automobile service advisor

AMC MOTORS TRADING LLC

Job Summary:We are looking for an experienced and customer-oriented Automobile Service Advisor to join our team. The ideal candidate will act as the communication link between customers and the workshop team, ensuring timely, accurate, and high-quality service delivery.Key Responsibilities:<ul><li>Greet customers, understand their service requirements, and create job cards accurately. Strong Communication skills in Hindi Language.</li><li>Inspect vehicles with customers and explain required repairs, service packages, and maintenance recommendations. UAE driving license will be an additional benefit.</li><li>Coordinate with technicians to ensure timely diagnosis and completion of service jobs.</li><li>Communicate service progress, repair updates, and cost estimates to customers.</li><li>Upsell value-added services, maintenance packages, and accessories.</li><li>Ensure proper documentation of service history, customer complaints, and repair records.</li><li>Conduct post-service follow-ups to ensure customer satisfaction.</li><li>Maintain knowledge of automotive systems, warranty policies, and service procedures.</li><li>Handle customer complaints professionally and ensure quick resolutions.</li><li>Ensure adherence to workshop safety and quality standards.</li></ul>Requirements:<ul><li>3&ndash;6 years of experience as a Service Advisor in the automotive industry.</li><li>Strong technical knowledge of vehicles, diagnostics, and service operations.</li><li>Excellent communication, customer service, and problem-solving skills.</li><li>Ability to handle pressure and manage multiple tasks.</li><li>Proficiency in preparing, opening and closing job cards, estimates, and service reports.</li><li>Good computer skills (MS Office, service management systems).</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Automotive Service Advisor

ONEROAD Auto Service Center

Job Title: Customer Service Executive - AutomobileWork location: Dubai (Near Onpassive Metro Station)Qualifications: <ul><li>Proven experience as Telesales Executive in automobile industry</li><li>Excellent communication and interpersonal skills.</li><li>Positive attitude and strong problem-solving abilities.</li><li>The patience and ability to engage customers in conversation.</li><li>Proficiency in computer skills</li><li>Preferably with valid UAE Driving License</li><li>Preferably Arabic Speaker</li><li>Can join immediately</li></ul>Job Responsibilities:<ul><li>Call potential clients to inform them about available vehicles and services.</li><li>Research potential leads from business directories, web searches, or digital resources.</li><li>Maintain a positive relationship with the client and resolve any complaints or issues independently.</li><li>Understand customer needs and offer solutions and support</li><li>Have a thorough awareness of the automotive inventory and marketing.</li><li>Enter and update customer information into the database.</li><li>Ask inquiries to gain an understanding of customer needs and close transactions.</li><li>Direct prospects to the field sales team as needed.</li><li>Organize and attend events to meet new and existing clients</li><li>Collect and record client information, payment methods, purchases, and responses to services.</li><li>Meet sales targets and contribute to the overall success of the dealership.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Customer Service Executive - Automobile

Asbury Automotive Group

About Asbury
 Courtesy is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
 
Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor- Mercedes Benz of Tampa, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Service Advisor who will help us redefine the car-buying experience.
 The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.
 <ul>
<li>Greet customers in a timely, friendly manner and obtain pertinent vehicle information</li>
<li>Actively promote and build rapport with the customer</li>
<li>Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications</li>
<li>Generate and provide customer with a complete and accurate estimate of repair</li>
<li>Establish and communicate completion time of repair with customer and technician</li>
<li>Answer incoming service calls</li>
<li>Maintain and schedule service appointments</li>
<li>Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)</li>
<li>Strictly follow the manufacturer’s warranty guidelines and procedures</li>
<li>Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores</li>
<li>Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property</li>
<li>Must be able to manage in a fast paced work environment with limited supervision</li>
<li>Must have great customer service, phone and computer skills</li>
<li>Previous automotive Service Advisor experience heavily preferred</li>
<li>Must be a minimum of eighteen years of age</li>
<li>Must have a valid driver's license</li>
<li>Must be able to pass pre-employment screening (background & drug test)</li>
</ul>
Company Benefits:Pay and Recognition: 
<ul>
<li>Paid holidays & paid time off</li>
<li>Paid training</li>
<li>Stock Awards(select management and front-line team member’s eligible</li>
</ul>
Insurance / Retirement: 
<ul>
<li>Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans</li>
<li>Up to 12 weeks paid pregnancy leave (disability leave)</li>
<li>Paid Parental Leave</li>
<li>Health savings</li>
<li>Flex spending accounts (tax free)</li>
<li>Short-term and Long-term disability plans</li>
<li>Life Insurance (Whole Life and Term)</li>
<li>401k with company match</li>
</ul>
Learning, Tuition Assistance and Career Development: 
<ul>
<li>Digital career path tool to assist with career development</li>
<li>Continuous training through Asbury's Internal Learning Management System</li>
</ul>
Professional growth and development opportunities Additional advantages:
 <ul>
<li>Student loan relief resources</li>
<li>Employee assistance program</li>
<li>Employee discounts on parts and service repairs</li>
<li>Scholarship awards</li>
<li>Opportunities to join our community service initiatives, which includes paid volunteer hours</li>
<li>Aggressive Employee referral program with bonus opportunities</li>
</ul>
INDADVISOR
 
