auto service advisor

Walter's Audi of Riverside

<div>Job Title: Audi Service Advisor 
Location: Riverside, CA 
Job Type: Full-Time
About Us: 
Walter's Auto Group has proudly served Southern California for over 50 years, delivering exceptional customer experiences through our dedication to excellence. With a commitment to product passion, customer loyalty, and community engagement, we stand out in the automotive industry. Be part of our legacy and join a team where your career can thrive!
Why Join Us: 
At Walter's Auto Group, we foster a supportive and dynamic work environment. We believe in investing in our employees by providing continuous training, growth opportunities, and competitive compensation. Our close-knit team values family, diversity, and teamwork, ensuring a fulfilling and rewarding career.
What We Offer:
<ul><li>Paid Training</li>
<li>Clear promotion track with growth opportunities</li>
<li>Flexible scheduling options</li>
<li>401(k) Plan</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>Salary Range: $50,000.00 - $150,000.00 Annually</li>
</ul>
Position Overview: 
As a Service Advisor, you will own our customer&rsquo;s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.
General Responsibilities:
<ul><li>Oversee Drive Lane Flow: Ensure customers receive prompt, courteous, and effective service.</li>
<li>Advise Customers: Recommend necessary services for routine maintenance and explain the work performed, including repair order charges.</li>
<li>Communication: Check on repair progress throughout the day, contact customers regarding any changes in estimate or time, and obtain proper authorization for additional repairs.</li>
<li>Customer Ownership: Take ownership of the customer experience, handling additional tasks to leave a positive impression.</li>
<li>Technician Time Management: Ensure that technicians' time is consistently utilized to serve service customers.</li>
<li>Work Distribution: Efficiently distribute work among technicians to ensure smooth service operations.</li>
<li>Professionalism: Maintain a professional appearance and demeanor at all times.</li>
</ul>
Requirements:
<ul><li>Organized and friendly personality with strong time management skills.</li>
<li>Excellent communication skills with a professional, well-groomed appearance.</li>
<li>Valid driver&rsquo;s license held for at least 2 years, with a clean driving record</li>
<li>Previous service advisor experience required; CDK experience preferred.</li>
</ul>
If you are passionate about delivering exceptional customer service and are looking for a rewarding career in the automotive industry, we encourage you to apply and join the Walter's Auto Group team!</div>

Audi Service Advisor

A&F Auto Repair

About Us:Welcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.Job Summary:We are seeking an experienced and customer-focused Automotive Service Advisor to join our team. The Service Advisor will be the primary point of contact between customers and our service department, ensuring seamless communication, providing expert guidance, and facilitating the smooth execution of vehicle repair and maintenance services.Key Responsibilities:<ul><li>Greet customers warmly, establish rapport, and actively listen to their concerns and vehicle issues. Provide professional assistance and explanations regarding recommended services, repairs, and maintenance.</li><li>Coordinate with team leaders and workshop supervisors.</li><li>Collaborate with customers to obtain necessary approvals for the work to be performed on their vehicles. Clearly communicate the scope of work, including details and associated costs.</li><li>Effectively communicate job details to technicians, ensuring clear understanding of tasks and accurate execution of repairs and maintenance. Address any technician inquiries or clarifications as needed.</li><li>Create detailed and accurate job cards outlining the required services and repairs. Include relevant vehicle information, parts needed, labor estimates, and anticipated completion times.</li><li>Provide regular updates to customers on the status of their vehicle repairs, including any unexpected findings or delays. Maintain open and transparent communication throughout the service process.</li><li>Calculate and share accurate cost estimates for repairs and services, taking into consideration parts, labor, and any additional charges. Obtain customer approval before proceeding with any additional work.</li><li>Documentation: Maintain comprehensive and organized records of all interactions, approvals, recommendations, and services provided for each customer and their vehicle.</li><li>Conduct thorough quality checks on completed work to ensure repairs meet the required standards before releasing vehicles to customers.</li><li>Strive to exceed customer expectations by delivering exceptional service, addressing concerns promptly, and ensuring a positive overall experience.</li></ul>Qualifications:<ul><li>Previous experience working as an automotive service advisor or in a related customer service role.</li><li>Certification in Automotive Service Excellence (ASE) is a plus</li><li>Knowledge of automotive systems and components, including routine maintenance procedures and common repair issues.</li></ul>Benefits<ul><li>Company Visa</li><li>Paid Leave &amp; Airfare</li><li>Medical Insurance</li><li>Lucrative Incentives</li></ul>How to Apply:If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!Job Type: Full-time

