assistant operations manager

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 Assistant Manager - Operations
 
 
 
 
 
 
 Level 5, Tower VIII, Wing A &amp; B Magarpatta Township Development and Construction Co.Ltd Magarpatta City Village Hadapsar, Taluka Haveli, Pune, India
 
 
 
 
 
 
 Job Description
 
 
 
 Responsibilities &bull; Ensure the department resource is used appropriately to manage daily workloads and hit service targets, supporting your manager with recruitment and the daily running of the department.&bull; Provide guidance and support to your team through continued performance feedback to ensure they display a high level of functional and technical expertise when handling all front line and back-office tasks.&bull; Monitor, drive and record the performance results, displaying a pro-active approach to coaching.&bull; Support across your own team and other departments by sharing information and expertise where required.&bull; Identify training needs amongst your team and providing necessary feedback for those training needs to be addressed appropriately.&bull; Ensure you are up to date with the appropriate and relevant FCA regulation training.&bull; Maintain an appropriate level of knowledge regarding our products, procedures, service, system and frameworks.&bull; Support and embrace change/continuous improvements across the department.&bull; Any other tasks deemed appropriate by the Line ManagerRequirements &bull; A positive attitude towards developing staff and achieving department service level targets.&bull; Decision making capabilities.&bull; Demonstrate role model behaviours.&bull; People management skills&bull; Approachable nature&bull; The ability to build and maintain positive relationships with all customers, colleagues and members of management.&bull; A professional and proactive customer focused outlook with a passion to demonstrate a high level of customer service.&bull; A flexible approach to working and a willingness to adapt to the role when required to assist the department.&bull; Demonstrates an excellent knowledge of all relevant processes (internal and external) as well as all necessary regulatory requirements and commitments.&bull; Maintain up to date knowledge of trends with regards to regulators and the pet insurance industry&bull; Maintain timely and accurate records &ndash; identifying trends to inform future process change and decision making.&bull; Meets all deadlines of internal and external parties.&bull; The Ability to read, write and speak English fluently Preferred Requirements &bull; Knowledge and experience of the Pet Insurance industry, as well as an understanding of our competitors, customers and the Pet Insurance market&bull; Experience in Claims/BPO and Vet Background&bull; Previous experience working within Financial Services
 
 
 
 
 
 
 Relevant Experience :
 
 
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 Should have voice /non-voice insurance experience ( 3+ years ) - (P&amp;C, Life and pensions, motor insurance, health insurance)
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 Should be currently working as an Assistant Manager
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 Qualification - Graduate (Mandatory)
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 Excellent communication skills
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 Graduate / Post graduate
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 Team handling skills (2+ years experience)
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 Operations (Shrinkage , attrition, productivity, SLA management)
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 International Experience is a mandate
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 If interested please mail your resume along with the below mentioned details filled and mail it to - samarth.gandhi@wns.com
 
 
 
 
 
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 Overall Experience -
 
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 Current FXD CTC -
 
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 CTC Expectations -
 
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 NP-
 
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 Location -
 
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 Team span -
 
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 WNS EX EMP ( if yes mention your EMP ID )-
 
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 Ok with UK/US/ Night shifts -
 
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 Voice/nonvoice experience?
 
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Assistant Operations Manager

