auto claim representative

AAA The Auto Club Group

<div>It&rsquo;s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time 
<div><div>Exempt/Non Exempt: 
</div></div>Salary
Job Description: 
 
 
***This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. ***
<h2 class="jobSectionHeader">APD Claim Representative II (Regional)&ndash; The Auto Club Group
</h2>Reports to: APD Claim Manager I
What you will do: (Primary Duties &amp; Responsibilities)
<h2 class="jobSectionHeader">The Auto Club Group is seeking an Auto Claim Representative II who works under normal supervision with an intermediate-level approval authority to handle moderately complex claims within Claim Handling Standards in the field or inside units. Resolve coverage questions, take statements and establish clear evaluation and resolution plans for claims.
</h2><h2 class="jobSectionHeader">In this position, you will have the opportunity to:
</h2>Claim handling responsibilities will include the following: reviewing assigned claims, contacting the insured and other affected parties, setting expectations for the remainder of the claim, and initiating documentation in the claim handling system. Complete coverage analysis including a review of policy coverages and provisions, and the applicability to the reported loss. Ensure all possible policyholder benefits are identified, create additional sub-claims if needed or refer complex claims to management or the appropriate claim handler. Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential. Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim. Evaluate the financial value of the loss. Approve payments for the appropriate parties accordingly. Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit). Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system. Utilize strong negotiating skills.
Employees assigned to Auto Physical Damage (&ldquo;APD&rdquo;) claim unit will handle moderately complex claims involving settling Total Losses, inspecting vehicles and preparing estimates of damage. If in the DRS Examiner role, manage Direct Repair Shops for compliance with our program. Additional responsibilities may include the following: determining cause of damage, establishing liability, identifying subrogation potential, monitoring repairs and approving car rental expense. May handle simple APD Litigation cases.
Supervisory Responsibilities (briefly describe, if applicable, or indicate None):
None
<h2 class="jobSectionHeader">How you will benefit :
</h2><h2 class="jobSectionHeader">Claim Representative II will earn a competitive salary of $59,134.30- $79,000 annually with annual bonus potential based on performance.
</h2><h2 class="jobSectionHeader">Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
</h2><ul><li><h2 class="jobSectionHeader">401k Match
</h2></li><li><h2 class="jobSectionHeader">Medical
</h2></li><li><h2 class="jobSectionHeader">Dental
</h2></li><li><h2 class="jobSectionHeader">Vision
</h2></li><li><h2 class="jobSectionHeader">PTO
</h2></li><li><h2 class="jobSectionHeader">Paid Holidays
</h2></li><li><h2 class="jobSectionHeader">Tuition Reimbursement
</h2></li></ul>II. Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
<ul><li>Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience
</li><li>In states where an Adjuster&rsquo;s license is required, the candidate must be eligible to acquire a State Adjuster&rsquo;s license within 90 days of hire and maintain as specified for appropriate states.
</li><li>A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members
</li></ul>Experience:
<ul><li>One year of experience with:
</li></ul><ul><li>negotiating claim settlements
</li></ul><ul><li>securing and evaluating evidence
</li></ul><ul><li>preparing manual and electronic estimates
</li></ul><ul><li>subrogation claims, including identifying recovery opportunities
</li></ul><ul><li>resolving coverage questions
</li><li>taking statements
</li><li>establishing clear evaluation and resolution plans for claims
</li></ul>Knowledge and Skills:
Knowledge of:
<ul><li>Essential Insurance Act (Michigan)
</li><li>Fair Trade Practices Act as it relates to claims
</li><li>subrogation procedures and processes
</li><li>intercompany arbitration/dispute resolution
</li><li>Negligence Laws and Statutes
</li><li>No-Fault Law and No-Fault Reform
</li><li>Collision repair techniques
</li></ul>Ability to:
<ul><li>handle claims to the line Claim Handling Standards
</li><li>follow and apply ACG Claim policies, procedures and guidelines
</li></ul><ul><li>work within assigned ACG Claim systems including basic PC software
</li><li>perform basic claim file review and investigations
</li><li>demonstrate effective communication skills (verbal and written)
</li><li>demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns
</li><li>analyze and solve problems while demonstrating sound decision making skills
</li><li>prioritize claim related functions
</li><li>process time sensitive data and information from multiple sources
</li><li>manage time, organize and plan workload and responsibilities
</li><li>safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc.
</li><li>research analyze and interpret subrogation laws in various states
</li><li>travel outside of assigned territory which may involve overnight stay
</li><li>relocate, work evenings or weekends
</li><li>strong negotiating skills
</li></ul>III. Preferred Qualifications
Education:
<ul><li>Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience
</li><li>Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent
</li><li>CPCU coursework or designation
</li><li>I-Car 2000 training
</li><li>CCC training
</li><li>Xactware Training
</li></ul>Work Environment
This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Important Note: THE ABOVE STATEMENTS DESCRIBE THE PRINCIPAL AND ESSENTIAL FUNCTIONS, BUT NOT ALL FUNCTIONS THAT MAY BE INHERENT IN THE JOB. THIS JOB REQUIRES THE ABILITY TO PERFORM DUTIES CONTAINED IN THE JOB DESCRIPTION FOR THIS POSITION, INCLUDING, BUT NOT LIMITED TO, THE ABOVE REQUIREMENTS. REASONABLE ACCOMMODATIONS WILL BE MADE FOR OTHERWISE QUALIFIED APPLICANTS, AS NEEDED, TO ENABLE THEM TO FULFILL THESE REQUIREMENTS. 
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life&rsquo;s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you&rsquo;ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.</div>

