assurance analyst

Grafton Banks Limited

Grafton Banks are currently working with a well-respected company with offices based in West Malling, Kent to recruit a Quality Assurance Analyst on a hybrid working basis. You would be completing quality assurance reviews to ensure policies and procedures are being followed and collaborate with colleagues to identify process and control improvements. Duties and responsibilities will include: <ul> <li>Contribute to a robust Quality Control framework to help manage Bank Operations activity, including Customer Service, Payments, and Financial Intelligence teams</li><li>Complete quality assurance reviews on Bank Operations activity to ensure processes and policies have been adhered to</li><li>Review case files, procedures, training documents, management information and governance</li><li>Identify problem areas and risks associated with processes and make recommendations to improve quality and efficiency</li><li>Produce management information for Senior Management in respect of quality which can be reported at committee meetings</li><li>Deliver feedback and assist with training for teams as needed</li></ul> They are ideally looking for: <ul> <li>Experience of providing feedback on quality matters</li><li>Evidence of producing management information for Senior Management in respect of quality which can be reported at committee meetings.</li><li>Someone willing to take ownership and work independently with minimal supervision</li></ul> If you have the required skills and experience and would like to be considered for this role, please submit your CV. This is a full-time opportunity offering a competitive salary paying up to £35,000 per annum.

Quality Assurance Analyst

JOFA Group

We are looking for a Quality Assurance Analyst to join our growing team. The ideal candidate will have a keen eye for detail, a data-driven mindset, and a passion for improving customer experience. You will be responsible for monitoring customer interactions, analyzing performance trends, and driving quality improvement initiatives across multiple channels.Key Responsibilities<ul><li>Monitor and evaluate customer service calls and social media interactions to ensure compliance with quality standards.</li><li>Identify performance gaps and provide structured, constructive feedback to teams and individuals.</li><li>Prepare weekly and monthly QA reports, highlighting trends, outliers, and areas for improvement.</li><li>Collaborate with cross-functional teams to design and implement process and quality enhancement initiatives.</li><li>Leverage data-driven insights to support strategic decision-making and improve customer satisfaction.</li></ul>Candidate Requirements<ul><li>Minimum of 2 years&rsquo; experience in Quality Assurance, preferably within e-commerce or customer service domains.</li><li>Strong analytical and problem-solving skills with the ability to derive actionable insights from data.</li><li>Familiarity with call monitoring tools and social media analytics platforms.</li><li>Excellent communication, documentation, and reporting skills.</li><li>Ability to work collaboratively in a fast-paced and dynamic environment.</li></ul>Job Type: Full-timeWork Location: In person

SSC HR Solutions

<div>
 
 Job Description
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Monitor all stages of revenue generation from service delivery to billing and collection,
 
 
 </li>
 </ul>
 ensuring completeness, accuracy, and consistency.
 
 
 <ul>
 <li>
 Make regular audits and reconciliations of revenue streams to identify and resolve
 
 
 </li>
 </ul>
 discrepancies.
 
 
 <ul>
 <li>
 Ensure customer contracts are accurately reflected in billing systems
 </li>
 <li>
 Validate rate configurations and service charges against commercial agreements
 </li>
 <li>
 Design and implement controls to prevent revenue leakage and operational delays
 </li>
 <li>
 Investigate discrepancies in financial data and transactions and recommend corrective
 
 
 </li>
 </ul>
 actions.
 
 
 <ul>
 <li>
 Work with cross functional teams including Finance, IT, and Operations to improve
 
 
 </li>
 </ul>
 revenue assurance processes.
 
 
 <ul>
 <li>
 Prepare detailed reports on revenue assurance performance and key metrics
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Skills and Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in finance, Accounting, or related field from Recognized University
 </li>
 <li>
 Proven experience (7+ Years) as a Revenue Assurance Analyst or in a similar role in the
 
 
 </li>
 </ul>
 field of logistics or customs operations.
 
