auto service advisor

OWS AUTOMOTIVE

<p><b>Key Responsibilities</b></p><p><b>Customer Service &amp; Communication:</b></p><ul><li>Greet customers in a professional and friendly manner upon arrival</li><li>Listen attentively to customer concerns regarding vehicle performance and service needs</li><li>Conduct initial vehicle inspections and test drives to accurately diagnose issues</li><li>Explain technical repairs and maintenance recommendations in clear, understandable terms</li><li>Keep customers informed about service progress and any additional repairs discovered</li><li>Handle customer complaints professionally and resolve issues promptly</li><li>Follow up with customers after service completion to ensure satisfaction</li></ul><p><b>Service Operations:</b></p><ul><li>Schedule service appointments and manage daily workflow efficiently</li><li>Create detailed and accurate repair orders with clear instructions for technicians</li><li>Provide comprehensive cost estimates for parts and labor</li><li>Verify warranty coverage and service contract eligibility</li><li>Recommend additional services based on vehicle inspection and service history</li><li>Coordinate parts ordering and ensure availability for scheduled jobs</li><li>Process payments, prepare invoices, and maintain accurate customer records</li><li>Monitor service timelines and ensure promised delivery times are met</li></ul><p><b>Essential Skills &amp; Competencies</b></p><p><b>Technical Skills:</b></p><ul><li>Knowledge of automotive service terminology and procedures</li><li>Ability to read and interpret service histories and technical manuals</li><li>Familiarity with diagnostic processes and common vehicle issues</li><li>Understanding of diesel engines, brake systems, tire service, and general auto repair</li></ul><p><b>Required Qualifications</b></p><ul><li><b>Education:</b> High School Diploma or equivalent (required); Vocational certificate in automotive or BE or B tech</li><li><b>Experience:</b> Minimum 2-3 years in an automotive service advisor role or similar position UAE</li><li><b>Technical Knowledge:</b> Strong understanding of vehicle systems, automotive repair procedures, and maintenance requirements</li><li><b>Computer Skills:</b> Proficient in MS Office (Word, Excel, Outlook) and automotive service management software</li><li><b>Valid UAE Driver's License:</b> Must be able to test drive vehicles</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Would you like to join in the next 15 days?</li></ul><p>Experience:</p><ul><li>Vehicle Service Advisor UAE: 3 years (Preferred)</li></ul><p>Work Location: In person</p>

Vehicle Service Advisor

الرميح للسيارات

<p><b>Location:</b> Saudi Arabia<br/><b>Employment Type:</b> Full-Time<br/><b>Industry:</b> Automotive / After-Sales Services</p><p><b>Job Summary</b></p><p>We are seeking a professional and customer-oriented <b>Automotive Service Advisor</b> to join our after-sales service team. The Service Advisor will act as the primary point of contact between customers and the service department, ensuring a smooth service experience while maintaining high standards of customer satisfaction, operational efficiency, and service quality.</p><p>The ideal candidate should possess strong technical knowledge of automotive maintenance, excellent communication skills, and the ability to coordinate effectively with technicians and customers.</p><p><b>Key Responsibilities</b></p><ul><li>Greet customers and professionally handle vehicle service requests.</li><li>Conduct <b>initial vehicle inspection</b> and accurately record customer concerns and service requirements.</li><li>Prepare <b>repair orders and service estimates</b> according to company policies.</li><li>Explain recommended repairs, maintenance schedules, and service procedures to customers clearly.</li><li>Coordinate with workshop technicians to ensure accurate diagnosis and timely completion of work.</li><li>Monitor the progress of service orders and keep customers informed about repair status.</li><li>Ensure all documentation and service records are properly completed and maintained.</li><li>Promote additional services, maintenance packages, and genuine spare parts when appropriate.</li><li>Deliver completed vehicles to customers and explain the work performed.</li><li>Handle customer complaints professionally and escalate issues when necessary.</li><li>Ensure compliance with company policies, safety standards, and quality control procedures.</li></ul><p><b>Qualifications</b></p><ul><li>Diploma or Bachelor's degree in <b>Automotive Engineering, Mechanical Engineering, or a related field</b> is preferred.</li><li>Professional certifications in automotive service management are an advantage.</li></ul><p><b>Experience Requirements</b></p><ul><li>Minimum <b>2&ndash;5 years of experience</b> as a <b>Service Advisor or Automotive Service Consultant</b>.</li><li>Experience working in <b>automotive dealerships or authorized service centers</b> is highly preferred.</li><li>Familiarity with automotive service systems and workshop operations.</li></ul><p><b>Required Skills</b></p><ul><li>Strong knowledge of <b>automotive maintenance and repair processes</b>.</li><li>Excellent <b>customer service and communication skills</b>.</li><li>Ability to prepare <b>repair orders, cost estimates, and service documentation</b>.</li><li>Good organizational and multitasking abilities.</li><li>Ability to work under pressure and meet service deadlines.</li><li>Basic computer skills and experience using <b>ERP or workshop management systems</b>.</li><li>Strong problem-solving and conflict resolution skills.</li></ul><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>Customer Satisfaction Score (CSI)</li><li>Service revenue per customer</li><li>Workshop productivity and efficiency</li><li>Repair order accuracy</li><li>Customer retention rate</li><li>Service upselling performance</li></ul><p>Job Type: Full-time</p><p>Pay: ﷼3,500.00 per month</p><p>Work Location: In person</p>

