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assistant spa manager

Shangri-La Group

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 The Assistant Spa Manager supports the Spa Manager in overseeing the daily operations of the spa, ensuring the highest standards of guest service, cleanliness, and wellness offerings. This role involves supervising the spa team, managing bookings and inventories, and enhancing the overall guest experience through quality control, staff training, and operational excellence.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist in managing daily spa operations including scheduling, treatment coordination, and front desk supervision.
 </li>
 <li>
 Monitor guest satisfaction by maintaining service excellence and handling guest concerns or complaints professionally.
 </li>
 <li>
 Ensure all therapists and spa staff deliver treatments according to brand standards and protocols.
 </li>
 <li>
 Support staff development through training, mentoring, and performance reviews.
 </li>
 <li>
 Assist with recruitment, onboarding, and scheduling of therapists and spa receptionists.
 </li>
 <li>
 Coordinate with suppliers and manage inventory of spa products, linens, and equipment.
 </li>
 <li>
 Maintain hygiene and safety standards in all spa areas in compliance with health regulations and brand guidelines.
 </li>
 <li>
 Assist in developing promotional strategies and packages in collaboration with marketing and sales teams.
 </li>
 <li>
 Ensure accurate billing, record-keeping, and revenue tracking.
 </li>
 <li>
 Monitor daily bookings and optimize scheduling to maximize therapist productivity and guest satisfaction.
 </li>
 <li>
 Support sustainability goals (e.g., eco-friendly products, reducing water and energy use).
 </li>
 <li>
 Attend departmental meetings and contribute ideas for continuous improvement.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: +EjAfIsZ6EUgnptuD11OZEdDmHVojdvLc1Wa029MpDj7V5aQ8aWCxd7Q8wFrSakoXywmzNyC4h4Sp0wKZQ6D7gk1YAIr0IM9PJNmbnLgepzGa80Z1ziwOAXqHweuNnxyFglH82Aw+EQNrIjvluI0twuGReHvSHrX4JItmedd+OeFUFrOjZlPVAowWgwqWjBM1TfXMSyKKO+027tlF3CG/pzFRyIqI5PHcYTdoiPwP+0bsSOI</div>

Assistant Spa Manager

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Therapist
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 Spa Therapist is responsible for, but not limited to performing as trained all spa treatments to guests in a professional and pleasant manner.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
 </li>
 <li>
 MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
 </li>
 <li>
 It is part of your role and your responsibility to fully support all learning and development activities.
 </li>
 <li>
 Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
 </li>
 <li>
 You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
 </li>
 <li>
 Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
 </li>
 <li>
 Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
 </li>
 <li>
 Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
 </li>
 <li>
 Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
 Act as a hotel ambassador at all times.
 </li>
 <li>
 To carry out any additional duties requested by management, related to hotel operational activities.
 </li>
 <li>
 Follow all Standards Operating Procedures (SOPs) as taught by Spa Treatments Manager.
 </li>
 <li>
 Keep work area clean, neat and hygienic at all times.
 </li>
 <li>
 Ensure that a high standard of service is maintained throughout the Spa.
 </li>
 <li>
 Assist in the operations of all spa &amp; wellness department as required:
 </li>
 <li>
 Spa Treatment Rooms
 </li>
 <li>
 Spa Reception
 </li>
 <li>
 Spa Retail
 </li>
 <li>
 Spa Pantry
 </li>
 <li>
 Consultation Lounge
 </li>
 <li>
 Spa Thermal &amp; Changing Facilities
 </li>
 <li>
 Tea Lounges
 </li>
 <li>
 Maintain cleanliness and attention to detail in spa treatment rooms throughout your shift.
 </li>
 <li>
 Will be expected to assist and perform various demonstrations and events.
 </li>
 <li>
 Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Treatments Manager.
 </li>
 <li>
 Perform all treatments to the highest standards on guests whilst maintaining the guest&rsquo;s comfort at all times.
 </li>
 <li>
 Be on time for appointments and thoroughly review appointments before and after completing each treatment.
 </li>
 <li>
 Have the ability to courteously interact and answer all spa and hotel related questions with guests.
 </li>
 <li>
 Attend daily and monthly meetings when necessary.
 </li>
 <li>
 Be on time to attend training that has been scheduled by Spa Treatments Manager.
 </li>
 <li>
 Perform all assigned spa therapist tasks.
 </li>
 <li>
 Report any dysfunctional equipment to Spa Concierge or Spa Treatments Manager.
 </li>
 <li>
 Maintain inventory of supplies for the operations of the treatment rooms.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: dIVwFf3xFYkem/PCG8UzlOThKRwjEuxYijA6Kttrjdv9WXOhReCQ4A6w/bJ3sXrljh79cjkEw5pWM94A8qf1ZPMWtg7MlYO97dOX4JDNERalKt5oh0uTgkdKrJVdNdRwGBSyMB4cM6pS5+Bnk/B8KUHi456Y2uow6zj3MrMdrI44uPwL+45IcV6HO/tZFjnWpOmvAgC/gSMnZSstEXxMuVRNDDdzTYds3tmkVBOnmTZf6tIvYJ3tD3ftwg==</div>

