assistant manager quality management

DSV - Global Transport and Logistics

<div>
 Job Req Number: 111145
 
 
 Time Type: Full Time
 
 
 As the Assistant Manager - QHSE, you will support the strategic implementation and continual improvement of the Quality, Health, Safety, and Environment Management System across all logistics and warehousing operations. This role involves supervising QHSE activities within warehouse and transport functions, reviewing operational performance, and ensuring alignment with both corporate and regulatory standards. You will lead internal audits, coordinate training and awareness programs, and monitor compliance through structured inspections and performance reviews. In close collaboration with the QHSE Manager, you will play a key role in fostering a proactive culture of safety, sustainability, and operational excellence throughout the organization.
 
 
 
 Reporting Line:
 
 
 
 Report to: QHSE Manager
 
 
 Role: Assistant Manager QHSE
 
 
 Direct subordinates: Yes
 
 
 
 Detailed Responsibilities:
 
 
 
 Quality &amp; Food Safety Management:
 
 
 
 <ul>
 <li>
 Support the implementation and monitoring of Quality and FSMS procedures across warehousing and transport operations.
 </li>
 <li>
 Conduct internal audits, inspections, and performance reviews to ensure compliance with ISO 9001, ISO 22000, GSDP and customer requirements.
 </li>
 <li>
 Lead investigations and corrective actions for any non-conformities, focusing on practical and sustainable improvements.
 </li>
 <li>
 Maintain and review documentation such as QHSE procedures, change controls, non-conformance reports, internal audits, and training records to ensure proper traceability and control.
 
 
 
 </li>
 </ul>
 Health &amp; Safety:
 
 
 
 <ul>
 <li>
 Develop, implement, and monitor health and safety policies and procedures to ensure a safe working environment in compliance with local regulations (e.g., EHS Trakhees, Dubai South, Dubai Municipality) and international standards.
 </li>
 <li>
 Conduct regular risk assessments and safety audits to identify hazards and ensure proactive risk mitigation.
 </li>
 <li>
 Promote and enforce the use of personal protective equipment (PPE) and safe working practices.
 </li>
 <li>
 Provide training to warehouse and logistics staff on health and safety protocols, emergency procedures, and accident prevention.
 </li>
 <li>
 Review incident reports, support investigations, and ensure effective follow-up actions are completed.
 
 
 
 </li>
 </ul>
 Environmental Management:
 
 
 
 <ul>
 <li>
 Ensure compliance with environmental regulations and sustainability practices within warehouse and logistics operations.
 </li>
 <li>
 Implement programs and initiatives to reduce waste, conserve energy, and promote sustainable practices.
 </li>
 <li>
 Coordinate the management of hazardous materials, ensuring safe handling, storage, and disposal in compliance with local and international regulations.
 </li>
 <li>
 Support compliance monitoring of warehouse Value Added Services (labeling, repacking, kitting, inspection, etc.) as and when required.
 </li>
 <li>
 Contribute to continuous improvement initiatives and support departments in development, implementation, and revision of operational and QHSE procedures, and perform other duties as assigned by the reporting manager.
 </li>
 <li>
 Perform other duties as assigned by the reporting manager.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, preferably in Engineering.
 </li>
 <li>
 NEBOSH IGC or International Diploma (IDip); International Diploma preferred.
 </li>
 <li>
 IRCA Approved Lead Auditor for ISO 9001, ISO 14001, and ISO 45001.
 </li>
 <li>
 Valid UAE driving license with own car is required.
 </li>
 <li>
 3&ndash;5 years of experience in warehouse and transport operations preferred.
 </li>
 <li>
 Knowledge of Dangerous Goods (DG), SEDEX, TAPA, and FSMS will be an added advantage
 
 
 
 </li>
 </ul>
 
 DSV &ndash; Global transport and logistics
 
 
 
 Working at DSV means playing in a different league.
 
 
 As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let&rsquo;s grow together as we continue to innovate, digitalise and build on our achievements.
 
