automation manager

CHS Corporate

<div>Role Summary:
The Manager of Automation provides leadership and operational management for the Automation Center of Excellence, overseeing a team of automation engineers responsible for developing, implementing, and maintaining Infrastructure as Code (IaC), automation frameworks, and configuration management solutions. This role drives automation maturity across infrastructure, colocation strategy, and cloud deployments in Microsoft Azure, Google Cloud Platform (GCP), and Oracle Cloud Infrastructure (OCI), ensuring consistent, secure, scalable, and efficient provisioning and operations. The Manager partners closely with Cloud Delivery, Network Engineering, Security, Architecture, DevOps/IT Operations, and Business stakeholders to standardize automation practices, reduce manual effort, accelerate delivery, and align infrastructure capabilities with enterprise goals.
Key Responsibilities:<ul><li>
Lead and develop the Automation team, including engineers and specialists focused on IaC development, automation scripting, configuration management, and tool implementation across colo and multi-cloud environments.</li><li>
Oversee the design, build, and maintenance of IaC solutions and automation pipelines for provisioning, configuring, and managing infrastructure in Azure, GCP, OCI, and on-premises/colocation setups.</li><li>
Drive standardization of automation practices, including IaC templates (e.g., Terraform for multi-cloud consistency, ARM/Bicep for Azure-specific), configuration management (e.g., Ansible), CI/CD integration for infrastructure, version control, and reusable modules/patterns.</li><li>
Establish and enforce governance, best practices, security controls, compliance baselines, testing frameworks, and approval workflows for automation artifacts to ensure reliability, auditability, and risk reduction.</li><li>
Manage incident resolution, troubleshooting, and continuous improvement for automation-related issues, including root-cause analysis and preventive measures across environments.</li><li>
Coordinate automation for hybrid/multi-cloud connectivity, migrations, disaster recovery, scaling, and colo-to-cloud transitions, promoting portability and consistency.</li><li>
Monitor, optimize, and report on automation efficiency, resource utilization, deployment velocity, cost savings from automation, and security posture.</li><li>
Define, track, and report on key performance indicators (KPIs) and metrics for automation maturity, IaC adoption, pipeline reliability, error rates, and business impact (e.g., reduced provisioning time).</li><li>
Lead modernization and expansion initiatives, such as advancing GitOps workflows, self-service automation portals, policy-as-code, observability integration, and adoption of advanced tools/practices.</li><li>
Collaborate with Security and Risk teams to embed controls (e.g., secrets management, vulnerability scanning, encryption standards, access governance) into automation processes.</li><li>
Mentor and coach team members and cross-functional engineers; facilitate design reviews, knowledge sharing, training, and skill-building in IaC and automation.</li><li>
Act as the primary escalation point for automation tool/provider issues (e.g., HashiCorp Terraform, Ansible/Red Hat, cloud-native tools), manage relevant vendor/partner relationships, and contribute to strategic automation roadmap.</li><li>
Provide executive-level reporting on Automation COE performance, maturity progress, risks, cost benefits, and recommendations for further investment.</li></ul> 
Skills &amp; Competencies:<ul><li>
Proven leadership in managing automation, DevOps, or IaC-focused teams in multi-cloud, hybrid, or enterprise infrastructure environments.</li><li>
Strong expertise in IaC and automation tools, particularly Terraform (multi-cloud), Ansible (configuration), with familiarity in cloud-native options (e.g., Azure Bicep/ARM, GCP Deployment Manager, OCI Resource Manager), Git, CI/CD (e.g., Azure DevOps, GitHub Actions, Jenkins).</li><li>
Solid operational mindset with experience in automation reliability, pipeline management, troubleshooting complex infrastructure issues, and driving efficiency gains.</li><li>
Excellent communication and stakeholder management skills to explain automation concepts to technical and non-technical audiences, influence adoption, and build consensus.</li><li>
Collaborative leader skilled at mentoring engineers, implementing governance/process improvements, and fostering a culture of automation excellence.</li><li>
Analytical abilities for optimizing automation workflows, measuring ROI, resolving multi-environment challenges, and making data-driven decisions.</li><li>
Knowledge of infrastructure security best practices, compliance frameworks (e.g., SOC2, GDPR), policy-as-code, and challenges in multi-cloud/colo automation.</li></ul> 
The ability to work outside normal hours, when needed, is expected, and participation in an on-call rotation is required for this position.
Essential Duties and Responsibilities:<ul><li>
Leads multiple IT teams or disciplines, ensuring strategic alignment and effective execution</li><li>
Develops long-term plans for technology capabilities, staffing, and budget management</li><li>
Partners with senior business leaders to define and prioritize technology initiatives</li><li>
Establishes governance frameworks, standards, and metrics for performance and risk management</li><li>
Promotes innovation and adoption of emerging technologies to improve efficiency and scalability</li><li>
Builds and maintains a high-performing team culture focused on accountability and results</li></ul></div>

