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assistant manager partnerships hyperlocal

Swiggy

<div>
 
 
 Role :
 
 Assistant Manager - Partnerships (
 
 CREW
 
 )
 
 
 
 
 
 
 Ways of Working :
 
 Employees will work from the office all 5 days in a week.
 
 
 
 
 
 
 About Swiggy
 
 
 
 Swiggy is India&rsquo;s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.
 
 
 From starting out as a hyperlocal food delivery service in 2014, to becoming India&rsquo;s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
 
 
 
 
 
 
 About Crew :
 
 
 
 
 CREW
 
 is a premium personal assistant service designed to save customers time, money, and effort.
 
 
 
 
 
 Tailored to meet the demands of busy professionals, CREW offers a comprehensive range of
 
 
 services to simplify their lives and enhance their experiences:
 
 <ul>
 <li>
 For travel, we handle everything from flight bookings and visa assistance to tailored itineraries and exclusive accommodations.
 </li>
 <li>
 Dining services include securing reservations at top restaurants, organizing private dining experiences, and curating menus for special occasions.
 </li>
 <li>
 Our gifting solutions ensure thoughtful presents for any event, from sourcing unique items to arranging personalized packaging and delivery.
 </li>
 <li>
 CREW also simplifies mobility by coordinating chauffeurs, vehicle rentals, or transport solutions.
 </li>
 </ul>
 
 
 
 
 Additionally, we assist with event planning, wellness services, and daily errands, delivering seamless support for every aspect of your lifestyle.
 
 
 
 
 
 By streamlining customers&rsquo; daily tasks and taking care of the details, CREW ensures that they can focus on what truly matters, whether it&rsquo;s work, family, or personal goals. With a commitment to efficiency, reliability, and personalized solutions, CREW empowers customers to live smarter, achieve more, and reclaim their time.
 
 
 
 
 
 
 About the Role:
 
 
 
 We are looking for a street-smart and dynamic Assistant Manager - Partnerships to drive strategic alliances and partnerships, based in Bangalore but looking at the whole South India market. The ideal candidate must have a strong network, and prior experience in hyperlocal partnerships, preferably within the Assistance/Concierge, lifestyle, retail, hospitality, or restaurant industry.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Identify, negotiate, and establish hyperlocal partnerships with key brands, Businesses, and Service providers/vendors in South India.
 </li>
 <li>
 Develop and execute strategic partnership plans to enhance brand visibility and customer engagement.
 </li>
 <li>
 Build and maintain strong relationships with stakeholders to ensure long-term collaboration.
 </li>
 <li>
 Conduct market research to identify trends, competition, and potential partnership opportunities.
 </li>
 <li>
 Collaborate with internal teams (marketing &amp; operations) to maximize the impact of partnerships.
 </li>
 <li>
 Monitor partnership performance, track key metrics, and provide data-driven insights for optimization.
 </li>
 <li>
 Work closely with local businesses, community groups, and influencers to create impactful hyperlocal campaigns.
 </li>
 <li>
 Stay updated on industry trends and competitor activities to refine partnership strategies.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications:
 
 
 <ul>
 <li>
 Must be based in Bangalore and have a strong understanding of the hyperlocal ecosystem of South India
 </li>
 <li>
 3+ years of experience in managing hyperlocal partnerships, preferably in the Assistance/Concierge, lifestyle, retail, hospitality, or restaurant industry.
 </li>
 <li>
 Proven ability to identify and close high-impact partnerships.
 </li>
 <li>
 Excellent negotiation, communication, and relationship management skills.
 </li>
 <li>
 Strong analytical and problem-solving abilities to measure and optimize partnership outcomes.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment with minimal supervision.
 </li>
 <li>
 A proactive, result-oriented, and street-smart approach to business development.
 </li>
 </ul>
 
 
 
 
 If you are passionate about building hyperlocal partnerships and have an entrepreneurial mindset, we&rsquo;d love to hear from you!
 
 
 
 
 
 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by the law.
 
