automotive customer experience advisor

Alzayani Investments

First Motors is seeking a highly motivated and customer-focused Service Advisor- Automotive to join our team in Sitrah, Bahrain. This is a full-time position offering an exciting opportunity to work with a leading automotive group. The ideal candidate will be a Bahraini national with a passion for providing exceptional customer service and a strong understanding of the automotive industry. This role requires excellent communication and interpersonal skills, as well as the ability to manage multiple tasks efficiently. Responsibilities: * Greet customers and ascertain their automotive needs. * Advise customers on necessary repairs and maintenance, explaining technical issues clearly and concisely. * Prepare repair orders, ensuring accurate documentation of customer requests and vehicle information. * Liaise with technicians and workshop staff to schedule and monitor repairs. * Provide accurate estimates for repairs and services. * Keep customers informed of the progress of their repairs. * Handle customer queries and complaints professionally and efficiently. * Maintain up-to-date knowledge of vehicle specifications and service requirements. * Contribute to a positive and efficient team environment. Qualifications: * Bahraini Nationality. * Minimum 2-5 years of proven experience as a Service Advisor within the automotive industry. * Strong understanding of vehicle mechanics and maintenance procedures. * Excellent customer service and communication skills. * Ability to work effectively under pressure and manage multiple tasks. * Strong organisational and administrative skills. * Proficient computer skills and experience with relevant software. * High school diploma or equivalent; further qualifications in automotive technology are advantageous.

Service Advisor (Automotive - Bahraini Candidate)

Master coast autos

We're Hiring: Auto Center Service AdvisorLocation: Dubai Employment Type: Full-Time Languages Required: Arabic &amp; English (Fluent &ndash; Written and Spoken)Are you passionate about cars and customer service? We are looking for a bilingual, experienced Service Advisor to join our Auto Center team. You&rsquo;ll be the link between our customers and technicians&mdash;providing excellent service, clear communication, and ensuring customer satisfaction from start to finish.Key Responsibilities:<ul><li>Greet customers and understand their vehicle service needs</li><li>Accurately record customer concerns and vehicle issues</li><li>Provide service recommendations, explain repairs, and prepare estimates</li><li>Coordinate with technicians and ensure timely completion of work</li><li>Keep customers updated on the status of their vehicles</li><li>Ensure high levels of customer satisfaction and handle any complaints professionally</li><li>Maintain service records and follow up on pending services or parts</li><li>Communicate clearly and effectively in Arabic and English</li></ul>Requirements:<ul><li>Fluent in Arabic and English &ndash; both spoken and written (a must)</li><li>Previous experience as a Service Advisor or in a customer-facing role in the automotive industry</li><li>Strong communication, customer service, and organizational skills</li><li>Knowledge of vehicle maintenance and repair services</li><li>Ability to explain technical issues in a simple, clear manner</li><li>Computer literacy and experience with service management systems</li></ul>What We Offer:<ul><li>Friendly and professional work environment</li><li>Competitive salary based on experience</li><li>Training and opportunities for growth</li><li>Performance-based incentives</li></ul>Job Type: Full-time

