assistant operations manager

Firstsource

<div>
 
 A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our &lsquo;rightshore&rsquo; delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications &amp; Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 &amp; FTSE 100 companies.
 
 
 To know more about Firstsource please visit our
 
 website www.firstsource.com
 
 
 
 
 
 
 
 Job location :Hyderabad
 
 
 
 
 Position :
 
 Assistant Manager-Operations
 
 
 
 Division : Customer Service
 
 
 
 
 
 
 
 
 Role &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 
 5 years of experience in Operations Management as a Team Leader or minimum 1 year experience as an Assistant Manager for customer service sales process(cross selling, upselling selling)
 
 </li>
 <li>
 
 Proven track record of successfully managing teams, processes and projects.
 
 </li>
 </ul>
 
 
 Roles &amp; Responsibilities
 
 
 <ul>
 <li>
 Assist in managing and coordinating daily operational activities to ensure the smooth functioning of the department.
 </li>
 <li>
 Provide leadership and guidance to operations staff, helping them meet performance targets and objectives.
 </li>
 <li>
 Contribute to the assessment and enhancement of operational processes to improve efficiency, quality, and cost-effectiveness.
 </li>
 <li>
 Support the implementation and maintenance of quality control measures to ensure our products/services consistently meet or exceed client expectations.
 </li>
 <li>
 Assist in developing and maintaining key performance indicators (KPIs) to measure and report on operational efficiency and effectiveness.
 </li>
 <li>
 Contribute to resource allocation and management, including staffing, equipment, and materials, within budget constraints.
 </li>
 <li>
 Ensure that all operations adhere to industry regulations, safety standards, and legal requirements.
 </li>
 <li>
 Identify training needs and support the professional growth of team members.
 </li>
 <li>
 Assist in maintaining strong client relationships, addressing their needs and concerns in a timely and effective manner.
 </li>
 </ul>
 
 
 Expected/Key Results
 
 
 <ul>
 <li>
 Fulfil contractual client obligations effectively.
 </li>
 <li>
 Meet both internal and client Service Level Agreements (SLAs)
 </li>
 <li>
 Achieve revenue targets by optimizing Full-Time Equivalent (FTE) delivery, staffing levels, and other strategies.
 </li>
 <li>
 Attain team retention targets to enhance employee satisfaction and continuity.
 </li>
 <li>
 Identify and implement process improvements to enhance operational efficiency.
 </li>
 <li>
 Minimize critical operational process escalations to improve service quality.
 </li>
 <li>
 Establish new client relationships and nurture existing client connections.
 </li>
 <li>
 Foster robust internal stakeholder relationships, as reflected in IVOC (Internal Voice of the Customer) and positive stakeholder feedback.
 </li>
 <li>
 Prioritize people's engagement and development, focusing on employee retention, professional growth, and succession planning within the Line of Business (LOB) or team.
 </li>
 <li>
 Collaborate with employees to create and execute individual development plans, aligning with their career aspirations and company objectives.
 </li>
 </ul>
 
 
 
 
 
 Preferred Educational Qualification
 
 
 
 Graduation is a must
 
 
 
 
 
 
 ⚠️ Disclaimer:
 
 Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
 
 
 
 
 