 
 With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers&rsquo; needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
 
 
 At DSV, performance is in our DNA. We don&rsquo;t just work &ndash; we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company &ndash; this is the place to be.
 
 
 
 Start here. Go anywhere
 
 
 
 Visit dsv.com and follow us on LinkedIn and Facebook.
</div>

Assistant Manager, QHSE

NBHUH

We are seeking a proactive and detail-oriented Assistant Manager &ndash; Quality Assurance to support the implementation and monitoring of quality standards across the organization. The ideal candidate will ensure compliance with healthcare regulations, improve patient care processes, and assist in continuous quality improvement initiatives.Key Responsibilities:<ul><li>Assist in developing and implementing quality assurance policies and procedures</li><li>Monitor compliance with healthcare standards and regulatory requirements</li><li>Conduct internal audits, inspections, and gap analyses</li><li>Identify areas for improvement and recommend corrective actions</li><li>Ensure proper documentation and record-keeping of quality reports</li><li>Coordinate with different departments to maintain quality standards</li><li>Assist in accreditation processes (e.g., hospital accreditation)</li><li>Analyze data and prepare quality performance reports</li><li>Conduct staff training on quality standards, patient safety, and SOPs</li></ul>Qualifications &amp; Requirements:<ul><li>Master&rsquo;s degree in Healthcare Management / Quality Management / Hospital Administration or relevant field</li><li>Additional certification or diploma in Quality Assurance / Healthcare Quality Management will be preferred</li><li>Minimum 2&ndash;4 years experience in Quality Assurance (preferably in healthcare)</li><li>Strong knowledge of quality standards and healthcare compliance</li><li>Good analytical, documentation, and reporting skills</li><li>Proficiency in MS Office (especially Excel &amp; reporting)</li><li>Preferred Skills:</li><li>Experience with hospital accreditation standards (e.g., JCIA or local standards)</li><li>Strong communication and coordination skills</li><li>Problem-solving and process improvement mindset</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Growth and learning opportunities</li><li>Professional and collaborative work environment</li></ul>Work Location: In person

Assistant Manager – Quality Assurance

Asteco

<div>
 
 
 Job Purpose:
 
 
 <ul>
 <li>
 The DLP Assistant Manager is responsible for overseeing all contracts under the DLP functions.
 </li>
 <li>
 The DLP Assistant Manager will utilize technology and quality personal interactions to guarantee the customer experience reflects the value of their investment in the projects and their standing as an important client.
 </li>
 <li>
 The DLP Assistant Manager shall lead the appointed team for seamless handover and DLP processes and ensure a strong first impression to end users/clients during the delivery process to ensure optimum customer service and always meet the service expectations.
 </li>
 </ul>
 
 
 
 
 Roles, Responsibilities, Duties:
 
 <ul>
 <li>
 Manage all DLP and handover service requests
 </li>
 <li>
 Manage all snags reported by owners and any snag reported by stakeholders
 </li>
 <li>
 Report daily on the service requests received from owners
 </li>
 <li>
 Manage snags reported during DLP and route it through to the main contractor with tracking
 </li>
 <li>
 Utilize necessary access to relevant systems required for operations and reporting functions Arrange regular progress meetings with the main contractor to check progress of DLP close out Escalate unattended or disputed DLP snags
 </li>
 <li>
 Develop and maintain a file of disputed snags for final settlement deductions to the main contractor
 </li>
 <li>
 Support in customer escalations and update the customers with work progress.
 </li>
 <li>
 Support with evidence and information in case of a dispute between DLP matters
 </li>
 <li>
 Provide recommendations to apply any necessary changes required to enhance operations or journey
 </li>
 <li>
 Utilize portal and relevant systems for snagging and inspections
 </li>
 <li>
 Manage list of owners of the units to be handed over
 </li>
 <li>
 Coordinate with the Projects Team and contractors to ensure updated project information
 </li>
 <li>
 Follow up with the Contractor and the Projects Team to address DLP issues reported
 </li>
 <li>
 Schedule daily; weekly meetings and regular periodic meetings with the contractor and Projects team
 </li>
 <li>
 Verify completion and rectification of DLP snags by the Contractor
 </li>
 <li>
 Support in any additional correspondence required by the clients
 </li>
 <li>
 Ability to analyze project performance, technical and commercial
 </li>
 <li>
 Prepare presentations and reports
 </li>
 <li>
 Managing teams under DLP function
 </li>
 <li>
 Successfully deliver contracts through meetings assigned KPIs and SLAs
 </li>
 <li>
 Development of job descriptions and conducting interviews for candidates within managed teams Manage complete end to end process of DLP
 </li>
 </ul>
 