Automotive Service Advisor

Crypto Auto

<p>Automotive Service Advisor - Essential Duties</p><ul><li>Advises customers about necessary service for routine maintenance.</li><li>Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.</li><li>Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.</li><li>Prepares a repair order showing time, cost and labor estimates for service.</li><li>Writes a brief description of the customer&rsquo;s concern on the repair order to help the technician locate the problem.</li><li>Explains the work performed and the repair order charges to the customer.</li><li>Handles customer complaints.</li><li>Schedules service appointments.</li><li>Obtains customer and vehicle data prior to arrival when possible.</li><li>Greets customers in a timely, friendly manner and obtains vehicle information.</li><li>Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.</li><li>Refers to service history, inspects vehicle, and recommends additional needed service.</li><li>Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.</li><li>Provides a complete and accurate written cost estimate for labor and parts.</li><li>Establishes &ldquo;promised time.&rdquo; Checks with dispatcher, if necessary.</li><li>Obtains customer's signature on repair order; provides customer with a copy.</li><li>Establishes customer's method of payment. Obtains credit approval, if necessary.</li><li>Notifies dispatcher of incoming work.</li><li>Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.</li><li>Implements and maintains a service marketing program.</li><li>Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.</li><li>Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.</li><li>Keeps service department forms, menus and pricing guides up to date.</li><li>Implements a quality control process to eliminate comebacks.</li><li>Maintains high customer satisfaction standards.</li><li>Handles telephone inquiries regarding appointments and work in process.</li><li>Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.</li><li>Maintains a professional appearance.</li><li>Keeps work area clean.</li><li>Other tasks as assigned</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p><p>Language:</p><ul><li>Arabic (Required)</li></ul>

