assurance specialist

VITROLIFE

<div>At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby. 
Make Quality Matter &mdash; Where It Impacts Lives.
We are looking for a Quality Assurance Specialist to strengthen and advance our local quality operations in Riyadh. This role sits at the intersection of regulatory excellence, operational quality, and continuous improvement, ensuring that our laboratory services meet the highest international and local standards.
You will play a key role in driving compliance, enabling safe and effective services, and embedding a proactive quality culture &mdash; working closely with both local teams and regional quality leadership.<h4 class="jobSectionHeader"> 
Your Impact</h4>
As a Quality Assurance Specialist, you will:<h6 class="jobSectionHeader">
Drive Quality Operations &amp; Compliance</h6><ul><li>
Oversee day-to-day quality activities and ensure adherence to local and regional requirements</li><li>
Maintain accurate quality records and actively participate in quality management forums</li><li>
Ensure compliance with MOH, SFDA, CBAHI, and other applicable regulations</li></ul><h6 class="jobSectionHeader">
Strengthen the Quality Management System (QMS)</h6><ul><li>
Manage document control processes to ensure procedures are current, compliant, and accessible</li><li>
Support implementation and updates of local and global procedures</li><li>
Contribute to continuous improvement of QMS processes</li></ul><h6 class="jobSectionHeader">
Lead Audits, Risk &amp; Continuous Improvement</h6><ul><li>
Plan and conduct internal audits; manage findings and CAPA implementation</li><li>
Support external audits and regulatory inspections</li><li>
Lead local risk assessments and foster a proactive risk management culture</li></ul><h6 class="jobSectionHeader">
Manage Deviations, CAPA &amp; Performance</h6><ul><li>
Investigate deviations and ensure effective CAPA closure</li><li>
Monitor KPIs, incidents, and nonconformities</li><li>
Identify trends and escalate critical insights to Regional Quality Management</li></ul><h6 class="jobSectionHeader">
Enable Regulatory &amp; Operational Excellence</h6><ul><li>
Monitor regulatory changes and ensure timely implementation</li><li>
Support licensing, certifications, and renewals</li><li>
Ensure quality alignment in new or modified services</li></ul><h6 class="jobSectionHeader">
Collaborate &amp; Build Capability</h6><ul><li>
Train and support staff on quality and regulatory requirements</li><li>
Evaluate the external critical suppliers/service provider and referral laboratories to ensure compliance</li><li>
Contribute to regional and global quality initiatives and harmonization efforts</li></ul><h4 class="jobSectionHeader">
Who You Are</h4>
You are a structured, analytical, and proactive quality professional who thrives in regulated environments and enjoys collaborating across teams.<h4 class="jobSectionHeader">
Qualifications</h4><ul><li>
Bachelor&rsquo;s degree in Laboratory Sciences, Biomedical Sciences, or related field</li><li>
SCFHS license (preferred)</li><li>
Certification in Quality Assurance or Regulatory Affairs is a plus</li></ul><h4 class="jobSectionHeader">
Experience</h4><ul><li>
3&ndash;4 years in a similar QA/regulatory role</li><li>
Experience within laboratory or medical environment</li><li>
Strong knowledge of:<ul><li>
MOH and SFDA regulations (required)</li><li>
CBAHI standards (required)</li><li>
ISO 15189 and CAP accreditation (preferred)</li></ul></li></ul><h4 class="jobSectionHeader">
Skills</h4><ul><li>
Strong understanding of QMS, audits, and documentation</li><li>
Experience with QMS/LIS systems</li><li>
Excellent problem-solving and organizational skills</li><li>
Strong communication and collaboration abilities</li><li>
Fluent in Arabic and English (written and spoken)</li></ul><h4 class="jobSectionHeader">
What You Bring Beyond the Basics</h4><ul><li>
A proactive mindset &mdash; you don&rsquo;t wait for issues, you prevent them</li><li>
The ability to translate regulations into practical, working processes</li><li>
Confidence to challenge, improve, and influence</li><li>
A strong sense of ownership and accountability</li></ul><h4 class="jobSectionHeader">
Why Join Us</h4><ul><li>
Be part of an organization where quality is central to patient impact</li><li>
Work in a collaborative regional and global environment</li><li>
Contribute to high-standard laboratory services and continuous improvement</li><li>
Grow within a culture that values expertise, structure, and innovation</li></ul><h6 class="jobSectionHeader">
Additional Information</h6><ul><li>
Preference will be given to Saudi Nationals</li></ul>
Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment.
We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.</div>