</div>

Assistant Manager - Partnerships (Hyperlocal)

<div>
 
 
 Ways of Working &ndash;
 
 Employees will work full-time from their base location
 
 
 
 
 
 
 About Swiggy
 
 
 
 
 
 
 Swiggy is India&rsquo;s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fueled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.
 
 
 From starting out as a hyperlocal food delivery service in 2014, to becoming India&rsquo;s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Business Partnering:
 
 
 
 Act as a finance partner to the category, procurement, and supply chain teams, ensuring data-driven decision-making for sustainable growth.
 
 
 
 
 
 
 Commercial Evaluations:
 
 
 
 Evaluate vendor pricing strategies, category margins, and bulk procurement deals, construct financial proposals, and lead negotiation discussions.
 
 
 
 
 
 
 Inventory &amp; Working Capital Management:
 
 
 
 Drive inventory planning, working capital efficiency, and cash flow optimization to ensure a financially sound business model.
 
 
 
 
 
 
 Cost &amp; Process Optimization:
 
 
 
 Work with supply chain &amp; operations teams to reduce inefficiencies across procurement, warehousing, and logistics. Implement controls to manage shrinkage and wastage.
 
 
 
 
 
 
 Budgeting &amp; Forecasting:
 
 
 
 Own the P&amp;L for the new business, lead the annual operating plan, forecasting, and variance analysis, and provide insights to leadership on business profitability &amp; sustainability.
 
 
 
 
 
 
 Financial &amp; Business Analytics
 
 :
 
 
 Set up MIS, reporting automation, and financial dashboards to track KPIs such as fill rates, inventory turnover, category profitability, and cost per order.
 
 
 
 
 
 
 Tech &amp; Automation:
 
 
 
 Leverage BI tools &amp; SQL (preferred) for faster decision-making and process automation in financial reporting.
 
 
 
 
 
 
 Desired Skills:
 
 
 <ul>
 <li>
 2-6 years of experience in Business Finance, FP&amp;A, or Commercial Finance, preferably in B2B, FMCG, or supply chain-heavy businesses.
 </li>
 <li>
 Master&rsquo;s in business (Finance/Strategy) or CA preferred.
 </li>
 <li>
 Experience in inventory finance, vendor negotiations, and working capital optimization.
 </li>
 <li>
 Strong analytical and problem-solving mindset, ability to work cross-functionally with category, procurement, and operations teams.
 </li>
 <li>
 Ability to own deliverables end-to-end with minimal direction.
 </li>
 <li>
 Proficiency in Excel, financial modeling, and SQL (preferred).
 </li>
 </ul>
 
 
 
 
 "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law"
 
</div>

Manager - Business Finance

<div>
 
 Work Location - Work from the Bangalore office.
 
 
 
 
 About Swiggy
 
 
 
 Swiggy is India&rsquo;s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.
 
 
 From starting out as a hyperlocal food delivery service in 2014, to becoming India&rsquo;s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
 
 
 
 Role - Analyst Finance, Controllership
 
 
 
 
 Experience Required
 
 : CA Inter/ MBA with 2+ years of relevant experience in Finance
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for the preparation of Financial statements and support in the related deliverables.
 </li>
 <li>
 Closing monthly FSCP (Financial Statements Closure Process) activities and handling the required reporting.
 </li>
 <li>
 Support in the Statutory and the Internal Audit activities and related closures such as CARO reporting and various certifications.
 </li>
 <li>
 Prepare Audit schedules, financial disclosures and ensure timely reporting to stakeholders.
 </li>
 <li>
 Perform detailed variance analysis for the Balance sheet and identify the key drivers of variances.
 </li>
 <li>
 Drive automation initiatives in Financial statements and reporting wherever required. Responsible for Chart of Accounts of the Company and its subsidiaries.
 </li>
 <li>
 Provide insights to management for informed decision-making.
 </li>
 <li>
 Assist in implementation of Internal financial controls and Accounting policies.
 </li>
 <li>
 Coordinated with Stakeholders and ensure timely closure of Audits and related deliverables.
 </li>
 <li>
 Identify gaps in existing processes and propose/implement improvements.
 </li>
 <li>
 Leverage strong understanding of business operations and underlying financial data to streamline workflows.
 
