assistant spa manager

Mandarin Oriental

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 General:
 </li>
 <li>
 It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
 </li>
 <li>
 MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
 </li>
 <li>
 It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Riyadh Human Resources Strategic Policy.
 </li>
 <li>
 It is part of your role and your responsibility to fully support all learning and development activities.
 </li>
 <li>
 Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
 </li>
 <li>
 You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
 </li>
 <li>
 Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
 </li>
 <li>
 Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
 </li>
 <li>
 Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
 </li>
 <li>
 Mandarin Oriental, Riyadh has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
 Act as a hotel ambassador at all times.
 </li>
 <li>
 To carry out any additional duties requested by management, related to hotel operational activities.
 </li>
 <li>
 Departmental:
 
 
 </li>
 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
 <li>
 Responsible for the daily operations of the Spa &amp; Wellness including guest and colleagues&rsquo; interactions.
 </li>
 <li>
 Plan the rosters of Spa Concierge and attendants strategically based on operation needs.
 </li>
 <li>
 Taking Spa reservations and attending to guest enquiries when necessary.
 </li>
 <li>
 To ensure operational flow, discuss any issues.
 </li>
 <li>
 Dealing with dissatisfied or disgruntled guests
 </li>
 <li>
 Assist in ensuring that mistakes mentioned are corrected and discuss procedures that were performed correctly
 </li>
 <li>
 Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability
 </li>
 <li>
 Special guests, group bookings and VIP&rsquo;s
 </li>
 <li>
 Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa &amp; Wellness.Departmental Meetings
 </li>
 <li>
 Daily briefings with concierge and attendant team
 </li>
 <li>
 Weekly meetings with the Spa Operations Manager
 </li>
 <li>
 Weekly meetings MOD meetings with Spa Director, Spa Operations Manager and Spa Treatment Manager
 </li>
 <li>
 Monthly Concierge and Attendant meetings. This meeting will address policies, procedures, scheduling and any concerns the team members have in regards to the Spa Operation. A written agenda must be prepared and treatment manager will ensure written minutes are distributed to all spa staff and Human Resources following the meeting.
 </li>
 <li>
 Monthly all colleague meeting and during this time it will be necessary to prepare a presentation for the monthly meeting for all spa colleagues
 </li>
 <li>
 Spa closure preparation, including email informing the Hotel, guest room letters and signage
 
 
 </li>
 </ul>
 
 Training
 
 
 
 <ul>
 <li>
 Organize Spa Concierge and Spa Attendant training
 </li>
 <li>
 Assist Concierge &amp; therapists with Spa Soft questions and obstacles
 </li>
 <li>
 Organize Spa Concierge and Spa Attendant Training, including Spasoft, shadow shifts, product &amp; treatment knowledge liaising with Aromatherapy Associates and Hotel Human Resources
 </li>
 <li>
 Update Training attendance report and yearly planner on a monthly basis and send to Human Resources
 </li>
 <li>
 Review SOP&rsquo;s have been taught and continue to ensure that standards are being met
 </li>
 <li>
 Training of spa concierge and spa attendants on how to handle difficult situations and challenging guests
 </li>
 <li>
 MOSST Ambassador &ndash; To complete training and refresher training for Spa Concierge on our Signature treatment and products.
 
 
 </li>
 </ul>
 
 Finance
 
 
 
 <ul>
 <li>
 Ensuring that all spa charging procedures are followed. Initiating accounting procedures. Monitor guest charges and reconciliation
 </li>
 <li>
 Ensure that all discounted marketing charges for treatments and products and e-mails are handled efficiently
 </li>
 <li>
 Reviewing the visual book for the day and the following day to ensure that everything is booked correctly and efficiently for revenue maximization
 </li>
 <li>
 Verify individual concierge have complete and accurate financial report at the end of shift
 </li>
 <li>
 Complete Agency totals every Monday for accounts
 </li>
 <li>
 Send Agency invoices off to Calibre every Monday, informing them of the correct hours and hourly rate
 </li>
 <li>
 Email the Spa&rsquo;s waiting list to the Hotel&rsquo;s General Manager every Monday, informing them of Spa turn away logged for the previous week
 </li>
 <li>
 Track Spa turn away business
 </li>
 <li>
 Redeem expired Gift Certificates on the last day of the month
 </li>
 <li>
 Collate reports for the input of the Spa KPI&rsquo;s including Spa Concierge for treatment and retail revenue
 </li>
 <li>
 Organise treatment and product incentives for Spa Concierge and Attendant team boosting our Signature treatments and retail within the Spa
 </li>
 <li>
 Tracking colleague treatment experiences
 </li>
 <li>
 Customer Focus:
 
 
 </li>
 </ul>
 Dealing with guest enquiries via phone, email and face to face.
 