Manager, IT - Automation

HCLTech

Others, New Jersey
 Job Summary
 Associate General Manager - proficiency in Industrial Automation and Pharma
 
Role Description: 
Manage Project of all sizes by representing your team externally with clients and internally by working with direct reports and supporting positions
 Manage client input and feedback for all projects with detailed direction and timelines
 Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis
 Manage and coach the internal team
 Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects
 Fulfilling demand and onboarding the team members into the system
 Managing P&L for the respective portfolio
 Lead and coordinate all activities that are in scope of the project and will ensure on time delivery and within agreed budgets.
 Assure full and continuous compliancy with regulatory and company requirements, for example CSV and SDLC.
 Accountable to partner with appropriate internal and external organizations to ensure that Digital scope is aligned with standards and resourced appropriately for success.
 Role Requirements
 Bachelor's degree in IT/ Engineering or equivalent
 Prior experience in realizing Digital-Automation project deliveries is desirable.
 Experience as a mid to senior level of portfolio management in the last 5+ years
 Knowledge of shop floor automation technology (ISA 95 level 2/3)
 Experience in working with PLC/SCADA systems, PCS7 etc.
 Experience in the pharmaceutical (GxP) or similar regulated industry.
 Key Responsibilities
 1. Manage the design, development, and delivery of solutions within assigned projects or client engagements.
 2. Collaborate with business stakeholders to gather requirements and translate them into effective technical solutions.
 3. Ensure adherence to solution architecture standards, quality benchmarks, and compliance requirements.
 4. Coordinate with cross-functional teams to ensure timely delivery and alignment with client expectations.
 5. Monitor project performance, budgets, and risks, implementing corrective actions as needed.
 6. Support innovation by identifying opportunities for process improvement and emerging technology adoption.
 
Maximum Salary (US): 245000
 Minimum Salary (US): 165000
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Solutions Manager

White Glove Cleaning Services

PLEASE DO NOT APPLY IF YOU DONT HAVE EXPERIENCEWe are seeking a highly skilled Virtual Assistant with proven experience in GoHighLevel CRM, A2P SMS compliance setup, and automation workflows. Your main role will be to set up and manage our client intake, follow-up, and marketing automation system while ensuring full SMS compliance with carrier requirements. If you love building systems, managing CRMs, and already have hands-on experience with A2P 10DLC registration and approval, we want you on our team.Key Responsibilities A2P 10DLC Compliance Setup (Required): Register our company for SMS compliance using business name, EIN, and website. Submit compliant SMS campaign use-cases. Troubleshoot and resolve carrier rejections. Ensure all SMS templates meet compliance rules (no banned keywords like &ldquo;credit repair&rdquo;). GoHighLevel (GHL) Automation: Build funnels (landing pages, booking calendars, forms, thank-you pages). Create automated workflows (SMS/email follow-ups, appointment reminders, no-show recovery, client onboarding). Integrate GoHighLevel with Client Dispute Manager (CDM) using Zapier or webhooks. Marketing Support: Build and manage SMS/email campaigns for leads, inactive clients, and past clients. Assist with website compliance (Privacy Policy, Terms, Disclaimer, Contact). Help integrate Facebook/Instagram lead capture with GHL funnels. Reporting: Track lead flow, appointment bookings, and client conversions.Qualifications Proven experience with GoHighLevel CRM. Direct experience setting up A2P SMS compliance (business registration, campaign approval, troubleshooting). Knowledge of SMS/email automation best practices. Familiar with Zapier or similar automation tools. Website building experience (WordPress, Wix, or GHL builder). Excellent English communication skills (written &amp; verbal). Highly organized, detail-oriented, and proactive.Nice-to-Have Skills Basic knowledge of Facebook Ads Manager. Familiarity with Canva or graphic design tools.Job Type: Full-timePay: From Rs97,545.61 per monthExperience:<ul><li>Build automation: 1 year (Required)</li></ul>Work Location: Remote

