assurance analyst

Waltonen Engineering

<div>Waltonen Engineering is seeking a Quality Analyst to join our team!<br>
<br>
<b>Responsibilities</b><ul><li>
Review finished products to ensure that all specifications and contractual requirements have been met and that component accountability is complete.</li><li>
Review special process certifications for compliance to customer requirements.</li><li>
Review final inspection reports of details, sub-assemblies, and final assemblies.</li><li>
Review and approve Tool Inspection Records, FAI reports, CofC documents, and compile final customer inspection packages.</li><li>
Follow the companies&rsquo; document control protocols per the Quality Management System.
</li><li>Support manual inspection utilizing micrometers, calipers, etc. to ensure the integrity of the components as needed.</li><li>
Maintain knowledge of customer and industry standards and specifications.</li><li>
Serve as the primary liaison contact and support for customer quality representatives and source inspectors.</li><li>
Stay current and up to date on customer quality clauses and standards which may require online accounts.</li><li>
Physical review of tooling, tool ID, torque striping/bugging, proof load witnessing, vacuum, etc.</li><li>
Problem investigation and resolution in accordance with Nonconformance/Corrective Action Processes, Quality Manager, Build Lead, Program Manager, etc.
</li><li>Provide support to the build team, project managers, and other stakeholders by interpreting GD &amp; T specifications and ensuring compliance with identification, paint, coating, welding, and testing requirements in accordance with customer standards.
</li><li>Any additional duties as reasonably assigned by management</li></ul><b>
Qualifications</b><ul><li>
Minimum of High School Diploma/GED required.</li><li>
Minimum of 3 years&rsquo; experience in a quality assurance buyoff/engineering position or in aerospace and/or aerospace tooling industry.</li><li>
Proficient in Microsoft Office (Word, PowerPoint, Excel) and Adobe tools, ensuring timely and accurate creation of professional materials.</li><li>
Ability to effectively handle tasks in a fast- paced environment</li><li>
Able to work overtime and weekends when necessary.</li></ul><b>
Preferred Qualifications</b><ul><li>
Familiar with AS9100 and/or ISO9001 Quality Management Systems</li><li>
Proficient in GD &amp; T interpretation.</li><li>
Confident in leading processes, projects and looks for opportunities to improve current processes.
</li><li>Ability to collaborate with the management team to help drive performance and efficiencies.
</li></ul><b>Benefits</b><ul><li>
Medical, Dental &amp; Vision Insurance</li><li>
Vacation and Holiday pay</li><li>
Employer matching 401K</li><li>
Overtime Pay: Time and a half after 40 hours</li><li>
Hybrid work schedule after 90 days for eligible positions</li><li>
Tuition Reimbursement</li><li>
Flexible Spending Programs (FSAs)</li><li>
Short-Term &amp; Long-Term Disability Insurance</li><li>
Employee Referral Program</li><li>
Additional Voluntary Benefit Programs</li><li>
Off-site company events &amp; Employee Luncheons</li></ul><br>
<b>
Who are we?</b><br>
<br>
Founded in 1957 and proudly 100% U.S.-owned, Waltonen has deep roots in Warren, Michigan, and a strong commitment to supporting our local community. As a trusted engineering company, we serve the automotive, aerospace, and defense industries with precision, innovation, and integrity. Our team takes pride not only in the work we do, but in the positive impact we make&mdash;both in the industries we serve and in the community we call home.<br>
Waltonen Engineering, Inc. is an equal opportunity employer and will consider qualified applicants for all positions without regard to race, color, sex, religion, national origin, age, marital status, weight, height, or the presence of a non-job-related medical condition or handicap.<p>
</p><p>fRYF2ZMrHW</p></div>

