auto claim representative

AAA The Auto Club Group

&lt;p style=&quot;text-align:left&quot;&gt;&lt;span&gt;&lt;span&gt;It&rsquo;s a great time to join AAA The Auto Club Group!&lt;/span&gt; &lt;/span&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;&lt;b&gt;JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD&lt;/b&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;&lt;u&gt;&lt;b&gt;Job Type:&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;Full time&lt;div&gt;&lt;div&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt; &lt;p style=&quot;text-align:left&quot;&gt;&lt;b&gt;&lt;u&gt;Exempt/Non Exempt:&lt;/u&gt;&lt;/b&gt;&lt;/p&gt; &lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;Salary&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;&lt;b&gt;&lt;u&gt;Job Description:&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;br /&gt;&lt;br /&gt; &lt;/p&gt;&lt;div&gt;&lt;/div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;p&gt;&lt;i&gt;***This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. ***&lt;/i&gt;&lt;/p&gt;&lt;h2&gt;&lt;/h2&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;h2&gt;&lt;b&gt;APD Claim Representative II (Michigan)&ndash; The Auto Club Group&lt;/b&gt;&lt;/h2&gt;&lt;p&gt;&lt;b&gt;Reports to: APD Claim Manager I &lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;What you will do: (Primary Duties &amp;amp; Responsibilities)&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;h2&gt;The Auto Club Group is seeking an &lt;b&gt;Auto Claim Representative II&lt;/b&gt; who works under normal supervision with an intermediate-level approval authority to handle moderately complex claims within Claim Handling Standards in the field or inside units. Resolve coverage questions, take statements and establish clear evaluation and resolution plans for claims.&lt;/h2&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;h2&gt;In this position, you will have the opportunity to:&lt;/h2&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Claim handling responsibilities will include the following: reviewing assigned claims, contacting the insured and other affected parties, setting expectations for the remainder of the claim, and initiating documentation in the claim handling system. Complete coverage analysis including a review of policy coverages and provisions, and the applicability to the reported loss. Ensure all possible policyholder benefits are identified, create additional sub-claims if needed or refer complex claims to management or the appropriate claim handler. Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential. Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim. Evaluate the financial value of the loss. Approve payments for the appropriate parties accordingly. Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit). Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system. Utilize strong negotiating skills.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Employees assigned to Auto Physical Damage (&ldquo;APD&rdquo;) claim unit will handle moderately complex claims involving settling Total Losses, inspecting vehicles and preparing estimates of damage. If in the DRS Examiner role, manage Direct Repair Shops for compliance with our program. Additional responsibilities may include the following: determining cause of damage, establishing liability, identifying subrogation potential, monitoring repairs and approving car rental expense. May handle simple APD Litigation cases.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;u&gt;Supervisory Responsibilities (briefly describe, if applicable, or indicate None):&lt;/u&gt;&lt;/p&gt;&lt;p&gt;None&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;h2&gt;&lt;u&gt;How you will benefit&lt;/u&gt;:&lt;/h2&gt;&lt;p&gt;&lt;/p&gt;&lt;h2&gt;Claim Representative II will earn a competitive salary of $59,134.30- $69,000 annually with annual bonus potential based on performance.&lt;/h2&gt;&lt;p&gt;&lt;/p&gt;&lt;h2&gt;Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:&lt;/h2&gt;&lt;ul&gt;&lt;li&gt;&lt;h2&gt;401k Match&lt;/h2&gt;&lt;/li&gt;&lt;li&gt;&lt;h2&gt;Medical&lt;/h2&gt;&lt;/li&gt;&lt;li&gt;&lt;h2&gt;Dental&lt;/h2&gt;&lt;/li&gt;&lt;li&gt;&lt;h2&gt;Vision&lt;/h2&gt;&lt;/li&gt;&lt;li&gt;&lt;h2&gt;PTO&lt;/h2&gt;&lt;/li&gt;&lt;li&gt;&lt;h2&gt;Paid Holidays&lt;/h2&gt;&lt;/li&gt;&lt;li&gt;&lt;h2&gt;Tuition Reimbursement&lt;/h2&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;II. Required Qualifications (these are the minimum requirements to qualify)&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;u&gt;Education (include minimum education and any licensing/certifications):&lt;/u&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;In states where an Adjuster&rsquo;s license is required, the candidate must be eligible to acquire a State Adjuster&rsquo;s license within 90 days of hire and maintain as specified for appropriate states.