automobile service advisor

Paul Bailey's Chrysler/Dodge/Jeep/Ram

<p>Paul Bailey's Chrysler/Dodge/Jeep/Ram located in North Kingstown, RI since 1928 is looking for a Dispatcher/Service Advisor. Applicant should have previous experience using CDK software, WiAdvisor software knowledge is a plus, having worked a minimum of 2 years as a Service Advisor is a must. Applicant should &quot;like&quot; people, have the ability to take phone calls to schedule Service appointments as needed, also have the capability to work in a busy environment. All inquiries should be directed to Dave &quot;Woody&quot; Woodward, Service Manager.</p><p>Pay: From $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Automotive Dispatcher/Service Advisor

Kaiman Auto

<p><b>Automotive Service Advisor &ndash; Kaiman Auto (Dubai)</b></p><p>Kaiman Auto is looking for an experienced <b>Service Advisor</b> to join our team. The ideal candidate will be the <b>main link between customers and technicians</b>, ensuring smooth communication, efficient workflow, and high-quality service delivery. This role demands a strong focus on <b>handling new enquiries, converting them into confirmed jobs, and maintaining long-term customer trust</b>.</p><p><b>Key Responsibilities</b></p><ul><li>Act as the <b>first point of contact</b> for customers, managing enquiries and ensuring high conversion into bookings.</li><li>Provide accurate service estimates, clear repair explanations, and timely updates.</li><li>Oversee <b>job cards, technician assignments, and workflow management</b>.</li><li>Conduct quality checks before vehicle delivery to ensure top service standards.</li><li>Identify and recommend <b>necessary maintenance or repair work</b> to ensure safety, reliability, and optimal vehicle performance.</li><li>Track and report key performance metrics, including conversion, productivity, and turnaround time.</li></ul><p><b>Requirements</b></p><ul><li>Minimum <b>4 years of experience</b> as a Service Advisor in a <b>reputable workshop or dealership</b> specializing in <b>European high-end vehicles</b> (e.g., Mercedes, BMW, Audi, Porsche, Land Rover).</li><li>Solid <b>technical understanding</b> of automotive systems and repair processes.</li><li>Proven track record in <b>converting enquiries into confirmed jobs</b> and achieving KPIs.</li><li>Strong interpersonal and <b>customer service skills</b> with a professional demeanor.</li><li>Valid UAE driving license.</li><li>Fluent in English (Arabic is a plus).</li></ul><p><b>Compensation &amp; Benefits</b></p><p>Salary: <b>Up to AED 8,000</b> (depending on experience)<br/><b>Incentive &amp; Commission Program</b> based on performance and achievement of KPIs<br/>Opportunities for career growth in a professional workshop environment</p><p><b>Location:</b> Dubai, UAE<br/><b>Industry:</b> Automotive &ndash; European High-End Car Repairs</p><p>Job Type: Full-time</p><p>Pay: AED5,000.00 - AED8,000.00 per month</p><p>Application Question(s):</p><ul><li>What is your expected salary?</li></ul><p>Experience:</p><ul><li>Service advisor: 4 years (Required)</li></ul><p>Language:</p><ul><li>Arabic (Preferred)</li><li>English (Preferred)</li></ul><p>License/Certification:</p><ul><li>UAE Driver's license (Preferred)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Automotive Service Advisor