Spa Therapist

VOCO

<div>We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.
The Spa Supervisor (Asian) is responsible for supporting the Spa Manager in overseeing the daily operations of the spa and ensuring exceptional service delivery inspired by traditional Asian wellness philosophies. This role involves supervising therapists and front-desk staff, ensuring treatment quality, maintaining service standards, and delivering a culturally sensitive guest experience, particularly for guests seeking or familiar with Asian spa treatments.
YOUR DAY-TO-DAY:<ul><li>
Assist the Spa Manager in the day-to-day operations of the spa, ensuring smooth service delivery and guest satisfaction.</li><li>
Supervise and support spa therapists and receptionists during shifts to maintain five-star service standards.</li><li>
Ensure treatments, especially Asian wellness therapies (e.g., Thai, Balinese, Shiatsu, Ayurvedic), are performed with quality, consistency, and cultural authenticity.</li><li>
Monitor appointment scheduling, therapist rotations, and guest flow to optimize efficiency.</li><li>
Provide guidance and hands-on support during busy periods or high-profile guest appointments.</li><li>
Ensure cleanliness, organization, and hygiene of treatment rooms, reception, and common areas.</li><li>
Handle guest feedback, requests, or complaints promptly and professionally.</li><li>
Train new staff and provide ongoing performance feedback and coaching.</li><li>
Assist in managing spa inventory, ordering supplies, and maintaining equipment.</li><li>
Collaborate with the spa manager on promotions, package offerings, and cultural wellness events.</li></ul>
WHAT WE NEED FROM YOU:<ul><li>
Diploma or certification in Spa, Wellness, Hospitality, or a related field.</li><li>
Minimum 2&ndash;3 years of experience in a luxury spa environment, with at least 1 year in a supervisory role.</li><li>
Familiarity with Asian spa therapies and traditions (Thai massage, reflexology, Ayurveda, etc.) is required.</li><li>
Fluency in English is required.</li><li>
Good knowledge of hygiene, safety, and spa service protocols.</li><li>
Proficient in spa booking systems and basic administration.</li></ul>
WHAT YOU CAN EXPECT FROM US:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div> <div id='job-id'>Job Id: XLdvYPaJwMURQplE3hRniff0/crdye6c/13hkxrNibESzJR3kQkeFil/5OX2bxqTwLlJjO9ZA305rAkH1BVAjr7bF743Ezj6Mjypb/k3a7ZavZnsD0/bgIEarGhnQIjUCbMJ0ntBD3nI/jVBeA==</div>

SPA Supervisor (Asian)

<div>
 
 Front Office Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
 </li>
 <li>
 Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
 </li>
 <li>
 Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
 </li>
 <li>
 Assure the back and front of house areas of the Reception are clean and tidy at all times.
 </li>
 <li>
 Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
 </li>
 <li>
 Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
 </li>
 <li>
 Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
 </li>
 <li>
 Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
 </li>
 <li>
 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
 </li>
 <li>
 To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
 </li>
 <li>
 To perform and check all duties related to shift opening and closing check list.
 </li>
 <li>
 Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
 </li>
 <li>
 Greet and escort guests promptly to their rooms.
 </li>
 <li>
 Handle guests&rsquo; complaints
 </li>
 <li>
 Help the Bell team when needed
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
 </li>
 <li>
 Ensure team product knowledge is maintained, updated and regularly tested.
 </li>
 <li>
 Attend and conduct meetings during absence or unavailability of management team.
 </li>
 <li>
 Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Communicate clearly with the Night Auditor and Accounting.
 </li>
 <li>
 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: JWZxyiucWjyTaQc4ZVYqBtXFXdGk5JWbdWnbW+hvTHNcebJGjgbUqBa1yR9vmJXGD1zcxGZjk/aXsgZmI8DtddrR1b10sy0vs7ierW+RvbnwSsgDHDkt0idMN6ACkJqPXyeCbtSvAv5ZD4AQynQ1nJg4xubZOViFpGDzUbKfJLO36zKOhbuH3GYYZKgqDFu+N2s4QtOfvXi4BRxk5Zl5xGCRhb4ZZF61Ph4QklB+dA==</div>