 Contact details
 
 
 Ishika Agrawal
 
 
 Email- ishika.agrawal@firstsource.com
 
</div>

Assistant Operations Manager

Mattress Firm

<div>IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY:<div>
Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type &ldquo;Jobs Hub&rdquo; into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative.
Is your current job a nightmare? Make it a dream job at Mattress Firm&reg;!
Join Mattress Firm and have the job of your dreams!<div>
Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.</div></div>
From picking and loading the correct merchandise to ensuring on time arrival and product setup, our supply chain team ensures that the final step of the Mattress Firm shopping experience goes smoothly. When you work in our warehouses, you&rsquo;ll play a vital part in helping people sleep well so they live well every day.
Job Details:<div>
Now Hiring! Assistant Operations Manager</div><div> 
Is your current job a nightmare? Make it a dream job at Mattress Firm&reg;!</div><div> 
Benefits Include:</div><div> 
Excellent career growth opportunities through on-the-job training and development programs.</div><div>
401(k) with employer matching.</div><div>
Mental health and life resources.</div><div>
Medical, dental, prescription and vision plans.</div><div>
Get paid on-demand.</div><div>
Base pay or uncapped commission.</div><div>
Employee discounts, including mattresses and sleep accessories, cell phones and electronics, travel, car and home loans.</div><div> 
The Assistant Operations Manager contributes to Mattress Firm's success by assisting in the efficient day-to-day operations of multiple functions within their assigned distribution center, supervising members of the distribution center team, and contributing to meeting organizational financial objectives. This position ensures the team follows standardized operational processes in accordance with safety policies and procedures, and that the distribution center provides world class service to internal and external customers. The Assistant Operations Manager may also be involved in onboarding new team members.</div><div> 
Essential Responsibilities<ul><li>
Assist in the efficient day-to-day operations of the distribution center.</li><li>
Contribute to meeting overall financial objectives of the distribution center compared to budget.</li><li>
Create and foster an environment of trust, open two-way communication, and cohesive team effort.</li><li>
Ensure alignment with strategic vision and communicate organizational mission and values to the team.</li><li>
Communicate with team members through regular and frequent meetings.</li><li>
Hold one-on-one meetings with direct reports at least twice a month.</li><li>
Ensure adherence to operational processes, policies, and procedures.</li><li>
Ensure the distribution center meets company standards on appearance, cleanliness, and functionality.</li><li>
Identify opportunities and drive continuous improvement initiatives in the distribution center.</li><li>
Facilitate resolution of customer service issues.</li><li>
Verify driver payroll for accuracy.</li><li>
Conduct required physical cycle counts, review discrepancies, and make appropriate corrections.</li><li>
Ensure use of proper safety equipment and maintain a safe working environment by ensuring adherence to all safety policies and procedures.</li><li>
Complete all required training modules and certifications prior to the due date.</li><li>
Ensure all safety policies and procedures are followed to ensure a safe work environment for all.</li><li>
Communicate professionally with all internal and external contacts.</li><li>
Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.</li><li>
Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations.</li><li>
Execute team member performance improvement plans, progressive discipline, and terminations when appropriate per Company policy.</li></ul></div><div>
Non-Essential Responsibilities<ul><li>
Participate in monthly DC-wide meetings to communicate organization and DC wins and opportunities and speak to any questions or concerns.</li><li>
Assist Loss Prevention with loss prevention audit and safety audits.</li><li>
May be responsible for safety and other training and periodic retraining to all team members and contract employees in the DC.</li><li>
May monitor employee time records and review and approve paid time off and leave of absence requests in accordance to policy and procedures.</li><li>
May participate in interviewing and hiring process for potential DC team members.</li><li>
May manage the DC in the absence of the DC leader.</li><li>
May be involved in coaching conversations and administering disciplinary actions.</li><li>
May lead or participate in daily stand up meetings at the beginning of each shift or team meeting.</li><li>
May take an active role in onboarding and training new DC team members.</li><li>
Execute company initiatives and other activities requested by supervisor.</li><li>
Update job knowledge by participating in educational opportunities.</li><li>
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.</li><li>
Contribute ideas on ways to optimize or improve the team, the department, and the Company.</li></ul></div><div>
Education<ul><li>
High School diploma or equivalent required</li><li>
Bachelor's Degree preferred</li></ul></div><div>
Professional Experience<ul><li>
2+ Years related experience preferred And</li></ul></div><div>
Skills List<ul><li>
Able to be open and approachable to build goodwill, positivity, and loyalty with team members.</li><li>
Ability to motivate and empower individuals and groups to greater participation, commitment, and high standards of performance.</li><li>
Capable of building team spirit, encouraging team collaboration, identifying hidden strengths of individuals and team, encouraging all team members to express suggestions and ideas, and finding own creative solutions for upcoming problems.</li><li>
Capacity to identify all aspects of a problem and understand why a problem exists in order to develop a workable solution.</li><li>
Able to adapt to new situations, change and shift strategies to meet different types of challenges.</li><li>
Skillful in proper use of tools, hardware, software, and equipment to ensure optimal functioning.</li><li>
Adept at collaborating with others to identify problems, provide advice, and develop agreeable solutions.</li><li>
Ability to evaluate the impact of a business decision on the business financial statements and financial wellbeing in the long term.</li></ul></div><div> 
Competencies</div><div>
Knowledge<ul><li>
Warehouse, logistics, or supply chain knowledge</li><li>
Computer literacy in Microsoft products: Outlook, Excel, PowerPoint</li><li>
General warehouse standard operating procedures</li><li>
Basic retail operations</li><li>
Inventory control</li><li>
Safety policies and procedures</li><li>
Financial analysis, reporting, and budgeting</li></ul></div><div>
Licenses and Certifications</div><div> 
Physical Demands</div><div>
Warehouse Environment<ul><li>
Sitting frequently</li><li>
Standing frequently</li><li>
Walking frequently</li><li>
Talking frequently</li><li>
Hearing frequently</li><li>
Lift or move up to 100 pounds</li><li>
Usage of hands and fingers</li><li>
Reaching with hands and arms</li><li>
Stooping, kneeling, crouching, or crawling occasionally</li><li>
Sight is required to ensure the safety of yourself and others.</li></ul></div>
Benefits Included:<ul><li>
Excellent career growth opportunities through on-the-job training and development programs</li><li>
401(k) with employer matching</li><li>
Mental health and life resources</li><li>
Medical, dental, prescription, and vision plans</li><li>
Get paid on-demand</li><li>
 Base pay or uncapped commission</li><li>
Employee discounts on Mattress Firm sleep products and accessories</li></ul>
Compensation:
Competitive $50,000 Per Year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.<ul><li>Pay amount does not guarantee employment for any particular time.</li></ul> 
Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.
EOE/Vet/Disability
Now don't fall asleep out there. The sooner that we receive your application, the sooner you are to the career of your dreams! Ready to apply? Mattress Firm is accepting applications until: .
Diverse Candidates are Encouraged to Apply.
Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.</div>

