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assistant learning and development manager

associate cet

Commercial Bank

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Provide excellent customer service by handling all inbound interactions in a professional manner and resolving queries and complaints to the satisfaction of the customers.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Accountabilities
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Contribute to ensure call centre accessibility and SLA by adherence to the shifting and schedule assigned and answer calls timely.
  </li>
  <li>
   Ensure each inbound interaction (calls or non-calls) are handled in an accurate &amp; professional manner as per guidelines and procedures to ensure customer satisfaction and mitigate risk.
  </li>
  <li>
   Handle queries and complaints to ensure quality of resolution within TAT.
  </li>
  <li>
   Perform cross sell, digital migration or other initiatives as required by Contact Centre management.
  </li>
  <li>
   Seek and promote feedback from customers via CSAT or survey for quality improvements.
  </li>
  <li>
   Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders.
  </li>
  <li>
   Follow and abide the rules and regulations of the bank, CBIS and internal Contact Centre.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Providing accurate and complete information to customers
  </li>
  <li>
   Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit/concerned department.
  </li>
  <li>
   For Sadara or Private Banking customers, escalate customer challenges to RMs immediately for notification and resolution.
  </li>
  <li>
   Participate in training or development activities to improve own skills and knowledge.
  </li>
  <li>
   Highlight potential process improvements to Team Leaders.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors Degree in business or equivalent.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prior Experience in related servicing role will not be required but will be an advantage.
  </li>
 </ul>
</div>


Associate, CET .

Transpo Group Middle East

<p>Bachelor&rsquo;s Degree in Computer Science or Business Administration, or an equivalent</p><p>foreign university degree. Master&rsquo;s Degree in IT Management, Business Systems, or equivalent (preferred).</p><p>Our client, a semi-government company in Doha is looking to hire a <b>Smart Solutions Team Lead </b>who will be responsible for leading the development, implementation, and management of enterprise applications, low-code solutions, and smart mobility systems that support the organization&rsquo;s operational and transportation ecosystem.</p><p>This position leads a multidisciplinary applications team managing Microsoft-based and SAP-based applications. The role includes overseeing smart mobility system rollouts such as Fleet Management, Driver Vehicle Applications, and Operations Automation Systems.</p><p>The Team Lead will coordinate between IT, business departments, and vendors to deliver technology-enabled solutions that enhance operational visibility, data-driven decision-making, and digital transformation initiatives.</p><p>This role oversees both Microsoft Power Platform (SharePoint, Power Apps, Power Automate, CRM) and SAP application streams, ensuring seamless integration between digital, operational, and mobility platforms.</p><p>The Team Lead acts as the functional analyst for transportation systems, driving solution adoption, innovation, and digital efficiency acrossthe company's solutions landscape.</p><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s Degree in Computer Science or Business Administration, or an equivalent foreign university degree. Master&rsquo;s Degree in IT Management, Business Systems, or equivalent (preferred).</li><li>Minimum 10+ years of experience in enterprise application management or digital transformation roles.</li><li>Minimum 5 years of experience leading teams managing Microsoft Power Platform and SAP-based applications.</li><li>Strong background in functional analysis for transportation or fleet management systems.</li><li>Proven experience with application rollout, change management, and user training in an operational environment.</li><li>Technical expertise with low-code/no-code app development and system integration between Microsoft and SAP environments.</li></ul><p><b>Certifications/Trainings (Preferred)</b></p><ul><li>Microsoft Certified: Power Platform App Maker Associate (PL-100)</li><li>Microsoft Certified: SharePoint Administrator Associate (MS-301)</li><li>SAP Certified: Application Associate (SAP Fiori or SAP S/4HANA Functional Area)</li><li>Microsoft Certified: Azure Fundamentals (AZ-900) or M365 Fundamentals (MS-Controlled Document 900)</li><li>SAP Certified: Integration or Process Automation Consultant</li><li>ITIL v4 Foundation &ndash; Service Management and Change Governance</li></ul><p>Job Type: Full-time</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>enterprise application management or digital transformation: 10 years (Required)</li><li>Microsoft Power Platform &amp; SAP based app: 5 years (Required)</li></ul><p>License/Certification:</p><ul><li>MS Power Platform App Maker Assoc (PL-100) (Required)</li><li>SAP Certified (SAP Fiori or SAP S/4 HANA Functional Area) (Preferred)</li><li>Azure Fundamentsls (AZ-900) or M365 Fundamentals (MS-900) (Preferred)</li><li>ITIL v4 Foundation - Service Mgt &amp; Change Governance (Preferred)</li><li>MS Sharepoint Administrator Associate (MS-301) (Preferred)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Smart Solutions Team Lead