SBG Industries Pvt. Ltd

Job Overview:We are seeking a dynamic and detail-oriented Assistant Operations Manager with strong experience in the import-export and shipping industry. The candidate will be responsible for assisting in the smooth execution of operational activities related to rice exports/imports, managing documentation, coordinating with shipping lines, freight forwarders, and ensuring compliance with international trade regulations.Key Responsibilities:<ul><li>Assist the Operations Manager in day-to-day import/export operations for rice commodities.</li><li>Coordinate with shipping lines, freight forwarders, CHA (Custom House Agents), transporters, and warehouses to ensure timely shipments.</li><li>Oversee pre-shipment and post-shipment documentation including BL, COA, COO, invoices, packing lists, LC documentation, etc.</li><li>Monitor shipment schedules, track cargo movement, and ensure on-time delivery.</li><li>Handle freight negotiations with shipping lines and agents to optimize costs.</li><li>Ensure customs clearance procedures and compliance with international trade laws.</li><li>Maintain MIS reports on shipments, freight costs, and operational efficiency.</li><li>Resolve any operational issues, shipment delays, or disputes with vendors and stakeholders.</li><li>Support in maintaining SOPs for export operations to improve process efficiency.</li><li>Liaise with internal teams such as procurement, sales, and finance for smooth coordination.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in International Business, Logistics, Supply Chain, or related field.</li><li>3&ndash;5 years of experience in import/export operations with a strong background in the shipping industry.</li><li>Prior experience in agro commodities (rice preferred) will be an added advantage.</li><li>Knowledge of INCOTERMS, LC documentation, customs clearance, and international trade practices.</li><li>Strong negotiation and communication skills for dealing with shipping lines and agents.</li><li>Proficient in MS Office and ERP systems (if applicable).</li><li>Ability to multitask, work under pressure, and handle time-sensitive shipments.</li></ul>Key Skills:<ul><li>Import/Export Operations Management</li><li>Shipping &amp; Freight Forwarding Knowledge</li><li>Documentation (Pre &amp; Post Shipment)</li><li>Negotiation &amp; Vendor Management</li><li>Problem-Solving &amp; Analytical Skills</li><li>Compliance &amp; Regulatory Knowledge</li></ul>Job Type: Full-timePay: &#8377;35,000.00 - &#8377;37,000.00 per monthWork Location: In person

Shurooq Al Salam Passengers Transport via rented buses

Shurooq Al Salam Transport is seeking a detail-oriented and proactive Operations Assistant to manage vehicle records, driver documentation, and daily operational tasks. The ideal candidate will ensure accurate record-keeping, monitor fleet activities, and maintain seamless communication between drivers, management, and clients. Strong organizational and communication skills are essential for this role.Key Responsibilities:1. Record Keeping &amp; Documentation:<ul><li>Maintain and update vehicle records, including registration, insurance, inspections, and maintenance logs.</li><li>Organize and file driver documents (licenses, permits, certifications) ensuring compliance with regulations.</li><li>Track and manage fuel logs, trip records, and operational expenses for reporting purposes.</li><li>Ensure all transport and rental agreements are properly documented and archived.</li></ul>2. Operations Support:<ul><li>Monitor daily fleet operations, including vehicle assignments, driver schedules, and job completion.</li><li>Assist in dispatch coordination, ensuring timely and efficient task execution.</li><li>Keep an active log of all operational activities (deliveries, repairs, rentals) for management review.</li><li>Identify and report any operational inefficiencies or compliance issues.</li></ul>3. Communication &amp; Coordination:<ul><li>Act as a liaison between drivers, workshop staff, and management for smooth operations.</li><li>Provide real-time updates on vehicle status, delays, or issues to relevant teams.</li><li>Respond to client inquiries regarding vehicle availability, documentation, or service updates.</li><li>Assist in preparing daily/weekly operational reports for management.</li></ul>Qualifications &amp; Skills:<ul><li>Experience: 1-2 years in logistics, transport operations, or administrative roles (preferred).</li><li>Technical Skills: Proficiency in MS Office (Excel, Word), record-keeping software, and basic fleet management tools.</li><li>Soft Skills:</li></ul>Strong organizational and multitasking abilities.Excellent verbal and written communication (English/Arabic).Keen attention to detail for accurate documentation.Problem-solving mindset with a proactive approach.<ul><li>Education: High school diploma (minimum); additional certification in logistics or administration is a plus.</li></ul>Why Join Us?<ul><li>Opportunity to work in a dynamic transport and logistics environment.</li><li>Career growth with hands-on operational experience.</li><li>Supportive team with a focus on efficiency and professionalism.</li></ul>How to Apply: Interested candidates may submit their resume to sasbuses@gmail.com or call at +971549980791Job Type: Full-timePay: From AED2,000.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Operations: 1 year (Preferred)</li></ul>

Atlantis Resorts

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 ( 16635 )
 
 
 At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests&rsquo; expectations at every possible turn.
 
