ul>Required Skills &amp; Competencies<ul><li>Geographic Knowledge: Strong familiarity with the service area (city/county) to understand traffic patterns and travel times.</li><li>Tech Savviness: Proficiency in Microsoft Office (Word, Excel), two-way radio operation, and industry-specific dispatch software (e.g., ServiceMax, Salesforce, CAD systems).</li><li>Multitasking: The ability to handle multiple screens, radio chatter, and phone lines simultaneously without losing accuracy.</li><li>Communication: Clear, concise, and professional verbal and written communication skills. Ability to remain calm and authoritative during high-stress emergencies.</li><li>Typing Speed: Minimum 40&ndash;50 WPM with high accuracy for data entry.</li></ul>Qualifications<ul><li>Education: High school diploma or GED required. Associate degree in Business Administration or Logistics preferred.</li><li>Experience: 1&ndash;3 years of experience in dispatching, logistics, or a high-volume clerical/call center environment.</li><li>Certifications: Some industries (such as towing, police, or utilities) may require specific certifications (e.g., APCO or PowerPhone for public safety).</li></ul>Job Types: Full-time, Part-timePay: RO8,300.000 - RO13,000.000 per yearExpected hours: 40.0 per weekWork Location: In person

Dispatcher / Clerk

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