audiovisual technician

Fairmont

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
AV Supervisor to oversee audiovisual operations and ensure flawless event execution. Responsibilities include technical setup, operation, and maintenance of AV systems, alongside team leadership and event coordination. Requires strong technical proficiency, meticulous attention to detail, and excellent communication skills. Ability to manage complex events and work effectively under pressure is essential. Ideal candidate possesses a passion for AV technology and a commitment to delivering exceptional experiences. 
Qualifications 
<ul><li>
Technical Proficiency: Expertise in operating and troubleshooting a wide range of AV equipment, including sound systems, projectors, video conferencing, and lighting.</li><li>
Event Management: Proven ability to coordinate and execute complex audiovisual setups for diverse events, ensuring seamless operation.</li><li>
Team Leadership: Strong leadership and mentoring skills to guide and motivate a team of AV technicians.</li><li>
Problem-Solving: Excellent troubleshooting and problem-solving skills to address technical issues efficiently.</li><li>
Communication: Clear and effective communication skills to interact with clients, team members, and other stakeholders.</li><li>
Organizational Skills: Meticulous attention to detail and strong organizational skills to manage equipment, schedules, and event logistics.</li><li>
Adaptability: Ability to work effectively under pressure and adapt to changing event requirements.</li></ul> 

Additional Information 
Your team and working environment: 
Join our collaborative and dynamic IT team, where innovation and problem-solving are valued in a fast-paced, supportive environment. We foster a culture of continuous learning and teamwork, ensuring everyone contributes to our shared success. 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

AV Supervisor

CBX Solutions

Build Your Career Where You Matter
 Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.
 At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.
 
Why Work With Us?
 We’re committed to your success, personally and professionally. You’ll have access to:
 <ul>
<li>Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.</li>
<li>Work-Life Balance: Generous paid time off for rest, family, and self-care.</li>
<li>Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.</li>
<li>Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.</li>
</ul>
The Audio Visual Technician III is a senior field role responsible for installing, configuring, troubleshooting, and commissioning complex audiovisual systems in commercial environments. This position serves as a technical leader on job sites, providing mentorship to junior technicians while ensuring installations meet company standards, project documentation, and customer expectations. In this role, you will demonstrate advanced technical competency, strong leadership skills, and the ability to work independently with minimal supervision.
 Essential Functions
 <ul>
<li>Design, plan and install AV systems</li>
<li>Provide AV installation project oversight and updates</li>
<li>Inventory AV devices and materials intended for installation</li>
<li>Test and verify functionality of newly installed AV systems</li>
<li>Perform AV system maintenance and repair as needed</li>
</ul>
Minimum Qualifications
 <ul>
<li>Minimum 3-5 years experience installing commercial AV systems</li>
<li>Demonstrated experience leading field installations</li>
<li>Strong understanding of AV signal flow and system architecture</li>
<li>Experience reading and interpreting AV drawings</li>
<li>AVIXA CTS certification (CTS-I preferred)</li>
<li>Manufacturer certifications (Crestron, Q-SYS, Biamp, Extron, Cisco, etc.)</li>
<li>OSHA-10 or OSHA-30 certification</li>
<li>Experience commissioning DSP and control systems</li>
<li>Experience working in healthcare, higher education, or corporate environments</li>
</ul>
Knowledge, Skills and Abilities
 <ul>
<li>AV rack assembly and wiring</li>
<li>DSP configuration and troubleshooting</li>
<li>Control system installation</li>
<li>Video conferencing platforms (Teams, Zoom, Webex)</li>
<li>Structured cabling installation</li>
<li>Fiber termination and testing</li>
<li>Networked AV technologies</li>
<li>System commissioning and verification</li>
</ul>
Physical Demands
 This position requires physical activity consistent with a construction or installation environment. The employee will spend more than two-thirds of their time standing, kneeling, crouching, stooping, using hands to handle or feel, and reaching with hands and arms. Approximately one-third of the time may be spent walking and engaging in verbal communication or listening. Frequent lifting and moving of materials weighing between 25 and 50 pounds is required.
 
