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assistant front office manager

assistant reservations manager

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25179141<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>Start Your Journey With Us</b></p>
<p>From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.</p>
<p>Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.</p>
<p>The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.</p><p><br>
</p><p><b>Job Requirement:</b></p>
<p><b>The Assistant Reservations Manager is a key part of the property sales team and point of contact for guests. Responsible for maximizing revenue through driving the team in handling of reservation enquiries, requests, changes, and cancellations from guests via phone, email and other booking channels. Additionally, Asst. Reservations Sales Manager responsible for strategic and tactical implementation of Revenue strategy, maximizing hotel room revenue through effective pricing and inventory management.</b></p>
<ul><li>Process all reservation requests, changes, and cancellations received by phone, email, or other method in a timely and accurate fashion.</li>
<li>Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including Marriott Bonvoy status.</li>
<li>Determine the most appropriate room type to meet guest requirements and maximize room rate.</li>
<li>Verify availability of room type and rate.</li>
<li>Effectively explain guarantee, special rate, and cancellation policies to callers.</li>
<li>Accommodate and document special requests when able.</li>
<li>Describe room accommodations and benefit feature sale amenities to guests.</li>
<li>Answer questions about property facilities/services and room accommodations.</li>
<li>Follow sales techniques to maximize revenue including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.</li>
<li>Follow &ldquo;up selling&rdquo; techniques and sales strategies in order to maximize property revenue.</li>
<li>Provides guests with information about the Bonvoy loyalty program and processes new enrollments.</li>
<li>Input and access data in reservation systems.</li>
<li>Verify all reservation information with callers to ensure accuracy.</li>
<li>Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.</li>
<li>Identify repeat guests using appropriate codes and ensure guest is acknowledged as a repeat.</li>
<li>Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.</li>
<li>Follow documented escalation procedures when addressing guest concerns</li>
<li>Effectively manage inventory and pricing strategy in all distribution channels</li>
<li>Collaborate with the Cluster Revenue Team and Director of Sales &amp; Distribution in the decision-making process of promotion participation and rates</li>
<li>Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance</li>
<li>Monitor the hotel&rsquo;s occupancy and make dynamic changes in the open rates when applicable</li>
<li>Set selective sell guidelines for groups and coordinate management of group business closely with the sales team</li>
<li>Pro-actively identify slow periods and notify Director of Sales &amp; Distribution with Cluster Revenue Team.</li><br>
<li>
</li></ul><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 2 years of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p><br>
</p><p>#LI-MA1</p></div><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Assistant Reservations Manager

Conservatorium Hotel

<div><div><div><p>Captain - Strawfire
 </p><div></div><div><div><ul><li>544737
</li> </ul></div><div></div><div><ul><li>Food &amp; Beverage
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Emirates Palace Mandarin Oriental, Abu Dhabi
</div></li>
</ul></div></div><div></div><div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Captain to join our Food &amp; Beverage &ndash; Pool &amp; Beach (Alma) team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Food &amp; Beverage Department, The Captain is responsible for ensuring that their section of the restaurant is operated smoothly and that guests are served food and beverage according to the standards of Emirates Palace Mandarin Oriental, Abu Dhabi. The Captain reports to the Assistant Restaurant Manager.</p>
<p><b>
As a Captain, you will be responsible for the following duties:</b></p>
<ul>
<li>Co-ordinate and supervise all duties for the opening and closing brigade.</li>
<li>Assist the assistant manager in planning according to reservations and special events.</li>
<li>Checking the condition, cleanliness and proper functioning of all operating equipment and furniture</li>
<li>Assist in the training of waiter/waitress and junior waiters.</li>
<li>Ensure the correct and complete set-up of the restaurant section assigned to him/her.</li>
<li>Welcome guests in his/her station and to assist in seating.</li>
<li>Present menus and beverage lists to the guest with recommendations designed to increase average check.</li>
<li>Take food and beverage orders and to ensure speedy service of all food and beverage items.</li>
<li>Ensure that each table is correctly set up as per food and beverage order requirements.</li>
<li>Participate in service of food and beverage items especially during rush hours.</li>
<li>Check and follow-up on billing and checking procedures as per policies set by emirates palace.</li>
<li>Ensure proper cash handling procedures are followed as per policies set by emirates palace.</li>
<li>Be present in the restaurant during service hours.</li>
<li>Ensure that tables are cleaned and reset immediately after the guests have left, in line with the standards set by emirates palace.</li>
<li>To develop and maintain good relations with guests and to handle guest complaints as required by the restaurant manager or his assistant.</li>
<li>Ensure that the restaurant manager and assistant restaurant manager are kept informed of all guest comments and complaints.</li>
<li>Attend communication meeting, briefings and training sessions as required by the restaurant manager, training manager and food and beverage manager.</li>
</ul>
<p><b>As a Captain, we expect from you:</b></p>
<ul>
<li>Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus.</li>
<li>Strong communication and customer service skills.</li>
<li>Senior School qualification or equivalent will be an advantage.</li>
<li>Proficiency in additional languages will be considered a plus.</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div></div></div></div>

