assistant spa manager

Inspire Management Training Center

The Assistant Spa Manager supports the Spa Manager in overseeing the daily operations of a luxury hotel spa, ensuring exceptional guest experiences and maintaining the highest standards of service, cleanliness, and wellness. This role assists in supervising spa staff, coordinating treatments, and supporting revenue growth through effective service delivery and retail promotion.Key Responsibilities<ul><li>Assist in managing daily spa operations including reception, treatment rooms, and wellness facilities.</li><li>Ensure all spa services are delivered in line with luxury hospitality standards and brand guidelines.</li><li>Supervise spa therapists and spa attendants, ensuring professional service and grooming standards.</li><li>Handle guest inquiries, feedback, and special requests to ensure a personalized spa experience.</li><li>Support scheduling, treatment coordination, and optimal use of treatment rooms.</li><li>Promote spa treatments, wellness programs, and retail products to support revenue targets.</li><li>Ensure compliance with hygiene, safety, and sanitation standards.</li><li>Assist in inventory control, reporting, and general spa administration.</li></ul>Qualifications<ul><li>Diploma or degree in Hospitality, Spa Management, or a related field.</li><li>3&ndash;5 years of spa experience, preferably within a luxury hotel or resort spa.</li><li>Strong guest service, leadership, and organizational skills.</li><li>Knowledge of spa operations, treatments, and wellness services.</li></ul>Job Type: Full-timeEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Assistant Spa Manager in a Luxury Hotel: 4 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>

Assistant Spa Manager (Luxury Hospitality)

