assistant manager call center operations

Sybrid Careers

<div>
 
 About The Role
 
 
 
 We are hiring an
 
 Assistant Manager
 
 to support our call center operations. This role is ideal for a proactive professional with experience in telecom or technical campaigns, who can coordinate teams and ensure smooth operational execution.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support daily call center operations
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 <li>
 Monitor team performance and ensure service quality
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 Assist in reporting and campaign management
 </li>
 <li>
 Support the Manager in achieving KPIs and operational goals
 
 
 </li>
 </ul>
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 3&ndash;4 years of relevant call center experience (telecom or technical campaigns preferred)
 </li>
 <li>
 Educational background in Telecom, Electrical, Software Engineering, or Computer Science
 </li>
 <li>
 Strong coordination and analytical skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary package
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 Growth and leadership development opportunities
 </li>
 <li>
 Collaborative and professional work environment
 </li>
 </ul>
</div>

Assistant Manager – Call Center Operations

Dany Technologies

Job Summary:We are looking for a proactive and performance-driven Deputy Manager &ndash; Customer Experience to lead and optimize the outbound ordering confirmation process. This role is responsible for ensuring timely order verification, reducing cancellations, improving conversion rates, and delivering a seamless customer interaction experience.The ideal candidate will combine leadership, operational efficiency, and strong customer communication skills to drive measurable results.Key Responsibilities:Oversee and manage the outbound order confirmation team.Ensure all online and COD orders are verified within defined SLAs.Monitor call quality, productivity, and confirmation conversion rates.Reduce order cancellations and RTO (Return to Origin) through effective verification strategies.Develop scripts and communication standards to enhance customer engagement.Train, coach, and mentor team members to maintain service excellence.Analyze daily/weekly performance metrics and prepare management reports.Coordinate with Operations, Logistics, and Sales teams to resolve order-related issues.Handle escalated customer concerns professionally and efficiently.Implement process improvements to enhance operational efficiency.Required Qualifications &amp; Experience:Bachelor&rsquo;s degree in Business Administration or related field.3&ndash;5 years of experience in Customer Experience / Call Center Operations (Outbound preferred).Minimum 1&ndash;2 years in a supervisory or assistant managerial role.Strong understanding of e-commerce order lifecycle.Excellent communication and conflict-resolution skills.Experience with CRM systems and reporting tools.Job Type: Full-timeWork Location: In person

Deputy Manager – Customer Experience (Ordering Confirmation – Outbound)

<div>
 
 About The Role
 
 
 
 We are looking for a dynamic
 
 Manager
 
 to lead our call center operations, preferably in telecom or technical campaigns. The ideal candidate will have strong leadership skills, operational expertise, and a proven track record in managing teams and achieving KPIs.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage overall call center operations
 </li>
 <li>
 Monitor and improve team performance
 </li>
 <li>
 Ensure service quality and operational efficiency
 </li>
 <li>
 Develop strategies to meet and exceed KPIs
 </li>
 <li>
 Coordinate with senior management for reporting and improvements
 
 
 </li>
 </ul>
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 4&ndash;5 years of relevant call center experience (telecom or technical campaigns preferred)
 </li>
 <li>
 Educational background in Telecom, Electrical, Software Engineering, or Computer Science
 </li>
 <li>
 Strong leadership and team management skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Career growth opportunities
 </li>
 <li>
 Professional and dynamic work environment
 </li>
 </ul>
</div>

Manager – Call Center Operations

H&S Real Estate

We are seeking a dynamic and experienced Call Center Head to lead and manage our real estate lead generation operations in Pakistan focused on UAE-based clients and property portfolios. The ideal candidate will be responsible for setting up, training, and leading a high-performing telesales and lead generation team to support UAE-based sales operations.This position requires a leader with exceptional communication, analytical, and operational management skills &mdash; capable of aligning call center performance with business growth objectives in the competitive UAE real estate market.Key Responsibilities:&middot; Leadership &amp; Strategy&middot; Lead and oversee the call center team focused on generating qualified leads for UAE real estate projects.&middot; Develop and execute strategies to enhance lead conversion rates and client engagement.&middot; Set and monitor team KPIs (call targets, conversion ratios, response times, etc.) ensuring alignment with overall business objectives.&middot; Operations Management&middot; Establish effective workflows, scripts, and communication standards to ensure consistency in client interactions.&middot; Implement and manage CRM systems, call tracking tools, and data reporting dashboards.&middot; Coordinate daily operations between the Pakistan call center and UAE sales teams for seamless lead handovers.&middot; Monitor call recordings and analyze drop-offs or call quality issues to improve performance.&middot; Performance &amp; Quality Assurance&middot; Train, coach, and motivate telesales agents to deliver top-quality customer engagement and achieve sales targets.&middot; Maintain compliance with UAE real estate marketing standards, data privacy regulations, and ethical communication practices.&middot; Create and implement feedback loops to continuously refine call scripts, lead qualification processes, and customer experience.&middot; Collaboration &amp; Reporting&middot; Collaborate with UAE-based marketing, sales, and digital teams to align campaigns and messaging.&middot; Provide daily, weekly, and monthly performance reports with actionable insights.&middot; Identify emerging market trends and recommend process or strategy adjustments accordingly.&middot; Qualifications &amp; Skills:&middot; Bachelor&rsquo;s degree in Business Administration, Marketing, or related field (Master&rsquo;s preferred).&middot; 8&ndash;10 years of experience in call center management, with at least 3&ndash;5 years in real estate lead generation or a closely related sector.&middot; Strong understanding of UAE real estate market dynamics and lead nurturing cycles.&middot; Proven track record in setting up or scaling telesales/call center operations.&middot; Hands-on experience with CRM platforms (Zoho, HubSpot, Salesforce, or similar).&middot; Excellent leadership, communication, and analytical skills.&middot; Ability to work under pressure and manage high-volume lead flow efficiently.&middot; Fluent in English; Arabic proficiency is a plus.&middot; Compensation &amp; Benefits:&middot; Competitive salary package based on experience.&middot; Performance-based bonuses and incentives.&middot; Health insurance and professional development programs.&middot; Opportunity to work with a leading UAE real estate brand in a high-growth environment.Reporting To: Head of Sales &ndash; UAE / Director of OperationsJob Type: Full-timeWork Location: In person

