automotive customer experience advisor

Al-Futtaim Automotive

Service Advisor Al-Futtaim Automotive Toyota Fujairah Job Requisition ID: 171673 Al-Futtaim Automotive is a leading automotive provider in the UAE, operating Toyota dealerships and aftersales across the region. Overview of the Role The Service Advisor is the main point of contact for customers at Toyota Aftersales Retail. They build long term customer relationships, ensure satisfaction, and achieve service and sales revenue targets. The role requires active interaction with customers and coordination with internal teams to ensure a seamless service process from consultation to vehicle delivery, enhancing retention, accurate delivery, and complaints handling, contributing to the Customer Service Value (CSV) and Net Promoter Scores (NPS). What You Will Do <ul> <li>Build long term relationships with customers to ensure retention and loyalty.</li> <li>Actively engage with customers through consultation to ensure their needs are met and service requirements are understood.</li> <li>Achieve financial objectives by upselling and managing discounts to meet monthly revenue targets.</li> <li>Coordinate with the Production Team to ensure timely progress updates and maintain on time delivery commitments.</li> <li>Provide detailed explanations of all work performed and costs at vehicle delivery.</li> <li>Effectively manage and resolve customer complaints to improve service value and NPS.</li> <li>Comply with all Standard Operating Procedures, Company policies, and Distributor Programs.</li> </ul> Required Skills to Be Successful <ul> <li>Excellent customer handling skills.</li> <li>Strong communication skills, proficiency in English and basic Arabic.</li> <li>Technical proficiency in automotive service processes.</li> <li>Ability to upsell and manage revenue targets effectively.</li> </ul> What Qualifies You For the Role <ul> <li>Diploma or Bachelor of Automobile/Mechanical Engineering.</li> <li>3 to 5 years of experience in the automotive industry, preferably in a similar service role.</li> <li>Proficiency in MS Office and SAP (preferable).</li> <li>Fluent in English with basic Arabic speaking skills.</li> </ul> Seniority Level Not applicable Employment Type Full time Job Function Other Industries Retail<img src="https://www.jobg8.com/Tracking.aspx?KHgzDCyz%2b4yD1%2fJtgzhT2s%2fcybl9sx5ft" width="0" height="0" />

Service Advisor Al-Futtaim Automotive Toyota Fujairah

Emiratization Service Advisor Al-Futtaim Automotive Toyota Abu Dhabi Job Requisition ID: 172050 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. Overview Of The Role We are looking for an Emiratization Service Advisor with fluent English speaking skills and some experience in customer service. This is a full time permanent role located in Abu Dhabi. What You Will Do <ul> <li>Provide full support to all customers visiting the service center and be the first point of contact to welcome and identify customers' needs.</li> <li>Ensure customers are given the World's Warmest Welcome when entering the branch.</li> <li>Responsible to ensure all customers with appointments are directed to correct executive. The aim is to give a smooth transition from entering the branch to introduction to sales executive in turn making sure the customer receives a professional service.</li> <li>Ensure all customers receive a warm send off on exiting the branch. The aim is to make our customer feel acknowledged and to show that we care.</li> </ul> Required Skills To Be Successful <ul> <li>Able to communicate effectively</li> <li>Customer service experience will be an added advantage</li> <li>Good knowledge in MS Office especially MS Excel</li> <li>Emiratization with family book</li> </ul> About The Team The role will report to the Aftersales Manager and you will be working in a busy workshop environment where you will be dealing directly with all levels of people in the organization. What Equips You For The Role The ideal candidate for this role should possess a High school Diploma. You should also be able to communicate effectively with strong customer service, analytical and communication skills. You should be highly motivated and passionate about cars. About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer centric approach, constantly pushing the boundaries on innovation, quality standards, and value added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom made mobility solutions by delivering nothing less than world class omni channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000 member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward. Seniority level Not Applicable Employment type Full time Job function Other Industries Retail Referrals increase your chances of interviewing at Al-Futtaim Automotive by 2x<img src="https://www.jobg8.com/Tracking.aspx?DnLcRSskKu%2f79avU%2fSFpYo2O0Q8ckpHEc" width="0" height="0" />