 
 Ensure that all guest enquiries are taken care of within 12 hours.
 
 
 Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability.
 
 
 In the absence of Director of Spa &amp; Wellness, meet up with VIPs, journalists and invited guests.
 
 
 Organise internal and external mystery shoppers to help increase and stay consistent in terms of quality standards.
 
 
 <ul>
 <li>
 Colleague Relations:
 
 
 </li>
 </ul>
 Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs).
 
 
 Review of all SOP Checklists for all colleagues are in order and training hours are tracked. Update Training Matrix accordingly.
 
 
 Monthly training plans to be sent to Learning &amp; Development Manager.
 
 
 <ul>
 <li>
 Administrative Duties:
 
 
 </li>
 </ul>
 Responsible for end of month spa retail inventory and submit to Director of Spa &amp; Wellness.
 
 
 Assist with Month End Closing reports in the absence of Director of Spa &amp; Wellness.
 
 
 Ensure that product retail display at The Spa and Spa Boutique is fully stocked and well presented at all times.
 
 
 Raise the necessary Purchase Requests for all retail and professional products.
 
 
 To upkeep the Guest Database in SpaSoft. On a bi-monthly basis, to forward the Guest Database List to Marketing Communications department.
 
 
 <ul>
 <li>
 Additional Duties:
 
 
 </li>
 </ul>
 Engineering
 
 
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Ensure all processes are in compliance with the Safe, Sound &amp; Sustainable guidelines.
 
 
 Review HOTSOS work orders report and ensure that follow ups has been done as and when requires.
 
 
 <ul>
 <li>
 Health and Safety:
 
 
 </li>
 </ul>
 Maintain all spa to the Health and Safety Standards.
 
 
 
 SPA
 
 
 
 <ul>
 <li>
 To be fully part of the Spa team
 </li>
 <li>
 To be familiar with all spa treatments/operations of spa for promotion to guests
 </li>
 <li>
 To understand and be able to verbalize the vision of the spa
 
 
 </li>
 </ul>
 
 Sustainable Responsibilities
 
 
 
 <ul>
 <li>
 This role involves implementing eco-friendly practices, educating guests/colleagues on sustainable initiatives, and continuously seeking ways to minimize the hotel's environmental footprint.
 </li>
 <li>
 Knowledge of waste sorting and recycling procedures. Energy Conservation: Water Conservation.
 </li>
 <li>
 Supporting sustainability initiative.
 </li>
 </ul>
</div>

Assistant Spa Manager

Sheraton Grand Hotel, Dubai

<div>
 
 
 POSITION PURPOSE
 
 
 
 
 
 
 Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 <ul>
 <li>
 Oversees the operations of a spa, recreation &amp; pool operations and manages the employees under the department.
 </li>
 <li>
 Ensures all employees have the proper supplies, equipment and uniforms.
 </li>
 <li>
 Comprehends &amp; manages budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
 </li>
 <li>
 Maintains cleanliness of spa and related areas and equipment.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives.
 </li>
 <li>
 Responsible in keeping up to date on industry trends, guest satisfaction, competition and the business climate in Dubai and the region.
 </li>
 <li>
 Ensure the department operational budget is in line and that all costs are strictly controlled.
 </li>
 <li>
 Assists in reviewing and improving as necessary the operational procedures for the entire Spa.
 </li>
 <li>
 Assists in preparing the annual business plan, forecasts and marketing plan.
 </li>
 <li>
 Assists in building an outstanding Spa team by demonstrating personal standards of excellence and demanding the same from all employees.
 </li>
 <li>
 Regularly review policies and procedures relating to the spa and taking action to formulate and propose improvements.
 </li>
 <li>
 Formulate policies and procedures for the spa, recreation and pool operations.
 </li>
 <li>
 Ensure that employees have a complete understanding of and adhere to the spa facilities policies and procedures.
 </li>
 <li>
 Prepare periodic reports for senior management on the activities and usage of the spa.
 </li>
 <li>
 Respond to guest feedback and complains proactively and with care.
 </li>
 <li>
 Assist in the building of an efficient team of employees by striving to maintain standards of excellence.
 </li>
 <li>
 Follow and complies with the local and company regulations and policies regarding occupational health, safety and security; report any maintenance problems, safety hazards, accidents, or injuries; complete health, safety training and certifications in their work area.
 </li>
 </ul>
 
 
 
 
 
 Ensuring and Delivering Exceptional Customer Service
 
 
 <ul>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Handles guest problems and complaints.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 </ul>
 