 
 </li>
 </ul>
 
 Desired Candidate :-
 
 
 
 CA Inter/ MBA qualified with 2+ years of post-qualification experience in Accounting, financial reporting or related domains.
 
 
 Strong knowledge of accounting standards, financial controls and audit practices.
 
 
 Knowledge of Financial statements, Reporting, Statutory audits and understanding of MIS.
 
 
 Proficiency in MS Excel/Google Sheets, accounting software (Oracle/Zoho Books) and familiarity with automation tools preferred.
 
 
 Strong analytical skills with attention to detail and problem-solving mindset.
 
 
 Ability to coordinate with multiple stakeholders and meet tight deadlines.
 
 
 Excellent communication and interpersonal skills.
 
 
 Ability to synthesize large quantities of complex data into actionable information.
 
 
 "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law"
</div>

Analyst - Finance

Flipkart

<div>
 Director of Product Management &ndash; Fulfillment Platform
 
 
 
 About Flipkart&rsquo;s Fulfillment Services Group (FSG)
 
 
 
 Flipkart&rsquo;s Fulfillment Services Group is the backbone of customer trust. We ensure that every order placed on Flipkart &mdash; from the promise at checkout to safe delivery &mdash; is reliable, predictable, and scalable. This means orchestrating millions of daily orders across a vast network of warehouses, logistics facilities, and transportation systems, while adapting to the unique complexity of Indian commerce.
 
 
 
 FSG Is Organized Into Three Core Product Teams
 
 
 
 <ul>
 <li>
 FSE (Fulfillment Services Engineering): Driving customer promise accuracy and intelligent network orchestration.
 </li>
 <li>
 ASSETS: Owning warehouse operations management platforms that power efficiency, throughput, and reliability across our nationwide facility network.
 </li>
 <li>
 CL (Core Logistics): Building and scaling middle- and last-mile operations management platforms to ensure fast, cost-effective, and trustworthy delivery.
 
 
 </li>
 </ul>
 Our ambition is to build the next generation of fulfillment platforms (Fulfillment 2.0) &mdash;
 
 
 <ul>
 <li>
 creating a unified platform adaptable across hyperlocal, grocery, traditional e-commerce, and large-format supply chains
 </li>
 <li>
 enabling AI-powered, real-time multi-objective decisioning
 </li>
 <li>
 driving operational excellence at scale with consistency and quality in every order experience.
 
 
 </li>
 </ul>
 This is a significant challenge, as Flipkart is already the market leader in India with the lowest cost, highest reliability, and the ability to manage the most complex fulfillment mix.
 
 
 Role Overview
 
 
 We are seeking a Director of Product Management &ndash; Fulfillment Platform to define and drive the evolution of core fulfillment capabilities. This is a senior individual contributor role focused on shaping product strategy and platform vision to secure Flipkart&rsquo;s long-term competitive edge. We are embarking on a multu-year effort to dramatically reimagine our platform, its capabilities and lay the foundation for the next several years of growth.
 
 
 The Director will take on the most complex, high-stakes decisions around customer promise, warehouse operations management, core logistics networks, commitment frameworks, network orchestration, and reliability at scale.
 
 
 This role is designed for a leader who thrives on solving foundational challenges hands-on &mdash; shaping platform strategy, driving clarity across senior stakeholders, and making decisions that define the backbone of Flipkart&rsquo;s fulfillment systems.
 
 
 Key Responsibilities
 
 
 Platform Vision &amp; Strategy
 
 
 <ul>
 <li>
 Define long-term vision and roadmap for fulfillment platforms spanning customer promise, warehouse operations, core logistics, commitment frameworks, orchestration, and reliability at scale.
 </li>
 <li>
 Anticipate future growth and design systems that balance today&rsquo;s needs with tomorrow&rsquo;s scale.
 