Work Environment
 This role may involve travel to project sites and exposure to a variety of environmental conditions. These may include outdoor weather, proximity to forklifts or other heavy machinery, and the use of hand tools or hardware. Employees may be subject to frequent heavy lifting and other physical demands typical of a construction or warehouse environment.
 
Qualification Requirements
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
Equal Opportunity Employer
 CBX Solutions is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Audio Visual Technician III

The County of Hidalgo

If you are interested in this position, please make sure to apply through Hidalgo County&rsquo;s website at https://www.hidalgocounty.us. Please note that this position will close on June 17, 2026 at 5:00 pm. The direct link to the position is: https://www.governmentjobs.com/careers/hidalgocountytx/jobs/5365515/video-editor-graphic-designer?keywords=video&amp;pagetype=jobOpportunitiesJobsJob Summary Performs complex media operations work with modern video techniques and graphic design. Work involves the design, preparation, and production of audiovisual materials using graphic design, photographic, audio, and video equipment.Manages and coordinates activities and operations related to County's broadcasting and media support functions.Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.Examples of Work Performed:Develops and edits video recordings to produce informational materials as needed for Hidalgo County residents.Meets with supervisor to determine production vision.Reviews raw material to determine the shot list.Manipulates film and video footage using modern editing techniques.Maintains continuity while moving shots according to scene value.Trims footage and puts the rough project together. Inserts dialog, sound effects, music, graphics, and special effects.Ensures the project follows a logical sequence.Consults with the supervisor and production team throughout the project.Creates the final cut for broadcasting.Assists in developing interview questions and storyboards.Installs, adjusts, cleans, maintains, and operates audiovisual equipment such as cameras, lights, and microphones to film and record multimedia productions.Coordinates teleconference programs, including scheduling, setting up equipment, and supplying program materials to participants.Creates websites and designs multimedia presentations.Delivers content to various social media platforms e.g., YouTube, FB, Twitter, Instagram, etc.Edits multimedia files for production using computer-assisted and other special effects audiovisual equipment.Assists with audiovisual equipment for training and public information presentation.Assists in providing technical assistance in the planning and operational functions of creative audiovisual scripts and productions.Undertakes the full range of graphic designer duties.Prepares layouts, designs, artwork, and formats for use in a publication and/or exhibition design.Archives existing video assets.Creates archiving standards for future use, such as naming conventions and file size requirements.Researches emerging design trends and practices.May handle copyright, reprint, and permission processes.May resolve technical problems for agency staff.Performs all other related duties as assigned.Education and Experience:Bachelor's degree in a related field from an accredited college or university preferred.Must have two (2) years experience in videography, video production and graphic design.Must be able to demonstrate proven expertise in video editing.Must understand design requirements for broadcast, online, and mobile/tablet platforms.Certificates, Licenses and Registration: Must have a current valid Texas motor vehicle operator&rsquo;s license.Must be able to be insured by the County&rsquo;s insurance carrier.Knowledge, Skills and Abilities:Knowledge of multimedia processes, editing, and production; of audiovisual equipment; of editing, recording, computer graphics, and animation; of the use and application of repair and maintenance test equipment and tools; and of the kind, capacity, and purpose of voltage circuits, switches, fuses, instruments, and meters associated with electronic equipment.Ability to create and edit motion graphics using a variety of software listed (but not limited to) below:<ul><li>Adobe After Effects</li><li>Adobe Premier Pro</li><li>Final Cut Pro X (Mac)</li><li>Adobe Photoshop</li></ul>Knowledge and experience of sourcing video material/footages from a wide range of open sources as well as licensed video/image libraries.Ability to deliver broadcast quality production including television ads and short documentaries.Knowledge and understanding of various filming techniques such as indoor and outdoor filming, &ldquo;filming on the go&rdquo;, interview-based filming.Knowledge of Photoshop skills to be able to retouch, create cut-outs, resize and save out stills in the correct format.Ability to deliver broadcast quality production including television ads and short documentaries.Knowledge of modern video editing techniques, be able to visualize directorial concepts, and work according to a strict time schedule.Skill in the use of production, recording, developing, testing, and maintenance of audiovisual equipment; and in the use of a computer and applicable software.Ability to plan the preparation of graphic design and multimedia design projects, to design and produce graphics and interactive media materials, to communicate effectively, and to supervise the work of others.Knowledge of policies, practices, procedures and terminology of assigned function.Bilingual (Spanish and English) with the ability to converse fluently in both languages.Pay: $69,688.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li></ul>Work Location: In person

Video Editor & Graphic Designer

Abile Group, Inc.