Liberty Mutual Insurance

<div><b>Description
</b><div><h1 class="jobSectionHeader"><b>Kickstart Your Auto Claims Career with a Fortune 100 Leader!</b></h1><h3 class="jobSectionHeader"><b>
No Experience Needed! We Provide Paid Training &amp; Licensing!</b></h3><p><b>
Location:</b> Clifton Park, New York<br>
<b>Hybrid Schedule:</b> Minimum <b>2 in‑office days per month</b> (plus additional on‑site training + hybrid sessions)<br>
<b>Requirement:</b> Must live within <b>50 miles</b> of our Clifton Park office</p></div><div><h2 class="jobSectionHeader"><b>
Why Start Your Career Here?</b></h2><div>
If you&rsquo;re looking for an opportunity that&rsquo;s fast-paced, meaningful, and full of growth, this is it. Join a company where you can build a long-term career, not just take another job. Bring your energy, empathy, and drive, and we&rsquo;ll give you everything you need to succeed.</div><p></p><h2 class="jobSectionHeader"><b>
About the Opportunity</b></h2><div><p>
Do you enjoy solving problems, helping people, and staying organized even when things get busy? Perfect! Those are the qualities that make outstanding Auto Claims Representatives. This is more than a customer service role. In this role, you&rsquo;ll become a <b>licensed claims adjuster</b> and play a critical part in delivering on our promise to customers after an auto accident. You&rsquo;ll guide them step-by-step through their claim, helping them feel supported during a stressful moment.</p><p></p><p><b><br>
No two days are the same - and your impact is real.</b></p></div><p></p><h2 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h2><p>
As an Auto Claims Representative, you will:</p><ul><li>
Support customers immediately after an auto accident</li><li>
Guide them through the entire claims process</li><li>
Solve problems and coordinate details with multiple parties</li><li>
Communicate clearly, compassionately, and confidently</li><li>
Keep things organized in a high‑volume, fast‑paced environment</li></ul><p>
No prior claims experience is needed - we&rsquo;ll teach you everything you need to know.</p><p></p><h2 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h2><p>
We&rsquo;re searching for positive, driven, customer-focused individuals who are:</p><ul><li>
Strong communicators</li><li>
Natural problem solvers</li><li>
Organized and detail-oriented</li><li>
Compassionate and service-minded</li><li>
Ready to learn and grow</li></ul><p>
If you bring the energy and heart, we&rsquo;ll provide the training, tools, and support.</p></div><p></p><div><h1 class="jobSectionHeader"><b><br>
You&rsquo;d Be a Great Fit If You Are&hellip;</b></h1><h3 class="jobSectionHeader"><b>
 An Empathetic Service Professional</b></h3><p>
You&rsquo;re confident picking up the phone when a claim comes in and use your communication and problem‑solving skills to reassure customers that you&rsquo;re there to guide them through a stressful moment.</p><h3 class="jobSectionHeader"><b>
 A Front‑Lines Liaison</b></h3><p>
You take pride in representing the Liberty brand and delivering on the promise customers counted on when they purchased their policy.</p><h3 class="jobSectionHeader"><b>
 A Dependable Teammate</b></h3><p>
Whether you&rsquo;re in the office or working from home, you adapt easily to different environments, schedules, and customer needs &mdash; and you show up for your team.</p><ul><li><b>A Customer‑Centric Claims Representative</b></li></ul><p>
Integrity is second nature to you. You care about ensuring customers receive the coverage and support they paid for so they can confidently move forward.</p></div><p></p><p><br>
Learn more about this role: A Day in the Life of an Auto-Physical Claims Adjuster</p><b>
Qualifications</b><div><ul><li>
An engaging, outgoing personality and passion for helping customers.</li><li>
Able to think critically, use resources and seek answers when needed in virtual environment</li><li>
Excellent oral, written, decision-making and organizational skills</li><li>
Strong typing and multi-tasking capabilities in a structured paperless work environment</li><li>
Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.</li><li>
General understanding of overall claim operations and key stakeholders.</li><li>
2+ years of related customer service experience or applicable insurance knowledge, college degree helpful.</li></ul></div><b>
About Us</b><p><b>
Pay Philosophy:</b> The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.<br>
<br>
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.<br>
<br>
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits<br>
<br>
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.<br>
<br>
<b>Fair Chance Notices</b></p><ul><li>
California</li><li>
Los Angeles Incorporated</li><li>
Los Angeles Unincorporated</li><li>
Philadelphia</li><li>
San Francisco</li></ul></div>