Quality Assurance Analyst

Pipeline Gurus

<div>
 At Pipeline Gurus, our commitment to excellence is reflected in every aspect of our Sales-as-a-Service operations. To uphold our high standards, we are looking for a detail-oriented
 <strong>
  Sales Quality Assurance Analyst
 </strong>
 to join our team. In this role, you will be responsible for assessing and analyzing our sales processes and interactions to ensure that our sales representatives meet and exceed quality standards. You will provide insights and recommendations based on your analysis to enhance effectiveness, improve the customer experience, and support the growth of our clients.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct regular evaluations of sales calls and communications to assess adherence to established quality standards and best practices
  </li>
  <li>
   Develop and maintain a systematic review process for monitoring sales interactions, ensuring compliance with company policies and procedures
  </li>
  <li>
   Analyze data and provide feedback to sales representatives and management regarding strengths and areas for improvement
  </li>
  <li>
   Collaborate with the training team to develop targeted training programs based on identified skill gaps and quality issues
  </li>
  <li>
   Generate reports and dashboards to track quality metrics, highlighting trends and performance indicators for sales teams
  </li>
  <li>
   Identify opportunities for process improvements and contribute to the development of quality initiatives aimed at enhancing sales performance and customer satisfaction
  </li>
  <li>
   Stay updated on industry trends and changes in sales methodologies to continuously benchmark and improve quality standards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business, Marketing, or a related field
  </li>
  <li>
   2+ years of experience in sales quality assurance, sales analysis, or a similar role
  </li>
  <li>
   Strong analytical skills with the ability to interpret data, generate insights, and inform decision-making
  </li>
  <li>
   Excellent attention to detail and a commitment to maintaining high-quality standards
  </li>
  <li>
   Experience with CRM systems and sales analysis tools
  </li>
  <li>
   Excellent communication skills, both written and verbal, with the ability to provide constructive feedback
  </li>
  <li>
   Ability to work collaboratively in a team-oriented environment
  </li>
  <li>
   Proactive approach to problem-solving and process improvement
  </li>
 </ul>
</div>


Sales Quality Assurance Analyst

SunExpress

<div>
 <p>
  We&rsquo;re seeking a proactive and analytical
  <strong>
   Senior Risk &amp; Assurance Analyst
  </strong>
  to lead our supplier risk and assurance efforts. You&rsquo;ll be instrumental in protecting SunExpress from third-party and supply chain security risks, ensuring our partners meet rigorous information and cyber security standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Conduct risk assessments of third-party suppliers using SunExpress supplier and risk framework
  </li>
  <li>
   Lead supplier assurance activities: document reviews, security questionnaires, and site audits
  </li>
  <li>
   Evaluate supplier security practices, contracts, and operational controls
  </li>
  <li>
   Advise internal stakeholders and suppliers on security requirements and remediation strategies
  </li>
  <li>
   Collaborate with Procurement, Legal, Data Protection and Risk teams to embed security into supplier contracts and practices
  </li>
  <li>
   Track and report supplier risks, remediation actions, and assurance outcomes
  </li>
  <li>
   Contribute to continuous improvement of third-party risk management processes
  </li>
  <li>
   Operate in a professional, international environment where English is the primary business language
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Skills
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Minimum - bachelor&rsquo;s degree in computer science/information security or a related field.
  </li>
  <li>
   6+ years proven and demonstrable experience in information security, assurance, or third-party risk management.
  </li>
  <li>
   Strong knowledge of security frameworks (e.g., ISO 27001, NIST, CIS).
  </li>
  <li>
   Familiarity with supplier contracts and embedding security requirements.
  </li>
  <li>
   Ability to communicate security risks to technical and non-technical audiences.
  </li>
  <li>
   Analytical mindset with a self-starter attitude.
  </li>
  <li>
   Excellent English communication skills (written and verbal).
  </li>
  <li>
   Professional certifications such as CISM, CISA, or ISO 27001 Lead Auditor/Implementer are a plus
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   SunExpress, as an Equal Opportunity Employer, welcomes all applicants independent of individual differences. We believe that having a diversified talent is our biggest strength. All decisions about our current and potential talent are based solely on criteria that have nothing to do with an applicant's attributes that are irrelevant to job performance; at SunExpress, we only focus on competency, know-how, skills, and experience.
  </em>
 </p>
</div>


