associate social services specialist

State of Missouri

<div>Job Summary - Why you&rsquo;ll love this position
<p><b>Job Location:</b> <b>The base location is Miller or Morgan, Camden, Laclede County.
</b></p><p><i>Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift, or time-of-service pay).
</i></p><p>The <b>Department of Social Services</b> partners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives.</p>
<p>Are you passionate about helping people? Do you love working with children and families? Do you enjoy assisting people in difficult circumstances? The Department of Social Services &ndash; Children&rsquo;s Division cares for at-risk children and families by providing family preservation and reunification services, investigating allegations of abuse and neglect, and conducting foster care and adoption case management. If you want to be part of a great team working to make a difference, please come join us!</p>
Responsibilities - What you&rsquo;ll do
<ul><li>Establish and maintain collaborative relationships with partnering agencies who serve children and families;</li>
<li>Assist families to attain and maintain stability through appropriate casework, home management or referral for more skilled counseling treatment;</li>
<li>Interacts with law enforcement and juvenile officers, other public officials, and community organizations regarding family and children issues;</li>
<li>Represent Children&rsquo;s Division during court hearings and other meetings related to case work.
</li><li>Respond to the needs of children in their homes and throughout the community, providing transportation, if needed.</li>
<li>Other duties as assigned.
</li></ul>Qualifications - All you need for success
<ul><li><b>Associate Social Services Specialist:</b>
<p><b>High School Diploma or High School Equivalent</b><b> and</b><b> </b><b>Four or more years </b>of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator&rsquo;s license. <b>OR</b></p>
<p><b>Bachelor&rsquo;s</b> degree from an accredited college or university, preferably a degree in Social Work or comparable human services field. (<i>Substitutions allowed</i>)</p></li>
<li><b>Social Services Specialist (II):</b>
<p><b>High School Diploma or High School Equivalent</b><b> and</b><b> Five or more years </b>of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator&rsquo;s license. <b>OR</b></p>
<p><b>Bachelor&rsquo;s</b> degree from an accredited college or university, preferably a degree in Social Work or comparable human services field (Substitutions allowed); <b>and, </b><b>One or more years</b> of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator&rsquo;s license.</p></li>
<li><b>Social Services Specialist (III):</b>
<p><b>High School Diploma or High School Equivalent</b><b> and</b><b> Six or more years </b>of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator&rsquo;s license. <b>OR</b></p>
<p><b>Bachelor&rsquo;s</b> degree from an accredited college or university, preferably a degree in Social Work or comparable human services field (Substitutions allowed); <b>and, </b><b>Two or more years</b> of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator&rsquo;s license.</p>
<p><i>(A combination of earned credit hours from an accredited college or university in the preferred fields such as social work, family and child development, special education, psychology, sociology, or related behavioral sciences and experience described may substitute for the stated qualifications. 30 credit hours are equivalent to 1 year of experience. Professional experience as described must be of a substantial period of time (over 50% of time)).</i></p></li>
</ul><p><i>(Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant)</i></p>
<p><b>Preferred Qualifications:</b></p>
<ul><li>Ability to work a combination evening/weekend shift
</li><li>Excellent problem-solving and time management skills</li>
<li>Excellent oral, written and interpersonal communication skills</li>
<li>Availability to be in the &ldquo;on call&rdquo; rotation one weekend a month.</li>
<li>Ability to travel throughout the State of Missouri as needed</li>
</ul>Job Details - More reasons to love this position
<p>The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
</p>Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:
<p>CD-HR@dss.mo.gov
</p><p></p>The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.</div>

Associate/Social Services Specialist (I/II/III)