<div>Overview:
<div>
Abile Group has an exciting and challenging opportunity for a on a Jr. AV Suport Technician (Conference Center) on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.</div><div></div><div> 
The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.</div>
Responsibilities:
<ul><li>Serves as an Conference Center Audio Visual Liaison for all events.
</li><li>Facilitates meetings and engages regularly with customers to:</li><li><ul><li>
Coordinates and plans emerging customer requirements for conference center events.</li><li>
Addresses AV/IT related questions or concerns.</li><li>
Provides situational awareness to Conference Center stakeholders concerning upcoming maintenance of AV/IT systems or technology refresh efforts associated with systems installed in the Conference Center spaces.</li></ul></li><li>
Provides live event support.</li><li>
Maintains IT and AV equipment related to information displays, digital signage, monitors, laptops, video recording devices and other related end user devices.</li><li>
Operates and manages equipment for presentations, sound, lighting and audio/video conferencing.</li><li>
Develops Standard Operating Procedures (SOPs) for utilization of Conference Center equipment.</li><li>
Escalates AV/IT issues to Tier 3 when needed.</li><li>
Provides workstation (thick and thin client), VoIP Device, and voice and video conference support.</li><li>
Resolves AV/IT incidents from cradle to grave, works closely with engineering teams and other ISP Contractor Stakeholders when AV/IT issues require Tier 3 escalation or have dependencies external to the UDS contract.</li><li>
Provides user education and training in basic hardware and software functions.</li><li>
Creates and maintains documentation and SOPs to train new employees.</li><li>
Identifies and executes process improvements and other enhancements that improve operational efficiency.
</li></ul>Qualifications:
<div>
Clearance Required:TS/SCI with ability to obtain CI poly.</div><div></div><div> 
Degree and Years of Experience: Associates Degree or an equivalent combination of years of experience and education.
</div><ul><li>3+ years of prior relevant experience.</li></ul><div>
Desired Certifications:</div><ul><li>
Preferred not required: A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification.</li></ul><div>
Required Skills:</div><ul><li>
Knowledge in one or more of the following areas:</li><li><ul><li>
AMX, Crestron, and Extron A/V equipment</li><li>
AMX touch panels</li><li>
Camera control</li><li>
Production switcher</li><li>
Audio signals</li><li>
Video signals</li><li>
Understanding of audio mixers and speakers</li><li>
Understanding of audio and video connections</li><li>
Workstations (thin and thick clients)</li><li>
Monitors</li><li>
Audio Visual Services</li><li>
Voice and VTC Support Services</li></ul></li><li>
Excellent troubleshooting capabilities and strong communication skills.</li><li>
Strong work ethic and attention to detail.</li><li>
Strong organizational skills.</li><li>
Strong writing skills (document creation and management).</li><li>
Strong time management skills and ability to work flexible schedules to meet job requirements.</li><li>
Ability to work independently on projects and/or tasks.</li><li>
Ability to regularly stand and walk between buildings on a large campus.</li><li>
Ability to move and lift A/V equipment, monitors, and other hardware.</li><li>
Experience and/or knowledgeable with; Windows 7; Windows 10.</li><li>
Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.).</li><li>
Team player and willing to both share knowledge and learn from others to ensure team's success.</li><li>
Enthusiasm and ability to adapt to new and changing technologies
</li></ul>About Abile Group, Inc.:
<div>
Abile Group, LLC. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics &amp; Performance Management, IT &amp; Systems Engineering and Program &amp; Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients. We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients&rsquo; subject matter experience and Abile&rsquo;s breadth of expertise.</div>
Hiring Statement:
<div>
Abile is committed to hiring the most qualified and best fit person for the job - always has, always will. Anyone requiring reasonable accommodations should email careers@abilegroup.com with requested details. A member of the HR team will respond to your request within 2 business days.</div><div></div><div> 
Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.</div></div>

Jr. Audio Visual Support Technician (Conference Center)

Palladium Group, Inc.

