assistant manager – customer service operations Jobs in Gujranwala

assistant manager – customer service operations

manager operations

operations manager

assistant manager customer service operations

Hcm International

Job Title: Assistant Manager &ndash; Customer Service OperationsLocation: Gujranwala &ndash; Service Branch Reports To: Branch Manager &ndash; ServiceJob PurposeWe are seeking a dynamic and customer-focused Assistant Service Manager to join Dawlance at our Service Branch in Gujranwala. The role involves overseeing day-to-day service operations, ensuring customer satisfaction, supporting technical teams, and maintaining operational excellence in line with company policies.Key Responsibilities<ul><li>Supervise daily operations and performance of the Authorized Workshop (AWS).</li><li>Handle customer complaints, guide employees for quick resolution, and ensure no recurring service faults.</li><li>Maintain documentation accuracy and take corrective measures in consultation with the Branch Manager.</li><li>Develop and maintain strong relationships with dealers and franchises to support business growth.</li><li>Monitor branch and franchise reports (revenue, satisfaction, warranty issues, quality, and training).</li><li>Oversee warranty, costs, expenses, revenue generation, and ensure quality improvement.</li><li>Manage daily collections, reconciliations, and deposits, and report to Branch Manager.</li><li>Ensure employees follow SOPs, KPIs, and health &amp; safety protocols.</li><li>Support and guide service staff to achieve operational efficiency and customer satisfaction.</li></ul>Education &amp; Experience<ul><li>graduate Engineer (Industrial, Mechanical, or Electrical).</li><li>1&ndash;2 years of relevant experience in service operations, technical support, or customer service.</li></ul>Skills &amp; Competencies<ul><li>Strong interpersonal and leadership skills.</li><li>Excellent complaint handling and customer service tactics.</li><li>Technical knowledge of home appliances and service operations.</li><li>Ability to manage functional operations effectively.</li><li>Strong problem-solving and analytical skills.</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs170,000.00 per monthWork Location: In person

Assistant Manager – Customer Service Operations

ASK Development

Requirement: EDUCATIONAL QUALIFICATIONSMinimum Bachelor&rsquo;s in Business Administration from a reputable university or equivalentRELEVANT EXPERIENCEMinimum 1 year of experience preferably with Wireline/Cellular service provider.RELEVANT TRAININGS/ CERTIFICATIONSA formal Training of MS Office, and customer dealing RELEVANT SKILLS, PERSONAL CHARACTERISTICS &amp; BEHAVIOURS&middot; Proficient verbal and written communication skills.&middot; Strong Interpersonal Skills.&middot; Proficiency in MS office applications.&middot; Assist to decision making skills, multi-tasking ability and good organizational skills.&middot; Capable of handling multiple tasks and meeting department deadlines in a fast-paced environment.&middot; Be able to Prioritize &amp; Plan well.&middot; Demonstrates high level of interest in performance.&middot; Have good negotiation and conflict-solving skills.1. Regularly monitor bill register to ensure accuracy, completeness, and highlight any major billing discrepancies or variances to the Assistant Manager.2. Ensure timely and accurate generation of monthly bills and coordinate for in-time dispatch to customers.3. Support recovery efforts from active customers in line with targets and provide periodic recovery updates to management.4. Handle billing complaints by ensuring resolution within defined TATs &mdash; 24 hours for CRM complaints and 12 hours for Priority complaints.5. Process and document adjustment cases in customer accounts with proper record-keeping for audit compliance.6. Identify and report unauthorized restorations of TOS (Temporary Out of Service) and POS (Permanently Out of Service) accounts, ensuring corrective action.7. Monitor high consumption and overseas usage exception cases; coordinate with relevant teams for preventive and corrective measures to protect revenue.8. Assist in implementing of Credit Monitoring Policies (CMP) and support clearance of pending archival to ensure consistency and effectiveness.9. Follow up on non-delivery and billing complaints, ensuring timely resolution and escalation where necessary.10. Ensure day-to-day compliance with legal, ethical, and internal policy standards in revenue activities.11. Pre-sale verification through CRM &amp; COPS portal.12. Clearance of rejected orders after updating the wrong documents.13. Downloading the billing reports through the OBI portal.14. Clearance of stuck restored orders15. Verification of adjustments posted by contact centre &amp; JS teams16. Issuance and delivery of W.H tax statement on customer request.17. E-mail to non-paying customers for payment of bills.18. Sending WhatsApp messages and warning notices to TOS (M1 &amp; M2) customers for payment and retention purposes.Job Type: Full-timePay: Rs42,000.00 - Rs50,000.00 per yearEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li> preferably with Wireline/Cellular service provider: 1 year (Required)</li></ul>Location:<ul><li>Gujranwala (Required)</li></ul>Work Location: In person

