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The Home Depot

Position Purpose: The User Experience Director for Supply Chain will lead UX strategy, design, and research across Deliveries, Warehousing, Sourcing, and IPR. This leader will own the end-to-end experience for complex, multi-system workflows that support how product moves through our network and ultimately reaches the customer. This role leads a team of UX designers and researchers (4 direct reports) and is accountable for shaping experiences that reduce friction, improve operational efficiency, and enable scalable growth across the supply chain ecosystem. The Director will be both a strategic leader and a hands-on partner, using qualitative and quantitative insights to influence product, engineering, and operations leaders on where to focus and what to change. Success in this role requires deep partnership across Supply Chain, Product Management, Engineering, and Operations to align on priorities and drive meaningful improvements in how associates and systems work together. This leader brings clarity to complex problem spaces, connects fragmented journeys, and ensures that experience design is grounded in real operational needs. The ideal candidate brings strong experience in supply chain, logistics, or enterprise systems, along with the ability to translate complexity into simple, effective experiences. They are a strong advocate for both the associate and the customer, using storytelling and data to drive alignment and decision-making at all levels of the organization. This role also requires experience leveraging AI to design and scale agentic workflows, and leading teams through AI-driven transformation in ways of working. The ideal candidate understands how AI can reshape processes, decision-making, and user interactions, and can guide teams in applying these capabilities in practical, responsible ways. Key Responsibilities: 50% Experience, Design Strategy and Planning - Consistently monitor and understand customer experience KPIs and Metrics to ensure initiatives deliver value Create and communicate comprehensive end-to-end experience design strategies that are data-informed and evidence-driven Collaborate with all necessary partners and stakeholders to cast a broad vision of where our customer's holistic experience should be and how we get there Leverage and/or create artifacts such as end-to-end customer journey maps to tell the story of where customer friction exists (online, in person, on the phone, etc.) 30% Influence - Activate and conduct competitive and comparative research and analysis to formulate point-of-views on how all customer segments desire to do business with The Home Depot Leverage all available or needed artifacts, assets, studies, insights, and resources to tell the stories that will change mindsets 20% Leadership and Development - Shapes and supports experience design leaders (direct reports) who can strengthen The Home Depot's user experience, improve upon existing capabilities, and develop others who understand and advocate for experience excellence across the enterprise Attracts, retains, develops, and motivates experience design talent Manages and coordinates strategic direction for staff Provides leadership, mentoring, and coaching to direct reports and other senior non-direct report UX leaders Direct Manager/Direct Reports: This Position typically reports to Sr. Director User Experience This Position has 4 Direct Reports Travel Requirements: Typically requires overnight travel 5% to 20% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Proficient in communicating, building influence, and developing relationships with functional and technical leaders across all levels in the organization Proficient in defining, communicating, and driving end-to-end customer journey improvements Ability to communicate, advocate for, and demonstrate the value of user experience design and research concisely, confidently, and effectively. Proficient in shaping, aligning, and guiding the execution of strategic directions Proficient in managing and developing direct reports who lead others Experience leading user experience teams in a fast-paced agile environment Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 10 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Decision Quality Persuades Optimizes Work Processes Customer Focus Financial Acumen Organizational Savvy Excellent decision-making and problem-solving skills Solid understanding of user-centered design processes and ability to balance customer needs with business goals in developing solutions Proven analytical ability with demonstrated financial business planning skills Ability to effectively negotiate conflict and persuade others on the merits of a design or other user experience solution Demonstrated ability to develop innovative solutions Ability to assess, prioritize, and negotiate across the business, technical, and system constraints Ability to quickly immerse into corporate culture and align with the priorities and needs