<div>Multimedia Communications &amp; Training Specialist &ndash;
 
Guatemala, Data.FI 
 
 
 
Company Overview:
About Palladium - Palladium is a global leader in the design, development and delivery of Positive Impact &ndash; the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people's lives.
Equity, Diversity &amp; Inclusion - We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
 
 
Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or any other circumstance, please email our team at accessibility@thepalladiumgroup.com 
 
Safeguarding - We define Safeguarding as &ldquo;the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm&rdquo;. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
Project Overview and Role:
Data.FI is a global project mechanism funded by the U.S. Government through the Department of State. Data.FI supports host country governments to improve existing health information systems (HIS) and conduct in-depth analysis of epidemiological and program data that inform responses, to manage gaps in programming and maintain impact by supporting the transition of local partners. 
 
In Guatemala, Data.FI leads a team of technical advisors with experience in digital health and quality management systems to enhance health programming in collaboration with the Ministry of Health and the U.S. State Department Office of Foreign Assistance. mitigate the impacts of the COVID and HIV epidemic[LC1] . 
 
Purpose of the role:
The audiovisual materials and documentation specialist will work closely with Data.FI staff to develop documentation, audiovisual materials, and related resources, including DERCAS documentation, user guides, and technical manuals, to strengthen knowledge transfer. The consultant will also produce the materials needed for print and digital use by individuals assuming new responsibilities related to these areas. 
 
Main activities:
 
Prepare a work plan with specific milestones and products.
 
Review the documents prepared by Data.FI
 
Map training priorities based on gap analysis.
 
Coordinate closely with the team designated by the IT Directorate and the Data.FI Project.
 
Identify, if necessary, other training priorities.
 
Adjust the proposal based on the recommendations.
 
Design of digital, printed, audiovisual materials.
 
Adjust materials based on recommendations. 
 
Expected products:
 
SIAMED Software Requirements Specification DERCAS [LC2]
 
User Manuals
 
Technical materials
 
Audiovisual documentation
 
 
Required Qualifications:
Professional in organizational capacity building, as well as management of resistance to organizational change.
 
Broad experience, preferably, in the design of training strategies and materials for MSPAS programs and DTI.
 
Experience and domain in graphic design.
 
Experience in communication work with international organizations and/or cooperants of health, nutrition, HIV, COVID, etc.
 
Broad experience in scaling participatory training processes.
 
Proven experience in the design and development of digital, printed, audiovisual materials, etc.
 
Capacity and experience in the mediation of methodologies and materials.
 
Be familiar with the national health information systems in Guatemala. 
 
Key competencies required:
 
Strong organizational, stakeholder and people management skills are required; Existing relationships with U.S. Government stakeholders, MSPAS and other interested parties will be valued.
 
Strong cross-cultural, interpersonal, management and collaboration skills involving multiple teams and stakeholders,
 
Excellent interpersonal, written, and verbal communication skills.
 
High self-motivation and ability to work independently and in a team.
 
Ability to actively listen, desire to transmit knowledge, guide and provide constructive feedback to work teams.
 
Detail and deadline oriented, with strong organizational skills and the ability to work in a dynamic, fast-paced, solution-focused environment with changing requirements and priorities.
 
Ability to effectively write technical documents, conduct meetings, conduct training courses, and make presentations.
 
Proficiency in handling Microsoft Office (Word, Excel, PowerPoint, Outlook, and Teams)
 
Experience in handling graphic design tools.
 
Experience with virtual training tools will be valued.
 