<div>Overview:
<p>
THIS POSITION IS LOCATED IN KENTLAND, INDIANA.</p><p>
Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources (DFR) as an Eligibility Specialist. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance. The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Specialist staff are responsible for assisting in the processing of new applications and documents for ongoing public assistance.</p><div><b>
Knowledge Services,</b> established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.</div><br>
<div></div>
Responsibilities:
<ul><li>Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients</li><li>
Verify all information is gathered accurately and meets state policies</li><li>
Obtain release forms and medical records as needed</li><li>
Verify income, assets, and other financial / legal documents</li><li>
Review regulations and program requirements with clients</li><li>
Utilize automated program to determine eligibility of state assistance programs</li><li>
Data entry into state database</li><li>
Respond to all inquiries in a timely manner via phone or email</li></ul>
Qualifications:
<ul><li>Highly organized and analytical team player</li><li>
Previous Case Manager experience is a plus</li><li>
Strong written and verbal skills</li><li>
Solid computer skills, Microsoft Office proficiency</li><li>
Basic math skills</li><li>
Case management skills</li><li>
Independent worker who is a self-starter that is reliable and dependable</li><li>
Strong customer service background with a professional demeanor</li><li>
Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required</li><li>
2 years&rsquo; experience in a social service environment, state or local government is desired pertaining to employment / training programs</li><li>
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply</li></ul><p>
The Eligibility Specialist position is an opportunity where you can make an immediate impact on your community, plus the potential for promotion. You will be provided an extensive training program to give you the skills to be successful in this role. The wage is $16.50/hr. This role offers paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.</p><p><br>
</p><p>If you are looking for a position that could be the start of your career, apply now for immediate consideration.</p><p></p><div><b><br>
Physical Requirements:</b></div><ul><li><i>
Job frequently requires sitting, handling objects with hands.</i></li><li><i>
Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.</i></li><li><i>
Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact </i><i>TalentHR@knowledgeservices.com</i><i>.</i></li></ul><div></div><div><i><br>
Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with </i><i>disabilities, veterans, and military families are encouraged to apply.</i></div><div></div><div><b><br>
#INDDFR</b></div></div><div></div>

Eligibility Specialist - Case Manager

penndel mental health center

<div>Description:
<p><b><i>
Join a Team Where Purpose Meets Impact!</i></b></p><p><b>
Who we are</b>&hellip;Penndel Mental Health Center is a private, non-profit community mental health center, which has been providing psychiatric and social services to residents of Lower Bucks County for over 50 years.</p><p>
At our organization, every role in our organization contributes directly to our mission to strengthen individual, family and community well-being through accessible high-quality community-based behavioral health services.</p><p><b>
What we value</b>&hellip; Each member of our team supports our commitment to operational excellence, collaboration, responsiveness, adaptability, access to services, building healthy environment, providing comprehensive and integrated services, honesty and trustworthiness, and working as one Penndel!</p><p><b>
How to join our team</b>&hellip; Apply today! At Penndel, you&rsquo;ll enjoy excellent training, supervisory support, and industry-leading total rewards package. Become a part of our great team&hellip;Where Purpose Meets Impact!</p><p><b>
Location:</b>2080 Cabot Blvd. West, Langhorne, PA 19047</p><p><b>
FT/PT</b>: Full-time</p><p><b>
General description/ Qualifications:</b></p><p>
The Case Management Referral Specialist is a position that assists children, adolescents and adults and their families as the access point to Administrative and Blended Case Management Services at Penndel Mental Health Center. The Referral Specialist operates as Penndel Mental Health Center&rsquo;s Case Management liaison to hospitals, community members and other network providers who wish to inquire as well as refer individuals to Mental Health Case Management. The Referral Specialist receives, tracks, processes and intakes referrals to case management based on client&rsquo;s needs and eligibility.</p><p>
Requires a minimum of a Bachelor&rsquo;s degree in human service field. Blended Case Management experience strongly preferred.</p><p><b>
Duties/Responsibilities:</b></p><ul><li>
Receives, processes, and tracks incoming ACM and BCM Case Management referrals.</li><li>
Coordinates with referral sources to schedule interviews and assess referred clients</li><li>
Assess referrals for eligibility for Blended Case Management services</li><li>
Determines the appropriate case management department for new intakes (ACM or BCM)</li><li>
Assists potential referrals by providing coordination to community resources if case management services are mutually determined to not be necessary</li><li>
Conducts the initial intake and assessment of case management clients including the completion of the initial matrix to identify case management level of care (Resource Coordination or Intensive Case Management)</li><li>
Collaborates with the Associate Executive Director regarding potential appropriateness of referrals for higher levels of community care (such as Assertive Community Treatment) or more appropriate case management services depending on cognitive functioning (such as Intellectual Disability Supports Coordination)</li><li>
Fulfills other record keeping and reporting requirements</li><li>
Attends agency staff development and training meetings on a weekly basis, monthly BCM trainings, and OMH training sessions and seminars specifically designed for BCM</li><li>
Participates in regularly scheduled supervisions which include: individual once per week, and group supervision</li><li>
Performs related duties as required/assigned</li><li>
Must adhere to Corporate Compliance policy</li><li>
Position normally requires the physical demands of performing work requiring low physical exertion, lifting up to 10 pounds and mobility that would enable employee to attend meetings in a variety of settings.</li></ul>
Requirements:
<p><b>
Physical Requirements:</b></p><p>
Equipment use including but not limited to computer (including repetitive motions of typing, seeing monitor), copier, fax, printer, shredder, telephone, cell phone, and voice mail and light lifting up to 10 pounds, ability to drive agency vehicles.</p></div>