Auto Claims Resolution Advisor

Morley Companies

<div>About the Role:
<div><b><i>
Location: Remote &ndash; Michigan residents</i></b></div><div></div><div><br>
If you are a great communicator and enjoy troubleshooting and helping connect people with solutions, this could be a great career move for you &ndash; especially if you're interested in working from home!</div><div></div><div><div><br>
As a remote Auto Uptime Advocate at Morley, you will assist dealers with critical orders, products, services and questions. This is more than just another automotive job &ndash; it's a chance to make a difference in the industry with a leading truck manufacturer!</div><div></div><div><br>
Bring your sense of detail and background in customer service, vehicle / technical knowledge, case management or a degree and we'll train you remotely to help you succeed in your role.</div><div></div><div><b><i><br>
What You&rsquo;ll Do</i></b></div><ul><li>
Interact with internal client departments and dealerships using telephone, email and case management software</li><li>
Review and update cases on part orders</li><li>
Log calls and update dealer order / case records</li><li>
Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities</li><li>
Serve as the primary contact for dealership service departments and the client&rsquo;s customer breakdown department</li><li>
Manage cases, tracking the many interactions required for specific repairs</li><li>
Reduce downtime to enhance customers' experience and overall satisfaction</li><li>
Conduct outbound calls and update case files</li><li>
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude</li></ul><div></div><div><b><i><br>
Questions Before You Apply?</i></b></div><div><div><div>
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).</div></div></div></div><br>
<div></div>
Skills for Success:
<div><b><i>
Required Skills</i></b></div><ul><li>
Able to:<ul><li>
Effectively complete complex tasks</li><li>
Work autonomously within established procedures on complex assignments that required independent action and a high degree of initiative</li><li>
Generate innovative solutions to complex problems</li><li>
Anticipate patterns and links; look beyond the direct problem to the wider implications</li></ul></li><li>
Skills needed:
<ul><li>Basic automotive knowledge</li><li>
Case handling skills</li><li>
Interpersonal and communication</li><li>
Organization</li></ul></li></ul><div></div><div><b><i><br>
Eligibility Requirements</i></b></div><ul><li>
Education and experience:<ul><li><i>
High school diploma or equivalent</i> plus <i>8 or more years</i> of technical truck / automotive and direct customer service experience*
<br>
- Or -</li><li><i>
Associate degree</i> plus <i>6 or more years</i> of technical truck / automotive and direct customer service experience*<br>
- Or -</li><li><i>
Bachelor&rsquo;s degree</i> plus <i>4 or more years</i> of technical truck / automotive and direct customer service experience*<br>
<br>
<ul><li><i>(Direct customer experience = Previous dealer experience, auto parts handling, case handling and customer interaction)</i></li></ul></li></ul></li><br>
<li>
Familiar with a variety of work processes / activities (typically through job-related training and extensive on-the-job experience)</li><li><b>
Available to work shifts taking place between these hours of operation:</b><ul><li><b>
Monday - Friday: 8 a.m. - 9 p.m. Eastern / 7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific time</b></li><li><b>
Saturday: 8 a.m. - 4 p.m. Eastern / 7 a.m. - 3 p.m. Central / 6 a.m. - 2 p.m. Mountain / 5 a.m. - 1 p.m. Pacific time</b></li></ul></li><li>
Must be able to stick to the schedule reliably, as some queues are time sensitive</li></ul><div></div><div><b><i><br>
Nice to Have</i></b></div><ul><li>
Experience monitoring automotive repair activity</li></ul><div></div><div><b><i><br>
Remote Work Requirements</i></b></div><ul><li>
Michigan resident</li><li>
Secluded and distraction-free work environment</li><li><i>
Required internet setup:</i><ul><li>
High-speed internet delivered through a wired provider (cable or fiber)</li><li>
Computer must be physically connected to your modem / router using an Ethernet cable</li><li>
Wireless, 5G and satellite connections are not supported</li></ul></li></ul><br>
<div></div>
Why Morley?:
<div>
At Morley, your paycheck is just the start &ndash; add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.</div><div></div><div><b><i><br>
Health &amp; Wellness Benefits</i></b></div><ul><li>
Medical and prescription coverage</li><li>
Dental and vision insurance</li><li>
Paid time off</li><li>
Associate wellness program with rewards for annual checkups</li><li>
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)</li></ul><div></div><div><b><i><br>
Financial Benefits</i></b></div><ul><li>
401(k) with match</li><li>
Flexible spending account (FSA)</li><li>
Life insurance</li><li>
Company-paid short- and long-term disability insurance</li></ul><div></div><div><b><i><br>
Benefits to Make Your Life Easier</i></b></div><ul><li>
24/7 online access to doctors through Teladoc</li><li>
24/7 nurse help desk</li><li>
Patient advocacy with free 24/7 support for benefit questions and claims</li><li>
Guidance for family, financial and estate planning (including wills)</li></ul><div></div><div><b><i><br>
About Morley</i></b></div><div>
Our mission is to deliver extraordinary experiences.</div><div></div><div><br>
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) &ndash; for our associates and for the world-leading companies that partner with us.</div><div></div><div><br>
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.</div><div></div><div><br>
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.</div><div></div><div><br>
Thank you for your interest in Morley.</div><div></div><div><b><i><br>
Notices</i></b></div><ul><li>
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo</li><li>
Click here to view Morley&rsquo;s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa</li><li>
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy</li></ul></div><div></div>