Lodging Dynamics

<div><h2 class="jobSectionHeader">JOB SUMMARY</h2>
Under general direction, the Spa Assistant Manager oversees the daily operations of the Spa, ensuring seamless service delivery, effective team management, and high levels of client satisfaction. This role involves enhancing the guest experience through exceptional service delivery, innovative programming, and effective team leadership. The Spa Assistant Manager works closely with the Spa Director to achieve operational goals and drive profitability, while ensuring a clean, welcoming environment for both clients and team.<h2 class="jobSectionHeader">
ESSENTIAL JOB FUNCTIONS</h2><ul><li>
Oversees daily operations of the Spa, ensuring highest standards of service, cleanliness, and safety are maintained.</li><li>
Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.</li><li>
Addresses guest inquiries and feedback promptly and professionally to maintain a proactive approach to resolve issues and enhance guest loyalty.</li><li>
Creates a supportive and nurturing environment that consistently delivers a Spa experience that exceeds guest expectations. Reviews comment cards, guest satisfaction results, and implements strategies to enhance the overall experience.</li><li>
Empowers team members to provide excellent customer service. Celebrates successes and publicly recognizes the contributions of team members.</li><li>
Establishes and maintains open, collaborative relationships with team members and ensures team members do the same within the team.</li><li>
Solicits team member feedback, utilizes an &quot;open door&quot; policy and reviewing team member satisfaction results to identify and address team member challenges or concerns.</li><li>
Manages daily Spa operations, ensuring smooth transitions between appointments and efficient use of space.</li><li>
Monitors and maintains cleanliness of Spa and Spa related areas. Ensures compliance with health and safety regulations, Spa policies, and industry standards; regularly reviews policies, procedures, and protocols.</li><li>
Manages operation inventories and purchasing control by reviewing operating statements, budget worksheets, and payroll progress reports, to achieve or exceed budgeted goals.</li><li>
Monitors inventory levels of Spa products and supplies, places orders as needed.</li><li>
Implements cost-saving measures when necessary.</li><li>
Oversees retail product research, product selection and purchasing, and product display.</li><li>
Analyzes sales data to identify trends, opportunities for improvement and recommends new products and product enhancements to remain competitive in the market.</li><li>
Interviews and identifies candidates with the skills and competencies needed to support operational business needs.</li><li>
Trains a diverse team of Spa professionals; conducts regular performance evaluations, provides feedback, and addresses team member concerns to foster a positive work environment.</li><li>
Monitors team productivity and identify areas for improvement.</li><li>
Supervises assigned Spa team members (Therapists, Estheticians, Coordinators, and/or Prep Attendants) to ensure consistent high-quality service delivery.</li><li>
Creates and manages team schedules to optimize coverage and meet client demand.</li><li>
Works closely with other departments, such as Front Office and Food and Beverage, to create integrated guest experiences.</li><li>
Manages Spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events to maximize revenue opportunities.</li><li>
Attendance is a key component of this position.</li><li>
Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.</li><li>
Maintains open and effective communication with team members and management.</li><li>
Attends and participates in team meetings.</li><li>
Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.</li><li>
Completes all required Company training/compliance courses as assigned.</li><li>
Adheres to Company standards and maintains compliance with all policies and procedures.</li><li>
Performs other related duties and responsibilities as assigned.</li></ul><h2 class="jobSectionHeader">
EDUCATION</h2><ul><li>
Technical/Trade school certification or equivalent in related field.</li></ul><h2 class="jobSectionHeader">
EXPERIENCE</h2><ul><li>
A minimum two (2) years of experience in related field required.</li><li>
A minimum two (2) years of supervisory experience in related field required.</li></ul><h2 class="jobSectionHeader">
SUPERVISORY RESPONSIBILITIES</h2>
Oversees and coordinates the department's activities, with a focus on supervisory and organizational goals. While a portion of the time may involve performing tasks similar to those of direct reports, the primary responsibilities are related to management and coordination. Analyzes and resolves issues, establishes work methods, ensures regulatory compliance, and maintains productivity. Uses judgment within established procedures and policies to make appropriate decisions and take necessary actions.
Specific supervisory duties include, but are not limited to the following:<ul><li>
Determines and creates policies, procedures, and manuals for direct reports.</li><li>
Establishes objectives and goals for the team.</li><li>
Assigns, monitors, and reviews work; evaluates direct report's performance.</li><li>
Recruits and interviews.</li><li>
Orientates and trains.</li><li>
Issues corrective action and makes recommendations for termination.</li><li>
Investigates and resolves concerns and complaints.</li><li>
Creates department work schedules.</li><li>
Approves time records and time off requests.</li><li>
Proactively assesses risk to establish systems and procedures to protect organizational assets.</li><li>
Ensures compliance with safety regulations.</li><li>
Develops and oversees the department's budget.</li><li>
Ensures accurate and efficient management of inventory.</li></ul><h2 class="jobSectionHeader">
LICENSES &amp; CERTIFICATIONS</h2><ul><li>
Must hold a current, state-specific certification and/or license in the relevant discipline (Massage Therapy, Esthetics, or Nail Therapy).</li></ul><h2 class="jobSectionHeader">
SKILLS &amp; ABILITIES</h2>
This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.<ul><li>
Proficient in time management; the ability to effectively organize and manage multiple priorities.</li><li>
Recognizes an emergency situation and takes appropriate action.</li><li>
Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.</li><li>
Skilled in building and motivating a team, fostering a collaborative environment and inspiring high performance.</li><li>
Analytical and problem-solving skills.</li><li>
Strong focus on accuracy and precision.</li><li>
Ability to work scheduled shifts, follow all timekeeping policies, and comply with federal, state, and local labor regulations, including those related to meal and rest breaks</li><li>
Performs well with frequent interruptions and/or distractions.</li><li>
Understands how to develop and implement business strategies.</li><li>
Ability to interpret and create policies, procedures, and manuals.</li><li>
Able to communicate appropriately and effectively with all levels of management and external stakeholders.</li><li>
Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external).</li><li>
Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external).</li><li>
Exceptional interpersonal skills to include coaching, counseling, and mentoring.</li><li>
Able to identify and seize revenue-generating opportunities while effectively managing costs and resources.</li><li>
Knowledge of key industry trends, best practices, regulations, and the current industry landscape.</li><li>
Able to engage diplomatically and effectively with third party operators and owners, empathizing, and reacting appropriately to partner feedback and helping resolve issues where necessary.</li><li>
Basic math skills.</li><li>
Proficient in Google Docs/Microsoft Word.</li><li>
Proficient in Google Sheets/Microsoft Excel.</li><li>
Basic knowledge of Google Slides/Microsoft PowerPoint.</li><li>
Proficient in Gmail/Microsoft Outlook.</li><li>
Proficient in M3.</li><li>
Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.</li><li>
Able to maintain a positive and professional working environment.</li><li>
Fosters a culture of excellence.</li><li>
Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.</li></ul><h2 class="jobSectionHeader">
TRAVEL REQUIREMENTS</h2><ul><li>
No travel required.</li></ul><h2 class="jobSectionHeader">
PHYSICAL DEMANDS</h2><ul><li>
Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Specifically, when the amount of balancing exceeds that needed for ordinary motion and maintenance of body equilibrium.</li><li>
Stooping: Bending body downward and forward by bending spine at the waist. Specifically, if it is to a considerable degree and requires full motion of the lower extremities and back muscles.</li><li>
Kneeling: Bending legs at knee to come to a rest on knee or knees.</li><li>
Crouching: Bending the body downward and forward by bending leg and spine.</li><li>
Reaching: Extending hand(s) and arm(s) in any direction.</li><li>
Standing: Particularly for sustained periods of time.</li><li>
Walking: Moving about on foot to accomplish tasks. Specifically, for long distances or moving from one work site to another often.</li><li>
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward.</li><li>
Pulling: Using upper extremities to exert force in order to draw, haul, or tug objects in a sustained motion.</li><li>
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Specifically, if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.</li><li>
Grasping: Applying pressure to an object with the fingers and palm.</li><li>
Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.</li><li>
Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.</li><li>
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound.</li><li>
Hands to Fingers: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.</li><li>
Repetitive Motion: Substantial movements (motions) of the wrists, hands, and/or fingers.</li><li>
Close Vision: Clear vision at 20 inches or less. Required to perform an activity such as preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual inspections.</li><li>
Distance Vision: Clear vision at 20 feet or more. Required to perform an activity where the seeing job is arm's reach or beyond.</li><li>
Peripheral Vision: Ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point.</li><li>
Depth Perception: Ability to judge distances and spatial relationships (three-dimensional).</li><li>
Focus Ability: Ability to adjust the eye to bring an object into sharp focus.</li><li>
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.</li></ul><h2 class="jobSectionHeader">
DISCLAIMER</h2>
This job description provides a general overview of the work performed, including the typical responsibilities and level of duties associated with this position. It should not be construed as an exhaustive list of tasks or obligations for any individual team member. This description does not alter the employment relationship between the Company and its team members.
The Essential Job Functions, Physical Requirements, and Work Environment characteristics outlined are intended to reflect the requirements needed to perform the essential functions of this role effectively. Management retains the authority to modify, adjust, or revoke job duties and responsibilities as needed, and to make reasonable accommodations to enable qualified team members to fulfill the essential functions of their roles.
The Company is an Equal Employment Opportunity (EEO) employer and is committed to providing a work environment free from discrimination and harassment. All employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status/characteristic in accordance with applicable federal, state, and local laws.</div>

