auto lending credit verification specialist

JPMorganChase

<div>JOB DESCRIPTION 
Chase Auto is a leading provider of auto financing with a portfolio of more than $80 billion in assets and relationships with 75% of U.S. franchised automotive dealers. The business is part of the JPMorgan Chase franchise and serves auto dealers, consumers, and vehicle manufacturers. It offers a range of products and services to meet the financial needs of its clients from retail lending, captive financing, and floorplan products to cash management, private banking, and payment processing.
As a Credit Verification Specialist within Chase Auto, you will be responsible for calling, verifying and/or collecting information from customers as part of the auto loan underwriting process.. The verification process is based on existing credit policies and operations procedures. You will also be responsible for managing a pipeline with a service level commitment to automotive dealers. Excellent organizational skills, a keen eye for detail, and strong time management skills are required to ensure exceptional customer service. This role is a great introduction to the auto business and can provide a solid foundation for advancement and growth within Chase Auto.
Job responsibilities<ul><li>
Conduct phone interviews with potential and existing auto customers; investigate and ensure due diligence</li><li>
Interact with dealers, external customers and internal departments within Chase</li><li>
Conduct employment and insurance verification</li><li>
Investigate and verify pertinent loan information</li><li>
Perform application rekeys to identify and correct application submission errors</li><li>
Meet or exceed quality control audits</li><li>
Participate in the document retention process</li></ul>
Required qualifications, capabilities, and skills<ul><li>
Strong communication skills</li><li>
Strong teamwork skills and ability to meet deadlines</li><li>
Customer service and/or retail sales experience</li><li>
Attention to detail</li><li>
Ability to multitask and adapt within a changing environment</li><li>
Interpersonal and problem-solving skills</li></ul>
Preferred qualifications, capabilities, and skills<ul><li>
Auto Finance experience</li><li>
Experience within a call center environment preferred</li></ul>
ABOUT US 
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans 
 
 
ABOUT THE TEAM 
 
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div>

Auto Lending Credit Verification Specialist

FIRST ACCEPTANCE INSURANCE

<div>Auto Liability Specialist II 

This Auto Liability Specialist II position reports into either Tampa, FL or Nashville, TN, with the potential to work remotely full time. As an Auto Liability Specialist II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims to determine coverage and legal liability and resolve damages. Assigned claims may involve Single-vehicle or multiple-vehicle losses, uninsured/underinsured PD motorist claims, and complex coverage issues requiring direct involvement in property damage claim handling with minimal supervision. Exceptional evaluation and judgment skills are required to develop all potential exposures in the file and to properly set expense and indemnity reserves. Protecting our Insured and the Company&rsquo;s financial exposures is critical.