Dar Al Riyadh

<div>Key Responsibilities
<ul><li>Support the Operations Manager in overseeing the execution of construction supervision projects across different regions.
</li><li>Monitor and track project progress, manpower deployment, schedules, and deliverables to ensure alignment with contracts.
</li><li>Assist in preparing operational plans, project budgets, and resource allocation for CMS projects.
</li><li>Coordinate between project teams, technical disciplines, and head office functions (HR, Finance, Contracts, Procurement).
</li><li>Review and consolidate progress reports, KPIs, and dashboards from supervision sites for management review.
</li><li>Ensure compliance with safety, quality, and regulatory standards on all supervised projects.
</li><li>Participate in client and stakeholder meetings, supporting the Operations Manager in addressing operational matters.
</li><li>Contribute to recruitment planning, mobilization, and demobilization of supervision staff as per project requirements.
</li><li>Support audits, quality control assessments, and corrective action implementation across supervision projects.
</li><li>Identify operational risks and challenges, and recommend solutions to enhance efficiency and performance.
</li></ul>Qualifications
<ul><li>Bachelor&rsquo;s degree in Civil Engineering, Construction Management, or related field (Master&rsquo;s degree preferred).
</li><li>7+ years of relevant experience in construction management, site supervision, or operations, with at least 2 years in a leadership/support role.
</li><li>Strong understanding of Saudi construction industry standards, regulations, and codes.
</li><li>Experience with mega and giga projects is highly desirable.
</li><li>Excellent reporting, communication, and leadership skills.
</li><li>Proficiency in project management tools (Primavera P6, MS Project) and MS Office Suite.
</li><li>Fluency in English is required; Arabic is an advantage.</li></ul></div>