Case Management Referral Specialist

Bomnin Automotive

<div>
 <p>
  <strong>
   IMPORTANT:
  </strong>
 </p>
 <ul>
  <li>
   <u>
    This is not a remote position
   </u>
   , this position is On Site in Miami, FL 33177.
  </li>
  <li>
   <u>
    +4 Years of experience required
   </u>
   on Adobe Premier or After Effects, and on Photoshop.
  </li>
  <li>
   <u>
    Strong video creation skills required
   </u>
   .
  </li>
 </ul>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Job Title:
  </strong>
  Social Media &amp; Branding Specialist
 </p>
 <p>
  <strong>
   Department:
  </strong>
  Creative
 </p>
 <p>
  <strong>
   Employment Status:
  </strong>
  Full-time (Non-exempt)
 </p>
 <p>
  <strong>
   Reports to:
  </strong>
  Creative Director
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Position Summary
  </strong>
 </p>
 <p>
  As a Social Media and Branding Specialist at Bomnin Automotive, you will play a key role in strengthening our digital presence and elevating our brand. You will be responsible for creating engaging original content, managing social media platforms, and interacting with followers and customers to foster meaningful connections. In addition, you will capture and produce content at our dealerships and community events, showcasing Bomnin Automotive's commitment to its customers and the local community.
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Social Media
  </strong>
 </p>
 <ul>
  <li>
   Create high-quality, original, engaging, and visually appealing content for various social media platforms, including but not limited to Instagram, Facebook, LinkedIn and YouTube.
  </li>
  <li>
   Assist developing and maintaining a content calendar to ensure consistent posting and timely delivery of content that reflects current promotions, events, and dealership updates.
  </li>
  <li>
   Design and implement social media strategies to align with our business goals.
  </li>
  <li>
   Suggest and implement features to develop brand awareness, promotional campaigns, engagement in community events, news and more.
  </li>
  <li>
   Research social media trends and inform Creative Director of changes that are relevant to the company&rsquo;s marketing activities.
  </li>
  <li>
   Monitor traffic, engagement and other metrics on our social platforms.
  </li>
  <li>
   Stay up-to-date with current technologies and trends in social media, design tools and applications.
  </li>
  <li>
   Monitor all platforms, identifying opportunities for enhancement, ensuring consistency and accuracy in the portrayal of information, images, operational hours, contact numbers, and other relevant details.
  </li>
  <li>
   Communicate with followers and customers, respond to queries in a timely manner.
  </li>
  <li>
   Respond to both positive and negative reviews across all social media accounts and platforms.
  </li>
 </ul>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Community Involvement Events
  </strong>
 </p>
 <ul>
  <li>
   Capture photos and videos at community events and use the footage to create engaging social media content.
  </li>
  <li>
   Actively engage in community events and initiatives to strengthen our brand presence and promote community involvement.
  </li>
 </ul>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Proven work experience as a social media content creator and videography (+4 years of experience).
  </li>
  <li>
   Ability to deliver creative content (video, images, and text).
  </li>
  <li>
   Excellent knowledge of Facebook, Instagram, Google, YouTube, LinkedIn and other platforms best practices.
  </li>
  <li>
   Great attention to detail.
  </li>
  <li>
   Ability to prioritize duties and meet department goals and deadlines, maintaining a high level of organization.
  </li>
 </ul>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   High proficiency with Adobe Premiere (After Effects is a plus).
  </li>
  <li>
   Experience in Microsoft Office Suite required.
  </li>
 </ul>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Physical Demands:
  </strong>
 </p>
 <ul>
  <li>
   This role involves working in an office setting and using a computer for extended periods.
  </li>
  <li>
   Photo and video shoots will often take place outdoors, involving exposure to weather conditions.
  </li>
 </ul>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Work Environment:
  </strong>
 </p>
 <ul>
  <li>
   The work environment includes an office and requires travel to nearby dealership locations in Miami, FL.
  </li>
 </ul>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Other Duties:
  </strong>
 </p>
 <ul>
  <li>
   Please note that this job description is not exhaustive, and other duties may be assigned as needed by the Creative Director.
  </li>
 </ul>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   At-Will Employment Relationship:
  </strong>
 </p>
 <p>
  The employment relationship between the Social Media and Branding Specialist and Bomnin Automotive is "at-will." This means that either the associate or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice. This job description does not create a contract of employment, implied or otherwise, and the Social Media and Branding Specialist is not guaranteed employment for any specified period.
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <ul>
  <li>
   Health, Dental, Vision, Life and Pet insurance
  </li>
  <li>
   GAP
  </li>
  <li>
   Paid time off and holidays
  </li>
  <li>
   401(k)
  </li>
 </ul>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Compensation
  </strong>
 </p>
 <p>
  Based on experience and skills.
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Schedule
  </strong>
 </p>
 <ul>
  <li>
   Monday through Friday.
  </li>
  <li>
   Flexibility to work a weekend if required by an event schedule.
  </li>
 </ul>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Language
  </strong>
 </p>
 <p>
  Fluent in both English and Spanish.
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Work Location
  </strong>
 </p>
 <p>
  In person/On site. Reliably commute to Kendall, FL 33177.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Join our team and contribute to our mission of connecting with our customers and the local community while driving brand awareness and customer loyalty. If you have a passion for social media, events, drive for success, and a commitment to fostering meaningful relationships, we'd love to hear from you.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Other Duties
  </strong>
 </p>
 <p>
  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   EEO Statement
  </strong>
 </p>
 <p>
  The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. Bomnin Automotive is an equal opportunity employer and a drug-free workplace.
 </p>
</div>


