assistant manager quality management

Sana Traders

About Sana Salt:Sana Salt has built a strong reputation in the Himalayan pink salt industry over the past two decades. We have expanded our presence to five continents, offering a diverse range of products across three main categories: Decor, Gourmet, and Spa &amp; Wellness.Our group includes several entities, such as Sana Traders, Sana Naturals LLP, Sana Naturals LLC in Dubai, and SIB Group in Canada. Operating under the Sana Salt brand, we are known for our commitment to quality, innovation, and customer satisfaction.Job Summary:The Assistant Manager Production will be responsible for overseeing daily production operations, ensuring efficiency, quality, and safety standards are met. This role requires a strong leader with a proven track record in the FMCG industry, capable of optimizing production processes, managing teams, and driving continuous improvement.Responsibilities:<ul><li>Plan, schedule, and execute daily production activities to meet production targets and deadlines.</li><li>Monitor and optimize production processes to improve efficiency, reduce waste, and minimize downtime.</li><li>Ensure adherence to quality control and assurance standards (ISO, HACCP, GMP) and implement corrective and preventive actions (CAPA).</li><li>Manage raw materials, packaging materials, and finished goods inventory to ensure optimal stock levels.</li><li>Supervise, train, and motivate production teams, fostering a positive and productive work environment.</li><li>Utilize ERP systems (e.g. Odoo) for production planning, inventory management, and reporting.</li><li>Analyze production data, generate reports, and identify trends and areas for improvement.</li><li>Resolve production issues and make sound decisions under pressure.</li><li>Ensure compliance with relevant food safety and regulatory requirements.</li><li>Generate daily, weekly, and monthly production reports.</li></ul>Qualifications:<ul><li>Bachelor's degree in Engineering (Chemical, Mechanical, Industrial), Food Technology, or a related field.</li><li>Minimum of 6 years of progressive experience in production management within the FMCG industry.</li><li>Proven ability to optimize production processes and improve efficiency.</li><li>Strong knowledge of quality control and assurance standards (ISO, HACCP, GMP).</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Proficiency in using ERP systems.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>Knowledge of Lean Manufacturing and Six Sigma methodologies is a plus.</li><li>Relevant certifications (e.g., Lean Six Sigma, HACCP, GMP) are desirable.</li></ul>Benefits:<ul><li>Salary Package (90,000 to 110,000)</li><li>Health Insurance</li><li>E.O.B.I</li><li>2xBouns Yearly</li><li>Opportunities for professional development and growth.</li><li>A positive and supportive work environment.</li></ul>To Apply:Please submit your resume and cover letter to hr@sana-naturals.com with the subject line &quot;Assistant Manager Production Application.&quot;Job Type: Full-timePay: Rs90,000.00 - Rs110,000.00 per monthWork Location: In person

Assistant Manager Production (FMCG) Port Qasim – Experience More Than 3 Years

Abacus Outsourcing

Job Title: Assistant Manager &ndash; Quality Assurance (Contact Centre Operations)Job Summary:We are seeking a detail-oriented and proactive Assistant Manager &ndash; Quality Assurance to oversee and improve the quality of our contact centre operations. The ideal candidate will be responsible for driving continuous improvement in customer interactions by leading quality monitoring, calibration sessions, training recommendations, and performance analytics. This role ensures that customer service representatives meet internal standards and deliver exceptional customer experiences.Key Responsibilities:<ul><li>Supervise and guide the QA team in evaluating customer interactions (calls, chats, emails) against defined quality parameters.</li><li>Monitor and analyze trends in agent performance, customer satisfaction, and quality scores.</li><li>Conduct regular calibration sessions with internal stakeholders to ensure scoring consistency.</li><li>Provide actionable insights and feedback to team leaders and training teams to bridge performance gaps.</li><li>Develop and implement QA frameworks, audit forms, and SOPs to ensure consistent service delivery.</li><li>Collaborate with operations, training, and compliance teams to ensure adherence to policies and procedures.</li><li>Assist in designing agent coaching plans and performance improvement programs.</li><li>Prepare quality reports and dashboards for senior management review.</li><li>Participate in recruitment, training, and performance reviews of QA analysts.</li><li>Ensure compliance with regulatory and data security standards (e.g., GDPR, HIPAA, etc., if applicable).</li></ul>Key Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in any discipline (preferred: Business, Communications, or related field).</li><li>4+ years of experience in quality assurance within a contact centre environment.</li><li>At least 1-2 years in a supervisory or assistant manager role.</li><li>Strong knowledge of QA methodologies and contact centre metrics (AHT, CSAT, FCR, QA scores, etc.).</li><li>Excellent analytical, communication, and coaching skills.</li><li>Proficiency in QA tools and CRM platforms (e.g., NICE, Verint, Salesforce, Zendesk).</li><li>Familiarity with Six Sigma, COPC, or similar quality frameworks is a plus.</li><li>Ability to work in a fast-paced and dynamic environment.</li></ul>Location: Shaheen Complex, 1st floor, Egerton Road, Garhi Shahu, Lahore.Salary: Up to 200KWorking Days: Monday to FridayBenefits:<ul><li>Weekly 2 Days Off</li><li>EOBI</li><li>Medical Life Insurance (IPD + OPD)</li><li>Annual, Casual and Sick Leaves (38)</li><li>Annual Increment (Performance based)</li></ul>Job Type: Full-timePay: Up to Rs200,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Assistant Manager Quality Assurance - Contact Center)