Oxford Systems Integration LLC

Duties &amp; Responsibilities:<ul><li>Support the Operations Manager in overseeing daily operations of AV &amp; ELV projects (CCTV, Access Control, Fire Alarm, PA, Video Conferencing, Structured Cabling, etc.).</li><li>Coordinate with project managers, engineers, and technicians to ensure projects are delivered on time, within scope, and budget.</li><li>Monitor project progress, identify potential risks or delays, and implement corrective actions.</li><li>Assist in preparing project schedules, resource allocation plans, and status reports.</li><li>Ensure compliance with local regulations (SIRA, Civil Defense, ADDC, etc.) and industry standards.</li><li>Liaise with clients to address operational concerns and ensure high customer satisfaction.</li><li>Support procurement and logistics teams in timely material delivery for projects.</li><li>Track workforce performance and provide support in training and development.</li><li>Maintain and update operational policies, SOPs, and quality control procedures.</li><li>Assist in budgeting, cost control, and operational efficiency improvements.</li><li>Act as a point of contact in the absence of the Operations Manager for operational decisions.</li><li>Contribute to continuous improvement initiatives and operational excellence in AV &amp; ELV project execution.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree/Diploma in Engineering, Electronics, or related field.</li><li>4&ndash;6 years of experience in **AV/ELV project</li><li>Preferred Europiens</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Which is your nationality?</li></ul>

Port Newark Container Terminal LLC

<div>At Ports America, the Assistant Operations Manager is part of the front-line management team and will effectively direct, plan and supervise the duties associated with terminal operations and staff. This includes ensuring efficient, safe, and productive operations for assigned customers, terminal area, and cargo type.

The Assistant Operations Manager is responsible for participating in the development and achievement of operational and financial goals and objectives and incorporating Ports America Values of Safety, Integrity, Pursue Excellence, Create Happiness, Connect and One Team in all aspects of communication, behavior, and business dealings.

Essential Duties:
<ul>
<li>Effectively manage the work activities of the Foreman, Labor, and other personnel; ensuring performance expectations and customer needs are met.</li>
<li>Determine the amount of labor needed for each day and ensure labor is order appropriately for your assigned area.</li>
<li>Make decisions affecting overtime cost and general expenditures and ensure they are made in the best interests of our company and customers.</li>
<li>Determine additional staffing / labor needs and contact appropriate representative in advance, ensuring cost-effective staffing and availability.</li>
<li>Ensure payroll accuracy and make appropriate changes as needed.</li>
<li>Ensure compliance with the company&rsquo;s Safety program.</li>
<li>Ensure all labor and staff comply with accident prevention / safety and workers' compensation programs and procedures.</li>
<li>Work closely with M&amp;R/Terminal Departments to ensure the appropriate equipment allocation meets operational demands.</li>
<li>Maintain positive relations with Labor and ensure that the Collective Bargaining Agreements are understood and adhered to.</li>
<li>Ensure that performance issues of employees under his/her supervision are addressed, and corrective action/discipline is imposed when circumstances warrant.</li>
<li>Advise leadership of labor matters and assist in adjudicating all complaints filed including grievances.</li>
<li>Participate in regular training and feed-back to labor and management staff.</li>
<li>Communicate areas of accountability and performance expectations to labor and management staff.</li>
<li>Develop, communicate, maintain, and improve operating and administrative procedures (consistent with area procedures and objectives) designed to provide required information and facilitate internal practices.</li>
<li>Ensure certifications and required training and clearances are current for you and your staff.</li>
<li>Ensure that all company policies, procedures, and controls are followed and that required reports are completed accurately, submitted on time to appropriate staff, customers and other designated personnel, and that appropriate staff and labor have a full understanding of these procedures.</li>
<li>Work a flexible schedule of hours, days, nights, weekends, and holidays as directed by business need.</li>
<li>Travel to support other operations as needed.</li>
<li>Other duties and projects as assigned.</li>
</ul>
Physical Working Attributes:
<ul>
<li>Climb up and down a ladder on a vessel multiple-times within a shift</li>
<li>Work on ships and terminal with engined equipment</li>
<li>Work in changing hot and cold climates based on weather conditions.</li>
<li>Work in an environment that may be hazardous to persons unable to see and hear fast moving equipment.</li>
<li>Lift, push, and or pull up to 30lbs.</li></ul> 