 
 <ul>
 <li>
 Strong understanding of financial principles and revenue recognition standards
 </li>
 <li>
 Proficiency in Excel and ERP systems
 </li>
 <li>
 Strong decision-making ability and strong problem-solving skills
 </li>
 <li>
 Ability to communicate complex financial information clearly and concisely
 </li>
 <li>
 Strong ability to prioritize tasks effectively
 </li>
 <li>
  Work location and model: Onsite (primarily Maadi, with possible work from Sokhna)
 </li>
 <li>
  Residential location preference: Preferably Cairo
 </li>
 <li>
 Fluency in English is a must as they will be dealing with suppliers all over the world
 </li>
 </ul>
</div>

Revenue Assurance Analyst

ADIB - Abu Dhabi Islamic Bank

<div>
 
 
 
 Role: Quality Assurance Analyst
 
 
 
 
 Location: Abu Dhabi
 
 
 
 
 Role Purpose:
 
 
 
 <ul>
 <li>
 Perform quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries.&nbsp;
 </li>
 </ul>
 
 
 
 Key accountabilities of the role
 
 :&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Conduct quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries
 </li>
 <li>
 Sharing call quality check results with the team and providing the required coaching wherever is required for officers
 </li>
 <li>
 Review duplicate complaints data and do monthly reporting to line manager / HOD
 </li>
 <li>
 Conducting checks on invalid complaints to validate the tagging done by officers&nbsp;
 </li>
 <li>
 Update and manage daily follow up sheet and provide daily updates to officer for customer communication on their request
 </li>
 <li>
 Supporting team leaders in enhancing the call quality process /standards.
 </li>
 </ul>
 
 
 
 Specialist skills / technical knowledge required for this role:
 
 
 
 <ul>
 <li>
 Customer focused and managing relation within the bank&rsquo;s rules, regulations and interest.&nbsp;
 </li>
 <li>
 Experience in Contact Center, Customer Service, or complaints environment.
 </li>
 <li>
 Excellent inter-personal and communications skills with good language command.
 </li>
 <li>
 Thorough and detailed understanding of ADIB&rsquo;s systems, policies, products and procedures.
 </li>
 <li>
 Excellent analytical skills to enable resolution of complex and address through root cause analysis.&nbsp;&nbsp;&nbsp;&nbsp;
 </li>
 </ul>
 
 
 
 Previous experience required (if any):
 
 
 
 <ul>
 <li>
 Experience working in Contact center, customer service, and problem-solving role.
 </li>
 <li>
 Knowledge of banking laws, policies, procedures and practices.
 </li>
 <li>
 Banking experience in service delivery and customer experience.
 </li>
 <li>
 Bachelor&rsquo;s degree holder in Banking, Finance or related field.
 </li>
 </ul>
 
 
 
 This position is for UAE Nationals only.
 
 
 
</div>

Equiniti

<div>Management Level
G
The ISO Assurance Analyst will be responsible for supporting the implementation, maintenance, and continuous improvement of the ISO management systems within Equiniti. This role ensures that the company adheres to ISO standards, SOC2 requirements, and regulatory requirements, contributing to the overall compliance and operational efficiency of the organization.
Key Responsibilities:
ISO Management System Support: Assist in the development, implementation, and maintenance of ISO management systems, including ISO 9001, ISO 27001, ISO 22301 for BCP and other relevant standards.
SOC2 Compliance: Support the implementation and maintenance of SOC2 controls and requirements, ensuring that the organization meets the Trust Services Criteria for security, availability, processing integrity, confidentiality, and privacy.
Documentation and Record Keeping: Maintain accurate and up-to-date documentation and records related to ISO and SOC2 standards, including policies, procedures, and audit reports.
Internal Reviews: Conduct internal reviews to ensure compliance with ISO and SOC2 standards and identify areas for improvement. Prepare audit reports and follow up on corrective actions.
Training and Awareness: Provide training and support to staff on ISO and SOC2 standards and best practices. Promote awareness of ISO and SOC2 requirements across the organization.
Continuous Improvement: Identify opportunities for continuous improvement in the ISO and SOC2 management systems and support the implementation of improvement initiatives.
Regulatory Compliance: Ensure that the company complies with all relevant regulatory requirements related to ISO and SOC2 standards.
Support External Audits: Assist in the preparation and coordination of external audits by certification bodies. Ensure that all necessary documentation and evidence are available for auditors. Management of ISO and SOC2 assessor visit dates, meeting schedules and processing of invoices
Reporting: Prepare regular reports on the status of the ISO and SOC2 management systems and present findings to senior management.
Functional Skills
Essential:
<ul><li>Strong understanding of ISO and SOC2 standards and regulatory requirements.
</li><li>Excellent organizational and record-keeping skills.
</li><li>Strong analytical and problem-solving abilities.
</li><li>Effective communication and training skills.
</li><li>Ability to work independently and as part of a team.
</li><li>Proficiency in Microsoft Office Suite and other relevant software.
</li></ul>Behavioural Skills
Essential:
<ul><li>Detail-oriented with a high level of accuracy.
</li><li>Proactive and self-motivated.
</li><li>Strong ethical standards and integrity.
</li><li>Ability to manage multiple tasks and prioritize effectively.
</li><li>Strong interpersonal skills and the ability to work with individuals at all levels of the organization.
</li></ul>We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.</div>