365 Care Group Private Limited

Position: Assistant Manager &ndash; Growth &amp; PerformanceLocation: Lahore (On-site)About the Role We&rsquo;re looking for a data-driven growth marketer to lead our paid acquisition and funnel optimization efforts. As Assistant Manager &ndash; Growth &amp; Performance, you&rsquo;ll be responsible for scaling our customer base through Meta, Google UAC, TikTok, and emerging ad platforms while maximizing ROI. You&rsquo;ll work closely with product, design, and CRM to create a seamless journey from first click to loyal customer.Key Responsibilities<ul><li>Campaign Strategy &amp; Execution: Plan, launch, and optimize paid campaigns across multiple channels, balancing short-term conversions with long-term LTV.</li><li>Funnel Optimization: Identify and fix drop-off points in the acquisition funnel using analytics and A/B testing.</li><li>Creative Testing: Collaborate with designers and video editors to test different hooks, formats, and messages.</li><li>Tracking &amp; Reporting: Maintain accurate UTMs, build performance dashboards, and deliver weekly/monthly insights to leadership.</li><li>Budget Management: Allocate and manage monthly ad spend across channels with performance accountability.</li><li>Cross-Team Collaboration: Work with CRM on reactivation and retention campaigns, and with product on conversion-focused updates.</li></ul>Required Skills &amp; Experience<ul><li>4&ndash;6 years in paid acquisition, growth, or performance marketing.</li><li>Strong track record of managing budgets above PKR 5M/month.</li><li>Proficiency in Google Ads, Meta Ads Manager, and TikTok Ads Manager.</li><li>Experience with Google Analytics 4, Looker Studio, and attribution tools.</li><li>Comfort with rapid testing and iteration.</li><li>Industry Preference Fintech, Payments, E-commerce, or High-Growth Tech Start-ups</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Assistant Manager – Growth & Performance