UX Director - Supply Chain

Residence Inn by Marriott

Tru/Home2 by Hilton Atlanta Airport College ParkSummary: As a key member of the sales team, the Sales and Service Coordinator has influence and accountability for the revenue generation of the properties. Reporting to the Director of Sales, the Sales and Service Coordinator will be responsible for maintaining the highest level of competencies to help the property to achieve its business goals.Essential Duties and Responsibilities include the following but not limited to:<ul><li>Self-starting personality with an even disposition to effectively communicate with guests, team members and community.</li><li>Respond in a professional and courteous manner to telephone inquiries for groups and events.</li><li>Qualify inquires / sales leads to find out client needs and asses if hotel is the right fit.</li><li>Provide hotel information accurately and in a timely manner.</li><li>Input group contracts, recaps, rooming lists, and reservations as they are received from the sales department.</li><li>Process Commissions/Rebates/Brand Rewards.</li><li>Manage sales marketing materials required for packaging, advertising, and promotion of company products and/or services (e.g., sales kits, trade-show supplies, VIP amenities, site inspections, etc.)</li><li>Reports to the Director of Sales and works closely with Sales manager</li><li>Assist with special reservations to include V.I.P. reservations and packages.</li><li>Ensure that all group reservations, rates and routing, and resumes are properly detailed and set up prior to the group arrival. Attend Resume Meetings.</li><li>Conduct site visits, guest room tours, property tours, special guest requests.</li><li>Create files, handling of mail, faxes, etc.</li><li>Maintain a professional appearance at all times and to conduct personal behavior in a mature professional manner when representing the hotel or company.</li><li>Reserve and block meeting space and detail Banquet Event orders</li><li>Assure meeting space is set-up and ready for all meeting and functions.</li><li>Coordinate with various departments the activities related to booked business.</li><li>Assist with the coordination and planning of special client events.</li><li>Must be able to meet work schedule which may include weekends.</li><li>Perform other duties as assigned.</li><li>Comply with attendance rules and be available to work on a regular basis.</li><li>Provides for a safe work environment by following all safety and security procedures and rules.</li></ul>Qualification Requirements:<ul><li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>Must have exceptional customer service skills.</li><li>Possess excellent written, verbal, and organizational skills.</li><li>Computer literacy is a must.</li><li>Demonstrated ability to perform multiple tasks in a busy environment and remain flexible.</li><li>Ability to work well in a team environment.</li></ul>Education and/or Experience: College degree preferred. High school diploma or general education degree (GED) and two years related experience and/or training in a hotel sales environment; or equivalent combination of education and experience.Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on- one and small group situations to customers, clients, and other associates of the organization.Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The associate is occasionally required to walk and reach with hands and arms.The associate must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Job Type: Full-timePay: $17.50 - $19.00 per hourExperience:<ul><li>Hilton Hotel: 1 year (Required)</li></ul>Work Location: In person