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;A valid driver&amp;#39;s license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;u&gt;Experience:&lt;/u&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;One year of experience with:&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;- negotiating claim settlements&lt;/p&gt;&lt;p&gt;- securing and evaluating evidence&lt;/p&gt;&lt;p&gt;- preparing manual and electronic estimates&lt;/p&gt;&lt;p&gt;- subrogation claims, including identifying recovery opportunities&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;resolving coverage questions&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;taking statements&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;establishing clear evaluation and resolution plans for claims&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;u&gt;Knowledge and Skills:&lt;/u&gt;&lt;/p&gt;&lt;p&gt;Knowledge of:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;Essential Insurance Act (Michigan)&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Fair Trade Practices Act as it relates to claims&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;subrogation procedures and processes&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;intercompany arbitration/dispute resolution&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Negligence Laws and Statutes&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;No-Fault Law and No-Fault Reform&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Collision repair techniques&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Ability to:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;handle claims to the line Claim Handling Standards&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;follow and apply ACG Claim policies, procedures and guidelines&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;work within assigned ACG Claim systems including basic PC software&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;perform basic claim file review and investigations&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;demonstrate effective communication skills (verbal and written)&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;analyze and solve problems while demonstrating sound decision making skills&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;prioritize claim related functions&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;process time sensitive data and information from multiple sources&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;manage time, organize and plan workload and responsibilities&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;research analyze and interpret subrogation laws in various states&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;travel outside of assigned territory which may involve overnight stay&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;relocate, work evenings or weekends&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;strong negotiating skills&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;III. Preferred Qualifications&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;u&gt;Education:&lt;/u&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Completion of the Insurance Institute of America&amp;#39;s: General Insurance Program, Associate in Claims, Associate in Management or equivalent&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;CPCU coursework or designation&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;I-Car 2000 training&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;CCC training&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Xactware Training&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;&lt;u&gt;Work Environment&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;&lt;p&gt;This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;p&gt;#LI-AH2&lt;/p&gt;&lt;p&gt;#appcast&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Who We Are&lt;/p&gt;&lt;p&gt;Become a part of something bigger.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14&amp;#43; million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life&rsquo;s journey through insurance, travel, financial services, and roadside assistance.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;And when you join our team, one of the first things you&rsquo;ll notice is that same, whole-hearted, enthusiastic advocacy for each other.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;To learn more about AAA The Auto Club Group visit &lt;a href=&quot;http://www.aaa.com&quot; target=&quot;_blank&quot;&gt;www.aaa.com&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Important Note:&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. &lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Regular and reliable attendance is essential for the function of this job.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.&lt;/p&gt;

