assistant manager quality management

Abacus Outsourcing

Job SummaryThe Assistant Manager &ndash; Quality Assurance is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role supports the QA Manager in driving quality standards, compliance, agent performance improvement, and client satisfaction through data-driven insights and coaching initiatives.Key Responsibilities<ul><li>Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.</li><li>Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.</li><li>Identify gaps in quality performance and recommend corrective actions.</li><li>Support, guide, and mentor QA Analysts to maintain consistent evaluation standards.</li><li>Conduct calibration sessions with QA, Operations, and Training teams.</li><li>Provide structured feedback and coaching plans to improve agent performance.</li><li>Prepare and share daily, weekly, and monthly quality performance reports.</li><li>Analyze trends, root causes, and quality metrics to drive continuous improvement.</li><li>Present insights and action plans to management and stakeholders.</li><li>Assist in client audits, quality reviews, and business reviews.</li><li>Address quality-related escalations in collaboration with operations teams.</li><li>Ensure client expectations and quality benchmarks are consistently met.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).</li></ul>Experience<ul><li>3&ndash;5 years of experience in BPO/Contact Center Quality Assurance.</li><li>At least 1&ndash;2 years in a senior QA, Team Lead, or Assistant Manager role.</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager QA

Sobha Constructions

<div>
 
 
 Job Description
 
 
 
 
 Position:
 
 Assistant Manager &ndash; QAQC
 
 
 
 Department:
 
 Quality Assurance &amp; Quality Control
 
 
 
 Location:
 
 Project Site / Head Office (as applicable)
 
 
 
 Reporting To:
 
 QAQC Manager / Senior Manager &ndash; Quality
 
 
 
 Company:
 
 Sobha Constructions LLC
 
 
 
 Role Purpose
 
 
 
 The Assistant Manager &ndash; QAQC is responsible for supporting the implementation, monitoring, and continual improvement of quality management systems across construction projects, ensuring compliance with company standards, client specifications, and statutory regulations to deliver high-quality projects.
 
 
 
 Key Responsibilities
 
 
 
 
 Quality Management &amp; Control
 
 
 <ul>
 <li>
 Assist in implementing and maintaining the QAQC system in line with ISO standards and Sobha quality benchmarks.
 </li>
 <li>
 Ensure compliance with approved Quality Assurance Plans (QAP), Method Statements, and Inspection &amp; Test Plans (ITPs).
 </li>
 <li>
 Monitor construction activities to ensure adherence to approved drawings, specifications, and quality standards.
 </li>
 <li>
 Coordinate inspections with consultants and clients and ensure timely closure of inspection observations.
 </li>
 </ul>
 
 
 Site Quality Assurance
 
 
 <ul>
 <li>
 Conduct regular site audits, quality inspections, and surveillance of ongoing works.
 </li>
 <li>
 Identify non-conformances (NCRs), analyze root causes, and ensure corrective and preventive actions are implemented.
 </li>
 <li>
 Monitor workmanship quality for civil, finishing, MEP, and structural works as applicable.
 </li>
 <li>
 Ensure proper control, testing, and approval of incoming materials.
 </li>
 </ul>
 
 
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Review and maintain QAQC documentation including checklists, inspection reports, test results, and quality records.
 </li>
 <li>
 Prepare quality reports, dashboards, and monthly quality performance summaries.
 </li>
 <li>
 Ensure proper documentation and handover of quality records during project completion.
 </li>
 </ul>
 
 
 Coordination &amp; Training
 
 
 <ul>
 <li>
 Coordinate with project managers, engineers, subcontractors, and consultants on quality-related matters.
 </li>
 <li>
 Assist in training site teams and subcontractors on quality standards, procedures, and best practices.
 </li>
 <li>
 Promote a culture of quality and continuous improvement across project teams.
 </li>
 </ul>
 