Sales Cordinator

BRAVEN

<div>Job Title: Associate Director, Talent Acquisitions and Operations
Team: People &amp; Operations
Location: In-Person in Atlanta (GA), Chicago (IL), New York (NYC) or Newark (NJ)
Employment Type: Full-time
FLSA Classification: Exempt
Start Date: ASAP
About Braven
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation.
Together, our ambition is to help rebuild the middle class and revitalize the American Dream.
To learn more, take a look at Braven&rsquo;s Jobs Report.
About the Role
In order to achieve its ambition of serving 80,000&ndash;100,000 Fellows over the next decade, Braven is hiring an Associate Director, Talent Acquisition and Operations, who will be a critical individual contributor on the People Team. This role is responsible for ensuring a seamless, equitable, and high-quality employee experience across the full talent lifecycle. The Associate Director will leverage operational excellence, data-driven decision-making, and people-centered problem-solving to support hiring managers, candidates, and employees. In addition, this role will manage a small portfolio of searches, supporting the full-cycle recruitment process from sourcing through offer.
This role is on the People and Operations team and reports directly to the Director, Talent Acquisitions.
What You'll Do
Talent Operations &amp; Employee Lifecycle Management (50%)<ul><li>
Develop and maintain documentation, SOPs, and knowledge-sharing resources for consistent, scalable talent operations.</li><li>
Own the interview coordination process, ensuring speed, consistency, accuracy, and a world-class candidate experience.</li><li>
Support compliance efforts, audits, and reporting in partnership with People Operations, Finance, and Legal</li><li>
Collaborate cross-functionally to streamline processes and deliver operational excellence across the talent lifecycle.</li><li>
Identify gaps, inefficiencies, or risks in people processes and proactively propose solutions to the Director Talent Acquisitions while comfortable building from zero and energized by the absence of existing playbooks.</li></ul>
Systems, Data &amp; Process Improvement (30%)<ul><li>
Serve as the subject matter expert for the recruitment technology ecosystem (e.g., Workday and Workable) managing configurations, integrations, troubleshooting, and user support.</li><li>
Approach broken processes with curiosity while mapping, diagnosing, and fixing inefficiencies with a systems-thinking mindset.</li><li>
Drive innovation in recruitment technology by identifying opportunities to simplify workflows, integrate new tech and AI, and enhance overall efficiency.</li><li>
Build dashboards, analyze KPIs, and co-translate recruiting data into actionable recommendations that inform strategic decisions.</li></ul>
Talent Acquisition &amp; Hiring Support (20%)<ul><li>
Manage a small portfolio of searches, supporting end-to-end hiring processes including job setup, interview logistics, candidate communications, and offer coordination.</li><li>
Ensure data accuracy, process consistency, and timely movement of candidates within the Applicant Tracking System.</li><li>
Deliver an equitable, candidate-centered hiring experience that reflects Braven's values</li><li>
Co-lead enablement sessions on interview best practices and hiring processes, earning trust and building strong relationships with hiring managers across functions.</li></ul> 

Requirements 
 
Minimum Requirements<ul><li>
At least 3 - 5 years of experience in talent operations, HR operations, recruiting operations, or a related field.</li><li>
Demonstrated experience supporting hiring processes and partnering with hiring managers in a fast-paced or growing organization</li></ul>
Preferred Qualifications<ul><li>
Strong project management skills, with the ability to manage multiple priorities, meet deadlines, and operate effectively in ambiguity.</li><li>
Excellent organizational and analytical skills, with a strong focus on process improvement and operational excellence.</li><li>
Exceptional interpersonal and customer service skills, including the ability to communicate clearly and empathetically with candidates, employees, and leaders.</li><li>
High level of comfort using tools such as Google Suite, HRIS and ATS platforms (e.g., Workable, Workday), Slack, Jira, or similar systems.</li><li>
Proficiency in leveraging, implementing, and optimizing leading technology tools, including proven experience leading change management processes.</li><li>
Alignment with and exemplification of Braven&rsquo;s core values and mission.</li></ul><ul><li>
Highly organized and able to manage multiple roles, recruiters, and workflows simultaneously without losing track of details.</li><li>
Demonstrated commitment to building strong and welcoming cultures that help to develop others.</li><li>
Exemplification of Braven&rsquo;s core values.</li><li>
Experience that has informed your belief in Braven&rsquo;s mission and has prepared you to work with, or for, Braven&rsquo;s student Fellow population.</li></ul>
Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply.
Work Demands<ul><li>
Ability to work in-person in Atlanta (GA), Chicago (IL), New York (NYC), or Newark (NJ) 3 days per week</li><li>
Travel for the team's annual planning meetings 3 -4 times a year</li></ul>
Additional Requirements<ul><li>
Authorized to work in the U.S.</li><li>
Braven doesn&rsquo;t offer employment visa sponsorship</li></ul>
Application &amp; Interview Process
While the interview process may vary slightly, the general process will be:<ul><li>
Phone screen with Talent Team member</li><li>
Performance Task</li><li>
Interview with Hiring Manager</li><li>
Panel Interview with Key Partners</li><li>
Reference Checks</li></ul> 
Benefits 
 
