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associate customer services qatarization

Qatar National Bank

<div>Job Purpose Summary 
The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group.
Essential Duties &amp; Responsibilities by Dimensions 
A. Shareholder &amp; Financial:<ul><li>Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI's and best practices for Senior Associate, Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul>
B. Customer (Internal &amp; External):<ul><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul>
C. Internal (Processes, Products, Regulatory):<ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Assist customers in filling out various forms and applications as requested such as opening an account; applying for a loan and an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Coordinate with tellers and branch operations staff on an &quot;as is needed&quot; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Receive loan applications from customers and prepare the corresponding loan agreements, check dormant accounts, and approve customers' signatures.</li><li>Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</li><li>Refer to Manager, Customer Services for any unresolved queries on transactions handled.</li><li>Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
</li><li>Ensures compliance to internal service quality standards and compliance to audit requirements</li></ul>
D. Learning &amp; Knowledge:<ul><li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
Education/Experience Requirements<ul><li> 
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li></ul>
Required Special Skills<ul><li> 
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.
</li><li>Ability to make decisions and follow through with initiatives.
</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management</li></ul></div>

Associate Customer Services (Qatarization)

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
 </li>
 <li>
 Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Senior Associate, Customer Services
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
 </li>
 <li>
 Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
 </li>
 <li>
 Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
 </li>
 <li>
 Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
 </li>
 <li>
 Assist customers in filling out various forms and applications as requested such as opening an account; applying for a loan and an ATM, credit cards and checkbook; standing order instructions etc.
 </li>
 <li>
 Coordinate with tellers and branch operations staff on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
 </li>
 <li>
 Receive loan applications from customers and prepare the corresponding loan agreements, check dormant accounts, and approve customers&rsquo; signatures.
 </li>
 <li>
 Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
 </li>
 <li>
 Refer to Manager, Customer Services for any unresolved queries on transactions handled.
 </li>
 <li>
 Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
 </li>
 <li>
 Ensures compliance to internal service quality standards and compliance to audit requirements
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Possess working knowledge of branch customer service to carry out duties and responsibilities.
 </li>
 <li>
 Identify related areas for professional development of self.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 
 Education/Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Qatari ID
 </li>
 <li>
 Passport
 </li>
 <li>
 Educational Certificates - Degree
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3576 - Associate Customer Services (Qatarization)

<div>Job Purpose Summary 
The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group. Will be replacing the Manager, Customer Services during his/her absence.
Essential Duties &amp; Responsibilities by Dimensions 
A. Shareholder &amp; Financial:<ul><li>Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI's and best practices for Senior Associate, Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul>
B. Customer (Internal &amp; External):<ul><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul>
C. Internal (Processes, Products, Regulatory):<ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Assist customers in filling out various forms and applications as requested such as opening an account; applying for a loan and an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Coordinate with tellers and branch operations staff on an &quot;as is needed&quot; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Receive loan applications from customers and prepare the corresponding loan agreements, check dormant accounts, and approve customers' signatures.</li><li>Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</li><li>Refer to Manager, Customer Services for any unresolved queries on transactions handled.</li><li>Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
</li><li>Ensures compliance to internal service quality standards and compliance to audit requirements</li></ul>
D. Learning &amp; Knowledge:<ul><li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
Education/Experience Requirements<ul><li> 
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul>
Required Special Skills<ul><li> 
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.
</li><li>Ability to make decisions and follow through with initiatives.
</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management</li></ul></div>

Senior Associate Customer Services (Qatarization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group. Will be replacing the Manager, Customer Services during his/her absence.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
 </li>
 <li>
 Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Senior Associate, Customer Services
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
 </li>
 <li>
 Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
 </li>
 <li>
 Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
 </li>
 <li>
 Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
 </li>
 <li>
 Assist customers in filling out various forms and applications as requested such as opening an account; applying for a loan and an ATM, credit cards and checkbook; standing order instructions etc.
 </li>
 <li>
 Coordinate with tellers and branch operations staff on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
 </li>
 <li>
 Receive loan applications from customers and prepare the corresponding loan agreements, check dormant accounts, and approve customers&rsquo; signatures.
 </li>
 <li>
 Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
 </li>
 <li>
 Refer to Manager, Customer Services for any unresolved queries on transactions handled.
 </li>
 <li>
 Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
 </li>
 <li>
 Ensures compliance to internal service quality standards and compliance to audit requirements
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Possess working knowledge of branch customer service to carry out duties and responsibilities.
 </li>
 <li>
 Identify related areas for professional development of self.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 
 Education/Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 At least 2 years of relevant experience, preferably within a highly rated international bank.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Qatari ID
 </li>
 <li>
 Passport
 </li>
 <li>
 Educational Certificates - Degree
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3575 - Senior Associate Customer Services (Qatarization)