Rosewood Doha

<div>
 <strong>
  Job Summary
  <br/>
 </strong>
 Supervise the Talent &amp; Culture team to ensure that associate needs are met to the high standard required by the Company and expectations are exceeded. To ensure that the standards of the division meet and exceed the quality standards set.
 <br/>
 Provide comprehensive, confidential Talent &amp; Culture support to all associates and managers to support the achievement of our vision and goals.&nbsp; To support the effective management and performance of the T&amp;C and Training function; to maintain and continue to develop efficient T&amp;C systems and services to support the smooth running of the department.
 <br/>
 To assist and support associates ensuring effective internal and external communications and promotion of positive associate relations whilst ensuring compliance with the hotel&rsquo;s policies and current legislation.
 <br/>
 <br/>
 <strong>
  Essential Duties and Responsibilities
  <br/>
 </strong>
 <strong>
  Supervising:
 </strong>
 <ul>
  <li>
   Carry out one to one session, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel&rsquo;s succession planning is upheld.
  </li>
  <li>
   Responsible for the welfare and motivation of associates making use of the information obtained through the annual Associate Engagement Surveys, appraisals and frequent one to one.
  </li>
  <li>
   Oversee the development of the T&amp;C team, Accommodation team through setting clear business objectives and expectations.
  </li>
  <li>
   Conduct regular training with the T&amp;C team &amp; Accommodation team to upskill and develop knowledge.
  </li>
  <li>
   Challenge the way things are done and identify and suggest areas for improvements- encourage others to act as change agents.
  </li>
  <li>
   Get things done with the courage of conviction- act with a sense of urgency and effectively delegate to improve efficiency.
  </li>
  <li>
   Oversee the cleanliness, and safety of associates staying in Accommodation. Liaising with Accommodation Manager to maintain all the accommodation requirements, and associate&rsquo;s satisfaction are meet with high standard.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Recruitment:
 </strong>
 <ul>
  <li>
   Show a sound understanding of the internal and external marketplace - keep abreast of industry trends and introduce innovative recruitment techniques including the use of overseas job boards.
  </li>
  <li>
   Remain proactive in the recruitment process ensuring all vacancies assigned are filled in a timely manner in line with Rosewood Doha&rsquo;s authorised head count and budget for associate level.
  </li>
  <li>
   Manage and oversee the recruitment of all positions up to and including management roles.
  </li>
  <li>
   Analysis of recruitment platforms including time to fill and calibre of candidates.
  </li>
  <li>
   Liaise with recruitment agencies as and when required, ensuring competitive rates are negotiated.
  </li>
  <li>
   Maintain accurate and complete records of the entire recruitment process.
  </li>
  <li>
   Assist with recruitment activities by screening candidates, arranging interviews, conducting interviews when needed, in line with Rosewood Doha&rsquo;s behavioural interview standards, and dealing with general enquiries relating to vacancies in a timely manner.
  </li>
  <li>
   Ensure recruitment paperwork is prepared and updated prior to the recruitment commencing, e.g. Authorisation to recruit, job descriptions, etc.
  </li>
  <li>
   Maintain candidate management system (Avature) ensuring candidates are responded to within the set time.
  </li>
  <li>
   Compile job advertisements ensuring maximum coverage of the vacancy, at a minimum of three days on our internal vacancy list.
  </li>
  <li>
   Oversee associate referencing procedures in line with company policy, ensuring effective administration and tracking systems are in place and highlighting any risks or anomalies.
  </li>
  <li>
   Participate in Career Fairs and College/University open days as requested to represent opportunities within Rosewood Doha and Rosewood Hotels.
  </li>
  <li>
   Provides support to the Government Relation Team and gets familiar with all government mandatory processes such as nationality quota, entry visa, residence visa, QID and visa renewal, etc&hellip;
  </li>
  <li>
   Ensure compliance with all Immigration and governmental requirements in line with Local Law. Conduct a bi-annual audit of all immigration records.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Employee Relations:
 </strong>
 <ul>
  <li>
   Report on the hotels&rsquo; leave balance through monthly reporting of holidays taken.