Senior Risk & Assurance Analyst

Supportstraw Technologies Private Limited

<p><b>Location:</b> Ghatkopar West, Mumbai<br/><b>Work Days:</b> Monday - Saturday (6 days a week)<br/><b>Shift Timings:</b> 10:00 am - 7:00 pm IST<br/><b>Salary Range:</b> From Rs. 20,000 to Rs. 22,000 per month</p><p><b>Company Overview: </b><br/>Datastraw is committed to delivering exceptional backend support to our clients, ensuring seamless operations across various channels. Our mission is to leverage technology to enhance the efficiency and effectiveness of our services.</p><p><b>Job Description: </b><br/>We are seeking a proactive Trainer &amp; Quality Assurance Analyst to join our team and help us maintain high standards of performance and customer satisfaction.</p><p><b>Responsibilities: </b><br/>&#9679; Conduct onboarding training for new hires across support and voice processes.<br/>&#9679; Develop and update training materials, SOPs, and knowledge bases.<br/>&#9679; Maintain training records and track the progress of new hires.<br/>&#9679; Identify training needs based on performance trends and quality assessments, implementing corrective actions where necessary.<br/>&#9679; Organise refresher training sessions based on process updates or performance gaps.<br/>&#9679; Monitor agent performance across voice and non-voice channels to meet KPIs.<br/>&#9679; Ensure prompt, professional communication across calls, chats, and emails.<br/>&#9679; Use AI tools to streamline workflows and improve efficiency.<br/>&#9679; Conduct audits and provide feedback to ensure compliance with company standards.<br/>&#9679; Collaborate with stakeholders to identify improvement areas and training needs.<br/>&#9679; Generate performance reports with actionable insights and recommendations.<br/>&#9679; Manage quality assurance processes to uphold excellence.<br/>&#9679; Utilize Google Workspace for documentation and reporting.<br/>&#9679; Stay updated on industry trends and AI advancements to enhance practices.</p><p><b>Requirements: </b><br/>&#9679; Proven experience as a Trainer/ Quality Analyst/ SME or in a similar role for a year and above.<br/>&#9679; Excellent communication skills, both verbal and written.<br/>&#9679; Proactive attitude with a strong ability to take ownership and accountability.<br/>&#9679; Good understanding of technology and ability to implement tech solutions into processes.<br/>&#9679; Familiarity with AI tools and their application in quality assurance is a plus.<br/>&#9679; Strong analytical skills and attention to detail.<br/>&#9679; Ability to work collaboratively in a team environment.</p><p><b>What We Offer: </b><br/>&#9679; Opportunity to work with a diverse range of clients across industries, including exposure to the rapidly growing D2C (Direct-to-Consumer) businesses.<br/>&#9679; Collaborate closely with management, gaining insights into strategic decision-making and day to day business operations.<br/>&#9679; Opportunity to work with cutting-edge technology and AI tools.<br/>&#9679; A collaborative and dynamic work environment.<br/>&#9679; Professional growth and development opportunities.</p><p><i><b>Note:</b></i> <i>The job description is a general outline and subject to change based on company requirements.</i></p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;240,000.00 - &#8377;264,000.00 per year</p><p>Benefits:</p><ul><li>Paid sick time</li><li>Paid time off</li></ul><p>Ability to commute/relocate:</p><ul><li>Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Application Question(s):</p><ul><li>Are you currently based in Mumbai or comfortable working in a hybrid setup from Ghatkopar West, Mumbai?</li><li>Which tools or platforms have you used for performance monitoring or quality audits?</li><li>Tell us about a time you used data or performance reports to suggest process improvements or training interventions.</li><li>What&rsquo;s one quality metric you always track while reviewing an agent&rsquo;s performance?</li></ul><p>Experience:</p><ul><li>Quality assurance: 1 year (Preferred)</li><li>Customer support: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li><li>Hindi (Preferred)</li></ul><p>Work Location: In person</p>

Trainer & Quality Assurance Analyst

SA food

<ul><li>Implement and monitor <b>quality control processes</b> across production lines (bread, cookies, croissants, frozen pizza, etc.).</li><li>Conduct <b>in-process and final product quality checks</b>&mdash;texture, weight, color, packaging, and shelf-life monitoring.</li><li>Maintain <b>daily quality records</b>, including batch reports, temperature logs, and hygiene checklists.</li><li>Supervise <b>cleaning and sanitation protocols</b> across production, storage, and packaging areas.</li><li>Monitor <b>raw material quality</b> (flour, butter, yeast, etc.) and ensure suppliers meet QA specifications.</li><li>Ensure <b>FSSAI and food safety compliance</b>&mdash;documentation, labeling, traceability.</li><li>Conduct <b>training sessions</b> for production staff on hygiene, GMP, and CCP (Critical Control Points).</li><li>Coordinate with production, R&amp;D, and dispatch teams to resolve quality issues.</li><li>Participate in <b>internal audits</b> and assist in preparing for external audits (FSSAI, client inspections).</li></ul><p>Job Types: Full-time, Fresher</p><p>Pay: &#8377;12,000.00 - &#8377;18,000.00 per month</p><p>Work Location: In person</p>

