automobile service advisor

الرميح للسيارات

Location: Saudi Arabia Employment Type: Full-Time Industry: Automotive / After-Sales ServicesJob SummaryWe are seeking a professional and customer-oriented Automotive Service Advisor to join our after-sales service team. The Service Advisor will act as the primary point of contact between customers and the service department, ensuring a smooth service experience while maintaining high standards of customer satisfaction, operational efficiency, and service quality.The ideal candidate should possess strong technical knowledge of automotive maintenance, excellent communication skills, and the ability to coordinate effectively with technicians and customers.Key Responsibilities<ul><li>Greet customers and professionally handle vehicle service requests.</li><li>Conduct initial vehicle inspection and accurately record customer concerns and service requirements.</li><li>Prepare repair orders and service estimates according to company policies.</li><li>Explain recommended repairs, maintenance schedules, and service procedures to customers clearly.</li><li>Coordinate with workshop technicians to ensure accurate diagnosis and timely completion of work.</li><li>Monitor the progress of service orders and keep customers informed about repair status.</li><li>Ensure all documentation and service records are properly completed and maintained.</li><li>Promote additional services, maintenance packages, and genuine spare parts when appropriate.</li><li>Deliver completed vehicles to customers and explain the work performed.</li><li>Handle customer complaints professionally and escalate issues when necessary.</li><li>Ensure compliance with company policies, safety standards, and quality control procedures.</li></ul>Qualifications<ul><li>Diploma or Bachelor's degree in Automotive Engineering, Mechanical Engineering, or a related field is preferred.</li><li>Professional certifications in automotive service management are an advantage.</li></ul>Experience Requirements<ul><li>Minimum 2&ndash;5 years of experience as a Service Advisor or Automotive Service Consultant.</li><li>Experience working in automotive dealerships or authorized service centers is highly preferred.</li><li>Familiarity with automotive service systems and workshop operations.</li></ul>Required Skills<ul><li>Strong knowledge of automotive maintenance and repair processes.</li><li>Excellent customer service and communication skills.</li><li>Ability to prepare repair orders, cost estimates, and service documentation.</li><li>Good organizational and multitasking abilities.</li><li>Ability to work under pressure and meet service deadlines.</li><li>Basic computer skills and experience using ERP or workshop management systems.</li><li>Strong problem-solving and conflict resolution skills.</li></ul>Key Performance Indicators (KPIs)<ul><li>Customer Satisfaction Score (CSI)</li><li>Service revenue per customer</li><li>Workshop productivity and efficiency</li><li>Repair order accuracy</li><li>Customer retention rate</li><li>Service upselling performance</li></ul>Job Type: Full-timePay: ﷼3,500.00 per monthWork Location: In person