Compensation and Benefits
Braven offers competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Braven does not negotiate salary offers; instead, each salary offer is determined carefully using external and internal benchmarking.
Starting salary within the range is determined by role scope and qualifications, with new hires starting at the lower end to allow for growth with performance. Braven does not base compensation on individual candidate salary expectations and is committed to maintaining internal equity. The salary ranges, by geographic market, for this role are set forth $59,500-$74,300 in Atlanta, $62,700-$78,300 in Chicago, and $69,000-$86,200 in New York City and Newark. This is based on a 50-hour work week. This is a full-time, regular, exempt, and benefits eligible position where you will be working at 100% capacity.
Braven also provides competitive, comprehensive benefits, recognition, and career development. While Braven reserves the right to change benefits at any time, current benefits include:<ul><li>
Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)</li><li>
Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health</li><li>
Match of your 401K contribution up to 5% of your base annual salary, starting your first full month</li><li>
Coverage of 85% of health insurance premium for employee and dependents</li><li>
12 weeks of paid parental leave</li><li>
A one-month paid sabbatical after 4 years on staff</li></ul>
Please note that Braven is firm in its compensation philosophy; therefore, only candidates who believe our total rewards package aligns with what they are looking for in their next opportunity are encouraged to apply.
Location
We gather in the office 3 days a week (Tuesday through Thursday) and work remotely 2 days a week (Monday and Friday). Therefore, this role requires teammates to live within commuting distance of one of our hubs: Atlanta, Chicago, New York, or Newark. We believe in the magic, connection, and collaboration that happens when people work together face-to-face, and we believe in giving people flexibility to focus, balance personal priorities, and save themselves two commutes per week.
Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. We encourage talented individuals of all backgrounds to apply.</div>