Front Office Supervisor - Omani National

<div>
 
 Purchasing Clerk
 
 
 
 
 Mandarin Oriental Muscat
 
 is looking for a
 
 Purchasing Clerk
 
 to join our
 
 Purchasing
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintaining a good relationship with all departments and suppliers.
 </li>
 <li>
 Working closely with all departments to fulfill their needs as requested by them, liaise with them on routine basis to provide the items of the highest quality while constantly searching for the lowest price.
 </li>
 <li>
 Work with stores and receiving, helping each other when needed.
 </li>
 <li>
 To assist the Assistant Purchasing Manager and Purchasing Manager with day-to-day purchasing functions.
 </li>
 <li>
 Ensure that all purchase order requests are properly completed and approved before the items are purchased (issuance of purchase order).
 </li>
 <li>
 Negotiate food and beverage prices, place required daily food orders and ensure prompt delivery.
 </li>
 <li>
 Place regular liquor, beer, wine and soft drink orders as required.
 </li>
 <li>
 Assist in general store, spa, engineering related, and NIP purchase requests as needed.
 </li>
 <li>
 Obtain the necessary authorization from the Director of Finance and General Manager prior to processing the orders.
 </li>
 <li>
 Obtain competitive price quotations and confirm purchase availability.
 </li>
 <li>
 Assist Accounts Payable in researching any discrepancies on invoices.
 </li>
 <li>
 To obtain and update the item prices in MBT.
 </li>
 <li>
 Assist in obtaining the quotations for all non-food and engineering items as needed.
 </li>
 <li>
 Process and file all purchase orders and keep proper records for future audit.
 </li>
 <li>
 Maintain credit applications and vendor information, always update in system.
 </li>
 <li>
 Maintain HACCP standards at all levels &ndash; from product sourcing to storage etc.
 </li>
 <li>
 To perform any other duties that may be assigned from time to time by management.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>
 <div id='job-id'>Job Id: 0ujpdZYtnDC7cLNWvc2fB8fLlJnfVZ8FxXFdv63BjyTmjA+epDyBjagaqP5ljJAbfH2zOGDrK7+4eBLMig0GK/U07Cm/wUVJAc8oOGypIxyNv7dKRUKN3YeZSvNyRZ+9QorQnk0+/alsnfHeJK1yYzXKEJFjYkyQEDNgP5OIkbxlArFrKaiTkVWU3MCMuzw1hDMXYNjofuE4WPfZZej3yW42Rt2ojPEv</div>

Purchasing Clerk - Omani National

<div>We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

We are seeking a skilled and customer-focused Spa Therapist to join our wellness team. As a Spa Therapist, you will be responsible for delivering a wide range of spa treatments and therapies to guests, ensuring an exceptional and relaxing experience. You will play a key role in promoting well-being, maintaining a serene environment, and upholding the highest standards of service and hygiene.