ISO Assurance Analyst

SC Johnson

<div>
 SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers &ndash; such as Raid&reg;, Glade&reg;, Ziploc&reg; and more, in virtually every country around the world. Together, we are creating a better future &ndash; for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
 
 
 
 Location:
 
 Lahore, Pakistan
 
 
 
 Function:
 
 Quality
 
 
 
 Internal Job Title:
 
 Sr. Analyst, Quality Engineering
 
 
 
 What&rsquo;s in it for you?
 
 
 
 <ul>
 <li>
 Competitive salary plus profit share
 </li>
 <li>
 Mobile phone allowance
 </li>
 <li>
 Transportation allowance
 </li>
 <li>
 Meal allowance
 </li>
 <li>
 Medical insurance
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Remote work is available once a week for eligible employees
 </li>
 <li>
 Pension Plan (after probation period)
 </li>
 <li>
 Provident Fund (after probation period)
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 
 About the Role:
 
 
 
 <ul>
 <li>
 Direct involvement and leadership in the root cause analysis and effective resolution of quality issues including the decision to hold inventory of raw material, components, and finished goods; supports as required SCJ recovery process of finished goods from trade and consumer to assure product quality and safety.
 </li>
 <li>
 Align with Site Manager and Regional Quality and Regional Business Leads on priorities, objectives, strategies and KPI&rsquo;s and be accountable for the delivery of finished products from Pakistani Ems and materials used for Pakistani EM productions.
 </li>
 <li>
 Implement SQA program to determine supplier&rsquo;s reliability as required by corporate quality assurance and product supply chain.
 </li>
 <li>
 Supports regional maintenance and improvement of ISO 9001 at IM sites supporting Quality Pillar work where possible. Recommend appropriate changes when necessary.
 </li>
 <li>
 Reports to the Management Committee performance of Quality management system and identified improvement; Be a member of the Regional Quality Hub and providing insight into Quality KPI performance, plant specific action items implemented to address poor KPIs, system/compliance issues, supplier issues or preventive action activities, and providing permanent and proactive input and adding value with regards to Quality.
 </li>
 <li>
 Ensure compliance to all local, state and country Quality regulations, providing advance notification of pending changes.
 </li>
 <li>
 Participate in the eradication of Incidents and non-conformity through effective investigations and CAPA.
 </li>
 <li>
 Participate on product development teams to ensure quality is driven into the product and manufacturing process at early stages of product development.
 </li>
 <li>
 Facilitate FMEA, and other hazard identification techniques
 
 
 </li>
 </ul>
 
 Experience You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 Background in quality assurance and safety, health, and environment, preferably within aerosol manufacturing or fast-moving consumer goods (FMCG).
 </li>
 <li>
 Experience in Manufacturing, Production, or similar functions, with direct people management on the shop floor.
 </li>
 <li>
 Technical competence in the operations of Quality functions.
 </li>
 <li>
 Familiarity with ISO 9001:2000 standards; additional knowledge of TPM is a plus.
 