The Wilde Resort and Spa - Spa Assistant Manager (Massage, Esthetics, or Nails)

Equinox

<div>Company Description 
OUR STORY:
Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.
OUR CODE:
We are passionate about high performance living and we practice what we preach &ndash; investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don&rsquo;t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what&rsquo;s new, what&rsquo;s now, what&rsquo;s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren&rsquo;t just a company; we&rsquo;re a community vested in each other&rsquo;s success. We value humility and a team approach at every level of the company.
If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you. 
Job Description 
Equinox seeks a Spa Manager for its state-of-the-art locations in New York City!
The Spa Manager is a results oriented leader- energetic, creative, and enthusiastic. The Spa Manager makes a direct impact on a growing and dynamic organization.
The Spa Manager directs the staff at one of our Flagship locations to the highest level of customer service, total customer experience, and operational excellence.
Our philosophy embraces a well-rounded approach to results, where Spa constitutes an essential element of recovery. Our team is a collaboration of acclaimed holistic health professionals, influential specialists, and outstanding spa therapists that are selected from across the globe to create exclusive treatments to revive from the inside out. Our expert therapists provide signature massages to ensure members feel completely rejuvenated for future training. If it&rsquo;s relaxation you&rsquo;re after, our signature facials replenish the skin leaving a healthy glow.
RESPONSIBILITIES:<ul><li>
Hiring &amp; Training of Spa Desk Staff</li><li>
Scheduling Desk Staff</li><li>
Coaching of staff</li><li>
Service revenue goals</li><li>
Retail revenue goals</li><li>
Event planning</li><li>
Direct client outreach</li><li>
Direct client in-reach</li><li>
Product inventory</li></ul> 