Fluency in Spanish is required
 
Proficiency of English will be considered as a plus. 
 
Location:
 
Guatemala City, Guatemala 
 
Contract period:
 
Full time employee
 
June16 &ndash; September 30, 2026</div>

Multimedia Communications & Training Specialist - Guatemala, Data.FI

St. Paul's School of Nursing

Position Summary:This position serves as a Library Technician in a medium-sized career college. The Library Technician assists the LRC Manager in helping faculty, staff, and students in the use of Learning Resource Center resources and equipment, and performs routine clerical duties related to the operation of the LRC. Frequently works unsupervised and is expected to solve problems independently. This employee provides information services and circulation services to students and faculty using print and electronic sources.Essential Duties and Responsibilities:<ul><li>Performs tasks assigned by the LRC Manager</li><li>Abides by and enforces the policies and procedures of the LRC and the college</li><li>Maintains good relations with the students and other staff, individually and in general</li><li>Works as a team with the LRC Manager and work-study student workers</li><li>Informs the LRC Manager of any ongoing events or issues that require attention</li><li>Assists students and faculty in the location of print and non-print resources</li><li>Assists in maintaining student LRC check-in records to assess student usage of the LRC</li><li>Answers basic research questions</li><li>Assists students and faculty with minor computer troubleshooting</li><li>Performs circulation duties</li><li>Logs in journals</li><li>Handles routine problems under the guidance of a supervisor</li><li>Keeps supervisor informed of departmental needs and concerns</li><li>Assists in identifying weaknesses in the print collection</li><li>Conducts library orientations for new students and faculty</li><li>Attends pertinent meetings or training courses and undertakes special training activities as directed</li><li>Monitors student use of the library</li><li>Maintains supply of instructional handouts</li><li>Shelves print and audiovisual materials</li><li>Shelves read the print collection</li><li>Assists the LRC Manager in processing and maintaining library collections</li><li>Assists in maintaining the appearance of the LRC</li><li>Assists in training LRC work-study student assistants</li><li>Maintains paper supply in LRC printers</li><li>Assists in the cataloging of print materials</li><li>Maintains active communications with the LRC Manager, including maintenance of work documentation (may include work journal or wiki)</li><li>Other duties as assigned</li><li>Regular and reliable attendance</li></ul>Skills/Competencies/Qualifications:Required:<ul><li>A bachelor degree is required</li><li>Excellent communication, organizational, and interpersonal skills</li><li>Proven problem-solving ability</li><li>Familiarity with Microsoft Office Suite including Word, Excel, Publisher, and Power Point</li><li>Ability to work independently, without direct supervision</li><li>Proactive, willing to ask questions and accept constructive criticisms</li><li>Ability to communicate clearly in both speaking and writing</li><li>Ability to maintain professional attitude</li><li>Physical mobility to perform light lifting, bending, stooping, stretching, and sitting at a desk.</li><li>Keyboard skills</li><li>Ability to read printed and on-screen information</li><li>Ability to answer the telephone</li></ul>Preferred:<ul><li>Successful experience working in library systems or a combination of other educational programs and experience that provides the required knowledge, skills, and abilities</li><li>Current enrollment in, or recent completion of, an MLIS program</li><li>Ability to use electronic databases</li><li>Familiarity with online healthcare journal databases</li></ul>Classification: Non-exemptWork Hours: Evenings 4:30pm to 8:30pm, Saturdays, 9am to 3pm; 25-30 hours per weekTravel: NoneWorking Environment: Interior/OfficePay: From $22.00 per hourWork Location: In person

Library Technician - Part Time

John Tyler Community College

<div><div><div><ul><li>https://jobs.vccs.edu/postings/97081
</li></ul></div><div><ul><li>Chesterfield, Virginia, United States
</li></ul></div><div><ul><li>Administrative ADP Expense (Brightpoint)
</li></ul></div><div><ul><li>Brightpoint Community College</li></ul></div></div><div> 
</div><div>Title: Technical Support Technician (00145)
Agency: Brightpoint Community College
Location: Chesterfield - 041
FLSA: Exempt
Hiring Range: $65,000 - $70,000 (Commensurate with experience and qualifications)
Full Time or Part Time: Full Time
Additional Detail<div> 
Job Description:<div> 
 