Claim Representative II - APD

Plymouth Rock Assurance

<div>The Auto Property Damage Claims Representative is responsible for managing Auto Property Damage claims within our &ldquo;Auto PD Claim Unit.&rdquo; This role demands a high level of customer service, patience, and professionalism while working in a fast-paced environment with significant phone interaction. Strong customer service, organizational, verbal, and written communication skills are essential. The ability to navigate adversarial situations with professionalism is critical. Comparative negligence claim handling experience is needed for this role. 

RESPONSIBILITIES
<ul>
<li>Policy Analysis:</li>
<li><ul><li>Investigate and interpret policy provisions, endorsements, and conditions to determine coverage for automobile property claims.</li>
<li>Identify and investigate contested coverage claims that may require a roundtable discussion.</li>
</ul></li><li>Claim Investigation:</li>
<li><ul><li>Investigate auto accidents to assess liability by interviewing first- and third-party claimants, witnesses, investigating officers, and other relevant parties.</li>
<li>Secure and analyze pertinent records, documentation, and loss scene information to determine proximate cause, negligence, and damages.</li>
</ul></li><li>Claims Management:</li>
<li><ul><li>Evaluate and adjust reserves as necessary.</li>
<li>Prepare dispatch instructions for field personnel to inspect vehicles.</li>
<li>Negotiate and settle claims within individual authority limits and seek supervisor approval for claims exceeding authority or requiring additional guidance.</li>
<li>Maintain effective follow-up systems on pending files, advising insureds, claimants, and brokers on claim status.</li>
<li>Act as an intermediary between the company, preferred vendors, and customers to resolve disputes.</li>
<li>Ensure adherence to privacy guidelines, laws, and regulations in claims handling.</li>
<li>Backup to Commercial Claims handling.</li>
</ul></li><li>Subrogation and Legal Handling:</li>
<li><ul><li>Investigate and initiate subrogation processes when applicable.</li>
<li>Handle and respond to special civil part lawsuits or intercompany arbitrations related to auto property damage claims.</li>
</ul></li><li>Administrative Duties:</li>
<li><ul><li>Manage a customer-focused phone environment by answering calls, returning voicemails, and responding to emails and text correspondence promptly.</li>
<li>Process incoming and outgoing mail timely and in accordance with state guidelines.</li>
<li>Complete other duties as assigned.</li>
</ul></li>
</ul>QUALIFICATIONS
<ul>
<li>Bachelor's degree required.</li>
</ul><ul><li>A minimum of 2 year of related PD claim experience is required.</li>
<li>Licensed in CT, NH, RI and other foreign states is preferred.</li>
<li>Proficiency in personal computer skills, including Microsoft Office Suite.</li>
<li>Ability to prioritize and manage multiple tasks effectively.</li>
<li>Excellent communication, organizational, and customer service skills.</li>
</ul>
SALARY RANGE

The pay range for this position is $50,000 to $65,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. 
 
PERKS &amp; BENEFITS
<ul>
<li>4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays</li>
</ul><ul><li>Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)</li>
<li>Annual 401(k) Employer Contribution</li>
<li>Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
</li><li>Robust health and wellness program and fitness reimbursements</li>
<li>Various Paid Family leave options including Paid Parental Leave</li>
<li>Tuition Reimbursement
</li></ul>ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of &ldquo;A-/Excellent&rdquo;.

#CPDDB 
#LI-DNI</div>

Claims Representative, Auto Property Damage

Liberty Mutual Insurance

<div>Description
<div>Launch Your Auto Claims Career with a Fortune 100 Company!
No Claims Experience Needed, Paid Training &amp; Licensing Included! 
Location: Plano, Texas (Must reside within 50 miles of our office)
Hybrid Role: Minimum 2 Days Per Month in Office
Additional In-Person Training Requirements for first 6 months. 
Career Opportunity:
Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a role where no two days are alike? We are looking for positive, high-energy, passionate customer service professionals. Qualities like these cannot be taught, but they can be sharpened, strengthened and appropriately compensated when you join Liberty Mutual Insurance as an Auto Claims Representative. 
As a licensed claims adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help. In this role, you will guide our insureds and claimants through the auto claims process from start to finish. There are many moving pieces you will manage. You need to have strong organizational skills and be a time management expert, love problem solving and helping others. Your job is speaking to and engaging customers who have just been in an accident and need your help, this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated! 
Learn more about this role: A Day in the Life of an Auto-Physical Claims Adjuster 
You&rsquo;d be a great fit if you are: 
An Empathetic Service Professional: When a claim is received, you skillfully pick up the phone and use your customer centricity and problem-solving skills to confidently assure our customers that you are there to guide them through the process. 
A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise. 
A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers. 
A Customer-Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow.</div>
Qualifications<div><ul><li><ul><li>
An engaging, outgoing personality and passion for helping customers</li><li>
Able to think critically, use resources and seek answers when needed in virtual environment</li><li>
Excellent oral, written, decision-making and organizational skills</li><li>
Strong typing and multi-tasking capabilities in a structured paperless work environment</li><li>
Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.</li><li>
General understanding of overall claim operations and key stakeholders.</li><li>
College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.</li></ul></li></ul></div>
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. 
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
Fair Chance Notices<ul><li>
California</li><li>
Los Angeles Incorporated</li><li>
Los Angeles Unincorporated</li><li>
Philadelphia</li><li>
San Francisco</li></ul></div>