Essential Job Functions
<ul>
<li>Plan and conduct investigations (including but not limited to interviewing parties involved, collecting and evaluating documentation and securing evidence and protecting the chain-of-custody, determining inspection needs, ordering police reports, scene investigation, taking witness statements, reviewing material damage photos, etc.) to analyze coverage, determine liability, compensability, and extent of damages</li>
<li>Assume responsibility for property damage claims, including attorney-represented and non-represented parties, for both first- and third-party claimants</li>
<li>Demonstrates high investigation, analysis, evaluation, and negotiation skills. This includes accurately reviewing and interpreting auto policy provisions to resolve complex coverage investigations appropriately.</li>
<li>Adherence to proper procedures related to the inspection and evaluation of property damage claims and the ability to make recommendations for the disposition of claims beyond an individual&rsquo;s settlement authority</li>
<li>Evaluate policy coverage contact insureds, claimants, attorneys, and body shops while determining and establishing reserve requirements</li>
<li>Compile information for decision-making with a discussion of the claims committee where appropriate</li>
<li>Respond timely and appropriately to all settlement demands</li>
<li>Keep internal and external customers advised of file status and other matters, as required</li>
<li>Evaluate claims for potential fraud and work with Special Investigations Unit, as required</li>
<li>Assess actual damages associated with claims and conduct negotiations to settle claims</li>
<li>Determine if subrogation exists and take steps necessary to initiate recovery efforts</li>
<li>Performs other duties as assigned</li>
</ul>
Desired Qualifications
<ul>
<li>Possesses strong customer service skills and behaviors</li>
<li>Makes decisions in an informed, confident, and timely manner</li>
<li>Possesses strong organizational and time management skills</li>
<li>Ability to negotiate skillfully in difficult situations with both internal and external groups</li>
<li>Demonstrates strong written and verbal communication skills, promotes and facilitates free and open communication</li>
<li>Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems promptly</li>
<li>Easily adapts to new or different changing situations, requirements, or priorities</li>
<li>Cultivates an environment of teamwork and collaboration</li>
<li>Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits</li>
</ul><ul><li>Minimum of two (2) years of property claims handling experience</li>
</ul><ul><li>High school diploma or equivalent</li>
<li>College Degree preferred or equivalent experience</li>
</ul>
PHYSICAL DEMANDS:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to do manual tasks, which may include using hands to finger and handling controls. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. The employee must frequently lift and/or move up to ten pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other abilities include breathing, protecting oneself, and possessing the capacity to learn, concentrate, think, and read. Oftentimes, the employee communicates and interacts with others while working.

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed represent the required knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.

#LI-REMOTE</div>

Auto Liability Specialist II

Steer

<div>
 Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.
 
 
 Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.
 
 
 
 About The Role
 
 
 
 As an Onboarding Success Specialist, you&rsquo;ll be part of a growing team responsible for launching and supporting a digital experience offering for our customers. This role bridges customer success, onboarding, and basic technical implementation - ensuring every client&rsquo;s experience is aligned with their business needs and delivers value from day one. You&rsquo;ll be one of the members of the onboarding team, helping define the playbook and set the tone for how we bring this new solution to life for our customers. Your work will directly impact customer satisfaction, retention, and time-to-value.
 
 
 
 You Will
 
 
 
 <ul>
 <li>
 Manage the end-to-end onboarding of customers using for multiple products including initial outreach, requirements gathering, and setup coordination
 </li>
 <li>
 Tailor and configure customer-facing templates based on client inputs and business goals &ndash; no custom development required, but small updates and adjustments will be common
 </li>
 <li>
 Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
 </li>
 <li>
 Serve as the primary point of contact for customers throughout their onboarding journey, delivering a high-touch experience and responsive support
 </li>
 <li>
 Troubleshoot technical issues and coordinate timely updates to live configurations as needed
 </li>
 <li>
 Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless onboarding experience
 </li>
 <li>
 Own the free trial to paid conversion process to ensure customer adoption
 </li>
 <li>
 Seeks out new knowledge and approaches problems with a mindset of exploration in regards to AutoOps and Steer Products
 
 
 </li>
 </ul>
 
 You Have
 
 
 
 
 Must-Have
 
 
 
 <ul>
 <li>
 2+ years of experience in customer onboarding, customer success, or implementation support - ideally in a SaaS or digital tools environment
 </li>
 <li>
 Experience managing a client-facing product or tool on behalf of customers (e.g., configuring, launching, or supporting a templated platform, dashboard, or embedded experience)
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Customer-first mindset
 </li>
 <li>
 Ability to manage multiple onboarding projects at once, with strong organization and follow-through
 </li>
 <li>
 Proactive, resourceful, and ownership-driven - you anticipate needs and take initiative
 </li>
 <li>
 Experience with KPIs, including Time to Live and Time to Onboarding Complete
 </li>
 <li>
 Experience with a CRM such as Hubspot, Salesforce, etc&hellip;
 </li>
 <li>
 Experience onboarding and training on multiple products or modules
 
 
 </li>
 </ul>
 
 Nice-to-Have
 
 
 