Minimum Qualifications:
<ul>
<li>Bachelor&rsquo;s Degree in any discipline OR 4+ years Operations experience</li>
<li>Obtain a TWIC Card issued by the Department of Homeland Security</li>
<li>Valid US Driver&rsquo;s License</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience with Computerized Operating Systems</li>
<li>Knowledge of safety and accident prevention codes and regulations</li>
<li>Knowledge and understanding of cargo stowage and stability Proficient in MS Office</li>
<li>Excellent communication skills both verbal and written.</li>
<li>Ability to manage time efficiently.</li>
<li>Ability to execute in a fast-paced environment.</li>
<li>Ability to plan and organize to ensure efficient execution of plan.</li>
<li>Ability to drive and influence the performance of others.</li>
<li>Ability to make sound decisions and respond quickly to operational issues.</li></ul> 


NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

New Jersey pay transparency $70k-$80K

If you require additional information about our comprehensive data privacy policy (https://www.portsamerica.com/assets/pdf/CCPA Employee Compliance Notice.pdf), we invite you to contact us via email at human.resources@portsamerica.com. Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protocols. 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Assistant Operations Manager - Marine

One World

Job Title: Assistant Operations Manager &ndash; Logistics &amp; Warehousing Location: Gurugram, HY Industry: FMCG (Preferred) Experience Required: Minimum 4 years Education: Any Graduate (Bachelor&rsquo;s Degree)About the Role:We are seeking a highly motivated and experienced Assistant Operations Manager to oversee and optimize our logistics and warehousing operations. The ideal candidate will bring strong operational insight, a problem-solving mindset, and hands-on experience in managing end-to-end supply chain processes. Preference will be given to candidates from the FMCG industry, though others with relevant experience are encouraged to apply.Key Responsibilities:<ul><li>Supervise day-to-day logistics and warehouse operations to ensure smooth, cost-effective, and timely movement of goods.</li><li>Manage inbound and outbound logistics including coordination with transporters, vendors, and internal teams.</li><li>Ensure optimal inventory levels are maintained; monitor stock movement and lead periodic stock audits.</li><li>Oversee warehouse layout planning, storage methods, and material handling to maximize space utilization and efficiency.</li><li>Implement and maintain standard operating procedures (SOPs) for warehousing, dispatch, and logistics.</li><li>Monitor KPIs related to logistics performance &ndash; delivery timelines, order accuracy, inventory accuracy, and cost controls.</li><li>Coordinate with procurement, sales, and production teams to streamline supply chain operations.</li><li>Ensure compliance with safety, health, and environmental regulations.</li><li>Drive process improvements through automation, system enhancements, and staff training.</li><li>Manage and train warehouse and logistics staff to improve performance and accountability.</li></ul>Key Requirements:<ul><li>Education: Graduate in any discipline (Bachelor&rsquo;s Degree)</li><li>Experience: Minimum 4 years in logistics and warehouse management</li><li>Industry Preference: FMCG (Fast-Moving Consumer Goods) or related sectors</li><li>Strong understanding of supply chain processes, warehouse systems, and logistics software.</li><li>Hands-on experience with WMS (Warehouse Management Systems), ERP tools, and inventory control.</li><li>Excellent communication, leadership, and team management skills.</li><li>Ability to analyze data, generate reports, and drive data-driven decisions.</li><li>Willingness to work in a dynamic, fast-paced environment with a proactive and solution-oriented mindset.</li></ul>Job Type: Full-timePay: &#8377;28,000.00 - &#8377;30,000.00 per month

Assistant Operations Manager (Logistics & Warehouse)

<div>
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Be responsible for the team&rsquo;s overall performance.
 </li>
 <li>
 Ensure timely and effective completion of assigned tasks.
 </li>
 <li>
 Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
 </li>
 <li>
 Compile and publish reports on teams&rsquo; performance reports on set frequencies (Daily/Weekly/Monthly etc.).
 </li>
 <li>
 Coordinate periodic and regular meetings with other Team Leaders, and Managers to discuss process impediments, needed resources or issues/delays in completing the task.
 </li>
 <li>
 Provide the team with a vision of the process objectives.
 </li>
 <li>
 Should have experience on shrinkage, attrition, CSAT/NPS, FCR.
 </li>
 <li>
 Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples.
 </li>
 </ul>
 
 
</div>

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