Emiratization Service Advisor Al-Futtaim Automotive Toyota Abu Dhabi

Overview Parts Advisor Al-Futtaim Automotive BYD. Get AI-powered advice on this job and more exclusive features. Job Requisition ID: 172001 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive privately held regional businesses headquartered in Dubai, United Arab Emirates. Al-Futtaim Group operates across automotive, financial services, real estate, retail and healthcare with more than 35,000 employees in over 20 countries in the Middle East, Asia and Africa. Al-Futtaim partners with over 200 world-class brands and emphasizes respect, excellence, collaboration and integrity in serving customers. Responsibilities <ul> <li>Procure cost-effective parts for day-to-day requirements of vehicle service, repair and refurbishment. Expand the stock level of service-related items for all Electric vehicles. Manage and maintain the physical parts storage at the service location. Liaise with internal parts stakeholders and with the brands. Create up-to-date reporting and develop forward stock planning programs.</li> </ul> What you will do <ul> <li>Monitor sales and assist to achieve branch Net sales and Profits compared to targets on a daily and monthly basis.</li> <li>Order day-to-day requirements and deliver parts as per ETA, measured through monthly review report.</li> <li>Be responsible for perpetual and annual stock inventory for effective stock management, ensuring sufficient supplies and avoiding overstock situations.</li> <li>Assist Sales and Service departments to maximise accessories stock.</li> <li>Process team purchase orders, GR, and IV on time and as per company standards.</li> <li>Procure parts through cost-effective methods for used vehicle refurbishment which meet standards.</li> <li>Assist the team in achieving customer service values and meeting customer needs and expectations.</li> </ul> Required skills to be successful <ul> <li>Parts Inventory Knowledge</li> <li>EV Parts experience</li> <li>Excellent written and spoken communication and interpersonal skills</li> <li>Good PC skills including proficiency in MS Office, MS Excel & MS PowerPoint</li> </ul> About the team The role will report to the Retail Director and you will be working in a busy warehouse environment. What equips you for the role <ul> <li>Diploma in relevant Engineering or equivalent</li> <li>5 years in a similar role within automotive and 2 years in a supervisory role</li> <li>Customer-focused with strong communication skills</li> <li>Proficient in Microsoft Office</li> </ul> About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group, Al-Futtaim Automotive is an industry leader with a presence in 10 countries across the Middle East, Asia and Africa. Core activities include distribution, manufacturing, leasing and aftersales. We represent brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM, as well as Electric Vehicle brands. We are driven by a customer-centric approach and aim to deliver world-class omni-channel experiences. Our team comprises about 9,000 employees with opportunities for growth. This is Al-Futtaim Automotive and we empower talent to move forward. Seniority level <ul> <li>Not Applicable</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Management and Manufacturing</li> </ul> Industries <ul> <li>Retail</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?4kaojKT%2bAE5J9FZeiHhVV0DnKTnAay8In" width="0" height="0" />

Parts Advisor Al-Futtaim Automotive BYD

Robinson & Co (Singapore) Pte Ltd

UAE National Part-Time Opportunity Customer Service Roles Al Futtaim Automotive Dubai Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day UAE National Part-Time Opportunity Are you a UAE National looking for a part-time role in a dynamic and professional environment? Car emoji Al Futtaim Automotive is offering an exciting opportunity to join our Toyota & Lexus team as a Receptionist or Guest Relation Officer - where you'll be the face of our brand and the first to deliver our World's Warmest Welcome to every customer. What's in it for you? <ul> <li>A part-time role with 2 days off</li> <li>Gain hands-on experience in a prestigious automotive brand</li> <li>Work in a customer-focused, professional environment</li> <li>Be part of one of the UAE's leading automotive groups</li> </ul> What you will do: <ul> <li>Be the first point of contact for all customers visiting our service center/ showroom</li> <li>Welcome, guide, and ensure customers are connected to the right executive seamlessly</li> <li>Deliver an exceptional customer journey from start to finish</li> <li>Give every guest a warm send-off, ensuring they leave feeling valued and cared for</li> </ul> What we're looking for: <ul> <li>UAE National with Family Book (mandatory)</li> <li>Fluent in English with strong communication skills</li> <li>Customer service experience is an added advantage</li> <li>Basic knowledge of MS Office (Excel preferred)</li> <li>High school diploma or higher</li> </ul> About the role: You'll be working in a busy workshop environment, and you will be engaging with customers and colleagues across all levels. If you are motivated, customer-focused, and passionate about cars, this is your chance to shine! Apply today and take the first step into building your career with Al Futtaim Automotive. About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.<img src="https://www.jobg8.com/Tracking.aspx?DnLcRSskKu%2bSwrVHtgL310dOYgP%2bBRX7c" width="0" height="0" />