 
 Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple&rsquo;s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it&rsquo;s our passion.
 
 
 
 About The Role
 
 
 
 As an Assistant Operations Manager at Wavehouse, you will be assisting the Restaurant General Manager for overseeing the efficient running and profitability of the department daily activities. Your responsibilities include training and developing team members, coordinating employees schedule, and ensuring that company standard operating procedures, policies and procedures are being followed and consistently implemented. Finally, you will help minimize operating costs, boost employee&rsquo;s retention, deliver outstanding guest service and overall customer satisfaction.
 
 
 
 About You
 
 
 
 The ideal candidate will have experience within a family entertainmnet restaurant, with a minimum of 3 to 5 years&rsquo; experience in a similar role, previous international experience is also preferred. Team leadership skills and a high level of customer focus and ability to work under pressure, along with a hands-on management style are important aspects of this role. Atlantis Dubai offers an unbeatable opportunity to grow and develop in your career right in the mix of a continuously developing city and diverse range of cultures
 
 
 Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
</div>

Assistant Operations Manager, Wavehouse

Emirates Flight Catering

<div>
 
 
 Job Purpose
 
 
 
 To manage operational teams during assigned shifts to ensure the timely and efficient delivery of airline catering services in line with Service Level Agreements (SLAs), Planned Time of Service (PTS), and other key performance indicators, while upholding safety, quality, and compliance standards.
 
 
 
 
 
 
 Key Result Areas
 
 
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 Regulatory and Safety Compliance
 
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 Ensure all relevant operational standards, safety protocols, and regulatory requirements are consistently met. Promptly investigate incidents, conduct due diligence, and escalate issues to management with recommended actions.
 
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 Operational Delivery
 
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 Lead the section in achieving the business unit&rsquo;s KPIs while ensuring compliance with safety, security, and on-time performance requirements.
 
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 Resource and Team Management
 
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 Proactively allocate and manage resources to meet operational demands. Mentor and lead team members to deliver optimal service performance and maintain adherence to customer SLAs.
 
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 Business Continuity
 
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 Ensure operational resilience during disruptions by liaising with the Operations Control Centre and testing Business Continuity Management systems.
 
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 Stakeholder Coordination
 
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 Collaborate with internal teams, external partners, and airline customers to deliver service level commitments. Communicate operational developments and escalate issues promptly.
 
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 Process Improvement
 
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 Implement best practices and Lean initiatives. Identify further opportunities for process optimisation and propose new solutions or technologies to management.
 
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 Performance Management
 
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 Monitor team performance, address underperformance, and support the development of high-potential employees. Resolve recurring personnel challenges in consultation with management.
 
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 Leadership and Culture
 
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 Lead by example, demonstrating EKFC values and desired behaviours. Coach and mentor teams to achieve operational excellence.
 
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 Shift Communication
 
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 Oversee daily resource allocation, escalate significant variances, and ensure effective shift briefings and handovers are conducted.
 
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 Service Delivery Leadership
 
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 Manage shift operations to ensure the timely delivery of airline catering services in line with SLAs, PTS, and KPIs.
 
 
 
 
 
 
 Job Context
 
 
 
 This role operates within established operational frameworks but requires continuous monitoring of external and internal factors that could impact service delivery. The position demands adaptability, strong decision-making skills, and the ability to lead teams effectively in a high-pressure, time-sensitive environment.
 