Garavel Subaru

<div><p><b>Subaru</b> leads the industry with 11 consecutive years to sales increases. The location <b>Garavel Subaru</b> specifically is CT&rsquo;s FASTEST growing Subaru dealer. At Garavel, we want to enhance the car ownership experience - whether that means repairing a car, providing parts for it, or selling one. <b>We hire for </b><b><i>attitude</i></b><b>, and we train for </b><b><i>skills</i></b><b>.</b></p>
<p>
We are<b> ranked # 1</b> in customer service as measured by Subaru of New England.</p>
<p>
We rely on teamwork because no one person in our organization can work without the help of others.</p>
<p><b>
At Garavel, our employees receive:</b></p>
<ul>
<li>Generous pay program with salary and bonuses</li>
<li>Positive Management Support</li>
<li>Medical and Dental Plans</li>
<li>Paid Vacation</li>
<li>Paid Holidays</li>
<li>Paid Sick Time</li>
<li>Uniforms</li>
<li>401k Plan with Company Match</li>
</ul>
<p><b>Job Summary:</b> As an Assistant Service Advisor, your role is to assist and support the Service Advisors with day to day tasks of our Service Department. Make the most of your time to increase repair order performance and improve customer handling processes. Step in to perform Service Advisor duties when one is unavailable.</p>
<p><b>
Essential Responsibilities:</b></p>
<ul>
<li>Greet customers promptly.</li>
<li>Direct customers to the proper Service Advisor.</li>
<li>Coordinate loan car paperwork</li>
<li>Review the pre-written repair orders</li>
<li>Perform customer service follow-up calls</li>
<li>Notify the Service Manager immediately of any unsatisfied customers, so that the matter can be addressed immediately.</li>
<li>Fill in for the Service Advisor&rsquo;s when they are not on the job (lunches, illness, vacations, etc.).</li>
<li>Any additional duties assigned by management.</li>
<li>Lot porter duties when one is unavailable, including parking cars and retrieving cars for customers.</li>
<li>Service Advisors duties when one is unavailable, including administrative duties, printing the next day&rsquo;s pre-writes, attaching warranty inquiries, calling extended contract companies&rsquo; approvals, writing internal repair orders, processing PDI&rsquo;s, etc</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Experience working at an auto dealership or auto repair is preferred.</li>
<li>Strong customer service skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to explain complex automotive repairs to customers in a manner that makes sense.</li>
<li>Good time management skills and multitasking ability.</li>
<li>Ability to work well with Service Technicians.</li>
<li>Maintains a professional appearance and Garavel uniform worn</li>
<li>Valid driver&rsquo;s license.</li>
<li>Clean driving history.</li>
<li>Regular Attendance</li>
</ul>
<p><b>Physical Demands:</b></p>
<ul>
<li>Ability to continuously stand or walk.</li>
<li>Ability to bend, squat, climb stairs and lift occasionally</li>
<li>Ability to lift up to 60 pounds</li>
</ul>
<p>Garavel Subaru is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V</p></div>

Assistant Service Advisor

Larson Automotive Group

<div>Description:<p></p><p><b><br>
Join Our Team as an Automotive Parts Advisor!</b></p><p>
Larson Chrysler, Jeep, Dodge, Ram is seeking a detail-oriented and customer-focused Automotive Parts Advisor to join our team. This role is ideal for someone with a passion for the automotive industry and strong problem-solving skills. As a Parts Advisor, you will assist customers in finding the right parts and accessories for their vehicles while ensuring efficient inventory management and top-tier service.</p><p><b><br>
The Ideal Candidate</b></p><ul><li>
Passionate about the automotive industry with a strong interest in vehicle parts and accessories.</li><li>