<div>Job Purpose Summary 
The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group.
Essential Duties &amp; Responsibilities by Dimensions 
A. Shareholder &amp; Financial:<ul><li>Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI's and best practices for Senior Associate, Corporate Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul>
B. Customer (Internal &amp; External):<ul><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>Provide timely and accurate information to the external and internal auditors and the Compliance function as andwhen required.</li><li>Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul>
C. Internal (Processes, Products, Regulatory):<ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Coordinate with tellers and branch operations staff on an &quot;as is needed&quot; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Prepare CB MIS reports as and when required by RM, Sector managers or senior manager CB to ensure they have timely and accurate information available.</li><li>Update and input customer information/data to ensure customer's status on System is current</li><li>Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</li><li>Refer to Manager, Customer Services for any unresolved queries on transactions handled.</li><li>Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
</li><li>Ensures compliance to internal service quality standards and compliance to audit requirements</li></ul>
Education and Experience Requirements<ul><li> 
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul>
Required Special Skills<ul><li> 
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.
</li><li>Ability to make decisions and follow through with initiatives.
</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Senior Associate Corporate Customer Services (Qatarization)

<div>
 The Chief Executive Officer (CEO) is responsible for delivering sustainable growth and profitability through the strategic leadership and execution of MRO (Maintenance, Repair, and Overhaul) operations supporting sovereign defense capabilities in Qatar. The CEO will oversee corporate strategy, operational excellence, and financial performance across air, land, and naval domains. This role requires visionary leadership to foster long-term partnerships with global OEMs, ensure cost-effective, KPI-driven service delivery, facilitate technology and knowledge transfer, and build a highly skilled national workforce. The CEO is accountable for aligning organizational performance with stakeholder growth and profitability expectations.
 
 
 
 Strategic Responsibilities
 
 
 
 <ul>
 <li>
 Develop and execute long-term corporate strategy focused on profitability, operational capability, and revenue growth aligned with national priorities.
 </li>
 <li>
 Lead strategic planning, annual business plans, and policy development to ensure sustained value creation.
 </li>
 <li>
 Build and manage relationships with OEMs, international suppliers, government stakeholders, and defense authorities.
 </li>
 <li>
 Promote high-value technology transfer and knowledge-sharing agreements to strengthen local defense capabilities.
 </li>
 <li>
 Oversee strategic risk management frameworks to mitigate operational, financial, and reputational risks.
 </li>
 <li>
 Drive achievement of shareholder profitability and year-on-year revenue growth targets.
 </li>
 <li>
 Explore new revenue streams, including adjacent services, lifecycle support, and regional expansion opportunities.
 </li>
 <li>
 Foster a culture of innovation, digital transformation, and data-driven decision-making.
 </li>
 <li>
 Align all 2030 company objectives and Qatar National Vision 2030
 </li>
 <li>
 Implement transparent governance, accountability, and performance improvement mechanisms.
 </li>
 <li>
 Ensure full alignment between the organization&rsquo;s 2030 strategic objectives and Qatar National Vision 2030.
 