 
 
 
 
 
 Knowledge, Skills &amp; Minimum Experience
 
 
 
 
 Qualifications
 
 
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 Bachelor&rsquo;s degree or equivalent qualification (required)
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 Experience &amp; Knowledge
 
 
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 Minimum 6 years&rsquo; experience leading shifts in large-scale operational activities, ideally within logistics, catering, or airside environments
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 Proven experience implementing operational efficiency initiatives and service improvements
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 Skills
 
 
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 Strong communication skills across all organisational levels
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 Effective problem-solving and decision-making abilities
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 Ability to build strong working relationships with internal and external stakeholders
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 Confidence to challenge processes and propose creative solutions
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 Team leadership and people development skills
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</div>

Akhuwat

<div>
 
 
 Position Overview:&nbsp;
 
 
 
 
 
 
 Reporting directly to the Manager Operations of Akhuwat, the Assistant Manager Operations is a critical support in setting up our teams for success. Primary focus includes assisting the operations and partnering with cross-functional teams within the Head Office and projects to develop relevant strategies, initiatives, resources and communications to maintain a focus on operational excellence in achieving goals.&nbsp;
 
 
 
 
 Responsibilities:&nbsp;
 
 
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 Work closely with Manager Operations to set and implement policies, procedures and systems and to follow through with implementation.
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 Act as a bridge between Operations department and support departments at Akhuwat Head office.
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 Manage conflicting demands, meet deadlines and adjust priorities to deliver projects pertaining to Akhuwat.
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 Oversee budgeting, reporting, planning, and auditing.
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 Manage and/or support assigned activities that could include events and special projects.
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 To ensure smooth ongoing cross-functional team partnerships, special projects and new ventures.
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 Serving as a liaison between the field personnel and other members from various departments like administration, management, accounts etc.
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 Coordination with departments for implementation of Monitoring and Evaluation framework all across Akhuwat Education Services.
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 QUALIFICATIONS &amp; WORK EXPERIENCE
 
 
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 2-3 years of demonstrated experience in operations or administrative role.
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 Demonstrated ability to manage multiple projects.
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 Financial management knowledge, including familiarity with nonprofit financial management, reporting practices and developing budgets.
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 BBA (Hons)/BSC (Hons) /MBA in a relevant field.
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 Proficient in using MS Office.
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 Interested candidates should send their resumes at
 
 jobs
 
 
 @akhuwat.org.pk
 
 
 by August 30, 2025
 
 . &nbsp;The candidates should mention the position &ldquo;Assistant Manager Operations&rdquo; in the subject field.
 
 
 
</div>

Assistant Manager Operations

Hcm International

Job Title: Assistant Manager &ndash; Customer Service OperationsLocation: Gujranwala &ndash; Service Branch Reports To: Branch Manager &ndash; ServiceJob PurposeWe are seeking a dynamic and customer-focused Assistant Service Manager to join Dawlance at our Service Branch in Gujranwala. The role involves overseeing day-to-day service operations, ensuring customer satisfaction, supporting technical teams, and maintaining operational excellence in line with company policies.Key Responsibilities<ul><li>Supervise daily operations and performance of the Authorized Workshop (AWS).</li><li>Handle customer complaints, guide employees for quick resolution, and ensure no recurring service faults.</li><li>Maintain documentation accuracy and take corrective measures in consultation with the Branch Manager.</li><li>Develop and maintain strong relationships with dealers and franchises to support business growth.</li><li>Monitor branch and franchise reports (revenue, satisfaction, warranty issues, quality, and training).</li><li>Oversee warranty, costs, expenses, revenue generation, and ensure quality improvement.</li><li>Manage daily collections, reconciliations, and deposits, and report to Branch Manager.</li><li>Ensure employees follow SOPs, KPIs, and health &amp; safety protocols.</li><li>Support and guide service staff to achieve operational efficiency and customer satisfaction.</li></ul>Education &amp; Experience<ul><li>graduate Engineer (Industrial, Mechanical, or Electrical).</li><li>1&ndash;2 years of relevant experience in service operations, technical support, or customer service.</li></ul>Skills &amp; Competencies<ul><li>Strong interpersonal and leadership skills.</li><li>Excellent complaint handling and customer service tactics.</li><li>Technical knowledge of home appliances and service operations.</li><li>Ability to manage functional operations effectively.</li><li>Strong problem-solving and analytical skills.</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs170,000.00 per monthWork Location: In person

Assistant Manager – Customer Service Operations

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