Customer-focused, with excellent communication and interpersonal skills.</li><li>
Detail-oriented and highly organized, ensuring accuracy in inventory management and orders.</li><li>
A proactive problem-solver who can troubleshoot customer needs effectively.</li><li>
Experienced in automotive parts or retail sales (preferred but not required).</li><li>
Tech-savvy and comfortable using inventory management software and digital tools.</li><li>
A team player who thrives in a collaborative and fast-paced environment.</li></ul><p><b>
Key Responsibilities</b></p><ul><li><b>
Customer Assistance:</b> Provide expert guidance to customers in selecting the appropriate parts and accessories, both in person and over the phone.</li><li><b>
Inventory Management:</b> Maintain accurate stock levels, ensuring timely ordering and availability of parts.</li><li><b>
Order Processing:</b> Source and procure high-quality parts while verifying compatibility with customer needs.</li><li><b>
Product Knowledge:</b> Stay informed on the latest automotive parts, accessories, and industry trends.</li><li><b>
Collaboration:</b> Work closely with the Parts Manager and service team to enhance operational efficiency.</li><li><b>
Customer Satisfaction:</b> Deliver professional, knowledgeable service to build lasting customer relationships.</li></ul><p><b>
Why Join Us?</b></p><ul><li><b>
Team-Oriented Environment:</b> Be part of a supportive and professional workplace that values collaboration.</li><li><b>
Career Growth Opportunities:</b> Gain valuable experience and advance within a well-established dealership.</li><li><b>
Competitive Compensation &amp; Benefits:</b> Enjoy a competitive hourly wage, comprehensive benefits, and continuous learning opportunities.</li><li><b>
Salary</b>: $46,000 - $77,000 annually</li></ul><p><b>
The Perks and Benefits</b></p><ul><li><b>
Medical Insurance</b> with a $0-cost employee plan option (after 60 days)</li><li><b>
Vision &amp; Dental Insurance</b> available</li><li><b>
Company-Paid Life &amp; AD&amp;D Insurance</b> ($10,000 life / $40,000 AD&amp;D)</li><li>
Supplemental Life, LTD, Accident, Hospital Indemnity &amp; Pet Insurance</li><li><b>
Employee Assistance Program (EAP)</b> with confidential support</li><li><b>
KOFE Financial Wellness Program</b></li><li><b>
401(k) with Company Match</b> (eligible after 60 days)</li><li><b>
Paid Time Off (PTO):</b> Begins accruing day one; usable after 90 days</li><li><b>
Six Paid Holidays</b> per year (hourly employees)</li><li><b>
Employee Vehicle Purchase Program</b> with exclusive pricing across brands</li></ul><p><b>
At Larson, we believe everyone deserves to feel respected, valued, and included.</b><br>
We&rsquo;re committed to creating a workplace where every team member has the opportunity to grow and thrive. Our decisions are made with fairness and integrity, and we proudly provide equal employment opportunities to all qualified candidates and employees. We take responsibility for fostering an environment where everyone feels welcome and supported&mdash;because that&rsquo;s what family means to us.
</p><p>If you are passionate about the automotive industry and committed to providing outstanding customer service, apply today to become a valued member of the Larson Chrysler, Jeep, Dodge, Ram team!</p>
Requirements:<br>
<p></p><ul><li>
High school diploma or equivalent.</li><li>
Previous experience in a parts department or related field preferred.</li><li>
Knowledge of automotive parts and accessories.</li><li>
Strong communication and customer service skills.</li><li>
Good organizational and time management skills.</li><li>
Ability to work in a fast-paced environment.</li><li>
Proficient in computer systems and software.</li></ul><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p></div>