  </li>
  <li>
   Analyse sickness absence records monthly and work with HOD&rsquo;s to tackle repeat and support long term absences back to work.
  </li>
  <li>
   Assist Managers with the appraisal process as required, review appraisal output with relevant managers to assess and establish training needs and requirements.
  </li>
  <li>
   Listen to associates that may need to discuss personal issues, ensure confidentiality is maintained at all times and the Assistant DOTC is kept informed.
  </li>
  <li>
   Conduct investigations, disciplinaries and grievance hearings as directed by the Assistant DOTC.
  </li>
  <li>
   Manage and resolve complex associate relations issues, including disputes, grievances, and disciplinary actions.
  </li>
  <li>
   Advise managers on conducting and performance related issues within their departments in accordance with company policy, best practice and legislation.
  </li>
  <li>
   Ensure maternity, paternity, parental and other entitlements and rights are observed in accordance with legislation and company procedure.
  </li>
  <li>
   Manage long term incapacity through ill-health and short term/persistent sickness and absence problems.
  </li>
  <li>
   Manage the flexible working process ensuring associates and managers are aware of the rights and legislation.
  </li>
  <li>
   Ensure compliance with labor laws and regulations.
  </li>
  <li>
   Conduct exit interviews of all associates up to and including management level and communicate details to the Head of the Department/ ExCom to assist with the hotel retention strategy.
  </li>
  <li>
   Monitor and communicate three monthly probation reviews with all new associates ensuring reviews are conducted in line with our procedure ensuring alerts are given to the department head, Assistant DOTC &amp; DOTC before completion of the 3-month period.
  </li>
  <li>
   Monitor the welfare of associates and contribute to the successful operation of the Associate Restaurant to ensure appropriate standards of service and hygiene are maintained.
  </li>
  <li>
   Coordinate the planning and execution of social events ensuring maximum participation.
  </li>
  <li>
   Coordinate the organisation and delivery of the associate recognition &amp; year of service awards and Hotel Communications Meetings.
  </li>
  <li>
   Promote a positive and inclusive workplace culture.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  T&amp;C Department / Administration:
 </strong>
 <ul>
  <li>
   Assist with the completion of the monthly turnover/Metrics report.
  </li>
  <li>
   Ensure all processes in place maximise efficiency of the T&amp;C department.
  </li>
  <li>
   Attend all relevant meetings as requested by the Assistant Director of Talent &amp; Culture, including Health and Safety and Communications Meetings.
  </li>
  <li>
   Maintain the department&rsquo;s filing system, ensuring an annual audit takes place.
  </li>
  <li>
   Encourage, motivate and support all associates with whom you work.
  </li>
  <li>
   Ensure confidentiality is maintained at all times in line with the Data Protection Act.
  </li>
  <li>
   Assist with the preparation and distribution of contracts and offer letters, including alterations such as internal transfers and promotions.
  </li>
  <li>
   Maintain T&amp;C areas, including notice boards and office areas on a daily basis.
  </li>
  <li>
   Be aware of and maintain department standards.
  </li>
  <li>
   Participate and assist in appraisal training for all division and department heads.
  </li>
  <li>
   Support the delivery of an effective communications approach across the Hotel, including the Newsletter, contribution to consultative meetings and maintenance of noticeboards.
  </li>
  <li>
   Development/update of T&amp;C and/or Training policies and procedures as required, such as contractual information, and associate guidebook.
  </li>
  <li>
   Ensure that policies are compliant with relevant laws and regulations.
  </li>
  <li>
   Communicate policies to employees and enforce adherence. Handle labor disputes and negotiations.
  </li>
  <li>
   Collect and analyze T&amp;C data to make data-driven decisions. Use data to identify trends and areas for improvement.
  </li>
  <li>
   Carry out a show round the hotel when required. Attend all training courses as and when required.
  </li>
  <li>
   Manage the T&amp;C department's budget. Ensure efficient allocation of resources.
  </li>
  <li>
   Ensure job descriptions are accurately typed and maintained for all designations at all times.
  </li>
  <li>