Captain - Strawfire

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island &ndash; Abu Dhabi&rsquo;s business and lifestyle destination &ndash; Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi&rsquo;s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites &ndash; all with water views. With six creative restaurants and lounges, this is Al Maryah Island&rsquo;s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest&rsquo;s unique personal needs &ndash; whether the goal is relaxing on vacation or staying efficient for business.
<p></p><p><b>About the role
</b></p><div><div><div><div><p>The Assistant Front Office Manager oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests.
</p><p></p><p><b>What you will do
</b></p><ul><li>Monitors the Arrival and Departure of Elite guests.
</li></ul><ul><li>Schedule the Front Desk Supervisors and Receptionists to provide maximum service to guests within budgeted guidelines.
</li></ul><ul><li>Train the Front Desk team and supervise them in the performance of their duties.
</li></ul><ul><li>Conduct performance evaluations and discipline employees when needed.
</li></ul><ul><li>Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc.
</li></ul><ul><li>Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escort them to or from their rooms respectively.
</li></ul><ul><li>Control room rate availability on full house nights to maximize occupancy and revenue while protecting guaranteed reservations. Handle relocation of guests according to established procedures.
</li></ul><ul><li>Maintain close contact with other hotels with regard to their status on full house nights or blackout dates.
</li></ul><ul><li>Ensure adherence to all credit procedures in the Front Office; review high balance reports and follow up on credit problems/queries with Accounting and Front Office Manager.
</li></ul><ul><li>Review all Paid Outs, Rebates, Petty Cash Reibursements, Direct Billings and other.
</li></ul><ul><li>Check the cashier&rsquo;s work at close of shift to ensure all transactions are reconciled with proper approvals and endorsements.
</li></ul><ul><li>Inspect guest rooms and tour the hotel during each shift, completing maintenance requests through HotSOS as needed.
</li></ul><ul><li>Complete evening Housekeeping report and follow up on discrepancies.
</li></ul><ul><li>Assist other departments as required in resolving problems.
</li></ul><ul><li>Handle guest problems/complaints and requests, keeping the Front Office Manager well informed as to problems and action taken, using the Glitch Database and other communication (verbal and written).
</li></ul><ul><li>Act in the absence of senior management in all matters concerning safety, security and well-being of hotel guests, patrons and employees.
</li></ul><ul><li>Utilize the computer systems in place as well as the telephone switchboard.
</li></ul><ul><li>Assist in emergency situations as per established procedures.
</li></ul><ul><li>Coordinate arrivals, departures, billing requirements, extensions, and cancellations with sales/catering/reservations etc at any time of day.
</li></ul><ul><li>Ensure room discrepancies are resolved.
</li></ul><ul><li>Ability to assist PBX, reservations, valet parking, concierge and bell staff when business levels warrant.
</li></ul><ul><li>Monitors the VIP Elite guest emails and calls.
</li></ul><ul><li>Works closely with telephone operator to monitor wake up calls are punctual and meets guests for a seamless departure.
</li></ul><ul><li>Supervises the staff of the entire hotel during the overnight shift. Works closely with the staff from all departments to assure that standards are being met. Is the direct supervisor of the Front Desk during the overnight shift
</li></ul><ul><li>Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
</li></ul><ul><li>Manages the activities at the Front Desk during the overnight shift. Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.
</li></ul><ul><li>Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported, and guest needs are being met.
</li></ul><ul><li>Handles all guest relocations according to established guidelines.
</li></ul><ul><li>Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
</li></ul><ul><li>Reviews late arrivals, next day early arrivals and departures to plan for the next day&rsquo;s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
</li></ul><ul><li>Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers&rsquo; work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
</li></ul><ul><li>Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation.
</li></ul><ul><li>Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
</li></ul><ul><li>Utilizes a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests.
</li></ul><ul><li>Complies with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
</li></ul><ul><li>Works harmoniously and professionally with co-workers and supervisors.
</li></ul><ul><li>Checks Staff facilities such as Locker Rooms and Staff Dining Room to assure that they are operating at Four Seasons standards. Communicate to HR when they are not. Acts as a liaison for overnight shift with People &amp; Culture.
</li></ul><ul><li>Assists with responsibilities and duties as required throughout the hotel.
</li></ul><ul><li>Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
</li></ul><ul><li>Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
</li></ul><ul><li>Works closely with Security Staff to handle any guest emergency or safety concerns.
</li></ul><ul><li>Perform other tasks or projects as assigned by Front Office Manager, Night Manager or Assistant Director of Rooms
</li></ul></div></div></div></div><p></p><div><b>What you bring
</b><br>
<ul><li>A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand
</li></ul></div><ul><li>An outgoing personality and a can-do approach to an assigned task
</li></ul><ul><li>High level of understanding and knowledge of Rooms operations
</li></ul><ul><li>Proficient in English (speaking, reading, writing)
</li></ul><ul><li>Excellent interpersonal, verbal, and written communication skills<br>
</li></ul><div><br>
<br>
<b>What we offer:
</b><br>
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li><li>and so much more!
</li></ul></div><p></p><p><b>Schedule &amp; Hours:
</b></p><ul><li>This is a full-time position</li></ul></div><p></p>