Automotive Parts Advisor - Dodge

Goodyear

<div><h1 class="jobSectionHeader"><b>Job Description</b></h1>
<p><b>Let's Connect APPLY TODAY To Schedule Your On Site Interview!</b><br>
<b>Text &quot;Goodyear&quot; to 66866 to connect with a recruiter!</b></p><br>
<p></p>
<p>
Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader!</p><br>
<p></p>
<p><b>
General Description:</b></p>
<p>
As an Automotive Tire &amp; Service Advisor, you will gain hands-on experience in one of Goodyear's Auto Service centers by making meaningful connections with guests, while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team environment. The Automotive Tire &amp; Service Advisor is responsible for providing an outstanding service experience by making meaningful connections with new and returning guests. We encourage you to allow us to invest in your success as you invest in ours; apply today!</p>
<p><b>
Responsibilities will include, but will not be limited to:</b></p>
<ul>
<li>Drive sales and profitability for the store location by selling tires and recommended automotive services by communicating benefits and product features appropriately</li>
<li>Build guest relationships and ensure guest satisfaction through understanding their needs</li>
<li>Communicate all advertising and promotion of products and services</li>
<li>Take responsibility for guest interactions from the initial experience through completed service including checking in, scheduling appointment, accurately estimating time requirements, and checking out</li>
<li>Contribute to promotional merchandising and special events</li>
<li>Effectively communicate all warranties, promotions, and advertisements to guests</li>
<li>Utilize tools provided to make recommendations to guests based on manufacturing guidelines</li>
<li>Assist Service Manager in communicating information about guest vehicles, as needed</li>
<li>Maintain a clean and safe work and guest area</li>
<li>Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.</li>
</ul>
<p><b>Basic Qualifications:</b></p>
<ul>
<li>Previous Automotive Guest Service experience</li>
<li>Valid driver's license</li>
<li>Must be at least 18 years of age</li>
<li>No relocation is being offered for this position</li>
<li>Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future</li>
</ul>
<p><b>Preferred Qualifications:</b></p>
<ul>
<li>High School Diploma or GED</li>
<li>Previous tire sales experience</li>
<li>Previous automotive service sales experience</li>
</ul>
<p><b>Position Criteria:</b></p>
<ul>
<li>Strong work ethic; independently motivated to produce results with limited influence from others</li>
<li>Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork</li>
<li>Ability to review, analyze, and interpret information, identify problems, and make decisions</li>
<li>Ability to read, understand, and follow procedures and guidelines</li>
<li>Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays</li>
<li>Commitment to following established safety policies and procedures</li>
</ul>
<p><b>Application Process</b></p>
<ul>
<li>Within 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device.</li>
<li>If you pass, you'll receive an invitation to schedule a phone or in-person interview.</li>
<li>Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.</li>
</ul>
<p>#veteran #army #marine #navy #airforce #coastguard #nationalguard #womensupportingwomen #femcanicgarage #nowhiring #applytoday #instajob #womeninautomotive #community #autorepair #mechaniclife #carmaintenance #autojobs #automotivecareers #womentrades #diversityintech #skilledtrades #futureofwork</p></div>