 <ul>
 <li>
 Experience with templated content platforms, CMS tools, or WYSIWYG editing
 </li>
 <li>
 Exposure to scheduling or CRM tools
 </li>
 <li>
 Comfort with technical troubleshooting or support escalation workflows
 </li>
 <li>
 Experience with a high-volume environment and short onboarding cycles.
 </li>
 <li>
 Experience onboarding low-tech customers
 
 
 </li>
 </ul>
 
 Interview Process
 
 
 
 <ul>
 <li>
 Initial Screen - 20min
 </li>
 <li>
 Wonderlic Assessment - 35min
 </li>
 <li>
 Hiring Manager Interview - 30min
 </li>
 <li>
 Cross Functional Interview - 45min Career Journey Interview - 60min
 </li>
 <li>
 Reference Checks
 
 
 </li>
 </ul>
 
 We Offer
 
 
 
 <ul>
 <li>
 100% remote work environment
 </li>
 <li>
 Medical, Dental and Vision insurance within 30 days
 </li>
 <li>
 100% employer-paid medical insurance
 </li>
 <li>
 Equity package
 </li>
 <li>
 Flexible PTO with 15 days minimum
 </li>
 <li>
 Generous Parental Leave
 </li>
 <li>
 FSA and HSA options
 </li>
 <li>
 401(k)
 </li>
 <li>
 Growth &amp; Wellness Stipend
 </li>
 <li>
 WFH Equipment
 </li>
 <li>
 Chance to work with the latest technology
 </li>
 <li>
 A collaborative, high ownership culture
 </li>
 <li>
 Opportunities for development and career growth
 
 
 </li>
 </ul>
 
 Why Join Steer?
 
 
 
 At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.
 
 
 Here, you&rsquo;ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.
 
 
 Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.
 
 
 We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.
 
 
 Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.
</div>

Onboarding Specialist  - Remote

GEICO

<div>
 
 At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
 
 
 
 
 Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers&rsquo; expectations while making a real impact for our company through our shared purpose.
 
 
 
 
 When you join our company, we want you to feel valued, supported and proud to work here. That&rsquo;s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
 
 
 
 Claims Service Specialist &ndash; Tampa, Florida
 
 
 Salary: $28.29 - $34.24 per hour / $57,000 - $69,000 annually
 
 
 Claim your career growth as a Claims Service Specialist at GEICO&rsquo;s Tampa, Florida office and be a part of one of the fastest-growing auto insurers in the United States! If you are motivated, all about solutions, and empathetic to the needs of customers, come grow a fulfilling career with us!
 
 
 Through our paid, industry-leading training, you will learn the ins and outs of the claims process and be ready to assist our policyholders when they need us the most &ndash; during an accident. As a Claims Service Specialist, you will collect facts about the accident, investigate claim details, and collect statements from involved parties. Our policyholders will count on your patience, support, and attention to detail to get them back on the road as quickly as possible. GEICO will also give you the space and grace to explore your abilities and learn new ones. So if you are ready to start growing your career, let&rsquo;s talk!
 
 
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
 </li>
 <li>
 Solid computer multitasking skills
 </li>
 <li>
 Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities
 </li>
 <li>
 Ability to work comfortably and grow in a fast-paced, high-volume call center environment
 </li>
 <li>
 Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
 </li>
 <li>
 Eagerness to explore new skills and openness to different career paths
 
 
 </li>
 </ul>
 #geico700
 
 
 At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
 
 
 
 The GEICO Pledge
 
 
 
 
 Great Company:
 
 At GEICO, we help our customers through life&rsquo;s twists and turns. Our mission is to protect people when they need it most and we&rsquo;re constantly evolving to stay ahead of their needs.
 
 
 We&rsquo;re an iconic brand that thrives on innovation, exceeding our customers&rsquo; expectations and enabling our collective success. From day one, you&rsquo;ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people&rsquo;s lives.
 