UAE National Part-Time Opportunity Customer Service Roles Al Futtaim Automotive Dubai

UAE National Part-Time Opportunity Customer Service Roles Al Futtaim Automotive Dubai Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world9s most admired and innovative brands. Al-Futtaim Group9s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayUAE National Part-Time OpportunityAre you a UAE National looking for a part-time role in a dynamic and professional environment? Al Futtaim Automotive is offering an exciting opportunity to join our Toyota & Lexus team as a Receptionist or Guest Relation Officer - where you'll be the face of our brand and the first to deliver our World9s Warmest Welcome to every customer. What's in it for you?<ul><li>A part-time role with 2 days off</li><li>Gain hands-on experience in a prestigious automotive brand</li><li>Work in a customer-focused, professional environment</li><li>Be part of one of the UAE's leading automotive groups</li></ul> What you will do:<ul><li>Be the first point of contact for all customers visiting our service center/ showroom</li><li>Welcome, guide, and ensure customers are connected to the right executive seamlessly</li><li>Deliver an exceptional customer journey from start to finish</li><li>Give every guest a warm send-off, ensuring they leave feeling valued and cared for</li></ul> What we're looking for:<ul><li>UAE National with Family Book (mandatory)</li><li>Fluent in English with strong communication skills</li><li>Customer service experience is an added advantage</li><li>Basic knowledge of MS Office (Excel preferred)</li><li>High school diploma or higher</li></ul> About the role:You'll be working in a busy workshop environment, and you will be engaging with customers and colleagues across all levels. If you are motivated, customer-focused, and passionate about cars, this is your chance to shine! Apply today and take the first step into building your career with Al Futtaim Automotive.About Al-Futtaim AutomotiveA major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world9s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.<img src="https://www.jobg8.com/Tracking.aspx?vN7mL9eUiCQzbJxh2itMdbz4IrI08z%2bTi" width="0" height="0" />

Data Science Manager - Customer Al-Futtaim Automotive Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview of the role As a Data Science Manager (Customer) at Al-Futtaim Automotive, you will lead customer-centric AI and advanced analytics initiatives that drive marketing performance and enhance the customer experience. This role focuses on building predictive models, customer insights, and hyper-personalization solutions that create measurable business impact. What you will do <ul> <li>Build and deploy predictive models such as lead scoring, precision marketing, marketing attribution, customer segmentation, and hyper-personalization.</li> <li>Standardize and optimize marketing performance KPIs across brands using advanced statistical methods and data visualization.</li> <li>Deliver actionable customer insights through cohort analysis, customer lifetime value modelling, churn prediction, and campaign performance analysis.</li> <li>Collaborate with stakeholders to identify, define, and prioritize high-impact use cases supported by data-driven business cases.</li> <li>Lead and mentor a team of data scientists to deliver scalable AI/ML solutions that directly improve marketing ROI and customer experience.</li> </ul> Required skills to be successful <ul> <li>Advanced knowledge of ensemble methods, gradient boosting, uplift modelling, and multi-arm bandits for marketing optimization.</li> <li>Expertise in attribution models (Markov chains, Shapley values), clustering techniques, recommender systems, and hyper-personalization.</li> <li>Proficiency in NLP, reinforcement learning, cohort analysis, lifetime value modelling, and churn prediction.</li> <li>Strong problem-solving skills and the ability to translate complex data science solutions into business value.</li> <li>Excellent stakeholder management, communication, and project management capabilities.</li> </ul> About the team You will report to the Head of Customer Data Science and lead a small team comprising a Data Science Manager and Data Scientists. The team plays a pivotal role within the Finance Department at Al-Futtaim Automotive, driving innovation in customer analytics and marketing science. What equips you for the role <ul> <li>Bachelor's, Master's, or PhD in Marketing Analytics, Computer Science, or a related field.</li> <li>7+ years of experience in customer analytics, data science, and AI/ML solutions.</li> <li>Hands-on expertise with machine learning techniques including CNNs, RNNs, LSTMs, time series forecasting, survival analysis, graph neural networks, Bayesian and causal modelling.</li> <li>Skilled in Python, SQL, Databricks, and modern ML libraries (scikit-learn, TensorFlow, PyTorch, Prophet, ARIMA/SARIMA).</li> <li>Proficient in CRM systems, marketing analytics platforms, and MLOps practices.</li> <li>Experience with LLMs, RAGs, and modern AI-based recommendation systems.</li> <li>Strong leadership skills to manage and mentor a data science team.</li> </ul> About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.<img src="https://www.jobg8.com/Tracking.aspx?vN7mL9eUiCTAVPVkd1LrH5yEwFYBmkadi" width="0" height="0" />

Data Science Manager - Customer Al-Futtaim Automotive

Creative Design Group Inc.