 
 </li>
 </ul>
 Strategic Outcomes
 
 
 <ul>
 <li>
 Drive faster innovation cycles, improve customer trust metrics, and strengthen Flipkart&rsquo;s differentiation in hyperlocal, grocery, and large-format fulfillment.
 </li>
 <li>
 Set clear priorities to unify platforms and establish the foundation for AI-driven decisioning within the first 12&ndash;18 months.
 
 
 </li>
 </ul>
 High-Stakes Decision Making
 
 
 <ul>
 <li>
 Own the most complex decisions in fulfillment &mdash; spanning logistics networks, warehouse systems, promise accuracy models, and intelligent orchestration frameworks &mdash; ensuring reliability without slowing innovation.
 </li>
 <li>
 Create clarity in ambiguous problem spaces and influence direction at the highest levels.
 
 
 </li>
 </ul>
 Cross-Functional Influence &amp; Scale
 
 
 <ul>
 <li>
 Partner with engineering and operations to bring strategy into execution.
 </li>
 <li>
 Align and influence senior stakeholders across supply chain, logistics, data science, and business teams.
 </li>
 <li>
 Serve as the voice of fulfillment platform strategy in leadership forums.
 
 
 </li>
 </ul>
 Risk Taking and Innovation
 
 
 <ul>
 <li>
 Proactively seeks and applies cutting-edge insights, including advancements in science and technology, to fuel innovative and out-of-the-box ideas.
 </li>
 <li>
 Leverages these insights with a bold appetite for risk-taking to redefine industry standards and unlock transformative opportunities.
 
 
 </li>
 </ul>
 Ideal Candidate Profile
 
 
 <ul>
 <li>
 Experience: 12&ndash;18 years in product management, with deep focus on fulfillment/supply chain/logistics platforms in large, mature organizations (Amazon, SAP, Walmart, etc.). Must have operated at global scale, navigating worldwide complexity and translating global best practices into context-specific solutions for India.
 </li>
 <li>
 Strategic Depth: Proven ability to own product strategy and platform vision, making high-complexity product decisions that have enterprise-wide impact.
 </li>
 <li>
 Technical Acumen: Strong understanding of distributed systems, orchestration engines, APIs, and large-scale data-driven decisioning.
 </li>
 <li>
 Leadership Style: Ability to influence senior stakeholders, drive clarity, and set direction &mdash; thriving as a senior IC without needing people management as a lever.
 </li>
 <li>
 Mindset: Customer-obsessed, structured, and transformation-oriented.
 
 
 </li>
 </ul>
 Why Join Us
 
 
 <ul>
 <li>
 Opportunity to set product strategy and platform vision for the backbone of Flipkart&rsquo;s fulfillment systems.
 </li>
 <li>
 Take on uniquely complex and high-leverage product challenges in Indian commerce, spanning hyperlocal, grocery, and traditional e-commerce at massive scale.
 </li>
 <li>
 Influence Flipkart&rsquo;s next-generation fulfillment differentiators &mdash; unified platforms, AI-driven decisioning, and operational excellence.
 </li>
 <li>
 Thrive as a Director-level IC with direct impact and decision authority, without management overhead.
 </li>
 </ul>
</div>

Director - Product

Apna Mart

<div>
 
 
 Role Overview:
 
 
 
 We are seeking a highly analytical and proactive
 
 Data Analyst
 
 to support the Founder&rsquo;s Office. The role is ideal for someone who thrives on insights, loves turning data into actionable strategies, and wants a front-row seat to shaping business decisions in a fast-growing hyperlocal retail chain.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Collect, clean, and analyze data across multiple business verticals, including sales, operations, marketing, and supply chain.
 </li>
 <li>
 Prepare regular and ad-hoc dashboards, reports, and insights for the Founder and senior leadership.
 </li>
 <li>
 Identify trends, patterns, and anomalies in operational and sales data to support strategic decisions.
 </li>
 <li>
 Work closely with cross-functional teams to understand business challenges and provide data-backed solutions.
 </li>
 <li>
 Monitor key performance indicators (KPIs) and provide actionable recommendations to improve efficiency, growth, and profitability.
 </li>
 <li>
 Assist in market research, competitor analysis, and consumer behavior studies to inform strategic initiatives.
 </li>
 <li>
 Support special projects directly under the Founder&rsquo;s Office, requiring quick analysis and precise reporting.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Statistics, Economics, Mathematics, Computer Science, or related field.
 </li>
 <li>
 Strong proficiency in Excel, SQL (Python, or R is a plus)
 </li>
 <li>
 Experience with BI tools like Tableau, Power BI, or Looker preferred.
 </li>
 <li>
 Ability to synthesize complex datasets into clear, actionable insights.
 </li>
 <li>
 Strong problem-solving skills with a keen eye for detail.
 </li>
 <li>
 Excellent communication skills to present findings to leadership.
 </li>
 <li>
 High level of curiosity and eagerness to learn about business operations.
 </li>
 </ul>
 