Automotive Service Advisor

AL ZAABI GROUP

Job Description &ndash; Arabic Service Advisor (Automotive) | Abu DhabiPosition Title: Arabic Service Advisor &ndash; Automotive Location: Abu Dhabi, UAEKey Responsibilities:<ul><li>Act as the first point of contact for customers visiting the service center.</li><li>Communicate with customers in Arabic and English, ensuring clear understanding of their concerns.</li><li>Record customer requirements accurately and prepare job cards/work orders.</li><li>Provide professional advice on service, maintenance, and repair needs based on manufacturer guidelines.</li><li>Coordinate with workshop technicians to ensure timely and quality service.</li><li>Keep customers updated on job progress, costs, and delivery timelines.</li><li>Handle customer complaints with empathy and resolve issues effectively.</li><li>Ensure vehicles are delivered back to customers in excellent condition with all requested work completed.</li><li>Promote additional services, packages, or maintenance programs where applicable.</li><li>Maintain service records in the company&rsquo;s system.</li></ul>Requirements:<ul><li>Proven experience as a Service Advisor in the automotive industry (minimum 2&ndash;3 years, preferably in dealership/authorized workshops).</li><li>Fluent in Arabic (speaking, reading, writing) and good command of English.</li><li>Strong technical understanding of vehicles (mechanical &amp; electrical basics).</li><li>Excellent customer service and communication skills.</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li><li>Proficiency in MS Office and automotive service management systems.</li></ul>Benefits:<ul><li>Competitive salary and performance incentives.</li><li>Health insurance and annual leave as per UAE labor law.</li><li>Professional working environment with growth opportunities.</li></ul>Job Type: Full-timePay: From AED5,000.00 per month

Automotive Service Advisor (ARABIC)

AL Nabooda Automobiles LLC.

<div>
 
 
 Join Our Team as a Service Advisor!
 
 
 
 
 
 
 Are you a driven sales professional with a passion for vehicles and a knack for building lasting customer relationships? Do you thrive in a fast-paced environment and have a proven ability to close deals? If so, we&rsquo;d love to welcome you to our team as a Service Advisor!
 
 
 
 
 
 
 About us
 
 
 
 Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Our ongoing investment in premium service equipment and our team of dedicated and skilled professionals have cultivated a growing base of satisfied customers.
 
 
 Al Nabooda Automobiles LLC is the exclusive authorized distributor for Audi, Porsche, and Volkswagen in Dubai and the Northern Emirates.
 
 
 With twelve state-of-the-art showrooms and service centers across Dubai, Sharjah, and Fujairah, our expert workforce is focused on maintaining exceptional service and quality standards.
 
 
 
 
 
 
 What You'll Do:
 
 
 
 
 Customer Focus
 
 
 <ol>
 <li>
 Take details of vehicle history and faults, provide customer with an estimate of time and cost, on completion of work ensure customer understands all work carried out and deal with any concerns or complaints.
 </li>
 <li>
 Check invoices, ensure accuracy and explain to the customers any additional cost and warranty information.
 </li>
 <li>
 Pro-actively communicate with customers if additional work is required, explain safety, cost and time impact.
 
 
 </li>
 </ol>
 
 
 Business Development
 
 
 <ol>
 <li>
 Understand customer&rsquo;s ongoing vehicle requirements, and use these to the benefit of the sales and service elements of the business.
 