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

Service Advisor - Mercedes Benz of Tampa

DARCARS Automotive Group

<div>DARCARS Nissan of College Park is now seeking Automotive Service Advisor / Writer
As the Automotive Service Advisor / Writer you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer&rsquo;s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.
In this role you'll:<ul><li>
Greet customers in a timely, friendly manner and obtain pertinent vehicle information</li><li>
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers&rsquo; specifications</li><li>
Generate and provide customers with a complete and accurate estimate of repair orders</li><li>
Establish and communicate completion time of repair with customer and technician</li><li>
Answer incoming service calls</li><li>
Maintain and schedule service appointments</li><li>
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI</li><li>
Follow the manufacturer&rsquo;s warranty guidelines and procedures</li><li>
Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)</li><li>
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property</li><li>
Must be able to manage in a fast paced work environment with limited supervision</li><li>
Must have great customer service, phone and computer skills</li><li>
Previous automotive Service Advisor experience highly preferred</li><li>
Must be a minimum of eighteen years of age</li><li>
Must have a valid driver's license</li><li>
Must be able to pass pre-employment screening (background)</li></ul>
Benefits<ul><li>
Competitive pay and opportunities for bonus</li><li>
Comprehensive Benefits Plan including 401k</li><li>
PTO and Paid Holidays</li><li>
Employee discounts on vehicle purchases, parts and service repairs</li><li>
Opportunities to join our community service initiatives</li></ul> 
This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer &amp; drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer &amp; motor vehicle records, verification of SSN). Employment is on an at-will basis &amp; subject to termination if dealership rules &amp; regulations are violated.
#indeedservice 
#indeedmedium
5StnemnRdY</div>

Automotive Service Advisor / Writer

<div>DARCARS Lexus of Englewood is now seeking Automotive Service Advisor / Writer
As the Automotive Service Advisor / Writer you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer&rsquo;s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.
In this role you'll:<ul><li>
Greet customers in a timely, friendly manner and obtain pertinent vehicle information</li><li>
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers&rsquo; specifications</li><li>
Generate and provide customers with a complete and accurate estimate of repair orders</li><li>
Establish and communicate completion time of repair with customer and technician</li><li>
Answer incoming service calls</li><li>
Maintain and schedule service appointments</li><li>
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI</li><li>
Follow the manufacturer&rsquo;s warranty guidelines and procedures</li><li>
Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)</li><li>
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property</li><li>
Must be able to manage in a fast paced work environment with limited supervision</li><li>
Must have great customer service, phone and computer skills</li><li>
Previous automotive Service Advisor experience highly preferred</li><li>
Must be a minimum of eighteen years of age</li><li>
Must have a valid driver's license</li><li>
Must be able to pass pre-employment screening (background)</li></ul>
Benefits<ul><li>
Competitive pay and opportunities for bonus</li><li>
Comprehensive Benefits Plan including 401k</li><li>
PTO and Paid Holidays</li><li>
Employee discounts on vehicle purchases, parts and service repairs</li><li>
Opportunities to join our community service initiatives</li></ul>
This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer &amp; drug-free workplace. Employment is on an at-will basis &amp; subject to termination if dealership rules &amp; regulations are violated.
#indeedservice 
#indeedmedium
RD0VGdGXkt</div>

Para Specialty Coffee

Job SummaryWe are seeking a customer-focused Automotive/Marine Service Advisor to act as the primary point of contact between customers and the workshop. The ideal candidate will be responsible for understanding customer concerns, coordinating with technicians, preparing service estimates, and ensuring high levels of customer satisfaction throughout the service process.Key Responsibilities<ul><li>Greet customers and understand boats service or repair requirements</li><li>Create and manage job cards with accurate customer complaints and boat details</li><li>Provide clear explanations of recommended services and repairs</li><li>Prepare service estimates and obtain customer approvals</li><li>Coordinate with technicians to ensure timely and accurate repairs</li><li>Update customers on service progress and delays</li><li>Handle customer complaints professionally and escalate when necessary</li><li>Ensure warranty policies and procedures are followed correctly</li><li>Prepare invoices and ensure proper documentation upon job completion</li><li>Maintain service history and records in the system</li></ul>Requirements &amp; Qualifications<ul><li>Diploma or Bachelor&rsquo;s degree in Automotive / Mechanical Engineering (preferred)</li><li>Minimum 2&ndash;5 years experience as a Service Advisor in an automotive/marine service center</li><li>Strong knowledge of automotive/marine repair and maintenance processes</li><li>Excellent communication and customer service skills</li><li>Ability to explain technical issues in a simple manner</li><li>Experience with workshop management systems or ERP software</li><li>Strong organizational and multitasking abilities</li><li>Valid UAE driving license is an advantage</li><li>Arabic speaking is an advantage</li></ul>Skills &amp; Competencies<ul><li>Customer service excellence</li><li>Problem-solving and decision-making</li><li>Time management</li><li>Team coordination</li><li>Attention to detail</li><li>Ability to work under pressure</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Automotive /Marine Service Advisor