Regional Auto Claim Representative II (Desk)

<div>It&rsquo;s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time 
<div><div>Exempt/Non Exempt: 
</div></div>Salary
Job Description: 
 
 
***This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. ***
<h2 class="jobSectionHeader">APD Claim Representative II (Michigan) &ndash; The Auto Club Group
</h2>Reports to: APD Claim Manager I
What you will do: (Primary Duties &amp; Responsibilities)
<h2 class="jobSectionHeader">The Auto Club Group is seeking an Auto Claim Representative II who works under normal supervision with an intermediate-level approval authority to handle moderately complex claims within Claim Handling Standards in the field or inside units. Resolve coverage questions, take statements and establish clear evaluation and resolution plans for claims.
</h2><h2 class="jobSectionHeader">In this position, you will have the opportunity to:
</h2>Claim handling responsibilities will include the following: reviewing assigned claims, contacting the insured and other affected parties, setting expectations for the remainder of the claim, and initiating documentation in the claim handling system. Complete coverage analysis including a review of policy coverages and provisions, and the applicability to the reported loss. Ensure all possible policyholder benefits are identified, create additional sub-claims if needed or refer complex claims to management or the appropriate claim handler. Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential. Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim. Evaluate the financial value of the loss. Approve payments for the appropriate parties accordingly. Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit). Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system. Utilize strong negotiating skills.
Employees assigned to Auto Physical Damage (&ldquo;APD&rdquo;) claim unit will handle moderately complex claims involving settling Total Losses, inspecting vehicles and preparing estimates of damage. If in the DRS Examiner role, manage Direct Repair Shops for compliance with our program. Additional responsibilities may include the following: determining cause of damage, establishing liability, identifying subrogation potential, monitoring repairs and approving car rental expense. May handle simple APD Litigation cases.
Supervisory Responsibilities (briefly describe, if applicable, or indicate None):
None
<h2 class="jobSectionHeader">How you will benefit :
</h2><h2 class="jobSectionHeader">Claim Representative II will earn a competitive salary of $54,643.68- $78,000 annually with annual bonus potential based on performance.
</h2><h2 class="jobSectionHeader">Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
</h2><ul><li><h2 class="jobSectionHeader">401k Match
</h2></li><li><h2 class="jobSectionHeader">Medical
</h2></li><li><h2 class="jobSectionHeader">Dental
</h2></li><li><h2 class="jobSectionHeader">Vision
</h2></li><li><h2 class="jobSectionHeader">PTO
</h2></li><li><h2 class="jobSectionHeader">Paid Holidays
</h2></li><li><h2 class="jobSectionHeader">Tuition Reimbursement
</h2></li></ul>II. Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
<ul><li>Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience
</li><li>In states where an Adjuster&rsquo;s license is required, the candidate must be eligible to acquire a State Adjuster&rsquo;s license within 90 days of hire and maintain as specified for appropriate states.
</li><li>A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members
</li></ul>Experience:
<ul><li>One year of experience with:
</li></ul><ul><li>negotiating claim settlements
</li></ul><ul><li>securing and evaluating evidence
</li></ul><ul><li>preparing manual and electronic estimates
</li></ul><ul><li>subrogation claims, including identifying recovery opportunities
</li></ul><ul><li>resolving coverage questions
</li><li>taking statements
</li><li>establishing clear evaluation and resolution plans for claims
</li></ul>Knowledge and Skills:
Knowledge of:
<ul><li>Essential Insurance Act (Michigan)
</li><li>Fair Trade Practices Act as it relates to claims
</li><li>subrogation procedures and processes
</li><li>intercompany arbitration/dispute resolution
</li><li>Negligence Laws and Statutes
</li><li>No-Fault Law and No-Fault Reform
</li><li>Collision repair techniques
</li></ul>Ability to:
<ul><li>handle claims to the line Claim Handling Standards
</li><li>follow and apply ACG Claim policies, procedures and guidelines
</li></ul><ul><li>work within assigned ACG Claim systems including basic PC software
</li><li>perform basic claim file review and investigations
</li><li>demonstrate effective communication skills (verbal and written)
</li><li>demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns
</li><li>analyze and solve problems while demonstrating sound decision making skills
</li><li>prioritize claim related functions
</li><li>process time sensitive data and information from multiple sources
</li><li>manage time, organize and plan workload and responsibilities
</li><li>safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc.
</li><li>research analyze and interpret subrogation laws in various states
</li><li>travel outside of assigned territory which may involve overnight stay
</li><li>relocate, work evenings or weekends
</li><li>strong negotiating skills
</li></ul>III. Preferred Qualifications
Education:
<ul><li>Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience
</li><li>Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent
</li><li>CPCU coursework or designation
</li><li>I-Car 2000 training
</li><li>CCC training
</li><li>Xactware Training
</li></ul>Work Environment
This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Important Note: THE ABOVE STATEMENTS DESCRIBE THE PRINCIPAL AND ESSENTIAL FUNCTIONS, BUT NOT ALL FUNCTIONS THAT MAY BE INHERENT IN THE JOB. THIS JOB REQUIRES THE ABILITY TO PERFORM DUTIES CONTAINED IN THE JOB DESCRIPTION FOR THIS POSITION, INCLUDING, BUT NOT LIMITED TO, THE ABOVE REQUIREMENTS. REASONABLE ACCOMMODATIONS WILL BE MADE FOR OTHERWISE QUALIFIED APPLICANTS, AS NEEDED, TO ENABLE THEM TO FULFILL THESE REQUIREMENTS.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life&rsquo;s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you&rsquo;ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.</div>

APD Claim Representative II - Michigan

Risk Theory

<div>
 
 Auto Claims Representative - Dealer Open Lot
 
 
 
 We are an industry claims service leader, providing custom-tailored Third-Party Administration (TPA) programs to clients. We are a national program that is fast-paced and growing. This position handles 1st party Damages to the auto dealer&rsquo;s Inventory and other first-party auto damage claims. As the adjuster in this role, you will handle the claim from the first notice of loss through resolution/settlement and the payment process.
 
 
 Compensation: $60,000 - $90,000 yearly
</div>

Auto Claims Representative

Selective Insurance

<div>About Us:
<div>
At Selective, we don't just insure uniquely, we employ uniqueness. 
 
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work&reg; in 2025 for the sixth consecutive year. 
 