Brightpoint Community College is a two-year public institution of higher education and is one of the largest of Virginia&rsquo;s 23 community colleges. The college is located within the Greater Richmond metropolitan area. It serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. Brightpoint Community College&rsquo;s mission is to provide quality educational opportunities that inspire student success and community vitality. It envisions a success story for every student.</div>
<div>Brightpoint offers a robust benefits package, including:</div>
<ul><li>State of Virginia employee benefits</li>
<li>Comprehensive health insurance (medical, dental, and vision)</li>
<li>Virginia Retirement System (VRS) participation</li>
<li>Generous annual leave and paid holidays</li>
<li>Remote work flexibility, depending on role and departmental needs</li>
<li>Professional development opportunities</li>
<li>Continuous learning programs</li>
<li>Access to wellness resources and employee assistance programs</li>
</ul><div>Brightpoint invites applications for an in-office Technical Support Technician position to perform on-site and remote inspection, installation, testing, and repair of microcomputer devices, classroom AV equipment, and peripheral hardware. Provides Tier 1 and Tier 2 support for faculty, staff, and students, ensuring desktop standardization and high-availability classroom infrastructure. 
 
This position is responsible for providing advanced technical support across desktop computing, audiovisual systems, and telecommunications infrastructure. The role performs in-depth diagnostics and hardware-level repairs on microcomputers, software, and peripheral devices, while also managing the full software lifecycle, including application packaging and automated deployment to maintain standardized environments. The technician diagnoses and resolves complex operating system and application conflicts using diagnostic and data recovery tools, as well as troubleshoots network connectivity issues utilizing TCP/IP fundamentals, PING, and DNS. Additionally, the position supports AV systems by identifying signal failures, hardware issues, and connectivity disruptions, and provides first-level support for IP telephony and related services. 
 
In addition to technical troubleshooting, this role engages directly with faculty and staff to deliver one-on-one instruction on classroom technologies and new software, ensuring effective adoption and use. The position collaborates with the Lead Technician and Manager of Client Services to identify recurring issues and improve overall Help Desk service delivery. Responsibilities also include maintaining the security and confidentiality of sensitive data and documenting all equipment configurations, installation procedures, and repair activities for departmental reference. 
 
This role performs other duties as assigned to support operational needs and continuous service improvement.</div>
</div>Minimum Qualifications: 
<div>
Required:</div><ul>
<li>Extensive expertise in personal computer hardware architecture, including the ability to perform deep-dive hardware-level repairs, motherboard diagnostics, and component-level troubleshooting for Windows and Apple systems.</li>
<li>Advanced knowledge of Windows 10/11 and macOS, including registry editing, system recovery, and command-line troubleshooting to resolve complex software conflicts.</li>
<li>Proficiency in utilizing advanced diagnostic and data recovery software to install, set up, and repair common and proprietary application packages.</li>
<li>Ability to configure and employ LAN management tools such as Microsoft Intune to evaluate and improve endpoint performance in a complex WAN/LAN environment.</li>
<li>General knowledge of multimedia infrastructure, including the ability to install media cabling, terminate connections, and troubleshoot physical connectivity issues.</li>
<li>Ability to diagnose and resolve malfunctions in AV control systems, projectors, and audio distribution without requiring deep-level programming knowledge.</li>
<li>Successful completion and passing of a background check.</li>
</ul>Additional Considerations: 
<div>
A college degree in Information Systems or equivalent experience. Substantial experience in modifying, installing, testing, troubleshooting, and repairing microcomputer hardware and peripherals. At least three years of proven experience in IT systems and multimedia equipment troubleshooting. Some Crestron, and Extron programming experience are preferred 
 
Desired certifications: A+, Network+, CTS, CTS-D, C-EST</div></div></div>

Technical Support Technician (00145)

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