Associate Director, Talent Acquisition & Operations

The Art of Touch

General ManagerCompensation: $65,000 - $85,000 per year + Performance BonusAbout The Art of Touch MassageThe Art of Touch Massage is a premium therapeutic massage studio in Midtown Atlanta that has served the community since 2007. Known for exceptional bodywork, an art-filled environment, and a commitment to helping guests feel like a masterpiece, the business has built a loyal client base and a strong reputation over nearly two decades.As we look toward the future, our focus is simple: rebuild operational excellence, strengthen accountability, grow appointment volume, and create a leadership structure that supports long-term success.We are seeking a General Manager who wants to take ownership of business performance and help lead the next chapter of growth.Position OverviewThe General Manager serves as the senior operational leader of The Art of Touch Massage.This role is responsible for therapist recruiting, workforce planning, scheduling, therapist performance management, team accountability, operational systems, and overall business performance.The General Manager will work closely with the Owner during an initial transition period but is ultimately expected to become the primary day-to-day operator of the business.This is not a hospitality coordinator role.This is a leadership position for someone who enjoys building teams, solving operational problems, holding people accountable, and producing measurable results.What You'll OwnRecruiting &amp; Staffing<ul><li>Build and maintain an ongoing pipeline of Licensed Massage Therapists</li><li>Develop relationships with massage schools and industry organizations</li><li>Recruit, interview, hire, onboard, and retain therapists</li><li>Ensure staffing levels consistently support business demand</li><li>Reduce vacancies and staffing bottlenecks</li></ul>Scheduling &amp; Capacity Management<ul><li>Align therapist availability with client demand</li><li>Improve evening, weekend, and peak-hour coverage</li><li>Manage therapist utilization and productivity</li><li>Reduce missed appointment opportunities</li><li>Forecast staffing needs based on business trends</li></ul>Therapist Leadership &amp; Accountability<ul><li>Directly manage the Licensed Massage Therapist team</li><li>Establish clear performance expectations and standards</li><li>Conduct coaching conversations, performance reviews, and corrective action when necessary</li><li>Hold therapists accountable for availability, professionalism, documentation, guest experience, and operational standards</li><li>Partner with Lead Massage Therapists to develop training, mentoring, and continuing education initiatives</li><li>Improve therapist retention while maintaining a culture of accountability</li></ul>Operations &amp; Team Leadership<ul><li>Directly oversee day-to-day business operations</li><li>Lead the front desk team through the Spa Manager and other team leaders</li><li>Improve systems, processes, and reporting</li><li>Ensure standard operating procedures are consistently followed</li><li>Resolve operational issues quickly and effectively</li><li>Maintain a high-quality client experience</li><li>Drive continuous improvement throughout the organization</li></ul>Business Performance<ul><li>Own appointment growth goals</li><li>Monitor utilization, staffing, retention, and operational KPIs</li><li>Track business performance and recommend corrective actions</li><li>Improve profitability through stronger execution and resource management</li><li>Deliver weekly operational reporting to ownership</li></ul>Success MetricsSuccess in this role will be measured by:Staffing<ul><li>Therapist headcount growth</li><li>Therapist retention</li><li>Time-to-fill open positions</li></ul>Capacity &amp; Utilization<ul><li>Therapist utilization</li><li>Evening and weekend coverage</li><li>Reduction in missed booking opportunities</li></ul>Business Growth<ul><li>Appointment volume</li><li>Revenue growth</li><li>Membership growth</li><li>Package sales</li><li>Profitability improvement</li></ul>Leadership<ul><li>Team retention</li><li>Accountability</li><li>Operational execution</li><li>Completion of strategic initiatives</li></ul>Ideal CandidateYou are likely a strong fit if you:<ul><li>Have successfully managed service-based businesses or multi-department teams</li><li>Have experience recruiting and retaining employees</li><li>Have directly managed employee performance and accountability</li><li>Are highly organized and execution-focused</li><li>Naturally hold people accountable</li><li>Enjoy solving operational problems</li><li>Are comfortable making decisions and taking ownership of outcomes</li><li>Can balance people leadership with performance expectations</li></ul>You understand that culture matters, but culture without accountability does not create results.Preferred Experience<ul><li>General Manager, Operations Manager, District Manager, Practice Manager, Studio Manager, or similar leadership experience</li><li>Recruiting and workforce planning</li><li>Scheduling and labor management</li><li>Employee coaching and performance management</li><li>P&amp;L responsibility</li><li>Service, wellness, hospitality, healthcare, fitness, or retail operations</li></ul>Massage industry experience is helpful but not required.Strong operational leadership experience is required.The OpportunityThis role is an opportunity to take over leadership of an established business with a strong reputation, a loyal client base, and significant growth potential.The right candidate will have the autonomy to improve systems, build a stronger team, increase operational performance, and play a key role in shaping the future of the organization.Pay: $65,000.00 - $85,000.00 per yearBenefits:<ul><li>401(k)</li><li>Employee discount</li></ul>Work Location: In person

General Manager - Massage Spa & Art Gallery

Incident IQ

<div><div>Company Overview:

About Us: 
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.

Purpose: 
Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We're focused on delivering the tools, support, and partnerships that help make that vision a reality.

Mission: 
Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We're reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.</div>
Manager, Customer Success Overview: 


We are seeking a strategic and people-centric Manager of Customer Success to lead and scale a high-performing regional pod. This role focuses on architectural leadership, transitioning from tactical account execution to the design of long-term operational frameworks that drive team-wide excellence. You will partner closely with other Managers of customer Success and your team to synthesize real-time product roadblocks into scalable process improvements, ensuring our engagement strategies remain agile and effective. 


As a key organizational leader, you will provide the deep-level coaching and career calibration necessary to drive industry-leading retention (GRR/NRR) while architecting a proactive, culture rich environment where both our customers and our team can thrive. 