Auto Claims Desk Adjuster Hybrid

<div>Description
<div>Launch Your Auto Claims Career with a Fortune 100 Company!
No Claims Experience Needed, Paid Training &amp; Licensing Included! 
Location: Westborough, Massachusetts (Must reside within 50 miles of our office)
Hybrid Role: Minimum 2 Days Per Month in Office
Additional In-Person Training Requirements for first 6 months. 
Career Opportunity:
Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a role where no two days are alike? We are looking for positive, high-energy, passionate customer service professionals. Qualities like these cannot be taught, but they can be sharpened, strengthened and appropriately compensated when you join Liberty Mutual Insurance as an Auto Claims Representative. 
As a licensed claims adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help. In this role, you will guide our insureds and claimants through the auto claims process from start to finish. There are many moving pieces you will manage. You need to have strong organizational skills and be a time management expert, love problem solving and helping others. Your job is speaking to and engaging customers who have just been in an accident and need your help, this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated! 
Learn more about this role: A Day in the Life of an Auto-Physical Claims Adjuster 
You&rsquo;d be a great fit if you are: 
An Empathetic Service Professional: When a claim is received, you skillfully pick up the phone and use your customer centricity and problem-solving skills to confidently assure our customers that you are there to guide them through the process. 
A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise. 
A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers. 
A Customer-Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow.</div>
Qualifications<div><ul><li><ul><li>
An engaging, outgoing personality and passion for helping customers</li><li>
Able to think critically, use resources and seek answers when needed in virtual environment</li><li>
Excellent oral, written, decision-making and organizational skills</li><li>
Strong typing and multi-tasking capabilities in a structured paperless work environment</li><li>
Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.</li><li>
General understanding of overall claim operations and key stakeholders.</li><li>
College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.</li></ul></li></ul></div>
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. 
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
Fair Chance Notices<ul><li>
California</li><li>
Los Angeles Incorporated</li><li>
Los Angeles Unincorporated</li><li>
Philadelphia</li><li>
San Francisco</li></ul></div>

<div>Description
<div>Launch Your Auto Claims Career with a Fortune 100 Company!
No Claims Experience Needed, Paid Training &amp; Licensing Included! 
Location: Clifton Park, New York (Must reside within 50 miles of our office)
Hybrid Role: Minimum 2 Days Per Month in Office
Additional In-Person Training Requirements for first 6 months. 
Career Opportunity:
Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a role where no two days are alike? We are looking for positive, high-energy, passionate customer service professionals. Qualities like these cannot be taught, but they can be sharpened, strengthened and appropriately compensated when you join Liberty Mutual Insurance as an Auto Claims Representative. 
As a licensed claims adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help. In this role, you will guide our insureds and claimants through the auto claims process from start to finish. There are many moving pieces you will manage. You need to have strong organizational skills and be a time management expert, love problem solving and helping others. Your job is speaking to and engaging customers who have just been in an accident and need your help, this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated! 
Learn more about this role: A Day in the Life of an Auto-Physical Claims Adjuster 
You&rsquo;d be a great fit if you are: 
An Empathetic Service Professional: When a claim is received, you skillfully pick up the phone and use your customer centricity and problem-solving skills to confidently assure our customers that you are there to guide them through the process. 
A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise. 
A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers. 
A Customer-Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow.</div>
Qualifications<div><ul><li><ul><li>
An engaging, outgoing personality and passion for helping customers</li><li>
Able to think critically, use resources and seek answers when needed in virtual environment</li><li>
Excellent oral, written, decision-making and organizational skills</li><li>
Strong typing and multi-tasking capabilities in a structured paperless work environment</li><li>
Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.</li><li>
General understanding of overall claim operations and key stakeholders.</li><li>
College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.</li></ul></li></ul></div>
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. 
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
Fair Chance Notices<ul><li>
California</li><li>
Los Angeles Incorporated</li><li>
Los Angeles Unincorporated</li><li>
Philadelphia</li><li>
San Francisco</li></ul></div>