   Oversee the implementation and maintenance of HRIS (Human Resources Information System) and other T&amp;C technology.
  </li>
  <li>
   Oversees the implementation of annual increases and other wage adjustments.
  </li>
  <li>
   Complete and maintain current records on a competitive wage and benefit survey for all hotel positions.
  </li>
  <li>
   Oversee the payroll process to ensure accurate and timely payment of employees.
  </li>
  <li>
   Handle payroll audits and resolve payroll-related discrepancies.
  </li>
  <li>
   Collaborate with finance departments for monthly payroll reporting.
  </li>
  <li>
   At the end of the year, review employee benefits programs, including health insurance, worker compensation.
  </li>
  <li>
   Address associate inquiries and issues related to benefits and health coverage. Promote associate wellness programs and initiatives.
  </li>
  <li>
   Coordinate with occupational health and safety to ensure a safe and healthy workplace.
  </li>
  <li>
   Develop and implement health and safety policies and procedures.
  </li>
  <li>
   Respond to workplace health emergencies and incidents, ensuring compliance with applicable regulations.
  </li>
  <li>
   Ensure accommodation arrangements meet safety, quality, and budgetary standards.
  </li>
  <li>
   Handle accommodation-related concerns and requests from employees.
  </li>
  <li>
   Establish and enforce policies and guidelines for associate accommodation.
  </li>
  <li>
   Monitor compliance with local housing laws and regulations.
  </li>
  <li>
   Work closely with mobility and relocation services to facilitate smooth transitions for associates moving to new locations.
  </li>
  <li>
   Oversee review of contracts to ensure that pertinent provisions are included to protect the interests of the Hotel, prior to Director of Talent &amp; Culture&rsquo; signature.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Standard Responsibilities
 </strong>
 <ul>
  <li>
   Complies and adheres to the Rosewood company policies.
  </li>
  <li>
   Takes on other tasks in addition of the ones stated, in a reasonable framework.
  </li>
  <li>
   Is a &ldquo;brand ambassador&rdquo; at all times and ensures brand integrity and clarity are always maintained.
  </li>
  <li>
   Models the company&rsquo;s culture, vision, mission and core values at all times.
  </li>
  <li>
   Keeps abreast of newest trends and innovations in the hospitality industry and within Talent &amp; Culture.
  </li>
  <li>
   Generally being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and&nbsp; &nbsp;resources.
  </li>
  <li>
   Takes a proactive approach to administration, coordination of activities and recruitment, anticipating potential opportunities.
  </li>
  <li>
   Maintain effective communication within the department and ensure that the Assistant Director of Talent &amp; Culture is kept well informed of any problems/queries that have arisen.
  </li>
  <li>
   Report any problems/complaints to the Assistant Director of Talent &amp; Culture
  </li>
  <li>
   To attend any department training sessions and/or meetings required.
  </li>
  <li>
   To liaise with other departments to ensure good communication and offer support.
  </li>
  <li>
   To be fully conversant with the T&amp;C Policies &amp; Procedures.
  </li>
  <li>
   Supports the hotel operation in times of demand.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Confidentiality
  <br/>
 </strong>
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates.&nbsp; It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.
 <br/>
 <br/>
 <strong>
  Health &amp; Safety
 </strong>
 <ul>
  <li>
   Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulation and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  </li>
  <li>
   The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  </li>
  <li>
   To report any defects in the building, plant or equipment according to hotel procedure.
  </li>
  <li>
   Ensure that any accidents to associate, guests or visitors are reported immediately in accordance with correct procedures.
  </li>
  <li>
   To attend Statutory Fire, Health &amp; Safety training and to be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
  </li>
  <li>
   Be fully conversant with:
  </li>
  <ul>
   <li>
    Rules &amp; Regulations
   </li>
   <li>
    Risk Assessments for your department
   </li>
   <li>
    Hotel Fire &amp; Bomb Procedures
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Other
 </strong>
 <ul>
  <li>
   The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
  </li>
  <li>
   As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
  </li>
 </ul>
</div>