Auto Center Service Advisor - Must speak Arabic & English

Royal Swiss Auto Services

Job Purpose:To act as the primary point of contact for customers requiring accident repairs, coordinate repair processes with the body shop team, prepare job cards, manage estimates, ensure timely repairs, and deliver an excellent customer experience.Key Responsibilities:1. Customer Service &amp; Communication<ul><li>Greet customers and understand their body repair requirements.</li><li>Record customer concerns, vehicle damage details, and repair needs.</li><li>Explain the repair process, timelines, and cost estimates clearly.</li><li>Provide regular updates to customers throughout the repair cycle.</li><li>Handle customer queries, complaints, and follow-up requests professionally.</li></ul>2. Vehicle Damage Assessment<ul><li>Conduct initial visual inspection of vehicle damages.</li><li>Coordinate with Bodyshop Estimator/Foreman for technical assessment and accurate estimation.</li><li>Capture photos, document damages, and prepare customer reports.</li></ul>3. Job Card Preparation &amp; Workflow Coordination<ul><li>Create job cards with complete damage details and customer instructions.</li><li>Coordinate workflow between bodyshop technicians, painters, and estimators.</li><li>Schedule vehicles for repair and ensure timely job completion.</li><li>Track work progress and update system records accordingly.</li></ul>4. Insurance Coordination<ul><li>Coordinate with insurance assessors for approvals and supplemental estimates.</li><li>Ensure all required documents and photos are submitted to insurers.</li><li>Follow up on pending approvals and claims.</li><li>Communicate insurance-related decisions to customers.</li></ul>5. Quality Control &amp; Delivery<ul><li>Inspect the vehicle after repairs to ensure quality standards are met.</li><li>Coordinate with the quality control team for final checks.</li><li>Prepare delivery notes and ensure the vehicle is handed over in good condition.</li><li>Explain repairs completed, warranty details, and final invoices to customers.</li></ul>6. Documentation &amp; Reporting<ul><li>Maintain accurate records of job cards, estimates, approvals, and invoices.</li><li>Update daily logs and submit performance reports to the Bodyshop Manager.</li><li>Ensure all documentation complies with company and insurance guidelines.</li></ul>Qualifications &amp; Skills:<ul><li>High school diploma or relevant automotive certification.</li><li>Minimum 1&ndash;2 years of experience as Service Advisor or Bodyshop Advisor in automotive industry.</li><li>Strong knowledge of bodyshop processes, repair techniques, and insurance procedures.</li><li>Excellent communication and customer service skills.</li><li>Ability to multitask and work under pressure.</li><li>Good computer skills (DMS, MS Office, estimation software).</li></ul>Job Type: Full-time

Body Shop Advisor - Automotive

Nissan of Lumberton

<div>Qualifications
<ul>
<li>Driver's License</li>
<li>High School or equivalent (Preferred)</li>
<li>Customer Service: 1 Year (Preferred)</li>
<li>Automotive Service Advisor Experience</li>
</ul>
Full Job Description

Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Also responsible for scheduling service to be performed.

Essential Duties and Responsibilities include the following:
<ul>
<li>Works with customer and technician's to identify required maintenance.</li>
<li>Advise customers on necessary and recommended services.</li>
<li>Offers additional services and repairs to customers.</li>
<li>Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.</li>
<li>Estimates cost of mechanical, electrical, or other repairs.</li>
<li>Enters itemized estimate on service order and explains estimate to customer.</li>
<li>Schedules appointments with customer.</li>
<li>Meets dealership's standards for repair and order production.</li>
<li>Maintains CSI at or above company standards.</li>
<li>Maintains an organized, clean and safe work environment.</li>
<li>Participates in required training.</li>
<li>Records all hours worked accurately in company timekeeping system.</li>
<li>Follows safeguards rules and regulations.</li>
<li>Demonstrates the company's Core Values.</li>
<li>Complies with Company policies and procedures</li>
<li>Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.</li>
<li>Other Duties that may be assigned.
</li></ul>Desired Work Experience: 
<ul><li>
1 year ( Customer Service )</li></ul>

Education / Experience: Previous experience in automotive service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, Customer Service, and organizational skills.

Certificates and Licenses: Valid Driver's License

Computer Skills: Intermediate skills in Microsoft Office Products. Ability and Knowledge of the Dealership's Management System and other web based applications utilized for operations.

Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and Holidays.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk or listen. The Employee is frequently required to stand; walk; and sit. May be exposed to loud noises, vibrations, exhaust fumes, and/or other service repair conditions.

Environment Demands: Duties are generally performed in the service area. Responsibilities may include conductiong road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service lane manager, service technicians and employees from various departments in the dealerships.

Verbal and Writing Ability: Ability to read and comprehend instructions. Ability to effectively present information on one-on-one and small group situations to customers and other employee personnel.