Social Media & Branding Specialist

Savills Middle East

<div>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 Savills plc is a global real estate services provider listed on the London Stock Exchange. We have an international network of more than 600 offices and associates throughout the Americas, the UK, continental Europe, Asia Pacific, Africa and the Middle East, offering a broad range of specialist advisory, management and transactional services to clients all over the world. Our people combine entrepreneurial spirit and a deep understanding of specialist property sectors with the highest standards of client care.
 <br/>
 <br/>
 The Paid Media Executive is responsible for the accurate setup and optimisation of paid social media campaigns, with additional support across paid search where required. This role plays a key part in driving growth across business divisions by delivering effective digital activations that attract and engage potential clients. Core responsibilities include audience research, social ad creation, optimisation and budget management, performance monitoring, A/B testing, and reporting on campaign effectiveness. The role will also support paid search activity through keyword research, bid management, and campaign analysis as needed.
 <br/>
 <br/>
 The individual will be Cairo‑based, supporting the UK business, and will form part of a Cairo media buying team alongside other locally based media buyers.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Campaign Setup
  <br/>
  <br/>
 </strong>
 Set up new paid media campaigns upon receipt of a brief, including target audience, budget, and messaging.
 <br/>
 <br/>
 <strong>
  Campaign Checks and Optimisation
  <br/>
  <br/>
 </strong>
 Review campaigns thoroughly before publishing to ensure accuracy.
 <br/>
 <br/>
 <strong>
  Daily Checks
  <br/>
  <br/>
 </strong>
 Conduct daily checks on all live campaigns to ensure they are running correctly. Alert the team to any campaigns performing below benchmarks, allowing discussion on how best to optimise and adjust strategies.
 <br/>
 <br/>
 <strong>
  Reporting
  <br/>
  <br/>
 </strong>
 Generate regular reports with added commentary for sharing with business stakeholders.
 <br/>
 <br/>
 <strong>
  Continuous Improvement
  <br/>
  <br/>
 </strong>
 Identify opportunities for process improvement and efficiency in campaign setup. Stay up-to-date with industry best practices and emerging technologies in digital marketing.
 <br/>
 <br/>
 <strong>
  Skills, Knowledge And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in setting up paid social campaigns across multiple platforms including Meta and LinkedIn.
  </li>
  <li>
   Experience in setting up paid search campaigns.
  </li>
  <li>
   Strong analytical skills with the ability to prepare and interpret reporting information.
  </li>
  <li>
   Experience using Google Analytics.
  </li>
  <li>
   Fluent in English.
  </li>
  <li>
   A passion for marketing, paid social and PPC opportunities.
  </li>
  <li>
   Strong teamwork and interpersonal skills for liaising with clients and colleagues.
  </li>
  <li>
   Excellent written and verbal communication skills.
  </li>
  <li>
   Hands-on experience with PPC and Paid Social campaigns.
  </li>
  <li>
   Knowledge of Google Ads and Google Analytics.
  </li>
  <li>
   Comprehensive understanding of Paid Media, PPC marketing principles, approaches, and best practices.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Experience &amp; Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good written and verbal communication skills.
  </li>
  <li>
   Ability to multi-task and manage various project elements simultaneously
  </li>
  <li>
   Strong attention to detail
  </li>
  <li>
   Certification or qualification in paid social and as a PPC Specialist
  </li>
  <li>
   Immediate availability preferred
   <br/>
   <br/>
  </li>
 </ul>
 Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.
</div>