 
 
 
 
 Conducting Human Resources Activities
 
 
 <ul>
 <li>
 Conducting Human Resources Activities
 </li>
 <li>
 Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures employees understand expectations and parameters
 </li>
 <li>
 Brings issues to the attention of the department manager and Human Resources as necessary.
 </li>
 <li>
 Observes service behaviors of employees and providing feedback to individuals.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 </li>
 <li>
 Participates in an on-going employee recognition program.
 </li>
 <li>
 Reviews comment cards and guest satisfaction results with employees.
 </li>
 <li>
 Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Supervises on-going training initiatives and conducting training when appropriate.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and Hotel standards.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Fully embrace the philosophy of guest and customer service and own the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of internal and external customers;
 </li>
 <li>
 Are detail oriented and hands on;
 </li>
 <li>
 Are a team player with strong interpersonal skills;
 </li>
 <li>
 Have the potential to develop into a leader, motivate and develop self and other associates;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Have knowledge of hotel computer systems and other IT related applications;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 EMPLOYMENT CONDITIONS
 
 
 <ul>
 <li>
 This job may require you to work on holidays and/ or weekends;
 </li>
 <li>
 This job may require you to work a shift other than a day shift, including first, second, and swing or overnight shift;
 </li>
 <li>
 This job often requires extended hours beyond a typical work week;
 </li>
 <li>
 This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
 </li>
 <li>
 Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely;
 </li>
 <li>
 Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.
 </li>
 </ul>
 
 
</div>

Assistant SPA Manager

Marriott International

<div>Additional Information 
Job Number25131026 
Job CategorySpa 
LocationThe St. Regis Cairo, 1189 Nile Corniche Downtown, Cairo, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Assists with supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction. Assists with achieving the operating budget. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 1 year experience in the spa, guest services, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Assisting in Management of Spa Operations and Budgets
<ul><li>Ensures all employees have the proper supplies, equipment and uniforms.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul>
<ul><li>Manages supplies and equipment inventories within budget.</li></ul>
<ul><li>Maintains cleanliness of spa and related areas and equipment.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Brings issues to the attention of the department manager and Human Resources as necessary.</li></ul> 
Ensuring and Delivering Exceptional Customer Service
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</li></ul>
<ul><li>Strives to improve service performance.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

25hours Hotels

<div>Company Description 
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE &amp; JOIN THE 25h TRIBE. 
Job Description 
How does your working day look like &hellip;<ul><li>
Supervise and manage spa staff, including aestheticians, massage therapists, receptionists, and cleaning staff.</li><li>
Create and manage staff schedules to ensure adequate coverage during peak times and efficient operation during slower periods.</li><li>
Provide training for new and existing staff to maintain high service standards and keep them updated on the latest techniques and industry trends.</li><li>
Build and maintain positive relationships with clients, addressing their concerns and ensuring a high level of customer satisfaction.</li><li>
Oversee front desk operations, ensuring a smooth check-in and check-out process, handling reservations, and addressing client inquiries.</li><li>
Monitor and manage spa inventory, including skincare products, oils, and other consumables.</li><li>
Plan and execute marketing strategies and promotional events to attract new clients and retain existing ones.</li><li>
Monitor and drive sales goals, encouraging upselling of services and products.</li><li>
Ensure that all spa equipment is in good working order, coordinating repairs or replacements as necessary.</li><li>
Maintain a clean and organized spa environment, adhering to health and safety standards.</li><li>
Monitor and maintain high standards of service quality, providing feedback and guidance to staff as needed.</li><li>
Ensure the spa complies with all local health and safety regulations.</li><li>
Keep accurate records of spa services, financial transactions, and employee performance.</li><li>
Generate regular reports on spa performance for upper management.</li><li>
Handle customer complaints or staff conflicts in a professional and effective manner.</li><li>
Make informed decisions on matters related to staff, services, and overall spa management.</li><li>
Stay informed about industry trends, new treatments, and technologies, and implement changes to keep the spa competitive.</li></ul> 

Qualifications 
Your personality counts more than your CV &hellip; 
<ul><li>
You have 3-5 years of experience in similar role of Head Spa therapist, knowledge of local market, experience in hospitality.</li><li>
Proficiency in Microsoft Office suite and computer skills.</li><li>
Previous experience in spa therapy would be recommended.</li><li>
Knowledge of driving revenue and ensuring maximum efficiency of the booking channels.</li><li>
Guest Service Excellence</li></ul> 

Additional Information 
What&rsquo;s in it for you &hellip;<ul><li>
Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!</li><li>
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world</li><li>
Benefit from great offers from our numerous cooperation partners</li><li>
Be part of our hilarious staff parties and much more...</li></ul></div>