 
 Compliance &amp; Audits
 
 
 <ul>
 <li>
 Support internal and external audits, including ISO and client audits.
 </li>
 <li>
 Ensure compliance with local authority regulations, statutory requirements, and safety standards related to quality.
 </li>
 <li>
 Participate in management reviews and continuous improvement initiatives.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Civil Engineering or related discipline.
 </li>
 <li>
 10+ years of relevant experience in QAQC within construction or real estate projects (preferably high-rise/residential projects).
 </li>
 <li>
 Experience working with reputed developers or EPC contractors is preferred.
 </li>
 <li>
 Knowledge of ISO 9001 Quality Management Systems.
 </li>
 </ul>
 
 
</div>

Assistant Quality Assurance Manager

The Assistant Manager &ndash; Quality Assurance plays a critical role in ensuring service excellence across BPO operations by monitoring, evaluating, and continuously improving the quality of customer interactions. This position supports the QA Manager in implementing quality frameworks, ensuring compliance with client and regulatory requirements, enhancing agent performance, and driving client satisfaction through data-driven analysis, coaching, and continuous improvement initiatives.Key Responsibilities<ul><li>Monitor and evaluate customer interactions (calls, chats, emails, and tickets) in line with defined quality standards, KPIs, and client SLAs.</li><li>Ensure strict adherence to internal SOPs, regulatory requirements, and client compliance guidelines.</li><li>Identify quality gaps, performance trends, and root causes, and recommend corrective and preventive actions.</li><li>Support, guide, and mentor QA Analysts to maintain consistency, accuracy, and calibration in evaluations.</li><li>Conduct regular calibration sessions with QA, Operations, and Training teams to align quality expectations.</li><li>Provide structured feedback, action plans, and coaching recommendations to improve agent performance.</li><li>Prepare, analyze, and share daily, weekly, and monthly quality performance reports with stakeholders.</li><li>Analyze quality metrics and trends to drive continuous process and performance improvements.</li><li>Present quality insights, risks, and improvement plans to management and clients when required.</li><li>Assist in client audits, internal quality reviews, and business review meetings.</li><li>Handle quality-related escalations in close coordination with Operations and relevant stakeholders.</li><li>Ensure client expectations, quality benchmarks, and service excellence standards are consistently met.</li></ul>Required Qualifications &amp; Skills<ul><li>At least Bachelor&rsquo;s degree in Business Administration, Management, or a related field (required).</li><li>Strong understanding of contact center QA frameworks, KPIs, SLAs, and compliance standards.</li><li>Excellent analytical, reporting, communication, and stakeholder management skills.</li><li>Proven ability to coach, mentor, and lead QA teams in a fast-paced BPO environment.</li><li>Proficiency in MS Excel, reporting tools, and QA monitoring systems.</li></ul>Experience<ul><li>3&ndash;5 years of experience in BPO / Contact Center Quality Assurance.</li><li>1&ndash;2 years in a Senior QA, QA Team Lead, or Assistant Manager role.</li></ul>Job Details<ul><li>Job Type: Full-time</li><li>Work Location: On-site / In-person</li></ul>Benefits<ul><li>Provident Fund (PF)</li><li>Medical Insurance</li><li>Performance-based Bonus</li><li>Annual Increment</li><li>Paid Leaves (as per company policy)</li></ul>How to ApplyInterested candidates may apply by sharing their updated CV at: hassan.saleem@abacus-global.com Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In personApplication Deadline: 27/12/2025