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.</div>
Overview:
<div>
Join Our Team as an Auto Physical Damage Claim Representative at Selective!</div><div> 
As an Auto Physical Damage Claim Representative at Selective you will play a crucial role in ensuring our customers receive the best service possible. As part of this role, you will manage auto claims from start to finish. You will investigate all claim details by gathering information from insureds, claimants, witnesses, and repair shop personnel to conclude settlement or denial of the claim. As an Auto Physical Damage Claim Rep you will ensure claims are processed within company policies, procedures, and individual&rsquo;s prescribed authority with exceptional standards of performance. You will work in a collaborative and supportive environment, where you will have access to ongoing training and future development opportunities. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.</div><div><ul><li> 
Please also note, there are two weeks of mandatory onsite trainings. The week of 7/6/2026 will be held in our Charlotte, NC office and the week of 7/27/2026 will be held in our Richmond, VA office.</li></ul></div>
Responsibilities:
<ul><li>Investigate claims through various methods of communication with claim parties. Analyze information obtained through investigation in order to evaluate assigned claims to determine the extent of loss and liability.</li><li>
Review/analyze policy forms to determine the appropriate coverage for a loss, including limits and deductibles. Escalate claims appropriately when outside scope of handling for this position.</li><li>
Establish and continuously review reserves and input claim information in the Claims System.</li><li>
Update the claims system on a continual basis to accurately reflect status of assigned file and to initiate percentage of negligence on the part of the insured to determine &quot;chargeability&quot;.</li><li>
Document claim activity and maintain control of work through documentation and diary/task system.</li><li>
Review and approve expenses incurred to investigate process and handle a claim. Recognizes fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies.</li><li>
Direct customer to approved car rental vendor, aggressively manage car rental expenses, set up appropriate inspection and repair assignments, and process immediate removal of total loss vehicles to salvage yard.</li><li>
Close claim by issuing check or denial. Issue appropriate letters based on state regulations and company directives. Process incoming calls and correspondence from insureds, claimants and agents regarding questions or problems associated with claims. Interact with underwriters and agents on claim resolution. Utilize vendors and other resources as necessary to assist with resolving disputed claims. Explore subrogation opportunities on all claims assigned.</li><li>
May handle low complexity property losses.</li></ul>
Qualifications:
<div>
Knowledge and Requirements</div><ul><li>
Understanding of Commercial and Personal Automobile policy language and endorsements.</li><li>
Adjuster licenses in states requiring same (obtain within 3 months of hire).</li><li>
Exceptional customer service skills.</li></ul><div>
Education and Experience</div><ul><li>
College degree preferred. 
1-3 years of claim handling experience preferred.</li></ul>
Total Rewards:
<div>
Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page. 
 
The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.</div>
Pay Range: USD $42,000.00 - USD $58,000.00 /Yr. Additional Information:
<div>
Selective is an Equal Employment Opportunity employer. That means we respect and value every individual&rsquo;s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences &ndash; and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions. 
 
For Massachusetts Applicants 
 
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div></div>

Auto Physical Damage Claim Rep (Remote)