 
 
 
 
 Qualification:
 
 
 <ul>
 <li>
 Bachelor's Degree in Engineering, Management, or related field
 </li>
 <li>
 5+ Years of experience in Handover
 </li>
 <li>
 Fluent in Arabic and English
 </li>
 </ul>
 
 
 
 
 
 Experience and Skills:
 
 
 <ul>
 <li>
 Impeccable verbal and written communication skills
 </li>
 <li>
 Interpersonal skills for building and developing relationships with the client
 </li>
 <li>
 Familiarity with project management methodologies
 </li>
 <li>
 Problem-solving skills to propose mutually beneficial solutions
 </li>
 <li>
 Proficiency for computing use, i.e., word processing, spreadsheet, and presentations
 </li>
 <li>
 Ability and willingness to travel for meetings with prospective and existing clients
 </li>
 <li>
 Drive to improve business practice and meet or exceed targets
 </li>
 <li>
 Experience in client care
 </li>
 <li>
 Teamworking skills and a collaborative approach to work
 </li>
 <li>
 Decision-making skills
 </li>
 <li>
 Ability to multitask and prioritize workload
 </li>
 <li>
 Ability to think strategically
 </li>
 </ul>
 
 
</div>

Assistant Manager - Defect Liability Period

CER Group NA

<div>Administrative Assistant-Quality Department - Holland, Michigan 
Short-term (THREE-MONTH) Contract position 
Day Shift: Monday - Friday, 8:00am-4'ish pm 
Pay Rate: $20.00 - $22.00 per hour 
 
Purpose of the Administrative Assistant - Quality Department position: 
The Quality Administrative Assistant is responsible for the Quality Lab filing systems, assisting in special projects and general office duties for the department by performing the following duties: 
 
Job/Task Functions of the Administrative Assistant - Quality Department: 
The following job/task functions have been identified as the core functions of this position. However, the supervisor or manager may assign additional duties associated with this position:<ul>
<li>Maintains and improves current system of record retention and filing</li>
<li>Creates customer related documents and letters, as well as internal production support and QC documentation</li>
<li>Records, tracks, and reports on critical quality indicators</li>
<li>Assists in the development of computer capability in the QC lab</li>
<li>Copies data and compiles records and reports</li>
<li>Tabulates and post data in record books</li>
<li>Operates computer terminal to input and retrieve data</li>
<li>Performs all duties and operates machinery &amp; equipment according to MIOSHA standards and company procedures using required safety equipment (gloves, sleeves, ear plugs, etc.)</li>
<li>Punctual and regular attendance is required</li>
<li>Able and willing to work any shift assigned</li>
<li>Maintains a high-level of confidentiality in all duties</li>
<li>Keeps work area clean and orderly</li>
<li>Participates in continuous improvement activities</li>
<li>Assumes other duties as directed by supervisor</li></ul> 

Job Qualifications of the Administrative Assistant - Quality Department: 
Education and/or Experience: 
High School Diploma or general education diploma (GED); or one to three months related experience and/or training; or equivalent combination of education or experience 
 
Language Skills: 
Ability to read and comprehend simple instructions, short correspondences, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, and other employees of the organization. 
 