Go High Level and Automation Expert

Smartsheet

<div><div>For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it's what we show up for every day.</div>
Smartsheet is looking for a highly technical leader to head our India-based Service Desk and IT Automation operations. This is a working manager role that requires both hands-on technical execution and team leadership. You will manage a team spanning Service Desk, Tier 1 SOC support, and IT Automation Engineering &mdash; driving the technical maturity of our global support infrastructure through automation, scripting, and deep systems integration.

This is a unique working manager role that requires both hands-on technical contribution and team leadership. The position operates in a collaborative matrix structure, where the India-based manager ensures execution and delivery while US-based managers maintain accountability for outcomes and strategic direction. This role reports directly to the Director of End User Systems with close, cooperative partnership with US-based Desktop Support managers.
<h2 class="jobSectionHeader">
You Will</h2>

IT Automation &amp; Architecture
<ul>
<li>Support the IT automation function, driving initiatives that reduce repetitive work and scale operations efficiently</li>
<li>Identify repetitive Tier 1 tasks and drive end-to-end automation from identification through build, testing, and measurement</li>
<li>Mentor team on automation best practices and review technical designs before deployment</li>
</ul>
Team Leadership &amp; Execution
<ul>
<li>Manage India-based Service Desk team with daily coordination with US managers</li>
<li>Ensure clear direction, track progress, remove blockers, and escalate capacity constraints to the Director</li>
<li>Monitor team performance against SLAs, quality standards, and service desk metrics</li>
<li>Lead new employee onboarding sessions</li>
</ul>
Hands-On Technical Contribution
<ul>
<li>Resolve tickets across hardware, software, network, and user access; handle overflow and critical issues</li>
<li>Perform desktop administration: software deployment, system configuration, user provisioning, and hardware lifecycle management</li>
<li>Create and maintain knowledge base articles and process documentation</li>
</ul>
Security &amp; People Development
<ul>
<li>Oversee Tier 1 SOC operations: triage, alert response, and adherence to incident response playbooks</li>
<li>Coach, mentor, and support career growth for India-based engineers; hire and develop top technical talent</li>
</ul><h2 class="jobSectionHeader">You Have</h2>

Experience
<ul>
<li>8+ years in IT engineering or Service Desk operations, including automation engineering experience</li>
<li>4+ years managing or leading technical support teams in matrixed or distributed organizations</li>
<li>Proven track record delivering cross-functional projects with technical ambiguity</li>
</ul>
Technical Skills
<ul>
<li>Deep proficiency in PowerShell or Python; experience building scalable IT automation workflows</li>
<li>Strong hands-on experience with Freshservice (or similar ITSM), including workflow orchestration and API integrations</li>
<li>Experience with Active Directory, M365, Jamf, and endpoint management via Intune and/or Jamf</li>
<li>Working knowledge of EDR platforms, firewalls, and incident response; familiarity with ITIL or equivalent frameworks</li>
</ul>
Work Style
<ul>
<li>Excellent English communication skills; self-motivated with strong follow-through</li>
<li>Comfortable balancing hands-on technical work with management in a US-directed, India-based structure</li>
<li>Flexible to accommodate daily cross-timezone coordination (India US)</li>
<li>Degree in Computer Science, Engineering, or equivalent practical experience</li> 
</ul>
Working Relationship Model: 

Direct Report: Director of End User Systems | Daily Coordination: US-based Desktop Support managers | Responsibility: Ensuring work execution and providing on-site team support | Accountability for Outcomes: Resides with US-based managers

Note: This role requires daily coordination with US-based teams and flexibility in working hours to accommodate cross-timezone collaboration.<div> 

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths&mdash;because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. 