Manager, Customer Success Responsibilities:
<ul>
<li>Lead, coach, and develop the team of Customer Success Managers (CSMs) to drive strong customer relationships and successful outcomes.</li>
<li>Define and implement scalable processes for onboarding, engagement, renewal, and advocacy.</li>
<li>Monitor and analyze customer health metrics, and proactively address risks and opportunities across the customer lifecycle.</li>
<li>Partner with Sales, Product, Support, and Marketing to ensure alignment and a consistent customer experience.</li>
<li>Own customer retention and renewal KPIs, and drive strategies to increase Net Revenue Retention (NRR).</li>
<li>Serve as an escalation point for complex customer issues and strategic accounts related to the business relationship/renewal.</li>
<li>Continuously gather and share customer feedback to inform product development and roadmap planning.</li>
<li>Provide regular reporting and insights on team performance, customer satisfaction (CSAT), NPS, and other success metrics.</li>
<li>Coach and work alongside the Team Lead as it relates to roadblocks and other issues inhibiting maximum team performance.</li>
<li>Champion a customer-centric culture across the organization.</li>
<li>Conduct 1:1s, evaluations, growth discussions and OKR building for direct reports including CSM/Senior CSM roles.</li>
<li>Work with other Managers and the Director of Customer Success on processes, procedures, strategic decisions and territory assignment based on team needs/objectives.</li></ul> 


Manager, Customer Success Requirements:
<ul>
<li>5+ years of experience in Customer Success or Account Management, including 2+ years in a people management or team lead role.</li>
<li>Proven success in driving customer retention, account growth, and satisfaction in a B2B (preferably SaaS) environment.</li>
<li>Strong leadership skills with a track record of building and mentoring high-performing teams.</li>
<li>Excellent communication, presentation, and stakeholder management skills.</li>
<li>Data-driven with experience using CRM and CS platforms (e.g., Salesforce, Gainsight, Totango, ChurnZero).</li>
<li>Strategic thinker with the ability to execute tactical plans and influence cross-functional teams.</li></ul><div> 
What makes Incident IQ different:
<ul>
<li>We facilitate whole-person growth where employees can develop personally as well as professionally.</li>
<li>We offer an energetic and collaborative environment; everyone's opinion matters!</li>
<li>We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!</li>
<li>We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!</li></ul> 


Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO). 