Paid Media Executive

NTT DATA

Make an impact with NTT DATA
<br>Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
<br><br>
Your day at NTT DATA
<br>The Associate Managed Services Operations Specialist is an entry level subject matter expert, responsible for learning the skills to work closely with internal service delivery teams to help plan, coordinate and monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously improve service delivery.
<br><br>
The main responsibility of the Associate Managed Services Delivery Operations Specialist is to ensure that less complex services are delivered effectively and efficiently by carrying out routine operational tasks and assisting with the implementation of a services model that meets business needs for clients.
<br><br>
<b>Key responsibilities:</b><br>
<ul>
<li>Assists with the management of the shift roster and ensures that all operations metrics are monitored.</li>
<li>Assists with ensuring that shift handover processes are adhered to and managed.</li>
<li>Assists with the management of shift escalations from clients.</li>
<li>Dashboards all key Metrics and manages the about to be breached situations.</li>
<li>Contributes to ensuring that services are meet the stated service level agreement (SLA) levels.</li>
<li>Monitors the operational effectiveness of support services and develops and implements the required improvement plans.</li>
<li>Balances the needs of the client with the strategic direction of the organization.</li>
<li>Understands the core issues affecting the client and works with the relevant service teams to resolve.</li>
<li>Helps to identify the needs, risks and issues and proposes appropriate solutions and courses of action.</li>
<li>Performs any other advanced operational tasks as required by leadership.</li>
<li>Ensure timely response to incidents, alarms, and service requests.</li>
<li>Coordinate with the team to prioritize and resolve issues based on severity and impact.</li>
<li>Participate in incident response, escalation, and resolution procedures.</li>
<li>Maintain incident documentation and generate reports for management review.</li>
<li>Serve as a single point of contact for communication.</li>
<li>Facilitate regular meetings to review performance, discuss ongoing projects, and share information.</li>
<li>Maintain up-to-date documentation of standard operating procedures (SOPs) and incident resolutions.</li>
<li>Ensure that knowledge base articles are created and updated to aid in issue resolution.</li>
<li>Works closely with the Site Reliability/onsite engineers.</li>
</ul>
<b>To thrive in this role, you need to have:</b><br>
<ul>
<li>Displays good customer service focus.</li>
<li>Excellent communication skills and ability to prepare structured, and relevant communications to operations leaders.</li>
<li>Good organizational skills with the ability to work in a fast paced and deadline driven environment.</li>
<li>Displays ability to work creatively and analytically in a problem-solving environment.</li>
<li>Displays ability to quickly become proficient in delivery processes and related systems.</li>
<li>Displays ability to analyze, design and improve operations processes.</li>
<li>Ability to work across different cultures and social groups.</li>
<li>Displays ability to work well in a pressurized environment and adapt to changing circumstances.</li>
<li>Basic understanding of networking concepts and IT infrastructure.</li>
</ul>
<b>Academic qualifications and certifications:</b><br>
<ul>
<li>Bachelor’s degree or equivalent in Information Technology or Business Administration or related.</li>
<li>ITIL foundation certification.</li>
</ul>
<b>Required experience:</b><br>
<ul>
<li>Entry level work experience gained in a managed service delivery within a large scale (preferably multi-national) technology services environment,</li>
<li>Entry level experience gained in a managed service delivery environment including technical and service management exposure.</li>
<li>Entry level experience in managing customer escalation situations and objection handling.</li>
<li>Entry level demonstrated managed services operations experience.</li>
</ul>
<b>Workplace type:</b> On-site Working
<br><br>
About NTT DATA
<br>NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.
<br><br>
Equal Opportunity Employer
<br>NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
<br><br>
Third parties fraudulently posing as NTT DATA recruiters
<br><br>
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Managed Services Operations Coordinator