Talent and Culture Manager

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Talent and Culture
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary</b></div><div></div><div><br>
Supervise the Talent &amp; Culture team to ensure that associate needs are met to the high standard required by the Company and expectations are exceeded. To ensure that the standards of the division meet and exceed the quality standards set.</div><div></div><div><br>
Provide comprehensive, confidential Talent &amp; Culture support to all associates and managers to support the achievement of our vision and goals. To support the effective management and performance of the T&amp;C and Training function; to maintain and continue to develop efficient T&amp;C systems and services to support the smooth running of the department.</div><div></div><div><br>
To assist and support associates ensuring effective internal and external communications and promotion of positive associate relations whilst ensuring compliance with the hotel&rsquo;s policies and current legislation.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div></div><div><b><br>
Supervising:</b></div><div><ul><li>
Carry out one to one session, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel&rsquo;s succession planning is upheld.</li><li>
Responsible for the welfare and motivation of associates making use of the information obtained through the annual Associate Engagement Surveys, appraisals and frequent one to one.</li><li>
Oversee the development of the T&amp;C team, Accommodation team through setting clear business objectives and expectations.</li><li>
Conduct regular training with the T&amp;C team &amp; Accommodation team to upskill and develop knowledge.</li><li>
Challenge the way things are done and identify and suggest areas for improvements- encourage others to act as change agents.</li><li>
Get things done with the courage of conviction- act with a sense of urgency and effectively delegate to improve efficiency.</li><li>
Oversee the cleanliness, and safety of associates staying in Accommodation. Liaising with Accommodation Manager to maintain all the accommodation requirements, and associate&rsquo;s satisfaction are meet with high standard.</li></ul></div><div></div><div><b><br>
Recruitment:</b></div><div><ul><li>
Show a sound understanding of the internal and external marketplace - keep abreast of industry trends and introduce innovative recruitment techniques including the use of overseas job boards.</li><li>
Remain proactive in the recruitment process ensuring all vacancies assigned are filled in a timely manner in line with Rosewood Doha&rsquo;s authorised head count and budget for associate level.</li><li>
Manage and oversee the recruitment of all positions up to and including management roles.</li><li>
Analysis of recruitment platforms including time to fill and calibre of candidates.</li><li>
Liaise with recruitment agencies as and when required, ensuring competitive rates are negotiated.</li><li>
Maintain accurate and complete records of the entire recruitment process.</li><li>
Assist with recruitment activities by screening candidates, arranging interviews, conducting interviews when needed, in line with Rosewood Doha&rsquo;s behavioural interview standards, and dealing with general enquiries relating to vacancies in a timely manner.</li><li>
Ensure recruitment paperwork is prepared and updated prior to the recruitment commencing, e.g. Authorisation to recruit, job descriptions, etc.</li><li>
Maintain candidate management system (Avature) ensuring candidates are responded to within the set time.</li><li>
Compile job advertisements ensuring maximum coverage of the vacancy, at a minimum of three days on our internal vacancy list.</li><li>
Oversee associate referencing procedures in line with company policy, ensuring effective administration and tracking systems are in place and highlighting any risks or anomalies.</li><li>
Participate in Career Fairs and College/University open days as requested to represent opportunities within Rosewood Doha and Rosewood Hotels.</li><li>
Provides support to the Government Relation Team and gets familiar with all government mandatory processes such as nationality quota, entry visa, residence visa, QID and visa renewal, etc&hellip;</li><li>
Ensure compliance with all Immigration and governmental requirements in line with Local Law. Conduct a bi-annual audit of all immigration records.</li></ul></div><div></div><div><b><br>
Employee Relations:</b></div><div><ul><li>
Report on the hotels&rsquo; leave balance through monthly reporting of holidays taken.</li><li>
Analyse sickness absence records monthly and work with HOD&rsquo;s to tackle repeat and support long term absences back to work.</li><li>
Assist Managers with the appraisal process as required, review appraisal output with relevant managers to assess and establish training needs and requirements.</li><li>
Listen to associates that may need to discuss personal issues, ensure confidentiality is maintained at all times and the Assistant DOTC is kept informed.</li><li>
Conduct investigations, disciplinaries and grievance hearings as directed by the Assistant DOTC.</li><li>
Manage and resolve complex associate relations issues, including disputes, grievances, and disciplinary actions.</li><li>
Advise managers on conducting and performance related issues within their departments in accordance with company policy, best practice and legislation.</li><li>
Ensure maternity, paternity, parental and other entitlements and rights are observed in accordance with legislation and company procedure.</li><li>
Manage long term incapacity through ill-health and short term/persistent sickness and absence problems.</li><li>
Manage the flexible working process ensuring associates and managers are aware of the rights and legislation.</li><li>
Ensure compliance with labor laws and regulations.</li><li>
Conduct exit interviews of all associates up to and including management level and communicate details to the Head of the Department/ ExCom to assist with the hotel retention strategy.</li><li>
Monitor and communicate three monthly probation reviews with all new associates ensuring reviews are conducted in line with our procedure ensuring alerts are given to the department head, Assistant DOTC &amp; DOTC before completion of the 3-month period.</li><li>