Quality Assurance Specialist

Lesaffre

<div>Company Description 
As a global key player in yeasts and fermentation, Lesaffre designs, manufactures and markets innovative solutions for Baking, Food taste &amp; pleasure, Health care and Biotechnology.
Family group born in northern France in 1853, now a multi-national and a multicultural company, Lesaffre is committed to working with confidence to better nourish and protect the planet.
In close collaboration with its clients and partners, Lesaffre employs 10 000 people in 78 subsidiaries based in 50 countries.
Lesaffre achieves a turnover of 2 billion euros. 
Job Description 
1. Quality Assurance &amp; Control<ul><li>
Conduct internal audits for QMS, FSMS, GMP, and ensure timely corrective and preventive actions (CAPA).</li><li>
Monitor product and raw material compliance against specifications (COA creation, RM/PM approvals, product release).</li><li>
Manage nonconformities and deviations: document, investigate root causes, and drive resolution.</li><li>
Coordinate the blockage/de-blockage of non-conforming products and raw materials.</li></ul>
2. Food Safety &amp; Hygiene<ul><li>
Oversee and verify implementation of QMS, hygiene and food safety protocols (HACCP, ISO 22000, FSSC).</li><li>
Follow up on pest control, sanitation practices, and departmental hygiene compliance.</li><li>
Participate in trial implementations and validations of new products or processes from a QA perspective.</li></ul>
3. Inspections, Audits &amp; Documentation<ul><li>
Conduct onsite inspections in all production and storage areas, promote departmental compliance.</li><li>
Maintain accurate and up-to-date QA documentation (NCRs, complaints, traceability logs, audit records, etc.).</li><li>
Support the preparation and execution of internal/ external audits.</li></ul>
4. Continuous Improvement &amp; Risk Mitigation<ul><li>
Investigate customer complaints, product deviations, and quality failures using root cause analysis tools.</li><li>
Participate in risk assessments, process studies, and suggest process improvements.</li><li>
Support implementation of new QA protocols, materials, and procedures.</li></ul>
5. Cross-Functional Collaboration<ul><li>
Work closely with production, supply chain, purchasing, and suppliers to resolve quality and compliance issues.</li><li>
Provide QA-related feedback through reports, emails, and staff training sessions.</li><li>
Participate in customer satisfaction surveys and implement follow-up quality improvements.</li></ul> 

Qualifications 
Education:
Bachelor's degree in food science, Chemistry, Microbiology, Engineering, Pharmacy, Veterinary Medicine, Agriculture, or other scientific disciplines.
Experience:
from 1-3 years of experience in QA/QC in food or pharmaceutical manufacturing environments is preferred.
Familiarity with ISO 22000, HACCP, GMP, and relevant regulatory frameworks is preferred.
Technical Skills:<ul><li>
Proficiency in Microsoft Office is a must, with knowledge of ERP systems (e.g., SAP) preferred.</li><li>
Data analysis and reporting capabilities. Basic programming (e.g., Python, SQL) is a plus.</li></ul>
Soft Skills:<ul><li>
Strong analytical and problem-solving mindset</li><li>
Excellent communication and documentation skills</li><li>
High attention to detail and strong sense of accountability</li><li>
Ability to work cross-functionally and under pressure</li></ul>
Certifications (Preferred):<ul><li>
Certified Internal Auditor (ISO 9001/22000)</li><li>
Food Safety or HACCP certification</li></ul>
Key Attributes<ul><li>
Adaptable to evolving business and regulatory needs</li><li>
Passionate about compliance, food safety, and continuous improvement</li><li>
Proactive in identifying gaps and proposing effective solutions</li></ul> 

Additional Information 
Purpose of the Role:
To ensure strict adherence to quality, food safety, hygiene, and regulatory standards, preventing the introduction or release of non-conforming products or materials. The QA Specialist plays a critical role in audits, process validation, root cause investigations, and continuous improvement initiatives.
Reporting To:
Quality Assurance Manager
job Location:
Nubaria City, Al Behairah</div>

<div>
 As a global key player in yeasts and fermentation, Lesaffre designs, manufactures and markets innovative solutions for
 
 Baking, Food taste &amp; pleasure, Health care and Biotechnology.
 