Assistant Manager Call Center QA

Amros Pharmaceuticals

We're Hiring: Assistant Manager-Quality Control (Pharma)Amros Pharmaceuticals is looking for a highly skilled and detail-oriented Assistant Manager &ndash; Quality Control (Pharma) to manage and oversee quality control activities, ensure compliance with GMP and regulatory standards, review QC documentation, and support testing, validation, and release of pharmaceutical products in line with quality requirements.Qualification:<ul><li>M.Pharm / B.Pharm / M.Sc (Chemistry or relevant discipline)</li><li>6&ndash;8 years of experience in Pharmaceutical Quality Control</li><li>Strong knowledge of analytical techniques and regulatory guidelines</li><li>Good leadership and documentation skills</li></ul>Key Responsibilities:<ul><li>Oversee routine QC testing of raw materials, in-process, and finished products</li><li>Ensure compliance with GMP, GLP, and regulatory requirements</li><li>Review and approve analytical data, SOPs, and reports</li><li>Handle deviations, OOS, OOT, and CAPA</li><li>Support audits, inspections, and method validation activities</li><li>Guide and train QC team members</li></ul>Location: Ahsanabad, SITE Area II, Karachi.Timings: 8:30 AM &ndash; 5:30 PMApply Now:Send your updated profile to hr.recruitment@amrospharma.comJob Type: Full-timeWork Location: In personJob Type: Full-timeApplication Question(s):<ul><li>Do you have Pharma Experience?</li></ul>Work Location: In person

Assistant Manager - Quality Control (Pharma)

pakistanpackages

<div>Pakistan Packages is looking for a highly skilled and detail-oriented Quality Assistant Manager to lead its Quality Control &amp; Assurance operations. The ideal candidate must have strong experience in both offset printing and corrugation packaging, with the ability to ensure quality standards, manage QC staff, and maintain compliance with customer specifications and industry requirements.
Key Responsibilities:
<ul>
<li>Oversee and manage the entire Quality Control &amp; Quality Assurance department.
</li><li>Monitor production quality for offset printing, corrugated boxes, die cutting, pasting, and finishing operations.
</li><li>Develop and implement quality standards, SOPs, and inspection criteria.
</li><li>Conduct in-process inspections, final checks, and ensure approval of shipments.
</li><li>Investigate customer complaints and implement corrective &amp; preventive actions (CAPA).
</li><li>Coordinate with production, maintenance, and sales teams to resolve quality issues.
</li><li>Ensure ISO / QA documentation is properly maintained.
</li><li>Train QC staff and promote continuous improvement.
</li><li>Conduct client audit.</li></ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree (Preferably in concerned domain)</li>
<li>5&ndash;10 years of experience in Quality Management in Offset &amp; Corrugated Packaging.
</li><li>Strong knowledge of printing standards, board/gsm/bursting/crushing tests, color matching, and packaging quality systems.
</li><li>Candidate must have certification i:e IRCA or others, relevant to this job.</li></ul></div>

Assistant Manager Quality (Printing & Packaging)

noon

<div>
 
 
 About noon
 
 
 
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for an Assistant Manager - Operations Excellence who can help us move even faster.
 
 
 
 
 
 Noon&rsquo;s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG &amp; grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 The Role:
 
 
 
 
 
 
 
 The Assistant Manager, Operations Excellence
 
 will be a pivotal leader in the noon Minutes team, responsible for championing operational efficiency, driving lean initiatives, and ensuring world-class last mile logistics performance within our hyper-local network. This role requires a data-driven, hands-on professional capable of translating strategic goals into measurable operational improvements and effective cross-functional collaboration.
 
 
 
 
 
 
 What you'll do:
 
 
 
 
 
 
 
 1. Process Transformation &amp; Standardization:
 
 
 
 
 
 <ul>
 <li>
 Lead the execution of the Lean Operations component of the strategic Business Plan, focusing on system optimization, process improvements, and cultural change across all markets in which Noon Minutes operates.
 </li>
 <li>
 Actively lead efforts to revamp and streamline existing operational processes. Identify critical gaps and bottlenecks and develop both tech and non-tech initiatives to remove them.
 </li>
 <li>
 Work closely with cross-functional stakeholders including Fulfillment, Tech, Planning &amp; Performance team, Admin, HR, Finance, and Procurement to ensure end-to-end process harmonization and efficiency, across all markets in which Noon Minutes operates.
 </li>
 <li>
 Set out and identify best practices, formalize them into Standard Operating Procedures (SOPs), facilitate knowledge transfer, ensure robust implementation, and develop a compliance mechanism to track adherence.
 </li>
 </ul>
 
 
 
 
 
 2. Learning, Quality &amp; Delivery Associate Training:
 
 
 
 
 