Monitor the welfare of associates and contribute to the successful operation of the Associate Restaurant to ensure appropriate standards of service and hygiene are maintained.</li><li>
Coordinate the planning and execution of social events ensuring maximum participation.</li><li>
Coordinate the organisation and delivery of the associate recognition &amp; year of service awards and Hotel Communications Meetings.</li><li>
Promote a positive and inclusive workplace culture.</li></ul></div><div></div><div><b><br>
T&amp;C Department / Administration:</b></div><div><ul><li>
Assist with the completion of the monthly turnover/Metrics report.</li><li>
Ensure all processes in place maximise efficiency of the T&amp;C department.</li><li>
Attend all relevant meetings as requested by the Assistant Director of Talent &amp; Culture, including Health and Safety and Communications Meetings.</li><li>
Maintain the department&rsquo;s filing system, ensuring an annual audit takes place.</li><li>
Encourage, motivate and support all associates with whom you work.</li><li>
Ensure confidentiality is maintained at all times in line with the Data Protection Act.</li><li>
Assist with the preparation and distribution of contracts and offer letters, including alterations such as internal transfers and promotions.</li><li>
Maintain T&amp;C areas, including notice boards and office areas on a daily basis.</li><li>
Be aware of and maintain department standards.</li><li>
Participate and assist in appraisal training for all division and department heads.</li><li>
Support the delivery of an effective communications approach across the Hotel, including the Newsletter, contribution to consultative meetings and maintenance of noticeboards.</li><li>
Development/update of T&amp;C and/or Training policies and procedures as required, such as contractual information, and associate guidebook.</li><li>
Ensure that policies are compliant with relevant laws and regulations.</li><li>
Communicate policies to employees and enforce adherence. Handle labor disputes and negotiations.</li><li>
Collect and analyze T&amp;C data to make data-driven decisions. Use data to identify trends and areas for improvement.</li><li>
Carry out a show round the hotel when required. Attend all training courses as and when required.</li><li>
Manage the T&amp;C department's budget. Ensure efficient allocation of resources.</li><li>
Ensure job descriptions are accurately typed and maintained for all designations at all times.</li><li>
Oversee the implementation and maintenance of HRIS (Human Resources Information System) and other T&amp;C technology.</li><li>
Oversees the implementation of annual increases and other wage adjustments.</li><li>
Complete and maintain current records on a competitive wage and benefit survey for all hotel positions.</li><li>
Oversee the payroll process to ensure accurate and timely payment of employees.</li><li>
Handle payroll audits and resolve payroll-related discrepancies.</li><li>
Collaborate with finance departments for monthly payroll reporting.</li><li>
At the end of the year, review employee benefits programs, including health insurance, worker compensation.</li><li>
Address associate inquiries and issues related to benefits and health coverage. Promote associate wellness programs and initiatives.</li><li>
Coordinate with occupational health and safety to ensure a safe and healthy workplace.</li><li>
Develop and implement health and safety policies and procedures.</li><li>
Respond to workplace health emergencies and incidents, ensuring compliance with applicable regulations.</li><li>
Ensure accommodation arrangements meet safety, quality, and budgetary standards.</li><li>
Handle accommodation-related concerns and requests from employees.</li><li>
Establish and enforce policies and guidelines for associate accommodation.</li><li>
Monitor compliance with local housing laws and regulations.</li><li>
Work closely with mobility and relocation services to facilitate smooth transitions for associates moving to new locations.</li><li>
Oversee review of contracts to ensure that pertinent provisions are included to protect the interests of the Hotel, prior to Director of Talent &amp; Culture&rsquo; signature.</li></ul></div><div></div><div><b><br>
Other Standard Responsibilities</b></div><div><ul><li>
Complies and adheres to the Rosewood company policies.</li><li>
Takes on other tasks in addition of the ones stated, in a reasonable framework.</li><li>
Is a &ldquo;brand ambassador&rdquo; at all times and ensures brand integrity and clarity are always maintained.</li><li>
Models the company&rsquo;s culture, vision, mission and core values at all times.</li><li>
Keeps abreast of newest trends and innovations in the hospitality industry and within Talent &amp; Culture.</li><li>
Generally being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and resources.</li><li>
Takes a proactive approach to administration, coordination of activities and recruitment, anticipating potential opportunities.</li><li>
Maintain effective communication within the department and ensure that the Assistant Director of Talent &amp; Culture is kept well informed of any problems/queries that have arisen.</li><li>
Report any problems/complaints to the Assistant Director of Talent &amp; Culture</li><li>
To attend any department training sessions and/or meetings required.</li><li>
To liaise with other departments to ensure good communication and offer support.</li><li>
To be fully conversant with the T&amp;C Policies &amp; Procedures.</li><li>
Supports the hotel operation in times of demand.</li></ul></div><div></div><div><b><br>
Confidentiality</b></div><div></div><div><br>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.</div><div></div><div><b><br>
Health &amp; Safety</b></div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulation and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
To report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associate, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
To attend Statutory Fire, Health &amp; Safety training and to be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Rules &amp; Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div></div><div><b><br>
Other</b></div><div><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary<br>