<div>Additional Information 
Job Number25138915 
Job CategoryGolf, Fitness, &amp; Entertainment 
LocationSheraton Istanbul Levent, Buyukdere Caddesi No 3-4, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34330 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Assists with managing aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Assists with continually striving to improve guest and employee satisfaction and maximizing the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Assisting with Recreation Operations
<ul><li>Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Monitors quality, standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Demonstrates knowledge of job-relevant issues, products, systems, and processes.</li></ul>
<ul><li>Schedules events, programs, and activities, as well as the work of others.</li></ul>
<ul><li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li></ul>
<ul><li>Supports the management of outside vendors including water sports and scuba.</li></ul>
<ul><li>Assists with managing group activities including sand painting, bon fires, and team building events.</li></ul>
<ul><li>Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.</li></ul>
<ul><li>Assists with managing the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).</li></ul>
<ul><li>Assists with managing pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.</li></ul> 
Providing and Ensuring Exceptional Customer Service
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.</li></ul> 
Conducting Human Resources Activities
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Participates in the performance appraisal system process, giving feedback when needed.</li></ul>
<ul><li>Coordinates training activities for employees in department.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

St. Regis Hotels & Resorts

<div>
 
 Additional Information
 
 Assistant Manager - Wellness (Ayurveda Doctor) | The St. Regis Goa Resort
 
 
 
 Job Number
 
 25124309
 
 
 
 Job Category
 
 Spa
 
 
 
 Location
 
 The St. Regis Goa Resort, 438 1 34 Mobor, Goa, India, India, 403731VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Assists with supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction. Assists with achieving the operating budget.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 1 year experience in the spa, guest services, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Assisting in Management of Spa Operations and Budgets
 
 
 
 <ul>
 <li>
 Ensures all employees have the proper supplies, equipment and uniforms.
 </li>
 <li>
 Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
 </li>
 <li>
 Manages supplies and equipment inventories within budget.
 </li>
 <li>
 Maintains cleanliness of spa and related areas and equipment.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
 </li>
 <li>
 Ensures employees understand expectations and parameters.
 </li>
 <li>
 Brings issues to the attention of the department manager and Human Resources as necessary.
 
 
 </li>
 </ul>
 
 Ensuring and Delivering Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Handles guest problems and complaints.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
 </li>
 <li>
 Strives to improve service performance.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Assistant Manager - Wellness (Ayurveda Doctor) | The St. Regis Goa Resort

Hyatt

<div><div>Summary<div>
You will be responsible for the smooth and efficient operation of the Spa in line with Hyatt International&rsquo;s corporate strategies and brand standards, ensuring a balance between guest satisfaction, colleague engagement, and owner expectations. This role requires strong leadership, excellent guest service skills, and a passion for wellness.
As Spa Manager, you will:<ul><li>
Lead, train, and motivate the spa team to deliver personalized and memorable experiences.</li><li>
Oversee daily operations, treatment quality, retail sales, and facility upkeep, ensuring compliance with hygiene and safety standards.</li><li>
Anticipate guest needs, build lasting relationships, and enhance loyalty by creating a sense of connection with the spa.</li><li>
Drive business performance by managing budgets, maximizing revenues, and introducing innovative treatments and wellness concepts.</li><li>
Collaborate with other hotel departments to design integrated guest experiences and support marketing initiatives to position the spa as a destination of choice. 
This role is ideal for a dynamic leader with strong operational and financial skills, a deep understanding of luxury spa and wellness services, and the ability to inspire teams while delivering Hyatt&rsquo;s promise of care.</li></ul></div></div><div>
Qualifications<div>
You will be responsible for the efficient operation of the Spa in line with Hyatt International&rsquo;s corporate strategies and brand standards, ensuring exceptional guest experiences, colleague engagement, and strong financial performance. The role involves leading and motivating the spa team, overseeing daily operations, and creating memorable wellness journeys that build guest loyalty.<ul><li>
University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management.</li><li>
Minimum 2 years&rsquo; experience as Assistant Spa Manager in a luxury hotel or wellness facility.</li><li>
Aesthetic qualification in treatments and training is a strong advantage.</li><li>
Strong leadership, communication, and guest service skills.</li><li>
Anticipate guest needs, build lasting relationships, and enhance loyalty by creating a sense of connection with the spa.</li><li>
Drive business performance by managing budgets, maximizing revenues, and introducing innovative treatments and wellness concepts.</li><li>
Collaborate with other hotel departments to design integrated guest experiences and support marketing initiatives to position the spa as a destination of choice.</li></ul></div></div></div>

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