Hcm International

Job Title: Assistant Manager &ndash; Quality Assurance (QA)Reports To: Project ManagerLocation: Karachi<ul><li>One day at Ocean Mall Office</li></ul><ul><li>Remaining weekdays at Shahrah-e-Faisal Office</li></ul><ul><li>Field Travel: Monthly visits to interior Sindh (Thatta, Tharparkar, Umerkot, Sanghar, Dadu)</li></ul>Working Hours :<ul><li>Monday to Friday: 9:00 AM &ndash; 5:00 PM</li></ul><ul><li>Saturday: 9:00 AM &ndash; 2:00 PM</li></ul>Salary: PKR 124,000/month (gross)Gender Requirement: Only Female Candidates are EligibleEducation Requirement : BA/B.Com degrees are not accepted________________________________________Job Summary :The Assistant Manager &ndash; Quality Assurance (QA) is a field-based role responsible for overseeing the quality and effectiveness of services delivered by community mobilizers (Sitara Bajis) across designated areas. The role includes regular field monitoring, imparting training on self-care and family health methodologies, and providing orientation to newly recruited community mobilizers. The Assistant Manager will ensure adherence to health education standards, maintain field reports, and support community mobilizers in their planning and execution.________________________________________Key Responsibilities :Quality Monitoring &amp; Supervision<ul><li>Monitor the quality of service delivery by Sitara Bajis in target areas.</li></ul><ul><li>Conduct field visits to clinics and outreach sites in both urban and rural settings.</li></ul><ul><li>Identify service gaps and provide on-the-spot mentoring and feedback.</li></ul>Training &amp; Orientation<ul><li>Conduct ongoing training sessions for community mobilizers on:</li></ul>o	Self-care practiceso	Family health and reproductive health education<ul><li>Provide structured orientation to new community mobilizers on:</li></ul>o	Basic health education topicso	Available screening serviceso	Community engagement techniquesWork Planning &amp; Reporting<ul><li>Review and compile Sitara Bajis&rsquo; weekly and monthly work plans and attendance.</li></ul><ul><li>Submit regular quality assurance reports and updates to the Project Manager.</li></ul><ul><li>Maintain accurate field records and documentation.</li></ul>Field Coordination<ul><li>Coordinate with clinics and partner health facilities in Sindh districts (Thatta, Tharparkar, Umerkot, Sanghar, Dadu).</li></ul><ul><li>Act as a liaison between field teams and the project office to ensure streamlined communication and support.</li></ul>________________________________________Eligibility Criteria :Education (from a recognized/accredited institution):<ul><li>LHV / MBBS / Pharm D / Post Graduate Nurse (BSN or equivalent)</li></ul><ul><li>BA and B.Com degrees are not eligible for this position.</li></ul>Experience:<ul><li>MBBS: House job + 1 year of experience in Gynaecology unit</li></ul><ul><li>Pharm D: Minimum 1 year of experience in pharmaceutical quality and assurance</li></ul><ul><li>BSN Nurses: Minimum 3 years of clinical experience</li></ul>________________________________________Required Knowledge &amp; Skills:<ul><li>In-depth knowledge of Family Planning, Reproductive Health, and Community Health Practices</li></ul><ul><li>Experience in training, mentoring, and supervising community health workers</li></ul><ul><li>Strong field coordination and planning skills</li></ul><ul><li>Excellent verbal and written communication skills</li></ul><ul><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint)</li></ul><ul><li>Ability and willingness to travel regularly to field locations in interior Sindh</li></ul>________________________________________Other Requirements:<ul><li>Only female candidates will be considered due to the nature of field activities and community engagement.</li></ul><ul><li>Must be comfortable working in diverse community settings and remote areas.</li></ul><ul><li>Should possess cultural sensitivity and a passion for community health improvement.</li></ul>Job Type: Full-timePay: Rs124,000.00 per monthWork Location: In person

Assistant Manager – Quality Assurance (QA)

Company: Sana SaltLocation: Eastern Zone Bin Qasim Town, Karachi, Pakistan Job Type: Full-timeAbout Sana SaltFor over two decades, Sana Salt has been a leader in the Himalayan pink salt industry. We've grown from our roots to establish a global presence, now operating on five continents with a diverse product portfolio across three main categories: Decor, Gourmet, and Spa &amp; Wellness.Our group includes Sana Traders, Sana Naturals LLP, Sana Naturals LLC (in Dubai), and SIB Group (in Canada), all operating under the well-respected Sana Salt brand. We're known for our unwavering commitment to quality, innovation, and customer satisfaction.Job DescriptionWe are looking for an experienced Assistant Manager, Quality Control, to join our team. In this role, you will be responsible for upholding and improving our high-quality standards for all our packaging materials. You'll be the key person to ensure that every product meets and exceeds our rigorous specifications and industry regulations.Key Responsibilities:<ul><li>Develop and Enforce Standards: Create and implement robust quality control procedures for our packaging manufacturing processes.</li><li>Monitor Production: Oversee all stages of production, from raw materials to finished goods, conducting regular inspections and tests to ensure everything meets specifications.</li><li>Conduct Audits: Lead regular quality audits of production facilities to identify areas for improvement and guarantee compliance with all regulatory requirements.</li><li>Solve Problems: Investigate the root cause of any quality issues and implement effective corrective actions to prevent them from happening again.</li><li>Train and Supervise: Train and lead the quality control team, providing guidance on testing procedures, quality standards, and documentation.</li><li>Maintain Records: Keep detailed records of all quality control activities, including test results, reports, and action plans.</li><li>Collaborate and Communicate: Work closely with other departments, including Production, Procurement, and Logistics, to ensure seamless quality control throughout the supply chain.</li><li>Drive Continuous Improvement: Actively participate in initiatives to enhance the efficiency and quality of our packaging processes.</li><li>Ensure Compliance: Stay up to date with all relevant industry standards and regulations (e.g., ISO, FDA) to ensure our processes are always compliant.</li><li>Manage Customer Satisfaction: Address quality concerns and work directly with customers to ensure our packaging materials meet their exact specifications.</li></ul>Requirements<ul><li>Experience: More than 3 years of experience in a Quality Control role, preferably within the FMCG industry.</li><li>Education: A bachelor&rsquo;s degree in food technology is preferred.</li><li>Location: Ability to reliably commute to or relocate to the Port Qasim area is required.</li><li>Travel: Willingness to travel up to 25% of the time (as needed).</li></ul>BenefitsWe believe in rewarding our employees for their hard work. At Sana Salt, you'll receive:<ul><li>Salary Package (90k to 100k).</li><li>Health insurance for you and your family.</li><li>E.O.B.I. (Employees' Old-Age Benefits Institution) contributions.</li><li>A yearly bonus is paid twice a year.</li><li>Opportunities for professional development and career growth.</li><li>A positive and supportive work environment.</li></ul>How to ApplyReady to join a leading company committed to quality? Please submit your resume and a cover letter to hr@sana-naturals.com.Note: In the subject line of your email, please write &quot;Assistant Manager, Quality Control ApplicationJob Type: Full-timePay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

