automotive customer experience advisor

OilStop Drive thru Oil Change

Oilstop wants YOU. $17.00/hr to start, and up to $22.00 within your first year.No experience? No problem! Enjoy onsite training at full pay.Welcome to Oilstop, where joining our family means better pay, better benefits, and a company culture that rewards everyday good work and values team members.All we want? Good people!If you are a people person, the Oilstop family might be a great place for you.Don&rsquo;t hesitate to apply if&hellip;You have experience in Customer Service, Automotive Service, Hospitality, and Guest Services...OR you&rsquo;re simply a nice person with a great attitude!A bit about us:We have each other's backs.We care more about your attitude and values than your experience.We&rsquo;re grateful for our team members and our guests.We serve people with excellence, humbly, with a servant's heart.About the job:As an Oilstop Automotive Service Technician, you will be trained and certified to identify vehicle service needs, perform preventative automotive maintenance, and deliver an outstanding service and hospitality experience for each guest.Our Team Members love our benefits!&middot; Medical/Dental Benefits&middot; 401k Retirement Plan&middot; Employee Discounts&middot; Leadership &amp; Personal Growth Training&middot; Paid Holidays &amp; Vacation&middot; Advancement Opportunities (we promote from within!)&middot; Comprehensive training (paid) to achieve 3 certifications&middot; Additional income earned through bonusesPlease click APPLY NOW on this page for our location in West Valley City!Resumes are not required. If you have one, please attach it here.If you do not, we will provide an application that may be submitted without a resume.Employee Testimonial: https://www.youtube.com/watch?v=aPfeoctx0i8If you have experience in Customer Service, Automotive Service, Hospitality, Guest Services, OR you are just a nice person with a great attitude, the Oilstop family might be great place for you!Apply now for the Oilstop Automotive Service Technician - Customer Service position.Job Type: Full-timePay: $17.00 - $22.00 per hourBenefits:<ul><li>Employee discount</li><li>Paid training</li><li>Professional development assistance</li><li>Tuition reimbursement</li></ul>Work Location: In person

Guest Service Advisor (Entry Level Automotive Technician)

Jackie Cooper BMW

<div>
 The Leadership Team at Cooper Auto Group seeks driven and diverse candidates who thrive in a culture of empowerment and continuous improvement. Cooper Auto Group is a family owned business (since 1946), and as a family, we are committed to caring for each other. We&rsquo;re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment.
 
 
 If you&rsquo;re ready to be a part of an exciting team that&rsquo;s committed to your success, then we encourage you to continue with this job application. You&rsquo;ll find our recruiting process exceptionally streamlined, and you can expect an efficient hiring process from offer to start date. We look forward to hearing from you!
 
 
 
 Job Description
 
 
 
 The Service Cashier provides a high level of customer service and engagement while receiving payment for maintenance and repairs. The cashier's responsibilities include but are not limited to:
 
 
 <ul>
 <li>
 Reviewing the service bill for accuracy and cost
 </li>
 <li>
 Calculate customer's invoice utilizing dealership software
 </li>
 <li>
 Ensure appropriate manufacturer of 3rd party warranties were applied if applicable
 </li>
 <li>
 Receive proper method of payment from customers and record appropriate amount received on applicable repair order
 </li>
 <li>
 Relay and customer customer concerns, questions, and/or needs to the service team
 </li>
 <li>
 Be the voice of the dealership to ensure complete customer satisfaction was delivered
 </li>
 <li>
 Perform other duties as requested by management
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or GED required
 </li>
 <li>
 Ability to read and comprehend instructions and information
 </li>
 <li>
 Basic computer and data entry skills
 </li>
 <li>
 Professional appearance and grooming standards
 </li>
 <li>
 Ability to work well with customers maintaining poise and professionalism at all time while exhibiting a friendly, helpful attitude.
 </li>
 <li>
 Previous automotive service cashier experience a plus
 </li>
 <li>
 Previous experience with CDK software a plus
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Benefits for full time employees include but are not limited to: Medical, Dental, Vision, Life and AD&amp;D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee Discounts
 
 
 
 
 Cooper Auto Group
 
 is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
 
</div>

Automotive Service Cashier - BMW

Classic Auto Group Ohio

<div>NOW HIRING: Service BDC Support Specialist 
Classic Volkswagen &ndash; Mentor, Ohio

Jumpstart Your Career with Classic Volkswagen!