 
 
 Great Careers:
 
 We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career &ndash; and your potential &ndash; in mind. You&rsquo;ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
 
 
 
 Great Culture:
 
 We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
 
 
 As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
 
 
 
 Great Rewards:
 
 We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
 
 
 <ul>
 <li>
 Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family&rsquo;s overall well-being.
 </li>
 <li>
 Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
 </li>
 <li>
 Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
 </li>
 <li>
 Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
 
 
 </li>
 </ul>
 The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
 
 
 GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
</div>

Claims Service Specialist

<div>At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers&rsquo; expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That&rsquo;s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Claims Service Specialist &ndash; Tampa, Florida 
Salary: $28.29 - $34.24 per hour / $57,000 - $69,000 annually 
Claim your career growth as a Claims Service Specialist at GEICO&rsquo;s Tampa, Florida office and be a part of one of the fastest-growing auto insurers in the United States! If you are motivated, all about solutions, and empathetic to the needs of customers, come grow a fulfilling career with us! 
 
Through our paid, industry-leading training, you will learn the ins and outs of the claims process and be ready to assist our policyholders when they need us the most &ndash; during an accident. As a Claims Service Specialist, you will collect facts about the accident, investigate claim details, and collect statements from involved parties. Our policyholders will count on your patience, support, and attention to detail to get them back on the road as quickly as possible. GEICO will also give you the space and grace to explore your abilities and learn new ones. So if you are ready to start growing your career, let&rsquo;s talk! 
Qualifications &amp; Skills:<ul><li>
Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction</li><li>
Solid computer multitasking skills</li><li>
Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities</li><li>
Ability to work comfortably and grow in a fast-paced, high-volume call center environment</li><li>
Minimum of high school diploma or equivalent, college degree or currently pursuing preferred</li><li>
Eagerness to explore new skills and openness to different career paths</li></ul>
#geico700 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position. 
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life&rsquo;s twists and turns. Our mission is to protect people when they need it most and we&rsquo;re constantly evolving to stay ahead of their needs.
We&rsquo;re an iconic brand that thrives on innovation, exceeding our customers&rsquo; expectations and enabling our collective success. From day one, you&rsquo;ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people&rsquo;s lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career &ndash; and your potential &ndash; in mind. You&rsquo;ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.<ul><li>
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family&rsquo;s overall well-being.</li><li>
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.</li><li>
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.</li><li>
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.</li></ul>
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.</div>

<div>JOB DESCRIPTION 
Join our team to play a pivotal role in mitigating tech risks and upholding operational excellence, driving innovation in risk management.
As a Tech Risk &amp; Controls Lead in CCB-CTC, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving risk landscape.
Job responsibilities<ul>
<li>Ensure effective identification, quantification, communication, and management of technology risk, focusing on root cause analysis and resolution recommendations</li>
<li>Develop and maintain robust relationships, becoming a trusted partner with LOB technologists, assessments teams, and data officers to facilitate cross-functional collaboration and progress toward shared goals</li>
<li>Execute reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work</li>
<li>Proactively monitor and evaluate control effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and regulatory compliance</li>
<li>Act as a strategic advisor and right hand to the BISO, supporting execution of the security program.</li>
<li>Maintain aligned budget, forecasts and headcounts</li>
<li>Manage BISO operations, including meeting agendas, action tracking, and reporting.</li>
<li>Drive cross-functional initiatives, ensuring alignment between business, technology, and security teams.</li>
<li>Prepare executive-level presentations, dashboards, and communications.</li>
<li>Track progress on key projects, escalate issues, and ensure timely delivery of objectives.</li>
<li>Maintain status of portfolio in required system of record (SOR).</li></ul>
Required qualifications, capabilities, and skills<ul>
<li>5+ years of experience or equivalent expertise in technology risk management, information security, or related field, emphasizing risk identification, assessment, and mitigation</li>
<li>Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements</li>
<li>Proficient knowledge and expertise in data security, risk assessment &amp; reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies</li>
<li>Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives</li>
<li>Strong understanding of technology risk management, controls, and information security principles.</li>
<li>Experience with regulatory frameworks (e.g., SOX, FFIEC, GDPR, NIST, ISO 27001).</li>
<li>Excellent project management and organizational skills.</li>
<li>Ability to communicate effectively with senior stakeholders and technical teams.</li>
<li>Analytical mindset with attention to detail.</li></ul>
Preferred qualifications, capabilities, and skills
<ul><li>CISM, CRISC, CISSP, or similar industry-recognized risk and risk certifications are preferred</li>
<li>PMP</li></ul> 
 