Gargash Motors & General Trading

<div>
 
 
 JOB OVERVIEW
 
 
 
 The Service Advisor is the primary liaison between customers and the workshop team. Responsible for providing a premium customer experience, the Service Advisor ensures that all vehicle service and repair requirements are clearly communicated, properly documented, and executed to the highest standards. This job involves managing service bookings, advising customers on maintenance and repair needs, preparing cost estimates, and keeping customers informed throughout the service process.
 
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 <ul>
 <li>
 Greet customers in a professional, courteous, and welcoming manner, creating a positive first impression.
 </li>
 <li>
 Listen to and accurately record customer concerns, symptoms, and service requests.
 </li>
 <li>
 Provide advice on routine maintenance, warranty coverage, and recommended services to ensure vehicle reliability and performance.
 </li>
 <li>
 Schedule service appointments and coordinate workshop capacity based on technician availability and job priority.
 </li>
 <li>
 Create detailed and accurate job cards using the Dealer Management System (DMS), ensuring clear communication of customer requirements to workshop personnel.
 </li>
 <li>
 Monitor job progress and proactively update customers on vehicle status, expected completion times, and any unforeseen delays.
 </li>
 <li>
 Prepare and present service estimates, explaining work needed and associated costs in a transparent manner.
 </li>
 <li>
 Obtain customer approval for repairs and additional work required, ensuring compliance with internal authorization processes.
 </li>
 <li>
 Coordinate with the parts department to ensure availability of required components.
 </li>
 <li>
 Finalize invoices and review with customers upon vehicle delivery, answering any billing questions. Ensure all completed jobs meet quality and safety standards before delivery to the customer.
 </li>
 <li>
 post-service follow-up to measure customer satisfaction and resolve any complaints or concerns.
 </li>
 <li>
 Actively participate in continuous improvement initiatives to enhance service delivery and retention rates.
 </li>
 <li>
 Ensure compliance with service processes, brand standards, warranty procedures, and regulatory guidelines.
 </li>
 <li>
 Maintain accurate customer records, service history, and feedback logs.
 </li>
 <li>
 Provide daily updates to the Aftersales Manager on bookings, customer feedback, and job status.
 </li>
 <li>
 Uphold company values throughout business practices and utilize sound judgment in decision making
 </li>
 <li>
 Any other additional duties as may be required by management based on needs of the business
 </li>
 </ul>
 
 
 
 
 
 POSITION REQUIREMENTS WORK EXPERIENCE
 
 
 <ul>
 <li>
 A minimum of 1-3 years working experience in a similar role.
 </li>
 <li>
 Experience working automotive brand is preferred.
 </li>
 </ul>
 
 
 
 
 
 EDUCATIONAL QUALIFICATION
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in Automotive Technology, Business Administration, or a related field.
 </li>
 </ul>
 
 
 
 
 
 SKILLS/BEHAVIOUR ATTRIBUTES
 
 
 <ul>
 <li>
 Solid understanding of automotive systems, maintenance requirements, and repair procedures. &bull; Proficiency in Dealer Management Systems (DMS) and workshop planning tools.
 </li>
 <li>
 Ability to read and interpret technical documents, estimates, and repair orders.
 </li>
 <li>
 Knowledge of warranty policies and claims processes is an advantage.
 </li>
 <li>
 Strong customer service orientation with excellent interpersonal skills.
 </li>
 <li>
 High attention to detail and accuracy in documentation.
 </li>
 <li>
 Clear verbal and written communication, with the ability to explain technical information to nontechnical customers.
 </li>
 <li>
 Professional appearance and demeanour.
 </li>
 <li>
 Proactive, solution-focused, and able to work under pressure in a fast-paced environment
 </li>
 </ul>
</div>

Service Advisor - Omani National

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Service Advisor - Mercedes Benz of Tampa

Automotive Service Advisor / Writer

Automotive Service Advisor / Writer

Automotive /Marine Service Advisor

Service Advisor - Omani National