Automotive Tire and Service Advisor - Richmond, VA

United Federal Credit Union

<div><p><b>General Summary</b> (What is done and why)</p>
<p>The Member Service Advisor (MSA) reinforces and builds member relationships through efficient response to members' service requests and solicitation of new loan and deposit product purchases. This position is responsible for consistently exceeding member expectations and meeting sales goals by matching the full range of Credit Union products and services with an informed understanding of members' needs and making appropriate lending recommendations based on established guidelines.</p><p><b><br>
</b></p><p><b>Essential Functions, in Priority Order </b>(Majority of duties, but not meant to be all inclusive or prevent other duties from being assigned as necessary)</p>
<p>1. Sell and deliver Credit Union loan, deposit, investment, business, electronic and convenience products, and services. This includes gathering information to complete loan applications, evaluating credit reports, offering solutions to members, and submitting recommendations based on established lending guidelines.</p>
<p>2. Act as the primary source of product information and service support for member and staff inquiries, timely problem resolution and account maintenance. Maintain a high knowledge of all Credit Union products and services.
</p><p>3. Provide accurate, complete, and consistent documentation in a timely manner.
</p><p>4. Participate in and contribute to training and team development to assist in adaptation to new processes and systems.
</p><p>5. Perform teller functions as needed.</p><br>
<p></p><p><b>Education </b>(Minimum education required to perform the duties of this position)</p>
<ul><li> High school diploma or equivalent.</li></ul>
<ul><li> Some college preferred.</li></ul><br>
<p></p><p><b>Experience </b>(Minimum experience required to perform the duties of this position)</p>
<p><i>In addition</i><i> to the education requirement:</i></p>
<ul><li> Minimum of two years' experience in a related sales field.</li></ul>
<ul><li> Sales or referral experience with proven results.</li></ul>
<ul><li> NMLS registration required upon hire.</li></ul><p><b><br>
</b></p><p><b>Knowledge, Skills, and Abilities</b> (Minimum technical and communication skill levels and licenses/certificates normally required to perform the duties of this position)</p>
<ul><li> Honesty and integrity</li></ul>
<ul><li> Excellent communication skills.</li></ul>
<ul><li> Good business writing skills.</li></ul>
<ul><li> Computer literacy and keyboarding skills.</li></ul>
<ul><li> Thorough knowledge of lending principles.</li></ul>
<ul><li> Analysis and resolution skills.</li></ul>
<ul><li> Self-motivated with demonstrated sales skills.</li></ul>
<ul><li> Phone sales solicitation skills.</li></ul>
<ul><li> Knowledge of Credit Union products, services, and banking regulations.</li></ul>
<ul><li> Ability to engage members in conversations to increase product penetration.</li></ul><p><br>
</p><p><i>Required Competencies</i></p>
<ul><li> Problem Solving</li></ul>
<ul><li> Drive for Results</li></ul>
<ul><li> Time Management</li></ul>
<ul><li> Dealing with Ambiguity</li></ul>
<ul><li> Demonstrates Courage</li></ul>
<ul><li> Interpersonal Savvy</li></ul>
<ul><li> Customer Focus</li></ul>
<ul><li> Integrity and Trust</li></ul>
<ul><li> Self-Development</li></ul>
<ul><li> Business Acumen</li></ul><p><i><br>
</i></p><p><i>Mental Requirements</i></p>
<ul><li> Ability to identify member and staff needs.</li></ul>
<ul><li> Ability to use good judgment and make sound decisions quickly.</li></ul>
<ul><li> Ability to work under pressure.</li></ul>
<ul><li> Proven problem-solving abilities.</li></ul>
<ul><li> Ability to concentrate in a multi-task environment.</li></ul>
<ul><li> Ability to maintain a positive attitude when resolving member/staff issues.</li></ul><p><i><br>
</i></p><p><i>Tools and Equipment Used</i></p>
<ul><li> All available general office equipment as needed.</li></ul>
<ul><li> All available computer software and hardware as needed.</li></ul>
<ul><li> Cash dispense machine.</li></ul>
<ul><li> Drive-thru equipment.</li></ul><p><b><br>
</b></p><p><b>Working Relationships/Contacts</b> (Positions with which incumbent has frequent contact)</p>
<ul><li> Daily, personal/written/phone contact with MSA staff.</li></ul>
<ul><li> Daily, personal/written/phone contact with Credit Union managers.</li></ul>
<ul><li> Daily, personal/written/phone contact with Credit Union members.</li></ul><p><b><br>
</b></p><p><b>Physical Demands</b> (Physical effort generally associated with this position)</p>
<p>Work involves standing and walking for brief periods of time, but most work is done from a seated position. There is potential for eyestrain from reading the computer screen. Must be able to talk and keyboard simultaneously. Deadlines, workloads, and pressure to achieve goals may cause increased stress levels.</p><p><br>
</p><p><b>Working Conditions </b>(Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position)</p>
<p><i>Internal</i> - Work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.</p>
<p><i>External</i> - Some travel may be required; however, information on environmental conditions is not available.</p><p><br>
</p><p>EOE/Vets/Disability</p></div>