Assistant Manager, Quality Control (FMCG) Experience More Than 3 Years.

FMCG

Leading skin care company is looking for Assistant Manager QA /QC for it's QMS, candidate should be M.Sc. / B.Sc / Master &amp; having 3 to 5 years relevant experience required.Job Type: Full-timePay: From Rs120,000.00 per monthWork Location: In person

Assistant Manager QA /QC

<div>Site Name: India - Maharashtra - Worli Mumbai 
Posted Date: Aug 20 2025 
Job Title: Assistant Manager - External Supply Quality 
 
Business Introduction 
We manufacture and supply reliable, high-quality medicines and vaccines to meet patients&rsquo; needs and drive our performance. 
Our network of 37 medicines and vaccines manufacturing sites delivered 1.7 billion packs of medicines and 409 million vaccine doses in 2024 to help make a positive impact on the health of millions of people. Our supply chain is not just core to our operations; it&rsquo;s vital to bringing our innovations to patients as quickly, efficiently and effectively as possible. Technology is transforming how we manufacture medicines and vaccines, enabling us to increase the speed, quality and scale of product supply. 
We need the very best minds and capability to help us on our journey to make more complex products, harnessing the power of smart manufacturing technologies including robotics, digital solutions and artificial intelligence to deliver for patients. 
 