Qualifications 
<ul><li>
Customer Service experience</li><li>
Management experience and/or experience in Spa/Salon/Retail</li><li>
1-2 years Spa Experience</li><li>
Massage Therapy and/or Esthetics licensure and/or experience is a bonus</li></ul>
Pay Transparency: $66,300 and ability to earn bonus 
Additional Information 
AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:<ul><li>
We offer competitive salary, benefits, and industry leading commission opportunities for club employees</li><li>
Complimentary Club membership</li><li>
Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop</li></ul>
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/
All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.</div>

Spa Manager, New York City

Spa Staff.com

<div>
 You must be permitted to work in this country.
 
 
 Minimum experience required: over 2 years.
 
 
 Salary: 10000
 
 
 Location: Abu Dhabi, AE
 
 
 Start date: Immediately
 
 
 
 Details
 
 
 
 Job description Female Spa Manager Manage the day to day operations of the Spa and Fitness inclu...
 
 
 
 Job Description
 
 
 
 Female Spa Manager
 
 
 Manage the day to day operations of the Spa and Fitness including ensuring the highest standards are adhered to and that guest experience exceeds expectations
 
 
 
 Responsibilities
 
 
 
 Maintain complete knowledge of and comply with Abu Dhabi departmental policies, service procedures and standards.
 
 
 Be aware of all products/services that are offered at Spa,
 
 
 Demonstrate a high level of product knowledge and job skills, showing enthusiasm to always increase this knowledge and that of your staff.
 
 
 Project and maintain acceptable payroll commitment.
 
 
 Use financial plans for spotting trends, measuring productivity and monitoring progress.
 
 
 Prepare and interprets all financial reports and annual budgets for all departments within the spa, and provide expertise on revenue and expenditure; reviews and analyses the monthly to ensure budgets and opportunities are exceed and costs are controlled.
 
 
 Develops and contributes to the strategic planning of the department, work with Sales and Marketing to promote and sell customized spa programs to difference market group needs; create and lead the implementation of a yearly marketing plan.
 
 
 Submit monthly report requirements, including business reports and treatment audits.
 
 
 Recruits, supervises and trains Spa associates.
 
 
 Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniques
 
 
 Control ongoing service and product margin analysis to ensure profitability.
 
 
 Implement opportunities for managing operational costs and boosting the bottom line
 
 
 Develop procedures for accurate inventory control and monitoring.
 
 
 Implement full spa product and service purchasing standards and ensure compliance.
 
 
 Administer staff and client scheduling for maximum revenue generation and profitability.
 
 
 Develop Spa marketing strategy and ensure a consistent image is being portrayed.
 
 
 Be proactive in developing publicity opportunities and effectively dealing with media.
 
 
 Develop and maintain gracious and efficient front desk procedures.
 
 
 
 Qualifications
 
 
 
 Experience: Minimum 3 years&rsquo; relevant experience leading the Spa department, in international 5-star hotel is preferred
 
 
 General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
 
 
 Technical Skills: Knowledge of Spa Operation management and Spa products; ability to satisfactorily communicate in English with guests, management and co-workers to their understanding; ability to provide legible communication; ability to manage payroll; ability to keep control of the budget; ability to train and develop the Spa departments; ability to motivate the staff and developing incentive programs to improve their productivity.
 
 
 Language: Required to speak Russian &amp; English,
 
 
 Job Type: Full-time
 
 
 Salary: From AED10,000.00 per month Plus Monthly Commission from the revenue will; be discuses about it during the interview
 
 
 
 Experience
 
 
 
 2 year (Preferred)
 
 
 Job Type: Full-time
 
 
 Salary: From AED10,000.00 per month
 
 
 
 Ability To Commute/relocate
 
 
 
 Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)
 
 
 
 Language
 
 
 
 Russian (Preferred)
 
 
 
 English (Preferred)
 
 
 
 Job Type: Full-time
 
 
 Salary: From AED10,000.00 per month
</div>

Full Time Spa Manager for a 5 Star Hotel Spa in UAE - United Arab Emirates .

Mövenpick

<div>Company Description 
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience. 
 