Job Title: Learning Experience Designer (Automotive Specialist)Location: Remote, 10% domestic travelDepartment: Learning &amp; DevelopmentReports to: VP, People and Organizational DevelopmentRole Type: Full-TimeWe&rsquo;re looking for a strategic and innovative Learning Experience Designer with expertise in the automotive industry&rsquo;s business ecosystem, particularly across sales operations, service delivery, OEM-dealer relations, and the evolving customer experience landscape.You will design, develop, and deliver impactful learning experiences tailored for automotive professionals, from dealership staff to OEM corporate teams. Your role will ensure learning is aligned with real-world business challenges, sales goals, and brand priorities, helping our clients upskill their workforce and improve performance.Core Responsibilities<ul><li>Design end-to-end learning experiences (e.g. eLearning, blended learning, instructor-led training, microlearning, performance support) tailored to automotive sales and service professionals.</li><li>Partner with subject matter experts (SMEs) in areas such as F&amp;I, service drive efficiency, customer experience, and more.</li><li>Advocate for learner-centered design by using UX and learning science principles to drive engagement and retention.</li><li>Stay informed on trends in EV adoption, digital transformation in automotive retail, and OEM innovation strategies, integrating these into learning content as appropriate.</li><li>Conduct needs analyses, stakeholder interviews, and learner research to inform design decisions.</li><li>Apply instructional design theories to create engaging, results-oriented learning activities.</li><li>Analyze success metrics of existing learning products and identify areas for development.</li><li>Participate in team meetings and contribute to brainstorming and strategy sessions.</li><li>Collaborate with Accounts, Creative, and Production team members to ensure consistency and quality of content.</li></ul>Qualifications:<ul><li>Strong understanding of automotive retail operations, including:</li><li>Vehicle sales process (new and used)</li><li>Service &amp; aftersales processes</li><li>OEM-dealer relationships</li><li>Digital retailing trends and tools</li><li>Proven working experience in instructional design with demonstrated ability to create engaging, outcome-driven learning solutions.</li><li>Knowledge of key automotive metrics and reporting tools (e.g. CRM data, DMS insights).</li><li>Familiarity with EV sales and service training, connected car technologies, or OEM certification programs.</li><li>Excellent knowledge of learning theories and instructional design models.</li><li>Exceptional writing skills, with the ability to write clear, articulate, and grammatically correct content.</li><li>Experience with eLearning authoring tools and LMS platforms.</li><li>Visual design skills.</li><li>Excellent collaboration and teamwork skills, with a proven track record of working effectively in a team-oriented setting.</li><li>Experience using innovative technologies and AI to advance learning solutions.</li><li>The ability to work independently and use initiative to solve problems independently.</li><li>Bachelor's degree in Instructional Design, Educational Technology, or related field.</li><li>Remote work experience preferred.</li></ul>Who we areWe are a passionate, forward-thinking team inspired by emerging trends in L&amp;D, AI, and business development. We bring together industry insights, design thinking, and innovative learning solutions to help craft impactful solutions for our clients.We are a bi-coastal team, our West Coast office is in Burbank, CA and our East Coast office is in Mount Laurel, NJ. Our L&amp;D team is dispersed nationally. In this role, you will be working 100% remotely.Please submit your resume and examples of past learning design work.Job Type: Full-timePay: $70,000.00 - $100,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: Remote

Learning Experience Designer (Automotive Specialist)

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10000 automotive customer experience advisor jobs NEAR_ME

Service Advisor Al-Futtaim Automotive Toyota Fujairah

Emiratization Service Advisor Al-Futtaim Automotive Toyota Abu Dhabi

Parts Advisor Al-Futtaim Automotive BYD

UAE National Part-Time Opportunity Customer Service Roles Al Futtaim Automotive Dubai

UAE National Part-Time Opportunity Customer Service Roles Al Futtaim Automotive Dubai

Data Science Manager - Customer Al-Futtaim Automotive

Learning Experience Designer (Automotive Specialist)