 
 
 Family group born in northern France in 1853, now a multi-national and a multicultural company, Lesaffre is committed to
 
 working with confidence to better nourish and protect the planet.
 
 
 
 In close collaboration with its clients and partners, Lesaffre employs
 
 10 000 people
 
 in
 
 78 subsidiaries
 
 based in 50 countries.
 
 
 Lesaffre achieves a turnover of
 
 2 billion euros
 
 .
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Quality Assurance &amp; Control
 </li>
 <li>
 Conduct internal audits for QMS, FSMS, GMP, and ensure timely corrective and preventive actions (CAPA).
 </li>
 <li>
 Monitor product and raw material compliance against specifications (COA creation, RM/PM approvals, product release).
 </li>
 <li>
 Manage nonconformities and deviations: document, investigate root causes, and drive resolution.
 </li>
 <li>
 Coordinate the blockage/de-blockage of non-conforming products and raw materials.
 </li>
 <li>
 Food Safety &amp; Hygiene
 </li>
 <li>
 Oversee and verify implementation of QMS, hygiene and food safety protocols (HACCP, ISO 22000, FSSC).
 </li>
 <li>
 Follow up on pest control, sanitation practices, and departmental hygiene compliance.
 </li>
 <li>
 Participate in trial implementations and validations of new products or processes from a QA perspective.
 </li>
 <li>
 Inspections, Audits &amp; Documentation
 </li>
 <li>
 Conduct onsite inspections in all production and storage areas, promote departmental compliance.
 </li>
 <li>
 Maintain accurate and up-to-date QA documentation (NCRs, complaints, traceability logs, audit records, etc.).
 </li>
 <li>
 Support the preparation and execution of internal/ external audits.
 </li>
 <li>
 Continuous Improvement &amp; Risk Mitigation
 </li>
 <li>
 Investigate customer complaints, product deviations, and quality failures using root cause analysis tools.
 </li>
 <li>
 Participate in risk assessments, process studies, and suggest process improvements.
 </li>
 <li>
 Support implementation of new QA protocols, materials, and procedures.
 </li>
 <li>
 Cross-Functional Collaboration
 </li>
 <li>
 Work closely with production, supply chain, purchasing, and suppliers to resolve quality and compliance issues.
 </li>
 <li>
 Provide QA-related feedback through reports, emails, and staff training sessions.
 </li>
 <li>
 Participate in customer satisfaction surveys and implement follow-up quality improvements.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education:
 
 
 
 Bachelor's degree in food science, Chemistry, Microbiology, Engineering, Pharmacy, Veterinary Medicine, Agriculture, or other scientific disciplines.
 
 
 
 Experience:
 
 
 
 from 1-3 years of experience in QA/QC in food or pharmaceutical manufacturing environments is preferred.
 
 
 Familiarity with ISO 22000, HACCP, GMP, and relevant regulatory frameworks is preferred.
 
 
 
 Technical Skills
 
 :
 
 
 <ul>
 <li>
 Proficiency in Microsoft Office is a must, with knowledge of ERP systems (e.g., SAP) preferred.
 </li>
 <li>
 Data analysis and reporting capabilities. Basic programming (e.g., Python, SQL) is a plus.
 