 
Job Description 
We are seeking an experienced and visionary Spa Manager to lead our spa operations in 6th of October City, Egypt. In this pivotal leadership role, you will oversee all aspects of spa management, from daily operations and team leadership to guest experience excellence and business performance. The ideal candidate will combine strategic thinking with hands-on operational expertise, fostering a culture of innovation, empathy, and exceptional service. You will be instrumental in driving revenue growth, building a high-performing team, and ensuring our spa remains a premier wellness destination.<ul><li>
Lead and oversee all daily spa operations, ensuring consistent adherence to brand standards, service excellence, and operational efficiency across all shifts</li><li>
Develop and implement strategic initiatives to enhance guest experience, increase revenue, and optimize operational performance</li><li>
Recruit, hire, onboard, train, and mentor spa staff, including therapists, attendants, and reception personnel, fostering a collaborative and supportive team environment</li><li>
Conduct regular performance reviews, provide constructive feedback, and implement performance improvement plans while recognizing and rewarding excellence</li><li>
Manage staff scheduling, timekeeping, and coverage adjustments to ensure optimal staffing levels and service delivery</li><li>
Oversee opening and closing procedures, ensuring all operational protocols are executed with precision and consistency</li><li>
Greet guests and cultivate meaningful relationships, ensuring a warm, seamless, and personalized spa experience for all visitors</li><li>
Address guest concerns and complaints with empathy and professionalism, implementing effective service recovery solutions and escalating complex issues as needed</li><li>
Coordinate VIP guest experiences and special requests, working collaboratively with leadership to exceed expectations</li><li>
Monitor and analyze guest feedback, identify service improvement opportunities, and implement actionable enhancements</li><li>
Manage spa inventory, including supplies, retail products, and equipment; coordinate ordering and maintain optimal stock levels</li><li>
Oversee booking systems, revenue tracking, and daily reporting; analyze performance metrics to inform decision-making</li><li>
Develop and manage the spa budget, monitor expenses, and identify cost-saving opportunities without compromising service quality</li><li>
Ensure full compliance with spa licensing requirements, health and safety regulations, and operational procedures</li><li>
Build and maintain strong relationships with vendors, suppliers, and external partners to support operational needs</li><li>
Communicate transparently with senior leadership, providing regular updates on operations, performance, and strategic initiatives</li><li>
Stay current with industry trends, wellness innovations, and best practices; champion continuous improvement and professional development</li><li>
Foster an inclusive, transparent, and motivational workplace culture that empowers team members and celebrates achievements</li></ul> 

Qualifications 
**Required Experience:**<ul><li>
4-6 years of progressive experience in spa, wellness, or luxury hospitality operations management</li><li>
Proven track record of successful team leadership, staff development, and performance management</li><li>
Demonstrated expertise in guest service excellence and service recovery in a high-end environment</li><li>
Proficiency with spa booking systems, POS platforms, and operational management software</li><li>
Strong knowledge of spa treatments, wellness offerings, and industry best practices</li><li>
Experience managing budgets, controlling expenses, and driving revenue optimization</li><li>
Proven ability to develop and implement operational strategies and business initiatives</li></ul>
**Required Skills:**<ul><li>
Polished, professional, and engaging guest-facing presence</li><li>
Exceptional multitasking and organizational abilities with strong attention to detail</li><li>
Collaborative and inclusive leadership style with the ability to motivate and inspire teams</li><li>
Calm, solutions-focused approach to problem-solving and conflict resolution under pressure</li><li>
Strong analytical and decision-making capabilities</li><li>
Excellent written and verbal communication skills</li><li>
Financial acumen and budget management proficiency</li><li>
Strategic thinking and visionary approach to business development</li></ul>
**Preferred Qualifications:**<ul><li>
Certification in spa management, hospitality management, or wellness industry credentials</li><li>
Experience in a luxury or high-end spa environment</li><li>
Knowledge of health, safety, and spa licensing regulations</li><li>
Background in marketing and revenue management</li><li>
Experience with staff recruitment and talent acquisition</li></ul>
**Physical Demands and Work Environment:**<ul><li>
Ability to move safely throughout spa facilities and various work areas</li><li>
Capacity to remain active and mobile throughout work shifts, with periods of desk-based work</li><li>
Ability to lift and move objects up to 25 pounds occasionally</li><li>
Flexibility to work varied shifts, including evenings and weekends as operational needs require</li></ul></div>

Spa Manager

Minor Hotels

<div>
 
 The driving force behind a vibrant network of spas, MSpa International develops and manages unique spa concepts tailored for the Anantara Spa, AVANISPA, Mandara Spa, Aequalis and Balance brands worldwide.
 