</b></div><div></div><br>
<div>Assist the Management team in ensuring that the restaurant is managed efficiently according to the established concept statement, providing warm and genuine service delivered with passion and dedication, exceeding our guests&rsquo; expectations at all times. Ensuring the smooth running of the department, managing their assigned section during their shifts with waiters. Lead their section team, ensuring every associate performs up to expectations and job requirements. The goal is to maintain efficiency during service through
</div><div>planning, preparation, adapting to the needs of the moment and through excellence of knowledge. We aim to achieve these goals through; thorough training, strong associate support, teamwork, and feedback.<br>
</div><div></div><br>
<br>
<div><b>Essential Duties and Responsibilities<br>
</b></div><div></div><br>
<br>
<div>Guest satisfaction<br>
</div><div></div><br>
<ul><li>Ensures to deliver the brand promise and always provide exceptional guest service.<br>
</li></ul><div></div><br>
<ul><li>Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels &amp; Resorts.</li></ul><div></div><ul><li><br>
Ensures that all guest and associate customer complaints are resolved in a quick and efficient manner.<br>
</li></ul><div></div><br>
<ul><li>Maintains positive guest and associate interactions with good working relationships.<br>
</li></ul><div></div><br>
<br>
<div><b>Operations<br>
</b></div><div></div><br>
<ul><li>Ensure that all associates have a complete understanding of and adhere to associate rules and regulations.<br>
</li></ul><div></div><br>
<ul><li>Ensure high standards of personal presentation and grooming.<br>
</li></ul><div></div><br>
<ul><li>Respond to changes in the food and beverage function as dictated by the industry, company, and hotel.<br>
</li></ul><div></div><br>
<ul><li>To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices.</li></ul><div></div><ul><li><br>
Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.<br>
</li></ul><div></div><br>
<ul><li>Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.<br>
</li></ul><div></div><br>
<ul><li>To have a full working knowledge of the restaurant floor plans and layout of all F&amp;B offers.<br>
</li></ul><div></div><br>
<ul><li>To have a full working knowledge Micros, Open Table &amp; all other systems as required.<br>
</li></ul><div></div><br>
<ul><li>Establish rapport with guests in a professional manner.<br>
</li></ul><div></div><br>
<ul><li>Work towards a high level of guest recognition and build a full working knowledge of guest preferences.<br>
</li></ul><div></div><br>
<ul><li>Ensure discretion and confidentiality with SAGs guests and ensure all information is given to the management for the reservation in-house database.<br>
</li></ul><div></div><br>
<ul><li>Ensure all associates are always following the Order of Service and Standard Operating Procedures.<br>
</li></ul><div></div><br>
<ul><li>Mentor associates as requested by management, following all correct training procedures and standards.<br>
</li></ul><div></div><br>
<ul><li>Monitor associate development on the floor identifying training needs and any areas of concern.<br>
</li></ul><div></div><br>
<ul><li>Assist in the cutlery and crockery stock takes.</li></ul><div></div><ul><li><br>
Ensure any ordering requirements are communicated accordingly.<br>
</li></ul><div></div><br>
<ul><li>Assist management in any other BOH activities as required.<br>
</li></ul><div></div><br>
<ul><li>Report for duty on time and prepared for your shift. Adhere to agreed break times.<br>
</li></ul><div></div><br>
<ul><li>Ensure the correct opening and closing procedures are followed by all associates.<br>
</li></ul><div></div><br>
<ul><li>Read all relevant emails ensuring all necessary information is communicated to all associates accordingly.<br>
</li></ul><div></div><br>
<ul><li>Ensure that all stations are equipped with sufficient clean, polished cutlery / plates and other service wear for each meal period. Ensure all tables are laid in accordance with the SOP.<br>
</li></ul><div></div><br>
<ul><li>Engage with and contribute to service briefings.<br>
</li></ul><div></div><br>
<ul><li>Take instructions from your manager, anticipate their requirements.<br>
</li></ul><div></div><br>
<ul><li>Control and manage your section in the restaurant whilst adhering to the Brand Standards Check list (a combination of LQA, Forbes and Rosewood Hotels &amp; Reports Global Standards).<br>
</li></ul><div></div><br>
<ul><li>Take and process orders, serve and clear food, relay tables, troubleshoot where necessary.<br>
</li></ul><div></div><br>
<ul><li>Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers.<br>
</li></ul><div></div><br>
<ul><li>Ensure that individual Mise en Place for each order is known and placed on the table.<br>
</li></ul><div></div><br>
<ul><li>Understand guests to be prioritized &ndash; SAGs, unhappy guests &amp; regulars.<br>
</li></ul><div></div><br>
<ul><li>Oversee and direct the waiters in your station at all times, provide guidance and support.<br>
</li></ul><div></div><br>
<ul><li>Communicate guest preferences to reception team in order to build guest profiles.<br>
</li></ul><div></div><br>
<ul><li>React promptly and deal with any issues, complaints, breakages &amp; spillages.<br>
</li></ul><div></div><br>
<ul><li>Communicate any issues to management promptly.<br>
</li></ul><div></div><br>
<ul><li>Ensure a high level of cleanliness is maintained throughout the restaurant.<br>
</li></ul><div></div><br>
<ul><li>Provide accurate discount and void reconciliations, following correct cashing up procedure.<br>
</li></ul><div></div><br>
<ul><li>Ensure that all checklists are completed correctly and honestly.<br>
</li></ul><div></div><br>
<ul><li>Respond to changes in the F&amp;B function as dictated by the industry, company, and hotel.<br>
</li></ul><div></div><br>
<ul><li>Grow and improve skills and abilities through the appropriate training, assessment, and performance.<br>
</li></ul><div></div><br>
<ul><li>Present the bill and take payments.<br>
</li></ul><div></div><br>
<ul><li>Handle all operating equipment carefully avoiding abuse and minimizing breakage.</li></ul><div>
</div></div></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