Mathematical Skills: 
Basic Skills: Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 
 
Reasoning Ability: 
Ability to apply common sense understanding to carry out detailed buy uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 
 
Business Judgment: 
Ability to adhere to all company policies and procedures in a professional and consistent manner. Able to apply common sense understanding and use appropriate judgment in routine business situations with supervisor, co-workers, and customers 
 
Technical Skills: 
Ability to work with the following software packages or programs:<ul>
<li>Microsoft Office at a(n) intermediate level</li>
<li>Microsoft Project at a(n) beginning level</li>
<li>Effective email and electronic communication skills required</li></ul> 
Ability to work with the following database programs and/or hardware:<ul>
<li>MQ1 database at a basic level</li>
<li>QAD database at an intermediate level</li></ul> 
#ff-dd-ov</div>

Administrative Assistant - Quality Dept.

North Country Dairy

<div>Join a team that nourishes life from farm to table! Upstate Niagara Cooperative, proudly owned by 200+ local family farms, is one of America&rsquo;s largest and most stable dairy cooperatives. Guided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands: Upstate Farms&reg;, Bison&reg;, Milk for Life&reg;, and Intense Milk&reg;. Here, you&rsquo;ll support sustainable farming, strong communities, and the mission to deliver fresh, local dairy to families every day.

Will assist Quality Assurance Manager to ensure all plant Quality Assurance activities follow both Upstate Niagara Cooperative Inc. and regulatory requirements. Responsible for Good Manufacturing Practices (GMP), Good Sanitation Practices (GSP), quality of conformity, and quality of services. Position reports directly to the Site Quality Assurance Manager with functional reporting to the Plant Manager. Participates as a member of the plants Food Safety team and will represent Corporate Quality Assurance at the Plant level.
<div>
<ul><li>Together with Quality Assurance Manager and Plant Management Team, will develop, implement, and maintain site Food Safety &amp; Quality plans. Plans shall comply with the Food Safety Modernization Act (FSMA), all relevant SQF modules, and will meet all customer requirements. Plans will include defined roles of the quality function within the facility and communication of that role to all facility associates to assure continuous improvement.</li></ul>
<ul><li>Will serve as the Document Control Coordinator for UNC Quality Assurance Department. Position maintains document registry, catalogues &amp; communicates changes, and assures that all documents and their revisions are the most current versions in use. Travel required, as needed, to support Document Compliance for all UNC manufacturing locations.</li></ul>
<ul><li>Will provide overall leadership for the facility laboratory. Will work closely with the Laboratory Associates to assure that all personnel are appropriately trained and supervised. May be required to perform analysis and participate in routine laboratory activities as necessary.</li></ul>
<ul><li>Willing to participate and take ownership of Continuous Improvement projects as they relate to the Quality Assurance department. Responsible for developing and executing change management processes at the site level.</li></ul>
<ul><li>Will continually review and audit manufacturing procedures to ensure that all operations follow established practices and procedures. Will immediately bring any nonconformances to the attention of the appropriate individuals and assure that corrective actions are taken and are effective.</li></ul>
<ul><li>Will be familiar with Federal and State regulatory requirements and will be responsible for ensuring facility compliance. Should be continually aware of new requirements and regulations. Will be responsible for representing the facility during inspections and audits with customers and regulatory agencies.</li></ul>
<ul><li>To work effectively with Plant Management and Corporate Quality Assurance to establish and validate all sanitation practices and perform periodic audits to assure compliance. May assist in the evaluation of new products and techniques which may be more effective for the company. Will establish and continually monitor the effectiveness of training programs for Operations, Sanitation and Quality personnel.</li></ul>
<ul><li>Willing to work off shifts to support the cleaning &amp; sanitation program. Will assist sanitation department by conducting visual inspections, verifying effectiveness of CIP systems, and will provide coaching and guidance to Sanitation supervisor and technicians performing sanitation duties</li></ul>
<ul><li>Will be responsible for purchasing lab supplies, coordinating lab tasks, maintenance and calibration of lab testing equipment, managing lab staff schedules, provide coaching and guidance to lab technicians in support of continuous improvement initiatives.</li></ul>
<ul><li>Will develop, implement, and maintain Internal Auditing schedules with plant management and Food Safety Team. Will develop process for ensuring Corrective Actions &amp; Preventive Actions are put in place, verified, and are effective for all identified non-conformances.</li></ul>
<ul><li>Will review and maintain all product specifications. Will establish systems for controlling and documenting release, holds and disposition of all products manufactured at the facility.</li></ul>
<ul><li>Work with Production Associates to establish procedures for quality assessments of incoming goods and raw materials. Will work with Purchasing personnel to establish and enforce quality standards and specifications on such goods with vendors.</li></ul>
<ul><li>Responsible for accurate data entry of plant testing results. Will take immediate action to address quality and food safety related non-conformances to assure their timely resolution</li></ul>
<ul><li>Will collect, review, sign, and file quality and food safety records following the sites document control procedures</li></ul>
<ul><li>Willing to travel between Upstate Niagara Cooperative Inc. manufacturing locations to support the development of food safety &amp; quality programs and to support third party audits (20%).</li></ul>
<ul><li>Perform other duties as requested by the Quality Assurance Manager</li></ul>
<ul><li>Required to receive all applicable certifications including but not limited to: Preventive Controls Qualified Individual, Juice HACCP, Internal Auditor, Food Defense, SQF Practitioner</li></ul>
<ul><li>Will prepare and present reports to Corporate Senior Staff on a routine basis</li></ul>
<ul><li>Will maintain, update, and enforce all Good Manufacturing Practices (GMP) guidelines through coordination with Quality Assurance Manager.</li></ul>
<ul><li>Support the maintenance and implementation of the SQF Program for the plant.</li></ul>
<ul><li>Will prepare samples in accordance with customer and regulatory sampling requirements.</li></ul>
<ul><li>Prepare customer Certificates of Analysis and ensure their accuracy for each delivery.</li></ul>
</div>
<ul><li>In the absence of the Quality Assurance Manager, the Assistant Quality Assurance Manager will assume his/her duties</li></ul>