 
 </li>
 </ul>
 
 Behaviours You&rsquo;ll Need
 
 
 
 <ul>
 <li>
 Ability to set priorities effectively and serve both internal and external customers in alignment with organizational goals.
 </li>
 <li>
 Self-motivated, values others, and demonstrates strong leadership and interpersonal skills.
 </li>
 <li>
 Capable of understanding all aspects of operations and using motivational skills to drive continuous improvement.
 </li>
 <li>
 Results-oriented and comfortable working in a multidisciplinary environment.
 
 
 </li>
 </ul>
 
 Inclusion &amp; Diversity
 
 
 
 We&rsquo;re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.
 
 
 We&rsquo;re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.
 
 
</div>

<div>SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers &ndash; such as Raid&reg;, Glade&reg;, Ziploc&reg; and more, in virtually every country around the world. Together, we are creating a better future &ndash; for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
Location: Lahore, Pakistan
Function: Quality
Internal Job Title: Sr. Analyst, Quality Engineering
What&rsquo;s in it for you?<ul><li>
Competitive salary plus profit share</li><li>
Mobile phone allowance</li><li>
Transportation allowance</li><li>
Meal allowance</li><li>
Medical insurance</li><li>
Life insurance</li><li>
Remote work is available once a week for eligible employees</li><li>
Pension Plan (after probation period)</li><li>
Provident Fund (after probation period)</li></ul>
About the Role:
Responsibilities:
<ul><li>Direct involvement and leadership in the root cause analysis and effective resolution of quality issues including the decision to hold inventory of raw material, components, and finished goods; supports as required SCJ recovery process of finished goods from trade and consumer to assure product quality and safety.</li><li>
Align with Site Manager and Regional Quality and Regional Business Leads on priorities, objectives, strategies and KPI&rsquo;s and be accountable for the delivery of finished products from Pakistani Ems and materials used for Pakistani EM productions.</li><li>
Implement SQA program to determine supplier&rsquo;s reliability as required by corporate quality assurance and product supply chain.</li><li>
Supports regional maintenance and improvement of ISO 9001 at IM sites supporting Quality Pillar work where possible. Recommend appropriate changes when necessary.</li><li>
Reports to the Management Committee performance of Quality management system and identified improvement; Be a member of the Regional Quality Hub and providing insight into Quality KPI performance, plant specific action items implemented to address poor KPIs, system/compliance issues, supplier issues or preventive action activities, and providing permanent and proactive input and adding value with regards to Quality.</li><li>
Ensure compliance to all local, state and country Quality regulations, providing advance notification of pending changes.</li><li>
Participate in the eradication of Incidents and non-conformity through effective investigations and CAPA.</li><li>
Participate on product development teams to ensure quality is driven into the product and manufacturing process at early stages of product development.</li><li>
Facilitate FMEA, and other hazard identification techniques</li></ul>
Experience You&rsquo;ll Bring:<ul><li>
Background in quality assurance and safety, health, and environment, preferably within aerosol manufacturing or fast-moving consumer goods (FMCG).</li><li>
Experience in Manufacturing, Production, or similar functions, with direct people management on the shop floor.</li><li>
Technical competence in the operations of Quality functions.</li><li>
Familiarity with ISO 9001:2000 standards; additional knowledge of TPM is a plus.</li></ul>
Behaviours You&rsquo;ll Need:<ul><li>
Ability to set priorities effectively and serve both internal and external customers in alignment with organizational goals.</li><li>
Self-motivated, values others, and demonstrates strong leadership and interpersonal skills.</li><li>
Capable of understanding all aspects of operations and using motivational skills to drive continuous improvement.</li><li>
Results-oriented and comfortable working in a multidisciplinary environment.</li></ul>
#LI-SS1
#LI-Hybrid
Inclusion &amp; Diversity
We&rsquo;re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.
We&rsquo;re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.</div>

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