Automotive Service Advisor

Lee Equipment

<div>Who We Are
Bobcat &ndash; Lee Equipment is a locally owned and operated Bobcat dealership group proudly serving the Pacific Northwest. With six locations across Washington and one in Idaho, we&rsquo;ve built our reputation on dependable equipment, expert service, and a team-oriented culture that values every employee. For decades, our focus has been on supporting the communities we serve by providing innovative solutions for construction, agriculture, landscaping, and industrial operations.
As an authorized Bobcat dealer, we offer industry-leading equipment, parts, service, and rental solutions backed by a skilled team dedicated to keeping our customers moving. As we continue to grow, we&rsquo;re looking for motivated professionals who want to be part of a strong, people-first organization with long-term stability and opportunity.
We are currently looking for talented Parts/Service Advisor who align with our core values:<ul><li>
Safety First- Know it. Own it. Share it.</li><li>
Family Orientated &ndash; Demonstrate family values and embrace diversity</li><li>
Trusted - Understand the value of reputation and relationship</li><li>
Customer Focused - Keep our internal and external Customer at the center of all we do</li><li>
Humbly Confident - Exhibit modest and humility alongside confidence</li><li>
Accountable - Accept challenge and make it happen</li><li>
Always On &ndash; Support our customers&rsquo; 24/7/365 needs</li></ul>
Position Summary
The Parts/Service Advisor is responsible for providing exceptional customer service to internal and external customers by sourcing, quoting, and supplying OEM and aftermarket parts for Bobcat and related construction equipment. This position plays a key role in ensuring technicians, service coordinators, and customers receive the correct parts quickly and accurately to maximize equipment uptime and support dealership profitability.
The Parts/Service Advisor directly impacts technician productivity, customer satisfaction, and the profitability of the dealership's parts and service operations. Their speed, knowledge, and accuracy keep the business running efficiently.
Key Responsibilities:<ul><li>Assist walk-in customers, phone callers, and online inquiries with parts lookup, quotes, and orders.</li><li>Identify correct parts using EPC systems, schematics, serial numbers, and equipment history.</li><li>Promote and upsell OEM fluids, filters, ground-engaging tools, accessories, and specials.</li><li>Follow dealership pricing structures and maintain margin integrity.</li><li>Handle returns, exchanges, and warranty parts in accordance with policy.</li><li>Support technicians with prompt availability of shop and field service parts.</li><li>Stage parts for upcoming repairs and communicate backorder/substitute options.</li><li>Coordinate closely with Service Coordinators on scheduled repairs and PMs.</li><li>Receive, bin, and organize incoming shipments.</li><li>Support inventory accuracy, cycle counts, and discrepancy reporting.</li><li>Maintain clean, organized counter, warehouse, and staging areas.</li><li>Generate invoices, quotes, purchase orders, and special orders via ERP.</li><li>Maintain accurate records and customer notes.</li><li>Process core returns, warranty claims, and vendor credits.</li><li>Stay updated on Bobcat parts bulletins, supersessions, and new releases.</li></ul>
Skills &amp; Qualifications:<ul><li>Experience in heavy equipment, construction, automotive, or powersports parts environments preferred.</li><li>Strong ability to read schematics, EPCs, and serial-number-based lookups.</li><li>Excellent customer service and communication skills.</li><li>Ability to lift 50&ndash;75 lbs and operate a forklift (training available).</li><li>Strong computer skills with dealership ERP systems (CDK, HBS, TBS, etc.).</li><li>Detail-oriented, highly organized, accuracy-driven.</li><li>Valid driver&rsquo;s license.</li></ul>
Work Environment:<ul><li>Primarily at the parts counter and warehouse.</li><li>Daily interaction with customers, technicians, and service staff.</li><li>Occasional travel to other branches or training.</li><li>Some exposure to outdoor weather when loading/unloading parts.</li></ul></div>

Parts/Service Advisor

OWS AUTOMOTIVE

Key ResponsibilitiesCustomer Service &amp; Communication:<ul><li>Greet customers in a professional and friendly manner upon arrival</li><li>Listen attentively to customer concerns regarding vehicle performance and service needs</li><li>Conduct initial vehicle inspections and test drives to accurately diagnose issues</li><li>Explain technical repairs and maintenance recommendations in clear, understandable terms</li><li>Keep customers informed about service progress and any additional repairs discovered</li><li>Handle customer complaints professionally and resolve issues promptly</li><li>Follow up with customers after service completion to ensure satisfaction</li></ul>Service Operations:<ul><li>Schedule service appointments and manage daily workflow efficiently</li><li>Create detailed and accurate repair orders with clear instructions for technicians</li><li>Provide comprehensive cost estimates for parts and labor</li><li>Verify warranty coverage and service contract eligibility</li><li>Recommend additional services based on vehicle inspection and service history</li><li>Coordinate parts ordering and ensure availability for scheduled jobs</li><li>Process payments, prepare invoices, and maintain accurate customer records</li><li>Monitor service timelines and ensure promised delivery times are met</li></ul>Essential Skills &amp; CompetenciesTechnical Skills:<ul><li>Knowledge of automotive service terminology and procedures</li><li>Ability to read and interpret service histories and technical manuals</li><li>Familiarity with diagnostic processes and common vehicle issues</li><li>Understanding of diesel engines, brake systems, tire service, and general auto repair</li></ul>Required Qualifications<ul><li>Education: High School Diploma or equivalent (required); Vocational certificate in automotive or BE or B tech</li><li>Experience: Minimum 2-3 years in an automotive service advisor role or similar position UAE</li><li>Technical Knowledge: Strong understanding of vehicle systems, automotive repair procedures, and maintenance requirements</li><li>Computer Skills: Proficient in MS Office (Word, Excel, Outlook) and automotive service management software</li><li>Valid UAE Driver's License: Must be able to test drive vehicles</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Would you like to join in the next 15 days?</li></ul>Experience:<ul><li>Vehicle Service Advisor UAE: 3 years (Preferred)</li></ul>Work Location: In person