Supervisor Responsibilities

Manages all Plant Quality Control personnel to assure compliance with both Upstate Farms and regulatory requirements. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization&rsquo;s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; maintain department budget; addressing complaints and resolving issues.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Educations and/or Experience

Bachelor&rsquo;s degree (B.S.) from a four-year college or university in Food ,Dairy, or Natural Sciences; and three to five years related experience and/or training; or an equivalent combination of education (Minimum AAS) and experience. Experience should include active involvement in Quality Programs in the Food and Beverage industry. Knowledge of ISO Quality Management Systems, HACCP, and statistical process control is desired. Previous supervisory experience required and strong personal computer skills are preferred.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from group managers, clients, customers, and the general public.

Physical Demands

While performing the duties of the job, the employee is frequently required to speak or hear. The employee is occasionally required to stand, reach with hands and arms, and climb or balance. The employee must regularly lift and/or move up to 30 pounds and occasionally lift and/or move up to 55 pounds. Specific vision abilities of this job include close vision, color vision, peripheral vision, and ability to adjust focus.

Work Environment

While performing the duties of this position, the employee is regularly exposed to wet and/or humid conditions. The employee is occasionally exposed to moving mechanical parts and toxic or caustic chemicals. The noise level in the work environment usually exceeds 85 decibels.

Pay: $70k-$90k a year
<ul><li>The salary range listed for this position represents the good faith and reasonable minimum and maximum pay for this role at the time of posting. Actual compensation may vary based on factors including, but not limited to, experience, skills, training, knowledge, education, and overall qualifications. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.</li></ul>

Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.</div>

Asst Quality Assurance Manager

Qiddiya Investment Company

<div>Role Overview:
The role supports the execution of audits across capital projects, focusing on cost management, commercial controls, contracts, and project delivery activities. It assists in reviewing project processes, identifying risks, and evaluating compliance with approved procedures and contractual requirements. The role also supports audit reporting and coordination with project stakeholders.
Key Responsibilities:<ul><li>
Plan, conduct, and support internal audits related to development projects and associated processes.</li><li>
Evaluate compliance with corporate policies, regulatory requirements, and contractual obligations.</li><li>
Identify risks and control gaps, recommend improvements, and follow up on audit findings to ensure corrective actions are implemented.</li><li>
Collaborate with project teams, management, and other stakeholders to promote effective risk management and internal control frameworks.</li><li>
Prepare detailed audit reports and present findings to senior management.</li><li>
Support the continuous improvement of audit methodologies and tools to enhance audit effectiveness and efficiency.</li><li>
Maintain up-to-date knowledge of industry best practices, standards, and regulatory changes relevant to development audit activities.</li></ul> 