Billing officer- BBA GRADUATE

Recovery officer

Billing officer

Talent Unlimited

We are seeking an experienced **Manager Operations** to oversee daily activities of our play land facility. The ideal candidate will ensure smooth operations, deliver excellent customer experience, and manage staff performance while maintaining safety and quality standards. **Key Responsibilities:** * Oversee day-to-day operations of the play land. * Supervise and train staff to ensure high-quality customer service. * Develop and implement operational policies and SOPs. * Monitor safety standards and compliance with company guidelines. * Manage inventory, equipment maintenance, and vendor coordination. * Prepare and present operational reports to management. * Drive sales, promotions, and customer engagement activities. * Handle customer queries, complaints, and ensure resolution. **Requirements:** * Bachelor&rsquo;s degree in Business Administration, Management, or relevant field. * 5+ years of experience in operations management (entertainment, hospitality, or retail preferred). * Strong leadership and team management skills. * Excellent communication and problem-solving abilities. * Flexible to work evenings, weekends, and holidays as required. **What We Offer:** * Competitive salary and benefits. * Exciting work environment in the entertainment industry. * Opportunities for growth and career development.Job Type: Full-timePay: Up to Rs120,000.00 per monthApplication Question(s):<ul><li>Current Salary </li><li>Expected Salary</li><li>Reason to switch </li><li>Notice Period </li></ul>Work Location: In person

Manager Operations

Aslam Energy

We are looking for a detail-oriented and proactive Assistant for our Billing Department. The ideal candidate will support billing operations by managing customer accounts receivable (AR), coordinating with banks, and overseeing the setup and maintenance of POS machines. This role requires strong organizational skills, financial acumen, and effective communication abilities.Key Responsibilities:<ul><li>Accounts Receivable (AR) Management:</li><li>Monitor and manage AR aging reports.</li><li>Follow up with customers on outstanding invoices and ensure timely collections.</li></ul>Bank Coordination:<ul><li>Handle banking documentation and support in processing.</li><li>Assist in resolving bank-related queries and issues in a timely manner.</li><li>POS Setup &amp; Management:</li><li>Monitor the functionality and maintenance of POS systems.</li><li>Maintain documentation related to POS setups and updates.</li></ul>Job Types: Full-time, Internship, FresherEducation:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Accounts Internee (Lead towards job)

Achha Foods

Operational ManagementOversee day-to-day branch operations, including inventory management, product handling, and customer service.Ensure compliance with company policies, food safety standards, and hygiene regulations.Monitor equipment and facilities to maintain operational efficiency.Team LeadershipSupervise, train, and motivate branch staff to achieve performance targets.Schedule and manage staff shifts to ensure adequate coverage during peak hours.Address staff issues promptly and foster a positive working environment.Sales and Customer ServiceDrive sales by promoting products and ensuring excellent customer service.Address and resolve customer complaints or queries in a professional and timely manner.Implement promotional campaigns and track their effectiveness.Inventory and Stock ControlMonitor inventory levels to ensure product availability while minimizing wastage.Conduct regular stock checks and coordinate with suppliers for timely restocking.Maintain accurate records of inventory, deliveries, and sales transactions.Financial ManagementOversee cash handling, daily sales reconciliation, and reporting.Manage branch expenses to align with budgetary guidelines.Analyze sales and operational data to identify areas for improvement.Compliance and ReportingEnsure adherence to health, safety, and quality standards.Prepare and submit operational reports to senior management as required.Stay updated on local regulations affecting branch operations.Any other responsibilities provided by the companyJob Type: Full-timePay: From Rs35,000.00 per monthAbility to commute/relocate:<ul><li>Gujranwala: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Branch Supervision: 2 years (Required)</li></ul>Location:<ul><li>Gujranwala (Required)</li></ul>Willingness to travel:<ul><li>50% (Preferred)</li></ul>

Branch Supervisor

Explore 28+ Assistant manager customer service operations in Gujranwala this September. Find roles across top companies and apply now to boost your career.