Math Ability: Ability to add, subtract, multiply and divide.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized / stressed situations.

Core Values: To perform the job successfully, an individual should demonstrate the following core values.
<ul>
<li>Servant leadership</li>
<li>Teamwork through Trust and Respect</li>
<li>Integrity</li>
<li>Commitment to Customer Enthusiasm</li>
<li>Passion for Winning</li>
<li>Accountability</li>
<li>Commitment to Continuous Improvement</li>
</ul>
Benefits:
<ul>
<li>401(K)</li>
<li>401(K) matching</li>
<li>Dental Insurance</li>
<li>Disability insurance</li>
<li>Employee discount</li>
<li>Health Insurance</li>
<li>Health savings account</li>
<li>Life Insurance ( free $25,000 when employed with us )</li>
<li>Paid time off</li>
<li>Retirement Plan</li>
<li>Vison Insurance</li>
</ul>
Schedule:
<ul>
<li>10 Hour Shifts</li>
<li>Typical Start Time ( 7:30 AM )</li>
<li>Typical End Time ( 5:30 PM )</li>
</ul>
Supplemental Pay:
<ul><li>
Bonus pay</li></ul>

Paid Training:
<ul><li>
Yes</li></ul>

This Job is ideal for someone who is :
Dependable <ul><li>- more reliable than spontaneous</li>
People-oriented <li>- enjoys interacting with people and working on group projects</li>
High Stress Tolerance <li>- thrives in a high-pressure environment</li></ul></div>

Experienced Service Advisor

Premium Velocity Auto llc

<div>Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!

We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.

Benefits:
<ul>
<li>Opportunity to increase your payrate within your first 60 days of employment!</li>
<li>Paid training plus bonus incentives for completing training.</li>
<li>Cross-training across multiple roles, increasing your earning potential.</li>
<li>Career paths that offer limitless growth opportunities (in Automotive and Management)!</li>
<li>Safety focused work environment to always keep you and our customers safe!</li>
<li>Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *</li>
<li>Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *</li>
</ul><ul><li>For full time employees</li>
</ul>
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.

Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.

See full job description below!

**

Job Summary

The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!

Job Responsibilities:
<ul>
<li>Greet and escort guests from their vehicles as you review their requests.</li>
<li>Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.</li>
<li>Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.</li>
<li>Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.</li>
<li>Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.</li>
<li>Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.</li>
<li>Other duties as assigned by management.</li>
</ul>
Requirements:
<ul>
<li>Proven face-to-face customer service or sales experience.</li>
<li>Ability to perform the responsibilities of the job.</li>
<li>Able to stand for an extended period.</li>
<li>Ability to bend, stoop, reach, crawl, and climb stairs.</li>
<li>Ability to lift over 50 pounds.</li>
<li>Comfortable working in an enclosed and/or semi-outdoor environment.</li>
<li>Authorized to work in the US without sponsorship.</li>
</ul>
Qualifications:
<ul>
<li>Valid Driver's License preferred.</li>
<li>Excellent customer service and communication skills.</li>
<li>Keen listening and reasoning skills to capture guests' product needs.</li>
<li>Confident in overcoming objections and not afraid of rejection.</li>
<li>An energetic and positive attitude that is welcoming to guests.</li>
<li>Ability to work well in a team environment.</li>
<li>Dedication to following safety policies and procedures.</li>
<li>Willingness to undergo on the job training and a growth mindset.</li>
<li>Ability to work in a fast-paced environment while multi-tasking.</li>
</ul>
Benefits:
<ul>
<li>Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*</li>
<li>Employer Funded Basic Life &amp; Accidental Death Dismemberment*</li>
<li>Bonus structure for JLU Module completions within set timeframes.</li>
<li>Employee discount on parts and services</li>
<li>Additional benefits available:</li>
</ul>
<ul><li></li></ul>
<ul>
<li>Dental Plan and/or Vision Plan*</li>
<li>Life &amp; Accidental Death Dismemberment and/or Accident*</li>
<li>Short-Term and Long-Term Disability*</li>
<li>Critical Illness and/or Cancer and/or Hospital Indemnity*</li>
<li>Flexible Spending Account (FSA) and/or Dependent Care FSA*</li>
<li>Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance</li>
</ul><ul><li>Full-time employees only</li>
</ul>
 