 
 
 
 
 
 Job Description
 
 
 
 
 You will assist in the oversight of the daily operations of the spa, and ensure guest expectations are exceeded and satisfaction is maximised.Your duties will include, but are not limited to preparing the team member schedule, handling personnel issues, and ensuring that the working environment is both professional and comfortable for all team members. You will need to exercise creativity in designing special offers, up selling treatments, and retail items in the spa. Additionally you will be required to support team member sin the reception area when needed.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Bachelors degree in any related field
 
 
 &bull; Minimum of 3 years experience in the hospitality industry
 
 
 &bull; Good computer &amp; presentation skills
 
 
 &bull; Advanced English language ability and knowledge of other languages would be an advantage
 
 
 &bull; Excellent customer service and leadership skills
 
 
 
</div>

Spa Supervisor

IZILCosmeticsTrading LLC

Role Overview The Spa Attendant is responsible for ensuring a seamless and luxurious guest experience at Izil Moroccan Beauty Spa. This role requires maintaining cleanliness, assisting therapists, managing inventory, and providing excellent customer service. The Spa Attendant must uphold the highest hygiene and service standards while working in line with the company&rsquo;s values and goals.Key Responsibilities Guest Experience &amp; Customer Service<ul><li>Greet and assist guests upon arrival, confirming their reservations and guiding them through their spa experience.</li><li>Maintain a warm, friendly, and professional demeanor at all times.</li><li>Provide information about spa treatments, services, and packages to guests.</li><li>Address guest inquiries and complaints professionally, ensuring a high level of satisfaction.</li><li>Ensure a professional and thorough follow-up with guests post-treatment.</li></ul>Facility &amp; Hygiene Maintenance <ul><li>Regularly inspect and clean spa areas, including the lobby, treatment rooms, and relaxation areas.</li><li>Ensure that treatment rooms and common areas are impeccably maintained at all times.</li><li>Replenish towels, bathrobes, and linens as needed between treatments.</li><li>Monitor and restock spa supplies, including massage oils, skincare products, and amenities.</li><li>Assist in maintaining proper inventory control and reporting discrepancies.</li><li>Ensure adherence to hygiene and cleanliness standards as per company policies and Dubai Municipality guidelines.</li></ul>Operational &amp; Administrative Support <ul><li>Assist massage therapists and aestheticians with setting up and preparing for sessions.</li><li>Handle administrative tasks such as booking appointments, answering calls, and managing the spa database.</li><li>Process guest payments and assist with product purchases as required.</li><li>Promote and recommend spa products and services to guests.</li><li>Support the spa receptionist and team in ensuring smooth daily operations.</li><li>Be knowledgeable about all spa services, treatments, and operational standards.</li></ul>Team Collaboration &amp; Compliance <ul><li>Work closely with spa therapists, receptionists, and management to provide a cohesive guest experience.</li><li>Attend and actively participate in team meetings and training sessions.</li><li>Adhere to timekeeping and attendance policies.</li><li>Follow emergency and evacuation procedures as outlined by management.</li><li>Maintain a professional appearance, complying with company grooming and uniform standards.</li><li>Always maintain discretion and confidentiality regarding guest information.</li></ul>Performance &amp; Key Result Areas Key Performance Indicators (KPIs) <ul><li>Customer Satisfaction: Based on guest feedback and ratings.</li><li>Cleanliness &amp; Hygiene: Evaluated through routine inspections and audits.</li><li>Punctuality &amp; Reliability: Adherence to work schedules and responsibilities.</li><li>Product Knowledge: Awareness of spa services and ability to recommend suitable treatments.</li></ul>Work Schedule<ul><li>Standard work schedule is 9 hours per day (excluding breaks) with one day off per week.</li><li>Due to the nature of the spa industry, the role requires flexibility in working evenings, weekends, split shifts, and public holidays.</li></ul>Job Type: Full-timePay: From AED2,300.00 per monthApplication Question(s):<ul><li>Are you willing to relocate?</li></ul>Work Location: In person

Spa Attendant Female Dubai Mall

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