Are you organized, customer-focused, and ready to grow your career in the automotive industry? Classic Volkswagen in Mentor, part of the award-winning Classic Auto Group, is seeking a Service BDC Support Specialist to join our fast-paced, customer-focused service department.

This is an excellent opportunity for someone who enjoys helping customers, coordinating service appointments, supporting a busy service team, and creating an exceptional customer experience.

Why Join Classic Volkswagen?

We offer more than a job&mdash;we offer a career path with opportunities for advancement within one of Northeast Ohio's most respected automotive groups.

Benefits &amp; Perks
<ul><li>Comprehensive paid training</li><li>Weekly pay via direct deposit</li><li>Competitive compensation with advancement opportunities</li><li>Medical, dental, vision, prescription, and life insurance coverage</li><li>Employee Assistance Program (EAP)</li><li>401(k) Plan with company contribution after just 2 months</li><li>Up to 3 weeks of Paid Time Off annually (2 weeks available during your first year)</li><li>Holiday Pay starting on Day One</li><li>Factory-sponsored vehicle purchasing programs</li><li>Employee discounts on service and parts</li><li>Strong promote-from-within culture</li></ul>

What You'll Do

As a Service BDC Support Specialist, your responsibilities will include:
<ul><li>Answering inbound service calls, emails, and online appointment requests</li><li>Scheduling service appointments and coordinating with service advisors</li><li>Making outbound follow-up calls for maintenance reminders, declined services, and upcoming appointments</li><li>Maintaining accurate customer and vehicle information in dealership systems</li><li>Providing outstanding customer service and communication throughout the service process</li><li>Supporting service department operations through consistent customer engagement and organization</li><li>Assisting in achieving customer satisfaction and retention goals</li></ul>

What We're Looking For
<ul><li>Friendly, professional, and customer-service-oriented attitude</li><li>Strong verbal and written communication skills</li><li>Ability to multitask in a fast-paced environment</li><li>Strong organizational and computer skills</li><li>Dependable, motivated, and eager to learn</li><li>Previous customer service, call center, receptionist, or automotive experience is a plus, but not required</li><li>Valid driver's license preferred</li></ul>

About Classic Auto Group

Founded in 1979 in Mentor, Ohio, Classic Auto Group has grown from a single dealership into one of the nation's top-ranked automotive groups, representing 19 brands across 17 locations throughout Northeast Ohio.

Apply today and start building your future with Classic Volkswagen!

Learn more at www.driveclassic.com</div>

Automotive BDC Service Support Specialist - Full-time- Volkswagen- Mentor

Pep Boys

<div>Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
Duties &amp; Responsibilities
<ul><li>First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
</li><li>Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
</li><li>Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
</li><li>Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
</li><li>Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.</li>
<li>Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
</li><li>Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
</li><li>Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
</li><li>In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.</li>
<li>Maintain an organized and neat shop.</li>
<li>Adhere to all company policies, procedures, safety and environmental rules.</li>
<li>Other duties as assigned.</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>High school diploma or equivalent required.</li>
<li>Valid Driver's License.</li>
<li>One year of related experience in the automotive service environment.</li>
<li>One year of sales experience preferred.</li>
<li>Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
</li><li>Strong verbal communication skills.
</li><li>Strong customer service skills.</li>
<li>Ability to work Days, Nights, Weekends, Holidays.</li></ul> 
 
Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
<ul>
<li>Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.</li>
<li>Frequent standing and walking for long periods of time.</li>
<li>Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.</li>
<li>Climb up and down ladders to retrieve and stock merchandise.</li>
<li>Communicate effectively in person, by telephone, or by using telecommunications equipment.</li>
<li>Enters and locates information on computer.</li>
<li>Presents information to small and large groups.</li>
<li>Visually verifies information, often in small print.
</li><li>Safely operates a motor vehicle.</li>
</ul>
<div><div>Benefits
</div><ul><li>Medical, dental, and vision benefits</li>
<li>Life insurance</li>
<li>Short Term Disability</li>
<li>Supplemental benefits
</li><li>401(k) with company match</li>
<li>PTO and holiday pay</li>
<li>On-demand pay partner (DailyPay)</li>
<li>Reduced benefits available for part-time team members</li>
</ul><div>Pay Range</div>
<ul><li>$13.73 to $18.00 per hour based on experience</li>
<li>Sales commission</li>
<li>Flat Rate on labor hours produced</li>
</ul></div><div>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div></div>

Automotive Customer Service Advisor

KAPICO Group Holding Co.

The Service Advisor plays a crucial role in ensuring the efficient operation of our Quick Service &amp; Tire Service Center. They are responsible for managing customer interactions, assessing service needs, and coordinating service jobs with our team of technicians and mechanics. The Service Advisor is instrumental in achieving service targets, resolving customer issues, and optimizing resource utilization.Role &amp; Responsibilities:1. Customer Interaction: Greet and assist customers in a friendly and professional manner. Listen to customer service requests and concerns attentively.2. Service Assessment: Assess customer vehicles and service requirements accurately. Conduct preliminary inspections and recommend appropriate services.3. Job Allocation: Assign service jobs to the team of technicians and mechanics based on skillset, workload, and job complexity. Ensure efficient bay allocation.4. Service Targets: Work towards achieving daily, weekly, and monthly service targets by coordinating job schedules and optimizing resource utilization.5. Quality Assurance: Monitor service jobs to ensure high-quality workmanship, adherence to service standards, and timely completion of tasks.6. Issue Resolution: Address customer complaints, concerns, or issues promptly and professionally. Collaborate with the team to resolve any service-related problems.7. Documentation: Maintain accurate records of customer interactions, service job details, and vehicle information. Prepare service invoices and documentation as needed.8. Technical Knowledge: Stay updated on automotive service procedures, service offerings, and product knowledge to provide accurate information to customers.9. Team Collaboration: Work closely with technicians, mechanics, and other service team members to facilitate smooth service operations.10. Customer Education: Educate customers on the importance of regular vehicle maintenance, safety, and service recommendations.11. Resource Management: Optimize bay and resource utilization to maximize service efficiency and minimize wait times.12. Safety: Ensure compliance with safety protocols, including the use of safety equipment and the maintenance of a safe and clean working environment.13. Continuous Improvement: Identify opportunities for process improvement, customer service enhancement, and cost control. Share feedback with management for consideration.Qualifications:&middot; High school diploma or equivalent (Automotive technical training or certification is a plus).&middot; Proven experience in a similar role in the automotive or Tire service industry.&middot; Excellent customer service and communication skills.&middot; Strong organizational and multitasking abilities.&middot; Knowledge of automotive service procedures and terminology. Tires knowledge is an advantage.&middot; Proficiency in using computer systems and service management software.&middot; Ability to work in a fast-paced and dynamic environment.&middot; Team-oriented and collaborative attitude.&middot; Strong problem-solving skillsKnowledge of Arabic (advanced) language is a must. Job Type: Full-timePay: KD300.000 - KD350.000 per monthExperience:<ul><li>Tire Service : 3 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>Work Location: In person

Service Advisor- Tires

Al-Futtaim

<div>Job Requisition ID: 178502
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role

We are looking for a customer-focused and results-driven Service Advisor to join our Hangcha team in the UAE. This role is critical in representing the brand and delivering a seamless end-to-end Aftersales customer journey.

As the key point of contact between customers and the workshop, you will ensure a smooth service experience, drive customer satisfaction, and contribute to revenue growth through effective service consultation and upselling. This is a high-impact role where customer experience and commercial performance go hand in hand. 