 
 </li>
 </ul>
 
 Soft Skills:
 
 
 
 <ul>
 <li>
 Strong analytical and problem-solving mindset
 </li>
 <li>
 Excellent communication and documentation skills
 </li>
 <li>
 High attention to detail and strong sense of accountability
 </li>
 <li>
 Ability to work cross-functionally and under pressure
 
 
 </li>
 </ul>
 Certifications (Preferred):
 
 
 <ul>
 <li>
 Certified Internal Auditor (ISO 9001/22000)
 </li>
 <li>
 Food Safety or HACCP certification
 
 
 </li>
 </ul>
 Key Attributes
 
 
 <ul>
 <li>
 Adaptable to evolving business and regulatory needs
 </li>
 <li>
 Passionate about compliance, food safety, and continuous improvement
 </li>
 <li>
 Proactive in identifying gaps and proposing effective solutions
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Purpose of the Role
 
 :
 
 
 To ensure strict adherence to quality, food safety, hygiene, and regulatory standards, preventing the introduction or release of non-conforming products or materials. The QA Specialist plays a critical role in audits, process validation, root cause investigations, and continuous improvement initiatives.
 
 
 
 Reporting To:
 
 
 
 Quality Assurance Manager
 
 
 
 job Location:
 
 
 
 Nubaria City, Al Behairah
</div>

seven

<div>
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Monitor and evaluate inbound and outbound calls to ensure compliance with company policies, procedures, and quality standards.
 </li>
 <li>
 Maintain and update quality assurance scorecards and documentation.
 </li>
 <li>
 Identify trends in agent performance and provide actionable insights to management.
 </li>
 <li>
 Collaborate with training and operations teams to improve agent knowledge and performance.
 </li>
 <li>
 Ensure adherence to regulatory and customer service standards (e.g., data privacy, confidentiality).
 </li>
 <li>
 Generate daily, weekly, and monthly QA reports and dashboards.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in a quality assurance, or call center roles, preferably in a call center or BPO environment.
 </li>
 <li>
 Strong understanding of call center metrics and quality standards.
 </li>
 <li>
 Strong verbal and written communication skills (Arabic and English preferred).
 </li>
 <li>
 Ability to provide constructive feedback and manage multiple tasks under tight deadlines.
 </li>
 <li>
 A team player with strong interpersonal and coaching skills.
 </li>
 </ul>
 
 
</div>

EYouth

<div><ul><li>Listen to and review daily calls to ensure compliance with company standards and quality guidelines.</li><li>
Develop and maintain call evaluation forms and metrics (e.g., tone, enthusiasm, accuracy of information, adherence to script).</li><li>
Identify strengths and areas for improvement in agents&rsquo; communication.</li><li>
Ensure consistency in delivering key messages (offers, campaigns).</li><li>
Provide detailed reports and feedback to team leaders and agents.</li><li>
Highlight areas where agents need to improve and suggest practical recommendations.</li><li>
Work closely with the sales and operations teams to ensure alignment on performance goals.</li><li>
Recommend innovative methods and tools to improve the call monitoring process.</li><li>
Track and analyze KPIs (e.g., conversion rates, response quality, call handling time).</li><li>
Evaluate the impact of call quality on overall sales performance.</li><li>
Ensure agents are equipped with updated resources and guidelines for customer interaction.</li><li>
Generate insights to support management decisions regarding sales strategy and customer engagement.</li><li>
Support agents in developing better communication skills to improve customer satisfaction.</li></ul>
Requirements:
<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field.</li><li>
2+years of experience in Quality Assurance, Call Center Supervision, or Customer Service (preferred in sales-driven environments).</li><li>
Strong analytical and problem-solving skills.</li><li>
Excellent listening and evaluation skills.</li><li>
Ability to provide constructive feedback and coaching.</li><li>
Proficiency in Microsoft Excel, Google Sheets, or BI tools for analytics and reporting.</li><li>
Strong communication skills (both Arabic &amp; English).</li></ul></div>