#LI-Remote</div></div>

Sr. Manager, Service Desk & IT Automation (Hybrid in Bangalore)

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.<div>
Position Summary
As an Automation Digital Product Manager within the Automation Center of Excellence, you will lead the end-to-end delivery of automation opportunities, from intake and discovery through deployment and continuous optimization.
This role is accountable for owning intake, feasibility assessment, roadmap development, backlog prioritization, and delivery execution, while ensuring strong alignment with business objectives. You will partner closely with business stakeholders to understand their operating models, core processes, challenges, and pain points, and translate those insights into a prioritized and sustainable pipeline of automation opportunities.
You will also play a critical role in nurturing business relationships, proactively expanding the automation portfolio, and ensuring continuous value delivery to business organizations through automation and process optimization.
Key Responsibilities
Business Engagement &amp; Relationship Management<ul><li>
Build and maintain strong relationships with business stakeholders across supported organizations</li><li>
Act as a trusted partner and advisor, deeply understanding business needs and priorities</li><li>
Proactively nurture business relationships to grow the automation backlog and expand impact</li><li>
Identify opportunities to drive additional value through automation and process improvements</li><li>
Regularly engage stakeholders to align on priorities, roadmap, and delivery progress</li></ul>
Intake, Discovery &amp; Opportunity Identification<ul><li>
Lead intake and feasibility efforts by engaging with business stakeholders to:<ul><li>
Understand core processes, workflows, and operating models</li><li>
Identify pain points, inefficiencies, and challenges</li></ul></li><li>
Identify and shape new automation opportunities aligned to business needs</li><li>
Build and document end-to-end process workflows and process maps</li><li>
Define and document:<ul><li>
Problem statements</li><li>
Scope of automation</li><li>
Business requirements and expected outcomes</li></ul></li><li>
Develop business case value, including efficiency gains, cost savings, and operational impact</li></ul>
Automation Roadmap &amp; Prioritization<ul><li>
Partner with business stakeholders to shape and manage automation roadmaps for supported business groups</li><li>
Evaluate and prioritize opportunities based on value, complexity, and strategic alignment</li><li>
Own and manage the opportunity pipeline and product backlog</li><li>
Lead backlog refinement to ensure readiness and clarity for development</li></ul>
End-to-End Opportunity Delivery Ownership<ul><li>
Own and manage the full lifecycle of automation opportunities, from intake through delivery and post-production support</li><li>
Develop detailed delivery plans, including:<ul><li>
Timelines and milestones</li><li>
Resource planning and hours allocation</li></ul></li><li>
Perform and validate effort estimates across requirements, development, and testing</li><li>
Track and report status, progress, risks, and outcomes to leadership (LT) and business stakeholders</li><li>
Proactively identify, manage, and resolve risks, dependencies, and blockers to ensure successful delivery</li></ul>
Requirements &amp; Product Management<ul><li>
Lead requirements gathering in close partnership with business teams</li><li>
Translate requirements into user stories, acceptance criteria, and functional specifications</li><li>
Own backlog management, prioritization, and refinement</li><li>
Facilitate user story reviews and secure business sign-off prior to development handoff</li><li>
Ensure clear, structured handoff of requirements to technical teams</li></ul>
Cross-Functional Collaboration<ul><li>
Collaborate with engineering, architecture, automation SMEs, and business teams to drive delivery</li><li>
Serve as the bridge between business and technical teams, ensuring alignment and clarity</li><li>
Manage dependencies across cross-functional teams</li></ul>
Automation Performance &amp; Continuous Improvement<ul><li>
Define and track KPIs and success metrics to measure automation value</li><li>
Conduct post-implementation reviews to assess outcomes and identify enhancements</li><li>
Lead continuous improvement efforts, including:<ul><li>
Process optimization initiatives</li><li>
Creating enablement materials (e.g., demo videos, walkthroughs)</li><li>
Supporting adoption and knowledge sharing</li></ul></li></ul>
Innovation &amp; Emerging Technology Enablement<ul><li>
Contribute to solutions leveraging:<ul><li>
Artificial Intelligence (AI)</li><li>
Agentic automation frameworks</li><li>
Robotic Process Automation (RPA)</li><li>
Web-based applications</li></ul></li><li>
Utilize prompting tools and AI techniques for analysis, day to day activities and solution support</li><li>
Apply hands-on experience with modern AI tools, such as:<ul><li>
Microsoft Copilot and Copilot Studio</li><li>
GitHub Copilot</li><li>
Claude and other large language model&ndash;based tools</li><li>
Emerging AI platforms and productivity tools</li></ul></li><li>
Support innovation initiatives and experimentation with new technologies</li></ul>
Domain Expertise Development<ul><li>
Build and maintain deep knowledge of supported business domains and processes</li><li>
Act as a subject matter expert and strategic advisor to business stakeholders</li><li>
Continuously enhance understanding of industry trends and automation best practices</li></ul>
Required Qualifications<ul><li>
5+ years of experience in in Product Management, Product Ownership, and Project Management</li><li>
Proven ability to manage end-to-end lifecycle of automation or digital products</li><li>
Strong expertise in:<ul><li>
Process analysis and business discovery</li><li>
Requirements gathering and documentation</li><li>
Backlog prioritization and roadmap management</li><li>
Agile/Scrum methodologies</li></ul></li><li>
Hands-on experience with:<ul><li>
RPA solutions</li><li>
AI and intelligent automation technologies</li><li>
Web application delivery</li></ul></li><li>
Experience working with modern AI tools such as:<ul><li>
Copilot, Copilot Studio, GitHub Copilot, Claude, or similar tools</li></ul></li><li>
Experience with tools such as Azure DevOps, JIRA, or similar</li><li>
Strong analytical, problem-solving, and stakeholder management skills</li><li>
Excellent communication and influencing skills, including executive-level reporting</li></ul>
Preferred Qualifications<ul><li>
Experience with agentic AI or advanced automation frameworks</li><li>
Strong process mapping and data analysis capabilities (e.g., Power BI)</li><li>
Certifications in Agile, Business Analysis, or RPA platforms</li><li>
Experience in healthcare, pharmacy benefits management (PBM), or similar industries</li></ul>
Education<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Business Administration, or related field</li><li>
Master&rsquo;s degree or MBA preferred</li></ul></div>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$92,700.00 - $185,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
We anticipate the application window for this opening will close on: 07/31/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Automation Digital Product Manager