 
 </li>
 </ul>
 
 Operational Responsibilities
 
 
 
 <ul>
 <li>
 Deliver operational performance against KPIs across all MRO programs (Air, Land, Naval etc.) ensuring high equipment readiness and customer satisfaction
 </li>
 <li>
 Optimize cost efficiency across the company while safeguarding quality, safety, and mission-critical availability and readiness
 </li>
 <li>
 Approve high-value contracts, proposals, tenders, and procurement strategies within delegation of authority
 </li>
 <li>
 Ensure proper financial oversight, budgeting, forecasting, and cost control in accordance with best practice and audit standards
 </li>
 <li>
 Implement business continuity planning and crisis response strategies across all critical operations
 </li>
 <li>
 Drive contract lifecycle performance tracking to proactively resolve risks, penalties and underperformance
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Build and sustain a high performing leadership team with strong commercial, operational, and technical expertise
 </li>
 <li>
 Lead workforce transformation to prioritize local talent development, &ldquo;Qatarization&rdquo;, and capability building
 </li>
 <li>
 Drive a performance driven and accountable/ownership culture with measurable individual and team KPIs
 </li>
 <li>
 Mentor future Qatari leaders
 
 
 </li>
 </ul>
 
 Financial And Commercial KPIs
 
 
 
 <ul>
 <li>
 Revenue Growth: Annual increase in company revenue
 </li>
 <li>
 Profitability: EBITDA margin and net profit levels within Board approved criteria
 </li>
 <li>
 Cost Efficiency: Annual reduction or maintaining in operational cost
 </li>
 <li>
 Contract Performance: Delivery against contractual KPIs, including timely and budget metrics
 </li>
 <li>
 Business Development: Minimum of 2 new strategic contracts awarded annually
 
 
 </li>
 </ul>
 
 Strategic And Capability KPIs
 
 
 
 <ul>
 <li>
 Technology Transfer: Technology/knowledge transfer initiatives executed per year
 </li>
 <li>
 Sovereign Capability: Increase in percentage of services delivered by locally trained staff
 </li>
 <li>
 Qatarization: Annual increase in &ldquo;Qatari nationals&rdquo; in technical and leadership roles
 </li>
 <li>
 Digitalization: Implementation of 1 digital MRO optimization or AI projects per year
 </li>
 <li>
 Compliance and Risk Management: Zero major findings in internal/external audits and risk reviews
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in fields related to Business Administration, Economics, Management, or Engineering.
 </li>
 <li>
 Advanced degree (master's or MBA) will be an advantage.
 </li>
 <li>
 Professional certification such as CMP, PMP, or equivalent is a plus.
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 15 to 20 years of Experience
 </li>
 <li>
 10+ years of progressive leadership experience, including executive roles.
 </li>
 <li>
 Proven track record in strategic leadership, financial acumen, and operational management.
 </li>
 <li>
 Experience in Defense - Manufacturing , Operations and Investment
 </li>
 </ul>
</div>

CEO (External Client)

NAKILAT

<div>
 
 
 Reporting structure
 
 
 
 
 
 Reports To:
 
 
 
 
 Head of Learning &amp; Development
 
 
 
 
 Direct Reportees:
 
 
 
 
 None
 
 
 
 
 
 
 Job Summary and Purpose
 
 
 
 Design and implement a talent assessment and development framework, methodology and process for the purposes of talent identification, development, and succession planning, with an emphasis on National Development.
 
 
 Execute the full ADDIE (Analysis, Design, Development, Implementation, and Evaluation) cycle in relation to Learning and Development for all NAKILAT employees and managers, with particular focus on the development of Qatari Nationals. Manage the initiatives and programs that will enable NAKILAT to achieve its short-term Qatarization goals and long-term Qatarization objectives.
 
 
 
 
 
 
 Accountabilities
 
 
 
 
 Key Accountabilities:
 
 
 
 
 Learning &amp; Talent Development:
 
 
 
 1. Implement Learning and Development, Career Planning and Succession Planning tools &amp; methodologies reflecting leading practices in the Oil and Gas sector and the Maritime industry.
 
 
 2. Deliver development centers with associated psychometric assessments, interpreting the results to compile Employee and Line Managers' feedback reports that include recommended development actions.
 
 
 3. Collaborate with the Head of L&amp;D to design an Employee Development Program to retain and develop high potential employees by building on any capability assessments to identify capability gaps.
 
 
 4. Coordinate with the Line Managers to identify capability and competency requirements of high potential candidates and identify and recommend Training and Development requirements to bridge these gaps.
 
 
 5. Review, analyze, and assess career progression and succession planning requirements and identify and recommend relevant training and development requirements.
 