 <ul>
 <li>
 Drive the process of developing comprehensive training materials. This includes creating training manuals, formal SOPs, and E-learning initiatives for all operational roles.
 </li>
 <li>
 Lead the team responsible for providing training to newly onboarded Delivery Associates (including walkers, cyclists, motorbike, and EV riders).
 </li>
 <li>
 Develop and implement retraining initiatives to increase the quality and performance of the existing fleet, specifically targeting performance gaps to prevent offboarding (churn) due to poor performance.
 </li>
 <li>
 Ensure the overall quality and consistency of the Delivery Associates' performance across the entire fleet.
 </li>
 <li>
 Lead the training and onboarding of Area Managers, Supervisors, Team Leaders, and Dispatchers, while working closely with Country Leadership to design and implement performance management frameworks that drive operational excellence.
 </li>
 </ul>
 
 
 
 
 
 3. Technology &amp; Product Development:
 
 
 
 
 
 <ul>
 <li>
 Based on operational insights, initiate tech development requests with the Technology team.
 </li>
 <li>
 Work in parallel with the Tech team on upcoming Product Roll Outs and the Introduction of New Product Features, including initiating and managing relevant operational requests related to these changes while ensuring alignment with Country Leadership goals and continuous improvement in store operations.
 </li>
 </ul>
 
 
 
 
 
 4. People, Training &amp; Recruitment:
 
 
 
 
 
 <ul>
 <li>
 Lead the training and onboarding of Area Managers, Supervisors, and Dispatchers.
 </li>
 <li>
 Work directly with Area Managers on performance management initiatives to enhance team effectiveness.
 </li>
 <li>
 Oversee the full recruitment cycle for frontline staff by scheduling, announcing, and conducting recruitment drives for Logistics Associates (Dispatchers) across the UAE.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What you'll need :
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s Degree in Supply Chain Management, Engineering, or a related quantitative field.
 </li>
 <li>
 A minimum of 4-5 years of total experience in E-commerce, Supply Chain Design, or Operational Excellence, with a strong preference for candidates having at least 2 years of experience in the GCC region.
 </li>
 <li>
 Proven experience acting as a strategic business partner, delivering data-backed decision support and enabling strategic initiatives that help to improve organization financial performance.
 </li>
 <li>
 Strong analytical ability (e.g., pivot tables, lookup functions) to gather and interpret operational data.
 </li>
 <li>
 Excellent interpersonal and communication skills, with the proven ability to build and manage relationships with both internal teams and external stakeholders.
 </li>
 <li>
 Technologically savvy, with familiarity with Google Suite being a plus.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Who will excel?
 
 
 
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
 
 
</div>

Assistant Manager,Operations Excellence

Viceroy Properties

<div>
 
 As an
 
 Assistant Manager &ndash; QA/QC
 
 , you will play a pivotal role in ensuring that our construction quality standards are consistently met across all project sites. This role goes beyond checklists and inspections, it is about setting the benchmark for execution quality, driving a culture of continuous improvement, and ensuring every delivered home meets our commitment to precision, durability, and customer satisfaction. If you are detail-oriented, quality-driven, and passionate about elevating construction standards, this role is for you.
 
 
 
 
 
 
 Key Responsibilities -
 
 
 
 
 1.Quality Control (QC) &ndash; Site Execution
 
 
 <ul>
 <li>
 Conduct routine inspections for civil, finishes, MEP and fa&ccedil;ade work as per approved drawings, specifications, and method statements.
 </li>
 <li>
 Monitor critical construction activities including shuttering, reinforcement, concrete pouring, blockwork, waterproofing, plastering, flooring, fire-stopping, fa&ccedil;ade installation and other specialized works.
 </li>
 <li>
 Verify WIRs/MIRs raised by contractors and ensure timely closure with supporting documentation.
 </li>
 <li>
 Identify workmanship issues and raise NCR/SNC for any deviations; track, follow up, and ensure closure.
 </li>
 <li>
 Ensure sampling and testing of concrete, steel, aggregates, waterproofing systems, adhesives, sealants, and other materials as per IS codes.
 </li>
 <li>
 Check calibration status of all equipment and ensure correct usage during on-site testing.
 </li>
 </ul>
 
