automotive claims specialist

ECP, Inc.

Automotive Claims Specialist (Appraisal &amp; Appearance Protection)Job Description: ECP Incorporated is currently seeking a detail-oriented Automotive Claims Specialist, preferably with technical appraisal experience. We are searching for a representative capable of defining problems and collecting data, specifically regarding appearance protection claims (Paint, Windshield, and Interior).The ideal candidate has a background in automotive damage estimation and a strong understanding of repair software and consumer correspondence. This is a professional office-based role focused on technical adjudication rather than retail service writing.Summary: Responsible for adjudicating appearance protection warranty claims by corresponding with customers, body shops, and glass/upholstery technicians.Essential Duties and Responsibilities:<ul><li>Receives and processes appearance claims (Paint, Fabric/Leather, and Windshield) from customers.</li><li>Sets up digital files and maintains detailed technical notes on claim progression.</li><li>Reviews and audits damage estimates using CCC ONE or similar appraisal platforms to ensure repair accuracy.</li><li>Corresponds with customers, vendors, body shops, and PDR (Paintless Dent Repair) technicians regarding claim status and coverage.</li><li>Negotiates labor rates and service costs with providers to ensure the most cost-effective remedy is utilized.</li><li>Coordinates with inspection centers and appraisers on complex or problem claims.</li><li>Initiates professional approval and denial letters based on contract specificities.</li><li>Inputs claim check requests for administrative approval.</li><li>Interacts professionally and courteously with customers.</li></ul>Education and Experience:<ul><li>1-4 years of related experience in automotive damage appraisal, body shop estimating, or claims adjudication.</li><li>Proficiency in CCC ONE is highly preferred.</li><li>Equivalent combinations of education and technical field experience will be considered.</li></ul>Benefits: ECP offers competitive Benefits: Comprehensive Health Insurance Coverage, Dental, Vision, Life Insurance, 401(k) Matching, and Paid Time off.About ECP: Since 1969, ECP Brands have been seen on over 45 million vehicles. Over 14 thousand automobile dealers and carwash operators use ECP products, programs and services. Our heritage has been in the manufacturing, packaging and distribution of protective coatings, detailing, prep, carwash and service chemicals and supplies, and in providing the administration of product warranties and financial services programs to produce aftermarket sales opportunities and cost savings for automobile dealers and related businesses.ECP is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. ECP participates in the E-Verify process for all new hires.Job Type: Full-timePay: $45,000.00 - $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Automotive claims : 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul>Work Location: In person

Automotive Claims Representative I

Dealer Loyalty Protection

Dealer Loyalty Protection is a leading player in the automotive industry, renowned for its commitment to quality and customer satisfaction. We are seeking a dynamic and detail-oriented Automotive Warranty Claims Adjusters to join our team. As an integral part of our operations, you will play a crucial role in upholding our reputation for excellence.Responsibilities:&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Review and process incoming warranty claims from customers, dealerships, and service centers.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Evaluate claims based on policy terms, technical specifications, and industry standards.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Collaborate with technical experts and assessors to determine the validity of claims.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Maintain accurate documentation of claims, decisions, and communication.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Communicate effectively with customers, dealerships, and service centers regarding claim status, approvals, and rejections.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Ensure compliance with company policies, legal regulations, and warranty guidelines.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Analyze trends in warranty claims to identify potential issues and suggest improvements.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Provide exceptional customer service by addressing inquiries and concerns professionally.Qualifications:&bull;&ensp;&ensp;&ensp;&ensp;&ensp;High school diploma or equivalent; bachelor&rsquo;s degree in a related field is a plus.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Proven experience in automotive warranty claims processing or a related role.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Strong analytical skills to assess claims accurately and make informed decisions.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Excellent communication skills, both written and verbal.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Detail-oriented with the ability to manage multiple tasks efficiently.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Proficiency in using relevant software and databases for claims management.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Ability to work independently and as part of a collaborative team.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Customer-focused mindset and a commitment to resolving issues promptly.Benefits:&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Competitive wages.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Comprehensive benefits package, including health, dental, and retirement plans.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Opportunities for career growth and professional development.&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Supportive work environment that values teamwork and innovation..If you are a motivated individual with a passion for automobiles and a knack for resolving complex warranty claims, we encourage you to apply. Join our team and contribute to our legacy of delivering top-notch automotive solutions and customer satisfaction.Job Type: Full-timePay: $20.00 - $23.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Mahwah, NJ 07430 (Required)</li></ul>Ability to Relocate:<ul><li>Mahwah, NJ 07430: Relocate before starting work (Required)</li></ul>Work Location: In person