Devereux

<div>Description:
<div><b>
Position: Instructional Support Specialist</b></div><div><b>
Hourly Rate: $20.90 - $24.01 per hour</b></div><div><b>
Full Time Schedule: 37.5 hours a week, Monday through Friday/Position follows the TCV Day Academy School Calendar</b></div><div><b>
Location: Day Academy, Homestead, PA</b></div><div></div><div><b><br>
Devereux/TCV Community Services is Hiring for an Instructional Support Specialist for its Day Academy in Homestead, PA!</b></div><div></div><div><br>
As an <b>Instructional Support Specialist</b> at Devereux/TCV, you will work with other dedicated professionals who share your passion for helping individuals in need.</div><div></div><div><br>
Devereux/TCV Community Services in Homestead, PA provides programs and services for children with intellectual disabilities, autism spectrum disorder, and dual diagnoses. This position will support the teacher&rsquo;s direction by providing assistance with academic, social, and behavioral needs of assigned clients. You will assist in the implementation of a basic educational programming and performing duties as directed by the building administrator or classroom teacher inclusive of individual tutoring or one-on-one support for a student with special needs.</div><div></div><div><br>
You deserve to work somewhere that gives back to you! Devereux/TCV is proud to offer <b>ASCEND &ndash; the</b> <b>first career accelerator program</b> exclusively designed to give behavioral healthcare workers &ndash; the career guidance, one-on-one coaching, skills and financial assistance you need to reach your full potential. This program includes tuition assistance and student loan repayment, among other benefits!</div><div></div><div><br>
We offer:</div><ul><li>
Experience working in a classroom with low student to staff ratios.</li><li>
Opportunities to work with children with developmental disabilities and helping them to achieve their highest potential.</li><li>
Time off benefits that include accrued paid personal days and accrued health management leave.</li><li>
Quality Low-Cost Benefits, plus student loan debt assistance and 30-day benefit eligibility waiting period for new hires!</li></ul>
Qualifications:
<div><b>
EDUCATION:</b> Associate degree in a related discipline from an accredited school/college required.</div><div></div><div><b><br>
EXPERIENCE</b>: Requires a minimum of two (2) years of experience working in a special education or behavioral healthcare setting with students with severe/complex behavioral/emotional issues.<br>
</div><div></div><div><b>Qualifications:
</b></div><ul><li>A valid PA Driver&rsquo;s License preferred.</li><li>
State Criminal, Child Abuse and FBI clearances, required.</li><li>
Be flexible, patient, energetic, creative, and have a sense of humor.</li><li>
Have a strong passion for working with and helping children with special needs.</li></ul><div></div><div><br>
#sponsored</div><div></div><div><br>
Devereux has a zero-tolerance policy for abuse and maintains policies and procedures to systematically reduce the risk of abuse to occur in our organization. Devereux fosters a culture of reporting abuse, and will cooperate with the authorities to the fullest extent possible.</div>
Company Overview:
<div><b>
Company Overview</b></div><div>