Assistant Front Office Manager

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><p><b>OVERVIEW/BASIC FUNCTION:</b></p><p>
The Food and Beverage Reservation specialist is responsible for managing reservations for dining experiences within the hotel&rsquo;s restaurants, bars, and special F&amp;B events.
</p><p>This role requires exceptional customer service skills, attention to detail, and a thorough understanding of the hotel&rsquo;s food and beverage offerings.
</p><p>The specialist will ensure that all guest inquiries are handled promptly and accurately while providing a personalized service to enhance the overall guest experience.
</p><p></p><p><b>RESPONSIBILITIES:</b></p><p>
Reservation:</p><ul>
<li>Handle incoming reservation requests via phone, email, or online platforms.</li>
<li>Provide detailed information about dining options, menus, special events, and promotions.</li>
<li>Accurately input reservation details into the restaurant management system. (7 rooms)</li>
<li>Confirm reservations with guests via email or phone, providing all necessary details including date, time, location, and any specific requests.
</li><li>Work closely in contact with F&amp;B Operations to communicate special events, offers and pop ups to the clientele
</li><li>Work closely with Marketing to share with our guests the latest marketing material
</li><li>Support Sales and Events with F&amp;B reservation and organization.</li>
<li>Collaborate with other departments when required.
</li><li>Ensure you comply to any service task in accordance with Brand and LQA standard.
</li><li>Complete any additional project and administrative task assigned by line manager and management</li>
</ul><p></p><p>Guest Assistance:</p><ul>
<li>Assist guests with inquiries regarding menu items, dietary restrictions, and special requests.</li>
<li>Make recommendations based on guest preferences to enhance their dining experience.</li>
<li>Manage modifications or cancellations of existing reservations efficiently.</li>
<li>Ensure F&amp;B systems are updated to reflect guest preferences and key information.
</li><li>Highlight and assist with any special occasion booking (preference enquiries, upselling opportunities etc.)</li>
<li>Follow up with guests&rsquo; post-visit to gather feedback on their dining experience.</li>
<li>Follow up on any F&amp;B negative review, connect with guests and connect for guest recovery experience.
</li><li>Identify repeating guests, developed and maintained relationships and untapped networking opportunities.</li>
<li>Successfully track, monitor and report on key information
</li></ul><p></p><p>Upselling and Promotion:</p><ul>
<li>Promote special dining packages, wine pairings, or exclusive events during the reservation process.</li>
<li>Identify opportunities for upselling additional services such as private dining or events bookings.</li>
<li>Confirmation and Follow-up:</li>
</ul><p></p><p>Reporting and Record Keeping:</p><ul>
<li>Maintain accurate records of reservation activities including guest profiles, booking statistics and all related databases such as guest consumption, preferences number of visits,
</li><li>Generate reports as needed for management analysis regarding restaurants occupancy rates and revenue generation from food and beverage services.</li><br>