<div>Description
<div>Launch Your Auto Claims Career with a Fortune 100 Company!
No Claims Experience Needed, Paid Training &amp; Licensing Included! 
Location: Indianapolis, Indiana (Must reside within 50 miles of our office)
Hybrid Role: Minimum 2 Days Per Month in Office
Additional In-Person Training Requirements for first 6 months. 
Career Opportunity:
Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a role where no two days are alike? We are looking for positive, high-energy, passionate customer service professionals. Qualities like these cannot be taught, but they can be sharpened, strengthened and appropriately compensated when you join Liberty Mutual Insurance as an Auto Claims Representative. 
As a licensed claims adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help. In this role, you will guide our insureds and claimants through the auto claims process from start to finish. There are many moving pieces you will manage. You need to have strong organizational skills and be a time management expert, love problem solving and helping others. Your job is speaking to and engaging customers who have just been in an accident and need your help, this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated! 
Learn more about this role: A Day in the Life of an Auto-Physical Claims Adjuster 
You&rsquo;d be a great fit if you are: 
An Empathetic Service Professional: When a claim is received, you skillfully pick up the phone and use your customer centricity and problem-solving skills to confidently assure our customers that you are there to guide them through the process. 
A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise. 
A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers. 
A Customer-Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow.</div>
Qualifications<div><ul><li><ul><li>
An engaging, outgoing personality and passion for helping customers</li><li>
Able to think critically, use resources and seek answers when needed in virtual environment</li><li>
Excellent oral, written, decision-making and organizational skills</li><li>
Strong typing and multi-tasking capabilities in a structured paperless work environment</li><li>
Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.</li><li>
General understanding of overall claim operations and key stakeholders.</li><li>
College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.</li></ul></li></ul></div>
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. 
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
Fair Chance Notices<ul><li>
California</li><li>
Los Angeles Incorporated</li><li>
Los Angeles Unincorporated</li><li>
Philadelphia</li><li>
San Francisco</li></ul></div>

<div>Description
<div>Launch Your Auto Claims Career with a Fortune 100 Company!
No Claims Experience Needed, Paid Training &amp; Licensing Included! 
Location: Naperville, IL (Must reside within 50 miles of our office)
Hybrid Role: Minimum 2 Days Per Month in Office
Additional In-Person Training Requirements for first 6 months. 
Career Opportunity:
Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a role where no two days are alike? We are looking for positive, high-energy, passionate customer service professionals. Qualities like these cannot be taught, but they can be sharpened, strengthened and appropriately compensated when you join Liberty Mutual Insurance as an Auto Claims Representative. 
As a licensed claims adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help. In this role, you will guide our insureds and claimants through the auto claims process from start to finish. There are many moving pieces you will manage. You need to have strong organizational skills and be a time management expert, love problem solving and helping others. Your job is speaking to and engaging customers who have just been in an accident and need your help, this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated! 
Learn more about this role: A Day in the Life of an Auto-Physical Claims Adjuster 
You&rsquo;d be a great fit if you are: 
An Empathetic Service Professional: When a claim is received, you skillfully pick up the phone and use your customer centricity and problem-solving skills to confidently assure our customers that you are there to guide them through the process. 
A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise. 
A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers. 
A Customer-Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow.</div>
Qualifications<div><ul><li><ul><li>
An engaging, outgoing personality and passion for helping customers</li><li>
Able to think critically, use resources and seek answers when needed in virtual environment</li><li>
Excellent oral, written, decision-making and organizational skills</li><li>
Strong typing and multi-tasking capabilities in a structured paperless work environment</li><li>
Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.</li><li>
General understanding of overall claim operations and key stakeholders.</li><li>
College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.</li></ul></li></ul></div>
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. 
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
Fair Chance Notices<ul><li>
California</li><li>
Los Angeles Incorporated</li><li>
Los Angeles Unincorporated</li><li>
Philadelphia</li><li>
San Francisco</li></ul></div>

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