ABOUT US 
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans 
 
 
ABOUT THE TEAM 
 
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div>

CTC CCB Tech Risk and Controls Lead

Early Learning Coalition of Hillsborough County

<div>Description:

POSITION TITLE: Program Initiatives and Education Support Specialist
FLSA STATUS: Non-Exempt
PAY GRADE: N1
PAY RANGE: $39,228 to $53,081 per year
DEPARTMENT: Program Initiatives &amp; Education
POSITION SUMMARY
This position provides administrative and data entry support to the Program Initiatives &amp; Education team. The individual performs data entry of information to maintain database(s) through various systems, and supports initiatives and projects related to data requests. This position is responsible for accuracy, efficiency, and retrieval of processed data. This individual will review data entered for quality assurance and generate data reports as required. In addition, this position will be responsible for assisting childcare providers by phone and in person.
ESSENTIAL DUTIES AND RESPONSIBILITIES<ul><li>
Collect, compile, and analyze data trends from various departments ensuring accuracy and integrity of reports.</li><li>
Assist with duties related to CLASS Observations such as, but not limited to assignments, uploads, and SR TIER 1 Monitoring.</li><li>
Support the ELCHC&rsquo;s quality improvement initiatives through data entry and analysis; make recommendations for improvement within the local database.</li><li>
Assure timely preparation of reports including review and maintenance of data as needed prior to report preparation.</li><li>
Review discrepancies in data received, request clarification and/or advise supervisor of issues related to data and perform data verification routines in accordance with Coalition procedures.</li><li>
Provide quality customer service and ensure a positive relationship in interactions with internal and external customers, including various administrative support functions to include correspondence, filing, phone, and reception duties.</li><li>
Coordinate with ELCHC staff to consolidate and archive data, quality assurance checks, and assist with inventory checks and the distribution of materials.</li><li>
Provide overall support to Quality Improvement Coordinator and VPK Data Quality Improvement Coordinator</li><li>
Perform other duties that may be necessary to maintain the success of the organization, as determined by Leadership.</li></ul>
Requirements:
<ul><li>High school diploma or equivalent; Associate degree preferred</li><li>
Minimum 2 years administrative support experience to include data entry</li><li>
Basic EXCEL spreadsheet skills</li><li>
Ability to exemplify our Core Values</li><li>
Proven ability to connect with a diverse population</li><li>
Ability to identify and resolve problems in a friendly, professional, and timely manner</li><li>
Knowledge of Best Practices regarding customer service skills</li><li>
Attention to detail with the ability to accurately interpret and enter data.</li><li>
Intermediate knowledge of Microsoft Office Products</li><li>
This position requires successful completion of the level 2 background screening standards as set forth in s. 435.04, F.S.</li><li>
Bilingual English/Spanish preferred</li><li>
Able to work flexible hours when required by Leadership</li></ul>
SUPERVISORY RESPONSIBILITIES
None.
PHYSICAL ACTIVITY/WORK CONDITIONS<ul><li>
Work Environment: This job operates in a general office setting. This role routinely uses standard office equipment such as computers, phones, copiers/fax machines. While performing the duties of this job, the employee frequently interacts with staff, vendors, and the general public in person and via telephone and email.</li><li>
Physical Demands: While performing the duties of this job, the employee will be required to sit for prolonged periods of time, at a desk, utilizing a computer and reviewing online and paper documents. The employee may be required to lift and move up to 25 pounds.</li><li>
Telework is available at discretion of management, this is a Hybrid role with an in-office requirement.</li></ul></div>

Administrative Support Specialist

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