</ul><br>
</div></div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Food & Beverage Reservation Specialist - UAE National

AL SHURFA BAY RESTAURANT CAFE LLC

<p><b>Job Summary:</b></p><p>The Restaurant Hostess is the first point of contact for guests at our 5-star restaurant. This role is essential in ensuring a positive and welcoming experience for all guests from the moment they arrive until they leave. The hostess is responsible for greeting guests, managing reservations, seating guests, and providing overall support to the restaurant team to ensure the smooth operation of the dining area.</p><p><b>Key Responsibilities:</b></p><p><b>1. Greeting and Seating:</b></p><ul><li>Welcome guests warmly as they arrive at the restaurant.</li><li>Verify reservations and guide guests to their assigned tables.</li><li>Manage the seating plan and ensure a balanced flow of guests to ensure service efficiency.</li></ul><p><b>2. Reservation Management:</b></p><ul><li>Handle reservations via phone, email, and online booking systems.</li><li>Confirm reservations and respond to any inquiries regarding dining options, special requests, and other concerns.</li><li>Maintain an organized reservation book or system.</li></ul><p><b>3. Guest Relations:</b></p><ul><li>Provide excellent customer service and address any guest concerns or complaints promptly and professionally.</li><li>Build rapport with regular guests and VIPs, remembering their preferences and special requests.</li></ul><p><b>4. Coordination:</b></p><ul><li>Communicate effectively with the restaurant staff, including servers, kitchen staff, and management, to ensure smooth operations.</li><li>Monitor the dining area to anticipate and respond to guest needs and ensure tables are turned over efficiently.</li></ul><p><b>5. Ambience and Cleanliness:</b></p><ul><li>Ensure the hostess station and entrance are clean, organized, and visually appealing.</li><li>Monitor the dining area to maintain a tidy and pleasant environment for guests.</li></ul><p><b>6. Special Events and Promotions:</b></p><ul><li>Assist with the planning and coordination of special events, promotions, and private parties.</li><li>Provide guests with information about ongoing promotions and events.</li></ul><p><b>7. Administrative Duties:</b></p><ul><li>Maintain accurate records of reservations and guest preferences.</li><li>Assist with administrative tasks as needed, including generating reports and managing guest feedback.</li></ul><p><b>Qualifications:</b></p><ul><li><b>Experience:</b> Previous experience as a hostess or in a customer service role, preferably in a high-end or fine dining establishment.</li><li><b>Skills:</b></li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Proficiency in reservation management software and Microsoft Office Suite.</li><li>Ability to remain calm and professional in a fast-paced environment.</li><li>Good physical stamina and the ability to stand for extended periods.</li><li>Proficient both in English &amp; Arabic languages.</li></ul><p>Candidates must be available for immediate hiring.</p><p>Arabic Syrian &amp; Lebanese is an advantage in this position.</p><p>Job Type: Full-time</p><p>Pay: From AED5,000.00 per month</p>