Job Purpose
Primary responsibilities-<ul><li>
Training Coordinator - To provide support in management of organizational, personnel and training documentation, including training record, training matrix, training curricula and updating the same.</li><li>
To provide quality support to all External Supply functions as a CAPA champion.</li><li>
To facilitate ES Quality weekly escalation call and to provide support in Regional Quality Weekly Escalation by providing relevant data on weekly basis.</li><li>
Preparing and consolidating ES Dashboard and slide pack for ES Quality Council, RQC and other management meetings.</li><li>
To facilitate ESQ Tier Meetings and relevant documentation.</li><li>
To act as RMPO for ES Quality to manage the risk related activities and build risk management culture in ESQ.</li><li>
Act as Quality Alert and Quality Bulletin coordinator for ES India Rx.</li><li>
To drive Periodic Product Review Process within ES India Rx.</li><li>
To coordinate for Quality &amp; Regulatory Intelligence (QRI) activities pertaining to ES India Rx.</li></ul>
Key Responsibilities
The key responsibilities of this role are mainly: 
1. Training Coordinator:<ul><li>
As a training coordinator, provide support in management of organizational, personnel and training documentation, including training records, training matrix, training curricula as per LSOP.</li><li>
Generation of Job descriptions for every role in the entire ES function for better understanding of roles of every individual in the organization. She/he must ensure that the responsibilities placed on any one individual must not be so extensive as to present any risk to quality and compliance.</li><li>
Identification of training needs and development of training plans accordingly. Provision of training, including induction, ongoing and refresher and covering hygiene, safety and GxP training.</li><li>
Coordinating with Global Learning &amp; Development team for Management of Training activities within ES India Rx</li><li>
Tracking and Trending of overall Training activities within ES India Rx.</li></ul>
2. Quality Escalation call &amp; Tier call<ul><li>
To facilitate ES Quality Tier 01 and Tier 02 meetings at a defined frequency.</li><li>
To ensure respective profile owners update their daily/weekly/monthly data.</li><li>
To maintain all the relevant documents related to Tier meetings.</li><li>
To facilitate ES Quality weekly escalation call and to provide support in India Quality Weekly Escalation by providing relevant data on a weekly basis.</li><li>
To assess and collate data related to escalation, deviations, complaints and successes for that week and update India Supply Chain Weekly Escalation.</li><li>
To provide a daily update on any overdue/ issues and escalations if any to ESQ QMS Lead and ESQ Head.</li></ul>
3. ESQ Dashboard &amp; Management Slide packs<ul><li>
To ensure all the KPI targets for relevant profiles are achieved and provide the relevant data/updates in this regard to ES Quality council and other forums</li><li>
To provide support to QMS Lead by preparing and consolidating ES Dashboard and slide pack for ES Quality Council, RQC and other management meetings.</li></ul>
4. CAPA Champion<ul><li>
To track the progress of all CAPAs generated at all ES functions for timely closure.</li><li>
Escalate any exceptions in CAPA Management in Quality Council or ES 
Governance forums.</li><li>
Carry out an annual review of the process so that it continues to be effective and to identify improvement.</li></ul>
5. RMPO for ES Quality:<ul><li>
To conduct periodic departmental RMCB meeting and circulate the Minutes.</li><li>
Update status of Risk Management Process into ES India Rx Quality Council.</li><li>
To build Risk Assessment/ Management culture in ES Quality i.e identification of potential risk while performing day to day activities and management of identified risk through RMS.</li><li>
Timely escalations in relevant governance forums.</li></ul>
6. Quality Alert and Quality Bulletin Coordinator:<ul><li>
Review all Quality Alerts and Quality Bulletin raised and check for its applicability to ES India Rx</li><li>
Ensure compliance on Quality Alert Process.</li><li>
Carry out an annual review of the process to identify improvement opportunities.</li><li>
Updates and Escalations in relevant Governance forums.</li></ul>
7. Periodic Product Review-<ul><li>
Tracking of CMOs PPR &amp; identified review actions for completion.</li><li>
Review of PPR and executive summary report</li><li>
Updates and Escalations related to PPR process in relevant Governance forums</li></ul>
8. QRI coordinator for ES India Rx-<ul><li>
To ensure, all the relevant QRI communications are evaluated in coordination with sites for applicability &amp; perform business impact assessment, if applicable.</li><li>
Coordinate with respect stakeholder for ensuring implementation of the QRI requirements</li></ul>
9. Additional responsibilities<ul><li>
Perform Gap analysis between QMS and ES Rx India SOP</li><li>
Preparation and revision of the SOP as and when required.</li><li>
Conduct MM/IBM audits as per the schedule.</li><li>
To ensure the all-time audit/inspection readiness for above mentioned job profile.</li><li>
To ensure all the KPI targets for relevant profiles are achieved and provide the relevant data/updates in this regard to ES Quality council and other forums.</li><li>
To ensure the responsibilities and tasks mentioned in the IPTc are completed.</li><li>
To identify and log the risks in VQMS for any risks foreseen relevant to the assigned profile.</li><li>
To ensure VQMS actions related to profile are raised and completed on time.</li><li>
Any additional activities assigned by the Line manager as and when required.</li><li>
To act as a backup for performing the activities under other profiles whenever the respective profile owners are on leave</li></ul>
Knowledge/ Education / Previous Experience Required
A. Educational Background
Minimum Level of Education - Graduate in Science / Pharmacy discipline with minimum 5 years of experience in the pharmaceutical industry
Area of Specialisation - Broad and thorough technical and regulatory knowledge of current pharmaceutical analytical and manufacturing techniques/ processes
Why is this Level of Education Required?
To enable the Quality Manager to assess and manage all the quality risks and issues and carry out all the responsibilities mentioned under the given job role.
B. Job-Related Experience
Minimum Level of Job- Related Experience required
Preferably 5 plus years&rsquo; experience in Quality Assurance in Pharmaceuticals formulations. 
Demonstrated experience in monitoring of contract Sites, analytical expertise, managing product transfers and
Why is this Level of Experience Required?
To support the ES Quality functions and to carry out all the responsibilities mentioned under the given job role.
C. Other Job-Related Skills/Background<ul><li>
Good Knowledge of Documentations / Regulatory requirements &amp; Quality Management Systems.</li><li>
Effective verbal and communication skills, collaborative team member &amp; team leader.</li><li>
Capable to work independently.</li><li>
Demonstrate ability to multi &ndash; tasking effectively.</li></ul>
Why GSK?
Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage,
Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:<ul><li>
Operating at pace and agile decision-making &ndash; using evidence and applying judgement to balance pace, rigour and risk.</li><li>
Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.</li><li>
Continuously looking for opportunities to learn, build skills and share learning.</li><li>
Sustaining energy and well-being.</li><li>
Building strong relationships and collaboration, honest and open conversations.</li><li>
Budgeting and cost-consciousness.</li></ul>
Why GSK? 
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases &ndash; to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we&rsquo;re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
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GlaxoSmithKline does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection with recruitment with any GlaxoSmithKline (or GSK) group company at any worldwide location. Even if they claim that the money is refundable.
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Assistant Manager - External Supply Quality

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