Requirements 
Bachelor&rsquo;s degree in Engineering, Construction Management, Quantity Surveying, or related fields.
4+ years of experience in capital projects, quantity surveying, cost management, project controls, and commercial management.
Experience in areas such as tendering, BOQs, IPC reviews, variation orders, contract administration, quantity take-offs, and project cost reporting within large-scale development or construction projects. 
Benefits<ul><li> 
Competitive salary and comprehensive benefits package.</li><li>Opportunities for professional development and growth.
</li><li>Collaborative and innovative work environment.</li></ul></div>

Assistant Manager - Development Audit

HeadQuarters Kansas

<div><div>Position Title: Assistant Director of Quality Assurance &amp; Training
Location: Lawrence, KS
Applications will be accepted until: Open until filled
Compensation and Benefits<ul><li>
Full time, Exempt</li><li>
$65,000 - $70,000, based on experience</li><li>
Employer shared plan for Health, Dental, Vision Insurance</li><li>
Long Term and Short-Term Disability, employer paid</li><li>
Paid time off</li><li>
Voluntary: Life Insurance, FSA and HSA options, Voluntary Benefits through MetLife</li><li>
401k with 5% match by employer</li><li>
EAP Program</li><li>
Media stipend</li></ul>
Position Summary:
The Assistant Director of Quality Assurance &amp; Training is a full-time, exempt, 40-hour week average position. This position may require occasional evening and weekend hours due to the on-call clinician rotation. Position may be required to travel to and attend local, statewide, and national 988 collaborative meetings and conferences.
Job Duties:
This position leads the development, implementation, and oversight of a comprehensive quality assurance and compliance program across all crisis service lines, including 988 call/chat/text and local crisis services. Additionally, this position oversees the training program that all crisis specialists and supervisors complete during onboarding.
This position serves as the supervisor of the training coordinator, call specialist, and chat specialist staff members.
This role ensures adherence to all applicable standards, including 988 Suicide &amp; Crisis Lifeline requirements, International Council for Helplines (ICH) standards, and funder expectations.
The position supports both staff and volunteers through performance evaluation, coaching, and training alignment while promoting high-quality, consistent, and ethical crisis intervention services.</div><div><div>
Position Expectations:</div><ul><li>
Effective time management, scheduling, and organizational skills;</li><li>
Demonstrate commitment to ethical practice, staff wellness, and a positive organizational culture;</li><li>
Participate in continuing education and professional development tomaintainclinical and operationalcompetency in crisis intervention and suicide prevention practices;</li><li>
Outstanding interpersonal skills with the ability to work harmoniously with organizational leadership, program teams, and other development staff;</li><li>
Able to represent HeadQuarters Kansas and themselves with integrity and professionalism;</li><li>
Serve as an effective supervisorfortheirteam;</li><li>
Ability to work independently as well as in a collaborative culture;</li><li>
Valid Driver&rsquo;s license, clean driving records, and reliable transportation;</li><li>
Must be able to pass State and Federal criminal background checks.</li></ul>
Responsibilities include:
Quality Assurance<ul><li>
Lead, implement, and continuously improve a formal Quality Assurance (QA) and Quality Improvement (QI) program across all crisis service lines;</li><li>
Conduct and oversee call, chat, and text monitoringusing evidence-based standards;</li><li>
Review documentation and transcripts to ensure consistency, accuracy, and adherence to service models;</li><li>
Monitor and evaluate performance of staff and volunteers, ensuring adherence to clinical and operational standards;</li><li>
Identifytrends in service deliveryandperformance, and develop and implement improvement strategies;</li><li>
Maintain QA scoring systems and ensuretimelyentry into required platforms (e.g., Vibrant Exchange);</li><li>