Automotive Warranty Claims Adjuster

Alpha Warranty Services

<div>Are cars your obsession? Have you turned wrenches as a profession or as a hobby? Are you looking to get off the floor and into an office setting? If you know engines like the back of your hand &ndash; we need your expertise &ndash; Let&rsquo;s talk!
We offer a fantastic company culture that will foster your professional training and growth &ndash; our people come before profits! If that isn&rsquo;t enough, you&rsquo;ll also get:<ul><li>
Competitive pay - Base of $20-$22.25/hr. (doe) + $1/hr. for bilingual Spanish/English language skills! Up to $4/hr. more for certain active ASE Certifications!</li><li>
Up to $400 monthly performance bonus! $500 sign-on bonus after 6-months!
</li></ul>As Alpha Warranty&rsquo;s Claims Adjuster L1 Repair Specialist, you will use your automotive knowledge to work directly with repair shops across the United States throughout the mechanical repair claim process.
You communicate with the shops by phone and email to ensure a complete understanding of the necessary car repair and if it can be covered under the customer&rsquo;s service contract, while accurately typing notes of the claim in our system. With every interaction we work to provide accurate and efficient claim decisions for our customers, regardless of how complicated the repair may be. Don&rsquo;t worry, we have Sr. Claims Adjusters to handle the complex and high-dollar repair claims.
A veteran owned business since 2002, Alpha Warranty Services is a multi-award-winning, nationally recognized Vehicle Service Contract (VSC) provider. At Alpha Warranty, you&rsquo;ll have the opportunity to connect and collaborate with members of our awesome team for success in your job responsibilities, which, in addition to what we&rsquo;ve described above, also include:<ul><li>
Documenting all claim details and decisions using our internal systems, including requesting approved claim payments</li><li>
Collaborating with repair shops to address claim needs such as part orders, inspections, and communicating final claim decisions</li><li>
Providing meaningful and innovative solutions to challenging problems, whenever possible</li><li>
Other responsibilities and projects as assigned by your manager</li></ul>
What Alpha Warranty will love about you:<ul><li>
Vehicle repair experience, knowledge, and/or interest is a huge plus, but not required
</li><li>Some customer service experience is required
</li><li>Call center experience is strongly preferred, but not required</li><li>
Clear and professional verbal and written English communication skills &ndash; bilingual Spanish/English skills are highly valued and paid more, but not required</li><li>
Comfortable navigating current technology such as computers, phones, internet, and various software</li><li>
Accurate typing skills with a speed of at least 30+ WPM
</li><li>Ability to successfully collaborate, problem solve, and listen, with a great attention to details</li><li>
Capacity to embrace change and new opportunities as we continue to grow</li><li>
High school diploma or GED equivalent is required</li></ul>
What&rsquo;s in it for you?
<ul><li>An exceptionally supportive company culture that places people over profit</li><li>
Consistent Monday &ndash; Friday schedules
</li><li>Fair and competitive compensation + bonus opportunities</li><li>
Health insurance options with generous company contributions</li><li>
Dental and Vision coverage
</li><li>Life and Disability insurance (100% company paid + options for more!)
</li><li>Competitive 401k match program
</li><li>Paid Time Off (PTO) and Paid Holidays
</li><li>Paid Volunteerism Time Off (VTO) to support your community
</li><li>Legal and Pet insurance options
</li><li>Free Roadside Assistance for your personal vehicle</li><li>
Tuition Assistance Program
</li><li>Ongoing professional training and development</li><li>
Employee incentive and recognition programs</li><li>
A state-of-the-art office building with outstanding features and amenities, including free onsite fitness center, basketball court, game room with bowling alley, and electronically adjustable workstations</li></ul>
How well do our values align with yours? We will always work to do the right thing and focus on the customer. We believe you must take action and be accountable to move forward. In the end, we all want to enjoy life! Do we sound like a match? Apply now!
About Alpha Warranty Services:
Alpha Warranty Services provides a full line of unique and useful vehicle protection products and services. Founded in 2002 on a value system of integrity, dependability, and providing the best service, Alpha Warranty has enjoyed consistent growth and helped forge long-term partnerships with industry-leading auto dealerships across the country. The company takes pride in creating quality product and service innovations and fostering employee development. Because of this, Alpha has received recognition from multiple organizations including the MWCN Utah 100 for Fastest Growing Company, the Salt Lake Tribune for being a Top Workplace, and the American Business Awards for Veteran-Owned Company of the Year. If you want a rewarding and challenging career where you can work hard and play hard, join the Alpha team today.
Learn more about Alpha Warranty and our affiliated companies at www.alphawarranty.com and www.alignsolarprotection.com.</div>