 
 
 
 
 2.Quality Assurance (QA) &ndash; Systems &amp; Documentation
 
 
 <ul>
 <li>
 Maintain and implement the project-specific Quality Management Plan (QMP).
 </li>
 <li>
 Prepare and update checklists, ITPs, SOPs, and method statements as required.
 </li>
 <li>
 Conduct internal quality audits and support external audit processes.
 </li>
 <li>
 Maintain comprehensive documentation including test reports, inspection records, NCR logs, material approvals, and mock-up evaluations.
 </li>
 <li>
 Implement Corrective and Preventive Actions (CAPA) across site teams.
 </li>
 <li>
 Support digital QC tools, snag management systems, dashboards, and reporting workflows.
 </li>
 </ul>
 
 
 
 
 
 3.Coordination &amp; Communication
 
 
 <ul>
 <li>
 Coordinate with Project Managers, Construction, Safety, MEP teams, and Contractors for all quality-related actions.
 </li>
 <li>
 Participate in daily/weekly coordination meetings and present quality issues, risks, and progress updates.
 </li>
 <li>
 Guide site engineers and supervisors on best construction practices, workmanship standards, and quality compliance.
 </li>
 <li>
 Work closely with vendors and suppliers to verify material quality and ensure adherence to approved specifications.
 </li>
 </ul>
 
 
 
 
 
 4.Continuous Improvement
 
 
 <ul>
 <li>
 Initiate and lead quality improvement drives, toolbox talks, and on-site training sessions.
 </li>
 <li>
 Ensure implementation of best practices in waterproofing, fa&ccedil;ade installation, material storage, curing, protection, and finishing works.
 </li>
 <li>
 Support root-cause analysis for recurring defects such as leakages, cracks, delamination, hollow sounds, and finishing issues.
 </li>
 </ul>
 
 
 
 
 
 5.Snagging, De-Snagging &amp; Handover Quality
 
 
 <ul>
 <li>
 Conduct detailed snagging of flats, common areas, fa&ccedil;ade elements, MEP services, and utilities.
 </li>
 <li>
 Coordinate with execution teams to ensure timely de-snagging and closure.
 </li>
 <li>
 Maintain snag logs, classify priority levels, and track closures to completion.
 </li>
 <li>
 Verify final finishes, functional testing of services, and compliance with handover standards.
 </li>
 <li>
 Support QA checks for mock-up flats and customer handover readiness
 </li>
 </ul>
 
 
 
 
 
 Core Requirements
 
 
 <ul>
 <li>
 Diploma / B.E / B.Tech in Civil Engineering.
 </li>
 <li>
 4&ndash;8 years of experience in QA/QC roles, preferably in residential high-rise projects.
 </li>
 <li>
 Strong knowledge of IS codes, NBC guidelines, QA/QC procedures, and construction best practices.
 </li>
 <li>
 Hands-on experience in structural, finishing, waterproofing, and MEP quality checks.
 </li>
 <li>
 Proficiency in documentation, checklists, inspection systems, and audit processes.
 </li>
 <li>
 Good communication, analytical skills, and ability to manage multiple contractors and site teams.
 </li>
 <li>
 Familiarity with digital QC tools, MS Office, and basic reporting software.
 </li>
 </ul>
 
 
 
 
 
 About Viceroy Properties
 
 
 
 
 
 
 Viceroy Properties is a Mumbai based luxury real estate developer, delivering exceptional spaces which are elegantly understated, and rooted in balanced and sustainable development practices. Our mission is to elevate the daily experiences of living, working and playing through imaginative and inspired design, meticulous planning and quality of execution. Our thoughtful, transparent and consumer centric approach is supported by a robust technology and research focus, which allows us to create unique developments which cater to our customers every need. Currently, Viceroy is developing nearly 1.2mn sqft of residential RE across the western suburbs of Mumbai.
 
</div>

Assistant Manager - QA/QC

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