Incident IQ is an Equal Opportunity Employer</div></div>

Manager, Customer Success

Floor & Decor

<div>Your Work Matters
At Floor &amp; Decor, the Creative Director is responsible for defining and leading the digital visual storytelling strategy that inspires homeowners and professional customers throughout their design and renovation journeys. This role establishes and elevates the creative vision across digital channels, including email, advertising, social media, and e-commerce, ensuring a consistent and differentiated brand presence that drives engagement, customer connection, and business results.
The Creative Director serves as a strategic, hands-on creative leader, partnering closely with the Creative, Content Strategy, and Copy teams to translate brand, customer, and business objectives into compelling visual experiences. This role champions creative excellence, strengthens brand differentiation, and ensures the delivery of high-quality work that resonates with both homeowner and Pro audiences.
The Creative Director also leads and develops a team of creative professionals, fostering a culture of innovation, collaboration, and continuous improvement. As a builder and change agent, this role drives the evolution of creative processes, capabilities, and standards, enabling scalable growth while maintaining exceptional creative quality across all digital customer touchpoints.
You&rsquo;ll Be Successful With<ul><li>
Bachelor&rsquo;s degree in graphic design, interaction design, portfolio school, or similar.</li><li>
8+ years in digital design and art direction (agency and/or in-house), including 4+ years leading a creative team.</li><li>
Experience in retail, interior design, and/or home improvement strongly preferred; experience serving both consumer and professional/B2B audiences a plus.</li><li>
A portfolio showing strong digital work and deep proficiency across ecommerce, email, social, and advertising&mdash;with evidence of creative vision, strategic thinking, and measurable business impact.</li><li>
Track record of developing creative talent&mdash;guiding established teams through meaningful creative growth while building on strengths.</li><li>
Command of the fundamentals: art direction, typography, photography direction, visual identity, and user experience.</li><li>
Proficient in art directing video and motion&mdash;able to shape concepts, provide on-set direction, and partner with in-house or agency production, editors, and post-production.</li><li>
Understanding of DAM systems, project management tools, and a strong creative ops mindset.</li><li>
Expert proficiency in Figma and Adobe Creative Suite; motion tools (e.g., AfterEffects) a plus.</li><li>
Fluency with CGI and AI tools with a grounded perspective on where they add value (and where they don&rsquo;t).</li><li>
Proven experience building and evolving digital design systems that scale across channels and teams.</li><li>
Strong instinct for problem-solving&mdash;comfortable turning initial briefs into clear direction and navigating tough creative decisions with the team.</li><li>
Strong communicator with the ability to influence teams and present to senior leadership.</li></ul>
Your Day Consists Of<ul><li>
Leading design, art direction, and creative strategy across integrated campaigns for homeowner and Pro audiences spanning paid, owned, and shared digital channels, ensuring work is visually compelling, on-brand, and built for engagement, conversion, customer acquisition, and increased share of wallet.</li><li>
Setting, championing, and communicating a clear creative vision for Floor &amp; Decor&rsquo;s digital channels by developing and presenting creative concepts, storytelling, messaging, and visual language to peers, senior stakeholders, and executive leaders while maintaining a high standard of creative excellence throughout the customer journey.</li><li>
Serving as the visual guardian and champion of Floor &amp; Decor&rsquo;s digital brand presence, ensuring creative output consistently builds brand equity, maintains brand integrity and authenticity, adapts appropriately for Pro and homeowner audiences, and aligns with non-digital brand touchpoints.</li><li>
Leading, coaching, and developing a high-performing digital creative team by setting clear expectations, providing constructive feedback, fostering creative risk-taking and accountability, assigning work strategically, supporting professional growth, and balancing people leadership with hands-on art direction.</li><li>
Building a deep understanding of customer behavior and the digital customer journey, partnering with UX, ecommerce, marketing, lifecycle, CRM, social, analytics, merchandising, category management, product, and other cross-functional teams to create seamless customer experiences and support business priorities.</li><li>
Partnering with UX on the ongoing evolution of the digital design system, ensuring it remains on-brand, scalable, accessible, and effective across digital channels.</li><li>
Shaping creative briefs and collaborating with marketing stakeholders, project management teams, agencies, and external partners from concept through execution, establishing ways of working that balance quality, efficiency, and speed while representing digital creative in cross-functional planning and executive reviews.</li><li>
Remaining current on digital design trends, platform changes, emerging technologies, accessibility standards, and AI-powered creative solutions; championing AI fluency as a core team capability and defining how technology integrates into workflows to expand creative capacity, improve efficiency, and enable greater focus on concept development and strategy.</li></ul>
WORKING CONDITIONS (TRAVEL &amp; ENVIRONMENT):<ul><li>
Travel may be required, including air and car travel</li><li>
The noise level in the work environment is typically quiet to moderate.</li></ul>
Physical/Sensory Requirements<ul><li>
Sedentary Work &ndash; Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.</li></ul>
Benefits &amp; Rewards
Bonus opportunities &amp; career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
<ul><li>Paid vacation and sick time for eligible associates
</li><li>Paid holidays plus a personal holiday
</li><li>Paid Volunteer Time Off that starts on Day 1</li></ul>
Equal Employment Opportunity
Floor &amp; Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.</div>