CLAIMS ADJUSTER L1

<div>WE ARE LOOKING FOR BILINGUAL SPANISH SPEAKERS!!
Are cars your obsession? Have you turned wrenches as a profession or as a hobby? Are you looking to get off the floor and into an office setting? If you know engines like the back of your hand &ndash; we need your expertise &ndash; Let&rsquo;s talk!
We offer a fantastic company culture that will foster your professional training and growth &ndash; our people come before profits! If that isn&rsquo;t enough, you&rsquo;ll also get:<ul><li>
Competitive pay - Base up to $22.25/hr. (doe) + $1/hr. for bilingual Spanish/English language skills! Up to $4/hr. more for certain active ASE Certifications!</li><li>
Up to $400 monthly performance bonus! $500 retention bonus after 6-months!
</li></ul>As Alpha Warranty&rsquo;s Bilingual Claims Adjuster L1 Repair Specialist, you will use your automotive knowledge to work directly with repair shops across the United States throughout the mechanical repair claim process.
You communicate with the shops by phone and email to ensure a complete understanding of the necessary car repair and if it can be covered under the customer&rsquo;s service contract, while accurately typing notes of the claim in our system. With every interaction we work to provide accurate and efficient claim decisions for our customers, regardless of how complicated the repair may be. Don&rsquo;t worry, we have Sr. Claims Adjusters to handle the complex and high-dollar repair claims.
A veteran owned business since 2002, Alpha Warranty Services is a multi-award-winning, nationally recognized Vehicle Service Contract (VSC) provider. At Alpha Warranty, you&rsquo;ll have the opportunity to connect and collaborate with members of our awesome team for success in your job responsibilities, which, in addition to what we&rsquo;ve described above, also include:<ul><li>
Handling all bilingual Spanish calls</li><li>
Documenting all claim details and decisions using our internal systems, including requesting approved claim payments</li><li>
Collaborating with repair shops to address claim needs such as part orders, inspections, and communicating final claim decisions</li><li>
Providing meaningful and innovative solutions to challenging problems, whenever possible</li><li>
Other responsibilities and projects as assigned by your manager</li></ul>
What Alpha Warranty will love about you:<ul><li>
Bilingual Spanish speaking - verbal and written</li><li>
Vehicle repair experience or knowledge</li><li>
Some customer service experience is required
</li><li>Call center experience is strongly preferred, but not required</li><li>
Clear and professional verbal and written English communication skills</li><li>
Comfortable navigating current technology such as computers, phones, internet, and various software</li><li>
Accurate typing skills with a speed of at least 30+ WPM
</li><li>Ability to successfully collaborate, problem solve, and listen, with a great attention to details</li><li>
Capacity to embrace change and new opportunities as we continue to grow</li><li>
High school diploma or GED equivalent is required</li></ul>
What&rsquo;s in it for you?
<ul><li>An exceptionally supportive company culture that places people over profit</li><li>
Consistent Monday &ndash; Friday schedules
</li><li>Fair and competitive compensation + bonus opportunities</li><li>
Health insurance options with generous company contributions</li><li>
Dental and Vision coverage
</li><li>Life and Disability insurance (100% company paid + options for more!)
</li><li>Competitive 401k match program
</li><li>Paid Time Off (PTO) and Paid Holidays
</li><li>Paid Volunteerism Time Off (VTO) to support your community
</li><li>Legal and Pet insurance options
</li><li>Free Roadside Assistance for your personal vehicle</li><li>
Tuition Assistance Program
</li><li>Ongoing professional training and development</li><li>
Employee incentive and recognition programs</li><li>
A state-of-the-art office building with outstanding features and amenities, including free onsite fitness center, basketball court, game room with bowling alley, and electronically adjustable workstations</li></ul>
How well do our values align with yours? We will always work to do the right thing and focus on the customer. We believe you must take action and be accountable to move forward. In the end, we all want to enjoy life! Do we sound like a match? Apply now!
About Alpha Warranty Services:
Alpha Warranty Services provides a full line of unique and useful vehicle protection products and services. Founded in 2002 on a value system of integrity, dependability, and providing the best service, Alpha Warranty has enjoyed consistent growth and helped forge long-term partnerships with industry-leading auto dealerships across the country. The company takes pride in creating quality product and service innovations and fostering employee development. Because of this, Alpha has received recognition from multiple organizations including the MWCN Utah 100 for Fastest Growing Company, the Salt Lake Tribune for being a Top Workplace, and the American Business Awards for Veteran-Owned Company of the Year. If you want a rewarding and challenging career where you can work hard and play hard, join the Alpha team today.
Learn more about Alpha Warranty and our affiliated companies at www.alphawarranty.com and www.alignsolarprotection.com.</div>