FEMALE RESTAURANT HOSTESS

Capital Motion

<p>Job posted on 15/09/2025</p><p>Location: Functional - Front of House</p><p>Department: FRONT OF HOUSE</p><p>Designation: GUEST EXPERIENCE LEAD</p><p>Entity: Number of Position(s) 1</p><p>Openings Valid Till: 31/10/2025</p> Company Description <p>Capital Motion owns and operates some of the leading licensed restaurants in the UAE and we are currently hiring. Our available jobs are related to restaurant operations, including F&B service, waitresses/waiters, hostesses, kitchen and bar operations as well as venue management.</p> <p>All our jobs offer a complete package with residence visa, accommodation, transportation, annual paid vacation, health insurance in addition to basic salary.</p> Job Description <p>The Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostesses team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales.</p> Key Responsibilities <ul> <li>Guest Relations & Front-of-House Leadership: Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</li> <li>Handle VIP guests, special requests, and feedback with discretion and care.</li> <li>Supervise and schedule hostesses to ensure optimal front-of-house coverage.</li> <li>Support reception operations, ensuring smooth guest check-in and seating flow.</li> <li>Manage and confirm group bookings, coordinating with kitchen and service teams.</li> <li>Handle private dining and event inquiries, ensuring all details are captured and executed.</li> <li>Take and manage reservations via phone, email, and online platforms.</li> <li>Monitor reservation trends and adjust seating plans to maximize occupancy.</li> <li>Collaborate with marketing and sales teams to promote special events and packages.</li> <li>Ensure all guest interactions reflect the brand's standards and hospitality ethos.</li> </ul> Reservations & Booking Management <ul> <li>Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</li> <li>Coordinate with the reception and events teams to manage table allocations and guest flow.</li> <li>Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</li> </ul> Sales & Upselling <ul> <li>Drive revenue through upselling dining experiences, packages, and special offerings.</li> <li>Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</li> <li>Identify and act on opportunities to enhance guest spend and satisfaction.</li> </ul> Group Bookings & Event Coordination <ul> <li>Manage group reservations and private dining events from inquiry to execution.</li> <li>Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</li> <li>Ensure all guest requirements are met and expectations exceeded.</li> </ul> Team Management & Support <ul> <li>Train and supervise hostesses and reception staff.</li> <li>Develop team schedules, ensure grooming standards, and uphold service protocols.</li> <li>Foster a positive, guest-centric team culture.</li> </ul> Safety and Security <ul> <li>Report work-related accidents or injuries immediately to the manager/supervisor.</li> <li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li> <li>Identify and correct unsafe work procedures or conditions.</li> <li>Use proper equipment and PPE and follow correct lifting procedures.</li> <li>Follow emergency procedures for evacuations, medical emergencies, and natural disasters.</li> <li>Safely operate and store tools, equipment, and machines.</li> <li>Complete required safety training and certifications.</li> </ul> Policies and Procedures <ul> <li>Protect the privacy and security of guests and coworkers.</li> <li>Follow company and department policies and procedures.</li> <li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li> <li>Maintain confidentiality of proprietary materials and information.</li> <li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li> <li>Perform other reasonable job duties as requested by Supervisors.</li> </ul> Communication <ul> <li>Speak to guests and co-workers using clear, appropriate and professional language.</li> <li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li> </ul> Working with Others <ul> <li>Support all co-workers and treat them with dignity and respect.</li> <li>Develop and maintain positive and productive working relationships with other employees and departments.</li> <li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li> </ul> Physical Tasks <ul> <li>Read and visually verify information in a variety of formats.</li> <li>Stand, sit, or walk for extended periods.</li> <li>Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and over 50 pounds with assistance.</li> <li>Grasp, turn, and manipulate objects of varying size and weight with dexterity.</li> <li>Move over sloping, uneven, or slippery surfaces.</li> <li>Move up and downstairs and/or service ramps.</li> <li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li> </ul> Qualifications <ul> <li>Minimum 3-5 years of experience in guest relations, restaurant hospitality, or front-of-house management.</li> <li>Strong background in reservations, sales, or event coordination.</li> <li>Excellent communication, leadership, and interpersonal skills.</li> <li>Proficiency in reservation systems and MS Office.</li> <li>Fluent in English; additional languages are a plus.</li> <li>Experience in luxury or high-end restaurant environments preferred.</li> </ul> Other <ul> <li>Performs other related tasks as assigned by management.</li> <li>Complies with Capital Motion policies and procedures.</li> </ul> Additional Information <ul> <li>The work location is Yas Island, Abu Dhabi.</li> <li>Please ensure you are willing and able to work within the Abu Dhabi area before applying.</li> </ul>