Auto Physical Damage Claim Rep (Hybrid) - Charlotte, NC or Indianapolis, IN

Plymouth Rock Assurance

<div>The Total Loss Unit within our Claims Organization plays a critical role in delivering a seamless and supportive experience during what can be a stressful time for our customers. This team is responsible for identifying, negotiating, and resolving total loss claims with both insureds and claimants.
The Total Loss Claim Representative is a key contributor who manages claim documentation, processes payments, and coordinates the disposition of salvage vehicles. In this role, you will have the opportunity to make a direct impact by guiding customers through the total loss process while balancing cost control and recovery efforts.
<h3 class="jobSectionHeader">
Responsibilities:</h3>
<ul>
<li>Negotiate and communicate total loss and diminished value settlements in accordance with company and state guidelines (including NJ and multi-state jurisdictions such as MA, NH, CT, NY, and others as needed)
</li>
<li>Clearly explain total loss evaluation methodologies to vehicle owners, building trust and confidence throughout the process
</li>
<li>Apply a working knowledge of vehicle financing and leasing in claim resolution
</li>
<li>Review damage estimates to determine total loss eligibility
</li>
<li>Accurately document all claim activity and settlements in the claim file system
</li>
<li>Partner with salvage vendors to coordinate vehicle movement and secure competitive salvage bids
</li>
<li>Independently manage and settle claims within authority; collaborate with leadership for approvals, guidance, or escalations as needed
</li>
<li>Proactively escalate claims that require additional support or are not progressing positively
</li>
<li>Maintain an organized diary system, effectively prioritizing and managing multiple claims simultaneously
</li>
<li>Adapt quickly to changing workloads in a fast-paced environment
</li>
<li>Keep customers, agents, and stakeholders informed with timely updates and clear communication
</li>
<li>Ensure exceptional service while maintaining strong loss and expense control
</li>
<li>Adhere to all privacy standards, laws, and regulatory requirements
</li>
<li>Prepare and process payments to vehicle owners, financial institutions, and leasing companies
</li>
</ul>Work Location: This is an in-office role based in our Parsippany, NJ office.
<h3 class="jobSectionHeader">
Qualifications:</h3>
<ul>
<li>Experience in property and casualty claims handling preferred
</li>
<li>Ability to work both independently and collaboratively within a team
</li>
<li>Strong verbal and written communication skills, with a customer-focused approach
</li>
<li>Excellent organizational and time management abilities
</li>
<li>Effective problem-solving and decision-making skills
</li>
<li>Proficiency in Microsoft Office tools, including Word, Excel, and Outlook
</li>
</ul>Perks and Benefits:
<ul>
<li>4 weeks accrued paid time off + 9 paid national holidays per year</li>
<li>Robust wellness &amp; health and fitness reimbursement programs</li>
<li>401(k) bonus program</li>
<li>Tuition reimbursement</li>
<li>Auto and home insurance discounts</li>
<li>Volunteer opportunities</li>
<li>2:1 donation matching program</li>
<li>Company-paid life and disability insurance plans</li>
<li>Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans</li>
</ul>
Salary Range: The pay range for this position is $48,000 to $73,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of &ldquo;A-/Excellent&rdquo;.</div>

Claims Representative, Total Loss

Liberty Mutual Insurance

<div>Description
<div>Launch Your Auto Claims Career with a Fortune 100 Company!
No Claims Experience Needed, Paid Training &amp; Licensing Included! 
Location: Liberty Lake, WA (Must reside within 50 miles of our office)
Hybrid Role: Minimum 2 Days Per Month in Office
Additional in-Person Training, combined with Hybrid Sessions 
Career Opportunity:
Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a role where no two days are alike? We are looking for positive, high-energy, passionate customer service professionals. Qualities like these cannot be taught, but they can be sharpened, strengthened and appropriately compensated when you join Liberty Mutual Insurance as an Auto Claims Representative. 
As a licensed claims adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help. In this role, you will guide our insureds and claimants through the auto claims process from start to finish. There are many moving pieces you will manage. You need to have strong organizational skills and be a time management expert, love problem solving and helping others. Your job is speaking to and engaging customers who have just been in an accident and need your help, this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated! 
Learn more about this role: A Day in the Life of an Auto-Physical Claims Adjuster 
You&rsquo;d be a great fit if you are: 
An Empathetic Service Professional: When a claim is received, you skillfully pick up the phone and use your customer centricity and problem-solving skills to confidently assure our customers that you are there to guide them through the process. 
A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise. 
A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers. 
A Customer-Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow.</div>
Qualifications<div><ul><li><ul><li>
An engaging, outgoing personality and passion for helping customers</li><li>
Able to think critically, use resources and seek answers when needed in virtual environment</li><li>
Excellent oral, written, decision-making and organizational skills</li><li>
Strong typing and multi-tasking capabilities in a structured paperless work environment</li><li>
Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.</li><li>
General understanding of overall claim operations and key stakeholders.</li><li>
College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.</li></ul></li></ul></div>
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 
 
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. 
 
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
Fair Chance Notices<ul><li>
California</li><li>
Los Angeles Incorporated</li><li>
Los Angeles Unincorporated</li><li>
Philadelphia</li><li>
San Francisco</li></ul></div>

Auto Claims Desk Adjuster Hybrid

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