BILINGUAL CLAIMS ADJUSTER L1

MSSH

Department: Sales &ndash; (Automotive) Location: Qatar Reporting To: Sales Manager Employment Type: PermanentJob Summary:We are seeking dynamic and motivated Senior Sales Executives to join our automotive sales team. The ideal candidate will have 3&ndash;5 years of experience in B2B and B2C sales across sectors such as construction, MEP, industrial, O&amp;M dealers, garages, and government entities. This role is critical to boosting annual sales, energizing the team, and managing new customer relationships.Key Responsibilities: A. Market Development &amp; Lead Generation<ul><li>Identify customer needs and segment opportunities.</li><li>Conduct market research to generate new leads and prospects.</li><li>Expand business by cross-selling and upselling automotive products and services.</li><li>Build and maintain a strong network of profitable clients.</li></ul>B. Sales Execution &amp; Tender Coordination<ul><li>Prepare and submit quotations and tender documents within deadlines.</li><li>Negotiate terms and close deals effectively.</li><li>Coordinate with internal departments to ensure timely delivery and documentation.</li><li>Ensure proper documentation including invoices, delivery orders, and purchase orders.</li></ul>C. Client Relationship Management<ul><li>Maintain regular communication with clients to understand short- and medium-term needs.</li><li>Collect feedback and resolve complaints in coordination with the Head of Sales.</li><li>Track and improve customer satisfaction and retention.</li></ul>D. Sales Coordination &amp; Support<ul><li>Collaborate with logistics and accounts teams for order fulfillment.</li><li>Ensure credit applications are processed for new clients.</li><li>Monitor delivery progress and update clients accordingly.</li></ul>E. Collections &amp; Claims Management<ul><li>Track outstanding payments and follow up for timely collection.</li><li>Handle customer claims and coordinate with logistics and accounts for resolution.</li><li>Report recurring issues and claims in weekly meetings.</li></ul>F. Team Leadership &amp; Mentorship<ul><li>Support junior sales staff with guidance and best practices.</li><li>Contribute to marketing initiatives and team performance improvement.</li></ul>Key Performance Indicators (KPIs):<ul><li>Lead generation and conversion rates</li><li>Achievement of sales targets</li><li>Customer retention and satisfaction</li><li>Days of receivables</li><li>Revenue growth per customer</li><li>Contribution to value-added services</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s Degree</li><li>3&ndash;5 years of experience in automotive or industrial sales</li><li>Valid Qatari driving license</li><li>Strong negotiation, presentation, and communication skills</li><li>Proficiency in MS Office and basic knowledge of AutoCAD</li><li>Ability to multitask, prioritize, and manage time effectively</li></ul>Job Type: Full-timePay: QAR6,000.00 - QAR8,500.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>automotive or industrial sales: 5 years (Required)</li></ul>License/Certification:<ul><li>Qatar Driving License (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Work Location: In person