Skyray Ventures

AI Operations ManagerCompany: Skyray VenturesType: Part-Time, leading to Full-Time | RemoteLocation: Pakistan-based preferredSalary: Competitive &mdash; based on experience and technical depthROLE OVERVIEWWe are looking for a highly technical, AI-native Operations Manager to work directly with the Founder to analyse, automate, and optimise business processes across all departments. You will identify where humans are doing work that AI agents can do better, build the automation, deploy it, and hand it to a single operator to manage. Your mandate: take a 5-person department and turn it into 1 person running AI workflows. High-impact, high-trust role at the centre of how we build the business of the future.RESPONSIBILITIES<ul><li>Audit every department and map all processes &mdash; identify what can be automated with AI agents immediately</li><li>Design and deploy AI agent workflows using OpenClaw/Claudbot on VPS or Mac Mini infrastructure</li><li>Build end-to-end automation across BD outreach, SEO publishing, reporting, HR screening, and social media production</li><li>Set up and manage automation platforms &mdash; n8n, Make, Zapier &mdash; for cross-tool workflows</li><li>Work directly with the Founder to prioritise automation projects by ROI and headcount reduction potential</li><li>Train existing team members to become AI operators &mdash; one person managing AI workflows instead of a full team</li><li>Stay current on all major AI developments &mdash; new models, tools, agent frameworks, and deployment methods</li><li>Document all automations with clear SOPs so they are maintainable and scalable</li></ul>REQUIREMENTS<ul><li>Expert-level knowledge of OpenClaw/Claudbot &mdash; must have deployed AI agents on VPS or Mac Mini, non-negotiable</li><li>Hands-on experience with n8n, Make (Integromat), and Zapier for complex multi-step automations</li><li>Deep familiarity with all major LLMs &mdash; Claude, GPT-4, Gemini, Grok &mdash; and when to use each</li><li>Understanding of Claude-specific tools &mdash; Claude API, Claude Projects, Claude Skills, Claude Cowork</li><li>Strong understanding of business operations and process optimisation</li><li>Strong English communication &mdash; written and verbal, professional standard</li></ul>Job Types: Full-time, Part-timePay: Rs60,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Have you deployed AI agents using OpenClaw or Claudbot? (Yes/No)</li></ul>If yes, please describe one specific AI agent workflow you built: What was the business problem? What tools/frameworks did you use? Was it deployed on VPS/Mac Mini? What was the outcome/impact?<ul><li>Have you deployed agents on VPS or Mac Mini infrastructure? Please explain your setup.</li><li>Automation Platforms</li></ul>Rate your experience with the following (Beginner / Intermediate / Advanced): n8n Make (Integromat) Zapier<ul><li>LLM Proficiency</li></ul>Which LLMs have you worked with hands-on? (Claude, GPT-4, Gemini, Grok, etc.) When choosing between Claude, GPT-4, Gemini, and Grok &mdash; how do you determine which model to use for a given workflow?Work Location: Remote