YOUR DAY-TO-DAY:
<ul>
<li>Provide professional spa treatments including massages, facials, body scrubs, wraps, and other therapies as per spa protocols and guest preferences.</li>
<li>Conduct consultations with guests to understand their needs and recommend appropriate treatments.</li>
<li>Maintain cleanliness and hygiene standards in all treatment rooms and common areas.</li>
<li>Prepare and restock treatment rooms with necessary supplies, linens, and equipment.</li>
<li>Ensure proper use and maintenance of spa equipment and products.</li>
<li>Promote and sell spa services, products, and packages to enhance guest experience and achieve sales targets.</li>
<li>Maintain client records and treatment history with confidentiality.</li>
<li>Uphold health, safety, and hygiene regulations at all times.</li>
<li>Stay updated with current trends and techniques in spa and wellness services.</li>
<li>Work collaboratively with other team members to ensure a smooth and positive spa experience for all guests.</li>
<li>Report any guest feedback, incidents, or equipment issues to the Spa Manager promptly.</li>
</ul>
WHAT WE NEED FROM YOU:
<ul>
<li>Certification or diploma in Massage Therapy, Beauty Therapy, or a related field from a recognized institution.</li>
<li>Minimum 1&ndash;2 years of experience as a Spa Therapist in a hotel, resort, or wellness center.</li>
<li>Knowledge of a wide range of treatments, techniques, and spa products.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Professional appearance and excellent customer service skills.</li>
<li>Ability to maintain confidentiality and remain calm under pressure.</li>
<li>Fluent in English; additional languages are an advantage.</li>
<li>Flexible with working hours, including weekends and holidays.</li>
</ul>
WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you&rsquo;ll become part of our ever-growing global family.
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div> <div id='job-id'>Job Id: ePJBa+sETuIQbLaVwaPb0Z5MbIo5Dk33JGEAfhKIDLGDGRAnIlc3nr3sNo7feyamOtLIGJVbOjcGUsKdm5iM1sFaCg8RlNqIH1NmL9X1h6jGhWrbV67To3s2K6Kut6KIfnaqUgYn</div>

SPA Therapist

Hotel Indigo

<div>About Us
A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo &reg;, we do more than satisfy our guest&rsquo;s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Every day brings new discoveries, fresh ideas, and unexpected journeys.
So, just like our hotels, no two colleagues are the same. So, we&rsquo;re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighbourhood story to life? At Hotel Indigo&reg; hotels, we&rsquo;re excited to meet spirited characters who can delight the most curious guests.
Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliff side pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.
Your day to day:
People
<ul><li>Greet and welcome guests with a friendly and professional demeanour, creating a positive first impression.</li><li>
Provide exceptional customer service to guests by answering inquiries, scheduling appointments, and addressing their needs and concerns.</li><li>
Foster a warm and welcoming atmosphere for guests and colleagues, ensuring a comfortable and enjoyable experience for all.</li></ul>
Financial
<ul><li>Process payment transactions accurately and efficiently, utilizing the spa's POS system.</li><li>
Assist in managing cash handling procedures and maintaining proper records.</li><li>
Promote retail products and services to guests, contributing to retail sales goals.</li></ul>
Guest Experience<ul><li>
Effectively communicate information about spa treatments, services, and retail products, helping guests make informed decisions.</li><li>
Provide support and guidance to guests, anticipating and exceeding their expectations throughout their spa visit.</li><li>
Coordinate with other spa team members to ensure smooth operations and seamless guest experiences.</li></ul>
Responsible Business<ul><li>
Adhere to ethical and sustainable business practices, promoting responsible retailing and eco-friendly initiatives.</li><li>
Maintain cleanliness and organization of reception and retail areas, presenting a professional and inviting environment.</li><li>
Ensure compliance with all health, safety, and security protocols.</li><li>
Ensure all security incidents, accidents, and near misses are always reported and brought to the attention of the Manager.</li></ul>
What do we need from you?<ul><li>
Strong interpersonal and communication skills, with a genuine passion for providing exceptional customer service.</li><li>
Proficient in using computer systems, with the ability to handle financial transactions accurately.</li><li>
Customer service or front desk experience in a spa or hospitality setting is desirable.</li><li>
Awareness of responsible business practices and commitment to promoting sustainability within the spa and retail environment.</li><li>
3+ years total experience in a related field in a luxury hotel or a well-established hotel brand.</li><li>
Skill in spa massage therapy is additional.</li></ul>
How do I deliver this?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It&rsquo;s what connects every colleague in all IHG&reg; hotels.
Each IHG&reg; hotel brand delivers True Hospitality in its way, and at the heart of it all are specific, core service skills.<ul><li>
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
</li><li>True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.</li><li>
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.</li><li>
True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner.</li></ul>
There&rsquo;s so much more to the job than we can capture here. It&rsquo;s simply about creating great experiences, doing the right thing, and understanding people.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div> <div id='job-id'>Job Id: F/iLOBePJCQ7wSeEWdxPV1rMLtYMVmARUCxA3cCx96la6OPiTODJ1VYlk02dxNHCX3rX92HE7CJYTyktkRnZzqHGCigWqTV59fiq1rSlgEYx72euPJBIc/1orSLvLb3iBT729kA6OsPs</div>

Spa Receptionist

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