<div>
 <p>
  Position Overview
 </p>
 <p>
  The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Maintain independence and objectivity while evaluating and assessing OCEs quality performance.
  </li>
  <li>
   Ensuring independence in Quality Assurance (QA) evaluations of Operations CustomerExperts (OCEs) is crucial to maintaining fairness, accuracy, and credibility.
  </li>
  <li>
   Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences.
  </li>
  <li>
   Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
  </li>
  <li>
   Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
  </li>
  <li>
   Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
  </li>
  <li>
   Findings/identification that allow the improvement of OCEs - Operations CustomerExperts and operational results.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
  </li>
  <li>
   Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
  </li>
  <li>
   Provide valuable information about the project to the Quality Assurance Assistance Manager.
  </li>
  <li>
   Deliver productivity.
  </li>
  <li>
   Identify training needs.
  </li>
  <li>
   Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...).
  </li>
  <li>
   Interaction with other departments in order to improve or maximize results.
  </li>
  <li>
   Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
  </li>
  <li>
   Ensure all TP processes, procedures and policies are fulfilled.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Required Qualifications
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree
  </li>
  <li>
   Fluency in English.
  </li>
  <li>
   Work Experience: up to two years of experience in Contact Center.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Soft Skills &amp;Other Requirements
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
  </li>
  <li>
   Understands contact center business and trends.
  </li>
  <li>
   Analytical skills and proactive reporting insights. Skills to be trained:
  </li>
  <li>
   Client Product Training; Use of production tools.
  </li>
  <li>
   Use of phone - email System.
  </li>
  <li>
   Use of BMS System. Competencies and specific skills:
  </li>
  <li>
   Achievement oriented.
  </li>
  <li>
   Communication skills.
  </li>
  <li>
   Customer oriented.
  </li>
  <li>
   Diversity orientation.
  </li>
  <li>
   Judgment.
  </li>
 </ul>
 <p>
 </p>
</div>


Quality Assurance Analyst (Customer Service)

Taylor Corporation

<div><div>Let Us Power Your Potential</div><div></div><div>
Taylor Corporation is a dynamic, diversified company with big plans for the future &#8213; and your career. We power our employees&rsquo; potential and strive to create opportunity and security for every member of the team. If you&rsquo;re ready for something bigger &#8213; more challenge, more variety, more pathways for professional growth &#8213; we should talk. We&rsquo;re passionate about our work, we believe there is always a better way, and we&rsquo;re looking for people like you.</div><div></div><div>
Ready to reach your potential? It&rsquo;s time to look at Taylor.</div><div></div><div>
Your Opportunity: Venture Solutions (a Taylor company) is seeking a Software Quality Assurance Analyst that will add their software QA experience to a team focused on building new tools that help our customers modernize their traditional customer communications processes.</div><div><br>
Your Responsibilities:</div><ul><li>
Ongoing functional testing of enhancements, defects, etc., for web-based applications, along with document production software</li><li>
Assuming ownership of testing for potentially multiple customer projects</li><li>
Creation of detailed test plans and test cases to exercise functionality</li><li>
Defect reporting, tracking and analysis</li><li>
Timely communication of progress to manager</li><li>
Some 2nd tier customer support as needed to address questions and issues raised by our customers</li><li>
Other day to day testing activities as they arise</li><li>
Bringing ideas to the team to improve testing process and overall product quality</li></ul><div><br>
You Must Have:</div><ul><li>
2+ years of experience in software quality assurance</li><li>
Proven capability in the fundamentals of software quality assurance, including test planning, test case creation and documentation</li><li>
Strong communication skills; able to understand and relate concepts, findings and updates to a variety of personnel</li><li>
Ability to operate in an individual setting and in collaboration with team members and others across the organization</li><li>
Strong problem solving and analytical skills</li><li>
Ability to prioritize assignments based upon business and team priorities</li><li>
Familiarity with Waterfall concept</li></ul><div><br>
We Would Also Prefer:</div><ul><li>
Bachelor's degree in computer science, MIS or related field</li><li>
Experience related to confidential and regulated data (PHI, PII, PCI, etc.)</li><li>
Experience using Atlassian JIRA, or similar project management software</li><li>
Experience using Microsoft Azure DevOps or similar products</li><li>
Experience with QA of document production software (billing statements, EOBs, ANOCs, invoices, etc.) and mailing and shipping processes</li><li>
Experience using automated testing tools to enhance testing capabilities</li><li>
Understanding of data manipulation and ETL experience</li></ul><div></div><div>
The anticipated annual salary range for this position is $75,000 - $85,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation&rsquo;s total compensation and benefits package for employee.</div><div></div><div><div>
About Taylor Corporation</div></div><div><div>
One of the largest graphics communications firms in North America, Taylor&rsquo;s family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world&rsquo;s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.</div></div><div></div><div><div><i>
T</i><i>he Employer retains</i><i> the right to change or assign other duties to this position.</i></div></div><div></div><div><div><i>
Taylor Corporation</i><i> is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, </i><i>veteran</i><i> or disability status.</i></div></div><div></div><div>
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.</div></div>

Software Quality Assurance Analyst

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