AI Operations Manager -Remote

Clearwater Analytics (CWAN)

<div><div><div>About the Role</div><div>
We are looking for a strategic and hands-on Marketing Operations Manager. This role sits at the intersection of technology, data, and revenue &mdash; owning the systems, workflows, and analytics that power our marketing performance from top-of-funnel through pipeline close.</div><div>
You will be the architect of our marketing tech stack, the engineer behind our automation and campaign infrastructure, and the analyst translating funnel data into executive insights. Partnering closely with Sales, RevOps, and Marketing leadership, you will design scalable processes that ensure every lead is captured, scored, routed, and actioned &mdash; while continuously improving conversion rates and pipeline contribution.</div><div> 
Key Responsibilities</div><div>
Platform Ownership &amp; Governance</div><div><ul><li>
Own and manage the end-to-end marketing tech stack, including CRM (Salesforce), Marketing Automation Platform (Marketo), ABM, attribution, analytics, and enrichment tools.</li></ul></div><div><ul><li>
Drive system integrations and automation that enhance campaign execution, lead management, and data flow across platforms.</li></ul></div><div><ul><li>
Evaluate, implement, and optimize marketing technologies to improve efficiency, scalability, and performance.</li></ul></div><div><ul><li>
Manage vendors, contracts, renewals, account management, and technology budgets.</li></ul></div><div> 
Platform Ownership &amp; Governance</div><div><ul><li>
Execute and optimize database hygiene processes including deduplication, formatting, enrichment, archiving, and compliance monitoring.</li></ul></div><div><ul><li>
Develop and enforce taxonomy, naming conventions, and data governance standards across the marketing organization.</li></ul></div><div><ul><li>
Manage data ingestion pipelines and QA processes in collaboration with Data Engineering and BI teams.</li></ul></div><div><ul><li>
Manage database growth and health including opt-in strategies, list hygiene, and compliance with privacy regulations (CAN-SPAM, TCPA, GDPR, CCPA).</li></ul></div><div>
Funnel Ownership &amp; Lead Lifecycle</div></div><div><div><ul><li>
Own and govern the end-to-end lead lifecycle, including lead capture, scoring, routing, MQL handoff, and Rules of Engagement (ROE) between Marketing and Sales.</li></ul></div><div><ul><li>
Build and track each stage of the funnel from MQL through Opportunity Won, establishing benchmarks and identifying bottlenecks.</li></ul></div><div><ul><li>
Monitor MQL health and velocity, and implement solutions to improve stage progression and conversion rates.</li></ul></div><div>
Qualifications</div><div><ul><li>
7+ years of hands-on experience in Marketing Operations within a B2B SaaS or high-growth technology environment.</li></ul></div><div><ul><li>
7+ years working directly with marketing automation platforms (Marketo or equivalent), CRM systems (Salesforce), and marketing analytics tools.</li></ul></div><div><ul><li>
Proven track record managing inbound lead funnel operations, including scoring, routing, and MQL-to-pipeline workflows.</li></ul></div><div><ul><li>
Strong analytical and data storytelling skills &mdash; ability to translate complex data into clear, executive-ready insights.</li></ul></div><div><ul><li>
Project management proficiency with the ability to manage multiple large-scale, cross-functional initiatives simultaneously.</li></ul></div><div><ul><li>
Curiosity about AI tools and emerging martech; willingness to experiment and integrate new capabilities into workflows.</li></ul></div><div><ul><li>
Comfortable with ambiguity, fast-moving environments, and building processes from scratch.</li></ul></div></div></div>

Marketing Operations Manager

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