Call Center - Head

Accurate Eminent Firm

We&rsquo;re Hiring &ndash; Call Center Team<ul><li>Call Center Agents (Fluent in English &ndash; speaking &amp; understanding)</li><li>Closers (Minimum 1+ year closing experience)</li><li>Quality Assurance (QA) (Minimum 1+ year call center experience)</li><li>HR Manager (Minimum 2+ years call center hiring experience)</li></ul>How to Apply: Send your CV via WhatsApp (0331-0386413) and clearly mention the position you&rsquo;re applying for.Join our growing team and build your career with us!Job Type: Part-timePay: From Rs25,000.00 per monthApplication Question(s):<ul><li>Office is near NIPA Chowrangi. How can you get here?</li><li>How old are you? Also Inform where do you live in Karachi? (Which Area).</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

HIRING for CALL CENTER.

Axecom Private Ltd.

Job Title: HR Executive (female)Location: Asia Pacific Trade Center, Gulistan-e-Johar, Karachi Timings: 7:30 PM &ndash; 4:00 AM (Monday to Friday) Position Type: Full-Time | OnsiteJob OverviewWe are looking for a proactive and experienced HR Executive who specializes in high-volume recruitment, particularly for sales teams and call-center agents. The ideal candidate should have strong communication skills, hands-on hiring experience, and the ability to manage end-to-end recruitment processes efficiently in a fast-paced environment.Key Responsibilities<ul><li>Manage bulk hiring for sales, call-center, and support teams.</li><li>Source, screen, and shortlist candidates through various channels.</li><li>Conduct initial interviews and coordinate further assessments with relevant departments.</li><li>Maintain a strong pipeline of potential candidates for ongoing hiring needs.</li><li>Assist in onboarding, documentation, and orientation of new employees.</li><li>Maintain candidate databases and track recruitment progress.</li><li>Collaborate closely with department heads to understand hiring requirements.</li><li>Support HR operations, employee queries, and daily HR tasks.</li></ul>Requirements<ul><li>Proven experience in mass recruitment, especially for sales or call-center roles.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work under pressure and meet hiring targets within deadlines.</li><li>Familiarity with recruitment tools, job boards, and sourcing techniques.</li><li>Good organizational skills and attention to detail.</li><li>Bachelor&rsquo;s degree in HR, Business Administration, or a related field (preferred).</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

HR Executive (Female)

Human Capital HR Solutions

Assistant Manager &ndash; ImportsHuman Capital HR Solutions (HC) is seeking an Assistant Manager &ndash; Imports for a leading client in the Pharmaceutical Manufacturing sector. Based in Karachi, this role involves managing end-to-end import operations, coordinating with international suppliers, and ensuring regulatory compliance.Location: Karachi, PakistanIndustry: Pharmaceutical ManufacturingQualification: MBA (Supply Chain Management) / Business GraduateExperience: Minimum 5 years in import operationsKey Responsibilities:<ul><li>Handle end-to-end import operations, including shipment planning and documentation</li></ul><ul><li>Coordinate with international suppliers, freight forwarders, and clearing agents</li></ul><ul><li>Ensure compliance with import regulations and DRAP requirements</li></ul><ul><li>Manage LC documentation, invoices, packing lists, and shipping documents</li></ul><ul><li>Monitor shipment timelines and ensure timely delivery of materials and equipment</li></ul><ul><li>Liaise with Supply Chain, Procurement, and Finance teams</li></ul><ul><li>Maintain accurate records of shipments, duties, and import costs</li></ul>Candidate Profile:<ul><li>Strong understanding of customs clearance, international logistics, and import documentation</li></ul><ul><li>Excellent coordination, organizational, and problem-solving skills</li></ul><ul><li>Prior exposure to pharmaceutical / textile / medical device / manufacturing sectors preferred</li></ul><ul><li>Immediate availability is highly desirable</li></ul>Working Conditions:<ul><li>Fast-paced role with multi-stakeholder coordination</li></ul><ul><li>Ability to work independently with administrative support</li></ul>How to Apply:Apply at: careers1.hc@gmail.comCC: careers@humancapitalintl.comSubject Line: &ldquo;Assistant Manager &ndash; Imports&rdquo;Follow our social accounts for the latest job opportunities:<ul><li>Instagram: https://www.instagram.com/humancapitalhrsolutions/</li></ul><ul><li>LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/</li></ul><ul><li>Facebook: https://www.facebook.com/humancapitalhrsolution/</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager – Imports

Explore 1021+ Assistant manager call center operations in Karachi this March. Find roles across top companies and apply now to boost your career.