F&B Team Leader

<ul><li>Excellent communication skills</li><li>Problem-solving and leadership skills</li><li>Project planning, risk management, time management and other project management skills</li><li>Project management qualification (PMP), Certified Associate in Project Management (CAPM), or equivalent experience as a project manager</li><li>Experience in strategic planning, risk management and/or change management</li><li>Proficiency in project management software and tools</li><li>Contract negotiation</li><li>Conflict resolution experience</li></ul><p>Job Type: Permanent</p>

Project Manager

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Talent and Culture
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job summary</b></div><div></div><div><br>
As a pivotal member of the Talent Development team at Rosewood Doha, the Talent Development Supervisor plays a crucial role in supporting the Assistant Talent Development Manager and the overall objectives set by the Director of Development and Talent Acquisition. This role is dedicated to driving a dynamic training scheme and ensuring the continuous development of our associates, fostering a workforce aligned with the shared goals and direction of Rosewood Hotels and Resorts.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div></div><div><i><br>
Talent Development:</i></div><div><ul><li>
Assist in analyzing and prioritizing training needs within the hotel, utilizing resources such as market metrics, hotel quality standards, Mystery Guest feedback reports, SOP Manuals, and Associate Opinion Surveys.</li><li>
Support in conducting regular Forbes/Rosewood Brand Standards/LQA spot checks within the hotel's operational departments.</li><li>
Maintain accurate and up-to-date records of training activities, attendance, and performance evaluations.</li><li>
Generate regular reports on training effectiveness, completion rates, and feedback for management review.</li><li>
Support in the development and distribution of the monthly training calendar and assist in planning the yearly training calendar based on training needs analysis. Assist with the Cross-training program.</li><li>
Oversee the issuance and management of training certificates for associates who have successfully completed training programs.</li><li>
Facilitate clear communication channels regarding training schedules, updates, and changes to all relevant stakeholders.</li><li>
Coordinate logistics for training sessions, including room bookings, equipment setup, and materials distribution.</li><li>
Explore and integrate technological solutions to enhance training delivery and tracking processes.</li><li>
Contribute to ensuring a positive onboarding associate experience that aligns with the hotel and company culture.</li><li>
Manage databases related to training, including employee training history and certification status on HRIS system, if applicable.</li><li>
Assist in evaluating all trainings, reviewing feedback from associates and managers, and amending contents where appropriate.</li><li>
Monitor present and future trends, practices and systems in the training field and make recommendations relating thereto.</li><li>
Collaborate with departmental managers to implement targeted training initiatives.</li><li>
Ensure each department conducts a The Daily Calling incorporating a 10-minute training session on the departmental standard of the week.</li><li>
Development/updating of Talent Development policies and procedures as required, such as contractual information, associate journey book, handbooks, legislation or company policy.</li><li>
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>
Maintain Talent Development areas, including e-notice boards and office areas on a daily basis.</li><li>
Posts on media/communication platforms such as LinkedIn, Rosewood Doha Associates Instagram page and Insider as requested and where needed.</li></ul></div><div></div><div><i><br>
Associate Relations</i></div><div><ul><li>
Greet all associates arriving at the office and assist with their needs. Maintain positive relations at all times. Answer the telephone in a positive manner.</li><li>
Work closely with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.</li><li>
Assist in the organization of associate&rsquo;s engagement activities, department campaigns and events. Prepare flyers, posters, and videos for such events.</li></ul></div><div></div><div><i><br>
Other Standard Responsibilities</i><br>
<ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition of the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensures brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission and core values at all times.</li><li>
Keep updates of newest trends and innovations in the hospitality industry and within Talent &amp; Culture.</li><li>
Generally being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and resources.</li><li>
Take a proactive approach to administration, coordination of activities and recruitment, anticipating potential opportunities.</li><li>
Maintain effective communication within the department and ensure that the Talent &amp; Culture Leaders are kept well informed of any problems/queries that have arisen.</li><li>
Attend any department training sessions and/or meetings required.</li><li>
Liaise with other departments to ensure good communication and offer support.</li><li>
Be fully conversant with the Rosewood Doha&rsquo;s Associate Journey book and T&amp;C Policies &amp; Procedures.</li><li>
Supports the hotel operation in times of demand.</li></ul></div><div></div><div><b><br>
Confidentiality</b></div><div></div><div><br>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associate, unless otherwise stated.</div><div></div><div><ul><li><b><br>
Health &amp; Safety</b></li><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div></div><div><b><br>
Other</b></div><div></div><div><br>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</div><div>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Talent Development Supervisor

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