Member Service Advisor-Fernley

Protective

<div><div>The work we do has an impact on millions of lives, and you can be a part of it.</div><div>
We help protect our customers against life&rsquo;s uncertainties. Regardless of where you work within the company, you&rsquo;ll be helping provide protection and peace of mind when our customers need it most.<br>
</div><div></div><br>
<div><div>If you're ready to be part of a dynamic team that values integrity and excellence, apply today and help us redefine the claims experience! <b>Join Our Team at Protective!</b></div><br>
<div></div>
<div>
As a <b>Mechanical Claims Adjuster</b>, you'll play a crucial role in protecting the interests of the administration company by following the guidelines of each contract Protective administrators while providing knowledge to the customers and dealers.</div><br>
<div></div>
<div><b>
Compensation:</b></div>
<div>
Starting range of pay: $22.00 - $25.00 hourly, non-exempt. Overtime available! Exceptional Benefits!</div><br>
<div><b>
</b></div><div><b>Work Schedules available:
</b></div><div>Monday- Friday, 930am-600pm EST; Initial training schedule may differ</div><br>
<div></div>
<div><b>
Hybrid Work Schedule: </b>(Based on Performance &amp; Expectations) Subject to change based on business needs.</div><br>
<div></div>
<div><b>
First 2 Weeks:</b></div>
<ul>
<li>Full-Time In-Office, Monday- Friday</li>
</ul>
<div><b>Weeks 3 through 6 months:</b></div>
<ul>
<li>3 days onsite at the Strongsville, OH office, and 2 days' work from home</li>
</ul>
<div><b>After 6 Months:</b></div>
<ul>
<li>Eligible for 3 work from home days/week and 2 days/week onsite at the Strongsville, OH office; subject to KPI review</li>
</ul></div><h3 class="jobSectionHeader"><b>Job Summary &amp; Objective:</b></h3><div>
<div>
The Mechanical Claims Adjuster will provide support to our claims department by handling a large volume of claims calls, opening new claims thoroughly and accurately, collecting and reviewing all claim documents, verifying all requirements that have been met, and providing claim status updates. The Mechanical Claims Adjuster will provide exceptional customer service, carry out key administrative duties, and perform other related functions as assigned by management.</div><br>
<div></div>
</div><h3 class="jobSectionHeader"><b>
Essential Functions:</b></h3><div>
<div>
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.</div>
</div><h3 class="jobSectionHeader"><b>
Customer Service &amp; Claims Adjudication:</b></h3><div>
<ul><li>Strive to uphold Core Values of Serving People, Building Trust, Improving Continuously, and Embracing Innovation &amp; Change.</li>
<li>Answer incoming claims calls, identify key information about the customer&rsquo;s contract, and answer questions related to coverage.</li>
<li>Communicate follow-up information as needed.</li>
<li>Communicate new claims web instructions.</li>
<li>Ability to manage escalated cases and handle disputes or complaints effectively.</li>
<li>Review incoming claims assigned to you and/or your responsible queues.</li>
<li>Request any additional information needed, such as pictures or ordering inspections, prior to authorizing claims.</li>
<li>Ensure 100% of all authorized claims are approved by the appropriate parties prior to authorization.</li>
<li>Adjudicate claims, in accordance with the applicable agreement terms and state requirements and provide authorization of no more than 30 minutes of receipt if no additional information is required.</li>
<li>Ensure all claim handling and communication is handled within our desired metrics.</li>
<li>Maintain professional and technical knowledge.</li>
<li>Work independently &amp; proactively.</li>
<li>Assist the Mechanical Claims Lead and Supervisor with various projects.</li>
</ul></div><h3 class="jobSectionHeader"><b>Team Player with Other Departments:</b></h3><div>
<ul><li>Support other teams.</li>
<li>Cross-train to gain basic knowledge of other departments within our organization.</li>
<li>Share ideas that may help with organizational productivity</li>
</ul></div><h3 class="jobSectionHeader"><b>Required Knowledge, Skills and Abilities:</b></h3><div>
<ul><li>Reliable and punctual.</li>
<li>Keeps a positive attitude and remains cool under stress.</li>
<li>Plan, organize, prioritize, and complete projects and assignments in a timely manner.</li>
<li>Detail-oriented, accurate, and highly organized.</li>
<li>Displays pride in work.</li>
<li>Active listener with the ability to adapt/respond to various types of personalities.</li>
<li>Receptive to coaching and development.</li>
<li>Interact effectively with associates, management, and internal and external customers.</li>
<li>Superior communication skills, both written and verbal.</li>
<li>Demonstrate that you can solve customer problems using creative and effective techniques.</li>
<li>Maintain confidentiality of sensitive company information and use judgment and tact in applying policies, solving problems, and communicating standards.</li>
<li>Operate computer hardware and software, including Microsoft Office Suite, and specialized software applications.</li>
<li>Ability to type at least 40 wpm + Strong 10-key.</li>
<li>Strong mathematical aptitude.</li>
<li>Operate a calculator and related office equipment.</li>
<li>Proven ability to multi-task and handle interruptions.</li>
<li>Ability to work flexible hours.</li>
</ul></div><h3 class="jobSectionHeader"><b>Preferred Knowledge, Skills:</b></h3><div>
<ul><li>ASE Certification, or Automotive Service Excellence.</li>
<li>Experience in automotive mechanical claims, service writing, or repair facility operations.</li>
<li>Strong understanding of automotive systems, repair processes, and industry labor guides (e.g., Mitchell, AllData).</li>
<li>Knowledge and experience with claims contact center.</li>
</ul></div><h3 class="jobSectionHeader"><b>Work Environment and Physical Requirements:</b></h3><div>
<ul><li>Normal office environment.</li>
<li>Ability to frequently sit for long periods of time.</li>
<li>Ability to occasionally walk, stand and reach with hands and arms, stoop, kneel or crouch.</li>
<li>Ability to constantly hear and talk, both in person and by phone.</li>
<li>Ability to grasp objects such as telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment.</li>
<li>Ability to spend extended hours in front of a computer screen and use close vision, distant vision, depth perception and adjust focus.</li>
<li>Ability to lift at least 20 pounds.</li>
</ul></div><div>Protective&rsquo;s targeted compensation for this position is $22.00 - $25.00, hourly. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective&rsquo;s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.</div><div><b>
Employee Benefits:</b><b><i>
</i></b></div><div>We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (<i>e.g.</i>, paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective&rsquo;s platform to improve wellbeing while earning cash rewards.<br>
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<div>Eligibility for certain benefits may vary by position in accordance with the terms of the Company&rsquo;s benefit plans.</div><div></div><div><b><br>
Accommodations for Applicants with a Disability</b><b>:</b></div><div>
If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.</div><div></div><div><br>
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.</div><div></div><div><b><br>
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.</b></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

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