GUEST EXPERIENCE LEAD

<div><b>Additional Information</b><br>
<b>Job Number</b>25175834<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>Start Your Journey With Us</b></p>
<p>From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.</p>
<p>Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.</p>
<p>The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.</p><p><br>
</p><p><b>Job Requirement:</b></p>
<p>Handle customer calls inquiries pertaining to Room reservations, with a focus on revenue maximization and quality. To manage the reservation department administrative work flow ensuring guest reservations are recorded according to guest needs and requirements to provide a smooth check-in and stay.</p>
<ul><li>Understand the key principles of Marriott Pricing Strategies and Revenue Management</li>
<li>Retail, Special Corporate, Leisure, Group, Other o Rate Restrictions, hurdles and availabilities</li>
<li>Understand the key principles of Marriott Sales Programs</li>
<li>Marriott Bonvoy Loyalty Program, Global Preference, Business, Wholesale Program and others</li>
<li>Maximize rooms revenue through the conversion of telephone calls into sales</li>
<li>Utilize effective upselling techniques</li>
<li>Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel</li>
<li>Be fluent on all hotel products and services.</li>
<li>Handle phone calls, faxes and emails pertaining to rooms reservations.</li>
<li>Handle pre-arrival quality checks</li>
<li>Ensure guest satisfaction and reservation accuracy, by maintaining updated database for all clients files.</li>
<li>Follows up on waitlisted and guaranteed bookings</li>
<li>Be fully conversant with all market segments and rate plans used across all distribution channels</li>
<li>Be flexible in sales technique through offering the right product to the right customer at the right time</li>
<li>Update daily pace report, competitor figures, occupancy change reports and send it to sales team.</li>
<li>Handle customer inquiries and complaints relating to Rooms Reservations.</li>
<li>Actively enrol and/or identify Marriott Bonvoy Members to develop brand loyalty</li>
<li>Co-host dinners/special events with the Sales Team and be involved in client entertainment as required</li>
<li>Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies</li>
<li>Support the Reservations Supervisor and/or Revenue Management leader with special projects as required Implementation and Standards</li>
<li>Responsible for effective implementation and compliance with Marriot Reservation Brand Standards</li>
<li>Achieve targeted goals in the LRA Hotel Mystery Shopping calls</li>
<li>Maintain accuracy and cleanliness of the PMS Database</li>
<li>Ensure market segmentation is accurate for each reservation</li></ul><br>
<p></p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: 2 years related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p><p></p><p><br>
</p><p></p><p>#LI-MA1</p><br>
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</div><p></p><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Reservations Agent

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