 
 </li>
 <li>
 Up-sell additional services and products to customers to increase profitability of the service centre.
 </li>
 </ol>
 
 
 Operational
 
 
 <ol>
 <li>
 Plan all jobs effectively to optimise workshop utilisation, offer additional services to customers when workshop not working to capacity.
 </li>
 <li>
 Open job cards,( standard and warranty), co-ordinate with Team Leaders from the workshop ensuring that information is accurate and any special requirements are identified.
 </li>
 <li>
 Maintain an accurate database of customer information to aid in product recall and marketing campaigns.
 </li>
 <li>
 Observe all guidelines, instructions and conditions laid down by the law, the authorities and the manufacturer with regard to customer advice.
 </li>
 </ol>
 
 
 Personal Development
 
 
 <ol>
 <li>
 Practice personal continuous improvement by attending any relevant courses.
 </li>
 <li>
 Arrange a meeting with your line manager in accordance with the annual appraisal.
 </li>
 <li>
 Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes, cost savings and revenue increases.
 </li>
 </ol>
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Competitive salary with performance-based bonuses.
 </li>
 <li>
 Comprehensive benefits package including health insurance and more.
 </li>
 <li>
 Opportunities for professional development and career advancement.
 </li>
 <li>
 A vibrant company culture that values teamwork and innovation.
 </li>
 </ul>
 
 
 
 
 
 What you will need
 
 
 <ul>
 <li>
 Bachelors degree or equivalent
 </li>
 <li>
 UAE/Middle East Automobile experience
 </li>
 <li>
 Proven experience of achieving targets.
 </li>
 <li>
 Certified Service Advisor
 </li>
 </ul>
</div>

Certified Service Advisor - Porsche

AMC MOTORS TRADING LLC

Job Title: Service Advisor &ndash; Automotive IndustryCompany: AMC Motors Trading L.L.CJob Type: Full-TimeKey Responsibilities:<ul><li>Greet and assist customers, identifying vehicle service and repair needs accurately.</li><li>Prepare detailed job cards, recording customer complaints, symptoms, and requested services.</li><li>Provide accurate service estimates, explain maintenance options, and communicate repair timelines clearly.</li><li>Coordinate with technicians and workshop teams for efficient job execution and proper diagnostics.</li><li>Regularly update customers on vehicle status, additional findings, and approvals.</li><li>Conduct final inspection and quality check before vehicle delivery to ensure service satisfaction.</li><li>Upsell maintenance packages, periodic services, and promotional offers to increase revenue.</li><li>Handle customer feedback and complaints, ensuring quick resolution and client satisfaction.</li><li>Maintain accurate service records, invoices, and reports as per company policies.</li><li>Stay updated with automotive technology trends, service processes, and manufacturer guidelines.</li></ul>Key Skills &amp; Qualifications:<ul><li>2&ndash;4 years of experience as a Service Advisor / Service Consultant in the automotive or aftersales industry.</li><li>Strong communication, interpersonal, and customer service skills.</li><li>Solid knowledge of vehicle systems, diagnostics, and repair procedures.</li><li>Ability to multitask, prioritize, and perform under pressure in a fast-paced environment.</li><li>Proficiency in service management software, MS Office, and ERP systems.</li><li>Diploma or Degree in Automobile Engineering / Mechanical Engineering preferred.</li><li>Valid UAE driving license is an advantage.</li></ul>Work Environment:<ul><li>Workshop / Showroom-based position with direct interaction with customers, technicians, and suppliers.</li></ul>Job description:Key Responsibilities:<ul><li>Greet customers and understand their vehicle service needs.</li><li>Record complaints and vehicle symptoms accurately on the job card.</li><li>Explain service options, cost estimates, and timeframes clearly to customers.</li><li>Coordinate with technicians to ensure proper diagnosis and timely repairs.</li><li>Keep customers updated on the status of their vehicle.</li><li>Perform final inspection and ensure job completion before vehicle delivery.</li><li>Promote additional services and maintenance packages where appropriate.</li><li>Handle customer queries, complaints, and escalate unresolved issues.</li><li>Maintain up-to-date knowledge of automotive technologies and brand-specific service protocols.</li><li>Ensure proper documentation and adherence to company policies.</li></ul>Key Skills and Qualifications:<ul><li>Minimum 2&ndash;4 years of experience in a similar role in the automotive industry.</li><li>Strong communication and customer handling skills.</li><li>Knowledge of vehicle systems, maintenance, and repair processes.</li><li>Ability to handle pressure and multitask efficiently.</li><li>Proficient in service management software and MS Office.</li><li>Diploma or degree in Automobile Engineering or related field preferred.</li><li>Valid UAE driving license is an advantage.</li></ul>Work Environment:<ul><li>Workshop/showroom-based role.</li><li>Interaction with customers, technicians, and suppliers.</li><li>May require extended working hours during busy periods.</li></ul>Job Type: Full-timeJob Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Service Advisor ( Automobile)