Devereux is one of the nation&rsquo;s largest nonprofit organizations, providing services, insight and leadership in the evolving field of behavioral healthcare. Founded in 1912, Devereux operates a comprehensive national network of clinical, therapeutic, educational and employment programs that positively impact the lives of 10,000+ children, adults &ndash; and their families &ndash; every year.<br>
</div><div></div><div><b>Our Mission: </b>Devereux changes lives &ndash; by unlocking and nurturing human potential for people living with emotional, behavioral or cognitive differences.
</div><div>With nearly 6,500 employees working in programs across the country, Devereux is a trusted partner for families, schools and communities, serving individuals in the areas of autism, intellectual and developmental disabilities, specialty mental health, education and foster care.</div><div></div><div><b><br>
Our Culture, Our Expectations</b></div><div>
At Devereux, Servant Leadership is embedded throughout our culture and every aspect of our organizational framework. Our mission-driven, people-first mindset is at the heart of the compassionate and high-quality programming we provide &ndash; every day &ndash; for the individuals and families we serve, and other key stakeholders. Devereux offers challenging and exciting work, and our team environment creates an empowering, positive and rewarding atmosphere. To be successful at Devereux, you will: put the needs of others first, feel called to serve and called to lead. As a member of our team, you will be a significant part of our commitment to providing a welcoming and supportive work environment across all programs and services, and within all policies and employee practices.</div><div><br>
</div><div>We believe a workplace rooted in inclusivity &ndash; offering a sense of belonging to all those who walk through our doors &ndash; is fundamental to delivering the highest quality healthcare services. Through open dialogue and the creation of brave spaces, we will engage in work that gives each of us a chance to change the world &ndash; one person, one family, one community at a time.</div><div></div><div><b><br>
What Devereux Offers You</b></div><div>
In addition to a competitive salary, Devereux provides a comprehensive health and welfare program to eligible full-time employees, family members and domestic partners. Eligible employees are eligible to start benefits after <b>30 days</b> of employment. In addition, we offer;</div><div><br>
</div><ul><li>Medical (including telemedicine via phone, web, app), dental, prescription drug, preventative care, and mental health services.</li><li>
Student loan debt assistance, tuition reimbursement and continuing education assistance.</li><li>
Generous time-off (start accruing 1st day), 403(b) retirement plan with matching benefit, and voluntary/employee paid supplemental life and accident coverage.</li><li>
Employee assistance / work-life balance program.</li></ul><div><b>
Visit </b><b>www.mydevereuxbenefits.org</b><b> to see why Devereux is a great place to work!</b></div><div><br>
</div><div><i>Devereux is a drug-free workplace, drug screening required. EOE</i></div></div>

Instructional Support Specialist

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