 
 6. Support flexible career paths and succession planning that focus on aligning talent and opportunities by reviewing internal and external recruiting pipelines in collaboration with the Head of Learning and Development, Talent Acquisition and Line Managers.
 
 
 7. Ensure timely identification of potential key roles/jobs and high potential candidates who could go through the succession planning process.
 
 
 8. Work with potential successor candidates to support them through succession planning programs.
 
 
 9. Assess skills and experience required for unmatched critical positions, and report risk areas, if any, to the Head of Learning and Development in collaboration with other concerned parties to put in place mitigation plans to address these risk areas.
 
 
 10. Support the delivery of high-profile business critical development programs such as operational technical programs, leadership development programs and professional accreditation programs.
 
 
 11. Project manage the development of the Annual Training Plan to address skills gaps and identified training needs, with a specific focus on Qatari Nationals.
 
 
 12. Identify suitable training providers available, both locally, regionally, and overseas, in order to deliver training objectives in line with management's requirements and coordinate the training delivery process to ensure the achievement of learning objectives.
 
 
 13. Participate in the ongoing execution of a blended learning strategy and work with the Head of L&amp;D to develop the virtual delivery model, including eLearning, online classrooms, self-directed learning, peer-to-peer learning, and social learning.
 
 
 
 Qatarization:
 
 
 
 14. Support the Career Development Planning process and advise the appropriate development actions to be taken to develop Qatari Nationals towards senior roles, as well as ensure that CDPs are in place for selected Qatari Nationals.
 
 
 15. Assist in developing and implementing a &lsquo;Mentoring and Coaching Programme&rsquo; for Qatari Nationals, including Post holders, Graduate Developees, and Trainees. Once implemented, track and report on the progress and success of these programmes.
 
 
 16. Design, develop, and implement talent programs for &lsquo;young&rsquo; Qatari talent, including the Marine Cadet Training Programme in association with QatarEnergy.
 
 
 17. Manage and successfully implement students&rsquo; sponsorships and report regularly on student progress.
 
 
 
 Performance Management:
 
 
 
 18. Participate in the establishment and maintenance of effective performance management policies, processes and systems within NAKILAT.
 
 
 19. Manage all phases of the Performance Management cycle (planning, review, and appraisal).
 
 
 20. Analyze and publish periodic internal reports on performance management practices and processes.
 
 
 21. Support the Performance Improvement process for employees who are underperforming in their current roles by ensuring that Performance Improvement Plans are in place, and well tracked.
 
 
 
 Generic Accountabilities:
 
 
 
 
 Quality, Health, Safety, &amp; Environment (QHSE):
 
 
 
 22. Adhere to all relevant QHSE policies, procedures, instructions, and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.
 
 
 
 Policies, Systems, Processes &amp; Procedures:
 
 
 
 23. Implement approved departmental policies, processes, and procedures.
 
 
 24. Work with the Head of L&amp;D to improve and advance policies &amp; procedures whenever possible.
 
 
 25. Work to enhance the existing Learning Management System in SuccessFactors through effective change management processes in conjunction with IT professionals both internal &amp; external.
 
 
 
 Others:
 
 
 
 26. Carry out any other duties as directed by the immediate supervisor.
 
 
 
 
 
 
 Qualifications, Experience and Job Skills
 
 
 
 
 
 Qualifications:
 
 
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration, Human Resources, Psychology or any other related field.
 
 
 &bull; British Psychological Society (BPS) Level A &amp; P preferred or equivalent.
 
 
 
 
 Experience:
 
 
 
 
 &bull; 5-7 years of related experience of which a minimum of 3-5 years should be in a similar position / responsibility.
 
 
 &bull; Previous experience in Oil &amp; Gas industry and regional experience is preferred
 
 
 
 
 Job Specific Skills:
 
 
 
 
 &bull; Experience of the full ADDIE cycle in a Learning and Development section
 
 
 &bull; Knowledge of Learning and Development principles and best practices
 
 
 &bull; Knowledge of Microsoft Office &amp; Learning Authoring Tools
 
 
 &bull; Knowledge of SAP ERP &amp; SuccessFactors LMS
 
 
 &bull; Assessment &amp; Development Methodologies
 
 
 
 
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Learning & Development Specialist

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