Creative Director Digital Marketing

Venterra Realty

<div><div><div>ROLE: Regional Maintenance Manager</div><div>
REPORTS TO: Senior Director of Maintenance Operations</div><div>
LOCATION: Atlanta Region</div><div>
THE OPPORTUNITY</div><div>
The Regional Maintenance Manager oversees maintenance operations across multiple communities, ensuring efficient service delivery and asset preservation. This role leads Maintenance Managers, drives strategic initiatives like the Neighborhood Program, and ensures budget adherence. As a key operational leader, the RMM optimizes maintenance performance to support resident satisfaction and property success.</div><div>
KEY JOB RESPONSIBILITIES<ul><li>
Lead and develop Maintenance Operations teams, ensuring high-quality service delivery as part of the Customer Dedicated Service Provider model.</li><li>
Directly oversee Maintenance Managers providing coaching, leadership, and performance management to drive excellence in property maintenance.</li><li>
Implement and support the Neighborhood Services Program, strategically allocating maintenance resources across multiple communities for efficiency.</li><li>
Collaborate on budget creation and expense management to maximize profitability and ensure fiscal responsibility.</li><li>
Establish and enforce maintenance service standards, vendor relationships, and compliance with safety and regulatory requirements.</li><li>
Collaborate with Regional Managers to ensure maintenance operations align with overall property performance and resident satisfaction goals.</li><li>
Support the team with other duties as needed to maintain resident satisfaction and property standards.</li></ul></div><div>
CANDIDATE PROFILE<ul><li>
Minimum of three years of proven success in multifamily maintenance with multisite leadership responsibilities.</li><li>
HVAC &amp; CPO certification preferred.</li><li>
Intermediate skills in carpentry, waterproofing, roofing, gutters, asphalt repairs, and general building maintenance.</li><li>
Intermediate skills in electrical and plumbing.</li><li>
Knowledge of OSHA regulations and safety protocols.</li><li>
Proven track record of superior customer experience.</li><li>
Advanced computer skills (Microsoft Word/Excel/Outlook).</li><li>
Excellent leadership, communication, and organizational skills.</li><li>
Lifting/carrying (supplies, equipment, etc.):</li></ul></div></div><div><div><ul><li><div><ul><li>
Over 75 lbs. Rare need</li><li>
25 &ndash; 75 lbs. Occasional need</li><li>
1 &ndash; 25 lbs. Constant need</li></ul></div></li></ul></div><div> 
BENEFITS<ul><li>
Competitive Base Salary and performance bonus.</li><li>
A robust package of Health (Medical (PPO), Dental, Vision), 401k matching, paid vacation suite benefits and employer-paid Short &amp; Long-Term Disability, among other things.</li><li>
Educational Assistance / Reimbursement to support your drive to learn.</li><li>
8 paid hours per year of Volunteer Time Off to serve the organization(s) of your choice.</li><li>
Access to thousands of employee discounts with BenefitHub.</li></ul></div><div> 
COMPANY OVERVIEW
</div><div>Venterra Realty is a growing developer, owner, and operator of multifamily apartments with 90 mixed-use and multifamily communities across 22 major US cities. Over 50,000 people and more than 10,000 pets call Venterra &quot;home&quot;! The Venterra Team is focused on achieving excellence in serving its three major stakeholders: residents, employees, and investors. Venterra has enjoyed tremendous growth and financial success over its 24-year history. This success has been achieved through the exceptional commitment and dedication of Venterra's approximately 950 team members. Find out more about Venterra Realty and its award-winning company culture at Venterra.com.</div><div>
We&rsquo;re thrilled to be recognized as a leading workplace with numerous prestigious awards year after year!</div><div>
US Awards:<ul><li>
2025 Best Workplaces in Real Estate&trade;</li><li>
2025 Best Medium Workplaces &trade;</li><li>
Fortune Best Workplaces in Texas&trade; List</li></ul></div></div><div><div>
Canada Awards:<ul><li>
2025 Best Workplaces&trade; for Professional Development</li><li>
2025 Best Workplaces&trade; for Inclusion</li><li>
2025 Best Workplaces&trade; for Mental Wellness 2025</li><li>
2025 Best Workplaces&trade; in Canada</li><li>
2025 Best Workplaces&trade; with Most Trusted Executive Team</li><li>
2025 Best Workplaces&trade; for Young Talent</li><li>
2025 Best Workplaces&trade; in Real Estate &amp; Property Development 2025</li></ul></div><div> 
Explore our communities at VenterraLiving.com, and visit Venterra.com to learn more about how we&rsquo;re out-caring the competition by staying true to our value proposition: &ldquo;We care more about renter experiences, which drives superior results.&rdquo;</div><div>
Venterra Realty is an equal opportunity employer. Accessibility accommodations are available on request for candidates taking part in all stages of the selection process.</div><div>
Work Authorization Requirement: Applicants must be legally authorized to work in the United States at the time of application and throughout employment. The company does not provide visa sponsorship for this role.</div></div></div>

Regional Maintenance Manager

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