European Auto Service Center

We are currently looking for Automotive Service Advisor- Applicant must have at least 3 years of experience in the same field preferably within GCC.- Strong knowledge of automotive repair and maintenance processes.- Excellent customer service and communication skills- Salary to be discuss during the interview.Location : Musaffah, Abu DhabiJob Type: Full-timePay: From AED4,000.00 per month

AL SHAALI MOTO TRADING

About the RoleThe Service Advisor is the customer-facing professional in the service department, acting as the bridge between customers, workshop/technicians, and parts departments. For BAIC, this role requires ensuring customer satisfaction, efficient operations, accurate service estimates, and compliance with BAIC / OEM standards.Key Responsibilities<ul><li>Greet customers arriving for service, discuss their vehicle issues (symptoms), understand their service and repair needs.</li><li>Coordinate with technicians to inspect, diagnose, and provide clear service recommendations.</li><li>Prepare job cards/work orders, detailing customer complaints, proposed repair tasks, parts required, labor time, and costs.</li><li>Provide cost estimates, get approvals from customers, and explain what the service will cover vs what may be extra.</li><li>Monitor progress of service jobs; communicate with customers on delays, additional work, or parts back-orders.</li><li>Track workshop throughput; ensure jobs are completed on time and delivery dates met.</li><li>Perform final inspection upon job completion; ensure quality standards are met; deliver vehicle back to customer.</li><li>Explain bill/invoice to customer: what work was done, parts used, cost breakdown, warranty or service contract terms if relevant.</li><li>Upsell additional services, maintenance packages, accessories where appropriate, in line with BAIC&rsquo;s policies.</li><li>Maintain accurate customer &amp; vehicle records in the DMS / CRM: service history, parts used, feedback, complaints.</li><li>Handle customer feedback or complaints; follow up to ensure satisfaction and retention.</li><li>Liaise with parts department to ensure parts availability and manage delays.</li><li>Stay updated on BAIC technical bulletins, warranty rules, recall campaigns, service campaigns.</li><li>Help ensure the workshop environment is clean, organised, and that service delivery meets brand standards.</li></ul>Qualifications &amp; Experience<ul><li>Diploma or degree in Automotive / Mechanical Engineering, or related technical field is preferred.</li><li>Minimum 2-4 years experience as a service advisor or similar role in automotive dealership/workshop environment; OEM brand experience is a strong plus.</li><li>Technical understanding of vehicles: engines, transmission, electronics; ability to understand diagnostics reports.</li><li>Strong customer service skills; ability to explain technical matters in simple terms to customers.</li><li>Excellent communication (English mandatory; Arabic is a plus).</li><li>Good negotiation and upselling skills.</li><li>Proficiency with computer systems: job card systems, diagnostic tools, parts &amp; inventory systems, appointment scheduling software.</li><li>Valid UAE driving licence.</li></ul>Job Type: Full-time

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