Review incident reports and oversee investigations into complaints and grievanceswith the Director of Crisis Services;</li></ul></div><div><ul><li>
Provide oversight of high-risk interactions, including imminent risk calls and crisis escalations;</li><li>
Ensure caller management procedures and documentation standards are consistently followed.</li></ul>
Staff Supervision<ul><li>
Provide direct supervision todesignatedstaff;</li><li>
Conduct performance evaluations, approve timesheets, and support employee development;</li><li>
Provide ongoing coaching and feedback;</li><li>
Collaborate with leadership, training teams, and HR to develop and implement performance improvement plans;</li><li>
Identifytraining needs and support development of targeted learning opportunities;</li><li>
Facilitate group supervision and individual supervision meetings as needed;</li><li>
Support hiring processes, including interviewing and candidate evaluation;</li><li>
Promote staff wellness and implement strategies to address burnout andcompassionfatigue.</li></ul>
Policy and Program<ul><li>
Collaborate with leadership to develop, implement, and annually review policies and procedures for all crisis service lines;</li><li>
Ensure policies reflect current best practices and align with 988 Lifeline, IHC standards, and organizational goals;</li><li>
Participate in program meetings,providingdata insights andidentifyingcases for clinical review;</li><li>
Maintain current knowledge of emerging best practices in crisis services and suicide prevention.</li></ul>
 Accreditation &amp; Compliance<ul><li>
Collaborate with leadership to ensurefull compliance with all regulatory, contractual, and accreditation standards (e.g., KDADS, SAMHSA, Vibrant, IHC);</li><li>
Prepare, review, andsubmitrequired reports to funders and stakeholders ina timelyandaccuratemanner;</li><li>
Lead and support accreditation processes, including preparation for reviews and compliance meetings;</li></ul></div><div><ul><li>
Serve as liaison with external partners and stakeholdersregardingcompliance and reporting;</li><li>
Ensure corrective actions are implemented when standards are not met.</li></ul>
Data Management<ul><li>
Collect, manage, and analyze program data to support QA, compliance, and organizational decision-making;</li><li>
Generate regular reports on performance metrics, outcomes, and KPIs for leadership and external stakeholders;</li><li>
Maintainaccuraterecords in systems such asiCarol, Salesforce, and other reporting platforms;</li><li>
Track andmonitorQA scores, staff performance data, and program outcomes;</li><li>
Ensure data integrity, confidentiality, and alignment with reporting requirements;</li><li>
Utilize data toidentifytrends, informstrategy, and improve service delivery.</li></ul>
Required Education and Experience<ul><li>
Licensure as a Licensed Master Social Worker (LMSW) or equivalent licensure;</li><li>
Two(2) years supervisory experience;</li><li>
Experience working in a crisis center or behavioral health setting;</li><li>
Minimum of1yearof experience in quality assurance, quality improvement, or program management;</li><li>
Strong analytical skills and ability to solve problems independently and collaboratively;</li><li>
Proficiencyin Microsoft Office and Google Workspace;</li><li>
Excellent written and verbal communication skills;</li></ul>
Preferred Education<ul><li>
Familiarity with 988 Suicide &amp; Crisis Lifeline standards and metrics;</li><li>
Completion of Applied Suicide Intervention Skills Training (ASIST);</li></ul></div><div><ul><li>
Experience with data systems such asiCarol, Salesforce, or similar platforms;</li><li>
Equal Opportunity Employer</li></ul>
It is HeadQuarters Kansas intention to create and maintain a supportive culture for all employees. We are an equal opportunity employer. All applicants will receive employment consideration that aligns with EEOC guidelines and regulations.
The Americans with Disabilities Act ensures your right to reasonable accommodations during the employment process. A request for accommodation will not affect your opportunities for employment with HeadQuarters. If you wish to request an ADA accommodation, please contact HeadQuarters Kansas.
HEADQUARTERS KANSAS IS AN EEO / AA EMPLOYER</div></div>

Assistant Director of Quality Assurance & Tra

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