Auto Uptime Advocate (Remote - Michigan)

Sheehy Auto

<div></div><div><p><b>Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond!</b></p><br>
<div></div>
<p><b>
Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups, representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!</b></p>
<p><b>
Sheehy Auto Stores</b> is seeking skilled <b>Service Technicians</b> to join our team. Skilled technicians are in high demand. So, to keep a good service tech, you have to treat them right. Here, you'll work alongside some of the best in the business. You'll also be responsible for diagnosing and repairing client and dealership vehicles while maintaining a positive relationship with clients. We run an honest shop and need honest, hard-working techs. Only those who value integrity and ethics need to apply.</p>
<p><b>
We don't take a &quot;one-size-fits-all&quot; approach regarding our employees </b><b>Benefits</b><b>. Our programs are designed to improve your life at work and at home.</b></p>
<ul>
<li>Health, Vision, and Dental Insurance</li>
<li>Paid Maternity &amp; Paternity after one year of employment</li>
<li>Paid Training</li>
<li>Career Advancement</li>
<li>401(K) and profit sharing</li>
<li>Compensation based on experience and certifications; $50K up to $200K!</li></ul><br>
<p></p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Examine and diagnose vehicles</li>
<li>Discuss repairs with the shop foreman or service advisor</li>
<li>Communicate additional service requests to a service advisor</li>
<li>Plan work procedures in cooperation with the shop foreman</li>
<li>Provide labor time estimates to a service advisor</li>
<li>Monitor repair time and update the service advisor regularly</li>
<li>Maintain strict adherence to dealership policies on vehicle care and operation</li>
<li>Complete story and documentation for client repairs</li>
<li>Assist in mentoring technician trainees</li>
<li>Attend company and factory training</li>
<li>Keep current with factory technical bulletins</li>
<li>Understand and follow federal, state, and local regulations (such as disposal of hazardous waste)</li>
<li>Must keep the vehicle you are working on clean and free of grease and oil</li>
<li>Applies proper use of PPE and adheres to safety standards in the shop environment.</li></ul><br>
<p></p>
<p><b>
Requirements</b></p>
<ul>
<li>High school diploma or GED</li>
<li>One-three years of related experience and training</li>
<li>Must be authorized to work in the USA</li>
<li>Able to pass pre-employment background checks, MVR, and drug screen</li>
<li>Must have a valid driver's license with a clean driving record</li>
</ul>
<p>Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.</p>
<p><b>
Sheehy Auto Stores is an Equal Employment Opportunity Employer</b></p></div>

Automotive Service Technician Toyota

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Automotive Service Technician Toyota

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