Vehicle Service Advisor

jumami

Job Vacancy &ndash; Car Receiver / Service AdvisorWe are seeking a professional and customer-focused Car Receiver / Service Advisor to join our automotive service team.Key Responsibilities:<ul><li>Welcome customers and ensure a smooth, professional vehicle drop-off experience</li><li>Perform initial vehicle inspection and accurately document condition</li><li>Register customer and vehicle details in the system (ERP)</li><li>Coordinate with workshop technicians on service requirements and timelines</li><li>Monitor job progress and proactively update customers</li><li>Ensure high levels of customer satisfaction and service quality</li></ul>Requirements:<ul><li>Minimum 2 years of experience in an automotive service center</li><li>Basic knowledge of automotive mechanics and electrical systems</li><li>Strong communication skills in English</li><li>Experience with ERP / workshop management systems</li><li>Professional appearance with a strong customer-service mindset</li></ul>What We Offer:<ul><li>Competitive salary (based on experience)</li><li>Monthly performance incentives</li><li>Professional work environment</li><li>Career growth opportunities</li></ul>Job Type: PermanentPay: BD150.000 - BD200.000 per monthWork Location: In person

Job Vacancy – Car Receiver / Service Advisor

Bahrain Jobs

Full-time Service Advisors spend the majority of their time in an office setting, although they frequently visit the repair shop. Duties and responsibilities may include the following:<ul><li>Greeting customers and directing them to an available technician</li><li>Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs</li><li>Answering customer questions about service outcomes and consulting with technicians when necessary</li><li>Informing customers about potential cost savings and warranty protections</li><li>Assisting customer with deciding to fix their car through the dealership&rsquo;s shop or trading the vehicle in</li><li>Overseeing and managing the service center&rsquo;s scheduling and workflow</li><li>Informing customers of changes in service or when their vehicle is ready to be picked up</li></ul><ul><li>Customer service skills: Service Advisors deal with suppliers, provide estimates and schedule appointments, so being courteous and friendly is essential. They also need to be able to handle customer complaints diplomatically and politely.</li></ul><ul><li>Communication skills: As a liaison between the customer and technician, a Service Advisor needs to be able to clearly explain the technician&rsquo;s repair recommendations to customers while communicating customer needs to technicians.</li></ul><ul><li>Comprehension skills: Service Advisors should be able to comprehend customers questions and concerns as well as what is being said when technicians give complex service recommendations.</li></ul><ul><li>Engineering and mechanical expertise: Having extensive knowledge in these areas is essential when looking over complex technical documents, ordering online and speaking with technicians.</li></ul><ul><li>Troubleshooting skills: Service Advisors need to be able to think on their feet and quickly resolve issues when customers change their minds about service work, repairs are running behind schedule or parts arrive late.</li></ul><ul><li>Math and writing skills: Service Advisors prepare and calculate estimates so having good math and writing skills are an essential part of the job.</li></ul>Job Type: Full-timePay: BD500.000 - BD700.000 per month

Service Advisor - Automotive industry

Crypto Auto

Automotive Service Advisor - Essential Duties<ul><li>Advises customers about necessary service for routine maintenance.</li><li>Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.</li><li>Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.</li><li>Prepares a repair order showing time, cost and labor estimates for service.</li><li>Writes a brief description of the customer&rsquo;s concern on the repair order to help the technician locate the problem.</li><li>Explains the work performed and the repair order charges to the customer.</li><li>Handles customer complaints.</li><li>Schedules service appointments.</li><li>Obtains customer and vehicle data prior to arrival when possible.</li><li>Greets customers in a timely, friendly manner and obtains vehicle information.</li><li>Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.</li><li>Refers to service history, inspects vehicle, and recommends additional needed service.</li><li>Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.</li><li>Provides a complete and accurate written cost estimate for labor and parts.</li><li>Establishes &ldquo;promised time.&rdquo; Checks with dispatcher, if necessary.</li><li>Obtains customer's signature on repair order; provides customer with a copy.</li><li>Establishes customer's method of payment. Obtains credit approval, if necessary.</li><li>Notifies dispatcher of incoming work.</li><li>Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.</li><li>Implements and maintains a service marketing program.</li><li>Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.</li><li>Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.</li><li>Keeps service department forms, menus and pricing guides up to date.</li><li>Implements a quality control process to eliminate comebacks.</li><li>Maintains high customer satisfaction standards.</li><li>Handles telephone inquiries regarding appointments and work in process.</li><li>Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.</li><li>Maintains a professional appearance.</li><li>Keeps work area clean.</li><li>Other tasks as assigned</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul>

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