 
</div>

Data Analyst

<div>
 
 
 Role Overview
 
 
 
 
 
 
 As Program Manager &ndash; Visual Merchandising at Apnamart, you will be responsible for defining, implementing and managing the visual presentation strategy across all store formats. Your work will ensure product displays, in-store signage, category resets, new store launches and ongoing store refreshes reinforce the brand&rsquo;s value proposition, enhance shopper experience and drive sales. You will coordinate cross-functionally with store operations, marketing, category &amp; procurement teams and external vendors to deliver consistent, compelling in-store presentation across our hyperlocal stores.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop the visual merchandising program: layouts, display standards, planograms, signage guidelines for all store formats and categories.
 </li>
 <li>
 Partner with store operations and category teams to ensure merchandise-placement logic aligns with business goals (footfall, conversion, average basket size).
 </li>
 <li>
 Lead VM activities for new store openings (NSO) and existing store refreshes: from concept to execution, coordinating timelines, materials, vendor installation and quality checks.
 </li>
 <li>
 Manage the rollout of promotional displays, seasonal campaigns, thematic signage and store-front visuals to enhance visibility and shopper engagement.
 </li>
 <li>
 Monitor store compliance: conduct regular store audits of visual standards, displays, signage, shelf presentation, lighting, category adjacencies; report gaps and ensure corrective action.
 </li>
 <li>
 Work with vendors to source VM materials (fixtures, props, banners, signage), negotiate with vendors, and track costs and quality
 </li>
 <li>
 Maintain dashboard / MIS of VM program performance: display execution compliance, cost vs plan, store-by-store visual score, impact on sales or category performance.
 </li>
 <li>
 Train and guide store / operations staff on VM standards, best practices, and visual presentation guidelines to ensure consistency across locations.
 </li>
 <li>
 Stay updated on retail visual trends, competitor store-looks, shopper behaviour, and bring fresh ideas for store presentation improvement.
 </li>
 <li>
 Drive continuous improvement: refine VM processes, standard operating procedures, vendor workflows and ensure scalability across store network.
 </li>
 </ul>
 
 
 
 
 
 Key Metrics / KPIs
 
 
 <ul>
 <li>
 % of stores compliant with VM standards in scheduled audit cycle
 </li>
 <li>
 Time-to-launch for new store visuals (from store ready to complete VM installation)
 </li>
 <li>
 Cost per store for VM rollout vs budget
 </li>
 <li>
 Uplift in sales / category conversion post-display refresh or promotional display (where trackable)
 </li>
 <li>
 Vendor turnaround time (materials ordered &rarr; installed)
 </li>
 <li>
 Store staff training completion % for VM guidelines
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Bachelors/Master&rsquo;s degree in Marketing, Retail Management, Visual Merchandising, Design or a related discipline
 </li>
 <li>
 At least 1-2 years&rsquo; experience in retail merchandising, visual presentation, store operations environment (Retail experience preferred)
 </li>
 <li>
 Strong aesthetic sensibility combined with commercial mindset (understanding how visual cues drive shopper behaviour)
 </li>
 <li>
 Hands-on project management skills: timelines, vendor coordination, rollout tracking.
 </li>
 <li>
 Basic competence with data/analytics: tracking compliance, dashboards, interpretation of store performance.
 </li>
 <li>
 Excellent communication and cross-functional coordination skills; ability to work with operations, store teams, marketing &amp; vendors.
 </li>
 <li>
 Willingness to travel to stores, new launches and conduct on-ground audits.
 </li>
 <li>
 Proficient in MS Office (Excel, PowerPoint); familiarity with visual tools (e.g., simple design tools, layout sketching) is a plus.
 </li>
 </ul>
 