Senior Sales Executive (Outdoor)

DCD Automotive/Nucar

<div>Wholesale Vehicle Acquisition Specialist
DCD Automotive / Nucar is recognized as a professional leader in automotive sales and service. Our continued success and growth are built on a strong commitment to customer satisfaction. We take pride in delivering superior service to every customer and maintaining a reputation for professionalism and integrity throughout the automotive industry.
We are seeking a motivated and customer-focused Vehicle Acquisition Specialist to join our team. The ideal candidate will embody our commitment to exceptional customer service and demonstrate strong communication and interpersonal skills.
Position Overview
The Vehicle Acquisition Specialist is responsible for identifying, sourcing, and purchasing vehicles from private sellers and online marketplaces. This role plays a key part in helping our dealerships maintain a strong inventory by proactively engaging with individuals looking to sell their vehicles.
Responsibilities<ul><li>
Purchase vehicles through Kelley Blue Book Instant Cash Offer (ICO).</li><li>
Source vehicles for dealership inventory through private party sales.</li><li>
Communicate with individuals selling their vehicles on third-party websites such as Autotrader, Facebook Marketplace, and Craigslist.</li><li>
Build rapport with vehicle owners and guide them through the selling process.</li><li>
Schedule appointments for vehicle owners to visit the showroom and sell their vehicles.</li><li>
Provide a professional and positive customer experience throughout every interaction.</li></ul>
Education &amp; Skill Requirements<ul><li>
High school diploma or equivalent required.</li><li>
Previous customer service experience preferred.</li><li>
Sales experience is a plus.</li><li>
Strong computer proficiency.</li><li>
Excellent multi-tasking and time management skills.</li><li>
Strong verbal and written communication skills.</li><li>
Exceptional interpersonal skills and the ability to establish rapport with clients.</li></ul>
Why Join DCD Automotive / Nucar?<ul><li>
Be part of a company known for professional leadership in automotive sales and service.</li><li>
Work in a customer-focused culture that values integrity and service excellence.</li><li>
Opportunity to grow with a company committed to long-term success and reputation.</li><li>
Competitive Benefit Package</li></ul>
If you are a driven individual who enjoys working with people and delivering outstanding service, we encourage you to apply and become part of the DCD Automotive / Nucar team</div>

Wholesale Vehicle Acquisition Specialist

Al-Futtaim

<div>Job Requisition ID: 178154
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role:

The primary responsibility of Warehouse Team Leader is to perform investigation of customer claims, perform sales returns, new model parts bin assignment, dispatch of deliveries. Ensure all the warehouse KPI&rsquo;s are achieved as per the target. 


What you will do:
<ul>
<li>Check accuracy of the picked items</li>
<li>Check accuracy of case shipping unit labels with destination</li>
<li>Assist in investigating DR claims by physical checking of stocks and comparing it with the current book quantity then submit the investigation result to the storekeeper.</li>
<li>Perform bin location assignment for NMP, stock transfers and bin location update in SAP with 100% accuracy.</li>
<li>Investigate warehouse denials and determine root cause of denials.</li>
<li>Report any quality or inventory discrepancy issues.</li>
<li>Communicate positively with team leaders and fellow workers to coordinate deliveries.</li>
<li>Assist in keeping facility clean, neat, safe and operating efficiently</li> 
</ul>
Required Skills to be successful:
<ul>
<li>Microsoft Office application skills.</li>
<li>Understands basic inventory, warehousing and stocking procedures.</li>
<li>Capable of writing instructions and documented procedures</li>
<li>Able to multi-task</li></ul> 


About the Team:

Reporting to Warehouse Supervisor and handling a team, you will be working in a busy state of art Automotive warehouse environment located in Dubai Investment Park (DIP) 


What equips you for the role:
<ul>
<li>High School or Diploma</li>
<li>Minimum 2 years of experience in a simlar role</li>
<li>Effective listening, verbal and written communication skills.</li></ul> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

UAEN Warehouse Team Leader

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