Compensation: $13 - $17 / hour</div>

Automotive Customer Service Advisor- 3754

Al-Futtaim Automotive

<div>
 
 Job Requisition ID:
 
 166213
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 The primary focus of the role will be to procure cost effective parts for day-to-day requirements of vehicle service, repair, and refurbishment. Expand the part stock level on service-related items for all brand vehicles.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Monitor sales and assist to achieve branch net sales and profits in comparison to targets on daily and monthly basis
 </li>
 <li>
 Order day to day requirement and deliver the parts, measured through monthly review report
 </li>
 <li>
 Responsible for perpetual and annual stock inventory for effective stock management, sufficient supplies to market needs and avoid any over stock situations
 </li>
 <li>
 Assist sales and service departments to maximize accessories stock
 </li>
 <li>
 Perform team purchase orders
 </li>
 <li>
 Procure parts through cost effective method for used vehicle refurbishment within standards
 </li>
 <li>
 Assist team in achieving customer service values in meeting the needs and expectations of the customers
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 <ul>
 <li>
 Stakeholder management
 </li>
 <li>
 Customer management
 </li>
 <li>
 Automotive parts experience
 </li>
 <li>
 Communication skills
 
 
 </li>
 </ul>
 
 About the Team:
 
 
 
 This role will be reporting to the Aftersales Manager and will work closely with the internal and external stakeholders.
 
 
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 High school diploma
 </li>
 <li>
 Minimum of 2-3 years overall experience within automotive parts operations
 </li>
 <li>
 Sales and customer service experience
 </li>
 <li>
 Proficient in Microsoft Office and SAP knowledge is preferred
 
 
 </li>
 </ul>
 
 About Al-Futtaim Automotive
 
 
 
 A major division of the UAE-based Al-Futtaim Group of companies,
 
 Al-Futtaim Automotive
 
 is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
 
 
 Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
 
 
 We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
 
 
 We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.
 
 
 What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
 
 This is Al-Futtaim Automotive and we empower talent to move forward.
 
</div>

Parts Advisor | Al-Futtaim Automotive | Trading Enterprises

Req ID 80988 Dubai, United Arab Emirates,ZF Middle East FZE What's Next? Join ZF! We are SCU Non-Automotive (Strategic Customer Unit), an international team led out of Dubai, with colleagues based in the UK, Germany, and Singapore. We are responsible for developing strategic business ideas within ZF Aftermarket, focussing on non-automotive sectors including Marine, Rail, Defense and Mining.What you can look forward to as an Engineering Co-Op:<ul><li>Learn about the ZF-Aftermarkets products and solutions for Non-Automotive</li><li>Learn about current technologies as well as future fields of growth in this area</li><li>Learn how Multi-National companies develop their long term strategies and fields of growth</li><li>Support developing global training concepts and processes for the key future fields of growth</li><li>Support developing global training assents for key future field of growth</li></ul>Your profile as an Engineering Co-Op:<ul><li>Pursuing Bachelor's degree in engineering or related field required.</li><li>Strong computer skills required; candidate must be proficient in MS-Office Suite, with proficient understanding of MS PowerPoint.</li><li>Must be self-motivated with ability to prioritize and accept direction from multiple sources.</li><li>Must have good interpersonal and communication skills and be able to work in a team environment.</li><li>Fluent in English language.</li></ul> Be part of our ZF team as Intern (m/f/d) - Strategic Customer Unit Non-Automotive and apply now!ContactLucie Radová

Intern (m/f/d) - Strategic Customer Unit Non-Automotive

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