AT&T

<div>This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.
AT&amp;T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers&rsquo; mission.
AT&amp;T provides professional services to the office of the Marine Corps' Assistant Deputy Commandant for Installations &amp; Logistics (I&amp;L), Logistics Plans, Policies and Strategic Mobility. Work includes Strategic Communications Management, Logistics Innovation &amp; Advocacy, IT Portfolio Management, Data Management, Analytics, Program Management and other related services in order to improve and enhance the lethality of the Marine Air/Ground Task Force (MAGTF) through logistics speed, agility, and flexibility.
AT&amp;T has an opening for a Quality Assurance Specialist to support DoD and federal defense customers by leading and directing complex projects, serving as the primary liaison to clients, and ensuring delivery of program objectives within budget, schedule, and compliance requirements in a mission-driven government environment.
Job Duties/Responsibilities:<ul><li>
Performs quality assurance review on deliverables, projects, documents, products, etc. and provides feedback.</li></ul>
What You&rsquo;ll Need<ul><li>
Demonstrated experience performing duties within a DoD, federal, or defense‑support environment</li><li>
Ability to operate effectively in a structured, mission‑driven, and customer‑facing government setting</li><li>
Experience supporting programs with defined task orders, performance metrics, and delivery timelines</li><li>
Ability to comply with all federal government contracting, suitability, and security requirements</li><li>
Strong communication skills and the ability to work with military, civilian, and contractor personnel</li></ul><div>
Required Clearance:
Must be a US Citizen and able to attain clearance.
CLEARABLE; SECRET PREFERRED (clearable) (#secret)
Required Qualifications:<ul><li>
8+ years of experience</li><li>
Prior experience supporting USMC, DoD, or other federal defense organizations</li><li>
Familiarity with Marine Corps organizational structures, operational processes, or logistics/IT environments</li><li>
Experience briefing or supporting senior government or military leadership</li><li>
Understanding of federal acquisition, compliance, or operational frameworks</li></ul>
This position requires the ability to obtain and maintain a government security clearance at the level required by the task order. Employment is contingent upon successful completion of the security clearance process and continued eligibility throughout the course of employment.<div>
Our Quality Assurance Specialist's earn between $104,418 -$114,746. Not to mention all the other amazing rewards that working at AT&amp;T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:<ul><li>
Medical/Dental/Vision coverage</li><li>
401(k) plan</li><li>
Tuition reimbursement program</li><li>
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)</li><li>
Paid Parental Leave</li><li>
Paid Caregiver Leave</li><li>
Additional sick leave beyond what state and local law require may be available but is unprotected</li><li>
Adoption Reimbursement</li><li>
Disability Benefits (short term and long term)</li><li>
Life and Accidental Death Insurance</li><li>
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal</li><li>
Employee Assistance Programs (EAP)</li><li>
Extensive employee wellness programs</li><li>
Employee discounts up to 50% off on eligible AT&amp;T mobility plans and accessories, AT&amp;T internet (and fiber where available) and AT&amp;T phone</li></ul></div></div>
Weekly Hours:
40
Time Type:
Regular
Location:
Chantilly, Virginia
It is the policy of AT&amp;T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&amp;T will provide reasonable accommodations for qualified individuals with disabilities. AT&amp;T is a fair chance employer and does not initiate a background check until an offer is made.</div>

Quality Assurance Specialist (Government)

HOF Immigration Services

Job OverviewWe are looking for a sharp, detail-oriented Call Quality Assurance Specialist to join our operations team. You will be the ears of the business &mdash; listening to calls, ensuring our team is following the right processes, and helping us continuously raise the bar on client communication.What You Will Do<ul><li>Monitor and evaluate recorded and live calls against HOF Migration's SOPs and internal quality manual</li><li>Score calls using a structured evaluation scorecard and maintain accurate records</li><li>Identify patterns, recurring errors, and compliance gaps across the team</li><li>Escalate calls involving serious breaches, incorrect advice, or unprofessional conduct</li><li>Provide clear, constructive written feedback to team leaders and HR</li><li>Prepare daily and weekly quality reports for management</li><li>Track and analyze performance metrics (conversion quality, CSAT, compliance adherence)</li><li>Ensure adherence to data privacy and client confidentiality standards</li></ul>Who We Are Looking For<ul><li>Bachelor&rsquo;s degree in Business, Communications, HR, or related field</li><li>2&ndash;4 years of experience in call quality assurance, call monitoring, or a customer service environment</li><li>Excellent written and verbal communication in English</li><li>Strong understanding of call center KPIs and QA frameworks</li><li>Excellent listening, auditing, and analytical skills</li><li>Comfortable working with MS Excel or Google Sheets for logging and reporting</li><li>Highly organized, objective, and able to work independently</li><li>Trustworthy and discreet when handling sensitive client information</li></ul>Working Hours: 11:00 AM &ndash; 8:00 PM (Monday-Saturday)Work Location: In person

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