 Open to travel across locations
 
</div>

Program Manager -  Visual Merchandiser

PhonePe

<div>
 
 About PhonePe Limited:
 
 
 
 Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
 
 
 PhonePe&rsquo;s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company&rsquo;s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
 
 
 
 Culture:
 
 
 
 At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you&rsquo;re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
 
 
 
 Job Description
 
 
 
 Role: Advisor
 
 
 Title: Advisor, Customer experience
 
 
 Location: Bangalore
 
 
 Reporting to: Assistant Manager, Customer experience
 
 
 About Phonepe :
 
 
 PhonePe is India&rsquo;s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.
 
 
 About Customer Experience Function :
 
 
 At PhonePe, the customer experience team takes full ownership of customers&rsquo; problems and strives to provide quick and meaningful resolution. They are the ones bettering our product everyday with real time insights and customer feedback.
 
 
 Function Summary:
 
 
 The PhonePe Customer Experience Operations team is focused on addressing problems that our customers encounter while using PhonePe.
 
 
 As part of the team, you will look to understand customer issues better and improve customer experience by working with other internal teams to improve solutions that we can offer. Customer Experience Operations offers an ever changing landscape of varied challenges as every customer conversation is different. This offers us an opportunity to develop and challenge ourselves as we move ahead in our careers
 
 
 Role Responsibilities:
 
 
 <ul>
 <li>
 Act with integrity &amp; think customer-first in every interaction
 </li>
 <li>
 Handle PhonePe account and transaction related queries
 </li>
 <li>
 Ability to flex between phone &amp; data channels
 </li>
 <li>
 Follow specified process guidelines to bring about resolution
 </li>
 <li>
 Build customer trust through their interaction
 </li>
 <li>
 Ability to meet hourly &amp; daily productivity goals
 </li>
 <li>
 Leverage internal processes and resources to drive resolution
 </li>
 <li>
 Escalate appropriately taking support from relevant teams to resolve customer issues
 </li>
 <li>
 Recommend process improvements
 </li>
 <li>
 Engage &amp; Educate customers so they&rsquo;re able to leverage PhonePe to the fullest
 
 
 </li>
 </ul>
 Experience, Skills, Qualifications:
 
 
 <ul>
 <li>
 Have excellent written and verbal communications
 </li>
 <li>
 Have good learnability
 </li>
 <li>
 Be an active listener and deal well with objection
 </li>
 <li>
 Have strong customer orientation and ability to adapt/respond to different scenarios
 </li>
 <li>
 Be a team player, flexible and open to feedback
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively
 </li>
 <li>
 Should be able to speak in English and Hindi
 </li>
 <li>
 Graduation (10+2+3) is Mandatory
 </li>
 <li>
 Multilingual skills (spoken + written) in South Indian languages are preferred
 
 
 </li>
 </ul>
 
 PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
 
 
 
 <ul>
 <li>
 Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
 </li>
 <li>
 Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
 </li>
 <li>
 Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
 </li>
 <li>
 Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
 </li>
 <li>
 Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
 </li>
 <li>
 Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
 
 
 </li>
 </ul>
 
 
 Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process,
 
 
 
 
 please fill out this form.
 
 
 
 
 
 
 Read more about PhonePe
 
 
 
 
 on our blog
 
 
 
 
 .
 
 
 
 
 
 Life at PhonePe
 
 
 
 
 PhonePe in the news
 
</div>

Merchant Onboarding Specialist

Explore 155+ Assistant manager partnerships hyperlocal in Bangalore Jobs In Bangalore Jobs In Mangaluru India this November. Find roles across top companies and apply now to boost your career.