What you will do
<ul>
<li>Act as the main point of contact for customers throughout the service journey</li>
<li>Build strong customer relationships to drive retention and loyalty</li>
<li>Consult with customers to understand their service needs and ensure accurate job allocation</li>
<li>Coordinate with workshop teams to ensure timely service updates and delivery commitments</li>
<li>Ensure vehicles are fixed right the first time by maintaining strong technical communication with technicians</li>
<li>Provide clear explanations of work completed, costs, and value of services at vehicle handover</li>
<li>Drive revenue performance through upselling and effective discount management</li>
<li>Handle customer complaints proactively and ensure timely and satisfactory resolution</li>
<li>Maintain accurate documentation and comply with SOPs and internal policies</li></ul> 


Required skills to be successful
<ul>
<li>Strong customer relationship management and communication skills</li>
<li>Good technical understanding of automotive service and repair processes</li>
<li>Strong commercial awareness with ability to upsell and achieve service revenue targets</li>
<li>Ability to handle customer concerns professionally and efficiently</li>
<li>Good coordination and organizational skills</li>
<li>Working knowledge of MS Office and SAP is preferred</li>
</ul>
About the team

You will be part of the Hangcha Aftersales team, working closely with Service Supervisors and workshop teams to deliver high-quality service experiences. The team operates in a fast-paced environment, with a strong focus on customer satisfaction, operational efficiency, and achieving revenue targets. 


What equips you for the role
<ul>
<li>Diploma or Bachelor&rsquo;s degree in Automobile or Mechanical Engineering</li>
<li>3&ndash;5 years of experience in the automotive industry, preferably in a Service Advisor role</li>
<li>Strong technical knowledge and understanding of service processes</li>
<li>Excellent communication skills in English (basic Arabic is an advantage)</li>
<li>Customer-centric mindset with strong interpersonal skills</li>
<li>Ability to work under pressure and manage multiple priorities</li></ul> 


About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Service Advisor - Material Handling Equipment

Langdale Ford Quicklane

Langdale Quick Lane is hiring an experienced Shop Foreman!We are looking for a skilled, dependable, and motivated automotive professional to help lead our Quick Lane team. This position is ideal for someone with hands-on experience in the aftermarket, non-OEM quick lube or aftermarket service business who is ready to help train technicians, support daily operations, and keep the shop running efficiently.Job ResponsibilitiesAs Shop Foreman, you will help oversee daily shop operations and support the team to ensure quality service, efficient workflow, and excellent customer satisfaction.Responsibilities include:<ul><li>Assisting, coaching, and training technicians</li><li>Helping diagnose vehicle concerns</li><li>Monitoring repair work and shop workflow as needed</li><li>Ensuring services and repairs are completed correctly and efficiently</li><li>Supporting quality control before vehicles are returned to customers</li><li>Helping maintain a clean, safe, and productive shop environment</li><li>Communicating with service advisors and management</li><li>Serving as a backup service advisor when needed</li><li>Assisting customers with service updates, estimates, and service questions when filling in as advisor</li><li>Helping improve technician productivity, training, and overall workflow</li></ul>QualificationsIdeal candidates should have:<ul><li>Previous automotive technician or quick lube experience</li><li>Experience in the aftermarket, non-OEM quick lube or aftermarket service business preferred</li><li>Shop Foreman, team lead, assistant manager, or leadership experience preferred</li><li>Strong knowledge of maintenance services, light repairs, inspections, and general automotive service</li><li>Ability to train, coach, and support technicians</li><li>Good communication and organizational skills</li><li>Ability to work in a fast-paced service environment</li><li>Valid driver&rsquo;s license</li><li>Must be legally authorized to work in the United States</li></ul>Pay &amp; Benefits<ul><li>Pay based on prior experience</li><li>Competitive earning opportunity for the right candidate</li><li>Full-time position</li><li>Opportunity for growth</li><li>Busy Quick Lane service operation</li><li>Supportive management team</li><li>Great work environment</li></ul>About Langdale Quick LaneLangdale Quick Lane is looking for someone who takes pride in quality work, leadership, and customer service. We need a Shop Foreman who understands the fast-paced quick lube and aftermarket service environment and can help lead technicians, support advisors, and keep the operation running smoothly.Apply today to join the Langdale Quick Lane team!Pay: $20.00 - $35.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Shop Foreman

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